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Test one. Test two. Test three. Test four, test five.

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Test one. Test two, test three.

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I'd like to call our meeting to order. Roll call.

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Members of council present minus councillor. Jobin and councillor donor

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who are off on personal leave. We'll move on to

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the landed dollars. We acknowledge that we are in the

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land surrounded by water originally inhabited by indigenous people who

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have travelled this area since time immemorial. This territory is

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within the lands honoured by the Wampum Treaties agreements between

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the Onishnavi, the Shanilandapi, allied nations to peacefully share and

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care for the resources around the Great Lakes. Specifically, we

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would like to acknowledge the presence of three fires Confederacy,

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the Ajivi, Ottawa, Badawatomi, Your and Juan. in call up

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First Nation. We are dedicated to honouring Indigenous history, culture,

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while remaining committed to moving forward respectfully with all First

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Nations and within May T. For the members present any

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disclosure beginning interests on the agenda as presented to you

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this evening. Every number to have that duly noted. Mr.

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Just a reminder to those in attendance of the rules

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of decorum and council chambers. We ask that all people

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at this meeting refrained from speaking out using inappropriate language

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or otherwise disturbing the meeting. If we do have any

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delegations this evening, we ask that those delegations be limited

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to five minutes that those delegations speak only through the

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chair, and that the delegation speak only to the matter

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for which they delegated upon. Thank you, Mr. Mayor. Great,

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thank you. No delegations this evening. West, we do. The

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emergency management. Our director of community safety fire chief, Wade

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Bondi, and our deputy fire chief, Nicole Fields. And talked

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about CS 2026 - 04 emergency management plan August 26.

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Chief. Thank you, Mr. Mayor, and good evening, Mayor McMaire,

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members of council. I'm here tonight to present the new

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revised emergency management plan for the town. It's been a

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long time coming, and I'm glad to see it at

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this point. What I'll do tonight is briefly walk you

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through the management plan. I'll get into the report and

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the recommendations that are attached there. If you could bring

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up attachment one, please. The page one of 19.

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So the plan, as you may know, the emergency management

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in civil production act requires that all municipalities in Ontario

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have an emergency management plan. The authority for the plan,

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once it's approved by council, comes through that act. An

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overview of the plan is that the plan's purpose is

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to have a consistent approach to managing emergencies that happen

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within the town. It assigns responsibilities to roles of staff

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members within the town, as well as how we would

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work with our assisting departments such as OPP, EMS Red

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Cross, that type of thing. If you scroll down a

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little bit. The plan maintenance, plan maintenance, it has to

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be reviewed annually under the emergency management silver protection act

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that review would fall to myself primarily. With consultation of

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our emergency management committee, which is also defined later in

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the plan. We see actually the next page. Part of

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the act requires that the town assign an emergency management

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program committee to approve all things emergency management within the

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town. It was previously approved as a bylaw in 2025.

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However, tonight later, one of the recommendations will be that

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a comprehensive bylaw approve the committee, our emergency control group,

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as well as the emergency management plan, all - in

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- one bylaw, just to keep things consistent and to

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keep things easier to update in the future. So under

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that bylaw, which is proposed as 20 by - law

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2026 - 081, our committee would be comprised of the

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mayor, the CAO, our CEMC. Nope, back up a little

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bit, please. The director of community and record services and

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our director of public works and engineering services. Similarly, the

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act requires that we have an emergency control group to

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oversee things during an emergency. That would be the list

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of essentially all our directors, along with the mayor and

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CAO. As well as assigning a manager, the manager of

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customer service as an emergency information officer, which is a

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required position under the Act. The big change for this

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plan is over the previous plan is this plan now

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falls in line with the province's emergency management structure in

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incident management system, or IMS, as it's called. This is

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a system that's used in Ontario. It's very similar to

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the incident command system that's used worldwide, and it makes

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it very easy for other emergency organisations to walk in

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and immediately know who does what within our emergency operation

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system. Excuse me, centre. And it makes it makes coordination

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between neighbouring municipalities, other organisations very easy. And the system

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is also very adaptable to various emergencies. Within our plan

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this time, we have a notification procedures for how that

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emergency management group emergency control group. That was identified on

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the previous page would be notified in the event of

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an emergency. Um, I can, if you can make that

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a little bit smaller, the page. I know it's very

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hard to read, but I can tell you what it

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says. So in the top left is an incident happens,

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basically. The box to the right of that is the

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normal response would happen. So if it was a flooding

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incident, somebody from public works who was on call would

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get the call. They would go out, assess the situation,

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um, and then report back to, uh, the director of

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public works. Um, who would also assess the situation for

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the things that are in that large tall box there?

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Um, if it's a serious, say in the example of

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a flooding situation, if it is a flooding, a severe

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flood, or it looks like it's going to be a

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severe flied director Bartnik would contact the CEMC myself, and

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we would discuss the questions that are in that box.

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Basically, uh, is a normal response adequate. Could the incident

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rapidly expand and affect a wide portion of the community?

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Is a sport and coordination of the response required? And

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as it is significant information management for the incident required,

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if the yes to any of those questions, um, that

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would mean that we should be opening up our emergency

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operation centre, which would be handled by myself with the

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assistance of directed furth through our mass notification system. If

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you scroll down a little bit there. So with our

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emergency operations centre, our EOC, uh, there's levels of activation.

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Um, those of you that were involved in COVID times,

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uh, we started out with, you can change the activation

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level based on the emergency. Level one activation is just

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basically the something going on. It's not big yet. But

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we kind of keep an eye on it. That's kind

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of the basics of how to think about it. Um,

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it's generally myself, the CAO, keeping with, uh, whatever affected

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departmental director. Um, flooding in the event would be public

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works obviously. And then keeping the mayor and council apprised

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of the situation as it unfolds or it resolves itself.

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Um, communications are done through normal business communications. You don't,

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um, you typically do not stand up your emergency operation

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centre. So we're still working from our own offices, uh,

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through normal business practices. Uh, level two activation is a

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little bit higher level, um, what it is, is there's

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an incident, but it's specifically targets one area of the

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business of the town. So, um, something like. Oh, it's

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hard to think of an example without going too big.

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Um, so it's basically like, uh, COVID times. That was

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a good example. Uh, we had myself the CAO and

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we had the director of the community and recreation services

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at the time dealing with facilities as well as OPP.

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Um, so we were keeping tabs on the developing the

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ever - changing situation and keeping the mayor and council

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apprised of what we were doing as far as town

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services as far as how we were taking care of

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our employees and responding to the changing pandemic. And then

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level three activation is a full activation. That is the

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exercise that we do every year. Uh, that is to

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practice that. We would come together in the emergency operations

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centre. The entire emergency control group would be notified to

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attend. We would all be in attendance, uh, for command

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and coordination of the event of the incident as it

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went along. Um. And obviously the mayor would be as

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part of the community control group would be in attendance

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or as alternate, which is the deputy mayor. One of

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them would be in the tenants at all times. Uh,

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in between the CAO, the mayor and myself, we would

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keep the rest of Council of Prize to the situation

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as an unfolded. Uh, if you can flop to the

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next. So, uh, as I said, the emergency operation centre,

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uh, is where we would, um, coordinate the control of

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everything incident related. Um, activation, I went through. There are

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people are activated through our mass notification system, activation levels

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would be what is required at the time. Set up

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procedures for the emergency operation centre. Uh, that's one of

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the appendices. That is appended to the plan. Appendix one.

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And that, uh, the location of our primary emergency operations

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centre, our secondary emergency operation centre. Their setup is actually,

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um, confidential information. Um, as you can imagine, uh, if

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someone was to perform a malicious act and they wanted

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to do more damage if they knew where we were.

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And where we were controlling operations from they could impact

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that emergency even more. So we, we keep things a

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certain aspects of the emergency plan confidential. There's set up

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procedures for the physical locations. Um, there's deactivation procedures that

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are in another appendix. Um, very step - by -

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step. You know, here's the resources we need. The physical

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things we need, pen, pencils, that kind of thing. Um,

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deactivation, same thing, a step - by - step. What

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needs to happen as far as documentation, where the documentation

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goes, uh, who closes down the emergency operations centre, um,

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all those lovely type of things. It's very straightforward. For

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that. Um, in the event of an emergency, a true

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emergency, the head of council has the authority to declare

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an emergency. Um, that declaration of an emergency can happen

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independently of EOC operations. Um, they don't have to be

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one in the same. Typically, if you have a declared

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emergency, here you'll see is going to be operational. Um,

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but it doesn't necessarily happen, have to happen that way.

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Um, as an example of COVID, we only had a

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partial activation of the AOC, but it was a declared

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emergency. The mayor declared that emergency. So, um, and of

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course when we declare an emergency, there's certain things that

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have to happen. Uh, you have to notify, obviously town

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council, the rest of town council, uh, the provincial emergency

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operations centre by telephone and copy by facts, if you

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can still believe they have a fax machine. And we

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also notify the warden of the county of Essex and

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the CEMC for the county of Essex. That's more of

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a coordination piece. Um, the CEMC is when we have

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an emergency, uh, as a group, we notify each other

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just because there are neighbours and our emergency may affect

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them. They're amazing. There's may affect us. So we keep

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tight coordination, uh, during an emergency, um, but if the

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formal declaration, you have to notify them for coordination. As

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far as termination of an emergency, the plan is laid

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out essentially as, uh, required by the act, uh, the

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mayor can terminate an emergency. And also the premier of

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Ontario contaminated emergency. Uh, in the event and emergency is

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terminated. Basically, you have to notify the same people that

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you notified when you were declaring the emergency. It just

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makes sense. Um, another appendix to the emergency plan is

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request for assistance. So any requests for outside assistance, that

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is request from the provincial or federal governments. Um, those

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requests have to come through this EEMC to the provincial

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emergency operations centre. And there can be a significant delay

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in getting either provincial or federal assistance. Depending on what

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else is going on in the province and where the

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federal resources are at the time, uh, obviously it's, it's

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easy to imagine wildfire season. If we've got a hundred

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and some wildfires going in Ontario and we ask for

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something that they're using up there. It's already been deployed.

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There could be a significant delay. Um, essentially, uh, we,

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to make it a little bit easier as one of

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the appendices to the plan, uh, we've drafted a request

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for assistance based on a flooding example. Um, but it

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can be easily tailored to any emergency. Um, that speeds

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it up a little bit and that will make the

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request quicker. But again, there could be a delay in

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receiving those resources. And the way our emergency plans are

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set up, uh, we count on being on our own,

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uh, for a while along with our, um, mutually partners

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and EMS OPP Red Cross like the typical partners that

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we have locally. Additional plans I had mentioned a few

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of them there. Um. The appendices and the annex plans.

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Some of the plans, a council has previous approved. Um,

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such as the information security incident, uh, developed by our

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director of technology and client services. Some of the plans

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are operational plans that are developed by the departments themselves

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and approved at the director level, uh, within, within those

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departments. Um. Training for all of this is done, uh,

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annually. Uh, there is an actual, because this is a

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new plan. It's now following the IMS system in Ontario.

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Uh, there will be a significant training for all of

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00:20:27,996 --> 00:20:31,596
the emergency control group as well as their alternates in

238
00:20:31,636 --> 00:20:34,236
September. I believe it's September 22nd, but don't quote me

239
00:20:34,236 --> 00:20:37,596
on that. Um, and then as well for this, this

240
00:20:37,636 --> 00:20:41,436
year's exercise, uh, we are going to have, uh, consultant

241
00:20:41,537 --> 00:20:45,756
walk us through, uh, and exercise using this plan just

242
00:20:45,756 --> 00:20:47,436
to make sure that everybody is very clear on the

243
00:20:47,617 --> 00:20:51,596
roles. Um, and that you can easily see how each

244
00:20:51,636 --> 00:20:54,636
of the sections, which I'll go through in a minute,

245
00:20:54,636 --> 00:20:57,676
uh, how each of the sections work together, uh, who's

246
00:20:57,716 --> 00:21:02,090
responsible for what and go from there. So this section

247
00:21:02,191 --> 00:21:06,250
here, rolls and responsibilities. If you go to the page

248
00:21:06,271 --> 00:21:14,387
up, please. Oh, no, sorry down. A little bit. Right

249
00:21:14,387 --> 00:21:18,707
there. So this is basically the IMS layout. Like I

250
00:21:18,707 --> 00:21:21,427
said, this is a very, it's a common thing throughout

251
00:21:21,688 --> 00:21:28,384
Ontario. Um. The colour coding is an IMS colour coding.

252
00:21:28,384 --> 00:21:31,424
So you'll see in our exercise this year, uh, we

253
00:21:31,685 --> 00:21:35,744
have colour coded nameplates for each section. Uh, as well

254
00:21:35,744 --> 00:21:39,504
as I have some chair covers to identify where the

255
00:21:39,504 --> 00:21:42,304
command section is sitting, where are the operation section is

256
00:21:42,304 --> 00:21:45,264
sitting. And that's the ease external agencies that come into

257
00:21:45,365 --> 00:21:48,704
assist us. Um, they can easily identify, okay, I need

258
00:21:49,525 --> 00:21:52,384
the commander. So they know where the green section is.

259
00:21:52,384 --> 00:21:53,584
They can go over there and find it very easily.

260
00:21:54,304 --> 00:21:59,563
Um, in the plan here, uh, we've identified primary positions

261
00:21:59,603 --> 00:22:03,083
for each primary staff positions for each of the IMS

262
00:22:03,083 --> 00:22:05,323
positions. So you can see the policy group is the

263
00:22:05,424 --> 00:22:09,662
mayor and director of legislative and cleric services. The EOC

264
00:22:09,662 --> 00:22:14,942
director is our CAO. The emergency information officers, our manager

265
00:22:14,982 --> 00:22:18,782
of customer service that was declared earlier. Safety officer is

266
00:22:18,782 --> 00:22:25,322
our director PNC liaison is myself, the CEMC. And the

267
00:22:25,322 --> 00:22:29,822
operations planning logistics administration, emergency social services and continuity of

268
00:22:29,862 --> 00:22:33,822
operations. You can see identified as the remaining directors within.

269
00:22:35,117 --> 00:22:38,376
So, um, that's this section. And we'll go through in

270
00:22:38,376 --> 00:22:40,456
too much detail, uh, there's a lot of information here.

271
00:22:41,381 --> 00:22:46,960
There is common responsibilities that every position is responsible for,

272
00:22:46,960 --> 00:22:51,520
um, listing the IMS forms that everybody should use such

273
00:22:51,520 --> 00:22:54,080
as, you know, the check - in, the personal log,

274
00:22:54,080 --> 00:22:56,080
uh, that kind of thing. And then if you go

275
00:22:56,120 --> 00:23:00,560
down to the page below, the specific responsibilities for each

276
00:23:00,560 --> 00:23:03,193
of those positions in that chart. Uh, if you scroll

277
00:23:03,233 --> 00:23:05,473
down to the operations one and the next page, or

278
00:23:05,473 --> 00:23:07,593
it's a few pages down. It's probably the easier one

279
00:23:07,593 --> 00:23:16,270
to look at. Right there. So, uh, the operations section

280
00:23:16,451 --> 00:23:20,430
chief. This one, this position, although, uh, director of public

281
00:23:20,451 --> 00:23:23,710
works and engineering services is the primary assignment to this

282
00:23:23,710 --> 00:23:28,190
one. This one really depends on what the emergency is.

283
00:23:28,190 --> 00:23:31,550
If it's an ITA security issue, uh, director first would

284
00:23:31,550 --> 00:23:35,230
be in this position. Um, if it's a fire emergency

285
00:23:35,971 --> 00:23:39,150
myself, I would or Deputy Chief Kavanaugh would be in

286
00:23:39,150 --> 00:23:42,670
this position. Um, if it's a police matter, OPP would

287
00:23:42,710 --> 00:23:45,870
take operations lead. So that's the kind of the beauty

288
00:23:45,891 --> 00:23:48,990
of IMS is that it can swap and move and

289
00:23:49,411 --> 00:23:51,710
morph based on what the conditions are and what the

290
00:23:51,731 --> 00:23:56,350
situation is. You can expand positions. So if you scroll

291
00:23:56,390 --> 00:23:58,852
down a little bit. There's a bunch of functional units

292
00:23:59,033 --> 00:24:05,765
that report to this section chief. Each of those units,

293
00:24:05,765 --> 00:24:07,285
you may not, you may not need. You might need

294
00:24:07,325 --> 00:24:10,165
them for the situation. Um, you know, you might not

295
00:24:10,165 --> 00:24:12,405
need a public works person. You might not need a

296
00:24:12,445 --> 00:24:16,805
health unit person. So any of the minor works that

297
00:24:16,845 --> 00:24:19,125
would need say you didn't need a health unit person

298
00:24:19,546 --> 00:24:24,961
in the EOC. Anything that was health unit related, that

299
00:24:24,961 --> 00:24:27,601
section chief would take care of. So it's almost like

300
00:24:27,622 --> 00:24:30,641
a supervisor of workers, any of your workers that aren't

301
00:24:30,662 --> 00:24:35,121
there, the supervisor takes care of those duties. Um, so,

302
00:24:35,121 --> 00:24:36,641
and if you need to, you can expand it and

303
00:24:36,681 --> 00:24:39,921
you can add additional units under that section chief. So

304
00:24:40,502 --> 00:24:44,961
it's, it's, it's hard to explain in the 15 minutes

305
00:24:45,001 --> 00:24:48,161
that I have, but, um, it is, it is easily

306
00:24:48,262 --> 00:24:53,561
expandable and easily contractable depending on the situation. So don't

307
00:24:53,582 --> 00:24:57,641
want to go through all of the positions. Um, I

308
00:24:57,641 --> 00:25:02,234
just want to hit on a couple of them. Page

309
00:25:02,274 --> 00:25:08,334
15. It's the emergency social service. There are no next

310
00:25:08,334 --> 00:25:14,745
one. There we go. Emergency social services section chief. Not

311
00:25:14,745 --> 00:25:21,230
typically an IMS position. But, uh, crucial position, obviously. This

312
00:25:21,230 --> 00:25:24,990
position is responsible for any evacuees. Uh, they're responsible for

313
00:25:26,531 --> 00:25:30,670
coordination with Red Cross and emergency social services provided by

314
00:25:30,931 --> 00:25:34,970
the city of Windsor through the county. It's just, um,

315
00:25:35,731 --> 00:25:38,590
there's a lot to this position. Um, but it won't

316
00:25:38,630 --> 00:25:40,590
always, it's one of those positions that won't always be

317
00:25:40,590 --> 00:25:45,213
required if we're not evacuating people. May or may not

318
00:25:45,234 --> 00:25:48,653
require full activation of this position. Um, certainly would be

319
00:25:48,693 --> 00:25:52,093
notified as part of the emergency control group. But if

320
00:25:52,354 --> 00:25:55,211
you scroll down a little bit. You can see the

321
00:25:55,211 --> 00:25:57,771
functional units, the reception and transfer centre may not be

322
00:25:57,771 --> 00:26:01,611
open, right? Um, registration in reunification is required only if

323
00:26:01,712 --> 00:26:08,971
you have people evacuate. Uh, emergency resources require all sorts

324
00:26:08,971 --> 00:26:11,931
of resources, whether it's transportation, whether it's housing, whether it's

325
00:26:11,952 --> 00:26:16,491
mental health supports, um, any, any and all emergency resources

326
00:26:16,592 --> 00:26:20,465
that people affected by the emergency could possibly need. So.

327
00:26:22,568 --> 00:26:24,787
Um, and then the other one that is not typically

328
00:26:25,048 --> 00:26:29,667
in IMS position is the next page. The continuity of

329
00:26:29,707 --> 00:26:37,222
operations. Obviously recognise that as a municipal government, we have

330
00:26:37,222 --> 00:26:39,782
to maintain some level of service. The people of the

331
00:26:39,883 --> 00:26:43,462
town of Tecumseh need certain things to happen at certain

332
00:26:43,462 --> 00:26:48,982
times. And, um, this position is geared towards seeing what

333
00:26:49,163 --> 00:26:54,746
resources are required to keep those primary services going. Um,

334
00:26:54,786 --> 00:26:58,953
so, uh. This one typically not in a separate IMS

335
00:26:59,294 --> 00:27:02,713
position, but we feel it was important enough to be

336
00:27:02,753 --> 00:27:08,713
on its own section, uh, to be activated pretty much

337
00:27:08,753 --> 00:27:12,881
with every emergency. So, um, if you remember during COVID,

338
00:27:12,881 --> 00:27:17,041
we had certain services that were not available, uh, just

339
00:27:17,041 --> 00:27:20,385
due to a number of things. But this position would

340
00:27:21,046 --> 00:27:25,505
be responsible for maintaining public information regarding what is available,

341
00:27:25,505 --> 00:27:28,385
what's not available when things that are not available would

342
00:27:28,385 --> 00:27:31,745
be available again. And where to go where residents can

343
00:27:31,745 --> 00:27:33,745
go to get resources that they're looking for from the

344
00:27:33,766 --> 00:27:41,264
town and services. I think that's all of my presentation.

345
00:27:41,602 --> 00:27:44,761
So just quickly walk, like I said, as a lot

346
00:27:44,761 --> 00:27:49,345
of information, um. Let me just go through the recommendations

347
00:27:49,385 --> 00:27:53,867
of the report. Uh, so it is recommended that report

348
00:27:53,907 --> 00:27:59,847
CS 202604 emergency management plan, August, 2026 be received. And

349
00:27:59,847 --> 00:28:02,587
that the emergency management plan, August 2026 for the town

350
00:28:02,587 --> 00:28:05,925
of the company presented at his attachment one. Through report

351
00:28:06,026 --> 00:28:11,935
CS 2026 04 be approved. And further that bylaw 2026,

352
00:28:11,935 --> 00:28:14,495
081 being a bylaw to adopt an emergency management plan

353
00:28:15,476 --> 00:28:17,535
August of 2026 for the town of the come see

354
00:28:17,556 --> 00:28:20,255
be considered for first, second, third and final readings tonight.

355
00:28:21,217 --> 00:28:24,076
And with that, I'm available for questions, if there are

356
00:28:24,116 --> 00:28:27,176
any. Thank you very much, Chief, for the presentation. Um,

357
00:28:27,537 --> 00:28:32,532
any questions or comments. And go ahead. Uh, thank you.

358
00:28:32,572 --> 00:28:35,412
Worship. I do see in the report that, um, it

359
00:28:35,452 --> 00:28:39,892
will be available online and also printed in our two

360
00:28:39,892 --> 00:28:45,046
fire halls. And, um, I've received some inquiries regarding the

361
00:28:45,046 --> 00:28:48,646
battery plant, right? And just with its development. And I

362
00:28:48,646 --> 00:28:51,126
realised that that falls under Windsor because it is in

363
00:28:51,166 --> 00:28:55,107
winter. Um, does it make sense for us to link

364
00:28:55,147 --> 00:29:00,467
or post Windsors or lectures? Just our neighbouring communities, emergency

365
00:29:00,488 --> 00:29:04,547
plans at all. If residents have questions regarding any of

366
00:29:04,547 --> 00:29:08,627
that, or, or would they just know they can go

367
00:29:08,627 --> 00:29:10,803
to city wins or look for it. And pull it

368
00:29:10,803 --> 00:29:14,147
off. Yeah. Um, thanks for the question. And through the

369
00:29:14,187 --> 00:29:19,183
mayor, uh, Councillor Houston. Obviously it is actually a requirement

370
00:29:19,444 --> 00:29:22,223
for municipalities to make their emergency plans available to the

371
00:29:22,263 --> 00:29:25,743
public. Um, so that's why ours will be posted and

372
00:29:25,783 --> 00:29:30,543
printed in various copies. Um, each municipality does typically have

373
00:29:30,644 --> 00:29:34,303
theirs on their website. However, uh, the county of Essex,

374
00:29:34,303 --> 00:29:36,943
I believe keeps one page that has the county plan

375
00:29:37,444 --> 00:29:40,223
and then all of the lower tiers, including the city

376
00:29:40,244 --> 00:29:42,543
of Windsor, I believe, um, but I can certainly talk

377
00:29:42,564 --> 00:29:44,783
to Director of Verth and see what we can do

378
00:29:44,783 --> 00:29:51,625
for that to make them more available. Go ahead, Council.

379
00:29:53,585 --> 00:29:57,004
Thanks very much and through you. Um, thanks to the

380
00:29:57,004 --> 00:30:00,204
report and also the context, um, provided here. And I

381
00:30:00,204 --> 00:30:01,804
appreciate it because there was some other questions that I

382
00:30:01,804 --> 00:30:06,524
had that were maybe about the operational plans. And I'm

383
00:30:06,524 --> 00:30:08,844
just wondering if I can kind of touch on maybe

384
00:30:08,884 --> 00:30:11,404
a few of those and you can answer or, or,

385
00:30:11,404 --> 00:30:15,564
uh, or defer and have a look at those later.

386
00:30:15,564 --> 00:30:19,644
But, um, it's my two questions. And we talked a

387
00:30:19,644 --> 00:30:26,054
little bit about the, um. What was the. Person responsible

388
00:30:26,155 --> 00:30:34,582
for director and community, uh, recreation services their title. There

389
00:30:34,622 --> 00:30:39,622
is a very, have a, um, in the evacuation plan.

390
00:30:39,622 --> 00:30:41,942
Is there an accounting in there for things like accessibility?

391
00:30:41,942 --> 00:30:42,982
I notice we have a lot of things in there

392
00:30:43,022 --> 00:30:48,002
for like translation services and dietary requirements and things. But

393
00:30:48,203 --> 00:30:55,142
accessibility and the needs for, um, for citizens who require,

394
00:30:55,142 --> 00:30:58,182
um, assisted devices and those sorts of things. Are those

395
00:30:58,222 --> 00:31:00,822
considered in that annex plan and that, that operational plan.

396
00:31:03,288 --> 00:31:06,227
Uh, thank you. And through the mayor, yes, they are.

397
00:31:06,227 --> 00:31:10,147
Um, actually our GIS technician maintains a list of people

398
00:31:10,168 --> 00:31:13,267
that know they're going to need assistance. Um, he keeps

399
00:31:13,688 --> 00:31:17,747
a database. So I would encourage anyone listening or anyone

400
00:31:17,787 --> 00:31:20,307
you talk to that does need assistance. Please call the

401
00:31:20,307 --> 00:31:23,087
town and register yourself as such. Um, so we can

402
00:31:23,128 --> 00:31:26,227
concentrate. If you're in the affected area, we know you're

403
00:31:26,267 --> 00:31:28,147
there and we know you've got to come get you.

404
00:31:28,888 --> 00:31:33,347
That's really great. Um, and good for maybe an education,

405
00:31:33,347 --> 00:31:37,587
um, out to the community because, um, pretty passionate about

406
00:31:37,627 --> 00:31:41,427
accessibility because we'll all need it eventually in some form

407
00:31:41,448 --> 00:31:43,727
or another. So it's always good to have that, um,

408
00:31:44,248 --> 00:31:47,667
that forethought to, um, to put yourself on the list.

409
00:31:47,667 --> 00:31:54,867
Um, and a lot of the coordination and the components

410
00:31:54,867 --> 00:31:58,707
of the entire team really reliant on, and this will

411
00:31:58,707 --> 00:32:01,987
be a question for director of earth maybe. A really

412
00:32:02,027 --> 00:32:05,027
reliant on a robust communication structure. And so if the

413
00:32:05,067 --> 00:32:08,947
disaster happens to affect like telecommunications or the internet or

414
00:32:08,968 --> 00:32:13,107
any of those things, how does our emergency response adjust

415
00:32:13,928 --> 00:32:21,522
to that, um, reduction in capabilities. Yeah. Um, through the

416
00:32:21,562 --> 00:32:24,482
mayor, I'll start to answer. And I'm sure Dr. Perth

417
00:32:24,663 --> 00:32:27,602
want to add some more into it. So, uh, one

418
00:32:27,642 --> 00:32:30,642
of the requirements of the act is that emergency operations

419
00:32:30,682 --> 00:32:34,642
centre have backups and backups to backups. So for everything,

420
00:32:34,642 --> 00:32:38,162
uh, technology and communication related. So we do have multiple

421
00:32:38,343 --> 00:32:42,802
systems in place. Um, backup things like this, you know,

422
00:32:42,802 --> 00:32:46,162
backup generators at communication cell tower sites and that kind

423
00:32:46,162 --> 00:32:49,842
of thing. Um, we do actually have copper phone lines

424
00:32:49,882 --> 00:32:54,802
still, um, for a backups. Um, uh, I guess if

425
00:32:54,802 --> 00:32:57,682
you wanted to add a little more to that, Sean?

426
00:32:59,063 --> 00:33:01,422
Sure. Thank you, chief. And through you your worship, uh,

427
00:33:01,543 --> 00:33:06,522
to Councillor Higgison. Yeah. Not only in an emergency situation,

428
00:33:06,522 --> 00:33:08,442
but just day - to - day operations of several

429
00:33:08,543 --> 00:33:11,162
of our municipal sites. There are redundancies built in for

430
00:33:11,162 --> 00:33:15,482
communications, say internet. Our main sites that are identified as

431
00:33:15,503 --> 00:33:20,962
EOCs has have at least three redundant internet connections. In

432
00:33:20,962 --> 00:33:24,762
addition to the chief mentioning not only voiceover IP phone

433
00:33:24,802 --> 00:33:27,722
lines, but the traditional copper lines, uh, which we still

434
00:33:27,762 --> 00:33:31,297
rely on in an emergency. Um, many of our facilities

435
00:33:31,337 --> 00:33:35,457
do have backup generators. We do have secondary and tertiary

436
00:33:35,478 --> 00:33:39,297
sites for NEOC. Uh, we just celebrated the anniversary of

437
00:33:39,337 --> 00:33:42,817
the 03 blackout last week. And I remember that and

438
00:33:42,857 --> 00:33:46,977
firing up generators to run photocopiers to hand out flyers

439
00:33:46,977 --> 00:33:51,937
to our residents. So fast forward 23 years. We've come

440
00:33:51,937 --> 00:33:54,717
a long way with communications with the mass notification. Um,

441
00:33:55,078 --> 00:33:57,857
again, to your, your, your point about, uh, registering for

442
00:33:57,878 --> 00:34:02,977
accessibility. We also encourage residents to register for notification and

443
00:34:02,977 --> 00:34:07,056
emergencies through, uh, to come see alerts. ca. Where we

444
00:34:07,056 --> 00:34:10,656
can, uh, I think the byline is, uh, help us

445
00:34:10,696 --> 00:34:12,976
help you. If we need to reach you in an

446
00:34:13,016 --> 00:34:15,056
emergency, make sure we have your up - to -

447
00:34:15,056 --> 00:34:19,616
date contact information. So again, not only in an emergency,

448
00:34:19,616 --> 00:34:20,896
but day - to - day, we strive to build

449
00:34:21,077 --> 00:34:26,166
in redundancies for the areas that you've mentioned. Thanks for

450
00:34:26,206 --> 00:34:28,806
that. And so as far as kind of a blast

451
00:34:28,827 --> 00:34:31,646
out to those who would be affected by something, if

452
00:34:31,646 --> 00:34:36,726
there was registering through that service, is there an all

453
00:34:36,766 --> 00:34:39,886
that goes down? And the worst case of scenarios. Is

454
00:34:39,886 --> 00:34:42,606
there a, like, is it kind of a physical, we

455
00:34:42,606 --> 00:34:44,246
know where you physically are and we deliver something to

456
00:34:44,286 --> 00:34:45,926
you or go knock on your door. How does that

457
00:34:45,926 --> 00:34:53,133
actually, how do they get notified. Yeah. That's a good

458
00:34:53,133 --> 00:34:55,773
question. Um, we do, one thing I didn't mention is

459
00:34:55,794 --> 00:34:59,533
we do have, uh, access to the provincial alert system

460
00:34:59,554 --> 00:35:03,933
as well. Um, now again, that, that depends on you

461
00:35:03,973 --> 00:35:07,933
having power on your cell phone, right? Um, but worst

462
00:35:07,973 --> 00:35:12,093
case scenario. We have 42 volunteer firefighters. That'll go door

463
00:35:12,133 --> 00:35:15,133
to door and either tell you what's going on or

464
00:35:15,154 --> 00:35:18,653
get you out of your house. So we do have,

465
00:35:18,653 --> 00:35:20,573
you know, obviously that's not the best situation, but if

466
00:35:20,573 --> 00:35:24,613
we need to, we will do that. Thanks for that.

467
00:35:24,634 --> 00:35:28,213
I'm ever cognizant of how connected we are and how,

468
00:35:28,213 --> 00:35:30,853
uh, vulnerable that is. Um, so I can appreciate that

469
00:35:31,194 --> 00:35:34,773
there's, uh, that's really labour and resource intensive, but I

470
00:35:34,773 --> 00:35:37,813
appreciate that there is that, um, ability to respond in

471
00:35:37,853 --> 00:35:44,138
that way. So thanks. Anything further? Deprimir. Just a quick

472
00:35:44,138 --> 00:35:49,738
question in regards to the chief through you chair. One

473
00:35:49,738 --> 00:35:52,778
of the points of the common responsibilities they talk about

474
00:35:52,818 --> 00:35:55,898
here in page seven is that all members need to

475
00:35:55,898 --> 00:35:59,898
complete required training. Can you say that we have a

476
00:35:59,898 --> 00:36:04,698
hundred percent compliance that those members have the required train

477
00:36:04,719 --> 00:36:07,178
at this point? Are there still some that still need

478
00:36:07,218 --> 00:36:12,078
to complete the training? Um, uh, the requirement under the

479
00:36:12,118 --> 00:36:14,858
act is for the primary members to be trained, uh,

480
00:36:14,858 --> 00:36:17,131
which we have done every year. Um, so that is

481
00:36:17,152 --> 00:36:23,851
completed. The alternate, we have, it's been not as robust

482
00:36:23,891 --> 00:36:26,651
as I would like. Um, but again, as I mentioned,

483
00:36:26,691 --> 00:36:30,571
this is as format of this plan is vastly different

484
00:36:30,611 --> 00:36:32,891
from the old one, uh, we're going to run everybody

485
00:36:33,472 --> 00:36:36,691
primary members and their alternates to the same training. So

486
00:36:36,691 --> 00:36:39,745
everybody has the same understanding. Yeah, I just want to

487
00:36:39,745 --> 00:36:42,025
make sure that, uh, you do have the compliance in

488
00:36:42,025 --> 00:36:47,792
that regard before adopting this. So thank you. Any further

489
00:36:47,792 --> 00:36:50,752
questions or comments on, on the chief. And there is

490
00:36:50,752 --> 00:36:53,632
a recommendation that's being put on floor. Council You said

491
00:36:53,632 --> 00:36:57,627
moves and then Councillor Tony support. On a motion on

492
00:36:57,667 --> 00:37:05,193
in favor. Pose, that motion carries. Thank you. Our next

493
00:37:05,454 --> 00:37:13,203
delegation from our, uh, clerk. We'll see number 145 chases.

494
00:37:13,203 --> 00:37:19,746
Frivolous and unreasonable complaints policy. Thank you, Mr. Mayor. Um,

495
00:37:20,567 --> 00:37:24,626
report LCS 2026 13 first came to the regular council

496
00:37:24,626 --> 00:37:28,786
meeting back on July 28th. At that time council asked

497
00:37:28,826 --> 00:37:33,106
that that, um, report and proposed policy return to a

498
00:37:33,127 --> 00:37:36,066
later council meeting in order to allow some additional time

499
00:37:36,087 --> 00:37:39,966
for, um, for council and the public to review. Um,

500
00:37:39,966 --> 00:37:43,726
and so that's what is before council this evening. Um,

501
00:37:44,007 --> 00:37:47,986
in order to hopefully assist, I've prepared a presentation that

502
00:37:47,986 --> 00:37:51,546
I'm hoping to walk through, uh, for council's benefit. If

503
00:37:51,546 --> 00:37:56,776
we can pull that up and next page. So town

504
00:37:56,776 --> 00:38:02,296
staff is receiving increasingly repetitive frivolous fixatious and or unreasonable

505
00:38:02,336 --> 00:38:08,018
complaints. Um, while the overall vast majority of interactions between

506
00:38:08,519 --> 00:38:11,938
town staff and the public are positive and the vast

507
00:38:11,938 --> 00:38:17,298
majority of complaints that are filed, whether they're, um, bylaw,

508
00:38:17,298 --> 00:38:23,458
you know, town bylaw complaints or complaints concerning town services.

509
00:38:23,458 --> 00:38:27,858
The vast majority of those are typical complaints and are

510
00:38:27,858 --> 00:38:31,458
resolved, um, with, with resort to the town's complaint policy

511
00:38:33,399 --> 00:38:39,670
and utilising the city works reporting system. However, town staff

512
00:38:39,851 --> 00:38:45,190
have reported to legal, uh, that instances of misuse or

513
00:38:45,190 --> 00:38:49,030
abuse of the town's complaint procedures has increased. And has

514
00:38:49,070 --> 00:38:53,430
done so to the point where, um, town staff and

515
00:38:53,470 --> 00:38:56,950
including by law enforcement are now spending a disproportionate amount

516
00:38:56,990 --> 00:39:01,910
of time, um, on, on what is truly a small

517
00:39:01,931 --> 00:39:10,373
number of frivolous fixatious or unreasonable complaints. Next slide. There's

518
00:39:10,394 --> 00:39:14,613
currently no formal process for addressing these unique situations where

519
00:39:15,914 --> 00:39:18,773
what is truly a small number of members of the

520
00:39:18,794 --> 00:39:25,253
public. Again, misuse or abuse the towns complaint system by

521
00:39:25,293 --> 00:39:30,453
making and sometimes continuing the make repetitive frivolous fixatious or

522
00:39:30,493 --> 00:39:35,969
unreasonable complaints. The proposed policy is not about silencing critics

523
00:39:35,969 --> 00:39:40,289
of the town or shutting down legitimate complaints or agreements.

524
00:39:40,550 --> 00:39:44,529
It's about providing town staff with additional tools to use

525
00:39:45,350 --> 00:39:49,969
in truly exceptional cases where the complaint system viewed objectively

526
00:39:50,710 --> 00:39:54,929
is being misused or is being intentionally used for retaliation

527
00:39:55,510 --> 00:40:01,213
and or harassment. Next slide. I want to disproportionate amount

528
00:40:01,213 --> 00:40:04,413
of staff time is being monopolized by a small number

529
00:40:04,994 --> 00:40:09,053
of those repeating frivolous or vexatious complaints. This leads to

530
00:40:09,154 --> 00:40:12,653
a draining of staff time. And in some cases has

531
00:40:12,653 --> 00:40:17,362
led to harassment of town staff. When this happens, time

532
00:40:17,463 --> 00:40:20,642
and resources that otherwise could be used to resolve legitimate

533
00:40:20,663 --> 00:40:25,122
complaints is now wasted or delayed. The result of this

534
00:40:25,162 --> 00:40:27,762
is a disservice to the rest of our town residents

535
00:40:27,783 --> 00:40:30,802
who have a right to expect complaints to be reviewed

536
00:40:30,903 --> 00:40:36,576
and addressed in a timely manner. And more importantly, this

537
00:40:36,757 --> 00:40:41,216
raises the need to balance the town's legal obligation to

538
00:40:41,317 --> 00:40:45,776
protect our staff's mental and emotional well - being. Well,

539
00:40:45,816 --> 00:40:48,976
at the same time, optimizing how the town is going

540
00:40:48,976 --> 00:40:56,906
to allocate what are truly limited resources. Next slide. Some

541
00:40:56,946 --> 00:41:00,005
of the goals. Of the policy is to protect the

542
00:41:00,106 --> 00:41:04,712
complaint process for misuse. Create a fair and consistent process

543
00:41:04,813 --> 00:41:11,973
for identifying and managing inappropriate complaint behaviour. Protect staff time

544
00:41:12,234 --> 00:41:16,853
and town resources by reducing unnecessary and or repeat investigations.

545
00:41:18,426 --> 00:41:24,948
And provide enforcement options. When other restrictive measures have not

546
00:41:25,049 --> 00:41:33,400
worked. Next slide. Next slide again, please. So just briefly,

547
00:41:33,400 --> 00:41:37,080
um, complaints that could be captured by the policy generally

548
00:41:37,101 --> 00:41:40,200
fall into one of three different categories. So I've mentioned

549
00:41:40,621 --> 00:41:44,520
frivolous. So that's a complaint when viewed objectively is trivial

550
00:41:44,621 --> 00:41:48,939
in nature or does not merit further town action. Vexatious

551
00:41:48,979 --> 00:41:52,539
complaints. That is one again that when viewed has been

552
00:41:52,640 --> 00:41:56,299
submitted without merit and in bad faith, either intended to

553
00:41:56,339 --> 00:42:00,379
cause harm or made solely to cause an annoyance or

554
00:42:00,640 --> 00:42:05,469
unduly burden town resources. And then the last category which

555
00:42:05,509 --> 00:42:09,549
captures the majority of these types of complaints are what

556
00:42:09,589 --> 00:42:13,389
I call targeted repetitive and or unreasonable. So this is

557
00:42:13,410 --> 00:42:17,469
a complaint submitted about the same address or the same

558
00:42:17,490 --> 00:42:21,948
individual, the same subject matter. Where no new information or

559
00:42:21,988 --> 00:42:26,010
change of circumstances exist. And there appears to be, or

560
00:42:26,010 --> 00:42:29,250
what develops is a pattern of targeting or it appears

561
00:42:29,290 --> 00:42:33,170
that the complaint could be viewed as being retaliatory in

562
00:42:33,170 --> 00:42:40,935
nature. Next slide. Just quickly, and the policy, one thing

563
00:42:40,935 --> 00:42:43,495
that's, I think, of benefits of the policy is there's

564
00:42:43,535 --> 00:42:47,255
some guidance as far as, uh, examples, uh, that can

565
00:42:47,295 --> 00:42:52,935
assist staff when they're facing a potential situation, uh, where

566
00:42:52,935 --> 00:42:56,855
there's a frivolous complaint. Um, so the policy provides a

567
00:42:56,895 --> 00:42:59,955
number of examples. I just took a few here. For

568
00:42:59,955 --> 00:43:04,055
example. So, um, you know, when the complaint concerns an

569
00:43:04,095 --> 00:43:07,655
issue with staff that has already been investigated and determined

570
00:43:07,695 --> 00:43:11,815
to be groundless and those complaints continue on the same

571
00:43:11,996 --> 00:43:15,495
exact issue that's already been investigated and determined to be

572
00:43:15,535 --> 00:43:19,975
groundless. Um, it could be situations where the complaint makes

573
00:43:20,236 --> 00:43:24,935
unreasonable or aggressive or harassing demands on staff. Um, by

574
00:43:24,935 --> 00:43:29,752
insisting on responses within an unreasonable timeline. Uh, it could

575
00:43:29,752 --> 00:43:32,792
be refusing to accept when they're advised that the issue

576
00:43:32,973 --> 00:43:38,777
falls outside the scope of the town's jurisdiction. Or would

577
00:43:38,798 --> 00:43:42,377
sometimes happens is where the complaint is unhappy with the

578
00:43:42,398 --> 00:43:46,857
report or the results of the investigation. And that complaint

579
00:43:46,958 --> 00:43:51,737
continues and repeatedly challenges the findings of that investigation, either

580
00:43:51,737 --> 00:43:55,177
complaining about the outcome or denying that an adequate response

581
00:43:55,198 --> 00:44:02,132
has been given. Next slide. Um, one section, uh, that

582
00:44:02,172 --> 00:44:04,452
I wanted to quote from the policy is 5. 5

583
00:44:05,513 --> 00:44:08,372
and it concerns, how do we go about identifying these

584
00:44:08,633 --> 00:44:14,212
unreasonable complaints? Um, so deciding whether complaint conduct is frivolous

585
00:44:14,252 --> 00:44:19,732
fixations are unreasonable requires a flexible approach considering all circumstances.

586
00:44:19,732 --> 00:44:23,972
There's no rigid tests for determining whether conduct is along

587
00:44:24,393 --> 00:44:28,132
frivolous fixations or unreasonable. The key question is whether there

588
00:44:28,132 --> 00:44:31,252
is conduct or a pattern of conduct that is likely

589
00:44:31,513 --> 00:44:36,452
caused distress, disruption or irritation without a proper or justified

590
00:44:36,633 --> 00:44:41,593
cause. So town employees must, if, if they are faced

591
00:44:41,633 --> 00:44:44,713
with a potential situation like this, they must seek to

592
00:44:44,814 --> 00:44:49,033
establish through the documented words and actions of the complaint

593
00:44:49,073 --> 00:44:53,738
in themselves. So that would be copies of emails, letters,

594
00:44:53,759 --> 00:44:58,138
social media posts, voicemails, notes, coming from the complaint themselves

595
00:44:59,119 --> 00:45:05,258
that established that the conduct is frivolous vexatious or unreasonable.

596
00:45:05,258 --> 00:45:09,738
The town staff needs to prove that and establish that

597
00:45:10,079 --> 00:45:14,058
before applying any further restrictions that are outlined in the

598
00:45:14,079 --> 00:45:19,974
policy. Next slide. So as far as the process, um,

599
00:45:20,975 --> 00:45:25,594
documentation is going to be key in those unfortunate rare

600
00:45:25,634 --> 00:45:31,114
situations where we need to consider, um, designated, complaints or

601
00:45:31,154 --> 00:45:34,954
a complaint as being frivolous or vexatious. So decisions must

602
00:45:35,055 --> 00:45:41,594
rely entirely on verifiable, documented interactions, documentation should never contain

603
00:45:42,015 --> 00:45:45,994
vague assumptions or personal feelings. And it's critically important that

604
00:45:46,335 --> 00:45:50,154
staff log precise records of every letter, email, phone call

605
00:45:50,735 --> 00:45:56,102
or in - person interaction. Once a pattern of unreasonable

606
00:45:56,123 --> 00:46:00,262
behaviour appears to be clear and documented, staff would report

607
00:46:00,302 --> 00:46:03,862
that to their department director for review. So it's now

608
00:46:03,963 --> 00:46:08,311
at a first level of review. Where the direct, where

609
00:46:08,311 --> 00:46:11,591
that department director reviews and determines that a complaint may

610
00:46:11,612 --> 00:46:16,627
qualify for designation. Then the matter is then revert for

611
00:46:16,667 --> 00:46:19,987
a secondary legal review, uh, with the director of legislative

612
00:46:20,008 --> 00:46:27,665
services. Legislative services would then conduct a Folsom legal review

613
00:46:27,665 --> 00:46:32,328
of the matter. Reviewing all relevant contexts, historical data. Uh,

614
00:46:32,609 --> 00:46:34,668
they'll look at such things as the number of similar

615
00:46:34,769 --> 00:46:38,295
complaints. By the same resident, the tone and manner of

616
00:46:38,295 --> 00:46:43,175
communications, the circumstances, and the sensitivity of the subject matter.

617
00:46:43,676 --> 00:46:48,295
Based on that secondary review, the director of legislative services

618
00:46:48,636 --> 00:46:52,215
shall decide whether or not designation is warranted and obtain

619
00:46:52,316 --> 00:46:58,524
authorization from the chief administrative officer. Once that decision has

620
00:46:58,564 --> 00:47:01,804
been made, that a complaint follows within the scope of

621
00:47:01,804 --> 00:47:06,180
the policy. Notification is made to the resident. And relevant

622
00:47:06,220 --> 00:47:11,460
staff as appropriate. Um, the director at that time may

623
00:47:11,481 --> 00:47:15,780
either issue to the resident, to the complaint, either a

624
00:47:15,780 --> 00:47:19,300
written morning letter or a written designation letter. And that

625
00:47:19,300 --> 00:47:23,780
letter will outline, um, a summary of the director's findings

626
00:47:24,201 --> 00:47:28,234
and reasoning and the decision that's been made. And whether

627
00:47:28,234 --> 00:47:31,674
it's a warning letter or a designation letter, uh, that

628
00:47:31,714 --> 00:47:35,274
letter may include restrictions to be applied and the duration

629
00:47:35,314 --> 00:47:39,434
of those restrictions. So let's talk about that next restrictions

630
00:47:39,615 --> 00:47:45,409
and enforcement. Typically when it comes to restrictions, so once

631
00:47:46,230 --> 00:47:51,249
a decision, as reviewed multi - leveled, um, decision to

632
00:47:51,270 --> 00:47:57,169
designate that complaint or complainant as frivolous or vexatious, then

633
00:47:57,169 --> 00:48:01,409
the restrictions are typically one of three types, generally speaking.

634
00:48:02,022 --> 00:48:05,681
Uh, the single contact restriction. So we're, where the individual

635
00:48:06,022 --> 00:48:09,681
is directed to, um, going forward. And for a specified

636
00:48:09,721 --> 00:48:14,161
time period to communicate with only one specific assigned staff

637
00:48:14,201 --> 00:48:19,361
member, um, the channel blocking restriction. So the individual is

638
00:48:19,361 --> 00:48:23,361
directed to restrict their interactions, uh, to a particular form,

639
00:48:23,361 --> 00:48:27,681
maybe strictly to writing or to a secure online portal.

640
00:48:28,598 --> 00:48:33,057
And then the non - response restriction, um, and so

641
00:48:33,097 --> 00:48:37,937
that relates to individuals who send repeated identical messages after

642
00:48:38,278 --> 00:48:42,257
a case is closed. Staff will be directed to file

643
00:48:42,278 --> 00:48:45,537
further communications that they receive to continue to keep a

644
00:48:45,577 --> 00:48:50,097
record. But they would be in this instructed not to

645
00:48:50,198 --> 00:48:55,537
reply. Um, and then the variation of other restrictions that

646
00:48:55,577 --> 00:48:58,737
can be applied. Those are the three general categories. Sometimes

647
00:48:58,918 --> 00:49:02,017
if physical meetings are required, then the town may mandate

648
00:49:02,057 --> 00:49:04,897
that a third party witness. Always be present at those

649
00:49:04,897 --> 00:49:11,119
meetings. Um, but typically those are the main restrictions. So

650
00:49:11,159 --> 00:49:15,599
what happens when those restrictions are imposed and they do

651
00:49:15,599 --> 00:49:20,239
not serve to deter that frivolous fixatious or unreasonable behaviour

652
00:49:20,340 --> 00:49:25,139
or conduct. Uh, then the policy has proposed to counsel

653
00:49:25,179 --> 00:49:30,419
this evening, contemplates the possibility of using administrative monetary penalties,

654
00:49:30,419 --> 00:49:35,403
uh, to further deter the behaviour. Um, the imposing those

655
00:49:35,664 --> 00:49:39,403
penalties would be considered only as a last resort after

656
00:49:39,584 --> 00:49:43,403
it's demonstrated that these other restrictive actions are not resulting

657
00:49:43,664 --> 00:49:49,750
in compliance. And then going further, other last resort measures,

658
00:49:49,750 --> 00:49:55,590
um, in order of increasing severity would include, uh, possibly

659
00:49:55,630 --> 00:49:59,984
serving a no trespass order. Um, based on the town's

660
00:49:59,984 --> 00:50:03,504
visitor conduct policy, uh, there could be a possible referral

661
00:50:03,605 --> 00:50:07,824
to the Ontario provincial police or other authorities as appropriate.

662
00:50:07,824 --> 00:50:10,464
And there may be the taking of further legal action

663
00:50:10,805 --> 00:50:17,251
as maybe appropriate. For a policy like this to remain

664
00:50:17,352 --> 00:50:21,651
legally sound, the policy must heavily, uh, protect due process

665
00:50:22,152 --> 00:50:27,191
and the complaints rights. So the individual who's had this

666
00:50:27,452 --> 00:50:31,831
designation imposed in restrictions imposed against them. We'll have a

667
00:50:31,871 --> 00:50:34,711
right to appeal the decision the designate. They'll have 14

668
00:50:34,751 --> 00:50:39,678
days to do that. And furthermore, these restrictions, um. Would

669
00:50:39,718 --> 00:50:43,118
not normally be permit. They would permanent. They would carry

670
00:50:43,699 --> 00:50:46,558
a review dates in order to assess if the behaviour

671
00:50:46,659 --> 00:50:50,718
is improved and the restrictions can then be removed. Um,

672
00:50:50,819 --> 00:50:54,798
and then finally one point on the policy is that

673
00:50:54,838 --> 00:50:57,838
the policy will enforce what is typically called a blank

674
00:50:57,939 --> 00:51:03,783
slate rule. So just because that individual has been designated,

675
00:51:03,783 --> 00:51:08,663
um, as having filed or engaged in behaviour, that's frivolous

676
00:51:08,703 --> 00:51:11,943
or vexatious. If not in the same individual, brings forward

677
00:51:12,044 --> 00:51:16,983
a completely new, unrelated complaint in the future. It will

678
00:51:17,023 --> 00:51:23,830
have to be evaluated independently on its own merits. Some

679
00:51:23,870 --> 00:51:28,150
best practices. Consistency across all departments is going to be

680
00:51:28,190 --> 00:51:30,630
vital. Again, we talked, I talked about the importance of

681
00:51:30,670 --> 00:51:35,750
documenting interactions and keeping precise objective notes. Um, you know,

682
00:51:36,171 --> 00:51:40,310
during some of those difficult interactions, it's, it's absolutely crucial

683
00:51:40,331 --> 00:51:45,910
that town staff remain completely professional. And deescalate, um, do

684
00:51:45,910 --> 00:51:48,790
not match any hostile energy that may come from those

685
00:51:48,811 --> 00:51:54,470
complaints. Um, it's critically important that, you know, individual town

686
00:51:54,491 --> 00:51:58,230
staff does not decide independently to take action. So do

687
00:51:58,230 --> 00:52:00,870
not ghost an individual or stop replying on your own

688
00:52:00,971 --> 00:52:04,070
initiative because you feel it's frivolous or vexatious. You must

689
00:52:04,331 --> 00:52:09,670
continue normal service and normal protocols until management formerly authorizes

690
00:52:10,891 --> 00:52:15,810
that restriction. Um, and then sharing data across departments, um,

691
00:52:16,091 --> 00:52:18,950
will be important. Um, so that we can track if

692
00:52:18,950 --> 00:52:22,070
a complaint is trying to perhaps bypass one department by

693
00:52:22,171 --> 00:52:28,421
targeting, uh, another. I would anticipate that directors, managers and

694
00:52:28,442 --> 00:52:32,741
other staff as appropriate would, would receive, um, training on

695
00:52:32,741 --> 00:52:36,501
this, on this new policy to work out some of

696
00:52:36,501 --> 00:52:39,461
the steps that would be required in order to go

697
00:52:39,461 --> 00:52:42,821
through, um, in cases where there needs to be potentially

698
00:52:43,082 --> 00:52:47,121
a designation. Uh, and then lastly, um, there's a number

699
00:52:47,222 --> 00:52:51,041
of municipalities that have similar policies in place. I've just

700
00:52:51,041 --> 00:52:55,521
named a few. And then going back to, uh, I

701
00:52:55,542 --> 00:52:59,361
believe it was July of 2025, uh, town of LaSalle

702
00:52:59,382 --> 00:53:02,961
council gave direction to their administration, um, to look to

703
00:53:03,302 --> 00:53:06,561
draft and implement a similar policy in order to curb

704
00:53:07,222 --> 00:53:10,561
the misuse of municipal bylaws and municipal services. I don't

705
00:53:10,582 --> 00:53:14,161
believe that policy's been finalised. Um, but, but they did

706
00:53:14,262 --> 00:53:21,921
receive, um, direction, uh, from the talent La Sommers are

707
00:53:21,921 --> 00:53:25,405
that the report be received and supported. And if so,

708
00:53:25,586 --> 00:53:29,085
that a bylaw be prepared and returned for consideration to

709
00:53:29,506 --> 00:53:34,285
adopt this policy, adopt a vexatious frivolous and unreasonable complaints

710
00:53:34,386 --> 00:53:38,605
policy number 145 and to provide for administrative monetary penalties

711
00:53:39,026 --> 00:53:43,325
for further enforcement when required. Um, happy to answer any

712
00:53:43,346 --> 00:53:48,975
questions that the councillors may have this evening. Questions or

713
00:53:48,975 --> 00:53:56,055
comments. Go ahead. Uh, just a comment.

714
00:53:59,293 --> 00:54:01,352
Normally I say, you know, thank you for this report

715
00:54:01,533 --> 00:54:04,952
and whatever. I'm sad that we're here. Um, it's disappointing

716
00:54:04,992 --> 00:54:07,912
that we have to have a policy like this. But,

717
00:54:07,912 --> 00:54:13,112
um, the alternative is, is to watch capable and well

718
00:54:13,152 --> 00:54:16,372
- intentioned people opt out of serving their community. Um,

719
00:54:16,372 --> 00:54:18,952
and this job is supposed to be hard, but it's

720
00:54:18,952 --> 00:54:21,032
supposed to be hard because the work is demanding and

721
00:54:21,072 --> 00:54:24,072
not because, uh, people make it unbearable to do the

722
00:54:24,112 --> 00:54:31,889
job. Um, that goes for staff here for council members.

723
00:54:31,889 --> 00:54:39,288
Um, for people serving the public. And. I appreciate that

724
00:54:39,549 --> 00:54:45,028
the process here and the determination, it's all transparent. Um,

725
00:54:45,629 --> 00:54:48,568
because I think situations like this, uh, we don't like

726
00:54:48,608 --> 00:54:50,568
to talk about them. We don't like to reveal them

727
00:54:50,669 --> 00:54:54,008
because as you said, they are few and far between.

728
00:54:54,008 --> 00:54:58,488
But the escalation of them is, um, borders on dangerous.

729
00:54:58,488 --> 00:55:01,752
And it's our obligation. To protect people that work here

730
00:55:02,733 --> 00:55:07,032
and to enforce the type of, of community, um, and

731
00:55:07,453 --> 00:55:12,232
protection for community members. Um, that is afforded. And that's

732
00:55:12,253 --> 00:55:15,512
just not just physical, but it's also the protection of

733
00:55:15,533 --> 00:55:20,632
the rights that you have to access services. And if

734
00:55:20,653 --> 00:55:23,832
staff time is taken up doing these things, then it

735
00:55:23,832 --> 00:55:27,032
prevents those from being able to happen. So, um, I'm

736
00:55:27,072 --> 00:55:30,632
sad that we're here, but supportive of the policy and

737
00:55:30,733 --> 00:55:38,209
happy to move the, um, the recommendations. Any further questions

738
00:55:38,470 --> 00:55:42,369
or comments, go ahead. Thank you, Worship. I support the

739
00:55:42,369 --> 00:55:45,329
policy and I believe we've got, we've got an obligation

740
00:55:45,430 --> 00:55:48,121
and take care of our employees. Um, take care of,

741
00:55:48,121 --> 00:55:51,401
uh, the residents, uh, and when our time and effort

742
00:55:51,441 --> 00:55:57,861
is being, uh, drained on, on, uh, some of the

743
00:55:57,861 --> 00:56:00,601
examples, you know, that we heard here, um, we're not

744
00:56:00,641 --> 00:56:05,881
getting to those legitimate complaints or we're taking time away

745
00:56:05,921 --> 00:56:11,401
from, uh, activities that, you know, should be happening elsewhere.

746
00:56:11,401 --> 00:56:14,761
So, um, supportive of the policy and, uh, happy to

747
00:56:15,582 --> 00:56:24,431
second it. Go ahead, councillor. Theory you, Mr. Mayor, just

748
00:56:24,431 --> 00:56:27,151
a quick comment. Um, no way this is telling our

749
00:56:27,252 --> 00:56:29,951
citizens are not allowed to talk to us. They're not

750
00:56:29,951 --> 00:56:32,351
allowed to complain. This is not at all. Some people

751
00:56:32,391 --> 00:56:35,871
put it on Facebook as misinformation. This is about the

752
00:56:35,911 --> 00:56:38,111
people that one percent of the people that just don't

753
00:56:38,132 --> 00:56:40,351
want to listen, they don't want the answer that we

754
00:56:40,391 --> 00:56:42,831
have given them. And they want us to change everything

755
00:56:43,012 --> 00:56:46,271
just for them. Uh, and I agree. Our staff should

756
00:56:46,311 --> 00:56:48,351
not have to be harassed. Council should not have to

757
00:56:48,351 --> 00:56:51,311
be harassed. Uh, nobody wants to be harassed that way

758
00:56:51,492 --> 00:56:53,471
in your own workplace. You don't want to be harassed

759
00:56:53,511 --> 00:56:56,111
by citizens or customers or things like that. We all

760
00:56:56,372 --> 00:56:58,591
have an obligation to talk to each other. And a

761
00:56:58,631 --> 00:57:01,231
professional nice manner. And if you can't do that, then

762
00:57:01,412 --> 00:57:09,764
don't call us. Thank you. Go ahead. Hey, thank you,

763
00:57:09,764 --> 00:57:12,324
Chair. Uh, just a couple items. I know the members

764
00:57:12,425 --> 00:57:16,484
of council missing tonight. That's unfortunate. One is legitimately on,

765
00:57:16,524 --> 00:57:19,924
on personal leave and well - deserved. So again, we

766
00:57:19,945 --> 00:57:25,044
can't, uh, fault members for that. Um, just a couple

767
00:57:25,625 --> 00:57:29,524
points and maybe questions. I know we've always been stressed

768
00:57:30,025 --> 00:57:33,044
as elected officials that our job is to develop policy

769
00:57:33,865 --> 00:57:37,124
and administration is to implement it. And so this policy

770
00:57:37,705 --> 00:57:40,004
again to me, it came out of nowhere. It came

771
00:57:40,044 --> 00:57:43,444
out of me at a council meeting. And you know,

772
00:57:43,444 --> 00:57:46,604
that the concerning point of that is it bypass. We

773
00:57:46,604 --> 00:57:50,324
usually have mayor CO meeting where these are vetted. Obviously

774
00:57:50,345 --> 00:57:51,924
this is a policy. It should have went to the

775
00:57:51,945 --> 00:57:55,364
policy priorities meeting that what didn't happen. So it seemed

776
00:57:55,404 --> 00:57:57,924
like it's being rushed. And I know we've had time

777
00:57:58,105 --> 00:58:01,124
to review. But I'd like to have wholesome discussion. I

778
00:58:01,164 --> 00:58:03,764
know there's a lot of things in here that, that

779
00:58:03,785 --> 00:58:08,084
makes sense. That's important to put as policy. But there

780
00:58:08,084 --> 00:58:09,844
are a lot of questions that I have in terms

781
00:58:09,844 --> 00:58:13,400
of comments. So I'll just state a few here. You

782
00:58:13,400 --> 00:58:16,280
know, in terms of, you know, the report, it recommends

783
00:58:16,461 --> 00:58:19,080
three or more complaints over 12 months. And that to

784
00:58:19,080 --> 00:58:22,760
me is artificials objective. You know, why three, not two,

785
00:58:22,760 --> 00:58:25,400
not four, not five. Uh, I don't like to put

786
00:58:25,421 --> 00:58:28,360
a number to it because things can happen in a

787
00:58:28,360 --> 00:58:34,183
year. That these completes happen. I know there's parameters in

788
00:58:34,183 --> 00:58:37,543
there that talk about, you know, who decides interprets that

789
00:58:37,564 --> 00:58:41,143
a complaint is frivolous. So I would like to see,

790
00:58:41,143 --> 00:58:43,303
you know, council being a prize or included in this

791
00:58:43,324 --> 00:58:46,663
process. And we're not there at all. And we're the

792
00:58:46,663 --> 00:58:49,223
elected officials. So when we do get to complaints, they

793
00:58:49,324 --> 00:58:55,047
call us. And sometimes it doesn't make sense. And so,

794
00:58:55,047 --> 00:58:57,527
uh, you know, in terms of the clerk's office making

795
00:58:57,567 --> 00:59:00,647
decisions, in terms of being the judge and the jury

796
00:59:00,748 --> 00:59:04,247
and all that aspect, uh, there may be times that,

797
00:59:04,247 --> 00:59:06,487
you know, as an elected official, I don't think it

798
00:59:06,508 --> 00:59:09,767
is unreasonable complaint. So that, that's the issue I have

799
00:59:09,807 --> 00:59:14,395
is that, you know, the number, the limit. And that

800
00:59:14,395 --> 00:59:17,355
council's not included as part of this, where it does

801
00:59:17,355 --> 00:59:20,715
get to those high end where we should be apprised

802
00:59:22,016 --> 00:59:25,195
because we are the voice. And if residents are frustrated

803
00:59:25,936 --> 00:59:28,695
and they're complaining, they're obviously not getting an answer. And

804
00:59:28,695 --> 00:59:31,675
when they talk to us and they call us, you

805
00:59:31,675 --> 00:59:34,235
know, then I feel like I'm in the middle where

806
00:59:34,275 --> 00:59:37,525
I have to go to administration. And get the circle

807
00:59:37,786 --> 00:59:41,365
where it starts spitting. So, you know, page four has

808
00:59:41,386 --> 00:59:45,605
a list of unreasonable conduct. Again, who decides what is

809
00:59:45,645 --> 00:59:49,205
unreasonable? You know, we have policies, instruments at place right

810
00:59:49,205 --> 00:59:53,605
now that deal with fixatious comments and complaints. And so

811
00:59:53,946 --> 00:59:57,285
to leave the decision, uh, solely on the clerk, you

812
00:59:57,285 --> 00:59:59,365
know, I can't support that. So I would like more

813
00:59:59,405 --> 01:00:03,765
wholesome discussion on to see if we can include that,

814
01:00:03,765 --> 01:00:08,416
eliminate the limit so that people can complain. Cause that's

815
01:00:08,597 --> 01:00:10,816
part of our job is to listen and be the

816
01:00:10,837 --> 01:00:13,916
voice of the residence when they do have that. And

817
01:00:13,916 --> 01:00:18,396
again, I don't want, I'm not comfortable delegating that, you

818
01:00:18,396 --> 01:00:22,016
know, to that authority to, to solely the clerk's office.

819
01:00:22,016 --> 01:00:26,016
So I don't, also the other part that, that has

820
01:00:26,016 --> 01:00:31,776
bothersome as the indirect, implied intimidation factor, where people will

821
01:00:31,957 --> 01:00:36,576
see this as I'm only allowed three complaints. And if

822
01:00:36,997 --> 01:00:42,956
I'm deemed, you know, frivolous now, they could possibly, and

823
01:00:42,956 --> 01:00:46,096
again, it's extreme situation where they can charge me now.

824
01:00:46,096 --> 01:00:51,035
So, you know, where is that. I call it appeal

825
01:00:51,536 --> 01:00:54,195
right of our residence if they're in these situations. So

826
01:00:54,656 --> 01:00:57,595
I can't support it as written. If there's amendments to

827
01:00:57,595 --> 01:00:59,435
it or if, uh, you know, when it comes back

828
01:00:59,616 --> 01:01:03,355
for bylaw, uh, the amendments for that, I would consider

829
01:01:03,456 --> 01:01:05,755
that. But as written right now, those are the concerns

830
01:01:05,795 --> 01:01:13,452
I have. Go ahead through your, Mr. Mayor, just a

831
01:01:13,452 --> 01:01:18,772
couple of comments. The reference to the three complaint within

832
01:01:18,812 --> 01:01:23,972
a year. That's really just a threshold for which could

833
01:01:23,993 --> 01:01:28,772
possibly engage or review. And that provision is, is referenced

834
01:01:29,193 --> 01:01:32,932
that it's only in circumstances where by law enforcement has

835
01:01:32,972 --> 01:01:36,852
already investigated and rendered a decision. And so if three

836
01:01:36,873 --> 01:01:40,372
complaints continue. So if a second complaint, a third complaint

837
01:01:41,993 --> 01:01:45,572
regarding a matter, uh, by law enforcement's already made a

838
01:01:45,612 --> 01:01:50,852
decision. And the new facts, no new circumstances introduced, then

839
01:01:50,852 --> 01:01:53,492
that, that could form the basis. So three was, was

840
01:01:54,073 --> 01:01:58,372
chosen as, as a threshold, um, you know, is the

841
01:01:58,412 --> 01:02:01,492
appropriate threshold five? Is it six? Is it seven? I

842
01:02:01,492 --> 01:02:04,452
don't know. But that was the rationale behind that provision.

843
01:02:06,774 --> 01:02:15,061
Um. Some of the other comments. The policy, I think

844
01:02:16,682 --> 01:02:23,301
is closest for appropriate review. Um, by administration, because it

845
01:02:23,341 --> 01:02:28,661
relates to operations. It truly appears to be an operational.

846
01:02:28,661 --> 01:02:30,821
And when, you know, whether it's by law enforcement or

847
01:02:30,842 --> 01:02:34,661
other town staff are engaging with the public as part

848
01:02:34,661 --> 01:02:39,761
of their normal daily operations. And again, it's just, um,

849
01:02:41,642 --> 01:02:46,101
you know, the last comment, um, and I tried to

850
01:02:46,202 --> 01:02:49,701
reiterate that in the presentation is the goal here is

851
01:02:49,701 --> 01:02:52,501
not to create a chilling effect so that residents think

852
01:02:53,002 --> 01:02:55,861
if they file a complaint, they're going to be hit

853
01:02:55,861 --> 01:03:01,581
with a sanction or, or restriction. The policy is, I

854
01:03:01,581 --> 01:03:06,261
think thoroughly designed with multi - levels of review by

855
01:03:06,301 --> 01:03:10,501
different individuals. So it's, it's, you know, it's not just

856
01:03:11,722 --> 01:03:15,941
clerks. Um, the CAO could be involved. Another department director

857
01:03:15,981 --> 01:03:19,781
could be involved. Outside legal in some cases could be

858
01:03:19,802 --> 01:03:23,301
involved. Were they come in for a review? So it

859
01:03:23,562 --> 01:03:27,281
purposely has that multi - level review. And then, um,

860
01:03:28,282 --> 01:03:30,741
as I, as I referenced, there's definitely appeal rights that

861
01:03:30,741 --> 01:03:33,141
go with that. So we tried to create that proper

862
01:03:33,322 --> 01:03:37,800
balance with the, um, with the policy. And so this

863
01:03:37,800 --> 01:03:40,120
is my comments through you, Mr. Mayor. And I'll leave

864
01:03:40,120 --> 01:03:46,022
it at that. I think one thing we've got to

865
01:03:46,022 --> 01:03:49,572
remember as well. Under the occupation of held safety act

866
01:03:49,753 --> 01:03:53,046
Bill 168. Where the border governors. And we have the

867
01:03:53,046 --> 01:03:57,913
responsibility. To provide a safe working environment for each and

868
01:03:57,934 --> 01:04:00,997
every one, regardless if it's our public work. Folks out

869
01:04:00,997 --> 01:04:06,075
there on the street. Or our CSRs who are here.

870
01:04:06,075 --> 01:04:09,275
We've seen it. We've seen it where they've been threatened.

871
01:04:11,178 --> 01:04:13,477
And so forth. The beauty of the whole thing is

872
01:04:13,978 --> 01:04:18,644
yes, it's less than one percent. But it only takes

873
01:04:18,684 --> 01:04:22,064
one. And I think that's what we, the whole issue

874
01:04:22,104 --> 01:04:24,637
is here. And we've heard it. I mean, we've, we've

875
01:04:24,677 --> 01:04:27,917
had some over a two year period, put 26 complaints

876
01:04:27,957 --> 01:04:33,243
on the same thing. It's been dealt with the staff

877
01:04:33,424 --> 01:04:37,563
time itself and that entered departmental work that has to

878
01:04:37,563 --> 01:04:43,029
be done. Um, it costs money. Big money taxpayers money.

879
01:04:44,037 --> 01:04:47,136
And so I think there has to be an understanding.

880
01:04:47,136 --> 01:04:48,816
And yes, there's going to have to be an educational

881
01:04:48,837 --> 01:04:53,029
piece. We don't, we're not basically putting up a roadblock

882
01:04:53,930 --> 01:04:56,469
and telling people they can't, you know, make a complaint.

883
01:04:56,469 --> 01:04:59,949
I mean, obviously, uh, they can make a complaint. I

884
01:04:59,949 --> 01:05:03,829
mean, that's what we're here for. I mean, uh, and,

885
01:05:03,829 --> 01:05:06,469
uh, and done through the proper channels and so forth.

886
01:05:08,551 --> 01:05:13,570
But my, my biggest piece is providing a safe working

887
01:05:13,610 --> 01:05:21,650
environment for our citizens as well as our own employees.

888
01:05:21,650 --> 01:05:25,185
It's critical that we do that. Because at the end

889
01:05:25,185 --> 01:05:29,696
of the day, the buck stops here. On us. And

890
01:05:29,797 --> 01:05:35,552
we're the ones that are responsible. And even though sometimes

891
01:05:35,653 --> 01:05:39,872
look at council and really don't understand the full responsibility

892
01:05:40,053 --> 01:05:43,433
that we have, we're part of the border governors. Just

893
01:05:43,433 --> 01:05:47,716
like any of the corporation. And so, uh, a lot

894
01:05:47,716 --> 01:05:53,096
of work has gone into, uh, this policy development by,

895
01:05:53,096 --> 01:06:00,536
uh, the clerk's office. And, uh, it's basically protecting against

896
01:06:02,477 --> 01:06:08,676
issues that could confront. I mean, I just remember, um,

897
01:06:09,117 --> 01:06:13,096
October, not October, April 6th, 2023 when 400 people went

898
01:06:13,136 --> 01:06:19,858
into a Civic Centre. And at the county. And we

899
01:06:19,858 --> 01:06:22,680
heard the threats. We had folks that came in there

900
01:06:24,061 --> 01:06:30,166
with fatigues and Bowie knives. And threatening counsel and administration

901
01:06:30,427 --> 01:06:36,095
in particular. The whole security piece has been changed at

902
01:06:36,135 --> 01:06:39,375
the county level, that unfortunate thing. This is the House

903
01:06:39,415 --> 01:06:42,095
of Democracy. It's the ability for people to come in.

904
01:06:45,091 --> 01:06:53,757
And serve the public. But I do tend to agree

905
01:06:53,778 --> 01:06:56,077
in terms of some of the things. Maybe the development

906
01:06:56,117 --> 01:07:02,489
of it. Maybe council wasn't in. At the forefront in

907
01:07:02,489 --> 01:07:05,449
the full delivery. But we'd be naive to say that.

908
01:07:06,252 --> 01:07:08,871
We haven't seen what's transpired in the last few years.

909
01:07:09,859 --> 01:07:13,843
We know it. And I can tell you just recently

910
01:07:14,824 --> 01:07:19,123
without adding names to it, but there was an individual

911
01:07:19,464 --> 01:07:22,083
that came into this building and threatened one of our

912
01:07:22,104 --> 01:07:26,323
employees. And the comments were made. I know where you

913
01:07:26,323 --> 01:07:30,795
live. And so this is why it's important for us

914
01:07:30,896 --> 01:07:39,235
to, uh, to establish guardrails to protect our. Our integrity,

915
01:07:39,235 --> 01:07:43,555
but also protect our employees as we move forward. So

916
01:07:43,595 --> 01:07:47,295
I think the policy has been well developed. And, uh,

917
01:07:48,776 --> 01:07:53,715
and I fully support, uh, administrations bringing forward because they

918
01:07:53,715 --> 01:07:57,395
are the front lines. They are our face. They're here.

919
01:07:59,032 --> 01:08:04,851
Every day, uh, on our behalf, you know, delivering services

920
01:08:05,352 --> 01:08:07,411
and certainty policies. So I think it's, it's important for

921
01:08:07,451 --> 01:08:12,131
us to, uh, make sure that we remember what our

922
01:08:12,131 --> 01:08:20,794
responsibilities are to our employees. Go ahead. Thank you through

923
01:08:20,794 --> 01:08:30,652
you. It's really frustrating to hear. The suggestions

924
01:08:30,753 --> 01:08:33,772
of council being more involved. We either trust our staff

925
01:08:33,873 --> 01:08:39,144
where we don't. Our staff are the ones who are

926
01:08:39,144 --> 01:08:42,504
on the front lines of this. We are, as council

927
01:08:42,544 --> 01:08:46,264
members, um, putting our own names out there to take

928
01:08:46,304 --> 01:08:49,144
these calls and to take these complaints. And we take

929
01:08:49,144 --> 01:08:53,903
that seriously. Um, and our, our staff are the ones

930
01:08:54,004 --> 01:08:56,223
who not only have to experience it, but do have

931
01:08:56,223 --> 01:08:58,463
to deal with it as a part of their regular

932
01:08:58,644 --> 01:09:08,208
job. And to me, this policy and it's rationale. It's,

933
01:09:08,229 --> 01:09:12,845
it's execution. Uh, I trust staff to do right by

934
01:09:12,885 --> 01:09:16,685
our citizens. I trust that if there is a process

935
01:09:17,266 --> 01:09:21,245
that they have questions of members of council that they'll

936
01:09:21,245 --> 01:09:28,456
ask us. And ultimately the discussion about this policy happens

937
01:09:28,456 --> 01:09:34,328
here in this room. Um, it's happening now. So I

938
01:09:34,328 --> 01:09:39,740
don't need further time to look at this. And, and

939
01:09:39,780 --> 01:09:44,220
decide whether this is something that, uh, is necessary. This

940
01:09:44,220 --> 01:09:47,946
is the place that we decide. Um, this is the

941
01:09:47,986 --> 01:09:50,666
place where we have those discussions. It's been now in

942
01:09:50,666 --> 01:09:52,906
front of us twice. Deferred once and is now in

943
01:09:52,906 --> 01:09:56,426
front of us again. So it's time to, uh, decide

944
01:09:56,466 --> 01:09:58,826
on whether we're moving forward with, forward with this. It's

945
01:09:58,826 --> 01:10:01,786
been moved and seconded. And I think we're in the

946
01:10:01,826 --> 01:10:05,226
position now where we say this is something that we're

947
01:10:05,226 --> 01:10:10,566
looking forward to coming back. Um, as a bylaw. And

948
01:10:10,687 --> 01:10:12,346
I just think that's where we're at. And it's frustrating

949
01:10:12,386 --> 01:10:15,546
to hear the opposite because I think that's, uh, it's

950
01:10:15,586 --> 01:10:18,318
our job here to deal with stuff like this. And

951
01:10:18,499 --> 01:10:25,351
I think we're there. Go ahead. Yeah. Just to provide

952
01:10:25,372 --> 01:10:31,191
further clarification in terms of occupational health. Obviously the good

953
01:10:31,191 --> 01:10:34,071
policy in here that addresses that. And to go back

954
01:10:34,111 --> 01:10:36,451
to the county vessex, I didn't see up there. The

955
01:10:36,451 --> 01:10:40,631
county of Essex implementing a Vixatious frivolous complaint policy, even

956
01:10:40,631 --> 01:10:43,191
though they did have that issue back in April a

957
01:10:43,191 --> 01:10:46,071
few years ago. So again, you know, our region, we'd

958
01:10:46,071 --> 01:10:50,391
be the first implementing, which is good. But obviously for

959
01:10:50,492 --> 01:10:59,351
those, you know, sensitive, um, abusive occupational health type, of

960
01:10:59,351 --> 01:11:02,151
protection. That's important. So what I'm saying again, I go

961
01:11:02,191 --> 01:11:05,351
back to, I like in the policy, but there's parts

962
01:11:05,391 --> 01:11:07,495
of it. And, you know, if we come up with

963
01:11:07,756 --> 01:11:12,455
examples is the clerk's office will be deciding if a

964
01:11:12,476 --> 01:11:16,855
call that comes in a regular complaint of down the

965
01:11:16,895 --> 01:11:19,895
street. And they get an answer. And they don't like

966
01:11:19,996 --> 01:11:22,375
the answer and they feel that they didn't get the

967
01:11:22,415 --> 01:11:25,415
answer. And they call again within that 12 month that

968
01:11:25,415 --> 01:11:27,735
they're going to be shut down. And I want council

969
01:11:27,735 --> 01:11:30,855
to be able to bring those forward. And if not,

970
01:11:31,356 --> 01:11:33,895
you're eliminating my role as a representative, a voice of

971
01:11:33,895 --> 01:11:37,655
those individuals. So I'm talking about the low to mid

972
01:11:37,756 --> 01:11:41,438
type of complaints. Not the health and safety components. So

973
01:11:41,438 --> 01:11:44,198
that's the part I have issues with. And that's why,

974
01:11:44,198 --> 01:11:45,718
you know, unless it's addressed it here, I can't support

975
01:11:45,819 --> 01:11:51,152
it as written. But in fact, uh, Deputy Mayor, if

976
01:11:51,192 --> 01:11:56,032
somebody, um, doesn't like obviously, um, decision, you know, from

977
01:11:56,072 --> 01:12:01,616
the policy, from, from administration, they can call us. There's

978
01:12:01,616 --> 01:12:06,176
nothing in policy. They can't call us. And, uh, and

979
01:12:06,197 --> 01:12:10,896
have a discussion and so forth. I think it's not

980
01:12:11,317 --> 01:12:13,536
saying that all of a sudden we're just slamming a

981
01:12:13,536 --> 01:12:16,096
door shut and nobody can tall us. It's still there.

982
01:12:17,045 --> 01:12:19,424
And I would expect that that's not going to change

983
01:12:19,845 --> 01:12:24,624
because, uh, elected officials, you know, everybody's got our number.

984
01:12:25,770 --> 01:12:35,187
Uh, and they will call. It. If nothing

985
01:12:35,227 --> 01:12:38,816
further, then are you prepared to move. No, I support.

986
01:12:40,582 --> 01:12:43,281
And it's supported by a council Houston on the motion.

987
01:13:06,744 --> 01:13:09,763
Thank you, Mr. Mayor. I recorded vote has been requested

988
01:13:10,104 --> 01:13:13,843
on the motion as moved by Councillor Higginson, seconded by

989
01:13:14,184 --> 01:13:19,208
Councillor Houston. Uh, the motion states that report LCS 2026

990
01:13:19,629 --> 01:13:23,848
17, vexatious and privileged complaints policy number 145 be received.

991
01:13:24,039 --> 01:13:27,538
And that a bylaw be prepared to adopt the Vexus

992
01:13:27,639 --> 01:13:32,338
vectus frivolous and unreasonable complaints policy number 45. And they

993
01:13:32,378 --> 01:13:37,058
provide for administrative monetary penalties for further enforcement when required.

994
01:13:37,399 --> 01:13:41,298
Uh, the recorded vote was requested by the deputy mayor.

995
01:13:42,932 --> 01:13:44,671
Deputy Mayor Buchetti, how do you vote on the question

996
01:13:45,572 --> 01:13:52,602
opposed. Mayor McNamara, how do you vote? Sport.

997
01:13:55,816 --> 01:14:03,014
Councillor Tonio, how do you vote? Support. Councillor Higginson, how

998
01:14:03,054 --> 01:14:10,447
do you vote? Support. Houston, how do you vote? Support.

999
01:14:13,865 --> 01:14:17,444
With a recorded vote of foreign support and one opposed,

1000
01:14:17,444 --> 01:14:23,676
the motion has stated carries. All right. Thank you. Thank

1001
01:14:23,716 --> 01:14:33,688
you. We have

1002
01:14:33,688 --> 01:14:37,177
no communication pieces to deal with. I don't believe. Madam

1003
01:14:37,217 --> 01:14:40,577
Deputy clerk. And so we'll move on to reports. We

1004
01:14:40,577 --> 01:14:46,457
have PWES 2026 44. Sylvester and Deso Drive trunk stone

1005
01:14:46,497 --> 01:14:53,063
sort of project tender award. Mr. Bartney. Thank you, your

1006
01:14:53,063 --> 01:14:57,227
worship. Uh, so this trunk storm sewer is a component

1007
01:14:57,227 --> 01:14:59,947
of the East Town line drain and manning road secondary

1008
01:14:59,987 --> 01:15:04,747
plan area stormwater management facility solution. Uh, it will provide

1009
01:15:05,088 --> 01:15:08,827
stormwater management controls, uh, for the east online drain watershed

1010
01:15:09,168 --> 01:15:14,641
south of county road 22. Uh, provides, uh, stormwater outlet

1011
01:15:14,662 --> 01:15:16,641
for the Westlake drive in the north area of the

1012
01:15:16,742 --> 01:15:19,921
Manning Roads that canary plan area, including Petreta lands. That

1013
01:15:19,921 --> 01:15:24,961
include the recently constructed hotel, uh, and the ongoing fuse

1014
01:15:25,001 --> 01:15:31,340
apartments. The town put out a request for tenders, uh,

1015
01:15:31,541 --> 01:15:35,600
posted on the bids and tenders, uh, website, the tender

1016
01:15:35,621 --> 01:15:40,158
closed August 17th. And we did receive eight submissions. Uh,

1017
01:15:40,198 --> 01:15:42,718
you can see them there up on the screen ranging

1018
01:15:42,718 --> 01:15:47,707
from about four million down to 5. 2 million. Major

1019
01:15:47,728 --> 01:15:52,272
construction was low tenderer. Uh, it is anticipated construction. We'll

1020
01:15:52,272 --> 01:15:56,794
commence by October 5th. The project as a whole is

1021
01:15:56,815 --> 01:16:01,434
over budget specifically in the storm store life cycle reserve.

1022
01:16:01,434 --> 01:16:03,674
This is mainly due to a number of reasons. One

1023
01:16:05,055 --> 01:16:09,494
significant increase in the storms who resize, um, this, uh,

1024
01:16:09,494 --> 01:16:12,634
this kind of evolved during the detailed design and the

1025
01:16:12,674 --> 01:16:18,874
stormwater modelling that was completed. Additional relocation work, uh, needed

1026
01:16:18,895 --> 01:16:23,114
to actually install the storm sewer, which included relocation of,

1027
01:16:23,114 --> 01:16:26,314
uh, parts of the sanitary sewer and also, uh, parts

1028
01:16:26,314 --> 01:16:29,834
of the waterme to actually physically get the storm sewer

1029
01:16:29,834 --> 01:16:33,850
into the ground. Um, and then obviously inflation, uh, the

1030
01:16:33,850 --> 01:16:37,430
budget was set back, uh, in October of 2025. And

1031
01:16:37,430 --> 01:16:41,210
since then, we've seen, uh, raising oil and gas prices,

1032
01:16:41,210 --> 01:16:44,310
tariffs, uh, and the, uh, the ongoing conflict in the

1033
01:16:44,310 --> 01:16:51,050
Middle East, uh, which have some impacts on costs and

1034
01:16:51,071 --> 01:16:54,550
construction costs. So while the project is over budget, uh,

1035
01:16:54,550 --> 01:16:57,290
it is very unusual to receive this amount of interest

1036
01:16:57,330 --> 01:17:00,730
from contractors at this time of year. So administration is

1037
01:17:00,751 --> 01:17:05,690
glad to see that there were eight submissions. And it

1038
01:17:05,690 --> 01:17:09,770
was a very competitive process. If council may recall, we

1039
01:17:09,951 --> 01:17:13,290
have had in recent years tendered projects where we have

1040
01:17:13,311 --> 01:17:16,410
received, uh, one tender and in one case, we did

1041
01:17:16,431 --> 01:17:19,290
receive zero tenders where we had to re - tender.

1042
01:17:19,290 --> 01:17:22,890
So seeing this amount of interest, um, it's very good.

1043
01:17:25,546 --> 01:17:27,605
I would also like to note that there are anticipated

1044
01:17:27,706 --> 01:17:32,165
recoveries of approximately 450, 000, uh, for the trunk storms

1045
01:17:32,186 --> 01:17:35,765
tour, uh, and that's as part of the, uh, MERSPA

1046
01:17:35,946 --> 01:17:42,187
cost sharing agreement. Uh, the recommendations, it is recommended that

1047
01:17:42,288 --> 01:17:45,707
the report be received. And that the tender for the

1048
01:17:45,728 --> 01:17:48,587
Sylvester and Desert drive trunk storms who were project in

1049
01:17:48,587 --> 01:17:55,067
the amount of four million fifty, be awarded to major

1050
01:17:55,168 --> 01:18:01,769
construction, 2010 limited. And further, that bylaw 2026 - 83

1051
01:18:02,270 --> 01:18:05,955
be considered for first, second, third, and final readings. To

1052
01:18:05,955 --> 01:18:08,515
authorize a mayor in clerk to execute an agreement with

1053
01:18:08,776 --> 01:18:12,995
major construction. 2010 limited and that the clerk be authorized

1054
01:18:13,035 --> 01:18:16,035
to do so to do other such further and other

1055
01:18:16,075 --> 01:18:18,435
acts which may be necessary to implement and give effect

1056
01:18:18,456 --> 01:18:21,635
to the set agreement satisfactory informed to the town solicitor.

1057
01:18:23,963 --> 01:18:27,862
And furthermore, that council authorize an increase in funding allocation

1058
01:18:27,963 --> 01:18:34,182
of 823, 400 dollars for a total budget requirement of

1059
01:18:34,443 --> 01:18:39,142
4, 803, 400 as follows. And on the screen there,

1060
01:18:39,142 --> 01:18:43,782
you'll see that the allocation from the road lifecycle reserve

1061
01:18:43,963 --> 01:18:48,163
did decrease. From about 2. 7 million down to 1.

1062
01:18:48,203 --> 01:18:52,143
8 million with the storm sewer life cycle reserve, uh,

1063
01:18:52,344 --> 01:18:57,443
increasing from, uh, 1. 2 million to about 2. 9

1064
01:18:57,464 --> 01:19:02,139
million. If there are any questions, I would be happy

1065
01:19:02,179 --> 01:19:08,183
to take them. Thank you. I notice while major concern,

1066
01:19:08,223 --> 01:19:11,794
are they local? I've never, never heard of them. Uh,

1067
01:19:11,895 --> 01:19:15,074
yep. They are local. They did a project for the

1068
01:19:15,415 --> 01:19:19,874
town. I want to say 2017. We did some various

1069
01:19:20,055 --> 01:19:23,954
water main works along Counter Road 42 and allowing intersection

1070
01:19:24,055 --> 01:19:27,394
road. Uh, so they have done work in the town.

1071
01:19:27,394 --> 01:19:29,474
Um, but it has been a while since they have

1072
01:19:29,474 --> 01:19:34,372
submitted. So. Okay. Any question for any questions or comments

1073
01:19:35,033 --> 01:19:38,292
and recommendations before us, members of the council, council Houston

1074
01:19:38,393 --> 01:19:43,406
move, Councillor Sport. On the motion on favors of any

1075
01:19:43,747 --> 01:19:53,631
that's carried. Bye bye loss, uh, Mr. Clark.

1076
01:20:00,066 --> 01:20:03,621
Thank you, Mr. Mayor. Uh, by lust of this evening

1077
01:20:03,802 --> 01:20:06,981
for first and second reading, by the 2026 081 emergency

1078
01:20:07,082 --> 01:20:12,421
management plan, August, 2026. And by law 2026 083, tender

1079
01:20:12,461 --> 01:20:15,221
award for Sylvester and Desreled Drive. And if it's also

1080
01:20:15,562 --> 01:20:19,861
council swished this evening, those two referenced bylaws also be

1081
01:20:19,901 --> 01:20:22,901
read a third and final time. All right. Thank you.

1082
01:20:23,722 --> 01:20:27,681
Move by Councillor Houston, two readings. And Councillor Higginson. Any

1083
01:20:27,681 --> 01:20:31,657
questions or comments. Hearing none of favor? What was offending

1084
01:20:31,838 --> 01:20:35,337
that's carry. And three readings now. Rereading is now in

1085
01:20:35,337 --> 01:20:39,616
order. Deputy Merritt McGhetty and councillor Tony. On emotional in

1086
01:20:39,616 --> 01:20:48,239
favor. Pose, if any, that is carried. That's it for

1087
01:20:48,260 --> 01:20:53,736
business. And, uh, nothing further than the German is in

1088
01:20:53,736 --> 01:20:58,938
order. Counciltonio, Councillor Higginson on a motion. All in favor.

1089
01:20:58,938 --> 01:21:02,218
Bowser Fenny that's carried this meeting is now adjourned.