[This transcript was generated automatically from audio using AI and hasn't been reviewed by a person -- it can contain mistakes, including plausible-sounding sentences that were never actually said. Treat it as a starting point, not a verbatim record.] [1:30] Thank you for joining us. [2:30] There you go, you gotta be spicy in here today, like you're in chess. [3:22] Oh, you're crazy, you're crazy. [3:32] Well, for this executive committee meeting, for today I am your chair Jason Winston, and [3:44] I am joined by my colleagues to my right. [3:46] We have Vice Chair Alex One, and to my left, we have Council members Martin, we have Council [3:52] member Amis, and Norrwood, this does come to a quorum, so I will entertain a motion to adopt [3:58] the agenda. [3:59] So I'm going to post to adopt by one second by Norrwood, if you can please open the vote. [4:06] The vote is open. [4:13] Vote is closed five days, here it is. [4:16] colleagues, you've had an opportunity to look at the previous meeting minutes, so I will [4:19] make a motion to approve the second one if please open the vote. [4:28] Vote is open and close five days, here it is. [4:34] Thank you. [4:35] This does take us to the public comment section of our agenda, you speak over half three minutes. [4:40] We have two speakers signed up. [4:42] Our speaker is Tanisha Doer. [4:57] Good afternoon. [4:58] Good afternoon. [4:59] This is on. [5:00] Yesterday I stood before CDHS and spoke about putting protections beside Atlanta Investments [5:06] before development rules ahead. [5:08] Today I am here about what this committee controls, the money, the contracts, and the [5:12] accountability behind those investments. [5:14] Food and County has declined participation in Atlanta's proposed 30 year tax extensions and [5:18] has pointed to more than 413 million in past, tax contributions as part of its reasoning. [5:24] I agree that another 30 year commitment requires stronger accountability. [5:28] But the accountability must be complete. [5:30] Tax contributions cannot be discussed only as money lost. [5:34] These were public investments made to grow communities, property values, infrastructure, [5:38] and tax base. [5:39] So Atlanta should put a clear tag by Tata County accounting before the public showing [5:44] what was invested, what was produced, and returned to the participating jurisdictions, [5:48] and what measurable outcomes came from the investment. [5:51] That is how Atlanta answers full-10 County, what the receipts. [5:55] Not just promises of what another 30 year might accomplish, but evidence of what previous [5:59] investments produced and clear plans for what the next investment will deliver. [6:04] And that same accountability must follow our diversion funding. [6:07] I have already provided every member of this Council documentations regarding the pad [6:11] and great funding structure, contract instability, care navigation concerns, and the risk [6:15] created when essential public safety work depends on unstable agreements. [6:19] I have also already placed solutions before Council. [6:22] Essential diversion services should have earlier contract renewal timelines. [6:26] There should be bridge protections when negotiations are unresolved. [6:30] Payment and invoice issues should not be allowed to threaten staffing or participate. [6:35] And community-based care navigation should have a funding structure strong enough to protect [6:39] the work regardless of institutional disagreement. [6:42] If Atlanta says it once fewer people unnecessarily entering jail, the money must support [6:47] the pathway around jail. [6:48] If Atlanta says tats are investment, show the return. [6:52] If public dollars funded promise, measure whether that promise was delivered, that is the standard [6:56] I am asking finance to enforce, track the investment, protect the purpose, measure the outcome, [7:02] and make the public dollar answer to the public. [7:04] As investment cannot move faster than protection, and accountability cannot come after [7:08] the money is already gone. [7:10] Thank you. [7:11] Thank you. [7:12] All right. [7:13] Thank you very much. [7:14] Our next speaker is Tom Weelander. [7:15] Yeah, for minutes. [7:22] Hi. [7:23] Hi. [7:24] Thanks for having me. [7:25] I'm Tom Weelander. [7:26] I'm a citizen and a district one constituent of Councilperson Winston. [7:32] I'm here to ask the Council to address a problem with the city vendor not performing duties [7:38] stipulated in their contract. [7:40] This concerns a contract awarded to a company named Stan Guard Aquatics to provide maintenance [7:45] services at City of Atlanta's indoor and outdoor swing pools. [7:50] The contract lists a task that the vendor has to perform. [7:55] It stipulates the frequency, the vendor has to do them, and it requires the vendor to perform [8:01] provide documentation showing that they've done it. [8:06] The contract is long, but I have an excerpt here that has that list of requirements. [8:12] The three areas of concern are one. [8:17] The contractor requires the vendor to perform certain maintenance and cleaning tasks twice a day, [8:23] according to Aquatics director Marcus Biams, the vendor performs those tasks once per week. [8:30] Again, the contract also requires the vendor to document its work and submit reports to [8:35] a designated Parks and Rec official. [8:38] Director Biams has indicated he's that official, does need to receive the reports, but is declined [8:44] to confirm that he has any documentation of what the vendor does. [8:49] And third, the contract specifies the duration of the summer season in which the vendor has to serve [8:55] our outdoor pools, and the problem there is that the contract period exceeds the number [9:01] of weeks, the pools are actually open, and the number of days per week the pools are actually [9:06] open, so the vendor is presumably getting paid again for work they're not doing. [9:15] Let me emphasize, I'm not here to complain about the conditions at the pool, they've improved greatly [9:21] over the past two years under director Biams compared to what they were before he arrived. [9:28] It's all about the gaps between what the contract says and what the vendor is doing, and what [9:33] we pay the, what we pay the vendor correspondingly, and it's a concern because in the previous [9:42] contract we saw the previous vendor's performance declined year after year after year until it [9:48] became absolutely visible, but thanks to Mayor Bottoms, open checkbook, we could see that [9:54] that vendor and the previous vendor to were paid 100% of their contract amount, regardless of [10:00] their non-performance, and so we don't want this history to repeat themselves, repeat itself, we know [10:08] from experience the vendors will perform exactly as well as the city requires them to, if we pay [10:16] them for non-performance, that's what we'll get, and I hope you'll address it, thank you, Tom, did [10:22] you want to leave that hand out? [10:23] Do you want to email it to us? [10:24] I did, and you have it by email, thank you, all right, that does conclude our public comments section [10:31] of our agenda today, that takes us to presentations, we have two, one is in the form of a [10:36] handout, which is our COVID-19 funds report, our one that will be presented in person today, [10:42] by Commissioner Good, is the Department of Customer Service Quarterly's Update. [10:46] Yes, and good afternoon, Chairman Winston, and members of the Finance Executive Committee, I am [10:52] Commissioner Mayesh a Good, and I am here with a few of my colleagues, I'm however we are here [11:00] to cover two fiscal years of analysis that will cover fiscal year 25 and fiscal year 26. [11:09] This should give you your, your, your comparison for those two fiscal years. [11:14] ATO 301 is the city of Atlanta's primary contact channel for non-emergency services, so that [11:23] means some of the areas we support are identified here, but their business licenses, water and sewer, [11:29] garbage, recycling, and graffiti, municipal court, public safety matters, parks matters, streets [11:36] and sidewalks. [11:37] So, anything that is deemed not emergency, our team handles and support, and we also support [11:44] external partners such as pad in housing referrals as well. [11:50] We do have a omnichannel approach, this allows us to see data in real time, it also allows us [11:57] to centralize data, and this is the data that we share with you all that we are receiving through [12:03] our various channels. [12:07] For the first slide here, call volume, so as meeting, as you should know, our hours of [12:13] operation is Monday through Friday, 7am to midnight, here what you're seeing is three areas. [12:19] One is our customer, service center, CSC, the second is support of services delivery team in [12:26] the third is live chat. [12:27] For the CSC, you may have noticed an increase in volume for 26 versus 25, but what I do [12:37] want to point out is that the calls presented is the total number of calls that entered [12:44] our queue, and then the calls handled are the calls that were answered in process by our [12:49] agents. [12:50] So, those that were not handled, there was a few variables that could have happened, typically calls [12:57] are disconnected by the caller, it could have been where we had to redirect or transfer a call, [13:03] like for example, we do that for watershed, and then for system issues and outages, sometimes [13:08] there's some outages that beyond our control. [13:12] Also, we tend to monitor these trends by looking at our data, so we look at our pandemic rates, [13:19] we're also looking at transfer calls, as well as system data issues, and we do that along with [13:25] aing. [13:26] Also, I want to point out for CSC is that we stay pretty flat for service level, our service [13:35] level is 80% of calls answered in 40 seconds, year over year, we set it 87%. [13:42] For average queue time, which is how long a call is in our queue before we pick it up. [13:48] We are staying stable, so in 25, fiscal year 25, call is we're holding 30 seconds in fiscal [13:55] year 26, call is we're holding at 23 seconds, so we went down by 7%. [14:01] And our average handle time is typically, this is where you are assisting a call from the beginning [14:08] to end, in 25, fiscal year 25, we were at a 7 minute 15 second handle time, in 26, we went [14:17] up just a tad bit by 28 seconds, so we are at, for fiscal year 26, we were at 7 minutes [14:26] in 43 seconds. [14:28] For fiscal year 25, for our supportive services delivery team, this team also handles no emergency, [14:35] but they support us in areas as like mental health challenges, those are being affected by [14:40] substance use, extreme poverty, homelessness or unshelter. [14:45] And also nonviolent quality of life issues, this team has remained stable year over year, and fiscal [14:54] year 25, for their service level, we've seen 99% in fiscal year 20. [15:00] 0.6, at 91%, the average Q-time for this area. 7 seconds, fiscal year 25, and in fiscal year 26, [15:11] went up by 12 seconds, 19 seconds. So folks were not holding it on either Q. For average [15:17] handle time, we saw in fiscal year 25, 4 minutes, and 29 seconds, and in fiscal year 26, [15:25] we actually went down. They were able to handle the call from beginning to end in 3 minutes and 53 seconds. [15:32] In live chat, this volume has increased as well year over year. So in fiscal year 26, [15:39] we had tests presented in 25,151, and then what we handled was 4,105. But in 26, [15:49] 8,024 was presented in a little over 8,019, whereas handled. So what you're seeing here is also [15:58] stability. So our service level, fiscal year 25 was at 93%, fiscal year 26, 91%. Our average [16:07] Q-time for this feature is at 15 seconds, or was in 25, and in 26, it went up just a tad bit by 11 seconds. [16:18] And so our customers are not holding either in this channel. The average handle time is a little bit more [16:27] because they are typing. And sometimes they also do a dual role. They may also have to call or the [16:34] individual as well. So the average handle time for fiscal year 25, 13 minutes, and 26 seconds, and then we [16:42] went up by a minute and 4 seconds, and fiscal year 26. So we had a 4, 10 minute, 30 second handle time. [16:50] For evening shift, call volume, we do call it that midnight. And so what we're seeing here is [16:59] the increase as well for fiscal year 26. But in fiscal year 25, we were at 6,267 calls, and this is [17:09] calls from 7 PM to midnight that were monitoring. But they handled 6,035 calls, and then in 26, [17:18] we handled, we were presented 8,016 calls, and calls handled was a little over 7,000. [17:25] So what we're seeing is for fiscal year 25, our service level or average Q-time, we're both stable. And [17:33] our average handle time increased by 57 seconds for the CSC. For support of service delivery team, [17:41] who also closes at midnight, they are remaining stable under service levels, the Q-time, and [17:48] also average handle time, we saw a small increase of 24 seconds. But overall, both teams are looking [17:54] good in the evening. For top 3 cases from all channels for both fiscal years, this slide covers our [18:04] seven highest-dimensional departments. So this covers all channels, including phones. [18:10] We also occluded on this slide, the chatbot and our IVR, which is our Interactive Voice response. [18:20] So for what we're seeing, or saw in UWM, we did this E2 case types that went down, and those case types [18:31] acts of account for acts of water and sewer account, and payment information for acts of water and sewer [18:37] account. We did see an increase by 136% for how to request an adjustment to your water and sewer [18:45] bill, and that increase happened in fiscal year 26, where in 25 was little 5000, and in 26, it went over 11,000. [18:56] For public works, there were two areas that went up. Miss residential garbage, and damaged [19:03] garbage cart repair or replacement, and what did go down was blood collection request. So in fiscal [19:11] year 26, but in fiscal year 26, two of the previous areas went up. And for municipal court, [19:19] which typically is one of our highest volumes as well. The, what we're seeing here is two of [19:28] their keys remaining the same. One of them remains stable. So I failed to appear at court when [19:35] up 10%, and then how much is my court fine, and how do I pay? That went up 42%. [19:42] For code enforcement, they did see some areas of increase, but the numbers of all are small. [19:51] For example, code enforcement overgrowth, which is their second call type that we are sharing, [19:58] as a top 30 is at fiscal year 25, 1000, 586 calls, and for channels, this is just codes are channels. [20:08] Oh, and then 1,649 cases came in through channels. So, and for Department of Finance, [20:17] they also saw an increase. However, their numbers are still fairly small overall, and their volume [20:24] is not as much as either as the former ones. But they still see an increase of 56% of registering [20:33] a new business in the city of Atlanta, and also increase in business occupation, tax certificate [20:40] renewal, and final close business. ATL got dizzy, and increase in two areas in a decrease in one. [20:48] So one of the areas they saw decreased in was pot holes, went down 7%. None of them are to see [20:57] traffic signal repair, went up by 43%. And then emergency traffic signal repair went down 20%. [21:08] And so our supportive services channel, we're seeing where housing health sensor numbers remain stable, [21:16] a little over 1,800 that we received, and for pad, the numbers went up by 15%. So in fiscal year 25, [21:25] if we receive 899 cases, and then fiscal year 26, 1,029. And for emergency shelter referrals, [21:35] it went up 34%. And lastly, for this slide, top services to our chatbot and IVR, [21:42] we just need increases for both fiscal years for watershed reporting a leaking or broken water [21:49] meter. So that went up by 11% for us, and from this residential garbage, that also went up by 43%. [21:57] And damaged garbage, cart repair, or replacement through this through these various channels went up by [22:03] 193%. So although these service requests and volumes of flush delays, as you can see when I present to you, [22:13] this is really based on residents' needs and seasonal trends as well, the weather, [22:19] special events, and this whatever citywide conditions that may be happening. Also, it also [22:27] can mean that residents have a greater awareness of how to use ATL 311, which is what we've been doing, [22:34] has to go on into the community. And indeed, please may indicate fewer issues requiring services [22:40] or improvements overall, or sometimes it could just be residents, make it some changes as well, [22:48] like supporting some of the work that we're doing here. And we do work very closely with MPU chairs, [22:54] so we do appreciate that partnership. For fulfillment cases, close within service level, [23:01] agreements, we are noticing here that most of the departments that are identified, [23:09] public works watershed, transportation, parks, I did say parks and rice finance, [23:17] APD code enforcement, and municipal court. We did say an increase with fulfillment cases being close [23:25] in every area. So we saw from 25 to 26 of 42 percent change in watershed of 35 percent, [23:35] a 19 percent for transportation, parks, and we also saw a change of 30 percent. And 9 percent for finance, [23:45] and APD code enforcement, 38 percent in municipal court, we're closing their fulfillment cases within 66 percent [23:53] of the times. So we are seeing continued improvements in the percentage of cases close within the established [24:00] SLA. So this demonstrates a stronger service delivery and responsiveness to constituents concerns. [24:09] Case hot spots by district, which represents all the council districts. This slide just represents [24:17] the data that we identify through geographic areas where service requests are mostly concentrated. [24:23] And we look at these trends, we share with all of you, and it helps us the better understand [24:29] neighborhood levels, make better business decisions of how we identify recurring issues and how we service [24:37] these areas as well. So what we saw fiscal year 25, one of the some of the top services was [24:46] a collection request. It was mostly concentrated in districts 1, 10, 11, and 12. Everyone else did have [24:54] high numbers to this. You can see what those are. It's top four. There's one to say that. They were [25:01] at the end. And then for DWM, how to request an adjustment to your water and sewer bill, [25:08] which also came in fairly high by case number. We saw district eight lead in that particular area [25:17] in our right, yep district eight. And then also Ms. Yart Trimmings, which came in third has another high case [25:24] type. We saw where district one lead in that area. So for fiscal year 26, [25:34] bulk collection request came in and it has a top volume by far as well as in fiscal year 25 as well. [25:45] However, what we're seeing here was that district 10 had a high number in their area. And for [25:52] part, the pick-up which came in number two district eight had a high number. [26:00] For top five call case call types. So this identifies the call types that we typically receive on a high [26:09] on any day there, you know, high numbers. So these trends remained consistent over years. So the top five [26:17] call types that we've seen, account information for active art and sewer account. When it's my [26:23] court date and time, I failed to appear at court, bulk collection request. And lastly, how much is my court [26:31] fine and how do I pay? Those are the top services that constituents call in about. And what we saw [26:37] overall that the volume decline across four of the five top cases, case type areas, while one area [26:46] which was municipal court experiencing increase in fiscal year 26. For back office tax for fiscal year [26:55] 2526, back office case process increased for ACL 311 and fiscal year 26 across six of the seven departments [27:05] listed here, which are watershed public words, ACL diet, APD code enforcement, finance, [27:11] parks and wrecks, and municipal court. While the Department of Finance remained consistent year over [27:18] year, this reflects increased demand from back office processing and continuing coordination between [27:25] ATL 311 and our department department. So for example, what watershed we did see it increase with cases [27:31] being processed and a little bit in public words. And cases per channel email is where we'll [27:40] seeing most of our customers use in for the back office and those emails are driven by watershed cases. [27:48] Escalation cases process year over year. So here fiscal year 26 data compared to fiscal year 25 [28:01] indicates that the ACL 31 escalation team identified that escalated, they had to escalate some cases [28:11] for public words, ACL diet. What we're seeing is, and I'm trying to read this is a glare of [28:17] APD. Escalation type by our department fiscal year 26, CPW, 1864 outside of SLA4 and then for premature [28:29] closures, we did see an increase here from previous fiscal year 25 of 1,147. ATL diet, 125 outside [28:39] of SLA in fiscal year 25 compared to fiscal year 26 there are about 622. And then for Parks and [28:49] Reg, pretty low numbers at six to have to be escalated for being outside of SLA and for Parks and Regs, [28:59] 15 that had to be escalated in fiscal year 26 and five been out of our premature closed. So [29:09] insane that we are continuing to work with departments and where we focus on accountability, [29:15] timelyness and quality of service, in case resolution. So departments are aware of this data. [29:24] Social media stats here, this is where we're seeing a few variables over all the seven departments that [29:32] I continue to identify. We think it's fiscal year 25 to fiscal year 26 an increase of about [29:41] 1,466 cases, which is about a 52% increase. This demonstrates that residents are increasingly using [29:49] our platforms has a service channel. The ATL 3 and 1 social media team is meeting residents where they are. [29:57] So we are continuing. [30:00] To monitor and process on our digital platforms, and make sure they're going to their appropriate departments for resolution. [30:08] The social media team continues to get kudos, folks tends to love them, and I hope you all are following us at ATO3110. [30:16] All your social media channels to see all the positive work that we're doing, and also gives you opportunity to submit your case and to also follow up on a case. [30:27] You're a year post call serving for both fiscal years. [30:32] And I do want to highlight that starting in my next presentation, I will cover post service survey. [30:39] So once a case is resolved in the field by a department, we will start showing that data and what our customers are saying about the quality of service received. [30:49] So this only focuses on ATO3110 and how a customer feels over the experience after they hang up a call with us. [30:57] So what we're seeing here is that all year over year, numbers are fairly stable month over month for each year. [31:05] We did see where response rates went down for two months. [31:10] It's just about one percent, but overall constituents are receiving the surveys and responding. [31:19] And we've taken that data and looking at the surveys to see how we can improve services. [31:24] We're also sharing complaints and concerns and kudos to departments for the great work they're doing as well. [31:32] And so we are ensuring that we're looking at this on a monthly basis. [31:37] Also, this also shows that our residents are engaged. [31:45] I think that's positive news. [31:48] Pima resources and budget overview. [31:51] So this slide shows a few things. [31:54] And I will start with the total position. [31:58] So last time I spoke to you all, we were at 13 vacancies. [32:02] We are currently at 20 vacancies. [32:04] So seven fewer positions. [32:09] We are, excuse me, we are continuing to focus on retention and keep making sure our morale is high. [32:17] And we are also working with the administration to close staffing gaps. [32:22] And so our goal is to start onboarding very soon. [32:26] So those positions that are now that the work that will become open will be placed on the Department of Human Resources webpage. [32:36] So more to come there, but we are what we'll be hiring in the near future. [32:41] Some of the attrition that we saw was retirements. [32:45] Some of our employees transferred to other departments, which is positive attrition. [32:51] New opportunities, some received outside of the city of Atlanta. [32:55] And some were involuntary employee operations. [33:01] So we are, overall, we are looking forward to onboarding new members to our team. [33:10] For budgets, what we're seeing year over year, [33:13] ATO, the real one continues to have a strong fiscal stewardship. [33:18] We're a fiscal league discipline and responsible management is also happening on our team. [33:25] So Kudal started business administration team. [33:28] What you don't see on this side is what we ended each fiscal year. [33:33] And I just want to give a Kudal's to Chief Bala, CFO Bala, DCFO Car in the budget team. [33:40] They were very strong partners. [33:43] This last fiscal year and we truly appreciate their support. [33:46] So we were able to identify 13 physicians that were not split funded properly. [33:52] So we right-sized those, because we realized that they were hitting our personnel budget. [33:58] And we were going over this attempt bit. [34:01] So what we should see in fiscal year 27 is that those positions are split funded. [34:07] And we should be right on target with our budget for fiscal year 27. [34:12] And so one thing, watershed and public works for their continued support with our budget. [34:19] And of course, with identified on this slide is only general fund on this side. [34:30] Let me make sure I covered everything. [34:32] But yeah, so overall we're looking pretty strong in where it says remaining. [34:37] That's where we started in the next fiscal year. [34:40] So this time, in those fiscal years, those were the percentages that were remaining for the budget. [34:48] Technology project enhancements. [34:51] This is, you could say, we're busy. [34:53] We're making sure that our technology enhancements are continuing on a regular basis. [34:59] We want to stay connected, responsive. [35:02] And we want to make sure everything we do is data driven. [35:06] So we can support our constituents in the best way possible. [35:10] So some key initiatives include continued enhancements to our customer service systems. [35:17] Some call it ATL connect. [35:20] And also we're looking at ways to modernize some of our other critical systems as well as integrate them. [35:27] We're also looking at bringing out AI. [35:30] Because we know things are changing and we want to stay on top of the trend. [35:34] But also evolve with it. [35:36] So we will bring on AI agent in the near future. [35:41] And lastly, we are going to do more social media, integrating social media more into our systems. [35:49] And it's taken out the manual process out of it just a tad bit because of the volume that's increasing. [35:56] So I do want to think. [35:58] And for their continued guidance support and patience with us, [36:03] as we continue just to think out of the box of how we can support our customers. [36:08] And I do want to thank watershed as well. [36:11] They have been a strong partner because as we enhance their enhancing too. [36:17] So I do appreciate that partnership and collaboration. [36:21] This slide here. [36:22] We are ATL 311. [36:23] This is just us showing out North FIFA. [36:26] We stood together. [36:27] We served Atlanta. [36:30] We we also activated. [36:32] But we also went out to some of the events. [36:34] So what you're seeing here is teamwork. [36:36] We're part been proud to serve doing FIFA. [36:40] And we also were very involved in some meaningful ways outside of what we do every day. [36:47] We were able to support the job. [36:50] We were able to have some of our team members go out and enjoy what was happening in the city. [36:58] So I do want to thank the ATL 311 team for all their great work for the activations. [37:04] It is showing up when we really needed them. [37:07] We did at that time handle over 14,765 calls and we also created 27,501 cases. [37:18] So could also the team. [37:21] And we really appreciate everyone that partnered with us during that time because we understand that this is not anything we can do by ourselves. [37:31] This is truly a group project. [37:33] And so has I conclude this one. [37:34] I think the ATL 311 team again. [37:36] I like to see the council for your support. [37:39] The city department is the mayor in COO DCL pace and it's our organization for your partnership collaboration and support. [37:48] As I stated, the work we do is all about connecting people to our resources. [37:54] And it is nothing that we can do in isolation. [37:57] So with that, I stand ready for any questions that you may have. [38:02] And I'm sorry if I went over. [38:04] Oh, good. [38:05] We appreciate the year over year. [38:08] Overview was very helpful to see. [38:10] So at this time, we'll turn over questions from council members. [38:12] I will start with council members. [38:14] Thank you Mr. Chair and thank you Madam Commissioner for great data packed report. [38:18] This is really good. [38:19] This is exactly I love this stuff because this is why we have 311. [38:23] Want to dive into a couple of pages page 7 when you do that kind of that heat chart from 25 to 26. [38:30] I want to make sure I understand the source data of this. [38:33] So this is based on the calls and the content of the calls that you get. [38:38] Is that correct? [38:39] Okay. [38:40] Let me go back to the slide. [38:41] So for 7. [38:42] Yes. [38:43] So this is by knowledge articles. [38:45] So this is make all cases. [38:46] It could come through social media or phone. [38:49] Instead of service as well. [38:51] So I'm what strikes me as I look from 25 to 26 two things. [38:56] One is that all of a sudden where watershed to that were in there, they suddenly disappear. [39:02] Yet all the other data that you showed in the other pages. [39:05] Watershed store means one of your highest. [39:08] Departments to get calls. [39:11] So I guess that seems to be a little bit of a disconnect for me. [39:15] That doesn't align with with what you presented in terms of number of calls now. [39:19] Yes. [39:20] So for watershed we have. [39:22] If you know there's two call centers. [39:24] So what happens is all calls are assessed by us first. [39:28] And then for anything that's payment related or driven. [39:31] Those are transferred in watershed. [39:33] Everything else stays with us. [39:34] And if you don't see something that's year over year. [39:37] It's probably because it was not a high number of those of that volume. [39:41] And so. [39:43] But yes. [39:44] They do have a high case count. [39:46] But as far as volume and this record drives it on phones. [39:50] Well, I mean, if I look at slide five and your top three cases from all channels. [39:55] It's all about payment stuff. [39:57] So again, it just seems weird that it completely disappears. [40:00] I would I would understand if it started shifting down. [40:03] But for it to disappear completely seems like. [40:06] That doesn't make sense. [40:07] So maybe I can take that offline with you in terms of the data. [40:10] Yes, sir. [40:11] So we'll take a dive into it. [40:13] And I'll say you over. [40:14] We'll take a look at the slide. [40:16] It makes sure that it is. [40:19] Saying the right thing. [40:21] But yeah, just know that that data is reflective of transfers as well. [40:26] Okay. [40:27] And literally take us with us. [40:28] So in 26 cart pickup. [40:31] How is that different from this residential garbage? [40:34] Is that just. [40:35] They need a new cart. [40:37] Yes, cart needs to be replaced. [40:40] Well, there's well, they replacement categories as well. [40:42] But then there's cart pickup that. [40:44] So what happens is they will pick up the cart and deliver a heart. [40:48] I got you. [40:49] So they haven't picked up the cart. [40:50] So the other thing I will notice. [40:51] I mean, in 2026 of the 10. [40:54] And nine are public works. [40:57] So that to me is a sign as signal of hopefully as the administration goes and looks at data that there's potentially something there in terms of a symptom of something. [41:10] On page 10, the escalation per department type. [41:14] I think this is a great chart because of kind of the big jumps. [41:22] Particularly around premature closures. [41:26] I think getting trends. [41:28] I think we if we start seeing movement in a direction where numbers are moving up and moving up dramatically. [41:37] I think hopefully again, you are working with the departments on this. [41:41] I'm still getting calls about and you and I talk about this every time you come up here. [41:44] I'm still getting calls just this week. [41:46] At least two or three of. [41:48] Three one one calls that were closed, but they're not and so. [41:54] I think we got to keep the this the rigor up in terms of looking into that understanding why. [42:01] These are happening. [42:03] What the corrective actions are. [42:05] So I just want to share that the real one serves as intake. [42:08] I know. [42:09] I think when cases are closed is typically in the field. [42:12] Now there are severe instance where an agent may have calls to case. [42:17] But we would definitely check into that. [42:19] But I could tell you filled once they go out there determine what is needed. [42:24] They would put the notes in close to case. [42:27] But we are working very closely with the departments to ensure that the numbers go down. [42:32] I think. [42:34] The only thing more frustrating than a three one one case that has been out there for a long time is one that has been prematurely closed. [42:42] And so I think we need to make sure we pay extra attention to that and I guess the. [42:48] I find my question on that is when we hear cases like this is it to get to do we get it to you do we get it to the commissioners. [42:57] Because we send it to me and we will investigate and escalate has needed. [43:02] We do have key partners in each department that we work with to resolve. [43:07] All right. My final question has to do with your appreciate the budget information the staffing. [43:11] The 20 vacant positions is there anything in the T leaves there is there is there a concentration in any particular position or function or is it just kind of spread out. [43:24] It's spread out but it's mostly mid level okay positions. [43:28] We have about seven agent level positions for CSC and another five or so for SSDT but the remaining are in that mid level. [43:38] Okay. [43:39] Is it it's retention challenge or recruitment challenge. [43:42] Is it retention of what recruitment challenge or retention challenge or both. [43:47] Neither I don't think it's neither I think you know call centers are. [43:51] For so I was not a lifetime. [43:53] You don't opportunity. [43:55] So I think the attrition that we're seeing is very positive overall. [43:59] Especially when we have team members that are going to other departments. [44:04] Thank you commissioner again I appreciate the report it's always very. [44:07] A lot to look at in here and I appreciate the work you do. [44:09] Thank you I appreciate it. [44:11] All right. Thank you. [44:12] Thank you council member one council member Martin thank you Mister chair be very very brief thank you commissioner. [44:17] For good for your very thoughtful and data packed presentation this is how we get better. [44:23] We know the numbers and the data will inform us and doing that. [44:27] So my question is sort of a is a piggyback on the premature closure of cases I just literally sit here feeling an email from a very I rate. [44:37] Um, constituent about a pretty much really close case where she said it's repeatedly happening. [44:44] She's reporting the same issue. [44:46] And so am I correct to understand that your team cannot close a case prematurely you just you all don't typically do that practice. [44:54] It's typically handled in the field by the department. [44:56] Yes, it's by the department once it transfers to that department they will have to. [45:00] Okay. Okay. I'm in our system. But if you're getting that, just can you send them to me? Sure. Sure. Sure. [45:05] And we'll work it out. I will gladly send this to you today. Thank you. [45:09] Gladly. Thank you so much. That's all for today. Thank you. [45:12] Thank you. Any other questions, comments from colleagues? [45:14] I did want to just piggyback off of Councilor Mowans, a sentiment around the case hotspots by district. [45:21] Especially when I look at the steep increase in district 1 compared to some other districts. [45:28] My hope is that that is because of a concerted effort by my office to train my constituents to use through on one a lot more. [45:35] But I would definitely like to make sure that as we work with Department of Public Works and administration that we take these case hotspots and really start figuring out that's where we need to mobilize resources more. [45:46] So really helpful to see this. [45:48] Okay. Thank you. And I know Commissioner Turner and team is working on new processes around boat collection and other ways. [45:55] So I think you'll start seeing some positive solutions here soon. [46:01] All right. Thank you for seeing all the questions. [46:03] The comments appreciate you coming in for a year of a year of update. [46:07] You're welcome. Thank you. [46:10] All right. Thank you. This now takes us to the communications section of our agenda today. [46:15] I'll let Mr. Evan sound that caption. [46:22] I don't remember one is twenty six. [46:25] Twenty six see fifty sixty six. [46:27] The communication from our Andre Dick and supporting the Smargo Walker to serve as a member of the civil service board. [46:32] Disappointment is for a term of three years. [46:35] Is Miss Smargo Walker here? [46:38] Okay. [46:40] Does not appear she is. [46:43] I'm going to most of the hope and one second by with more than these open the book. [46:47] The vote is open. [46:52] But it's closed six years your nasi item is held. [46:55] Item number two is twenty six. [46:57] See fifty sixty seven communication from our Andre Dick and supporting. [47:01] Miss Nia Brown to serve as a member of the civil service board. [47:04] This appointment is for a term of three years. [47:06] Is Nia Brown here? [47:09] Almost no one second from with more than these open the book. [47:14] The vote is open. [47:22] Those closed six years your nasi item is held. [47:27] Item number three is twenty six. [47:29] See fifty sixty eight communication from our Andre Dick and supporting. [47:33] Miss Nia Brown to serve as a member of the civil service board. [47:36] Disappointment is for a term of three years. [47:39] Is Nia Brown here? [47:41] I am. [47:42] Thank you Miss White for being here today. [47:44] You want my coming up to the podium here. [47:46] Telling us a little bit about yourself and why you interested in this position. [47:49] Sure. I'm Halima White. I'm an attorney. [47:51] I'm also a mediator. [47:53] I help employers and employees and also other litigants to resolve disputes. [47:59] And so I've been 50 years old. [48:03] I've been working since age 17. [48:05] So I know things from employer and employee side. [48:08] And I've also employed people as well. [48:11] So I think that I have represented the city of Atlanta in numerous matters in court. [48:18] And I think that I can help be more proactive in terms of service serving in this role. [48:28] And hopefully not as many things will reach litigations. [48:32] All right. [48:33] Thank you. [48:34] But most to approve from West Moreland second by one if you please open the vote. [48:38] The vote is open. [48:40] Thank you. [48:42] The vote is closed six years your nasi item is approved. [48:46] All right. Thank you Ms. White. We appreciate your service. [48:50] In the section H. I ordinances for first reading number four. [48:55] 260 1456 an ordinance by finance executive committee waving Article 10. [49:00] Section 2-1546 of the procurement code of the city of Atlanta code of ordinances. [49:05] Authorizing the mayor or his designate on behalf of the city of Atlanta to enter into a lease agreement between the city of Atlanta and the progressive firefighters of Atlanta labor organization. [49:14] For lease of what of that certain city on property located at 817 Hollywood Road North West. [49:20] Atlanta Georgia known as the old fire station 22 for a term of five years commencing September 1st, [49:27] 2026 and ending August 31st, 2031 and further purposes. [49:32] Item number five 260 1460 an ordinance by finance executive committee to wave the procurement source selection provisions contained in division four of Jack to Article 10 of the city. [49:43] Of Atlanta code of ordinances as well as any other conflicting code provisions. [49:48] Authorizing the mayor his designate on behalf of the city of Atlanta Department of Human Resources to execute a memorandum of understanding with enterprise leasing company of Georgia DVA commute with enterprise for the purposes of promoting and marketing the commute with enterprise program. [50:05] To employees interested in a right share program for a term of one year the agreement shall be on a cost free basis to the city and further purposes. [50:15] All right. Thank you. This fixes to our regular agenda ordinances for second reading item will start with item number six, which is 26 that 01445 an ordinance by councilmember Alex one wave in sections. [50:32] 2-1541-1543 and 2-1571 through 2-1574 the city of Atlanta code of ordinances authorizing the mayor or his designate on behalf of the city of Atlanta to enter into an intergovernmental landswap agreement with the Atlanta independent school system and entity created by an act of the Georgia General Assembly managed and control by the Atlanta Board of Education to exchange certain city own real property or portions there. [51:01] or portions thereof to APS for property or portions thereof owned by APS and to execute all documents necessary to evaluate. [51:09] Set transaction and for other purposes colleagues I will make a motion to amend to attack to attach the exhibits from the city of Atlanta and APS landswap. [51:19] The second one please open the vote. [51:21] The vote is open. [51:27] And close six shades zero days you got it amended. [51:29] All right. Depth commission will. [51:33] Good afternoon chair and council members presenting this piece of legislation today so then work we've been working with APS on to [51:43] organize and bring forth the landswap agreement that will increase our collective holding on park land. [51:53] APS owns real estate properties of the Tretucci park, Harper park or Harper school should say, [51:59] Hartnett and historic black cracker field. [52:03] The city owns property in part of the trade as 80 Williams field and hope he'll strike park. [52:09] Upon completion of this transaction or by the end of this fiscal year the current transaction will increase the city's park acreage. [52:17] It is estimated that APS will owe the city approximately 2.1 million in this transaction that will be sent to the city and then these transactions will. [52:27] Effectsuate APS being able to construct the new Bowen elementary school and then construct this synthetic turf field at the site of the 80 Williams field and then DPR access the granting DPR access to have on to this field guaranteed play and then also the playground at the Hope Hill Elementary site. [52:51] The draft agreement is available and will be ready for Monday's full council meeting. [52:55] Council member one. [52:59] Thank you. [53:01] So the jump out of me as I was looking at the exhibits in terms of the balance do. [53:07] How is that transacted and where does it go once we get it? [53:13] I believe it's being paid out and coming back to parks. [53:21] Okay, that's correct right. [53:23] It's a parks where general fun is it going to a trust fund do we know. [53:31] It should be going to. [53:33] I don't know if we stipulate that do we have that in the agreement. [53:37] It we should we stipulate it. [53:39] Small chunk of. [53:43] So part of this and all is that there's further landswap agreements that are happening and so. [53:49] We can define it but. [53:53] Yeah. [53:55] Correct. [53:57] Okay. [53:59] Yeah, it just I would hate for. [54:01] Money designated for parks to then end of getting swept somewhere else. [54:05] And and particularly if. [54:09] It's helpful to have the context that we're we're contemplating other transgender transactions. [54:13] So even holding tank where you know over time at the end we can reconcile everything because there may be. [54:18] There may be a situation where we do a land swap and we owe them money and and that's what that balance should go to. [54:24] Okay. [54:26] Yeah, that was really my. [54:28] My name question. [54:29] Thank you very much. [54:30] I understand. [54:31] All right. [54:32] Council member. [54:33] Ames. [54:34] This is just clarification first of all glad to see this happening. [54:38] Been on a school board years ago still holding these APS property glad we got as that. [54:44] On the hopper school piece. [54:47] If that used to be the old police training facility correct. [54:51] So, but then I look at as if it is a portion of the tax parcel. [54:56] Are we getting just that peace green space and back or do we already own the front or begin the whole thing. [55:03] We're getting the whole thing we're going to map that for Monday. [55:05] Originally we were going to piece of it to fill out the field. [55:08] Then through negotiation we understood that we can get the entirety of the site and then use that for future use probably. [55:15] To the knowledge of building and use it for future use. [55:18] Perfect. [55:19] Thank you. [55:20] All right. [55:21] I'm going to make a motion. [55:25] Yeah. [55:26] Thank you. [55:27] Thank you. [55:28] Section five. [55:30] What was that? [55:31] Section five. [55:35] Oh, to pay for the closing is. [55:37] Yeah, but that's for closing costs. [55:40] But other transactions. [55:42] It is a trust fund then. [55:46] Well, I was confused about the nature of question. [55:50] Are there anticipation of funds coming to parks. [55:53] So that the anticipation of the funds would also be. [55:57] Usually matched with the paying trust fund. [56:00] So any net proceeds would net out back to that trust fund. [56:05] Yeah. [56:06] I'm still going to make a motion to prove on condition. [56:08] Let's clarify that language because it says just pay any closing or other transaction costs. [56:12] Let's I think if we're anticipating a receipt. [56:15] It'd be helpful to have that clear clear as well. [56:18] So I'll make that motion. [56:20] It's one of the motion to approve a condition that we specifically outlined the. [56:26] Account string that's being used here. [56:28] And so I'll second that motion. [56:30] I think it would. [56:32] Maybe easier in section five. [56:34] It says the city's authorized. [56:36] If and as needed. [56:38] I would just say to pay any closing. [56:42] Or other transaction costs. [56:45] Or any anticipation to the trust fund. [56:47] Do we just add that language in. [56:50] Okay. [56:52] Okay. [56:59] Okay. [57:00] I'll withdraw my motion and I'll make a new motion to amend section five. [57:05] Per the language that CFO said that to pay. [57:09] Any closing or other transaction costs and what was it. [57:13] Anticipation. [57:14] Anticipation of any proceeds. [57:15] Yeah. [57:16] I will second that. [57:17] Most to amend. [57:26] Vote to amend this open. [57:29] Close 6A zero nays. [57:32] The items amended again. [57:37] I'm most to approve as amended second by Martin. [57:41] Please open the vote. [57:44] The vote is open. [57:46] And the vote's closed 6A zero nays. [57:51] The item's approved is amended. [57:53] All right. [57:54] That takes us to item number seven. [57:56] And 26 dash. [57:57] Oh, dash. [57:58] 1, 4, 4, 9. [57:59] I will make a motion to bring forth the substitute. [58:01] Second. [58:02] Second from one. [58:03] If you can. [58:04] Please open that vote. [58:08] The vote is open. [58:14] Vote is closed 6A zero nays. [58:16] The item's substituted. [58:17] Thank you. [58:18] And the substitute for us attaches to exhibits A and B. [58:21] That we both have for hotel motel tax funding agreement. [58:24] And hotel motel tax operation and maintenance agreement. [58:28] So, I will read that caption. [58:30] In order to buy a council. [58:32] Merjace in a Winston request in the city of Atlanta. [58:34] And forth and county recreation authority to assist the city of Atlanta. [58:37] And refinancing the publicly financed portion of the new downtown stadium. [58:42] Referred here in as the Mercedes Ben stadium project. [58:45] So, as to secure. [58:47] Lower annual debt service calls for the project. [58:49] You authorize the mayor to execute deliver and perform hotel motel tax. [58:53] Funding agreement between the city and the authority. [58:57] To wish the city will levy and collect hotel motel taxes and pay. [59:01] A portion of such taxes to the authority. [59:03] To be pledged. [59:04] Security for the authorities revenue bonds. [59:06] And a hotel motel tax operation and maintenance agreement. [59:09] With the G.O.L. Smith to Georgia World Congress Center authority. [59:13] For the use of a portion of the hotel motel taxes for operation. [59:17] And maintenance of the Mercedes Ben's project. [59:19] All in accordance with the. [59:23] Georgia Hotel motel tax statute. [59:25] And for other related purposes. [59:28] It's treasure this night. [59:34] Good afternoon Chairman Winston. [59:36] I'm Courtney night chief of treasury debt. [59:38] An investment council member won. [59:41] I meant to say at this morning. [59:43] I got the memo. [59:44] Gray suit. [59:45] Pink shirt. [59:46] Rocket. [59:47] Um. [59:48] So back in 2015. [59:52] Um. [59:53] The city contributed about 250 million dollars to the construction of Mercedes. [1:00:00] We raised those funds through the issuance of bonds that are secured by a portion of the city's hotel motel tax collections. [1:00:13] Here we are 10, 11 years later. And as you've often heard the level of interest rates available in the market today, [1:00:24] our lower than what that debt was sold at 10 years ago. So we have an opportunity to issue what we call refunding bonds, [1:00:34] where we issue these new bonds. We take the proceeds of the bonds and we use that to pay off the old debt. [1:00:42] So that going forward, we only have to pay debt service on the new bonds. Even though the markets have experienced quite a bit of volatility over the last several months, [1:00:58] we still have an opportunity to execute this refunding and save about $12 million. [1:01:06] And so this action and the next item on your agenda number eight are asking for your concurrence to affect the refunding transaction and update the 2027 budget with respect to anticipations and appropriations. [1:01:27] Happy to answer any questions. Thank you. I did have one quick question. Does the new bonds, does it? Do they have a new maturity date? [1:01:38] They will have the same final maturity date and they will have the same periodic dates. We will not be extending the debt. [1:01:47] Okay. Great. Any other questions? This is very similar to refinancing a mortgage. We're basically just trying to get a better rate, same amount of time. [1:01:56] We're not pulling any money, new money out to do anything, correct? [1:02:03] There is a structuring alternative being considered where we might. [1:02:11] So when we sold the original bonds, we used a portion of the proceeds to establish a debt service reserve fund. [1:02:19] This credit. This hotel motel tax credit was brand new back in 2015. So the investment community did not know how the hotel motel taxes would perform. [1:02:34] So there were a number of reserves established to enable the city to sell those bonds back in 2015. [1:02:44] So it turned out, right? So that, you know, we had COVID happened. And so hotel motel tax revenues went to zero. [1:02:54] And we needed those reserves in 22 and 21 and 22 to make the debt service payments. [1:03:04] Those reserves have been replenished. Now we have a history of very strong hotel motel tax revenues so much so that the bonds have been upgraded. [1:03:16] Their ratings have been upgraded now. And we may be able to get away with eliminating a portion of the debt service reserve fund. [1:03:27] If we did that, we would use the money for reducing the size of the refunding issue and increasing the savings. [1:03:37] But the purpose is not to generate new funds for capital projects. [1:03:43] All right. Thank you. Any other questions from colleagues? Seeing none, I will make a motion to approve that substitute. [1:03:55] The vote is open. [1:04:02] The vote is closed. The six shades of your names. I have approved the substitute. [1:04:05] All right. Thank you. Don't go far because we have a companion piece here, which is 46 that's 1450. [1:04:12] I'll make a motion to bring forth the substitute. [1:04:15] Second by one. Please open the vote. [1:04:20] The vote is open. [1:04:23] The vote is closed. The shades of your names. I'm substituted. [1:04:27] Thank you. An ordinance by Councilman Rajasin. [1:04:29] It's mentioned to amend the CD of Atlanta fiscal year 27 budget by adding to anticipation of appropriation bond proceeds in aggregate principle amount. [1:04:38] Not to exceed the number here's. [1:04:42] 169 million seven hundred and fifteen thousand dollars and zero cents. [1:04:48] For the refinancing by the CD of Atlanta and Fulton County Recreation Authority of the publicly financed portion of the new downtown stadium and for other purposes. [1:04:58] Any questions or comments? [1:05:00] I've got most to approve on substitute. Second by Martin. [1:05:03] The vote is open. [1:05:11] The vote is open. [1:05:17] The vote is closed. Six shades of your names. I'm the approved as substituted. [1:05:22] Thank you. I do have one question. [1:05:28] Just to hear you state again, we're not extending the debt. [1:05:31] It is not causing the taxpayers any more dollars. We're actually saving money. [1:05:36] That's correct. We're not extending the debt. [1:05:41] We're also not Councilmember Amis. [1:05:46] So these are hotel motel tax revenue. [1:05:50] So, you know, these are visitors from outside the city who've come to visit. [1:05:56] These are hotel, hotel, hotel tax revenues generated by fans coming to the world cups. [1:06:03] They're not secured at all by the city's general fund or any property taxes on the taxpayers from the city. [1:06:12] Thank you. I like that answer even better because they say as Mercedes, man, stadium, I know somebody in my district is going to call me. [1:06:18] So I need to pay back that sound by that. It's not calling the residents any more money. [1:06:23] Absolutely. [1:06:24] You got to serve. [1:06:25] All right. Thank you. [1:06:28] At colleagues, that takes us to resolutions. [1:06:31] I will start with the first two if you don't mind if I take nine and eleven as a block. [1:06:36] There's no objections. [1:06:38] I will start with number nine, twenty six dash R dash thirty eight forty seven. [1:06:43] A resolution by Councilmember Andrea L. Boone. [1:06:46] So authorized authorizing the city of Atlanta to donate an amount not to exceed forty five thousand dollars as a real sense. [1:06:52] Two twenty first century leaders ink. [1:06:54] Percent went to the section number listed of the city of Atlanta charter to provide micro grants to young people ages 15 to 24 years to design. [1:07:03] Lead and implement climate solutions in the city of Atlanta to authorize a mayor or his design. [1:07:09] In turn to any necessary agreements to effectuate the donation to authorize the chief financial officer or his design need to make all payments from the accounts listed here in and for other purposes. [1:07:20] I don't know Ray Levin twenty six dash R dash thirty eight fifty one. [1:07:24] The resolution by Councilmember Lilliana Bhakti. [1:07:27] Authorizing city of Atlanta to donate an amount not to exceed eleven thousand dollars in zero sense to west Atlanta Watershed Alliance. [1:07:34] Percent went to the section number listed of the city of Atlanta charter to provide micro grants to partners of the Atlanta climate resilience advisory board working groups to design. [1:07:43] Lead and implement climate solutions in the city of Atlanta to authorize a mayor or his design need to enter in any necessary agreements to effectuate the donation to authorize the chief financial officer or his design need to make all payments from the accounts listed here in and for other purposes. [1:08:00] To approve from one on both of those items second by Martin, please open a vote. [1:08:05] The vote is open. [1:08:14] The vote is closed five days year and age. Adam's your favorable. [1:08:17] Thank you. That takes us back to island number ten twenty six dash R dash thirty eight fifty. [1:08:23] The resolution by Councilmember Andrea L. Boone authorizing city of Atlanta to donate a total amount not to exceed two hundred fifty thousand dollars in zero sense to the Grove Park. [1:08:33] Growth Park foundation as fiscal agent to the west Holloway all foundationing pursuant to section number listed of the city of Atlanta's charter to support neighborhood partnership organizations. [1:08:43] Capacity building services and certain neighborhood reinvestment initiative communities authorizing the mayor or his design to enter into a donation agreement. [1:08:52] Which shall detail the actions of the Grove Park foundation to provide and continue neighborhood partnership capacity building services to authorize the chief financial officer or his design need to make all payments from the accounts listed here in and for other purposes. [1:09:11] And we got a question on the funding source here. [1:09:14] Which I'm sorry. [1:09:17] Park is not a departmental. [1:09:20] Is that a four bars of trust one. [1:09:25] Economic development fund. [1:09:29] All right. [1:09:39] Any other questions comments from colleagues here. [1:09:43] Got most to approve from Martin I will second that motion please open a vote. [1:09:52] Vote is closed five days and sir nice. [1:10:03] Thank you moving on to item number twelve twenty six dash R dash three nine one two. [1:10:09] A resolution by finance executive committee authorizing the mayor or his design need to exercise the first renewal option for the RP listed for fitness center management. [1:10:18] Of the on site employee wellness center with a quila fitness consulting systems limited on behalf of the department of human services. [1:10:27] Our hermium resqueem and resources for a term of one year effective from August night. [1:10:32] Twenty six through August eight twenty twenty seven in the amount not to exceed four hundred ninety thousand eight hundred forty seven dollars and ninety six cents. [1:10:40] All contracted work will be charged to and paid from the fund department organization account number listed here and. [1:10:46] And for other purposes colleagues I will make a motion to file this as it is to be reintroduced as an ordinance second. [1:10:53] Second five one. [1:10:55] I will have a question from council member norwood. [1:11:06] So we'll go ahead and open the vote for this item and we'll give council member norwood the floor. [1:11:11] The vote is open. [1:11:17] The vote is closed five years your name is the item's filed. [1:11:23] Council member norwood. [1:11:26] Yes, in reading the last. [1:11:29] Resolution it talks about brickwood hills formerly bow and homes brickwood hills is. [1:11:38] And it is a recognized neighborhood in Atlanta so it seems to me that we got a new brickwood hills. [1:11:48] So I think that's something that we need. [1:11:52] The Grove Park Foundation. [1:11:55] The administration take a look at why we have. [1:11:59] Given a name to a new neighborhood that is the exact same name as in established neighborhood. [1:12:06] In the city that doesn't make any sense. [1:12:09] So it's it is formerly bow and homes and whatever the Grove Park Foundation and the administration want to call it. [1:12:17] But it should not be a name that is recognized as another long standing neighborhood in the city for decades and decades. [1:12:26] Do we know that we appreciate you bring that to our attention. [1:12:34] Okay, that takes us to item number 13. [1:12:37] 26-R-S-3913. [1:12:41] The resolution by finance executive committee authorized in the mayor or his design to exercise the second renewal option for the agreement. [1:12:48] Number listed time clock replacement and licensing with time clock plus LLC on behalf of the Department of Atlanta Information Management for a term of one year. [1:12:57] With zero renewal term options remaining effective from September 27-26 through September 26-27 in an amount not to exceed. [1:13:07] 183,515 dollars and 91 cents. [1:13:12] All contracted work will be charged to impede from the Fund Department Organization and Account numbers listed here in and for other purposes. [1:13:20] We'll get a presentation and overview from Ted's Andrews. [1:13:25] I have listed here. [1:13:27] Mr. Andrews. [1:13:30] Yes, sir. Thank you so much. [1:13:33] Thank you. [1:13:34] This is the last renewal of our time clock plus which serves 170 clocks across the city. [1:13:40] 4,000 plus pay by pension employees. [1:13:43] The first two years of the agreement has served well, so we're certainly recommending a renewal. [1:13:49] We've got almost two approved from one second by Martin if you will ease up in that vote. [1:13:55] The vote is open. [1:14:10] The vote is closed for a zero nasiab's favorable. [1:14:14] Thank you. [1:14:20] Thank you. That takes us to item number 1426-R-3914 colleagues. [1:14:27] I'll make a motion to bring forth the substitute. [1:14:30] The second from one if you can please open that vote. [1:14:33] The vote is open. [1:14:37] No, I'm sorry. [1:14:48] If there's closed 5-8-0 nasiab's substituted. [1:14:51] Thank you. [1:14:52] A substitute resolution by finance executive committee. [1:14:55] A substitute resolution authorized in the mayor or his designated need to execute. [1:15:00] Cooperative purchasing agreement for the participating and dindams of the contract. [1:15:05] Listed managed service provider with a computer aid, ink, v, guys off, ink, dva, knowledge, services, [1:15:12] c, o, s, t, ink, and d, u, work, d, v, a, co, vettis, percent, to the section I'm [1:15:20] elicit of the city by land, a code of ordinances. On behalf of the Department of [1:15:24] Land of Information Management, Utilizing, NASPO value point contract number listed for [1:15:29] the three years. Three years with one three year renewal option contingent upon renewal of [1:15:34] the underlying NASPO value point contract in an amount not to exceed 34 million, 127,000, and [1:15:42] one hundred seventy nine dollars and twenty cents. All contract at work will be charged to [1:15:48] be free from the fund department, organizations listed here in and for other purposes. [1:15:54] And I have come out, McKinney. [1:15:58] Looks like we're still waiting on the eyebrow. Do we have that yet? [1:16:09] We do not. Okay, so if we don't, I will make a motion to hold this second. [1:16:14] A second from one if you squeeze up into the boat. [1:16:24] The boat is open. [1:16:34] The boat is closed five days. You're an easy item is held. [1:16:41] All right. Thank you. It takes us to item number fifteen twenty six dash R dash three nine one five. [1:16:47] Colleagues, I'll make a motion to bring forth the substitute. [1:16:50] That's the second from one if you squeeze up in that boat. [1:16:57] The boat is open. [1:17:04] What all numbers please vote? [1:17:16] But it's closed five days. You're an ace. [1:17:19] Thank you. [1:17:21] A substitute resolution, optimizing. [1:17:24] Sub-solution by the finance executive committee. [1:17:26] Sub-solution authorized in the mayor or his deputy to exercise the second renewal option for the agreement [1:17:31] number listed. Eges software licensing maintenance and technical support with environmental systems research institute [1:17:39] Inc on behalf of the Department of Atlanta Information Management Aviation Watershed City Planning Parks and Recreation Transportation [1:17:46] Public Works at Lanna Fire and Rescue and the Atlanta Police Department for a term of one year. [1:17:51] Effective September 7, 2026 through September 6, 2027 in an amount not to exceed one million one hundred thousand dollars in zero cents. [1:17:59] All contracted work will be charged to and paid from the Fund Department Organization. [1:18:03] List of hand and for other purposes. D.C.I. will. [1:18:08] Good afternoon, Chairman Winston and Council members. As you mentioned. [1:18:12] By listing all of those departments, this is truly an enterprise GIS platform. [1:18:18] Asry is the name of the platform. It stands for environmental services and research institute. [1:18:25] It is utilized by nine different departments for GIS purposes. [1:18:31] And we enter into this enterprise contract several years ago and allows us to collaborate and make sure we're utilizing the licenses and over a thousand different applications that asry has more effectively. [1:18:46] And we have a meeting every other month to come together to make sure we're taking advantage of the technology appropriately. [1:18:54] And thank you any questions comments from colleagues. [1:18:58] Got a motion to approve on substitute from one second from Martin if you can please open that vote. [1:19:03] The vote is open. [1:19:12] Vote is closed five years year and age items favorable on substitute. [1:19:16] It takes us to item number 16. [1:19:19] 26 that's R. that's three nine one six. [1:19:22] A resolution by finance executive committee, authorizing the chief financial officer to refund 28,800 and $89.40. [1:19:32] To A. I. B. tax services ink D. V. A. team logic IT at land of midtown for the purpose of refunding the overpayment of 2023 occupation tax penalty and interest all funds to be charged to and paid from the fund department organization. [1:19:47] Council numbers listed here in and for other purposes. [1:19:52] And most to approve from one second from Martin if you can please open and vote. [1:19:58] The vote is open. [1:20:01] vote is closed five years year and age items favorable. [1:20:13] Item number 17 26 that's R. that's three nine one seven. [1:20:18] A resolution by finance executive committee, authorizing the mayor or his design need to execute special procurement agreement number listed R. F. ID vehicle permit cloud subscription and licensing with IDS ink on behalf of the [1:20:31] Department of Aviation for a time of three years with one two year renewal option in an amount not to exceed two hundred forty three thousand nine hundred thirty nine dollars of sixty nine and sixty cents. [1:20:42] All contracted work will be charged to and pay from the account numbers listed here in and for other purposes. [1:20:47] Got much to approve from one second by Martin if you can please open that vote. [1:20:52] The vote is open. [1:21:00] The vote is closed five years year and age. [1:21:10] The vote is closed five years year and age. [1:21:27] The vote is closed five years year and age that I'm just favorable. [1:21:37] All right. Thank you. That takes us to item number 18. [1:21:42] 26. R. that's three nine one eight. [1:21:46] A resolution by finance executive committee, authorizing the mayor or his design need to execute exercise. [1:21:52] Number one for the R. P. number listed city wire relocation services with Leslie. [1:21:57] Registing DBA Atlanta Cargo Transportation Company and B. [1:22:01] Beltman group incorporated on behalf of the departments of enterprise asset management and other city departments for a period of one year. [1:22:09] Effective October to five twenty twenty six through October four twenty seven to be utilized. [1:22:16] Utilized on an asinated basis to add funding on behalf of the department of enterprise asset management department. [1:22:23] The watershed management municipal court of Atlanta Atlanta police department and the department of aviation in an amount not to exceed. [1:22:30] 749,947 dollars and zero cents to be used for an as needed services with. [1:22:38] If you are a P number listed or be all contact the work will be charged to pay from the fund department organization and account numbers listed here in and for other purposes. [1:22:48] Got a most approved from one second by Martin. Please open that vote. [1:22:56] The vote is open. [1:23:04] And the vote is closed five eight zero names. The items favorable. [1:23:12] Sorry, that takes us to do referred. Do we have any. [1:23:16] No, we have number 19. [1:23:17] I'm sorry. Oh, 19 very small captions. So I'm going to. [1:23:20] Let's go back to that one. 19 twenty six. [1:23:23] R. That's three nine three six. [1:23:26] Resolution by finance executive committee authorizing the CD of Atlanta to donate in amount not to exceed. [1:23:31] $75,000,000 zero cents to neighbor in the evening corporate it pursuant to the section number listed of the CD of Atlanta charter. [1:23:37] To authorize the chief financial officer to make the donation payment from the account. [1:23:41] List it here in and for other purposes. [1:23:44] Most to approve from one second from West Moreland. Please open that vote. [1:23:49] The vote is open. [1:23:56] Would all members please vote. [1:24:04] Vote is closed five days zero names. The items favorable. [1:24:07] And there are no dual referred items. [1:24:09] Okay. And then customer renewal we like to revisit one of our early items. [1:24:14] Yes, colleagues I would like to for us to reconsider 26 are dash 3850, which we have approved. [1:24:23] And so I would like first to reconsider that and I will make an emotion. [1:24:30] Repeat that. [1:24:31] Motion. We consider item number 10. [1:24:36] 26 s r dash 3850. [1:24:53] Repeat the mover in second or please. [1:25:09] I made the motion and Councilman one. May the second. Thank you. [1:25:15] That vote is open. [1:25:18] Vote is closed five days zero names. [1:25:26] The items before you again. [1:25:28] My motion is descended. [1:25:31] To approve it on condition and the condition will be that the name that has been designated for the. [1:25:41] That was formerly bowing homes. [1:25:44] Be adjusted because it is anonymous with an existing neighborhood, which has been in Atlanta since 1920s. [1:25:59] Yes. [1:26:01] Is there someone that can speak to. [1:26:05] Is it officially main. [1:26:09] What is the process for that. [1:26:12] What I am concerned about. [1:26:14] I agree with this. [1:26:16] In here and we're saying that this is the name of the neighborhood. [1:26:19] I don't want us doing that. [1:26:21] It would be out there in the public that we have. [1:26:24] Yes, I'm about to vote in support of this because I know I'm familiar with. [1:26:58] I'm familiar with this neighborhood in this legislation in too. [1:27:04] Straight now any conflict with the essentially official role of neighborhood names. [1:27:11] I'm just I'm I just shocked that this is happens. [1:27:14] I want to make sure. [1:27:15] I know we're fixing this legislation, but this is like there's a larger issue that we have two neighbors at the same exact name. [1:27:20] I'm just trying to figure out if the new neighborhood has been officially named. [1:27:25] But I think we probably can ask that in this question. [1:27:27] That would be a question for the Department of City planning and they would need to work through why there is this apparent conflict and how to resolve it. [1:27:37] All right. [1:27:38] Thank you so much. [1:27:44] All right. [1:27:45] Shall we open the vote? [1:27:49] Stast is we can. [1:27:56] The vote is closed five years. [1:27:57] Zero nasi items favorable on condition. [1:28:00] All right. [1:28:01] colleagues that takes us to items that are held. [1:28:04] We've got a couple of items that are coming off. [1:28:07] The first is item number 29 which is 26 that are that's 3678. [1:28:14] The resolution by finance executive committee authorizing the mayor. [1:28:18] Or does that mean that does it mean to execute sole source agreement number list of customer first support and services program for. [1:28:26] Equals structure on Foxboro DCS systems with Schneider electric systems USA pursuant to the section. [1:28:34] I'm a list of the Atlanta City code on behalf of the Department of Watership Management. [1:28:38] For a term of one year with two one year or no options in an amount not to exceed 352,407. [1:28:47] In FYI 2027, 369,737 dollars in zero cents in FYI 2028. [1:28:56] And 387,936 dollars in zero cents in FYI 2029 for a total amount of one million one hundred ten thousand eighty dollars in zero cents. [1:29:09] I'm just two and especially contingent upon an adoption of the FYI 2027 FYI 2028. [1:29:15] And FYI 2029 budgets all contracted work will be charged to and paid from the fund department organizations and account numbers listed here in. [1:29:24] And for other purposes colleagues, I will make a motion to amend to attach the I per report. [1:29:35] Open. [1:29:43] Post closed five days year or nay, so Adam's amended. [1:29:45] Okay. [1:29:46] Let me directly tell us a little bit about this. [1:29:48] Good afternoon again, definitely. [1:29:50] Directly deputy chief information officer. [1:29:52] This is in place to support a project that's already underway is overhauling the one of the. [1:30:00] State assistance, we call on DCSs, when it's on the wastewater side, call Foxboro, and the supporting [1:30:07] armed Clayton. So we have a project underway, and this ensures that that new system is in place. [1:30:13] We have the proper support to make sure we continue to maintain it. [1:30:18] Thank you. Any questions coming from colleagues? Do you want to kind of just bring up this [1:30:23] upper report? That was not clean. And so there were a couple of different issues with it. And I [1:30:30] know this is something that has come up in the past, especially when you have contracts of [1:30:33] this significance of this size. And just making sure that we get this right the first time. So I just [1:30:40] want to know if you or anyone else can kind of speak towards some of the issues that we saw in the [1:30:45] responses in that upper report. I'm not maybe privy to the details of it. I can say that this is our first [1:30:53] contract directly with Snyder. They've always been in the past, at least from my understanding [1:30:59] a pass through of some other organization, which has been slightly problematic with getting services [1:31:05] in the past. So we wanted a direct agreement with them. So I'm not sure of the nature of the [1:31:11] I-Pro issues, but I can research. Oh, thank you. Hello council members. The [1:31:18] standard pool department of procurement. I know you stated that we've addressed this issue on previous [1:31:24] ones, which is true. But this is like one of those last batches of ones, there were already sent [1:31:30] down with the O form that we have now got rid of. Okay, so. Okay, with that explanation. I will [1:31:41] approval as amended. I'm almost to approve as amended from one second for Martin, if you can please open the vote. [1:31:50] The vote is helping. [1:31:56] The vote is closed. 580 and 80 items. Favorite rule is amended. Thank you. That takes us to item number 31, [1:32:04] 26-O-104-05, the Nornus 5 for Nases, that could be committed to clarify that the contract [1:32:11] did amount, not to exceed 268,8388 dollars as a rule since for the agreement number listed. I-B-O [1:32:19] maximum software subscription and support services listed in resolution number 25-R-3514, [1:32:27] shall be an annual amount to wave the competitive source selection provisions contained in the [1:32:31] vision 4 of Article 10 of the procurement and real estate code of the CDVL and a code of ordinances, [1:32:37] as well as any other conflicting code provisions to authorize a mayor or his design knee, [1:32:43] and to enter into amendment number 1 to the agreement to add the Department of Watership Management [1:32:48] as an authorized user and an amount not to exceed 583,939 dollars as a rule since. All contract [1:32:55] the work will be charged to and pay from the account numbers listed here and for other purposes. [1:33:01] Most of the approval from one second from Martin, if you can please open a vote. [1:33:05] The vote is open. [1:33:16] The vote is closed. 580 and 80 items. Favorite rule. Thank you. That takes us to item number 3326-R-3829. [1:33:25] A resolution by finance executive committee authorized in the mayor or his design knee to execute [1:33:29] special procurement agreement number listed. ATO, customer experience, data platform and analytics [1:33:34] program with AVS America LLC at Hartfield, Hartfield, Jackson at Lanta International Airport, [1:33:40] and a behalf of the Department of Aviation, pursuant to the section number listed. Of the code of ordinances [1:33:45] of the CDVL and a Georgia 4 term of three years, with two one-year renewal options in an amount not to exceed. [1:33:51] One million 774,788 dollars in zero cents. All services to be charged to and pay from the account [1:33:59] numbers listed here in and for other purposes, colleagues I will make a motion to amend to a [1:34:04] test the I-Per-O-4. vote is open. vote is closed. 580 and 80 items amended. Thank you. [1:34:21] While this I-Per-O-4 was a little bit more clean than the last one. There's still was some discrepancies [1:34:26] in it. So I'm hoping this one was also part of the last batch of ones that are not on the old [1:34:32] new form that we're using. Yeah. Okay. All right. Move approval. [1:34:37] Now, I'm most to approve as amended from one and second from Martin. If you can please open a vote. [1:34:42] The vote is open. [1:34:52] vote is closed 580 and 80 items favorable as amended. [1:35:03] My colleagues, we've got some referred items. Let me make sure I get my correct pages on that. [1:35:12] Okay. First item is 26-R-S-3911 and amended resolution by community development. He [1:35:37] in the services committee authorized in the mayor or his doesn't need to enter into a memorandum [1:35:41] of understanding between the city of Atlanta and the city parks alliance for the 2028. Greater and greener [1:35:47] 28 international urban parks conference authorized in the chief financial officer to make a donation [1:35:53] in an amount not to exceed $125,000.000 for the purpose of providing host city improvement. [1:36:00] All right. Host city funding for the conference of all the all amount shall be paid from park [1:36:07] improvement accounts listed here in and for other purposes. This was referred to the finance committee [1:36:13] from CDHS. Council number one. If I'm reading this correctly, this is coming from park improvement fund. [1:36:20] Can someone tell me the logic on that? Isn't there a better place than that fund for this? [1:36:26] Sure. Good afternoon. Good afternoon to your wisdom Winston and committee members. So as [1:36:34] mentioned, we submitted a proposal and was selected to host the conference. In the ordinance, [1:36:43] it allows there's separations of how those funds are distributed. So we have 50% which is capital [1:36:49] improvement 40% for maintenance. You have another 5% for public safety and then there's another 5% [1:36:56] that is split between recreation and administrative needs. And so that 125 is coming from the [1:37:02] 2% of the administrative, which is supports administration, training, technology and next side of [1:37:09] another needs. I appreciate the legal piece of that. I just feel like in spirit. [1:37:23] Especially for 125,000 dollars, it seems a shame to be pulling that [1:37:32] this amount for a sponsorship out of the park improvement fund. Especially since we've expressed [1:37:39] our concerns about the allocations of that through this last budget cycle. And I guess I just [1:37:51] I challenge the administration is there not another one. Professional consulting services within the [1:37:58] regular parks budget. I don't know. I have a hard time with this. I think it's a stretch. [1:38:10] I mean administrative needs. You mentioned training. That I think is fine. But a sponsorship. [1:38:20] I think steps outside of the, at least my spirit of the park improvement fund. And I have definitely [1:38:26] understand that. And I'm a son Dudley by the way, Deputy Commission for Parks and Recreation. [1:38:29] And I understand your point. But when we look at this particular conference, [1:38:35] it is one of the premier conferences that bring park professionals from across the country, [1:38:39] innovators where they're looking at our parks and green spaces. Just looking at all the work that we've [1:38:44] done, comprised of that is, you know, where there are tours, there are weekend events, there's training, [1:38:50] that's attached to that and speakers. So it's a very large conference that really highlights the work [1:38:55] of the city. And so just recognizing that we felt that the funds could come from that line of funding. [1:39:04] If we need to go back and take a look at where we can pull it from, of course, we'd have to work with Commission [1:39:08] of Os and Henry Thompson, our director of finance, to kind of see where we can pull that from. But by and large, [1:39:14] most of our dollars have been allocated for FY27. I mean, it's fine. I mean, I won't support this as if [1:39:24] unless, you know, I don't know where my colleagues are going to fall on this. I just, you know, [1:39:29] though the way I can express my objection to the use of the trust funds, it's a theme I've been [1:39:36] singing since April, is through my vote. And we'll see where it goes. But I appreciate the explanation. [1:39:43] So thank you. [1:39:44] Sure. [1:39:45] Questions, councilor, I'm sorry. CFO Bala. [1:39:47] Yeah, I would like to add that it's not very uncommon for the park improvement fund to [1:39:54] assist civic organizations, specifically or initially like Park Pride, who have had millions of [1:40:00] dollars from the Park Improvement Fund to further their mission at advocacy for parks and improving [1:40:05] the entire park ecosystem. So this falls well within line of previous utilization of the Park Improvement [1:40:11] Fund. So I just wanted to make sure that that president wasn't new and wasn't something that was [1:40:15] not contemplated in the past for utilization. And also to just double down on Park said, [1:40:24] their FY27 budget is already kind of thin and maxed out the addition to Park Improvement Fund in [1:40:32] which is an additive source for parks improvement and constructed it in a matter to allow them to do [1:40:38] more than just capital was the impetus of increasing that mill from a half to a full [1:40:46] mill allowing an increasing that annual allocation by almost $20 million annually. And there was a [1:40:54] specific carve out to allow for these types of unforeseen but much needed funding considerations. [1:41:02] Any other questions, comments from colleagues? While I don't love the use of it, [1:41:10] I guess an argument could be made that maybe y'all can learn some best practices of [1:41:14] Park Maintenance and Improvement from this conference. So I will make a motion to approve. [1:41:21] A second for Martin, please open the vote. Thank you. [1:41:26] The vote is open. [1:41:32] Thank you. [1:41:39] The vote is closed. Three days, one day one abstention. The motion is favorable. [1:41:45] All right. Thank you. This takes us to our last refer item. This was the item we all saw earlier. [1:41:51] Today from our special call meeting, this is 26-0-1423 an ordinance by Councilmember Alex Juan [1:42:00] as substitute by financial officer to amend the FY-2027 budget by adding two anticipations [1:42:09] and appropriation bond proceeds in the principal amount not to exceed $1,300 million dollars in zero [1:42:16] since for the series 2026 General Airport revenue bonds to amend the funding for the contracts listed [1:42:23] in Exhibit A and for other purposes. [1:42:28] So need a motion to substitute to amend your motion to reinforce the substitute from one second [1:42:33] from West Marlin, please open that vote. [1:42:38] The vote is open. [1:42:39] So just close five days your names that I'm substituted. [1:42:51] Thank you. And now one to approve. [1:42:54] So if I want to add anything to this legislation or chief night. [1:43:01] Now we got overview this morning, but if you could just tell us a little bit. [1:43:08] Exactly. This is a Chairman Winston members of the committee. This is Courtney Knight, [1:43:15] Chief of Treasury, DET and Investments. This is a carryover from this morning's action [1:43:21] at the special call meeting where we did not have the final numbers in the anticipations and appropriation [1:43:31] paper again very successful sale of over a billion dollars of bonds to fund [1:43:39] capital projects at the airport. I was telling Mr. Robinson on the way in, don't let anybody tell you [1:43:47] that there's not money out there. We had $4 billion of orders for that billion dollars of bonds. [1:43:55] We had one investor who submitted an order for 450 million bonds. [1:44:02] At a single order we had seven investors who had orders over $250 million dollars. [1:44:10] So again, just cheers to the entire financing team. Our underwriters, our financial advisors, [1:44:18] the airport team CFO Bala on a very successful sale and this sort of wraps up the legislation [1:44:25] for that transaction. All right. Well, we really appreciate the hard work of everyone that was involved [1:44:30] in helping make this happen and the CFO Bala your team, everyone at the airport. That was involved [1:44:35] in this and all the financial partners to help bring this together. So with that, I will make a motion [1:44:40] to approve a substituted vote on a second by Martin. Please open that vote. [1:44:47] The vote is open. [1:44:57] But as close five days as you're amazed at him to prove this. [1:45:00] All right, that does conclude our legislative items for today's agenda. Colleagues, we made it through committee week. With that, we are adjourned. Thank you. [1:45:30] Thank you.