1
00:00:06,606 --> 00:00:07,840
Good morning,

2
00:00:07,840 --> 00:00:08,908
everyone. Call to order the

3
00:00:08,908 --> 00:00:09,575
joint meeting of the board of

4
00:00:09,575 --> 00:00:11,575
Directors Citizens, Energy

5
00:00:14,647 --> 00:00:17,483
Group. She did first item on

6
00:00:17,483 --> 00:00:18,217
the agenda. Staff spending. 4

7
00:00:18,217 --> 00:00:18,885
members have identified any on

8
00:00:18,885 --> 00:00:21,187
the agenda which present a

9
00:00:21,187 --> 00:00:24,187
conflict to It's so please

10
00:00:25,910 --> 00:00:27,491
recuse yourself. Our next

11
00:00:28,895 --> 00:00:29,495
order of business. Is approval

12
00:00:29,495 --> 00:00:31,698
of minutes of the joint

13
00:00:31,698 --> 00:00:34,568
meeting of the board of

14
00:00:34,568 --> 00:00:35,302
Directors, Citizens, Energy

15
00:00:35,302 --> 00:00:38,902
cwa Authority that on MAY 27th

16
00:00:40,600 --> 00:00:42,406
2026. These minutes could be

17
00:00:42,876 --> 00:00:46,179
having affordable. So I have a

18
00:00:46,179 --> 00:00:46,880
motion approve it. And I have

19
00:00:46,880 --> 00:00:49,950
a second. All those in favor

20
00:00:49,950 --> 00:00:52,753
signify by saying Aye, aye.

21
00:00:52,753 --> 00:00:54,388
And he opposed same motion

22
00:00:54,388 --> 00:00:55,550
carries next item is the

23
00:00:55,550 --> 00:00:55,722
certification of the topics

24
00:00:55,722 --> 00:00:58,122
discussed at the executive

25
00:00:58,725 --> 00:00:59,693
session. And the board of

26
00:00:59,693 --> 00:01:00,761
Directors of Citizens, Energy

27
00:01:00,761 --> 00:01:02,796
Group cwa 40, that was also

28
00:01:02,796 --> 00:01:04,732
held on MAY. 27 and this year

29
00:01:04,732 --> 00:01:06,800
for the purpose of the

30
00:01:06,800 --> 00:01:07,434
meetings, I will certify that

31
00:01:07,434 --> 00:01:09,803
the subject discussed are

32
00:01:09,803 --> 00:01:12,203
getting sick. This session.

33
00:01:14,700 --> 00:01:14,808
And the board of directors of

34
00:01:14,808 --> 00:01:16,510
Citizen story that held on

35
00:01:16,510 --> 00:01:18,545
MAY. 27 was the items

36
00:01:18,545 --> 00:01:20,848
specified in the public.

37
00:01:20,848 --> 00:01:22,416
Notice additionally, as

38
00:01:22,416 --> 00:01:23,717
reflected in the meeting

39
00:01:23,717 --> 00:01:24,318
minutes supports discuss the

40
00:01:24,318 --> 00:01:24,985
initiation of an

41
00:01:24,985 --> 00:01:26,985
administrative law proceed

42
00:01:31,558 --> 00:01:35,158
way. The next item is the

43
00:01:36,463 --> 00:01:37,664
approval of the fuel cost

44
00:01:37,664 --> 00:01:38,832
Facey 82 and resolution

45
00:01:38,832 --> 00:01:40,434
describing that adjustment can

46
00:01:40,434 --> 00:01:43,370
be found page. 21 and the

47
00:01:43,370 --> 00:01:45,939
board portal. Do I have a

48
00:01:45,939 --> 00:01:48,939
motion to approve that? The

49
00:01:50,344 --> 00:01:51,812
second. All those in favor

50
00:01:51,812 --> 00:01:54,247
signify by saying and he

51
00:01:54,247 --> 00:01:56,647
opposed. Thank you. Motion

52
00:01:58,519 --> 00:01:59,920
carries. Next is the approval

53
00:01:59,920 --> 00:02:02,920
of the gas cost adjustment

54
00:02:03,957 --> 00:02:05,959
one. 71. And that resolution

55
00:02:05,959 --> 00:02:06,593
is on page. 22 of the board

56
00:02:06,593 --> 00:02:10,193
homework or do you have a

57
00:02:11,365 --> 00:02:14,365
motion to approve? All those

58
00:02:15,100 --> 00:02:17,271
in favor signify saying Aye?

59
00:02:17,271 --> 00:02:19,473
Annie oppose. Thank Fashion

60
00:02:19,473 --> 00:02:20,941
carries and we will now move

61
00:02:20,941 --> 00:02:21,608
on to report of the audit and

62
00:02:21,608 --> 00:02:24,800
risk Committee from Doctor

63
00:02:26,179 --> 00:02:28,181
Jeffrey bit. Thank you. MADAM

64
00:02:28,181 --> 00:02:28,848
Chair, a meeting of wrist a

65
00:02:28,848 --> 00:02:31,248
board directors that group

66
00:02:35,589 --> 00:02:38,589
morning. So being Kolr present

67
00:02:38,693 --> 00:02:39,459
the company's financial

68
00:02:39,459 --> 00:02:40,394
statements for the 3rd fiscal

69
00:02:40,394 --> 00:02:41,270
quarter ended. JUNE 30 point

70
00:02:41,270 --> 00:02:43,427
points the most financial

71
00:02:44,765 --> 00:02:47,165
statements. To your board

72
00:02:50,871 --> 00:02:53,271
materials 23. For the quarter

73
00:02:53,874 --> 00:02:54,575
was just over. 54 million,

74
00:02:54,575 --> 00:02:56,975
which got approximately 3 in

75
00:03:01,480 --> 00:03:01,782
the same period year. Largest

76
00:03:01,782 --> 00:03:03,417
component of decrease was from

77
00:03:03,417 --> 00:03:05,417
country's interest and

78
00:03:05,552 --> 00:03:06,253
depreciation. Charges mostly

79
00:03:06,253 --> 00:03:08,653
and wastewater division with

80
00:03:10,358 --> 00:03:11,240
completion of Rock We're no

81
00:03:11,240 --> 00:03:14,240
longer have a lot interest

82
00:03:15,896 --> 00:03:18,896
that. So that's not getting

83
00:03:21,680 --> 00:03:21,735
our fast. Its cost, especially

84
00:03:21,735 --> 00:03:24,735
in water, also continue to

85
00:03:28,276 --> 00:03:30,143
rise. More significant

86
00:03:30,143 --> 00:03:31,279
disclosures in the financial

87
00:03:31,279 --> 00:03:31,979
statements were 3 lot debt

88
00:03:31,979 --> 00:03:34,379
issuances during the quarter

89
00:03:34,549 --> 00:03:36,549
percent. Water. Approximately

90
00:03:40,755 --> 00:03:41,789
212 Million. Well as

91
00:03:41,789 --> 00:03:43,789
additional 173 5 this after

92
00:03:53,340 --> 00:03:55,434
today. Of have. Regulatory

93
00:04:06,247 --> 00:04:09,817
the White floor. There is a

94
00:04:09,817 --> 00:04:12,217
disclosure it kind 11 packed

95
00:04:17,191 --> 00:04:17,959
flooding. Infrastructure,

96
00:04:17,959 --> 00:04:20,959
which is currently being that

97
00:04:21,662 --> 00:04:24,198
we insurance will cover a

98
00:04:24,198 --> 00:04:27,198
large portion of the damage

99
00:04:32,239 --> 00:04:33,207
that is part of closure. Our

100
00:04:33,207 --> 00:04:35,207
independent auditors, Deloitte

101
00:04:35,342 --> 00:04:37,742
Touche. They have completed

102
00:04:38,412 --> 00:04:39,113
the reviews of the 3rd quarter

103
00:04:39,113 --> 00:04:41,113
financial statements expected

104
00:04:42,717 --> 00:04:45,530
report on those statements.

105
00:04:45,530 --> 00:04:45,753
Would remind everyone of the

106
00:04:45,753 --> 00:04:48,422
quarter where you live Let's

107
00:04:48,422 --> 00:04:51,422
go AUGUST. With that said

108
00:04:54,696 --> 00:04:55,396
support of day, there were no

109
00:04:55,396 --> 00:04:56,970
difficulties. Wrecked in the

110
00:04:56,970 --> 00:04:59,970
state management or or other

111
00:05:01,302 --> 00:05:04,305
tissues. I've got a Pfizer. So

112
00:05:04,305 --> 00:05:05,506
had the opportunity get

113
00:05:05,506 --> 00:05:06,174
financial statement. Report

114
00:05:06,174 --> 00:05:06,874
are still a lot of years of

115
00:05:06,874 --> 00:05:09,874
the committee to take action

116
00:05:10,770 --> 00:05:12,770
to recommend approval. 2026

117
00:05:12,814 --> 00:05:14,814
0rd quarter.

118
00:05:19,554 --> 00:05:21,954
Update on the company's 2026

119
00:05:23,190 --> 00:05:25,190
insurance program. Jennifer

120
00:05:35,236 --> 00:05:36,505
Bailey. Insurance coverage we

121
00:05:36,505 --> 00:05:37,271
continue to competitive. We

122
00:05:37,271 --> 00:05:37,905
source our insurance program

123
00:05:37,905 --> 00:05:40,305
with assistance from both

124
00:05:41,776 --> 00:05:42,444
local national brokers.

125
00:05:42,444 --> 00:05:44,844
Overall, our major programs

126
00:05:46,381 --> 00:05:48,450
continue to be. With here's

127
00:05:48,450 --> 00:05:49,840
the terms of coverage limits.

128
00:05:49,840 --> 00:05:51,484
With passions of premium

129
00:05:54,790 --> 00:05:56,724
costs. We are continuing to

130
00:05:56,724 --> 00:05:58,360
see a general station of rates

131
00:05:58,360 --> 00:06:01,360
for pensions coverages. We did

132
00:06:03,232 --> 00:06:04,732
have an overall premium

133
00:06:04,732 --> 00:06:05,367
increase approximately 4.8%

134
00:06:05,367 --> 00:06:07,767
with Texas liability and

135
00:06:09,271 --> 00:06:12,271
autumn. A large part increase.

136
00:06:17,679 --> 00:06:18,413
Aside there. Essentially flat.

137
00:06:18,413 --> 00:06:19,810
We do. It by continuing

138
00:06:19,810 --> 00:06:21,810
challenges impacting Texas

139
00:06:26,789 --> 00:06:27,522
liability on a And focus

140
00:06:27,522 --> 00:06:29,522
Critical information, security

141
00:06:29,691 --> 00:06:31,691
patrols optimize rest.

142
00:06:38,567 --> 00:06:41,567
Finally, we heard a report

143
00:06:44,706 --> 00:06:45,540
from a lot of it. A lot love.

144
00:06:45,540 --> 00:06:46,375
It's got committee, a brief

145
00:06:46,375 --> 00:06:49,375
update current year on plan

146
00:06:51,213 --> 00:06:53,480
which is on track. Reporter,

147
00:06:53,480 --> 00:06:53,615
one completed assurance review

148
00:06:53,615 --> 00:06:56,150
time and accuracy and

149
00:07:00,550 --> 00:07:02,550
completeness eateries. And

150
00:07:02,624 --> 00:07:05,624
also presented proposed at why

151
00:07:09,298 --> 00:07:10,765
Weny 27 on plan. Are a nation.

152
00:07:10,765 --> 00:07:11,433
Including cross reference with

153
00:07:11,433 --> 00:07:13,833
the top 20 risks identified

154
00:07:18,173 --> 00:07:21,173
through er. A summary also

155
00:07:22,644 --> 00:07:25,644
review a list parking lot.

156
00:07:25,647 --> 00:07:26,715
Projects that were not point

157
00:07:26,715 --> 00:07:27,315
points play for which consider

158
00:07:27,315 --> 00:07:30,315
future plans or as time

159
00:07:33,288 --> 00:07:34,523
permits. So having this

160
00:07:34,523 --> 00:07:36,923
customer review, that plan

161
00:07:43,264 --> 00:07:43,966
action approve plans. Thank

162
00:07:43,966 --> 00:07:46,966
you. Are there any questions

163
00:07:51,139 --> 00:07:51,840
for director? Good? We next

164
00:07:51,840 --> 00:07:55,100
and have a motion to approve

165
00:07:55,100 --> 00:07:56,311
the fiscal year. We need a

166
00:07:56,311 --> 00:07:58,481
motion to approve the fiscal

167
00:07:58,481 --> 00:07:59,548
year to 2026. 3rd quarter

168
00:07:59,548 --> 00:08:00,248
financial statements for

169
00:08:00,248 --> 00:08:03,248
Citizens, Energy Group in cwa

170
00:08:06,454 --> 00:08:08,523
Authority. First a second. All

171
00:08:08,523 --> 00:08:10,590
those in favor signify by

172
00:08:10,590 --> 00:08:10,692
saying Aye, aye, any opposed

173
00:08:10,692 --> 00:08:13,920
like sign motion carries.

174
00:08:15,764 --> 00:08:16,965
Thank you. Next item on the

175
00:08:16,965 --> 00:08:17,566
agenda is reporting the

176
00:08:17,566 --> 00:08:19,566
compensation of Finance

177
00:08:19,701 --> 00:08:21,701
Committee director Hicks.

178
00:09:58,467 --> 00:10:00,467
See asked

179
00:10:36,272 --> 00:10:38,272
a straight 8.

180
00:10:44,714 --> 00:10:46,714
What says are

181
00:11:06,269 --> 00:11:08,669
Wait first 3 are off.

182
00:11:50,647 --> 00:11:52,416
Station. As now. It marking

183
00:11:52,416 --> 00:11:53,383
those jobs area. Part the

184
00:11:53,383 --> 00:11:55,783
primary market, which is

185
00:11:59,122 --> 00:11:59,723
nation of Serie insistent

186
00:11:59,723 --> 00:12:01,723
publicize utilities to

187
00:12:03,860 --> 00:12:04,661
citizens And again, the issue

188
00:12:04,661 --> 00:12:08,861
marked out as we look at not

189
00:12:10,367 --> 00:12:11,340
only pays base salary

190
00:12:11,340 --> 00:12:12,269
long-term. The Senate also

191
00:12:12,269 --> 00:12:15,869
value, value over time. U.S.

192
00:12:18,800 --> 00:12:18,708
Medical pto life. The market

193
00:12:18,708 --> 00:12:22,245
now says if you look Page 79

194
00:12:22,245 --> 00:12:25,845
in the world, we show summary

195
00:12:30,921 --> 00:12:31,588
is a this It's on average. It

196
00:12:31,588 --> 00:12:33,988
positions are 6% below the

197
00:12:40,564 --> 00:12:44,164
market for total cash So base

198
00:12:44,401 --> 00:12:45,101
salary and Shorten said

199
00:12:45,101 --> 00:12:48,101
variance from Mark. He is 8%

200
00:12:51,241 --> 00:12:51,875
below the market. And then are

201
00:12:51,875 --> 00:12:54,275
told station, which based

202
00:12:57,280 --> 00:12:58,682
solely on Senate. Incredibly

203
00:12:58,682 --> 00:13:01,682
the party citizens does have

204
00:13:05,122 --> 00:13:05,856
sun is back. And mission

205
00:13:05,856 --> 00:13:08,856
minus. 47% below market be lie

206
00:13:10,260 --> 00:13:11,995
that led to a healthy guy.

207
00:13:11,995 --> 00:13:14,640
When we look at your on total

208
00:13:14,640 --> 00:13:17,664
rewards, I call your one of

209
00:13:17,968 --> 00:13:18,668
the portal and the far-right

210
00:13:18,668 --> 00:13:20,170
shows the comparison Citizens

211
00:13:20,170 --> 00:13:23,770
Home or or some of base.

212
00:13:26,343 --> 00:13:29,179
Incident. To them of area

213
00:13:29,179 --> 00:13:31,579
shows assistance from the 39%

214
00:13:37,521 --> 00:13:38,155
below the market. They face on

215
00:13:38,155 --> 00:13:39,956
market movement for base

216
00:13:39,956 --> 00:13:42,956
you're out 3 a half percent.

217
00:13:44,610 --> 00:13:44,728
If you look on the portal

218
00:13:44,728 --> 00:13:48,328
agent a safe, we have those

219
00:13:51,100 --> 00:13:53,100
pay adjustments. Candidate

220
00:13:53,838 --> 00:13:55,640
position that well as

221
00:13:55,640 --> 00:13:56,207
decision, we're close gap to

222
00:13:56,207 --> 00:13:58,376
the market. For those

223
00:13:58,376 --> 00:14:01,312
positions that are well below.

224
00:14:01,312 --> 00:14:03,712
Take any questions or

225
00:14:08,986 --> 00:14:10,488
discussions or questions.

226
00:14:10,488 --> 00:14:14,880
Their direct or Hicks are was

227
00:14:14,991 --> 00:14:17,991
fun. Hearing Thank you both

228
00:14:23,330 --> 00:14:27,233
for your. So if I can sorry.

229
00:14:27,705 --> 00:14:30,105
That will start classes

230
00:14:34,478 --> 00:14:35,179
management 8. And there were

231
00:14:35,179 --> 00:14:35,913
10. 26 for additional step up

232
00:14:35,913 --> 00:14:39,513
for a new vice PRESIDENT On 3,

233
00:14:47,258 --> 00:14:47,925
5, 27. We continue on to 96.

234
00:14:47,925 --> 00:14:51,525
Short run when you for for

235
00:14:54,632 --> 00:14:57,320
2027. We have the 4 categories

236
00:14:58,769 --> 00:15:01,239
in our church and all time

237
00:15:01,239 --> 00:15:02,739
change customer satisfaction

238
00:15:02,739 --> 00:15:03,441
of financial, integrity and

239
00:15:03,441 --> 00:15:04,508
performance excellence. Come

240
00:15:04,508 --> 00:15:06,908
back up to customer

241
00:15:08,679 --> 00:15:09,513
satisfaction regarding

242
00:15:09,513 --> 00:15:11,913
employee engagement. We look

243
00:15:13,840 --> 00:15:13,784
at black students our race.

244
00:15:13,784 --> 00:15:15,820
Financial integrity. We look

245
00:15:15,820 --> 00:15:18,289
at our going a budget and the

246
00:15:18,289 --> 00:15:20,689
charges budget amount. And

247
00:15:20,824 --> 00:15:23,824
then before citizens lean and

248
00:15:28,766 --> 00:15:30,434
6 Sigma. We have increased

249
00:15:30,434 --> 00:15:32,834
number projects that will

250
00:15:37,308 --> 00:15:39,977
Cnn Mark. We're confident step

251
00:15:39,977 --> 00:15:40,645
and be able do that. And the

252
00:15:40,645 --> 00:15:43,380
objective is, of course, a

253
00:15:43,380 --> 00:15:45,780
voice too. Sets from

254
00:15:46,217 --> 00:15:48,617
processees process eases. It 3

255
00:15:51,822 --> 00:15:52,723
days cost overall. To this

256
00:15:52,723 --> 00:15:55,723
section. We did few changes

257
00:15:58,229 --> 00:16:00,629
this year Essentially. The

258
00:16:05,971 --> 00:16:06,604
adjustments are made to.

259
00:16:06,604 --> 00:16:08,604
Positive experiences. Our

260
00:16:10,474 --> 00:16:12,474
customers, contests surveys.

261
00:16:13,778 --> 00:16:15,513
Surveys additionally each

262
00:16:15,513 --> 00:16:16,514
measure creates direct line

263
00:16:16,514 --> 00:16:17,147
sight for each of employees

264
00:16:17,147 --> 00:16:19,547
and how they individually

265
00:16:22,186 --> 00:16:23,755
impact outcomes. Shortens plan

266
00:16:23,755 --> 00:16:24,588
is very important to our

267
00:16:24,588 --> 00:16:26,491
employees is part of their

268
00:16:26,491 --> 00:16:27,158
compensation from top to

269
00:16:27,158 --> 00:16:29,558
bottom, including are, you

270
00:16:31,462 --> 00:16:32,397
know, ways. Creating a line of

271
00:16:32,397 --> 00:16:35,997
sight for them, makes it much

272
00:16:36,434 --> 00:16:38,834
more meaningful and engaging.

273
00:16:40,838 --> 00:16:41,540
I will be happy to take any We

274
00:16:41,540 --> 00:16:45,140
talked a little bit about how

275
00:16:46,440 --> 00:16:49,440
you said. Fresh polls for

276
00:16:50,140 --> 00:16:50,682
customer satisfaction. I'm

277
00:16:50,682 --> 00:16:53,682
actually going to direct a

278
00:16:53,718 --> 00:16:56,718
Lawson. Going to walk through

279
00:16:58,856 --> 00:16:59,591
that. 3 measurements and we're

280
00:16:59,591 --> 00:17:02,928
going to be you going forward,

281
00:17:02,928 --> 00:17:04,929
our measurements and me

282
00:17:04,929 --> 00:17:06,865
measuring in the past. So we

283
00:17:06,865 --> 00:17:07,499
have store data. Show us

284
00:17:07,499 --> 00:17:09,201
report. And we're setting

285
00:17:09,201 --> 00:17:09,868
those metrics based on that

286
00:17:09,868 --> 00:17:10,568
past performance and locals

287
00:17:10,568 --> 00:17:13,271
who want to, if you will, to

288
00:17:13,271 --> 00:17:15,271
achieve.

289
00:17:18,900 --> 00:17:20,900
Especially recalibrating

290
00:17:21,313 --> 00:17:23,313
those.

291
00:17:31,156 --> 00:17:33,992
Yes, we're actually going to

292
00:17:33,992 --> 00:17:35,360
look at where we are at end of

293
00:17:35,360 --> 00:17:36,940
the fiscal year and adjust.

294
00:17:36,940 --> 00:17:39,664
The stretch is based off where

295
00:17:39,664 --> 00:17:40,398
we actually ended up where

296
00:17:40,398 --> 00:17:43,368
we've been able to be over the

297
00:17:43,368 --> 00:17:45,368
last 3, 4, theirs.

298
00:17:51,610 --> 00:17:53,745
And the other questions. Okay.

299
00:17:53,745 --> 00:17:54,479
Thank you. And my apologies,

300
00:17:54,479 --> 00:17:56,982
Tony, we've done that twice to

301
00:17:56,982 --> 00:17:59,982
you this morning. Please don't

302
00:18:01,553 --> 00:18:03,953
take that. If there's

303
00:18:04,189 --> 00:18:07,789
discussion, we will move on to

304
00:18:10,295 --> 00:18:13,895
That found on Page 97 of the

305
00:18:17,535 --> 00:18:18,236
4th with actual use. It is

306
00:18:18,236 --> 00:18:20,639
starting a page. 74 or have a

307
00:18:20,639 --> 00:18:22,640
motion to approve executive

308
00:18:22,640 --> 00:18:23,708
compensation and the second

309
00:18:23,708 --> 00:18:26,708
second, all those in favor

310
00:18:27,545 --> 00:18:31,145
signify by saying Aye, I'm any

311
00:18:31,616 --> 00:18:32,217
opposing sign. Motion carries.

312
00:18:32,217 --> 00:18:33,840
Next will call for the

313
00:18:33,840 --> 00:18:33,652
approval of the Citizens

314
00:18:33,652 --> 00:18:36,520
Energy Group and cwa

315
00:18:38,890 --> 00:18:40,489
Authority. Its full year 2027

316
00:18:41,860 --> 00:18:43,860
budget and 2026. 2031

317
00:18:44,229 --> 00:18:45,640
forecast. That report can be

318
00:18:45,640 --> 00:18:48,640
found Page 101 of the 4th

319
00:18:48,500 --> 00:18:52,700
quarter. Do I have a motion to

320
00:18:52,871 --> 00:18:54,706
approve? And second, all those

321
00:18:54,706 --> 00:18:57,706
in favor signify by saying

322
00:19:01,180 --> 00:19:02,247
aye, any opposed. Cares. And

323
00:19:02,247 --> 00:19:03,282
next to approval is for the

324
00:19:03,282 --> 00:19:05,282
customer benefit distribution

325
00:19:09,220 --> 00:19:10,155
for 2027. And that resolution.

326
00:19:10,155 --> 00:19:12,625
I can be found Page one. 45

327
00:19:12,625 --> 00:19:16,225
before portal. Do I have a

328
00:19:17,280 --> 00:19:17,729
motion to approve? And the

329
00:19:17,729 --> 00:19:19,965
second second, all those in

330
00:19:19,965 --> 00:19:21,666
favor signify by saying Aye,

331
00:19:21,666 --> 00:19:24,660
I'm any opposed. Motion

332
00:19:27,472 --> 00:19:29,942
carries. And next approval is

333
00:19:29,942 --> 00:19:32,111
for the capital contribution

334
00:19:32,111 --> 00:19:34,511
from citizens, gases, citizens

335
00:19:35,981 --> 00:19:37,490
resorts, and that resolution

336
00:19:37,490 --> 00:19:40,219
can be found on Page one. 46

337
00:19:40,219 --> 00:19:43,689
of the portal. Do I have a

338
00:19:43,689 --> 00:19:45,190
motion to approve? So and

339
00:19:45,190 --> 00:19:46,992
second, all those in favor

340
00:19:46,992 --> 00:19:49,992
signify by saying Aye, Aye.

341
00:19:52,665 --> 00:19:54,600
And if post a motion picture.

342
00:19:54,600 --> 00:19:55,634
Now we will move on to a

343
00:19:55,634 --> 00:19:57,503
report from the senior vice

344
00:19:57,503 --> 00:19:58,204
PRESIDENT Chief Financial

345
00:19:58,204 --> 00:20:00,604
officer's project. Thank you

346
00:20:01,674 --> 00:20:04,176
everyone. 3 items of note, my

347
00:20:04,176 --> 00:20:05,811
report, Hughes, Corning,

348
00:20:05,811 --> 00:20:06,512
first, update our financial

349
00:20:06,512 --> 00:20:09,512
protection for balance of the

350
00:20:10,816 --> 00:20:14,860
year. A second is to provide

351
00:20:14,860 --> 00:20:14,687
context resolution to rate

352
00:20:14,687 --> 00:20:16,687
stabilization fund with

353
00:20:18,357 --> 00:20:19,925
citizen water. And then

354
00:20:19,925 --> 00:20:20,493
finally, it's for years. But

355
00:20:20,493 --> 00:20:22,893
we'll talk about the

356
00:20:26,199 --> 00:20:28,599
disposition of funds. Report.

357
00:20:30,360 --> 00:20:31,570
So turn page 150 our

358
00:20:31,570 --> 00:20:32,205
financial. This reflects 9

359
00:20:32,205 --> 00:20:34,205
months. Actuals 3 months

360
00:20:34,640 --> 00:20:37,640
forecast. I know we've now

361
00:20:38,244 --> 00:20:39,144
completed JULY, but is time

362
00:20:39,144 --> 00:20:42,248
when this was for tax rules, 3

363
00:20:42,248 --> 00:20:45,384
months, we're as you can see

364
00:20:45,384 --> 00:20:46,485
in the slide in the materials.

365
00:20:46,485 --> 00:20:49,485
We continue to trend very

366
00:20:50,489 --> 00:20:53,489
favorably to our budget. A $15

367
00:20:54,259 --> 00:20:55,461
if ball on that income even

368
00:20:55,461 --> 00:20:56,162
off and the drivers are very

369
00:20:56,162 --> 00:20:57,290
consistent with what we have

370
00:20:57,290 --> 00:20:59,290
discussed prior board

371
00:21:00,566 --> 00:21:01,967
meetings. And those are gas.

372
00:21:01,967 --> 00:21:04,103
Martin. So retail and will

373
00:21:04,103 --> 00:21:06,405
somewhere budget. And then

374
00:21:06,405 --> 00:21:09,174
secondly, within our water in

375
00:21:09,174 --> 00:21:11,143
Westfield Water we received

376
00:21:11,143 --> 00:21:13,543
over 9 million dollars in

377
00:21:15,651 --> 00:21:16,415
impossibly itself this. There

378
00:21:16,415 --> 00:21:17,116
are those of us and minuses

379
00:21:17,116 --> 00:21:17,783
with which you can see here.

380
00:21:17,783 --> 00:21:18,984
But largely speaking, those

381
00:21:18,984 --> 00:21:19,685
are the key drivers in our

382
00:21:19,685 --> 00:21:22,685
projection for the balance of

383
00:21:26,258 --> 00:21:28,761
the year. JULY was actually

384
00:21:28,761 --> 00:21:31,161
Yes, actually updated the

385
00:21:32,197 --> 00:21:32,899
chill of project There no

386
00:21:32,899 --> 00:21:35,299
increased 2.18 so we've added

387
00:21:35,634 --> 00:21:38,340
an additional Again, drivers

388
00:21:42,408 --> 00:21:44,310
one today. Craig. Real quick

389
00:21:44,310 --> 00:21:47,310
on Pfs settlement. That's not

390
00:21:48,314 --> 00:21:49,982
the end of the And there are

391
00:21:49,982 --> 00:21:50,683
additional 3, $9, that is

392
00:21:50,683 --> 00:21:53,752
still due to come into time,

393
00:21:53,752 --> 00:21:55,555
which is uncertain. We have

394
00:21:55,555 --> 00:21:56,388
not. But it didn't that for

395
00:21:56,388 --> 00:21:59,388
2027. It is possible we could

396
00:22:05,931 --> 00:22:06,866
see some of The second related

397
00:22:06,866 --> 00:22:08,601
to resolution requesting

398
00:22:08,601 --> 00:22:09,169
approval transfer funds

399
00:22:09,169 --> 00:22:11,103
Citizens Waters rate

400
00:22:11,103 --> 00:22:13,503
stabilization fund. To their

401
00:22:16,609 --> 00:22:18,210
cash. So I'm just provide a

402
00:22:18,210 --> 00:22:19,812
little bit of context on this.

403
00:22:19,812 --> 00:22:23,412
If you can turn page 155, your

404
00:22:24,951 --> 00:22:25,585
materials. As part of the

405
00:22:25,585 --> 00:22:27,985
acquisition of the water

406
00:22:29,422 --> 00:22:32,422
utility was city back in 2011.

407
00:22:34,394 --> 00:22:35,962
Can be associated. We created

408
00:22:35,962 --> 00:22:38,362
the stabilization 5 under the

409
00:22:39,650 --> 00:22:41,835
master of Dasher. And at that

410
00:22:41,835 --> 00:22:43,903
time it was funded with 6.9

411
00:22:43,903 --> 00:22:44,537
million dollars and the

412
00:22:44,537 --> 00:22:47,307
purpose of this fund must

413
00:22:47,307 --> 00:22:48,708
provide additional coverage.

414
00:22:48,708 --> 00:22:51,110
Alright, let's some excess

415
00:22:51,110 --> 00:22:52,178
capacity under debt service

416
00:22:52,178 --> 00:22:55,778
coverage. So if you look at

417
00:22:56,149 --> 00:22:57,283
the table on the lower left.

418
00:22:57,283 --> 00:22:59,319
What we did, we adjusted what

419
00:22:59,319 --> 00:23:01,870
we call that bill for debt

420
00:23:01,870 --> 00:23:04,870
service. We've just of the

421
00:23:05,910 --> 00:23:05,725
coverage next year. And then

422
00:23:05,725 --> 00:23:07,894
that would be a bill full

423
00:23:07,894 --> 00:23:10,630
force in the future to of

424
00:23:10,630 --> 00:23:10,630
funds and use it scores that

425
00:23:10,630 --> 00:23:13,300
service should be no

426
00:23:13,132 --> 00:23:13,833
shortfall. Our coverage. And

427
00:23:13,833 --> 00:23:17,637
you can see over time we have

428
00:23:17,637 --> 00:23:21,274
not had the draw on that. So

429
00:23:21,274 --> 00:23:21,975
was changed since the 2011,

430
00:23:21,975 --> 00:23:24,975
issuance a couple of things.

431
00:23:25,378 --> 00:23:27,314
One. We have a doubt some of

432
00:23:27,314 --> 00:23:29,714
the death normal amortization.

433
00:23:30,116 --> 00:23:30,784
And then the remainder of the

434
00:23:30,784 --> 00:23:33,453
debt. 11 that has now been

435
00:23:33,453 --> 00:23:35,853
fully refunded. And the

436
00:23:36,456 --> 00:23:37,524
rebound today either has a

437
00:23:37,524 --> 00:23:38,491
surety bond. Where has its own

438
00:23:38,491 --> 00:23:40,126
reserve attached to it. So

439
00:23:40,126 --> 00:23:42,610
there really is no longer in

440
00:23:42,610 --> 00:23:45,610
need for this 6.9 billion we

441
00:23:46,566 --> 00:23:47,267
stay Unfortunately we're

442
00:23:47,267 --> 00:23:48,635
always looking at ways we can

443
00:23:48,635 --> 00:23:51,350
improve liquidity. When you

444
00:23:52,539 --> 00:23:55,539
look at our balance sheet,

445
00:23:55,575 --> 00:23:56,209
doesn't represent increase or

446
00:23:56,209 --> 00:23:59,209
cash or with we've always

447
00:23:59,245 --> 00:23:59,913
recorded as the city were just

448
00:23:59,913 --> 00:24:02,313
moving the dollars between

449
00:24:06,190 --> 00:24:07,254
great civilization. 5. So with

450
00:24:07,254 --> 00:24:07,921
that, we will be requesting

451
00:24:07,921 --> 00:24:11,521
the board to approve us to

452
00:24:11,858 --> 00:24:12,659
release the funds and put that

453
00:24:12,659 --> 00:24:15,161
in that removing him from this

454
00:24:15,161 --> 00:24:18,761
point to our cash or kill.

455
00:24:20,134 --> 00:24:22,236
There for any questions. Makes

456
00:24:22,236 --> 00:24:25,205
sense to me. Just curious. The

457
00:24:25,205 --> 00:24:28,205
ready, a similar. Find out

458
00:24:28,975 --> 00:24:31,344
what the wastewater side. So

459
00:24:31,344 --> 00:24:33,800
under the indenture the

460
00:24:33,800 --> 00:24:35,181
ability to have every

461
00:24:35,181 --> 00:24:36,160
civilization although it

462
00:24:36,160 --> 00:24:36,684
wasn't required to have So we

463
00:24:36,684 --> 00:24:39,684
we never established at the

464
00:24:43,900 --> 00:24:45,893
time. And then finally, Craig,

465
00:24:45,893 --> 00:24:47,127
you have just question. So

466
00:24:47,127 --> 00:24:49,330
water we seen going forward

467
00:24:49,330 --> 00:24:52,930
for the foreseeable year as it

468
00:24:53,800 --> 00:24:54,435
relates to interest rates it's

469
00:24:54,435 --> 00:24:56,835
very interesting. Ends on

470
00:24:59,606 --> 00:25:00,307
which be you know, I think

471
00:25:00,307 --> 00:25:02,276
spreads. We generally expect

472
00:25:02,276 --> 00:25:05,276
continue to be in that.

473
00:25:08,182 --> 00:25:09,820
Spreads certain deals in upper

474
00:25:09,820 --> 00:25:10,551
3 to 4% to point rate. Still

475
00:25:10,551 --> 00:25:13,287
5, maybe a little bit north of

476
00:25:13,287 --> 00:25:14,321
5% with still some

477
00:25:14,321 --> 00:25:16,321
opportunities to potentially

478
00:25:17,891 --> 00:25:19,193
do reading teens. So I would

479
00:25:19,193 --> 00:25:21,695
say refunding cwa is really

480
00:25:21,695 --> 00:25:23,130
where we have opportunity. We

481
00:25:23,130 --> 00:25:26,130
are coming up quality in

482
00:25:28,369 --> 00:25:29,236
OCTOBER. In theory, as you

483
00:25:29,236 --> 00:25:31,839
move past a cold, start to

484
00:25:31,839 --> 00:25:34,608
some of the value funding. Is

485
00:25:34,608 --> 00:25:36,610
not where market is today.

486
00:25:36,610 --> 00:25:37,277
Margaret's can still move in

487
00:25:37,277 --> 00:25:39,546
our favor and week to week

488
00:25:39,546 --> 00:25:40,180
until after the holidays to

489
00:25:40,180 --> 00:25:41,682
refunds lead. That's what

490
00:25:41,682 --> 00:25:44,840
we're about know that there is

491
00:25:44,840 --> 00:25:45,252
some opportunity, although the

492
00:25:45,252 --> 00:25:47,652
percent savings are pretty

493
00:25:52,826 --> 00:25:55,826
much. Okay. Is the disposition

494
00:25:58,320 --> 00:25:58,933
of funds report? Several of

495
00:25:58,933 --> 00:25:59,800
you. You will recognize this

496
00:25:59,800 --> 00:26:02,202
report from years past is very

497
00:26:02,202 --> 00:26:04,872
much aligns with our. Budget

498
00:26:04,872 --> 00:26:07,374
for were members. Its report

499
00:26:07,374 --> 00:26:09,743
is required by state statute.

500
00:26:09,743 --> 00:26:12,143
It basically just outlined

501
00:26:12,279 --> 00:26:12,946
going to this first winds

502
00:26:12,946 --> 00:26:15,946
throughout the year for the

503
00:26:16,851 --> 00:26:18,619
different categories. We are

504
00:26:18,619 --> 00:26:19,286
part once the board approves

505
00:26:19,286 --> 00:26:21,955
this report. He filed with

506
00:26:21,955 --> 00:26:25,555
controller at the We do not

507
00:26:25,860 --> 00:26:26,560
have any obligation. Words

508
00:26:26,560 --> 00:26:27,928
throughout the year to update

509
00:26:27,928 --> 00:26:30,928
this for Actuals just a

510
00:26:33,233 --> 00:26:35,633
one-time submission. So pass

511
00:26:39,540 --> 00:26:41,940
for questions. That concludes

512
00:26:43,811 --> 00:26:44,812
my report. I thank And then if

513
00:26:44,812 --> 00:26:46,247
there's no other discussion or

514
00:26:46,247 --> 00:26:49,247
questions, let's go ahead and

515
00:26:50,117 --> 00:26:53,717
move on to the approvals. And

516
00:26:54,488 --> 00:26:55,256
so we have a resolution. For

517
00:26:55,256 --> 00:26:58,256
the transfer of amounts from

518
00:26:58,359 --> 00:26:59,493
citizens from rate

519
00:26:59,493 --> 00:27:01,196
stabilization fund to ready

520
00:27:01,196 --> 00:27:03,297
account, which can be found

521
00:27:03,297 --> 00:27:05,199
Page 4.56 Of the portal. And I

522
00:27:05,199 --> 00:27:08,799
have a motion to approve. So

523
00:27:09,303 --> 00:27:09,970
and I have a second. All those

524
00:27:09,970 --> 00:27:12,970
in favor signify by saying

525
00:27:16,845 --> 00:27:17,945
Aye. And motion carries. The

526
00:27:17,945 --> 00:27:19,647
memo for the disposition funds

527
00:27:19,647 --> 00:27:21,482
can be found on Page one. 58

528
00:27:21,482 --> 00:27:25,820
and the board portal and a

529
00:27:26,987 --> 00:27:29,570
motion to approve. All those

530
00:27:29,570 --> 00:27:31,192
in favor signify by saying

531
00:27:31,192 --> 00:27:34,192
Aye. Annie, a post. Motion

532
00:27:35,697 --> 00:27:36,997
carries. Next. We'll hear from

533
00:27:36,997 --> 00:27:39,397
our PRESIDENT And chief

534
00:27:41,102 --> 00:27:42,370
Executive Officer MR. Jeffrey,

535
00:27:42,370 --> 00:27:43,204
thank you. MADAM Chair, you'll

536
00:27:43,204 --> 00:27:45,707
find my report on page one. 59

537
00:27:45,707 --> 00:27:46,374
of the board portal this

538
00:27:46,374 --> 00:27:49,374
highlight a couple of items

539
00:27:50,912 --> 00:27:51,846
of. What is the 17 million

540
00:27:51,846 --> 00:27:54,246
dollar prepay savings for

541
00:27:54,616 --> 00:27:57,160
natural gas customers? We've

542
00:27:58,620 --> 00:27:59,321
been able achieve that. Those

543
00:27:59,321 --> 00:28:01,589
those savings and appreciate

544
00:28:01,589 --> 00:28:02,557
our casting for doing so. And

545
00:28:02,557 --> 00:28:03,158
then first thing customers

546
00:28:03,158 --> 00:28:05,158
greater than 10 million

547
00:28:07,128 --> 00:28:08,697
dollars per year. With respect

548
00:28:08,697 --> 00:28:09,364
to the renegotiation. A

549
00:28:09,364 --> 00:28:11,466
contract for that for that

550
00:28:11,466 --> 00:28:12,200
business. And so those

551
00:28:12,200 --> 00:28:14,135
customers will ultimately see

552
00:28:14,135 --> 00:28:16,371
some some benefit savings as

553
00:28:16,371 --> 00:28:19,207
well. Given the recent rains

554
00:28:19,207 --> 00:28:22,207
that taking place. Asked that

555
00:28:23,144 --> 00:28:24,713
members of our staff provide

556
00:28:24,713 --> 00:28:25,480
you with a bit of a real-time

557
00:28:25,480 --> 00:28:27,880
update on how organization

558
00:28:29,250 --> 00:28:31,650
perform. So that Vice

559
00:28:32,921 --> 00:28:33,588
PRESIDENT Water operations j p

560
00:28:33,588 --> 00:28:36,588
will will provide you with

561
00:28:47,101 --> 00:28:47,802
some some information. Closely

562
00:28:47,802 --> 00:28:51,706
with one that you do. You The

563
00:28:51,706 --> 00:28:53,541
city's slow response plan.

564
00:28:53,541 --> 00:28:54,175
Closing, let gaze operates

565
00:28:54,175 --> 00:28:56,575
storm stations and people

566
00:29:03,485 --> 00:29:06,321
banned. In the are. Water

567
00:29:06,321 --> 00:29:08,321
distribution routes responded

568
00:29:15,330 --> 00:29:15,963
Crystal Lake River Road. To to

569
00:29:15,963 --> 00:29:16,531
protect public safety and

570
00:29:16,531 --> 00:29:18,531
minimize damage. Most

571
00:29:22,170 --> 00:29:22,871
possible. There fewer water

572
00:29:22,871 --> 00:29:25,807
main that have been severely

573
00:29:25,807 --> 00:29:28,807
damaged or washed We need

574
00:29:35,830 --> 00:29:37,483
replace the floodwaters. C.

575
00:29:40,622 --> 00:29:43,622
Whole system for 40 for by

576
00:29:44,625 --> 00:29:45,227
overflow during that time.

577
00:29:45,227 --> 00:29:47,227
Surpassed or 10 billion

578
00:29:54,369 --> 00:29:55,700
gallons. Worked this event and

579
00:29:55,700 --> 00:29:57,470
fully operational during play

580
00:29:58,907 --> 00:30:01,307
mental issues. True. Billion

581
00:30:06,849 --> 00:30:09,849
gallons closes raw so well.

582
00:30:16,792 --> 00:30:19,792
Plants. So expect that water

583
00:30:19,828 --> 00:30:22,228
treatment located in Kabul.

584
00:30:27,268 --> 00:30:28,370
Some still there. Here college

585
00:30:28,370 --> 00:30:30,437
degrees surpassing the team

586
00:30:32,808 --> 00:30:33,508
corrected. Our service was

587
00:30:33,508 --> 00:30:36,508
planned stay off by Saturday

588
00:30:39,715 --> 00:30:40,415
morning. Critical

589
00:30:40,415 --> 00:30:41,500
infrastructure of interviews

590
00:30:41,500 --> 00:30:43,450
are passed off 30 million

591
00:30:46,880 --> 00:30:47,123
gallons per day. For our

592
00:30:47,123 --> 00:30:50,123
portion or a service nor

593
00:30:50,425 --> 00:30:52,795
fishers. And guys, is.

594
00:30:52,795 --> 00:30:53,462
Equipment were significantly

595
00:30:53,462 --> 00:30:57,620
damaged. It did not find it

596
00:30:59,701 --> 00:31:03,301
was. It would be estimated a

597
00:31:07,776 --> 00:31:10,176
few weeks to Hamas.

598
00:31:11,881 --> 00:31:14,281
Transmission system just we're

599
00:31:17,186 --> 00:31:17,820
using them was. It's just so

600
00:31:17,820 --> 00:31:18,487
the great example of the

601
00:31:18,487 --> 00:31:21,487
flexibility for city of our

602
00:31:23,859 --> 00:31:26,259
system. The experiencing low

603
00:31:28,164 --> 00:31:30,980
pressure and fissures area.

604
00:31:30,980 --> 00:31:30,798
For a few hours Saturday

605
00:31:30,798 --> 00:31:33,198
morning covering Astro hires

606
00:31:37,339 --> 00:31:38,740
is fragile that not. Because

607
00:31:38,740 --> 00:31:41,140
issues issues to participate

608
00:31:46,381 --> 00:31:48,781
in press operations. Forced

609
00:31:49,184 --> 00:31:52,784
water safe drink and we did

610
00:31:59,328 --> 00:31:59,928
ask customers a shovel. Fire

611
00:31:59,928 --> 00:32:01,830
rescue, assistant staff

612
00:32:01,830 --> 00:32:02,531
existing the waiver wire, the

613
00:32:02,531 --> 00:32:05,531
the and the intake structure

614
00:32:09,738 --> 00:32:10,472
that was flooded. A lot

615
00:32:10,472 --> 00:32:11,774
fertile equipment to be re its

616
00:32:11,774 --> 00:32:14,710
restart as results his plan

617
00:32:14,710 --> 00:32:16,710
return Significantly, Syria

618
00:32:25,554 --> 00:32:26,456
expect. Damage whether water

619
00:32:26,456 --> 00:32:29,456
utility Grecian do well fuel

620
00:32:31,627 --> 00:32:32,628
located adjacent partner. It's

621
00:32:32,628 --> 00:32:34,628
3 resulting in approximately

622
00:32:36,310 --> 00:32:38,431
3 million last. Actually, this

623
00:32:41,871 --> 00:32:44,871
water. Customer and we do.

624
00:32:48,911 --> 00:32:51,781
It's great because just pay

625
00:32:51,781 --> 00:32:53,480
issues because they're next 3

626
00:32:53,480 --> 00:32:55,448
repair. Well, the summer,

627
00:33:01,157 --> 00:33:03,157
potentially summer. Has

628
00:33:03,793 --> 00:33:04,494
already formed to damage and

629
00:33:04,494 --> 00:33:05,610
determine faster relief under

630
00:33:05,610 --> 00:33:05,694
insurance dollars are

631
00:33:05,694 --> 00:33:08,940
available to pay related

632
00:33:12,635 --> 00:33:13,269
damages. Program grew to

633
00:33:13,269 --> 00:33:15,269
critical infrastructure,

634
00:33:15,271 --> 00:33:17,271
including House.

635
00:33:23,346 --> 00:33:26,346
Team members made work around

636
00:33:27,160 --> 00:33:29,160
clock.

637
00:33:58,748 --> 00:34:02,348
Start gas side. So what are?

638
00:34:02,786 --> 00:34:03,386
See years for years. Those

639
00:34:03,386 --> 00:34:05,786
areas were isolated or

640
00:34:23,773 --> 00:34:26,242
planning. Many of us. We had

641
00:34:26,242 --> 00:34:27,109
about 400 feet pipe that was

642
00:34:27,109 --> 00:34:29,509
also Steel, longest Series

643
00:34:37,353 --> 00:34:39,753
place. Assessing damage. What

644
00:34:44,494 --> 00:34:47,363
area, what it is for sure. As

645
00:34:47,363 --> 00:34:49,363
mentioned, there. People

646
00:35:06,883 --> 00:35:09,883
responded. And even work. Work

647
00:35:10,353 --> 00:35:13,953
on as we normally do. Service.

648
00:35:16,226 --> 00:35:18,962
For again from the board just

649
00:35:18,962 --> 00:35:20,697
want to make sure that we

650
00:35:20,697 --> 00:35:23,901
thank both both your team's. I

651
00:35:23,901 --> 00:35:24,501
know that everyone at citizens

652
00:35:24,501 --> 00:35:26,370
there was a heightened

653
00:35:26,370 --> 00:35:28,770
awareness, obviously, but it

654
00:35:29,673 --> 00:35:32,730
was a devastating situation

655
00:35:34,344 --> 00:35:35,779
for we were national for for

656
00:35:35,779 --> 00:35:39,379
days. So I certainly saw on

657
00:35:39,849 --> 00:35:41,180
social media. You know, the

658
00:35:41,180 --> 00:35:42,987
community volunteer efforts

659
00:35:42,987 --> 00:35:43,653
that were going on with our

660
00:35:43,653 --> 00:35:44,721
own employees. So again, I

661
00:35:44,721 --> 00:35:46,490
want to thank you all for for

662
00:35:46,490 --> 00:35:49,490
tremendous for that. And you

663
00:35:54,331 --> 00:35:56,731
did during that period.

664
00:36:11,248 --> 00:36:13,648
Graduation time. Results are.

665
00:36:16,486 --> 00:36:18,122
Mark a ball. And piece

666
00:36:18,122 --> 00:36:18,822
chocolate have your commitment

667
00:36:18,822 --> 00:36:21,222
special development. So just

668
00:36:29,660 --> 00:36:32,660
want celebrate that. Case and

669
00:36:33,704 --> 00:36:34,404
director, he would know saw

670
00:36:34,404 --> 00:36:35,720
sounded great to me. But how

671
00:36:35,720 --> 00:36:37,472
would that compare today's

672
00:36:39,977 --> 00:36:40,644
environment? So? It's all

673
00:36:40,644 --> 00:36:41,378
industry specific things. I

674
00:36:41,378 --> 00:36:44,978
tell you what benchmark is for

675
00:36:45,515 --> 00:36:47,515
health care, but

676
00:36:55,892 --> 00:36:58,892
so, the actual utility but

677
00:37:04,268 --> 00:37:07,237
this Sense. And so we went

678
00:37:07,237 --> 00:37:08,138
through a stretch. There

679
00:37:08,138 --> 00:37:08,772
definitely employees market.

680
00:37:08,772 --> 00:37:10,908
We start to see a lot of

681
00:37:10,908 --> 00:37:14,508
thing. I think we see a

682
00:37:15,450 --> 00:37:17,450
stabilization.

683
00:37:23,200 --> 00:37:25,200
Employees. Additionally, the

684
00:37:27,658 --> 00:37:30,658
stability and work. A utility.

685
00:37:35,999 --> 00:37:38,399
We should mention leadership

686
00:37:41,239 --> 00:37:41,972
development. If you need to

687
00:37:41,972 --> 00:37:45,572
patients this it was a unified

688
00:37:47,344 --> 00:37:50,344
way. Still. Wage boys began

689
00:37:52,549 --> 00:37:54,949
after 2015. MARCH to 3 years

690
00:37:55,185 --> 00:37:58,185
to get to point. But

691
00:38:05,496 --> 00:38:07,896
additions can go somewhere

692
00:38:08,265 --> 00:38:10,265
else.

693
00:38:17,941 --> 00:38:20,377
And to to be a day when it

694
00:38:20,377 --> 00:38:22,377
definitely.

695
00:38:33,590 --> 00:38:35,990
A lot of us. 25

696
00:38:40,698 --> 00:38:42,400
Yeah. Well, thank you again

697
00:38:42,400 --> 00:38:43,801
for And again, I think it

698
00:38:43,801 --> 00:38:44,502
speaks also to the culture of

699
00:38:44,502 --> 00:38:47,502
the organization and and the

700
00:38:48,706 --> 00:38:49,273
mission. And, you know, the to

701
00:38:49,273 --> 00:38:51,273
regulations in ending

702
00:38:51,442 --> 00:38:53,442
leadership.

703
00:38:57,382 --> 00:38:58,490
Well, that's jurors for isn't

704
00:38:58,490 --> 00:39:01,649
it level of trust you don't

705
00:39:02,387 --> 00:39:04,787
always see him. So.

706
00:39:18,469 --> 00:39:20,204
And the other questions for

707
00:39:20,204 --> 00:39:21,739
All right, hearing none. We

708
00:39:21,739 --> 00:39:24,809
will move on to as strategic

709
00:39:24,809 --> 00:39:26,809
planning updates sitting.

710
00:39:29,480 --> 00:39:31,480
Morning.

711
00:39:40,958 --> 00:39:41,593
We you for these. Patients of

712
00:39:41,593 --> 00:39:44,593
a select group of engaged

713
00:39:49,167 --> 00:39:49,767
employees. To recommend

714
00:39:49,767 --> 00:39:52,167
actions to implement a

715
00:39:55,940 --> 00:39:57,308
strategic. Actions that they

716
00:39:57,308 --> 00:39:57,976
have recommended this year in

717
00:39:57,976 --> 00:40:00,376
which officers have adopted

718
00:40:02,315 --> 00:40:02,980
for the 2027 strategic plan.

719
00:40:02,980 --> 00:40:04,615
Update. Representative, on

720
00:40:04,615 --> 00:40:06,615
Page 27.

721
00:40:11,889 --> 00:40:14,289
Suggestions that we selected

722
00:40:15,293 --> 00:40:17,293
mission reach it.

723
00:40:24,535 --> 00:40:25,270
Satisfaction. We expand

724
00:40:25,270 --> 00:40:27,670
customers understanding of our

725
00:40:27,940 --> 00:40:28,540
company career opportunities,

726
00:40:28,540 --> 00:40:30,540
a strengthening focused

727
00:40:33,177 --> 00:40:34,450
outreach. With this

728
00:40:34,450 --> 00:40:36,445
initiative. We propose to

729
00:40:38,983 --> 00:40:39,651
standard educational material.

730
00:40:39,651 --> 00:40:42,651
And sire next generation of

731
00:40:43,688 --> 00:40:45,688
customers.

732
00:40:58,170 --> 00:40:58,837
We offer and tougher. Is

733
00:40:58,837 --> 00:41:01,837
coming a structure and the

734
00:41:06,412 --> 00:41:09,412
services. We will implement a

735
00:41:13,285 --> 00:41:15,285
grow.

736
00:41:22,694 --> 00:41:23,428
Stage is required skills at

737
00:41:23,428 --> 00:41:24,620
each stage and online learning

738
00:41:24,620 --> 00:41:26,620
experiences for priority

739
00:41:30,200 --> 00:41:30,736
rules. Understand development

740
00:41:30,736 --> 00:41:32,838
options and career progression

741
00:41:32,838 --> 00:41:34,838
opportunities.

742
00:41:41,847 --> 00:41:43,847
Retention.

743
00:41:49,855 --> 00:41:52,255
Impact statement to 5. Is

744
00:41:56,929 --> 00:41:59,297
solely Initiative will us to

745
00:41:59,297 --> 00:42:01,697
provide a more holistic.

746
00:42:07,839 --> 00:42:08,540
Also proactively control. The

747
00:42:08,540 --> 00:42:11,540
narrative around the value we

748
00:42:15,247 --> 00:42:15,914
provide. We expect this to

749
00:42:15,914 --> 00:42:18,314
risks associated with this

750
00:42:20,285 --> 00:42:20,919
information. We're gas

751
00:42:20,919 --> 00:42:22,919
established 1800 year on

752
00:42:23,880 --> 00:42:25,488
citizens rule as it.

753
00:42:37,102 --> 00:42:39,102
Occasions from this

754
00:42:42,174 --> 00:42:42,841
initiative. They are 82. It's

755
00:42:42,841 --> 00:42:45,841
ability and adoption of the

756
00:42:48,747 --> 00:42:49,415
eye also cost or innovative

757
00:42:49,415 --> 00:42:50,480
approach to complete

758
00:42:50,480 --> 00:42:52,480
traditionally prioritize

759
00:42:56,822 --> 00:42:58,524
tasks. Use case which we it. I

760
00:42:58,524 --> 00:43:00,524
you're probably familiar.

761
00:43:07,990 --> 00:43:07,800
Alleged transfer. If 60

762
00:43:07,800 --> 00:43:08,401
standard operating procedures

763
00:43:08,401 --> 00:43:10,801
in our customer billing

764
00:43:15,474 --> 00:43:17,874
services. I to overcome

765
00:43:19,144 --> 00:43:20,580
competing priorities work.

766
00:43:20,580 --> 00:43:21,213
Includes my presentation and

767
00:43:21,213 --> 00:43:24,213
my fellow officers and I

768
00:43:26,686 --> 00:43:28,686
would.

769
00:43:34,660 --> 00:43:36,462
We certainly look forward to

770
00:43:36,462 --> 00:43:37,630
more information on how that

771
00:43:37,630 --> 00:43:40,300
pilot program well. Stay

772
00:43:45,805 --> 00:43:47,600
tuned. So at the next item on

773
00:43:47,600 --> 00:43:48,908
the agenda is to hear comments

774
00:43:48,908 --> 00:43:50,676
from one of our community

775
00:43:50,676 --> 00:43:53,760
stakeholders. So it's my

776
00:43:53,779 --> 00:43:56,779
pleasure to welcome Lisa Leff

777
00:43:57,490 --> 00:43:57,616
and as if she's executive

778
00:43:57,616 --> 00:43:58,251
director of the West

779
00:43:58,251 --> 00:44:00,251
Indianapolis Development

780
00:44:00,920 --> 00:44:02,121
Corporation, it is for many

781
00:44:02,121 --> 00:44:05,721
years. So we'd like to welcome

782
00:44:30,516 --> 00:44:34,116
you to our army for sure.

783
00:45:00,112 --> 00:45:03,712
Raid. We we its a. Saying

784
00:45:08,210 --> 00:45:11,210
interesting. We had a waiting

785
00:45:23,302 --> 00:45:27,502
to unity cnn. All for us is

786
00:45:42,550 --> 00:45:45,655
are. For? We have. Is heirs?

787
00:46:08,314 --> 00:46:11,914
Is Amy's. We are face. Office

788
00:46:19,192 --> 00:46:23,392
it. It's so we rely In those.

789
00:46:50,724 --> 00:46:54,324
Very owns she saying. Mask a

790
00:46:57,960 --> 00:47:01,296
issue was sold us He he son.

791
00:47:03,536 --> 00:47:06,536
And that's homes. Airbnb is

792
00:47:12,245 --> 00:47:15,845
especially in the inside g So

793
00:47:29,763 --> 00:47:34,563
our goal I We area air. Is a

794
00:47:51,618 --> 00:47:55,818
and for us. He We also case

795
00:48:07,901 --> 00:48:09,769
is. Hearing. And part a So,

796
00:48:09,769 --> 00:48:12,169
example, single person making

797
00:48:14,141 --> 00:48:17,141
60,000 this is eye. So those

798
00:48:20,814 --> 00:48:25,140
that use for or our goal nice

799
00:48:34,594 --> 00:48:38,194
for sale but certain. We are

800
00:48:45,840 --> 00:48:48,840
in the process. Italy this

801
00:48:51,545 --> 00:48:54,545
senior. See also us. Certainly

802
00:49:01,888 --> 00:49:06,688
is. A it's a side or isil. And

803
00:49:11,980 --> 00:49:15,298
was of perjury we'll It is it

804
00:49:18,906 --> 00:49:22,506
is So well, for missing. You

805
00:49:33,921 --> 00:49:37,521
watch at all this funny. Us

806
00:49:49,871 --> 00:49:53,471
sale force. The in So all

807
00:49:57,144 --> 00:50:00,381
racist us are are? Seemed. I

808
00:50:00,381 --> 00:50:03,951
possibly a problem that we saw

809
00:50:03,951 --> 00:50:06,351
cells collectively. Well, Rob,

810
00:50:13,828 --> 00:50:15,290
out for you. Is for sale year.

811
00:50:15,290 --> 00:50:18,629
These are real estate deal in

812
00:50:19,867 --> 00:50:24,670
the is the you things. So was

813
00:50:33,314 --> 00:50:37,514
it a real is heavily And they

814
00:50:40,455 --> 00:50:44,655
part of it is a that first.

815
00:50:51,532 --> 00:50:52,633
Career part public works

816
00:50:52,633 --> 00:50:56,233
series and that's it fact for

817
00:51:01,420 --> 00:51:03,210
our communities. That's huge.

818
00:51:03,210 --> 00:51:05,610
JANUARY, for back into.

819
00:51:12,954 --> 00:51:15,354
Probable use. Awesome. Really

820
00:51:22,196 --> 00:51:25,196
for a struggles. Eagles too.

821
00:51:32,774 --> 00:51:36,374
Thank Thank you for your work.

822
00:51:42,617 --> 00:51:44,486
Sense Prada all just see of us

823
00:51:44,486 --> 00:51:46,886
in being part neighborhood

824
00:51:47,988 --> 00:51:48,355
rates already for that, he? So

825
00:51:48,355 --> 00:51:48,440
part of s#

826
00:51:48,440 --> 00:51:48,518
#

827
00:51:48,518 --> 00:51:50,518
#

828
00:51:57,766 --> 00:52:00,166
. C's had a while

829
00:52:08,900 --> 00:52:12,809
it is he says that is was a

830
00:52:15,884 --> 00:52:16,585
lot that it's how We really

831
00:52:16,585 --> 00:52:20,185
are over a lot changes parts

832
00:52:33,535 --> 00:52:38,335
of city. So as he a Gray says.

833
00:52:43,110 --> 00:52:46,611
Just years with So also cta

834
00:52:49,217 --> 00:52:53,417
and are just All of our has

835
00:53:03,632 --> 00:53:07,232
and will lead as a seems

836
00:53:28,623 --> 00:53:31,230
building materials. Owns? Us

837
00:53:39,868 --> 00:53:43,372
from 80's. So are saying us

838
00:53:43,372 --> 00:53:46,972
sees aware of the Again, is

839
00:53:56,117 --> 00:53:56,986
able possible. Or life. We

840
00:53:56,986 --> 00:53:58,986
appreciate any consideration.

841
00:54:11,299 --> 00:54:16,990
U.S. We have that we are the

842
00:54:19,641 --> 00:54:23,841
city almost on the we have a

843
00:54:32,655 --> 00:54:36,855
so it's he is Seattle, as So

844
00:54:50,306 --> 00:54:53,906
you to less a little will

845
00:55:00,160 --> 00:55:04,216
We've got a I years if has

846
00:55:10,726 --> 00:55:14,326
great job so sizes before for

847
00:55:19,969 --> 00:55:21,203
that as well. Is We so we we

848
00:55:21,203 --> 00:55:23,139
appreciate the partnership and

849
00:55:23,139 --> 00:55:24,773
appreciate you coming out

850
00:55:24,773 --> 00:55:27,900
today. And again, I think this

851
00:55:27,900 --> 00:55:27,877
is really an important part of

852
00:55:27,877 --> 00:55:30,277
our board meetings going

853
00:55:31,514 --> 00:55:32,248
forward to hear from the

854
00:55:32,248 --> 00:55:34,617
community and the cdc's in the

855
00:55:34,617 --> 00:55:36,617
neighborhood organizations

856
00:55:37,186 --> 00:55:38,187
because not all of us it on

857
00:55:38,187 --> 00:55:39,322
community-based for some of us

858
00:55:39,322 --> 00:55:40,189
have in the past. So it's

859
00:55:40,189 --> 00:55:40,822
always important head to get

860
00:55:40,822 --> 00:55:44,422
an update to get a sense

861
00:55:45,761 --> 00:55:47,796
what's going on to hear that

862
00:55:47,796 --> 00:55:48,530
the alliances is that

863
00:55:48,530 --> 00:55:49,765
continuing as I knew something

864
00:55:49,765 --> 00:55:52,765
happened there? I wasn't sure

865
00:55:53,602 --> 00:55:57,202
why. I think that was after

866
00:55:57,473 --> 00:55:59,608
retire. During my and I was

867
00:55:59,608 --> 00:56:00,910
actually on and Mary office

868
00:56:00,910 --> 00:56:03,679
said service for been John

869
00:56:03,679 --> 00:56:06,415
live. So before it came John r

870
00:56:06,415 --> 00:56:07,116
center. But I know that there

871
00:56:07,116 --> 00:56:10,119
there would have been so much

872
00:56:10,119 --> 00:56:13,220
for from the site, so much

873
00:56:13,220 --> 00:56:13,956
concentration work on the

874
00:56:13,956 --> 00:56:15,124
side. They were all sitting it

875
00:56:15,124 --> 00:56:16,225
out of all car. You know, our

876
00:56:16,225 --> 00:56:16,892
got a lot of attention. But it

877
00:56:16,892 --> 00:56:18,761
always seemed like the west

878
00:56:18,761 --> 00:56:21,761
side of town so excited

879
00:56:22,999 --> 00:56:23,699
continue to struggle. So I'm

880
00:56:23,699 --> 00:56:26,990
wondering, has said changed.

881
00:56:27,904 --> 00:56:28,804
Are you getting more support?

882
00:56:28,804 --> 00:56:32,404
As You know, I know mayor's

883
00:56:33,209 --> 00:56:34,110
office use to have. Appointees

884
00:56:34,110 --> 00:56:34,811
and the various neighborhoods.

885
00:56:34,811 --> 00:56:38,411
Have you seen much change in

886
00:56:50,392 --> 00:56:52,792
that? Are? Says it's

887
00:56:54,864 --> 00:56:57,864
leadership structure of U.S.

888
00:57:09,378 --> 00:57:12,978
So said organization. Or is it

889
00:57:19,989 --> 00:57:23,589
isis says made so the see

890
00:57:24,694 --> 00:57:28,294
Well, is a season area. Rate

891
00:57:33,102 --> 00:57:37,302
in the 70's and is area. So

892
00:57:49,352 --> 00:57:52,352
whereas ease. People. We age.

893
00:57:54,958 --> 00:57:57,958
It's problem. We had years.

894
00:58:00,630 --> 00:58:03,663
Voice. Sir, a Syrian. Why is

895
00:58:14,978 --> 00:58:18,578
art? So was What the rolls

896
00:58:19,783 --> 00:58:22,783
that? The goal to people,

897
00:58:37,299 --> 00:58:40,899
you're And and so talking to

898
00:58:55,840 --> 00:58:58,684
it's it is. Our money needed

899
00:59:05,495 --> 00:59:08,495
at location. Society lot ice,

900
00:59:11,635 --> 00:59:15,835
table for We a lot of area

901
00:59:16,740 --> 00:59:19,740
this dangerous so trying or

902
00:59:34,191 --> 00:59:34,825
write. Is really a invest We

903
00:59:34,825 --> 00:59:37,825
that the owners a company

904
00:59:38,529 --> 00:59:42,129
trying to find the right fit

905
00:59:47,504 --> 00:59:51,104
he in. It's so nice She

906
00:59:53,744 --> 00:59:54,645
overall Yeah. Well, I know

907
00:59:54,645 --> 00:59:57,450
there's been huge challenge

908
01:00:00,250 --> 01:00:01,519
with getting leadership and

909
01:00:01,519 --> 01:00:02,419
getting leadership various

910
01:00:02,419 --> 01:00:03,920
sides of ominous worked on a

911
01:00:03,920 --> 01:00:05,822
soundtrack to support. So

912
01:00:05,822 --> 01:00:06,390
again, we just appreciate all

913
01:00:06,390 --> 01:00:08,459
that you're doing. We

914
01:00:08,459 --> 01:00:09,226
appreciate the partnership

915
01:00:09,226 --> 01:00:11,462
with your organization and

916
01:00:11,462 --> 01:00:15,620
thank you so much for coming

917
01:00:22,600 --> 01:00:26,100
today. It be So if there are

918
01:00:26,100 --> 01:00:26,711
additional questions for us

919
01:00:26,711 --> 01:00:27,411
laugh when that this time we

920
01:00:27,411 --> 01:00:28,312
would like to see if there's

921
01:00:28,312 --> 01:00:29,180
anyone from the public who

922
01:00:29,180 --> 01:00:32,180
would like to make any

923
01:00:34,752 --> 01:00:35,419
comments to the board today.

924
01:00:35,419 --> 01:00:39,190
I'm not sure we have anyone

925
01:00:40,324 --> 01:00:42,960
here from the public. We okay.

926
01:00:42,960 --> 01:00:46,560
And then we will forward. With

927
01:00:48,632 --> 01:00:49,300
that. Let's see what's next. I

928
01:00:49,300 --> 01:00:49,934
think that yeah, there's no

929
01:00:49,934 --> 01:00:51,000
other business before the