[0:06] Good morning,
[0:07] everyone. Call to order the
[0:08] joint meeting of the board of
[0:09] Directors Citizens, Energy
[0:14] Group. She did first item on
[0:17] the agenda. Staff spending. 4
[0:18] members have identified any on
[0:18] the agenda which present a
[0:21] conflict to It's so please
[0:25] recuse yourself. Our next
[0:28] order of business. Is approval
[0:29] of minutes of the joint
[0:31] meeting of the board of
[0:34] Directors, Citizens, Energy
[0:35] cwa Authority that on MAY 27th
[0:40] 2026. These minutes could be
[0:42] having affordable. So I have a
[0:46] motion approve it. And I have
[0:46] a second. All those in favor
[0:49] signify by saying Aye, aye.
[0:52] And he opposed same motion
[0:54] carries next item is the
[0:55] certification of the topics
[0:55] discussed at the executive
[0:58] session. And the board of
[0:59] Directors of Citizens, Energy
[1:00] Group cwa 40, that was also
[1:02] held on MAY. 27 and this year
[1:04] for the purpose of the
[1:06] meetings, I will certify that
[1:07] the subject discussed are
[1:09] getting sick. This session.
[1:14] And the board of directors of
[1:14] Citizen story that held on
[1:16] MAY. 27 was the items
[1:18] specified in the public.
[1:20] Notice additionally, as
[1:22] reflected in the meeting
[1:23] minutes supports discuss the
[1:24] initiation of an
[1:24] administrative law proceed
[1:31] way. The next item is the
[1:36] approval of the fuel cost
[1:37] Facey 82 and resolution
[1:38] describing that adjustment can
[1:40] be found page. 21 and the
[1:43] board portal. Do I have a
[1:45] motion to approve that? The
[1:50] second. All those in favor
[1:51] signify by saying and he
[1:54] opposed. Thank you. Motion
[1:58] carries. Next is the approval
[1:59] of the gas cost adjustment
[2:03] one. 71. And that resolution
[2:05] is on page. 22 of the board
[2:06] homework or do you have a
[2:11] motion to approve? All those
[2:15] in favor signify saying Aye?
[2:17] Annie oppose. Thank Fashion
[2:19] carries and we will now move
[2:20] on to report of the audit and
[2:21] risk Committee from Doctor
[2:26] Jeffrey bit. Thank you. MADAM
[2:28] Chair, a meeting of wrist a
[2:28] board directors that group
[2:35] morning. So being Kolr present
[2:38] the company's financial
[2:39] statements for the 3rd fiscal
[2:40] quarter ended. JUNE 30 point
[2:41] points the most financial
[2:44] statements. To your board
[2:50] materials 23. For the quarter
[2:53] was just over. 54 million,
[2:54] which got approximately 3 in
[3:01] the same period year. Largest
[3:01] component of decrease was from
[3:03] country's interest and
[3:05] depreciation. Charges mostly
[3:06] and wastewater division with
[3:10] completion of Rock We're no
[3:11] longer have a lot interest
[3:15] that. So that's not getting
[3:21] our fast. Its cost, especially
[3:21] in water, also continue to
[3:28] rise. More significant
[3:30] disclosures in the financial
[3:31] statements were 3 lot debt
[3:31] issuances during the quarter
[3:34] percent. Water. Approximately
[3:40] 212 Million. Well as
[3:41] additional 173 5 this after
[3:53] today. Of have. Regulatory
[4:06] the White floor. There is a
[4:09] disclosure it kind 11 packed
[4:17] flooding. Infrastructure,
[4:17] which is currently being that
[4:21] we insurance will cover a
[4:24] large portion of the damage
[4:32] that is part of closure. Our
[4:33] independent auditors, Deloitte
[4:35] Touche. They have completed
[4:38] the reviews of the 3rd quarter
[4:39] financial statements expected
[4:42] report on those statements.
[4:45] Would remind everyone of the
[4:45] quarter where you live Let's
[4:48] go AUGUST. With that said
[4:54] support of day, there were no
[4:55] difficulties. Wrecked in the
[4:56] state management or or other
[5:01] tissues. I've got a Pfizer. So
[5:04] had the opportunity get
[5:05] financial statement. Report
[5:06] are still a lot of years of
[5:06] the committee to take action
[5:10] to recommend approval. 2026
[5:12] 0rd quarter.
[5:19] Update on the company's 2026
[5:23] insurance program. Jennifer
[5:35] Bailey. Insurance coverage we
[5:36] continue to competitive. We
[5:37] source our insurance program
[5:37] with assistance from both
[5:41] local national brokers.
[5:42] Overall, our major programs
[5:46] continue to be. With here's
[5:48] the terms of coverage limits.
[5:49] With passions of premium
[5:54] costs. We are continuing to
[5:56] see a general station of rates
[5:58] for pensions coverages. We did
[6:03] have an overall premium
[6:04] increase approximately 4.8%
[6:05] with Texas liability and
[6:09] autumn. A large part increase.
[6:17] Aside there. Essentially flat.
[6:18] We do. It by continuing
[6:19] challenges impacting Texas
[6:26] liability on a And focus
[6:27] Critical information, security
[6:29] patrols optimize rest.
[6:38] Finally, we heard a report
[6:44] from a lot of it. A lot love.
[6:45] It's got committee, a brief
[6:46] update current year on plan
[6:51] which is on track. Reporter,
[6:53] one completed assurance review
[6:53] time and accuracy and
[7:00] completeness eateries. And
[7:02] also presented proposed at why
[7:09] Weny 27 on plan. Are a nation.
[7:10] Including cross reference with
[7:11] the top 20 risks identified
[7:18] through er. A summary also
[7:22] review a list parking lot.
[7:25] Projects that were not point
[7:26] points play for which consider
[7:27] future plans or as time
[7:33] permits. So having this
[7:34] customer review, that plan
[7:43] action approve plans. Thank
[7:43] you. Are there any questions
[7:51] for director? Good? We next
[7:51] and have a motion to approve
[7:55] the fiscal year. We need a
[7:56] motion to approve the fiscal
[7:58] year to 2026. 3rd quarter
[7:59] financial statements for
[8:00] Citizens, Energy Group in cwa
[8:06] Authority. First a second. All
[8:08] those in favor signify by
[8:10] saying Aye, aye, any opposed
[8:10] like sign motion carries.
[8:15] Thank you. Next item on the
[8:16] agenda is reporting the
[8:17] compensation of Finance
[8:19] Committee director Hicks.
[9:58] See asked
[10:36] a straight 8.
[10:44] What says are
[11:06] Wait first 3 are off.
[11:50] Station. As now. It marking
[11:52] those jobs area. Part the
[11:53] primary market, which is
[11:59] nation of Serie insistent
[11:59] publicize utilities to
[12:03] citizens And again, the issue
[12:04] marked out as we look at not
[12:10] only pays base salary
[12:11] long-term. The Senate also
[12:12] value, value over time. U.S.
[12:18] Medical pto life. The market
[12:18] now says if you look Page 79
[12:22] in the world, we show summary
[12:30] is a this It's on average. It
[12:31] positions are 6% below the
[12:40] market for total cash So base
[12:44] salary and Shorten said
[12:45] variance from Mark. He is 8%
[12:51] below the market. And then are
[12:51] told station, which based
[12:57] solely on Senate. Incredibly
[12:58] the party citizens does have
[13:05] sun is back. And mission
[13:05] minus. 47% below market be lie
[13:10] that led to a healthy guy.
[13:11] When we look at your on total
[13:14] rewards, I call your one of
[13:17] the portal and the far-right
[13:18] shows the comparison Citizens
[13:20] Home or or some of base.
[13:26] Incident. To them of area
[13:29] shows assistance from the 39%
[13:37] below the market. They face on
[13:38] market movement for base
[13:39] you're out 3 a half percent.
[13:44] If you look on the portal
[13:44] agent a safe, we have those
[13:51] pay adjustments. Candidate
[13:53] position that well as
[13:55] decision, we're close gap to
[13:56] the market. For those
[13:58] positions that are well below.
[14:01] Take any questions or
[14:08] discussions or questions.
[14:10] Their direct or Hicks are was
[14:14] fun. Hearing Thank you both
[14:23] for your. So if I can sorry.
[14:27] That will start classes
[14:34] management 8. And there were
[14:35] 10. 26 for additional step up
[14:35] for a new vice PRESIDENT On 3,
[14:47] 5, 27. We continue on to 96.
[14:47] Short run when you for for
[14:54] 2027. We have the 4 categories
[14:58] in our church and all time
[15:01] change customer satisfaction
[15:02] of financial, integrity and
[15:03] performance excellence. Come
[15:04] back up to customer
[15:08] satisfaction regarding
[15:09] employee engagement. We look
[15:13] at black students our race.
[15:13] Financial integrity. We look
[15:15] at our going a budget and the
[15:18] charges budget amount. And
[15:20] then before citizens lean and
[15:28] 6 Sigma. We have increased
[15:30] number projects that will
[15:37] Cnn Mark. We're confident step
[15:39] and be able do that. And the
[15:40] objective is, of course, a
[15:43] voice too. Sets from
[15:46] processees process eases. It 3
[15:51] days cost overall. To this
[15:52] section. We did few changes
[15:58] this year Essentially. The
[16:05] adjustments are made to.
[16:06] Positive experiences. Our
[16:10] customers, contests surveys.
[16:13] Surveys additionally each
[16:15] measure creates direct line
[16:16] sight for each of employees
[16:17] and how they individually
[16:22] impact outcomes. Shortens plan
[16:23] is very important to our
[16:24] employees is part of their
[16:26] compensation from top to
[16:27] bottom, including are, you
[16:31] know, ways. Creating a line of
[16:32] sight for them, makes it much
[16:36] more meaningful and engaging.
[16:40] I will be happy to take any We
[16:41] talked a little bit about how
[16:46] you said. Fresh polls for
[16:50] customer satisfaction. I'm
[16:50] actually going to direct a
[16:53] Lawson. Going to walk through
[16:58] that. 3 measurements and we're
[16:59] going to be you going forward,
[17:02] our measurements and me
[17:04] measuring in the past. So we
[17:06] have store data. Show us
[17:07] report. And we're setting
[17:09] those metrics based on that
[17:09] past performance and locals
[17:10] who want to, if you will, to
[17:13] achieve.
[17:18] Especially recalibrating
[17:21] those.
[17:31] Yes, we're actually going to
[17:33] look at where we are at end of
[17:35] the fiscal year and adjust.
[17:36] The stretch is based off where
[17:39] we actually ended up where
[17:40] we've been able to be over the
[17:43] last 3, 4, theirs.
[17:51] And the other questions. Okay.
[17:53] Thank you. And my apologies,
[17:54] Tony, we've done that twice to
[17:56] you this morning. Please don't
[18:01] take that. If there's
[18:04] discussion, we will move on to
[18:10] That found on Page 97 of the
[18:17] 4th with actual use. It is
[18:18] starting a page. 74 or have a
[18:20] motion to approve executive
[18:22] compensation and the second
[18:23] second, all those in favor
[18:27] signify by saying Aye, I'm any
[18:31] opposing sign. Motion carries.
[18:32] Next will call for the
[18:33] approval of the Citizens
[18:33] Energy Group and cwa
[18:38] Authority. Its full year 2027
[18:41] budget and 2026. 2031
[18:44] forecast. That report can be
[18:45] found Page 101 of the 4th
[18:48] quarter. Do I have a motion to
[18:52] approve? And second, all those
[18:54] in favor signify by saying
[19:01] aye, any opposed. Cares. And
[19:02] next to approval is for the
[19:03] customer benefit distribution
[19:09] for 2027. And that resolution.
[19:10] I can be found Page one. 45
[19:12] before portal. Do I have a
[19:17] motion to approve? And the
[19:17] second second, all those in
[19:19] favor signify by saying Aye,
[19:21] I'm any opposed. Motion
[19:27] carries. And next approval is
[19:29] for the capital contribution
[19:32] from citizens, gases, citizens
[19:35] resorts, and that resolution
[19:37] can be found on Page one. 46
[19:40] of the portal. Do I have a
[19:43] motion to approve? So and
[19:45] second, all those in favor
[19:46] signify by saying Aye, Aye.
[19:52] And if post a motion picture.
[19:54] Now we will move on to a
[19:55] report from the senior vice
[19:57] PRESIDENT Chief Financial
[19:58] officer's project. Thank you
[20:01] everyone. 3 items of note, my
[20:04] report, Hughes, Corning,
[20:05] first, update our financial
[20:06] protection for balance of the
[20:10] year. A second is to provide
[20:14] context resolution to rate
[20:14] stabilization fund with
[20:18] citizen water. And then
[20:19] finally, it's for years. But
[20:20] we'll talk about the
[20:26] disposition of funds. Report.
[20:30] So turn page 150 our
[20:31] financial. This reflects 9
[20:32] months. Actuals 3 months
[20:34] forecast. I know we've now
[20:38] completed JULY, but is time
[20:39] when this was for tax rules, 3
[20:42] months, we're as you can see
[20:45] in the slide in the materials.
[20:46] We continue to trend very
[20:50] favorably to our budget. A $15
[20:54] if ball on that income even
[20:55] off and the drivers are very
[20:56] consistent with what we have
[20:57] discussed prior board
[21:00] meetings. And those are gas.
[21:01] Martin. So retail and will
[21:04] somewhere budget. And then
[21:06] secondly, within our water in
[21:09] Westfield Water we received
[21:11] over 9 million dollars in
[21:15] impossibly itself this. There
[21:16] are those of us and minuses
[21:17] with which you can see here.
[21:17] But largely speaking, those
[21:18] are the key drivers in our
[21:19] projection for the balance of
[21:26] the year. JULY was actually
[21:28] Yes, actually updated the
[21:32] chill of project There no
[21:32] increased 2.18 so we've added
[21:35] an additional Again, drivers
[21:42] one today. Craig. Real quick
[21:44] on Pfs settlement. That's not
[21:48] the end of the And there are
[21:49] additional 3, $9, that is
[21:50] still due to come into time,
[21:53] which is uncertain. We have
[21:55] not. But it didn't that for
[21:56] 2027. It is possible we could
[22:05] see some of The second related
[22:06] to resolution requesting
[22:08] approval transfer funds
[22:09] Citizens Waters rate
[22:11] stabilization fund. To their
[22:16] cash. So I'm just provide a
[22:18] little bit of context on this.
[22:19] If you can turn page 155, your
[22:24] materials. As part of the
[22:25] acquisition of the water
[22:29] utility was city back in 2011.
[22:34] Can be associated. We created
[22:35] the stabilization 5 under the
[22:39] master of Dasher. And at that
[22:41] time it was funded with 6.9
[22:43] million dollars and the
[22:44] purpose of this fund must
[22:47] provide additional coverage.
[22:48] Alright, let's some excess
[22:51] capacity under debt service
[22:52] coverage. So if you look at
[22:56] the table on the lower left.
[22:57] What we did, we adjusted what
[22:59] we call that bill for debt
[23:01] service. We've just of the
[23:05] coverage next year. And then
[23:05] that would be a bill full
[23:07] force in the future to of
[23:10] funds and use it scores that
[23:10] service should be no
[23:13] shortfall. Our coverage. And
[23:13] you can see over time we have
[23:17] not had the draw on that. So
[23:21] was changed since the 2011,
[23:21] issuance a couple of things.
[23:25] One. We have a doubt some of
[23:27] the death normal amortization.
[23:30] And then the remainder of the
[23:30] debt. 11 that has now been
[23:33] fully refunded. And the
[23:36] rebound today either has a
[23:37] surety bond. Where has its own
[23:38] reserve attached to it. So
[23:40] there really is no longer in
[23:42] need for this 6.9 billion we
[23:46] stay Unfortunately we're
[23:47] always looking at ways we can
[23:48] improve liquidity. When you
[23:52] look at our balance sheet,
[23:55] doesn't represent increase or
[23:56] cash or with we've always
[23:59] recorded as the city were just
[23:59] moving the dollars between
[24:06] great civilization. 5. So with
[24:07] that, we will be requesting
[24:07] the board to approve us to
[24:11] release the funds and put that
[24:12] in that removing him from this
[24:15] point to our cash or kill.
[24:20] There for any questions. Makes
[24:22] sense to me. Just curious. The
[24:25] ready, a similar. Find out
[24:28] what the wastewater side. So
[24:31] under the indenture the
[24:33] ability to have every
[24:35] civilization although it
[24:36] wasn't required to have So we
[24:36] we never established at the
[24:43] time. And then finally, Craig,
[24:45] you have just question. So
[24:47] water we seen going forward
[24:49] for the foreseeable year as it
[24:53] relates to interest rates it's
[24:54] very interesting. Ends on
[24:59] which be you know, I think
[25:00] spreads. We generally expect
[25:02] continue to be in that.
[25:08] Spreads certain deals in upper
[25:09] 3 to 4% to point rate. Still
[25:10] 5, maybe a little bit north of
[25:13] 5% with still some
[25:14] opportunities to potentially
[25:17] do reading teens. So I would
[25:19] say refunding cwa is really
[25:21] where we have opportunity. We
[25:23] are coming up quality in
[25:28] OCTOBER. In theory, as you
[25:29] move past a cold, start to
[25:31] some of the value funding. Is
[25:34] not where market is today.
[25:36] Margaret's can still move in
[25:37] our favor and week to week
[25:39] until after the holidays to
[25:40] refunds lead. That's what
[25:41] we're about know that there is
[25:44] some opportunity, although the
[25:45] percent savings are pretty
[25:52] much. Okay. Is the disposition
[25:58] of funds report? Several of
[25:58] you. You will recognize this
[25:59] report from years past is very
[26:02] much aligns with our. Budget
[26:04] for were members. Its report
[26:07] is required by state statute.
[26:09] It basically just outlined
[26:12] going to this first winds
[26:12] throughout the year for the
[26:16] different categories. We are
[26:18] part once the board approves
[26:19] this report. He filed with
[26:21] controller at the We do not
[26:25] have any obligation. Words
[26:26] throughout the year to update
[26:27] this for Actuals just a
[26:33] one-time submission. So pass
[26:39] for questions. That concludes
[26:43] my report. I thank And then if
[26:44] there's no other discussion or
[26:46] questions, let's go ahead and
[26:50] move on to the approvals. And
[26:54] so we have a resolution. For
[26:55] the transfer of amounts from
[26:58] citizens from rate
[26:59] stabilization fund to ready
[27:01] account, which can be found
[27:03] Page 4.56 Of the portal. And I
[27:05] have a motion to approve. So
[27:09] and I have a second. All those
[27:09] in favor signify by saying
[27:16] Aye. And motion carries. The
[27:17] memo for the disposition funds
[27:19] can be found on Page one. 58
[27:21] and the board portal and a
[27:26] motion to approve. All those
[27:29] in favor signify by saying
[27:31] Aye. Annie, a post. Motion
[27:35] carries. Next. We'll hear from
[27:36] our PRESIDENT And chief
[27:41] Executive Officer MR. Jeffrey,
[27:42] thank you. MADAM Chair, you'll
[27:43] find my report on page one. 59
[27:45] of the board portal this
[27:46] highlight a couple of items
[27:50] of. What is the 17 million
[27:51] dollar prepay savings for
[27:54] natural gas customers? We've
[27:58] been able achieve that. Those
[27:59] those savings and appreciate
[28:01] our casting for doing so. And
[28:02] then first thing customers
[28:03] greater than 10 million
[28:07] dollars per year. With respect
[28:08] to the renegotiation. A
[28:09] contract for that for that
[28:11] business. And so those
[28:12] customers will ultimately see
[28:14] some some benefit savings as
[28:16] well. Given the recent rains
[28:19] that taking place. Asked that
[28:23] members of our staff provide
[28:24] you with a bit of a real-time
[28:25] update on how organization
[28:29] perform. So that Vice
[28:32] PRESIDENT Water operations j p
[28:33] will will provide you with
[28:47] some some information. Closely
[28:47] with one that you do. You The
[28:51] city's slow response plan.
[28:53] Closing, let gaze operates
[28:54] storm stations and people
[29:03] banned. In the are. Water
[29:06] distribution routes responded
[29:15] Crystal Lake River Road. To to
[29:15] protect public safety and
[29:16] minimize damage. Most
[29:22] possible. There fewer water
[29:22] main that have been severely
[29:25] damaged or washed We need
[29:35] replace the floodwaters. C.
[29:40] Whole system for 40 for by
[29:44] overflow during that time.
[29:45] Surpassed or 10 billion
[29:54] gallons. Worked this event and
[29:55] fully operational during play
[29:58] mental issues. True. Billion
[30:06] gallons closes raw so well.
[30:16] Plants. So expect that water
[30:19] treatment located in Kabul.
[30:27] Some still there. Here college
[30:28] degrees surpassing the team
[30:32] corrected. Our service was
[30:33] planned stay off by Saturday
[30:39] morning. Critical
[30:40] infrastructure of interviews
[30:41] are passed off 30 million
[30:46] gallons per day. For our
[30:47] portion or a service nor
[30:50] fishers. And guys, is.
[30:52] Equipment were significantly
[30:53] damaged. It did not find it
[30:59] was. It would be estimated a
[31:07] few weeks to Hamas.
[31:11] Transmission system just we're
[31:17] using them was. It's just so
[31:17] the great example of the
[31:18] flexibility for city of our
[31:23] system. The experiencing low
[31:28] pressure and fissures area.
[31:30] For a few hours Saturday
[31:30] morning covering Astro hires
[31:37] is fragile that not. Because
[31:38] issues issues to participate
[31:46] in press operations. Forced
[31:49] water safe drink and we did
[31:59] ask customers a shovel. Fire
[31:59] rescue, assistant staff
[32:01] existing the waiver wire, the
[32:02] the and the intake structure
[32:09] that was flooded. A lot
[32:10] fertile equipment to be re its
[32:11] restart as results his plan
[32:14] return Significantly, Syria
[32:25] expect. Damage whether water
[32:26] utility Grecian do well fuel
[32:31] located adjacent partner. It's
[32:32] 3 resulting in approximately
[32:36] 3 million last. Actually, this
[32:41] water. Customer and we do.
[32:48] It's great because just pay
[32:51] issues because they're next 3
[32:53] repair. Well, the summer,
[33:01] potentially summer. Has
[33:03] already formed to damage and
[33:04] determine faster relief under
[33:05] insurance dollars are
[33:05] available to pay related
[33:12] damages. Program grew to
[33:13] critical infrastructure,
[33:15] including House.
[33:23] Team members made work around
[33:27] clock.
[33:58] Start gas side. So what are?
[34:02] See years for years. Those
[34:03] areas were isolated or
[34:23] planning. Many of us. We had
[34:26] about 400 feet pipe that was
[34:27] also Steel, longest Series
[34:37] place. Assessing damage. What
[34:44] area, what it is for sure. As
[34:47] mentioned, there. People
[35:06] responded. And even work. Work
[35:10] on as we normally do. Service.
[35:16] For again from the board just
[35:18] want to make sure that we
[35:20] thank both both your team's. I
[35:23] know that everyone at citizens
[35:24] there was a heightened
[35:26] awareness, obviously, but it
[35:29] was a devastating situation
[35:34] for we were national for for
[35:35] days. So I certainly saw on
[35:39] social media. You know, the
[35:41] community volunteer efforts
[35:42] that were going on with our
[35:43] own employees. So again, I
[35:44] want to thank you all for for
[35:46] tremendous for that. And you
[35:54] did during that period.
[36:11] Graduation time. Results are.
[36:16] Mark a ball. And piece
[36:18] chocolate have your commitment
[36:18] special development. So just
[36:29] want celebrate that. Case and
[36:33] director, he would know saw
[36:34] sounded great to me. But how
[36:35] would that compare today's
[36:39] environment? So? It's all
[36:40] industry specific things. I
[36:41] tell you what benchmark is for
[36:45] health care, but
[36:55] so, the actual utility but
[37:04] this Sense. And so we went
[37:07] through a stretch. There
[37:08] definitely employees market.
[37:08] We start to see a lot of
[37:10] thing. I think we see a
[37:15] stabilization.
[37:23] Employees. Additionally, the
[37:27] stability and work. A utility.
[37:35] We should mention leadership
[37:41] development. If you need to
[37:41] patients this it was a unified
[37:47] way. Still. Wage boys began
[37:52] after 2015. MARCH to 3 years
[37:55] to get to point. But
[38:05] additions can go somewhere
[38:08] else.
[38:17] And to to be a day when it
[38:20] definitely.
[38:33] A lot of us. 25
[38:40] Yeah. Well, thank you again
[38:42] for And again, I think it
[38:43] speaks also to the culture of
[38:44] the organization and and the
[38:48] mission. And, you know, the to
[38:49] regulations in ending
[38:51] leadership.
[38:57] Well, that's jurors for isn't
[38:58] it level of trust you don't
[39:02] always see him. So.
[39:18] And the other questions for
[39:20] All right, hearing none. We
[39:21] will move on to as strategic
[39:24] planning updates sitting.
[39:29] Morning.
[39:40] We you for these. Patients of
[39:41] a select group of engaged
[39:49] employees. To recommend
[39:49] actions to implement a
[39:55] strategic. Actions that they
[39:57] have recommended this year in
[39:57] which officers have adopted
[40:02] for the 2027 strategic plan.
[40:02] Update. Representative, on
[40:04] Page 27.
[40:11] Suggestions that we selected
[40:15] mission reach it.
[40:24] Satisfaction. We expand
[40:25] customers understanding of our
[40:27] company career opportunities,
[40:28] a strengthening focused
[40:33] outreach. With this
[40:34] initiative. We propose to
[40:38] standard educational material.
[40:39] And sire next generation of
[40:43] customers.
[40:58] We offer and tougher. Is
[40:58] coming a structure and the
[41:06] services. We will implement a
[41:13] grow.
[41:22] Stage is required skills at
[41:23] each stage and online learning
[41:24] experiences for priority
[41:30] rules. Understand development
[41:30] options and career progression
[41:32] opportunities.
[41:41] Retention.
[41:49] Impact statement to 5. Is
[41:56] solely Initiative will us to
[41:59] provide a more holistic.
[42:07] Also proactively control. The
[42:08] narrative around the value we
[42:15] provide. We expect this to
[42:15] risks associated with this
[42:20] information. We're gas
[42:20] established 1800 year on
[42:23] citizens rule as it.
[42:37] Occasions from this
[42:42] initiative. They are 82. It's
[42:42] ability and adoption of the
[42:48] eye also cost or innovative
[42:49] approach to complete
[42:50] traditionally prioritize
[42:56] tasks. Use case which we it. I
[42:58] you're probably familiar.
[43:07] Alleged transfer. If 60
[43:07] standard operating procedures
[43:08] in our customer billing
[43:15] services. I to overcome
[43:19] competing priorities work.
[43:20] Includes my presentation and
[43:21] my fellow officers and I
[43:26] would.
[43:34] We certainly look forward to
[43:36] more information on how that
[43:37] pilot program well. Stay
[43:45] tuned. So at the next item on
[43:47] the agenda is to hear comments
[43:48] from one of our community
[43:50] stakeholders. So it's my
[43:53] pleasure to welcome Lisa Leff
[43:57] and as if she's executive
[43:57] director of the West
[43:58] Indianapolis Development
[44:00] Corporation, it is for many
[44:02] years. So we'd like to welcome
[44:30] you to our army for sure.
[45:00] Raid. We we its a. Saying
[45:08] interesting. We had a waiting
[45:23] to unity cnn. All for us is
[45:42] are. For? We have. Is heirs?
[46:08] Is Amy's. We are face. Office
[46:19] it. It's so we rely In those.
[46:50] Very owns she saying. Mask a
[46:57] issue was sold us He he son.
[47:03] And that's homes. Airbnb is
[47:12] especially in the inside g So
[47:29] our goal I We area air. Is a
[47:51] and for us. He We also case
[48:07] is. Hearing. And part a So,
[48:09] example, single person making
[48:14] 60,000 this is eye. So those
[48:20] that use for or our goal nice
[48:34] for sale but certain. We are
[48:45] in the process. Italy this
[48:51] senior. See also us. Certainly
[49:01] is. A it's a side or isil. And
[49:11] was of perjury we'll It is it
[49:18] is So well, for missing. You
[49:33] watch at all this funny. Us
[49:49] sale force. The in So all
[49:57] racist us are are? Seemed. I
[50:00] possibly a problem that we saw
[50:03] cells collectively. Well, Rob,
[50:13] out for you. Is for sale year.
[50:15] These are real estate deal in
[50:19] the is the you things. So was
[50:33] it a real is heavily And they
[50:40] part of it is a that first.
[50:51] Career part public works
[50:52] series and that's it fact for
[51:01] our communities. That's huge.
[51:03] JANUARY, for back into.
[51:12] Probable use. Awesome. Really
[51:22] for a struggles. Eagles too.
[51:32] Thank Thank you for your work.
[51:42] Sense Prada all just see of us
[51:44] in being part neighborhood
[51:47] rates already for that, he? So
[51:48] part of s#
[51:48] #
[51:48] #
[51:57] . C's had a while
[52:08] it is he says that is was a
[52:15] lot that it's how We really
[52:16] are over a lot changes parts
[52:33] of city. So as he a Gray says.
[52:43] Just years with So also cta
[52:49] and are just All of our has
[53:03] and will lead as a seems
[53:28] building materials. Owns? Us
[53:39] from 80's. So are saying us
[53:43] sees aware of the Again, is
[53:56] able possible. Or life. We
[53:56] appreciate any consideration.
[54:11] U.S. We have that we are the
[54:19] city almost on the we have a
[54:32] so it's he is Seattle, as So
[54:50] you to less a little will
[55:00] We've got a I years if has
[55:10] great job so sizes before for
[55:19] that as well. Is We so we we
[55:21] appreciate the partnership and
[55:23] appreciate you coming out
[55:24] today. And again, I think this
[55:27] is really an important part of
[55:27] our board meetings going
[55:31] forward to hear from the
[55:32] community and the cdc's in the
[55:34] neighborhood organizations
[55:37] because not all of us it on
[55:38] community-based for some of us
[55:39] have in the past. So it's
[55:40] always important head to get
[55:40] an update to get a sense
[55:45] what's going on to hear that
[55:47] the alliances is that
[55:48] continuing as I knew something
[55:49] happened there? I wasn't sure
[55:53] why. I think that was after
[55:57] retire. During my and I was
[55:59] actually on and Mary office
[56:00] said service for been John
[56:03] live. So before it came John r
[56:06] center. But I know that there
[56:07] there would have been so much
[56:10] for from the site, so much
[56:13] concentration work on the
[56:13] side. They were all sitting it
[56:15] out of all car. You know, our
[56:16] got a lot of attention. But it
[56:16] always seemed like the west
[56:18] side of town so excited
[56:22] continue to struggle. So I'm
[56:23] wondering, has said changed.
[56:27] Are you getting more support?
[56:28] As You know, I know mayor's
[56:33] office use to have. Appointees
[56:34] and the various neighborhoods.
[56:34] Have you seen much change in
[56:50] that? Are? Says it's
[56:54] leadership structure of U.S.
[57:09] So said organization. Or is it
[57:19] isis says made so the see
[57:24] Well, is a season area. Rate
[57:33] in the 70's and is area. So
[57:49] whereas ease. People. We age.
[57:54] It's problem. We had years.
[58:00] Voice. Sir, a Syrian. Why is
[58:14] art? So was What the rolls
[58:19] that? The goal to people,
[58:37] you're And and so talking to
[58:55] it's it is. Our money needed
[59:05] at location. Society lot ice,
[59:11] table for We a lot of area
[59:16] this dangerous so trying or
[59:34] write. Is really a invest We
[59:34] that the owners a company
[59:38] trying to find the right fit
[59:47] he in. It's so nice She
[59:53] overall Yeah. Well, I know
[59:54] there's been huge challenge
[1:00:00] with getting leadership and
[1:00:01] getting leadership various
[1:00:02] sides of ominous worked on a
[1:00:03] soundtrack to support. So
[1:00:05] again, we just appreciate all
[1:00:06] that you're doing. We
[1:00:08] appreciate the partnership
[1:00:09] with your organization and
[1:00:11] thank you so much for coming
[1:00:22] today. It be So if there are
[1:00:26] additional questions for us
[1:00:26] laugh when that this time we
[1:00:27] would like to see if there's
[1:00:28] anyone from the public who
[1:00:29] would like to make any
[1:00:34] comments to the board today.
[1:00:35] I'm not sure we have anyone
[1:00:40] here from the public. We okay.
[1:00:42] And then we will forward. With
[1:00:48] that. Let's see what's next. I
[1:00:49] think that yeah, there's no
[1:00:49] other business before the