1
00:00:10,130 --> 00:00:14,450
Where do I go to your mask green? I haven't done. Oh, I see it right here.

2
00:00:30,550 --> 00:00:33,110
Okay. Can you see my screen?

3
00:00:33,710 --> 00:00:35,290
I can, yeah. Okay.

4
00:00:46,950 --> 00:00:50,390
Now, are you still going to be able to see it because I have two screenings?

5
00:00:51,030 --> 00:00:54,690
Yeah. When it opens up in a bird, you'll just have to carry it over.

6
00:00:54,690 --> 00:00:55,850
Pared over. Okay.

7
00:01:08,180 --> 00:01:10,200
Okay. Can you see that?

8
00:01:10,200 --> 00:01:12,340
Um, no, but I still see a letter star.

9
00:01:14,320 --> 00:01:22,720
You might have to, we need, we need selectable screen to share, you might have selected a specific application rather than the.

10
00:01:22,720 --> 00:01:23,120
Okay.

11
00:01:23,420 --> 00:01:24,820
You might have to change your screen.

12
00:01:25,060 --> 00:01:25,520
Yeah.

13
00:01:25,880 --> 00:01:26,140
Okay.

14
00:01:27,140 --> 00:01:27,340
Yep.

15
00:01:27,600 --> 00:01:28,220
There it is.

16
00:01:30,250 --> 00:01:30,750
Okay.

17
00:01:30,910 --> 00:01:32,030
Now you can see it right.

18
00:01:32,390 --> 00:01:32,630
Perfect.

19
00:01:41,520 --> 00:01:43,340
It's upsharing for some reason.

20
00:01:44,080 --> 00:01:44,260
Yeah.

21
00:01:54,710 --> 00:01:55,110
There you go.

22
00:01:55,490 --> 00:01:56,050
Okay.

23
00:01:56,050 --> 00:02:04,090
Okay, so, yeah, this is what we get and their drop down menu should look like this

24
00:02:06,420 --> 00:02:14,680
and also then we type in the department head name there and then you know the other one they just enter the text.

25
00:02:14,680 --> 00:02:19,280
But everybody what they're getting is not that

26
00:02:21,780 --> 00:02:23,080
I'm just so good in these fields.

27
00:02:23,100 --> 00:02:25,000
They're just not getting the same option.

28
00:02:25,400 --> 00:02:32,900
They they get to and from and yeah all of that, but like when they click here, it only

29
00:02:32,900 --> 00:02:40,800
says board of county commissioners and on this one, it's it's a drop down menu that has

30
00:02:40,800 --> 00:02:41,520
Josh name.

31
00:02:41,680 --> 00:02:46,740
Now that's how it was when we did training and these are people who it's not like they're

32
00:02:46,740 --> 00:02:53,940
steal in there and they never locked out. They log out and log back in and they've done this

33
00:02:53,940 --> 00:02:58,140
from the beginning, you know, when we told them, okay, we're going live. It's so it's not like

34
00:02:58,140 --> 00:03:03,540
there, uh, steal in the training mode thing. They have completely logged out and didn't log back in

35
00:03:03,540 --> 00:03:06,540
until we went straight to this system.

36
00:03:09,940 --> 00:03:12,320
All right, and yeah, I'll just look like you saw on my screen.

37
00:03:12,420 --> 00:03:17,980
We see a different template. No, right. When I click at it, so I think this is a good

38
00:03:17,980 --> 00:03:19,960
This is our third engineering team.

39
00:03:21,060 --> 00:03:23,240
I hope to have some kind of update with you

40
00:03:23,240 --> 00:03:25,060
if we're free in a couple hours or so.

41
00:03:25,060 --> 00:03:25,540
Okay.

42
00:03:26,680 --> 00:03:26,980
Okay.

43
00:03:27,120 --> 00:03:28,240
I think this.

44
00:03:28,920 --> 00:03:30,820
Let me make sure that's all I hear.

45
00:03:33,080 --> 00:03:34,380
Oh, one thing.

46
00:03:34,740 --> 00:03:36,060
Well, well, you were.

47
00:03:36,780 --> 00:03:37,080
Send it.

48
00:03:37,320 --> 00:03:38,200
Send this up.

49
00:03:38,740 --> 00:03:42,020
So someone and support sent me something with one of our

50
00:03:42,020 --> 00:03:42,540
users.

51
00:03:44,140 --> 00:03:44,700
Um.

52
00:03:45,560 --> 00:03:47,280
Something about because she.

53
00:03:47,280 --> 00:03:50,060
Let me see what was this one, or issue.

54
00:03:53,850 --> 00:04:03,450
Yeah, the issue where the gentle title recommendation area had information, but the word document

55
00:04:03,450 --> 00:04:09,590
didn't, and she put something about it at the legislative file in tools, is that something

56
00:04:09,590 --> 00:04:13,690
not need to change security setting on somebody?

57
00:04:14,550 --> 00:04:20,590
Uh, let's see, I'm not sure I'm following so there are some, you're saying there is unexpected

58
00:04:20,590 --> 00:04:30,250
text on the agenda. No, uh, so one, one of the users, the actual wording was showing in

59
00:04:30,250 --> 00:04:37,350
the agenda title recommendation area, but when you populate it, you know, when you hit edit

60
00:04:37,350 --> 00:04:43,350
and populate the word document, nothing was showing like it was just like this. It was a complete

61
00:04:43,690 --> 00:04:51,230
blank text just like on my screen now even though it was showing in the agenda item and her response

62
00:04:51,230 --> 00:04:59,810
back to that is that going to the tools and administration under system setting and security.

63
00:05:00,000 --> 00:05:12,230
setting, like something was changed there, he said that was a response in a support ticket. Uh-huh, yep.

64
00:05:12,850 --> 00:05:16,270
They if I could find that ticket real quick and I could just follow up from there.

65
00:05:18,730 --> 00:05:20,590
You need your number.

66
00:05:21,610 --> 00:05:24,050
Yeah, just one second. Let's get into our support council.

67
00:05:24,770 --> 00:05:25,230
Okay.

68
00:05:31,260 --> 00:05:33,760
Yeah, what's the support number in a case number?

69
00:05:33,760 --> 00:05:39,360
067 98390.

70
00:05:40,940 --> 00:05:42,060
I'm doing here.

71
00:05:56,330 --> 00:06:00,450
She's identifying Renee Soto.

72
00:06:00,910 --> 00:06:01,550
Uh-huh.

73
00:06:09,970 --> 00:06:12,310
Renee is a drafter.

74
00:06:12,310 --> 00:06:13,930
Mm-hmm.

75
00:06:14,590 --> 00:06:18,310
And these are the issues that are happening with the drafters.

76
00:06:18,930 --> 00:06:19,170
Okay.

77
00:06:20,710 --> 00:06:21,890
Let's see.

78
00:06:22,610 --> 00:06:27,330
because I even have one lady. She's off right now. So I can't have her to check her's

79
00:06:28,370 --> 00:06:34,970
Andrea Johnson if you happen to get in our system. She was having the same problem where

80
00:06:34,970 --> 00:06:37,910
her drop down menu wasn't populated correctly.

81
00:06:57,390 --> 00:06:59,730
I'm going to share my screen again real quick. Okay.

82
00:07:06,560 --> 00:07:09,660
So you're saying let's see.

83
00:07:09,660 --> 00:07:15,380
And then, in the instant of Renee, so it also she would come to this item and she would click edit.

84
00:07:16,040 --> 00:07:18,100
Once for it opens up it'd be like blank.

85
00:07:19,020 --> 00:07:20,260
Yes. Yeah.

86
00:07:20,820 --> 00:07:32,660
Because if you see how this alignment of her picture, you know, the chart that she had on there, she was trying to,

87
00:07:32,660 --> 00:07:34,880
because it's not a line correctly,

88
00:07:37,540 --> 00:07:42,380
but, you know, she couldn't do anything with it because she couldn't, nothing was there.

89
00:07:48,370 --> 00:08:00,030
And I wasn't sure if something was that because normally that's over to the left and that wouldn't line correctly either.

90
00:08:04,050 --> 00:08:06,490
It's not loading for me either.

91
00:08:15,760 --> 00:08:20,600
And another thing, like, where you normally, when you save it and it asks,

92
00:08:20,960 --> 00:08:24,980
do you want to keep the title or whatever? And this title,

93
00:08:25,320 --> 00:08:30,920
where's the RE? It normally will populate into the title box.

94
00:08:31,540 --> 00:08:37,180
It has not a few of people had one where it didn't even, it just is blank.

95
00:08:37,580 --> 00:08:40,140
And I even went in there and tried to put it in myself.

96
00:08:40,140 --> 00:08:52,340
And on our list, it doesn't show up, but if you go into the actual document, I think it's showing let me look.

97
00:08:55,460 --> 00:08:59,980
And I couldn't figure out why it wouldn't show if it's on there.

98
00:09:58,980 --> 00:09:59,680
Yeah, let me.

99
00:10:00,000 --> 00:10:14,780
I'll take this back to my team. Okay. But review it with them. Okay. I choose one that when you guys try to edit a file, then information is not pulling into word and also the issue with the agenda template.

100
00:10:15,300 --> 00:10:17,400
I'm sorry that the file template in general.

101
00:10:17,580 --> 00:10:18,140
Good.

102
00:10:19,720 --> 00:10:20,280
Okay.

103
00:10:21,000 --> 00:10:21,300
Okay.

104
00:10:22,100 --> 00:10:23,000
Thank you for this time.

105
00:10:23,380 --> 00:10:24,380
Thank you.

106
00:10:25,160 --> 00:10:25,380
Okay.

107
00:10:26,120 --> 00:10:26,280
Okay.