[This transcript was generated automatically from audio using AI and hasn't been reviewed by a person -- it can contain mistakes, including plausible-sounding sentences that were never actually said. Treat it as a starting point, not a verbatim record.]

[0:10] Where do I go to your mask green? I haven't done. Oh, I see it right here.
[0:30] Okay. Can you see my screen?
[0:33] I can, yeah. Okay.
[0:46] Now, are you still going to be able to see it because I have two screenings?
[0:51] Yeah. When it opens up in a bird, you'll just have to carry it over.
[0:54] Pared over. Okay.
[1:08] Okay. Can you see that?
[1:10] Um, no, but I still see a letter star.
[1:14] You might have to, we need, we need selectable screen to share, you might have selected a specific application rather than the.
[1:22] Okay.
[1:23] You might have to change your screen.
[1:25] Yeah.
[1:25] Okay.
[1:27] Yep.
[1:27] There it is.
[1:30] Okay.
[1:30] Now you can see it right.
[1:32] Perfect.
[1:41] It's upsharing for some reason.
[1:44] Yeah.
[1:54] There you go.
[1:55] Okay.
[1:56] Okay, so, yeah, this is what we get and their drop down menu should look like this
[2:06] and also then we type in the department head name there and then you know the other one they just enter the text.
[2:14] But everybody what they're getting is not that
[2:21] I'm just so good in these fields.
[2:23] They're just not getting the same option.
[2:25] They they get to and from and yeah all of that, but like when they click here, it only
[2:32] says board of county commissioners and on this one, it's it's a drop down menu that has
[2:40] Josh name.
[2:41] Now that's how it was when we did training and these are people who it's not like they're
[2:46] steal in there and they never locked out. They log out and log back in and they've done this
[2:53] from the beginning, you know, when we told them, okay, we're going live. It's so it's not like
[2:58] there, uh, steal in the training mode thing. They have completely logged out and didn't log back in
[3:03] until we went straight to this system.
[3:09] All right, and yeah, I'll just look like you saw on my screen.
[3:12] We see a different template. No, right. When I click at it, so I think this is a good
[3:17] This is our third engineering team.
[3:21] I hope to have some kind of update with you
[3:23] if we're free in a couple hours or so.
[3:25] Okay.
[3:26] Okay.
[3:27] I think this.
[3:28] Let me make sure that's all I hear.
[3:33] Oh, one thing.
[3:34] Well, well, you were.
[3:36] Send it.
[3:37] Send this up.
[3:38] So someone and support sent me something with one of our
[3:42] users.
[3:44] Um.
[3:45] Something about because she.
[3:47] Let me see what was this one, or issue.
[3:53] Yeah, the issue where the gentle title recommendation area had information, but the word document
[4:03] didn't, and she put something about it at the legislative file in tools, is that something
[4:09] not need to change security setting on somebody?
[4:14] Uh, let's see, I'm not sure I'm following so there are some, you're saying there is unexpected
[4:20] text on the agenda. No, uh, so one, one of the users, the actual wording was showing in
[4:30] the agenda title recommendation area, but when you populate it, you know, when you hit edit
[4:37] and populate the word document, nothing was showing like it was just like this. It was a complete
[4:43] blank text just like on my screen now even though it was showing in the agenda item and her response
[4:51] back to that is that going to the tools and administration under system setting and security.
[5:00] setting, like something was changed there, he said that was a response in a support ticket. Uh-huh, yep.
[5:12] They if I could find that ticket real quick and I could just follow up from there.
[5:18] You need your number.
[5:21] Yeah, just one second. Let's get into our support council.
[5:24] Okay.
[5:31] Yeah, what's the support number in a case number?
[5:33] 067 98390.
[5:40] I'm doing here.
[5:56] She's identifying Renee Soto.
[6:00] Uh-huh.
[6:09] Renee is a drafter.
[6:12] Mm-hmm.
[6:14] And these are the issues that are happening with the drafters.
[6:18] Okay.
[6:20] Let's see.
[6:22] because I even have one lady. She's off right now. So I can't have her to check her's
[6:28] Andrea Johnson if you happen to get in our system. She was having the same problem where
[6:34] her drop down menu wasn't populated correctly.
[6:57] I'm going to share my screen again real quick. Okay.
[7:06] So you're saying let's see.
[7:09] And then, in the instant of Renee, so it also she would come to this item and she would click edit.
[7:16] Once for it opens up it'd be like blank.
[7:19] Yes. Yeah.
[7:20] Because if you see how this alignment of her picture, you know, the chart that she had on there, she was trying to,
[7:32] because it's not a line correctly,
[7:37] but, you know, she couldn't do anything with it because she couldn't, nothing was there.
[7:48] And I wasn't sure if something was that because normally that's over to the left and that wouldn't line correctly either.
[8:04] It's not loading for me either.
[8:15] And another thing, like, where you normally, when you save it and it asks,
[8:20] do you want to keep the title or whatever? And this title,
[8:25] where's the RE? It normally will populate into the title box.
[8:31] It has not a few of people had one where it didn't even, it just is blank.
[8:37] And I even went in there and tried to put it in myself.
[8:40] And on our list, it doesn't show up, but if you go into the actual document, I think it's showing let me look.
[8:55] And I couldn't figure out why it wouldn't show if it's on there.
[9:58] Yeah, let me.
[10:00] I'll take this back to my team. Okay. But review it with them. Okay. I choose one that when you guys try to edit a file, then information is not pulling into word and also the issue with the agenda template.
[10:15] I'm sorry that the file template in general.
[10:17] Good.
[10:19] Okay.
[10:21] Okay.
[10:22] Thank you for this time.
[10:23] Thank you.
[10:25] Okay.
[10:26] Okay.