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Good good evening everyone. Uh my name
is Damon Garrett. I am the president of

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Metro Consulting Associates and the
Highland Park water director. And so

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first I'd like to thank everyone for
taking uh a little bit of time this

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evening to join us to discuss uh lead
service line replacement. Um just want

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to tell you a couple things here. So,
what I'm going to do is uh a little

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brief intro. Um maybe cover some of the
history of lead service line replacement

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in Highland Park. Um do a little
housekeeping and I'll hand it off to

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Elen. So, um we've been replacing lead
service lines in Highland Park since

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2018.
And one of the things that we wanted to

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continue to do uh was improve our uh uh
public engagement. And uh we've replaced

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about 750 lead service lines since 2018,
but we really haven't got to

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» Oh my god,
>> got muted.

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» Oh my goodness. That was That was okay.
Good. Okay, let's let's uh take two.

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That was mute. So [laughter]
Oh my goodness. So I'm sorry. I'll run

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that back. So, good evening everyone. My
name is uh Damon Garrett. I'm the

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president of Metro Consulting Associates
and the Highland Park Water Director.

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So, I'd like to take a moment to thank
everyone for taking a little bit of time

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out of their evening to join us to talk
about uh lead service lines. Um, and one

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of the things we've been we've been
replacing lead service lines in Highland

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Park since 2018.
And one of the things that we want to

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continue to do uh was improve on our
community engagement. So, we've had

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several town halls over the years uh
covering a multitude of topics, but we

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really haven't focused on lead service
lines. So, this evening today, we're

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going to talk about that. I'm going to
share just some just some history about

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what we've been doing since 2018.
Um I'm going to go over a couple of

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housekeeping items and I'm going to hand
it over to Elen. So, um, just to kind of

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set the stage for, uh, for those on the
call, um, there's approximately about

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3,500 lead service lines in Highland
Park. Um, as I just said, um, we've done

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about 750 since 2018.
So, that leaves us with roughly 2,800

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service lines to go.
So uh this project uh that we're

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currently uh doing constructing right
now has a thousand lead service lines

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associated with that. So if you look at
uh what we've done in the past seven

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years and what we're about to do in the
next year, that'll take us to about 50%

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of the lead service lines being replaced
in Highland Park, which is um that's

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that's that's amazing. That's that's a
large number. Um, but obviously with the

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project this large, we wanted to make
sure that we um heard from the people,

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uh, do our best to answer questions and
share what information we have. Um, so

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our goal is to replace those remaining
1,700 lead service lines by 2041, which

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we're uh, which we're required to do by
statute. Uh we're hoping that will be

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done much sooner as we have some other
legal obligations to replace all of the

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water man in H Highle Park by 2031ish.
So we're we're hoping if funding allows

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that we'll be able to get the
distribution line replaced and we'll be

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able to finish well ahead of the 2041
deadline.

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So um and after so what we were doing um
before um this year was about 107 lead

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service lines a year but after this
project's complete that average will go

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up to 218. So those are some robust
numbers for uh for Highland Park and I I

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just wanted to share those. Um, so my
housekeeping items are I know there's a

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lot of people there's a lot of always a
lot of water things to discuss, but for

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our time so that we're efficient tonight
to keep all the questions to lead

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service lines. Um, we will be having a
water not a water but we'll the city

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will be having a town hall at the rec
center on November 20th at 700 p.m. over

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uh on Pitkin from 7:00 to 8:30. So, if
there's other things that you want to

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discuss, which I know there will be, um
you can uh bring those uh questions to

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to that uh event and we'll do our best
to answer them there. Um the only other

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housekeeping item I had was um to to try
to keep us on task and stay organized is

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if you could please get those comments
in the chat um it would be greatly

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appreciated and uh myself and one of our
other team members are going to be

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monitoring that and our goal is to kind
of compile those comments and be able to

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answer them with the appropriate people
um whether it's myself, Ken, Elen or any

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other members of the team. So with that
I'll hand it over to you Elen. Yeah,

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thank you very much, Damon. Uh, I'm Elan
Betanzo and I am the president of

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Safewater Engineering. I assist the city
of Highland Park with Safe Drinking

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Water Act compliance and helping out
with the lead service line replacement

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program. We are recording this
conversation today and so we will post

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it on the city's YouTube channel and it
will the link will also go up on the

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water department website. Um the slides
that we're going to use today will also

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be available on the water department
website and if you want to get a copy

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you'll have an opportunity to request
that at the end of the meeting today and

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we can email that directly to you. And
we also request that you remain on mute

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for the presentation portion of this and
then you can come off mute for some

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discussion um when we get to the
question and answer section. So, as as

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Damon said, put those questions in the
chat as as we go, as you think of them

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because that'll help us. Okay. So, I am
going to uh introduce the members of the

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team that you'll see here at our meeting
today and that you'll see working on

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this uh in your neighborhoods.

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So

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as the slide comes up there

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we go

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that work. That slide just disappeared
again.

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[clears throat]

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Well, why don't we start with um
>> maybe I have the view wrong just um No,

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sorry.

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Okay. Um so, well,
um if you can figure out the slides,

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I'll keep going. So, today we have
you've already met Damon. We're going to

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have uh Ken who is the field operations
manager is also going to be presenting

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and we have the work department
supporting us here as facilitators and

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they have developed all the outreach
materials for the lead service line

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replacement program. So we have Fatima,
Libby and Denise supporting us today. So

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then on the next slide we have the faces
of the folks that are working in the

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neighborhoods. They are going to be the
people on your street, sometimes in your

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house when you're getting a lead service
line replaced. So, we have Winston, Ken,

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Eugene, and Kobe. And they are all with
the Highland Park Water Department, and

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Eddie is with the contractor that is
doing the construction. Um, so Eddie has

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been knocking on a lot of doors,
scheduling uh appointments for lead

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service line replacement. So, you might
see his face as well. But um Winston,

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Ken, Eugene, and Kobe are the people who
are going to be most frequently on your

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street and in your neighborhood. We have
some more supporting folks on the next

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slide.
Uh we have Derek, Doug, Jordan, and

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Jaden who are also supporting the
program. So these are also faces that

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you might see in your neighborhood when
lead service line replacement is

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happening.
Okay. So, let's talk about lead service

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line replacement. It kind of starts off
with what is a service line. So, we have

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water manes that run down the streets.
They pretty much follow the grid pattern

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of all of the streets in Highland Park.
And uh we've got so we've got water

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manes that are taking large quantities
of water, but then we need a small pipe

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to connect that water mane to individual
homes, individual buildings. So, um what

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we the service line in Highland Park
because of when they Highland Park was

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built, most of them are made of lead. Um
the service lines, uh we are in the

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process of replacing all the water manes
in Highland Park and as Damon said, we

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have new requirements to replace all of
those lead service lines in the city of

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Highland Park. Um,
lead is a potent neurotoxin that can

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cause learning and behavior problems in
children. It has reproductive and

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developmental health effects. And lead
has also been associated with heart

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disease, high blood pressure, and kidney
problems in adults. So, we want to get

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the lead out of the drinking water. It
will make the water safer for everybody.

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So, that's a really important project
for Highland Park. And we, you're

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probably wondering, do you have a lead
service line at your own home? We do

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have an inventory that we have published
on the website. And so, uh, we're

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navigating to it right here. This is the
Highland Park Lead Service Line

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Replacement Program website. And if you
scroll down on this page, we can find

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the inventory that's posted. There is a
map here of Highland Park. and it'll

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come up. And we see a series of red
lines and blue lines in here. And you

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can see in the chat, Libby dropped the
um the URLs. So, you can click on that

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and you can navigate this on your own
while you're here for this meeting. But

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the the red lines that you see on this
are where there's lead service lines and

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the blue lines are places where uh a
lead service line has already been

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replaced or we have confirmed that a
non-LED material is at that location. So

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then to show you how you can use this
yourself, there's a search bar you can

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see here. Um and we're going to type in
an address. Let's type in um 1250

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Woodward Avenue. That's the municipal
building there.

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And so you can see the address pops up.
It zooms in and then you can see that

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parcel and then there is that line
that's um coming from the street to that

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building. So we see it's a red line uh
here. So we're anticipating that there's

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a lead service line there at the
municipal building. So, this is how you

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can use the um the inventory to see if
you have a lead service line at your

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home. Um you can share the site with
your friends and your neighbors and so

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they can search up their sites. Uh and
so then obviously the next thing is how

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do we get rid of that lead service line?
So, um, going back to the slides here,

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uh, I'm going to hand it over to Ken to
walk through the process of what you can

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expect when your lead service line is
being replaced.

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» Good evening. I hope everyone is having
a wonderful evening. My name is Kenneth

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Miller. I'm with uh, Metro Consulting
Associates. Uh I am the uh operations

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manager uh of uh Highland Park, the
Highland Park Water Department. So let's

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get right into the meat of the of the
discussion because I'm sure many of you

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are wondering what you can expect to
happen when the lead service line is

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replaced. So I have a grouping of slides
that will help you understand that a

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little better. Before the lead service
line is replaced, the contractor will

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knock on your door to schedule an
appointment or our customer service

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staff will be calling you for an
appointment. Their number is

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313-8651876.

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We invite you to give them a call if you
would like more information or if you'd

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like to schedule 313-8651876.

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Then the inspector will provide a
six-month supply of certified lead

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reducing water filters. We are asking
you as the resident to sign a service

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line replacement agreement. This is very
important for tracking purposes as well

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as it is the law.
Also, before the lead service line

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replacement,
uh uh it we we're going to ask you to

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make sure that there is a clear path to
the water meter in your basement or

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crawl space. Very important. We don't
want to disturb any of your items. So,

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we would like for you to move them.
Also, we were going to ask that you move

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items out of your yard that may get
damaged during our construction.

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And also, please arrange for an adult,
someone 18 or older, to be at the home

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during the entire appointment. The
appointment is about four hours.

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During the lead service line
replacement, there are several things

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that we want to make sure you know. The
contractor will turn off the water

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before the construction begins on the
day of the appointment. So, what we're

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asking, what I normally ask is that you
fill a bathtub full of water or several

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buckets for toilet flushing and the
like.

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The contractor will dig a 3ftx 3 ft
square in front of your yard to

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determine the service line material.
Well, what uh what what will we find?

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Well, we will find either that your
service line is copper or plastic, lead

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or galvanized. If it is copper or
plastic, your service line will be

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connected to the new water mane uh and
your property will be restored.

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If we find that your service is lead or
galvanized steel, we will replace that

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lead or galvanized steel line and your
your property will be uh restored.

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Also during the service line
replacement, the Highland Park Water

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Department inspector will flush water
through the household plumbing to remove

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any particles that may have released
during the construction. This is very

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important. Please allow us to do the
flushing or the inspector will provide

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flushing instructions for you to
complete the steps yourself. We would

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much rather do the flushing. Please
allow us to do so.

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The in the the inspector though will
provide written notification that the

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new service line was put in. Please
sign. This is also for tracking purposes

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and it is also the law. The contractor
will restore water service to your home

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that same day that we turn it off.
Let me go go through the flushing

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instructions though while we're here
together. It's important to flush the

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plumbing after the lead service line is
replaced. Uh first to remove the first

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what we would like to do is have you the
homeowner remove the air raators from

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all faucets in your home.
Then allow all cold cold open all cold

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water taps in the house starting at the
lowest level of your home perhaps the

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basement or crawl space. Continue
opening the cold water taps throughout

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the house, opening the highest uh or
furthest faucet last.

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You will let the water run for 30
minutes to flush any sediment or

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particles.
Turn off each tap starting with the

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first faucet you opened, perhaps at the
basement or crawl space,

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finishing at the top floor.
You will brush and rinse all the air

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raators before you screw them back on.
Do not flush uh at taps where air

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raators cannot be removed. Why are we
saying that? Well, there has there is

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there are some findings. A water
research foundation study from 2021

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looked at the lead levels before and
after flushing.

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Lead levels were up six parts per
billion. PPB while the lead line was

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still in place. Similar but a little
higher than Highland Park uh levels.

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After replacing the line, lead spiked in
these testings to 79 parts per billion.

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Removing the air raators and flushing
the pipes brought lead levels down to

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two parts per billion to under two parts
per billion. Within two months, lead

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levels drop to nondetectable, and that's
what we want. No level of lead is

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acceptable.
Let's talk about after the replacement.

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The Highland uh uh park water department
will notify you when the construction is

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complete. This action sets the oneyear
guarantee. The one-year warranty will

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start at that point.
Restoration will begin when construction

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is complete in the construction zone and
the uh and be completed ASAP, weather

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permitting. Sometimes we get pretty
decent weather for doing restoration in

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the months of December and maybe even
January, but that is not a guarantee.

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The restoration will include seeding and
mulching, landscaping disturbed areas

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where we had to dig during the service
line replacement.

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replacing disturbed pavement with
similar surfaces according to the

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engineering standards.
So for example, if we had to dig in the

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street and there was ashalt street, we
would try our very best to put back

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ashalt streets,
replacing damaged flowers, shrubs, and

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the and trees of any kind

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after our lead service line replacement.
Also, the Highland uh park water

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department will notify you when the
restoration is complete. After one year,

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you will be responsible for the replaced
water service line from the curb stop to

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your home. Well, what is a curb stop?
The curb stop is the little control

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valve that we that you see people stick
a key in at your property line. From

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that point to the water man, you will be
responsible. No, from from that point to

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the home, you will be responsible. From
that point to the home.

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Now, the question may be asked, when
will my service line be replaced? Some

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of you have this this process has
already begun, but you've been invited

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to this meeting because Highland Park is
replacing lead service lines within your

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neighborhood. What we have done here is
provided a map that will show you the

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project areas that are coming very soon
or are taking place right now. This

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information will be shared uh so that uh
you may view it later on.

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I'd like to uh oh before I turn it back
on turn it back over to uh another

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presenter uh
I would like to talk to you about why

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you should participate in this program.
There are three reasons in particular.

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It removes the biggest source of lead in
your drinking water, lead contamination.

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Also, it avoids a $10,000
expense

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and keep your water on.
And the third and most important reason,

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it will allow us to partner with you to
work together for a safer Highland Park.

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Now, I'd like to turn it back over to
one of the other presenters.

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» Thank you, Ken. That was really helpful.
Um, Elen, did you have the polls? Are we

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going to do the polls? Yeah. Okay. So,
if everyone We're going to run a little

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Zoom poll really quickly. Um, if you see
that pop up on your screen, um, it'd be

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great if you could answer that, just
kind of understanding who's in the room

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and how much work has been done on
y'all's property already. Um, so we'll

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give that a few minutes. I see some
questions in the chat, so please

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continue with those. We're going to move
to that in one second. Um, and after we

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do the things in the chat, I'll open it
up for um, voice questions um, for

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anyone that's on the phone or maybe
doesn't have access to that chat. But

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we'll do those chat ones first.
>> Libby, do we have the uh, raise your

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hand for those for the voice or No.
>> Um, I believe we do.

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So, if anybody um, yeah, has a question
that's on the phone, try to raise your

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hand. Um,
and I will watch out for that. There's a

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lot of people on the phone. So, um,
yeah, we'll try to facilitate that after

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we answer these ones in the chat.
All right. Should we

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» keep that open? Oh, there's sh the
results there.

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» All right. So, we've got um the majority
of people who responded have not yet had

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their lead service line replaced, but
we've got um some some one yes and two

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I'm currently in the process.
Um and then have you received a

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certified lead reducing water filter? We
we have one yes and the majority nos.

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So, is everybody able to see those poll
results? Are you able to see those,

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Libby?
>> Yep.

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» Great. Thank you.
All right. Well, I'm going to start at

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the top. We'll just go in order of the
questions that were asked. Um, I have a

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couple for construction. So, that might
be you, Ken. Um, will all the line

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replacement be done outside or is there
going to be digging in our basement?

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Most of the service line has to be
replaced outside, but there will be some

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digging in basement to uh complete the
process and put in the new water meter.

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» Great. Thank you.
Um, also we have a question um about the

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air raators and assuming that a lot of
people might not know what an airator is

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or how to remove their air raator when
we're talking about that very important

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00:24:00,000 --> 00:24:08,159
flushing um process. Will there be
people on site that can show folks about

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the air raators and how to remove them
and um assist with that?

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» Yes, there there will be an inspector
for every lead service line replacement.

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So, if you have uh trouble understanding
what an air raator is, our inspector

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will help you do so. We will uh show you
where the air raators are in your home

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faucets and uh we'll ask you then to
remove them. Yes.

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» Great. Um then we have a couple comments
and kind of questions. Um thank you for

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attempting to be transparent. You
mentioned the website so casually as if

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it was common knowledge. maybe it had
been shared widely. So now folks are

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glad to have that URL. Um I'll put it
back in the chat again. Um and then

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we'll have a little place at the end of
this call where you can send put your

284
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email in. Um and we'll send you a copy
of these slides so you'll have all of

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00:25:01,279 --> 00:25:09,520
the URLs that were in these slides as
well. But um maybe Elen, you could

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answer this one. These slides will be
important to share, but also handouts or

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printed materials to reference. Will
there be any of those available for

288
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residents?
>> Yes. So, there are printed materials

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00:25:20,080 --> 00:25:25,200
that will are being delivered for every
home. Every time, every place where

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there's going to be a lead service line
replacement on this project, those

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00:25:27,200 --> 00:25:35,520
materials are being delivered directly
to that home. Um, we also will have some

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00:25:32,799 --> 00:25:41,840
at the customer service center uh for
people to pick up copies if they're not

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on the current project. And uh we do
also plan to have some future community

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00:25:44,799 --> 00:25:51,520
meetings in person where we'll have
copies of those available.

295
00:25:49,840 --> 00:25:54,400
Thank you.
Um all right. So in those three

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important points that we said these are
the most important things um about this

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program and we mentioned the $10,000
expense. We have a question around what

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is that $10,000 expense? Um define this
please.

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Well, we as well as the contractor do a
awesome job in trying to contact

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everyone on the block when we are
replacing lead water services. Uh first

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00:26:19,600 --> 00:26:26,480
the the very first thing that the
contractor is doing is replacing the

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00:26:23,600 --> 00:26:32,640
water man. So that that kind of signals
to our neighbors that uh something else

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00:26:29,520 --> 00:26:38,000
is coming. What we do is we hand out
printed materials so that uh folks know

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00:26:35,679 --> 00:26:44,159
that the lead service line replacement
is coming. According to the law, we have

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00:26:40,640 --> 00:26:50,799
to make three attempts to contact the
individuals uh that are getting new

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water services. Unfortunately, what we
have found is that after all the

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attempts have been made, there have been
there's been uh customers that are

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00:26:58,960 --> 00:27:06,400
nonresponsive.
Uh our contractor has to move on to

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00:27:03,279 --> 00:27:13,279
another part of the city at that point.
And that's where sometimes a $10,000

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00:27:10,000 --> 00:27:18,640
uh expense is incurred by a customer
after we have left for more than a year

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00:27:15,760 --> 00:27:22,200
or uh after our contractor is on another
part of the project.

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So they have to so in long story short
at that point we have to turn it back

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over to that individual to replace their
own lead water service to copper.

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And so it's not like someone's ticketing
anyone. No one's getting penalized. It's

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just that would be the approximate cost
to do this yourself. Whereas this

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program is covering it for the resident.
>> That is correct. Correct. And uh uh if

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you if you uh work through us, all the
permits and everything are taken care

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00:27:53,120 --> 00:27:59,840
of. If you have to do it yourself, you
have to get permits and everything and

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do restoration yourself. So that's where
the $10,000 cost comes in.

320
00:28:03,679 --> 00:28:10,240
Great. Thank you. Um, thank you for the
service line replacement program. How do

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00:28:08,399 --> 00:28:14,159
you determine the order in which houses
are served? There's a couple

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00:28:11,840 --> 00:28:18,240
multi-question here. So, what's the
order? How does the rate of replacement

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in Highland Park compared to other
cities? And how is this program funded?

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And is there additional funding that
would maybe speed up the number of

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replacements or the rate of
replacements?

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So I will uh I will answer the first
part and then I'll turn the other parts

327
00:28:35,279 --> 00:28:41,440
over to other people on the panel. Okay.
>> Okay.

328
00:28:38,159 --> 00:28:46,799
» All right. So uh our contractor is
working along with us in scheduling

329
00:28:43,360 --> 00:28:51,440
these lead service uh replacements and
uh like I said, we've been doing a great

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00:28:48,799 --> 00:28:57,360
job. Our customer service staff is
making phone calls. Our contractor is

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00:28:54,320 --> 00:29:04,000
knocking doors. And so, uh, what we try
to do is to do them all in a row if

332
00:29:00,559 --> 00:29:07,840
possible. That's not possible 100%
because we understand that we miss

333
00:29:05,840 --> 00:29:15,120
people and we have to do multiple
attempts. So, then we come back around

334
00:29:10,240 --> 00:29:21,279
and do do houses again. So, our goal is
to do them all in a row, but sometimes

335
00:29:17,279 --> 00:29:27,679
we can't. So, um, that that that is the
the order in which we go if we can

336
00:29:23,919 --> 00:29:33,679
completely in a row.
>> Thanks, Ken. Um, I'll take a shot at the

337
00:29:30,240 --> 00:29:38,799
remainder of that question. Um, so I
think the requirement is um for 5% of

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00:29:37,279 --> 00:29:45,679
the service lines to be replaced
annually. Um, where Highland Park has

339
00:29:42,240 --> 00:29:51,279
fallen uh in the past is uh a little bit
below average on that. Um as I mentioned

340
00:29:48,640 --> 00:29:59,679
in the beginning of the call um just
since 2018 we had replaced a little

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00:29:54,640 --> 00:30:06,000
around 110 for our system size 5% would
be

342
00:30:01,200 --> 00:30:10,559
175 and so now you know if you just look
at the average over over the years um it

343
00:30:08,880 --> 00:30:16,159
looks slightly under but there have been
years where we have exceeded that in

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00:30:12,640 --> 00:30:20,799
that particular year. So um and the lack
of us being able to maybe hit that

345
00:30:18,159 --> 00:30:26,000
average has been uh mainly because of
funding. So after this project is

346
00:30:23,679 --> 00:30:33,200
complete, our average is going to almost
go up and double. So um you know I

347
00:30:29,600 --> 00:30:39,440
talked about around 218. So 218 would
exceed uh the 5% minimum requirement and

348
00:30:36,960 --> 00:30:45,919
that's partially because uh the state of
Michigan uh has dedicated earmarked a

349
00:30:43,600 --> 00:30:50,399
significant amount of funds for uh
infrastructure replacement in Highland

350
00:30:47,440 --> 00:30:57,760
Park water man and um service line
replacement. So that's kind of where we

351
00:30:53,600 --> 00:31:02,640
stand. Um we uh are always looking for
additional funding to accelerate that

352
00:30:59,919 --> 00:31:07,760
time um frame. But what people also have
to realize is right now I mean this

353
00:31:05,840 --> 00:31:12,080
summer we had more construction than
we've ever had and we had boil water

354
00:31:10,320 --> 00:31:16,399
alerts. We had water mane breaks
everywhere. We had people complaining

355
00:31:14,080 --> 00:31:19,679
about dust and you know so it's one of
these things where we've been trying to

356
00:31:17,760 --> 00:31:25,360
ramp up the level of activity of
replacement. a one what the funding it

357
00:31:22,559 --> 00:31:28,799
would allow, but two, you know, it's it,
you know, we didn't do very much

358
00:31:26,640 --> 00:31:33,200
construction in Highland Park 7 years
ago, and now you've got construction

359
00:31:30,720 --> 00:31:38,080
happening on every street. So, you know,
we're doing our best to to get them

360
00:31:35,039 --> 00:31:43,840
replaced as fast as we can. Uh we also
are, you know, trying to do the best job

361
00:31:41,200 --> 00:31:47,840
we can at uh managing the chaos that
comes with construction and the

362
00:31:45,120 --> 00:31:53,360
coordination of people being everywhere
on on every street. So, um

363
00:31:51,279 --> 00:31:56,640
I I would love to I would love to say we
could get it all done in two years, but

364
00:31:54,960 --> 00:32:00,559
I mean even if we could and we had a
contractor on every street, I think it

365
00:31:58,559 --> 00:32:05,039
would drive us all crazy. So, I think
we're on a pretty good pace. I think we

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00:32:02,960 --> 00:32:08,960
we were, you know, under slightly under
average, but I think that with this

367
00:32:07,360 --> 00:32:13,039
project and moving forward that we're
going to be over average. And like I

368
00:32:10,880 --> 00:32:19,440
said, if we're able to get all the water
mane done, all 60 miles replaced by

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00:32:16,799 --> 00:32:23,279
2031, which would mean we would have
replaced 60 miles of water mane and we

370
00:32:21,360 --> 00:32:28,000
started doing that in 2018. So that
that's that's pretty good. And the

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00:32:25,519 --> 00:32:32,480
majority of all of that or at least the
last several years have have been state

372
00:32:30,559 --> 00:32:37,039
funded. So no additional cost to the
customers. That's just been the state

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00:32:34,480 --> 00:32:42,720
that's given grants. um the the first
project maybe the first two were loans

374
00:32:39,919 --> 00:32:46,880
which um you know was are loans so th
those are additional expenses but the

375
00:32:44,320 --> 00:32:53,440
projects uh in the last several years
have been all grant funded.

376
00:32:50,960 --> 00:32:58,799
» Thank you that was helpful. Um folks
just uh for folks dialing in if you want

377
00:32:56,720 --> 00:33:05,120
to raise your hand to ask a question you
can press star 9 um or use the app if

378
00:33:01,919 --> 00:33:09,840
you're there. Um Joshua, I see your hand
and we'll get to you in one second. We

379
00:33:06,720 --> 00:33:15,279
have a few more from the chat. Um what
size are the replacement lines going

380
00:33:12,080 --> 00:33:24,080
into the homes?
>> Uh per the law uh we put in 1 in water

381
00:33:19,519 --> 00:33:29,360
services uh to the homes and uh that
that is a standard practice throughout

382
00:33:26,080 --> 00:33:34,240
the country, one inch. So you you will
more than likely get a larger service

383
00:33:31,919 --> 00:33:39,360
because many of the homes are either 3/4
or 5/8.

384
00:33:37,440 --> 00:33:43,840
» Thank you.
Um in the restoration process, the

385
00:33:41,360 --> 00:33:48,880
contractors came 5T past the sidewalk
onto my property and damaged some

386
00:33:45,919 --> 00:33:52,880
lighting and some specific plants. I'm
concerned it might just be a

387
00:33:50,320 --> 00:33:58,080
compensation check for that because um
how do they get the labor costs for

388
00:33:55,360 --> 00:34:03,200
replacing something like that covered?
Well, during the contract, uh, they are

389
00:34:00,799 --> 00:34:10,879
responsible for replacing in kind any
shrubbery that is damaged. So, that more

390
00:34:07,840 --> 00:34:17,599
than likely would be replaced. Uh, the
the type of shrub uh that was damaged

391
00:34:13,520 --> 00:34:25,040
will be replaced. Uh before the the
project begins, we do a uh video to make

392
00:34:21,760 --> 00:34:29,839
sure that uh we capture all of the
damage that might be uh there at the

393
00:34:28,000 --> 00:34:34,800
properties or in the sidewalk or in the
right away. And so we will have captured

394
00:34:32,240 --> 00:34:41,760
that there at your home. So we know what
type of shrubbery we need to replace. Uh

395
00:34:37,520 --> 00:34:50,079
and uh we will do so. the 5-ft pasture
sidewalk. Um where some lighting was was

396
00:34:46,639 --> 00:34:54,480
damaged. Um I'm going to ask that one of
the facilitators perhaps get this

397
00:34:51,679 --> 00:34:59,359
person's information so that I can look
into this and uh we'll do so.

398
00:34:57,280 --> 00:35:04,760
» Sure. If you can put that in the chat,
um we can uh forward that along.

399
00:35:05,119 --> 00:35:13,200
» Um okay. Why would we be responsible for
the waterline replacement after one

400
00:35:10,640 --> 00:35:17,920
year? It's not like we can know if it
was installed correctly.

401
00:35:15,920 --> 00:35:24,720
So, uh I want to make sure I'm very
clear on that. So, after one year, it's

402
00:35:21,839 --> 00:35:31,200
it's really very basic water
construction protocol. The uh the water

403
00:35:28,480 --> 00:35:37,119
man and the water services are
warrantied for one year. So now after

404
00:35:34,000 --> 00:35:42,480
that one year mark uh the customer is
responsible from the their property line

405
00:35:39,680 --> 00:35:47,920
up to the house. The city is responsible
from the property line back to the water

406
00:35:45,599 --> 00:35:52,720
man. And so that is very standard
practice that has been practiced for

407
00:35:49,760 --> 00:35:57,200
many many years. So at some point we do
have to turn it back over to the

408
00:35:54,800 --> 00:36:01,320
property owner and that is after the
one-year warranty is over.

409
00:36:01,760 --> 00:36:08,079
» Thank you.
Um, please share where the customer

410
00:36:05,359 --> 00:36:13,200
service center is.
Um, can we talk just inform folks about

411
00:36:10,720 --> 00:36:17,760
what how that customer service pro
process is working?

412
00:36:15,440 --> 00:36:24,400
» Yes, they can they can walk right in at
12 050 Woodward Avenue right at the

413
00:36:21,520 --> 00:36:29,200
corner of Woodward and California. Uh,
we have a parking lot on the California

414
00:36:26,480 --> 00:36:33,280
side and they can come right up to on
the first floor as soon as they walk

415
00:36:31,200 --> 00:36:38,880
into the lobby. we are directly to the
right and uh they can ring the bell and

416
00:36:35,760 --> 00:36:43,280
our our fine customer service staff will
ask them what they can do for them and

417
00:36:40,800 --> 00:36:48,000
and and and uh process any issues they
have.

418
00:36:45,119 --> 00:36:53,200
» Great. Um there's also the phone number
that will that are in the slides and

419
00:36:50,480 --> 00:36:57,440
it's also on the website that um that we
put in the chat and we'll put that in

420
00:36:54,640 --> 00:37:02,079
there again for folks. Um, since
underdeveloped properties are charged a

421
00:36:59,520 --> 00:37:05,440
water ready fee, which would be the
lines

422
00:37:03,839 --> 00:37:09,280
which would be the lines and of course a
runoff fee. Will underdeveloped

423
00:37:07,359 --> 00:37:16,960
properties have the new lines installed
and capped until construction is done?

424
00:37:13,680 --> 00:37:24,079
» We have no and the the the uh the reason
is for uh because of funding and other

425
00:37:20,560 --> 00:37:28,880
common sense reasons. uh we we that
property may never get developed. Uh

426
00:37:26,800 --> 00:37:35,520
someone may come and knock down a an
existing home and build a much larger

427
00:37:31,119 --> 00:37:41,599
home. So uh if a property is not
developed or there is no home there,

428
00:37:38,079 --> 00:37:45,440
there will be no service placed there.
>> Got it.

429
00:37:43,680 --> 00:37:49,280
If someone does not allow the current
contractors to replace the lead line,

430
00:37:47,599 --> 00:37:53,920
will they still connect that line to the
main or will they be without water until

431
00:37:51,359 --> 00:37:59,280
it's replaced?
>> Well, they they have to uh we have to

432
00:37:56,160 --> 00:38:05,040
disconnect any lead line. We will not
connect any lead services to our new

433
00:38:03,040 --> 00:38:11,280
water man. Uh we will be out of
compliance. It would be against the law.

434
00:38:07,440 --> 00:38:16,800
And so a a person is encouraged to
please join this program so that they

435
00:38:13,680 --> 00:38:20,640
can get a new copper service so that we
will all be in compliance. I would have

436
00:38:18,720 --> 00:38:25,040
to turn the water off and that home
would be without water.

437
00:38:23,440 --> 00:38:29,040
» What will our water pressure be like
after all the lines are installed? The

438
00:38:27,040 --> 00:38:34,079
pressure has been very low since this
project started.

439
00:38:31,760 --> 00:38:39,280
» I'm concerned about that question. could
you please have that person uh put

440
00:38:36,480 --> 00:38:45,280
something in the chat so that I can find
out uh when they experience this low

441
00:38:42,800 --> 00:38:51,280
water pressure to answer the question
though the water pressure should be much

442
00:38:47,440 --> 00:38:56,400
improved uh for
in in my line of work there's something

443
00:38:53,200 --> 00:39:00,960
that's called C factor and not to get so
involved in it it is actually the

444
00:38:57,920 --> 00:39:05,760
roughness of the pipe inside of the pipe
and so with brand new pipes

445
00:39:03,520 --> 00:39:11,200
there will be very little C factor.
There'll be a a number of about 60 which

446
00:39:08,079 --> 00:39:16,640
is non-existent roughness and so the
pressure will be improved.

447
00:39:14,000 --> 00:39:20,240
» So so Libby I can I can expand on Ken.
So

448
00:39:17,680 --> 00:39:25,760
» um we have had
uh a number of fluctuations in the

449
00:39:22,320 --> 00:39:30,880
pressure um over especially this year uh
in the spring uh we were disconnecting

450
00:39:28,640 --> 00:39:34,960
emergency connections. We had the master
meter project under construction and so

451
00:39:33,440 --> 00:39:40,000
pressures were kind of all over the
place. Um the master meter project was

452
00:39:38,480 --> 00:39:44,560
complete. Two of the three meters were
complete in July. The last one was

453
00:39:41,760 --> 00:39:49,119
completed uh about a month ago or mid
October. And what we're seeing now that

454
00:39:47,440 --> 00:39:52,480
we're have a master meter, those
pressures are much more sustained than

455
00:39:50,880 --> 00:39:58,400
they ever have been in the city.
Probably up I don't know five, six,

456
00:39:55,920 --> 00:40:03,839
seven, eight, 5 to 10 PSI in the system
as a whole. Um that does not mean there

457
00:40:00,800 --> 00:40:07,359
are not streets that may still
experience plush pressure fluctuations

458
00:40:05,920 --> 00:40:13,440
and that could be due to a number of
reasons. We're still isolating mains to

459
00:40:09,920 --> 00:40:18,320
construct new mains um uh closing valves
to do different things. So those

460
00:40:15,839 --> 00:40:25,440
pressures are over are are fluctuating
and varying but overall I can say since

461
00:40:21,839 --> 00:40:29,440
being here since 20 2016 as the water
director they're as good as they have

462
00:40:27,520 --> 00:40:34,880
been. And part of it is what Ken talked
about is the new uh C factors. It's not

463
00:40:32,480 --> 00:40:39,280
perfect, right? But it's if you looked
at the history and the trajectory, we

464
00:40:37,040 --> 00:40:44,960
are much better off than we were several
years ago.

465
00:40:42,000 --> 00:40:48,720
Thank you. Um what is the project that's
happening right now? The step um I think

466
00:40:47,680 --> 00:40:52,079
this when we were talking about the
steps of the process, the step related

467
00:40:50,480 --> 00:40:57,599
to someone knocking on the door and
sharing information did not happen.

468
00:40:55,920 --> 00:41:03,520
Um
well uh I'm I'm going to say that we

469
00:41:01,200 --> 00:41:11,200
have complied with all of the city with
the state and federal directives. If

470
00:41:06,640 --> 00:41:16,800
that person did not get uh have contact
made uh please reach out to us either at

471
00:41:14,640 --> 00:41:23,040
that number or you can leave your
information in the chat so that we can

472
00:41:19,359 --> 00:41:28,240
find out what may have been the problem.
>> Great. Can can you also put up the

473
00:41:25,599 --> 00:41:34,400
schedule the the map that has a schedule
on it um just to review the project

474
00:41:30,560 --> 00:41:38,119
that's going on right now?
>> Yeah, that might be helpful.

475
00:41:38,160 --> 00:41:49,760
» Yeah, this one. So, the section that's
west of Woodward Avenue is ongoing right

476
00:41:46,640 --> 00:41:54,000
now with lead service line replacements.
And to the east of Woodward, there's

477
00:41:52,240 --> 00:41:58,079
been water main replacements already,
but no lead service line replacements

478
00:41:55,760 --> 00:42:02,319
yet. So, if you're on the east side of
Woodward, uh you wouldn't have had a

479
00:42:00,560 --> 00:42:07,680
door knock yet, but you should have
received information at your door about

480
00:42:04,800 --> 00:42:10,880
this meeting and about the water main
replacement happening.

481
00:42:13,040 --> 00:42:18,960
All right. Once you contact the
homeowner to replace the line, how much

482
00:42:16,960 --> 00:42:27,520
time do they have to reply if they're
not home?

483
00:42:20,960 --> 00:42:34,720
» We we give a uh I I'm not going to say
that we uh a a definite number. We have

484
00:42:31,440 --> 00:42:41,599
get we have actually given at least a
month uh lead time for those who have

485
00:42:38,079 --> 00:42:47,359
not responded at least a month. Um Elen
or Damon might want to chime in on this.

486
00:42:44,640 --> 00:42:53,839
Um we are we are responsible for the
45day

487
00:42:48,960 --> 00:42:59,119
notice. So 45 days before the first
excavation for the very first lead

488
00:42:56,480 --> 00:43:06,400
service replacement is done. we have to
notify the entire area. So they get at

489
00:43:02,720 --> 00:43:10,680
least 45 days and then several weeks
after that to comply.

490
00:43:13,119 --> 00:43:21,599
Okay. Um
let's see. Right now 1-in connections

491
00:43:18,240 --> 00:43:26,960
cost more than a 5/8 in or a 3/4 inch.
Will everyone with a 5/8 or 3/4 inch get

492
00:43:24,640 --> 00:43:32,800
an increase in their bill um once they
have the 1- inch connection?

493
00:43:30,640 --> 00:43:38,880
» So, I know Ken would not like to touch
that question. So, I will touch this

494
00:43:34,880 --> 00:43:42,800
one. So, this has been um an ongoing
question and it's been out there for a

495
00:43:40,480 --> 00:43:48,000
while. So, I'll just start by saying in
the past it was a straight yes was the

496
00:43:45,119 --> 00:43:52,560
answer. Yes, it would be uh an increased
size meter and it would be an additional

497
00:43:50,560 --> 00:43:59,119
ready to serve charge. So, I know people
have been not very excited about that.

498
00:43:55,440 --> 00:44:03,440
Now, that was prior to all the things
that have been happening currently. And

499
00:44:01,200 --> 00:44:08,720
so, that was prior to having master
meters constructed, right? And why

500
00:44:05,920 --> 00:44:13,359
that's important is because right now we
are in the process of trying to

501
00:44:10,960 --> 00:44:18,480
renegotiate our contract with our water
service provider which is GLWA. So the

502
00:44:16,240 --> 00:44:22,640
short of that is we have master meters
in the ground. We have a more accurate

503
00:44:20,400 --> 00:44:28,400
reading of water. So the charges to the
city should go down. Okay. So what that

504
00:44:25,839 --> 00:44:33,920
means is as you start to look at those
charges and those ready to serve charges

505
00:44:31,280 --> 00:44:40,240
and this and the charges as a whole, we
should be able to provide some relief

506
00:44:36,640 --> 00:44:45,440
moving forward. So So I, so really where
I sit right now, I would probably answer

507
00:44:42,880 --> 00:44:50,240
that question is probably not. The other
thing that we got to take into account

508
00:44:47,680 --> 00:44:55,359
is the number of aggregate lead service
lines being replaced along with the w

509
00:44:53,200 --> 00:45:03,920
the the water man. So the ready to serve
charges, you know, we're replacing 10

510
00:44:58,640 --> 00:45:09,040
miles a year, 14 miles a year. So that
as the new water man is constructed, the

511
00:45:06,640 --> 00:45:12,880
the in theory the expense with the ready
to serve should be going down because

512
00:45:10,480 --> 00:45:18,640
you have newer water mane in the ground.
So the old answer was yes, it's going

513
00:45:15,920 --> 00:45:23,599
up. The new answer is we are trying to
work through these things and I'm hoping

514
00:45:21,599 --> 00:45:29,040
that by the time that we need to do rate
setting um in the next several months

515
00:45:26,160 --> 00:45:34,640
that we will be able to not uh increase
those uh that ready to serve charge for

516
00:45:31,760 --> 00:45:38,880
the 1 in installation.
So, it's good news, but in the past it

517
00:45:36,960 --> 00:45:44,000
was, yeah, it's going up. And, you know,
we've spoken to a number of people. Our

518
00:45:40,640 --> 00:45:48,319
our um customer service um specialists
have have talked to people about it and

519
00:45:45,920 --> 00:45:54,079
and they probably get calls on that all
the time. Probably at least several

520
00:45:50,960 --> 00:45:57,920
handful a day. But, um you know, we you
got to give us time. You know, we we

521
00:45:55,680 --> 00:46:03,200
were in this legal battle for 10 years.
Now we're in this battle of now that we

522
00:46:00,800 --> 00:46:07,200
have more factual information, we need
our bill to look different. So we're

523
00:46:05,200 --> 00:46:12,160
kind of going through that process now
both on the water and sewer side. So

524
00:46:09,680 --> 00:46:16,000
when we get through that, um obviously
those savings would be shared with the

525
00:46:13,599 --> 00:46:20,319
residents.
>> Great. Thank you. Um so once we put up

526
00:46:18,560 --> 00:46:25,040
the map, there was a question of what's
happening on the east side. Um is there

527
00:46:23,280 --> 00:46:31,359
any lead service lines happening right
now? Um, Barisford to Connecticut. Is

528
00:46:28,480 --> 00:46:36,079
that maybe not the same project?
>> That's That is actually the same

529
00:46:33,119 --> 00:46:41,200
project, but there are not right now any
lead service line replacements being

530
00:46:38,640 --> 00:46:46,480
done from Beersford to Connecticut.
Right now, our crews are concentrating

531
00:46:43,280 --> 00:46:53,200
on replacing water manes. And then
that's when the after that is completed

532
00:46:49,760 --> 00:46:59,920
then the new lead uh the new copper
services will be installed. Uh all these

533
00:46:56,480 --> 00:47:06,480
properties have gotten 45day notices
though. Uh so there has been uh a lot of

534
00:47:04,880 --> 00:47:13,040
painstaking
processes going taking place to get make

535
00:47:09,280 --> 00:47:18,480
sure every home got a 45day notice so
that uh team so that the uh neighbors

536
00:47:15,599 --> 00:47:22,720
know that we um are coming to replace
their water services.

537
00:47:21,599 --> 00:47:26,880
» Um and I know I said we were going to
save the phone calls to last but Joshua

538
00:47:24,720 --> 00:47:32,319
has been very patient. So let's go to
take Joshua's call. Um

539
00:47:30,400 --> 00:47:36,240
if you want to unmute Josh and go ahead
and ask. Thanks.

540
00:47:33,680 --> 00:47:41,520
» Uh yeah, so I have a pardon me for my
raspy voice. Um but so I've got a few

541
00:47:38,720 --> 00:47:46,640
questions. So in terms of notification
documentation to a customer three times,

542
00:47:44,160 --> 00:47:51,280
three attempts. Uh so the people who are
attempting to notify us, so like for

543
00:47:48,640 --> 00:47:55,599
instance, this Zoom call uh has a
plastic bag with a door handle spot on

544
00:47:53,680 --> 00:48:02,160
it, but it was thrown in my yard instead
of on my door. Are the people who are

545
00:47:58,640 --> 00:48:06,319
notifying us or supposed to be being
documented that they came to each

546
00:48:04,880 --> 00:48:12,800
property?
>> Yes, sir. We are taking pictures of door

547
00:48:09,839 --> 00:48:15,680
hangers at on on doors.
>> Okay.

548
00:48:13,200 --> 00:48:21,680
» So, uh what I'd like you to do, Joshua,
is leave your uh address and your phone

549
00:48:19,119 --> 00:48:24,720
number so that we can make sure that uh
we did document.

550
00:48:23,040 --> 00:48:27,040
» Yeah. Well, but for privacy sake, I'd
rather not put that in a chat with a

551
00:48:26,000 --> 00:48:29,520
bunch of people. You know, I am a
Highland Park resident, but

552
00:48:28,640 --> 00:48:33,200
» that's no problem.
>> So, for the next one, so um like right

553
00:48:31,599 --> 00:48:38,240
now, I live on the corner. Well, I'll
just I live on the corner right there at

554
00:48:34,559 --> 00:48:43,680
94 Rhode Island on John R.
All like this giant hole that's been in

555
00:48:40,079 --> 00:48:48,000
front of my property since May that now
we're about to hit freezing territory

556
00:48:45,520 --> 00:48:52,000
with snow this Sunday. Are they going to
fill that with cement or inkind that's

557
00:48:50,559 --> 00:48:59,680
not going to set properly? that's going
to have to be redug up in the spring.

558
00:48:56,000 --> 00:49:03,520
» So, so Joshua, any any restoration that
needs to be done during temperatures

559
00:49:01,280 --> 00:49:09,119
that are not favorable will be called
temporary restoration, right? So, we

560
00:49:06,480 --> 00:49:14,800
would not put down concrete that should
harden or ashog that should that should

561
00:49:12,079 --> 00:49:18,960
be tested during these unfavorable
temperatures. So the answer to your

562
00:49:16,800 --> 00:49:24,559
question though is that we will fill any
holes that are uh unsafe to the motoring

563
00:49:22,800 --> 00:49:28,800
or pedestrian public.
>> Um so and along that too so like on my

564
00:49:26,800 --> 00:49:32,800
property like you know vegetation wise
plant-wise you know like I don't just

565
00:49:31,280 --> 00:49:36,800
have like mums that are bought from the
store. So people, the person who took

566
00:49:34,880 --> 00:49:40,720
the video of the property that you had
mentioned, who is the professional

567
00:49:38,559 --> 00:49:48,160
that's going to be able to identify each
plant to do a replace with inindation?

568
00:49:45,920 --> 00:49:53,520
» That's a great question. I don't think
that we have any horiculturists that are

569
00:49:50,960 --> 00:50:00,160
taking the pictures. So what we would do
is share that video uh with several

570
00:49:57,040 --> 00:50:04,400
people and do our very best to replace
what you had there in kind. So I'm

571
00:50:02,640 --> 00:50:07,440
assuming you would be part of that
process.

572
00:50:05,200 --> 00:50:10,960
» Thank you. And then lastly here um so
all the documents on the website I

573
00:50:09,200 --> 00:50:16,000
noticed were all published on September
the 3rd and uh you know like granted

574
00:50:14,319 --> 00:50:20,559
notification was supposed to be
mentioned but um you know here we are

575
00:50:18,559 --> 00:50:25,599
like months months months later after
this has started. But on the document

576
00:50:23,280 --> 00:50:30,400
page one of them says final notice and
it says by June the 18th if you don't

577
00:50:28,000 --> 00:50:36,079
respond you're responsible for $10,000.
But it does not state the year of June

578
00:50:32,880 --> 00:50:42,040
18th. So is that June 18th of 2025 or is
that an open-ended June 18th because

579
00:50:38,079 --> 00:50:42,040
some of us haven't been notified?

580
00:50:42,240 --> 00:50:46,880
» I'm not Go ahead. I'm sorry. Go ahead,
Libby. I mean,

581
00:50:45,359 --> 00:50:50,800
» no, I was just going to say Elen, if you
want to speak to that one really quick.

582
00:50:48,319 --> 00:50:55,760
» Yeah, I'll explain that. So, we have
drafts of these documents to let

583
00:50:53,520 --> 00:51:00,960
residents know the types of information
that they should be receiving, but we

584
00:50:59,359 --> 00:51:04,800
the ones that are up there right now
aren't edited for the specific

585
00:51:02,720 --> 00:51:10,319
construction date. So, that that is an
error. We will take that down. We'll

586
00:51:06,480 --> 00:51:19,520
correct that. That June 18th was
not a real date. Um, so that's that

587
00:51:17,599 --> 00:51:23,599
» placeholder dates on those documents
that are supposed to be updated with

588
00:51:21,200 --> 00:51:26,800
each project and street. So like when it
would be delivered to your house, you'd

589
00:51:25,040 --> 00:51:31,280
have one with an appropriate date.
That's just the version that got saved

590
00:51:29,040 --> 00:51:32,960
online, unfortunately.
Yeah,

591
00:51:31,760 --> 00:51:36,240
» that's why I need the clarifier. And
lastly,

592
00:51:34,000 --> 00:51:42,960
» um, so on Halloween on Friday around
2300, so 11 p.m., uh, so I guess my

593
00:51:40,079 --> 00:51:46,800
neighbor's water wasn't on, um, so
someone

594
00:51:44,480 --> 00:51:50,480
from the water department was asking to
come my property to help them out. So

595
00:51:49,040 --> 00:51:55,040
I'm wondering if that's more so like the
DTE Rochester Hills scam that's going on

596
00:51:52,640 --> 00:51:59,760
or if someone from the water department
would be available and or contacting me

597
00:51:57,440 --> 00:52:06,000
at 11 p.m. on a Friday night.
>> So Josh, that could happen. That could

598
00:52:02,000 --> 00:52:10,720
happen. We we have a 24-hour group that
uh responds to emergencies. So, if your

599
00:52:08,720 --> 00:52:16,640
neighbor was having a water emergency,
perhaps no water or something like that.

600
00:52:13,440 --> 00:52:21,680
Yes, we have we uh we have a group that
responds 24/7 to emergencies. So, that

601
00:52:19,760 --> 00:52:24,079
is a possibility. Yes, sir. But they
should have a badge. They should have a

602
00:52:23,359 --> 00:52:27,119
badge.
>> Uh yeah, thank you. I appreciate that.

603
00:52:25,920 --> 00:52:29,280
And that's all the questions I have. I
appreciate your time. Thank you very

604
00:52:28,240 --> 00:52:32,160
much.
>> Thank you, Joshua. Thanks for your

605
00:52:30,640 --> 00:52:38,280
patience on that. Oh, thank you.
>> Um, we had another raised hand on the

606
00:52:34,800 --> 00:52:38,280
phone, 3132312249.

607
00:52:39,200 --> 00:52:45,319
If you still have a question, you can um
come off mute and ask

608
00:52:48,640 --> 00:52:57,200
» or can we unmute that line?
>> I'm looking for it in this long

609
00:52:54,400 --> 00:53:00,680
list here.
Let me see.

610
00:53:05,280 --> 00:53:11,440
I know I don't see it.
Um I'll move on to asking another

611
00:53:10,160 --> 00:53:18,079
question that was in the chat and then
we can try to come back to that one.

612
00:53:14,319 --> 00:53:22,160
Um so let's see.
I've not had many questions about the

613
00:53:20,079 --> 00:53:26,000
why the lead and water manes need to be
replaced, but um the historical and

614
00:53:24,400 --> 00:53:31,119
educational content was helpful and
appreciated. My question is about how

615
00:53:28,800 --> 00:53:35,920
the schedule for these activities I
think is working. The current um on the

616
00:53:34,400 --> 00:53:40,640
ground day-to-day process is not
transparent enough. Um knowing when the

617
00:53:38,720 --> 00:53:44,960
service teams are coming. Um there's
large equipment and portaotties in front

618
00:53:43,119 --> 00:53:50,640
of homes and they're placed not very
strategically. Um when should we move

619
00:53:47,680 --> 00:53:56,160
cars and when not to. Um you know
there's just like a lot of things going

620
00:53:52,000 --> 00:54:02,960
on. Gas smells, uh dug up driveways.
um all these important logistics uh the

621
00:53:59,599 --> 00:54:08,240
citizens need to be aware of.
>> So we we do our very best to be as

622
00:54:05,440 --> 00:54:13,200
transparent as possible. Um, I have a
direct line to the mayor's office, uh,

623
00:54:10,480 --> 00:54:18,400
where I email almost daily what the
activities will be, what water, uh, what

624
00:54:15,920 --> 00:54:24,880
streets will have water interruptions
because of what we call tie-ins that is

625
00:54:21,599 --> 00:54:32,559
connecting the, uh, the the new main to
the water source. And so, uh, there are

626
00:54:28,800 --> 00:54:36,960
glitches, I'm sure, where, uh, there are
parked cars that have to be moved and

627
00:54:34,880 --> 00:54:42,000
someone may have to knock on the door or
whatnot, but we do our very best to be

628
00:54:39,040 --> 00:54:49,520
transparent. If there has been uh
reoccurring issues, please uh feel free

629
00:54:46,240 --> 00:54:54,720
to contact the water department uh the
customer service team and I as the

630
00:54:51,839 --> 00:54:58,119
manager will address these as much as as
best as possible.

631
00:54:58,319 --> 00:55:06,720
» Thank you. Um thanks for raising your
hand again on the phone. Um 2249 you can

632
00:55:03,359 --> 00:55:10,280
go ahead and um
ask your question.

633
00:55:21,760 --> 00:55:26,760
I see you went off mute but we can't
here.

634
00:55:39,599 --> 00:55:45,440
All right. Um maybe try to do the chat
or if you can um come off mute. We still

635
00:55:44,319 --> 00:55:49,680
can't hear anything. I'm going to move
on to the next one. Um is there a

636
00:55:48,079 --> 00:55:54,440
strategic reason why the water mane
digging started at the beginning of

637
00:55:51,440 --> 00:55:54,440
winter?

638
00:55:56,079 --> 00:56:03,280
Um
I'm not familiar with the the process

639
00:56:00,880 --> 00:56:10,400
prior to my coming on board which is
which is uh July 1st. I'm going to defer

640
00:56:06,240 --> 00:56:18,480
that um uh that to Dana.
>> Okay. So we have um been constructing

641
00:56:14,720 --> 00:56:23,760
water mane um
at we typically so there are there are

642
00:56:21,440 --> 00:56:30,000
deadlines and funding requirements that
require us to construct water mane in

643
00:56:26,799 --> 00:56:36,880
what I call nonoptimum times which would
be which would be winter time but if it

644
00:56:32,079 --> 00:56:41,280
is um if it is a lighter winter um you
know we have been able to continue to

645
00:56:39,440 --> 00:56:46,319
construct during the winter with
restoration taking uh starting in the

646
00:56:43,440 --> 00:56:51,920
spring. So the question earlier was can
we accelerate timelines of construction

647
00:56:48,880 --> 00:56:56,880
and and and then you know and now you're
we have questions about why are we doing

648
00:56:53,760 --> 00:57:01,200
in the winter if we only if we didn't do
um if we didn't have seasonal

649
00:56:59,280 --> 00:57:04,880
limitations on the winter it would take
us substantially a substantially longer

650
00:57:03,200 --> 00:57:09,920
time to replace the water man. Now
granted it's water man so water man has

651
00:57:07,119 --> 00:57:14,480
to be tested it has to be pressure
tested hydrants have to be flushed so we

652
00:57:12,640 --> 00:57:21,839
do have to take all those things into
account uh when constructing water mane

653
00:57:18,079 --> 00:57:25,920
in colder temperatures um so I mean we
wouldn't normally go hardcore on

654
00:57:24,000 --> 00:57:30,240
construction in the starting in the
winter um winter technically is we still

655
00:57:28,640 --> 00:57:35,440
have some time I know we're get starting
to get winterlike conditions but we

656
00:57:32,880 --> 00:57:39,119
still haven't hit the winter yet So, um,
obviously we'd want to do it in the

657
00:57:36,880 --> 00:57:43,760
spring, summer, and fall, but we also
want to minimize the impact to the

658
00:57:41,599 --> 00:57:47,960
residents as soon as possible and take
advantage of the funding that we have.

659
00:57:48,000 --> 00:57:55,920
» Thank you. Um, 2249, why don't you try
again?

660
00:57:53,760 --> 00:58:01,119
» Okay. Can you hear me?
>> We can. Thank you. Go ahead.

661
00:57:58,400 --> 00:58:08,559
» Oh, finally. [laughter]
>> Okay. I live on Rhode Island.

662
00:58:04,079 --> 00:58:15,119
I'm a senior. I own my home, but I am uh
disabled.

663
00:58:10,559 --> 00:58:24,559
And so I'm asking what arrangements
have been made to service the disabled

664
00:58:19,599 --> 00:58:31,200
on these various um uh uh requirements.
In other words, uh if some if an

665
00:58:26,960 --> 00:58:37,760
appointment is being made, then uh I
obviously uh because I am wheelchair

666
00:58:34,319 --> 00:58:43,599
bound am not necessarily able to get to
the door before somebody leaves

667
00:58:40,559 --> 00:58:50,720
and I certainly need to have explanation
of a number of things when you're saying

668
00:58:46,559 --> 00:58:54,160
that as the uh occupant I need to turn
off

669
00:58:52,400 --> 00:59:02,000
uh certain
um parts of the water system and uh for

670
00:58:58,960 --> 00:59:08,880
instance then and in my basement uh I
have had weatherization and so uh

671
00:59:06,319 --> 00:59:14,720
because some construction will be going
on there. I need to be able to speak to

672
00:59:11,599 --> 00:59:21,760
someone about that and get get u a
complete understanding and uh be able to

673
00:59:18,880 --> 00:59:28,160
schedule to have someone here to do the
things that need to be done by the of

674
00:59:24,480 --> 00:59:35,040
the property owner. And so that is my
question. H what is being done or what

675
00:59:31,440 --> 00:59:39,760
arrangements have been made to interact
with the disabled? And the other thing

676
00:59:37,599 --> 00:59:44,799
is I already have a 1-in line. and I've
already always had it. It's probably

677
00:59:42,160 --> 00:59:49,599
lead, but but uh if it's going to be
replaced, you know, that's fine. But

678
00:59:47,040 --> 00:59:54,559
these are the kinds of questions uh and
and and discussion that I need to have

679
00:59:52,240 --> 01:00:01,599
with a representative
from um from from this project.

680
01:00:00,079 --> 01:00:07,359
» Yes, ma'am. And thank you for your
question. uh we will do everything in

681
01:00:04,880 --> 01:00:13,599
our power to make sure that we service
you and that we get you a new water

682
01:00:10,240 --> 01:00:16,799
service uh even if you are disabled. So
this is what I'm going to ask that you

683
01:00:15,040 --> 01:00:23,520
do. Please call our customer service
line. You live on Rhode Island, so the

684
01:00:20,000 --> 01:00:28,720
project uh will move toward your street
at a later time. Uh but in the meantime,

685
01:00:26,880 --> 01:00:34,240
we will make sure that the resources are
made available so that we can service

686
01:00:31,280 --> 01:00:40,160
you and get your line replaced and get
your line flushed properly uh and uh and

687
01:00:38,000 --> 01:00:45,520
do a good job for you. So, please call
our customer service line. That will

688
01:00:42,240 --> 01:00:49,680
probably be forwarded to me.
>> All right. Thank you very much. And and

689
01:00:47,599 --> 01:00:54,400
your name again, please?
>> My name is Kenneth Miller.

690
01:00:52,559 --> 01:00:58,319
» All right, Mr. Miller. Thank you very
much. My name is Margaret Lewis.

691
01:00:56,799 --> 01:01:02,720
» Thank you, Miss Lewis. We'll make sure
we take care of you.

692
01:01:00,480 --> 01:01:08,079
» Thank you very much.
>> Thanks for asking the question. Thanks.

693
01:01:04,559 --> 01:01:14,440
Um, we have someone that is on
Massachusetts and has not received the

694
01:01:09,839 --> 01:01:14,440
45day notice. Um,

695
01:01:14,799 --> 01:01:20,480
can we speak to that?
>> Yes, we can speak to that. Massachusetts

696
01:01:18,400 --> 01:01:27,920
was one of the streets that, well, all
streets got a 45day notice. Perhaps the

697
01:01:23,760 --> 01:01:34,799
45day notice blew off of the door that I
have been uh getting some uh some issues

698
01:01:33,040 --> 01:01:40,480
uh that that where that has been
happening. Uh if that person calls our

699
01:01:38,480 --> 01:01:44,319
customer service line, I will address
that as well. I'll make sure that they

700
01:01:42,480 --> 01:01:49,760
get all of the information that is
needed and uh we will do uh uh what we

701
01:01:47,839 --> 01:01:55,000
need to do to make sure they get a
copper service line.

702
01:01:51,680 --> 01:01:55,000
Thank you.

703
01:01:55,280 --> 01:02:01,799
All right, let's see.
Is there anything else?

704
01:02:03,760 --> 01:02:13,280
Um, I don't see any other questions. If
I missed anything. Oh, wait. Um, who do

705
01:02:10,240 --> 01:02:17,280
I need to contact for dated
um

706
01:02:15,839 --> 01:02:24,799
for the field representative putting
notice on the doors? Um, I'm gonna put a

707
01:02:19,359 --> 01:02:28,720
link in the chat right now that is um
the form where everyone can put their

708
01:02:26,480 --> 01:02:33,200
contact info without it being public and
on this chat. If you fill out this form

709
01:02:31,599 --> 01:02:37,160
here,
um, this should take you

710
01:02:38,480 --> 01:02:43,400
take you there. I hope that was the
right link.

711
01:02:43,760 --> 01:02:49,400
And it's also asking if you'd like to
join any more listening sessions.

712
01:02:49,760 --> 01:02:54,640
Um, if water manes are replaced on the
street and resurfacing is being done,

713
01:02:53,280 --> 01:02:58,000
your items definitely would be looked
into. Oh, thank you, Damon. Sorry, that

714
01:02:56,240 --> 01:03:06,040
was you.
Um, all right. Anything else? Um, Ken, I

715
01:03:01,680 --> 01:03:06,040
have folks asking for your email.

716
01:03:06,079 --> 01:03:19,640
» Certainly, they can have my email. K
Miller K as in Kev. K. Miller M I L L E

717
01:03:13,040 --> 01:03:19,640
R at Metro M- T R Oca.net.

718
01:03:23,039 --> 01:03:27,640
k Miller at metroca.net.

719
01:03:28,160 --> 01:03:32,799
» I just put that in the chat for folks as
well. Oh yeah, a couple of us did.

720
01:03:32,319 --> 01:03:36,880
» Okay.
>> Um let's see. Who should a person call

721
01:03:35,440 --> 01:03:42,319
if they need a metal plate over their
driveway that has been dug up?

722
01:03:40,160 --> 01:03:44,720
You should give us a call. Just go ahead
and give us a call in in customer

723
01:03:44,079 --> 01:03:48,559
service
>> that customer service line.

724
01:03:47,280 --> 01:03:52,680
» Yep.
>> Hi Michelle 8651876.

725
01:03:53,200 --> 01:03:57,680
» Hi.
>> Go ahead.

726
01:03:54,240 --> 01:04:02,400
» I have a couple questions. Um
first of all, you mentioned the 1- inch

727
01:04:00,960 --> 01:04:07,920
line that's coming into the house. It
may change the pricing for the

728
01:04:05,760 --> 01:04:12,559
um new water that we're going to be
getting. Mine has already been done. I'm

729
01:04:09,760 --> 01:04:17,599
on tennis. But my question is this
because my rate did go down even though

730
01:04:14,640 --> 01:04:22,880
the pipe is larger. I want to know is
any of this these funding going to be

731
01:04:20,240 --> 01:04:29,440
retroactive because we've been paying
bills that are hundred over $100 for

732
01:04:26,880 --> 01:04:38,240
years now since we have not had our own
water plant. So now what is going to

733
01:04:32,640 --> 01:04:44,880
happen that we got this new stuff in and
my bill dropped to under, you know, it's

734
01:04:40,880 --> 01:04:48,799
like 89 now. It's like all those years
we've been paying $20 extra a month. Is

735
01:04:46,960 --> 01:04:52,640
anything going to be done to for us to
recoup those monies? Because we weren't

736
01:04:50,720 --> 01:05:01,119
using that water. And as much as we
complain, no one ever addressed that.

737
01:04:56,960 --> 01:05:04,799
» So no. Um, unfortunately not. Um, we I
don't know how much you know about this

738
01:05:02,319 --> 01:05:09,119
lawsuit that we were in since I don't
know 2014.

739
01:05:07,119 --> 01:05:14,480
And so there are several things that
were going on over that 10 11 year

740
01:05:11,119 --> 01:05:19,760
period that impacted what you said. Um,
so I can't there's not any retroactive

741
01:05:16,799 --> 01:05:24,240
or refund available uh that I know of.
And you know what we're doing trying to

742
01:05:21,440 --> 01:05:33,119
work through right now is uh still
address that in um what we're calling a

743
01:05:27,520 --> 01:05:36,960
credit um and with with GLWA because we
do we can now accurately because rates

744
01:05:35,760 --> 01:05:41,680
were said there was all kinds of things
that were going on based on these

745
01:05:38,480 --> 01:05:46,960
estimates that um they perceived our
water use to be. So now that we have

746
01:05:43,839 --> 01:05:51,039
accurate readings by the minute of what
our water use is, we'll be able to

747
01:05:48,880 --> 01:05:55,839
address it in the present, but we will
not unfortunately be able to do anything

748
01:05:52,880 --> 01:06:01,599
about the past.
>> Okay, that does and see and that's where

749
01:05:58,960 --> 01:06:07,280
I have a real issue because Gleewood is
charging us. You guys are charging us

750
01:06:04,960 --> 01:06:11,520
and no one is saying to the customer
that we're going to refund any of this.

751
01:06:09,599 --> 01:06:15,599
You're saying for all of these vacant
properties, cuz there are several on my

752
01:06:13,280 --> 01:06:19,520
block, that if someone decides to buy
those properties that they're not going

753
01:06:17,599 --> 01:06:24,720
to they're going to have to spend at
least $10,000 to have a hookup. So,

754
01:06:22,160 --> 01:06:30,319
you're basically saying to anyone, come
into Highland Park, buy a vacant lot,

755
01:06:27,520 --> 01:06:33,760
and add on 10 grand to whatever it is
that you want to put on there if it

756
01:06:31,839 --> 01:06:38,160
happens to be a property. And I don't
mean to be, you know, the the devil's

757
01:06:36,000 --> 01:06:42,240
advocate, but I am, you know, because I
think that this is wrong and that these

758
01:06:40,079 --> 01:06:46,480
houses had lines that went there. If
nothing else, you should have been able

759
01:06:43,760 --> 01:06:50,400
to set up a line so that it would be
capped and a person could connect

760
01:06:48,079 --> 01:06:57,599
without costing them that much money.
I'll let that go. My other question is

761
01:06:52,640 --> 01:07:02,720
regarding um the the
timeline because I went to a couple

762
01:06:59,119 --> 01:07:08,880
meetings with uh Elen and a lot of the
notifications were not provided to

763
01:07:05,039 --> 01:07:12,319
residents on this block. Um
so I don't I hope that that can be

764
01:07:10,559 --> 01:07:17,280
improved for the those people who are
getting new services. I don't have any

765
01:07:15,520 --> 01:07:22,319
problem with the service outside of the
fact that I had someone come in to do

766
01:07:18,960 --> 01:07:25,760
the inspection. I told them
while the process was going on that I

767
01:07:24,160 --> 01:07:30,640
had a leak that was coming into my
house. They came, they put some extra

768
01:07:27,440 --> 01:07:35,440
stuff in on the wall portion of it. It's
still leaking. When the gentleman, first

769
01:07:33,359 --> 01:07:39,680
name is Doug. I don't have his card
right in front of me now, but he came in

770
01:07:37,760 --> 01:07:43,520
and said that he would address that. No
one has contacted me since. So, I still

771
01:07:42,160 --> 01:07:48,400
have a leak that's coming into my
basement. It's not as bad as it was

772
01:07:45,760 --> 01:07:54,640
originally, but it's still there. So,
can someone contact me about that? Um,

773
01:07:52,400 --> 01:07:59,920
at the other my last point is they
replaced our grass and they've covered

774
01:07:57,200 --> 01:08:06,799
it and the grass seeds appear to be
growing in some spots where the netting

775
01:08:02,079 --> 01:08:10,880
has come off, but it is like peach fuzz.
First of all, the grass is the seeds

776
01:08:08,960 --> 01:08:15,920
that they put down. It's like you're
putting them down in the winter. I mean,

777
01:08:12,640 --> 01:08:19,440
basically fall winter. and the potential
for them to grow and survive, I think,

778
01:08:17,600 --> 01:08:23,759
is going to be slim to none. So, are
they going to do anything about that

779
01:08:20,960 --> 01:08:27,839
next year if we don't have grass on our
properties?

780
01:08:26,560 --> 01:08:33,679
» Uh, thank you for the question,
Michelle. Um, I'm familiar with Doug.

781
01:08:30,319 --> 01:08:38,960
So, let me ask answer the first part um
the first question that that you asked

782
01:08:35,759 --> 01:08:42,640
about uh the the leak on your property.
Do you live what street do you live on?

783
01:08:40,719 --> 01:08:46,080
» I live on Tennyson between Woodward and
John.

784
01:08:43,520 --> 01:08:50,400
» All right. we will have that contractor
returned to make sure that they take

785
01:08:48,159 --> 01:08:55,600
care of that leak. What I need you to
do, Michelle, is to call our customer

786
01:08:52,239 --> 01:08:59,920
service line and um I'm hoping that you
have that number and we have it

787
01:08:57,359 --> 01:09:03,520
available in the chat so we can get that
taken care of. Is the water getting

788
01:09:01,520 --> 01:09:06,799
away? It is not damaging anything.
Correct.

789
01:09:04,960 --> 01:09:11,199
» I don't know.
>> All right. We'll make sure we we'll make

790
01:09:09,040 --> 01:09:18,799
sure we'll handle the leak.
>> All right. Um, as far as the grass is

791
01:09:14,239 --> 01:09:24,000
concerned, uh, we leave, uh, we we do
our very best to, uh, Michelle froze up.

792
01:09:22,640 --> 01:09:25,920
I don't know if she's still able to hear
me.

793
01:09:24,400 --> 01:09:30,480
» I hear I can hear you. Fine.
>> All right. As far as the grass is

794
01:09:27,279 --> 01:09:36,400
concerned, uh, we do what is called, uh,
seeding and mulching. And, uh, we we

795
01:09:33,040 --> 01:09:42,880
we're asking our our our, uh, neighbors
to partner with us and to water that,

796
01:09:39,440 --> 01:09:48,799
uh, during the summer months. um we will
not we will not place seeds that will

797
01:09:45,920 --> 01:09:54,880
not grow during the winter months. So
there is a cut off date for the seeds uh

798
01:09:51,920 --> 01:10:00,159
that that are put down. So it it will
not be put down uh during the winter or

799
01:09:58,480 --> 01:10:02,320
even the late fall. There's a cut off
date.

800
01:10:00,880 --> 01:10:05,679
» Okay. What is the cut off date since
you're saying you didn't put them down

801
01:10:03,760 --> 01:10:11,600
and we just had this stuff done within
the past month?

802
01:10:07,120 --> 01:10:15,040
» Yeah, October 15th is the cut off date.
Okay. So, if it if it was put down

803
01:10:13,280 --> 01:10:18,400
before October the 15th and it doesn't
grow, then who do we we contact you

804
01:10:16,880 --> 01:10:23,800
again as well? Is that correct?
>> You can you can give me a call. We'll

805
01:10:20,080 --> 01:10:23,800
we'll talk about it.

806
01:10:25,840 --> 01:10:33,760
» Okay.
Uh, the other thing that I I wanted to

807
01:10:30,800 --> 01:10:37,760
address is signage needs to be improved
significantly because, you know, to wake

808
01:10:36,159 --> 01:10:41,040
up in the morning to have a truck
blocking your driveway, you know,

809
01:10:39,520 --> 01:10:47,040
because they're going to do work on it
and you not be have no any clue that

810
01:10:44,480 --> 01:10:50,719
this is what's going to happen is, I
think, unconscionable. You know, you

811
01:10:49,040 --> 01:10:54,800
have to wait in order to go somewhere
because you got to you got to get a guy

812
01:10:52,880 --> 01:10:59,840
to move a truck that they parked and
just left, but it's in front of your

813
01:10:56,159 --> 01:11:05,600
driveway. So yes ma'am we we can we can
improve that process. Yes ma'am. And uh

814
01:11:02,480 --> 01:11:12,159
I will I will I I know the contract that
it works on tennis and and I will uh

815
01:11:07,840 --> 01:11:16,640
address that uh that as well but I mean
now that it's over but I'm saying for

816
01:11:13,920 --> 01:11:21,280
future reference if you guys need some
pointers about you know kind of give

817
01:11:19,280 --> 01:11:24,960
people an opportunity to get out of
their driveways and notify them that

818
01:11:22,880 --> 01:11:28,400
you're going to be working on XYZ date.
Uh the other thing is you said that

819
01:11:26,480 --> 01:11:34,080
there going to be other meetings because
some of the residents that I notified

820
01:11:30,320 --> 01:11:37,679
were not able to connect via the um
information or the barcode that was

821
01:11:35,600 --> 01:11:42,239
provided. So, are when are those
meetings supposed to be scheduled? And

822
01:11:40,239 --> 01:11:47,280
um will they still just notify those
people to inform? Like I was a former

823
01:11:45,600 --> 01:11:52,159
block club president, so I notified
everybody that I had uh contact with on

824
01:11:49,840 --> 01:11:55,600
my block, you know, but will there be
some sort of notification that goes out

825
01:11:53,840 --> 01:11:59,520
to all of the citizens who are being
affected by this? because I don't think

826
01:11:57,760 --> 01:12:06,159
that it's the responsibility of a black
club president unless they are active to

827
01:12:03,040 --> 01:12:10,800
be you know given this this task even
though it's like okay I had I have most

828
01:12:08,320 --> 01:12:15,199
of my the most of the members on this
block between Woodward and John are I

829
01:12:13,199 --> 01:12:19,600
had information for them so that I could
contact them but you know uh this is

830
01:12:17,520 --> 01:12:25,600
something that really should be you know
publicized more uh for the residents to

831
01:12:23,120 --> 01:12:30,960
participate in
>> I understand I will defer to others to

832
01:12:27,760 --> 01:12:34,480
talk about the future uh meetings. Uh it
was uh communicated on this the

833
01:12:33,280 --> 01:12:38,640
beginning of this meeting that there
will be future meetings and uh I'll

834
01:12:36,800 --> 01:12:42,880
defer to others to uh give you some
detail about that.

835
01:12:40,000 --> 01:12:46,640
» Thank you.
>> Yeah, we're going to be we haven't

836
01:12:44,800 --> 01:12:49,760
scheduled those yet. we're kind of
working with the contractor to figure

837
01:12:48,320 --> 01:12:57,040
out their schedule to make sure that
we're um syncing with their their

838
01:12:52,640 --> 01:13:01,120
schedule um moving forward so that we're
addressing the neighborhoods where

839
01:12:58,400 --> 01:13:05,920
they're going to be working. So um those
dates are not yet announced. Um we

840
01:13:03,920 --> 01:13:11,840
delivered invitations to each of the
homes on the current project for this

841
01:13:08,960 --> 01:13:18,320
meeting. um try to push out to social
media and uh share through the mayor's

842
01:13:15,040 --> 01:13:22,320
email list. Um we will do that again for
the next meeting. If you have

843
01:13:19,840 --> 01:13:26,640
suggestions of other of places where
we've missed that we need to get it out

844
01:13:24,159 --> 01:13:31,600
to, we would love to hear from you. Um
so please please let us know um where we

845
01:13:30,080 --> 01:13:35,760
should be sharing that that we haven't
gotten already.

846
01:13:33,920 --> 01:13:39,760
I don't know if you put a notice on the
city hall water department because that

847
01:13:38,320 --> 01:13:43,199
would have been one of the starting
places. I was there last week and I

848
01:13:41,840 --> 01:13:46,320
didn't see anything regarding this
meeting.

849
01:13:44,560 --> 01:13:49,719
» Okay, good point. Well, we'll make sure
we get that.

850
01:13:49,920 --> 01:13:57,960
» Thank you, Michelle.
>> Thank you.

851
01:13:53,040 --> 01:13:57,960
» Um I had a hand raised from 31330

852
01:13:58,800 --> 01:14:04,880
8355.
Sorry, I missed a number in there. um if

853
01:14:02,320 --> 01:14:09,960
you want to go off mute or I can try to
unmute you and um go ahead with your

854
01:14:06,960 --> 01:14:09,960
question.

855
01:14:18,400 --> 01:14:25,360
» Go ahead.
>> Yes. My question I came in late. Um,

856
01:14:23,040 --> 01:14:31,600
» I wanted to know is there a fee that we
were supposed to pay so we wouldn't have

857
01:14:27,679 --> 01:14:38,719
the $10,000 uh bill for putting up that
lead line from the street to the house?

858
01:14:36,000 --> 01:14:46,719
Thank you for your question and uh I
would like to say to you that uh we will

859
01:14:41,600 --> 01:14:51,679
re be replacing your lead service with a
new copper service for free and doing

860
01:14:50,159 --> 01:14:56,480
all the restoration and taking all the
per taking care of all the permits. Uh

861
01:14:54,000 --> 01:15:03,360
if you are fall if you fall within our
program area, um do you mind me asking

862
01:15:00,159 --> 01:15:11,040
you what street you live on and what are
the boundaries?

863
01:15:05,920 --> 01:15:18,800
» Connecticut between Rush and um Oakland.
>> This will be 100% free. Please uh follow

864
01:15:15,280 --> 01:15:22,960
through with uh the customer service or
with the contractor that knocks your

865
01:15:20,480 --> 01:15:28,320
door.
Thank you.

866
01:15:25,760 --> 01:15:32,280
» Um, William McKini, I see your hand. If
you want to unmute and go ahead,

867
01:15:43,360 --> 01:15:54,159
» sorry about that. Um my question was uh
I I my car had dropped earlier and uh I

868
01:15:51,199 --> 01:15:57,920
was wondering if if that included I know
unimproved properties but what about

869
01:15:55,840 --> 01:16:04,960
properties with vac the house is vacant
but um livable I have my mother's house

870
01:16:01,840 --> 01:16:09,199
is on Connecticut also and uh that's a
property I don't have anybody in but um

871
01:16:07,360 --> 01:16:13,840
I don't you know I'd like to have the
lead line changed.

872
01:16:12,480 --> 01:16:22,400
Thank you for your question, Mr.
McKenna. Um, we are replacing the the uh

873
01:16:19,520 --> 01:16:29,600
lead water services on Connecticut free
of charge. So, yes, you would fall

874
01:16:24,880 --> 01:16:36,800
within this uh program as long as your
uh account is uh still active. Um we

875
01:16:34,400 --> 01:16:39,600
will do the replacement.
>> I don't have I don't have That's what

876
01:16:38,159 --> 01:16:44,800
I'm saying. I had the I had the water
turned off a few years ago because I

877
01:16:42,239 --> 01:16:50,320
didn't feel I should pay $75 a month
just for for no service.

878
01:16:47,600 --> 01:16:55,280
» Understood. Understood. But the account
is still active. You just have the water

879
01:16:52,640 --> 01:17:00,480
turned off. Please respond. Yes, please
respond to our uh to us reaching out to

880
01:16:58,800 --> 01:17:05,120
you and we're going to replace that
water service.

881
01:17:01,760 --> 01:17:09,120
» Okay. Thank you.
>> Thank you. And I had one more thing in

882
01:17:07,280 --> 01:17:12,880
the chat that I didn't ask. Um, if you
own multiple properties on different

883
01:17:10,719 --> 01:17:17,760
streets, how does the 45 45day
notification work? I've only received

884
01:17:15,840 --> 01:17:22,480
notice on a property that I live in, but
not the others. A tenant is not going to

885
01:17:19,920 --> 01:17:28,480
know what's going on.
Um,

886
01:17:23,920 --> 01:17:34,880
» well, um, we have we have issued 45day
notices to everyone in the project. Um,

887
01:17:31,600 --> 01:17:41,199
so if uh and and and that is at every
residence. So, um, what I would do if I

888
01:17:38,800 --> 01:17:46,480
were you is uh please contact customer
service first of all to make sure that

889
01:17:43,440 --> 01:17:52,640
your tenant knows that uh if they fall
in the project area, we will be

890
01:17:48,400 --> 01:17:58,080
replacing the water service. Um, and uh
because you received the notice, then we

891
01:17:54,960 --> 01:18:04,719
are hoping that you also respond uh so
that we can replace yours. Um,

892
01:18:02,159 --> 01:18:10,800
I am hopeful that the tenant is in our
project area because there have been

893
01:18:06,640 --> 01:18:15,120
areas that we have left and so that area
would possibly

894
01:18:12,719 --> 01:18:20,400
uh would have to be replaced uh at the
owner's cost. I don't and I I don't have

895
01:18:18,400 --> 01:18:24,040
any information on where the where the
tenant may live.

896
01:18:26,080 --> 01:18:33,760
» They're saying yes, they're in the
project area.

897
01:18:29,360 --> 01:18:41,679
Okay, we we will we will reach out to uh
more than likely uh we have the owner's

898
01:18:37,840 --> 01:18:46,280
uh information. So during the call uh we
would contact the owner about both

899
01:18:43,280 --> 01:18:46,280
properties.

900
01:18:49,679 --> 01:18:59,640
» Um all right, I see your hand from uh
phone number 2249. if you want to uh

901
01:18:55,920 --> 01:18:59,640
unmute and go ahead.

902
01:19:04,880 --> 01:19:11,199
» Can you hear me?
>> Yes.

903
01:19:08,000 --> 01:19:16,640
» Okay. I just want to ask a question
regarding mail that I have been

904
01:19:13,120 --> 01:19:23,920
receiving from two or three companies
saying uh that they offer a um uh like

905
01:19:22,080 --> 01:19:34,320
an insurance
for the um the uh the line coming to the

906
01:19:28,560 --> 01:19:46,000
house and uh uh asking for like $14 a
month to to uh uh ensure the uh any work

907
01:19:41,920 --> 01:19:51,199
that has to be done on the line. And my
question is

908
01:19:47,840 --> 01:20:00,800
um number one if these are are are just
scams and number two will if we want to

909
01:19:56,320 --> 01:20:09,800
have insurance on the line it should we
wait until after the one-year warranty a

910
01:20:04,719 --> 01:20:09,800
a uh has has expired.

911
01:20:10,400 --> 01:20:19,679
So uh to answer your very first
question, Metro Consulting Associates is

912
01:20:16,159 --> 01:20:25,280
not sponsoring any insurance or
insurance company for the replacement of

913
01:20:22,000 --> 01:20:32,960
these lines uh or to ensure these lines.
Uh if you choose to get insurance, it

914
01:20:28,880 --> 01:20:39,120
would uh wholly be up to you. Um I will
also just say this based on experience.

915
01:20:35,679 --> 01:20:47,679
I've been doing this for some time. very
very very few brand new services leak.

916
01:20:43,040 --> 01:20:51,239
So take that into consideration.
>> Thank you very much.

917
01:20:52,640 --> 01:21:00,800
» All right. Anything else? Um if I miss
anything, if you'd like to put it back

918
01:20:56,719 --> 01:21:04,520
in the chat, go ahead. Um
or raise your hand.

919
01:21:06,080 --> 01:21:10,640
» And I have some final poll questions. I
can put those up right now.

920
01:21:09,520 --> 01:21:15,199
» Yeah, why don't you go ahead and put
those up.

921
01:21:12,159 --> 01:21:20,320
» Okay. So,
um, two questions here. Um, how well

922
01:21:18,800 --> 01:21:24,080
informed do you feel about what to
expect during your lead service line

923
01:21:21,760 --> 01:21:28,760
replacement and what type of format
would be best for future community

924
01:21:25,760 --> 01:21:28,760
meetings?

925
01:21:29,600 --> 01:21:37,120
» Um, we also have the question, does the
city of Highland Park get paid um like

926
01:21:34,880 --> 01:21:41,600
make a commission when residents sign
up? I think that's about the um home

927
01:21:39,520 --> 01:21:45,840
serve insurance.
Um but you're saying no, Highland Park

928
01:21:44,239 --> 01:21:49,040
is not connected to them in any way.
Okay.

929
01:21:46,480 --> 01:21:53,600
» Metro Consulting Associates is not
endorsing anyone's insurance.

930
01:21:52,159 --> 01:21:58,000
» Thank you.
And another note on that, if you are

931
01:21:56,239 --> 01:22:02,560
interested in service line insurance,
you can also contact your current home

932
01:22:00,320 --> 01:22:06,800
insurance and ask for what it would cost
to add a rider for your service line

933
01:22:04,560 --> 01:22:10,040
because sometimes that is available and
less expensive.

934
01:22:11,600 --> 01:22:19,520
» You repeat that, Elen. So, if you are
interested in service line insurance, um

935
01:22:18,080 --> 01:22:24,320
you might be able to contact your
current home insurance provider and get

936
01:22:21,600 --> 01:22:28,800
an extra rider um instead of going to
the separate company for that insurance

937
01:22:26,960 --> 01:22:34,400
policy.
Um so, I do that at my house and it

938
01:22:31,679 --> 01:22:37,800
costs less than that home serve uh
insurance policy.

939
01:22:39,040 --> 01:22:49,600
So, I'm going to end that poll and share
the results. Um, so we've we've got a

940
01:22:47,199 --> 01:22:53,760
mix here that it seems like people have
learned something here, but um we're

941
01:22:51,920 --> 01:22:59,600
we're going to keep working on uh doing
better informing the community about the

942
01:22:55,920 --> 01:23:04,880
program. And um we've got a a mix of in
person um and online for future

943
01:23:02,719 --> 01:23:11,600
meetings, but we are we will definitely
be having at least one inerson meeting

944
01:23:06,639 --> 01:23:18,480
and possibly more online. Um so we've uh
if you have more questions about the um

945
01:23:15,840 --> 01:23:23,600
lead service line replacement program um
call the customer service center. So

946
01:23:20,639 --> 01:23:30,480
that number is up here again. Um, our
blood service line replacement uh

947
01:23:25,600 --> 01:23:35,600
website is also here and um there's that
Google form that was uh in the chat.

948
01:23:33,280 --> 01:23:42,320
Maybe we can drop it. Yeah, right. One
more time in the chat. Uh we are going

949
01:23:39,280 --> 01:23:46,400
to be having some more um listening
sessions in the future with small groups

950
01:23:44,400 --> 01:23:50,560
in person. If you think you might be
interested in participating in that, you

951
01:23:48,560 --> 01:23:57,760
uh let us know through that uh form.
just fill that out and we'll contact you

952
01:23:52,960 --> 01:24:01,440
about scheduling those future meetings.
>> Um Joshua's hand went right up at the

953
01:23:59,760 --> 01:24:04,000
end. Um did you have something to add
Joshua?

954
01:24:02,080 --> 01:24:08,639
» Uh yeah, I just have a question. So in
regards to the home serve that the um

955
01:24:06,480 --> 01:24:14,000
you know like we're getting letters from
this company like insure your house park

956
01:24:11,920 --> 01:24:19,760
XYZ get a discount when you sign up for
six months and then pardon me uh to not

957
01:24:18,320 --> 01:24:23,360
slaughter your last name. So, I'll just
say Miss Aaron, you know, and you're

958
01:24:21,440 --> 01:24:28,239
like, that's what I do through my home
insurance is I add the service line

959
01:24:26,159 --> 01:24:32,320
thing. Like, why isn't that being
communicated to us? Like, hey, there's

960
01:24:30,000 --> 01:24:36,239
this thing that you could do possibly
through your own home insurance, but if

961
01:24:34,000 --> 01:24:40,880
not, then you could be like, sign up for
this. Like, why is it being sent to us

962
01:24:39,040 --> 01:24:47,120
and making us feel like we're receiving
scam mail?

963
01:24:44,080 --> 01:24:49,520
Is it spam mail or is this is it just
like marketing mail from a insurance

964
01:24:48,800 --> 01:24:54,480
company?
>> It's marketing mail from an insurance

965
01:24:51,440 --> 01:24:59,600
company. So like MCA
Damon, correct me if I'm wrong. You

966
01:24:56,639 --> 01:25:04,360
there there's not you can't stop them
from advertising their product.

967
01:25:04,800 --> 01:25:08,880
I think
>> that's all right. So I mean I'm sure

968
01:25:07,199 --> 01:25:13,360
that uh you know those whom live in
hiring park if anybody does who works

969
01:25:10,960 --> 01:25:16,639
for anybody on this ad in the
administration of this call you know you

970
01:25:15,280 --> 01:25:20,880
would understand that that's happening
but you know like it's genuine inquiry.

971
01:25:18,880 --> 01:25:26,159
So we would have not known that we could
have contacted our homeowners insurance

972
01:25:23,440 --> 01:25:30,400
to even ask to add a line replacement
because nothing is being communicated.

973
01:25:28,880 --> 01:25:35,280
None of those documents are on the
website until September the 3rd. Nothing

974
01:25:33,280 --> 01:25:39,760
is like there's none. So, how would we
know, you know, and like as there people

975
01:25:37,840 --> 01:25:44,000
have inquiried about is like it's like
we're being robbed for real. Like it's

976
01:25:42,000 --> 01:25:48,080
like you want that $10,000 to pay for
the Gleewa insurance like lawsuit going

977
01:25:46,639 --> 01:25:51,239
on. And I'm going leave it at that.
Thank you.

978
01:25:53,199 --> 01:26:01,760
Yeah, I can feel the frustration. Um,
yeah, just clarifying that that's

979
01:25:59,199 --> 01:26:06,159
marketing mail. the the insurance thing
is not a necessary thing that anyone

980
01:26:03,840 --> 01:26:12,080
would need. It would be for your own
peace of mind and you know um a total

981
01:26:09,199 --> 01:26:17,440
optional thing. Um but maybe it's fair
to put on um the FAQ. We can add things

982
01:26:15,440 --> 01:26:22,239
to the FAQ to be like we are in no way
affiliated with home serve. Um that

983
01:26:20,719 --> 01:26:28,800
would be helpful to add to the FAQ and
we can add that to the documentation.

984
01:26:26,000 --> 01:26:31,679
Um William McKini, do you have final
thoughts as well?

985
01:26:42,239 --> 01:26:47,440
No disrespect to interrupt, but like
Janice that's a great question like why

986
01:26:45,440 --> 01:26:52,000
is it on Highland Park letterhead if
it's marketing mail home surge

987
01:26:49,840 --> 01:26:55,320
insurance?
>> Good question.

988
01:26:56,239 --> 01:27:03,840
» I don't know if anyone can speak to
that.

989
01:26:59,679 --> 01:27:10,159
So this this so home serve is there are
people in the city who are insured by

990
01:27:05,840 --> 01:27:15,199
homes serve. Um they have come to
uh council meetings and presented what

991
01:27:12,480 --> 01:27:18,880
they're going to do. So it's not truly
just like hey I went to the mailbox and

992
01:27:17,040 --> 01:27:22,880
it's just random. Okay. So there are
there are options if you want to ensure

993
01:27:20,639 --> 01:27:26,560
your your sewer lateral if you want to
ensure your copper service line your

994
01:27:24,960 --> 01:27:30,080
lead service line or your new copper
service line. They are a legitimate

995
01:27:28,719 --> 01:27:33,920
company. They do this. They do this
across the country. You can sign up for

996
01:27:31,679 --> 01:27:37,120
them. You can say, "Don't don't mail me
anymore. I want to do it through my

997
01:27:35,440 --> 01:27:42,320
home, my own homeowners insurance." So,
there are options to you. And you're

998
01:27:38,560 --> 01:27:45,679
right. No. Um, we did not or have not
communicated to to residents that they

999
01:27:44,480 --> 01:27:51,920
can do it through their own homeowners
insurance. So, note well noted there,

1000
01:27:48,880 --> 01:27:56,400
but it's not this um it's not this out
of the blue company that's showing up,

1001
01:27:54,480 --> 01:27:59,760
you know, sending scam mail. So, I I
just want to clarify that it is a

1002
01:27:57,760 --> 01:28:02,800
legitimate program. People do sign up,
but you have to weigh your options. Is

1003
01:28:01,520 --> 01:28:05,920
it cheaper to do that or is it cheaper
to do your homeown insurance? I I don't

1004
01:28:04,320 --> 01:28:08,719
know what your personal situation is.
>> Well, listen, I I understand that, but

1005
01:28:07,520 --> 01:28:11,679
it still doesn't answer the question.
Why is Highland Park letterhead on it?

1006
01:28:10,320 --> 01:28:15,120
And I actually contacted the president
of city council who live across the

1007
01:28:13,280 --> 01:28:18,560
street from me to ask, yo, what is this
and why am I getting this? So, please

1008
01:28:17,040 --> 01:28:23,520
answer that question. Why is Highland
Park letterhead on the initial

1009
01:28:20,080 --> 01:28:30,320
documentation from Homeserve?
The answer that I have for you is that

1010
01:28:26,560 --> 01:28:34,239
is that it may have been um supported by
the it's first of all it's it shouldn't

1011
01:28:32,800 --> 01:28:37,280
technically probably shouldn't be on
Highland Park letterhead because we

1012
01:28:35,760 --> 01:28:42,320
Highland Park does not offer the
insurance program. Okay. So that's

1013
01:28:39,679 --> 01:28:45,840
number one. Um I'm not I don't I don't
really know why it's on that on the

1014
01:28:44,320 --> 01:28:50,960
letterhead but Highland Park is not
offering that insurance. I think it has

1015
01:28:48,960 --> 01:28:54,639
something to do with they came in and
the water department is supporting that

1016
01:28:52,960 --> 01:28:58,560
as a way for people to get their service
lines and not have to bear the the cost.

1017
01:28:56,880 --> 01:29:04,159
I mean, I think the the spirit of that
is where it's at. So, that's that's my

1018
01:29:01,360 --> 01:29:07,679
answer to the question.
We're not Highland Park Water Department

1019
01:29:05,760 --> 01:29:11,880
is not an insurance company, so we can't
offer insurance programs.

1020
01:29:12,800 --> 01:29:19,360
Um, Juan is maybe this is helpful what
Juan's saying in the chat that um the

1021
01:29:17,600 --> 01:29:24,080
city of Highland Park authorized the
usage of the info and usage of the

1022
01:29:20,960 --> 01:29:29,280
Highland Park logo years ago um under a
former administration um

1023
01:29:27,679 --> 01:29:35,840
I can't speak to that or if that's true
but um Juan is very well connected and

1024
01:29:32,639 --> 01:29:38,800
longtime resident.
Um how long is the information in the

1025
01:29:37,280 --> 01:29:45,040
chat available after the Zoom meeting is
over? There are multiple links, emails,

1026
01:29:41,440 --> 01:29:50,719
and info that people may want. Um, this
link with the the bit.ly link that I'll

1027
01:29:48,400 --> 01:29:55,040
put in here again.
Um,

1028
01:29:53,360 --> 01:30:02,400
that's the way if you put your info
there, we'll give you the slides and all

1029
01:29:57,440 --> 01:30:06,960
the um links for your reference.
>> And we'll also post it on that the lead

1030
01:30:04,719 --> 01:30:11,760
service line replacement website. Yeah,
everything will be there as well, which

1031
01:30:08,960 --> 01:30:15,400
I can put in again here as well to bring
that back to the bottom.

1032
01:30:18,400 --> 01:30:27,159
All right. Anything else? Um,
before we end it for the night,

1033
01:30:30,080 --> 01:30:34,440
2249 has their hand raised.

1034
01:30:35,280 --> 01:30:41,920
Um 2249, you want to add anything else?
Go for it.

1035
01:30:40,639 --> 01:30:47,679
» Can you hear me?
>> Yep. Go ahead.

1036
01:30:43,679 --> 01:30:53,280
» Okay. I just want to um support
the the uh young man's statement, I

1037
01:30:50,719 --> 01:31:00,320
think it was Mr. McKenna that some of
this um marketing insurance

1038
01:30:57,840 --> 01:31:07,520
um um
letter lettering has been on the

1039
01:31:04,719 --> 01:31:13,600
Highland Park letterhead.
Mhm.

1040
01:31:08,000 --> 01:31:19,760
» So, you know, this since it is not uh
from from Highland Park, I do think that

1041
01:31:16,719 --> 01:31:26,480
uh the program uh ought to take it to
council and make sure that this

1042
01:31:22,719 --> 01:31:32,480
marketing is not on Highland Park
letterhead, making us Highland Parkers

1043
01:31:29,280 --> 01:31:36,159
think it is coming from the city.
>> I agree.

1044
01:31:34,400 --> 01:31:40,440
Thank you.
Mhm. Thank you.

1045
01:31:41,600 --> 01:31:48,719
» All right. I dropped those last two
links. The website um where you can

1046
01:31:45,520 --> 01:31:52,639
download all the information um the FAQ
which we'll update um after this meeting

1047
01:31:50,880 --> 01:31:58,159
to add any of these questions. We can
add those there. Um fill out the form if

1048
01:31:55,920 --> 01:32:02,719
you want to ask any other questions or
get any slides sent to you. You can also

1049
01:32:00,960 --> 01:32:07,679
uh sign up for any listening sessions.
We'll do some smaller group listening

1050
01:32:04,320 --> 01:32:11,840
sessions in the future. Um, and that's
also a way just to add your email to the

1051
01:32:10,239 --> 01:32:15,360
list and make sure you get notified for
future meetings. Um, when is the next

1052
01:32:13,920 --> 01:32:20,480
meeting? We don't have one scheduled
just yet. There is the town hall on

1053
01:32:17,760 --> 01:32:28,239
November 20th. Um, which will just be a
general town hall. Um, but that would be

1054
01:32:24,080 --> 01:32:33,199
the next time that you could um be in
person.

1055
01:32:30,880 --> 01:32:35,440
Otherwise, um
>> I'm sorry, Miss

1056
01:32:33,920 --> 01:32:39,679
» Customer service number. Go ahead,
>> Miss Co. I have one last question. So,

1057
01:32:37,520 --> 01:32:43,840
um just like with the June the 18th, the
placement date that you have on the

1058
01:32:41,679 --> 01:32:47,960
final notice documentation currently,
when is that going to be changed?

1059
01:32:48,320 --> 01:32:52,960
» Good question. Elen, can you speak to
that?

1060
01:32:50,400 --> 01:32:59,040
» Can we on this call and Highland Parkers
have the dates changed and like insert

1061
01:32:56,560 --> 01:33:01,760
here be placed where a placeholder date
is instead of actual date? So we're not

1062
01:33:00,880 --> 01:33:06,159
confused.
>> Totally. Yes.

1063
01:33:03,360 --> 01:33:11,679
» Yep. Yep. Those were templates and we'll
work on getting the project specific um

1064
01:33:09,120 --> 01:33:14,639
documents on the website
>> within the next week.

1065
01:33:12,639 --> 01:33:17,760
» I feel like work on is still too long.
You know what I'm saying? Like can you

1066
01:33:15,840 --> 01:33:21,440
right now guarantee me that by next
Friday it's going to be changed.

1067
01:33:19,440 --> 01:33:24,679
» That's what I just said. Next week.
>> Thank you.

1068
01:33:29,840 --> 01:33:33,000
All right,

1069
01:33:33,040 --> 01:33:41,040
thanks everyone. Um,
>> thank you.

1070
01:33:38,080 --> 01:33:45,600
» Thanks. Um, yeah, fill out those forms
if you want to be in touch. Um, that

1071
01:33:43,600 --> 01:33:51,520
customer service line is the way to ask
any questions in the meantime. And then

1072
01:33:47,920 --> 01:33:51,520
November 20th is the town