[0:12] when we get back there's some reason why it's not up on [0:17] that screen i think he's figuring that out next [0:25] i have paper copies of everything too so i would probably [0:30] yeah we'll get to them as we go through the individual ones [0:34] this as we go through them [0:55] so for those of you who would agree with midwestern [0:58] i apologize for the delay um we were informed that this meeting was um [1:24] um [1:35] so thank you everybody for joining us um i would like to just quickly do some [1:39] introductions um we'll start with those who are [1:42] physically present but then i also want to [1:45] be able to document who is attending remotely [1:48] so i'm melissa with human services i'm the supervisor of the family and [1:52] community services unit one of the programs that i oversee [1:56] is the transportation program [2:04] i work for transportation and i'm doing minutes [2:08] jeff egyl bailly regional planning commission [2:12] uh chris garcia bailey original planning commission [2:15] from the pepsi county board cody vanderbush for human services [2:20] tracy november kiwani county emergency management [2:24] joanne lisandski kimani county board and i'm also a driver [2:28] dan ford luxembourg trustee robert stearns county veterans service [2:33] officer gene robinson that's the patient driver [2:37] or a bushy transportation coordinator [2:42] just can't hear those people can people who are joining us remotely [2:48] uh introduce themselves please [2:53] good morning everyone this is pam busch with the county of door [3:00] wendy huddersfield [3:16] um [3:21] hi everybody i'm sorry to interrupt can you hear me okay this is pam [3:28] we can hear you okay i can barely hear when you guys talk so i don't know [3:35] if there's like a speaker you're passing around or something but i have my volume [3:40] totally on high and i can barely hear anything except [3:43] like distant voices [4:00] i also cannot hear anything [4:18] i'm speaking into the mic here at the meeting can people hear me remotely or [4:22] no jeff i could hear that loud and clear [4:25] that was perfect okay thank you thank you [4:39] candace can you introduce yourself [4:44] i am candace hunterman and i'm with eshore industries [4:51] okay lynn were you able to document everybody okay thank you [4:58] okay again thank you everybody for joining us um [5:01] i am going to just start the meeting um but this meeting is being held in [5:05] conjunction with the coordination assessment with [5:08] the lake regional committee um jeff do you want to just give a basic [5:13] overview of the process for today [5:18] yeah basically what we're going to do this plan gets developed every four [5:22] years and we've had some amendments in between [5:24] two basically the items that come out of [5:27] this process we put together kind of an action plan that shows uh [5:32] items that in five different areas of transfusion [5:35] coordination that are done well and can be done better [5:38] we put together a list to that effect and i will be passing out what we did [5:42] four years ago for reference purposes and [5:46] that'll probably take the biggest part of the meeting [5:50] we've also developed an action plan summary working with [5:54] uh kiwani county's uh health and human services staff [5:58] and with uh eastshore industries um we'll be passing that out and [6:04] reviewing that and see if there are any adjustments that need to be made to that [6:08] and then uh finally there's a program of projects that [6:11] the county and eastshore industries helped develop where [6:15] they um they're primarily looking at obtaining [6:19] vehicles over the next five years and we have a list of those [6:24] remember this is a very fluid process this plan will be submitted to wisdot [6:30] in the near future once it's developed and reviewed [6:34] um however it is very very fluid i think last time with [6:40] kewanee county we went through four amendments from 2016 [6:44] uh through last year so um it's it's not set in stone just [6:50] because it's approved today um we come back to this group and uh [6:54] propose um and have amendments whenever the county or whatever each or [6:57] industries or any other entity that may be looking at [7:00] uh section 5310 funds may be desiring though so and want to make some [7:06] changes to the program so any questions [7:14] okay all right since um we're holding that meeting in conjunction with our [7:19] um typical transportation coordinating meeting [7:22] um what i'm planning to do is just go over some basic updates from the [7:26] transportation program um so that you can become aware of how [7:30] essentially covid has been impacting our transportation program so i'll start [7:34] with that and then we'll have jeff take over and guide us [7:38] through the coordination assessment process [7:44] um so just i always um provide some numbers to compare last year with [7:50] sorry they interrupt but i don't know who's speaking but i [7:53] can't hear the person at all i just can barely hear who's speaking [8:04] all right it sounds like you can hear me better now that's better [8:08] okay so i'm just going to review the numbers [8:12] served by the transportation program january through august comparing 2019 [8:16] numbers to 2020. so as expected because of covid our [8:20] numbers have drastically decreased and the program had to shut down for a [8:24] short time because there was concern about how cobid was [8:28] going to impact our drivers many of which are vulnerable [8:32] and then of course our consumers that we serve and transport so for the volunteer [8:37] driver driver escort program in 2019 [8:40] for january through august we had provided 1746 rides [8:46] and in 2020 for those same months we're at 913. [8:51] the grant vans which transport individuals [8:55] who may need wheelchair transport but we also [8:58] transport individuals who don't have mobility concerns in those bands as well [9:03] so last year we were at 930 and this year we're at 411. [9:09] um for the ogoma bus which is running monday [9:13] had been running monday wednesday friday um [9:16] from 10 until 2. last year's numbers were at 713 and this year's at 379 [9:23] and then the kiwani van which is tagged as that the large old van that [9:28] transports several people it's our largest fan that [9:33] can transport the most people last year we had provided 359 rides [9:38] and this year we're at 100 so in general just summarizing we are at a negative [9:45] 731 in comparison to last year and of course the direct link is due to [9:51] coven and i wanted to just update you on how [9:55] the program um how everything played out with regard [9:59] to kovid so again initially the program was shut [10:03] down because of the concern of how it would [10:06] impact the drivers and the consumers when the county reopened our unit began [10:11] to discuss processes and procedures that needed to [10:15] be in place in order to safely reopen we consulted with public health to come [10:20] up with guidelines for transport for both the drivers and [10:24] the riders all of the volunteer drivers were [10:27] trained on the new covid precautions the drivers are [10:32] provided with necessary ppe and disinfectant supplies the drivers [10:37] and riders are screened for symptoms and [10:39] exposure a couple days prior to the scheduled ride [10:42] and then the driver also does another screening upon pickup [10:46] we have implemented and strongly encouraged staggered seating [10:50] so with the driver in the front and one passenger we're encouraging that they be [10:54] diagonal in the vehicle so that they are as far away as possible [10:58] and we're trying to just do one rider per [11:01] trip um the exception there of course would be [11:04] if somebody needs an attendant um and there's somebody in their family [11:08] a family member is able to assist during transport then um they are [11:11] allowed to ride along so many of our drivers were very [11:17] reluctant initially to resume driving and many [11:21] still continue to be reluctant which is understandable [11:24] so we've had to really prioritize the ride requests [11:28] and so we followed guidelines our handbook which indicates that we'll [11:33] prioritize medical nutrition to get to grocery store [11:37] work and then everything else falls after that [11:41] we're trying to stick close to home we're avoiding um out of county [11:44] transports if at all possible and just in summer everybody's been [11:49] cooperating really well both the drivers and the riders have [11:53] been impressed with everybody's level of cooperation [11:56] and our ability to resume rise but just done [12:00] a much lower level does anybody have questions about [12:04] our covid response lori anything to add that i missed [12:10] um we've lost four drivers completely for sure so i'm not sure if everybody [12:16] could hear that but lori just said four of our drivers um backed out [12:20] completely due to coped so they just were uncomfortable because of [12:23] their vulnerabilities anything else lori [12:30] yep thank you for reminding me of that so [12:34] the algoma buffs have been running monday wednesday friday [12:37] we cut out mondays because the ride levels were so low [12:41] and that is a paid driver who is just with that transport so [12:45] when we're looking at the what's the most cost effective [12:49] and being stewards of taxpayer dollars has seen that that was the best move [12:53] there's full intention of bumping that back up to the monday wednesday friday [12:57] when ride requests increase anything else [13:02] okay just a couple other updates so we have [13:06] received approval for the 5310 grant request that we had submitted [13:14] this isn't new news at our last committee meeting we had talked about [13:17] that in just the timeline so we still do not have that vehicle it's [13:22] expected that probably um early in 2021 is when that [13:27] vehicle will actually be present and able for us to use [13:33] and then the 8521 is the grant application that we submit annually to [13:39] secure funding to support our transportation program so that grant [13:43] application has been released and we'll be working to get everything [13:47] together over the next several weeks the submission final date is december [13:52] 14th so we'll be looking to schedule our next [13:55] committee meeting prior to that and in conjunction with a [14:00] public hearing to review that application [14:02] and get everything submitted on time [14:06] then one other piece of sad news that i wanted to share with you [14:10] as committee members elizabeth wilson who [14:14] was one of our committee members in the transportation program have passed away [14:17] on august 26th um she truly is one of the sweetest [14:21] people i've ever met and will certainly miss her enthusiasm [14:26] so i do have a card for us to just sign up on that around after for anybody who [14:32] knew her will send it to her family any other questions or comments for me [14:41] okay okay over to you jeff thanks melissa [14:49] i'm going to start the county coordination assessment exercise [14:55] before we do though i wanted to pass out we're talking about kind of our [15:02] transportation inventory portions of our coordinated transportation plan thanks [15:13] right i saw you running this morning and i'm not going to go through this in [15:27] any level of detail but if anybody has questions on this [15:30] uh later on i will certainly um uh be happy to make adjustments to this [15:37] so we've written kind of three background chapters of this plan already [15:41] thank you [15:44] we have kind of an introductory chapter [15:48] it talks about the coordinated public transit human services transportation [15:52] plan requirement [15:55] and i did share my screen for those who are joining remotely hopefully you were [15:59] able to see this we will incorporate [16:04] those who attended this meeting either in person or virtually in the meeting [16:07] record on the page two of chapter one [16:12] chapter two is a demographic analysis uh where we discuss persons with [16:17] disabilities and we talk about the 65 and older population [16:22] in table three and then we talk about median household income and low income [16:26] households within the county as well and then chapter three we talk about [16:31] transportation providers in the county and we talk about the county's various [16:36] programs and we uh we discuss east shore [16:40] industries programs we talk about mtm the um non-emergency medical [16:46] transportation broker few other programs american cancer [16:51] society the disabled american veterans uh [16:55] kiwani county veterans service office nursing homes [16:58] then we have a list of private transportation providers uh within the [17:01] county that we're aware of so um that's basically the [17:07] um kind of the background um information just kind of review it and [17:13] if anybody has any edits to that uh definitely let us know [17:19] um coordinated public transit plan the framework for action [17:25] i'm pulling up the portions of the action plan that we [17:29] discussed last time we met to develop the full plan in 2016. [17:34] i have a handout on that as well [17:59] while we're waiting on that to be passed out i'm wondering if anybody has inputs [18:04] on the private transportation providers [18:06] that are listed on page 8 does anybody know if um for example any [18:11] of those are no longer in business [18:34] so this is pam bush i can't i'm i'm logged into a county meeting [18:38] on my computer and phone on this one so i don't see the page that you're all [18:42] looking at but there was a new provider called [18:45] trueway transport that started on september 7th and [18:51] they travel in the multi-county areas their wheelchair and stretcher [18:57] accessible so if you need that information to [19:00] include into your provider info melissa i can send that to [19:04] you yeah if you could go ahead and do that [19:07] pam we'll also need their address and phone number and the type of services [19:10] they provide absolutely i'll send what i know about [19:14] them okay thank you yep [19:21] yeah whoever wants them chris is going to pass around uh pens who [19:25] for those who need them and also note cards for anybody [19:28] who wants to write things down for this coordinated transportation exercise [19:33] basically what we're going to do there's kind of five sections that we're looking [19:37] at the first section is called making [19:40] things happen by working together this addresses issues related to [19:44] coordination formal program goals and objectives [19:47] and most importantly the need to articulate a vision for the provision of [19:50] services to the elderly and disabled in kiwanis county we look at what's done [19:54] well and done better in all these five sections turning to page 14 of the [20:00] handout taking stock of community needs and [20:03] moving forward [20:14] this addresses issues involving service assessment and review and inventory of [20:17] services provided which are essential in identifying [20:20] gaps needs and duplication of services and then section three putting customers [20:25] first this addresses the ease of access to information about the [20:28] transportation services provided in the county [20:31] at section four adapting funding for greater mobility [20:38] this addresses inform identification about accounting procedures that create [20:42] customer friendly payment systems while maintaining consistent reporting [20:46] and accounting procedures across programs [20:49] and then finally moving people efficiently [20:56] this addresses centralized managerial systems to coordinate highly diverse [20:59] multi-mobile service provision so if you can take a [21:03] a few minutes and review what's done well and done better in each [21:08] of these areas and then what we'll do you can write notes in terms of anything [21:13] you'd want to add in terms of what's done [21:15] well or can be done better and chris is going to [21:18] jot those down i think we'll go through the lifts that we have here and see if [21:22] we want to keep or delete anything and [21:29] and we'll decide that on the items that are bulleted and then we'll go to any [21:32] additions if that's okay except is that [21:36] uh fair enough okay [21:41] so the first item we have there is uh under section one making things happen [21:46] by working together items that are done well we had quite a [21:49] list last time i'm gonna turn back to that page [21:59] under dunwell we had the kiwani county transportation coordinating committee [22:03] meets quarterly um i know one month was there one [22:07] quarter was skipped because of covid probably [22:10] but that's a rare exception it does a good job discussing transportation [22:14] coordination issues is that uh do people agree that we [22:18] should continue to include that bullet yes yes okay [22:25] so i'll put a check there we're including it [22:29] second bullet the kiwani county human service department's family and [22:33] community services unit has done a good job of referring medical [22:36] assistance or ma transportation request to the [22:39] statewide broker known as mtm at this point [22:48] i mean staff would probably know more about [22:51] you know whether that's occurring in reality and things like that i'm [22:54] assuming it is certainly it's occurring um [22:59] not new news to you jeff but certainly you know there continues to be the [23:03] frustration and working with mtm and the struggles of consumers being [23:07] able to actually access transportation through mtm [23:10] and this is not a kewane county issue this is a statewide issue [23:14] um but we do continue to make those referrals and advocate for our consumers [23:19] when they're struggling to access that transportation [23:30] okay thank you and look for those of you who don't know and i'm sure you've [23:34] talked about it at previous meetings but it looks like the state wants to award [23:38] the broker contract to a different company [23:42] now but uh looks like there's going to be [23:44] kind of a dog fight about that i think ntn wants to keep the contract [23:49] and they're appealing and things i think it's a company called [23:53] vivo or something like that or something like that yeah so [23:57] i think they're providing i think they're helping um the green bay area [24:00] with some of their transportation right now [24:03] so i think they have a little better reputation than mtm but uh don't quote [24:06] me on that but we discussed it at our last [24:09] transportation coordinating meeting when i saw that news break um and from [24:13] what i read that appeal process can take an [24:16] extensive amount of time like over a year well yeah and there could be [24:20] lawsuits and everything so it sounds like we'll be stuck with [24:23] mpm for some time could be it could be a mess for a little bit [24:26] but but hopefully everything works out [24:31] i don't know if this is time to mention it but i was just told by [24:34] door county hospital when i had to go pick up a client that was left there by [24:39] mtm that when clients request rides from mtm [24:44] they have to request two rides one to get there and one to [24:47] get home and that's why clients are being left [24:51] that's what i was told [24:56] which if you have kind of unforeseen circumstances at a hospital or whatever [25:00] if you don't know your dismissal time or date or whatever [25:04] because i think things could go longer than you anticipate that becomes kind of [25:08] a mess exactly and i think there is an [25:11] assumption that when you're making a ride request [25:14] that it will be round trip so that's throwing some [25:18] people off i believe [25:24] anything else on the second bullet the third bullet family and community [25:30] services unit leadership and staff is committed to providing cost efficient [25:34] dependable and comprehensive service [25:40] anybody disagree with that [25:47] fourth bullet kiwani county has involved public and private service agencies and [25:51] providers as plans are developed and decisions are made [25:54] including collaboratively working on various planning and programming issues [26:00] that's kind of what we're doing here today with all the private providers [26:04] were invited anything on this [26:14] keep it [26:19] okay next kiwani county is focused on increasing service to populations [26:24] outside the elderly such as developmentally physically and [26:27] behaviorally disabled populations [26:32] yes i feel that one definitely needs to stay that's [26:36] one area that we've certainly made a great deal of progress on [26:40] okay next kiwani county has good collaboration with family care managed [26:45] care organizations including care wisconsin and the lakeland care district [26:53] just take care with fasten out because there's no more care wisconsin [26:59] straight care wisconsin [27:03] they close it's just lakeland okay um there's a second one but the name is [27:08] escaping me jody do you know oh there's iris [27:11] i think oh inclusa what's it called inclusa [27:19] i n i-n-c-u-s-i-n l usa [27:33] okay and it looks like you're looking it up [27:36] when you get something maybe you can confirm that you certainly could add [27:40] iris as well [27:46] okay is iris an mco though or is it a more [27:50] like a philosophy or a program it's a an alternate program other than [27:55] family care so it's family care or iris okay yes it is included i-n-c-l-u-s-a [28:06] okay thank you who are they out of [28:12] green bay okay thanks [28:22] next kiwani county has improved transportation services beyond city and [28:26] county boundaries [28:29] yes and finally kiwani county has established memoranda of understanding [28:35] with assisted living facilities and nursing homes so that their residents [28:39] have adequate transportation [28:43] we certainly continue to do this but we're seeing a decrease in [28:46] their um request to partner with us they're trying to keep them safe in [28:52] inside their facilities or outside of covet even [28:54] yeah they haven't really participated in utilizing our vehicles [29:03] you want to keep this thing or [29:10] i don't know that there's anything we can do to improve that so i'm not sure [29:14] we would need to go anywhere else but okay i don't have a strong opinion okay [29:20] so just kind of leave it late then for now or okay [29:23] is there anything else that's been done well that anybody want to add to the [29:26] list [29:33] my only thought is the bullet point that focuses on increasing services to [29:39] populations outside of the elderly if we could include [29:42] children oh within a bullet yep okay maybe you don't have to do this [29:52] um we'll include it within that parenthesis [30:00] like as well as children [30:05] okay okay anything else [30:16] okay under do better we have looked at opportunities to increase [30:23] transportation options within the villages of luxembourg and casco and the [30:26] city kiwani [30:32] dan it's great that you're yeah here this is something that our program has [30:39] attempted to do and jody helped me out with some of the [30:43] history but within the village of luxembourg and casco lori as well you [30:46] know some of this history but we haven't had success in getting much [30:50] much traction with it um lori do you have feedback on [30:55] some of the reasons that you think that's been a struggle or [30:59] we've done several surveys and a lot of people [31:02] say they want to do it but when it actually comes down to it [31:06] they shy away i'm not sure if it's because they're a freak ask for [31:11] help luxembourg has been we've been picking [31:16] up people more and bringing them to like the [31:19] doctor or the ig post office thing so they're being [31:24] served through the driver escort program it's [31:26] just not a separate um program like we have in algoma well [31:31] there was um and before i came to this committee [31:37] i wasn't looking too much aware of it but there is two [31:43] vans in luxembourg um what i believe is abby abbey vance [31:50] yeah and another one i think is angels of something [31:55] of angels okay i see that those two vans is uh moving around in [32:00] luxembourg now lately and i like i said i don't i didn't pay [32:05] too much attention to it but now i can focus more on it and ask them more [32:09] questions and you know and see what they do [32:14] so arms and angels actually came aboard last year uh near the end of the fiscal [32:18] year um they provide services for our [32:20] veterans for dav okay so the rides that need to go to the [32:24] green bay clinic they do a lot of the appointment rides for them once they're [32:26] on the transportation list for the va itself [32:30] and then i'm guessing for abby vans they're likely connected with [32:33] family care like i said i i don't know uh i wasn't paying too much [32:40] attention to them but i know that they they're around and i see them pass once [32:44] in a while and going to different places but i didn't [32:47] know what their affiliation was and luxembourg i know that you sure [32:50] industries was picking up and infinity care [32:53] is there and and take some disabled people around but i that's the [33:00] first time i saw these two vans and are you getting much [33:04] feedback from the residents within the village of a [33:07] need for increased transportation options [33:09] not really i guess if you don't bring it up they don't [33:12] you know don't say anything and um it wasn't ever brought up to any of our [33:17] meetings and um i guess where we're getting at [33:21] with this is certainly something we could do better [33:25] so i think it's appropriate to remain on there and maybe we could [33:27] work together to potentially do more outreach with [33:31] your connection if possible to see if there's something we can also [33:35] i'm the head of the knights of columbus too so [33:38] and there's sort of different entities that i can get out [33:42] and let people know about this and like i said [33:45] until i sat down and listened to these people talking i didn't know [33:48] anything about it so thanks for your feedback [33:53] are the correct communities listed obviously we've talked about luxembourg [33:59] but what about casper and city kiwani yeah okay [34:04] the other item as listed do better is better educate the public that county [34:08] transportation services are available [34:16] leave it on leave it on okay anything else that can be done better [34:28] going once going twice [34:33] okay i'll throw it out there i mean based off a dance comment maybe just [34:37] um promoting it more making the awareness since we've got those [34:40] different services rumbling around in the villages [34:42] maybe we have people that aren't even aware that this is available to them [34:45] just increased outreach how included is uh an item with that [34:50] because it's kind of related [34:55] with a second bullet point yeah this is candy from east shore [35:03] go ahead and i just there we've been talking about this too there is some [35:11] you know not sure how to address it but like maybe [35:14] after hours transportation and i'm not sure what the county provides exactly [35:20] but um we know that we run into that [35:22] sometimes with individuals that maybe have a job and [35:26] don't have transportation and don't have a [35:29] um someone to get them to and from work outside [35:33] of you know [35:36] that nine to five or eight to four uh world so that is something that i'm not [35:42] sure if that needs to be added but just curious if the county even has [35:47] something like that [35:50] we don't currently [35:55] are you seeing some of your clients get sent to [35:58] places where they're beginning or ending jobs after the traditional hours correct [36:06] and in most cases i mean we can we have resources and families [36:12] are pretty good about it but every once in a while you'll get somebody that just [36:15] doesn't have that resource available to them [36:18] and it's trying to set that up to figure out a way to make that happen so they [36:22] can get a job in the community [36:29] okay anything else that can be done better [36:37] okay turning to section two [36:48] taking stock of community needs and moving forward [36:52] the items that were listed last time is being done well [36:57] it says all public and private transportation providers in kiwanis [37:00] county and adjacent counties are contacted when applying for section 5310 [37:04] fund section 5310 is the just the federal program that [37:08] gets vehicles to kiwanis county and also to [37:13] non-profits like the shore industries can also be used for mobility management [37:18] programs in pin counties as well [37:24] anything on this [37:28] we continue to adhere to that requirement so i think that yeah makes [37:32] it a good step okay the second bullet that was listed [37:37] as done well the transportation program has [37:40] effectively identified transportation gaps needs and [37:45] duplication of services and then we put in parentheses here in [37:48] collaboration with the social work program at [37:51] uw green bay um i don't know if that was kind of a [37:55] one-time thing or if some of this continues no that's [38:00] aging itself i think that can be removed struck okay [38:15] anything else that's done well that you'd like to add [38:18] in this area of service assessment review and inventory of services [38:24] identifying gaps needs and duplication of services [38:35] one thing that i'm thinking about is lori always does a really nice job [38:39] of helping us to participate in the aging and disability [38:45] resource fair and due to covid that's not going to be [38:49] happening this year but i think i'm not sure if that falls into [38:52] this section but it's a nice opportunity to really connect [39:00] with community members to go to get a good grasp on [39:04] transportation needs [39:10] okay we've added that anything else [39:18] that is done well under this area [39:22] at section 5310 for funds i don't know and maybe [39:30] these people from luxembourg that do this [39:33] are aware of it or not but is there a way to make them aware of it by [39:38] contacting somebody or maybe i don't know if they do or not maybe [39:41] they know everything already you know so the 5310 grant [39:44] it's grant funding to support the purchase of vehicles that's how we [39:49] historically have access and utilize that funding [39:54] so the village is notified when we are attempting [39:57] or when we're applying to to um seek additional funding um i'm not sure would [40:03] there be a reason to publicize that more jeff it'd have to be [40:08] you know we'd have to become aware of like the [40:11] non-profit um existence of a you know an entity within [40:15] the village say if you like um some communities like [40:20] in the past way down manitowoc county keel through like a senior club had a [40:25] like a van or something that ran around the build or the [40:28] city down there provided service if you guys went into something like that you [40:32] might be eligible for this as well or if you had a non-profit [40:36] that decided to start up like a program they might be a [40:41] little eligible for a van like he sure is you know [40:43] so okay those would be circumstances that you might want to keep your eye out [40:48] for there are small communities sometimes [40:50] that get into this stuff [40:55] also there's um i don't know i think luxembourg might be a little small for [40:59] it but uh there are small cities that do um [41:04] like a shared ride taxi that they might be able to get vehicles for that type [41:07] service and then also they could get funding from the d.o.t [41:11] for for a share to cover that i know the small wisconsin community my [41:17] son lives in population 4500 it's called mauston in juneau county [41:21] they have bands that run around and like between 7 00 am and 10 pm and provide [41:26] shared ride taxi marinette has something like that but [41:30] i don't know if you're at the population threshold where you'd be looking at [41:32] something like that or not it's not really really about 2600 [41:37] yeah yeah so i i didn't think you were probably big enough but [41:41] uh but it's it's something that's out there it's available and there may be [41:45] communities of your size that are doing it [41:48] around the state but um but you know you just have to gauge the [41:54] interest if there is any or demand or whatnot for something like [41:59] that so is there a website to go on or um [42:03] um unfortunately once you come up after the meeting and give me your email [42:07] address and i'll send you a link to something you know [42:10] um and i'll just jot it down after the meeting [42:13] okay yeah so yeah okay thank you thanks anything else under done well [42:20] under um section two [42:25] under do better we kind of had a continuation of the theme from section [42:29] one determine whether transportation [42:31] services can be expanded into the villages of luxembourg and casco and the [42:35] city of kiwani thoughts on this [42:40] and we're looking the next five years i don't know [42:44] i think that continues to be appropriate okay we'll continue that [42:48] anything else that can be done better in this area [42:56] okay section three putting customers first this addresses the ease of access [43:00] to information about the transportation services provided in tijuana county [43:11] last time items that were done well [43:15] fares are reasonable and affordable given the high cost of the service [43:18] provided [43:21] people think of that [43:24] appropriate okay [43:28] volunteer drivers are doing an excellent job i'm sure they are [43:32] certainly driver training is available [43:38] home visit assessments are made yes i think you may want to note that the [43:44] home visit assessments are made timely i think jody does a really nice job of [43:48] following through really promptly when there's a request [43:53] are made in a timely manner okay [44:01] and we had two new ones last time um kiwani county has done a good job [44:06] maintaining an adequate pool of volunteer drivers [44:08] um and we just had this report but uh i don't know how you want to [44:15] know a lot to do with right now i mean no place for me to go and advocate to [44:20] get more drivers and drivers are afraid of their own [44:24] health [44:30] should we move that down to do better at this point [44:33] or we could rephrase it and say um under under normal circumstances [44:39] or something like that yeah you know hopefully this will die down and then we [44:44] can be back up and running full speed yeah well just like we were reflecting [44:50] of a cur our current situation because if it's [44:53] reflecting our current situation we should move it down to do better i'm [44:57] good with that i think even outside of kova that's something we [45:00] continually strive to improve on certainly not an easy feat in our [45:06] community no [45:13] okay moving it down there [45:30] i'm calling it do a better job maintaining an adequate pool of [45:33] volunteer drivers [45:36] and then we'll strike that [45:43] and then finally kiwani county offers client diversity training for its [45:48] drivers [45:51] this has been a focus for our trainings for drivers [45:55] especially since we have really got to expand transportation to those outside [46:00] of the elderly population so for example some of the training that [46:04] we've done is on mental health needs serving [46:08] children with special needs there was one training in which we focus [46:14] more specifically on alcohol and other drug issues [46:18] physical health needs so we've done quite a gamut there [46:22] okay anything else that's been done well that you'd want to [46:27] add i wonder if there's anything i wonder if there's anything you can put [46:32] in since this is about putting customers first [46:35] i know all the drivers go really above and beyond to make this a special day a [46:42] special experience for um for wherever they're [46:46] taking the client and they've developed a really good rapport with the [46:49] clients so there's something could be put in that [46:52] you know the drivers are make this uh um think about envelope a relationship [46:59] make this a special experience for the person because i know everybody does [47:02] that and the people i drive tell me about the other drivers they [47:04] have and it's really it's really commendable so i agree [47:10] drivers make the transportation experience special for their [47:14] passengers customers [47:26] it's not that you know we don't just sit there and drive and and we're just [47:29] taking them there and drop them off like they're a piece of whatever [47:32] it's a it's you know you you develop a rapport with the people [47:47] okay have added that drivers make the translation experience special for their [47:51] customers and i know they know if there's a [47:56] conscientiousness about that from the management and that too [48:02] it's been talked about at previous meetings we've been at here and many of [48:05] you have been there as well so it was taken very very seriously [48:11] anything else under done well under section three [48:18] items that can be done better we had look at [48:22] expanding existing services that are available [48:29] yes no i think that helps just stay there [48:34] okay second offer better outreach to the hispanic population kiwani county this [48:40] was put in the 2016 plan [48:52] what's that have we made any headway towards that that's why i'm [48:56] um struggling with how to move forward with that i think there [49:00] continues to be a need [49:05] i haven't heard that there's there is a great need but [49:09] um we certainly can continue to to make that outreach [49:14] i have a question so if you do that outreach for let's say the hispanic [49:18] community are the drivers then going to be able to [49:20] communicate if they have a hispanic individual that [49:24] has limited english we've made it work okay i have a client i've driven a [49:30] number of times who had very little english but i do speak some spanish so [49:35] we were able to communicate somewhat but i know it's written with people who [49:39] don't speak any spanish so and i've been kind of hearing informally [49:46] too that uh um i have one of my wife's uh former [49:51] colleagues is teaching over at luxembourg casco and i think they're [49:54] seeing increased enrollment there too and about the other districts in the [49:57] county but [50:01] it certainly is county-wide yeah [50:06] so we'll keep that um administer customer satisfaction surveys [50:13] has that been done where it could get moved up or do we keep it where it is [50:17] here i don't think we've followed through on [50:20] that okay it probably would be good to keep that [50:24] on there and then maybe we could add a customer [50:27] not customer driver satisfaction survey so we can [50:31] also see what our drivers are feeling as [50:38] well [50:57] administer driver satisfaction surveys and administer customer satisfaction [51:01] surveys and then we had do a better job [51:05] maintaining an adequate pool of volunteer drivers [51:10] and anything else under do better in this section [51:22] okay next adapting funding for greater mobility [51:32] so items that are done well uh passenger co-payments have been kept [51:37] reasonable [51:41] that's not fair for those of you who aren't aware the copay [51:45] request for round trip is five dollars within um the city or village [51:53] ten dollars within the county and then twenty dollars to the surrounding [51:56] counties and then for the algoma bus is a dollar [52:00] per trip [52:03] i have not received any negative feedback on that i feel like that's [52:07] extremely reasonable especially in comparison but people are paying [52:10] privately [52:14] so we can keep this bullet yes and just another note we're always more [52:20] than willing to waive or reduce the copay if um is indicated that [52:25] there's a struggle are they going to try to get it where [52:29] it's [52:31] invoice instead of yep i think that's in here [52:35] i remember seeing that and um we have also made strides with that lynn is [52:40] doing a whole lot of invoicing um and we found that the consumers [52:44] appreciate that and appreciates it too it just makes the [52:48] whole billing process a little easier for everybody [52:50] are there any cash security issues that we hear you hear in other places where [52:55] drivers feel nervous having cash on their person when [52:59] collecting fares or anything like that or not really it's not really [53:03] gonna run after it okay okay so we'll keep the first bullet [53:12] second bus tickets or passes are available in lieu of carrying cash to [53:16] pay for rides yes keep that [53:25] next prepayment options for passengers have been good [53:29] managed care organization payments invoicing etc [53:34] okay [53:39] and the last one we had in this area was kiwani county can waive a payment [53:46] when a customer is unable to pay yeah okay [53:52] anything else that's done well in this area [54:05] okay do better better explain the invoicing option to customers [54:13] i think we could move that up till well because jody's been doing a really good [54:17] job of telling the people as they've been coming on [54:21] yeah she includes that in part of the assessment process [54:25] um so i agree [54:30] okay [54:35] anything else that can be done better in this area [54:54] finally section 5 moving people efficiently [54:57] this address of centralized managerial systems coordinate highly diverse [55:00] multimodal service provision the one item we had that was done well [55:04] in this area and uh i don't think it's kind of fall off when [55:08] you get toward the end of these sections probably because people are tired or [55:11] whatever but uh the one item we had was done well [55:15] in this area was there's good communication between [55:18] riders drivers and office staff i believe that's still true okay [55:28] and items that can be done better what was listed last time was explore the [55:32] possibility of a mobility management project that benefits kiwani county [55:38] we have not moved forward with that and that's something i'm still open to [55:42] exploring door county has offered to be a resource [55:46] as we move forward with exploring that so [55:49] i think that can stay you're kind of i don't know i don't want to see it [55:54] surround i don't know brown county's situation very well but [55:56] uh you get door to the north and man talk to the south and they both have [56:00] mobility managers so um you've got resources on both ends [56:07] so you want to keep it yes okay anything else done well or do better in this area [56:12] of moving people efficiently that anybody wants to add [56:20] okay and then any other discussion that people would like to make note of here [56:35] can we go back to if we go back to moving people efficiently [56:39] the done well outside of colvids lori does a remarkable job in combining [56:46] rides for efficiency and um it's really [56:50] helping with financially [56:57] it doesn't apply to covet at all but no but [57:00] you're absolutely right and actually that is a result of [57:04] struggling to find more volunteers so she has worked tirelessly to try and [57:08] combine multiple rides to get everybody where [57:11] they need to do to be without use of too many drivers [57:18] i want to hear the rest of your statement i had mentioned combining [57:21] rides but you you added some more words to that that i [57:23] want to make sure that i heard for efficiency and financial benefit [57:29] or something like that maybe just simple don't know what that means [57:50] if i put something and this could be shuffled around but there's great [57:56] efficiency in combining rides for the financial benefit of the county [58:01] and i put in parentheses at least pre-covered [58:07] anybody want to tweak that or [58:12] chris chris doesn't have much to do to shape it [58:16] i think it's easier doing it this way than the board with the remote thing we [58:19] got going here so yes maybe this would apply it went to [58:23] the solar point to this category but i think to give some credit as far as to [58:27] the driver that they adhere to uh safety [58:30] requirements and and um you know we want to say safety [58:34] measures uh we've never had any issues you hear [58:36] in some counties and tvs where somebody gets an accident there's some [58:40] poor passengers so they weren't properly you know fast [58:43] and things of that nature but you know identifying the [58:47] attention detail uh for the drivers you know as far as being able to do all [58:51] these in a safe manner and we certainly appreciate you [58:55] presenting at some of our driver meetings who just have that [59:00] feedback regularly and in addition to the driving safety i [59:04] think perhaps we should include the um [59:08] safety measures connected to koben they've been [59:11] both the drivers and the riders have done a great job of [59:14] adhering to those measures to keep everybody safe [59:20] so we want to work with that one you want two separate ones or [59:24] one do you think they both fit there [Music] [59:42] anyway i'll write something up and uh we'll um [59:46] wherever you put it fine yeah [59:57] so section three [1:00:02] especially with the ability to [1:00:12] change [1:00:17] okay yeah i made a note of that and i'll a words method somehow [1:00:21] um and i'll have you guys look at it before it's [1:00:25] uh final so [1:00:30] any other discussion [1:00:38] okay that would take care of [1:00:46] county coordination assessment exercise [1:00:52] county action plan i do have a handout here [1:01:22] so i worked with um melissa and with the shore industries staff and we uh [1:01:29] reviewed the um the table five from the previous plan [1:01:33] um [1:01:37] and um came up with um some action items there were some that [1:01:42] were deleted uh um but we continued on with several of [1:01:47] the um have the main ones here [1:01:51] first we have continuing to monitor representation on the kiwani county [1:01:56] transportation coordinating committee or tcc to make sure that it meets the [1:02:00] needs of those served responsible parties or kewane county [1:02:05] human services department family and community services [1:02:09] unit transportation staff these are all going to be ongoing in terms of their [1:02:13] implementation schedule from 2021 to 2025 [1:02:18] and then uh we always have a roadblocks to implementation [1:02:22] column that says the changes or committee expansion are recommended they [1:02:26] need approval from the full county board is there anything on this action item [1:02:30] that anybody would want to add anything delete [1:02:36] this has been kind of a main staple in the plans i think from the [1:02:39] from the first one we did [1:02:43] anything [1:02:46] i think it's good we've done a nice job of continuing to bring people into the [1:02:52] committee new providers new consumers i think [1:02:55] there's a nice representation overall okay thank you [1:03:01] next we have continuing to update the county's transportation service [1:03:05] inventory and update the transportation service [1:03:08] resource guide as needed and the responsible parties here are the [1:03:12] county human service department's family and community [1:03:15] service services unit transportation staff [1:03:18] provides information to the aging disability resource center of the [1:03:22] lakeshore to be published and roadblocks [1:03:27] we just mentioned that there will need to be outside assistance to keep this [1:03:30] inventory updated anything needs to be tweaked here [1:03:42] okay [1:03:46] next utilize section 5310 program and submit [1:03:50] applications for capital equipment buses and bands as needed to replace existing [1:03:53] fleets um we mentioned at this time [1:03:58] eligible service providers in iwane county including eastward industries and [1:04:02] the kiwanis county human services department are the main players with [1:04:05] this that's not to say down the road that [1:04:08] there could be you know communities that have transportation like we discussed [1:04:11] earlier that would set up something but at this point those are [1:04:16] the the two eligible entities within the [1:04:18] county um roadblock dependent upon continued [1:04:22] receipt of section 5310 funding but i don't really see that going away [1:04:28] at any point it keeps being reauthorized in every set of [1:04:32] federal transportation reauthorization legislation [1:04:35] so um anything here jeff you just may want to add as a [1:04:41] roadblock we need to continue to have local match [1:04:46] to support the purchase [1:04:51] historically we've had an abundance of funding in our trust [1:04:54] fund for the transportation program but we are beginning to deplete that [1:04:59] because of the match for previous vehicles [1:05:06] okay depending upon having a local match [1:05:11] that phrased okay okay next uh improved service convenience uh [1:05:18] we have community uh kewane county human service department family and community [1:05:22] services unit transportation staff no roadblocks that we see expanding the [1:05:28] volunteer driver program again kejuani county human services department family [1:05:32] and community service this is unit transportation staff and [1:05:37] the one roadblock need to continue to find qualified volunteers [1:05:41] anything to be added here [1:05:48] the next to last item uh provide transportation services [1:05:52] to more children with disabilities again keywonder county human services [1:05:57] department family and community services unit transportation staff [1:06:02] and roadblock we had here services would be provided with the existing [1:06:07] section 8521 funding services would be provided using the same guidelines as [1:06:12] the volunteer driver program melissa and i had um have an email [1:06:17] conversation about uh you know the paid nature of that [1:06:21] particular driver and we struck that at this time um it was in [1:06:25] the 2016 plan as a paid driver um anything on [1:06:30] this at all [1:06:35] and then the last item explorer section 5310 program options for operations [1:06:39] capital and mobility management projects again the same unit kiwani county human [1:06:45] service department family and community services unit [1:06:48] transportation staff and again this would be dependent upon [1:06:51] continued receipt of section 5310 funding [1:06:55] you want to add the local match there too melissa or no [1:07:06] and chef i'm not sure but that really that local match is really more for [1:07:09] melissa our local matches based off of our our [1:07:13] own board of directors okay who's talking [1:07:17] this is candy i'm sorry from east shore okay [1:07:22] yeah maybe i should add the words in the case of kiwani county [1:07:29] yeah i think that would be a good a good way to differentiate [1:07:49] is there anything that needs to be added or struck here [1:08:03] um so you'll see the footnote here that the action plan would is to be approved [1:08:10] at today's meeting so i guess we'd need uh [1:08:13] i guess have to go through a motion second and approval of [1:08:17] uh table five do you have a motion five [1:08:33] with the amendments that we discussed on the on the two items okay [1:08:39] anything else on table five now we'll talk about the section 5310 [1:08:54] projects and they do have a handout for that [1:08:56] this is the last one you'll be getting [1:09:15] i'll try to enlarge this for those of you who are joining us remotely [1:09:22] we went through about five drafts of this as i put this together [1:09:26] um [1:09:30] so these are the capital projects that we're looking at [1:09:34] through the section 5310 program [1:09:38] so in fiscal 2021 which technically is october 1st 2020 through september 30th [1:09:46] of 2021 no applications for kiwani county human services department [1:09:52] eastshore industries is looking at one side entry transit slash bariatric [1:09:58] vehicle with six ambulatory positions and two wheelchair positions [1:10:02] at the cost of approximately fifty two thousand dollars [1:10:08] any questions on twenty twenty one oh that'd be short okay i'm sorry yeah [1:10:20] fiscal 2022 neither kejuani county human services department nor easter [1:10:24] industries would have any applications for that year [1:10:30] uh fiscal year 2023 which is uh september or october 1st 2022 through [1:10:36] september 30th of 2023 that's a pretty active year kiwani [1:10:41] county human services department would be looking at one dual axle gas powered [1:10:45] minibus with nine ambulatory positions and two [1:10:48] wheelchair positions at the cost of we said approximately sixty thousand [1:10:52] dollars i think it was maybe 57 but we're inflating these in the out years [1:10:57] somewhat so that's why we bump the cost up a little [1:11:00] bit if i could just clarify so that 60 000 is what we would be [1:11:05] applying um for grant funding for and then the [1:11:08] county would be responsible for the match which i believe is 20 [1:11:12] 20 of 60 000 and that's typically what we're digging into our trust fund for [1:11:17] so as we mentioned earlier with barriers we have to look at what's left in that [1:11:21] trust fund to determine whether or not financially it will be possible for us [1:11:26] to move forward with that plan um and then part of the email [1:11:29] correspondence that we were having was to find out if a cdl [1:11:33] would be required for that larger vehicle and we determined it is not [1:11:37] yeah i talked to katie patterson down at wisdot madison and [1:11:41] she sent me an email i think i forwarded it on [1:11:45] there's a threshold i think it's 16 or more [1:11:49] occupants of the vehicle including the drivers the threshold for cdl [1:11:52] so i think you're you're probably going to be okay [1:11:56] you know if that were to be a problem later we could certainly amend this plan [1:11:59] and you know default to the other vehicle [1:12:02] that we discussed but try to try to get you guys on the [1:12:07] better side in terms of vehicles and capacity and [1:12:09] things like that eastshore industries that particular [1:12:13] year fiscal 23 they'd have one gas-powered medium bus [1:12:17] with 10 ambulatory positions and two wheelchair positions [1:12:20] we're costing that at about sixty six thousand dollars again that was inflated [1:12:24] over the the base for twenty twenty one so we've [1:12:28] got that listed fiscal year twenty twenty four neither [1:12:33] kewane county human services department nor [1:12:35] shore industries would have any applications for that fiscal year [1:12:39] fiscal year 2025 kiwani county human services department no applications [1:12:43] estore industries one new rear entry minivan with four [1:12:48] ambulatory positions in one wheelchair position [1:12:50] at the cost of approximately forty six thousand dollars again that was inflated [1:12:54] over the you know the 2021 listing that wisdot [1:12:58] gave us um you know for that year um try to try to [1:13:02] incorporate inflation here where we can we have a [1:13:06] footnote here applicant will continue to apply for [1:13:08] listed projects if not funded in the year in which they are listed [1:13:13] and then any anything else on any of the projects here any adjustments [1:13:19] additions deletions [1:13:25] have anything candy or look fine [1:13:29] everything looks fine on our end okay anything on the county's end [1:13:36] looks great thank you okay so i guess we need a motion and second on [1:13:40] table six as well [1:13:43] motion to approve the um [1:13:48] the projects as listed in table six [1:13:53] i make motion to approve a second [1:13:58] oh does it have to be a committee member or [1:14:02] are we i think it's more like a public meeting that um [1:14:07] um dan it is correct thank you all in favor [1:14:15] opposed motion carried thank you [1:14:23] that's why i had on my end we'll take all of your information back and draft [1:14:27] the plan um you know at some point [1:14:31] you know maybe we can review it at a tcc meeting to make sure everything makes [1:14:34] sense and and that as well but [1:14:38] it's kind of what i had for today i'd like to thank you all for your [1:14:42] participation and um and we'll take this back and [1:14:48] get everything written and put together thank you all for attending and thank [1:14:55] you jeff for preparing this if that was a big project and certainly appreciate [1:14:59] your guidance through the project um before we depart i just wanted to [1:15:05] explore a meeting date for our next ucc um which as i had mentioned [1:15:11] earlier will be a time in which we are going to be looking at the 8521 [1:15:16] application so it will be held in conjunction with [1:15:19] the public hearing for that application um ann sullivan is a new transportation [1:15:26] provider in the in the county and she is [1:15:29] interested in participating and being present for [1:15:34] future meetings she is unable to participate when we [1:15:38] hold the meetings at 10 o'clock um and typically laura you prefer to not [1:15:43] meet before then right so i was wondering if like 11 30 might [1:15:47] work on a tuesday um [1:15:53] how early can we go it's like eight o'clock okay [1:15:57] does eight o'clock work for the majority of people okay [1:16:00] the date i had looked at was tuesday november 17th [1:16:04] but i can be flexible with that date if needed [1:16:08] yes yes department heads i have that in your thought know if that was a change [1:16:12] or why i have living here but they have november 17th [1:16:15] and what time is that at 9. usually we're done within an hour so [1:16:21] should we try and do back to back okay so we're looking at tuesday [1:16:27] november 17th at 8 a.m here [1:16:32] i'm not sure the location but that'll be shared when the agenda comes out [1:16:39] are you saying that's the next meeting dave correct [1:16:43] i'm sorry i won't be here [1:16:47] should we look at an alternate tuesday are you available generally on tuesdays [1:16:53] linda [1:16:58] linda are you generally available on tuesdays [1:17:02] are you generally available on tuesdays that one just doesn't work [1:17:05] that 17th okay the 10th the 10th county board and the 24th is adrc in aging [1:17:14] um what is county board in the evenings here on the 10th so could we do the [1:17:20] morning of that of the tenth time does 8 o'clock on the 10th work for [1:17:25] everybody [1:17:28] all right we will plan for that [1:17:33] any other questions comments feedback okay thank you again for participating [1:17:38] just going to be looking for a motion to [1:17:42] adjourn [1:17:49] sounds good thank you everybody thank [1:17:56] you [1:18:02] oh i didn't contact him because i was kind of busy