1 00:00:03,150 --> 00:00:30,890 Good morning. We'll call to order the Marine County Transit District Board of Directors. It's 9.30 a.m., and I'll ask the clerk to please call the roll. Thank you. I will now call roll. President Sackett. President Vice President Kasusa. Second Vice President Bushy. Director Colbert. Here. Director Molten Peters. Director Rodoni. Director Lucan. Here. 2 00:00:30,890 --> 00:00:37,590 Director Yoran's Gulati. Here. Thank you. We have a quorum. Thank you, Kate. We'll now open it 3 00:00:37,590 --> 00:00:43,850 up for public expression on items not on the district's agenda. Is there anyone wishing to make 4 00:00:43,850 --> 00:00:49,610 public comment? And you have two minutes. Excuse me, President Sackett. May I first read the 5 00:00:49,610 --> 00:00:54,810 instructions for participation? Yes, please do. Thank you. At today's meeting, in-person comments, 6 00:00:54,910 --> 00:00:58,950 will be heard before virtual comments. If you're joining us on Zimini, would like to comment, 7 00:00:58,950 --> 00:01:02,010 please use the raise hand icon located on your screen. 8 00:01:02,830 --> 00:01:04,210 If you're participating by phone call, 9 00:01:04,390 --> 00:01:06,630 please press star nine to raise your hand. 10 00:01:07,130 --> 00:01:08,290 When it is your turn to speak, 11 00:01:08,530 --> 00:01:09,230 your name will be called 12 00:01:09,230 --> 00:01:10,970 and you'll be prompted to unmute your device. 13 00:01:11,650 --> 00:01:12,990 You'll then have two minutes to speak. 14 00:01:13,410 --> 00:01:14,510 This concludes my instructions. 15 00:01:14,790 --> 00:01:15,090 Thank you. 16 00:01:15,510 --> 00:01:16,790 Thank you for the instructions. 17 00:01:17,090 --> 00:01:18,750 I'll now open it up for a public comment. 18 00:01:19,050 --> 00:01:20,750 Is there anyone in the chambers? 19 00:01:21,070 --> 00:01:21,890 I'm not seeing any. 20 00:01:22,310 --> 00:01:23,830 Is there anyone on Zoom? 21 00:01:24,010 --> 00:01:26,970 Was she to make public comment on non-agenda items? 22 00:01:27,550 --> 00:01:28,770 No hands on line. 23 00:01:29,410 --> 00:01:29,550 Okay. 24 00:01:30,090 --> 00:01:33,530 We will close public comment and move on to Board of Directors matters. 25 00:01:33,910 --> 00:01:38,410 Are there any directors wishing to make any announcements or updates? 26 00:01:39,110 --> 00:01:39,990 I'm not seeing any. 27 00:01:40,210 --> 00:01:43,490 We'll move on to item three, the General Manager's report. 28 00:01:44,430 --> 00:01:44,790 Okay. 29 00:01:44,970 --> 00:01:46,970 Good morning, President Sackett, Board of Directors. 30 00:01:47,510 --> 00:01:47,990 Happy Monday. 31 00:01:48,830 --> 00:01:53,750 I'm going to start my General Manager's report by introducing the newest member of our team, 32 00:01:53,750 --> 00:02:01,430 Mandy Kellogg. Mandy, say hi. Mandy is our new director of finance and started the role on August 31st. 33 00:02:02,150 --> 00:02:06,730 Mandy joins the district after spending the last 17 years with the city of St. Alina 34 00:02:06,730 --> 00:02:12,750 in Napa County. During her time there she held a number of roles with progressive responsibilities, 35 00:02:13,090 --> 00:02:19,910 including the administrative services manager, finance manager, and administrative services director. 36 00:02:19,910 --> 00:02:24,230 and her role as administrative services director, 37 00:02:24,370 --> 00:02:27,170 Mandy oversaw all municipal finance functions, 38 00:02:27,170 --> 00:02:30,730 including budgeting, accounting, payroll, purchasing grants, 39 00:02:31,070 --> 00:02:32,070 and financial reporting. 40 00:02:32,550 --> 00:02:35,010 So please join me in welcoming Mandy to the team. 41 00:02:37,870 --> 00:02:38,150 Okay. 42 00:02:39,490 --> 00:02:42,230 So jumping into my General Manager's report, 43 00:02:42,450 --> 00:02:45,970 yesterday was the first day of our September sign-up. 44 00:02:46,090 --> 00:02:49,270 So we did a minor schedule change starting yesterday. 45 00:02:49,270 --> 00:02:54,490 Today the change did include six of our routes, and it was largely in response to some of 46 00:02:54,490 --> 00:02:59,170 the changes we implemented as part of the mascots effort, as well as some of the ever-changing 47 00:02:59,170 --> 00:03:00,170 traffic patterns. 48 00:03:01,090 --> 00:03:05,690 And the goal of the change was really to improve on time performance and service reliability. 49 00:03:06,510 --> 00:03:11,310 We've been messaging that to our writers over the last month or so, and more information 50 00:03:11,310 --> 00:03:13,310 is available on our website. 51 00:03:13,310 --> 00:03:20,790 Right. We also developed a social media video that shared the changes with our writers 52 00:03:20,790 --> 00:03:25,570 featuring our lead scheduler, Abby Smith. So if you haven't seen that post, go online 53 00:03:26,210 --> 00:03:28,510 and check out our new video. 54 00:03:30,820 --> 00:03:34,400 This summer, we had the opportunity to partner with a couple 55 00:03:34,400 --> 00:03:41,380 different local organizations. The first one was with the county's emergency operation 56 00:03:41,380 --> 00:03:58,400 Management Center. Late in July, there was a plan power shut off in southern Marin around the Mill Valley area, and we work to support the mobility needs for those that needed accessible service and vehicles to get to some of the cooling stations around the county. 57 00:03:58,400 --> 00:04:11,940 We've also been partnering with an organization called Streets to Creaks, and this was an opportunity to build and raise awareness around watersheds and the impact of trash and pollutants that enter the storm drains. 58 00:04:13,040 --> 00:04:19,100 And they requested to come out and develop some signage for some of our bus stops that we've posted across the county. 59 00:04:19,100 --> 00:04:24,360 the picture here shows one of those bus stops that we developed in Marin City. 60 00:04:27,680 --> 00:04:40,640 September is transit month, and this is our opportunity to join with other transit agencies in the region to raise awareness about the benefits of public transportation. 61 00:04:41,520 --> 00:04:45,960 There's a number of key events that have been scheduled during the month of September. 62 00:04:45,960 --> 00:04:52,340 last Friday I participated in the CEO ride along. This was an opportunity for CEOs 63 00:04:52,340 --> 00:04:57,340 and for transit advocates and riders to come out and collectively ride 64 00:04:57,340 --> 00:04:59,820 service around the Bay Area. I think they're over. 65 00:05:00,000 --> 00:05:23,780 200 participants. And that event last week. The 15th is all aboard transit day. There's a number of promotional events going on around the Bay Area. And all month long, there's different ride contests that are encouraging riders to log their trips and use transit around the Bay Area. And more information on that can be found at ca.transitmonth.org. 66 00:05:26,280 --> 00:05:31,880 A number of local events that the transit district is participating in here 67 00:05:31,880 --> 00:05:36,280 this month. So this Wednesday is the Marin County Senior Fair. This is a great 68 00:05:36,280 --> 00:05:42,060 opportunity for our staff to engage with not only our writers but potential 69 00:05:42,060 --> 00:05:46,300 writers to educate them on mobility offerings for older adults here in Marin 70 00:05:46,300 --> 00:05:50,920 County. There's an opportunity at the Senior Fair to actually sign up and become 71 00:05:50,920 --> 00:05:56,700 eligible for our different programs. On the 24th we'll be hosting one of our 72 00:05:56,700 --> 00:06:00,760 virtual information sessions. You'll hear more about what we're doing with 73 00:06:00,760 --> 00:06:05,840 informational sessions as part of our outreach presentation, but this is an opportunity for 74 00:06:05,840 --> 00:06:12,160 writers to go online into a Zoom environment and to ask staff questions, and the focus of 75 00:06:12,160 --> 00:06:19,140 this informational event will be Clipper. And then on the 26th Saturday, the 26th will be participating 76 00:06:19,140 --> 00:06:24,780 in the Canal Community Fair, hosted by Canal Alliance. This will be at the Pickleweed Center in the 77 00:06:24,780 --> 00:06:29,900 canal, and this is another great opportunity for us to get out in front of our writers and help 78 00:06:29,900 --> 00:06:35,800 educate them on some of our current promotional efforts and specifically Clipper. 79 00:06:36,060 --> 00:06:39,300 You're going to hear a lot about Clipper today. So, there's a bit of a theme there. 80 00:06:40,060 --> 00:06:51,140 We've also been doing ongoing outreach with our various marketing and outreach teams at transit hubs and bus stops again promoting Clipper. 81 00:06:51,500 --> 00:06:55,720 That started earlier this month and that'll continue for most of the fall. 82 00:06:55,720 --> 00:07:07,720 We have two upcoming fair free days on October 7th will offer free transit as part of Clean Air Day and November 3rd election day will also be offering free transit countywide. 83 00:07:10,480 --> 00:07:18,180 So coming back to Clipper and just a quick reminder Clipper is the future fair payment system on Marin Transit. 84 00:07:18,320 --> 00:07:26,760 We are putting a lot of marketing and outreach efforts toward that system and the messaging here is really around the ability for Clipper to save riders money. 85 00:07:26,760 --> 00:07:34,020 There's a lot of embedded discounts and other types of frequent writer programs that 86 00:07:34,020 --> 00:07:35,740 are offered through the Clipper program. 87 00:07:37,100 --> 00:07:42,980 And, again, we are out in the community right now doing outreach and writer education 88 00:07:42,980 --> 00:07:44,100 around Clipper. 89 00:07:46,280 --> 00:07:52,360 We have partnered with both Canal Alliance and MTC to leverage their expertise to help us 90 00:07:52,360 --> 00:07:54,500 go out into the field and do outreach. 91 00:07:55,120 --> 00:07:59,260 We are focusing on our major transit hubs and bus stops around the county. 92 00:07:59,880 --> 00:08:15,420 We also partnered to do an event up at the North Marin Community Services District Office as part of their food pantry to again just spread the word on the benefits of Clipper and to pass out applications and Clipper cards to get that fair media in our writers hands. 93 00:08:16,120 --> 00:08:20,860 The other thing we're going to be doing as part of our Clipper Outreach and Marketing 94 00:08:20,860 --> 00:08:25,040 efforts is to track what we're calling our Clipper Adoption Rates. 95 00:08:25,620 --> 00:08:30,740 So Clipper Adoption is the percent of our riders that are using Clipper as their fair 96 00:08:30,740 --> 00:08:31,520 payment option. 97 00:08:32,140 --> 00:08:39,140 We've pulled data back to July of 2025, and to be honest, if you look at data even before 98 00:08:39,140 --> 00:08:44,780 July of 2025, we've always had about a 10 percent Clipper Adoption Rate, which means that 99 00:08:44,780 --> 00:08:46,760 of about 10% of our riders use Clipper. 100 00:08:47,280 --> 00:08:50,660 The other 90% pay in a variety of different means, 101 00:08:50,860 --> 00:08:52,320 including cash and passes. 102 00:08:53,980 --> 00:08:56,660 And as you can see that our Clipper adoption 103 00:08:56,660 --> 00:09:00,300 is starting to trend up in December of last year, 104 00:09:00,400 --> 00:09:02,160 December of 25, that was the launch 105 00:09:02,160 --> 00:09:04,280 of the next generation Clipper system. 106 00:09:04,740 --> 00:09:06,580 And then January was the first time 107 00:09:06,580 --> 00:09:09,940 that we offered our monthly passes on the Clipper system. 108 00:09:10,200 --> 00:09:12,480 So you can start to see in the chart here, 109 00:09:12,480 --> 00:09:18,720 the dark green is basically our e-cash, our trips that are paying on a trip by trip basis. 110 00:09:19,460 --> 00:09:26,500 And now the lighter green represents the percent of our riders using clipper monthly pass options. 111 00:09:27,280 --> 00:09:31,780 And as of August, we were just below about 30 percent clipper adoption rate. 112 00:09:32,160 --> 00:09:37,020 We are expecting to see a big jump in that adoption rate because of all the outreach we're doing 113 00:09:37,020 --> 00:09:40,140 as well as transitioning our K-12 youth pass 114 00:09:40,140 --> 00:09:42,340 and our College of Marin pass right now 115 00:09:42,340 --> 00:09:43,620 into the Clipper environment. 116 00:09:45,000 --> 00:09:47,580 And then the next chart here basically shows 117 00:09:47,580 --> 00:09:51,040 our month over month total Clipper usage. 118 00:09:51,800 --> 00:09:54,240 And this breaks it down by rider type. 119 00:09:54,500 --> 00:09:56,620 So the dark green is our adult passengers. 120 00:09:57,360 --> 00:09:59,220 The lighter green are our senior riders. 121 00:10:00,740 --> 00:10:10,160 The light blue is youth. The dark blue is access or are writers that have a disability. And 122 00:10:10,160 --> 00:10:14,900 then the orange is our clipper start or our low income program that's offered through clipper. 123 00:10:15,420 --> 00:10:21,840 And as you can see, again, we're seeing generally increasing and usage on clipper. We did 124 00:10:21,840 --> 00:10:26,720 see some kind of plateauing over the summer. Most of that was largely due to the fact that 125 00:10:26,720 --> 00:10:28,220 we were fare free for youth. 126 00:10:28,580 --> 00:10:30,920 And then in July, we went almost a full week 127 00:10:30,920 --> 00:10:32,780 as fare free for everyone 128 00:10:32,780 --> 00:10:34,460 as part of the Marin County Fair promotion. 129 00:10:34,860 --> 00:10:37,860 So those total numbers didn't quite track 130 00:10:37,860 --> 00:10:39,260 with the rest of the trend. 131 00:10:39,400 --> 00:10:40,260 But again, in September, 132 00:10:40,260 --> 00:10:43,040 we're expecting to see those numbers continue to go up. 133 00:10:45,650 --> 00:10:48,350 And also included in your packet 134 00:10:48,350 --> 00:10:52,030 or monthly ridership or monthly monitoring reports, 135 00:10:52,050 --> 00:10:53,490 we included both May and June 136 00:10:53,490 --> 00:10:56,210 because we did not have a meeting in August. 137 00:10:56,950 --> 00:11:00,090 May showed pretty steady ridership. 138 00:11:00,530 --> 00:11:03,910 In fact, it was down about 1% compared to last year, 139 00:11:03,970 --> 00:11:06,470 but it was still up 9% compared to pre-COVID. 140 00:11:07,090 --> 00:11:11,950 June was up 2% and up 15% compared to pre-COVID. 141 00:11:12,470 --> 00:11:15,330 That was on the fixed route on our marine access services. 142 00:11:15,910 --> 00:11:20,210 We continue to see general declines in ridership. 143 00:11:20,870 --> 00:11:25,010 May was down 5% compared to last year and June was down 12%. 144 00:11:25,650 --> 00:11:28,330 So, with that, I'd be happy to answer any questions. 145 00:11:30,700 --> 00:11:32,040 Thank you very much for the report. 146 00:11:32,320 --> 00:11:35,340 I'll look to fellow directors for questions, Dr. Lohan-Screw-Matti. 147 00:11:36,420 --> 00:11:38,280 Thank you very much and thank you for the report. 148 00:11:39,040 --> 00:11:45,260 I really want to appreciate Maureen Transit for being, I was at a meeting with the hospital 149 00:11:45,260 --> 00:11:51,920 at the author of the deal Maureen and regarding the 101-580 and I know that we have one of 150 00:11:51,920 --> 00:11:53,540 our representatives there. 151 00:11:53,540 --> 00:12:01,260 So, this actually came up, the concern of people paying with cash, so I really appreciate 152 00:12:01,260 --> 00:12:01,920 the outreach. 153 00:12:02,320 --> 00:12:05,680 The food pantry, I think, is a great idea and I know that there are some with canal 154 00:12:05,680 --> 00:12:07,980 alliance, which is a great partner as well. 155 00:12:08,480 --> 00:12:16,860 So more than a question is, I guess it's like in the outreach, is there's going to be anything 156 00:12:16,860 --> 00:12:17,640 around that? 157 00:12:18,360 --> 00:12:20,200 Around food pantry specifically? 158 00:12:20,200 --> 00:12:25,560 A food pantry or community clinics, any other place where people are going because there 159 00:12:25,560 --> 00:12:33,860 is still that concern about people who don't have a bank account, credit cards, APMs 160 00:12:33,860 --> 00:12:36,480 that to be able to still pay for it. 161 00:12:36,940 --> 00:12:37,080 Yeah. 162 00:12:37,260 --> 00:12:37,540 Thank you. 163 00:12:38,160 --> 00:12:38,500 Yeah. 164 00:12:38,580 --> 00:12:42,960 The focus of our outreach has really been targeting existing riders and riders that are 165 00:12:42,960 --> 00:12:44,160 using the services today. 166 00:12:44,360 --> 00:12:47,240 So that's why we are stationed primarily at transit stops. 167 00:12:47,240 --> 00:12:52,680 the Transit Center will be doing outreach at the canal stops and actually be on board the vehicle 168 00:12:52,680 --> 00:12:57,620 in the months to come. So that's been the focus. We do have other events like the upcoming 169 00:12:58,280 --> 00:13:05,620 canal community event that we'll be at as well as our virtual information sessions. 170 00:13:06,540 --> 00:13:11,860 And Joanna's going to give a more comprehensive update on all of our outreach efforts in item six 171 00:13:11,860 --> 00:13:20,740 today, so thank you. Other Director, questions or comments? I'm not seeing any. Welcome, 172 00:13:20,880 --> 00:13:28,260 Mandy. We're glad to have you. Thanks for joining the team and it's great to have you on board. 173 00:13:28,920 --> 00:13:34,480 With that, we will close the General Manager's item and look for public comment on the General 174 00:13:34,480 --> 00:13:41,400 manager's report. Is there anyone in the chambers? I'm not seeing any. And I'm not seeing 175 00:13:41,400 --> 00:13:47,040 any hands raised on Zoom on the General Manager's report. So we'll close public comment, move 176 00:13:47,040 --> 00:13:52,520 on to or close comment, move on to the consent calendar. Do any directors wish to pull anything 177 00:13:52,520 --> 00:13:59,680 from the consent calendar? Not seeing any? We'll open it up for public comment on the consent 178 00:13:59,680 --> 00:14:01,720 I have a motion on the consent calendar, no one in the chambers, 179 00:14:05,040 --> 00:14:10,220 no hands raised on Zoom, may I have a motion on the consent calendar? 180 00:14:10,800 --> 00:14:11,740 So moved. 181 00:14:12,300 --> 00:14:12,860 As second. 182 00:14:13,420 --> 00:14:18,520 We have a motion by Lucan, a second by Lorenz Gladi, all those in favor? 183 00:14:19,400 --> 00:14:19,660 Aye. 184 00:14:20,420 --> 00:14:21,460 Any opposed? 185 00:14:22,200 --> 00:14:24,540 Seeing none, the consent calendar is adopted. 186 00:14:24,540 --> 00:14:31,020 it. We'll now move on to agenda item 5, a public hearing for fair policy. This agenda 187 00:14:31,020 --> 00:14:35,120 item includes a public hearing to give members of the public an opportunity to comment 188 00:14:35,120 --> 00:14:40,280 on the proposed changes to more in transit's fair policy. Staff will bring a final recommendation 189 00:14:40,280 --> 00:14:46,700 that incorporates feedback from the public to our next meeting on October 5th, 2026. Before 190 00:14:46,700 --> 00:14:51,740 I turn the meeting over to Robert Betts for the presentation, I'd like to check that our 191 00:14:51,740 --> 00:14:58,180 Interpretation team is ready to go and that everyone in the chambers who needs headsets has a headset. 192 00:15:00,000 --> 00:15:27,880 Okay, and the chambers as the interpretation team online? Great. Okay, I will now turn it over to our general manager for the presentation. Okay, thank you, President Sackett. And if we could bring up the slide with the instructions for interpretation or closed captioning, I'll just leave that up there for a minute for those online that need that instruction. While we're bringing that up, I'll just read the recommendation here. 193 00:15:27,880 --> 00:15:37,360 So the recommendation again on item number five is to receive public comment and close the public comment period on the proposed changes to marine transit's fair policy. 194 00:15:37,500 --> 00:15:47,200 I'm going to just interrupt you real quick. Is the hand raised on Zoom for public comment? Do we know or is it somebody looking for interpretation services? 195 00:15:48,760 --> 00:15:56,120 I believe the hand went up after public comment. Would you like to check with the participant? 196 00:15:56,120 --> 00:16:04,440 Yes, we could ask the caller ending in 1402 if you're calling to make comment on this item. 197 00:16:05,760 --> 00:16:10,960 Yes, public comment on the substance and not interpretation. 198 00:16:11,440 --> 00:16:14,620 Okay, thank you. We'll get to that. Sorry for the interruption. Go ahead, Robert. 199 00:16:16,560 --> 00:16:26,100 So again, the recommended action here is to receive public comment and close the public comment period on the proposed changes to public comment. 200 00:16:26,100 --> 00:16:32,120 in transit's fair policy, including one discontinuation of free transfers for cash 201 00:16:32,120 --> 00:16:38,020 paying writers, and two, discontinuation of the paid youth pass product. I do want to 202 00:16:38,020 --> 00:16:45,220 clarify that's the paid youth pass, not the free youth pass as part of the action today. 203 00:16:45,920 --> 00:16:52,320 So on the screen, in front of you are instructions for interpretation for those participating online, 204 00:16:52,320 --> 00:16:56,480 and also instructions for closed captioning if so needed. 205 00:16:58,380 --> 00:17:01,360 Okay, I am gonna go over a brief presentation. 206 00:17:01,700 --> 00:17:04,560 I know your board has heard this item a number of times, 207 00:17:04,740 --> 00:17:09,300 but just as a reminder, the recommendation before you stems 208 00:17:09,300 --> 00:17:13,640 from a fair collection study that we adopted in 2024. 209 00:17:14,200 --> 00:17:17,560 There were three primary findings and recommendations related 210 00:17:17,560 --> 00:17:18,460 to that study. 211 00:17:18,860 --> 00:17:21,760 One was to transition our ridership counting 212 00:17:21,760 --> 00:17:24,840 into a system called automatic passenger counters. 213 00:17:25,460 --> 00:17:28,640 We implemented that system about a year and a half 214 00:17:28,640 --> 00:17:31,260 and we've been using that successfully since that time. 215 00:17:31,900 --> 00:17:37,160 The other two were related to our fair collection technologies. 216 00:17:37,500 --> 00:17:39,660 And the first was to adopt and to move forward 217 00:17:40,280 --> 00:17:42,240 with the next generation Clipper system 218 00:17:42,240 --> 00:17:45,380 as our primary fair collection payment. 219 00:17:46,180 --> 00:17:50,000 And the second one was to remove and not replace 220 00:17:50,000 --> 00:17:55,840 are current validating fair boxes with what we call drop fair box systems. These are simple 221 00:17:55,840 --> 00:18:01,880 mechanical fair boxes that just collect cash, but they do not issue transfers, and they also do 222 00:18:01,880 --> 00:18:05,020 not print and read change cards. 223 00:18:09,490 --> 00:18:12,550 So the two changes to the fair policy, as I mentioned earlier, 224 00:18:12,710 --> 00:18:18,350 one is to discontinue free transfers for cash paying riders, and the second one is to discontinue 225 00:18:18,350 --> 00:18:20,390 the paid youth pass program. 226 00:18:21,010 --> 00:18:27,010 I do want to note that we are not changing the base fares of any of our, for any of 227 00:18:27,010 --> 00:18:30,030 our writer types as part of this faer policy change. 228 00:18:30,570 --> 00:18:35,770 I should also mention that we did conduct a Title VI analysis that was included as part 229 00:18:35,770 --> 00:18:41,450 of the board item in July when you said the public hearing and we also reattached it to 230 00:18:41,450 --> 00:18:42,870 this board item. 231 00:18:42,870 --> 00:18:50,980 The team did education and outreach on the proposal through a number of our digital 232 00:18:50,980 --> 00:18:55,760 platforms, including social media on our website and our e-newsletters. 233 00:18:56,220 --> 00:19:01,320 We did publish the notice in the Marin IJ and we also posted the notice at our high 234 00:19:01,320 --> 00:19:03,600 ridership stops countywide. 235 00:19:04,180 --> 00:19:07,220 Riders could go online and use our online comment form. 236 00:19:07,360 --> 00:19:12,040 They could call into the office or they could submit comments via mail. 237 00:19:13,350 --> 00:19:25,570 At the time of developing this board item we had received 17 comments. I should note that for additional comments came in since last Wednesday those were provided to your board as part of the supplemental. 238 00:19:26,530 --> 00:19:28,470 So a total of 21 comments we heard. 239 00:19:30,090 --> 00:19:40,430 The majority of the those that that responded did use Marin transit services a little bit over over half of the comments. 240 00:19:40,430 --> 00:19:49,970 And generally the comments that we heard for the most part did indicate concerns with equity 241 00:19:49,970 --> 00:19:57,270 for writers with income barriers, primarily those who are unbanked and writers without internet access. 242 00:19:57,270 --> 00:19:59,930 Yes, there were a number of signals. 243 00:20:00,000 --> 00:20:18,100 As part of the public comment process, including expanding the Clipper Retail Network to make Clipper more accessible, expanding hours of operation at the Clipper Customer Service Center, and really engaging in marketing and outreach campaign to distribute Clipper cards. 244 00:20:23,100 --> 00:20:32,820 So as part of the public hearing today, we are simultaneously interpreting and broadcasting this public hearing in Spanish. 245 00:20:33,360 --> 00:20:42,780 In-person comments will be heard before virtual comments if we have any in the room and then we'll open it up for two minutes to speak. 246 00:20:43,360 --> 00:20:45,800 So with that, President Sackett, I'll turn it back over to you. 247 00:20:46,300 --> 00:20:52,460 Thank you. So I'll look to any directors for any questions or comments before we proceed with the public hearing. 248 00:20:52,460 --> 00:21:01,000 I'm not seeing any Robert can you just talk about the so the free youth pass is going away and that had very. 249 00:21:01,660 --> 00:21:11,120 It wasn't a very big percentage of folks can you just talk through the difference between that and the other youth pass yeah so to clarify the paid youth 250 00:21:11,120 --> 00:21:22,760 pass is going away that so okay historically we had one youth pass program and students that qualified for free or reduced lunch program received that pass for free. 251 00:21:22,760 --> 00:21:30,220 And about 95 to 98% of all of our riders receiving that pass were receiving it for free. 252 00:21:30,440 --> 00:21:34,580 There were a small number of riders that did pay for that pass on an annual basis. 253 00:21:35,720 --> 00:21:40,660 The price of that pass was $325 per year. 254 00:21:41,840 --> 00:21:49,000 And there were definitely some challenges in administering that pass program between the 255 00:21:49,000 --> 00:21:54,340 school sites and our team and because of the very small numbers of students that were using 256 00:21:54,340 --> 00:21:57,900 that, we're making the recommendation to discontinue that paid pass. 257 00:21:58,600 --> 00:22:05,080 We also did the math on it and, you know, to really make value of that $325, you have 258 00:22:05,080 --> 00:22:07,440 to ride almost every day to and from school. 259 00:22:07,940 --> 00:22:12,920 And now that we do offer the free summer youth campaign program for the three months over 260 00:22:12,920 --> 00:22:18,480 the summer, financially, it was almost equal to just pay on a per-trip basis. 261 00:22:18,480 --> 00:22:26,900 than it was to sell the $325 pass through the Clipper program. So that piece is going away. We will 262 00:22:26,900 --> 00:22:33,100 retain the free youth pass program. The teams have been actively doing outreach with the schools 263 00:22:33,100 --> 00:22:40,940 today trying to assist with that transition process. But our plan is by the end of October to transition 264 00:22:40,940 --> 00:22:47,380 all of our free youth pass students into the Clipper environment. Great. Thank you. 265 00:22:48,480 --> 00:22:51,660 Not seeing any other director questions or comments. 266 00:22:52,360 --> 00:22:57,880 We, the public hearing on the proposed changes to marine transit sphere policy is now open. 267 00:22:58,540 --> 00:23:01,440 As a reminder, comments are simultaneously interpreted. 268 00:23:02,180 --> 00:23:05,620 Community members are welcome to comment in both English and Spanish. 269 00:23:06,180 --> 00:23:09,600 Is there anyone in the room wishing to make comment on this item? 270 00:23:10,760 --> 00:23:11,880 I'm not seeing any. 271 00:23:12,040 --> 00:23:12,680 We'll go online. 272 00:23:17,080 --> 00:23:19,920 Colin, user ending in 1402. 273 00:23:20,200 --> 00:23:21,080 You may now unmute. 274 00:23:21,080 --> 00:23:21,140 Thank you. 275 00:23:30,240 --> 00:23:31,220 Can you hear me? 276 00:23:32,040 --> 00:23:32,560 Yes, we can. 277 00:23:33,120 --> 00:23:33,260 Yeah. 278 00:23:33,380 --> 00:23:38,060 James Holmes, large spur, primarily, 22, user and transfer there. 279 00:23:38,660 --> 00:23:44,580 I think that discontinuing free transfers would be very inequitable. 280 00:23:45,080 --> 00:23:54,140 It would most severely impact seniors like myself and low income, particularly lack of 281 00:23:55,400 --> 00:23:59,960 and low-income people who are most likely to use coins. 282 00:24:00,260 --> 00:24:05,460 So the impact of this proposal is literally greatest on the most vulnerable. 283 00:24:05,980 --> 00:24:09,920 It is county policy to consider things from a quote. 284 00:24:10,080 --> 00:24:14,500 Equity lens unquote, all staff reports require an equity impact. 285 00:24:15,220 --> 00:24:21,720 And again, this literally is the hardest on the most vulnerable. 286 00:24:21,720 --> 00:24:26,120 can be extremely hard to 287 00:24:30,090 --> 00:24:35,970 computer skills or credit cards or regularly access places 288 00:24:35,970 --> 00:24:46,600 where they can be charged. When I commuted into the city, I would add fair at the world greens 289 00:24:46,600 --> 00:24:58,180 but around here. And it's significant that the, or the Clipper uptake is relatively low. 290 00:24:58,180 --> 00:24:59,980 So the head 10%. 291 00:25:00,000 --> 00:25:08,600 So, if anything, this is certainly premature. This proposal comes on top of the changes, which 292 00:25:08,600 --> 00:25:18,300 reduced ride options, and especially, and most drastically for me, eliminated highway boardings for the 22. 293 00:25:18,960 --> 00:25:25,800 So, eliminating cash fairs would literally add insult to injury or vice versa. 294 00:25:32,720 --> 00:25:34,020 No more hands online. 295 00:25:34,020 --> 00:25:44,460 Okay. Thank you. I'll turn it back to Robert for any response to the comment that we heard and 296 00:25:44,460 --> 00:25:50,300 sort of the other, the 21 public comments that we heard today or that we received over last 297 00:25:50,300 --> 00:25:59,420 week. Yes. Thank you. So yes, I think what the team is focused on right now is education and outreach 298 00:25:59,420 --> 00:26:04,640 and actually going out and getting clipper cards in the hands of our riders to help at least reduce 299 00:26:04,640 --> 00:26:10,120 the barrier of access to the Clipper program. A couple things that were noted in the call and also 300 00:26:10,120 --> 00:26:15,540 noted in the comments. Some of the challenges are related to getting the Clipper card with the 301 00:26:15,540 --> 00:26:21,680 discount program. So, you know, there are retail outlets, you can go to smart stations, you can go to 302 00:26:21,680 --> 00:26:25,500 the transit center, you can go to the ferry terminal, you can buy an adult Clipper card relatively 303 00:26:25,500 --> 00:26:35,300 easily in Marin County. The challenge becomes if you qualify as a senior or for the Clipper Access Program or for the youth program. 304 00:26:35,520 --> 00:26:39,380 That's where some of the eligibility and the application challenges come in. 305 00:26:39,960 --> 00:26:46,160 And that's again, some of the focus of our targeted outreach is to make sure that we're assisting with that application process. 306 00:26:47,060 --> 00:26:54,120 I do want to also note that there are a number of safety net fair programs we offer at the district. 307 00:26:54,120 --> 00:27:02,000 We have partnerships with social service agencies that offer free ride tickets on a trip 308 00:27:02,000 --> 00:27:02,920 by trip basis. 309 00:27:03,120 --> 00:27:09,380 We've worked individually with those programs to understand that monthly passes or even 310 00:27:09,380 --> 00:27:12,220 annual passes on Clipper aren't necessarily the best approach. 311 00:27:12,600 --> 00:27:16,800 We'll continue to work with those programs and offer those single ride tickets. 312 00:27:16,800 --> 00:27:25,240 We also have the MOFA program, which is our low-income senior program, and seniors that qualify 313 00:27:25,240 --> 00:27:31,000 get unlimited free rides annually. That program has already been transitioned over to the 314 00:27:31,000 --> 00:27:36,740 Clipper program, and again, riders can become eligible by calling our armor and access line. 315 00:27:37,280 --> 00:27:44,600 We complete that application and actually send it out in the mail as part of the enrollment process. 316 00:27:44,600 --> 00:27:51,740 us. We talked about the Youth Clipper program, the K-12. So there are definitely a number 317 00:27:51,740 --> 00:27:57,580 of safety net programs that we offer for our low income riders, and then Clipper also 318 00:27:57,580 --> 00:28:03,900 has the Clipper Start program, and that offers 50% offer adult fares. So there are a number 319 00:28:03,900 --> 00:28:09,780 of options, and again, part of our job, again, if your board decides to move forward with 320 00:28:09,780 --> 00:28:14,360 this action is to really get out in the community and to help market and do the outreach 321 00:28:14,360 --> 00:28:16,820 around those elements. 322 00:28:17,680 --> 00:28:18,140 Thank you. 323 00:28:18,360 --> 00:28:23,680 At Wednesday's, senior fair, will there be folks there helping people enroll in Clipper 324 00:28:23,680 --> 00:28:25,160 and do this transition? 325 00:28:26,140 --> 00:28:26,280 Okay. 326 00:28:26,520 --> 00:28:32,640 I think that was helpful last year of just actually being there to do it then, not to give 327 00:28:32,640 --> 00:28:34,120 you a form, but to do it right there. 328 00:28:34,300 --> 00:28:35,040 So I appreciate it. 329 00:28:35,040 --> 00:28:36,140 Director Bushy. 330 00:28:36,860 --> 00:28:38,320 A quick question. 331 00:28:38,980 --> 00:28:46,980 Can you walk us through the rider experience that's going to start on January 1st? 332 00:28:47,340 --> 00:28:55,420 So what happens if you're a regular cash-paying rider, you're used to getting your free transfer? 333 00:28:56,380 --> 00:29:02,600 What is going to happen to that rider is they get on the bus and what will be their options 334 00:29:02,600 --> 00:29:10,300 when that occurs? Yeah, great question. And our hope is a lot of this happens before that period, 335 00:29:10,300 --> 00:29:15,960 right? So hopefully if we're successful, we're on the bus well ahead of time, educating those 336 00:29:15,960 --> 00:29:22,000 riders, talking to those riders. So it isn't a day one experience of, oh, I don't understand, I don't 337 00:29:22,000 --> 00:29:32,500 get my free transfer. You know, we will probably work to develop some form of policy to give those 338 00:29:32,500 --> 00:29:37,920 riders some grace period. I mean, again, I think there's there's going to be a physical change 339 00:29:37,920 --> 00:29:43,240 in the fair box that will happen. That'll be a clear indicator that something's different with 340 00:29:43,240 --> 00:29:48,560 the cash collection system. So I think I think there's probably a period of time where we'll 341 00:29:49,220 --> 00:29:55,820 continue the education process but not necessarily penalize riders and then be there with 342 00:29:55,820 --> 00:29:59,980 With Clipper Cards with applications whatever it takes to help that run. 343 00:30:19,020 --> 00:30:29,980 I think we're going to need a much more specific plan for the person who's trying to get on the bus and trying to get to work and is standing there. They paid their dollar. It's gone down in the nice new one. 344 00:30:30,000 --> 00:30:32,620 I mean, they say, where's my transfer? 345 00:30:33,800 --> 00:30:35,420 What is the driver going to say? 346 00:30:36,900 --> 00:30:39,040 Specific, what is the answer going to be? 347 00:30:39,200 --> 00:30:42,600 Oh, here's your pamphlet about the new changes, 348 00:30:42,860 --> 00:30:44,600 and here's your one time transfer. 349 00:30:45,240 --> 00:30:46,940 Please apply for the Clipper Carter, 350 00:30:47,260 --> 00:30:49,340 something along those lines. 351 00:30:49,920 --> 00:30:52,860 But I think we need a specific plan 352 00:30:52,860 --> 00:30:57,900 because everyone gets educated through the process 353 00:30:57,900 --> 00:30:58,860 is going to be all set. 354 00:30:58,860 --> 00:31:15,920 It's just that handful of people that are going to be in the moment and on their way some place important and they're going to need a readily understandable means to get on that next bus and to get them to where they want to go. 355 00:31:17,060 --> 00:31:30,300 So, yeah, we'll go back and look at the timeline for implementation of those fair boxes and we can bring back a more detailed plan in October as part of our final action on this that'll really spell out what that that experience looks like. 356 00:31:30,560 --> 00:31:32,960 How we're going to get those patrons to their destination. 357 00:31:33,580 --> 00:31:34,940 Right. Thank you. 358 00:31:34,940 --> 00:31:39,340 Any other director questions or comments? I'm not seeing any. 359 00:31:40,360 --> 00:31:52,580 We will close the public hearing and this item will come back to us at the October 5th, 2026 meeting for final adoption. 360 00:31:53,340 --> 00:31:59,980 Thank you very much. Okay. We'll now move on to agenda item 6 and update on community engagement. 361 00:32:02,830 --> 00:32:07,030 Okay, and Joanna Hewitt is going to present item number six. 362 00:32:12,130 --> 00:32:14,190 Good morning, President Sackett and Board of Directors. 363 00:32:14,390 --> 00:32:16,190 Joanna Hewitt, Program and Policy Manager. 364 00:32:16,630 --> 00:32:21,370 Item six in your packet is an update on the district's community engagement efforts. 365 00:32:22,570 --> 00:32:26,350 And I'm going to give it a second to have the slides come up on the screen. 366 00:32:34,660 --> 00:32:39,540 So as part of this presentation, I will provide an overview of the district's public engagement efforts. 367 00:32:39,540 --> 00:32:43,880 This provided brief recap of our efforts last fiscal year, including lessons learned, 368 00:32:44,280 --> 00:32:46,860 and then share what we have planned for the current fiscal year. 369 00:32:47,400 --> 00:32:49,280 Please note there is a typo on this slide. 370 00:32:49,720 --> 00:32:52,800 There are no recommendations or action associated with this item. 371 00:32:55,910 --> 00:33:00,790 So, Marin Transit takes an expansive approach to public engagement and seeks to engage with 372 00:33:00,790 --> 00:33:06,010 and address the needs of a wide range of community members and community partners across the county. 373 00:33:06,610 --> 00:33:10,990 Our goals for public engagement are outlined in the public participation plan and are aimed 374 00:33:10,990 --> 00:33:15,490 it amplifying the voices that have been historically underrepresented or left out of 375 00:33:15,490 --> 00:33:20,690 the decision-making process. As shown on the slide on the screen, our goals for public 376 00:33:20,690 --> 00:33:26,450 engagement are the four E's. They're to educate and inform, encourage broad participation, 377 00:33:27,410 --> 00:33:33,090 ensure engagement activities are inclusive and accessible for all, and evaluate the effectiveness 378 00:33:33,090 --> 00:33:39,730 and impact of our activities. The concerns, issues, ideas and needs of the community gathered 379 00:33:39,730 --> 00:33:41,590 through the public participation process 380 00:33:41,590 --> 00:33:43,810 inform our projects and plans. 381 00:33:47,670 --> 00:33:51,430 Engaging writers, particularly our loyal writers and the transit dependent, 382 00:33:51,810 --> 00:33:53,510 is of utmost importance to the district. 383 00:33:53,870 --> 00:33:56,910 We use a variety of strategies to communicate with, 384 00:33:57,090 --> 00:33:59,690 educate, and collect feedback from writers in the community. 385 00:34:00,210 --> 00:34:03,590 Since many community members may not attend or regularly participate 386 00:34:03,590 --> 00:34:06,330 in traditional public meetings and board hearings, 387 00:34:06,630 --> 00:34:08,510 we employ a broad range of strategies, 388 00:34:08,510 --> 00:34:10,970 including direct writer engagement at stops 389 00:34:10,970 --> 00:34:16,610 and Transit Hubs, digital communication via our website, e-newsletter and social media, 390 00:34:17,270 --> 00:34:22,370 virtual drop-in meetings or info sessions, and distribution of printed and digital writer 391 00:34:22,370 --> 00:34:28,070 educational materials directly to community members or distributed via our community partners. 392 00:34:28,790 --> 00:34:34,310 These strategies enable us to reach a broader audience and ensure inclusive participation 393 00:34:34,310 --> 00:34:40,470 from the community. The images on this slide show photos or collateral from events we hosted last 394 00:34:40,470 --> 00:34:45,870 fiscal year. The top image shows a community event related to mascots that we held at the 395 00:34:45,870 --> 00:34:52,170 Marin City Library. The lower left photo shows a graphic use to encourage participation 396 00:34:52,170 --> 00:34:58,710 in a virtual community conversation we organized. And the lower right image shows a photo from 397 00:34:58,710 --> 00:34:59,970 and the what about age transfer to people. 398 00:35:04,710 --> 00:35:32,170 So, Marin Transit is committed to engaging and collecting input from a wide range of stakeholders and community members. We engage with the general public including both existing and potential writers. Some examples of groups warranting special attention are shown on this slide. These groups may have specialized needs or provide specific input into our programs and services. We also engage with community-based organizations, our peer agencies and local governments to identify shared 399 00:35:32,170 --> 00:35:37,010 interest and allow for service coordination. Growing our relationships with community partners 400 00:35:37,010 --> 00:35:41,450 and leaders has really allowed us to reach a broader audience and collaborate on strategies 401 00:35:41,450 --> 00:35:42,390 and campaigns. 402 00:35:45,270 --> 00:35:50,130 This slide shows a recap of our engagement efforts last fiscal year, staff organized 403 00:35:50,130 --> 00:35:56,090 or participated in a total of 75 events. These included group navigating transit presentations 404 00:35:56,090 --> 00:36:01,310 where we share general information about marine transit and marine access programs and services 405 00:36:01,310 --> 00:36:05,530 and support people to enroll in our programs and Clipper. 406 00:36:06,690 --> 00:36:12,730 We also hosted resource tables and where we provided information about our programs and services 407 00:36:12,730 --> 00:36:19,590 at prescheduled satellite hours events or at other community events that either we organized or we partnered 408 00:36:19,590 --> 00:36:22,170 with local agencies on. 409 00:36:22,970 --> 00:36:29,930 We also held virtual drop-in info sessions where we can share information about specific topics 410 00:36:29,930 --> 00:36:37,050 like Marin Access Service Changes that occurred last year, we held compensated focus groups 411 00:36:37,050 --> 00:36:42,850 in writer interviews where we collected really specific writer input and then finally in person 412 00:36:42,850 --> 00:36:47,530 outreach at the San Rafael Transit Center and other locations across the county. These events 413 00:36:47,530 --> 00:36:53,370 enabled us to engage nearly, engaged with nearly 6,000 community members through the course of the last 414 00:36:53,370 --> 00:36:53,650 year. 415 00:36:56,990 --> 00:37:00,950 Throughout the course of the year, the team documented community engagement efforts and reflected 416 00:37:00,950 --> 00:37:02,990 did on best practices and lessons learned. 417 00:37:03,550 --> 00:37:06,370 I'll go through the items that you see on this slide here. 418 00:37:06,950 --> 00:37:12,570 So first, we found that offering flexible options for writers to engage with us is 419 00:37:12,570 --> 00:37:13,670 incredibly important. 420 00:37:14,210 --> 00:37:19,110 We've offered virtual drop-in info sessions that allow staff to give targeted information 421 00:37:19,110 --> 00:37:21,730 to interested community members. 422 00:37:22,190 --> 00:37:27,990 And generally, attendance at these types of events is low, but it does provide an opportunity 423 00:37:27,990 --> 00:37:32,750 you for us to engage with riders in small groups or one-on-one, where we can answer a 424 00:37:32,750 --> 00:37:37,230 variety of questions and really provide that one-on-one support. These efforts ultimately 425 00:37:37,230 --> 00:37:41,610 reduce the burden on our call center and customer service staff and to help our riders 426 00:37:41,610 --> 00:37:42,750 get the support they need. 427 00:37:44,790 --> 00:37:47,730 Second, we found that utilizing people-centered 428 00:37:47,730 --> 00:37:52,470 campaign arcs on social media is an effective method of engaging riders collecting feedback 429 00:37:52,470 --> 00:37:57,650 and enticing them to engage with us. Analytics about these types of posts demonstrate that they 430 00:37:57,650 --> 00:38:00,970 result in more engagement than simple posts with text and an image. 431 00:38:01,490 --> 00:38:06,490 The image on the right-hand side of the slide shows the cover graphic to a series we did 432 00:38:06,490 --> 00:38:12,330 earlier this year on social media detailing how various members of our team use transit 433 00:38:12,330 --> 00:38:14,090 to get to work and throughout their work day. 434 00:38:14,810 --> 00:38:19,330 If you follow our social media channels, you'll soon see the start of a series of posts. 435 00:38:19,410 --> 00:38:23,290 We're really excited about the profile writers and their stories of using our service. 436 00:38:24,790 --> 00:38:31,470 Third, on the list here, partnerships and collaborations are key to expanding our reach. 437 00:38:31,910 --> 00:38:36,470 These allow staff to leverage the knowledge, community trust, and reach of partner organizations 438 00:38:36,470 --> 00:38:38,370 to better educate and inform writers. 439 00:38:39,010 --> 00:38:44,970 The two images on the screen show some examples of successful partnership efforts. 440 00:38:45,310 --> 00:38:50,910 The top image shows members of the Vosistil Canal Group and Dr. Huerta on one of our buses 441 00:38:50,910 --> 00:38:54,130 is learning about marine transit and the transit planning process. 442 00:38:54,390 --> 00:38:59,650 You guys heard more about that last spring, but this effort was done as part of the capacity 443 00:38:59,650 --> 00:39:04,210 building series where we partnered with Dr. Horta and Canal Alliance. 444 00:39:05,150 --> 00:39:09,650 The bottom image shows attendees of the what about age transportation fare. 445 00:39:09,970 --> 00:39:14,270 We organized this in partnership with the what about age team and transit and transportation 446 00:39:14,270 --> 00:39:15,550 providers in the county. 447 00:39:15,550 --> 00:39:21,010 And this really allowed us to meet people that were new to Marin Transit and Marin Access 448 00:39:21,010 --> 00:39:25,090 and give them an opportunity to learn about the range of their options all in one place. 449 00:39:25,650 --> 00:39:28,210 We do expect to host similar events in the future. 450 00:39:29,490 --> 00:39:34,870 Finally, we have found that satellite hours are not really an effective method for rider engagement. 451 00:39:35,310 --> 00:39:37,570 We've done these throughout the past several years. 452 00:39:38,150 --> 00:39:41,930 And while they are a useful tool for meeting people where they're at, we've found that 453 00:39:41,930 --> 00:39:46,190 This often, you know, if we tag on to an existing event, we end up seeing the same people 454 00:39:46,930 --> 00:39:50,090 and doesn't generate a lot of new interest in our services. 455 00:39:50,790 --> 00:39:55,030 And our goal is really to reach new community members. 456 00:39:55,590 --> 00:39:59,970 So we plan to discontinue satellite hours in favor of focusing our efforts on planning. 457 00:40:00,000 --> 00:40:03,640 And more broadly promoted events that locations across the county. 458 00:40:08,320 --> 00:40:33,060 To guide our work, we develop an annual campaign plan. This is a living document that we continually update and adjust to reflect new or emerging needs. This also allows us to coordinate the timing and activities of each campaign. This slide shows the campaign slated for the current fiscal year on the left side of the table. Each campaign is shown there in the middle of the table. 459 00:40:33,060 --> 00:40:38,680 they're linked to a campaign category. We use this to easily track our efforts throughout the year 460 00:40:38,680 --> 00:40:44,840 and then on the right-hand side you'll see the campaign time frame. We identify these to help 461 00:40:44,840 --> 00:40:51,320 the team manage the workload throughout the year. As an example, the fifth row down identifies a 462 00:40:51,320 --> 00:40:57,320 campaign for September 2026 service changes. This falls under the service changes category and 463 00:40:57,320 --> 00:41:02,960 occurred throughout the summer and culminates. We'll be culminating this week as the service changes 464 00:41:02,960 --> 00:41:08,140 were implemented yesterday. So, under this campaign, we employ a variety of strategies, 465 00:41:08,140 --> 00:41:12,960 including printed material at transit hubs and stops, a variety of social media posts, 466 00:41:13,360 --> 00:41:18,920 the video Robert mentioned earlier, and then information posted to our website and e-news letters. 467 00:41:19,540 --> 00:41:23,760 And again, all efforts are tracked so that we monitor efforts and adjust our tactics as needed. 468 00:41:23,760 --> 00:41:30,020 So, as you can see, we have a lot planned for the remainder of this year, including educating 469 00:41:30,020 --> 00:41:34,780 writers in the community about fair promotions, service changes, and most notably the benefits 470 00:41:34,780 --> 00:41:38,120 of next-generation clipper and upcoming changes to fair collection. 471 00:41:40,540 --> 00:41:43,760 That concludes my presentation, and I'm happy to answer any questions. 472 00:41:44,360 --> 00:41:46,720 Thank you very much, Joanna, for the detailed report. 473 00:41:46,920 --> 00:41:49,420 Are there any director, questions, or comments? 474 00:41:50,860 --> 00:41:55,740 Not seeing any, anyone wishing to make public comment on the community engagement? 475 00:41:56,840 --> 00:41:58,480 Not seeing anyone in the chambers? 476 00:41:59,400 --> 00:42:01,520 Not seeing any hands raised on Zoom. 477 00:42:01,820 --> 00:42:05,600 This is a discussion item, no actions, so thank you very much, Joanna. 478 00:42:06,800 --> 00:42:08,900 And with that, we are adjourned.