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What's the commissioner's April 12th, 2023 meeting? Would you please stand for that?

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Attellations to the flag.

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Thank you so much.

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It's a little bit of a little bit just thanks.

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On the ground.

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Any of this will.

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Whatever the interest goes.

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Just a thing of roll call.

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Welcome, Mr. Graves.

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Mr. Fashi.

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Mr. person.

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Vice Chair Palmer.

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Jimindixon.

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Here.

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All commissioner's present.

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At this time, I'll turn it over to Mitch Graves.

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Good morning.

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And welcome to the Stewart family to joining us today.

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I know we have a number of family members.

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Cassandra, wife, Charles and Beth Henderson, who also worked here in LG W and Brian Gates and Todd, family relevant.

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So, we always, it's horrible circumstance when we lose somebody here with takes care of our customers.

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on the half of MLG and so it's, it's a tough situation when that happens and our hearts have been with you and our thoughts for the months proceeding to the.

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So on the half of our fellow commissioners and myself, we want to read into the record, formal record, a resolution that honors Michael Stewart.

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So, resolution and honor of Michael Stewart, April 12, 2023,

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whereas on December 9, 2022, the utility industry lost trouble shooter Michael Stewart.

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Whereas Mr. Stewart is a loving husband and father and worked at MLG in WP for over 20 years.

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Well, as Mr. Stewart began his career at MLG and W in 2001, worked as an apprentice

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lineman in 2002, a lineman in 2006, and became a troubleshooter in 2021,

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where as Mr. Stewart

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graduated from Hillgrass High School, attended Southwest Community College and always continued

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to express a love for continued learning.

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What I as Mr. Stewart has always,

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was always known for his smiling around his peers

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and his customers.

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And for having a warm personality,

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developing strong relationships

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with members of the community that he served.

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For I as Mr. Stewart was a sports lover,

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a traveler and supporter of healthy living.

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What has Mr. Stewart was admired for his more and compassion.

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So much that community members created T-shirts,

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urging people to delight Mike.

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And what an honor that is.

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Whereas in his time on earth,

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Mr. Stewart advocated for social justice,

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uplifting and empowering Memphis communities and the importance of critical thinking.

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Now, therefore, let it be resolved by Memphis like us in water and it's board of commissioners

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that we show support to his family for Michael Stewart, his praise and thank for his years of service

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to the city of Memphis. So if the store family would come up, commissioners, if you'd also come up.

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I don't know where we're going to do this right here or maybe up here.

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I

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need a motion to approve the minutes.

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So moved.

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Second. All in favor.

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All right.

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Go to polls.

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Motion carries.

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Ladies, that Dana City Council acknowledgments and update.

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Mr. Chairman, I have nine to report at this time.

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A presentation from TVA top performer awards to MLGW for energy right program.

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A Frank Rappley senior manager, energy services and programs and Timothy Davis and Becky Williamson.

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With MLGW, would you please come forward?

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Good morning.

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It is indeed an honor for me to be here today to represent the Tennessee Valley Authority and of course our organization and that which is TVA's energy right group.

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You know, I have just celebrated my 20th year with TVA and one of the great blessings of that career has been the honor of working with MLGW and particularly Becky and Shelley Williams

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and Margie Borham Smith on so many fantastic projects to benefit the people of Memphis and the Tennessee Valley as a whole.

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Indeed, this relationship is a relationship of first.

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I believe we were the first to launch the eScore program.

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We were the first along with MLGW, the Max Impact loan program, the Small Business Direct install program.

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program and I can go on and on about the partnership that has existed between us in the work that we've the collaborative work that we've done together.

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And I have a distinct honor to be presenting not one, not two, not three, but four, top performer awards to Memphis Light Gas and Water for the outstanding work that this group does.

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You know, it is April of 2023 and that is the time that we typically would award the 2022 top performer award.

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But we can all think back to April of 2020 and the situation then. So it's been a long time since we've been able to be in front of the board to do this.

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So we have four top performer awards for 2019, 2020, 2021 and 22 that we would like

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present today.

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What a fantastic accomplishment, what a great record.

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We thank you so much for everything you do every day.

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I'll just on the back.

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So, these awards really recognize the efforts and the participation of our customer in program.

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So, there are residential programs, there are commercial programs and industrial programs.

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And when our customers participate, sometimes they're getting information, sometimes they're getting incentives for making upgrades.

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But it's their participation that allows MLGW to be a top performer because without their participation, our numbers will be very low.

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So this is really unbelievable our customers who choose to take that extra upgrade when they're making an energy improvement at their home or their facility.

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They choose to go and extra step and pursue greater efficiency.

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They choose to do additional things with renewables.

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So it's really on behalf of our customers that we earn this award, and we're happy to accept it today.

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Thank you.

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It's like, does he sell you or more to you?

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Are you here? Come on up.

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Shane, you want to come up? You're a big part of this, too.

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We really have to team effort.

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There's a lot of people throughout the company to resolve it.

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More people will be involved as more offerings are added if you want to.

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That's right.

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Give us a sneak peek.

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And you're right. And more on the way, particularly coming in our fiscal year,

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24, which will begin in October.

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We're busy planning for that right now.

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We are also looking forward to working with MLGW

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to leverage a lot of the federal funding

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that is coming out of Washington through the couple of acts

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that have been passed in the past few months here.

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So we're excited about those opportunities as well.

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So more good things to come.

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There's more awards back there if you want.

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And

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congratulations again to those that received the TDA Top Performer Awards, thank you for representing

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in the MLGW and do you want to great job?

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We appreciate you.

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We have one statement from the public, Mr. Dennis Lynch,

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which you please come forward,

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state your name and address, and you have three minutes.

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Excuse me, your moment?

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Yes, I'm Dennis Lynch with the Sierra Club.

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Thank you all for providing this time for public comments.

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Thank you, Chair Dixon, other commissioners, Doug McAllen,

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and senior executives of MLGW.

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I unfortunately was out of the country

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when the decision was made to not sign TBA's 20-year evergreen

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for ever, never get out of a contract.

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And I thank you so much that you did not approve signing that contract.

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I would like to encourage MLGW and I know President McGowan,

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has already said this that you're going to continue looking at opportunities and moving MLG

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W forward. You all know how much solar energy has reduced in cost and also the inflation

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reduction act provides other opportunities. I do have a written statement. I'm speaking

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separately and it doesn't match the statement so I'll hand out the statement when I'm done.

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But renewable energy is obviously important.

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I'm sorry that the MLGWIRP and RFP do not talk about climate change at all.

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We all know about it. There's many reports.

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I think that going on in the future, any major expenditures of MLGW for new equipment need

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need to consider the greenhouse gas implications and the climate change impacts that needs to

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be important and important to the community but important to the globe and I thank you for

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putting that on the list of things to consider. I want to also say that the analysis done in the

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IRP didn't look at batteries and if you look at the history of what's going on in utilities around

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country now more and more batteries become part of the whole program and I hope that you give

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that serious consideration. I'm sure you will. The last thing that unfortunately, Shelby County,

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I mean, fortunately, very nice Shelby County implemented it as-

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A couple of small solar farms to weeks ago, and Mayor Harris actually asked me to be one of the speakers at that dedication.

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And I asked around for the folks that installed it and other people, can I see the batteries?

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There were no batteries.

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I don't know how you can install solar these days and not have batteries. I want to make sure MLG has that on the checklist.

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I know Becky Williams and knows about it, but everything goes through her.

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We need to make sure that implementation and whatever scale includes batteries, or at

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least as seriously considered the role of batteries.

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The last thing I want to say, former President Young did not want much public participation

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in the final process.

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I think we need more public participation, and I hope that President McGowan will consider

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including me and others in the public in in the discussion.

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I thank you all very much. Thank you Mr. Lange.

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We're going to move one item up on the agenda. It will be the

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universe of Memphis, Dr. Brian Walgreens, would come forward and do the aquifer study update.

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Thank you for having us today and allowing us to be moved up from the schedule for a talk we

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to give a national.

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With me here today, my colleague,

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doctors, Scott Schaffer-knocker in Van Larson,

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and we'll be presenting on the Memphis

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aquifer, aquifer, and investigation

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that we've been conducting over the last five years,

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which is coming to a close this June.

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First of all, just a reminder of what is a breach.

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It is an opening and the protective clay layer above,

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our drinking water aquifer, typically bit more sandy

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than it is clay that allows water to move through the upper system down into our drinking water

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arc for the Memphis atmosphere. Why be concerned about breaches? Being in Memphis, which is

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heavily urbanized, the threat of groundwater contamination, and it's quick entry through these breaches

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into our groundwater supply is of paramount importance.

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So what is the importance of this particular study?

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One, we're recognizing having some of the best order in the nation. We want to make sure we

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keep it that way. But breaches threaten the security of that water.

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Studying their presence

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and impacts are critical to their sustainment of the drinking water supply. Our member being

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at a presentation where two presidents to go, three presidents to go, president Collins,

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mentioned the city council. We buy our gas, we buy electricity, but water, that's emphasis.

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So very important that we maintain that. So breaches are these holes in the clay,

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They followed a two categories, one is suspected, and the other is known.

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Those two distinctions are very important.

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We'll talk about suspected breezes first.

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They come from a range of techniques that we use.

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The first one is a anomalous water table

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Depression. You'll see that figure on the right.

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And there's a number out here to the side.

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The red number three tells us the year.

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It's a five year effort.

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That project started in year three.

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and then before is the project that happened. We had about 20 something projects under this.

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So, anomalous depressions in the water table tell us that there's a breach nearby

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suspected breach. Chemical signatures from the age dating we had four projects on this particular

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effort. This is looking for signatures of surface water like rivers and lakes, or that from the

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shallow aquifer present in our groundwater supply and the age dating. Our groundwater should be about

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to 3,000 years old, we see orders you under 13 years old in our system.

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Computer modeling, this is a very, very complex system, so it takes

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into computer models to help us understand all those complexities and how they interact

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with each other. We had five projects in these.

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It may tell us a lot about the water movement and the changes into the future.

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We have models that go to the year 2016 that are trying to help us understand what's going on.

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We also map the sub-surface geology.

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We have five projects in there.

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This is looking at cross sections, pulling up well data.

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And on the bottom left, that's a very interesting image.

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That is a contract that we held this past year

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with the US Geological Survey, where they flew in order

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to Shelby County using a device in the air

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that can see below the ground and provide it

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as unprecedented information about Shelby County

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the North. They cannot do elsewhere because you cannot fly over urban areas. So we could only

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do this in North Shelby County. I'll talk a bit more about that later.

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Also, physical measure

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of water levels and stressors. We had five projects on me. This is going out into the field

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of collecting actual measurements. These are helpful for ground truth in your models, but also

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getting critical information that you can't just guess at, you actually have to go out there and get it.

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So, those are suspected breaches.

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What we want to do is we want to turn them into known breaches.

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The only way in our book that you get to be labeled as a known breach is a known breach

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is to drill through it.

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As a physical measurement, you know it for sure, it's 100%.

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So, we'll go and drill through one of these suspected places, which you'll see here, collect

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soil and recognize that we went through a sandy or material not the clay.

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So what is this effort

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identified? Over this five-year period, we have identified a lot of what's going on with a water

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system, the dynamics of the map that you see here is of Shelby County, which is the footprint of

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the study minus Newton Carval, Germantown and Millington. They are outside the MLGW water service area.

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the red polygons that you see are known breaches. We have drill through them. We have verified

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that they are not there. The magenta breaches are suspected. When we flew the AM, sorry, the

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aerial electromagnetic survey from the USGS, Northern Shelby County, we identified the probability

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of 23 brand new breaches.

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So, and then our other studies are identifying more next line.

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So we have six now and 36 suspected right now.

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That number has grown significantly from five years prior.

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So what can we do?

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Go ahead.

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One, we need to convert all of our suspected breaches into now.

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00:22:11,890 --> 00:22:12,750
Go drill for wrong.

233
00:22:12,850 --> 00:22:15,150
We either know that they're there or validate they're not.

234
00:22:16,690 --> 00:22:22,630
And the survey that we did at North, one of our, in order to drill through it, we have to get property access.

235
00:22:22,910 --> 00:22:27,410
We have tried, we had one property owner, one, our lettuce on their land.

236
00:22:27,830 --> 00:22:34,350
We're going to work closely with MLGW to work with citizens to see if we can get on the property and drill through these locations.

237
00:22:37,100 --> 00:22:42,640
We need to consider input, input, input implications, implications, I wrote this.

238
00:22:42,640 --> 00:22:45,700
But I can speak with implications of filling a brief.

239
00:22:45,800 --> 00:22:49,680
That was a particular project, public actually prompted that one.

240
00:22:49,780 --> 00:22:50,840
They said, can you fill a brief?

241
00:22:51,060 --> 00:22:52,300
We said, well, let's see if we can.

242
00:22:52,440 --> 00:22:53,580
So we've done a study on it.

243
00:22:53,700 --> 00:22:54,400
And we think we can.

244
00:22:56,220 --> 00:22:57,680
Now, there's that a good thing.

245
00:22:57,780 --> 00:22:58,320
I don't know.

246
00:22:58,860 --> 00:23:03,260
At Licom and Welfield, the shallow aquifer is dry.

247
00:23:03,440 --> 00:23:04,920
So in essence, closed.

248
00:23:05,460 --> 00:23:07,680
But by pumping the lymphocytes, we're going in five.

249
00:23:07,960 --> 00:23:09,620
And scientifically, that's not a good thing.

250
00:23:09,620 --> 00:23:15,320
So, it is closing up a breach of good thing, I don't know, quality, yes, quantity, I don't

251
00:23:15,320 --> 00:23:16,080
know.

252
00:23:17,000 --> 00:23:22,240
Next, test newer technology for urban mapping and traversing or streams, I told you that

253
00:23:22,240 --> 00:23:29,220
the AEM up north could only go over rural, why can't we use our road network to map the

254
00:23:29,220 --> 00:23:29,700
sub-surface?

255
00:23:30,180 --> 00:23:30,920
Can we do that?

256
00:23:31,040 --> 00:23:33,920
There is due technology for that, we're checking on that.

257
00:23:34,380 --> 00:23:38,780
The streams offer an avenue just cut right through the county that we could also use to

258
00:23:38,780 --> 00:23:49,600
reverse. Next. This was a project early on. It was in the first year, we've been working on this,

259
00:23:49,740 --> 00:23:55,380
using well placement and pumping strategies to reduce the young water entering into our groundwater

260
00:23:55,380 --> 00:24:04,320
supply. This will save the aquifer and extend the life of your wealth fields. Next. We need

261
00:24:04,320 --> 00:24:08,760
to monitor for contaminants between possible sources and production wells. We only know when it

262
00:24:09,260 --> 00:24:12,800
contaminant is there when it hits a production well. Then it's a little too late.

263
00:24:13,500 --> 00:24:17,200
Wouldn't it be nice to know that if we could identify a potential contaminant source

264
00:24:17,200 --> 00:24:20,900
and a production well is over here, put something in between and catch up for a

265
00:24:20,900 --> 00:24:25,740
hits production well? It saves the well and doesn't contaminate the whole length of the

266
00:24:25,740 --> 00:24:33,600
aquifer. Next. This one's critical. We need to rethink our viewpoint.

267
00:24:35,040 --> 00:24:39,800
In the past, we probably thought of this clay layer as protective of a groundwork supply.

268
00:24:40,260 --> 00:24:44,880
It's just continuous layer of clay underneath much of Shelby County with a few holes in it.

269
00:24:45,220 --> 00:24:48,580
Well, we're starting to believe that it's starting to look a bit more like Swiss cheese.

270
00:24:49,180 --> 00:24:53,560
And if that's the case, there's nothing to say that what we saw in the North of Shelby County

271
00:24:53,560 --> 00:24:56,980
with that survey that the U.S. G.S. did for us,

272
00:24:57,280 --> 00:25:00,120
isn't going to be the same as what we see in the lower two thirds.

273
00:25:00,120 --> 00:25:02,400
for the number of breaches can grow.

274
00:25:02,640 --> 00:25:06,520
And if that's the case, the concepts that we've come up with

275
00:25:06,520 --> 00:25:09,260
of assuming a lot of clay and a few breaches,

276
00:25:09,500 --> 00:25:10,440
we need to rethink those.

277
00:25:10,500 --> 00:25:11,860
We need to put them back on the table and say,

278
00:25:12,060 --> 00:25:14,240
what is the situation if that's not the case?

279
00:25:14,320 --> 00:25:16,860
What if there are many, many more breaches?

280
00:25:17,160 --> 00:25:19,460
What does that tell us about what we need to be doing now

281
00:25:19,460 --> 00:25:21,060
to protect our groundwater supply?

282
00:25:21,220 --> 00:25:23,240
Which is very precious to us.

283
00:25:24,460 --> 00:25:26,540
And then last, no, two last.

284
00:25:27,100 --> 00:25:35,480
One, I know that sounds scary, it is concerning, but please know that the water is safe.

285
00:25:35,820 --> 00:25:37,780
It's safe for you to drink, drink it from the tap.

286
00:25:37,980 --> 00:25:38,420
It is good.

287
00:25:38,560 --> 00:25:39,500
It is good water.

288
00:25:40,060 --> 00:25:46,560
An utility, MLGW and other utilities for other municipalities work very hard to wither water labs and

289
00:25:46,560 --> 00:25:49,340
chemistry to make sure that the water going to you is safe.

290
00:25:49,600 --> 00:25:52,700
And we work with MLGW as well and share all of our information.

291
00:25:53,800 --> 00:25:56,790
So drink water.

292
00:26:01,260 --> 00:26:06,520
And last, you can serve it in our water usage as much as possible as well as the protection.

293
00:26:06,860 --> 00:26:11,880
You know, put your waste in the proper places, but the more that we can serve water in our home,

294
00:26:12,380 --> 00:26:16,640
we set all the time, you know, you don't need to have the water running when you're brushing your teeth, water running

295
00:26:16,640 --> 00:26:20,000
when you're soaking up the dishes, it guys help.

296
00:26:20,200 --> 00:26:23,340
The water levels are going up and that's a good thing.

297
00:26:24,580 --> 00:26:26,540
So, have any answer any questions that you have?

298
00:26:26,720 --> 00:26:27,620
Appreciate your time.

299
00:26:27,620 --> 00:26:30,800
Commissioner, there's any questions.

300
00:26:33,880 --> 00:26:35,420
Didn't scare us either.

301
00:26:35,960 --> 00:26:37,860
Okay. Good. We're not scared.

302
00:26:39,140 --> 00:26:39,620
All the Japanese.

303
00:26:40,340 --> 00:26:41,600
You know, I always have a question.

304
00:26:41,940 --> 00:26:43,060
That's why I saw you leave me.

305
00:26:44,040 --> 00:26:46,260
So let's go out 20 years now.

306
00:26:46,400 --> 00:26:47,240
We don't do anything.

307
00:26:47,400 --> 00:26:48,300
How do we look?

308
00:26:48,700 --> 00:26:49,220
What's the situation?

309
00:26:50,700 --> 00:26:53,080
If we go out 20 years from now,

310
00:26:53,920 --> 00:27:01,580
One, we are misplacing our understanding of contamination heading our way.

311
00:27:03,460 --> 00:27:09,700
A lot of legacy contamination came from the 1960s, 70s prior to the Queen Water Act.

312
00:27:10,920 --> 00:27:15,640
I think we would be in a worse situation if we don't do anything right now.

313
00:27:16,920 --> 00:27:20,380
Our models are built off of the old concept.

314
00:27:20,380 --> 00:27:30,540
A lot of clay, a few breaches, so we need to rethink those models and put in, so we have a misrepresentation of 20 years down the road.

315
00:27:30,860 --> 00:27:32,200
That's the answer to that question.

316
00:27:32,760 --> 00:27:43,080
We need to redo our models with a tested guess of many more breaches and what does that mean to us 20 years down the road.

317
00:27:44,880 --> 00:28:01,680
And I think that there have been some efforts done on planning new businesses in regard to their proximity to critical areas, like well has and things like that, with the presence of breaches, maybe in this number, we need to rethink that as well.

318
00:28:02,340 --> 00:28:10,300
So I would say do not be reactionary that is not a good plan and this is what this project was as

319
00:28:10,300 --> 00:28:16,180
proactive. So you can see the benefit of being proactive. You can see what that did and what it's doing.

320
00:28:16,420 --> 00:28:17,480
Perfect. Thank you. Yes sir.

321
00:28:18,640 --> 00:28:19,140
I'm sorry.

322
00:28:19,400 --> 00:28:24,940
So my partner, thank you guys for what you do and keep us informed. Because you guys come back

323
00:28:24,940 --> 00:28:26,960
They even update what?

324
00:28:27,020 --> 00:28:29,640
Anyway, some of my...

325
00:28:29,640 --> 00:28:30,120
Isn't that 20?

326
00:28:30,600 --> 00:28:30,800
20?

327
00:28:31,160 --> 00:28:32,660
I probably look forward to the next one.

328
00:28:32,780 --> 00:28:33,260
Yes, sir.

329
00:28:33,400 --> 00:28:34,320
I mean, that's one other question.

330
00:28:34,320 --> 00:28:38,960
You said we had six known breaches in 23 suspected areas.

331
00:28:40,240 --> 00:28:43,280
And then you're using your presentation, Swiss cheese.

332
00:28:44,420 --> 00:28:45,820
Well, that mini or no.

333
00:28:46,440 --> 00:28:48,480
So we just guessed.

334
00:28:49,440 --> 00:28:51,180
We have six known.

335
00:28:51,180 --> 00:29:00,020
we have 36 suspected. When you look at this suspected, it is a guess.

336
00:29:03,180 --> 00:29:05,720
But many of the methods

337
00:29:05,720 --> 00:29:11,460
outside of what was flown in northern Shelby County are some things going on.

338
00:29:15,440 --> 00:29:21,160
We don't

339
00:29:21,160 --> 00:29:25,980
using techniques that they have done this all over the height state region.

340
00:29:26,340 --> 00:29:31,640
One thing we did is we went out and drilled through one of those.

341
00:29:32,020 --> 00:29:35,900
We got to land or went out and drilled through and sure enough there was a sandy material.

342
00:29:36,500 --> 00:29:41,440
So we feel a little bit more confident in the AEDM data and to that end

343
00:29:41,440 --> 00:29:45,060
if having a bit more trust in that particular technique

344
00:29:45,060 --> 00:29:49,160
and validating it with a geophysical technique of our own,

345
00:29:49,160 --> 00:29:55,540
called electric resistivity, and then drilling through it, you know, it's telling us that there's

346
00:29:55,540 --> 00:29:59,480
something really is going on and that it could look like a sad Swiss cheese.

347
00:30:00,660 --> 00:30:08,960
And we've already had discussions with colleagues on the technology for doing it down the streets to see if we can do.

348
00:30:09,000 --> 00:30:12,740
This is more of a two-thirds of Shelby County and verify that.

349
00:30:13,160 --> 00:30:18,800
But you're right. It is a gas we have to draw for room to know for sure. That is the only way to know.

350
00:30:20,560 --> 00:30:21,900
Good. Yes, sir.

351
00:30:23,420 --> 00:30:30,080
Dr. Wilder, you mentioned that I heard you correctly closing a breach. You didn't know if it was really good or bad.

352
00:30:30,080 --> 00:30:35,760
is that correct? Yes sir. Is there not data? I mean, could you elaborate a little bit more on

353
00:30:35,760 --> 00:30:41,340
what you mean, do it or bad? And is there data or data to show the success rate of closing

354
00:30:41,340 --> 00:30:53,060
of reach? Yes. Let me ask you a second question first. No. The techniques for injection of a

355
00:30:53,060 --> 00:30:58,700
sodium material or winers things like that have been done at landfills or remediation of brown

356
00:30:58,700 --> 00:31:02,700
order through vertical barriers. This is a horizontal barrier. So it would have to be injected

357
00:31:02,700 --> 00:31:04,100
into the ground.

358
00:31:06,600 --> 00:31:13,180
And there was a plan to do testing of that in this project, but it was

359
00:31:13,180 --> 00:31:21,120
just not possible with the time that we had. So it's one next step to do. So that answers your

360
00:31:21,120 --> 00:31:31,040
second question. No. The first question, good or bad. So we know that water of poor quality

361
00:31:31,040 --> 00:31:36,680
from the shallow locker for even streams may not be contaminated. It's just poor quality compared

362
00:31:36,680 --> 00:31:41,740
to the drinking water for the Memphis. It does get through to breaches and does get into our drinking

363
00:31:41,740 --> 00:31:48,420
words to fly. We see it, we age data, we characterize it. So from a quality standpoint,

364
00:31:49,620 --> 00:31:55,360
removing that, that ability to change the pristine quality of our aquifer, that's a good thing.

365
00:31:57,560 --> 00:32:01,580
The question then becomes supply, a quantity supply.

366
00:32:01,980 --> 00:32:08,880
If you cap off the shallow aquifer, giving water to the Memphis, it has to give us water from elsewhere.

367
00:32:09,100 --> 00:32:10,940
So it's going to pull from other areas.

368
00:32:13,100 --> 00:32:22,760
The example I gave of the Lichterman Wellfield is one where there is a breach, and the shallow

369
00:32:22,760 --> 00:32:25,700
lock for his drive drained, completely drained.

370
00:32:25,940 --> 00:32:29,700
So in essence you can count it as, I'm closed off because no water is going through.

371
00:32:30,680 --> 00:32:36,780
Due to pumping in that area, the Memphis lock for when I'm confined.

372
00:32:36,780 --> 00:32:49,520
What that means is when you pump right now, the Oxford doesn't, the water in between the grains doesn't leave, doesn't disappear, it just goes, you know, come out of some other means.

373
00:32:50,340 --> 00:32:56,200
But when it goes unconfiling, you're actually taking the water out from the between the sand grains and that's it.

374
00:32:57,200 --> 00:33:00,260
So that's a whole different paradigm shift.

375
00:33:00,260 --> 00:33:05,620
And therefore, it is water flowing through the breach, even if it is of a poor quality,

376
00:33:06,180 --> 00:33:10,880
does it contribute water to the miffus arc where it keeps it going really unconfined?

377
00:33:12,100 --> 00:33:20,740
So you have to weigh the pluses and minuses between poor quality or maybe contamination,

378
00:33:21,300 --> 00:33:27,380
which is a different issue than supply, that's the difference, that's why I would caution.

379
00:33:29,100 --> 00:33:32,520
Thank you, Mr. Commissioner, there's any other questions.

380
00:33:33,600 --> 00:33:34,540
Thank you, Dr. Walgreens.

381
00:33:34,780 --> 00:33:35,220
Yes, thank you.

382
00:33:35,400 --> 00:33:36,080
Thank you, Mr. Chair.

383
00:33:39,470 --> 00:33:39,770
Dana.

384
00:33:41,130 --> 00:33:42,950
Can you present the consent agenda?

385
00:33:43,750 --> 00:33:44,570
Yes, sir.

386
00:33:45,290 --> 00:33:51,510
And President McGowan is a way he is speaking at the Tennessee Municipal Electric Power Association,

387
00:33:52,610 --> 00:33:56,670
Engineering and Operations Conference, which is in Memphis this year.

388
00:33:56,970 --> 00:33:58,870
So that is why he is a way.

389
00:33:58,870 --> 00:34:05,530
So I'll go through the consent agenda we have 17 items on our consent agenda.

390
00:34:06,610 --> 00:34:12,430
Resolution number one, awards a purchase order to engineering signaling components,

391
00:34:13,350 --> 00:34:22,310
or electric smart meters in the amount of 1,557 and 2,16 cents.

392
00:34:22,310 --> 00:34:36,310
Resolution 2 is a change order with Smith driving to expand the contract scope and increase the current contract value in the funded amount of $200,000.

393
00:34:37,990 --> 00:34:49,790
Resolution 3 is a change order with the gas leak survey with heat consultants to ratifying renew the contract in the funded amount of $1,200,000.

394
00:34:49,790 --> 00:35:13,790
We have several resolutions that are related, resolutions 4 through 8 and 11 through 13 that's a total of 8 resolutions are related to engineering services for utility relocations for street improvement projects that have to do with

395
00:35:13,790 --> 00:35:15,990
Tennessee Department of Transportation.

396
00:35:17,250 --> 00:35:20,990
These are awards, the various consulting engineering farms.

397
00:35:21,850 --> 00:35:29,610
There are two related to electric and three related to gas and three also related

398
00:35:29,610 --> 00:35:35,430
to water again, resolutions or through eight and 11313.

399
00:35:35,590 --> 00:35:38,030
So one of the three all of those details.

400
00:35:39,010 --> 00:35:47,190
Resolution 9 is a one-year price option to renew blanket purchase order to cleave

401
00:35:47,190 --> 00:35:57,550
limb price for here. Disconnect switches. Resolution 10 is a change order related to

402
00:35:57,550 --> 00:36:03,370
local dial tone services with AT&T to increase the current contract in the funded amount

403
00:36:03,370 --> 00:36:08,130
of $172,735.

404
00:36:09,510 --> 00:36:13,850
Resolution 14 is a change to a contract.

405
00:36:14,370 --> 00:36:15,930
We have with the first tech.

406
00:36:16,450 --> 00:36:18,930
This is our local pay agents.

407
00:36:19,590 --> 00:36:21,190
And this would renew the contract

408
00:36:21,190 --> 00:36:24,590
in the amount of $297,09.

409
00:36:26,410 --> 00:36:29,110
Resolution 15 is a change order

410
00:36:29,110 --> 00:36:32,550
to the drug testing DOT drug

411
00:36:32,550 --> 00:36:36,070
in our call testing group, it's a drug testing

412
00:36:36,070 --> 00:36:41,130
reduced the current contract in the amount of 125,000.

413
00:36:42,130 --> 00:36:47,810
Resolution 16 and 17 of both relate to law firms

414
00:36:48,870 --> 00:36:51,310
to be employed on an as needed basis

415
00:36:51,310 --> 00:36:54,210
and the rates of listed in each resolution.

416
00:36:54,830 --> 00:36:57,890
Resolution 16 is the law firm of Clank of Brown.

417
00:36:58,610 --> 00:37:02,090
Resolution 17 is the firm of Harris

418
00:37:02,090 --> 00:37:09,450
Shelton Hanover Walsh and that concludes our consent agenda items if you have the entertaining

419
00:37:09,450 --> 00:37:12,590
questions that the commissioners may have.

420
00:37:12,710 --> 00:37:16,670
Mr. Chairman, I'll move for approval of the consent agenda.

421
00:37:17,090 --> 00:37:17,310
Second.

422
00:37:19,450 --> 00:37:19,730
Okay.

423
00:37:19,870 --> 00:37:22,330
Commissioner, there are any questions or comments.

424
00:37:27,220 --> 00:37:28,000
Oh, I'll go first.

425
00:37:28,740 --> 00:37:29,060
Okay.

426
00:37:29,120 --> 00:37:30,000
Thank you.

427
00:37:30,940 --> 00:37:36,100
We have got, and I asked a couple of months ago about all the contracts we have for engineering

428
00:37:36,100 --> 00:37:44,410
services in our plenty. And now we've got another $4 million worth out of eight different

429
00:37:46,780 --> 00:37:52,760
awards here. Some burns mainly in Nashville, a couple here in Memphis.

430
00:37:55,300 --> 00:38:02,410
How many do we have in place and what's the value and how much of it do have we use?

431
00:38:03,630 --> 00:38:09,690
I know we love these things for convenience, but being on one side, I know opening contracts

432
00:38:09,690 --> 00:38:14,570
is don't ever get task assigned to it, doesn't look good on your books, and it can't look

433
00:38:14,570 --> 00:38:17,510
good on our books on this side.

434
00:38:18,370 --> 00:38:22,690
So I'm going to ask time to work with you later.

435
00:38:35,870 --> 00:38:40,890
One more day, Tom Ward, I've worked in the engineering,

436
00:38:40,910 --> 00:38:45,810
electrical engineering division under Nick Newman, Wayne Jackson,

437
00:38:46,370 --> 00:38:48,310
and Keith Ledberry, who's my supervisor.

438
00:38:49,470 --> 00:38:53,890
And these contracts are specifically related to our,

439
00:38:54,130 --> 00:38:56,910
you children relocations to accommodate the

440
00:38:56,910 --> 00:38:58,850
Tennessee Department of Transportation projects.

441
00:39:01,150 --> 00:39:05,590
And in these contracts, specifically ones that are on our agenda

442
00:39:05,590 --> 00:39:13,610
of the day, T dot will reimburse, let me step back, T dot 20 years ago, passed us a law,

443
00:39:13,790 --> 00:39:20,130
excuse me, stay at Tennessee passed law, call chapter 86, where they will reimburse utilities

444
00:39:20,910 --> 00:39:26,130
to relocate their utilities for their projects. So it's through our benefit.

445
00:39:28,930 --> 00:39:31,030
And in the past

446
00:39:32,170 --> 00:39:39,090
five or six years when we initially were not working for these contracts, we've spent somewhere

447
00:39:39,090 --> 00:39:45,210
in the neighborhood of $20 million on the engineering services that T.O. will reimburse for.

448
00:39:47,070 --> 00:39:53,250
For projects associated with electric gas water that are about $20 million, so T.O.

449
00:39:53,710 --> 00:39:57,490
Payne for paying for the relocation of our utilities.

450
00:39:57,490 --> 00:40:15,010
So that's kind of the big picture of why we need these contracts and when TIDOT issues a project for relocation we've got a short time window like four months that we've got to design those relocations and develop those estimates for that project.

451
00:40:16,750 --> 00:40:22,870
So we've elected to go out and use consultants to do that for a variety of reasons one.

452
00:40:23,910 --> 00:40:46,290
We don't always know when a project is going to hit us to the performance work, so we allow our staff engineers to perform our core business, providing services to our customers, providing improvements to our systems, and we're using consultants to develop these relocation plans that meet our design specifications.

453
00:40:48,570 --> 00:40:57,070
And in the past, when we initiated this project or contract five, six years ago, I believe

454
00:40:57,070 --> 00:41:05,790
we contracted with, I apologize, I wasn't ready for that question, three or four consultants.

455
00:41:07,310 --> 00:41:13,510
And in fact, there's probably two of them that didn't get any work for us, but we had to

456
00:41:13,510 --> 00:41:20,730
have multiple consultants because if we get a project from TDOT and consultant A can't meet

457
00:41:20,730 --> 00:41:26,730
that format time frame, then we need to have consultant B available. So that's why in this

458
00:41:26,730 --> 00:41:34,290
case we have multiple contracts on the agenda for electric gas and water. So all of these

459
00:41:34,290 --> 00:41:41,030
contracts or for the work that the teed out or the site was doing.

460
00:41:43,130 --> 00:41:47,370
So how many contracts do we have under?

461
00:41:48,870 --> 00:41:53,470
Where are we under contract because we used to do all these five year? I don't know what these are.

462
00:41:54,390 --> 00:41:59,170
And this is an additional $4 million that you've got available.

463
00:41:59,170 --> 00:42:03,990
And how much hells is in the pot?

464
00:42:04,870 --> 00:42:07,110
Specifically related to these TDOT projects.

465
00:42:11,190 --> 00:42:15,350
We've got, we've put the contract value at that 500,000 dollars.

466
00:42:16,050 --> 00:42:21,490
Because we don't know in two years or three years what TDOT might have come down.

467
00:42:22,790 --> 00:42:28,890
We had to enter the initial contracts that we did about six years ago.

468
00:42:28,890 --> 00:42:35,870
In the second and third year, we had to come back to the board for an increase because of the workload that teed out was sending our way.

469
00:42:36,950 --> 00:42:39,630
The original contract by a $200,000 one sufficient.

470
00:42:40,070 --> 00:42:44,810
So we bumped that up to 500,000, which is why we've got these at that level at this point.

471
00:42:48,190 --> 00:42:49,150
All right.

472
00:42:49,910 --> 00:42:50,390
Okay.

473
00:42:50,470 --> 00:42:51,810
Thank you.

474
00:42:52,070 --> 00:42:53,870
Good night. Good night. Good night.

475
00:42:54,330 --> 00:42:55,310
Thank you.

476
00:42:57,270 --> 00:43:04,730
If you anticipate these to occur with TDOT and you know you have a short time window for months,

477
00:43:05,170 --> 00:43:13,690
can you practically go ahead and do what I call mock bits or previous to at least widen the pool versus

478
00:43:13,690 --> 00:43:20,870
having the same consultants be in that pool because if I understand it correctly, the reason why you go

479
00:43:22,870 --> 00:43:29,130
So, and select quickly, then there's this because you have a short window, that's right.

480
00:43:29,770 --> 00:43:32,990
Yeah. And that's typically going to reoccur every time, because if T.D.

481
00:43:32,990 --> 00:43:36,990
I give you a notice is a format notice, right? So you usually go right

482
00:43:36,990 --> 00:43:40,310
back to, and I think, Randy, because I'm going to call you up your next.

483
00:43:40,470 --> 00:43:41,230
So get ready.

484
00:43:41,690 --> 00:43:42,550
Oh, okay.

485
00:43:43,250 --> 00:43:44,330
It is your day.

486
00:43:44,630 --> 00:43:45,130
It is your day.

487
00:43:45,470 --> 00:43:48,790
But what I'm trying to do is to see how can we expand that window

488
00:43:48,790 --> 00:43:56,450
Whereas you give other folks the opportunity to be it because you anticipate this because this happens what every year every other year

489
00:43:56,450 --> 00:44:00,350
Right good good question. Yeah, so what we did we went through the

490
00:44:02,630 --> 00:44:12,350
Request qualification process or FQ we advertise for engineering firms to submit their qualifications to us for us to review and we had

491
00:44:13,530 --> 00:44:17,190
some problems here that we were looking for and

492
00:44:19,030 --> 00:44:25,670
I believe we had six or seven firms respond to that.

493
00:44:26,390 --> 00:44:27,750
So, essentially, we did that.

494
00:44:28,170 --> 00:44:31,450
We opened it up to who's so wherever will.

495
00:44:32,390 --> 00:44:39,930
And so they submitted their qualifications and we reviewed those and then we went and interviewed

496
00:44:41,070 --> 00:44:42,110
those consultants.

497
00:44:42,750 --> 00:44:47,950
You can kind of drill down a little deeper about their qualifications or capacity of their

498
00:44:47,950 --> 00:44:53,530
ability to do the work we needed to have done, and then consequently, we selected these,

499
00:44:54,250 --> 00:44:59,650
because once we see that issue as a project, we don't have time to go through a process.

500
00:45:00,110 --> 00:45:10,670
To identify a contractor. So you already have an anticipated pool of consultants. That's what we have on the country on the agenda today.

501
00:45:10,970 --> 00:45:22,590
And to get new consultants on that list before TDOT issues to work request.

502
00:45:23,230 --> 00:45:29,010
You throw the net out so instant people can't anticipate you come down the package.

503
00:45:29,470 --> 00:45:38,050
Because you're from looking at, there's other agencies, large agencies, and I won't call their names in this county that they anticipate jobs like this upcoming.

504
00:45:38,790 --> 00:45:43,810
And they are going to directly say, this is the type of work that we're going to need down the road.

505
00:45:44,230 --> 00:45:50,870
If you're interested, then you need to be contacted enough so we can know that you're in the process.

506
00:45:50,870 --> 00:45:54,650
Then at least in my question to Randy, I'm getting you out of the spot.

507
00:45:55,030 --> 00:46:01,330
So what was the selection process and selected the ones that are here for us to approve?

508
00:46:04,900 --> 00:46:05,080
Morning.

509
00:46:05,780 --> 00:46:06,080
Good morning.

510
00:46:06,840 --> 00:46:08,580
So you're asking about the selection process?

511
00:46:09,760 --> 00:46:20,600
So we went out and they contract specialists, they had a source in the process, and we had 11 people, 11 companies, and we only received five back.

512
00:46:20,600 --> 00:46:29,380
What we did do was we had a plan of going to it a lot of the supply diversity go a lot of the

513
00:46:29,380 --> 00:46:40,760
The contractors either refuse or can't comply with our supply diversity go so when we set out for 11 we got five back and

514
00:46:40,760 --> 00:46:46,760
With these five right here. We've got to apply diversity go participation in this here

515
00:46:47,480 --> 00:46:56,760
We are always looking to try to source new contractors like Tom stated before, we go out

516
00:46:59,380 --> 00:47:06,800
and advertise it possible. We go out and contact different people as much as possible to try

517
00:47:06,800 --> 00:47:11,760
to see if they are willing to do it. Now, as again, as I said before, some people can't make

518
00:47:11,760 --> 00:47:13,660
I'd personally go also that knocks them out.

519
00:47:13,780 --> 00:47:16,900
But we try to do a good job in sourcing and trying

520
00:47:16,900 --> 00:47:20,260
to accumulate as many participants as possible.

521
00:47:20,980 --> 00:47:22,060
Oh, man.

522
00:47:22,060 --> 00:47:22,380
All right.

523
00:47:22,460 --> 00:47:22,880
Thank you.

524
00:47:27,670 --> 00:47:31,110
Dana, I have a question on item 15.

525
00:47:35,390 --> 00:47:38,250
How many tests are being done per year average?

526
00:47:38,770 --> 00:47:40,530
And what does it cause for test?

527
00:47:47,900 --> 00:47:52,660
So item 15, how many tests are being done each year?

528
00:47:52,660 --> 00:47:55,820
And what is the cost average cost for each test?

529
00:48:02,810 --> 00:48:04,230
Find good low shared services.

530
00:48:05,430 --> 00:48:10,130
The approximate cost spent monthly is about $10,400.

531
00:48:11,430 --> 00:48:16,770
We did not break that down to an individual cost because it changes each month,

532
00:48:16,930 --> 00:48:19,650
because these are not only the tests for new hires.

533
00:48:20,090 --> 00:48:23,450
They're in a needed test because of accidents and other things like that.

534
00:48:26,400 --> 00:48:28,780
So we can get you an individual price.

535
00:48:28,780 --> 00:48:33,780
But right now we're spending approximately $10,000,000.

536
00:48:34,320 --> 00:48:38,340
Okay. Okay. And I hear you say you don't break it down.

537
00:48:39,420 --> 00:48:43,760
But there's a possible that you only be a two test for the $10,000.

538
00:48:43,940 --> 00:48:48,280
Oh, no, sir. Okay. So this is a range or.

539
00:48:51,370 --> 00:48:57,850
Well, it takes place is that we're doing a random drug testing. You also have a random drug testing.

540
00:48:57,850 --> 00:49:05,810
you also have the new hire, and also you have a post accidents, that's what takes place in this

541
00:49:05,810 --> 00:49:13,770
with the 10,000, we've talked about it almost 10,000 a month, but we'd have to do a, some mathematics

542
00:49:13,770 --> 00:49:18,970
and get you back an individual cost per test because each test is different, necessarily,

543
00:49:19,810 --> 00:49:24,170
the new hire tests and the DOT tests don't necessarily cost the same price.

544
00:49:24,170 --> 00:49:34,970
Okay, so you have several different tests and how many tests do we average per different tests per to have an idea of what money has been spent on or if it's.

545
00:49:36,290 --> 00:49:36,710
We have to.

546
00:49:37,170 --> 00:49:38,870
We have to put that number for you.

547
00:49:38,950 --> 00:49:41,050
We only have the monthly front of us right now.

548
00:49:41,310 --> 00:49:43,210
Okay, but I'll get that back to you.

549
00:49:43,410 --> 00:49:43,730
So it's possible.

550
00:49:43,950 --> 00:49:44,270
Okay.

551
00:49:44,710 --> 00:49:45,210
Thank you.

552
00:49:48,200 --> 00:49:51,320
We understand you make sure we get to the numbers you want.

553
00:49:51,320 --> 00:49:54,880
You want the cost per type of test that we average.

554
00:49:54,880 --> 00:50:02,000
have done up the exact, but average category and how many tests are being done on average per month.

555
00:50:02,440 --> 00:50:09,160
Would Excel type sheet feel good? That would be fine. Commissioner, where are you saying something?

556
00:50:12,020 --> 00:50:17,880
Okay, thank you. Commissioner, is any other questions? Mr. James?

557
00:50:24,520 --> 00:50:25,200
Yes.

558
00:50:27,340 --> 00:50:27,440
Yes.

559
00:50:28,020 --> 00:50:28,160
Yes.

560
00:50:28,160 --> 00:50:28,600
Missionary.

561
00:50:28,640 --> 00:50:29,060
Yes.

562
00:50:29,560 --> 00:50:29,720
Yes.

563
00:50:29,720 --> 00:50:29,780
Missionary.

564
00:50:29,780 --> 00:50:29,980
Yes.

565
00:50:30,620 --> 00:50:30,760
Missionary.

566
00:50:31,800 --> 00:50:32,340
Chairman Dickson.

567
00:50:32,660 --> 00:50:32,820
Yes.

568
00:50:33,180 --> 00:50:33,980
I have it.

569
00:50:34,060 --> 00:50:34,700
Motion carries.

570
00:50:36,380 --> 00:50:36,880
We're continuing.

571
00:50:37,220 --> 00:50:38,020
President's briefing.

572
00:50:39,680 --> 00:50:39,780
Yes.

573
00:50:39,940 --> 00:50:40,520
Chairman.

574
00:50:40,820 --> 00:50:43,220
We have the corporate score card update.

575
00:50:43,580 --> 00:50:44,720
Valerie McKinney.

576
00:50:44,940 --> 00:50:46,040
Present that.

577
00:50:48,820 --> 00:50:49,360
Good morning.

578
00:50:49,520 --> 00:50:50,020
Good morning.

579
00:50:51,360 --> 00:50:57,180
Okay, I will go over the fourth course of the year-end corporate score card.

580
00:50:57,420 --> 00:50:59,540
I'm sure you've had a chance to look at it.

581
00:50:59,620 --> 00:51:04,100
Fortunately, there is a lot of reds on this one as you see.

582
00:51:04,640 --> 00:51:09,560
But I will go over some of the 2023 numbers that I do have,

583
00:51:09,600 --> 00:51:13,040
which are showing improvement in several of these areas.

584
00:51:13,220 --> 00:51:16,100
So we'll talk to those as I go through this presentation.

585
00:51:16,100 --> 00:51:27,240
So as you see at the 18 measures, 12 did not meet their targets, only six did, so we have room for improvement here.

586
00:51:28,160 --> 00:51:36,240
The first sets are the safety measures, and as you can see, two of the three did not meet their targets in 2022.

587
00:51:36,240 --> 00:51:46,440
the first is the lost time incident and we came in at 0.82 compared to our target of 0.51.

588
00:51:46,860 --> 00:51:54,580
So we were considerably over. This represents approximately 20 lost time incidents in 2022,

589
00:51:55,140 --> 00:52:00,540
and our target had been 12. So that kind of gives you some perspective there.

590
00:52:00,540 --> 00:52:04,640
As I've mentioned, this is one that is improving in 2023.

591
00:52:05,420 --> 00:52:09,560
We have only had one last time incident through February.

592
00:52:09,740 --> 00:52:11,740
I don't have the March numbers yet.

593
00:52:12,700 --> 00:52:18,600
So compared to previous years, we had three in 2022 and two in 2021.

594
00:52:19,500 --> 00:52:23,520
So currently, we have an incident rate of 0.25.

595
00:52:23,680 --> 00:52:28,100
So we would be making target compared to last year now.

596
00:52:28,100 --> 00:52:31,120
This is quite a bit of improvements at first two months.

597
00:52:32,200 --> 00:52:42,400
Similarly, on medical recordable incidents, we finished the year at 4.2, our target was 3.8.

598
00:52:42,840 --> 00:52:50,560
When we look at the actual number of incidents here, we had 102 throughout the year and our target had been 90.

599
00:52:50,560 --> 00:52:59,080
so we exceeded that by 12. This is also one that is improving in 2023 and through February

600
00:52:59,080 --> 00:53:09,020
we have only had seven incidences compared to 13 at the same time frame in 2022 and 11 in 2021.

601
00:53:09,980 --> 00:53:17,620
So currently our incident right here would be 1.76 or 2023. So once again considerable improvement

602
00:53:17,620 --> 00:53:22,120
compared to last year. The next is preventable

603
00:53:22,120 --> 00:53:25,400
vehicle collision rate. This one was the only one that did

604
00:53:25,400 --> 00:53:31,580
make its target coming in at 6.49 with the target of 7.6.

605
00:53:32,140 --> 00:53:37,780
We also are seeing improvement here in 2023. So last year,

606
00:53:37,780 --> 00:53:43,280
make sure I have it right. We had 81 total collisions.

607
00:53:43,760 --> 00:53:45,980
Target was 99. So the load target.

608
00:53:45,980 --> 00:53:55,720
through February we have had seven compared to 12 and 22 and 19 and 21 at the same time.

609
00:53:56,060 --> 00:54:02,780
So our current incident rate is 1.76 also here. That might have to just that.

610
00:54:03,920 --> 00:54:09,280
The next measures move into our customer service. The first one is the call center.

611
00:54:10,480 --> 00:54:12,400
I didn't do that.

612
00:54:13,960 --> 00:54:14,480
Okay,

613
00:54:18,390 --> 00:54:19,670
thank you.

614
00:54:20,570 --> 00:54:34,110
So, as you know, when we moved into COVID, this increased in nine minutes, and we have been considerably over that, and unfortunately, the end of 2022, we finished at 31 minutes and 20 seconds.

615
00:54:34,810 --> 00:54:39,330
However, I do want to point out as we trend this, starting in November is started to decline.

616
00:54:39,330 --> 00:55:06,090
Some of the changes that they have put in place opening community offices has started to show their impact and it began declining after October with November coming in at 25 minutes and as we've moved into 2023 we have seen it significantly come down with January being at just under 18 minutes February fell to four and a half minutes and March further fell to three and a half minutes.

617
00:55:06,090 --> 00:55:08,270
So through the first quarter of 2023,

618
00:55:09,070 --> 00:55:12,370
we have a performance of seven minutes and 38 seconds.

619
00:55:13,190 --> 00:55:16,670
So while that is still higher than we would like it to be,

620
00:55:16,750 --> 00:55:20,910
it has reduced significantly with the changes they've made.

621
00:55:21,110 --> 00:55:24,590
We have also reduced the target to five minutes.

622
00:55:25,050 --> 00:55:30,250
So they are in March of February making that target.

623
00:55:30,570 --> 00:55:34,350
And with the goal to move that target all the way down to 90 seconds,

624
00:55:34,350 --> 00:55:37,990
which is similar to what we used to perform at.

625
00:55:38,110 --> 00:55:40,250
So as they continue to bring the people on

626
00:55:40,250 --> 00:55:41,690
and make the improvements,

627
00:55:41,750 --> 00:55:45,030
we're going to continue to push that target down

628
00:55:45,030 --> 00:55:47,490
and hopefully see the performance follow that.

629
00:55:47,910 --> 00:55:51,190
And you said that's for the first quarter of twice.

630
00:55:51,750 --> 00:55:52,490
That's amazing.

631
00:55:52,590 --> 00:55:54,770
Considering all the averages we've had.

632
00:55:55,430 --> 00:56:00,810
Yes, and looking at call volume has been pretty consistent,

633
00:56:01,290 --> 00:56:03,370
but even as is kind of going up and down,

634
00:56:03,830 --> 00:56:08,490
They're doing a good job with that. Looking at the daily's, Mondays is a little high,

635
00:56:08,910 --> 00:56:13,010
you know, and so that's when we get a lot of our calls, and the wait times are a little

636
00:56:13,010 --> 00:56:17,530
long with them, but you know, so it goes through the midweeks. I've seen some as low as 30 and 40 seconds.

637
00:56:19,190 --> 00:56:24,910
So they can do it, you know, we're still navigating the waters to get through on a consistent basis.

638
00:56:26,830 --> 00:56:34,350
The appointments met. Our target is 98%. As you can see, we were below target here at 89.4

639
00:56:34,350 --> 00:56:45,270
percent. This has improved also. We did our highest was at 96% in October. And in January and February,

640
00:56:46,330 --> 00:56:54,510
we had 94 and 92% I ran March. I think a day or two go and it's turning in the same area around 93%

641
00:56:54,510 --> 00:57:04,330
so that's about where we are. We still have room to prove that we are seeing that they're

642
00:57:04,330 --> 00:57:33,530
they're picking up the volume too. So that's good, JD power. We've said a pretty long range goal at the 750, which is pretty aggressive. Considering we have not come close to that number in the past that that's where our goal in our target is we've finished 2022 at 665. So kind of going over that.

643
00:57:33,530 --> 00:57:56,610
are fourth quarter ways for was 16. So it took a pretty, pretty big hit. This was a decrease of 41 points compared to our 2021 performance. I will say that all brands in the JD power study declined. The overall scores came were had a drop of 17 points.

644
00:57:56,610 --> 00:58:04,690
the midsouth group that we are in declined 26 points, you know, so overall, they saw that

645
00:58:04,690 --> 00:58:13,450
consistently across everyone. We just had a bigger hit. The largest index that impacted this was the price index,

646
00:58:13,570 --> 00:58:21,910
which comes as no surprise as where we typically score our lowest is in price. And the price came down

647
00:58:21,910 --> 00:58:32,530
31 points on average the score did. So, you know, if you consider that's the one where we get hit the hardest, that's then that seems to surprise at our score had that decline.

648
00:58:33,590 --> 00:58:47,910
We have seen the first the first quarter scores came out about two weeks ago. We have improved in though, so that's good news. We're not, not at the 75th or like the beat, but we were back up to 670.

649
00:58:47,910 --> 00:58:52,730
So, that was a significant increase that we've gained back.

650
00:58:53,210 --> 00:58:57,730
So, hopefully the December reapers is kind of a dip and when we consider all the things

651
00:58:57,730 --> 00:59:04,590
that have been occurring in our community with the storms, you know, with the RPLI things.

652
00:59:04,770 --> 00:59:09,410
We were in the media a lot and JD Power does say that the more you're in the media, some

653
00:59:09,410 --> 00:59:30,470
that drives down your score. So if we can get more positive media going that creates a positive perception too. So just trying to make sure the story we're telling and the positive and good things that we're doing for the community that we get those out there. And then hopefully that will come back through here.

654
00:59:30,470 --> 00:59:36,730
And ironically, sometimes with the storms it can help in the sense that if we have a good response,

655
00:59:37,350 --> 00:59:43,910
you know, in that improves that perception and drives the scores up, it's how you handle the storm

656
00:59:43,910 --> 00:59:50,250
because the customers do understand that those things are outside of control, but what we do after the fact makes a difference.

657
00:59:52,290 --> 00:59:59,970
Speaking of storms, we'll move into the reliability and once again, this is an area where we took a very big kit in 2020.

658
01:00:00,000 --> 01:00:12,340
We had a lot of major storms, and those have continued, unfortunately, into the first quarter of 2023, and these measures are very much impacted by those storms.

659
01:00:12,840 --> 01:00:21,820
In addition to the things that we're trying to do with improving our infrastructure, you know, those have started to come in, but we're not seeing the impact of them yet.

660
01:00:21,820 --> 01:00:28,600
hopefully we will as we can move through 2023 and 2024. But as we walked through these the total

661
01:00:28,600 --> 01:00:38,360
minute total outage minutes, we finished the year at 172.1 million minutes. The target had been

662
01:00:38,360 --> 01:00:47,620
116.5. So as you can see significantly above that. And that will impacts the next two that you see.

663
01:00:47,620 --> 01:00:53,820
And we do have a target of 2023 to be at 101 million minutes.

664
01:00:53,940 --> 01:00:59,100
So we continue to drive that target down because we have a goal of within 50 years to get to

665
01:00:59,100 --> 01:01:01,420
five years to get to 70 million minutes.

666
01:01:02,300 --> 01:01:06,160
So we are keeping that goal in place through February.

667
01:01:06,480 --> 01:01:13,260
We're a little higher, we're at 20.9 that storm at the end of January, obviously heavily impacted.

668
01:01:13,260 --> 01:01:17,080
and January was over 12 million minutes.

669
01:01:17,740 --> 01:01:20,720
February was in line, but January was high.

670
01:01:21,460 --> 01:01:24,340
And I haven't seen March numbers yet.

671
01:01:24,720 --> 01:01:26,460
Katie falls in line with that,

672
01:01:26,460 --> 01:01:29,620
thus the average interruption duration for each customer.

673
01:01:30,360 --> 01:01:37,000
So our target had been to be at 162.7 minutes or less.

674
01:01:37,000 --> 01:01:45,840
we came in at 172, no, 181.2, so that's going to happen when the total

675
01:01:45,840 --> 01:01:56,600
minutes is high like that. The Katie is going to be high also. For 2023, so far we're at 165,

676
01:01:57,480 --> 01:02:02,120
so pretty down a little bit, but still too high our target is 148.

677
01:02:03,020 --> 01:02:18,040
Safety is the frequency with which a customer experience is an outage during the year, so our target was to be at 1.7 or less, and we were at 2.27, so, you know, that was too high.

678
01:02:19,360 --> 01:02:28,920
Safety so far through 2023 is at 0.3 with a target for the year to be at 1.6, and that is a cumulative number.

679
01:02:28,920 --> 01:02:32,420
So, point three may sound like we're meeting the target,

680
01:02:32,600 --> 01:02:34,740
but it's actually quite trending a little high.

681
01:02:35,740 --> 01:02:39,180
And that's once again, without the storms that we had

682
01:02:39,180 --> 01:02:40,840
about a week and a half ago.

683
01:02:42,700 --> 01:02:45,000
Moving into the financials net variance,

684
01:02:45,220 --> 01:02:47,660
net income, the variance on net income is positive

685
01:02:47,660 --> 01:02:48,880
and all three divisions.

686
01:02:49,260 --> 01:02:51,640
So once again, this is looking at what we budgeted to be

687
01:02:51,640 --> 01:02:52,840
versus what it actually was.

688
01:02:53,040 --> 01:02:56,360
And I do want to just say on the capital spend

689
01:02:56,360 --> 01:03:15,260
And the net income, these are estimates or preliminary estimates because the books have not been closed for 2022 yet, so, you know, as they get to that point, these numbers might shift a little, but so I just want you all to know they're not rock solid final, but we will remain positive on all three divisions.

690
01:03:15,260 --> 01:03:21,140
Capital spend did not, what our goal is to spend a hundred percent of the dollars we have.

691
01:03:21,480 --> 01:03:32,320
So you can see we did not spend everything water came in the highest is 70 percent with electric falling at 54 and gas.

692
01:03:32,620 --> 01:03:35,020
Was it just under 44 percent.

693
01:03:35,520 --> 01:03:39,080
We are pushing to get a lot of these capital projects done in 2023.

694
01:03:39,400 --> 01:03:42,080
So hopefully we'll see these percentages increase.

695
01:03:42,940 --> 01:03:56,500
The prior diversity did have good performance. Target is 35% they came in at just under 42% so they continue to do a good job and dividing those dollars up the month to be qualified participants.

696
01:03:57,420 --> 01:04:05,660
Employee turnover is also one that didn't make it's target, came in at 9% we have an 8.8 and once again just to remind you this has a range.

697
01:04:05,820 --> 01:04:07,720
So you don't want to be too high or too low.

698
01:04:08,100 --> 01:04:13,980
So there within range of that target we are moving that down to 8.1% for 2023.

699
01:04:15,460 --> 01:04:18,740
And lastly, the dollar saved through improved efficiencies.

700
01:04:19,120 --> 01:04:22,960
Our target was to be at 18.6 million for 2022.

701
01:04:22,960 --> 01:04:26,440
to, we were just under that at 14.3.

702
01:04:26,940 --> 01:04:29,320
So that concludes everything I have here

703
01:04:29,320 --> 01:04:30,740
to see what have any questions.

704
01:04:31,960 --> 01:04:32,580
Just a moment.

705
01:04:34,900 --> 01:04:37,020
I've synthesized you, synthesized me

706
01:04:37,020 --> 01:04:40,980
on the outage goals because the severity

707
01:04:40,980 --> 01:04:44,620
of the storms, those are things we can't control.

708
01:04:46,280 --> 01:04:50,260
So in all things given, we're, I think, doing a good job

709
01:04:50,260 --> 01:04:53,600
because, you know, we just can't control that.

710
01:04:54,340 --> 01:04:56,020
So we may want to re-look at your goals

711
01:04:56,020 --> 01:04:58,180
and maybe I'm fair.

712
01:04:58,500 --> 01:05:00,140
I'm fair for it.

713
01:05:00,200 --> 01:05:02,700
Fair for me to just say,

714
01:05:02,820 --> 01:05:06,180
but I'm very good at the work, so thank you.

715
01:05:06,440 --> 01:05:11,560
How do we communicate this throughout the company,

716
01:05:11,720 --> 01:05:13,760
our goals, and where we are,

717
01:05:13,800 --> 01:05:17,080
and what everybody can do to help us achieve those?

718
01:05:17,080 --> 01:05:44,640
Well, this is, you know, put out there for their distribution, but one of the things that we have started, but Doug has begun in 2023 is we are now having a monthly metrics meeting called the forum forum and I facilitate that and we collect a lot of information from the different departments is in addition to what you see here.

719
01:05:44,640 --> 01:06:05,460
there's about 40 to 50 measures, maybe over 50 now that we are going over monthly with all the managers and above so that they can understand, you know, what we need to be doing, how are we trending and they could take that back to their staff to help them see what they need to do to drive overall performance to improve.

720
01:06:06,040 --> 01:06:14,220
So we're doing that both as a, I mean, you know, to inform and educate and also to identify the areas where we need to work on.

721
01:06:14,220 --> 01:06:18,040
you know, because if we're looking at it, you know, we're not measuring it, we can't improve it.

722
01:06:18,380 --> 01:06:20,940
And so not everything we're showing in there is pretty.

723
01:06:21,280 --> 01:06:30,420
It's not all about pattern or stuff on the back, but saying, you know, and so, you know, so we're looking at the things around the exceptions and they're, you know, trying to track and follow that.

724
01:06:30,660 --> 01:06:38,520
I know that's one of the things because Doug wants us to be more data driven and to communicate that back out to the workforce.

725
01:06:38,520 --> 01:06:59,400
And when he and I met Monday to review this, and we discussed that meeting, I know he's interested in extending offers to you all to attend that also, so you can get a better idea of what we're doing more in a day-to-day versus what you see here, which is a lot, you know, it's delayed and you're seeing it after the fact.

726
01:06:59,400 --> 01:07:01,920
So you get to see it a little more real time.

727
01:07:02,380 --> 01:07:04,920
We do it in a different format than what you see here.

728
01:07:05,000 --> 01:07:05,760
It's more interactive.

729
01:07:06,820 --> 01:07:10,600
So it's just trying to get everyone thinking more

730
01:07:10,600 --> 01:07:13,020
along how to identify what we need to improve,

731
01:07:13,020 --> 01:07:15,740
how to measure it, and how to, the things

732
01:07:15,740 --> 01:07:19,040
that we can do to directly impact that.

733
01:07:19,320 --> 01:07:19,900
Thank you.

734
01:07:20,260 --> 01:07:21,280
Any other questions?

735
01:07:21,680 --> 01:07:22,620
Yeah, one last one.

736
01:07:22,760 --> 01:07:23,460
Thank you, Valerie.

737
01:07:24,720 --> 01:07:27,940
What I would like to see going forward is,

738
01:07:27,940 --> 01:07:30,280
You're, whenever I look at a corporate school court

739
01:07:30,920 --> 01:07:32,480
and read, it looks bad to me.

740
01:07:32,620 --> 01:07:34,560
I'm designed to just, it's not like,

741
01:07:34,700 --> 01:07:35,140
it's good.

742
01:07:35,480 --> 01:07:37,900
The other thing is, so, like, what is the plan?

743
01:07:38,120 --> 01:07:40,280
Like, what is the top three things that we're going to do

744
01:07:40,280 --> 01:07:42,140
to know, breathe into, breathe into, breathe out?

745
01:07:42,220 --> 01:07:43,740
I mean, I love the fact that you come

746
01:07:43,740 --> 01:07:45,020
and you give us the picture.

747
01:07:45,440 --> 01:07:47,500
Bloom my dome, what is the storm, and not like.

748
01:07:48,100 --> 01:07:50,420
You know, really, what I'm just saying,

749
01:07:50,420 --> 01:07:52,700
when I walk away from here, what are we going to do about it?

750
01:07:52,700 --> 01:07:53,700
Like, what are the top three things?

751
01:07:53,700 --> 01:08:01,340
I know Timothy and Dana and Jackie and Nick is probably going to want heck of a job.

752
01:08:01,640 --> 01:08:06,000
I mean, you guys thought everything you've done, but what I like to see though is perhaps

753
01:08:06,000 --> 01:08:15,200
maybe if Tim would come up not today, but if Tim would come up and say, okay, all of these

754
01:08:15,200 --> 01:08:20,120
things are along this four card list, this is the number one purpose that I got and this is

755
01:08:20,120 --> 01:08:22,540
we'll be doing in the next 30 days or 60 days,

756
01:08:22,780 --> 01:08:26,640
next summer, because we got to turn all these red into green.

757
01:08:27,240 --> 01:08:31,740
And I know you guys are working tirelessly in endlessly behind the scene,

758
01:08:32,080 --> 01:08:36,040
but just from a commissioner standpoint, I would like to walk away going,

759
01:08:37,280 --> 01:08:40,200
hey, phones have been increased tremendously as far as I was answering,

760
01:08:40,560 --> 01:08:43,120
but you're for we do a little next over six and nine of that.

761
01:08:43,160 --> 01:08:48,260
Okay. Just more of a, and I know you're, you want to respond to that, right?

762
01:08:48,260 --> 01:09:02,000
So I'll give you one example of an activity where actually going to bring a resolution to the board next next meeting, where we are reclassifying positions that have been identified.

763
01:09:02,300 --> 01:09:09,200
These are vacant positions that we really need to transform those into a different type of position.

764
01:09:10,940 --> 01:09:20,760
And when we hire those people that will have a direct impact on the capital spend, and it will also have an ultimate impact on the reliability.

765
01:09:21,640 --> 01:09:36,540
Because this will, is all designed primarily to accelerate the way forward plan to, you know, we got off to a little bit of a slow start. So how can we catch up, how can we get back to where we need to be.

766
01:09:36,540 --> 01:09:41,700
So you'll see that just as one example at the next board meeting.

767
01:09:42,280 --> 01:09:47,980
So that should be a tangible measure of how to improve some of these particular items.

768
01:09:48,080 --> 01:09:50,560
Perfect. That's exactly what I'm talking about,

769
01:09:57,890 --> 01:09:57,890
okay.

770
01:09:58,050 --> 01:10:05,010
In all fairness, it's critical as I am and was about the call center in the wait time.

771
01:10:05,630 --> 01:10:07,990
I have to say something about.

772
01:10:07,990 --> 01:10:15,570
I have to say something about this amazing job.

773
01:10:15,830 --> 01:10:24,810
Tell me, just walk away, and I kept saying, when it's been 90 days, it's really being

774
01:10:24,810 --> 01:10:25,530
very critical.

775
01:10:25,830 --> 01:10:31,490
So every time I see these numbers, I just write them all down, it's like, oh, wow.

776
01:10:31,490 --> 01:10:37,510
It's a wonderful look at the characters, so way to go, edible and good job.

777
01:10:42,640 --> 01:10:47,780
You don't do have some success stories, like I said, I did want to kind of not leave everything

778
01:10:47,780 --> 01:10:51,500
in a down note here and say we've seen those things.

779
01:10:51,920 --> 01:11:01,180
And I do know as we move into 2023 when I talk about the metrics where we're reviewing with the leadership and management,

780
01:11:01,180 --> 01:11:05,300
and we dug does plan to put that out there for public too.

781
01:11:05,300 --> 01:11:07,340
So it will be going on our internet

782
01:11:07,340 --> 01:11:09,600
so that we can share that with the customers.

783
01:11:10,260 --> 01:11:13,500
So they can actually see that we are striving

784
01:11:13,500 --> 01:11:15,440
to make these improvements in what we're doing.

785
01:11:15,760 --> 01:11:18,800
So he wants to be very transparent with them also,

786
01:11:18,800 --> 01:11:19,960
as well as our employees.

787
01:11:21,180 --> 01:11:24,160
So that's all part of the plan for the year.

788
01:11:25,240 --> 01:11:26,060
Thank you.

789
01:11:26,720 --> 01:11:29,040
So Valor, I want to see green up there.

790
01:11:29,140 --> 01:11:30,080
So you get a great job.

791
01:11:30,080 --> 01:11:31,820
Thank you. Thank you.

792
01:11:35,060 --> 01:11:38,160
You know, really, I'm not. Thank you. Great job, Beth.

793
01:11:38,300 --> 01:11:42,260
The other thing I thought about on our scorecard is, you know,

794
01:11:42,360 --> 01:11:47,420
it's kind of green or it's red and it's old red.

795
01:11:47,960 --> 01:11:51,440
We need pink or something. It's not so bad.

796
01:11:51,960 --> 01:11:54,040
We're close to the goal.

797
01:11:54,420 --> 01:12:00,060
I don't know.

798
01:12:00,060 --> 01:12:00,940
Thank you.

799
01:12:00,940 --> 01:12:01,320
Thank you.

800
01:12:02,400 --> 01:12:05,220
Thank you.

801
01:12:05,220 --> 01:12:07,960
That concludes the President's brief and Mr. Chairman.

802
01:12:08,380 --> 01:12:09,140
Thank you, sir.

803
01:12:09,500 --> 01:12:12,060
Commissioner, do any other comments or questions?

804
01:12:13,500 --> 01:12:13,520
Good.

805
01:12:13,860 --> 01:12:14,140
Thank you.

806
01:12:14,620 --> 01:12:15,480
Thank you.

807
01:12:15,480 --> 01:12:16,680
Thank you.

808
01:12:17,620 --> 01:12:17,640
Thank you.

809
01:12:17,640 --> 01:12:18,000
Thank you.

810
01:12:18,120 --> 01:12:18,180
Thank you.

811
01:12:18,520 --> 01:12:20,420
Thank you.

812
01:12:20,520 --> 01:12:22,360
Thank you.