[0:05] Soit. Pendant les élections, depuis le mois
de avril, on a tout écouté. Les questions
[0:26] concernant le système de l'eau à Pointe-Claire,
les inondations, qu'est ce qu'on
[0:31] peut faire? Il y a beaucoup de monde ici aujourd'hui
qu'il y a eu des très belles maisons et
[0:35] d'autres qu'il n'y a pas eu des trous. Mais
il veut savoir qu'est ce qui se passe. Les
dés
[0:40] ce soir. C'est vraiment un travail. Je ne sais
pas si c'est la bonne Française qui
[0:44] travaille en marche. Quand j'étais élue au
mois de novembre, au premier jour, j'ai
[0:49] demandé C'est d'avoir un rapport d'où on
a rendu avec les situations et les solutions
[0:55] pour les inondations. Puis l'équipe ici a
fait une présentation, puis j'ai été
[1:00] vraiment, vraiment impressionnée avec tous
les travaux qu'il a fait depuis le
[1:07] 13 juillet. L'année passée, le 9 août, l'année
passée, il y a vraiment travaillé beaucoup
sur
[1:13] nos systèmes d'égouts, puis le drainage et
tout. Mais ce n'est pas quelque chose qu'on
peut
[1:18] tout arranger pendant une semaine. Un été,
c'est. Il y a beaucoup d'ouvrage, il y a
[1:23] beaucoup d'études à faire, et puis il y a
beaucoup de travail à faire, puis il y a beaucoup
[1:28] d'argent à dépenser sur Internet. The idea
was to just to give you guys relief that
[1:33] we're working really really hard on that they
have found some solutions. They have done
[1:37] some great work. There is some temporary measures
that are going to try to use and in the
[1:43] event that we have another storm short term.
I'm gonna let them all tell you about it and
[1:48] I think we're with the best thing to do is
if we hold all the questions off because I
[1:53] think we're gonna enter most of your questions
and then at the end of it will take questions.
[1:57] But I just like to see the show. How many people
are actually had flooding in their home in
[2:02] the last two floods. Perfect how many people
have done stuff on their home already and
[2:06] migrate the water solutions and how many people
do to work. WE don't know right. So the same
[2:13] thing with us. So we're coming up with all
these solutions. We're doing all kinds of study.
[2:18] You're doing all kinds of trying different
strategies and at the end of the day. We're
[2:24] going to do our we are going to put our best
foot forward to try to get the make the best
[2:28] before it's gonna work. Where it does it like
all of you. We're just I don't want this
[2:33] time to get that they're all trying to do their
best to understand the new reality of
[2:37] climate change. So I'm not not I'm gonna posted
on to our first of all. Let's just take
[2:42] all the council for being there. So we go.
Eric Stork, Mister Ludovic Matthews, Kelly.
[2:47] Thurston. Caitlin. Cynthia Hoffman, Claudine
Demers, Monsieur Potvin and Andrew
[2:52] Rezinsky. So we're all here every district
has been affected. Tout le district est
[2:57] quelque chose beaucoup plus petit montant de
l'eau, mais ils ont été tout, tout toucher
[3:03] une façon l'eau. So. C'est sûr qu'il y a
du monde qui est beaucoup plus dommage que
[3:08] d'autres personnes, mais l'idée c'est est-ce
que comment on peut régler la situation que.
[3:14] On a? On a peut-être. Mais encore c'est pas
juste la ville, il faut qu'on travaille en
[3:19] équipe, on peut faire nos possible, mais les
résidences, il faut y faire le possible
[3:25] aussi. Il faut qu'on travaille ensemble. Il
n'y a pas une solution. C'est pas de sa faute.
[3:30] Une personne c'est ça va être vraiment un
travail d'équipe. So là, je vais passer le
micro,
[3:35] Mister Girouard puis bonsoir, Merci beaucoup.
Bonsoir à tous. Bienvenue à cette session
[3:44] d'information concernant la gestion des eaux
pluviales à la Ville de Pointe-Claire. Comme
[3:48] Monsieur le Maire a mentionné Gilles Girouard,
directeur adjoint de la ville de
[3:51] Pointe-Claire. Evening everyone, welcome to
this information session with respect to store
[3:56] water management at the city of Pointe-Claire
before beginning. I'd like to mention that
the
[4:00] presentation will be done by legally French
and English basically en alternance. Going
[4:07] back and forth out the presentation and will
be a question period at the very end
[4:13] and also I'd like to introduce some of my colleagues.
This evening will be presenting as
[4:17] well. So we've got the director of engineering.
Mr Benoit Fillion, Director of Public
[4:23] works, Mr Eric Jallat and the Director of S.P.
Public Security and inspection
[4:30] Monsieur Marc Tanguay. So to write this presentation
basically we'll be providing
[4:37] information with respect to mister maire and
and what ongoing what the current and
[4:41] what is to come with respect to storm water
management at the city of powergard. Also provide
[4:46] you a little bit of a recap of how our network
function in the city of Pointe-Claire,
[4:52] especially with respect to are the heavy rainfall
épisodes that we've seen over the past
[4:56] two years in twenty twenty four as well as
twenty twenty five, We'll do a little bit of
our
[5:01] recap as well with respect to our stormwater
management plan and will provide you with some
[5:08] details with respect to our twenty twenty six
Stormwater management project. So the
[5:16] overall objective of the presentation this
evening is to provide information to you
[5:21] citizens of Pointe-Claire. The deploy communication
in a more regular fashion with respect to
[5:27] storm water management. This will not be the
last information session our
[5:31] conference with respect to this topic moving
forward. WE want to also demystified how the
[5:37] network functions. Y mentioned earlier on get
a enhancing our collective understanding of
the
[5:44] network, especially with the recent rainfall
events that we have received in twenty twenty
[5:48] twenty twenty five identify what can be done?
Where can it be done throughout the
[5:54] territory and to gain ultimately territorial
resilience through the steps
[5:58] that will be taken at the city of Pointe-Claire.
Now all the way for presenter employee here
[6:07] today to provide you information on this topic.
I can assure you that there is a
[6:11] top priority at the city of Pointe-Claire.
It's one that is deployed through many services
[6:17] implicate a lot of employees. There are also
citizens like you that I've lived through the
[6:22] consequences of the heavy rainfall effect of
twenty twenty four and twenty twenty
[6:26] five and our dedicated to increase in our territorial
resilience. So what's coming up?
[6:35] What's in development with respect to our initiative
and essence there for development
[6:42] access at the city right now with respect to
storm water management, we've been
[6:48] exchanging and collaborating with expert in
the domain and you'll see that in the upcoming
[6:53] slide which basically spend some of that you'll
see in twenty twenty six developing
[7:01] access number one is planning and knowledge
building understanding how our network
[7:07] functions with this new reality with the heavy
rainfall episodes of twenty twenty
[7:13] twenty twenty five and as such we initiated
in April of twenty twenty four à Storm water
[7:19] management plan and all in my colleague Benoit
provide you the details and the objective
[7:24] of this management plan through the presentation,
but in a nutshell it Implicate network.
[7:32] Modélisation simulation with the climate variable
that we're seeing from this heavy rainfall
[7:38] events to be able to identify the risk areas
throughout the territory and essentially
[7:46] pinpoint. What are our most optimal interventions
to be done on the territory of the
[7:52] city of Pointe-Claire? We've seen the consequences
of in twenty twenty six and the
[8:00] promise of these studies have generated a major
project in twenty twenty six once again
[8:05] and colleagues will go through in the following
slide. Development number two
[8:13] prevention and intervention. This is important
so in essence proactive weather monitoring,
[8:20] which is done by our team at public works by
our team of public security as well as
[8:26] communication and deploying our employees from
these services proactively throughout the
[8:33] territory to ensure that our network will function
and also included continuous maintenance
[8:39] to ensure that our network is free of debris
loss and certainly not least it
[8:46] implicate integrating within our major capital
investment projects, some storm water
[8:53] management initiatives two of which were introduced
in twenty twenty five. So when we and
[9:00] essence worked on the infrastructure project
and winthrop avenue. WE introduced
[9:05] the bio soul small a little project, but in
the end there is to return the water
[9:13] preventing it from flowing into our network,
same thing with urgent park and retention area
[9:18] was created in twenty twenty five. So was the
accumulation of this step and the
[9:23] integration of this project over time that
will help increase our overall resilience.
[9:34] Intervention areas number three structures
and support so the previous two intervention
areas
[9:38] you saw were with respect mostly to the public
domain this one pertaining to the
[9:43] private domain. So how do we support you citizens
that we want to take some initiatives
[9:49] within your own personal dwellings our pieces
in the line with respect to storm
[9:53] water management, so as such in twenty twenty
six, you'll see the adoption of Ebola, allows
[10:00] us to present the financing program of city
programs with respect to interventions that
[10:06] can be made on the private domain in addition
to this. WE are also revisiting our
[10:12] construction bylaw and I'll go and details
in the next slide with respect to this, but
it's
[10:19] essentially. It's what it's okay. It's with
respect to the orientations and principles
[10:26] that are put for by organizations like. Architecture
sans frontières
[10:31] Québec that are geared towards making our
building more resilience our environment more
[10:37] résilient to climate change and last but certainly
not least is we've created in emergency
[10:46] measures webpages which will be launched as
well in twenty twenty six and a guide that
[10:51] will have a section on heavy rainfall episodes
identifying ways to be done before during
[10:57] and after those heavy rainfall events. And
what are some of the risks that are involved
[11:03] there in. Developing areas number for communication
and I can't stress the importance of
[11:12] this for us within the community. So the importance
of communicating regularly with
[11:19] all of you with respect to our our own initiative
and also what can be done through at the
[11:24] territory of the private domain. That's why
we have planned future conference on the matter
[11:29] in twenty twenty six. You see those deployed
throughout the year as well as the website
[11:35] webpage that is that will be dedicated to storm
water management. WE also encourage
[11:42] citizens to be inside them to essentially register
to our automatic alerte systems as
[11:48] well to be alerted when we feel that it could
be a heavy rainfall épisodes. So these are
[11:54] all steps to be deployed and taken as well
in twenty twenty six now and mentioned at the
[12:01] beginning that we have collaborated with many
entities, some of them that are here and
[12:09] we have also been able to get some feedback
from perhaps some of you that our president
today
[12:15] with respect to your experience what you've
lived through the past two years and it has
gone
[12:21] in vain. It has had an impact on the conceptualisation
of one of our major projects and we
[12:28] will get into that in the next slide as well.
So this is just a little bit of a snapshot.
[12:36] It's not the intensity of the webpage, but
you'll have shown that will explain. What's
done
[12:42] in the preventative manner in terms of maintenance.
This will be communicated once again in
[12:47] twenty twenty six launched by our communication
team what the needs and out of our storm
[12:53] water management plan is as well as the project
that will be undertaken through the
[13:00] territory and our past project as well and
how to stay informed with respect to this
[13:05] topic. Now, this is a bit of a recap. So here
you have some of the entities that we've been
[13:14] collaborating with it so Architecture sans
frontières Québec has created a reference
[13:20] guide I strongly encourages it to go seek out
on their website. It's a reference guide that
[13:26] essentially promotes adaptation measures that
can be done on the private domain. We'll have
[13:31] a conference on this in twenty twenty six for
citizens of Pointe-Claire, but this content
[13:36] will influence the revision of our bylaws in
order to make our bylaws mort adaptable to
the
[13:42] orientation and principles there in in addition
to this, we have been collaborating with
[13:48] the city of Montreal, which has spawned basically
the subsidies program that you'll be launched
[13:52] as well in twenty twenty six and with respect
to private domain intervention powerful
[13:59] roxboro roxborough with essentially exchanges
with them based on the experience and
[14:04] fortunate experience that the episodes the
flooding episodes that they have loved over
the
[14:09] past decade and see whether or not there is
some equipment that can be adapted for heavy
[14:15] rainfall episodes. This is this analysis is
still ongoing. L'École de technologie
[14:21] supérieure du Québec. Monsieur, We'll get
into that details, but there basically the
[14:28] individual that are working on our storm water
management plan and the types of interventions
[14:32] that could be done on the public domain in
a short medium and long term and it's more
[14:38] optimal to intervene and last but certainly
not least we've got écohabitation. Québec
La
[14:45] Société québécoise de Phytotechnologie
JFC. This is in supplement of the subsidy
[14:53] programs. We're looking at perhaps having a
turnkey solution for individual that we
[14:58] want to introduce the ring gardens within our
land. So they come in the evaluate
[15:03] basically you're your contact and see whether
it's a feasible solution to redirect water
away
[15:10] from the from the network. Once again. It would
be a turnkey solution, so we're working now
[15:15] and that and introduce that with the city programs
saying concepts with écohabitation
[15:20] Quebec, our JFC, they come in and basically
evaluate your dwelling to see what type of
[15:26] measures in your particular context, cause
every context, it is different. So what is
the
[15:32] best measure for you to protect your house
against these unfortunate events. So what
[15:37] once again? These details will be deployed
in twenty twenty six. So on that not all
[15:46] patients on the presentation to my colleague
that are going a little bit more into the
[15:50] prevention. Intervention section. Merci, Gilles.
Thank you and I'm Eric Rolland, I'm
[16:00] the director of public works and building for
the city gives you. Je vais passer à travers
[16:06] les les types de contaminants dans le réseau,
puis les types d'entretien qu'on fait pour
[16:11] gérer ces contaminants là. Donc, première
chose qui est bien important de comprendre,
c'est
[16:15] que la ville de Pointe-Claire, on bénéficie
d'un réseau séparatif, ce qui veut dire
[16:20] qu'on a un réseau sanitaire et on a un réseau
pluvial pour chacun de ces réseaux. Il y a
[16:27] des points d'entrée, il y a des contaminants
et on a naturellement, pour chacun de
[16:32] ces de ces réseaux là, un type d'entretien
qu'on fait en conséquence. Pour ce qui est
du
[16:37] réseau sanitaire, le réseau sanitaire, les
points d'entrée sont des connexions directes
[16:42] aux résidences, aux commerces et aux industries.
Donc c'est ces conduites qui sont
[16:47] branchées directement de vos maisons, qui
vont directement dans le réseau. Les types
de
[16:54] contaminants, c'est des déchets domestiques,
commerciaux et industriels. Donc souvent, il
y
[16:57] a beaucoup de sédiments, il peut y avoir de
la graisse. C'est des choses qui vont
[17:01] coller à la conduite, qui ont tendance à
rester dans la conduite et, par conséquent,
[17:05] peuvent s'accumuler avec le temps. Donc, par
conséquence, il y a un nettoyage cyclique
[17:10] qui se fait de ces conduites là. On fait à
peu près une section, on fait une section
de la ville
[17:16] par année et au fil des ans, on finit par
faire le tour de la ville. C'est une un nettoyage
à
[17:23] haute pression qui nous permet de nettoyer
l'entièreté du réseau du réseau sanitaire.
[17:30] Pour le réseau pluvial, c'est un petit peu
différent. Si on regarde les points d'entrée,
[17:34] pour ce qui est du réseau pluvial, on a son
pump vos vos pompe submersible qui
[17:38] proviennent de vos maisons qui est majoritairement
de l'eau propre. On a les puisards de
[17:43] rue et on a aussi des fossés. En termes de
contaminants. Pour ce qui est des 100 pompes,
[17:51] c'est de l'eau propre. Il n'y a rien là. La
rue, par contre, peut avoir des feuilles, des
[17:56] branches, des débris de la chaussée, des
chaussées aussi. Un petit bémol au niveau
de la
[18:01] chaussée à Pointe-Claire, on est chanceux
d'une certaine manière, on bénéficie, On
a une
[18:06] politique l'hiver, une politique de non utilisation
d'abrasif. Donc normalement,
[18:10] dans la majorité des villes, il y a de l'abrasif
qui est utilisé durant l'hiver pour
[18:14] aider avec la glace. Donc soit de la petite
pierre ou du ou du sable, étant donné que
nous on
[18:21] n'utilise pas, elle ne s'accumule pas dans
les rues. Donc on a moins de débris dans
[18:25] le réseau qui est un bénéfice. Il y a des
pour et contre cette politique là, mais c'est
un des
[18:30] un des pôles de cette politique là. Et et
aussi naturellement, avec les fossés, il y
a
[18:36] beaucoup de branches et de feuilles qui peuvent
se ramasser dans les. Dans les
[18:41] conduites par par les fossés, surtout ceux
qui vont passer dans les secteurs naturels
[18:46] comme le fossé qui passe dans dans le parc
terracotta. Donc, pour gérer ces. Ces
[18:54] contaminants là, c'est plutôt du travail
préventif qu'on va venir faire. On va faire
pour.
[18:59] Pour régler tout ce qu'il y a dans la chaussée.
On va commencer par faire du balayage
[19:03] de rue. Donc, nos balais de rue passent toute
la saison estivale pour nettoyer les
[19:07] débris de la rue et aussi pour nettoyer les
grilles de plusieurs en même temps qui
[19:11] sont le long de la chaussée. Et on va aussi
faire du nettoyage cyclique des puisard, parce
que
[19:19] les puisards, de manière qu'ils sont conçus,
ils ont un réservoir dans le fond, il y a
[19:23] une partie du fossé qui est plus bas. Donc
tout ce qui ne flotte pas se ramasse dans le
[19:28] fond du puisard. Donc systématiquement selon
un cycle. Encore une fois, il y a une
[19:32] portion d'épuisement de la ville qui sont
nettoyés à chaque année. Puis on finit par
[19:36] faire le tour, le tour de tous les plaisirs
de la ville. Donc ils sont tout nettoyés pour
que
[19:40] tous ces débris soient enlevés de ces petits
réservoirs qui existent dans chacun des
[19:45] puisards. Pour ce qui est des fossés, c'est
là que c'est un petit peu plus difficile,
c'est
[19:50] là qu'on a un point d'entrée qui est qui,
où il y a des débris qui peuvent rentrer
plus
[19:55] facilement directement dans dans le dans le
système de la ville. Et donc, à ces endroits
[19:59] là, après les tempêtes, c'est là qu'on
va venir faire une inspection et un nettoyage
de
[20:05] la conduite. Mais dans la mesure du possible,
on va aussi nettoyer le fossé en amont pour
[20:09] essayer d'enlever ce qu'on peut des branches
puis tout ça. Sauf que durant une tempête,
[20:13] naturellement, il y a souvent beaucoup de feuilles
et de branches qui vont tomber
[20:17] directement dans le fossé et transportées
par l'eau jusque dans la conduite. Mais on
fait
[20:21] du nettoyage après, en temps et lieu. Dans
tous les cas, que ce soit le réseau sanitaire
ou le
[20:28] réseau pluvial, si on détecte ou on suspecte
qu'il y a un blocage à quelque part, on va
[20:32] venir faire une inspection et on va faire un
nettoyage. Justement, un bel exemple de de
[20:37] ça, c'est on a une conduite en face des travaux
publics qui traverse les voies de CN et de
[20:42] CP. On a détecté qu'il y avait un blocage
partiel de cette conduite là, Bien que la
[20:47] conduite ne nous appartient pas, on travaille
avec le CN et le CP justement pour la faire
[20:52] débloquer, pour assurer le bon fonctionnement
de notre réseau. Mais c'est un exemple parmi
[20:58] d'autres. Plan d'intervention en cas de forte
pluie. Donc on on sait quand qu'il y a de la
[21:05] pluie qui s'en vient, bien que la quantité
de pluie n'est pas toujours le même, on se
prépare
[21:12] en conséquence. On a des activités qu'on
fait avant, pendant et après l'intempérie.
[21:20] Premièrement, c'est naturellement, c'est la
préparation de nos zones
[21:23] sensibles, la préparation des endroits où
on risque de recevoir des contaminants, donc
[21:26] le nettoyage des fossés et surtout la préparation
des points d'entrée à certains
[21:31] endroits où on a des grilles qu'il faut soit
enlever ou soit nettoyer en fonction de l'eau
[21:36] qui va venir. Il y a aussi la préparation
des bâtiments. Donc de la même manière que
les
[21:40] résidents font la préparation de leurs bâtiments,
bien la ville doit eux même aussi
[21:45] protéger les actifs de la ville et faire une
préparation en conséquence pour minimiser
des
[21:48] dommages potentiels. Et aussi, on valide la
disponibilité des équipements et des des
et du
[21:57] personnel durant la tempête. C'est là qu'on
va faire la surveillance du réseau et la
[22:02] surveillance des bâtiments, et agir en urgence
en temps et lieu. Si, si, c'est nécessaire.
[22:09] Et finalement, après, connaissant nos zones
sensibles et les endroits où est-ce qu'il
[22:13] y a naturellement, probablement des débris
qui ont rentré dans certains certains secteurs,
on
[22:17] va venir faire des inspections et un nettoyage
en conséquence, et ça fait le tour de ce
qu'on
[22:24] fait au niveau des travaux publics. Mais il
y a quand même d'autres activités qui sont
[22:28] faites durant un événement de ce type. Et
donc, pour faire. Je vais laisser mon collègue
à
[22:32] l'ISP en parler in English, I could say it
in English if you'd like I'll go. Yeah!
[22:39] Alright, I'll go quick alright. Sorry, I'm
going back and forth. So no problem in terms
of the
[22:48] city of Pointe-Claire. WE have two, we have
two networks. WE have a sanitary network and
we
[22:52] have a storm water network, two separate networks
entirely. So for each of these networks.
[23:00] There there are entry points. There are contaminants
are there and there's maintenance
[23:03] that we do according to the two separate network
on the sanitary side. WE have direct
[23:10] connections from home industry and and and
and business these connections directly there
[23:16] people in straight from the home right into
the right and to the the condo it so there's
[23:21] no exterior contaminants that can come in there,
just the ones that comes from the home,
[23:25] but from the home. There is often residue,
there's debris. There is it can be greasy.
[23:31] These things I have a tendency to stick to
the to the people and make it necessary to
come
[23:35] to the cleaning at some point so for these
contaminants what we do what we do for the
[23:40] cleaning is we come and we do a cyclical cleaning
of the city, so we do. Certaines sections of
[23:45] the county per year and over the course of
three four years. WE will have done an entire
[23:50] cleaning of the entire network from head to
toe on the storm water side. It's a little
[23:57] different our entry points are some pumps catch
basin and ditch contaminants will the
[24:04] contaminants that comes in from the sump pump
side our clean and clean water. That's
[24:08] filtered that comes from the nappe phréatique.
WE have on the but we also have leaves and
[24:14] branch and a lot of debris from the road, one
thing in the winter. WE have a policy where
[24:20] we don't use abrasive. So no sand and no no
stones to control if it's only salt,
[24:28] there's there is there are pros and cons to
this but one of the pros is that we don't end
up
[24:34] with those contaminants in our network and
obviously those will drain out and end up in
[24:38] the catch basin, the types of cleaning that
we do in order to combat this tool to respond
to
[24:45] these contaminants as well first of all we
do the street cleaning which we carry out all
[24:49] throughout the summer months in order to clean
the debris off the road and also to clean the
[24:55] degree that accumulate over the over the the
catch bass and grill also the catch basin are
[25:02] built with the water reservoir at the bottom
there, there's a drop so that everything that
[25:06] end up in the cash back and thinks will end
up at the bottom and will stay there. So
[25:11] we have a cyclical program where we come and
we will and we will clean these catch basin.
[25:17] WE do something about it here over about the
three for your period. WE will have cycled
[25:21] through all of them and they're all clean up
and we can you repeat the cycle, the next
[25:27] point. Here we have. Here WE have contaminants
that can enter the network is the dishes
[25:33] dish, especially the ones that we're going
through forest like terracotta, those can bring
[25:37] debris directly into the country, especially
in some areas, we have to remove the
[25:41] grill or or and so that it doesn't get blocked
during an event so in these locations
[25:48] after the storm while we know we're gonna have
to inspect and we're gonna have to clean a
lot
[25:52] of debris will end up in the in the network
and carry out some get carried out to the lake,
[25:57] but some doesn't and so we carry out of cleaning
after in all these cases. There's a
[26:02] blockage that is suspected or detected. WE
will go and we'll carry out and inspections
and
[26:08] do the necessary cleaning in both networks
and a good example of this is the the pipe
[26:14] that runs across cncp. It's a cncp pipe, but
it's part of our network and we detected a
[26:21] partial blockage of it and so we've been working
with cncp in order to unblock this pipes to
[26:26] ensure that our network flows as best is possible
when it comes to heavy rainfall
[26:33] intervention plant. WE have activities that
are done before during and after in order to
[26:40] ensure proper management of the event, so we
have ditch cleaning and preparation of
[26:44] entry point. So those entry points where we
know, there's a lot of debris that could end
up
[26:49] in the network. WE do as best possible cleaning
of the dishes in order to reduce the
[26:53] probability of contaminants, entering the entering
the ditch and we also will clean the
[26:58] grill, so that the maximum amount of water
can enter the system during we'll do
[27:04] surveillance of the network of story when we
also validate in the before we do the
[27:10] preparation of the building in the same way
that residents will prepare their home and
in
[27:15] the case of heavy rainfall the city does the
same thing with this buildings. WE prepare
them
[27:19] in order to make sure that we minimize the
impact from the heavy rainfall and we prepared
[27:24] our equipment and our personal accordingly
during the rainfall. Well, that's what we will
do
[27:30] the network and building surveillance and urgent
intervention when required and
[27:34] then finally after, we'll do the inspection
and cleaning of the areas of the areas where
we
[27:41] are we had where we could have had some debris
enter the system will carry out the
[27:46] inspection and do the cleaning I'm limited
two languages, but thank you alright now it
over
[27:54] the. Ça, ça va faire avancer mon pointeur.
OK? Bonjour tout le monde. Pour la sécurité
[28:12] publique. On a deux façons de voir les événements.
Pour nous, on est déjà du service 24 sur
[28:19] sept 365 jours par année. Notre centre de
communication pour la Ville de Pointe-Claire
et est
[28:25] situé à la Ville de Pointe-Claire, au Bureau
de la sécurité publique. Ce qui est
[28:31] important de savoir, c'est qu'on a avant. Si
on est au courant qu'il va y avoir un
[28:35] événement, on est capable de se préparer,
on est capable de faire venir des employés
[28:42] supplémentaires, on est capable de faire appel
à notre unité d'équipe élite de Rescue,
le
[28:48] Pointe-Claire Volunteer Rescue Unit. On est
capable aussi de faire du monitoring pour nos
[28:54] collègues des travaux publics, à savoir si
on détecte des anomalies, des débordements,
de
[29:00] l'eau sur les rues. On va aider à peut être
déployer des arrêts amovibles. Si jamais
on voit
[29:05] qu'il y a des rues qui sont impassables, on
peut des fois assister les services de police,
[29:09] le service d'incendie. Il faut dire que nous
autres, on travaille en collaboration avec
[29:14] la ville de Pointe-Claire, avec ce qu'on appelle
le CCM, le Centre de coordination des
[29:18] mesures d'urgence de l'agglomération de Montréal.
Fait que, oui, on a nos propres
[29:23] initiatives en mesures d'urgence, mais on est
aussi. On fait partie d'une plus
[29:26] grosse équipe de l'agglomération de Montréal.
Souvent, c'est eux autres qui
[29:31] vont nous donner l'information que, attention,
en fin de semaine, il y a une alerte, il
[29:36] va y avoir tant de millimètres de pluie, c'est
tout. Raccorder avec Environnement Québec,
etc.
[29:41] Fait que, quand on le sait à l'avance, on
est capable de préparer en amont. Dans
[29:46] d'autres cas, bien là, si on apprend un incident
à la dernière minute, comme la
[29:51] dernière pluie qu'on a eu au mois d'août,
que ce n'était pas prévu pantoute, ni les
services
[29:57] d'urgence, ni les pompiers, ni nous autres,
personne ne l'a vu venir. C'est arrivé. Tout
le
[30:01] monde était pris par surprise. C'est Dame
Nature, c'est la nature des événements à
ce
[30:08] moment là. Bien, moi, je fais rentrer des
cadres supplémentaires, je fais
[30:11] rentrer du personnel supplémentaire. On essaie
de coordonner les appels, on
[30:16] essaie de prioriser certains appels. Quels
sont les appels qu'on peut aider? Plus de monde
[30:22] tout en ne pas mettant en danger nos employés.
Exemple si un sous-sol est inondé de
[30:27] quatre pieds d'eau, l'électricité est encore
active. J'enverrais ni mon personnel ni
[30:33] mon équipe de PCV parce qu'à ce moment là,
j'ai des dangers. Je laisse ça aux spécialistes
des
[30:40] services d'incendie. Faire des choses comme
ça, des fois, il faut bloquer des rues parce
que
[30:45] même sur des rues comme Amy, même s'il y
a des bassins de rétention, il y a des
[30:49] accumulations d'eau. Ça fait qu'on est tous
en train de travailler en équipe, puis
[30:53] c'est ça qui est important. On connaît notre
ville, on connaît les points de vulnérabilité,
on
[30:58] a une bonne collaboration avec nos citoyens,
on continue à travailler avec eux autres,
[31:02] Puis on. Même la dernière fois, on a pris
toutes les informations de toutes les
[31:06] personnes qui ont été impliquées. On donne
ces informations là à nos équipes
[31:10] d'ingénierie communication, puis on travaille,
on travaille avec les communications aussi
[31:14] pour préparer les messages pour vous, pour
que vous soyez préparés aux événements,
parce
[31:18] que, comme nous, on doit se préparer, vous
devez vous préparer aussi. On essaie de
[31:22] vous donner le maximum d'informations, puis
ça fait partie de notre présentation ce
[31:25] soir. Ça fait qu'en anglais. Connaître Public
Security is the tool for our seven days a
[31:33] week service our communication center is located
in Pointe-Claire, but we are part
[31:39] of a bigger team, we work with the. Le centre
de mesures d'urgence de l'agglomération de
[31:46] Montreal. So which means that it's the whole
entire island of Montreal working together,
they
[31:50] have a specific team for emergency that cover
large areas of the island. They give
[31:55] in the comments. WE have certain of our own
plans locally. But we also work with
[32:00] them if we know in advanced that it's coming,
then we can prepare, we can put more stuff,
[32:06] we can put more people at the community center.
But it's always the question of capacity.
[32:10] I can put for five people in the communication
center. But I've I've got a thousand calls
[32:15] every ten minutes coming in I like to be one
one like nine-one-one. There's only so
[32:20] much the capacity. WE can do same thing with
my staff. WE work with the rescue unit,
[32:25] which is a group of volunteers and there one
hundred pour 100 volunteers, but when emergency
[32:30] is like this happen. WE put them on call. They're
all there already. And if we need them to
[32:36] cut three or pump, then we can use them for
that but again. It's a question of capacity.
I
[32:41] don't have a thousand and there are about twenty
five presently. WE set up we helped public
[32:49] works by monitoring the area by sending public
works and in the right zone setting up Watergate
[32:54] with public works to protect certain specific
buildings of the city, because if we use our
[33:00] capacity to help you will then we have this
advantage so we have to make sure that the
city
[33:05] continues to be able to operate regardless
of the storm and in certain we will move equipment
[33:11] around will trying to help everybody when we
have a reactive situation. It's
[33:15] because we don't know. What's coming alone
in last August, nobody nous not environnement
[33:20] Quebec not ccmu security civils, Not as nobody
knew what was coming. You know I think they
[33:27] were saying. We're getting it like five millimeters
of rain. Nobody gets excited about
[33:30] millimeters. But it's always a question of
how much rain in how much time we can get a
[33:35] hundred millimeters of rain, but if it's over
for this is not the end of the world, so in
[33:40] that case well, we do about the same thing.
WE call in more employees and we try and
[33:45] prioritize what we need to do. WE call our
rescue team in and we take one call at the
time
[33:50] and we try and give the the calls that I have
the most impact on people and who can
[33:55] help the most, but we know people are everyone
wants our health at the same time. The
[34:00] important thing is if you're gonna call us,
Call us wants some people with three hours
[34:05] phones at the same time. Well, you're just
gonna block all the lines for everybody else
just
[34:09] be patient and get through to us and with every
call counts were there for you and
[34:16] basically in a nutshell. That's what I can
offer you. You're every every person is important
[34:21] to us. But we have a good cooperation with
our citizens, you know and even amongst
[34:26] neighbours. WE see that there is a really good
cooperation. So we count on you. It's the
[34:30] team after. Thank you. Pretty much all that
there. Good evening everyone. Bonsoir tout
[34:45] le monde. Donc au niveau de l'ingénierie,
What we do in the early basis is basically
[34:51] gathering information data collection so throughout
the year in preparation of our
[34:56] future projects that will have will be preparing
for the next year. WE do various collecting
[35:02] data so sure TV inspection again, It's not
the entire network. It's basically what we
[35:08] need for us to prepare our future projects
in the next coming years. WE do also land
[35:14] surveying to make sure that we're ready for
us to prepare and do our designs, we do
[35:20] environment and caractéristiques environnementales.
Basically
[35:24] just to make sure that if we have needs special
permit or authorizations from the
[35:29] minister. WE have it all ready in advance.
WE do soil testing depending on the what's
going
[35:36] on the site? Where can we use it? CAN it be
used somewhere else or do we have to get rid
[35:42] of all of it? On a yearly basi as well everytime
we look at the project, we tried
[35:49] systematically to incorporate storm water measures
in every of our projects. Sometimes it's
[35:57] durable. Sometimes we can sometimes we can't
we'll see you later on in the twenty
[36:01] twenty six when it we go through the different
project. Some are very positive and we
[36:07] can try to do something to improve the situation
and also we all the data that is being
[36:15] collected with the phone calls with the email
with all the information that we get through
[36:21] communication and the common that we get from
public works as well, we are able to analyze
[36:26] that and identify the problem areas as well
on our maps. This is very small just to give
you
[36:35] an idea of the different maps that we have
we have the map with the address, we have maps
[36:41] with the drainage system with the variant basin
as well and the different colours are
[36:48] quoted for it was that the event of August
night. Twenty twenty four was that the event
[36:54] of this year in July, twenty five. So we tried
to gather the information on those maps and
[36:59] for us to focus on the problematique areas
as you could tell it's there is a bit
[37:06] of red and bit everywhere. It's not like we
could say okay this area specifically is where
we
[37:10] should address in the next two three years,
but we have an idea, we have in areas that
we
[37:16] should be locked into more details if we think
of Belmont Glen Lynn, this is something
[37:22] that will be talking about later on if we are
talking about the crack more bradbrook.
[37:27] That's something else also that has been mentioned
in the past, and when we look at the various
[37:33] simulations with the hydraulic tools that we
have we can confirm the few information as
[37:39] well when we gather all the information so
before I go ahead with the various projects
[37:47] that we are gonna look into in the future.
Just a few information. It's nothing new
[37:54] all everyone is aware of this all the various.
Les pluies torrentielles qu'on a vécu au
[38:01] cours des dernières années, on voit que ça
augmente considérablement. On ne peut
[38:05] plus dire que c'est une fois de temps en temps,
il y aura de telles pluies. On peut voir
[38:11] depuis 2022, on a pratiquement des pluies une
fois aux 200 ans, 1 à 2 fois par année. Donc
on
[38:17] voit que c'est la tendance, c'est les changements
climatiques, C'est quelque
[38:20] chose avec lesquelles on devra travailler pour
le futur. Il y a des mythes aussi qui existent.
[38:28] On avait un an depuis la tempête Debby pour
régler ça. Qu'est ce qu'on a fait? Qu'est
[38:32] ce qu'on a fait pour régler ça? On s'entend
que les réseaux d'égouts datent de plusieurs
[38:37] années. Ça a été bâti. Lorsqu'on parlait
d'un climat du XXe siècle, on a eu beaucoup,
[38:44] beaucoup d'adaptations au cours des dernières
années. Ce n'est pas que tout d'un coup, depuis
[38:49] qu'on a. C'est plus torrentiel, là, qu'on
pense au réseau pluvial. Depuis que je suis
ici
[38:53] en 2000, et même avant ça, mes prédécesseurs
y incluaient le drainage. C'était des
[39:00] simulations hydrauliques qu'on faisait. Évidemment,
les types de pluies ont changé. On a
[39:06] adapté les types de pluies avec les nouvelles
réglementations gouvernementales aussi pour
[39:11] s'ajuster, mais là, ça va plus vite que ce
qu'on était habitué, puis c'est quelque chose
avec
[39:17] lesquelles on devra travailler dans le futur.
Il faut juste élargir les conduites d'égout.
[39:23] Oui, mais on n'a pas d'arbres avec beaucoup
d'argent dans le parc Terracotta qui pourrait
[39:29] nous aider pour investir et faire tous ces
travaux là. Donc. Si je résume un petit peu
For
[39:39] the storm water system, how does it work? Well
basically the storm water network is
[39:43] designed to collect and direct rain water from
streets and property to the storm sewer
[39:48] pipes, which then discharged into the lake,
so the catch bassin that we see near the
[39:53] curve in the street collects the water brings
it to the man pipes and then towards the lake
[39:59] afterwards during light rainfall the system
operating efficiently rainwater flows
[40:05] into catch basin and is quickly drain towards
underground pipes preventing water accumulation
[40:11] when it's a bit heavier when there's a lot
of rain now the fact that the system can not
[40:17] hold it all of it, so then you start getting
water accumulation on the streets
[40:24] again when we do our simulations with our network
with our hydraulic tools that
[40:29] we have it's not ideal, but it's still part
of the retention when we have a bit of
[40:36] water in the street. It's normal. It's not
ideal I agree but it's part of the concept
de
[40:41] design for our one to five year. Rainfall.
This is something that is considered normal.
[40:48] Obviously, we don't want it to go towards the
property that something else and in extreme
[40:55] quasi then the system is completely full and
it actually invert the flow to reverse the
[41:01] flow instead of going in the pressure is so
strong in the pipe. It just comes back up
[41:06] afterwards. So like I said we have a design
that we use one to five years. Rainfall event.
[41:15] This is something that has been used for the
longest time. WE improved and the use the new
[41:24] rainfall that are the data from the ministère
as well, so we are just as we go along and
[41:32] also to consider larger retention basin and
also green infrastructure. What we want to
[41:40] do here is basically slow it down instead of
standing everything right away to the
[41:45] network. What can we do to slow it and make
sure that we can increase d'infiltration. As
you
[41:53] know Pointe-Claire as a lot of clay. The soil
is clay. That's not the best material our soil
[41:59] to aloe, but it's something that we have to
work with and it's also something that we use
[42:06] in our calculations. Donc, le but des infrastructures
vertes, c'est vraiment ça. Ça va être
[42:15] important. Puis ça, c'est des verbes super
importants qu'il faut retenir, rediriger,
[42:21] collecter, emmagasiner, ralentir, filtrer et
redistribuer les eaux pluviales.
[42:26] Comme j'ai dit, on veut pas envoyer l'eau immédiatement
au réseau, parce que c'est ça qui
[42:31] fait en sorte que ça vient en surcharge le
plus rapidement possible. Donc évidemment,
en
[42:36] faisant de tels aménagements ou regardez pas,
regardez pas. C'est ça, on veut améliorer
la
[42:48] qualité de l'eau, diminuer les risques d'inondation,
d'inondation et d'érosion et de
[42:54] s'assurer de travailler avec les nappes phréatiques
aussi. Des fois, on a beau dire, on va
[42:58] ralentir, mais la nappe phréatique est tellement
haute qu'on doit travailler avec ces
[43:02] données et ces informations là pour ensuite
alléger la pression sur nos
[43:06] infrastructures. Donc, lors de faibles pluies,
les parcs et les espaces verts gèrent l'eau
[43:11] provenant des surfaces et des rues adjacentes.
Donc le but c'est de prendre l'eau. Est ce
[43:16] qu'il y a des accumulations en tant normal,
si on peut dire, de bonnes pluies, et de la
[43:23] rediriger dans des espaces verts ou dans des
parcs pour ensuite permettre au réseau de
[43:32] résorber. Ensuite, lors de fortes pluies.
Là encore une fois, ça s'en va vers les
[43:40] surfaces engazonnées et ça agit comme un
réservoir naturel où est-ce que l'on peut
voir des
[43:47] accumulations à l'intérieur de ces infrastructures?
So what are the benefits obviously
[43:53] making it greener, it's always nicer biodiversity
reduction of heat islands and also making it
[44:01] more beautiful. These are just a few example
that we could use. WE could have those. Vegetarian
[44:11] soil or dish. WE could have perméable. Pavement
drainage pavement. WE have also these
[44:19] ones bio retention islands or ring gardens
like we talked about earlier on winthrop
[44:25] avenue. Par exemple. That's something similar
that we did alongside the road near the
[44:31] school. WE had we have also grass covered drainage
ranch that could be installed along
[44:40] big open green space and the flood playing
that something that will explain a little bit
[44:46] later with our twenty twenty six projects that
we have on the table for next year. Et des
[44:54] solutions un peu plus conventionnelles, donc
de la rétention en conduites
[44:59] surdimensionnées souterraines, ou encore des
grands bassins de rétention de sédimentation
à
[45:05] ciel ouvert tel qu'on voit ici, ou encore même
au parc Hermitage. C'est un bassin qui
[45:12] est également dans ce style là. Donc pour
le plan de gestion des eaux pluviales, c'est
en
[45:19] lien direct avec notre planification, Planification
stratégique. 23 2030 Donc, au
[45:25] niveau de l'objectif, si on parlait de transition
écologique et résilience,
[45:29] qu'est ce que Pointe-Claire peut faire pour
vraiment être plus résilient face aux
[45:33] changements climatiques? On veut également,
avec cet outil là, être en mesure de mesurer
[45:38] la vulnérabilité des différentes infrastructures
existantes. On veut cibler les
[45:43] zones prioritaires d'intervention, trouver
des solutions à court, moyen et
[45:48] long terme. On veut établir des stratégies
d'adaptation dans la planification annuelle
des
[45:54] travaux. En d'autres mots, qu'est ce qu'on
peut intégrer au PT d'une année à l'autre?
On
[46:00] s'entend que la liste de besoins est énorme
et les enveloppes budgétaires sont
[46:04] toujours à respecter, évidemment. Donc, c'est
ça fait partie de la priorisation
[46:10] également. On veut diminuer les charges, les
volumes et les débits dans le réseau et
[46:15] améliorer la résilience de la ville. C'était
mentionné tantôt avec M. Girouard, comme
quoi on
[46:23] a créé un partenariat avec le TS, donc un
de leurs professeurs, un honnêtement,
[46:30] une ressource incroyable dans le domaine. Partout
où vous parlerez au Québec, ils vont
[46:35] connaître monsieur Jean Luc Martel. Donc,
c'est quelqu'un de très, très compétent
dans le
[46:39] domaine, avec un de ses étudiants en maîtrise.
There is looking into this storm water
[46:47] management plant specifically clear. It's not
like that will take something that they did
[46:52] elsewhere another city and then it will plug
in Pointe-Claire and it's gonna make we're
gonna
[46:57] make it work. No, no, they're really going
through all the data that we have. It's a very
[47:03] very detailed project and very anxious to show
the results that are gonna come later on
[47:11] we've been looking at this in April twenty
twenty four so just to give you an idea with
[47:17] before the august night event. So just for
people to know it was on our radar before and
[47:23] then we did the different steps signed with
its for the main, the the mandate and then
where
[47:31] is underway as we speak and we should expect
the first report in April of next year and
next
[47:39] summer for the final report. En bref, c'est
quoi un plan de gestion des eaux pluviales?
On
[47:47] l'a identifié rapidement aussi tantôt. Donc
c'est d'identifier les zones vulnérables selon
les
[47:52] topographie et les infrastructures. Leur capacité,
c'est d'ajuster, de recalibrer
[47:57] l'ensemble de notre nos simulations hydrauliques.
Donc, on travaille avec un système
[48:02] depuis plusieurs années. On voulait être
certain qu'il était à jour, qui reflète
les
[48:06] nouvelles données de pluie actualisées. On
veut parler de pluie actuelle, on ne veut pas
[48:12] parler des pluies des années 80. On veut vraiment
que ça soit quelque chose à jour avec les
[48:18] réalités, avec tous les développements qui
sont également incorporés. On veut
[48:24] identifier les différents risques à certains
endroits, lors d'événements extrêmes. And
[48:31] we want them to recommend infrastructure, upgrade
and green interventions on public
[48:36] and private property give us recommendations.
What can we do on our property and what can
[48:42] the residence do as well provided prioritization
framework to guide future
[48:50] investments so based on cost benefit analysis,
risk mitigation as well and impact
[48:56] on residence we want to integrate lend us planning
consideration as well ensuring
[49:02] that zoning and development policy the line
into storm water objectives. So the bylaws
[49:08] that are existing now can be adjusted will
look into this with the planning with the
[49:14] general manager as well. So it's something
that we're going to adapt to what coming up
and
[49:21] proposed monitoring and maintenance strategies
to ensure long-term effectiveness.
[49:30] Donc les différents projets, je l'ai abordé
brièvement. On a en cours, on a qui s'en viennent
[49:35] l'année prochaine et dans les années à venir.
What has been done in the past, those were
[49:41] the ones that were kind of more important where
we basically made the pipe way bigger on
[49:48] holiday, quartier Mason and Ovide. Maybe you've
seen this a long time in front of the
[49:56] terrarium. Pour exemple, it's not under the
streets, but it's on the green space on the
south
[50:03] side of times again like we had mentioned earlier
parc hermitage with the bassin de
[50:11] rétention. Something more, we did the parking
lot at public works. WE did some jardins de
[50:20] pluie au parc Belmont and near again close
to this one on near the sentier near sunnyside
[50:27] avenue as well. This is a table showing the
various projects with the years that they were
[50:35] done and the amount that were reserved for
this project. As for the twenty twenty five
[50:45] projects. What we did with our big project
was elegant parc. That's the green space between
[50:51] Elgin and elmwood Basically we wanted to make
sure that the water that was on this site was
[51:00] managed properly not going to words private
property as well. So it was a great experience
[51:06] doing this one, we learned a lot. Oui, integrated
a lot of storm water water management
[51:13] strategy and this project was a great big project
that we did this year. I went through hope
[51:19] I mentioned it a few times. This is the area
that we are talking about and then
[51:25] Lansdowne park, we did a bit of a drainage
management with various dishes and drainage
[51:32] pipes in that project as for waverly woodland
phase two. It's something that it's the
[51:39] type for twenty twenty six, but were also continuing
our approach with the minister to
[51:45] make sure that we get all the. Toutes les autorisations
requises. Now for twenty twenty
[51:54] six projects our main one. It's gonna be the
area. That's near just north of Belmont avenue
[52:04] and south of the terracota park. Just to give
you an idea. This is Glen Lyn avenue and then
[52:11] belmont right here. So there is the various
issues here Glen Lynn as we know the big ditch
[52:19] going through the terracota here with the grille
that public workers to ensure the
[52:27] proper functioning of this one. There is also
pedestrian path in the park. That's a little
[52:35] bit here on top of the hill. Here I don't know
if you see it as well. A lot of the water
[52:43] that was coming from the top of the hill towards
the back of those property. WE had that was
[52:49] one of the issues as well and when there is
big big events. Yes, the water can overflow
[52:56] here there is water accumulation here many
times a little bit further along belmon
[53:02] and sandalwood here as well. So this was the
original project and then as we were going
[53:10] further and further and gathering information
said. OK? What else? CAN we do the fact
[53:15] that there is a papillon butterfly park right
here. There is a big soccer field
[53:23] here big green space and when we were looking
at various accumulation. Here here there
[53:30] said. OK, what can we do that will improve
and have a bigger retention capacity again.
Je
[53:36] vous rappelle les verbes qu'on avait tantôt
rediriger, collecter, emmagasiner et
[53:43] ralentir. Donc ce sont des icônes que vous
allez voir souvent si vous voyez nos
[53:47] présentations. Mais on veut vraiment passer
le message, puis c'est ça qu'on veut faire
[53:52] dans un type de projet comme ça. Donc, on
a des belles opportunités, on doit présenter
[53:58] le projet dans tous les détails aux membres
du conseil prochainement. Je n'entrerai
[54:05] pas trop dans le détail de ce projet-là,
mais dans le fond, tous les intrants, tous
les
[54:10] aspects qui ont été adressés ou soulevés
lors de la préparation sont également incorporés.
Donc,
[54:17] on a une belle opportunité. Big Green space
What can we do with this? So it's something
that
[54:22] we're gonna incorporate in our design. Basically
it's not a secret. Well creative LED plein
[54:30] so basically this is our flood playing where
we would have excess water going into this
[54:36] area a little bit higher than this one. So
at least if this is flooded for a little bit
[54:43] because of the big big big heavy rain for certaine
period. This is not usable, but then
[54:49] after a few hours a day. Maybe it, then go
back to the lower section. These are just the
[54:57] basic principle, but where. On finalise la
conception avec les différentes données.
Qu'est-ce
[55:04] qu'on a besoin pour compléter notre conception?
Justement, c'est quelque chose qu'on fait
[55:09] tout au long de l'année. On a soulevé brièvement
tantôt ce qu'on faisait. Ça, c'est une
[55:15] coupe dans l'autre direction. Donc, si on abaisse
le terrain de soccer, par exemple, ça nous
[55:22] crée une zone d'entreposage pour l'eau durant
les pires événements. Ça s'en va dans le
[55:28] point bas. La surface de jeu est encore utilisable.
Et quand le réseau est en mesure de
[55:36] reprendre l'eau, bien, cette accumulation aussi
retourne tranquillement dans le réseau
[55:42] pluvial. Donc ça, c'est les grandes lignes.
Je n'entrerai pas beaucoup plus dans le
[55:45] détail, mais c'est le principe de base qu'on
veut faire avec un type. Un tel projet. Donc,
[55:52] les différentes études préliminaires qu'on
doit faire. Donc, oui, on a eu beaucoup de
[55:57] choses qu'on a fait avant. Il y a des choses
qui se font pendant la conception et pour
[56:02] finaliser nos conceptions, pour être sûr
de nos quantités et de nos estimations de
coûts. On a
[56:07] également besoin de faire tout ce genre d'études
préliminaires. Donc, au niveau des permissions,
[56:13] au niveau du gouvernement, est-ce qu'on. C'est
un milieu humide? Est-ce qu'on a besoin
[56:17] d'un biologiste, d'un arpenteur-géomètre?
Dans ce cas, c'est yes, we did need it
[56:22] because it was in a terracotta parc not knowing
exactly if it was the park. Un milieu humide.
[56:28] So we didn't need a specialist in this when
they did the land serving in terracotta parc
the
[56:36] survey with all the various trees. What's the
pattern of the water? Where does it go?
[56:41] Where does it drain? And these are all information
that was necessary for us to do our
[56:47] design and obviously the land surveyors will
make sure that we work on our city property
[56:54] that there is no servitude Is there a Hydro-Québec
any service so stuff like that has
[57:00] to be locked in two prior or during our design
in this case. The land serving was done in
[57:09] spring of twenty twenty five again. Caractérisation
environnementale. So in order
[57:15] for us to get the okay from the ministère.
We've got to make sure that the biologist are
[57:22] considering the sont venus observer au printemps
in the summer and in the fall again to
[57:28] make sure that are all the vegetaux. Les zones
humides et la présence d'animaux également.
[57:33] So depending on the season, they come three
times at least and make sure that they see
all
[57:39] of this information for us to get the okay
afterwards. There's many discussions a lot
[57:48] of communications with them. So it's a lot
of back and forth for us to get the approach.
[57:53] L'approbation later on and the report should
be then we should receive it within the next
few
[57:59] weeks, the last two information that we really
like to incorporate is also in this
[58:07] situation. WE had this entire sector that was
we sans letters and it was a survey hundred
and
[58:15] five letters where to residence we wanted to
gather the information. OK, Have you ever
[58:20] got any floods? Where was the water coming
from was it coming from the street? Was it
coming
[58:25] from the back? WE wanted to gather all the
information for us to do the design properly
[58:30] and make sure that we address whatever situation
that we can do on our property if we do
[58:36] something hear that it solves something else
on the private property. That's our goal.
[58:40] That's what we want to incorporate in our projects
and the last thing also maybe
[58:47] you've seen this in here, it's basically to
do so all testing the determines on a certain
[58:54] area of our projects. There is the standard
if we have I don't know this size of projects,
[59:02] then we need to do thirty Warhol or there is
specific, there is the distance between
[59:07] each borneol that is necessary as well for
us to gather all the information when they
do
[59:12] the testing, we are going to be able to use
that material or it has to be excavated and
thrown
[59:19] or. A d'autres zones de. So that's it so basically,
this is the last information that we
[59:33] really need for us to complete the design and
again will be presenting the final project
to
[59:38] the council before there is anything public
that will be going and be available our
[59:48] other project that will be incorporating storm
management projects will be even though
[59:54] like we said every single project that we spot
on the type. WE look is it feasible.
[59:59] Yes or not know and if it is we try our best
to incorporated in this case again. WE had
even
[1:00:08] one are ready for the longest time. You could
see the situation with the Waterman,
[1:00:14] the sewers where is really bad condition? The
road is really bad as well, so that was a
[1:00:21] project that was on our skype for a while and
because we're talking so much of the storm
[1:00:26] water management. WE are what can we do in
this case to improve the situation just to
[1:00:32] get back. Here we have even know that connect
to break. Brooke So obviously, we can not
[1:00:40] necessarily put a very very big pipe on HIV
and how knowing that break. Brooke as a certain
[1:00:46] diameter. WE won't put something bigger on
even and then. C'est l'effet d'entonnoir.
[1:00:52] Basically, you want to make sure that it collects
and retains enough water without
[1:00:57] causing any problems to the residence before
it goes back into the network slowly. So
[1:01:05] this is just an existing view of the streets
as it is right now. So I have the year paving.
[1:01:12] You have some place. You have a ditch someplace
I've been filled but there's a little
[1:01:17] pipe underneath on both sides. You have the
water man in the middle the sanitary at the
[1:01:22] bottom here where you have the property lines
and its side so basically this is the existing,
[1:01:29] we're planning the presentation to the residence
that are directly involved in this
[1:01:35] project, so at this point, it's something that
we can share just this, but it's something
[1:01:41] that we're definitely. On veut vraiment optimiser
la rétention, la gestion des eaux pluviales.
[1:01:46] Dans un petit projet comme ça, chaque mouvement,
chaque projet qu'on fait vient aider la
[1:01:53] gestion des eaux pluviales sur l'ensemble du
territoire également. So it's pretty much.
[1:02:05] Just to quickly recap. I hope that the information
was that interesting and useful. Some
[1:02:12] points to return essentially in twenty twenty
six upcoming developments, we have over
[1:02:17] three in one million dollar as those of the
project that I had just outlined with respect
to
[1:02:22] storm water management and the public domain
that will take place throughout the next year.
[1:02:27] WE also have the update of our bylaws and the
new bylaws that will essentially allow us to
[1:02:35] launch the program for intervention on the
private domain and we have new
[1:02:40] communication tools. Also that are coming out
with respect to heavy rainfall and storm water
[1:02:46] management and once again. WE want to deploy
those in early twenty twenty six, just a quick
[1:02:52] recap for you some and I know that not we are
open for questions and we thank you for
[1:02:59] your attention this evening. Éviter d'aller
au micro, Sinon on entend bien Those of you
[1:03:12] don't want to ask questions. You can come up
to the Mike and. Good evening and also. Mais
[1:03:24] would where have already the pipe the change
in the. Night to use, but we get the same
[1:03:34] flood, but sur backup. Usually we have the
dream on the underground and the and we have
[1:03:40] the hole for the pump in the past when we have
no electricity when the power stop
[1:03:48] and the water flow it drain in the hole in
the middle of the bismuth. But in twenty twenty
[1:03:56] twenty for it in the water, it came from that
drain and thanks God, I was downstairs, I
[1:04:03] blocked, but we're still too much of pressure
it fill up the basement like not about. Six
[1:04:11] inches. So that is exactly what we do in the
people in the night you. I think about six
[1:04:18] feet before was a small one and even when the
small one when you have rain heavy rain it
[1:04:24] happened in ninety six. Whenever I have a flood
or any sur back up, but this is what
[1:04:29] happened in the twenty twenty twenty four August
nine like we had mentioned also the various
[1:04:37] myths that are saying okay, just increase the
pipe will be able to solve all the problems
[1:04:43] with we just increase the size of the pipe.
It's one option. But it still won't solve
[1:04:48] everything we have to work with plan B or where
we could Yes, we know sometimes even the big
[1:04:54] big pipe will will be full and will bacphilo
because the pressure is so strong and I
[1:05:01] understand it seems like because we got it
bigger than we're gonna be okay for all the
[1:05:07] various occasions. So we did improve the situation,
but it's not the one in the hundred
[1:05:14] years rainfall that will address every single
time first of all will be in that pipe if
[1:05:21] that's the case and even if it's gonna serve
once every thirty years and the investment
[1:05:27] is just at one point. It's so many as well
and that's something that's very sensitive
[1:05:34] that we want to address as many of situations
as possible. But we just at one point can not
[1:05:41] design for these types of events on a yearly
basis because I live in the new house
[1:05:50] in the night. Wouldn't have all this high-rise
building built the last ten years more than
[1:05:54] twenty high-rise building more than thousand
years. It would have all that in the mountains.
[1:06:00] That's why all that even the people were the
small for the source of the the clear that
we
[1:06:05] don't have any problem. The all this year is
one of five thousand and all the population
[1:06:12] more than ten thousand people. I'm sure that
is also affect the the floor and in the source
[1:06:18] is all this waste water. It goes to the source.
So if it is full, it's going to back up.
[1:06:25] The climate change is one thing for sure, but
back, then also the retention the bylaws for
[1:06:31] retention on their own private property. We're
not the same way Reduced. It is very. It's
[1:06:38] only ten. Leaders par seconde, par hectare.
As we speak right now. So it's something that
we
[1:06:44] really reduced compared to what it used to
be in the past. So it's not because of the
new
[1:06:49] development that there is more water actually
when they will develop and change the zoning
[1:06:55] or the property at this time as soon as they
change whatever on their parking lot or on
the
[1:07:02] roof of their buildings. They have to have
a retention which they didn't have in the past.
[1:07:06] So we improved the situation basically yes,
but the waste water from all this is where
it
[1:07:13] goes to go to the source. If the source is
can you? There is this water that is coming
in
[1:07:18] even if it, there is a new building and new
development. There is less water going in
[1:07:23] the network, then it was in the past because
now we have restrictions before there was
[1:07:28] none of any solution now for us because that
is exactly what happened in the drain when
it's
[1:07:35] is the water is coming. Even if it was so so
strong that the pressure it came came out what
[1:07:42] you mention bradbrook and would that's the
area that is part of the zone that we're here
[1:07:48] because it would here because the only way
that would it too many house is well that I
said
[1:07:56] sector. WE work together and all that really
like if you want any information you can
[1:08:03] you can give all the information and we show
you all even I have the sample from the
[1:08:08] water if you want to know exactly I keep it
if you know there. You were all in I keep
[1:08:13] it, but it's what we have in our. Yes. Thank
you. Thank you. Merci. I'm. Terracotta park
[1:08:28] right in front of the. Park and the. Not at
all right. OK. Alright. So I have loved there
[1:08:49] since thousand and three, I noticed you have
been mentioning twenty twenty twenty
[1:08:55] twenty twenty twenty five flooded and two thousand
thirteen when the city came to
[1:09:03] look at the house and two thousand thirteen,
the inspector had never heard of
[1:09:07] that street flooding before I had seen it flood
twice before and so this is not my point.
[1:09:12] This is not necessarily. Only a very recent
event. It's been looking for a long time. I
[1:09:21] tried to speak to I've got some things you
have loved there since the very beginning
[1:09:26] haven't been able to get all of them to get
the impression that let me know just how long
does
[1:09:31] this before going on I. This is the point donegani
the corner of sandalwood and Belmont is
[1:09:43] lower than donegani street. This was designed
that way so so I'm very interesting and
[1:09:51] what you're planning to do in front of my house.
Like I said we have to present the final
[1:09:57] project to the council. First and then we alright
because you don't know more than what we've
[1:10:02] seen today. WE know more to just something
that we're not going to share to everyone
[1:10:07] before the council. See the final all right
are those basing. N'ont pas that soccer
[1:10:19] field is probably. I don't have two here than
the streets. So I'm very curious to know how
[1:10:24] the water is going to get to that to that everything
will be created with. The street
[1:10:34] surface. There is gonna be a lot of truth is
going in front of the house and for the next
[1:10:39] few years in that case for sure alright, another
issue just to come at extra information that
[1:10:46] Glenn Lynn ditch coming from terracotta. It's
also something that we have discussion with
[1:10:51] the agglomération de Montréal. It's their
ditch their supposed diameter. It's their
[1:10:59] responsibility. WE are working public works
with them as well we maintain it. But it's
very
[1:11:04] hard to have access. There's no roads or no
pas for equipment as well. So it's we have
the
[1:11:11] meeting with them few weeks ago and trying
to make them more involved in this issue alright.
[1:11:19] WE know that that is a huge retention basse
and already right. The creek is really deep
[1:11:26] full of water when before it starts to glendon.
Considered to build the berme along the
[1:11:35] top of Glen Street, so that we're holding more
water back into the park there, you could
[1:11:41] do thousands of cubic meter of water additional
water retention in the park itself by
[1:11:49] building a burning there of one or two hundred
feet, we send the plants and spikes that were
[1:11:57] the project at the last year was in two thousand.
There was a project that was done for the
[1:12:02] entire creek and it was under Montreal as well,
so we send the space to make sure that
[1:12:07] they address the situation by any option would
be considered I would point. Are you saying
[1:12:12] that has should have been not the itself, but
they someone from the meeting at mention.
[1:12:19] Why don't we do have a retention basin somewhere
in the park. The top Yes, but I
[1:12:28] want to. Hold back there, but then what's the
consequences of stream? Through the park itself
[1:12:39] from saint Louise Street down to Glen Helen,
where there is gonna be for dropped there at
[1:12:46] least it's gonna be looked at ok? I'll leave
it to the anyhow and thank you. Catherine Baxter.
[1:13:02] One one, two sandalwood so in the same neighborhood,
but around the corner from my name
[1:13:07] who is just speaking. Mr Roland mentioned that
there was a blocked pipe from cncp our
[1:13:16] theory in our specific neighborhood would have
been there that was a significant
[1:13:21] contributor to the water on terracotta avenue
just wondering if you can provide us
[1:13:26] with an update of what's going on with that
blockage that was found in cncp spip. We've
been
[1:13:34] working with them to to get that partial blockage
resolved. So on our and we were recently
[1:13:41] actually pumps out all the water in front of
their pipes. So we can go down and get
[1:13:45] proper pictures, so that we can give them all
the information necessary for them to carry
out
[1:13:49] the work and we have a meeting with them coming
up this week on the site in order to show
[1:13:54] them exactly where the issue is they came.
They did some work there still more work to
be
[1:13:59] done so be pumping on our and we were able
to clear out all the water to get it clear
[1:14:04] portrait of what the what the issue is on the
side and at the same time. WE went on the other
[1:14:09] side. This is on the south side were able to
go on the inside and get the clear pictures
also
[1:14:14] of the issues on their pipe goes there are
few different pipes and it becomes an open
[1:14:18] dish at some point between the track. So there
is a lot of debris that can end up in that
[1:14:23] pipes because of that and those sections of
pipes belong to them. So we need to follow
up
[1:14:28] with them to make sure they do their work and
and so we're continuous think there's two
[1:14:32] entities involved and we can't intervene directly
on the track. WE can't even go on the track.
[1:14:36] But we're working closely with them to get
it down as quickly as possible appreciate the
[1:14:40] updates so my follow-up question. Then is for
Mr Benoit is if that has been determined
[1:14:45] to be the reason for the following it took
place on terracotta avenue if the track
[1:14:51] being blocked of that is specifically the reason
why the corner flooded. It is certainly
[1:14:56] one of the factors for sure. It's one of the
factors. There are in that area where there
[1:15:00] are multitudes of different factors, there's
handling area and that's why you were
[1:15:06] collecting all the information to figure out
exactly where the problem came from and how
to
[1:15:11] address it because we don't want to address
what we think the problem is and then it just
[1:15:16] happens again, right. So there are there are
multitudes of different areas and for
[1:15:19] different parts. It's kind of still relatively
large area. But if there's anything that
[1:15:23] partially blocked will that for sure needs
to get resolved. So that's an easy and easy
win and
[1:15:27] then on the engineering side. They continue
with their projects to do a full analysis
[1:15:33] of the final question for this one goes to
Mr Roland again and two Mr. Tanguay in terms
of the
[1:15:40] response, both by public works and public security
in the event of future emergency. How
[1:15:46] has the city new support plan, how will that
change in terms of emergency compared to what
[1:15:52] we've seen in the past all the objectives here
is to make it so that there is a current
[1:15:57] blockage because in the area where the water
is existing it on the surface. WE can't pump
[1:16:02] from one and the other. It's like pump in the
water from one side of the pool to another.
It
[1:16:07] doesn't help him. WE can't pump over the track
and other. So we need to get the water across
[1:16:11] the track and so that's why for us the immediate
intervention is to resolve that if you.
[1:16:18] That's the that's the emergency for us ones.
That's resolved at least water is going to
go
[1:16:22] through this if the network is saturated and
saturated. There is nothing we can do it and
[1:16:28] we're in the same body of water and public
works against our house instead of driving
[1:16:33] through the flooding water like I'm talking
mother. I know preventative You guys are doing
[1:16:39] what you CAN you up against it with cncp, but
is there anything in the short term that
[1:16:44] we can do to see the difference in not having
a raging river between our house and the flood.
[1:16:53] Because the issues in the short term, but also
engineering has already done service of the
[1:16:57] area to see the sandbagging has to be done
in the right area and has to have to provide
the
[1:17:03] surface of the water is just going around.
Well, that's just it's just a waste of time.
So
[1:17:07] until we have the actual elevation in everything
and we can see that it's actually
[1:17:11] gonna resolve something. It's hard to take
it for sure. If there's something we can do
we
[1:17:15] will do it. That's the point. When you think
that we did with Montreal Montreal roxborough
[1:17:23] and the reason for that was because there is
used to flooding from the river and
[1:17:28] they were going and they have all kinds of
the latest technology inflatable deck all
[1:17:33] kinds of stuff. So the idea was to go over
and see if there's anything that we could learn
[1:17:37] from them to want to come on insight in the
area, because we think we have to do something
[1:17:42] temporary quickly in case of a short-term flood
and maybe you would really really work
[1:17:50] instead of the sound bike, there might be so
yes, they are taking very serious and they
[1:17:54] got some great options coming up and it's a
great great initiative that they work
[1:18:01] together. They have experienced in this before.
So it's going to help with the update of the
[1:18:07] fact that now it's more identified. You know
each storm of changes like we said on the
[1:18:12] map before there is section all over the city.
It's not just say well, it's all concentrated
[1:18:17] in one area. So we try and keep an eye on our
vulnerable points. So obviously, this will
become
[1:18:22] one of our points and we noticed that last
time water was going towards the house
[1:18:26] with people were driving up and down the streets
are responsible by our block it as
[1:18:30] soon as we can so at least, we don't have that
public works does have a second that they
[1:18:35] can't get out through the back end and we can
continue to make sure that the water goes
[1:18:39] towards the house. And if if the sewers are
cleared like we're hoping to add the water
[1:18:44] pass on the track. It's not because we won't
even have to go there, but there are things
[1:18:49] that we can do in response. I can't buy it
the water out of there or pump it over to the
[1:18:54] next month. All cause. It's gonna go right
back to the same place and come up the whole
[1:18:58] Ontario Canada avenue. But at least if we can
maintain that people don't drive through it
[1:19:02] and sound waves to your house is already a
good start sounds like and improvement. Thank
you.
[1:19:07] Thank you all. My name's Rob. I live at five
King. Unfortunately our flooded area
[1:19:16] didn't make your top five list for this year.
Maybe next year. WE we leave in a very concrete
[1:19:26] area where we were right beside two stations
and the building across from us. Also was deemed
[1:19:33] commerciale after the residential house was
turn down, so all that water and doesn't
[1:19:43] get absorbed at all by the grace is really
about somebody. We've already put the proposal
[1:19:50] and our neighbours have we both have the sending
driveway and so we have to fill them in and
[1:19:57] I noticed that you did mention and just briefly
mentioned subsidies. I know montreal as I
[1:20:02] believe it's called raniplex City of Montreal
is offering somebody to to get the work
[1:20:10] down. WE have we have to get this down. WE
can't wait because we stay up at night.
[1:20:15] Waiting to see. How much water is coming down.
So it to get out to try to keep the water
[1:20:20] from our basement so. That which is which which
is so I'm my questions about subsidies.
[1:20:33] Are they coming? What? What do you know anything
more about it? And is it retroactive cause
we
[1:20:38] need to get our work doing this spring. WE
can't wait for two years Is there any more
is
[1:20:46] there any more information about? The coming
coming out Twenty twenty six, but the
[1:20:52] exact intervention that will be is it still
under? So? That it would be retroactive for
[1:21:05] someone that I go ahead and then that work
those that we're looking as well. I can't get
[1:21:10] you that are not that those are some of the
elements that we're reflecting with respect
to the
[1:21:16] program. On the king is an area that has been
identified in the past, Mr. And I know the
[1:21:31] mapping was small, but there are various areas
throughout the territory that have been
[1:21:35] identified as high-risk areas. Hello, hello!
My name is Daniel. I leave it went away. Prince
[1:21:44] Rupert. Prince Rupert. Prince. Prince. Rupert
is next. Not far from the lake shore hospital.
[1:21:54] Close to the Century Park. OK. Our street.
In the last twenty years of getting flooded
about
[1:22:03] five times. First in at the beginning of the
two thousand when all of him was being built
[1:22:10] and everything all the water come down all
in them down down down. Prince Rupert. Now
I said
[1:22:17] goes down. Prince Rupert towards the century
park. The pipe doesn't connect like our
[1:22:26] pip stop halfway in the middle of the street
and a new pipe underground, of course started
[1:22:33] to four Wheatley and parcs. So all the water
would come from him and come and he there and
[1:22:41] and flood all of our house. This is happening
like five time now could we have a look
[1:22:47] at on blocking that pipes and and making an
open basin and Century park. That's right
[1:22:54] there. It's not even used as a soccer. Par
there is small areas that are used but large
[1:23:01] areas and technology park that are not used
to it all and could be dogs and and used in
[1:23:07] case of when we have this and just that it
is an area that there were looking into the
[1:23:14] types of interventions. I can't speak to that,
but there is an area that I've looked into
you
[1:23:19] are looking into to that you know that the
pipe doesn't connect in this is why I wanted
[1:23:27] to share this with you sector that we have
identified earlier perfect. Thank you. Thank
you
[1:23:36] very much. My name is Jennifer Idlewood. I'm
in general if the flood management system,
also
[1:23:50] is taking into consideration the spring for
the issue. There's a lot of people that
[1:23:56] are not on that map. My mom is on the bay.
She has flooding in the spring every year and
that
[1:24:04] has to do with the creek system that have been
filed in behind the bay that ran where the
[1:24:14] temple is down in front of the saint John Fisher
Church. I'm wondering if that has also been
[1:24:19] looking at it and has been incorporated into
the flood management system while the
[1:24:25] storm management plan that undergoing as we
speak will specify and this is something
[1:24:30] that will pop out as well cause we have the
the pipe in the street. There's also ditch
that
[1:24:35] are existing or have been filled with time
as well. So this is something that I'll go
[1:24:40] through everything again in the past. It was
drainage towards the back and then people were
[1:24:45] maintaining it and then there was a good flow
in the front or and or in the back. This is
[1:24:51] something that will be addressed in the storm
water treatment plan is it something
[1:24:56] that we want to go back to is it something
that we could have a plan B If there is something
[1:25:02] area with problems. It's yes, it's heavy rainfall,
but also snow melt as well where we know
[1:25:09] there is low spot a little bit of everywhere
in the city. Another question would be you
[1:25:17] have your maps where the trouble are will all
the residents? Have a chance to
[1:25:22] look at that so that they can also had their
areas. I know there was a big focus on the
[1:25:28] people that flooded during the floods, but
maybe something more general just you can get
a
[1:25:34] better idea of cause, there's people that are
here even tonight that are made by there
[1:25:40] is that you don't know of because it wasn't
wasn't on the red flags that pop up in August,
[1:25:48] twenty twenty four June, twenty twenty just
to reassure you basically when they did the
[1:25:54] first presentation of their report that is
underway with again, the storm water
[1:26:00] management plan, they put the two data on top
of each other all the map that we had the
[1:26:07] data where there was used with the flooding
in twenty twenty twenty twenty five and there
[1:26:13] that's what they had simulated in the hydraulique
network tools that we have and it was
[1:26:23] matching, whatever we had a complaint or those
data were matching. It was pretty
[1:26:28] impressive. Also this will address the other
issues that may be people didn't call.
[1:26:33] Maybe you didn't have flooded basement, but
there are still issues in the streets. If it
[1:26:38] goes to high in the street. Obviously, it's
more at risk for the property around there,
[1:26:43] but it's it was very impressed with the way
whose matching, the data was very good and
its
[1:26:50] these are also areas that will be locked into
last question will there be some kind of
[1:26:56] public consultation before any of these big
programs go forward and it just my concern
[1:27:03] might be the butterfly park. That's next to
the plan retention areas if there's
[1:27:08] gonna be there or if there is going to be you
know protection for that area or just just
[1:27:16] curious. I usually the presentation for this
type of projects will be done to the
[1:27:20] rest of evidence that are close by when the
contract is awarded and will be presenting
the
[1:27:28] project the contractors, the amount and what
is gonna be the impact on the close residence
[1:27:34] to it perfect. Thank you very much. Brooke
question first and then you want for work and
for
[1:27:47] the public security. What are the contact methods
and people have issues firstly if we si if
[1:27:54] we see where we think something we talked about
and reporting. You can contact the city the
[1:28:04] city, there was a number three zéro one two
three four, that's our community center, Obviously,
[1:28:11] if you're calling during the event, you might
have trouble getting through you also have
[1:28:16] different if you go on our website. You also
have different email address for the
[1:28:21] contact public security to contact public works.
You can send us a message by the way.
[1:28:26] Did you realize yesterday that we have the
sixth sense of water on our street. It didn't
[1:28:30] flouter our home. But I'm just letting you
know we take that into consideration, you know
if
[1:28:34] there is an act of problems in your basement
is flooding will obviously, it's not necessarily.
[1:28:38] The call us is to call directly nine-one-one
and will probably before you even if you do
get
[1:28:43] through it before you the right back to the
nine-one-one and we'll get all that information
[1:28:47] the day, the next few days after a major event
and we put it all together and that's
[1:28:51] where we get our map and all the different
people who called and so your information is
[1:28:57] important if you don't get through the first
time send an email. It doesn't mean you get
[1:29:01] the response right away, but at least we'll
get the information, ok and so forth as well
same
[1:29:08] same deal. Yes, you can contact the counter
sorry you can contact directly the the number
[1:29:17] of the city as mentioned or via email. As well
goes through to the communications counter
who
[1:29:24] dispatch it to us and any verify and we just
carry out the verification. There's a
[1:29:30] response to carry out. This will directly to
the residents. Is there a. Track of. The
[1:29:40] street? Yeah