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Good afternoon everybody

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and my good friends are a blessing With this, we open the

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meeting of the Housing Authority Board

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and we will start with a pledge

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of allegiance. I pledge

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Allegiance to the flag of the United States of America

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and to the republic for which it stands,

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one nation under God, indivisible, liberty,

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justice for all.

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It is the habit, the habit of this board since Mr.

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Mr. Sea, our designated liaison to the deity.

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Oh oh. Father God, we just thank you for being here today.

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We just thank you, Lord, for covering this county

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with all the grace and faith that you have given us.

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Lord, we look to you for every decision

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and every discussion we have in this room today.

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And may your power be overwhelming

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and may we be faithful stewards of

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what you want us to do.

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In your name we pray, amen.

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Amen. Thank you sir.

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Alright. I think first we're gonna start

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with an approval of the minutes.

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If I could have a motion in that direction. So moved.

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So moved. Any second directions,

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changes, alterations.

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Alright, second on that. And approve.

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All approve. Aye.

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Approved all public comment. Ms.

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Lisa, do you have something?

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Not yet, but I'll,

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That's pretty threat.

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That's threatening. All right.

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We move from that to the executive director's report.

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Mr. Clark, please sir.

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Thank you. So normally I'll,

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I use this this time as you were kind of going back

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and forth, Lisa, I use this time to, to kind of go over some

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of our key things like property management,

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property maintenance, and the housing choice vouchers is

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section eight, but since this is the first meeting of the

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of the month, we're gonna have the folks that actually do

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that down under new business present on each of those areas.

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We'll see if Brian's scheduled

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to be here to talk about maintenance.

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If he's not here, we'll we'll cover that.

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But down under new business, we're gonna have

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Hassani talk about the housing choice vouchers

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and give updates about

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what's happened since the last meeting.

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Lisa's gonna talk about

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what we have going on in the property management side

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of things, and then Brian

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or I will fill in for him if not

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to talk about the property maintenance parts of it.

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That said, in your packets, you'll see we have the usual

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reports about our occupancy.

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You can see right around as of August, we were about 84%

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occupied at Fisher Manor, working to turn those over

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93% at FoxTown, 89% at Graceville Terrace,

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Riverside Estate, 91.

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And our scattered sites a hundred percent in Terra

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and Grove, 97% August work orders.

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We had 203 new work orders in August,

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we completed 120 and then 98 shown outstanding.

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But we normally get to those pretty quickly.

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They're just outstanding from the end of the month

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to typically the first of the next month,

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you'll, you'll get a hou, you see the housing choice voucher

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is in there and we will,

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we'll go over that more when Hassani does her report.

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Let's see, is there anything else? So also in your packets,

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so I have your attention to

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that also in your packets is the finance report,

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which is prepared by our county finance office.

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They have been amazing and part of a big process

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of the county taking over management

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of the housing authority

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and taking it over as we've also had the benefit of lots

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of staff that you don't get to see every day.

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And part of that's the finance office, the leadership,

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the folks in the county commissioner's office,

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the county commissioners, et cetera, that,

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that are providing a lot to it.

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So we've worked over the years to really,

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really tighten up the finances within the last year.

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We've moved, we've moved over our, our track,

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our expense tracking

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and revenue tracking to the Tyler technologies

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that the county uses.

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We still use the sacs property management software to do

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our rents, our rent collections and things like that.

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And we've worked to integrate the two there.

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Mostly, it's mostly a hand integration.

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They don't talk to each other,

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but it, it seems to be going pretty well in regards

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to the financial reports that you have in front of you.

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You see that it's still early in fiscal year 27, but they,

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and they reflect the first part of the fiscal year.

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But overall, the revenues

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and expenditures are beginning to start flowing through

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our administrative property and voucher accounts.

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As expected staff continues to monitor each

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of the individual budgets.

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There are a few individual expense lines that,

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as you look at 'em, appear to be above budget,

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but mostly those lines had little

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or no original budget assigned to them.

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So there are places where, again,

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as we we're still learning about certain things

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that we might have expenses that we

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just didn't put in the budget.

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And we're working with Jeff and Justine

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and Nicole in the finance office to make sure that those,

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those are addressed.

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At this point though, there are no overall financial

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concerns that I, I need to bring up to the board.

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I will say that last Thursday, no,

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last Tuesday we met with Clifton Larson, Allen,

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the auditor, to start the annual audit.

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So we got that going on

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and we kicked that off with

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our county finance and the auditors.

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So we have to do that every year.

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And it's, it, it tends to be kind of extensive and deep

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because a lot of our funding

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for the housing choice vouchers comes from HUD and Federal.

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So there's a lot of auditing responsibilities.

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But again, another thing that since the county's taken over,

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we've gotten a very strong, reputable

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and competent firm to help with the audit.

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So I'm not gonna say I'm excited about an audit,

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but I think it'll, it'll go well

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just in regards to Hama.

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And that is, Hama is something that HUD is pushing on us

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and it's, it's that, that we're working to make sure

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that the housing authority is that we're covered

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with requirements both through our administrative plan,

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which we will be talking about here in a little bit.

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And that's being presented today

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and through ongoing program operations.

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And the idea behind Hoppa, H-O-T-M-A is it modernizes

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a number of HUD rules affecting

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how we administer assisted housing, mostly regarding

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how income, how people's income gets determined

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and what's allowed to determine what their income levels are

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and regarding calculations, assets, deductions,

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and reexamination.

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So I do want to, if you turn your attention to

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beyond our finance report, if you look in to something,

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I am personally very excited about

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a document called Senior Support Services.

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We're working real hard.

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I've been working with Lisa

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and I've been working with others in the community.

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And, but the Housing Authority is really working hard

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to launch a senior support services project.

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And the idea is to help adults remain safe, healthy,

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and connected, independent for as long as possible.

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So we provide a very good,

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and you guys talk about this a lot,

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we provide a very good home now,

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and it's even getting better with our,

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in our three developments

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that are specifically targeted towards seniors.

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But unfortunately, what we're learning as we try

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to tackle this, that affordable housing alone

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for our seniors just isn't enough for many of them.

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So a lot of them are just, they don't have the support

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that a lot of families have

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with their families for various reasons.

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They're, they're aging in place and it's getting more

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and more difficult for them to maintain health.

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Maybe tracking and,

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and different issues are catching up to 'em

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or are are catching them, surprising them.

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And it's just difficult for them to, to maintain.

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So when we took over in 2024,

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we did make major improvements in operations

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and in our facilities,

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but those improvements revealed

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that we just have a growing need.

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And there, there's approximately 200 seniors that we serve

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through those, those different developments with Terrapin,

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FoxTown and Grayville Terrace.

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So what our vision is, is to create a coordinated system

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of supports that allows our older groups

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to live independently longer there

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and to be able to do it healthier and happier.

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And also those residents support each other in, in a way

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that's very impressive most of the time.

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But when you get someone that hits a certain level

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and they need a lot of services, it tends

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to overwhelm even the folks around them and frustrates

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and makes folks angry.

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So what we've been doing, we've been working

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and reaching out to a DA lot

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of different partners out in the community to see

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what we can develop this, this senior support services ad.

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So we've reached out to, of course, the Area Agency on Aging

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who are always amazing.

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We've reached out to the folks at Queen Anns at home,

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a group called Chesapeake Caregivers.

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We've reached out to the health department,

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they've been great in Chop Tank Community Health.

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We've worked with Adult Protective Seniors Services,

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our senior services staff and volunteers and other groups.

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And our idea is to try to use those organizations

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and others to create the senior support services.

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The first thing we've done is we have, we desire to have

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a home care assistance policy

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or pilot where folks potentially from Chesapeake Caregivers

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will come in and offer one-on-one services

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to our seniors out in the departments.

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The idea is is that, you know, if, if Lisa

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or others staff notice that we've got a senior

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that just is having a hard time

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and they're not making it like they used to

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and could use a little bit additional support,

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we could just implement this grant, this,

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this home care grant to go out

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and meet with them individually and provide

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and see what kind of services maybe provide the services

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directly, maybe help coordinate and bring other services in

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and to get, and the idea is that we will have

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Chesapeake caregivers providing so many hours at each place

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estimated, and then if we need to rotate 'em around,

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and they'll be able to either maybe provide

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regular services up to a certain amount of hours overall,

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or maybe they just need to stop in one

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or two times to check on one of our tenants.

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So that's, we've got a grant. Yes. Mike,

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Question.

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Yes. How, how do you do the outreach?

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I'm having a hard time understanding

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how a senior living in a community, which I am one of those.

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Yep. And I never hear from any kinda outreach.

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So I, I guess there's a lot of different answers to that.

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And I'll let you ask Lisa when she presents too.

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But my answer to that is I'm not having a real hard time

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with that because a couple,

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there's a couple things you notice.

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One, if somebody regularly pays their rent

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and that stopped being paid, all of a sudden

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that's a, a hacker.

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But also is, like I said earlier, the seniors

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and the, the tenants, they really support each other.

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So if somebody's having a, so they'll let you know, you're

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Really focused on people who are in the system already.

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Yes. In our developments, this is specifically

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for the folks in our developments.

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Now, if it goes well and we can find a way to expand it

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or if we need to, or if we wanted

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to support like our housing choice voucher folks out in the

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community that are older, I, I see that.

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But this is a step-by-step process

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where we're really just trying to find funds to do it

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and then make it happen and build it up if it

259
00:12:36,615 --> 00:12:37,655
becomes successful.

260
00:12:37,835 --> 00:12:40,135
But it's mostly within our developments.

261
00:12:40,575 --> 00:12:43,295
I I think generally now you'd have to,

262
00:12:43,445 --> 00:12:44,855
Lisa could answer this better.

263
00:12:45,245 --> 00:12:47,655
We'd have to have some evidence of distress

264
00:12:48,715 --> 00:12:51,175
before we got involved

265
00:12:51,175 --> 00:12:52,975
because we're not gonna go out sort

266
00:12:52,975 --> 00:12:54,855
of into the general community. And

267
00:12:55,795 --> 00:13:00,095
So the general community in, in essence is unaware of the

268
00:13:00,485 --> 00:13:02,335
Potential Availability of services.

269
00:13:03,005 --> 00:13:04,655
General community has the area agency

270
00:13:04,655 --> 00:13:05,775
on aging, which is very good.

271
00:13:06,125 --> 00:13:08,615
Yeah. Okay. I mean they're, they're really, really good.

272
00:13:09,275 --> 00:13:10,895
But some folks don't know about it.

273
00:13:10,975 --> 00:13:12,655
I had a neighbor that called me

274
00:13:12,805 --> 00:13:16,055
because my background referred them to, to the

275
00:13:16,565 --> 00:13:18,575
area office and it worked out great.

276
00:13:18,595 --> 00:13:19,935
But a lot of folks don't know,

277
00:13:19,935 --> 00:13:22,615
even though they make every effort to advertise

278
00:13:22,615 --> 00:13:24,175
and put out on the street what they're doing.

279
00:13:24,445 --> 00:13:26,455
Yeah. My concern would be the ones

280
00:13:26,455 --> 00:13:27,615
that slip through the cracks.

281
00:13:27,615 --> 00:13:30,975
Right. And I don't know if you've got a handle on what kind

282
00:13:30,975 --> 00:13:33,215
of percentage of people that could

283
00:13:34,085 --> 00:13:37,615
benefit from senior services that just don't,

284
00:13:37,615 --> 00:13:38,935
aren't even aware they're available.

285
00:13:39,105 --> 00:13:40,135
Right, right.

286
00:13:40,525 --> 00:13:42,495
Lisa, would it be your sense that the,

287
00:13:42,605 --> 00:13:45,455
there's enough awareness of it in the public?

288
00:13:45,595 --> 00:13:46,595
Or

289
00:13:48,775 --> 00:13:51,435
Are you talking about in the public versus our tenants?

290
00:13:51,535 --> 00:13:53,395
Or just within our tenants?

291
00:13:53,935 --> 00:13:58,075
Within the senior community of Queen Ames County?

292
00:13:59,435 --> 00:14:01,075
I believe that a lot of 'em do know.

293
00:14:01,195 --> 00:14:03,355
I mean, I don't think they, I mean I've learned a lot,

294
00:14:03,495 --> 00:14:05,315
of course, I'm not to that point yet,

295
00:14:05,335 --> 00:14:10,155
but working with seniors, I, I think that they know of some,

296
00:14:10,335 --> 00:14:13,875
but there are so many different resources out there that I,

297
00:14:13,995 --> 00:14:15,315
I feel that they don't know about

298
00:14:15,825 --> 00:14:20,675
because it, it ranges from like in-home care,

299
00:14:21,345 --> 00:14:23,355
like where they need a lot of care

300
00:14:23,495 --> 00:14:24,915
and usually the people that need

301
00:14:24,915 --> 00:14:26,875
that family members are looking for it.

302
00:14:28,135 --> 00:14:30,595
And then, I mean, it, it could be as easy

303
00:14:30,695 --> 00:14:33,515
as they need companionship and they want somebody,

304
00:14:33,515 --> 00:14:35,795
and there's some programs that we found that Mike

305
00:14:35,795 --> 00:14:39,515
and I have met with that offer just that,

306
00:14:39,695 --> 00:14:42,435
or some groups other than the senior centers,

307
00:14:42,585 --> 00:14:44,155
what the things that they offer.

308
00:14:45,815 --> 00:14:47,515
So, thank you. Go ahead.

309
00:14:47,575 --> 00:14:50,835
How would this impact now the, the residents who

310
00:14:51,355 --> 00:14:55,965
Have in-house care coming in on a paid basis?

311
00:14:56,245 --> 00:14:59,845
I mean, do we have many residents who have AIDS coming in

312
00:14:59,845 --> 00:15:02,205
that they're paying for on their own? We,

313
00:15:02,225 --> 00:15:03,225
We have some.

314
00:15:03,225 --> 00:15:03,965
And sometimes it happens

315
00:15:04,055 --> 00:15:05,685
after they've lived there for a while

316
00:15:05,685 --> 00:15:08,965
and their health declines and then they need it.

317
00:15:08,965 --> 00:15:10,365
But a lot of tenants can't.

318
00:15:11,235 --> 00:15:13,685
What we're finding is a lot of tenants can't afford that.

319
00:15:15,105 --> 00:15:18,165
So then they are kind of stuck.

320
00:15:18,165 --> 00:15:19,805
And some of them don't have family members.

321
00:15:19,915 --> 00:15:22,245
They don't have any kind of assistance or help.

322
00:15:22,705 --> 00:15:24,165
And so we're recognizing it.

323
00:15:24,505 --> 00:15:25,965
I'm recognizing it and seeing it every

324
00:15:26,025 --> 00:15:27,205
day when I'm working with them.

325
00:15:27,565 --> 00:15:29,405
'cause I'm working hand in hand with tenants

326
00:15:30,265 --> 00:15:34,365
and seeing the decline even within months of tenants.

327
00:15:34,865 --> 00:15:35,865
You know,

328
00:15:36,385 --> 00:15:38,525
So do we see this as a needs-based thing

329
00:15:38,665 --> 00:15:42,435
or an age-based service that we're gonna offer

330
00:15:43,505 --> 00:15:45,275
that we would, would we offer every,

331
00:15:45,765 --> 00:15:49,315
every resident the opportunity to participate in this?

332
00:15:49,545 --> 00:15:52,675
This could be the idea behind it is, I mean the,

333
00:15:52,745 --> 00:15:53,915
what we're thinking about, right.

334
00:15:53,915 --> 00:15:54,915
Well, there's a couple things.

335
00:15:54,915 --> 00:15:57,275
First of all, let me explain in regards

336
00:15:57,275 --> 00:15:59,875
to the senior support, the actual going out

337
00:15:59,875 --> 00:16:03,235
and the home care assistance, we see that as, you know,

338
00:16:03,375 --> 00:16:05,035
we would, if, if Lisa

339
00:16:05,215 --> 00:16:08,395
or somebody in the property management team recognizes

340
00:16:08,395 --> 00:16:11,595
that somebody's having a certain issue, that maybe one

341
00:16:11,595 --> 00:16:15,595
of our, one of our, our arrows in our quiver would be to,

342
00:16:15,595 --> 00:16:17,155
you know, say, Hey, let's get, see,

343
00:16:17,165 --> 00:16:18,435
let's get the home care out there

344
00:16:18,435 --> 00:16:19,795
and just talk to 'em, see what's going on,

345
00:16:19,795 --> 00:16:21,675
see if they can support us and help us with that.

346
00:16:22,095 --> 00:16:24,875
So it would kind of come up and bubble up that way.

347
00:16:25,815 --> 00:16:29,835
But in regards to, if you think of, that's just one piece

348
00:16:29,975 --> 00:16:32,595
of this whole senior support services concept

349
00:16:32,665 --> 00:16:33,755
that we've been developing

350
00:16:33,755 --> 00:16:35,195
and working on and trying to build.

351
00:16:35,585 --> 00:16:38,035
It's, it's, we're trying to build it using all kinds

352
00:16:38,035 --> 00:16:39,715
of different funding sources and things like that.

353
00:16:40,335 --> 00:16:42,795
But this home care systems, we're currently looking

354
00:16:42,815 --> 00:16:44,035
for grants to cover that.

355
00:16:44,735 --> 00:16:48,075
But there's also other core components.

356
00:16:48,095 --> 00:16:50,195
And I'll circle back to that point in just a second.

357
00:16:50,255 --> 00:16:51,635
But the other core components of

358
00:16:51,635 --> 00:16:53,635
what we're thinking about are the home care assistance,

359
00:16:54,835 --> 00:16:56,835
resident navigation and care coordination,

360
00:16:56,835 --> 00:16:59,755
which we would like, use our different places in this,

361
00:16:59,975 --> 00:17:02,035
in the, the community to work on that.

362
00:17:02,415 --> 00:17:04,115
Onsite health and support services,

363
00:17:04,115 --> 00:17:05,675
which I wanna talk about in a little bit.

364
00:17:05,785 --> 00:17:07,995
Healthy aging and community engagement.

365
00:17:08,345 --> 00:17:10,395
Like one of my goals is I'd like to set up

366
00:17:10,415 --> 00:17:12,515
and try to get a higher percentage

367
00:17:12,515 --> 00:17:16,355
of our residents attending the senior centers and,

368
00:17:16,355 --> 00:17:18,275
and going there and, and offering incentives

369
00:17:18,375 --> 00:17:19,995
for our folks at actually go

370
00:17:19,995 --> 00:17:22,475
and participate in the senior centers instead of kind

371
00:17:22,475 --> 00:17:24,035
of sitting around in their apartments all day

372
00:17:24,035 --> 00:17:25,995
and not doing anything and maybe getting depressed.

373
00:17:25,995 --> 00:17:29,195
So that'd be a big, and then also transition planning just

374
00:17:29,195 --> 00:17:30,915
to see if they're, if they need any

375
00:17:30,915 --> 00:17:32,355
more services, what needs to happen.

376
00:17:32,495 --> 00:17:33,715
So those are the key parts.

377
00:17:33,815 --> 00:17:37,915
So right now of that plan, what we're working on is one,

378
00:17:37,955 --> 00:17:40,355
we've got the grant into the community foundation

379
00:17:40,355 --> 00:17:41,515
to see if we can get some of

380
00:17:42,135 --> 00:17:44,075
the home care assistance covered.

381
00:17:44,575 --> 00:17:47,595
The other part is, which I'm extremely excited about,

382
00:17:47,815 --> 00:17:50,645
is a partnership with Chesapeake or,

383
00:17:50,705 --> 00:17:52,685
or Chop Tank Community Health Services.

384
00:17:52,785 --> 00:17:55,445
And you'll see in your packet, hopefully you'll see

385
00:17:56,715 --> 00:17:58,525
this news article that just came out.

386
00:17:58,665 --> 00:18:01,405
But they have got a van that is basically,

387
00:18:01,405 --> 00:18:03,325
this is primary care that they offer.

388
00:18:04,325 --> 00:18:06,365
They offer it and they're able to reimburse,

389
00:18:08,365 --> 00:18:10,445
reimburse insurance to pay for it and provide supports.

390
00:18:10,825 --> 00:18:14,525
Now they are going to be two, two days out of every month.

391
00:18:14,525 --> 00:18:16,485
They're gonna be in our FoxTown parking lot.

392
00:18:16,865 --> 00:18:19,165
And they're gonna be able to provide services not only

393
00:18:19,165 --> 00:18:21,685
to our FoxTown folks, but folks in that community that need

394
00:18:21,685 --> 00:18:23,965
to help, that can stop by there, by appointment only.

395
00:18:24,555 --> 00:18:29,165
Also, and this is, it's a, it's full, I mean,

396
00:18:29,385 --> 00:18:31,685
in chop tank health services, they've been great

397
00:18:31,945 --> 00:18:33,205
and we're gonna kick it off

398
00:18:33,305 --> 00:18:34,405
and kind of introduce it

399
00:18:34,405 --> 00:18:37,805
to the FoxTown community on September 29th from one

400
00:18:37,805 --> 00:18:38,925
to four right there in our,

401
00:18:38,985 --> 00:18:42,085
in our waiting room there at FoxTown. They're looking

402
00:18:42,085 --> 00:18:44,565
Forward to that is what chance is there, if

403
00:18:44,765 --> 00:18:47,285
that works out, can we spread that up to a terrapin?

404
00:18:47,425 --> 00:18:49,005
You're singing my song. That's the goal.

405
00:18:49,005 --> 00:18:51,925
Terrapin and Graceville Terrace right now they've,

406
00:18:51,995 --> 00:18:54,325
they they're, they actually apparently, according to them,

407
00:18:54,325 --> 00:18:58,525
have a grant and they'll see that if they get another van

408
00:18:58,555 --> 00:19:00,525
that I think that if this works out, the,

409
00:19:00,525 --> 00:19:02,645
they're willing to have that discussion. What do

410
00:19:02,645 --> 00:19:04,205
They have a PA on that thing?

411
00:19:04,665 --> 00:19:05,965
PA or possibly md.

412
00:19:06,155 --> 00:19:08,045
Yeah, I mean it's, it's,

413
00:19:08,045 --> 00:19:10,325
it's gonna be like a full primary care there.

414
00:19:10,425 --> 00:19:12,925
So that, that is such a key part that, that I,

415
00:19:12,925 --> 00:19:14,885
that's, I'm very excited abouts. That's, that's huge.

416
00:19:15,345 --> 00:19:18,405
That's really good. So I, I it's just,

417
00:19:18,585 --> 00:19:20,005
and hopefully we can pull this together.

418
00:19:20,005 --> 00:19:21,685
It's a lot of moving parts

419
00:19:22,065 --> 00:19:24,445
and trying to do it in a way that we're using the resources

420
00:19:24,445 --> 00:19:26,165
that already there to combine it all together.

421
00:19:26,465 --> 00:19:28,765
And I appreciate property management,

422
00:19:28,805 --> 00:19:30,165
I appreciate all our community partners.

423
00:19:30,265 --> 00:19:31,265
Yes.

424
00:19:31,865 --> 00:19:34,245
My last question didn't Ask, not last, but

425
00:19:35,475 --> 00:19:36,475
Another question.

426
00:19:36,475 --> 00:19:40,965
Is there an income threshold to qualify for any of these?

427
00:19:41,025 --> 00:19:44,205
If can, I mean, can you make too much money in income

428
00:19:44,385 --> 00:19:46,005
and you are excluded?

429
00:19:46,345 --> 00:19:48,245
You talking about the authority or the,

430
00:19:48,825 --> 00:19:49,825
For any of these services?

431
00:19:49,985 --> 00:19:52,565
Pretty much every service that we have.

432
00:19:52,725 --> 00:19:54,885
I mean, they've gotta meet an income threshold to be able

433
00:19:54,885 --> 00:19:57,525
to qualify to get into our apartments.

434
00:19:57,595 --> 00:20:00,485
They gotta be under a certain, I think is it 50%

435
00:20:00,745 --> 00:20:02,245
of area media income.

436
00:20:02,585 --> 00:20:04,085
So they gotta be lower than 50%

437
00:20:04,105 --> 00:20:06,245
to even get into one of our places. Yeah.

438
00:20:06,315 --> 00:20:08,925
It's, it's really monitored. And there's the monitor,

439
00:20:09,255 --> 00:20:10,255
Right?

440
00:20:10,255 --> 00:20:12,285
And then every program Just have somebody living in the

441
00:20:12,285 --> 00:20:17,045
community that's a senior that has sufficient income

442
00:20:17,345 --> 00:20:20,605
to live and buy their groceries and pay their rent

443
00:20:20,625 --> 00:20:22,085
or their mortgage or whatever.

444
00:20:23,395 --> 00:20:26,045
Does, does that mean that person doesn't qualify for any

445
00:20:26,205 --> 00:20:27,205
Services?

446
00:20:27,205 --> 00:20:27,685
They could still come to the senior

447
00:20:27,685 --> 00:20:29,605
centers as my understanding.

448
00:20:29,705 --> 00:20:31,765
And then at the senior centers, they've got the wealth

449
00:20:31,765 --> 00:20:34,005
of all the expertise of the staff at the senior centers

450
00:20:34,115 --> 00:20:37,125
that can then, that are then know about all the different

451
00:20:37,885 --> 00:20:39,685
benefits that they could be eligible for

452
00:20:40,185 --> 00:20:43,845
Person, like in that situation, not precluded from getting

453
00:20:43,845 --> 00:20:44,845
Service.

454
00:20:44,845 --> 00:20:46,125
No, I think that, I mean, it, it depends

455
00:20:46,125 --> 00:20:47,380
what service they're looking to get.

456
00:20:47,425 --> 00:20:49,365
But that would have to go to one of the kind

457
00:20:49,365 --> 00:20:50,525
of the benefits people could,

458
00:20:50,695 --> 00:20:52,725
could advise them in every situation.

459
00:20:52,955 --> 00:20:54,165
Just like in our housing office,

460
00:20:54,165 --> 00:20:55,445
every situation's a little different.

461
00:20:55,505 --> 00:20:57,205
So it'd probably be good for them to come in,

462
00:20:57,515 --> 00:20:58,765
explain their situation

463
00:20:58,765 --> 00:21:01,645
and then the benefits person would, would be able to say,

464
00:21:01,645 --> 00:21:05,575
here's what I think you got a shot at moving on.

465
00:21:05,675 --> 00:21:08,335
So, so that's that. That's very exciting.

466
00:21:08,735 --> 00:21:13,215
We had a visit just from a hud HUD on September 2nd.

467
00:21:13,215 --> 00:21:15,135
We had a visit from Laces Summers

468
00:21:15,155 --> 00:21:18,615
who is the field office director for HUD in Baltimore.

469
00:21:20,075 --> 00:21:22,575
We also are in the process of rebranding

470
00:21:22,575 --> 00:21:24,655
and just trying to make our look a little tighter.

471
00:21:25,115 --> 00:21:27,975
So you'll see that we have a new brochure that this is not,

472
00:21:27,975 --> 00:21:28,975
it's not just a brochure.

473
00:21:28,985 --> 00:21:30,495
We're gonna go out, we've got the new logo,

474
00:21:30,545 --> 00:21:33,535
we've got the new look, everything, all our documents,

475
00:21:33,715 --> 00:21:34,855
all our forms.

476
00:21:35,955 --> 00:21:38,975
Our website is just going to continue to try

477
00:21:38,975 --> 00:21:40,175
to make it tighter and cleaner

478
00:21:41,035 --> 00:21:42,895
and easier for folks to understand

479
00:21:43,035 --> 00:21:46,055
and more professional as we move forward.

480
00:21:46,515 --> 00:21:50,735
So that we're looking at DocuSign potentially some

481
00:21:50,735 --> 00:21:52,975
of our forms we might be able to sign electronically.

482
00:21:52,975 --> 00:21:55,095
Like if anybody's ever sold a house in the future

483
00:21:55,095 --> 00:21:57,335
where you just kind of, or bought a house in the future,

484
00:21:57,515 --> 00:21:58,815
you can just do DocuSign.

485
00:21:58,835 --> 00:22:01,495
So we're in the process of starting that up right now.

486
00:22:03,875 --> 00:22:06,135
We are working on commissioner transition.

487
00:22:06,195 --> 00:22:07,855
We know that we're going to at least have

488
00:22:07,995 --> 00:22:09,335
one new commissioner.

489
00:22:10,955 --> 00:22:13,295
So we've got a transition guide that we've been working on.

490
00:22:14,305 --> 00:22:16,215
We've also been working on reports

491
00:22:16,395 --> 00:22:18,095
for what's called the Cooper reports,

492
00:22:18,095 --> 00:22:21,335
which is the continuity of operations plan and report.

493
00:22:23,595 --> 00:22:28,175
So that is in case we ever have some sort of emergency,

494
00:22:28,175 --> 00:22:30,135
how do we make sure we continue operations.

495
00:22:30,355 --> 00:22:32,095
So that's something we're working on.

496
00:22:32,095 --> 00:22:33,575
We're doing that both for the county

497
00:22:34,035 --> 00:22:37,095
and then Brian Junior, Brian Barnshaw Jr.

498
00:22:37,195 --> 00:22:41,535
Is digging deeper on specifically if we have an emergency at

499
00:22:41,555 --> 00:22:44,655
one of our sites, what's our strategy, what's our plan

500
00:22:44,655 --> 00:22:47,615
that we can whip out depending on the various scenarios.

501
00:22:47,675 --> 00:22:49,655
And there's, it's a scary thing

502
00:22:50,195 --> 00:22:51,695
as you think about all the

503
00:22:51,895 --> 00:22:53,175
possible scenarios that could happen.

504
00:22:55,535 --> 00:22:58,855
Just as you know that one of the agreements that this,

505
00:22:58,925 --> 00:23:01,095
when the county took over that we had is

506
00:23:01,095 --> 00:23:03,775
that when the Slippery Hill developed the second part

507
00:23:03,775 --> 00:23:07,535
of their development, slippery Hill two, that they,

508
00:23:07,605 --> 00:23:09,575
they partnered with the housing authority.

509
00:23:09,595 --> 00:23:13,135
And the Housing authority has 11% ownership in this,

510
00:23:13,195 --> 00:23:15,095
in the Slippery Hill two part.

511
00:23:16,625 --> 00:23:19,495
Which is, is not a lot.

512
00:23:19,755 --> 00:23:21,975
But now I just wanna let you know that one

513
00:23:21,975 --> 00:23:23,175
of the things they did when they set up

514
00:23:23,175 --> 00:23:26,255
that partnership was they created a nonprofit organization

515
00:23:26,365 --> 00:23:28,695
because they thought that's what was necessary for that.

516
00:23:29,505 --> 00:23:32,375
Turns out the nonprofit organization wasn't necessary.

517
00:23:32,375 --> 00:23:33,935
They could have used the housing authority

518
00:23:33,955 --> 00:23:35,175
entity on its own.

519
00:23:35,395 --> 00:23:36,535
So they're in the process

520
00:23:36,595 --> 00:23:39,415
of redoing the legal paperwork just to reflect that.

521
00:23:40,965 --> 00:23:43,335
There's also the housing,

522
00:23:44,795 --> 00:23:47,885
our housing choice vouchers that we have,

523
00:23:47,995 --> 00:23:50,685
that we offer the project-based vouchers at Slippery Hill.

524
00:23:50,705 --> 00:23:52,405
It took a year later to get started.

525
00:23:52,825 --> 00:23:54,885
So they're currently working on some paperwork

526
00:23:55,265 --> 00:23:56,405
to reflect that.

527
00:23:56,405 --> 00:23:58,685
It took us a year. Those that's going thanks to Asani

528
00:23:58,685 --> 00:24:00,525
and others, that's going very well right now.

529
00:24:00,595 --> 00:24:03,845
It's expensive but it's what HUD wants.

530
00:24:04,345 --> 00:24:06,765
And, but at that same point, we've got

531
00:24:06,765 --> 00:24:08,485
that flowing well at the moment

532
00:24:10,345 --> 00:24:12,845
and I think it's probably enough.

533
00:24:12,945 --> 00:24:14,005
You guys are probably thinking.

534
00:24:14,005 --> 00:24:16,565
But I think that's pretty much everything I have to add.

535
00:24:16,685 --> 00:24:18,765
A lot of the other stuff, you'll get more updates on

536
00:24:18,785 --> 00:24:22,765
how everything's going when we get reports from our property

537
00:24:22,765 --> 00:24:25,085
manager and our housing choice voucher expert.

538
00:24:25,265 --> 00:24:28,245
And so that's my executive report. Mike,

539
00:24:28,245 --> 00:24:30,565
You, you may have already commented on this

540
00:24:30,565 --> 00:24:33,325
and I might have missed it, but what, what kind of length

541
00:24:33,385 --> 00:24:35,085
of is the waiting list for

542
00:24:36,345 --> 00:24:37,685
For housing choice voucher?

543
00:24:37,725 --> 00:24:39,125
I mean for what?

544
00:24:39,465 --> 00:24:41,245
For any, What are we pulling?

545
00:24:41,265 --> 00:24:42,405
We were just talking about that this morning.

546
00:24:42,405 --> 00:24:43,965
What, how many years? How

547
00:24:44,025 --> 00:24:45,725
how many years deep are is our waitings?

548
00:24:46,585 --> 00:24:49,565
So we're right now it's at least a two year waiting list

549
00:24:50,585 --> 00:24:51,585
For in county.

550
00:24:51,905 --> 00:24:53,885
For in county. OUTTA county. It's,

551
00:24:54,265 --> 00:24:57,405
So that's pretty much been around

552
00:24:57,405 --> 00:24:59,085
that same number. Yeah, for a long

553
00:24:59,245 --> 00:25:00,245
Time.

554
00:25:00,245 --> 00:25:03,245
It's about, yeah those waiting lists are still open.

555
00:25:03,265 --> 00:25:04,965
People can go wait on our website

556
00:25:04,985 --> 00:25:07,885
and get on that waiting list for our, our properties.

557
00:25:08,345 --> 00:25:11,285
But it's gonna be at least two years if you live in Queen

558
00:25:11,505 --> 00:25:13,485
and it, you really need to live in Queenan County

559
00:25:13,485 --> 00:25:15,085
to have a chance At most of our places

560
00:25:15,625 --> 00:25:17,045
You have to be a current resident.

561
00:25:17,555 --> 00:25:19,085
Yeah. You can get on the waiting list

562
00:25:19,085 --> 00:25:23,285
and become a resident and not lose your spot. So,

563
00:25:23,835 --> 00:25:24,835
Okay.

564
00:25:25,445 --> 00:25:27,525
I believe if we had the facilities

565
00:25:27,665 --> 00:25:31,725
to take those people in the list would reestablish itself.

566
00:25:32,515 --> 00:25:35,845
What keeps it from being longer is that it's two years long.

567
00:25:36,115 --> 00:25:39,325
Yeah. I mean there's almost no, it's a long time

568
00:25:40,865 --> 00:25:43,965
no end to the housing that the public could use

569
00:25:45,145 --> 00:25:48,005
and there's a measure that a county can afford

570
00:25:48,105 --> 00:25:49,805
and we're pretty close to it.

571
00:25:49,915 --> 00:25:51,205
It's a, it's, I think it's,

572
00:25:55,145 --> 00:25:56,145
Yes sir.

573
00:25:56,145 --> 00:25:57,765
Alright, we ready to move on to old business?

574
00:25:59,105 --> 00:26:00,725
Yes sir. Alright, Thanks sir.

575
00:26:01,585 --> 00:26:05,405
So first thing on Under Old Business is our new decks at

576
00:26:05,405 --> 00:26:08,325
Fisher Manor, we, again we're, it's, we're working to make

577
00:26:08,325 --> 00:26:10,485
that community nicer and cleaner.

578
00:26:10,545 --> 00:26:14,765
And one of the things as we, we've redeveloped a lot

579
00:26:14,765 --> 00:26:16,525
of those apartments, we've worked on the outside,

580
00:26:16,695 --> 00:26:17,725
we've done things like that.

581
00:26:17,725 --> 00:26:19,485
We've cleaned it up, it's got a new playground,

582
00:26:19,975 --> 00:26:22,925
we've painted the back storage units

583
00:26:23,185 --> 00:26:24,485
and we've worked to keep it cleaner.

584
00:26:24,575 --> 00:26:27,125
We're also working intensely on crime

585
00:26:27,785 --> 00:26:30,565
and bringing that down to make it a nice neighborhood

586
00:26:30,575 --> 00:26:32,325
where people can enjoy to live.

587
00:26:32,985 --> 00:26:35,445
And what we really believe is one of,

588
00:26:35,445 --> 00:26:36,805
there's two things in my mind,

589
00:26:36,855 --> 00:26:39,245
maybe three that'll make it really look like a nice

590
00:26:39,245 --> 00:26:42,565
community where, you know, make it look,

591
00:26:42,675 --> 00:26:44,245
look like the nice community is.

592
00:26:44,245 --> 00:26:45,405
And that's the fisherman.

593
00:26:45,465 --> 00:26:48,485
The decks on those things are just really rough looking.

594
00:26:49,105 --> 00:26:51,405
So after a year and lots of architecture

595
00:26:51,405 --> 00:26:54,925
and lots of engineering, we have completed the bid process

596
00:26:55,185 --> 00:26:56,925
and we're working through the responsiveness

597
00:26:56,925 --> 00:26:59,045
and qualification issues with bids received.

598
00:27:00,585 --> 00:27:02,005
It looks like our apparent

599
00:27:02,825 --> 00:27:05,045
low bidder was determined to be non-responsive.

600
00:27:05,045 --> 00:27:07,405
So we're moving with the next bidder

601
00:27:07,705 --> 00:27:09,085
and hope to have that in front

602
00:27:09,085 --> 00:27:11,245
of the commissioners here soon.

603
00:27:13,665 --> 00:27:15,045
So that's very exciting to get.

604
00:27:15,105 --> 00:27:17,325
We think that we might have those. The plan is we'll have

605
00:27:17,325 --> 00:27:19,085
those decks done hopefully by the end

606
00:27:19,085 --> 00:27:20,565
of November now at this point.

607
00:27:22,345 --> 00:27:25,885
So the next thing is we've got paving.

608
00:27:26,265 --> 00:27:29,085
The next new thing would be paving at both our fisherman

609
00:27:29,085 --> 00:27:31,045
and our Graceville Terrace parking lots.

610
00:27:31,505 --> 00:27:33,525
And we got a grant to pay for those.

611
00:27:34,345 --> 00:27:37,685
In the process of applying, the price of paving went up.

612
00:27:38,065 --> 00:27:39,565
So we went back to the state

613
00:27:39,585 --> 00:27:41,725
and asked, Hey look, can we have a little bit more money?

614
00:27:42,045 --> 00:27:43,285
'cause if the money we have now,

615
00:27:43,285 --> 00:27:44,965
we could only do one of those parking lots.

616
00:27:44,965 --> 00:27:46,445
And they are both in rough shape.

617
00:27:46,945 --> 00:27:48,005
And the state came back

618
00:27:48,245 --> 00:27:49,885
'cause they've been wonderful through the Community

619
00:27:49,885 --> 00:27:51,085
Development Block grant and

620
00:27:51,085 --> 00:27:52,285
they gave us the additional money.

621
00:27:52,665 --> 00:27:53,925
So we have additional money

622
00:27:53,985 --> 00:27:56,445
to do paving both in the Fisher Manor

623
00:27:56,625 --> 00:27:57,845
and Graceville Terrace.

624
00:27:57,905 --> 00:27:59,845
Now we might be pushing that out

625
00:28:00,005 --> 00:28:02,125
'cause you wanna do both those projects at the same time

626
00:28:02,225 --> 00:28:05,405
to save money according to our engineers out at DPW

627
00:28:05,505 --> 00:28:08,845
who have been a huge help for that.

628
00:28:09,145 --> 00:28:13,005
And so we're looking to push that out a little bit.

629
00:28:13,545 --> 00:28:16,885
But I believe once we get that going,

630
00:28:16,885 --> 00:28:19,125
that'll be another thing that makes it look nice.

631
00:28:19,385 --> 00:28:21,725
We are also in the midst of talking with some

632
00:28:22,405 --> 00:28:25,125
nonprofit organizations that do landscaping work

633
00:28:25,125 --> 00:28:28,285
to maybe get some nice landscaping out at fisherman or two.

634
00:28:31,225 --> 00:28:33,885
So that's, that's the Community Development Block grant.

635
00:28:33,885 --> 00:28:37,405
And then just to follow up from last year's board

636
00:28:38,165 --> 00:28:40,485
strategic planning, you may recall that

637
00:28:41,045 --> 00:28:42,125
I believe it was last January,

638
00:28:42,265 --> 00:28:44,765
but maybe it was last November, that the housing authority

639
00:28:45,465 --> 00:28:47,205
in Comple in collaboration

640
00:28:47,205 --> 00:28:49,005
with our housing county housing office

641
00:28:49,025 --> 00:28:51,485
and the local management board has recently released a

642
00:28:51,485 --> 00:28:54,885
request for proposals for community needs assessment.

643
00:28:55,625 --> 00:28:58,445
And this RFP builds on the inter-agency needs assessment

644
00:28:58,445 --> 00:29:01,485
concept discussed during our, our strategic planning.

645
00:29:02,265 --> 00:29:03,645
And the assessment is intended

646
00:29:03,665 --> 00:29:05,885
to look at community needs across systems

647
00:29:05,945 --> 00:29:07,245
rather than in isolation.

648
00:29:07,245 --> 00:29:09,845
So it's gonna look across all three including

649
00:29:09,985 --> 00:29:11,805
how community conditions, policies,

650
00:29:12,065 --> 00:29:14,565
and systems affect housing affordability

651
00:29:14,945 --> 00:29:16,565
and quality of life in our county.

652
00:29:17,465 --> 00:29:19,165
The goal is to produce a practical

653
00:29:19,775 --> 00:29:24,485
actionable recommendations that can help us, the Department

654
00:29:24,485 --> 00:29:27,045
of Housing community organizations, local leaders, respond

655
00:29:27,045 --> 00:29:29,765
to current needs while planning for future growth.

656
00:29:30,305 --> 00:29:31,445
So that's where we are.

657
00:29:31,445 --> 00:29:34,965
And that's actually that RFP is out on the streets now

658
00:29:35,105 --> 00:29:38,565
and I think responses are due.

659
00:29:40,805 --> 00:29:42,725
September 16th is the deadline for that.

660
00:29:43,665 --> 00:29:45,765
So those are all the things we've kind

661
00:29:45,765 --> 00:29:47,405
of updates on old business

662
00:29:53,065 --> 00:29:55,125
And I Is it good Okay.

663
00:29:55,125 --> 00:29:59,245
To move into the new business. All right.

664
00:29:59,865 --> 00:30:03,645
So the first thing I wanna note is, you may have remembered,

665
00:30:04,785 --> 00:30:06,445
is that is an update

666
00:30:06,465 --> 00:30:09,005
to our housing choice voucher administrative plan.

667
00:30:09,115 --> 00:30:12,405
It's that pick three inch book right there.

668
00:30:12,525 --> 00:30:15,005
I emailed it out to the group about two weeks

669
00:30:15,105 --> 00:30:16,965
ago, two to three weeks ago.

670
00:30:16,985 --> 00:30:18,285
So you gotta have a look at it.

671
00:30:18,985 --> 00:30:23,605
But basically this plan is the plan that or it's not.

672
00:30:23,635 --> 00:30:25,565
It's a policy book. It's not a planning book.

673
00:30:25,565 --> 00:30:28,565
It's a policy book that establishes the policies

674
00:30:28,565 --> 00:30:30,765
that we operate when we administer

675
00:30:30,785 --> 00:30:32,005
the housing choice vouchers.

676
00:30:32,005 --> 00:30:33,925
It's section eight housing assistance.

677
00:30:34,835 --> 00:30:38,045
There's, because it's federal money, it requires a book

678
00:30:38,045 --> 00:30:41,885
that thick and we, we do use it to, to put

679
00:30:41,885 --> 00:30:44,485
that book together, we use a group called Nan McKay.

680
00:30:45,755 --> 00:30:48,285
They monitor HUD requirements, their consultants,

681
00:30:48,285 --> 00:30:50,965
they're countrywide, they monitor HUD requirements

682
00:30:50,965 --> 00:30:53,085
and provide updates to help keep the plan current

683
00:30:54,555 --> 00:30:57,685
because our plan had fallen several updates behind

684
00:30:59,155 --> 00:31:02,085
this version that I asked you guys to approve today.

685
00:31:02,395 --> 00:31:06,165
What brings us from the 2023 version edition

686
00:31:07,155 --> 00:31:09,965
through July and August of the current year 2026.

687
00:31:10,845 --> 00:31:12,445
These are not changes being made

688
00:31:12,445 --> 00:31:14,245
because of a specific Queen Annes

689
00:31:14,245 --> 00:31:15,405
County issue at this point.

690
00:31:16,265 --> 00:31:18,485
The purpose is just to bring the plan into alignment

691
00:31:18,515 --> 00:31:20,845
with current HUD requirements

692
00:31:20,845 --> 00:31:23,925
and recommended policy changes that have come from hud.

693
00:31:24,905 --> 00:31:28,885
The updated plan also retains local policy language

694
00:31:28,885 --> 00:31:30,805
that some of you may remember that this board approved

695
00:31:31,435 --> 00:31:32,765
back in chapter eight

696
00:31:32,765 --> 00:31:36,725
and nine, including section nine one dash 1.1.

697
00:31:36,725 --> 00:31:40,245
Where we changed, had some changes regarding how leases

698
00:31:40,245 --> 00:31:43,165
and rent, as you note,

699
00:31:43,225 --> 00:31:44,925
the plan is more than a thousand pages.

700
00:31:45,065 --> 00:31:48,605
So you guys received it electronically to look it over

701
00:31:49,345 --> 00:31:50,765
and that you probably noted

702
00:31:50,925 --> 00:31:52,405
that the changes are shown in blue

703
00:31:52,425 --> 00:31:55,085
and deleted language is shown with Strikethroughs.

704
00:31:56,225 --> 00:31:58,805
We gave you kind of a, an information sheet

705
00:31:59,485 --> 00:32:01,565
which Roger made some good feedback about

706
00:32:01,565 --> 00:32:02,965
it that looks like this.

707
00:32:02,995 --> 00:32:05,285
That said kind of the, the highlights of the notes

708
00:32:05,285 --> 00:32:07,645
that we put in the, what we changed in the plan.

709
00:32:10,855 --> 00:32:13,285
Roger noted, and it's a good point, which I hate

710
00:32:13,285 --> 00:32:15,485
to acknowledge, but we should have put page numbers on it.

711
00:32:15,605 --> 00:32:17,245
I apologize. Sections are kinda on it,

712
00:32:17,245 --> 00:32:19,445
but there weren't page numbers to take you directly to it.

713
00:32:20,105 --> 00:32:23,285
But hopefully you all feel comfortable

714
00:32:23,285 --> 00:32:26,005
through the information we provided to

715
00:32:28,635 --> 00:32:30,165
approve those amendments.

716
00:32:30,275 --> 00:32:32,205
Does that require that we vote to

717
00:32:32,205 --> 00:32:33,205
Approve?

718
00:32:33,205 --> 00:32:35,325
It does. It's the, in the, in the amendment sheet.

719
00:32:35,325 --> 00:32:37,525
It would be the second amendment on your amendment sheet if

720
00:32:37,525 --> 00:32:39,485
you're, if you're so inclined to make a motion

721
00:32:40,825 --> 00:32:41,825
For it.

722
00:32:44,845 --> 00:32:46,405
I think it's the Blue Amendment sheet.

723
00:32:46,635 --> 00:32:48,005
It's a blue sheet you got there.

724
00:32:48,715 --> 00:32:51,725
Yeah, sorry. You can make that motion

725
00:32:51,745 --> 00:32:54,565
If you want Mr.

726
00:32:54,575 --> 00:32:58,205
Chair. I'll make a motion. Okay. I'll move the board.

727
00:32:58,205 --> 00:33:00,765
Approve the updated housing choice voucher administrative

728
00:33:00,875 --> 00:33:04,365
plan incorporated in July and August, 2026.

729
00:33:04,465 --> 00:33:06,125
Sub states as presented.

730
00:33:06,865 --> 00:33:11,805
Second. Second. All in favor? Aye.

731
00:33:12,345 --> 00:33:15,245
Aye. Opposed? There you go Michael.

732
00:33:15,615 --> 00:33:17,685
Thank you sir. Thank you group, I appreciate it.

733
00:33:17,685 --> 00:33:18,805
That was a lot of work. I would like

734
00:33:18,805 --> 00:33:21,925
to thank Brian Barnshaw Jr for a lot of his work.

735
00:33:22,065 --> 00:33:25,445
I'd like to thank there she is Hasani for her input on this.

736
00:33:25,595 --> 00:33:28,325
There's a lot of work that went into that. So thank you all.

737
00:33:30,505 --> 00:33:33,445
So the next thing is is just before we go,

738
00:33:33,445 --> 00:33:36,245
before we have the presentations from our folks,

739
00:33:36,445 --> 00:33:38,805
I just wanna mention that we're also making some

740
00:33:38,805 --> 00:33:41,445
changes overall.

741
00:33:41,665 --> 00:33:43,685
So we're gonna go into specific parts

742
00:33:43,865 --> 00:33:46,645
of the housing authorities, specific three key areas,

743
00:33:46,825 --> 00:33:48,125
our housing choice vouchers,

744
00:33:48,305 --> 00:33:50,045
the property management and the property maintenance.

745
00:33:50,145 --> 00:33:52,925
But Housing Authority is one

746
00:33:53,005 --> 00:33:55,245
of three also within the Department of Housing

747
00:33:55,305 --> 00:33:56,365
and Family Services.

748
00:33:57,345 --> 00:34:02,325
So we have been kind of working

749
00:34:02,465 --> 00:34:04,605
to bring that department since we,

750
00:34:04,615 --> 00:34:06,685
we've moved from the Department of Community Services

751
00:34:07,705 --> 00:34:09,845
and it divided up into the Department of Aging

752
00:34:09,845 --> 00:34:12,805
and Transportation and also our department

753
00:34:12,805 --> 00:34:14,085
that we fall under the Department

754
00:34:14,085 --> 00:34:15,365
of Housing and Family Services.

755
00:34:15,985 --> 00:34:17,925
So within the packet you'll see

756
00:34:17,925 --> 00:34:20,765
that I have a little org chart that shows the Department

757
00:34:20,765 --> 00:34:21,965
of Housing and Family Services

758
00:34:21,985 --> 00:34:25,845
and how, how it falls out within that chart.

759
00:34:26,585 --> 00:34:28,485
The biggest piece of the department is the housing

760
00:34:28,485 --> 00:34:29,805
authority that's in green.

761
00:34:30,905 --> 00:34:32,885
And you can see how that falls out there.

762
00:34:33,265 --> 00:34:35,485
That's what I consider one of the divisions.

763
00:34:35,585 --> 00:34:38,445
Now it's important to note

764
00:34:38,445 --> 00:34:41,405
that the Housing authority is its own kind of organization.

765
00:34:41,705 --> 00:34:44,965
So it's, it's treated by the county as a component unit.

766
00:34:45,435 --> 00:34:48,285
It's got its own budget separate from the county budget.

767
00:34:48,945 --> 00:34:51,085
But as far as how we do it for the org chart

768
00:34:51,085 --> 00:34:52,805
and handle it within the department, you can kind

769
00:34:52,805 --> 00:34:54,725
of see there and I've chalk checked with Jeff

770
00:34:54,745 --> 00:34:56,805
to make sure it's okay to display it that way.

771
00:34:57,875 --> 00:34:59,125
Jeff rank for finances

772
00:34:59,125 --> 00:35:02,445
and he said it was, the other division you can see is in a,

773
00:35:02,445 --> 00:35:03,525
in kind of a pink color.

774
00:35:03,785 --> 00:35:05,525
And that's the Housing and Family Services.

775
00:35:05,535 --> 00:35:09,165
Those are the ones that provide like our rental oversight.

776
00:35:09,995 --> 00:35:11,645
They provide our affordable housing,

777
00:35:11,715 --> 00:35:13,685
they provide our homeless prevention work

778
00:35:14,945 --> 00:35:17,605
and our homeless support work and,

779
00:35:17,785 --> 00:35:19,845
and do some of the events around affordable housing

780
00:35:19,845 --> 00:35:21,005
that make a difference day

781
00:35:21,905 --> 00:35:23,485
and a lot of other big things there.

782
00:35:23,585 --> 00:35:27,085
And then lastly, the blue is the local management board,

783
00:35:27,085 --> 00:35:29,005
which is our Children and Family services trying

784
00:35:29,005 --> 00:35:30,485
to make the community stronger,

785
00:35:30,645 --> 00:35:31,965
I believe Roger's on their board.

786
00:35:33,425 --> 00:35:36,005
So, so we have that

787
00:35:36,065 --> 00:35:38,165
and then we have some staff like myself

788
00:35:38,165 --> 00:35:40,085
that cover throughout divisions

789
00:35:40,085 --> 00:35:42,205
and have the different colors located in different places.

790
00:35:42,705 --> 00:35:44,125
But I just want to draw your attention

791
00:35:44,125 --> 00:35:46,645
before we talk specifically about the Housing authority.

792
00:35:46,675 --> 00:35:49,525
That, that the housing authority is a component unit

793
00:35:49,525 --> 00:35:51,365
that it falls under the guise within the county

794
00:35:51,425 --> 00:35:53,965
of the New Department of Housing and Family Services.

795
00:35:56,785 --> 00:35:58,725
But, and then the other key points on that,

796
00:35:58,725 --> 00:36:01,125
that I will note is that Department of Housing

797
00:36:01,145 --> 00:36:03,565
and Family Services, they're starting, they,

798
00:36:03,705 --> 00:36:05,165
the group is really working together.

799
00:36:05,305 --> 00:36:07,365
So if we have somebody that might be having trouble

800
00:36:07,365 --> 00:36:11,125
with rent or making their rent, we can talk

801
00:36:11,125 --> 00:36:12,925
to the housing office to see if there's any way they can

802
00:36:12,925 --> 00:36:15,045
help 'em out, support 'em, something like that.

803
00:36:16,225 --> 00:36:18,725
If, if we have a family member that their house

804
00:36:19,425 --> 00:36:21,525
is not got plumbing or they got a friend

805
00:36:21,545 --> 00:36:23,445
or one of our housing choice voucher clients

806
00:36:23,585 --> 00:36:24,925
or maybe one

807
00:36:24,925 --> 00:36:27,045
of our homeowners we know about out in the community,

808
00:36:27,195 --> 00:36:28,605
they're, they're just barely making it.

809
00:36:28,605 --> 00:36:31,045
They're paying their taxes but they can't afford much else.

810
00:36:31,585 --> 00:36:33,245
You know, and they've got a leaky roof,

811
00:36:33,775 --> 00:36:34,925
maybe we can help 'em with

812
00:36:34,925 --> 00:36:36,805
that from our county housing office.

813
00:36:37,625 --> 00:36:40,245
So those are just some of the ways

814
00:36:40,245 --> 00:36:42,205
that the department's working together now

815
00:36:42,305 --> 00:36:44,245
and being able to provide that service in addition

816
00:36:44,245 --> 00:36:48,045
to working within the entire county, which has been,

817
00:36:48,145 --> 00:36:51,925
it really is a joy to work with folks across the county

818
00:36:52,325 --> 00:36:53,925
'cause everybody is very willing to help.

819
00:36:54,665 --> 00:36:56,245
So with that, I'll stop talking

820
00:36:57,065 --> 00:36:59,325
and allow some of our folks to come up

821
00:36:59,325 --> 00:37:00,965
and present if that's okay with you.

822
00:37:02,035 --> 00:37:04,725
Proceed. I think the first person we, we asked

823
00:37:04,745 --> 00:37:07,205
to come up was Housing Choice was in regards

824
00:37:07,205 --> 00:37:08,325
to housing choice vouchers,

825
00:37:08,325 --> 00:37:11,405
which some folks know is Section eight and that's hasani.

826
00:37:11,785 --> 00:37:13,485
So Hasani, do you mind coming up and

827
00:37:14,415 --> 00:37:16,485
Where You can sit right here

828
00:37:16,485 --> 00:37:17,725
behind one of the microphones

829
00:37:18,595 --> 00:37:19,595
Here.

830
00:37:19,595 --> 00:37:23,725
I'll move that. Thank you.

831
00:37:50,905 --> 00:37:51,965
Go. Thank you.

832
00:37:58,825 --> 00:38:00,285
All right. Whenever you're ready, go for it.

833
00:38:00,425 --> 00:38:02,005
Thanks for coming. You are welcome.

834
00:38:02,265 --> 00:38:03,845
Hi, my name is Hasani Poku.

835
00:38:03,905 --> 00:38:05,765
I'm the Housing Trends voucher administrator

836
00:38:06,665 --> 00:38:10,085
and I administer the housing choice voucher program,

837
00:38:10,325 --> 00:38:12,245
formerly known as a Section eight program.

838
00:38:13,275 --> 00:38:14,965
It's a federal government program program

839
00:38:15,155 --> 00:38:18,685
that helps low income family, elderly families and veterans

840
00:38:18,685 --> 00:38:21,125
and disabled individuals afford safe,

841
00:38:21,185 --> 00:38:22,765
decent sanitary housing.

842
00:38:25,395 --> 00:38:26,605
With the housing choice voucher.

843
00:38:26,675 --> 00:38:29,205
They can rent from a private landlord in a private market.

844
00:38:30,145 --> 00:38:31,885
So that's the option that they do have.

845
00:38:31,915 --> 00:38:34,205
They can rent a single family home town homes

846
00:38:34,265 --> 00:38:36,565
or apartments in Queen Anne County.

847
00:38:37,675 --> 00:38:38,765
They do have the option

848
00:38:38,765 --> 00:38:40,925
after a year to transfer to any county,

849
00:38:41,145 --> 00:38:42,365
any state they would like to.

850
00:38:42,695 --> 00:38:44,445
After a year of being on the program,

851
00:38:46,895 --> 00:38:49,595
we receive federal funding from the United Department

852
00:38:49,595 --> 00:38:51,795
of Housing and Urban Development, which is hud,

853
00:38:52,165 --> 00:38:54,955
which means the landlord and tenant both have obligations

854
00:38:54,955 --> 00:38:57,435
and responsibilities on the housing choice voucher program.

855
00:38:58,405 --> 00:39:00,915
Right now we are making sure a lot of our clients

856
00:39:01,015 --> 00:39:03,155
and landlords are staying in compliance with the program

857
00:39:03,735 --> 00:39:05,355
so we can obtain our funding

858
00:39:05,415 --> 00:39:06,715
and continue to get the funding.

859
00:39:07,565 --> 00:39:10,155
Right now we're currently administering 168

860
00:39:10,155 --> 00:39:11,275
housing choice vouchers.

861
00:39:11,815 --> 00:39:13,955
We have three special purpose vouchers.

862
00:39:15,335 --> 00:39:18,115
We have 14 project based vouchers with Slippery Hill.

863
00:39:18,115 --> 00:39:21,355
Right now, those project based vouchers are tied

864
00:39:21,355 --> 00:39:23,675
to the unit, which means when our clients move,

865
00:39:24,065 --> 00:39:25,795
they cannot take the voucher with them.

866
00:39:25,795 --> 00:39:26,875
It will stay with that unit.

867
00:39:29,025 --> 00:39:32,555
Most clients pay 30 to 40% of their adjusted gross income.

868
00:39:32,555 --> 00:39:34,915
40% is the maximum amount they would pay.

869
00:39:37,335 --> 00:39:39,755
We have one home ownership voucher in Queen

870
00:39:39,875 --> 00:39:40,915
Anne County and Centerville.

871
00:39:41,255 --> 00:39:42,315
So we only have one person

872
00:39:42,315 --> 00:39:43,675
that has a home ownership voucher.

873
00:39:43,675 --> 00:39:46,095
Currently we have two open

874
00:39:46,275 --> 00:39:48,095
for city youth initiative vouchers.

875
00:39:48,705 --> 00:39:51,655
Those vouchers are for youth age 18

876
00:39:51,655 --> 00:39:54,335
through 24 transitioning out of foster care.

877
00:39:55,515 --> 00:39:57,975
The referral comes from the Department of Social Services

878
00:39:59,075 --> 00:40:01,095
and it's for youth that build sufficient lives

879
00:40:02,115 --> 00:40:03,455
and the voucher can last up

880
00:40:03,455 --> 00:40:05,695
to three years if they do get it.

881
00:40:05,715 --> 00:40:07,335
We currently have someone we're screening,

882
00:40:07,595 --> 00:40:09,455
but right now they haven't came to get the voucher.

883
00:40:09,605 --> 00:40:12,175
Once they do, then hopefully we can get them leased up

884
00:40:12,175 --> 00:40:13,735
and find a unit in Ance County.

885
00:40:14,035 --> 00:40:18,495
So that's the goal. We have three state voucher program.

886
00:40:18,995 --> 00:40:21,655
The state voucher program is a program

887
00:40:21,765 --> 00:40:24,775
that provides a rental subsidy for low income families

888
00:40:24,775 --> 00:40:28,975
that meet the criteria such as homelessness, disabled 62

889
00:40:28,975 --> 00:40:32,535
or older or foster child with the state voucher program.

890
00:40:32,605 --> 00:40:33,615
It's a five year program.

891
00:40:34,645 --> 00:40:36,735
It's different from that housing choice voucher program.

892
00:40:36,735 --> 00:40:39,215
Because these funds are administered

893
00:40:39,235 --> 00:40:40,455
by the Maryland Department of Housing

894
00:40:40,455 --> 00:40:44,175
and Community Development, we received a grant of $75,000,

895
00:40:45,065 --> 00:40:46,215
which we were able

896
00:40:46,215 --> 00:40:48,735
to house three families in Queen Es county with that grant,

897
00:40:50,915 --> 00:40:52,615
we don't know how many more we will get.

898
00:40:52,915 --> 00:40:54,135
We did have a meeting a day

899
00:40:54,395 --> 00:40:57,535
and they did say 2027 funding will be coming soon.

900
00:40:57,795 --> 00:41:00,215
So we hoping that at least we can house one more family

901
00:41:00,325 --> 00:41:01,895
depending on what the funding will be.

902
00:41:03,105 --> 00:41:05,135
Right now there's 300 people total

903
00:41:05,235 --> 00:41:06,455
on our wait list combined.

904
00:41:06,915 --> 00:41:08,895
How long is that the wait list?

905
00:41:09,075 --> 00:41:11,535
Oh, our wait list is not open time wise. You don't?

906
00:41:11,535 --> 00:41:13,015
No, we're in a shortfall currently,

907
00:41:13,515 --> 00:41:15,335
so we're not pulling anyone off the wait list.

908
00:41:15,595 --> 00:41:17,495
So Right. Even if we have somebody leave,

909
00:41:17,495 --> 00:41:18,695
we're not filling it.

910
00:41:18,705 --> 00:41:20,455
We're not allowed. We, it's part of our plan.

911
00:41:20,475 --> 00:41:23,055
We, it is just a voucher that goes away. Yeah,

912
00:41:23,055 --> 00:41:24,615
There's no funding, there's no hope

913
00:41:24,715 --> 00:41:26,535
for the person. Not this year,

914
00:41:26,715 --> 00:41:27,815
Not currently, No.

915
00:41:27,885 --> 00:41:32,585
Hopefully within some years to come to become eligible

916
00:41:32,585 --> 00:41:34,125
for the housing choice voucher program,

917
00:41:34,305 --> 00:41:35,565
you apply to a wait list.

918
00:41:36,465 --> 00:41:38,135
Again, the wait list is currently closed.

919
00:41:38,205 --> 00:41:41,055
When they're open, we advertise in the local newspapers

920
00:41:41,115 --> 00:41:42,935
as well as the Queen Anne County website.

921
00:41:44,355 --> 00:41:46,215
We set up a date and time application

922
00:41:46,555 --> 00:41:48,615
and we close the wait list based on the date

923
00:41:48,615 --> 00:41:50,575
and we sometimes we may put a maximum number

924
00:41:50,575 --> 00:41:51,775
of people that can apply.

925
00:41:53,325 --> 00:41:55,735
Once the wait list is closed, then we send a letter

926
00:41:56,835 --> 00:41:58,895
to the applicant to see, let them know

927
00:41:58,895 --> 00:42:00,375
what their number will be on the wait list.

928
00:42:01,275 --> 00:42:02,695
And that's based again on the date

929
00:42:02,695 --> 00:42:03,735
and time that they applied.

930
00:42:05,045 --> 00:42:06,095
Depending on the funding,

931
00:42:06,235 --> 00:42:07,655
if we do have the funding then we will

932
00:42:07,655 --> 00:42:08,855
select them from the wait list.

933
00:42:09,915 --> 00:42:13,095
We have to make sure the eligible will send out a packet

934
00:42:13,925 --> 00:42:17,135
with paperwork to determine eligibility, we have

935
00:42:17,135 --> 00:42:18,895
to make sure that they're not a criminal

936
00:42:19,515 --> 00:42:21,535
and they're not a sex offender as well

937
00:42:21,535 --> 00:42:23,455
as they don't owe any money to public housing.

938
00:42:23,755 --> 00:42:25,255
So if they owe any money to public housing

939
00:42:25,315 --> 00:42:27,015
and the landlord, that's the way

940
00:42:27,015 --> 00:42:28,815
to not be eligible for the program.

941
00:42:31,355 --> 00:42:33,495
If they do owe money, we give them the option to pay

942
00:42:33,495 --> 00:42:35,055
that money back to that house and authority

943
00:42:35,075 --> 00:42:36,295
or whoever they will owe it to.

944
00:42:36,645 --> 00:42:38,015
Even if it's Queen Anne County,

945
00:42:38,015 --> 00:42:39,655
sometimes they may live in our conventional

946
00:42:39,655 --> 00:42:40,935
units and owe money as well.

947
00:42:42,755 --> 00:42:46,895
But we do send a denial letter if they are not approved.

948
00:42:49,155 --> 00:42:50,855
If they are approved, we will send 'em a

949
00:42:50,855 --> 00:42:52,255
letter for a briefing.

950
00:42:52,415 --> 00:42:53,855
A briefing is when we, they come in

951
00:42:53,855 --> 00:42:56,895
and we explain all the program rules for the program.

952
00:43:01,275 --> 00:43:04,375
We also explain HUD expectations as a participant

953
00:43:05,635 --> 00:43:07,495
during the briefing they'll get a voucher.

954
00:43:07,885 --> 00:43:09,695
That voucher is normally for 90 days.

955
00:43:09,835 --> 00:43:12,895
In that new administrative plan, we ask for the voucher

956
00:43:13,115 --> 00:43:16,175
to be extended to 120 days instead of 90.

957
00:43:19,805 --> 00:43:21,495
Once the voucher's issued,

958
00:43:21,495 --> 00:43:23,775
we give them a new landlord packet that's the packet.

959
00:43:23,915 --> 00:43:26,535
So the landlord that they potentially will be rented

960
00:43:26,555 --> 00:43:27,655
to will fill out

961
00:43:28,195 --> 00:43:30,015
and if the unit passes inspection,

962
00:43:30,885 --> 00:43:32,335
then they can move into that unit.

963
00:43:32,475 --> 00:43:34,015
We will send a letter letting them know

964
00:43:34,165 --> 00:43:37,055
that they can move in, what their amount of rent will be

965
00:43:37,055 --> 00:43:38,655
and the amount that we would pay the landlord

966
00:43:39,075 --> 00:43:40,455
during the initial move in.

967
00:43:40,455 --> 00:43:43,615
They can pay more than 40% of their adjusted gross income.

968
00:43:44,155 --> 00:43:47,495
Do they need to meet all these requirements in order

969
00:43:47,555 --> 00:43:51,135
to get on the wait list or no, they can get on it

970
00:43:51,195 --> 00:43:52,255
and then work on,

971
00:43:52,955 --> 00:43:54,335
Yes, they will get on the wait list first

972
00:43:54,355 --> 00:43:55,615
and then we'll do eligibility.

973
00:43:55,915 --> 00:43:57,055
The next step, and based on

974
00:43:57,055 --> 00:43:58,815
that eligibility is when we would determine

975
00:43:58,815 --> 00:44:00,095
that they're eligible for the

976
00:44:00,095 --> 00:44:01,615
program based on those factors.

977
00:44:01,835 --> 00:44:04,055
So is boom boom, you, they get on the wait list,

978
00:44:04,525 --> 00:44:06,215
then you determine the eligibility

979
00:44:06,315 --> 00:44:08,375
before there's availability after,

980
00:44:08,905 --> 00:44:11,865
After you'll sit on the wait list.

981
00:44:11,865 --> 00:44:13,025
If you apply, you apply.

982
00:44:13,325 --> 00:44:14,465
We can't, we don't do anything

983
00:44:14,515 --> 00:44:16,345
until we know that we may have funding.

984
00:44:16,925 --> 00:44:18,105
And then if we do have funding,

985
00:44:18,675 --> 00:44:21,185
we'll send an eligibility letter with a packet

986
00:44:21,335 --> 00:44:22,585
with all your information.

987
00:44:22,645 --> 00:44:24,665
All have the income you have,

988
00:44:24,715 --> 00:44:27,985
who's gonna be in your household citizenship form.

989
00:44:28,125 --> 00:44:30,625
That's done when the housing is becomes available.

990
00:44:31,105 --> 00:44:32,765
If the funding becomes available, it becomes to pull,

991
00:44:32,765 --> 00:44:35,125
if it becomes available, if thank you

992
00:44:38,625 --> 00:44:41,185
landlords will sign a housing assistant payment contract

993
00:44:41,325 --> 00:44:43,585
and we, they will have to be a yearly lease.

994
00:44:43,835 --> 00:44:45,705
Their first year will have to be a yearly lease.

995
00:44:47,595 --> 00:44:50,225
Right now we're currently in the shortfall is based on a

996
00:44:50,385 --> 00:44:52,945
previous contract where we no longer where we had

997
00:44:52,945 --> 00:44:55,825
to honor higher rent for the 14 project based vouchers at

998
00:44:55,985 --> 00:44:57,425
Slippery Hill Phase two,

999
00:44:58,395 --> 00:45:00,665
which resulted in the housing choice voucher program,

1000
00:45:00,885 --> 00:45:03,145
not being able to cover the housing choice voucher program

1001
00:45:03,525 --> 00:45:05,105
as well as those 14 vouchers

1002
00:45:05,105 --> 00:45:07,345
for the project based at Slippery Hill phase two,

1003
00:45:09,535 --> 00:45:11,105
Mike Clark had applied

1004
00:45:11,165 --> 00:45:14,065
for shortfall assistance from the US Department of Housing

1005
00:45:14,085 --> 00:45:15,105
and Urban Development.

1006
00:45:15,365 --> 00:45:17,305
So he did apply for shortfall assistance

1007
00:45:17,325 --> 00:45:19,425
and we're currently, we received it last year

1008
00:45:19,425 --> 00:45:22,225
and we're currently applying now to receive assistance

1009
00:45:24,365 --> 00:45:27,785
and result of that, we are currently taking the following

1010
00:45:27,785 --> 00:45:30,025
measures to make sure

1011
00:45:30,055 --> 00:45:32,865
that program integrity is important.

1012
00:45:32,875 --> 00:45:34,505
We're holding clients responsible

1013
00:45:34,505 --> 00:45:37,665
for under-reporting income, setting up repayment agreements

1014
00:45:37,665 --> 00:45:39,345
to pay back under-reported monies

1015
00:45:39,695 --> 00:45:40,825
owed to the housing authority.

1016
00:45:41,085 --> 00:45:43,945
We are terminating housing choice voucher pro clients

1017
00:45:44,095 --> 00:45:46,705
because we have to follow that administrative plan.

1018
00:45:47,285 --> 00:45:49,385
And if they're not willing to pay the money back,

1019
00:45:49,815 --> 00:45:51,105
then we have to terminate.

1020
00:45:51,105 --> 00:45:56,085
Unfortunately, Mike have also implemented a

1021
00:45:56,085 --> 00:45:58,365
5% cap on landlord rent increases,

1022
00:45:58,615 --> 00:45:59,965
which is done once per year.

1023
00:46:01,105 --> 00:46:02,245
So there's a cap.

1024
00:46:02,385 --> 00:46:04,285
And that's gonna help us strengthen the fund.

1025
00:46:04,305 --> 00:46:08,405
The amount that we're currently we're under as of right now.

1026
00:46:12,065 --> 00:46:15,125
We also are utilizing our HUD reports.

1027
00:46:15,385 --> 00:46:17,525
We have a earned income verification report,

1028
00:46:17,845 --> 00:46:19,125
a income verification two

1029
00:46:19,465 --> 00:46:20,605
and the new hire report

1030
00:46:20,605 --> 00:46:22,565
that tells us the date the person got hired.

1031
00:46:23,785 --> 00:46:26,285
We also have their earned income verification report

1032
00:46:26,285 --> 00:46:29,365
that tells us any wages, any social security

1033
00:46:29,385 --> 00:46:31,445
that's received any unemployment.

1034
00:46:31,785 --> 00:46:33,445
So if we have a new hire report

1035
00:46:33,465 --> 00:46:34,685
and it stated, you're not working,

1036
00:46:34,695 --> 00:46:35,765
we're gonna send you a letter.

1037
00:46:36,065 --> 00:46:37,725
We send out a letter and we let them know, Hey,

1038
00:46:37,725 --> 00:46:39,045
congratulations on your job.

1039
00:46:39,385 --> 00:46:40,885
Please report this income.

1040
00:46:40,995 --> 00:46:44,845
Because what happens with the income verification too,

1041
00:46:45,395 --> 00:46:46,725
it's monitored by hud.

1042
00:46:47,225 --> 00:46:49,565
So if you report $10,000 worth of income

1043
00:46:49,625 --> 00:46:53,445
and the system says you report, you actually make 30,000,

1044
00:46:53,445 --> 00:46:54,565
that's a discrepancy

1045
00:46:54,785 --> 00:46:56,285
and you may have to pay that money back.

1046
00:46:56,385 --> 00:46:58,125
So those are the measures that were taken

1047
00:46:58,265 --> 00:47:00,365
to make sure we strengthen income reporting.

1048
00:47:04,465 --> 00:47:08,625
Excellent. Sonny's been working really hard to,

1049
00:47:08,825 --> 00:47:11,625
I mean it's every day it's a new, there's something new

1050
00:47:11,855 --> 00:47:13,625
that she's having to respond to.

1051
00:47:13,835 --> 00:47:16,505
Every day there's something new with one of the tenants.

1052
00:47:16,525 --> 00:47:19,545
And then on top of it with the, the shortfall

1053
00:47:19,605 --> 00:47:23,305
and having to, to make sure we, we do everything we can

1054
00:47:23,305 --> 00:47:24,945
to respond to what HUD requires us

1055
00:47:24,945 --> 00:47:26,465
to do in response to the shortfall.

1056
00:47:27,005 --> 00:47:30,165
And then also making sure she's, she's pushing real hard

1057
00:47:30,165 --> 00:47:31,925
to make sure that the, the tenants

1058
00:47:31,925 --> 00:47:35,285
that are receiving rent are reporting their income correctly

1059
00:47:36,105 --> 00:47:38,765
and asking 'em to report their stuff.

1060
00:47:38,765 --> 00:47:40,525
And it's not hard questions really.

1061
00:47:40,595 --> 00:47:41,605
It's really not that hard.

1062
00:47:41,705 --> 00:47:44,085
But she, she stays on 'em to make sure she's doing it.

1063
00:47:44,085 --> 00:47:45,845
It's been very impressive.

1064
00:47:47,755 --> 00:47:49,085
Well, well done. Thank you.

1065
00:47:50,375 --> 00:47:54,165
Thank you. So the next one is

1066
00:47:54,505 --> 00:47:55,805
to talk about property management.

1067
00:47:55,805 --> 00:47:58,205
That's Lisa Gray, our property manager. Yes.

1068
00:47:59,795 --> 00:48:03,005
Well the first big news I have is

1069
00:48:03,005 --> 00:48:06,645
after two years of me begging and begging

1070
00:48:06,645 --> 00:48:08,685
and begging, I finally have my new

1071
00:48:08,685 --> 00:48:10,045
assistant property manager.

1072
00:48:10,705 --> 00:48:12,165
So I'd like her to come up

1073
00:48:12,165 --> 00:48:16,845
and join us while we go over some

1074
00:48:16,845 --> 00:48:19,405
of this information.

1075
00:48:20,595 --> 00:48:23,325
This is Kathy Colligan. Hello. Hi there.

1076
00:48:23,755 --> 00:48:25,365
Very excited to have her on our team.

1077
00:48:25,545 --> 00:48:27,845
She was the office coordinator with the housing

1078
00:48:28,845 --> 00:48:30,325
division previously.

1079
00:48:30,425 --> 00:48:33,245
And then she applied along with many others

1080
00:48:33,425 --> 00:48:36,405
and then we, she was promoted and came over.

1081
00:48:36,585 --> 00:48:40,045
So very excited. Very new.

1082
00:48:40,145 --> 00:48:41,885
She just started full-time with us.

1083
00:48:42,285 --> 00:48:45,045
Probably like what, a week ago, right? I think so.

1084
00:48:45,045 --> 00:48:48,805
It was a transition over the past month or so. Right.

1085
00:48:49,145 --> 00:48:51,685
So happy to finally have help all the time.

1086
00:48:53,215 --> 00:48:55,765
She's been getting familiar with our systems files,

1087
00:48:55,985 --> 00:48:58,685
the properties, meeting all the tenants at each

1088
00:48:58,685 --> 00:49:02,565
of the properties, how we operate out in the field

1089
00:49:02,785 --> 00:49:03,805
and at the properties.

1090
00:49:04,345 --> 00:49:07,245
So welcome and very excited for her.

1091
00:49:08,745 --> 00:49:11,445
So our main focus has been improving our day-to-day

1092
00:49:11,935 --> 00:49:13,645
operations, as you guys know,

1093
00:49:13,785 --> 00:49:15,405
and creating more consistency in

1094
00:49:15,405 --> 00:49:16,605
how we manage the properties.

1095
00:49:17,195 --> 00:49:20,525
Some of the things we've been working on include reducing

1096
00:49:20,665 --> 00:49:24,645
and monitoring vacancies, improving unit turnaround time,

1097
00:49:24,895 --> 00:49:25,925
which is a big one.

1098
00:49:26,605 --> 00:49:28,485
Improving our applicant tracking

1099
00:49:29,105 --> 00:49:31,765
and wait list process, keeping tenant files

1100
00:49:31,785 --> 00:49:35,525
and documentation up to date and getting them up to date.

1101
00:49:36,325 --> 00:49:38,165
Making inspections more consistent

1102
00:49:39,225 --> 00:49:42,525
and improving the follow up from those inspections.

1103
00:49:43,415 --> 00:49:46,805
Addressing tenant and lease compliance issues consistently.

1104
00:49:47,715 --> 00:49:50,685
That, that's another big one that we're always having

1105
00:49:50,785 --> 00:49:52,565
to work on.

1106
00:49:53,605 --> 00:49:55,725
Updating the leases, the policy, the forms

1107
00:49:55,985 --> 00:49:57,445
and notices and procedures.

1108
00:49:57,445 --> 00:49:59,125
We put a lot of work into that.

1109
00:50:00,605 --> 00:50:02,565
Creating clear and more consistent information

1110
00:50:02,625 --> 00:50:06,205
for our tenants and overall working on having better systems

1111
00:50:06,305 --> 00:50:08,605
in place so staff know what is expected

1112
00:50:09,105 --> 00:50:11,645
and the tenants receive consistent clear

1113
00:50:11,675 --> 00:50:12,885
information from us.

1114
00:50:14,865 --> 00:50:18,125
So vacancies, I know that's the big thing

1115
00:50:18,125 --> 00:50:19,805
that everybody always ask about,

1116
00:50:19,805 --> 00:50:22,565
especially at the meetings at tenant council meetings is,

1117
00:50:22,905 --> 00:50:24,285
you know, why so many vacants?

1118
00:50:24,285 --> 00:50:25,485
Why aren't they getting filled? Well,

1119
00:50:25,485 --> 00:50:26,565
they are getting filled

1120
00:50:26,585 --> 00:50:29,725
but it's a, you know, constant cycle of getting them

1121
00:50:30,345 --> 00:50:32,245
and then, you know, filling them up.

1122
00:50:32,745 --> 00:50:37,725
But so our biggest ongoing priority is reducing vacancies

1123
00:50:37,985 --> 00:50:39,845
and getting available units leased

1124
00:50:39,845 --> 00:50:40,965
up as quickly as possible.

1125
00:50:41,185 --> 00:50:42,645
What's the number right now?

1126
00:50:45,005 --> 00:50:46,045
18 vacants right now.

1127
00:50:46,145 --> 00:50:47,845
I'm, I'm getting, I'm gonna go into all of that.

1128
00:50:48,905 --> 00:50:53,525
So we've actually created a new tracking system process.

1129
00:50:53,935 --> 00:50:56,405
We've been working with Kenya, Mike, myself,

1130
00:50:56,665 --> 00:51:00,725
and now Kathy, to where we are tracking all the tenants.

1131
00:51:00,725 --> 00:51:01,725
We're pulling for each unit.

1132
00:51:01,745 --> 00:51:04,325
So sometimes we're having to pull like 10 different

1133
00:51:04,325 --> 00:51:06,805
applicants for these vacancies.

1134
00:51:07,905 --> 00:51:11,565
It, this will allow, this has allowed us to see

1135
00:51:11,625 --> 00:51:15,485
how many we contact for each unit 'cause we're tracking them

1136
00:51:15,485 --> 00:51:16,965
and, and keeping them, you know,

1137
00:51:16,965 --> 00:51:18,245
consistent with all the notes.

1138
00:51:19,265 --> 00:51:20,885
How many actually respond

1139
00:51:20,885 --> 00:51:22,925
because you know, Kenya might reach out

1140
00:51:23,385 --> 00:51:27,365
and they don't answer their contact information changed,

1141
00:51:28,125 --> 00:51:29,245
they're, they decline.

1142
00:51:29,705 --> 00:51:33,925
So we kind of put those notes in of why they are doing so

1143
00:51:33,925 --> 00:51:36,325
because everyone's like, well that unit's been vacant for

1144
00:51:36,325 --> 00:51:38,685
so long, well now we, and we put the dates on it.

1145
00:51:38,685 --> 00:51:42,605
So now you can see, alright well we've pulled 10 people from

1146
00:51:42,605 --> 00:51:44,405
the wait list for that particular unit.

1147
00:51:44,415 --> 00:51:47,125
These are the notes, these are how many times she contacted.

1148
00:51:47,465 --> 00:51:50,925
And when the process ends, sometimes, well a lot

1149
00:51:50,925 --> 00:51:52,165
of times I think she's found

1150
00:51:53,215 --> 00:51:55,325
where she pulls 'em starts the approval,

1151
00:51:55,355 --> 00:51:58,085
they accept the unit, something changes within their,

1152
00:51:58,785 --> 00:52:01,725
you know, situation and they're unable to move

1153
00:52:01,825 --> 00:52:04,205
or you know, I mean so many different reasons.

1154
00:52:04,385 --> 00:52:06,125
So then they withdraw, you know,

1155
00:52:06,305 --> 00:52:07,325
and then we have to start all over a

1156
00:52:07,485 --> 00:52:08,565
Situation over situation where, where

1157
00:52:08,565 --> 00:52:09,645
someone can't accept.

1158
00:52:10,305 --> 00:52:11,845
Yes. And do

1159
00:52:11,845 --> 00:52:14,125
They go all the way back to the end of the line

1160
00:52:14,185 --> 00:52:17,165
to if they say, well I can't do it now, but I still want to

1161
00:52:17,505 --> 00:52:18,505
Do it.

1162
00:52:18,505 --> 00:52:20,005
So it does depend on the situation.

1163
00:52:20,305 --> 00:52:22,405
So if they're wanting to stay on the, a lot

1164
00:52:22,405 --> 00:52:23,485
of times they just decline.

1165
00:52:23,635 --> 00:52:25,645
They're taken off the wait list, you know,

1166
00:52:25,755 --> 00:52:26,965
they don't wanna move anymore.

1167
00:52:27,675 --> 00:52:30,445
Sometimes they say okay, due

1168
00:52:30,445 --> 00:52:32,925
to this situation they can't move, they're not gonna go

1169
00:52:32,925 --> 00:52:36,405
to the bottom of the wait list on certain, you know, it has

1170
00:52:36,565 --> 00:52:39,285
to be approved depending on what the reasoning

1171
00:52:39,285 --> 00:52:41,285
and they have to be able to, you know,

1172
00:52:41,285 --> 00:52:43,365
show the documentation or show the reason why,

1173
00:52:43,465 --> 00:52:45,925
But then it just automatically end up going to the back

1174
00:52:45,925 --> 00:52:49,535
of the line in case they just can't do it.

1175
00:52:49,535 --> 00:52:50,735
Then they could do next month

1176
00:52:50,735 --> 00:52:53,335
but they can't do it now kind of thing. Yeah,

1177
00:52:53,335 --> 00:52:54,815
They won't go back to the back of the line.

1178
00:52:54,925 --> 00:52:57,695
Okay. So, but again, it depends on the situation.

1179
00:52:57,795 --> 00:52:58,895
So once they let us know

1180
00:52:58,965 --> 00:53:00,455
Each situation individually.

1181
00:53:03,115 --> 00:53:06,815
So this whole process has given us a better picture

1182
00:53:06,815 --> 00:53:09,215
of why leasing a unit can sometimes take longer.

1183
00:53:09,315 --> 00:53:12,335
And we're able to answer that in a more detailed way

1184
00:53:12,515 --> 00:53:17,415
to when we are asked then what everyone's expecting.

1185
00:53:18,845 --> 00:53:22,415
Sometimes we have to contact many applicants, like I said.

1186
00:53:23,005 --> 00:53:26,285
Then a lot of times, you know, our wait lists are so long,

1187
00:53:26,385 --> 00:53:27,965
so it's, you know, it takes years

1188
00:53:27,965 --> 00:53:30,085
before we contact them, their contact,

1189
00:53:30,395 --> 00:53:33,045
even though they're told in the beginning, you need

1190
00:53:33,045 --> 00:53:35,325
to make sure you update your contact information.

1191
00:53:35,325 --> 00:53:38,765
That's a requirement. It may not all be updated.

1192
00:53:39,105 --> 00:53:41,485
So we may have a good address but not a good phone number.

1193
00:53:41,505 --> 00:53:44,965
That's changed. So when we call, we can't call,

1194
00:53:44,985 --> 00:53:46,045
you know, get ahold of them.

1195
00:53:46,305 --> 00:53:47,845
So then we have to mail the packet

1196
00:53:48,145 --> 00:53:49,445
and when we mail the packet, we give

1197
00:53:49,445 --> 00:53:50,525
them a deadline to respond.

1198
00:53:50,545 --> 00:53:52,045
But we still have to wait for that process

1199
00:53:52,145 --> 00:53:53,725
before we can move on, you know,

1200
00:53:53,725 --> 00:53:55,525
because that is our process and our policy.

1201
00:53:58,265 --> 00:54:01,485
So these things can add up, you know, to add the time

1202
00:54:01,645 --> 00:54:03,245
to the leasing process even when

1203
00:54:03,245 --> 00:54:04,725
we're actively working to fill.

1204
00:54:04,725 --> 00:54:07,525
Because I feel like that's in can you can I'm sure

1205
00:54:08,505 --> 00:54:11,525
say the same is I feel like that's all we're working on

1206
00:54:12,465 --> 00:54:14,925
is just constantly trying to get these filled.

1207
00:54:14,985 --> 00:54:16,445
We don't want vacants and then

1208
00:54:16,605 --> 00:54:18,525
whenever we, you know, get down a little bit,

1209
00:54:19,155 --> 00:54:22,245
then it's like I feel like we get a whole range of them

1210
00:54:23,075 --> 00:54:24,365
back up like we just did.

1211
00:54:24,785 --> 00:54:27,925
So to give you an idea, since last September,

1212
00:54:27,975 --> 00:54:31,925
which is a year, we've complete completed 22 move outs,

1213
00:54:32,185 --> 00:54:34,805
27 move-ins, five transfers.

1214
00:54:34,805 --> 00:54:36,565
And we currently have 18 vacants.

1215
00:54:37,425 --> 00:54:40,125
So when I started

1216
00:54:41,895 --> 00:54:43,465
even two years ago, I mean those numbers

1217
00:54:43,495 --> 00:54:44,665
have like fluctuated.

1218
00:54:44,725 --> 00:54:46,945
So it's like, you know, there was a huge amount.

1219
00:54:47,405 --> 00:54:49,865
So getting, we we're not really having the maintenance

1220
00:54:49,865 --> 00:54:52,305
issues as much with getting the turnovers done.

1221
00:54:54,335 --> 00:54:56,905
They're still having, you know, depending on the timeframe,

1222
00:54:56,995 --> 00:54:59,225
still having some time, you know, we're, we're having

1223
00:54:59,225 --> 00:55:02,025
to hire out vendors and get those completed and stuff,

1224
00:55:02,445 --> 00:55:04,905
but now it's like falling on getting the, you know,

1225
00:55:04,905 --> 00:55:07,465
the applicants to be approved in order to move in.

1226
00:55:08,845 --> 00:55:12,905
Oh. So we're just gonna continue to work on that.

1227
00:55:13,305 --> 00:55:17,025
I wanna get 'em down to zero then get one and work on that

1228
00:55:17,765 --> 00:55:19,025
and then fill it back up.

1229
00:55:19,925 --> 00:55:23,225
So with the vacancies comes new move-ins,

1230
00:55:23,555 --> 00:55:25,425
which are always one of my favorite things.

1231
00:55:27,105 --> 00:55:29,105
I have been working on improving the move-in

1232
00:55:29,105 --> 00:55:30,545
experience for our new tenants.

1233
00:55:30,545 --> 00:55:32,425
That's one very important thing to me.

1234
00:55:33,265 --> 00:55:34,585
I want them to feel welcomed

1235
00:55:34,845 --> 00:55:37,865
and comfortable from the very beginning of the process.

1236
00:55:38,185 --> 00:55:39,225
I don't want them coming in

1237
00:55:39,285 --> 00:55:40,865
and you know, feeling like they're an

1238
00:55:40,865 --> 00:55:42,225
inconvenience or anything like that.

1239
00:55:42,385 --> 00:55:43,985
I want them to come in 'cause it's their,

1240
00:55:44,235 --> 00:55:45,505
we're providing them their home.

1241
00:55:47,085 --> 00:55:50,425
So I have, I make folders with all the lease paperwork,

1242
00:55:50,945 --> 00:55:52,065
additional information.

1243
00:55:52,665 --> 00:55:53,825
I go over the, you know,

1244
00:55:53,825 --> 00:55:56,945
it takes usually a move-in takes at least at least two hours

1245
00:55:56,945 --> 00:55:58,145
minimum depending.

1246
00:55:58,165 --> 00:55:59,185
And you know, some

1247
00:55:59,185 --> 00:56:00,505
of the seniors they could take a little longer

1248
00:56:00,745 --> 00:56:02,825
'cause they bring, you know, family members and everything.

1249
00:56:04,285 --> 00:56:07,385
But I go through the paperwork in detail, make sure

1250
00:56:07,385 --> 00:56:09,585
that they know they get a copy of absolutely everything.

1251
00:56:10,305 --> 00:56:12,305
I personalize the folder, you know,

1252
00:56:13,065 --> 00:56:14,825
I get everything ready ahead of time.

1253
00:56:15,065 --> 00:56:17,705
I then I make sure that they understand what they're signing

1254
00:56:18,485 --> 00:56:21,265
and what's expected of them, what we're, you know, able

1255
00:56:21,265 --> 00:56:23,685
to provide detailed information on things

1256
00:56:24,455 --> 00:56:26,085
about the property about.

1257
00:56:26,105 --> 00:56:28,525
And then I also do additional information.

1258
00:56:28,665 --> 00:56:31,725
So I've been pulling like resources like crazy like Mike has

1259
00:56:31,725 --> 00:56:33,885
talked about with us working with a lot

1260
00:56:33,885 --> 00:56:35,245
of different agencies and trying

1261
00:56:35,245 --> 00:56:37,085
to get additional resources.

1262
00:56:37,085 --> 00:56:39,165
They may not need 'em now, but they may, you know,

1263
00:56:39,395 --> 00:56:43,325
need 'em in the near future at the senior properties.

1264
00:56:43,525 --> 00:56:46,125
I then I, I encourage them to, you know,

1265
00:56:46,125 --> 00:56:47,245
join the senior center.

1266
00:56:47,965 --> 00:56:51,365
I walk them to the senior center at whichever property I,

1267
00:56:51,505 --> 00:56:53,845
if the manager's available, I introduce 'em.

1268
00:56:54,045 --> 00:56:56,605
I put the senior center calendar

1269
00:56:56,825 --> 00:56:59,125
for every single senior center in the move-in packet.

1270
00:56:59,725 --> 00:57:01,725
I also give them the application.

1271
00:57:01,725 --> 00:57:04,725
If they're not signed up, I, you know, encourage them

1272
00:57:04,745 --> 00:57:06,765
to sign up and go over the activities

1273
00:57:06,765 --> 00:57:07,845
that are available there.

1274
00:57:09,285 --> 00:57:11,005
I also walk 'em around the property,

1275
00:57:11,035 --> 00:57:14,245
show them the important areas that they need to know about.

1276
00:57:14,385 --> 00:57:16,485
Go over all the different amenities that we have at

1277
00:57:16,485 --> 00:57:18,645
where whatever is at that property.

1278
00:57:19,785 --> 00:57:21,965
And then even introduce 'em to tenants along the way.

1279
00:57:21,965 --> 00:57:23,325
If they're outside, if it's appropriate.

1280
00:57:23,355 --> 00:57:25,525
Like if, if the tenant's walking down the hall

1281
00:57:25,585 --> 00:57:27,685
and we, you know, I make sure to try

1282
00:57:27,685 --> 00:57:28,965
to introduce them to a lot of them.

1283
00:57:29,165 --> 00:57:31,085
'cause a lot of 'em, you know, at the senior properties,

1284
00:57:31,085 --> 00:57:33,365
they're sitting around in the, you know, community areas.

1285
00:57:34,685 --> 00:57:37,365
I also talk to them about the tenant council meetings.

1286
00:57:37,445 --> 00:57:39,765
I encourage them to come, I go over that information.

1287
00:57:40,985 --> 00:57:43,645
All the activities and opportunities to get involved.

1288
00:57:43,885 --> 00:57:45,845
I highly encourage them to participate.

1289
00:57:45,845 --> 00:57:48,565
That's like one of the biggest, my biggest goals is to get.

1290
00:57:48,705 --> 00:57:50,325
And I've been hearing a lot of feedback

1291
00:57:50,325 --> 00:57:51,685
that, oh, all the new tenants.

1292
00:57:51,805 --> 00:57:53,565
'cause we've been having a lot of new tenants, you know,

1293
00:57:53,565 --> 00:57:55,805
they're coming to the meetings, they're getting involved,

1294
00:57:55,805 --> 00:57:57,085
they're doing X, y, Z.

1295
00:57:57,145 --> 00:57:59,925
So it's, it has, you know, I hope it's helped, you know,

1296
00:58:00,005 --> 00:58:02,565
I think it has because I've gotten good feedback from that.

1297
00:58:04,225 --> 00:58:05,485
So my goal is

1298
00:58:05,505 --> 00:58:07,565
to make the move in process more than just

1299
00:58:07,565 --> 00:58:08,645
completing the paperwork.

1300
00:58:09,165 --> 00:58:10,765
I want it to be a welcoming experience

1301
00:58:11,035 --> 00:58:13,405
that helps new tenants feel at home

1302
00:58:14,105 --> 00:58:15,965
and welcome from the very beginning

1303
00:58:16,565 --> 00:58:18,685
rather than just moving into an apartment

1304
00:58:19,035 --> 00:58:21,125
because it, they do take care

1305
00:58:21,125 --> 00:58:22,885
of one another at these senior properties.

1306
00:58:22,915 --> 00:58:25,125
They are, they're like a big family,

1307
00:58:25,665 --> 00:58:27,045
you know, you have it all there.

1308
00:58:27,235 --> 00:58:30,925
They fight, they, they help each other, they do everything.

1309
00:58:32,785 --> 00:58:35,885
But I love it. So, property improvements.

1310
00:58:37,305 --> 00:58:38,525
We have been working on

1311
00:58:38,865 --> 00:58:40,925
so many improvements across the properties.

1312
00:58:40,955 --> 00:58:44,205
Most of these projects are included in Brian

1313
00:58:44,835 --> 00:58:46,205
Barn Shaw's report.

1314
00:58:46,265 --> 00:58:48,165
But I wanted to give you a few, so

1315
00:58:49,415 --> 00:58:52,365
signs across the properties, you know, if you've,

1316
00:58:52,685 --> 00:58:55,925
I don't know if you guys have gone to all the properties

1317
00:58:56,025 --> 00:58:59,005
or have seen prior the signs at the different properties.

1318
00:58:59,005 --> 00:59:01,285
They're like half of 'em were, you know,

1319
00:59:01,285 --> 00:59:02,925
didn't even have half the words on 'em.

1320
00:59:03,035 --> 00:59:04,125
They're falling down.

1321
00:59:05,555 --> 00:59:06,685
Mike and I and Brian

1322
00:59:06,865 --> 00:59:09,445
and everybody has been, you know, walking around making sure

1323
00:59:09,985 --> 00:59:11,285
and, and going through detail

1324
00:59:11,285 --> 00:59:12,485
of which signs we're gonna have.

1325
00:59:12,485 --> 00:59:13,765
We're all gonna have 'em consistent

1326
00:59:13,765 --> 00:59:14,925
throughout all the properties.

1327
00:59:15,425 --> 00:59:17,725
We are actually getting new signs

1328
00:59:18,905 --> 00:59:20,685
for the main entrances

1329
00:59:20,705 --> 00:59:22,445
and they're all gonna be the same except

1330
00:59:22,445 --> 00:59:23,725
with the property name on it.

1331
00:59:24,105 --> 00:59:27,925
So everything's gonna be, it's gonna look more professional

1332
00:59:28,665 --> 00:59:32,565
and uniform, you know, appearance across the properties.

1333
00:59:32,705 --> 00:59:35,165
So the, and I don't know if the signs have been ordered.

1334
00:59:35,245 --> 00:59:38,885
I know we just did the final vote on it.

1335
00:59:39,325 --> 00:59:40,565
I don't know if they've been ordered yet or not,

1336
00:59:40,785 --> 00:59:43,485
but it will have the seals, it'll have our logo on it,

1337
00:59:43,545 --> 00:59:45,125
the county seal on the other side.

1338
00:59:45,265 --> 00:59:47,245
So that's really exciting.

1339
00:59:48,385 --> 00:59:50,525
We are also working with Zoo Security

1340
00:59:50,625 --> 00:59:52,805
to upgrade the key card access system.

1341
00:59:52,865 --> 00:59:54,245
So if you've guys been at FoxTown

1342
00:59:54,425 --> 00:59:57,925
or Terrapin, Terrapin especially, it drives me crazy.

1343
00:59:58,225 --> 01:00:00,925
So you go in there and say, tenant has a guest,

1344
01:00:00,925 --> 01:00:02,605
these are completely outdated.

1345
01:00:03,315 --> 01:00:04,485
They go to the front door

1346
01:00:04,945 --> 01:00:06,485
and you try to look at that little box

1347
01:00:06,485 --> 01:00:07,485
where all the names are.

1348
01:00:07,865 --> 01:00:09,685
It doesn't matter if they find the name or not,

1349
01:00:09,685 --> 01:00:10,965
because they're not gonna be able to contact

1350
01:00:10,995 --> 01:00:12,245
them to through that system.

1351
01:00:12,905 --> 01:00:16,085
So we're trying to get that upgraded to where, you know,

1352
01:00:16,085 --> 01:00:20,245
we have tenants that can't leave their apartment at times to

1353
01:00:20,245 --> 01:00:23,605
where they can buzz 'em in so they can't gain access.

1354
01:00:23,745 --> 01:00:25,845
And you have somebody, if they have a delivery, a lot

1355
01:00:25,845 --> 01:00:28,485
of them get their medications delivered to their apartment.

1356
01:00:28,705 --> 01:00:32,045
The, you know, a lot of times the delivery guys have a way

1357
01:00:32,045 --> 01:00:33,485
to get in, but not always.

1358
01:00:33,825 --> 01:00:35,645
So when their children come

1359
01:00:35,665 --> 01:00:39,005
or grandchildren come, they can, you know, Hey, buzz me in.

1360
01:00:39,005 --> 01:00:40,925
And you know, they don't have to come all the way down

1361
01:00:41,145 --> 01:00:42,765
to open the doors for them.

1362
01:00:43,225 --> 01:00:45,885
So we are working with them to get that all upgraded.

1363
01:00:45,885 --> 01:00:47,085
So hopefully really soon.

1364
01:00:47,085 --> 01:00:48,885
And plus half the time the cards at Terrapin,

1365
01:00:49,155 --> 01:00:52,525
they go the access, like loses access for some reason.

1366
01:00:52,745 --> 01:00:55,805
Not sure why, but they come, they were working, all

1367
01:00:55,805 --> 01:00:57,045
of a sudden it loses access

1368
01:00:57,045 --> 01:00:58,485
and I have to reprogram them all.

1369
01:00:58,485 --> 01:01:00,325
So it's a pain. And I have to walk from one side

1370
01:01:00,325 --> 01:01:01,525
of the property to the other to

1371
01:01:01,525 --> 01:01:02,845
program 'em over and over again.

1372
01:01:05,745 --> 01:01:09,685
So also at Terrapin we have scheduled a painting

1373
01:01:10,385 --> 01:01:12,845
for all the hallways, which I'm so excited about.

1374
01:01:12,915 --> 01:01:16,405
I've been begging for the painting. I want it to look fresh.

1375
01:01:16,755 --> 01:01:18,485
It's very, you know, dark and dim.

1376
01:01:19,475 --> 01:01:21,365
That starts September 21st.

1377
01:01:21,745 --> 01:01:24,805
So we're working on choosing the colors

1378
01:01:25,065 --> 01:01:26,805
and getting everything situated.

1379
01:01:26,945 --> 01:01:29,005
So we're gonna do that in, you know, a process,

1380
01:01:29,655 --> 01:01:31,045
break it up the property

1381
01:01:31,065 --> 01:01:32,605
so it doesn't inconvenience attendance.

1382
01:01:32,605 --> 01:01:34,205
They're gonna all be made aware.

1383
01:01:35,265 --> 01:01:38,125
And then after that, my next big thing

1384
01:01:38,125 --> 01:01:39,165
that I've been wanting to do there,

1385
01:01:39,265 --> 01:01:40,565
all the flooring on the second

1386
01:01:40,905 --> 01:01:43,165
and third floors will be replaced.

1387
01:01:43,545 --> 01:01:45,925
So if you've been up there, there are stains

1388
01:01:46,075 --> 01:01:47,125
down the hallways.

1389
01:01:47,155 --> 01:01:48,885
Tenants drag their trash

1390
01:01:49,395 --> 01:01:51,045
down the hallways, they spill things.

1391
01:01:51,185 --> 01:01:52,365
So many different reasons,

1392
01:01:52,945 --> 01:01:57,805
but they're stains it like it, it's really, I can't wait

1393
01:01:57,805 --> 01:01:59,885
for it to get changed.

1394
01:01:59,885 --> 01:02:01,285
We're gonna put vinyl flooring,

1395
01:02:01,285 --> 01:02:02,765
so it's gonna match the first floor

1396
01:02:02,935 --> 01:02:04,485
throughout the whole property.

1397
01:02:04,545 --> 01:02:06,405
So they're getting a whole facelift

1398
01:02:06,405 --> 01:02:08,205
and it's gonna be a fresh look.

1399
01:02:08,205 --> 01:02:09,405
So I'm really excited about that.

1400
01:02:10,445 --> 01:02:15,245
Which I know Mike will go into the rest with Brian's list.

1401
01:02:16,985 --> 01:02:20,925
All right. And then Kathy's first project on board

1402
01:02:21,995 --> 01:02:25,525
that she's been tasked to do is working with me

1403
01:02:25,905 --> 01:02:28,605
and to start a tenant council at Grayville Terrace.

1404
01:02:28,605 --> 01:02:31,165
Grayville Terrace is the only senior property

1405
01:02:31,475 --> 01:02:32,765
that does not have one.

1406
01:02:33,065 --> 01:02:35,925
I'm, I know that they did, I've been trying to do research.

1407
01:02:36,345 --> 01:02:39,525
I'm not sure when it stopped how it ended or what,

1408
01:02:39,945 --> 01:02:43,005
but we're working on getting that done.

1409
01:02:43,785 --> 01:02:47,765
So we are holding an informal event at Grayville Terrace on

1410
01:02:47,795 --> 01:02:50,325
October 1st, which you guys are all invited

1411
01:02:50,385 --> 01:02:51,685
and I hope you guys can attend.

1412
01:02:52,065 --> 01:02:55,685
But I am gonna actually let Kathy tell you a little bit

1413
01:02:55,845 --> 01:02:57,205
of the event that she's planning.

1414
01:02:57,905 --> 01:03:00,685
So like Lisa said, we're just planning a fun informal

1415
01:03:01,645 --> 01:03:04,205
resident gathering where we wanna, you know, sit

1416
01:03:04,205 --> 01:03:05,405
and talk to the residents

1417
01:03:05,625 --> 01:03:08,645
and we're gonna provide some food, some good food,

1418
01:03:08,785 --> 01:03:10,845
and you know, hopefully a little entertainment

1419
01:03:11,105 --> 01:03:14,165
and a, a short presentation on the community.

1420
01:03:15,025 --> 01:03:17,765
And then we will also provide the information

1421
01:03:18,075 --> 01:03:21,525
that they would need to start a resident tenant council

1422
01:03:22,065 --> 01:03:23,925
and how to create it and how to run it

1423
01:03:23,945 --> 01:03:25,645
and fill out for, you know, people

1424
01:03:25,645 --> 01:03:27,525
that might be interested to get on board.

1425
01:03:28,405 --> 01:03:30,645
'cause we can, you know, guide them and help them.

1426
01:03:30,825 --> 01:03:32,605
But it's really up to the tenants to do it.

1427
01:03:32,985 --> 01:03:35,565
And the first thing that they need to do is devote

1428
01:03:35,585 --> 01:03:37,765
to actually have the tenant council.

1429
01:03:38,145 --> 01:03:39,765
So hopefully we can get a vote done

1430
01:03:39,765 --> 01:03:41,885
that night or shortly after. That's

1431
01:03:41,885 --> 01:03:42,885
October 1st.

1432
01:03:42,885 --> 01:03:44,525
That's October 1st. And I have flyers here.

1433
01:03:44,545 --> 01:03:46,605
For which community is that? I'm sorry, which

1434
01:03:46,605 --> 01:03:47,565
Community is that? It's

1435
01:03:47,765 --> 01:03:48,765
Grasonville Terrace.

1436
01:03:48,985 --> 01:03:53,765
So, so look, what's the occupancy in

1437
01:03:53,765 --> 01:03:56,285
that 38?

1438
01:03:56,425 --> 01:03:58,765
How many people, how many units is that? There's

1439
01:03:58,765 --> 01:03:59,765
Like 35.

1440
01:04:00,195 --> 01:04:03,325
That is Graceville Terrace. That is 38

1441
01:04:04,715 --> 01:04:06,245
Because, Well, there's 38 units.

1442
01:04:06,355 --> 01:04:07,645
It's gonna be a higher occupancy

1443
01:04:07,645 --> 01:04:08,725
with some doubles. But yeah,

1444
01:04:09,225 --> 01:04:12,085
As you know, I go to every 10.

1445
01:04:12,225 --> 01:04:15,485
Yes, you do. So it'll be another one for you to come to.

1446
01:04:16,075 --> 01:04:17,525
Well that's what I'm wondering about

1447
01:04:17,525 --> 01:04:19,965
because we've got a number of different facilities.

1448
01:04:20,065 --> 01:04:24,525
Is there any way we can combine them, these extra ones so

1449
01:04:24,525 --> 01:04:27,005
that we don't wind up having to go to They do.

1450
01:04:27,395 --> 01:04:29,765
Well, we've been talking about the different options

1451
01:04:29,825 --> 01:04:32,165
and right now, I mean think, I mean we, this is

1452
01:04:32,915 --> 01:04:34,885
just the beginning of the works right now,

1453
01:04:35,065 --> 01:04:36,885
but the, one

1454
01:04:36,885 --> 01:04:40,525
of the issues at Grayson V is they don't have a community

1455
01:04:40,525 --> 01:04:43,485
room like FoxTown or Terrapin.

1456
01:04:43,785 --> 01:04:45,205
So we've been working trying

1457
01:04:45,205 --> 01:04:47,765
to figure out if the senior center maybe doing it

1458
01:04:47,765 --> 01:04:50,805
during the day in af in an afternoon once a month would,

1459
01:04:51,025 --> 01:04:52,965
but the thing is, is if we combine 'em,

1460
01:04:53,225 --> 01:04:57,485
the problem we're gonna have is that, I mean, yes,

1461
01:04:57,545 --> 01:05:00,125
the county ride could potentially take them,

1462
01:05:00,145 --> 01:05:01,205
but depending on the time

1463
01:05:01,465 --> 01:05:05,645
and then on, you know, expecting isn't really fair

1464
01:05:05,825 --> 01:05:09,605
to make Grayville Well you have to drive to FoxTown to,

1465
01:05:09,745 --> 01:05:10,845
to have your guys' meeting

1466
01:05:10,985 --> 01:05:13,045
and be point part of their meeting to hear about that.

1467
01:05:13,045 --> 01:05:14,805
Right. You know, their information. Yeah,

1468
01:05:14,925 --> 01:05:17,965
I wasn't trying to shove the other ones into tariff

1469
01:05:17,965 --> 01:05:19,285
and what I was wondering about

1470
01:05:19,865 --> 01:05:23,645
is there any way we could amalgamate the non tarpin non Fox

1471
01:05:23,755 --> 01:05:26,085
town into some kind of bulk

1472
01:05:26,085 --> 01:05:29,165
because it, it, it, it gets unwieldy.

1473
01:05:29,505 --> 01:05:30,925
All I can tell you, we

1474
01:05:30,925 --> 01:05:32,725
Are considering the idea of Fisher and,

1475
01:05:33,545 --> 01:05:35,925
and Riverside doing something to

1476
01:05:35,925 --> 01:05:37,085
Provide anyway, it's, yeah, we don't need

1477
01:05:37,085 --> 01:05:38,125
to spend time on it now.

1478
01:05:38,125 --> 01:05:40,525
Yeah. But it's just something to think about as you go

1479
01:05:40,525 --> 01:05:41,525
About it.

1480
01:05:41,525 --> 01:05:41,925
We have really been thinking about it

1481
01:05:41,925 --> 01:05:43,845
and trying to come up with the best solution

1482
01:05:43,845 --> 01:05:44,925
on what we could do.

1483
01:05:45,585 --> 01:05:49,245
And I mean, so far this is, and I think FoxTown

1484
01:05:49,245 --> 01:05:52,245
and Terrapin, they do have their set in place so much

1485
01:05:52,345 --> 01:05:55,155
and I don't know, I

1486
01:05:56,485 --> 01:05:57,875
we're gonna, we're I guess we'll see.

1487
01:05:57,885 --> 01:06:00,875
We'll we'll see if Grayville even wants to have anything,

1488
01:06:00,945 --> 01:06:04,875
they may not vote to not have one, you know, so

1489
01:06:06,105 --> 01:06:10,515
I'll tell you, I I, I really believe that doing going

1490
01:06:10,515 --> 01:06:13,515
to those meetings is useful for two different reasons.

1491
01:06:13,645 --> 01:06:17,715
First, we, you hear things that you wouldn't hear otherwise,

1492
01:06:18,455 --> 01:06:22,315
but it also shows the tenants that you're on the case.

1493
01:06:22,785 --> 01:06:25,435
They love having you there too. Oh yeah. They love it.

1494
01:06:26,505 --> 01:06:27,515
They appreciate it.

1495
01:06:27,515 --> 01:06:29,715
And when I don't show up, they call me up at home

1496
01:06:29,935 --> 01:06:30,955
and where the hell are you?

1497
01:06:34,175 --> 01:06:35,395
Anyway, that's good.

1498
01:06:36,265 --> 01:06:39,915
Yeah, so, so hopefully you guys can come and make it

1499
01:06:39,915 --> 01:06:42,355
and then we'll keep you posted on, you know, the future

1500
01:06:43,605 --> 01:06:45,115
Graceville Terrace tenant council And

1501
01:06:45,115 --> 01:06:47,355
Can we make sure that we're on the notification

1502
01:06:48,005 --> 01:06:49,035
email list or

1503
01:06:49,295 --> 01:06:50,315
Oh sure. Absolutely.

1504
01:06:50,755 --> 01:06:52,715
I don't think I've ever received one for a

1505
01:06:53,575 --> 01:06:55,635
tenant meeting at any of the properties.

1506
01:06:57,065 --> 01:06:59,115
That might be, because I think they do it the,

1507
01:06:59,135 --> 01:07:00,715
but we can ask the presidents

1508
01:07:00,715 --> 01:07:01,955
of the associations to add you.

1509
01:07:01,955 --> 01:07:03,395
They'd be, I'm sure they don't wanna

1510
01:07:03,395 --> 01:07:03,875
Speak from,

1511
01:07:04,085 --> 01:07:05,275
Don't think they'd be happy. Don't send Okay.

1512
01:07:05,655 --> 01:07:08,235
But for the, the tenant council meetings.

1513
01:07:08,855 --> 01:07:10,555
So there's no, there's not a notification.

1514
01:07:10,585 --> 01:07:12,435
It's like the same day every month.

1515
01:07:12,615 --> 01:07:14,315
I'd go to 'em if, if I knew about it

1516
01:07:14,415 --> 01:07:16,355
but I never get notification.

1517
01:07:17,665 --> 01:07:21,115
Pens Is Wednesday. Yeah, right. Yeah. What is that?

1518
01:07:21,115 --> 01:07:22,355
The third Wednesday of every month

1519
01:07:22,415 --> 01:07:24,115
and Fox Town's the second.

1520
01:07:24,465 --> 01:07:27,715
Wednesday. Wednesday every, yeah, it's the same every month.

1521
01:07:29,015 --> 01:07:30,595
Yep. But we'll make sure

1522
01:07:30,625 --> 01:07:32,675
that we get you that information. Thank you.

1523
01:07:32,885 --> 01:07:37,755
Thank You. Absolutely. So I'm sorry that's all.

1524
01:07:38,395 --> 01:07:40,595
Anything else you wanna add to that Mike? With the other

1525
01:07:40,595 --> 01:07:42,835
Than No, We're good. Thank you. Alright,

1526
01:07:42,865 --> 01:07:44,235
Well moving forward

1527
01:07:44,415 --> 01:07:46,515
or priorities are just pretty straightforward.

1528
01:07:47,635 --> 01:07:49,555
Continue to work on reducing the vacancies,

1529
01:07:49,745 --> 01:07:50,955
keeping our properties

1530
01:07:50,955 --> 01:07:52,235
and tenant files in order,

1531
01:07:53,025 --> 01:07:55,275
improve consistency in our procedures

1532
01:07:55,275 --> 01:07:58,195
and communication, continue providing good service

1533
01:07:58,375 --> 01:08:00,875
and making properties feel like home for our tenants.

1534
01:08:01,995 --> 01:08:06,115
I think having Kathy on board will really help us continue

1535
01:08:06,115 --> 01:08:07,235
moving in that direction

1536
01:08:08,055 --> 01:08:10,235
and I'm look forward, I look forward to

1537
01:08:11,535 --> 01:08:13,235
the improvements we can make together.

1538
01:08:14,295 --> 01:08:18,485
And last but not least as we were walking over here just

1539
01:08:18,585 --> 01:08:22,085
to show hopefully something great

1540
01:08:22,825 --> 01:08:25,525
is we just got notified that we won again

1541
01:08:25,985 --> 01:08:29,605
for the shore update Terrapin Grove did

1542
01:08:30,065 --> 01:08:34,285
for the best in 2 20 26 Golden Anchor Award.

1543
01:08:34,545 --> 01:08:35,885
The best independent living.

1544
01:08:36,005 --> 01:08:37,885
I just turned out the email that said we won.

1545
01:08:38,265 --> 01:08:42,245
So there will be, I know the Judi celebration that we went

1546
01:08:42,245 --> 01:08:43,805
to to get the award,

1547
01:08:44,385 --> 01:08:46,325
but you know, I do think that's great

1548
01:08:46,325 --> 01:08:48,005
that they are recognizing, you know,

1549
01:08:48,675 --> 01:08:50,325
what we're doing there in our tenants and

1550
01:08:51,195 --> 01:08:52,195
Well done.

1551
01:08:53,715 --> 01:08:56,245
Alright. Thank you. Thank you, thank you.

1552
01:08:56,785 --> 01:08:59,725
And then just, Brian had family engagement

1553
01:08:59,725 --> 01:09:01,445
so he wasn't able to make it for this.

1554
01:09:01,465 --> 01:09:04,845
So I told him I would just go quickly over his updates for

1555
01:09:05,725 --> 01:09:07,645
property maintenance, our facilities managers,

1556
01:09:07,645 --> 01:09:12,365
Brian Barnshaw, I'm gonna start with welcoming Parker Blast.

1557
01:09:12,905 --> 01:09:14,925
He is our newest facilities tech.

1558
01:09:15,065 --> 01:09:16,885
So he just, how long ago did you start Parker?

1559
01:09:18,255 --> 01:09:19,925
Three weeks Ago. Three weeks ago.

1560
01:09:19,985 --> 01:09:21,285
And he's been hitting the ground running.

1561
01:09:21,385 --> 01:09:22,485
So it's great having you.

1562
01:09:22,705 --> 01:09:24,525
Thanks for all your hard work there. For a while.

1563
01:09:24,965 --> 01:09:26,725
Parker was our only facilities tech

1564
01:09:26,805 --> 01:09:29,445
'cause we had a, one was out and one's been out.

1565
01:09:29,865 --> 01:09:31,645
Sheard just came back from a long-term

1566
01:09:31,645 --> 01:09:33,445
medical, he's back today.

1567
01:09:33,745 --> 01:09:35,925
And then with, with Sheard and Parker

1568
01:09:36,145 --> 01:09:38,885
and Melissa, Broadcom, we now have our full slate

1569
01:09:38,905 --> 01:09:40,205
of facilities tech folks.

1570
01:09:40,865 --> 01:09:42,045
So how long's

1571
01:09:42,045 --> 01:09:43,245
The waiting list to get something fixed?

1572
01:09:44,065 --> 01:09:45,765
How we're we get it quick.

1573
01:09:46,025 --> 01:09:48,125
We normally get it within the same day within

1574
01:09:48,125 --> 01:09:49,445
24 hours typically.

1575
01:09:49,445 --> 01:09:53,405
Right? Yeah. That's our goal is to try to do it in 24 hours.

1576
01:09:53,435 --> 01:09:57,805
Good. And, and like leaks and stuff like that even faster.

1577
01:09:58,845 --> 01:10:00,045
'cause you know, things like that.

1578
01:10:00,185 --> 01:10:01,965
But there's some stuff

1579
01:10:01,965 --> 01:10:03,525
that if it's smaller we have to move it.

1580
01:10:03,625 --> 01:10:05,685
But we try to do it in 24.

1581
01:10:06,445 --> 01:10:09,685
I I would say it's very clear to us that

1582
01:10:10,105 --> 01:10:13,485
how the tenants feel about these facilities is exactly

1583
01:10:13,965 --> 01:10:15,885
measured by how quickly respond.

1584
01:10:16,425 --> 01:10:19,615
So that the work order list is

1585
01:10:19,975 --> 01:10:21,695
absolutely critical to running this thing.

1586
01:10:21,695 --> 01:10:23,775
Right. And we do,

1587
01:10:24,925 --> 01:10:27,615
I've made the joke and it's, I think it's kind of true, is

1588
01:10:27,615 --> 01:10:30,415
that when Brian walks across the parking lot, it's similar

1589
01:10:30,435 --> 01:10:33,215
to when a person walks across a beach in Ocean City

1590
01:10:33,215 --> 01:10:34,375
with Thrasher french fries

1591
01:10:34,395 --> 01:10:36,855
and the seagulls start attacking 'cause they want the french fries.

1592
01:10:37,315 --> 01:10:38,935
That's kinda what happens to Brian

1593
01:10:39,045 --> 01:10:41,455
with the tenants when he's walking across the parking lot.

1594
01:10:41,715 --> 01:10:42,775
And so,

1595
01:10:43,555 --> 01:10:47,375
but, so just a couple quick updates and then we're done.

1596
01:10:47,375 --> 01:10:49,935
But like I mentioned the deck replacement at Fisher Manor,

1597
01:10:49,935 --> 01:10:51,455
we're finally getting ready to get it started.

1598
01:10:52,025 --> 01:10:55,095
We're gonna have six trees planted down the driveway at

1599
01:10:55,095 --> 01:10:56,975
Fisher Manor sometime this fall

1600
01:10:56,975 --> 01:10:58,535
to make it look more like an estate.

1601
01:11:00,315 --> 01:11:01,495
The grant has been approved

1602
01:11:01,555 --> 01:11:03,855
for a Fisher Manor in Riverside

1603
01:11:03,855 --> 01:11:05,215
Estates for our parking lots.

1604
01:11:05,215 --> 01:11:06,975
And like I said, we were short on funds

1605
01:11:06,995 --> 01:11:10,975
and we asked for money from State DHCD and they

1606
01:11:11,135 --> 01:11:12,695
provided us more money to totally cover

1607
01:11:12,715 --> 01:11:14,020
the cost of repaving.

1608
01:11:14,020 --> 01:11:18,525
Those two lots fencing surrounding the HVAC systems.

1609
01:11:18,705 --> 01:11:21,405
And the dumpsters at Graceville Terrace is looking chipped

1610
01:11:21,405 --> 01:11:25,085
and ragged and it's currently being replaced as we speak.

1611
01:11:26,495 --> 01:11:30,005
We're currently doing remodels at FoxTown Fisher, Mannar,

1612
01:11:30,005 --> 01:11:33,045
Graceville Terrace, Riverside States and Terra up and Grove.

1613
01:11:33,465 --> 01:11:36,885
And then our one scattered site at its bat's neck is

1614
01:11:36,885 --> 01:11:38,165
completely being remodeled.

1615
01:11:38,465 --> 01:11:40,285
The house is currently being leveled out

1616
01:11:40,585 --> 01:11:42,325
and placed on a block foundation

1617
01:11:42,715 --> 01:11:44,805
with an encapsulated crawl space.

1618
01:11:45,725 --> 01:11:48,405
Other renovations for that space include replacement

1619
01:11:48,405 --> 01:11:50,725
of the windows, the flooring, the appliances,

1620
01:11:50,985 --> 01:11:54,245
the kitchen cabinets, and other similar improvements.

1621
01:11:56,115 --> 01:11:59,285
There's a lot more than that day to day going on.

1622
01:12:00,105 --> 01:12:02,205
But those are some of the big ones that we have.

1623
01:12:02,705 --> 01:12:05,085
And Brian and his team are doing an amazing job.

1624
01:12:05,625 --> 01:12:07,485
So that's the update.

1625
01:12:08,095 --> 01:12:12,045
Super. So I have a new, new business guys.

1626
01:12:14,685 --> 01:12:16,925
A recurrent problem that we have had

1627
01:12:17,705 --> 01:12:22,125
and a complaint that we have lived with for three years

1628
01:12:22,745 --> 01:12:25,365
is the really second rate service

1629
01:12:25,475 --> 01:12:27,165
that we get out of Breeze Line.

1630
01:12:27,875 --> 01:12:30,685
That the tenants in all the facilities

1631
01:12:31,225 --> 01:12:35,285
are repeatedly saying breakdowns, failure of

1632
01:12:36,905 --> 01:12:38,645
repair to get in quickly.

1633
01:12:39,505 --> 01:12:41,765
And if there is a common complaint

1634
01:12:41,785 --> 01:12:45,325
and my general tactic has been to let it blow over my head

1635
01:12:45,945 --> 01:12:49,285
and tell him, Mr. Clark is gonna fix it.

1636
01:12:49,905 --> 01:12:53,005
But that has not happened because he couldn't do it

1637
01:12:53,625 --> 01:12:55,325
and he couldn't do it because we're on

1638
01:12:55,325 --> 01:12:56,485
some kind of contract.

1639
01:12:57,225 --> 01:12:58,325
But I want to back up

1640
01:12:58,325 --> 01:13:02,445
and say that in a way, this thing has gotten to be, to me,

1641
01:13:02,665 --> 01:13:04,685
an issue we really want to deal with

1642
01:13:04,945 --> 01:13:06,045
for the following reasons.

1643
01:13:07,265 --> 01:13:09,805
For a lot of, I would say a third of the people

1644
01:13:09,805 --> 01:13:11,605
that are living in these apartments,

1645
01:13:12,435 --> 01:13:14,285
they literally don't leave them.

1646
01:13:14,745 --> 01:13:17,965
And that that is their access to the world. To them.

1647
01:13:17,985 --> 01:13:20,485
It isn't just tv, it's life.

1648
01:13:21,225 --> 01:13:24,885
So when you have a bad service, it's breaking up

1649
01:13:24,905 --> 01:13:27,565
and it can't get repaired and it goes on

1650
01:13:27,565 --> 01:13:30,245
and on like that, we're gonna fix it.

1651
01:13:31,715 --> 01:13:34,455
So is there an alternative in

1652
01:13:34,455 --> 01:13:36,095
that we're gonna make an alternative?

1653
01:13:36,315 --> 01:13:38,775
It of course there's an alternative. I don't know.

1654
01:13:39,375 --> 01:13:41,095
I mean there are a number of different issues.

1655
01:13:41,275 --> 01:13:45,335
The first issue is there's a lot of the service,

1656
01:13:45,395 --> 01:13:46,535
you've heard the same thing.

1657
01:13:46,565 --> 01:13:48,415
It's very intermittent, it breaks down.

1658
01:13:48,915 --> 01:13:51,815
But secondly, there's a lot of, a lot

1659
01:13:51,815 --> 01:13:54,495
of the tenant don't understand the packages.

1660
01:13:54,555 --> 01:13:56,135
The packages are complicated

1661
01:13:56,675 --> 01:14:00,655
and one of them will say, well I'm paying 140 a month,

1662
01:14:00,655 --> 01:14:02,055
another one's paying 50.

1663
01:14:03,075 --> 01:14:06,775
If one complains about a specific rate package,

1664
01:14:07,595 --> 01:14:10,335
the the company will come in, cut their rate down

1665
01:14:10,395 --> 01:14:12,205
and turn off half the channels.

1666
01:14:12,625 --> 01:14:16,085
So I think what we need to do is arrive at some kind

1667
01:14:16,085 --> 01:14:19,725
of a uniform good package at a price that's understandable.

1668
01:14:20,425 --> 01:14:24,325
And if we need to subsidize it a bit, I'm gonna push that.

1669
01:14:24,325 --> 01:14:25,325
We try to get that done

1670
01:14:25,325 --> 01:14:28,485
because it's really important to these people who have

1671
01:14:28,665 --> 01:14:32,925
so little input that we, we do a good job.

1672
01:14:34,145 --> 01:14:37,925
So I want to ask for somebody to come up with a motion

1673
01:14:38,075 --> 01:14:41,925
that that'd be a, a project we get on with.

1674
01:14:42,505 --> 01:14:43,685
Let me just clarify a little.

1675
01:14:43,745 --> 01:14:45,765
So you were looking to find a vendor

1676
01:14:48,025 --> 01:14:50,725
And could be any one of the table design

1677
01:14:50,725 --> 01:14:52,725
and the comprehensible package that

1678
01:14:53,115 --> 01:14:55,725
That would be Affordable and

1679
01:14:55,725 --> 01:14:58,485
Affordable and, and would service all of our properties.

1680
01:14:58,635 --> 01:15:03,105
Exactly. I so move. Okay, so move. Yep.

1681
01:15:03,925 --> 01:15:08,745
Second everybody All in favor? Aye. There we go.

1682
01:15:08,745 --> 01:15:10,785
Michael, judge, get or done? Who

1683
01:15:10,785 --> 01:15:11,785
Seconded that?

1684
01:15:12,485 --> 01:15:15,305
Mr. Morano. Oh, okay. Find out some way to do it.

1685
01:15:17,465 --> 01:15:20,025
I actually spoke to Todd Mon about it this week.

1686
01:15:20,255 --> 01:15:24,385
He's, he's utterly cooperative and favorable with this.

1687
01:15:24,575 --> 01:15:27,465
I've talked to Michael, but it really is something at this

1688
01:15:27,465 --> 01:15:29,425
point we need to get done at.

1689
01:15:29,865 --> 01:15:33,705
Studying something for two years is, is not,

1690
01:15:34,045 --> 01:15:35,465
not the way this board works.

1691
01:15:36,445 --> 01:15:40,585
So thank you. End of speech.

1692
01:15:41,955 --> 01:15:43,425
Where do we go from here, Michael,

1693
01:15:44,475 --> 01:15:45,785
Other than let's That's it.

1694
01:15:46,665 --> 01:15:49,505
Announcements adjourn. Next board meeting is November 16th.

1695
01:15:49,885 --> 01:15:52,665
So if there's not any further business then if you want

1696
01:15:52,665 --> 01:15:54,625
to entertain a motion for adjournment.

1697
01:15:55,925 --> 01:16:00,065
Motion to adjourn. So a second. Thank you.