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>> Good afternoon, everyone. Good afternoon and welcome to the Budget Committee of the

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whole. Today's Focus will be on community services and support. On August. The 25th

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County manager mean Becca provided overview of the proposed supplemental budget

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today to community Services and support service teen kicks off a series of presentations

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focus on performance measures for East Department. The county performance measured

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process helps the county improve accountability to our community. Understand the

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impact of budget investments. Make data informed decision and identify opportunities for

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improvement. Performance measures are already available for review online in opening

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performance section. The open of the county's open data. Porter, if you want more

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information about the performance measures presented today, check out the community

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service and support Department dashboard which have additional charts in

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background information. And so with that, I handed over to get the county manager can't

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Francois to start a community services and support presentations. Thank you,

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chair. Good afternoon. Madam Chair, Commissioners County Manager Factor.

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>> Those of you here in chambers and those of you joining and watching remotely.

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Before we begin the community services and supports department presentation.

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>> I want to just take a few minutes to put today's discussion about performance

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into the larger context of the budget County manager Becker presented on Tuesday. You

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heard her say on Tuesday you heard her talk about the significant fiscal pressures

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ahead of us. HR one is one of the most significant. It fundamentally shifts cost and

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responsibilities from the federal government. 2 states and counties, particularly in

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programs like SNAP and Medicaid that serve some of our most vulnerable residents.

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For Ramsey County. That means additional staffing and administrative cost potential

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new responsibility for a share of the actual snap benefit cost and more complexity in

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determining and maintaining eligibility. And those impacts are just financial. Changes in

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eligibility and program requirements will affect residents directly while also

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increasing the workload and operational demands on the staff who serve them. HR one

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is not the only pressure we are also facing unfunded and under underfunded mandates,

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increasing costs for state mandated services and other pressures that will continue

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into 28. And 29. As county manager Becker said on Tuesday, the choices ahead

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will be more difficult and the tradeoffs more significant. That makes the conversation

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that we're having here today about performance even more important. Performance

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measures aren't simply numbers that we collect and report to the board. They help us to

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answer some pretty basic questions. Our residents getting the services they

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need. Are we getting the results? We intended? Where are people waiting too long?

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Where are we seeing disparities? What can we do differently and what are we

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getting the greatest possible value from the resources entrusted to us? Those

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questions matter in any budget environment. But they matter even more in the one we're in.

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And the entry. As we make choices. We need to know what's working so we can

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protect it. We need to know what isn't working as well as it should. So we can change

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it. before our answer is simply to add more resources we need to understand whether

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there are better ways to organize the work, simplify a process, use technology,

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eliminate duplication or work differently across departments. And that's

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operational excellence. A good performance in good performance information helps

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us get there. We're already seeing what that looks like in practice. The work departments

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have been doing to improve service delivery to reduce wait times addressed backlogs,

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better coordinate services and understand residents experiences is also building

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our capacity to respond when circumstances change quickly. We've seen that very clearly

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in our recent work supporting residents affected by encampment closures. County

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teams have had to work across traditional departmental lines and bring financial

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assistance, housing, public health, social services and other supports directly to

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residents. We've had to pay attention to what residents need. What is working where

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the gaps and to be able to adjust quickly. That kind of response doesn't happen

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because a single program because of a single program or a single department. It

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happens because we have been building a stronger culture around outcomes, continuous

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improvement and residents entered service. There is also an important fiscal side to

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this performance. Measurement cannot simply be a tool for identifying where to reduce

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spending. It also needs to help us identify what we should protect. If an

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investment is producing meaningful results for residents, we should know

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that. If changing process is saving time or reducing cost. We should know that too. And

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if something isn't producing the outcomes we expected. We need to be willing to ask why

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and what we should do differently. That is how performance information

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becomes useful for budget budgeting and decision-making. So as you hear from our

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departments today, I would encourage us to listen for more than whether a particular

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measure went up or down. Listen for this story behind the measure. What changed for

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residents? What did we learn? What are we doing differently because of what the data tells

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us and what does that mean for where we put our resources going forward because

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ultimately that's the purpose of this work. As county manager Becker noted on

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Tuesday performance will help inform the next budget cycle and future decisions given the

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choice is ahead of us. That connection between resources, performance and results is

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going to become increasingly important. And I want to thank the board. Thank you very much

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for continuing to ask these questions and supporting this work. I also want to thank our

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department directors and teir teams and our admin director and our controller and the

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Office of the chief of staff as well as central finance. The executive team and county

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manager factor. It takes real work to develop meaningful measures. Examine your own

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results and then use what you've learned to improve. The fiscal challenges ahead are

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significant. But if we stay focused on what works, remain willing to change, what

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doesn't and keep residents at the center of those decisions. We'll be in a much stronger

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position to make the difficult choices ahead. And with that, I will turn it over to. Our

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departments to make their presentations. Thank you. Thank you. and director

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Wilkens up to the C's. dicey. >> I think point of welcome thank you very

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>> and I get to kick it off for the for the tam. So the good news about going for says

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I get to set the bar that is is I get to set good afternoon. Chair

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commissioners, County manager and members of the public. >> Thank you for the

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opportunity to be before you today. Before begin, I want to recognize county manager

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factor Deputy County Manager France. Why administrative director Dave Zach friend. The

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housing stability Department and for the whole CA community supports and services team for

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their support, feedback and partnership. In today's presentation. I also want to

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recognize our county community providers and the residents during this difficult moment -

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in their lives. The results I'm sharing today reflect their work and their

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partnership and as well as their experiences. Any given night in Ramsey County,

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hundreds of people are experiencing homelessness are without a place to call home.

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But our work does not begin when somebody enters shelter for many residents,

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homelessness begins with the housing crisis much earlier, a rent increase. Alas income, an

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unexpected expense like a medical bill or car repair or simply income that has not

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kept pace with the rising cost of housing that we're seeing today. That is important

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context for the important performance measures I'm going to share with you today. I

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think it's important to mention that housing stability Department was raised up on

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its own legs as a stand-alone department in 2020 during COVID. It was a time when

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Ramsey County communities across the country were responding to unprecedent. I'm

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an emergency of homelessness crisis in our nation. The department was created at a

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time when homelessness response look very different than it does today. it was had

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significant emergency selter in prevention funding at that time. For that moment. The

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funding rules were also flexible and allowed more flexibility during that time.

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And there were a lot of endless emergency resources that were deployed and not

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necessarily built for sustainability. So now several years later and with new

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leadership, we're in a place where we have an opportunity to step back look at our

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system and redesign and look at it for intentionally. So when we talk about

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performance, I do want u to only ask how many people did we serve. I want us to ask our

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residents becoming more stable because of our work and our investments. And when someone

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does experience experience homelessness, how quickly and equitably are we helping them

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to return to housing and housing stability? I get to do my own sites. All right. So

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and what do we do? Housing stability? could give you address of how we stood It's

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it's roll that is larger than administrating individual programs. We helped lead

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coordinator if and improve Ramsey counties broader homelessness response that

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includes working across county departments with the community providers to connect residents

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with the right housing resources and support. Housing, Stability Department

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also serves as the lead agency for heading home. Ramsey. That's Ramsey counties,

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continuum of care. I wanted to distinguish the 2 housing stability Department is the

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county department. Well, heading from Ramsey is the broader community

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collaborative. Our role is to help coordinate that work but not do it alone. The links on

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this slide provide more information about both housing stability Department as well

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as heading home Ramsey. In case you need to learn more on how those departments work

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together. The 3 measures that we selected. Look at a different point in our housing

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stability system. The eviction prevention measure are asking whether we

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are keeping residents housed before homelessness occurs. The bundling measure looks at

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how effectively we coordinate our financial resources when a resident is experiencing a

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housing crisis. And the court Nathan Entry measure looks at how long single adults who are

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already experiencing homelessness remain on the priority list before

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connecting them to a housing opportunity. Together. Tese measures tell us more. Then

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the number of services we provide. They begin to tell us whether residents are becoming

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more stable. Whether county investments are producing the outcomes. We intended and

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where the system still needs to improve. The measure in presenting today, the measures

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I am presenting today are the same for measure measures that you'll see reflected on

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county's open data portal. My goal today is to add context about what the numbers mean,

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what the numbers mean for residents. What effect the results and how we are using

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this information to improve the overall system. No 3 measures can tell the entire

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complexity of housing stability story. I want us to think about these has

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connected indicators of the larger system, but not as isolated numbers are systems.

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The first measure that we're going to look at is the average number of days single

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adults spend on the coordinated entry priority list. The reason

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we pick single adults is because that is a measure that we can track internally. One

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thing about the coordinated entry system that is unique in Ramsey County is that we have

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for entry points to that system. We have a family You side.

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>> People experiencing domestic violence and single adults, single adults.

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Priority list is maintained by Ramsey County internally. And it's a good measure for us to

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take a look at. We connected this measure to racial and ht health equity and shared

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community power because race and ethnicity should not predict how long someone

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experiences homelessness. It also requires us to listen to residents respect President

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choice and include people with lived experience a we read redesign and look at native

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country. I want to be careful here because coordinated entry can be difficult to explain.

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The priority list is not a traditional first-come. First-serve waiting list.

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People are not simply given a number and are waiting for their turn. Housing referrals

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dependent. Eligibility priority that Haitian household need that type of

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housing intervention that you require available pogram openings. documentation as

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well as resident choice. But that complexity does not mean the amount of time someone

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spends on the list does not matter. If someone spends hundreds of days on the

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priority list, those are not just stays in the database. Those can be days and shelter.

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Those coming days outside. Those can be days doubled up are moving back and forth

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between temporary situations and those are days that someone is experiencing

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homelessness. This data shows meaningful improvement in the overall average. At the

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same time, this number does not tell the whole story. Housing availability and

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system capacity have a significant effect on how quickly someone can move and

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the next phase are into housing. We also need to look underneath the overall

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average. Wait times remain different across race and ethnicity,

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ethnic groups, overall improvement is not enough. If these disparities remain. Here

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at 6. >> We want real quick question. Around the at 2030,

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go. We see, as he said, that's 180 days for all. Is that what do you mean by that? It's on

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the side to side bar and a key contacts. >> Health Commissioner Iran.

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If you give me a moment as I walk through this, I will get a what they mean if you can

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100 remember your question. I don't visit. Success means both shorter, more equitable.

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Wait times are 2030. Goal is to reduce the average 280 days for all residents was closing

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disparities in access and outcomes. So that was meaning that as you can see in 20 30,

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we are trying to save overall that everybody on the list has a weight of 180 days are less

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to their next phase. So that is what that means. That's our anticipation that we would

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like to see 23, what is it now right now in 2025? The average wait is 881 days. forward to

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the plan. We currently have race and ethnicity, data connected to the coordinated

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entry measure. >> For prevention measures, we are also examining what

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demographic and geographic information is available so that we can better understand

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who is receiving this assistance, who is not and whether any disparities

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remain. Our goal is not simply to manage the list better. It's to shorten the path to

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housing and make shorter. >> Moving on to our second measure, which is evictions,

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prevented an eviction court. This is very specific to eviction court, not prevention

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in general. Overall, there's 2 different distinctions there. >> These ae a measure we've

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connected to the residence, entered holistic support. >> Because preventing eviction

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is about more than paying rent. It can productor as it can protect the residents,

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employment a child's education, access to health care, transportation and the

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House held overall stability. We also know that if you are house, it's important to keep

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you in that house because we have a vacancy rate of less than 2.5% here in Ramsey

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County. And so we want to keep people stably housed when we can. It is our goal to make

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from listeners rare. This is where that work really begins. Every eviction we successfully

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prevent represents a household that may never enter need to enter the homelessness

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response system at all. And that means shorter days. That means avoiding shelter. And

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that means eviction, stopping before they even enter eviction can disrupt

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employment. School, transportation, credit, future housing opportunities and a

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helpful to connection to their own community, housing for intervention gives us an

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opportunity to resolve that crisis before it becomes larger and more expensive.

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Beginning in 2027 Ramsey County is making sick, significant investment of an

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additional 2 million of their funding to expand eviction prevention and housing

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support. This investment creates an opportunity and a responsibility to keep

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strength strengthening. How we measure results. We should we should note only ask many

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evictions we prevented. We should also ask whether those really residents remain

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stable, housed. They have be on their immediate housing crisis intervention. So we're

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trying to look at data at 3 months, 6 months, 9 months and 12 months to ensure that the

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household state housed as well as give light case management to make sure that if they

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enter into another crisis, they're not coming back to us for additional support. This

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is where the quality matters and why are walking along The families really are helpful.

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Previous data shows us if we do emergency assistance, usually that's an emergency

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assistance. They receive rental help, but they don't receive any case management

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budgeting skills to prevent that crisis from happening again. This additional

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investment, the connections to community partners that operate the eviction court and

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prevention dollars have the capacities to provide that light touch case management

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that families need to make sure that prevention is sustainable. We have a

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question. director welcomes. >> Yeah. Sorry. was left high we're kind digesting in real

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time. But I my question for you is and perhaps I know we're in the performance

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indicators but you see that as an additional 2 million dollars. There's going towards

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eviction prevention going into fund eviction court, eviction in extension for 26. 27 of the

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law had dollars investment. >> They're also that is not mention as when we were

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talking about the use as know that there is an additional 5 million investment from FHP

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AP funding which I will get to in the next slide. And we're talking about bundling of

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cases. But that's an additional resource. And that is not limited to eviction

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court. That's prevention overall. >> So tonight I asked a

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support organization. That reviewing the packet ahead of time. I want to make sure Im

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asking questions in the right order. Is there or having performance measures? But will

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there be discussion on specifics of the budget interact with us in the slides

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or do we just asked them as we go along the the ladder? on on our budget packet. The when

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I'm looking at housing, stability services, it looks like we we go from. 13 million

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in in fiscal year. 25 to the approved budget and fiscal year. 26 at 16 Million. And

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then the 27 approved budget goes down to 12 Million. So is that 2 million from the funds?

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Additional dollars from a different are they not going? And I'm just trying to square

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the numbers here with anything like that. I directed to some of our fiscal team, but

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>> the law funds >> they are over three-year period. If that makes

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>> There's some accounting that we have to do like the what year we sort of receive

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them versus when they have to be spent. If that makes sense, I'm not sure exactly how it

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showing up. And in terms of the distribution in the budget document. So we can either

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follow up for somebody healthy. If you can following on the exact distribution of

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like there's kind of multiple changes that happening at the same time. So can kind of get

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that OK? And that's great. I think, you know, some of that's helpful because some.

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>> As folks are who may be watching these presentations and seeing some of the

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documents than that. You know, when you look at the high level accounting of one dollar

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amount for a whole department, it goes up and down and it can be confusing to follow along.

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So just knowing that that information is is in the budget and the Web saying we

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can do the digging and make sure we get that information. >> OK, thank you. Thank you.

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Thank you for the question. >> I will mention in the last one evictions prevention 4th

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00:40:07,700 --> 00:40:13,706
court you'll will see the increase up to 1900 cases. That is due to the increase in

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funding and will be able to serve more cases. An eviction court. The 3rd measure is the

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number of FHP AP, which is family homelessness, prevention assistance program.

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>> A state, a state funded program. These cases really looking at bundled cases where

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we're looking emergency assistance. Emergency general assistance or other diversion.

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Diversion resources. We connected this measure to operational excellence because

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it really shows how well our funding sources, our staff and our community partners, are

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working together. But working together. The goal is to Max abut maximize are available

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00:40:57,416 --> 00:41:02,554
resources, reduce duplication, used staff time effectively and make the process easier

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00:41:02,554 --> 00:41:07,959
for residents. Bundling happens when one funding source is not enough to

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00:41:07,959 --> 00:41:14,299
resolve a household's housing crisis. Staff and providers combined eligible resources to

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close gaps and help the household remained housed. There are 2 sides of this

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00:41:18,703 --> 00:41:23,575
measure, however, that I think are important to look at. On one hand, the increase shows

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00:41:23,575 --> 00:41:29,247
that we are getting better at leveraging our available resources. The increased FHP

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AP and local affordable housing AKA, lie have funding along with stronger

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00:41:35,454 --> 00:41:39,725
coordination with our community partners has allows to combine resources when one

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program cannot meet the full need and to help more residents remain housed.

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>> That is important because maximizes gants and county resources. It strengthens

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partnerships and creates more opportunities to resolve crisis before it leads to

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homelessness. But Moore, bundling does not automatically mean better

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performance. increase also tells us that taking and it's taking more money to resolve

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evictions our housing crisis. So there's larger rent and larger. We are is that we are

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seeing our utilities and housing-related costs have increased.

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>> And one programs maximum benefit is not enough to longer feels at It also tells

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us something about scared that even when we combine our programs are not always enough

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00:42:24,102 --> 00:42:28,840
resources to meet every household to Bundling helps the stretch are available

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00:42:28,840 --> 00:42:34,645
dollars, but it is not created an limit. It doesn't create unlimited funding when several

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00:42:34,645 --> 00:42:38,450
researchers sources contribute to one case, fewer dollars may remain for the next household

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that is seeking help. There's also a significant staff capacity component behind the

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00:42:45,190 --> 00:42:49,394
scenes when you're coordinating 2 or 3 funding sources, it can require

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00:42:49,394 --> 00:42:53,594
multiple eligibility reviews, different documentation. Approvals landlord,

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communications coordination between county staff and all of the providers and careful

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00:42:59,538 --> 00:43:04,809
tracking to ensure that each funding sources used correctly and adequately and euitably.

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This can also place pressure on individual agencies. Provider may need to hold the

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case open court in with several organizations help the residents gather their

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00:43:15,687 --> 00:43:19,557
documentation just to cover the gap with the flexible resources. But the

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00:43:19,557 --> 00:43:26,631
coordination can produce a better outcome. But it does take real staff time and

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00:43:26,631 --> 00:43:30,968
organizational capacity. So the benefits are clear. We're leveraging our resources are

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00:43:30,968 --> 00:43:34,906
closing larger gaps and we're helping more residents remain housed. The challenges are

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00:43:34,906 --> 00:43:39,444
also clear that we needed one system to sort of help us coordinate the bundling of

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these services. So there's burdened staff. And it's not just simply to bundle more.

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But our goal is to coordinate or resources behind the scenes and also create a wonder Prote

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for families. So they're not going to several organizations are the county to tell their

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prevention story over and over again that they're getting help in one location and that

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they don't have to worry about all of the things it takes to bundle.

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>> That they're not aware of. >> Director welcomes. We have a question from yes,

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Commissioner John. >> thank you. Director Watkins. I think you're doing

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great job. I've just articulating apartment 4 months measures and the goals

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connecting to it. You know, I didn't want to go back to the slide the average number of

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days on the coordinated entry. And then also tie that in with the budget that you have laid

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00:44:34,499 --> 00:44:43,499
out and we are look, we are you know, in department's budget, shrinking and your

354
00:44:44,776 --> 00:44:49,314
goals are really to be do said, cut the wait time in half. Essentially. What is

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00:44:49,314 --> 00:44:57,122
that strategy the year? And then also when you're looking at the housing capacity or

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00:44:57,122 --> 00:45:04,529
like housing availability, what what types of housing are you are we looking for for

357
00:45:04,529 --> 00:45:10,134
residents and also are we tracking that about types of housing that's needed to

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00:45:10,134 --> 00:45:13,672
support families or in individuals in this case on the court. they didn't

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00:45:13,672 --> 00:45:18,676
request. Commissioner John, thank you for the question. One of the biggest things that

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we're looking at who cut those days down is a system redesign.

361
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>> we have not had a coordinated entry system redesign since the inception

362
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of coordinated entry here at Ramsey County. One of those things are really having us.

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00:45:34,426 --> 00:45:38,630
Take a look. Creative Italy, innovative Lee at the current system that we have identify

364
00:45:38,630 --> 00:45:48,230
the gaps. staffing needs sort of the challenges that could maybe have us. Tell us the

365
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bigger picture so implementing that will take some time, obviously for that to do that.

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But one of the things that I feel that we could do better with the resources that we

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currently have. What we do know it is a strain system and there is not enough resources.

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However, there are some creative things and other community partners in other

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00:46:05,457 --> 00:46:10,728
systems that we can rely and example of that could look right now for the coordinated

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entry system in order to get an assessment as a single adult, yet to be long-term

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homeless are panicked. The homeless. There are other people that are doing that a

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00:46:19,604 --> 00:46:23,808
little different than we do in Ramsey County. One step is looking at housing problem

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solving which means your pathway just isn't to get on the court native entry list

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that might be looking at a housing problem. Solving model may be pairing up with

375
00:46:33,170 --> 00:46:37,889
somebody rent an apartment together. It might be treatment. Might be your

376
00:46:37,889 --> 00:46:44,763
pathway out of the system and into aassisted living program that fits your needs. So w do

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need to look at the whole entire continuum, but we have not explored the pathway such

378
00:46:50,102 --> 00:46:55,641
as rapid rehousing transitional housing. We do have some permanent supportive

379
00:46:55,641 --> 00:46:59,378
housing stock. Another part of that system redesign Israeli currently looking at our

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00:46:59,378 --> 00:47:04,649
staff. We do have some vacancies where people can move. You know, if we get

381
00:47:04,649 --> 00:47:10,189
people move from shelter into those vacancy that opens up additional shelter beds and so

382
00:47:10,189 --> 00:47:16,127
on. So it's really looking at that system design and it's hard to put a dollar amount

383
00:47:16,127 --> 00:47:19,197
even where we at without that designed to show our deficiencies and some of our

384
00:47:19,197 --> 00:47:23,335
cats. So that is where we're looking at decreasing that number. The other part is

385
00:47:23,335 --> 00:47:28,206
really taking a really good hard look at that list. It has not been looked at and went

386
00:47:28,206 --> 00:47:32,343
through. There's a lot of people that self resolved that have been housed,

387
00:47:32,343 --> 00:47:36,810
unfortunately passed away. So that will also contribute to us getting those I'm waiting

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days doubt down longer. >> Will you be working on that? Let's where your team

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00:47:41,753 --> 00:47:46,491
are. Is that the focus for this year that for next year? >> Commissioners. that is the

390
00:47:46,491 --> 00:47:54,833
focus for this year and next year as well. OK? >> And then the other part

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00:47:54,833 --> 00:48:01,239
that I would just wanted you to lift a name that you said really fast. just emphasize is

392
00:48:01,239 --> 00:48:05,710
the resources that's actually needed right now to keep someone how list that even the

393
00:48:05,710 --> 00:48:13,185
bundling of those resources are not enough. What are you also keeping track about like

394
00:48:13,185 --> 00:48:18,857
what is needed so that we can tell that story and share that with our state legislators.

395
00:48:18,857 --> 00:48:23,795
>> Commissioner John, that is an excellent question. Yes, keeping tack not only of the

396
00:48:23,795 --> 00:48:29,000
amount of money it takes to prevent the eviction cases, the ones that we get approved,

397
00:48:29,000 --> 00:48:32,270
the ones that get tonight, the ones that are not eligible, we do get those dollar amounts

398
00:48:32,270 --> 00:48:36,740
when they do the eviction filing. We also have a place in FHP AP where we're looking

399
00:48:36,740 --> 00:48:42,800
at those dollar amounts as well. When people come in and so where we are keeping that

400
00:48:42,800 --> 00:48:50,555
data. So how much is that that's needed. As far as overall? Yeah, for this and

401
00:48:50,555 --> 00:48:55,560
also for coordinated entry. >> Commissioner that's an excellent question. I would

402
00:48:55,560 --> 00:49:00,832
have to get. Back to you and prevention dollars. We do not have enough to prevent every

403
00:49:00,832 --> 00:49:07,639
household that is the plane. >> To eviction court and or even prevention services. So

404
00:49:07,639 --> 00:49:13,978
that dollar is hard to quantify. More dollars mean more cases doesn't necessarily

405
00:49:13,978 --> 00:49:19,517
mean that all of the evictions are. Resolved. So I can get back to you on that number for

406
00:49:19,517 --> 00:49:25,517
the coordinated entry redesign. We are looking at roughly 50,004, that

407
00:49:26,391 --> 00:49:31,620
consultant to come into that redesigning. Create that report for us for this year.

408
00:49:31,620 --> 00:49:36,462
Thank you. >> Commissioner McMurtry Dan Miller. Thank you. Madam

409
00:49:37,100 --> 00:49:39,710
Chair. >> Really appreciate this presentation. My question

410
00:49:39,710 --> 00:49:45,276
mostly stems around looking at the entire house and continue on and the role that housing

411
00:49:45,276 --> 00:49:50,548
stability plays. But also knowing that there is a partnership internally with

412
00:49:50,548 --> 00:49:56,822
CD. So I wanted to allow some space to kind of speak to what that collaboration looks like

413
00:49:56,822 --> 00:50:02,627
and how that will also support the efforts that that think to us today.

414
00:50:02,627 --> 00:50:06,631
>> Commissioner McMurtry, that is an excellent question. Since I had started my tenure

415
00:50:06,631 --> 00:50:12,504
here at Ramsey County. I've worked really closely with the E D I'm not only with

416
00:50:12,504 --> 00:50:16,975
prioritizing in developing the funds across the continuum, but also the investments that

417
00:50:16,975 --> 00:50:22,180
they are making is creating more affordable housing stock so that the families that are

418
00:50:22,180 --> 00:50:27,986
moving from that continuum have a place to move and that permanent supportive housing

419
00:50:27,986 --> 00:50:31,723
that affordable husing area. That is where a lot of those families will land in the

420
00:50:31,723 --> 00:50:37,620
increase of that sack will also help see those wait days in 2020, 30, go down. And you

421
00:50:37,620 --> 00:50:41,866
share France with CVS. >> We use it. But just for all.

422
00:50:41,866 --> 00:50:49,660
>> Those well listening watching what is the Ramsey County Department. would do

423
00:50:49,941 --> 00:50:58,341
the time. You okay community. Thank The internal it just thank you, commissioner, in.

424
00:50:58,550 --> 00:51:05,824
>> Commissioner Miller. Yes. I just have a couple questions on the last slide you shared

425
00:51:05,824 --> 00:51:10,362
with us the first bullet point on what's changed with our increase in the FHP AP an

426
00:51:10,362 --> 00:51:15,299
dollars is this is the work that's going that's being done through our housing,

427
00:51:15,299 --> 00:51:23,699
stability, Department or and with the heading home. Ramsey. Group as well. combination of

428
00:51:23,975 --> 00:51:28,447
both. >> Commissioner Miller, thank you for the question. So the

429
00:51:28,447 --> 00:51:35,987
family homeless Prevention assistant program. FHP AP is a state funded program. Rmsey

430
00:51:35,987 --> 00:51:41,193
County is the grantee have and we have several grant. He that we oversee in that work and it

431
00:51:41,193 --> 00:51:45,947
is not through the heading home. Ramsey It is just to the Ramsey County departments

432
00:51:45,947 --> 00:51:50,418
individually. So we oversee those contracts with several agencies to do the work that

433
00:51:50,418 --> 00:51:54,956
are also usually involved in the heading home. Ramsey continue in direct. Okay.

434
00:51:54,956 --> 00:51:59,694
Yeah. The can and the government have >> And then with the redesign

435
00:51:59,694 --> 00:52:05,233
of that, which I think is a fabulous idea. Someone who used to work in community and

436
00:52:05,233 --> 00:52:12,240
>> one of my sister programs always use the coordinated entry, less. I heard many

437
00:52:12,240 --> 00:52:17,778
times about the frustrations with the coordinated entry system. that be developed in

438
00:52:17,778 --> 00:52:21,449
collaboration with community as well. So with the heading home, Ramsey, well, that just

439
00:52:21,449 --> 00:52:30,449
be an internal. In department develop. That's an excellent question. And it will be done

440
00:52:32,794 --> 00:52:36,397
broadly with cmmunity partners. Service providers live expertise.

441
00:52:36,397 --> 00:52:42,270
>> As well as the heading home Ramsey governing board. will lead to that community

442
00:52:42,270 --> 00:52:46,875
members. It will be not just internally with Ramsey County, but with all of our partners

443
00:52:46,875 --> 00:52:52,213
in community. Perfect. Thank you so much, Commissioner >> Yes, back to the budget. I

444
00:52:52,213 --> 00:52:58,285
think that just wanted to follow up on the question from Commissioner Sean nt that I

445
00:52:58,285 --> 00:53:02,556
am opposed to us finding cost savings. In fact, that is a big part of what are our role

446
00:53:02,556 --> 00:53:08,162
is going to be in the next coming years. But the housing stability when they see that

447
00:53:08,162 --> 00:53:14,702
it went from fiscal year. 25 we were at it's safe, 13 million again and then went

448
00:53:14,702 --> 00:53:22,176
to 16 26 and now it's down to 12. And I guess I would just like to know, was or specific

449
00:53:22,176 --> 00:53:26,114
investments that were built and to 26 or I just want to. I'm just curious hear that

450
00:53:26,114 --> 00:53:31,986
narrative, the story of the development of that. I can take Madam Chair Commissioner

451
00:53:31,986 --> 00:53:36,124
Kevin saying. >> So with because this is such a grant heavy from the

452
00:53:36,124 --> 00:53:41,195
department and the grants are allocated to us each year by the sales tax. We don't

453
00:53:41,195 --> 00:53:45,867
account for them till come in. If that makes sense. And then you see some of our budget

454
00:53:45,867 --> 00:53:51,472
adjustments for various departments to the requests for board actions. So a lot of

455
00:53:51,472 --> 00:53:56,144
kind of like the budget is a snapshot in time. And we do our best understanding of what

456
00:53:56,144 --> 00:54:02,160
kind of we anticipated know is there. But in the case of La Pine, the second-year, what

457
00:54:02,160 --> 00:54:07,155
what you're not seeing and 27 is that those lava buns. So we've accounted for in 2026 of

458
00:54:07,155 --> 00:54:14,362
funds. We have not counted the 2027 lot half and s those will get put in the budget

459
00:54:14,362 --> 00:54:19,330
when Dr Wilkins. Welcome back. At some point with 27 Rba to say this is how we're gonna

460
00:54:19,330 --> 00:54:25,390
spend the money, including the eviction court plan as well. So we kind of do it little

461
00:54:25,390 --> 00:54:29,710
different for every department. Some are able to project what has worked for

462
00:54:29,710 --> 00:54:34,649
Specter. We kind of knew what our allocations or workforce. And so we sort could put place

463
00:54:34,649 --> 00:54:40,121
holders and they're generally knowing the formula in a case where there's some of this

464
00:54:40,121 --> 00:54:42,123
fluctuation, we sort of wait a little bit and we want the board to be able to drive a

465
00:54:42,123 --> 00:54:46,460
little more of that. The policy side of that, too, as well through either board

466
00:54:46,460 --> 00:54:51,532
workshops or through actual r-va that help. That's all. There's not a reduction in

467
00:54:51,532 --> 00:54:57,271
housing. Stability is budget and 27 that that that helps me tremendously. I and the reason

468
00:54:57,271 --> 00:55:02,610
I bring this up is because now and in this prticularly year, there's been a lot of concerns

469
00:55:02,610 --> 00:55:05,546
about how we're supporting housing. Stability is. I wanted to make sure there

470
00:55:05,546 --> 00:55:09,683
wasn't some kind of significant programmatic changes that I draw back from

471
00:55:09,683 --> 00:55:13,621
our commitment to that. So just knowing that this is a. >> When the law funds get

472
00:55:13,621 --> 00:55:19,426
recorded on the books is very comforting to me. Thank you. >> commission of making a I

473
00:55:19,426 --> 00:55:21,562
think you Madam chair, the kind of thinking back off with the kind of management knowing

474
00:55:21,562 --> 00:55:29,436
that. Grant applications play a big role in the funding of housing stability with the

475
00:55:29,436 --> 00:55:34,308
passage of the new federal housing law. Are there potential opportunities that

476
00:55:34,308 --> 00:55:38,379
we're looking at in 2 of county that we could potentially get additional

477
00:55:38,379 --> 00:55:44,986
funding or just want to get a sense of how that law impact potential potential funding

478
00:55:44,986 --> 00:55:49,786
opportunities for this particular department. >> Thank Madam Chair

479
00:55:51,259 --> 00:55:55,529
Commissioner McMurtry. So we've been tracking a lot of the work being packed about it

480
00:55:55,529 --> 00:55:58,332
all and be around just federal grants in general and sort of the different restrictions

481
00:55:58,332 --> 00:56:03,537
that might come. In addition as part of our overall half at work that we've been tracking

482
00:56:03,537 --> 00:56:11,946
around all federal funding, you know, around the know fo for that continuum of care.

483
00:56:11,946 --> 00:56:14,140
That's that's another area where there's grant funds for housing. I mean, housing funds

484
00:56:14,140 --> 00:56:22,890
are kind of and multiple agencies honestly in in the federal government. I think a

485
00:56:22,890 --> 00:56:25,759
lot of that tied up in court and we have been active with our county attorney's office

486
00:56:25,759 --> 00:56:32,500
to protect our rights to ensure that we are able to access grants that align with

487
00:56:32,500 --> 00:56:38,306
our values and to ensure that we being really thoughtful about what types of funds we

488
00:56:38,306 --> 00:56:43,711
take in order to ensure that we're able to serve our community based on the news

489
00:56:43,711 --> 00:56:50,918
that they have that make I obviously we are significantly this is a significantly grant

490
00:56:50,918 --> 00:56:55,560
from the department. Federal funds are a big part of the work of the department and of

491
00:56:55,560 --> 00:57:00,461
the continuum of care. However, you know this, this is a moment where we're in a

492
00:57:00,461 --> 00:57:07,680
little more of a protective state than Then that and overly exert of like being

493
00:57:07,680 --> 00:57:10,604
able find grand state, you know, just because of that the tenor of the federal grants

494
00:57:10,604 --> 00:57:18,404
that except yeah. >> The numbers are important, but they did not fully. So

495
00:57:21,816 --> 00:57:26,487
what it feels like for residents navigate the system are what changes when the

496
00:57:26,487 --> 00:57:29,557
system works. The first story on the slide that clled out comes from a Ramsey County

497
00:57:29,557 --> 00:57:35,229
eviction court client trying to remain housed. I want to share it in the residence own

498
00:57:35,229 --> 00:57:39,633
words. My car broke down and I had to get it fixed so I could keep getting to work that put

499
00:57:39,633 --> 00:57:44,972
me behind my rent. I applied for eergency assistance and got denied. So I started

500
00:57:44,972 --> 00:57:49,843
calling around trying to help trying to look for help. I went to 3 different places and

501
00:57:49,843 --> 00:57:54,648
had to tell the same story every time I didn't know which program I needed. I just know

502
00:57:54,648 --> 00:57:59,921
knew I needed help with my rent. This resident was not thinking about which county

503
00:57:59,921 --> 00:58:03,724
for which grant program they needed. They were really trying to solve one immediate

504
00:58:03,724 --> 00:58:07,995
problem, how to catch up on rent, how to avoid losing their housing and how to keep

505
00:58:07,995 --> 00:58:12,867
their job from our side. We may see separate funding streams from the residents

506
00:58:12,867 --> 00:58:17,882
perspective. It's just one crisis. The second from a Ramsey County for Nathan Entry

507
00:58:17,882 --> 00:58:22,688
client having a home changed everything I can think about work, my family and what comes

508
00:58:22,688 --> 00:58:27,292
next. Instead of just getting through the day. That is that is the outcome behind the

509
00:58:27,292 --> 00:58:31,696
coordinated entry measure because reducing the days on that list matter because it

510
00:58:31,696 --> 00:58:36,234
means a resident can move from surviving homelessness to thinking about work, family

511
00:58:36,234 --> 00:58:43,775
and housing, stability and dream about what comes next. These both example show both

512
00:58:43,775 --> 00:58:47,378
sides of the continuing helping a family remain house before homelessness occurs,

513
00:58:47,378 --> 00:58:55,178
but also helping them return. At 2 housing after their homelessness crisis. When I

514
00:58:58,457 --> 00:59:03,728
step back and look across all 3 measures, ICU for clear directions for our work first

515
00:59:03,728 --> 00:59:07,999
prevent earlier we need to expand eviction prevention and strengthen housing,

516
00:59:07,999 --> 00:59:14,599
stabilization before residents enter homelessness. Second simplify access. We need to

517
00:59:14,606 --> 00:59:17,409
coordinate resources and reduce the number of systems that residents must navigate

518
00:59:17,409 --> 00:59:21,813
to rceive help. When staff can assess the full need once and identify the right

519
00:59:21,813 --> 00:59:27,813
combination of resources, we can reduce duplication, duplication of applications,

520
00:59:28,153 --> 00:59:34,920
repeated eligibility reviews, unnecessary referrals and efficient staff. Time that we

521
00:59:34,920 --> 00:59:37,696
have spent will be a resident from one program to another. And we need to shorten the

522
00:59:37,696 --> 00:59:44,350
path to housing. We need to reduce the coordinated entry time. We need to strengthen

523
00:59:44,350 --> 00:59:48,306
our housing pathways and make better use of our available housing opportunities. We need

524
00:59:48,306 --> 00:59:53,578
to address racial and ethnic disparities in access and outcomes and look at other

525
00:59:53,578 --> 00:59:58,316
housing stability and create more affordable housing pathways. 4th, we need to

526
00:59:58,316 --> 01:00:02,387
continue read. Is that redesigning the system? Our response needs to work across

527
01:00:02,387 --> 01:00:05,987
prevention outreach, encampment, shelter, coordinated entry,

528
01:00:07,258 --> 01:00:13,331
stabilization and permanent housing. This is also a stewardship, Staton strategy.

529
01:00:13,331 --> 01:00:17,869
Better coordination helps us maximize our federal dollars are state grant our local

530
01:00:17,869 --> 01:00:23,342
affordable housing aid and our county resources. It reduces duplication and make sure that

531
01:00:23,342 --> 01:00:28,613
we don't grant fund on the table that are using our dollars where their possible.

532
01:00:28,613 --> 01:00:32,484
We're using the right funding for the right purpose. Shelter is an important emergency

533
01:00:32,484 --> 01:00:38,689
intervention, but it's not the entire system. Housing is the long-term outcome. The

534
01:00:38,689 --> 01:00:42,627
question is not only how we improve our individual programs. It is how the

535
01:00:42,627 --> 01:00:46,965
overall system could operate differently to produce better resident outcomes and make the

536
01:00:46,965 --> 01:00:56,565
best use of our public resources. And when I step back and look at all 3 of

537
01:00:57,976 --> 01:01:01,179
these measures together, I do not see 3 separate programs are 3 different pathways. I

538
01:01:01,179 --> 01:01:06,384
just see housing stability system. I see where we have an opportunity to prevent and to

539
01:01:06,384 --> 01:01:12,657
get somebody housed. I see residents trying to nvigate resources that we've built a

540
01:01:12,657 --> 01:01:16,595
separate programs, even though they're experiencing a crisis. And I see people who've

541
01:01:16,595 --> 01:01:20,932
already entered homelessness waiting far too long for a pathway back to housing. That

542
01:01:20,932 --> 01:01:25,537
is why these measures are important they help us understand what our investment

543
01:01:25,537 --> 01:01:29,340
are. What is changing for residents and whether the system is improving and where

544
01:01:29,340 --> 01:01:33,812
we can and should do better. Our goal is not simply to report performance. It is to

545
01:01:33,812 --> 01:01:40,151
use what we are learning to make homelessness. Rare, brief and nonrecurring and to build

546
01:01:40,151 --> 01:01:45,900
a system that is easier for residents to navigate more equitable and its outcomes and

547
01:01:45,900 --> 01:01:51,763
more effective and how we use all of our public resources together as a community. you.

548
01:01:51,763 --> 01:01:58,970
>> Commissioner, good Thank you for thank you so much for reminding us what's with the

549
01:01:58,970 --> 01:02:03,709
work that's going on behind these numbers. One of the questions that I have is I

550
01:02:03,709 --> 01:02:10,715
know earlier this summer, some of our emergency housing in our shelter dollars and things

551
01:02:10,715 --> 01:02:12,517
like that were driven by decisions that happening within the same park

552
01:02:12,517 --> 01:02:19,590
community. And I guess I want to broaden out to the idea heading home. Ramsey is up as

553
01:02:19,590 --> 01:02:24,596
a broader collective of partnerships and so that's the first part of my question is,

554
01:02:24,596 --> 01:02:30,680
is how many o our other local municipalities and other governmental entities are

555
01:02:30,680 --> 01:02:34,606
participating in that as our as our partners in this work. that's kind of a predecessor

556
01:02:34,606 --> 01:02:40,145
to the second question, which is as our municipalities are going through their own comp

557
01:02:40,145 --> 01:02:44,483
plans, another kind of things. What are specific things in your world and your piece of

558
01:02:44,483 --> 01:02:49,287
the house and specifically could be supportive housing and other things that we can

559
01:02:49,287 --> 01:02:52,624
be educating and and walking alongside our our governmental partners as they're

560
01:02:52,624 --> 01:02:56,561
envisioning what's right for their communities and encouraging them to help us

561
01:02:56,561 --> 01:03:00,499
meet our goals that the county. >> Commissioner Kevin saying

562
01:03:00,499 --> 01:03:06,971
thank you for the question. Heading home. Ramsey intentionally asked every

563
01:03:06,971 --> 01:03:10,442
municipality from every county, our story from every district in the county. So

564
01:03:10,442 --> 01:03:15,113
suburban is included in the seats and the steering committee in the work groups

565
01:03:15,113 --> 01:03:21,186
as well as on the governing board is representation. A lot of those are either through

566
01:03:21,186 --> 01:03:23,654
service providers or the school district in which they serve are where they're coming

567
01:03:23,654 --> 01:03:26,658
from. And they have a very active voice at those tables. I also would say to your

568
01:03:26,658 --> 01:03:33,640
second part of your question, there are lots of conversations, for example,

569
01:03:33,640 --> 01:03:36,468
another city has reached out a city of Ramsey County that said we have led dollars that

570
01:03:36,468 --> 01:03:40,806
we would like to combine to stretch again for some of those bundling cases. That's

571
01:03:40,806 --> 01:03:45,477
an example of how that that education can be helpful. Also, when we're looking at

572
01:03:45,477 --> 01:03:51,416
expanding either shelter capacity, affordable housing units really giving them

573
01:03:51,416 --> 01:03:55,860
education as to where to find the resources to increase. That stock would also be

574
01:03:55,860 --> 01:03:58,823
really appreciated so that we have places when people do get housing vouchers that they

575
01:03:58,823 --> 01:04:03,561
could use those vouchers at even if those are in our suburban as cities and the

576
01:04:03,561 --> 01:04:06,498
county that education is really iportant goes a long way to work along the

577
01:04:06,498 --> 01:04:13,980
continuum. Thank you. >> Directive opened one quick question on expenditure side

578
01:04:18,910 --> 01:04:24,115
the supplemental Budget request for 2, 1, to 27,000 wanted to 2027. It may be on

579
01:04:24,115 --> 01:04:32,724
this is can you share what those dollars will be spent on? got much. 27,000 warning

580
01:04:32,724 --> 01:04:40,524
to 2027 under the supplemental proposed budget. There's an increase of 2.27. And you me

581
01:04:40,534 --> 01:04:47,874
what that What effect there? >> That is actually a movie and director of admin salaries

582
01:04:47,874 --> 01:04:52,479
from like the general account into the service So we're just kind of shifting that fte and

583
01:04:52,479 --> 01:04:57,217
cost between where it was budgeted for in 20 6 into appropriate service team which

584
01:04:57,217 --> 01:05:02,170
as CSS. Rather housing stability, specifically. thank you.

585
01:05:05,358 --> 01:05:08,290
>> All right. So we don't have further questions. Want to thank you for your

586
01:05:08,290 --> 01:05:15,829
presentation. Your the work to the coordination and the support to stabilize families.

587
01:05:17,104 --> 01:05:22,843
Crucially important. I know have strong value for the county and I look forward to

588
01:05:22,843 --> 01:05:29,983
seeing the work in detail and and a coronation. It's going to happen get us in better

589
01:05:29,983 --> 01:05:34,655
place. Yes, thank Madam Chair. Before we wrap up thank yu, Dr Wilkins. Thank you for

590
01:05:34,655 --> 01:05:38,191
being the new director and starting U.S. off this year. That is wonderful.

591
01:05:38,191 --> 01:05:42,930
>> You said a great bar. So thank you. I just want commissioner difference in

592
01:05:42,930 --> 01:05:45,933
your original question. But when asked the budget questions, certainly

593
01:05:45,933 --> 01:05:50,737
everything we've done here is perfectly appropriate is what we can and should be doing.

594
01:05:50,737 --> 01:05:57,770
neglected to say that we will get a presentation on the agenda that is in your folder

595
01:05:57,770 --> 01:06:03,884
tomorrow budget director Louis. So it's normally kind of flows with the operation

596
01:06:03,884 --> 01:06:07,870
Service team instance are going tomorrow dcide not kind of start with that today. So

597
01:06:07,870 --> 01:06:12,293
just know some of the agenda, things that were changes. We'll be covering tomorrow, a

598
01:06:12,293 --> 01:06:15,496
little more thoroughly for you. But, you know, obviously of department question those

599
01:06:15,496 --> 01:06:20,968
be addressed along the way here. Thank you. Yeah. All right. Thank you.

600
01:06:20,968 --> 01:06:23,971
>> So we want to welcome Director Ali Ali was going to present on the financial

601
01:06:23,971 --> 01:06:29,910
assistance Services. That we have here in Ramsey County. Please introduce yourself in

602
01:06:29,910 --> 01:06:34,710
future. >> Good Chair Commissioners court wanted an adjustment

603
01:06:40,388 --> 01:06:44,524
spoke to the members of the public. My name on the director of national of those

604
01:06:44,524 --> 01:06:51,724
Services Department. Thank you for the opportunity to discuss financial assistance services

605
01:06:52,466 --> 01:06:58,539
to supplement but performance measures. However, if a stock to buy a ticket, or if a

606
01:06:58,539 --> 01:07:06,800
single use. The progress you will see today left is core question. Is And commitment? 2

607
01:07:06,800 --> 01:07:12,219
times the county residents. U.S. policy changes includes the value and the complexity

608
01:07:12,219 --> 01:07:19,419
world. remain folks. It on policy will stone things capacity and accountability

609
01:07:23,164 --> 01:07:29,764
and sustaining timely and effective delivery. To performance is measured not

610
01:07:30,570 --> 01:07:38,245
only by the numbers, but also by the expedience comes get a that we serve. As we review

611
01:07:38,245 --> 01:07:46,587
all caught on the full moons. We also preparing for the significant a petition often

612
01:07:46,587 --> 01:07:54,387
finacial post position want. These changes. increase in village will float effect home

613
01:07:55,663 --> 01:08:01,602
residents, axis maintain access to social benefits, quiet 10 for the Minutemen

614
01:08:01,602 --> 01:08:09,877
Titian or multiple budget to come. Today. I want to focus what those number 8 numbers

615
01:08:09,877 --> 01:08:17,770
tell us about president's expedience. Residents able to access services. receiving the

616
01:08:17,485 --> 01:08:24,685
help that they need. We delivering services timely and effective. live overtime.

617
01:08:30,630 --> 01:08:36,437
Financial assistance, services of city's more than 10 public system. Progress that comes to

618
01:08:36,437 --> 01:08:42,909
come to distance excess food assistance. Health care, emergency assistance, child

619
01:08:42,909 --> 01:08:50,383
care and other social supports. These are the states buys come to administer. The

620
01:08:50,383 --> 01:08:58,183
program is governor by state and federal requirements. A lot of stuff. Determined

621
01:08:59,259 --> 01:09:04,799
initial and ongoing image ability by collecting information through a issues.

622
01:09:04,799 --> 01:09:13,199
Interviews. I think one cations. We also commit to dissidents with all county and

623
01:09:14,141 --> 01:09:20,948
community resources to needs the old the programs we don't to get used to. Students can

624
01:09:20,948 --> 01:09:26,420
access or substances to set the for us. Committed to bottom of commissions,

625
01:09:26,420 --> 01:09:35,420
telephones and a lot options. Holder said the symphony's became part of is in 2025. The

626
01:09:37,297 --> 01:09:43,570
schools are aligned give us a son of that unity to by him or could be needed. And holistic

627
01:09:43,570 --> 01:09:50,711
expedience helping residents of this needed needs. also identify other services that

628
01:09:50,711 --> 01:09:57,311
support stability. Before most major on more reporting requirements. They help

629
01:10:03,123 --> 01:10:07,927
understand whether to put it because of a little. Whether we are using public resources

630
01:10:07,927 --> 01:10:17,527
responsibly. And when we have The first looks whole because his weight from the time they

631
01:10:20,674 --> 01:10:27,280
arrive of this him finish on that petition. The looks at the percentage of residents

632
01:10:27,280 --> 01:10:35,680
reported receiving the help that they need it. The 3rd measure. All measures, whether

633
01:10:36,289 --> 01:10:42,429
we process not publication within for that out of time to On the floor examine is

634
01:10:42,429 --> 01:10:47,901
whether emergency assistance. looked generous system. Fund hoping presidency, Minh and

635
01:10:47,901 --> 01:10:55,701
housing. Because of the Metro before work. These 4 measures connected closely with Ramsey

636
01:10:57,844 --> 01:11:03,183
County is strategic priorities. Additional taxes president sent to police to

637
01:11:03,183 --> 01:11:09,783
support. Richelle and hope they can ensure that communities color. Together.

638
01:11:10,542 --> 01:11:17,742
These measures help understand axis. quality, timeliness on housing, stability. It also

639
01:11:18,684 --> 01:11:24,823
strengthen or come to be lifted. 2 presidents. You know what, Conan state and for the

640
01:11:24,823 --> 01:11:32,230
departments. This court accountability would b critical as we move to our

641
01:11:33,232 --> 01:11:39,438
world or titian opposed his emotional one. There is so would seem to be look, chief

642
01:11:39,438 --> 01:11:44,175
to buy finish a sense of this is low. If we look to the Ramsey come to a porch and

643
01:11:44,175 --> 01:11:52,517
that part of issue we hall with housing, stability. Well, for a solution is public

644
01:11:52,517 --> 01:11:56,321
health Social Services committee told goes Ishan is health provider is long roads

645
01:11:56,321 --> 01:12:02,594
and many others. You will also a common theme throughout presentation. Continuous

646
01:12:02,594 --> 01:12:10,869
improvements. demand grows us to Disney does become work on We are continually moving all

647
01:12:10,869 --> 01:12:16,869
across the It's parking issues, investing in technology making didn't

648
01:12:19,211 --> 01:12:27,619
conform to position is so we can put sort sums it come to the This Magill, if yu can

649
01:12:27,619 --> 01:12:32,824
see in this light truck is the time from when this is done. All right. and checks. The end

650
01:12:32,824 --> 01:12:39,231
of this think kills when they began meeting with the staff member for initiative edition.

651
01:12:39,231 --> 01:12:46,431
In 2023. The average wait. Time was 40 minutes. It increased to 22 minutes in

652
01:12:46,638 --> 01:12:52,911
2024. Reflecting the significant a bubble delays and the myth that stuff in

653
01:12:52,911 --> 01:13:00,111
Quebec City. In 2025. We pulled route with time. Don't to 60 Minutes. That

654
01:13:01,986 --> 01:13:05,124
improvement. So what's the holdup? Additional changes beginning to make a

655
01:13:05,124 --> 01:13:11,263
difference. We have to strengthen its staff in coverage. Adjusted will

656
01:13:11,263 --> 01:13:18,300
expanded Silvas some tough questions, a new roof. The collection is a proposed of

657
01:13:18,300 --> 01:13:21,673
the something in If it is going to put a operations. We're moving in the right

658
01:13:21,673 --> 01:13:28,873
direction. But we still have to do goals. 15 minutes by 2028. 10 minutes by 22.

659
01:13:35,220 --> 01:13:37,756
Presidents come close check on with times on the county website before visiting the

660
01:13:37,756 --> 01:13:43,950
set of the Sumter. Helping them decide when and where to seek the best. Some

661
01:13:43,950 --> 01:13:49,950
assistance. Ultimately Goldsmith's invalid to move people through the building.

662
01:13:51,837 --> 01:13:59,845
It's also to reduce the bidders. by the time, the axis and ensure future president is

663
01:13:59,845 --> 01:14:08,845
committed to rights of is when they need. This measure to whether the students felt.

664
01:14:09,121 --> 01:14:16,862
They the help. They need it when visiting a 70 something. It reflect this whole

665
01:14:16,862 --> 01:14:20,265
commitment to a shooting that comes the county is serving president Mr calling and

666
01:14:20,265 --> 01:14:27,465
meeting that identified needs. Their results. Wilson it percent in 20 in both 2022.

667
01:14:30,608 --> 01:14:39,800
2023. It declined to 87% in 2020 full and can moved to Miami in 20 to 25. Goals a 10%

668
01:14:40,285 --> 01:14:48,685
by 2028. on 95% by 2050. He started call this information came from and serve a sentence

669
01:14:49,961 --> 01:14:59,561
or V. Beginning in late 2025. We moved to Rio time temp 70. This allows visitors to you

670
01:15:00,973 --> 01:15:09,373
Shortly receiving the services they need. And help us identify who sends and make

671
01:15:10,448 --> 01:15:17,855
this slats and wanted to put into suspected school. It us understand whether residents

672
01:15:17,855 --> 01:15:21,660
received them for the systems on how we can continue something. Could the mission

673
01:15:21,660 --> 01:15:28,660
communication and effective service delivery? Direct Ali with a question country.

674
01:15:28,660 --> 01:15:36,541
>> Thank you. Madam Chair. Do you know what the sample sizes for the srveys? How many

675
01:15:36,541 --> 01:15:42,680
folks are we going to complete? The survey is to get numbers.

676
01:15:42,680 --> 01:15:50,222
>> Good question. Sohl. We have tracking the numbers because this symbol of is the

677
01:15:50,222 --> 01:15:57,628
this only the people that came to the center investing as you could imagine. You know, we

678
01:15:57,628 --> 01:16:02,768
more people with get you all some So that number had been the case 0. 25, I don't have

679
01:16:02,768 --> 01:16:09,775
the number in front of me, but that was above 400 you know, 81 people in 2025, which is

680
01:16:09,775 --> 01:16:14,312
much can cause from year's If you just attended people that this is something that with

681
01:16:14,312 --> 01:16:24,312
this in a fixed this you that we can capture more on time. >> this in one moment

682
01:16:26,458 --> 01:16:31,262
Direction. Commissioner backpack to that last slide. I'm just curious hw the

683
01:16:31,262 --> 01:16:37,200
survey is. If the >> one question is basically looking at the time that

684
01:16:37,200 --> 01:16:42,206
somebody you know, is waiting in line to win. They can help too. Did they get the help?

685
01:16:42,206 --> 01:16:47,612
Does this mean that the reason why they came in to get help that they receive the services

686
01:16:47,612 --> 01:16:52,551
that they need or they got the information that they need. How are we navigating that? If

687
01:16:52,551 --> 01:16:55,554
I come with a need and I come to you for to answer a question, I might get

688
01:16:55,554 --> 01:17:01,920
information that answers my question. But that might not necessarily actually get m

689
01:17:01,920 --> 01:17:04,562
the assistance that I need. How is this worded? How do gather that information? What

690
01:17:04,562 --> 01:17:13,505
are we looking at here? >> Very good question. Comes jump in to see. So this tough

691
01:17:13,505 --> 01:17:19,444
this truck people Campos said the center is person for home that you That's some

692
01:17:19,444 --> 01:17:25,716
historical context and this, you know, doing Cano peak times when we had a huge

693
01:17:25,716 --> 01:17:30,389
backlog and delays. We have seen a number of people waiting in a way time for very

694
01:17:30,389 --> 01:17:35,202
long So that is significant improvement to make the connection.

695
01:17:35,202 --> 01:17:38,272
>> As they can. So vendors from one to another, some people they just need. You

696
01:17:38,272 --> 01:17:43,878
know, some Jennifer Mission, some they need that help. So the intent of this tracking

697
01:17:43,878 --> 01:17:47,682
this lab. But the company's resolution is about the connection. But people making

698
01:17:47,682 --> 01:17:54,622
with that staff member. >> Good to know. I just I mean, it's a deeper question

699
01:17:54,622 --> 01:17:59,227
that when I'm asking, which is when people come to us from help, they receive the help

700
01:17:59,227 --> 01:18:03,164
they need. I that's beyond survey you can do after being service center. I just wanted

701
01:18:03,164 --> 01:18:09,170
to make sure that that's what we're tracking. Thank you. That's

702
01:18:09,170 --> 01:18:18,170
>> The data important, but the president's bus just on what it expedient speed is like.

703
01:18:18,513 --> 01:18:22,784
These comments you see on that on that slide, bring to the performance measure life.

704
01:18:22,784 --> 01:18:29,791
president described to stop us from Helpful patient on respect for. They also

705
01:18:29,791 --> 01:18:35,730
appreciated receive including 4 mission. I'm being connected to the resources they need. I

706
01:18:35,730 --> 01:18:45,330
want to recognize stuff is for this. For the work they do every day. Often helping

707
01:18:46,274 --> 01:18:51,212
residents navigate complex systems, buildings to this friends. We also know every

708
01:18:51,212 --> 01:18:58,219
experience positive. There time survey gives us quicker feedback so we can recognize

709
01:18:58,219 --> 01:19:05,250
what's working. I don't if I can sense and make improvements. Goal is to

710
01:19:05,250 --> 01:19:12,225
listen. And use that as invoice to strengthen 7 this quality responsiveness across

711
01:19:13,768 --> 01:19:20,410
defense operations. >> Director only go back to pace. because I am like really

712
01:19:20,410 --> 01:19:26,448
impress. With those remarks. Thank you. Received from someone you serve. Can you

713
01:19:26,448 --> 01:19:32,587
read what residents voiced what they say? It? >> Yes, chair come to be that

714
01:19:32,587 --> 01:19:38,726
Seoul has been described to staff us friendly. Okay, helpful. Patient. Don't expect

715
01:19:38,726 --> 01:19:45,926
full. And the second one. president described staff as friendly, helpful patient.

716
01:19:52,540 --> 01:19:56,611
spectacle. >> This is what every young man working to provide housing

717
01:19:56,611 --> 01:20:00,615
assistance provided me with such amazing assistance. Im really blew me out of the

718
01:20:00,615 --> 01:20:05,153
water was his knowledge and his patients. It gave me hpe for the future for myself

719
01:20:05,153 --> 01:20:11,426
resources. I needed to attain that future. Also reports that. At the service that was

720
01:20:11,426 --> 01:20:20,426
provided. I just want just to read that right? Because hasn't always been that People

721
01:20:22,436 --> 01:20:27,108
been frustrated they have waited in line very long time. You know, assistant has not

722
01:20:27,108 --> 01:20:32,179
always I just want to show them, you know how we have have a service center has

723
01:20:32,179 --> 01:20:41,779
improved. The lives of people that come to for help. So I think it's worth reading

724
01:20:41,922 --> 01:20:45,192
commission member. Thank you for that. Madam Chairman. I think it is very important to

725
01:20:45,192 --> 01:20:51,792
lift up the. >> The voices from residents have these good experiences.

726
01:20:53,133 --> 01:20:58,206
>> I also want to make sure that we are hearing or getting a sense of how we're gathering

727
01:20:58,206 --> 01:21:04,780
information from staff as well because, you know, this work is hard and they're reaching

728
01:21:04,780 --> 01:21:10,840
folks and communicating with folks to some of their lowest of low moments that matter at

729
01:21:10,840 --> 01:21:17,425
times will cause emotions to run high, but didn't have manage that on top of

730
01:21:17,425 --> 01:21:27,250
managing, you know, helping up to individual. Do we in any consistent input from staff on

731
01:21:27,235 --> 01:21:31,438
how they're feeling throughout these experiences as well up there, you know, getting the

732
01:21:31,438 --> 01:21:36,110
resources tey need, that they are also feeling safe in environments. What does that?

733
01:21:36,110 --> 01:21:41,716
The look like tomorrow? And that's that's the continue to do our due diligence to help

734
01:21:41,716 --> 01:21:44,985
these residents to make sure that that staff are also filling the support that they

735
01:21:44,985 --> 01:21:51,585
need. >> Thank you to this is very, important question for the

736
01:21:53,194 --> 01:21:58,650
last. If he if there is been good to a lot of to the station, including, you know,

737
01:21:58,650 --> 01:22:03,471
coach of change, including stops uphold. We have been investing the to do more

738
01:22:03,471 --> 01:22:10,344
training more. So this is what they need. >> We have completed more than

739
01:22:10,344 --> 01:22:15,550
160 stuff that through no customer training. >> To support to them. We also

740
01:22:15,550 --> 01:22:19,153
work. I'm going to continue to reduce the case goes that he hopes will able to manage more

741
01:22:19,153 --> 01:22:25,260
cases more effectively the people that they serve. But this work us uses vivid

742
01:22:25,260 --> 01:22:31,966
difficult as vivid a toe injury is it be a little bit, you know, some of his will to

743
01:22:31,966 --> 01:22:36,904
do so. We know that we know the challenges we tried to bring all resources with your

744
01:22:36,904 --> 01:22:40,400
support with the board's support, but it's an investment we're going to

745
01:22:40,400 --> 01:22:43,777
continue to make changes that we have seen this in changes. You know, as we have seen over

746
01:22:43,777 --> 01:22:50,500
the last few So we appreciate the support that continue. Still to from this board.

747
01:22:50,500 --> 01:22:54,655
>> county manager, Yeah, thank you, Madam Chair. So before we move of service right center

748
01:22:54,655 --> 01:22:59,193
directly, I thought I'd just put up and then the evolution of the work at the service

749
01:22:59,193 --> 01:23:02,597
centers because I've been with the county, you know, almost 8 or 9 years now. And I know

750
01:23:02,597 --> 01:23:07,401
some of the board members remember some of these conversations, but I think

751
01:23:07,401 --> 01:23:13,608
it's important to just recount some of these conversations. We went from having a lot of

752
01:23:13,608 --> 01:23:16,744
discussions about how to deliver where to deliver services. Some of you remember

753
01:23:16,744 --> 01:23:23,170
we had a significant study around just the physical facilities of how we do

754
01:23:23,170 --> 01:23:28,355
service cnters. We continue to evolve that we continue to do today. As we have now been

755
01:23:28,355 --> 01:23:34,562
talking about more mobile or other services that work as that's been a journey and why

756
01:23:34,562 --> 01:23:37,898
I want to get stop here is because of what Commissioner Graham was saying like this.

757
01:23:37,898 --> 01:23:41,769
We're constantly evolving to making sure we meet the needs of our residents. I remember

758
01:23:41,769 --> 01:23:48,376
significant conversations about the persona and the skill set that we need for

759
01:23:48,376 --> 01:23:51,846
navigators. The board had significant conversations about the type of qualities we

760
01:23:51,846 --> 01:23:59,787
wanted to see. And I've seen Ali and his team really in partnership with all the lots

761
01:23:59,787 --> 01:24:05,864
of support of departments in the organization. We have transformed the way we do this

762
01:24:05,864 --> 01:24:10,936
both in terms of the physical places where we're doing it, how we're doing it obviously

763
01:24:10,936 --> 01:24:17,900
COVID and some of the moves that we've done really has evolved. How it's not just

764
01:24:17,900 --> 01:24:21,613
about F a S in terms of how we use the service centers. Now, the customer service training

765
01:24:21,613 --> 01:24:29,220
and the way w've thought through the navigator role. I mean, those are all parts of

766
01:24:29,220 --> 01:24:35,361
the story that get us to today. And I think the evolution of even that

767
01:24:35,361 --> 01:24:40,980
feedback from residents on the previous measure. That was some feedback from the board

768
01:24:40,980 --> 01:24:45,637
at one time. I think in a previous measure when this came through, it was a one

769
01:24:45,637 --> 01:24:51,310
time kind of survey point in time that we did once a year, I think and the boards that,

770
01:24:51,310 --> 01:24:54,446
you know, that doesn't seem like a quite the measure we want. We want to make sure

771
01:24:54,446 --> 01:24:58,784
we're having I touch point. And so I just want to keep saying we're with this is

772
01:24:58,784 --> 01:25:02,121
operational excellence. We will continue to improve. I appreciate Commissioner Kevin

773
01:25:02,121 --> 01:25:06,324
saying wanting to ask a little more like are we asking the right things? Are we centering

774
01:25:06,324 --> 01:25:11,930
the right things? It is an ongoing effort. The fact that we are texting folks using no,

775
01:25:11,930 --> 01:25:16,468
wait inside that you can go online and see how long the wait is like you can at like

776
01:25:16,468 --> 01:25:20,472
the urgency room. I mean, it is a big these are leaps and bounds for for the county in

777
01:25:20,472 --> 01:25:25,744
terms of how we've improved. And so I just really want to think, Ali, for and his tam

778
01:25:25,744 --> 01:25:29,280
but didn't rest the rest of the county to this has been a big, significant live for all

779
01:25:29,280 --> 01:25:33,952
of us to make this transformation. But there's more work to do. And so I just

780
01:25:33,952 --> 01:25:38,423
want to say, you know, even these measures themselves like over it, when you see them

781
01:25:38,423 --> 01:25:42,828
again, maybe in 2 years, maybe will be a point maybe looking at them slightly different to

782
01:25:42,828 --> 01:25:49,835
get a little deeper into how we've improved. But I do really appreciate that. It's

783
01:25:49,835 --> 01:25:54,373
it's a journey, right? And we've seen a lot of change, especially Commissioner Black

784
01:25:54,373 --> 01:25:58,310
Commissioner Ortega have you know, I think this is evolved a lot since when we delivered

785
01:25:58,310 --> 01:26:02,915
services on the 4th floor of the East building. So appreciate that and thought,

786
01:26:02,915 --> 01:26:06,852
you know, before we transition, just good to know. That's what multiple budgets

787
01:26:06,852 --> 01:26:11,523
have done. It is not a one budget situation. have invested significant capital

788
01:26:11,523 --> 01:26:17,129
and other resources that we've evolved. The physical locations and added Fte is

789
01:26:17,129 --> 01:26:23,868
over over the creation of navigators. And this is srt of journey of that. thank you.

790
01:26:23,868 --> 01:26:33,468
continue. Move into the next life. All has led pledge of trucks 6, but I want expedite

791
01:26:35,747 --> 01:26:42,947
its not commission is. >> Persist within little tenderness. So that it's not

792
01:26:43,955 --> 01:26:48,560
the big issues to be persist within 7 days or 5 business days. Read a lot of the

793
01:26:48,560 --> 01:26:58,560
commission is within It the for the for that up into m is 95% of for both As you can see

794
01:26:59,370 --> 01:27:06,570
on this Just 30.0, reflect significant challenges over the Pacific or use. Including

795
01:27:07,512 --> 01:27:15,312
about looks studying the magician is and the need to process is. Ad 2025 22%

796
01:27:15,787 --> 01:27:22,260
fixed. But I because she is and 70% regular pick a shoesmith for the time this.

797
01:27:22,260 --> 01:27:29,000
By much of 2026, those results improved to 46% But I The commission is 87% for

798
01:27:29,000 --> 01:27:36,800
patients. This is and meaningful progress. Vole both images from a below. The 95%

799
01:27:38,744 --> 01:27:45,150
of for department's. Since the last the full we have organized the walk and a

800
01:27:45,150 --> 01:27:53,550
Sanders specialized that the folks expedited big issues residents with the most I want

801
01:27:54,920 --> 01:28:00,832
to the cone, a bull, the cone into the issue for the investment. And if it is.

802
01:28:00,832 --> 01:28:04,569
Those investments, as you just spoke to vote, just announced another was starving

803
01:28:04,569 --> 01:28:11,910
foundation is. And possessing compass. We are now preparing for the addition of will moved

804
01:28:11,910 --> 01:28:21,186
to soak in and all from This isn't Nooyi position. Is that that the what just approved,

805
01:28:21,186 --> 01:28:26,390
including Florida if he is Decatur to stop program would help us manage increased and

806
01:28:26,390 --> 01:28:34,800
that you put it to good use, into quadrants and in the city will be. This possibility is

807
01:28:34,800 --> 01:28:40,205
to translate this investment into improved timeliness, unimaginable results to folks

808
01:28:40,205 --> 01:28:46,805
that training will management accountability in a position and movement? Commissioner

809
01:28:49,348 --> 01:28:54,419
Jeffrey C? >> Yes, I know that we talked about extensively the impacts

810
01:28:54,419 --> 01:29:00,158
of HR one when we looked at the at addition of those new FDA says if 2 east to support

811
01:29:00,158 --> 01:29:08,166
this work. But I think seeing the performance measures here really puts I viewpoint of

812
01:29:08,166 --> 01:29:14,906
what happens when these roles, these mandated administrative services are not properly

813
01:29:14,906 --> 01:29:21,506
funded. And the idea of when when addition additional administrative requirements

814
01:29:22,113 --> 01:29:28,319
are placed on te county's. if we do not then have funding or resources dedicated to meet

815
01:29:28,319 --> 01:29:33,658
those new administration, what happens with the service delivery times and what

816
01:29:33,658 --> 01:29:38,530
happens to getting people connected to services that they're eligible for and then

817
01:29:38,530 --> 01:29:42,734
have have a right to be able to have those ports as part of a, you know, broader

818
01:29:42,734 --> 01:29:47,406
programming decisions throughout that our state and federal levels. And I just I

819
01:29:47,406 --> 01:29:52,878
want just to highlight that the idea. But, you know, we get a lot from our our

820
01:29:52,878 --> 01:29:59,217
constituents who say, well, if they don't fund it than just don't do it. And I think

821
01:29:59,217 --> 01:30:02,860
balance of one, we'd still have the responsibility to do this work and to do with

822
01:30:02,860 --> 01:30:08,827
fidelity in to serve our community. But also when these when these programs are piece

823
01:30:08,827 --> 01:30:16,234
of this eligibility of these programs goes on uder resourced, how it impacts our

824
01:30:16,234 --> 01:30:20,639
community and we properly resourced them. As you see in your improvements in 2026.

825
01:30:20,639 --> 01:30:26,978
what that could mean for community. And so I'm very happy that we're tying these

826
01:30:26,978 --> 01:30:29,313
performance measures with their budget allocations. And it's a it's a good time to be

827
01:30:29,313 --> 01:30:33,468
able to see how these numbers directly to impact community and how they receive our

828
01:30:33,468 --> 01:30:38,941
services. So thank you for for highlighting that. Even all these numbers don't make us

829
01:30:38,941 --> 01:30:42,770
feel really great. But it is a direct reflection of what happens when more work comes

830
01:30:42,770 --> 01:30:47,816
without the resources to meet that. Thank yo commissioner. You know, the investment that

831
01:30:47,816 --> 01:30:52,354
we get, the more we could include celebration excellence E.

832
01:30:52,354 --> 01:30:54,690
>> We continue to challenge yourself and see what we commit. Those changes that

833
01:30:54,690 --> 01:31:00,228
could have this in full so investment matters of question. Commissioner Miller

834
01:31:00,228 --> 01:31:07,436
and Chris is on >> are these numbers tied to our error rate and

835
01:31:07,436 --> 01:31:12,836
reimbursement with friend. These numbers here. >> because commissioner me,

836
01:31:15,977 --> 01:31:23,519
because does have tie to the fiscal invoked that is that payment. Every however, this

837
01:31:23,519 --> 01:31:27,456
also could be penalty. We don't the details, but this put up action fund that we for

838
01:31:27,456 --> 01:31:35,256
the government to know what it Thank you. >> thank you. Madam Chair. I

839
01:31:38,400 --> 01:31:43,605
just a question about fall, some of the triad here. And if you can explain a little also

840
01:31:43,605 --> 01:31:52,605
provide more narrative what's happening here. guess, to 2020 to up to the we're at 46% for

841
01:31:55,350 --> 01:32:02,691
2026. for timeliness on the expedited snap applications. May you explain kind of what

842
01:32:02,691 --> 01:32:06,561
what was happening in between 2022? 25 there. >> But a good question

843
01:32:06,561 --> 01:32:13,368
commission. I joke so as you can see time, you know, it's very close to when we there in

844
01:32:13,368 --> 01:32:16,571
the public health emergency and the COVID due to this time, many it's not This

845
01:32:16,571 --> 01:32:24,446
program is what we used so many programs want subject a tool that, you know, time in

846
01:32:24,446 --> 01:32:30,452
So we were leaving and that that time resources to do other work. So at that time,

847
01:32:30,452 --> 01:32:34,856
there has been a lot of levers when it comes to know those stockings. And that's why you

848
01:32:34,856 --> 01:32:41,129
can see this number that's one has been another aspect that time 6 feet is a full of will

849
01:32:41,129 --> 01:32:47,335
float because we have too many people who come hold services and then that's when we change

850
01:32:47,335 --> 01:32:50,338
it to know from, you know, it this from hybrid world. So there's been a lot you know,

851
01:32:50,338 --> 01:32:57,946
change patients. >> Yeah, I am just trying to understand that some of the

852
01:32:57,946 --> 01:33:07,546
rationale because also like there were changes in policy at all from the state at that

853
01:33:08,557 --> 01:33:17,699
time. So over there changes in policy from the stand during the COVID oen. have been some

854
01:33:17,699 --> 01:33:21,169
Weaver is when it comes like an approximate use good to know COVID times and they have

855
01:33:21,169 --> 01:33:27,175
been a lot of changes when it comes to hold the ball up. I. >> So we had another measure

856
01:33:27,175 --> 01:33:32,714
which was and a committee which was put on hold. No, that's not a bubble anymore.

857
01:33:32,714 --> 01:33:37,652
So they've been a lot of changes a public health emergency ended that many of

858
01:33:37,652 --> 01:33:41,723
those ones that just All right. Thank you. >> I think I want to follow up

859
01:33:41,723 --> 01:33:49,197
on on that question around the expedited snap. That's about those numbers really So what

860
01:33:49,197 --> 01:33:59,197
getting in the way of we almost getting in the way of that is to is to request.

861
01:33:59,407 --> 01:34:05,413
>> individuals who show proof of something or I mean, what is it? That numbers so low.

862
01:34:05,413 --> 01:34:10,618
>> Good question. Chair. All soul. >> commission is to know, as

863
01:34:10,618 --> 01:34:18,960
you imagine, most of occasion, they can you know, men benefit. This is a mistake in

864
01:34:18,960 --> 01:34:26,340
a bathroom that people can apply the benefits all they could be met. so big Aian of

865
01:34:26,340 --> 01:34:34,242
the defense in a life cycle. say you know, this platform drove off as a as it has very

866
01:34:34,242 --> 01:34:41,783
>> maybe, you know, center. But facts and it takes them into to This of the commission

867
01:34:41,783 --> 01:34:48,790
that is the time line gets very close only 5 visits to so as a. Indicated fail. know,

868
01:34:48,790 --> 01:34:52,600
you know, the press is we do have open Senate. They did see like the process. Holt is

869
01:34:52,600 --> 01:34:57,933
conducive cations. And so now we do have a dedicated team that is going to suffocation

870
01:34:57,933 --> 01:35:02,204
is that's what that's why you have seen some significant movement in 2026 and we hope

871
01:35:02,204 --> 01:35:09,144
this is good to continue. But this is another challenge that we all year because of the

872
01:35:09,144 --> 01:35:13,614
number of the petition received the week, humid at half and stuffing that come

873
01:35:13,614 --> 01:35:18,153
much with this number. So it may take few days and to assure the commission

874
01:35:18,153 --> 01:35:24,959
discontinued. Okay. So you currently have a process in place to point for me.

875
01:35:24,959 --> 01:35:30,164
>> Great KC right now because we're seeing and 26. So the data will be coming later Yes,

876
01:35:30,164 --> 01:35:35,970
so we have seen improvements so far. But, you know, this is you that it's always 2 months

877
01:35:35,970 --> 01:35:40,308
behind until we get results that we continue to see that as that snow since we have

878
01:35:40,308 --> 01:35:44,846
created this. You did okay OK? Thank you, Commissioner McMurtry. Thank you, Madam

879
01:35:44,846 --> 01:35:50,510
Chair and This may be a question for the county manager. We know that.

880
01:35:50,510 --> 01:35:55,190
>> This past legislative session that we got funding from the government

881
01:35:55,190 --> 01:36:00,261
modernization. >> What impact will? What we see potentially with with

882
01:36:00,261 --> 01:36:04,332
things like the application process will snap. Through the tech modernization that could

883
01:36:04,332 --> 01:36:09,938
help improved numbers. And also what exactly is the process and the timeline for

884
01:36:09,938 --> 01:36:17,212
when we will eventually start seeing those dollars and up >> improvements to tech.

885
01:36:17,212 --> 01:36:23,812
Throughout the county. >> You know, thank Chair commissioners were tree. I

886
01:36:24,619 --> 01:36:30,358
think that they are just in the very early stages of operational icing. A plan we

887
01:36:30,358 --> 01:36:36,310
can certainly follow as I mentioned at a different board meeting. There's a few work

888
01:36:36,310 --> 01:36:39,701
groups that are really key. There's kind o a statewide advisory group. I know AMC has

889
01:36:39,701 --> 01:36:47,975
a group which Commissioner Miller and chain that actually are going participate in. So

890
01:36:47,975 --> 01:36:54,249
since that money was just recently passed. I do not believe that we should put a

891
01:36:54,249 --> 01:37:01,670
lot of eggs in that immediate basket as a way. I mean, yes, we are very grateful for those

892
01:37:01,670 --> 01:37:04,400
funds. But as I think I've mentioned you individually to some of your even publicly, I

893
01:37:04,400 --> 01:37:07,607
do think this is a moment where Ramsey County should explore some conversations

894
01:37:07,607 --> 01:37:15,815
with head and then with others to talk about how we can maybe patch into other enhancements

895
01:37:15,815 --> 01:37:23,423
that other people invested in. We have not technology wise invested in sort of anything

896
01:37:23,423 --> 01:37:28,961
beyond kind of what the state has really given as accurate statement. Dolly generally and

897
01:37:28,961 --> 01:37:34,367
so Iknow we invested in some case work and and some things like that. But we have not

898
01:37:34,367 --> 01:37:40,707
really modernized it in the sense of where we could sort of invest. We've been sort of

899
01:37:40,707 --> 01:37:45,178
waiting on the state like the rest of the state really. And it probably is time that we

900
01:37:45,178 --> 01:37:51,518
just because of how big we are the for the people we serve. We need to start some of that

901
01:37:51,518 --> 01:37:57,560
as well. But I do think, you know, slow that you're talking about and we can dig into

902
01:37:57,560 --> 01:38:01,661
more. I was trying to find, you know, obviously drected Ali to present the same

903
01:38:01,661 --> 01:38:07,667
measure. I think this measure was in 20 or was this isn't a new measure for you. Is it OK?

904
01:38:07,667 --> 01:38:12,500
So maybe we can go back. And I remember we had a workshop as well where he talked quite a

905
01:38:12,500 --> 01:38:18,500
bit about expedited staff, too. So. >> I appreciate that. Maybe

906
01:38:18,780 --> 01:38:22,215
we've moved on to being better and we've kind of close the book this.

907
01:38:22,215 --> 01:38:28,888
>> This particular chapter where, you know, I think both the department, the supports

908
01:38:28,888 --> 01:38:35,294
that we're kind of given county wide. Also, maybe some of the the support you need

909
01:38:35,294 --> 01:38:38,765
from the rest of the county wasn't fully locked in here. And we now have kind of got a

910
01:38:38,765 --> 01:38:43,503
path forward and we're looking ahead. But I definitely understand that you might want

911
01:38:43,503 --> 01:38:48,508
to know the context because we don't want to repeat. Ask you, though, right? But you can

912
01:38:48,508 --> 01:38:54,780
recall like I think about 24 25 is when I'm commissioner. Take is like.

913
01:38:54,780 --> 01:38:58,985
>> I think I need like a phone line just handle the >> things the dedicated just

914
01:38:58,985 --> 01:39:03,122
to handle some of these questions. Right? So we've you've seen some of that

915
01:39:03,122 --> 01:39:07,260
lesson. That doesn't mean we're perfect. There's obviously days where, you

916
01:39:07,260 --> 01:39:12,798
know, somebody hits gap that we have certainly seen. And I think the show's

917
01:39:12,798 --> 01:39:17,871
optimistically, the trajectory of where Ali's department is going and those have come with

918
01:39:17,871 --> 01:39:22,876
some new investments. But also I think some of it is just about one Ramsey County

919
01:39:22,876 --> 01:39:29,816
mindset where we're like, oh, this is not just alleys and his department's challenge. It

920
01:39:29,816 --> 01:39:34,554
is our county white challenge. And we use we did embrace that with great. They are, I guess

921
01:39:34,554 --> 01:39:38,491
in the last year and a half. that help. I mean, we we should probably just double

922
01:39:38,491 --> 01:39:44,898
check to make sure some of the things that we're hooking us up. Don't show back up again,

923
01:39:44,898 --> 01:39:49,702
Ali. But I think you've you've done a good job, sort getting us over a significant hump

924
01:39:49,702 --> 01:39:53,506
here. Sell. >> I think percent that I think that's helpful. And and

925
01:39:53,506 --> 01:40:01,181
I I wanted just name. That's a good, you know, more contacts around. You know, we the

926
01:40:01,181 --> 01:40:05,785
passage of the of money, but it's not going to happen immediately goes to a more

927
01:40:05,785 --> 01:40:09,522
time that plan has to be developed before we start seeing the attack, the new

928
01:40:09,522 --> 01:40:14,590
tech of being rolled out. other piece I want to touch on real quick because I know that

929
01:40:14,590 --> 01:40:22,535
we approve the additional FT a couple weeks ago. The other component that we've heard

930
01:40:22,535 --> 01:40:28,474
that we heard your presentation comments about is idea of doing more cross

931
01:40:28,474 --> 01:40:33,480
training will that also be a part of the plan here as we think about getting up to that

932
01:40:33,480 --> 01:40:40,286
95% to ensure that we have more employees were able to do this type of work and the when

933
01:40:40,286 --> 01:40:49,286
we see potential backlogs. of what to it. That's that's that's applied. One thing that

934
01:40:51,364 --> 01:40:53,432
you know, I've come into. But question here, what kind of magic talked about and 2 of

935
01:40:53,432 --> 01:40:58,504
you, question? >> There some initiative that's going go now that we

936
01:40:58,504 --> 01:41:00,507
believe that it's going to hold a bullet hole that the commission has come through

937
01:41:00,507 --> 01:41:07,313
our system. Technology on the investment already debate that does connect system is to

938
01:41:07,313 --> 01:41:15,454
this. system. It will look delivered would What I mean by that. You know, we look to

939
01:41:15,454 --> 01:41:21,327
state system that system to, you know, the system. There are couple initiatives that's

940
01:41:21,327 --> 01:41:27,934
going going now. One of them is in now and submit benefit to, you know, Matt says

941
01:41:27,934 --> 01:41:33,272
benefit is the that people over the system. Programs. That is fun group 2great that

942
01:41:33,272 --> 01:41:40,880
system that connects us. It would be in a minute. A lot of 54 and even for Michigan

943
01:41:40,880 --> 01:41:45,151
public quickly. And that's a system which could some is that when that's going to if

944
01:41:45,151 --> 01:41:51,230
you next at this point going on another, you know, fund that terms of a system of the

945
01:41:51,230 --> 01:41:58,631
position is called a notes net for So this is skipped a based system that they're working on

946
01:41:58,631 --> 01:42:02,968
to to eliminate. Some state have said this I heard that that is demos that happening

947
01:42:02,968 --> 01:42:07,373
right now. So we may see this cricket, but I don't have time left. So that is the work

948
01:42:07,373 --> 01:42:14,314
happening behind seas. And this is you know something on that. going to do this with

949
01:42:14,314 --> 01:42:19,518
this is a greater, you know, we do know the issues that each county is going and

950
01:42:19,518 --> 01:42:25,592
hopefully this to know motives ishan systems. We change that we didn't today for question

951
01:42:25,592 --> 01:42:33,133
about most of the starting with numbers position is help us do a desolate, all we

952
01:42:33,133 --> 01:42:40,600
believe only addition if these were result for her problems, when you have visit, you know,

953
01:42:40,600 --> 01:42:43,142
whatever process and make adjustments and system with fences, he the hope that it's

954
01:42:43,142 --> 01:42:48,214
going to show goodwill of people. >> then, yeah, I think you're

955
01:42:48,214 --> 01:42:53,685
just one with Ali got the type that realized what you said. gave me the window to say some

956
01:42:53,685 --> 01:42:59,425
got into you know, I appreciate the modernization, but let's be honest with the

957
01:42:59,425 --> 01:43:06,365
state. If anybody's listening right? I mean, this system 87 counties trying to do

958
01:43:06,365 --> 01:43:11,437
something that we maybe could rethink. And so while I was kind of into like our own

959
01:43:11,437 --> 01:43:15,841
numbers, this is the moment to kind of get above that. A voter advocacy, right. And I

960
01:43:15,841 --> 01:43:20,713
do think one of the things we were able to at least convince the legislature on was to set

961
01:43:20,713 --> 01:43:25,584
up this work group about roles and responsibilities of our human service system.

962
01:43:25,584 --> 01:43:30,129
>> This is a conversation that should be had. There was a day when everybody had to go to

963
01:43:30,129 --> 01:43:34,934
their county building and fill out paperwork and do things. Now it's a different system

964
01:43:34,934 --> 01:43:39,272
and forgo invest money and modernization. Great. We should. But we should also

965
01:43:39,272 --> 01:43:44,276
look at does this need to be done at a county level and and who should be doing this work

966
01:43:44,276 --> 01:43:51,617
as a way as we try to save ourselves in the midst of all these things coming at us. I'm

967
01:43:51,617 --> 01:43:57,290
not saying this is the but we need to look at something. You know. I mean, I think we've

968
01:43:57,290 --> 01:44:04,970
seen some some things of, you know, this at the end of the day, like people said, OK, you

969
01:44:04,970 --> 01:44:08,968
guys going fight for CPA are going to go fight for this are going to go fight for that.

970
01:44:08,968 --> 01:44:13,573
I'm just saying just what it is the same bill for us. How our it's our property.

971
01:44:13,573 --> 01:44:17,644
Taxpayers going to pay 47% of whatever that is. So yeah, let's have a conversation

972
01:44:17,644 --> 01:44:23,383
about 5 or 6 things and just start. Taking some of this way. So I do think this is an

973
01:44:23,383 --> 01:44:29,522
interesting conversation because we don't need 87 ways of 87 counties are having

974
01:44:29,522 --> 01:44:34,394
conversations of how this is hard. And so thank you for that question because I think

975
01:44:34,394 --> 01:44:40,466
it allows me to at publicly again say we as Ramsey County, we want to have this

976
01:44:40,466 --> 01:44:46,139
conversation So Iwill agree. You know, last conversation that few those tables, not

977
01:44:46,139 --> 01:44:53,679
system in technology. >> And, you know, it was money that was allocated that went

978
01:44:53,679 --> 01:44:58,151
directly to DA says that did not come into the county's dedicated more dollars. The

979
01:44:58,151 --> 01:45:02,422
conversation is that it would take at least 2, 3, 4, before we are up and ready to even

980
01:45:02,422 --> 01:45:09,290
use that technology. He's I would like really agree with the county manager is that we

981
01:45:09,290 --> 01:45:12,432
have to save myself. Maybe saw him conversation internally on meeting with our partners from

982
01:45:12,432 --> 01:45:16,102
Hennepin who more work differently about how we can do our work more efficiently

983
01:45:16,102 --> 01:45:22,908
and effectively and quickly to serve people because wife were lying on the state. This is

984
01:45:22,908 --> 01:45:26,980
going to be it's going to be allowed is going to be a bit. It's just that's just way it

985
01:45:26,980 --> 01:45:34,988
is. You right now we know our system and technology. some time to talk to each in burden

986
01:45:34,988 --> 01:45:39,259
that is putting on staff to have to close out to come back to look at a green green

987
01:45:39,259 --> 01:45:45,264
screen. We can harness that quick enough to stay to deal system because I'm young

988
01:45:45,264 --> 01:45:50,803
people coming out of college and eyewitnesses. What is this technology that we're using?

989
01:45:50,803 --> 01:45:57,344
So I'm hoping that, you know, we have improved some from those days, but it's going to

990
01:45:57,344 --> 01:46:06,619
be a while before it ready to move out. See county, why. voted. Yes. Thank you, Madam

991
01:46:06,619 --> 01:46:10,757
Chair. have occasion because commission report you bring a really good question.

992
01:46:10,757 --> 01:46:15,295
>> when we say the county's got money, we hardly got money. But we at the state got

993
01:46:15,295 --> 01:46:21,701
money that they didn't hardly. Used yet or wherever it is for a statewide system, which I

994
01:46:21,701 --> 01:46:24,904
think we al agree should happen. But we don't know when that's going to happen in.

995
01:46:24,904 --> 01:46:27,374
>> So then they said, OK, you want money. So we'll give the county's money, which they

996
01:46:27,374 --> 01:46:33,460
gave us like. And to do. I mean, it's more the it's it's not even enough to do one

997
01:46:33,460 --> 01:46:38,510
county gave it to all the counties. Ws it and wasn't by grant thinner, how we how was

998
01:46:38,510 --> 01:46:43,923
that even going to be distributed? I don't even remember this small amount was

999
01:46:43,923 --> 01:46:48,795
like 16 million dollars for the whole state for counties to do. You know what, what we

1000
01:46:48,795 --> 01:46:52,198
need to do and we should be doing that we should be doing it together because we we

1001
01:46:52,198 --> 01:46:58,471
shouldn't 87 systems. yeah, I'm so glad we started to work group and that were part of

1002
01:46:58,471 --> 01:47:05,345
that. And it's just frustrating to know that this work just needs to get done.

1003
01:47:05,345 --> 01:47:10,416
And whatever the state you know, giving u a little band-aid here and there. And

1004
01:47:10,416 --> 01:47:15,488
we have 15 million million for whole state, which we manage just for which is not even

1005
01:47:15,488 --> 01:47:22,495
enough for one county. anyway, it's a great it's a great issue that we do need to keep

1006
01:47:22,495 --> 01:47:26,990
working on. But I agree we should just do our thing with with other counties, Hennepin

1007
01:47:26,990 --> 01:47:31,371
and get a system that we can make work for our people. And it's hard to attract new

1008
01:47:31,371 --> 01:47:34,574
people. Nobody wants to work in the states in the system that's there. Now. It's too

1009
01:47:34,574 --> 01:47:39,179
old and antiquated in computers. You know, it's not what people want put their

1010
01:47:39,179 --> 01:47:43,783
time ad energy. So thank you, Madam Chair. that we had this conversation. But good and

1011
01:47:43,783 --> 01:47:48,721
it's very frustrating. But I like these numbers. You know, we've been very of the issues

1012
01:47:48,721 --> 01:47:57,721
we've gone from. 23% in 2025. >> 2 95% in 2028. So we have some work to do to get there.

1013
01:47:58,130 --> 01:48:06,530
continue. Thank you. >> So my all marriage of loops of holes and stability. The

1014
01:48:07,606 --> 01:48:15,810
percentage the percentage a just system number, just a gentle system from this. You

1015
01:48:15,810 --> 01:48:22,622
should the support. minute hosing images. When residents come to us for emergency

1016
01:48:22,622 --> 01:48:27,827
assistance, they often face in one of the most moments of that lies. They may be behind

1017
01:48:27,827 --> 01:48:35,367
rent. Facing eviction, experiencing up to crisis. And I'm sure where they will sleep

1018
01:48:35,367 --> 01:48:42,975
for the for month. If it is that mister, his image this and emergency generous system

1019
01:48:42,975 --> 01:48:52,975
to help residents avoid using that housing and prevent more close to the crisis. and he GA

1020
01:48:53,186 --> 01:48:57,123
adjusted from the program is available in Florida by to fulfill Gentoo including

1021
01:48:57,123 --> 01:49:03,596
housing and utility assistance. The percentage of supporting housing has faded

1022
01:49:03,596 --> 01:49:11,396
over time. Reaching 69 for Senate in 2025. In year we distribute it more than

1023
01:49:13,473 --> 01:49:20,146
4 million through emergency system and alleges is as system programs. That a

1024
01:49:20,146 --> 01:49:26,146
moment, 2.7 million housing. And that just says being approximately 1850 families

1025
01:49:27,820 --> 01:49:34,293
and individuals may Has holes and closed to continue to rise Goodman before of this

1026
01:49:34,293 --> 01:49:40,893
political system, demand is high. This measure shows developed. Whole Department

1027
01:49:41,901 --> 01:49:49,375
responding to housing needs more important to me. us how many residents able to stay in

1028
01:49:49,375 --> 01:49:58,375
their homes or find a stable home with help from these programs? Goals are 67% by

1029
01:49:59,404 --> 01:50:08,279
2028. 64% by 2030. These goals to cope and eyes that and you G need to remain a viable for

1030
01:50:08,279 --> 01:50:17,879
many tied to The Jen says winds to maintaining a strong focus on housing to beat.

1031
01:50:19,224 --> 01:50:24,695
Financial system. A ready resolve is the food husing crisis. Residents may also

1032
01:50:24,695 --> 01:50:29,501
need housing. Stability, said this is a benefit. can stop the Welcome shun hope. The

1033
01:50:29,501 --> 01:50:35,501
issue health services, but many child care community-based supports. But

1034
01:50:37,709 --> 01:50:42,247
will come across departments and with community partners. We cannot do this multiple

1035
01:50:42,247 --> 01:50:47,452
needs at the same time and give presidents the greater chance of remaining safely

1036
01:50:47,452 --> 01:50:55,852
host. You can head. We continue using data to better target resources identified to

1037
01:50:55,926 --> 01:51:04,926
spend it is Partnership move. It could have effects us. for sissies. So bonuses received

1038
01:51:06,538 --> 01:51:13,138
assistance they need as quickly possible. This interstates hope hold could

1039
01:51:15,613 --> 01:51:19,884
deliver services and that motion can improve residents to do. See the need for more

1040
01:51:19,884 --> 01:51:24,684
costly interventions. >> citing Commissioner >> Thank you. Prepare. Quick

1041
01:51:34,432 --> 01:51:40,638
question. I know that the VA and each year see funded programs powers those dollars.

1042
01:51:40,638 --> 01:51:45,430
Figure it out. Is it an allocation is of population? Is the top of residents who

1043
01:51:45,430 --> 01:51:50,381
are on our program or is that a formula that is a stupid through the counties? And then

1044
01:51:50,381 --> 01:51:57,522
my next question then goes into 2. We add dollars too. Like Levy dollars or other

1045
01:51:57,522 --> 01:52:04,122
program dollars to that support as Very good question. You should

1046
01:52:04,195 --> 01:52:12,300
>> So in huge 82 submittal comes point broker we just the unknown location that, you

1047
01:52:12,300 --> 01:52:18,876
know, things 100 received from the state. And this is close a solution, isn't a program, a

1048
01:52:18,876 --> 01:52:22,346
DIA. And that is that will position is an FAA Benny of agreement between the 2

1049
01:52:22,346 --> 01:52:28,886
departments to share those indications. If it's see that percentage of that foam sun

1050
01:52:28,886 --> 01:52:37,295
will with solutions get 70%. All. And this is also tight tool tat case moot Stephens

1051
01:52:37,295 --> 01:52:43,968
County case. need to know limits system broken with station. UVA is comes from

1052
01:52:43,968 --> 01:52:46,638
that have to be from the state look Asian and us to determine us about how much come to see

1053
01:52:46,638 --> 01:52:55,447
video. Okay. Whether we add additional, we don't any TV. >> As process, I don't recall

1054
01:52:55,447 --> 01:53:00,919
anything that we must work with. Other departments. >> To tennis, from this form

1055
01:53:00,919 --> 01:53:03,721
of te example working with housing stability, we were able to some program funds

1056
01:53:03,721 --> 01:53:13,721
last year EJ program this year as we speak, that is a process that was fitting. Some fund is

1057
01:53:13,731 --> 01:53:19,136
for more what solution is to support program. So that's how we do to come to Portage.

1058
01:53:19,136 --> 01:53:24,476
Thank you. >> Okay. Commissioners thank Madam Chair. I just have a

1059
01:53:24,476 --> 01:53:32,876
question about this, too, because are we? Is this helpful information for us in

1060
01:53:33,151 --> 01:53:40,425
terms getting tough? And so because they have strict guidelines are ready to end a

1061
01:53:40,425 --> 01:53:46,231
criteria, right? So 100 people can apply but may not be eligible and then up Mr

1062
01:53:46,231 --> 01:53:50,168
Percent. Right? that's I'm asking like, is this how how how has the state up and

1063
01:53:50,168 --> 01:53:57,368
helpful to your department? >> But a quick question, commissioner, Sol that high

1064
01:53:58,376 --> 01:54:04,182
program from county or the con is don't have any flexibility to change the policies and

1065
01:54:04,182 --> 01:54:09,721
vote for. We do. However, the 10 men above the 50 Quincy, the defense about how you want

1066
01:54:09,721 --> 01:54:18,721
use up indication. We able to divine and to put the pause lifted. Weighs G

1067
01:54:23,670 --> 01:54:28,606
>> your because the way that, you know, the system is set up. Anyone that apply

1068
01:54:28,606 --> 01:54:33,610
football. But system they have to use for a combined that the commission for it is a

1069
01:54:33,610 --> 01:54:39,550
question on the combine of the commission that I ask do you have to manage is and people

1070
01:54:39,550 --> 01:54:42,286
come in to us when they need food, when the new health could with the need of the

1071
01:54:42,286 --> 01:54:46,957
services. Yes, this emergency. >> But emergency but program policy. It's someone's using

1072
01:54:46,957 --> 01:54:54,832
that hole. Someone who's facing Cano utility shut off. That is what divine so most

1073
01:54:54,832 --> 01:55:01,372
people who check yes for may not be needed up to eat program that we do. So this

1074
01:55:01,372 --> 01:55:06,778
megill focuses on how much we used for housing emergency basis to know how many people

1075
01:55:06,778 --> 01:55:16,778
applied. If that mixes. >> And what I what I'm getting at, who is? They have to meet

1076
01:55:17,188 --> 01:55:25,588
specific criteria ready sell. >> Should and shouldn't the data that we're looking for is

1077
01:55:27,398 --> 01:55:33,398
>> of the eligible applicants? How many are reprocessing? So proving.

1078
01:55:36,730 --> 01:55:40,544
>> idea that we have folks in with the housing stability to, to hold that people maintain

1079
01:55:40,544 --> 01:55:48,419
that housing is one image bid to portion for you and program. There are many of

1080
01:55:48,419 --> 01:55:53,424
people can apply for images, assistance adjusted now has message S a.

1081
01:55:53,424 --> 01:55:59,296
>> And up to the city's a damaged boat. this only folks who form this part all housing

1082
01:55:59,296 --> 01:56:05,702
is to put it to because this pie, too times. The county 52 fight over to them. If people

1083
01:56:05,702 --> 01:56:12,902
have the stability that house. >> Okay. Commissioner following up, my question was

1084
01:56:15,450 --> 01:56:19,726
very similar to that, wich is host trying to figure out what this is actually measuring. Is

1085
01:56:19,726 --> 01:56:22,996
it? >> The population of folks who are coming in the needs that

1086
01:56:22,996 --> 01:56:28,201
they have. And then this is just reflecting that since the requirements are pretty

1087
01:56:28,201 --> 01:56:33,673
prescribed. Or I guess I'm right there with Commissioner John. I'm not really sure

1088
01:56:33,673 --> 01:56:38,612
except for measuring maybe how we're educating on which box to fill so that the number of

1089
01:56:38,612 --> 01:56:41,148
people who felt who protect that box or I guess I don't really quite understand how

1090
01:56:41,148 --> 01:56:46,953
this is helpful. I'm just curious if I mean, maybe I'm just not. I think I'm in the

1091
01:56:46,953 --> 01:56:51,224
same forward. If this is just saying of the people who apply. These are people who

1092
01:56:51,224 --> 01:56:56,296
met those requirements and those are prescribed. What information. And we gather

1093
01:56:56,296 --> 01:57:01,696
from that that helps us improve our operational excellence.

1094
01:57:02,168 --> 01:57:07,400
>> 1, one we wanted communicate, hit his home and people this state funded

1095
01:57:07,400 --> 01:57:12,446
programs tat time to come missus, supporting succumb to this event to meet to maintain

1096
01:57:12,446 --> 01:57:17,584
that housing. So this is tied to the housing instability. This is tied preventing

1097
01:57:17,584 --> 01:57:25,325
homelessness. This is tied people as long a tenant would be so that what we attempt to

1098
01:57:25,325 --> 01:57:27,127
measure is how people remaining in that if they don't get this fund is then,

1099
01:57:27,127 --> 01:57:34,927
know, then it tool these table and it may using that housing stupid.

1100
01:57:37,204 --> 01:57:40,607
>> I won't belabor the questions. I'm still vote where I was when we started.

1101
01:57:40,607 --> 01:57:50,607
But will find a later. Yeah, >> So will the divide look a bit above is to be more

1102
01:57:50,617 --> 01:57:57,817
careful. Newcomb ahead. To folks. It's been fixing and about two-thirds formation.

1103
01:58:04,765 --> 01:58:10,765
While improving all for performance measures and strengthening the distance, 6

1104
01:58:11,505 --> 01:58:16,430
all part artists include investing in a blue Nissan dealership. More than dozen to

1105
01:58:16,430 --> 01:58:22,115
operations within what you can control fun in county and community partnerships,

1106
01:58:22,115 --> 01:58:28,115
building the continuous improvement mindset. >> We most the whole system

1107
01:58:30,256 --> 01:58:36,130
cold services so we withstand upcoming for that. All policy and fiscal changes in Ottawa.

1108
01:58:36,130 --> 01:58:42,402
>> Some of these changes developing. But we know there was increased workload,

1109
01:58:42,402 --> 01:58:51,402
complexity and he's going vote. I wanted to recognize or if it's stuff. They continue

1110
01:58:51,812 --> 01:58:55,749
serve from succumbing to dissidents wide managing complex needs. demanding will

1111
01:58:55,749 --> 01:59:01,955
goats and continuous policy changes. The brokers collect it in. This measure is direct

1112
01:59:01,955 --> 01:59:09,290
result. hope that the Russian isn't resilience and commitment to public service.

1113
01:59:09,290 --> 01:59:14,835
We'll continue to do continue using measures. Tough guy physician is students and

1114
01:59:14,835 --> 01:59:21,435
accountability and improve the expedience of Ramsey County residents. Thank you.

1115
01:59:25,450 --> 01:59:28,582
>> Commissioner I think I just have a question more or less for maybe you county manager.

1116
01:59:28,582 --> 01:59:33,119
If there's some confusion around this performance measure, can we maybe change

1117
01:59:33,119 --> 01:59:39,459
the performance by that measure and have one that's that shows us maybe what we're

1118
01:59:39,459 --> 01:59:45,599
looking for. You know, if this performance measures not very useful, let's change it.

1119
01:59:45,599 --> 01:59:49,202
>> Thank you, Commissioner Miller. We can have those conversations. Let's talk

1120
01:59:49,202 --> 01:59:54,700
about maybe what they're trying to achieve maybe it's description problem or maybe

1121
01:59:54,700 --> 02:00:01,682
it actually is. It's more. Kind telling a story that we're not articulating well.

1122
02:00:01,682 --> 02:00:05,180
So let's talk about that with our policy team and we'll figure that out. So thank you.

1123
02:00:05,180 --> 02:00:11,958
Appreciate that. And and to be clear, Ali has a financial assistance. annual report.

1124
02:00:11,958 --> 02:00:15,495
There's a lot of other measures on. So 3 measures are out for all the departments is

1125
02:00:15,495 --> 02:00:20,434
not indicative. All the measures that they have. We generally tried to carry 3

1126
02:00:20,434 --> 02:00:24,704
that told kind of a unique story in particular, especially around strategic

1127
02:00:24,704 --> 02:00:28,575
priorities. But if you go on open data portal, click on either department or the

1128
02:00:28,575 --> 02:00:33,180
strategic priorities, there's a multitude of stories and some departments have annual

1129
02:00:33,180 --> 02:00:36,450
reports that makes sense. thank you. All right. So I just want to thank you.

1130
02:00:36,450 --> 02:00:43,500
Director the alley managed it and wanting feel each of presentation.

1131
02:00:48,610 --> 02:00:51,398
>> I have one question really only pertains I'm not even going to say 10. It is. We

1132
02:00:51,398 --> 02:00:57,998
tracking. >> How many folks? Wi? Fall off rolls into next We

1133
02:01:03,276 --> 02:01:09,876
planning to track that in any way. >> commission do and child

1134
02:01:11,170 --> 02:01:19,960
yeah, okay. So this is a state and in addition to to this to continue said this in Menifee

1135
02:01:19,960 --> 02:01:24,898
that his team waiting for them to see to provide us many people would be up We have

1136
02:01:24,898 --> 02:01:29,836
estimate. >> About home when ad but in system would be inducted. But

1137
02:01:29,836 --> 02:01:36,243
then a different program said that is that a suspect in and closest not, you know, vote.

1138
02:01:36,243 --> 02:01:40,981
So we do have this to me. The ball home people would be impacted by snow program. The

1139
02:01:40,981 --> 02:01:45,510
7 POWs in. >> People that would be enough to the post changes but Holmen

1140
02:01:45,510 --> 02:01:53,260
to people when the system. We don't have that. Did it. Yeah. I think it's important -

1141
02:01:53,260 --> 02:02:03,260
that we no. Because that's how we're going to tell the impact. so, and we can work

1142
02:02:05,405 --> 02:02:11,878
more on that. But I think it's important in this environment that we have a handle on. I

1143
02:02:11,878 --> 02:02:19,678
know that some states. And counties as Many starter reporting back. looking at

1144
02:02:19,952 --> 02:02:26,552
anything from 20 to 50% reductions reduction. So I mean that that's devastating

1145
02:02:28,494 --> 02:02:34,234
in Manatee County. >> So, commissioner, some states that have start

1146
02:02:34,234 --> 02:02:38,438
implementing a child at the time the and they have voted to seeing, you know, the

1147
02:02:38,438 --> 02:02:41,575
changes. So Minnesota, for example, a medical assistant change will not have been on 2

1148
02:02:41,575 --> 02:02:48,585
June 2027. So those are the times that we start to see that and it's significant to.

1149
02:02:48,585 --> 02:02:56,326
But but I want >> You know, I just don't want I'm not looking for a

1150
02:02:56,326 --> 02:03:02,332
simplistic. And so I don't know what to say uses. That's number one. So shouldn't be.

1151
02:03:02,332 --> 02:03:11,675
If we had 100 last year and this year, we of we have 50. So to say we lost 50 folks is

1152
02:03:11,675 --> 02:03:19,550
I want to go beyond that. I want to know what are the areas. We're losing them in.

1153
02:03:19,550 --> 02:03:27,291
Because we could be against also was and other areas where investing. what's the story?

1154
02:03:27,291 --> 02:03:33,430
What you need to be able see where we are. >> Building up in the to that

1155
02:03:33,430 --> 02:03:41,972
point. If 50, if we went from 100 to 50, I would want to know is that because we were

1156
02:03:41,972 --> 02:03:46,844
successful then in other areas. So there they're actual economic opportunity said

1157
02:03:46,844 --> 02:03:52,249
lifted. And that was and they've succeeded in that Or was it that we have cut them

1158
02:03:52,249 --> 02:03:57,254
off from benefits because of new eligibility requirements or and this is what I'm very

1159
02:03:57,254 --> 02:04:04,194
concerned about or different to shuttle administrative burdens or ambiguity or other

1160
02:04:04,194 --> 02:04:11,000
barriers. >> Where people are just able to keep up with the type of

1161
02:04:11,000 --> 02:04:16,720
try The is Alana and I want learn that. Yeah, and I want to in in in to be able to know

1162
02:04:16,720 --> 02:04:20,811
the impacts where where else we should be advising or other community partners who are.

1163
02:04:20,811 --> 02:04:24,948
That's because those needs will still be there. And what does that mean for for a

1164
02:04:24,948 --> 02:04:32,148
greater system? >> yeah, I just want put another pin into like the

1165
02:04:34,158 --> 02:04:39,295
question that Commissioner Jeff Dunn saying and I had this because I'm just a little

1166
02:04:39,295 --> 02:04:42,699
bit perplexed about it, too, because I know that we have restrictions around

1167
02:04:42,699 --> 02:04:51,990
emergencies, we one of our goals around holistic support to write a residence, entered

1168
02:04:52,420 --> 02:04:56,313
holistic support, meaning that like people are identified to us that they have an

1169
02:04:56,313 --> 02:05:01,584
emergency. But even though it doesn't fall under the county programs, are we actively

1170
02:05:01,584 --> 02:05:07,458
working with partners to get them to that resource? Right. that's that's a better measure

1171
02:05:07,458 --> 02:05:14,798
for a sound like that, we control that. I think that it would be more helpful for i

1172
02:05:14,798 --> 02:05:18,535
missing in and gets back to my earlier question of did we did we answer their question. Are

1173
02:05:18,535 --> 02:05:22,739
we get them the help they needed his sometimes the answering the question is 95%.

1174
02:05:22,739 --> 02:05:27,100
We said yes. Here is your local provider. >> In the follow-up is and

1175
02:05:27,100 --> 02:05:33,349
where they actually able to get the help they needed. All right. So just want to thank

1176
02:05:33,349 --> 02:05:38,221
you. Very good questions. You hopefully we can get to a place where we can get Oz is

1177
02:05:38,221 --> 02:05:42,225
that the commissioners are asking. >> All right. So that you can

1178
02:05:42,225 --> 02:05:48,980
nice story. See where where we are and where we're going. And I just want to end by the

1179
02:05:48,980 --> 02:05:53,236
connector prformance measures and a strategic outlook in just highlight. You know,

1180
02:05:53,236 --> 02:06:00,243
summarize that last point, if you talked about which is improving, what think counties

1181
02:06:00,243 --> 02:06:08,518
department's control. And influencing what is in state in federal control. And so we

1182
02:06:08,518 --> 02:06:14,324
end with that that there's more work to do apartments to be made in. I think together

1183
02:06:14,324 --> 02:06:20,730
we make a Thank you for your work and your leadership. Thank Thank Gift. We're going

1184
02:06:20,730 --> 02:06:25,335
to take a 2 minute break and then we'll come back after the break to work. workforce

1185
02:06:25,335 --> 02:06:27,335
solutions.

1186
02:07:02,706 --> 02:07:04,706
? ? ?

1187
02:07:17,654 --> 02:07:19,654
? ? ?

1188
02:07:33,203 --> 02:07:35,203
? ? ?

1189
02:07:48,218 --> 02:07:50,218
? ? ?

1190
02:08:03,433 --> 02:08:05,433
? ? ?

1191
02:08:18,448 --> 02:08:20,448
? ? ?

1192
02:08:33,530 --> 02:08:35,530
? ? ?

1193
02:08:48,612 --> 02:08:50,612
? ? ?

1194
02:09:03,559 --> 02:09:05,559
? ? ?

1195
02:09:18,462 --> 02:09:20,462
? ? ?

1196
02:09:33,610 --> 02:09:35,610
? ? ?

1197
02:09:48,625 --> 02:09:50,625
? ? ?

1198
02:10:03,573 --> 02:10:05,573
? ? ?

1199
02:10:18,454 --> 02:10:20,454
? ? ?

1200
02:10:33,537 --> 02:10:35,537
? ? ?

1201
02:10:48,618 --> 02:10:50,618
? ? ?

1202
02:11:03,499 --> 02:11:05,499
? ? ?

1203
02:11:18,448 --> 02:11:20,448
? ? ?

1204
02:11:33,596 --> 02:11:35,596
? ? ?

1205
02:11:48,745 --> 02:11:50,745
? ? ?

1206
02:12:03,559 --> 02:12:05,559
? ? ?

1207
02:12:18,441 --> 02:12:20,441
? ? ?

1208
02:12:33,322 --> 02:12:35,322
? ? ?

1209
02:12:47,269 --> 02:12:49,269
? ? ?

1210
02:13:02,152 --> 02:13:04,152
? ? ?

1211
02:13:17,367 --> 02:13:19,367
? ? ?

1212
02:13:32,315 --> 02:13:34,315
? ? ?

1213
02:13:48,640 --> 02:13:50,640
? ? ?

1214
02:14:03,120 --> 02:14:05,120
? ? ?

1215
02:14:18,270 --> 02:14:20,270
? ? ?

1216
02:14:33,420 --> 02:14:35,420
? ? ?

1217
02:14:48,258 --> 02:14:50,258
? ? ?

1218
02:15:03,272 --> 02:15:05,272
? ? ?

1219
02:15:18,154 --> 02:15:20,154
? ? ?

1220
02:15:33,169 --> 02:15:35,169
? ? ?

1221
02:15:51,680 --> 02:15:53,680
? ? ?

1222
02:16:06,830 --> 02:16:08,830
? ? ?

1223
02:16:21,898 --> 02:16:23,898
? ? ?

1224
02:16:36,846 --> 02:16:38,846
? ? ?

1225
02:16:52,129 --> 02:16:54,129
? ? ?

1226
02:17:06,943 --> 02:17:08,943
? ? ?

1227
02:17:22,159 --> 02:17:24,159
? ? ?

1228
02:17:37,107 --> 02:17:39,107
? ? ?

1229
02:17:52,550 --> 02:17:54,550
? ? ?

1230
02:18:12,476 --> 02:18:14,770
>> 10 >> tiny Dolly, you know, wear pink. And the FA says sure

1231
02:18:14,770 --> 02:18:23,677
it's next week or Want to gavel is back Want to welcome direct Davis from Workforce

1232
02:18:24,288 --> 02:18:30,627
Solutions >> and so if you don't mind introducing yourself and you

1233
02:18:30,627 --> 02:18:35,310
can thank you. >> Good afternoon. Chair commissioners, County mnager

1234
02:18:35,310 --> 02:18:40,703
and members of the public. My name is Patrice Davis. Director of Workforce

1235
02:18:40,703 --> 02:18:45,508
Solutions. Thank you for the opportunity to share the workforce solutions

1236
02:18:45,508 --> 02:18:51,508
performance measures aligned to the 26 27 Budget. Today's presentation will highlight

1237
02:18:51,849 --> 02:18:53,984
the Workforce Solutions Department measures that will improve outcomes for residents

1238
02:18:53,984 --> 02:18:58,522
and the efforts we will put in place to achieve them in partnership with departments

1239
02:18:58,522 --> 02:19:04,594
across the county and in communities. Before we begin, I would like to take the

1240
02:19:04,594 --> 02:19:07,931
opportunity to thank the individuals that have contributed to the development

1241
02:19:07,931 --> 02:19:14,400
of the measures being presented today. County manager back or deputy County

1242
02:19:14,400 --> 02:19:20,143
Manager Francois Director of Administration, friend. And the community services and

1243
02:19:20,143 --> 02:19:25,215
supports admin team and multiple workforce solutions, staff and partners, including

1244
02:19:25,215 --> 02:19:29,860
our Workforce Solutions. Deputy Director Joseph at IMG Workforce Solutions, Planning

1245
02:19:29,860 --> 02:19:35,426
manager Michelle ballots and our workforce solutions evaluator. Kelly, I move

1246
02:19:35,426 --> 02:19:41,765
American Indian administrator Nicole be in and each of you. The county's board of

1247
02:19:41,765 --> 02:19:47,165
commissioners for continued support investment in workforce services. Workforce

1248
02:19:51,241 --> 02:19:55,112
Solutions in partnership with the Workforce. Innovation Board of Ramsey County

1249
02:19:55,112 --> 02:19:59,249
provides pograms and services to connect residents to jobs and strengthen the eonomic

1250
02:19:59,249 --> 02:20:04,588
vitality of residents and businesses, our departments. There's 2 distinct groups, job

1251
02:20:04,588 --> 02:20:11,600
seekers and employers. He programs and services offered to residents include the

1252
02:20:11,600 --> 02:20:16,133
Minnesota Family Investment set Employment Services, Workforce, Innovation and

1253
02:20:16,133 --> 02:20:22,720
Opportunity Act programs, Minnesota, dislocated worker program, career force and

1254
02:20:22,720 --> 02:20:28,679
community career Labs services are provided in person and virtually and are designed to

1255
02:20:28,679 --> 02:20:32,549
assist with job placement. Credential, attainment and support services to reduce

1256
02:20:32,549 --> 02:20:37,200
barriers to employment and connect residents with in demand high wage employment

1257
02:20:37,200 --> 02:20:43,627
opportunities. Businesses and employers also gain support connecting to our lure local

1258
02:20:43,627 --> 02:20:48,632
workforce to Ramsey County means business. The county's business focus website as well

1259
02:20:48,632 --> 02:20:55,305
as the inclusive workplace cohort. Midway job fair youth job fair and other events

1260
02:20:55,305 --> 02:21:00,244
provided annually as we continue to prioritize the services that we are currently

1261
02:21:00,244 --> 02:21:03,781
providing. We are also realistic about the impacts of HR one as well as shrinking

1262
02:21:03,781 --> 02:21:09,119
state grant funds. But we remain optimistic that the performance measures you will

1263
02:21:09,119 --> 02:21:13,656
hear about today will demonstrate how as a department we remain invested

1264
02:21:13,656 --> 02:21:20,256
and committed to improving the conditions for all residents. Workforce solutions,

1265
02:21:23,867 --> 02:21:26,870
performance measures were developed. Collaboratively to tell a story of how our

1266
02:21:26,870 --> 02:21:31,740
department is advancing board investments, reducing fiscal pressures and improving

1267
02:21:31,740 --> 02:21:36,413
outcomes for residents to ensure that as a department, we demonstrate the impact of

1268
02:21:36,413 --> 02:21:41,752
our work on residents work on residents. We have made considerable data improvements

1269
02:21:41,752 --> 02:21:45,289
to ensure that we are consistently tracking and reporting employment outcomes

1270
02:21:45,289 --> 02:21:52,362
across workforce programs by tracking employment. We will be able to demonstrate whether

1271
02:21:52,362 --> 02:21:56,833
residents are experiencing greater economic sufficiency. We believe the for measures

1272
02:21:56,833 --> 02:22:01,505
presented today were also enhance accountability and transparency in overall

1273
02:22:01,505 --> 02:22:07,244
program performance and county investments. Workforce solutions performance at a

1274
02:22:07,244 --> 02:22:13,844
combined with Comprehensive program evaluation and surveys to gather participant fedback

1275
02:22:13,859 --> 02:22:18,197
on sure that we are providing quality services and positive resident experiences.

1276
02:22:18,197 --> 02:22:21,467
Additionally, these measures will create transparency. What is working and where

1277
02:22:21,467 --> 02:22:28,674
improvements can be made. The 4 measures listed on this slide aigned with county

1278
02:22:28,674 --> 02:22:32,144
strategic priorities alongside goals outlined in state, regional and local workforce

1279
02:22:32,144 --> 02:22:37,544
development plans. The first measure percentage participants exited to

1280
02:22:43,880 --> 02:22:46,225
employment alliance with the county's racial and health equity and shared community

1281
02:22:46,225 --> 02:22:52,365
power. Strategic priority and demonstrates whether the county is helping residents

1282
02:22:52,365 --> 02:22:57,570
that transition off of assistance into employment. Employment is among the most

1283
02:22:57,570 --> 02:23:01,841
important is is among one of the most important indicators of success for employment and

1284
02:23:01,841 --> 02:23:07,914
training programs such as M Fit and is essential to reducing economic disparities

1285
02:23:07,914 --> 02:23:12,585
annually. More than 60% of participants in Ramsey County are from black, indigenous and

1286
02:23:12,585 --> 02:23:19,725
people of color. Communities. And on average, only 40% of bipoc participants. Transition

1287
02:23:19,725 --> 02:23:27,466
from dams that program into employment with number again. 60% the participants in Ramsey

1288
02:23:27,466 --> 02:23:33,873
County are from Bipoc communities and 40% transition from end to that program into

1289
02:23:33,873 --> 02:23:41,730
employment. As shown in the demographics on this slide, African-American and American

1290
02:23:42,140 --> 02:23:46,486
Indian employment tends to be lower compared to other racial ethnic groups. And when

1291
02:23:46,486 --> 02:23:50,890
further broken down compared to Al and Tipper sippy ends these outcomes because become

1292
02:23:50,890 --> 02:23:55,761
more disparate, which is why employment amongst these 2 groups remains a priority.

1293
02:23:55,761 --> 02:24:01,767
Focus for workforce solutions. this one of the county's largest programs impacting

1294
02:24:01,767 --> 02:24:06,905
residents. Currently, we have approximately 3,000 families actively working with

1295
02:24:06,905 --> 02:24:11,310
employment counselors on both our internal into teams, along with a vendor partners and the

1296
02:24:11,310 --> 02:24:18,251
county's public health department. In 2027. We will closely track comes at the

1297
02:24:18,251 --> 02:24:22,188
employment for all participants as well as for African-American and American

1298
02:24:22,188 --> 02:24:26,391
Indian residents to reduce racial employment gaps and to support residents in

1299
02:24:26,391 --> 02:24:32,331
transitioning off of them to it and into self-sufficiency. The goals for this measure

1300
02:24:32,331 --> 02:24:37,203
have been set based on average annual performance outcomes over the last 5 years have

1301
02:24:37,203 --> 02:24:41,407
been adjusted to ensure that we are realistic that they are realistic and attainable

1302
02:24:41,407 --> 02:24:48,607
within the current service delivery model. The second measure percentage of families

1303
02:24:54,860 --> 02:24:59,492
engaged in and holes, holistic family, support services aligns with residents entered

1304
02:24:59,492 --> 02:25:04,630
holistic support, aligns with the residents entered holistic support, strategic priority

1305
02:25:04,630 --> 02:25:09,234
and shows whether families are accessing comprehensive supports designed to address

1306
02:25:09,234 --> 02:25:14,440
barriers to employment and family stability. And 5th family. Holistic support

1307
02:25:14,440 --> 02:25:18,778
services is a holistic approach to serving families on and fit by integrating

1308
02:25:18,778 --> 02:25:23,383
career pathways with well-being and support services. Workforce solutions

1309
02:25:23,383 --> 02:25:27,720
alongside a network of community partners provide culturally responsive support

1310
02:25:27,720 --> 02:25:32,458
at locations in Saint Paul and suburban Ramsey County, ensuring families have the

1311
02:25:32,458 --> 02:25:37,930
tools they need to achieve financial independence and thrive. In 2025. We had the

1312
02:25:37,930 --> 02:25:42,802
opportunity to facilitate a board workshop alongside public health to feature the

1313
02:25:42,802 --> 02:25:48,274
positive impacts the services and additional career pathways have an increasing employment

1314
02:25:48,274 --> 02:25:53,146
and financial stability for him families facing significant barriers. Since

1315
02:25:53,146 --> 02:25:57,750
that workshop, additional investments to American RESCUE Plan Act funds have ended.

1316
02:25:57,750 --> 02:26:01,354
However, both workforce solutions and public health continue to work together to

1317
02:26:01,354 --> 02:26:07,826
provide these services using 10 of consolidated grant funds. The grant dollars

1318
02:26:07,826 --> 02:26:12,832
continue to provide wages and cover support services such as tuition costs, professional

1319
02:26:12,832 --> 02:26:18,104
clothing and transportation to families participating in holistic family supports

1320
02:26:18,104 --> 02:26:24,176
programming. In addition to individual employment outcomes for families on and fit

1321
02:26:24,176 --> 02:26:29,115
tracking family, holistic support services will help us assess him better understand

1322
02:26:29,115 --> 02:26:33,653
the extent to which these services positively impact and families as they work towards

1323
02:26:33,653 --> 02:26:40,253
transitioning from him, fit into employment and ultimately achieving financial stability.

1324
02:26:40,793 --> 02:26:44,330
services are designed to empower participants to take charge of their personal

1325
02:26:44,330 --> 02:26:49,268
development, economic stability, and build a more connected community. Family,

1326
02:26:49,268 --> 02:26:53,272
holistic support services, support American Indian, African-American and families

1327
02:26:53,272 --> 02:26:59,812
with documented disabilities who are receiving and fit enough. It's. To provide the

1328
02:26:59,812 --> 02:27:06,190
specialized services in 2026. Funds were awarded through a competitive RFP process to

1329
02:27:06,190 --> 02:27:10,289
hired the network for the development of children of African descent and cad and

1330
02:27:10,289 --> 02:27:16,289
the American Indian Family Center. By partnering with community-based organizations.

1331
02:27:16,629 --> 02:27:20,833
The county is intentionally responding to the cultural needs residents and ensuring

1332
02:27:20,833 --> 02:27:25,571
that employment services are rooted in traditional values and needs to to meet the

1333
02:27:25,571 --> 02:27:30,420
unique needs of these populations. The goals for this measure have been set

1334
02:27:30,420 --> 02:27:35,448
based on the average annual performance outcomes over the last 5 years and have been

1335
02:27:35,448 --> 02:27:39,652
adjusted to ensure that they are realistic and attainable within the current service

1336
02:27:39,652 --> 02:27:46,852
delivery model and grant allocations coming directly from the state. Synergy you

1337
02:27:50,796 --> 02:27:54,133
highlighted some of the specific groups in our intentions to meet their

1338
02:27:54,133 --> 02:27:58,804
needs. Some wondering if you could be more specific on. >> The what types of

1339
02:27:58,804 --> 02:28:05,211
significant barriers are being addressed through a more holistic approach to helping

1340
02:28:05,211 --> 02:28:08,880
families yet. >> The partnerships that we are commissioner different

1341
02:28:08,880 --> 02:28:14,190
saying that the partnerships that we've established with CAD and American Indian Family

1342
02:28:14,190 --> 02:28:20,492
Center as well as hired are providing direct services to those unique groups. They are

1343
02:28:20,492 --> 02:28:26,980
addressing the specific needs by providing mental health services, transportation

1344
02:28:26,980 --> 02:28:31,771
supports child care assistance other culturally responsive needs of each of those

1345
02:28:31,771 --> 02:28:36,842
communities. For example, mid CAD has apparent power literacy program and is

1346
02:28:36,842 --> 02:28:40,312
integrating more of the personal development aspects needed for folks to be

1347
02:28:40,312 --> 02:28:47,512
successful in employment and in life alongside American Indian Family Cnter doing

1348
02:28:48,324 --> 02:28:52,195
specific services that identify work skills beyond kind of the traditional

1349
02:28:52,195 --> 02:28:57,200
aspects that we see showing up through our partnership with deed and looking at some of

1350
02:28:57,200 --> 02:29:03,740
the ways that social emotional learning and community connectedness can help to

1351
02:29:03,740 --> 02:29:08,478
support individuals in both entering into jobs and retaining employment as well

1352
02:29:08,478 --> 02:29:15,485
when they feel kind connected and supported in their work and in community. Thank you

1353
02:29:15,485 --> 02:29:18,221
for that. one of the reasons why I wanted to to to get into some of those specifics,

1354
02:29:18,221 --> 02:29:24,294
specifics is because I am. >> quite concerned about the impacts that we've been

1355
02:29:24,294 --> 02:29:28,632
talking about. HR one on our and on the caregivers throughout our community, the

1356
02:29:28,632 --> 02:29:32,569
folks who take care of of a family and can informally. It's not part of their

1357
02:29:32,569 --> 02:29:38,975
necessarily paid work. But as those needs and community grow, it will become another

1358
02:29:38,975 --> 02:29:45,182
barrier to to to folks who are in those roles to to participate in a more

1359
02:29:45,182 --> 02:29:48,785
formalized work network. So I appreciate that. Their programs like that that may be

1360
02:29:48,785 --> 02:29:55,985
helping families address some of those barriers to to work as well.

1361
02:29:57,127 --> 02:30:04,927
>> Can you share for us what with me? >> The numbers in red. chair

1362
02:30:05,802 --> 02:30:11,942
the numbers and identify the goals that we've set. So for 2028 2030, when we're looking

1363
02:30:11,942 --> 02:30:16,679
at the percent of families engaged in an FIP whole family support services that just

1364
02:30:16,679 --> 02:30:23,200
highlights the goals that we hope to achieve in 28 2030 over the next few years. And

1365
02:30:23,200 --> 02:30:29,425
then the racial ethnicity or disaggregated data percentages highlighted in red are the

1366
02:30:29,425 --> 02:30:33,230
goals that we hope to achieve in serving those specific populations who are receiving

1367
02:30:33,230 --> 02:30:39,636
holistic support services and making sure that reaching those with the greatest cases

1368
02:30:39,636 --> 02:30:45,360
like increase. Yes, the morning to tunnel. Yes, support.

1369
02:30:47,377 --> 02:30:51,515
>> Commissioner McGuire, did you? Madam Chair? So, yeah, just some clarity. So that on

1370
02:30:51,515 --> 02:31:00,560
page before that the percent participants employed this is an increase or and this is

1371
02:31:00,560 --> 02:31:06,929
just like when we say 2% and 4%. is that the total people that we want employed or is

1372
02:31:06,929 --> 02:31:16,672
that the is an increase? mean, really is it that? We're not? We're not employing very many

1373
02:31:16,672 --> 02:31:24,614
people. might. And I read these numbers correctly. >> I mean, this is a is it and

1374
02:31:24,614 --> 02:31:26,883
thinking that that's the goal of this program is to get people up and out and

1375
02:31:26,883 --> 02:31:34,157
employment is issue. As you know, so that this is mean, I know we want we want achieve

1376
02:31:34,157 --> 02:31:42,899
goal goals and we'll keep improving on these. But it's a yeah, they're pretty is a

1377
02:31:42,899 --> 02:31:49,706
pretty standard for this for that to be this. This low. And pretty surprised actually.

1378
02:31:49,706 --> 02:31:57,447
Commissioner of wire. >> Just to clarify this measure, there a slight type O

1379
02:31:57,447 --> 02:32:03,530
so percent of Minnesota family investment program participants exited t

1380
02:32:03,530 --> 02:32:08,925
employment. So there is a higher percentage of individuals on and who are

1381
02:32:08,925 --> 02:32:13,930
employed while receiving and that services either working part-time or full-time. This

1382
02:32:13,930 --> 02:32:20,537
measure is really designed to track those who have exited set pools in com no longer

1383
02:32:20,537 --> 02:32:27,544
allows them to be eligible that. The U.S. demonstrating how many individuals are

1384
02:32:27,544 --> 02:32:32,148
actually entering into sustainable employment to achieve self-sufficiency.

1385
02:32:32,148 --> 02:32:37,220
>> That is ultimately kind of our north star of employment serve and employment services

1386
02:32:37,220 --> 02:32:42,692
and making sure that folks are not dependent uon and benefits long term but are

1387
02:32:42,692 --> 02:32:48,698
entering into economic stability. So the numbers here are flat. They're not looking.

1388
02:32:48,698 --> 02:32:53,169
We're not looking at a significant increase due to some of the factors that will

1389
02:32:53,169 --> 02:32:58,174
talk about in a moment related to funding as well as some of the policy changes, but rather

1390
02:32:58,174 --> 02:33:04,714
for us to be able to maintain and to continue to provide that individual lies and kind

1391
02:33:04,714 --> 02:33:11,720
of holistic approach to helping folks transition off of benefits different. Yeah, I

1392
02:33:11,720 --> 02:33:15,458
appreciate that. That that clarification and what this is looking at because

1393
02:33:15,458 --> 02:33:18,661
>> people on him are are working and maybe we had higher minimum wage for some

1394
02:33:18,661 --> 02:33:24,000
of these people. You know, they could exit off some of these programs, but they they

1395
02:33:24,000 --> 02:33:26,936
can't afford their child care, their housing and everything and live on a small You know,

1396
02:33:26,936 --> 02:33:34,900
it's just too much so to exit off and with requires a lot of things to happen, but it's

1397
02:33:34,900 --> 02:33:41,484
really this systemic. equities we have and how much people make and how much cost to it.

1398
02:33:41,484 --> 02:33:50,260
To have to, you know, support a family. so it's yeah, a number of these people are

1399
02:33:50,260 --> 02:33:57,330
working and fund them fit and that's just to pay. I the jobs able to support them.

1400
02:33:57,330 --> 02:34:07,330
Commissioner Miller. I see run this page to to we'd already to the next side because I

1401
02:34:07,109 --> 02:34:10,846
don't want it I moved back to you move So I think we get you immunity you passionate. Make

1402
02:34:10,846 --> 02:34:17,530
so. >> A couple questions on this live right here. Do we know

1403
02:34:17,530 --> 02:34:21,257
when we talked like the American families are the African American families. And

1404
02:34:21,257 --> 02:34:25,728
you can see how that number is goes up and down a little. Do we know are these families

1405
02:34:25,728 --> 02:34:29,398
that have been on the program for multi years and are now just utilizing the whole

1406
02:34:29,398 --> 02:34:35,605
family support and then also. >> Does this work tie-in to the work that we're doing with

1407
02:34:35,605 --> 02:34:40,744
our family coaching programs that that we are supporting as well because I know like the

1408
02:34:40,744 --> 02:34:43,946
American Indian family centers on a partner with the economic mobility have that is

1409
02:34:43,946 --> 02:34:51,746
supporting the family coaching and curious if that overlaps or ties in somehow.

1410
02:34:51,954 --> 02:34:57,270
>> Thanks for that question. Commissioner Miller, this is just tracking specifically

1411
02:34:57,270 --> 02:35:03,633
those participants who are actively engaged in the Family support services programming.

1412
02:35:03,633 --> 02:35:07,360
There is intersection with some of the other programs that you've named. But we

1413
02:35:07,360 --> 02:35:11,724
haven't been tracking that explicitly within this performance measure. And I

1414
02:35:11,724 --> 02:35:16,128
absolutely can provide additional data and follow up on kind of the number of

1415
02:35:16,128 --> 02:35:21,334
individuals who >> are engaged in this program as well as others who might be

1416
02:35:21,334 --> 02:35:25,472
receiving some 5th in accessing additional pograms to have And then one thing I

1417
02:35:25,472 --> 02:35:29,875
do want to just name and just say are. >> I know that for the Native

1418
02:35:29,875 --> 02:35:34,614
American community, I can said partner with American Indian Family Center, but

1419
02:35:34,614 --> 02:35:36,749
>> have there been other agencies interested in holding that contractor, that similar

1420
02:35:36,749 --> 02:35:41,488
contract and why we only partner with one? I understand that they've held that

1421
02:35:41,488 --> 02:35:49,629
contract for many years. just curious is what does that look like going forward?

1422
02:35:49,629 --> 02:35:56,229
>> Yeah, thank you for that question. Commissioner >> the selection of the

1423
02:35:56,836 --> 02:36:02,174
partners for this specific service, element is selected through and go through an open

1424
02:36:02,174 --> 02:36:08,581
process and competitive bid and then they are awarded after kind of a comprehensive

1425
02:36:08,581 --> 02:36:13,319
evaluation process. It is open to any organization that is interested in applying and

1426
02:36:13,319 --> 02:36:20,660
going through that. And each year we have selected based on variety of different criteria.

1427
02:36:20,660 --> 02:36:26,660
And so it's kind of who emerges with kind of the opportunity to serve based on

1428
02:36:26,660 --> 02:36:32,405
what that application asking of partners to deliver. It is possible that in the future

1429
02:36:32,405 --> 02:36:37,477
could be awarded to other organizations. We've seen that happen with other partnerships

1430
02:36:37,477 --> 02:36:40,547
as well. So it's not a matter of awarding because they've been a longstanding partner.

1431
02:36:40,547 --> 02:36:47,147
It's the competitive process. It's election. >> Perfect. And I think that

1432
02:36:49,222 --> 02:36:53,893
question is I have killer. I county as response to want question. Yeah, thank Madam

1433
02:36:53,893 --> 02:36:56,296
Chair. And I just want to acknowledge I know we talked about some of the

1434
02:36:56,296 --> 02:37:00,967
transformative investments we've made with our American Rescue Plan Act that we sort

1435
02:37:00,967 --> 02:37:08,441
of carried over into our kind of operation allies into are 2027 budget because we see

1436
02:37:08,441 --> 02:37:16,383
them expiring here at of 2026. one of them is the family coach model. And we as part of

1437
02:37:16,383 --> 02:37:21,721
biennial budget, we did put over half a million dollars into family coach. I

1438
02:37:21,721 --> 02:37:26,859
understand that there's reduced funding. You know, happening in the end program.

1439
02:37:26,859 --> 02:37:32,465
But I'd just to encourage the department to work closely since this is a mandated

1440
02:37:32,465 --> 02:37:38,538
program. We recognize the value whole family supports and see that, you know, it is

1441
02:37:38,538 --> 02:37:44,744
the wraparound services that can help a family stay employed. And I do think this

1442
02:37:44,744 --> 02:37:48,810
is one of those cases and those of you should have a workshop actually, because

1443
02:37:48,810 --> 02:37:54,688
it's been a long time and look at some of the sport index and some of that. But I also think

1444
02:37:54,688 --> 02:37:58,158
this is one of those programs that hasn't really changed since like, you know, when we

1445
02:37:58,158 --> 02:38:05,498
kind of started sort of a income support programs, you know, cash assistance and this

1446
02:38:05,498 --> 02:38:07,500
is I have a lot of feelings about this program, but it's kind of do does what the

1447
02:38:07,500 --> 02:38:13,573
system kind of does in terms holding people back. And it's really things like family

1448
02:38:13,573 --> 02:38:18,578
coach, that kind of re engineer the system to really think about what families need

1449
02:38:18,578 --> 02:38:23,850
because they need less government and more community. And that's what the family

1450
02:38:23,850 --> 02:38:28,521
coach model really is designed to do. I will say that one of the toughest things about this

1451
02:38:28,521 --> 02:38:32,658
program, you know, in terms I think what you are thank Commissioner Miller's. These

1452
02:38:32,658 --> 02:38:35,594
are folks that are still on the program. It's a 5. people can be on it for 5 years. They

1453
02:38:35,594 --> 02:38:42,602
can come on and off. I the real difficult thing is, you know, once you start getting

1454
02:38:42,602 --> 02:38:47,406
progress and making more money, you know, that benefits Cliff is very real. And so

1455
02:38:47,406 --> 02:38:51,610
there've been lots of conversations about hi how that can be rate. We

1456
02:38:51,610 --> 02:38:56,682
engineered. I mean, one of those things is to ensure you have that. Yeah, when you

1457
02:38:56,682 --> 02:39:00,190
actually finally get threshold where you're you're stably employed, you finally have

1458
02:39:00,190 --> 02:39:06,625
your kids in child care. The government sort comes out from under you. And this is where

1459
02:39:06,625 --> 02:39:13,633
maybe community could be beneficial, right? And so we see in that union hub. Thank

1460
02:39:13,633 --> 02:39:19,372
Union hub. The value of family coaching families for life is our African-American family

1461
02:39:19,372 --> 02:39:24,977
coats. I just encourage chase that you continue to work with that investment because while

1462
02:39:24,977 --> 02:39:30,583
you're finding is going down, we did put significant money and family coach and that you

1463
02:39:30,583 --> 02:39:33,852
don't directly aligned with this family program. If that makes Let's keep that calm.

1464
02:39:33,852 --> 02:39:38,791
But I'm glad you brought it up. gve me a moment to call out that 227 investment

1465
02:39:38,791 --> 02:39:43,863
because that is pretty significant that that was another thing. We operation

1466
02:39:43,863 --> 02:39:49,402
allies, really? we only operation a few things that would you know in 27. It was

1467
02:39:49,402 --> 02:39:51,404
appropriate response. And then this was really the other really big ones. I wanted

1468
02:39:51,404 --> 02:39:59,412
highlight that for the board. country. Thank you, Madam Chair. I want to go quickly to

1469
02:39:59,412 --> 02:40:06,612
the >> slot on. That's 23. I know we talked a lot about climb

1470
02:40:09,221 --> 02:40:13,225
and the the the really low numbers for American Indian African American, but also

1471
02:40:13,225 --> 02:40:19,565
want highlight significant drop 2024 2025. for the Hispanic community is is there

1472
02:40:19,565 --> 02:40:28,565
any insights as to why we saw such a draw from a 25% to 7? >> Commissioner McMurtry.

1473
02:40:29,242 --> 02:40:32,245
That's one that I would probably have to look into to kind of demonstrate their

1474
02:40:32,245 --> 02:40:37,783
figure out kind of why those percentages have dropped pretty significantly from 24

1475
02:40:37,783 --> 02:40:40,653
to 25. I don't have that data with me today, but we definitely could follow up

1476
02:40:40,653 --> 02:40:50,253
with that. Thank you. all. Okay. Thank you. Madam Chair. >> We just go back to the

1477
02:40:51,998 --> 02:40:57,270
percentage of Minnesota Family Investment program. Participants employed. And I

1478
02:40:57,270 --> 02:41:01,407
just had question about, like, you know, just across the board, the percentage is

1479
02:41:01,407 --> 02:41:10,830
really low. And ae we like new employment that they have from participating in the

1480
02:41:10,830 --> 02:41:16,830
program. >> Commissioner we do track multiple kind of factors of

1481
02:41:18,958 --> 02:41:22,829
employment entering into part-time or full-time employment, whether that's new

1482
02:41:22,829 --> 02:41:29,435
or they've been in for a kind of the retention of ld be - employment for those on and

1483
02:41:29,435 --> 02:41:34,400
5th. You know, I think the data that's demonstrated here, it's intentional to kind of

1484
02:41:34,400 --> 02:41:38,122
call this out because it is relatively low. And it's an area that we want to see

1485
02:41:38,122 --> 02:41:41,859
improvements on. And so incrementally. >> We're committed to

1486
02:41:41,859 --> 02:41:49,800
improving the number of people to exit into employment off 5th we're kind of moving in a

1487
02:41:49,800 --> 02:41:53,271
direction by tracking this to demonstrate the direct connections to employment that

1488
02:41:53,271 --> 02:41:57,742
those participants are having. Historically, you know, we've also had an opportunity to

1489
02:41:57,742 --> 02:42:02,120
report out on kind of some of the other programs. And so we've we've kind of separated

1490
02:42:02,120 --> 02:42:08,419
and fit from dislocated workers or some of our W Iowa data to to truly highlight

1491
02:42:08,419 --> 02:42:14,292
where there's opportunities for growth to support residents to entering into

1492
02:42:14,292 --> 02:42:20,565
employment. So the percentages here are our low and some that we aspire to improve over

1493
02:42:20,565 --> 02:42:25,965
time. >> so this is participants who >> are not working.

1494
02:42:29,173 --> 02:42:34,178
>> It's more. fit participants who have exited into employment, meaning there are

1495
02:42:34,178 --> 02:42:40,785
no longer eigible fit because their income has exceeded the eligibility criteria. So there

1496
02:42:40,785 --> 02:42:44,721
are separate measures for those who are fit and receiving those cash benefits

1497
02:42:44,721 --> 02:42:50,994
and other services while also being employed. So we do have a higher percentage of that

1498
02:42:50,994 --> 02:42:56,467
participants who are working. This is specifically those who are transitioning into

1499
02:42:56,467 --> 02:43:01,673
economic stability. Okay, great. >> And do you have a number on

1500
02:43:01,673 --> 02:43:05,143
this? Because the percentage is just really low and I just don't have a grasp how many

1501
02:43:05,143 --> 02:43:11,616
total. >> Yeah, I can provide that us follow up as well. OK, thank

1502
02:43:11,616 --> 02:43:15,953
you. >> All right, Commissioner Miller. And then make tree.

1503
02:43:15,953 --> 02:43:24,953
>> Why were so on the slide? Do we participants that exited off they utilize training

1504
02:43:25,295 --> 02:43:29,700
programs or other support services that we offered versus them utilizing, you

1505
02:43:29,700 --> 02:43:33,504
know, career advancements on their own. If they're already working part-time or they were

1506
02:43:33,504 --> 02:43:39,377
already in school for says, hey there, starting at 0, they got a job. They went to a

1507
02:43:39,377 --> 02:43:43,247
training program, right? Do we have that type of data as well?

1508
02:43:43,247 --> 02:43:50,447
>> Commissioner? Yes, we That's quick answer is again, 100% of individuals who are

1509
02:43:50,521 --> 02:43:57,795
referred to 5th employment and services are receiving kind of high-tech supports and are

1510
02:43:57,795 --> 02:44:03,201
assigned to an employment guidance counselor. That is a county employee who's

1511
02:44:03,201 --> 02:44:09,201
providing ongoing support, setting goals with each individual around education

1512
02:44:09,540 --> 02:44:13,344
and employment to help them achieve the goals that they're setting for themselves and

1513
02:44:13,344 --> 02:44:19,830
their families. And then we also do connect those participants to programs and

1514
02:44:19,830 --> 02:44:24,755
services that we are poviding directly through our contract funded partners as well as

1515
02:44:24,755 --> 02:44:28,225
those are provided internal to the county and within the broader workforce ecosystem

1516
02:44:28,225 --> 02:44:33,964
based on individual For example, you could have a participant who's interested

1517
02:44:33,964 --> 02:44:39,703
in, you know, custom customer service training or is looking into go into an office

1518
02:44:39,703 --> 02:44:43,707
assistant position. And so we could connect with them with another partner who's

1519
02:44:43,707 --> 02:44:49,646
providing that training or employment counselors will be working with them directly to

1520
02:44:49,646 --> 02:44:52,717
participate in that program, reduce any barriers that would prevent them from successfully

1521
02:44:52,717 --> 02:44:57,187
achieving and completing that program. And then helping with the job search process as

1522
02:44:57,187 --> 02:45:04,600
well. So they're getting that high touch kind of wrap around support from of coming into

1523
02:45:04,600 --> 02:45:08,933
our program and then transitioning into employment and beyond.

1524
02:45:08,933 --> 02:45:12,602
>> It's I just want to follow up and say I think that's an important part or an important

1525
02:45:12,602 --> 02:45:15,739
piece that we try to communicate somehow during this budget season or even

1526
02:45:15,739 --> 02:45:21,278
just going forward. Is that our participants that are on this program are some of these

1527
02:45:21,278 --> 02:45:26,160
programs are employed. They are working hard to, you know, exit the program and use it

1528
02:45:26,160 --> 02:45:29,420
how it's intended to be used and it's not abuse like you get a lot of that

1529
02:45:29,420 --> 02:45:33,691
misinformation or that misconception that people utilizing these programs are

1530
02:45:33,691 --> 02:45:38,950
using them. This is really important data. And I think it's really important that we

1531
02:45:38,950 --> 02:45:43,701
somehow find a way to make sure we tell that story. also. >> Commissioner member Thank

1532
02:45:43,701 --> 02:45:52,701
you. Madam Chair. How do we define economic stability? I ask that because, you know,

1533
02:45:53,443 --> 02:45:56,847
folks who are, you own no longer qualifying for infant me.

1534
02:45:56,847 --> 02:46:03,447
>> Hit a threshold where you maybe 15 economics economically stable. But we

1535
02:46:05,550 --> 02:46:10,594
know that that may not still be Is there is there situation where we're still getting

1536
02:46:10,594 --> 02:46:17,534
folks falling through of the system because they may be numerically Dean, economic,

1537
02:46:17,534 --> 02:46:26,534
stable of reaching whatever threshold is set, but still, if I'm able to affords, you

1538
02:46:28,278 --> 02:46:33,750
know, living, you know, and with that, the current cost of living in and parts of our

1539
02:46:33,750 --> 02:46:39,957
community. So I I just want to get a little bit more understanding on what we mean

1540
02:46:39,957 --> 02:46:43,694
by economic stability. And is that something that is set by us as the county is that by

1541
02:46:43,694 --> 02:46:51,902
Minnesota statute and are we having issues? But people continue to fall through. not

1542
02:46:51,902 --> 02:47:00,302
get the help that they need because they have now. >> Hit some. Arbitrary number.

1543
02:47:00,778 --> 02:47:05,916
>> They question Commissioner I'm answering that honestly, economic stability is a

1544
02:47:05,916 --> 02:47:09,787
subjective term and it is interpreted differently depending on, you know, the

1545
02:47:09,787 --> 02:47:16,993
stakeholder partner and or individual who's receiving services. So I would I would

1546
02:47:16,993 --> 02:47:23,601
respond to that by saying that for us economic stability is entering into employment.

1547
02:47:23,601 --> 02:47:29,807
That's an in demand high wage industry or sector that allows for a person to maintain

1548
02:47:29,807 --> 02:47:34,745
self-sufficiency about maintaining housing employment and other basic needs without

1549
02:47:34,745 --> 02:47:41,752
the dependency of economic assistance programs and being able to maintain long-term.

1550
02:47:41,752 --> 02:47:45,289
That is harder to achieve. And so I think what you've called out is really the benefits,

1551
02:47:45,289 --> 02:47:50,270
cliff that we're really thinking about and constantly working to because it's a

1552
02:47:50,270 --> 02:47:56,900
complex problem where we do have individuals who, by way of wages and earnings no

1553
02:47:56,900 --> 02:48:01,238
longer are eligible for services, that it doesn't mean that they're economically

1554
02:48:01,238 --> 02:48:06,183
stable, right? And so how do we did? I think a county manager back or called out,

1555
02:48:06,183 --> 02:48:10,253
you know, how do we connect with our cmmunity organizations to continue to

1556
02:48:10,253 --> 02:48:13,857
provide those wrap-around services when folks are no longer available, are eligible

1557
02:48:13,857 --> 02:48:19,196
for economic assistance. But there may be other programs and services available to them

1558
02:48:19,196 --> 02:48:22,866
to help maintain that self-sufficiency and economic stability beyond the programs

1559
02:48:22,866 --> 02:48:31,866
that we provide at the county. >> Just to highlight some of positive impacts that these

1560
02:48:38,140 --> 02:48:42,552
programs have been having this slide highlights the testimonials from saff and

1561
02:48:42,552 --> 02:48:48,158
participants of the programs that have been integrated into set programming pull a sick

1562
02:48:48,158 --> 02:48:55,990
family supports model and participants engaged in the work force, holistic family

1563
02:48:55,990 --> 02:49:00,170
support small, receive cash assistance, which is temporary support for eligible pregnant

1564
02:49:00,170 --> 02:49:06,376
women and low-income families with minor children. Most recipients participate in job

1565
02:49:06,376 --> 02:49:10,460
training, education or other proof. Social service activities to help them gain

1566
02:49:10,460 --> 02:49:15,919
skills and move toward long-term stability. Our employment counselors out

1567
02:49:15,919 --> 02:49:20,324
offer personalized guidance, ensuring that individuals receiving assistance have the

1568
02:49:20,324 --> 02:49:26,797
resources and support they need to achieve their career goals in 2026. Just to

1569
02:49:26,797 --> 02:49:32,136
highlight again, we had an open RFP process that issued funds to some of those partner

1570
02:49:32,136 --> 02:49:37,600
organizations mentioned earlier and the voice of residents has really

1571
02:49:37,600 --> 02:49:41,811
contributed to the positive program improvements and enhance partnerships to ensure

1572
02:49:41,811 --> 02:49:47,751
that each program participant receives high-quality services from staff. Additionally, our

1573
02:49:47,751 --> 02:49:53,490
holistic family supports is a unique and offering that provides those additional

1574
02:49:53,490 --> 02:49:58,962
opportunities for eligible participants that align again to their employment,

1575
02:49:58,962 --> 02:50:04,568
individual employment and economic goals. I just want to briefly read one of the impact

1576
02:50:04,568 --> 02:50:10,440
statements from are testimonials from one of our participants provided by one

1577
02:50:10,440 --> 02:50:15,779
of individual placement support counselors EV is a single mother of 2, 6,

1578
02:50:15,779 --> 02:50:23,386
year-old disabled twins while in the IPS program, she has earned her associate's degree

1579
02:50:23,386 --> 02:50:28,858
from Century College and will be continuing her education at Saint Kate's this fall.

1580
02:50:28,858 --> 02:50:31,261
>> She is working part-time while maintaining school and her children's doctor's

1581
02:50:31,261 --> 02:50:36,866
appointments on a weekly basis and I just want to highlight that because those who are

1582
02:50:36,866 --> 02:50:40,870
participating in this program, as I mentioned, have unique situations, both with their

1583
02:50:40,870 --> 02:50:45,408
children and for themselves. And so being able to respond to some of those day-to-day

1584
02:50:45,408 --> 02:50:49,546
needs while also maintaining employment addressing the complex medical needs of their

1585
02:50:49,546 --> 02:50:55,952
children as well as themselves is a significant positive impact that these programs and

1586
02:50:55,952 --> 02:51:03,152
services are having on families and they're able to achieve that independently.

1587
02:51:06,630 --> 02:51:10,767
>> The 3rd measure percent of residents serviced at career labs from low-income Ramsey

1588
02:51:10,767 --> 02:51:16,380
counties. Tat codes aligns with 2 of the county's strategic priorities,

1589
02:51:16,380 --> 02:51:20,110
intergenerational wealth and economic justice as well as residents entered, holistic,

1590
02:51:20,110 --> 02:51:25,582
supports this measure, advances these 2 priorities by demonstrating who is accessing

1591
02:51:25,582 --> 02:51:29,786
walk in county workforce services and whether we are reaching residents in

1592
02:51:29,786 --> 02:51:35,925
communities with greater economic needs while also supporting equitable access to

1593
02:51:35,925 --> 02:51:41,664
community-based and clturally specific workforce services since its opening in March,

1594
02:51:41,664 --> 02:51:45,735
the Saint Paul career forced location at Ramsey County Government Center has been one

1595
02:51:45,735 --> 02:51:50,273
of the most use locations across the state and career forces are comprehensive

1596
02:51:50,273 --> 02:51:56,146
one-stop center were county staff serve job seekers and employers alongside state

1597
02:51:56,146 --> 02:52:01,751
staff. This location is open 5 days per week and is where we serve majority of our

1598
02:52:01,751 --> 02:52:06,623
customers. In addition to the career Force location, the Workforce Solutions, Career

1599
02:52:06,623 --> 02:52:11,270
Services team provides drop-in services at 2 aditional locations, Roseville Library

1600
02:52:11,270 --> 02:52:18,168
and Maplewood Mall career Labs are adjacent to county service centers and provide those

1601
02:52:18,168 --> 02:52:23,239
walk-in services and employment services to anyone in need. Measuring the percent

1602
02:52:23,239 --> 02:52:27,844
of individuals from low income. ZIP codes allows the county to both assess who is

1603
02:52:27,844 --> 02:52:33,650
accessing career labs and career force and to ensure that the services provided are

1604
02:52:33,650 --> 02:52:37,454
reaching individuals with the greatest need in our community. Visit calls listed

1605
02:52:37,454 --> 02:52:43,860
in the slider, those that were trapped in prior years. But do not include all low-income zip

1606
02:52:43,860 --> 02:52:48,865
codes in Ramsey County. So it's not a comprehensive list low-income zip codes are

1607
02:52:48,865 --> 02:52:53,537
classified by the United States Department of Housing and Urban Development as

1608
02:52:53,537 --> 02:52:59,900
having an area median income or household income of 80% or less for the geographic area

1609
02:52:59,900 --> 02:53:02,879
or meets the income eligibility standards as determined by the commission

1610
02:53:02,879 --> 02:53:08,151
are required for household to receive financial assistance from a federal state,

1611
02:53:08,151 --> 02:53:12,210
municipal or utility pro administered. Utility program administered approved by the

1612
02:53:12,210 --> 02:53:19,221
department. Adding this measure, along with others will also help with tracking

1613
02:53:20,430 --> 02:53:25,969
residents who may be impacted by HR one work rules related to SNAP and Medicaid in

1614
02:53:25,969 --> 02:53:30,307
partnership with the Department of Employment and Economic Development Deed as

1615
02:53:30,307 --> 02:53:34,430
well as financial assistance services here at the county. We will monitor who is

1616
02:53:34,430 --> 02:53:40,917
entering career lab locations to assess any emerging trends that could lead to service

1617
02:53:40,917 --> 02:53:45,255
improvements for potential changes for those impacted by HR one work girls. The goals

1618
02:53:45,255 --> 02:53:49,926
for this measure have been set based on again on the average annual performance outcome

1619
02:53:49,926 --> 02:53:55,465
over the last 5 years and have been adjusted to ensure that they are realistic and

1620
02:53:55,465 --> 02:54:01,538
attainable within the current service delivery model that combines both state and county

1621
02:54:01,538 --> 02:54:04,700
methods for tracking participation at career force and across the county for a

1622
02:54:04,700 --> 02:54:11,814
lab sites. Okay. >> Commissioner, given seen me just say that te hope is to

1623
02:54:11,814 --> 02:54:18,221
have you 3.50, to have you to in by 4 o'clock because we have one more presentation to

1624
02:54:18,221 --> 02:54:27,163
do so. Commissioner Jeff and I'll keep this quick I do appreciate the of Speckles

1625
02:54:27,163 --> 02:54:32,922
that meet crrent grant dollars and your current >> Fulfilling the program. I

1626
02:54:32,922 --> 02:54:39,261
guess the question I have is if administration's goal is to move people from the social

1627
02:54:39,261 --> 02:54:44,660
safety net programs into a workforce, have you seen that dollars move from if they've

1628
02:54:44,660 --> 02:54:48,270
been taken from this part this pot and put into workforce? But have you seen additional

1629
02:54:48,270 --> 02:54:54,270
investments in such an activity? Commissioner joven saying now? Thank

1630
02:55:06,222 --> 02:55:10,250
>> The 4th and final measure is the number of residents who complete the public pathways

1631
02:55:10,250 --> 02:55:16,832
program and gain employment. If this measure aligns with the county's operational

1632
02:55:16,832 --> 02:55:20,436
excellence strategic priority and demonstrates whether county investments lead to

1633
02:55:20,436 --> 02:55:25,574
county jobs, public pathways has been a longstanding investment coordinated in

1634
02:55:25,574 --> 02:55:29,511
partnership with HR to achieve the county's goal to complete talent, attraction and

1635
02:55:29,511 --> 02:55:33,115
retention efforts demonstrating our one Ramsey County approach to building

1636
02:55:33,115 --> 02:55:39,121
goals for this measure has - been set based on the average annual performance outcomes

1637
02:55:39,121 --> 02:55:44,660
over the last 6 years and have been adjusted down slightly to account for the natural

1638
02:55:44,660 --> 02:55:48,798
attrition within programs and increase funding that has resulted in an overall

1639
02:55:48,798 --> 02:55:55,398
reduction of opportunities offered. Lastly, I'll just briefly mention looking ahead,

1640
02:56:00,750 --> 02:56:03,812
workforce solutions will deploy. Upstream strategy is to identify tangible changes

1641
02:56:03,812 --> 02:56:09,212
maintain existing services. These strategies include enhanced collaboration across

1642
02:56:10,286 --> 02:56:15,860
departments leveraging existing funds to reduce financial pressures,

1643
02:56:15,690 --> 02:56:18,930
community, Cabinet, collaboration and engagement, specifically within

1644
02:56:18,930 --> 02:56:21,297
communities where we are seeing the most disparate economic outcomes for

1645
02:56:21,297 --> 02:56:27,897
residents such as African-American, American Indian and family is that. In

1646
02:56:30,373 --> 02:56:34,443
closing the workforce solutions performance measures presented, demonstrate how we

1647
02:56:34,443 --> 02:56:39,581
are working to advance one Ramsey County connecting residents to employment,

1648
02:56:39,581 --> 02:56:43,719
addressing barriers and providing culturally responsive services. Thank you

1649
02:56:43,719 --> 02:56:51,861
again for your time at this time. A welcome, any and questions. All Any questions?

1650
02:56:51,861 --> 02:57:01,861
>> All right. I think I quick >> And I going. A pile of leaves. All right. every so I

1651
02:57:15,284 --> 02:57:22,240
want to welcome Director Here to speak Veterans Services. Please introduce yourself the

1652
02:57:22,240 --> 02:57:26,824
seat. >> Thank you. Good afternoon. Chair Moran commissioners.

1653
02:57:30,310 --> 02:57:32,368
County manager, backer and members of the public understand harassed and the

1654
02:57:32,368 --> 02:57:37,506
directors of Veterans Services. Tank you for the opportunity to present today.

1655
02:57:37,506 --> 02:57:41,777
begin. I want to recognize Deputy County manager France fall. All In a state of

1656
02:57:41,777 --> 02:57:48,651
Director David Seth friends, a program evaluated Josephson close. He's probably gone now.

1657
02:57:48,651 --> 02:57:53,789
And of course, our Veterans Services team Nrcs esteem for their support feedback and

1658
02:57:53,789 --> 02:58:00,930
partnership for preparing to these for presentation. Also want to thank the board county

1659
02:58:00,930 --> 02:58:04,800
manager Becker for your continued investment into Veterans Services and thank

1660
02:58:04,800 --> 02:58:10,406
the veterans and the families who trust us to serve them. Today. I'll be sharing 3

1661
02:58:10,406 --> 02:58:15,110
performance measures that help us answer 3 questions. New residents know about us and

1662
02:58:15,110 --> 02:58:18,880
our they accessing our services. Are they receiving the services they need when

1663
02:58:18,880 --> 02:58:24,820
they reach us and are w helping them take steps toward access and the benefits they

1664
02:58:24,820 --> 02:58:28,824
burned through military service? Throughout the presentation. You're going

1665
02:58:28,824 --> 02:58:36,310
hear me use the word residents and I'm referring to veterans. We serve surviving spouses and

1666
02:58:36,310 --> 02:58:39,368
eligible dependents. I'll start with a brief overview of Veterans Services in our rule

1667
02:58:39,368 --> 02:58:46,842
in Ramsey County. So under Minnesota Law, veteran services is a Ramsey County.

1668
02:58:46,842 --> 02:58:51,113
Local researchers are helping eligible residents, access benefits and resources earned

1669
02:58:51,113 --> 02:58:57,113
through military service. Our role includes helping residents navigate, understand

1670
02:58:57,319 --> 02:59:02,324
and apply for federal state, local benefits such as disability compensation and

1671
02:59:02,324 --> 02:59:08,324
pension. Health care enrollment survivor and burial benefits. Property tax

1672
02:59:10,332 --> 02:59:14,300
programs like the disabled Veterans Market value exclusion, housing, resources

1673
02:59:14,300 --> 02:59:20,809
and other benefits. Veterans also come to us dealing with justice involvement, financial

1674
02:59:20,809 --> 02:59:27,149
hardship or other barriers. And we across systems to address those alongside their

1675
02:59:27,149 --> 02:59:32,687
benefits needs. But our work goes beyond a single benefit or an application. Veterans

1676
02:59:32,687 --> 02:59:41,687
may come to us with needs that crossed multiple systems. Families system to do that.

1677
02:59:42,164 --> 02:59:49,105
Thank you. we work across systems to address those alongside their benefits. I

1678
02:59:49,105 --> 02:59:56,905
lost my spot. We provide services in several ways through in-person, which is

1679
02:59:58,314 --> 03:00:04,720
that Plato and Army Service Center phone virtually through home visits and community

1680
03:00:04,720 --> 03:00:09,525
partner, locations. So residents have multiple ways to connect with us. With that

1681
03:00:09,525 --> 03:00:17,925
overview, a move to the our 3 performance measures today's presentation. So on the slide

1682
03:00:19,534 --> 03:00:24,406
year, 3 performance measures we intentionally selected these 3 measures because

1683
03:00:24,406 --> 03:00:30,120
together they reflect the residence journey Veterans Services. They follow a simple

1684
03:00:30,120 --> 03:00:37,180
progression our residents finding us are they receiving the services they need? And

1685
03:00:37,180 --> 03:00:41,490
are they taking action toward access scene and earned benefit? Each measure connects

1686
03:00:41,490 --> 03:00:45,494
to a Ramsey County strategic priority. Together, they help us understand whether county

1687
03:00:45,494 --> 03:00:51,494
investments and staffing outreach training technology and service delivery are

1688
03:00:53,340 --> 03:00:59,388
leading to better access service, quality and outcomes. For those we serve. They also

1689
03:00:59,388 --> 03:01:03,590
hold us accountable by showing what is working and where we still have opportunities to

1690
03:01:03,590 --> 03:01:12,590
grow and improve. The first step in that journey is access our first performance measure

1691
03:01:12,735 --> 03:01:17,539
focuses on equitable access by looking at percentage of residents who connected with

1692
03:01:17,539 --> 03:01:24,120
our office for the first time. We previously tracked, the total number of residents are

1693
03:01:24,120 --> 03:01:27,683
and that told us about her work But it didn't tell us whether we're continuing to

1694
03:01:27,683 --> 03:01:36,830
reach veterans and families. have not used our services. In 2025. 27% of the residents we

1695
03:01:39,161 --> 03:01:44,834
were new to our office lightly below the 2020 to 24 average of 29%. Our goal is to return

1696
03:01:44,834 --> 03:01:52,340
to 29% by 2028. increase that to 31% by 2030. But this measure isn't simply about

1697
03:01:53,420 --> 03:02:00,715
getting more people through our doors. helps us understand again, he's finding us how

1698
03:02:00,715 --> 03:02:05,855
they're finding us and what happens after that first connection. New residents

1699
03:02:05,855 --> 03:02:09,325
learned about her office through other veterans and families. Word of mouth is

1700
03:02:09,325 --> 03:02:17,199
probably are primary referral source. We learn they learn about us through other county

1701
03:02:17,199 --> 03:02:20,602
departments, community in veteran organizations and outreach activities. These

1702
03:02:20,602 --> 03:02:24,607
multiple pathways matter because when veterans don't because veterans don't all

1703
03:02:24,607 --> 03:02:31,120
enter the system in the same way. Awareness also matters because having benefits

1704
03:02:31,120 --> 03:02:37,612
available doesn't mean veterans know that they're eligible. Understand how to

1705
03:02:37,753 --> 03:02:42,691
navigate a complex system or know where to for trustworthy assistance. Some of the most

1706
03:02:42,691 --> 03:02:47,963
heartbreaking conversations we have. I with veterans are surviving spouses who paid an

1707
03:02:47,963 --> 03:02:52,635
organization sometimes thousands of dollars for claims assistance that's

1708
03:02:52,635 --> 03:02:58,507
available through our office at no cost. That is how this measure connects to racial

1709
03:02:58,507 --> 03:03:05,514
health equity and shared community power for U.S. equity isn't simply making the

1710
03:03:05,514 --> 03:03:07,717
service available. It means understanding whether veterans across our community can

1711
03:03:07,717 --> 03:03:14,317
actually find it and access it. Available. Demographic data has limitations,

1712
03:03:14,790 --> 03:03:20,996
particularly for veteran populations with smaller numbers. We use it as one

1713
03:03:20,996 --> 03:03:28,337
tool, not as proof that we've achieved equitable access. It's to help ask who we are

1714
03:03:28,337 --> 03:03:33,475
reaching, who we still may be missing and where outreach or community writ relationships

1715
03:03:33,475 --> 03:03:40,883
need to be strengthened. And good example of our recent work veterans of the Secret

1716
03:03:40,883 --> 03:03:48,683
War in Laos. Also known as special drill unit veterans. Recent Minnesota legislation

1717
03:03:48,690 --> 03:03:53,429
Laish an established access to state veterans benefits for eligible SU veterans through

1718
03:03:53,429 --> 03:03:59,435
targeted outreach. Community partnerships, a claims clinic. We've helped Ramsey County

1719
03:03:59,435 --> 03:04:04,440
veterans and to understand their new eligibility and navigate the process to access

1720
03:04:04,440 --> 03:04:10,513
those benefits. We're also learning first connection doesn't always result in a

1721
03:04:10,513 --> 03:04:16,919
benefit application. And that doesn't mean the the interaction was unsuccessful.

1722
03:04:16,919 --> 03:04:22,525
Some applied for disability compensation, other VA benefits. Others needed help

1723
03:04:22,525 --> 03:04:28,330
researching and existing claim connecting with other with another organization. Better

1724
03:04:28,330 --> 03:04:33,269
position to meet their immediate needs. Ultimately, the vlue of this measure is

1725
03:04:33,269 --> 03:04:38,474
not simply the percentage of new residents served. It's whether we're creating

1726
03:04:38,474 --> 03:04:42,210
multiple pathways into veteran services and connecting each resident to the right support

1727
03:04:42,210 --> 03:04:47,610
for their situation. Going forward. We'll continue strengthening referral

1728
03:04:48,417 --> 03:04:52,421
pathways and community relationships and improving how we document what happens

1729
03:04:52,421 --> 03:05:00,821
after the first connection. But access only the first step. residents reach us. Are

1730
03:05:00,896 --> 03:05:08,960
they receiving the services they need? All right. Commissioner Jeff is saying,

1731
03:05:10,906 --> 03:05:17,713
yeah, I just wanted to thank you for the outreach in the education that you do too.

1732
03:05:17,713 --> 03:05:21,917
>> Allow veterans their families and survivors who know what they're eligible

1733
03:05:21,917 --> 03:05:28,791
for, what they have earned to their amazing service to our country before working at the

1734
03:05:28,791 --> 03:05:33,195
county. I provided adult older adult services to the white Bear Lake area schools and one

1735
03:05:33,195 --> 03:05:38,670
of the we provided educational the time when the VA benefit person for Manatee County

1736
03:05:38,670 --> 03:05:43,205
would come. It was wonderful time for those individuals collect. And even if they were

1737
03:05:43,205 --> 03:05:47,343
here about potential things that they might be able to access in the future, be able

1738
03:05:47,343 --> 03:05:52,414
to realize that perhaps the role they served years and years ago was now the reason

1739
03:05:52,414 --> 03:05:56,818
for hearing loss and that those expensive hearing AIDS would be of the available and

1740
03:05:56,818 --> 03:06:01,957
help through services. And also because you are partnering with our local

1741
03:06:01,957 --> 03:06:04,359
service organizations, if there was something that wasn't part of their VA

1742
03:06:04,359 --> 03:06:10,899
benefits because they were their own benefits person are a person who was guiding

1743
03:06:10,899 --> 03:06:13,436
people to the local resources was able to give them additional This work has been

1744
03:06:13,436 --> 03:06:20,175
going on for a while. also want to say that that locally being able to have the you

1745
03:06:20,175 --> 03:06:24,246
come out to the Maplewood Service Center and different places like that has really

1746
03:06:24,246 --> 03:06:31,530
helped. I had an individual just very recently asking about burial services at Fort

1747
03:06:31,530 --> 03:06:35,857
Snelling and before I could even get back to him, he had done something from from the

1748
03:06:35,857 --> 03:06:38,860
our office is reminding them of services. He was able to go into the Maplewood Mall in

1749
03:06:38,860 --> 03:06:42,731
like within a couple of days. He got what he needed. And that's really what we're

1750
03:06:42,731 --> 03:06:47,803
hoping for. So I just want to thank you so much for for that type of outreach. It's really

1751
03:06:47,803 --> 03:06:53,203
important. >> So this prformance measure. So our second measure

1752
03:07:01,417 --> 03:07:03,551
tracks the percentage of veterans who report they received at the services they

1753
03:07:03,551 --> 03:07:10,492
need. In 2025. We change this measure from general resident satisfaction to a more

1754
03:07:10,492 --> 03:07:17,165
meaningful question. Did you receive the services? You need it? Because of that change

1755
03:07:17,165 --> 03:07:23,165
2025 establishes a new baseline. 96% of Veterans of survey respondents reported

1756
03:07:23,571 --> 03:07:30,117
that they received the services they need. We're encouraged by that result. But

1757
03:07:30,117 --> 03:07:36,523
we also want to hear from more residents increasing survey participation and using that

1758
03:07:36,523 --> 03:07:41,462
feedback to improve responsiveness and the overall resident experience our

1759
03:07:41,462 --> 03:07:48,620
priorities for us moving forward. This measure aligns with operational excellence

1760
03:07:48,602 --> 03:07:52,739
for Veterans Services, operational excellence isn't simply completing transaction

1761
03:07:52,739 --> 03:07:58,739
processing and application means providing knowledgeable, consistent response of service

1762
03:08:01,281 --> 03:08:06,353
meeting that residents. These rarely happens in isolation. It's often the results of our

1763
03:08:06,353 --> 03:08:11,959
staff coordinate indirectly with county, state and community partners, which is

1764
03:08:11,959 --> 03:08:18,165
part of why we track this is a shared outcome, not a transaction. Benefits are

1765
03:08:18,165 --> 03:08:23,904
complex and they often can change. So staff training and expertise are critical to

1766
03:08:23,904 --> 03:08:29,304
providing residents with accurate guidance and effective assistance. That

1767
03:08:29,309 --> 03:08:36,249
performance data gives only one view of the resident experience resident voice

1768
03:08:36,249 --> 03:08:41,855
helped show bt receiving the services someone needed can actually mean in their life.

1769
03:08:41,855 --> 03:08:47,728
So here's a quote from one of the veterans that we had served. So this veteran

1770
03:08:47,728 --> 03:08:54,535
reached out while she and her son were at risk of losing their housing. stands out

1771
03:08:54,535 --> 03:08:59,740
about her experiences? Not only that her immediate need was addressed how it happened.

1772
03:08:59,740 --> 03:09:04,211
Veteran services staff and our county partners work together, stating communication with her

1773
03:09:04,211 --> 03:09:10,684
and helped stabilize for housing. experience is powerful is a powerful example

1774
03:09:10,684 --> 03:09:14,221
of what we mean when we asked whether residents Reeser received the services they

1775
03:09:14,221 --> 03:09:21,270
need. And also reinforces that we don't do this work alone. Veterans often come to us

1776
03:09:21,270 --> 03:09:27,627
managing several things at once. Housing, financial stability, healthcare and many

1777
03:09:28,702 --> 03:09:32,973
other things previous work with and help them on this. Now as part the community

1778
03:09:32,973 --> 03:09:38,379
services i sports, we've built strong relationships across county departments

1779
03:09:38,379 --> 03:09:43,717
together with our community, state and federal partners. These relationships allow us

1780
03:09:43,717 --> 03:09:49,989
to provide more coordinated resident Senate sport rather than expecting veterans and

1781
03:09:49,989 --> 03:09:56,463
their families for NASA. multiple systems on their own. So those partnerships are

1782
03:09:56,463 --> 03:10:00,670
particularly important in our work toward an effective and 2 veteran homelessness within

1783
03:10:00,670 --> 03:10:08,141
the rant, a continuum of care. want clear pathways. So veterans who are experiencing

1784
03:10:08,141 --> 03:10:13,613
or at risk of homelessness are identified early and connected to Veterans Services and the

1785
03:10:13,613 --> 03:10:20,813
appropriate housing resources. That path labor works both ways partners connect veterans

1786
03:10:21,889 --> 03:10:26,226
to us. And one a veteran comes to our office with the housing need. We can quickly connect

1787
03:10:26,226 --> 03:10:30,497
them to a broader housing response. And what we want to address the immediate need

1788
03:10:30,497 --> 03:10:36,703
that bring someone to us. We also want to identify benefits that may contribute to the

1789
03:10:36,703 --> 03:10:43,844
residents, longer-term stability. And that brings us to our 3rd performance measure

1790
03:10:43,844 --> 03:10:45,979
before you do with the Vols. I'm just wondering, have we reached 100% veteran

1791
03:10:45,979 --> 03:10:53,179
homelessness? >> Say that one more time as reach the goal of 100% veteran

1792
03:10:54,521 --> 03:10:59,659
homelessness. It's a great question. >> Chair Moran. So it's to

1793
03:10:59,659 --> 03:11:07,601
reach 100% veteran to not be homeless. it's a matter of working together with our

1794
03:11:07,601 --> 03:11:14,541
partners cross Ramsey County, which doing. So we have the homeless veteran registry and

1795
03:11:14,541 --> 03:11:19,412
just because we reach effective into veteran homelessness doesn't mean

1796
03:11:19,412 --> 03:11:23,550
veterans never going to be homeless again. That just means that we have put

1797
03:11:23,550 --> 03:11:28,950
together a process where if someone comes into homelessness.

1798
03:11:30,157 --> 03:11:35,362
>> They will have a pathway forward and out within 90 days. So there's certain.

1799
03:11:35,362 --> 03:11:40,968
>> Benchmarks w have to meet in order to declare and effective in tow veteran

1800
03:11:40,968 --> 03:11:49,710
homelessness. And we're very close, by the way, probably 4th quarter of 2026, but I can

1801
03:11:49,710 --> 03:11:56,310
make from, Thank So very close Commissioner Thank you. Madam Chair.

1802
03:11:56,916 --> 03:12:02,789
>> Going back to the the percentage of veterans who report that they receive the

1803
03:12:02,789 --> 03:12:06,326
services that they need. One thing you mentioned was a hope that able to increase the

1804
03:12:06,326 --> 03:12:12,198
level percent off participation in the survey out of curiosity. What is the

1805
03:12:12,198 --> 03:12:19,500
current level of participation that we can't from both veterans? We serve.

1806
03:12:19,500 --> 03:12:21,474
>> Commissioner Tree. I'm so glad you asked because actually have that information

1807
03:12:21,474 --> 03:12:31,474
me and just have to find >> So I can give you the 2025 results. So in 22 and with

1808
03:12:42,963 --> 03:12:47,768
these are just in-person surveys that we do right now. So al of the total in-person

1809
03:12:47,768 --> 03:12:56,168
visit, we had 1557 of those 434 Good survey responses. So that's about a 20 28% rate. So

1810
03:12:58,779 --> 03:13:06,252
what we're hoping to do is by. Potentially doing text and doing it to Oliver

1811
03:13:06,252 --> 03:13:11,570
appointments, not just in person. So we do a lot of virtual outreach and different

1812
03:13:11,570 --> 03:13:14,794
things like that. So were many them out in the community so hoping to increase that. We

1813
03:13:14,794 --> 03:13:20,400
also have a pass code on it right now. So thinking of taking a pass cut off, which

1814
03:13:20,400 --> 03:13:26,539
and they can just do the QR code and take take the survey. >> Okay. Commissioners Thank

1815
03:13:26,539 --> 03:13:34,681
you. Madam Chair. Let's I just want to first say thank you so much for, you know, being able

1816
03:13:34,681 --> 03:13:41,554
to capture and work residents so directly and intimately just having this resident

1817
03:13:41,554 --> 03:13:49,176
voice is so important for folks on the topic or not housing and homelessness.

1818
03:13:49,176 --> 03:13:56,984
chair Moran mentioned here. What has the role of veterans are department been around the

1819
03:13:56,984 --> 03:14:03,580
encampment and also doing direct engagement out on the ground to see if there are

1820
03:14:03,580 --> 03:14:06,260
folks. >> Our 5 friends or family virus that also be eligible

1821
03:14:06,260 --> 03:14:12,667
for Commissioner John, so glad you asked. >> We have a joint powers

1822
03:14:12,667 --> 03:14:18,339
agreement a full-time position to bettering a rich social order and she is working with

1823
03:14:18,339 --> 03:14:24,879
our encampment team right now. So she goes out there once or twice a week with the team. I

1824
03:14:24,879 --> 03:14:34,479
think they got there 3 times a week. She's engaged Usually one 2 times. But we also have

1825
03:14:35,489 --> 03:14:40,228
information that we give to the outreach team so that they do identify a veteran. They

1826
03:14:40,228 --> 03:14:45,366
know where they can find us and then she's out there once or twice. We can come up with

1827
03:14:45,366 --> 03:14:52,173
individually. We're also at the scene pauper to the Senate. We're at union Gospel

1828
03:14:52,173 --> 03:14:58,112
mission. We're various libraries throughout the week as well. And then office at

1829
03:14:58,112 --> 03:15:05,186
Plato and Sunday. Okay. >> And is that a question that we're actively asking all the

1830
03:15:05,186 --> 03:15:12,386
residents to that? We're encountering if is, I former Commissioner Martinson said

1831
03:15:12,794 --> 03:15:16,998
that the term that's like having served in the military or are you a veteran like

1832
03:15:16,998 --> 03:15:19,934
that? There is a difference and help people responded whether or not they identified

1833
03:15:19,934 --> 03:15:25,806
as a veteran and that you would have to say, like, you know, have you served in the

1834
03:15:25,806 --> 03:15:30,211
military, So when we talk to other departments and community members were asking

1835
03:15:30,211 --> 03:15:33,748
them ask if they've served in the military, not if they're betting because vteran

1836
03:15:33,748 --> 03:15:41,289
definition can be very broad. >> People can in different ways. good. Yeah. Yeah. That's

1837
03:15:41,289 --> 03:15:47,562
Payton. It's just really important as we across one Ramsey County that you know

1838
03:15:47,562 --> 03:15:54,569
that cross training. >> But also being out in the community to to help serve

1839
03:15:54,569 --> 03:16:00,775
them because department would be able to help leverage additional federal if folks

1840
03:16:00,775 --> 03:16:05,647
want enroll didn't participate in those programs, we can leverage more funding and

1841
03:16:05,647 --> 03:16:13,447
support for them if they have served in the military. Continue. Ingram is 3.

1842
03:16:22,130 --> 03:16:31,730
>> All right. Let me just remember I'm at. All So our 3rd measure is the percentage

1843
03:16:33,675 --> 03:16:37,479
of veterans who served to apply. Veteran served 2 applied for at least one

1844
03:16:37,479 --> 03:16:44,679
qualified unfit. As county veteran service officers. We have a responsibility under

1845
03:16:44,952 --> 03:16:49,890
Minnesota law to help residents access and secure benefits available to them

1846
03:16:49,890 --> 03:16:56,970
because of their service. We chose this measure because it helps us understand whether

1847
03:16:56,970 --> 03:16:59,501
residents are moving from receiving information and guidance to taking action

1848
03:16:59,501 --> 03:17:05,707
toward accessing a benefit. They're eligible to receive. In 2025. 30 1% of the

1849
03:17:05,707 --> 03:17:10,712
veterans. We have we served applied for at least one qualified benefits compared

1850
03:17:10,712 --> 03:17:17,912
with 2020 25% in 2024. and 16% in 2020. Our goal is to reach 33% by 2028 and 38%. By 2030,

1851
03:17:26,590 --> 03:17:31,666
building on that progress as we strengthen our region. Referral pathways. This

1852
03:17:31,666 --> 03:17:36,204
measure connects to Ramsey County's residents entered holistic, supports priority.

1853
03:17:36,204 --> 03:17:41,542
Veterans. Don't come to us as a claim or single need depending on the resident. The

1854
03:17:41,542 --> 03:17:46,342
appropriate support might include VA disability compensation healthcare,

1855
03:17:47,810 --> 03:17:52,219
survivor benefits, state financial assistance or combination of benefits,

1856
03:17:52,219 --> 03:17:58,826
resources. Many of those benefits can provide ongoing income health care and other

1857
03:17:58,826 --> 03:18:02,630
supports that contribute to long-term stability. I also want to be clear about what

1858
03:18:02,630 --> 03:18:08,102
this measure tells us submitting an application is an important step, but it

1859
03:18:08,102 --> 03:18:15,302
isn't the final outcome. Every application represents a resident taking concrete step

1860
03:18:16,430 --> 03:18:22,316
toward accessing income health care or another and benefit. Well, that's is meaningful

1861
03:18:22,316 --> 03:18:25,386
progress. The outcome we ultimately want to understand is whether residents

1862
03:18:25,386 --> 03:18:30,570
successfully secure those benefits and how those benefits affect their lives.

1863
03:18:30,570 --> 03:18:36,330
So we can track outcomes for the state benefits. We submit our federal VA outcomes are

1864
03:18:36,330 --> 03:18:41,869
harder to tack those since those systems don't integrate with our case management

1865
03:18:41,869 --> 03:18:47,869
system. we're not automatically notified of every decision manually cross

1866
03:18:49,610 --> 03:18:53,815
referencing every submit a claim against federal or letters would take significant

1867
03:18:53,815 --> 03:19:00,621
amount of staff time away fom directly serving residents so improving that data connection

1868
03:19:00,621 --> 03:19:05,260
with our federal partners rather than closing the gap manually where we're focused

1869
03:19:05,260 --> 03:19:12,826
next. >> All right. retreat and you want to. And I'm sorry, get to

1870
03:19:24,440 --> 03:19:26,980
same old. So what are the questions that I have these kind of lead right into it,

1871
03:19:26,980 --> 03:19:31,251
which is a part of your goal is to connect. >> Our local veterans to the

1872
03:19:31,251 --> 03:19:36,991
services and the eligibility of things that they're eligible for. you talked about

1873
03:19:36,991 --> 03:19:41,796
it a Technicolor. It kind of data issue with with the federal government.

1874
03:19:41,796 --> 03:19:45,867
>> I guess one of the questions that I was going to ask is I know that there have

1875
03:19:45,867 --> 03:19:51,339
been severe cuts in the staff positions at the federal level. Some 40,000. I think

1876
03:19:51,339 --> 03:19:56,811
the last time I county could be more since then. How is that impacting your ability to

1877
03:19:56,811 --> 03:20:02,817
connect local veterans to the services that they've earned are the programs and

1878
03:20:02,817 --> 03:20:08,689
eligibility? The service Commissioner Devin Singh. >> It's a good there has been

1879
03:20:08,689 --> 03:20:15,837
a lot of cuts within the federal VA system. However. >> So this is can be a really

1880
03:20:15,837 --> 03:20:21,237
good >> So though those cuts haven't necessarily impact in

1881
03:20:21,575 --> 03:20:27,248
veterans for >> In how so I'll give you example. When we file a claim

1882
03:20:27,248 --> 03:20:34,922
federal VA clean prior to this current administration that we have right now. It was taking

1883
03:20:34,922 --> 03:20:40,461
about 160 days to get a claim from submitted developed for it. Right now. It's taking

1884
03:20:40,461 --> 03:20:47,668
about. Between 75 81 day. So it's actually going quicker. But what we're finding on our

1885
03:20:47,668 --> 03:20:54,742
level and this isn't too talk dirty about rba. But what we're finding is that there's

1886
03:20:54,742 --> 03:21:00,281
a lot of errors in and his decisions that are coming back. So we don't take the

1887
03:21:00,281 --> 03:21:08,210
time to review the claim. Read everything we're reading. Mike, the letters, the

1888
03:21:08,210 --> 03:21:12,826
compensation exams, everything to really understand why it was denied. And so we're

1889
03:21:12,826 --> 03:21:15,696
finding a lot of errors and those things and that what that does is cream or work for

1890
03:21:15,696 --> 03:21:21,502
us because then we have to file an appeal for a higher level of review. So all of

1891
03:21:21,502 --> 03:21:26,240
that takes time. So what we focus on in our office is again, going back to

1892
03:21:26,240 --> 03:21:33,380
operational excellence to make sure staff highly trained. No, the and 21 the 38 cfr so that

1893
03:21:33,380 --> 03:21:40,388
we can. Go in there submit really good claims. The first time. So not coming back and

1894
03:21:40,388 --> 03:21:45,993
we have to file all these extra things. So is the so they're quickly being

1895
03:21:45,993 --> 03:21:50,793
returned. But the >> are there quickly being denied.

1896
03:21:51,650 --> 03:21:56,938
>> Not all the but when tey are denied, it's usually because of an air.

1897
03:21:56,938 --> 03:22:02,143
>> Okay, I'm on are in this part or that or no on era, rates are big things. So it's

1898
03:22:02,143 --> 03:22:07,615
it's not unique think they talk about those. All right. Well thing, I really

1899
03:22:07,615 --> 03:22:10,284
appreciate that context because, you know, we hear about different cuts may hear

1900
03:22:10,284 --> 03:22:15,155
how it's impacting people. And I think idea that we continue to walk alongside are veterans

1901
03:22:15,155 --> 03:22:19,894
to make sure regardless of what is happening in the greater landscape that you're

1902
03:22:19,894 --> 03:22:26,300
helping them get to get what they've Thank you for thank I mean chair commissioner and

1903
03:22:26,300 --> 03:22:30,171
say I think some of those cuts are. >> Kinda ancillary to the work

1904
03:22:30,171 --> 03:22:36,177
that we do and not like directly like chance. Like what kind Dr Ross is talking

1905
03:22:36,177 --> 03:22:41,449
about. When I was reading about it has something to do with sometimes that the

1906
03:22:41,449 --> 03:22:44,510
federal veterans preference is where like they we hire a lot of veterans on the federal

1907
03:22:44,510 --> 03:22:51,125
level. And so there's like well, that walk away from some of those preferences

1908
03:22:51,125 --> 03:22:53,995
investments of that makes sense. I obviously VA hospitals were not responsible

1909
03:22:53,995 --> 03:23:01,201
for a hospital. I also did hear there was some things related to like a suicide

1910
03:23:01,201 --> 03:23:05,940
hotline So I think there's a lot things that have support veterans and not all of them

1911
03:23:05,940 --> 03:23:12,613
touched the county directly. >> so but they touch veterans in the community. If that

1912
03:23:12,613 --> 03:23:20,287
makes I over space seems like there's a lot of things. 40,000 people obviously are

1913
03:23:20,287 --> 03:23:23,557
supporting the infrastructure of the livelihood of veterans, you know, maybe not

1914
03:23:23,557 --> 03:23:28,495
necessarily in. Reimbursement processing directly, but you've even indicated there's

1915
03:23:28,495 --> 03:23:35,703
a little bit of a the hiccup to get off with some of that. thank you. Commissioner hurt

1916
03:23:35,703 --> 03:23:42,903
could? when? out read almost done. Told in a little bit longer.

1917
03:23:52,920 --> 03:23:57,657
>> So as we look ahead, our performance measures are helping us identify 3 areas of

1918
03:23:57,657 --> 03:24:03,330
focus. First will expand access. We'll continue strengthening our region

1919
03:24:03,330 --> 03:24:09,330
pathways while exploring more intentional approaches, such social media campaigns,

1920
03:24:10,204 --> 03:24:13,674
community presentations and partnerships with businesses in veteran employment groups

1921
03:24:13,674 --> 03:24:18,145
also continue exploring other strategies to reach veterans who may not already be

1922
03:24:18,145 --> 03:24:24,145
connected to traditional veteran networks. Second improved outcomes. We'll work

1923
03:24:24,618 --> 03:24:29,890
to hear from more residents by simplifying our survey and expanding it beyond in-person

1924
03:24:29,890 --> 03:24:35,162
visits through options, such as text. We're also developing internal dashboard using

1925
03:24:35,162 --> 03:24:41,769
Microsoft power of the eye. To help us identify trends, documentation, gaps in quality

1926
03:24:41,769 --> 03:24:46,440
assurance issues. And we're beginning conversations with our federal VA partners about

1927
03:24:46,440 --> 03:24:51,840
opportunities to improve access to claim outcome. Information. responded

1928
03:24:53,247 --> 03:24:57,918
changing needs changing changes in federal or state veterans benefits can also

1929
03:24:57,918 --> 03:25:02,857
create new eligibility stand demand for So we need to be able to update or knowledge

1930
03:25:02,857 --> 03:25:08,662
workflows and communications. >> As those changes occur. We'll continue investing in

1931
03:25:08,662 --> 03:25:14,468
staff training and expertise while strengthening. Our one ran to county and external

1932
03:25:14,468 --> 03:25:19,473
partnerships, the county's investment in more equitable competitions. Also help us

1933
03:25:19,473 --> 03:25:24,873
recruit retain experienced staff directly supporting the consistent knowledgeable

1934
03:25:25,412 --> 03:25:31,218
service. Residents depend on. >> There are challenges particular reach, particularly

1935
03:25:31,218 --> 03:25:36,289
reaching veterans who aren't already connected. >> veteran networks and

1936
03:25:36,289 --> 03:25:40,361
obtaining consistent. >> Federal benefit outcome data. Those challenges

1937
03:25:40,361 --> 03:25:44,431
reinforce the importance of collaboration with our community, state and federal

1938
03:25:44,431 --> 03:25:51,505
partners. So has a close these. These measures help us better understand whether

1939
03:25:51,505 --> 03:25:56,510
veterans and their families can find us receive the services they need and make

1940
03:25:56,510 --> 03:26:00,714
meaningful steps toward accessing the benefits they've earned. Just as importantly,

1941
03:26:00,714 --> 03:26:04,452
the data helps us identify where we can improve. And that shows how we intend to use the

1942
03:26:04,452 --> 03:26:12,459
measure. Moving forward. I want to thank the board county manager Packer, for your

1943
03:26:12,459 --> 03:26:17,798
continued support of veterans services, our partners for their collaboration our

1944
03:26:17,798 --> 03:26:22,136
veterans and families for trusting us to serve them. We're proud of the work we're

1945
03:26:22,136 --> 03:26:27,407
doing we know there's always more we can learn and improve. remain committed to ensuring

1946
03:26:27,407 --> 03:26:35,820
Ramsey County veterans and their families can access the benefits services and supports

1947
03:26:35,820 --> 03:26:40,907
a burned. So thank you. And I'm happy to answer more questions than right?

1948
03:26:40,907 --> 03:26:48,315
>> Want to thank Director Ross for for work Your leadership. Appreciate, especially in the

1949
03:26:48,315 --> 03:26:56,115
area. Various appreciate you. So on. Commissioners members of the public. County manager,

1950
03:26:59,993 --> 03:27:07,601
the You of the community service and support. Service scene. I just want to thank

1951
03:27:07,601 --> 03:27:14,274
all I want to thank the community. Services 14 with their presentation today in

1952
03:27:14,274 --> 03:27:18,879
for their commitment to improving the lives of Ramsey County residents by connecting

1953
03:27:18,879 --> 03:27:25,180
them 2 benefits, housing, employment and veteran services and more. The closure

1954
03:27:25,180 --> 03:27:28,956
of the encampments in Saint Paul has highlighted the acute need for these services and

1955
03:27:28,956 --> 03:27:35,556
especially thank you. >> Goes to that community service, support leaders and

1956
03:27:36,230 --> 03:27:41,769
staff instrumental in the county's response. service team continues to step up and

1957
03:27:41,769 --> 03:27:47,174
demonstrate the county's ability to be creative and number in how it connects 2

1958
03:27:47,174 --> 03:27:55,449
residents and services. So for all the next presentation will be tomorrow August the 28th

1959
03:27:55,449 --> 03:28:03,524
from 9 to for so Long Day. Come prepared to stay. The county operation Service team

1960
03:28:03,524 --> 03:28:08,461
will present their performance measures. So as a reminder, we want to encourage per public

1961
03:28:08,461 --> 03:28:13,533
participation in the budget process. You can participate by attending a public hearing.

1962
03:28:13,533 --> 03:28:20,140
Contact your commissioner for submitting a written comment to the chief clerk office

1963
03:28:20,140 --> 03:28:25,612
instructions on how to participate in a full schedule upcoming meetings is posted on

1964
03:28:25,612 --> 03:28:33,553
the but it and finest pay of Ramsey County website. Thank you all staying in

1965
03:28:33,553 --> 03:28:39,959
participating in. been great partners in support for the residents the county. Enjoy

1966
03:28:39,959 --> 03:28:45,959
even see you tomorrow. Right here at 9 o'clock. Thank you.