[0:53] All right, folks, where do you get started on the [0:55] agenda? As you can see, Colleen is not here. She's [0:59] out somewhere in the cold, knocking on doors, and I'll [1:03] be taking her place for now and perhaps into the [1:06] next meeting. And depending on how well she does, perhaps [1:13] for the rest of the term, I'm not. Quite sure [1:15] about that. But anyways, first of all, what I like [1:18] to do is welcome everybody. And to ask Chris to [1:24] conduct the roll call. Thank you. Chair. Regional chair Redman. [1:29] Present chair, Craig. Here. Councilor Erb. Councilor Foxton? Present. Councillor [1:37] Harris is away. Councillor Huinink. Can you hear? Councilor [1:44] Liggett here. Councilor McCabe. Councilor Novak, Councilor Salonen. Councilor Shantz. [1:52] Present. Councilor Vrbanovic has regrets. Councilor Williams. Here and Councillor [1:57] Wolf. Here. Like to start with the land acknowledgment. Like [2:07] to acknowledge the land on which we gather today is [2:09] their traditional territory, the Haudenosaunee. The Anishnawbe, and the [2:15] Chonnonton peoples. We acknowledge the enduring presence of the [2:19] indigenous people with whom we share the land today. Their [2:24] achievements. And their contributions to our community. Any declarations of [2:29] pecuniary interests from members of council. Okay, seeing none. Need [2:38] a motion to go into open session. I need someone [2:41] to move a motion. Councilor Foxton. I'm sorry. I'm sorry. [2:54] Councilor Foxton. My apologies. Yeah. Pardon me. All those in [3:03] favour? Oh, it's escribed. My apologies. Yes, you, Escribe. [3:20] Okay. Just. Councilor Wolf. Councilor Wolf. She's in favour. [3:30] We'll get that case. Okay, it's passed. [3:43] There are no presentations today. Delegations. We will now proceed [3:47] with delegations as listed on the agenda. I'd like to [3:50] remind all delegations of some of the guidelines of participation [3:55] for those who are joining us in person, please proceed [3:59] to the podium. When you are called upon to speak, [4:03] please press the button on the base of the microphone [4:06] to turn it on. And if the light screen, the [4:08] microphone is on. For those who are joining us electronically, [4:12] please leave your video camera turned on. And your microphone. [4:16] Audio muted until you are called upon to speak. Okay. [4:21] So we have a number of rules here. We just [4:23] ask you to be mindful of interrupting. Counselors or staff [4:28] or other delegations is not permitted. Derogatory statements. Turning your [4:32] camera on off at inappropriate times and hate speech of [4:36] any type or a deflamatory comments. Aren't appreciated or accepted. [4:42] One last reminder for delegations. Please do not take offense [4:45] if following your presentation. There are no questions from council. [4:50] That happens periodically. We are interested, but we always. Don't [4:54] always ask questions. This is Kelsey's time to really listen [4:57] and reflect upon. The options. An idea shared with us [5:02] from our community members. So we got Isaac Rensom of [5:06] corporate affairs. Neuron mobility. Canada. Please welcome, sir. Have five [5:12] minutes. Good afternoon. I think there's a presentation. Sure, if [5:22] it's been circulated. There we go. [5:32] Perfect. Good afternoon. My name is Isaac Ransom. I'm head [5:35] of corporate affairs. It's great. To be back to share [5:38] some information about. The progress of the shared mobility program [5:44] in the region of Waterloo. And the partnering municipalities. Next [5:50] slide, please. So today I'll just share some high level [5:54] information around the progress of the program. There's some really [6:00] encouraging trends. That we're seeing and so wanted to share [6:06] that with you. And certainly if there's questions following, happy [6:10] to answer those. So this year we've really started to [6:13] see how the program operates, and we've seen a real [6:16] shift in how people are using the service. On average, [6:20] the trips just clock in under around 2 km. About [6:23] twelve minutes to eleven minutes of riding time. Our writers [6:28] this year traveled over 310,000 km. With over 172,000 trips. [6:36] And most of the trips are rated just over four [6:37] out of five stars. So at the end of the [6:40] ride riders can provide some feedback, and that's one of [6:42] the ways that they rate our trips, and we've continued [6:45] to be out in the community doing safety events. This [6:48] year distributing 500 helmets. With about, I think, 24, 25. [6:54] Community safety activation events. Next slide, please. So we've seen [6:59] a lot of upward trends this year. Near the tail [7:02] end of the operating season. We go out and we [7:05] survey our riders, and we ask a number of specific [7:08] questions about how they're using the devices and some of [7:10] the things that we're seeing happen. So there's some really [7:13] interesting things that have happened this year as the program [7:15] has matured. We've seen that rides. Replacing car journey. So, [7:23] like, an Uber or taxi or personal vehicle has increased [7:26] slightly. Commuting to work has jumped over 20% from last [7:30] year, which is probably the biggest jump. So this means [7:33] that people are using this specifically for a use case. [7:36] So travel or study, which is very encouraging news. And [7:40] similarly for things like running errands, we're seeing a large [7:43] jump connecting to public transit when we surveyed, riders was [7:48] nearly 24%, and this correlates with what we've seen in [7:50] where trips end and start at transit stations. About 36,000 [7:55] trips started and 36,000 trips ended at transit stations, which [7:59] is just over 20% of the rides. So this surveying [8:03] data would be fairly accurate in about just over one [8:06] in five rides are connecting to transit. Public transit, which [8:10] is quite good. And certainly we're seeing people use this [8:15] more to get around and go to appointments and that [8:17] kind of thing. So very defined use cases are emerging [8:21] in the region, which is what we want to see. [8:23] And sustained ridership as well. So it's a very positive [8:25] outcome this year when we start to see these numbers [8:28] trend upward. The next slide, please. The last thing I [8:32] want to share with you today, as you may have [8:34] seen in the report, we are looking at our adaptive [8:37] vehicle program here in the region of Waterloo. This will [8:39] be the first of its kind that we're aware of [8:42] in Canada. Where we'll be diversifying the fleet for vehicles [8:47] for those with mobility impairments. Providing some other options for [8:51] people to engage in the program. So we do have [8:53] two vehicles that are coming to market. One is a [8:56] hand cycle. Which you can see on the left side [8:59] of the slide, and the other is an adult tricycle. [9:02] Each of these provides a different need. And based on [9:06] our conversations leading up to the development of this program, [9:10] these seem to be the two most suitable devices to [9:12] proceed forward with based on what we're hearing. So we [9:15] are. Excited to bring these to market this year. And [9:19] seeing. How they integrate with the demand in the fleet. [9:25] So without all kind of wrap up. Those are my [9:27] brief comments on the update for the year. I'm certainly [9:29] happy to take any questions. Any questions? Delegation? Yes. Council. [9:37] Your next first. Oh, I see elf there. Okay, Councillor [9:42] Huinink, thank you. Chair, Craig. And thank you, Isaac. For [9:44] coming today, and I want to thank neuron for. Their [9:49] openness to exploring different mobility options. In my view, this [9:53] is a pivotal project for us because it demonstrates equality [9:58] between spending municipal dollars. Or reasonable dollars, I should say. [10:04] On projects for people of various abilities, and so I [10:06] hope that this serves as an example every time. We [10:11] spend money on municipal projects or reasonable projects, we need [10:14] to consider people of varying abilities. And so I don't [10:18] know how much there will be uptake when this happens. [10:22] Initially, but I plan to promote it widely, and I [10:24] hope that you all will as well. And I'm happy [10:28] to be used as an example for the hand bike. [10:31] So definitely we'll be in touch. Thanks so much. Through [10:35] your chair. Thank you for the comments, councilor. We're certainly [10:39] excited to bring this. To market, and we'll certainly be [10:41] keeping you updated as we get ready to launch the [10:44] program. This year, so very exciting, and I think it's [10:52] a huge step forward again for Waterloo. Being first to [10:54] market and market leader on these sorts of projects, so [10:57] we're very excited. To launch this program, and hopefully we [11:02] will. Have. A lot of participation. In. These additional devices [11:08] that we're bringing to the service this year. Councilor [11:17] McCabe. Thank you. Thank you. Chair. Thanks, Isaac, for the [11:22] update and report. And it's encouraging numbers for sure. And [11:26] similar to what councilor Huinink said. Really pleased that you. [11:29] I know we had talked about adaptive bikes. And before, [11:34] so thank you for listening. To the concerns and questions [11:37] from the community as well as from some of us [11:39] here. My question is around the catchment area. Do you [11:44] have the capacity? And I guess it's partly to staff [11:46] as well, and I know some of the conversations have [11:49] to happen at the local municipalities, but is there a [11:52] capacity to expand the catchment area to just. The entire, [11:57] like, the three cities. I know there's the townships. I [12:00] mean, if you want. To have them out in the [12:01] townships. I'm totally fine with that, too, but I'm. Partly [12:04] wondering about your like, how many, how many bikes and [12:08] scooters you actually have. Like, what is your capacity to [12:11] expand the catchment area? Through chair. Mayor, councilor. We do [12:20] have the capacity to do that. If there's a willingness [12:24] to expand the area, it's always a discussion that we're [12:26] willing to entertain. I know that. You've approached us on [12:30] expanding to some areas, and we're already working on that. [12:32] For Waterloo for this year. And. What it'll ultimately take [12:37] to do that. Generally. This becomes a question around the [12:41] number of devices that will be required. Right now we [12:44] are struggling. To have good coverage throughout the region and [12:48] the existing service area with the existing fleet. So we [12:52] probably would be looking at requiring additional devices to meet [12:55] that. And it's not that you'll necessarily see. All those [13:01] devices being utilized at the same level that they are [13:03] now, but it's very much that we need to provide [13:05] a complete service and have scooters available in order to [13:09] create uptakes. So, depending on. What that expanded service area [13:14] looks like. You could be looking at a considerable number [13:16] of additional devices. To meet the service area expansion. I [13:22] don't want to speculate the number that I could be [13:25] today, but I suspect that you're looking at a number [13:28] of additional devices just to meet that at a base. [13:31] Level beyond the 500 e scooters that are out there [13:34] today and the permitted cap of 500 ebikes. I think [13:38] the bike number is probably appropriate, but the e scooter [13:41] one would have to be a point of discussion to [13:43] expand on. Okay, thanks. Because. Part of my thought. There [13:49] seems to be a lot of concentration of the scooters [13:52] and the bikes where there's also pretty good service of [13:56] transit, which I understand makes sense, but it's like my [13:59] thought is also like, how do we, because we're always [14:02] thinking about how do we get. People. In more of [14:07] our neighborhoods as they go out from the course. How [14:09] do we get them interested? In alternative or, sorry, multimodal [14:14] transportation options. And so that's where my mindset is. And [14:19] I know, again, some of this is the work that [14:22] has to be done. In consultation with the local municipalities. [14:27] But just something I think we should keep in mind [14:29] because part of what the goal is is to encourage [14:33] people to find other modes. And so if you're. In [14:35] a suburb and could take a scooter or a bike. [14:38] From this point, your house to the bus stop and [14:41] then take the bus or the eye and the rest [14:43] of the way. I think that makes a lot of [14:45] sense, too. So I'll leave that with staff and you [14:48] to sort through. All right, chair Ridmond. Thank you. Chair. [14:55] Craig, thank you very much for coming. And this is [14:57] obviously a good news story. In the past when you've [14:59] come and presented, one of the things we talked about [15:01] was helmets. And do you have a way of tracking [15:05] if helmets are being worn? Future. Thank you, chairperson Redman. [15:15] We do have some ways of tracking. When the helmet [15:18] is released from the clip, so we know. When a [15:21] rider. Has opted to take the helmet out of the [15:25] clip and keep it out of the clip. We can [15:26] track that. But what we found is that it's not [15:29] a very good metric because. Some people will just end [15:33] up putting it on the handlebar during their trip. They [15:36] don't. Realize that they can put it back in the [15:38] clip. So we don't know if the helmet is actually [15:40] being worn or if it's just being put on the [15:43] side of the handlebar until the trip ends. Some people [15:46] do this for various reasons, like they may put it [15:49] on. Take the helmet selfie to get the ride credit. [15:51] And then keep it out of the clip to ensure [15:53] that they get that credit. So there's. A couple of [15:57] sort of things that aren't really necessarily foolproof with that [16:00] technology. When we do survey riders around helmet use. We [16:05] seem to see an overcorrection of people who perceive that [16:08] they wear helmets, but they actually don't, which has been [16:11] a problem when we look at the helmet issue. So [16:16] we really don't have a good grasp from that perspective. [16:20] What I can say safely is that we're probably looking [16:21] at about. A ten to 20% compliance rate with helmets. [16:28] Somewhere in that range. It's very hard to tell, though, [16:30] based on the fact that. We don't know. The helmet. [16:34] Selfie verification is a good indicator, but again, We don't [16:38] necessarily know if it's staying on for the whole ride. [16:42] So we do have these indicators, but it's always very [16:44] difficult for us. And then there's certainly the aspect of [16:47] just seeing what we see when people are outriding. Not [16:51] wearing a helmet necessarily. Or having it on the handlebars. [16:55] So, not to make this answer very complicated, but in [16:58] short, there's a number of metrics that give us a [17:00] good indication, but not necessarily. A good answer. I'm sorry [17:04] I don't have more definitive information I can share. I [17:08] appreciate your answer. Thank you. Councilor Henick, please. Thank you, [17:12] Chair Craig again. Isaac the report, I think, indicated that. [17:18] You encourage writers not to park on the sidewalk. And [17:21] while I appreciate that there have been instances where I've [17:24] seen scooters tipped over on the sidewalk. Is there any [17:29] incentives we can offer? Or by further ways to encourage [17:35] people not to leave the scooters in the way of [17:39] people on the sidewalk. Through. Chair. Councilor, thanks for the [17:43] question. I think at the very onset, I think most [17:50] trips end, and in a very responsible way, I think [17:52] we need to acknowledge that most people are trying to [17:54] do the right thing when they park. And we do [17:57] have a lot of first time riders that are out [18:00] there who are students coming. To the region for the [18:02] first time and that sort of thing. So we do [18:03] have these issues. With parking. But as the operational period [18:09] kind of prolongs through the year, these things should become [18:11] a little more apparent to writers. We do have incentives [18:15] for parking properly, we do have safety campaigns to park [18:18] properly, and we can look at those in very targeted [18:20] areas. If we know that. They're persistent parking problems. One [18:25] of, and I shouldn't say this is an issue, but [18:27] the general design of the program is controlled with geofenced [18:30] parking, so riders have to end in a very specific [18:32] area. And the capacity of those stations is sometimes. Much [18:37] less than what ends up at those stations, which we [18:40] end up with. Some of those results. Where people are [18:42] leaving a scooter where they shouldn't or they're not. Able [18:44] to park properly or they think they're doing the right [18:46] thing, but it's impeding pedestrian traffic, which we certainly don't [18:51] want to happen. So I think the best way to [18:55] do this is continue on with the education that we're [18:57] doing great. We do have two pieces of technology that [19:00] are continually improving that are in the app now. One [19:03] is our ar core technology, which means that. A rider [19:08] periodically will be asked to scan the surrounding area to [19:12] match. The imaging background. With what's in the background. With [19:18] what is in Google Maps to ensure the scooter is [19:20] in the right area. The other is the parking photo [19:23] audit, which continues to improve with new technology and AI [19:28] to better affirm that the scooter is in the proper [19:30] area, so those technologies are becoming better. The other thing [19:35] that we have been doing as well has been doing [19:37] proactive rebalancing. Which is the process of having our patrollers [19:42] out moving scooters at peak times. To move them off [19:44] sidewalks as quickly as possible. It's kind of a cat [19:47] and mouse. Game because scooters, common scooters, go so. We [19:52] do try our best to do that as well. And [19:55] the final thing that we do is that if these [19:56] things do persist as issues with parking, Usually kind of [20:00] that 2nd, 3rd strike. We do look at removing people [20:03] from the platform and so that has happened as well, [20:06] to try and send a message that improper parking won't [20:09] be tolerated. It's one of these things that we try [20:13] to do on a case by case basis. But in [20:15] instances where it's a blatant. Disregard for the rules. We're [20:19] going to make an example of those users. And finally, [20:23] the last piece of technology which is there to make [20:27] the situation. Less cumbersome or burdensome for people. In the [20:31] unlikely event that there is an escooter kind of parked [20:33] out of place is toppled technology, so the scooters trip [20:36] can't end if it's on its side, so at least [20:39] it will be upright. Which is usually a little easier [20:41] to navigate if it is on a sidewalk in an [20:43] inappropriate area. If somebody's ended their trip somehow with it [20:48] being upright, so. There's a couple of pieces of technology [20:51] that try to prevent that. I'm not saying it's 100% [20:54] pool. Thank you for extremely Folsom answer. I by no [20:58] means meant to blame you or neuron. And I realize [21:00] that most people are doing everything they can to do [21:03] the right thing. I just want to make sure that [21:05] we are doing everything we can to be on top [21:07] of it. So thank you very much. Well, thank you, [21:09] sir. I have no more questions for you. Just want [21:12] to thank you for your presentation today. To members of [21:16] council. We have to move through the agenda because we [21:19] possibly can lose quorum. We don't want to come back [21:22] tomorrow. Okay? So I'm going to move through. This as [21:25] speedily as possible. And Mr. Regier, you're going to be [21:29] next in terms of strategic. Priority. Climate align growth. Okay. [21:34] And you'll be dealing with the next item in peril. [21:37] Go ahead. Thank you, chair. I actually am not responsible [21:45] for this particular line of business. I'm going to hand [21:47] it over to Commissioner Rose, who's actually going to carry [21:51] the day here. Well, my apologies. I thought you would [21:53] want to. I'm just a pretty face, okay? Just. My [21:57] apologies. Go ahead, please. Thank you. Chair, Craig. And commissioner [22:03] Regier. This report. We're bringing forward to you today is [22:08] in response to questions around. The request for. 18 temporary [22:16] staff for up to a two year contract to support. [22:21] The new waste collection contract that's rolling out in March [22:23] 2026. So, Jon Arsenault, our director of waste is here [22:28] to provide a short presentation to provide you some extra [22:32] context to the report. Yes, thank you. Through the chair. [22:37] Thanks for allowing me to present today. As Commissioner Rose [22:40] has mentioned. Last year was a pretty busy year for [22:42] us in waste management. Lots of different reports, lots of [22:44] approvals, lots of the changes. So we have a new [22:46] collection contract coming on board, as noticed. March 2026 of [22:51] next year. It's for eight years. With two one year [22:57] extensions possible. It maintains a lot of the service level [23:01] issues. We see as part of the existing contract in [23:04] terms of biweekly garbage collection organics however, there's a significant [23:08] change in the collection methodology as we're moving to cart. [23:11] Collection. Which will impact. All eligible residents and obviously the [23:17] downtown cores as well. That we're dealing with. I'd also [23:22] like to note that a reminder that as the transition [23:25] to the blue box occurred last year. We're no longer [23:27] responsible for that. For the residential side, so it's not [23:31] part of this contract. However, with the exception of downtown [23:36] core collection, which has already been directed by council to [23:38] look at. Next slide, please. So, as you can imagine, [23:43] the magnitude of the work involved with this undertaking. Is [23:49] significant. With this rollout, the new contract. We impact over [23:54] 165,000 residential properties and growing, as well as approximately 1500 [24:00] designated downtown business improvement properties that will get service some [24:04] of the key tasks. Just to keep in mind. We [24:08] need to support the delivery of over 330,000 garbage and [24:11] organics carts to all the eligible properties. Over a four [24:15] month span that will occur later this year and into [24:17] early next year ahead of the contract. We are embarking [24:21] an engagement with the downtown business improvement areas and area [24:25] municipal colleagues through working groups to determine cart sizes, number [24:30] of carts, set out locations. And specific collection days. As [24:35] well as introducing a brand new organics collection program to [24:38] the downtowns so that all has to be finalized through [24:42] these working groups. And in order to support. That obviously [24:47] our existing staff are working on existing contracts. It's a [24:51] lot of extra work, so we're looking to hire a [24:53] number of temporary staff, most of which are proposed, are [24:56] students and what we call community connector positions that would [25:01] be out physically. In the community to connect with residents [25:05] where they are, to help spread the understanding of what's. [25:09] Coming and how this car program. Is going to impact [25:12] folks as well as a lot of new community engagement [25:17] outreach resources will be required. Next slide, please. So the [25:23] implementation plan, as we've shown previously, is over four phases. [25:28] Intended to start immediately. And. It's consistent with successful rollout [25:34] programs that we've had here. In our own backyard that [25:38] we've done through our own learnings, but we've also used [25:41] jurisdictional scan. Understand what others have done specific to cart [25:44] rollout programs that some good learnings to understand. How we [25:49] best roll this out and communicate to the public. So, [25:53] to summarize, we need to do a lot of awareness [25:56] up front. Build the awareness, prepare the community, and how. [26:01] It will affect them. Implement the change and then monitor [26:04] the program moving forward. Next slide, please. I've got a [26:08] couple of slides here of some of the key components. [26:12] Just to provide a little bit of the scope. So [26:14] initially we were going to start with some information in [26:16] the community about the upcoming change. Again, why is it [26:19] happening? Who's affected what's? Changing. As this will just not [26:24] just be the resonance in the community, but again, the [26:26] downtown areas and the bias that we're having to have [26:30] discussions with. A lot of communications will occur throughout these [26:33] phases and throughout the whole program. In terms of news [26:35] releases and newsletters articles online. Wraps on trucks, advertisements. Lots [26:42] of different things will be going up, as well as [26:45] the intention to do pop up events and stationary displays [26:50] again out in the community where people are. Trying to [26:54] target local community centers. And libraries as examples and special [26:59] events just to get the messaging out. There will also [27:03] continue to be messaging about some of the exemptions and [27:07] supporting services such as medical exemptions extra. There's still garbage [27:11] bag tag program and assisted collection services. These will be [27:16] promoted to assist residents who may require some additional help [27:20] throughout the program with waste collection and. We've already initiated [27:25] some contact with groups like the Grand river accessibility advisory [27:29] committee and the Cambridge Accessibility advisory committees, amongst others, and [27:33] we'll continue the dialogue with them to. Help assist with [27:36] the program. As we get into phase two and prepare [27:40] the community for the carts. As I mentioned. There will [27:44] be the delivery between. October of this year and February [27:48] of next year. Of over 330,000 carts to the community. [27:52] So garbage cart and an organics cart to every eligible [27:55] household, and then those that will be. Going to the [27:58] downtown cores as well. And of course, we're going to [28:01] be sharing information. So don't start early. Wait till the [28:03] new contract because that becomes problematic. Again additional education. With [28:09] cart set out. Where do you put them? How does [28:15] it work when you're also putting out bulky items? Or [28:18] yard waste. One of the other significant changes that we [28:22] need to communicate, and communicate well, is we're switching from [28:25] a five day collection week of Monday to Friday to [28:27] a four day collection week from Tuesday to Friday. So [28:31] some residents will see a change in their collection day, [28:34] and we have to make them aware. And understand this. [28:39] And again for the businesses during that phase. Later this [28:42] year, we'll have a plan in place with the working [28:44] groups of how many? Days. Or what days are collection [28:49] and what number of carts and how that program will [28:52] work and specifically try and address issues of new organics [28:56] program and how that will be rolled out. Next slide, [28:59] please. So once the program starts March 2, staff will [29:05] again, a big focus will be at the curb to [29:07] help folks and see how things are going and monitor [29:11] things so we have, like, what we call a curb [29:12] team to goat and education tools that we typically use [29:16] and have been successful with stickers and just. Having conversations [29:23] with residents will also be required to finalize a new [29:26] waste bylaw that will come into play at that time. [29:30] Customer support services through things like the service first Contact [29:33] center will continue. And contract management with a new contractor [29:38] coming on board. One of the unique things about this [29:42] program is after six months, residents do have an option [29:46] to exchange out their garbage cart if they find the [29:49] ones too big and they want something smaller, so. There's [29:51] a process there through website. And through the service first [29:55] contact center to look at that, and we'll support that. [29:59] Initiative. As it goes. And again continue to monitor. Across [30:05] the board, the downtowns and throughout the cities. And in [30:08] the final phase, it gets more to day to day [30:12] operations. And what we'll see. And as you can appreciate [30:16] right now, we'll get into our full first winter season [30:19] next year. And if it's anything like this year, you [30:22] can anticipate. There could be some challenges, and we want [30:25] to be there to support the residents and understand how [30:28] we operate a program like this? When we have the [30:31] snow events and what have you. Next slide, please. So, [30:36] again, it's an extensive program, a lot of work. To [30:42] do all this, and we require a dedicated staff team [30:46] to plan, implement, monitor the program throughout. So what you [30:51] have before you in the report and the positions. There. [30:56] Would be starting spring of this year and I broke [30:58] it into three. We'd be looking at four temporary waste [31:02] coordinators, up to two year contracts. These positions. Will review [31:07] unique collection areas like laneways and one way streets, coordinate [31:10] exemption programs, update policies, procedures gis software. And the waste [31:17] bylaw and administer the cart processes the supporting of getting [31:21] them out. And exchanges, as well as be integral in [31:26] the working groups with the downtown BIA groups to make [31:29] sure everything is understood. Where we're looking at out on [31:34] the street. The support is utilizing up to ten students. [31:38] At any given time. These would be post secondary co [31:40] op students. We've had great success. In the past with [31:42] them, and they would be kind of like the street [31:44] team, and they would be complemented by up to what [31:47] we call four community connectors that are part time positions. [31:50] So if there's a certain event that we want to [31:52] target, that. Needs a bit more people, we'd have more [31:55] people go to it. But the intent there is to [31:58] kind of measure out how much support and when we [32:01] need it. But have folks go in groups of two [32:03] or three and go out in the community and support. [32:06] Our communication and outreach. Next slide, please. So as identified [32:13] in the report. The estimated operating costs are approximately 1.25 [32:21] million in 2025, 1.49 million in 2026 and 452,027, we [32:28] have an opportunity to offset those costs. Certainly in 2025 [32:32] by one time revenue associated with an agreement. We have [32:37] to support the blue box. Transition with a contractor or [32:40] with the producers. We are still receiving and managing the [32:44] materials on their behalf and getting paid to do so, [32:47] and that will occur up until the end of this [32:49] year. At which time a private facility that's being built [32:52] in north Dumpries will come online. And that will then [32:55] take over. Costs associated with 2026 and 2027. We're looking [33:02] to fund them from the waste management reserve. So at [33:05] the end of the day. We're not looking for any [33:08] additional tax levy impacts to be incurred. And included in [33:12] these costs are various components of education and outreach. So [33:15] again, The brochures, calendars. Truck wraps. And the resources, such [33:22] as we need some vehicle rentals and equipment and temporary [33:26] staff to support. The. Implementation. And I would suggest that [33:30] when I look at the cost breakdown, It's about a [33:33] third of it is for the non physical or the [33:36] physical. Sorry, resources. And about two thirds is for human [33:39] resources. Next slide. And with that, I think that's the [33:43] end of my presentation. Any questions. Happy to answer. All [33:48] right. Questions. Councilor Huinink, please. Thank you, Chair Craig. And [33:54] thank you, Director Arsenault for the report. I'm interested to [33:57] know what is a medical exemption? Who would need one [34:01] and how. They qualify or how they get designated as [34:04] having one. So through the chair. That would be. A [34:10] seamless continuation of an existing program where anyone who. Has [34:15] a requirement for. They have more like inconvenience paths, things [34:18] like that need to come out to the waste and [34:21] have in excess of the typical limits they can apply [34:25] to get an exemption, and we provide bag tags at [34:28] no charge to allow that to happen and keep it. [34:31] Discreet and they would get collected alongside. With the card [34:35] at any given time, so it's intended to be a [34:38] seamless transition. Of what we're doing today. But adjusting to [34:42] recognize it has to go with the cart. But beside [34:44] the carts, it's bags. Of thank you. That's the first [34:49] that I'm hearing of this program. So if we could [34:51] be careful. To publicize that as we roll out the [34:55] cards, that would be really important. All right. Councilor Salonen, [34:59] please. Thank you. Through you chair. Thank you very much, [35:02] John, for bringing this information forward. I'm going to be [35:05] really honest when I read through the agendas I was [35:08] pretty confused of this coming forward because I thought we [35:11] had dealt with this budget. In particular, I'm talking about [35:16] part C of the motion of adding the 18 temporary [35:19] ftes. I thought that that was debated and discussed. If [35:23] memory serves, I think we gave, like half of that, [35:26] I think. Eight or nine ftes to execute this, so [35:30] I'm a little confused how this is. Coming forward without [35:32] a reconsideration. Also a bit confused why the business plan [35:37] that's a little more hashed out in here wasn't included [35:39] initially in budget or for that matter, All of this [35:43] information included when we did our contract renewal. Because I'm [35:49] not really loving. The new spends, even though they aren't [35:53] levy impacting, they're coming from our reserves which do still [35:56] impact. Our budget overall and how much money we. 've [36:01] been asked. Commissioner Rose, please. We can answer that. Or [36:04] respond to that. Thank you, Chair Craig to the counselor. [36:08] So at budget time, we did discuss this 18 contract. [36:14] Staff and it was asked at budget time for us [36:17] to come back with a more fulsome. Description of what [36:21] these 18 contract staff would be doing. And that's why [36:24] we're bringing this report. Forward to you today. There was [36:28] no discussion at that time for cutting the numbers. I [36:30] believe that was for a different program. You had a [36:34] question about why this work wasn't included in the report [36:40] when we brought it forward. For the waste contract. Because [36:47] at that time we had intended to bring it forward [36:50] later in the fall of last year. However. Since. We [36:56] received all this information and done her analysis. It coincided [37:00] at the same time as budget, so. We decided that [37:03] instead of doing a separate presentation that we would included [37:06] in the budget and provide that information. Through the budget [37:11] documents that council received. All right. Councilor Harris, please. [37:21] Well, yeah, I think that there's maybe some still unanswered [37:24] questions from councilor. Selman's question. But I had two questions. [37:28] Thank you for the presentation. Maybe for. Those that haven't [37:31] read in depth in the report. I know you said [37:34] we've gone from five down to four days of collection. [37:41] One of the major factors of that will people see [37:44] their saying pick up dates is what they've experienced now [37:47] over that change. Through the chart. That's certainly. One of [37:54] the points of this communication plan. There will be changes [37:57] at the curb for some resident. Some residents may have [37:59] the same collection day, but they certainly will have a [38:02] change. And that was part of the approval of the [38:05] overall contract previously to go from the five to four [38:09] in terms of it is a trend in the industry [38:11] and the level of service. Okay, now, you did mention [38:15] the transition of the blue box program. Going from a [38:20] producer. Pay now from the municipal end of things. I'm [38:25] just wondering what. Would have been the staff complement at [38:28] the region to manage the recycling. Program, the legacy recycling [38:34] program. How many staff, roughly, in your estimation, would we [38:37] have? To oversee that program. So. [38:48] I'm trying to understand. Your question a little more in [38:50] terms of, I think because it hasn't fully transitioned till [38:54] next year and. We haven't seen the full implications of [38:58] the transition. We haven't seen or we don't have a [39:02] different staff complement at this point. In time. If the [39:06] question is. If that was included as part of this, [39:12] we would probably have to look at additional staff on [39:14] top of what's being here. To kind of. A couple [39:18] more, possibly to help with that discussion about what's the [39:21] recycling angle? Well, yeah, I guess once we've fully transitioned. [39:26] Just to clarify, once we fully transition. To extended producer [39:31] responsibility where they're responsible for the collection processing of the [39:37] blue box contents. We would have managed that program. Up [39:43] until transition. I'm just curious on. What the current regional [39:47] staff complement would be within waste management to manage just [39:52] the recycling aspect of things. So through the chair. We [39:58] don't have specific staff that are specifically recycling. They might [40:02] be working on garbage, recycling, all the different things. Within. [40:07] That customer service unit. So I would say, since the [40:11] transition has occurred, Are we receiving less phone calls? Because [40:16] they should be going to the producers for blue box, [40:19] yes. To some degree, but we are still getting a [40:21] lot that we're having to action or push forward, and [40:25] there's still a lot of. Legacy things, as you said, [40:29] that we're still dealing with and we don't have. A [40:32] full. Appreciation of what the overall outcome is until next [40:35] year when we get to full transition. They're just a [40:39] file. There may be additional staff resources that were spending [40:44] a good amount of time on blue box. Collection, not [40:49] just managing calls, but managing the overall. Collection of materials [40:54] and processing of materials for the blue box that we'd [40:58] have additional staff. Resources freed up to support. Other waste [41:03] management programs, correct? Yeah, through the chair. That's correct. And [41:07] certainly it is our intention as we go through. This [41:10] coming year's process for budget and even our work area, [41:13] we're looking at these things to see how is it [41:16] changing and how are we going to make refinements? Going [41:18] forward. It's still a little too early to understand the [41:22] full implications. I would caution that because an element of [41:27] that comes out, it's not always a one. For one, [41:29] there's still a lot of. Other activities that we may [41:33] not have gotten to. Even our staff haven't gotten to [41:36] that. Working on some policy issues. For instance. So. We [41:41] are cognizant of that and looking at those staff complement. [41:45] All right. Good interview. Maybe follow up on as we [41:48] discuss further transition. And thank you, John. Thank you very [41:52] much. Councilor McCabe, please. Thank you very much. Through you [41:55] chair. Thanks, John, for the presentation and just a quick [41:59] note, I think. We're having a really different winter, sort [42:03] of a traditional canadian winter, but as far as I [42:07] see on my street, the waste management pickup has been [42:10] still really good. So thanks to the people still monitoring [42:14] running that contract. Just. A couple of things. I certainly [42:20] support where councilor Harris was going with his question there [42:23] and hope that in the fullness of time, there's some [42:25] ability to maybe redeploy staff. Or in the fullness of [42:31] time. I know that it's going to take a little [42:33] bit for this to move through, because this is a [42:35] big change. I think. With 18 part time staff or [42:43] temporary staff may sound like a lot, but my perspective [42:47] is that this is going to need some really heavy [42:49] lifting on the communications and the outreach side because the [42:54] more we do up front. The better I would expect. [42:58] The uptake and understanding of residence is going to be [43:01] on the back end. And so one of my questions [43:04] is just on the advertising piece. Have you been connecting [43:09] with or. Are you considering working with local municipalities? Because [43:14] in our rec centers and places like that, and I [43:17] know community events was on the list. But even, like, [43:21] our neighborhood associations and that to just push out this [43:25] information, because I think. This is a really broad, broad [43:29] communications effort. So have you reached out to local municipalities [43:34] to just check in on. Communications avenues we have that [43:38] can be utilized for this. So through the chair. The [43:42] simple answer is yes. And we continue. So I mentioned [43:46] about the BIA in downtown working groups, and that's sort [43:48] of specific. To those areas in a sense, but it's [43:51] more of an operational issue to figure out. How that [43:53] goes and working with economic development partners and what have [43:56] you. But the broader sense, our communications folks, too, have [43:59] reached out to all the area municipal communications folks because [44:02] right now, We do continue to leverage, and it's a [44:05] big part of our. So the bag tags. And things [44:08] like that. For instance, we rely on our community partners, [44:11] being area municipalities and others, to sell and provide those [44:15] on our behalf as part of our program. So we [44:17] try and work and lock step in those areas. So [44:20] we see the benefits to continuing to do that to [44:23] the point. Of getting outreach out there. Our focus is [44:28] probably more so, not the big events that bring in [44:32] tourists from the outside, but the smaller community events. And [44:34] that's why community centered library things. That it's the local [44:38] population that we want to target. So working hand in [44:42] hand with area municipalities is very important on that. And [44:45] I would add that we're in the throws. We've just [44:48] started. The long term strategic planning under the waste management [44:51] plan. And we will be going for community engagement as [44:55] part of this, so. One of the, I think, great [45:00] options for us here is to leverage the staff that [45:02] are out. Doing these things. And combine that work and [45:06] do some of the messaging there where possible. Great. Looking [45:09] at different. Waste activities. Good. Thank you. I'm glad. It's [45:13] really fulsome. My other question. Is with the containers themselves. [45:18] Have you considered making the default container the first one [45:22] that you distribute? The smaller of the options because there's [45:26] a big in a small mid size whatever. With the [45:31] idea that. If you give someone. Like a bigger container, [45:35] they may just fill it up. And if you start [45:37] them with a smaller one. And then, as you said, [45:40] there's an option. Six months later, let them try the [45:43] smaller. One first because. I say small, but they're not [45:47] really that small. They're bigger than the green. BIN Container [45:51] quite a bit bigger than that. Because we've been making [45:55] such an effort over the past number of years to [45:57] have people reduce. Is it two bags that you can [46:01] set out right now? I'm not even sure, because. We [46:03] never hit that limit. But to start. The point being, [46:07] can we start with the smaller of the two options? [46:11] To continue with that mindset of. Like less is more. [46:17] Through the chair. Contractually, and I guess the way we [46:20] had a level of service approved by this council before. [46:23] We went out that had the larger ones and the [46:26] smaller ones. As to potentially interchange. And that's how we [46:30] went out for the contract. So that's. How. By default, [46:33] that's how we start. I totally understand where you're coming. [46:35] From, and I think that's where we may want to [46:37] go. There is an initial process. As part of the [46:40] contract where someone could get a hold of us and [46:43] say, I want the smaller one. I don't want the [46:46] big one right from the get go. But I think [46:50] this is probably going to have to be a more [46:52] fulsome conversation. About. A service level discussion because. What we're [46:59] referring to is the bigger one. The 240 liter card [47:01] is equivalent to roughly three bags. Three bags. And it's [47:03] a three bag limit right now, every other week, so. [47:06] It would be equivalent to the level of service in [47:08] a sense of what a resident is getting. Today. But [47:12] to your point, I think the intention is as we [47:14] move forward, Can we go to lower smaller carts and [47:17] drive that on the diversion side? Because we all know [47:20] there's still a lot of stuff in that black bag. [47:24] That's divertible. Either organics or something else. Okay, I'd like [47:28] to move. On. If I may. Please, Councilor sean. Thank [47:32] you. Just a quick question about. The sort of fte [47:38] and co op piece. Do we anticipate these positions filled [47:43] for the whole two years, or how does that play? [47:46] Out, so through the chair. What's presented is kind of [47:51] that high end scenario. There is a potential where and [47:56] this is where there's some flexibility involved, where we can't [47:59] get that full compliment at certain terms because of where [48:03] the universities are in their cycles with their co op [48:05] students, and that but the intention here and the way [48:07] it's costed over this assumption that there's, Ten co op [48:10] students the entire two years, but that we anticipate that [48:14] will change. Especially as we get further into it, we [48:17] might see. Okay, there's not a need. This term for [48:22] ten students. We can get away with six or what [48:24] have you, and that might be all that's available to [48:27] us. So. That's how we approached it. Okay. Going to [48:31] move on. And, folks, I'm going to ask you make [48:33] the questions concise. Where we have a time issue here. [48:37] We have a special council meeting we got to do. [48:40] And Councilor Foxton, I'm watching you go. Ahead. I saw [48:43] you watching. Chair Craig just a quick comment about what [48:49] Ms. McCabe said. Councilor McCabe, in regards to the size [48:52] of the bins. I would like you to know that [48:54] on a daily basis. My staff are going out and [48:57] picking up garbage that is dumped in the countryside, not [49:00] just the countrysides. Believe it or not, we get a [49:02] lot of calls from rare of people dumping. On their [49:05] borders that we have to pick up as well. So [49:08] let's do this. Right. I think a lot of people [49:12] are quite good about it, but there are those that [49:15] if they've got extra garbage. They're going to dump it [49:18] and we've seen them. Dump them in blue bins at [49:20] schoolyards and everything else. I'm sorry, chair Redman. You're the [49:25] last speaker. Chair Craig, I will try. To be really [49:28] quick and say, I do appreciate the fact that this [49:31] proposal has no impact on the levy and that we [49:34] are going to have some remuneration. It says in part [49:37] a it's a one time. Revenue. I'm wondering if we [49:43] have. Our arms around what that actually looks like. If [49:48] there's any leftover from the 1.25 million. And then what [49:52] happens with B and C, because. I'm assuming there will [49:55] be no more revenue coming in. So if the 1.25 [49:59] million isn't used up, that's going to be. What we [50:02] fund BNc out of. Through the chair. That's correct. I [50:06] think the 1.25. I have to do. Mine is pretty [50:10] close to what we anticipate we'll get. In terms of [50:12] that one time revenue, that will be the end of [50:14] this year. What's available to us. But on this premise [50:18] of once the hiring is done and all that understanding, [50:20] whatever is left over. Would go back into the pot [50:24] for, say, to be moved forward. So right now, though, [50:28] we anticipate utilizing, or would be expected, that we'd utilize. [50:31] Pretty much the entire revenue, one time revenue from this [50:34] year. Thank you. All right, ladies and gentlemen, I'm going [50:38] to move on. In terms of the recommendation, need a [50:43] mover and seconder, there's three parts to this. You have [50:46] it in front of you. Moved by Councillor Foxton, seconded [50:51] by Councillor McCabe, go to escribe now, folks. [51:01] Thank you very much. Councilor Wolf. [51:13] Yeah, paver. That carries. Okay. It's Kerrie, folks. [51:27] Moving on, folks. Regular business. Call on Doug Spooner, acting [51:33] commissioner, transportation services, to introduce the report on the GRT [51:38] 2025 fair change proposal. Yeah. Thank you, chair, council. So [51:45] this report proposes changes to the fees and charges bylaw [51:48] to amend affordable transit program fares. And there's an emotion. [51:52] There's an emotion included. So we identified a gap that [51:57] we here in chambers had created inadvertently when we froze [52:00] the monthly affordable transit pass program. During the plan and [52:04] budget process. So I think good decision. We all knew [52:06] why we did that. What had happened when we did [52:09] that was that the monthly affordable transit product is now [52:12] at a 54% discount and the other affordable transit program [52:16] discounts are at 50%. So somebody only able to buy [52:18] a daily ticket is getting less of a discount than [52:21] somebody able to buy a monthly. So. What is proposed [52:25] in the report would correct it. It also deepens the [52:27] discount for those who need it most, which is all [52:30] of our ATP customers. It would apply a consistent 55% [52:34] discount. On all fair products for customers who. Qualify for [52:38] ATP. We're here today because we've got a lot of [52:42] back end work to get. That ready for the July [52:44] 1 fair changes. No impact on the tax levy here [52:48] will absorb the changes. Into GRT. We'll do it in [52:52] the following way. 10,000 of the 30,000. Gap created. We'll [52:58] use increased ridership because we've got this product drop. So [53:00] we anticipate some increased ridership through the program. And the [53:03] second spot is to pull 20,000 from our customer acquisition [53:06] budget. This is what we use to run programs like [53:09] seniors training when we support the UPAss vote that just [53:12] happened. So we do have a bit of flexibility in [53:14] year to how we apply that, and we think this [53:15] is the right place to put it. This is only [53:18] a 2025 challenge, as you know. All of the GRT [53:21] fair products are being evaluated as part of our new [53:23] business plan. So when we're back in April, we've actually [53:25] got a proposal on this program. That would address this. [53:29] So again, the proposal today is that we flatten that [53:31] ATP discount. We make it the same across all products [53:34] at 55%. And I'm welcoming if any questions. Or comments. [53:38] Thank you, chair. Let's start councilor Foxton again, please. I [53:43] was going to move it, but I'm. Going to ask [53:44] that the church used somebody to move it, because I [53:47] think it's. A no brainer. Let's just move on. Sorry. [53:51] While calling you the second with councilor hunch, please. Yeah. [53:56] Thank you. Sorry. I was confused, everyone. Thank you. Doug. [54:01] You're awesome. Well, I forgot your name initially, too. Mr. [54:08] Speaker, I want to get away from the idea that [54:11] special customers. Get special deals on special services all the [54:16] time. Can you speak to. Fare parody around the price [54:21] of MP tickets. It was a little bit difficult to [54:25] understand because they're going down. And. That doesn't typically happen. [54:31] Yeah, through your chair, Councilor Huinink. Thank you for the [54:33] question. So, confirming that we have fair parity across our [54:36] conventional services and our mobility, plus service. So in this [54:39] proposal, An electronic fare would be $3, a ticket for [54:44] mobility plus, and a ticket book would be $3 those [54:47] enjoying the affordable transit program discount, and both of those [54:50] cases would pay a dollar. 35. So we're consistent across [54:53] the business lines, buses, trains, ion, all of it. Everything [54:57] is the same in terms of what people pay. Thank [54:59] you very much. I love equity. And consistency. All right. [55:02] Thank you, Councilor Foxton. Are you going to move a [55:04] motion I believe chair Redman had a hand up, and [55:07] I've moved enough for this afternoon, so. Chair Redman. Moved [55:11] by chair Edmund, seconded by councilor Huinink. Okay, we'll call [55:15] the question on escribe, folks. Are we just moving on? [55:41] That's carried, folks. Okay, we're going to move on to [55:48] the next item for the regular business. Again. I'll call [55:52] on Doug Spooner, acting commissioner. Introduce the report. Shared Micro [55:58] mobility program. Through your chair. Thank you again, counsel. I [56:02] hope you're feeling the partnership in the room. Today through [56:04] Isaac's presentation and a thank you to Isaac and his [56:07] team and our city. Partners for continuing to deliver this [56:09] program with us based on Councilor Huinink's earlier encouragement, we [56:12] may need to plan another council ride along like we [56:15] had at Kitchener City hall. Last year. Council today, the [56:19] region and our city partners are looking to align with [56:21] the MTO's. Extension of the provincial escooter program that's extended [56:25] five years to 2029. So, to be clear, the ask [56:28] in front of you today, with motion included, Neuron, will [56:31] be operating again in 2025 starting in April. The ask [56:34] today is you grant me the commissioner of transportation, the [56:36] ability to issue plus. One contractual years 2627-2829 provided region [56:43] and city staff deemed the performance satisfactory as they have [56:46] done for the last two riding seasons. This doesn't mean [56:49] I won't. Return with an annual report. We'll absolutely do [56:52] that. This is more to ensure we hit the timelines [56:55] to give neuron enough time to prep for the following [56:57] riding season. As you heard this morning. Neurons going to [57:02] introduce an accessible fleet option for us. Another area of [57:06] innovation in micromobility. And this was identified for the project [57:09] team, so we're very excited. To kind of work on [57:12] the community feedback and push in this direction. Council, in [57:15] closing this one's pretty straightforward. The program has no levy [57:18] impact. We receive a $60,000 licensing fee that we reinvest [57:22] in the program. The ebike and escooter. Network is growing [57:26] again. Thank you to our city partners. We move from [57:28] 40 in the past year. We're seeing our safety record [57:33] increase, which remains a focus for ourselves and the neuron. [57:36] Team, and we've got an established user base with over [57:39] 170,000 rides in 2024. And a lot of those. Converting [57:44] to daily commuters. So I'll recommend that we continue our [57:47] partnership with Neuron. And welcome any questions or comments. Thank [57:49] you, chair. All right. Councilor Huinink, please. I'm happy to [57:53] move this chair, Craig. You know, movement. Yeah. Okay. Do [57:57] you have a seconder, please? Councillor McCabe. Okay, turn to [58:02] your escribe, folks. Let's go. [58:22] All right. That passes, folks. Okay? The next item is [58:28] a moving on to the item. It's Rod Regier would like [58:32] to. Commissioner. Planning, development and legislative services. Going to introduce [58:37] the report. He said he only needed 30 seconds. Thank [58:41] you very much. Apologies to Ryan and Danielle, who. Have [58:47] been sitting here for the presentation. Just a very brief [58:50] summary. We did a really great survey of businesses and [58:55] workplaces in the Waterloo region last in 2024. We surveyed [59:00] about 11,000 establishments. Of which 8300 successfully completed the survey, [59:08] and the report simply outlines the findings of this survey. [59:12] One of the very interesting things about the project was [59:14] that we did extensive work amongst our rural. Workplaces and [59:21] got some very interesting results that are helping to inform [59:24] our economic development strategy that the townships are working with. [59:29] Waterloo economic development on so this is a great piece [59:33] of work. It illustrates some excellent collaboration between our area [59:36] municipalities, our business community and the region. So thank you [59:40] very much to staff for facilitating this work. If there's [59:46] any questions. Chair Redman chair Craig just a comment to [59:49] say that I think this data. Is just a goldmine [59:55] of information, and we often have conversations about how we [59:59] go to other levels of government, and this gives. Us [1:00:03] the data and the illustration in the profile of our [1:00:05] entire region when we go forward. So whether it's at [1:00:08] Roma or Amo or FCM, it arms us as politicians [1:00:13] and advocates for the things. And the focus that we [1:00:16] have in our community. With the actual information, so thank [1:00:19] you. Great job. And such a rich. Resource. Thank you, [1:00:25] chair Redman. Okay, we're just going to move on, folks. [1:00:29] You have the information correspondence, the council committee tracking list. [1:00:36] Letter of support for neuron mobility. Any other business members [1:00:40] of council? You're being very good today. Good? Okay. Next [1:00:46] meeting is March 4, and I need a motion to [1:00:51] adjourn, please. Councilor Foxton, councilor Huinink. Go to Escribe, [1:00:57] folks. That passes. And just a reminder, [1:01:07] folks, we have a quick special council meeting.