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call this meeting to order

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we'll ask staff to initiate a

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roll call

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determine quorum

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Representative Bayshore

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Representative Blancett

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Representative Heffner

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Representative Osborne

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Representative Tedford

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vice chairman Kane

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chairirman Cadwell

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Senator Brooks

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Senatordaniels

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Senator Goodwin

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cider Green

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en ator Reinhart

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vice chairman Haste

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chairirman Hall

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in accordance with joint rule

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9.5 we have a quorum

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all right well we do have a

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quorum. Welcome everybody we're

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glad you're here we'll go ahead

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and take action on possi on

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discussion possible action on

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the minutes from the August

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twenty7th2026 meeting any

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00:18:19,181 --> 00:18:19,431
discussion needed

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seen none entertain a motion to

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approve the minutes from the

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last meeting

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a motion to second to approve

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the minutes from the last

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meeting will there be discussion

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roll call please

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Representative Bayshore

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Representative Llancett

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Representative Heffner

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00:18:41,081 --> 00:18:41,331
Representative Osborn

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Representative Tedford

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vice chairman Kain

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chairirmancaldwell

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Senator Brooks

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Senatordaniels

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Senator Goodwin

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senator Green

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en ator Reinhart

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vice chairman Haste

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ir man Hall

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with tin eyes and zero nays the

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motion carries

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thank you we'll move on to item

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number4 which is a last

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presentation of the draft report

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on Service Oklahoma's driver's

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license process nice to see

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everybody in the room today. I

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wanted to get the director

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of Service Oklahoma an

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opportunity to introduce himself

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and his team before we move to

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the first finding

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thank you Mr chairman my name is

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Jay Doyle I'm the director

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ofervice Oklahoma and I'm I'm

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joined today by Deiddre O'Nei

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who's our chief executive of

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strategy and operations and and

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together we run Service Oklahoma

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and thank you for having us

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director you are recognized to

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to lay out the presentation

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and present your finding

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number one

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thank you chairman todayOft is

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delivering its review of Service

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Oklahoma's administration of the

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driver's license process

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the identification cards issued

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by states took on heightened

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importance after the events of

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911. A national commission was

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formed to assess the events that

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led to the terrorist attacks and

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how the nation could guard

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against future attacks one of

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the report's recommendations was

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to create a more secure

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standardized identification card

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that would be difficult to

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duplicate or alter. Additionally

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this identification card would

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be required to board aircraft.

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This recommendation was

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implemented through what we now

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know as real ID.

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RealidD was enacted in2005 but

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it wasn't until2017 that

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Oklahoma authorized the creation

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of realidD compliant

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identification cards the

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legislation also gave Oklahomans

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the option to obtain

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identification cards that are

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not in compliance with realidd

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standards

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The Department of Public Safety

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began implementing realidD

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in2018 but progress was slow a

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federal deadline was looming and

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public concerns were growing

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about the ability to travel by

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plane.

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in 2020

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these challenges were

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exacerbated byOID-19 leading to

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long wait times for services and

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frustrated Oklahomans. In2021,

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members of the legislature sent

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a letter to the governor urging

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him to address the issues

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through executive action the

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next day the governor issued an

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executive order enacting

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mandates to reduce the wait time

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for licensing services.

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Serviceokklahoma's created the

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next year in2022.

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the dutyies previously handled

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between two state agencies were

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combined into one

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from the motor vehicle division

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under the tax commission and the

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driver's licenseervices division

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under the department of Public

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Safety the stated goals for the

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new agency were to consolidate

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fra maintenance services reduce

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wait times, standardize how

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services are delivered expand

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digital capabilities and

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expedite realidD implementation.

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with this evaluation Loft sought

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to measure the changes in

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delivering driver's license

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services under the new agency

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and whether the model is

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providing the intended outcome

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of improved and consistent

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customer service to citizens.

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this evaluation was guided by

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four key objectives evaluate the

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changes in service delivery

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after the transition toer

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Oklahoma

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assess the current processes

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ofervice Oklahoma including any

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measurable outcomes related to

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service delivery assess the role

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of technology in modernizing the

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delivery of services and compare

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Oklahoma service delivery and

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costs to other states

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our evaluation resulted in three

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findings

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finding one contrary to

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legislative intent citizens

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experiences vary between state

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and private operators

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finding two Oklahoma offers

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greater access to driver's

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license services than similar

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sized states and finding 3

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Oklahoma has the 10th highest

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driver's license fees

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Mister chairirman, I'd ask that

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you recognize Jeremy Knapp for

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presentation of the report's

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first finding.

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you're recognized

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Thank you Mr chairman

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finding one contrary to

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legislative intent, citizen's

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experiences vary between state

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and private operators

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the state of Oklahoma utilizes a

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public private partnership to

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provide motor vehicle and

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driver's license services to

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Oklahomans through a joint

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network of state operated

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facilities and licensed

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operators

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the state operated facilities

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are directly managed by Service

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Oklahoma which is responsible

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for the costs operations

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maintenance of physical

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locations and its staff.

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licensed operators are private

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businesses that act as agents of

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the state with the exception of

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technology the business is

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responsible for the operation

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maintenance and their staff

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Serviceokklahoma has developed a

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franchise model that promotes

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consistent customer experience

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across state operated locations

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the fees charged for services

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are set in statute as is Service

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Oklahoma's authority to set the

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amount of each transaction that

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is kept by the licensed operator

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this authority ensures

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predictable revenue forervice

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Oklahoma's budget and it

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eliminates local pricing

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competition between licensed

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operators licensed operators in

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the state benefit from the

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publicprivate partnership. Since

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licensed operators own their own

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location they can better cost

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control a large expenditure

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category while keeping the state

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from having to invest in a large

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physical footprint to provide

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services this directly allows

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the network of LOs to cover the

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rural areas of the state

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Additionally, since the licensed

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operator is a private business

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they are allowed to stack other

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services in the same physical

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location. Lo found that it is

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not uncommon for a licensed

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operator to also be an insurance

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agent or a public accountant.

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These parallel businesses help

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offset the cost of doing

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business in that area.

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When Service Oklahoma was

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created there were clear

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operational deficiencies. wait

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times or the amount of time a

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customer waited in the lobby

248
00:25:03,314 --> 00:25:03,564
before they were called to a

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00:25:05,181 --> 00:25:05,431
workstation was one problematic

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00:25:07,114 --> 00:25:07,364
area. Loft attempted to measure

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the average time average wait

252
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times of customers at licensed

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operators and service Oklahoma

254
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facilities however licensed

255
00:25:15,014 --> 00:25:15,264
operators are not required to

256
00:25:17,148 --> 00:25:17,398
track these times. This resulted

257
00:25:18,848 --> 00:25:19,098
in loft only measuring the

258
00:25:20,381 --> 00:25:20,631
change in wait times for the

259
00:25:22,414 --> 00:25:22,664
3foerce Oklahoma locations.

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Since its inceptioner Oklahoma

261
00:25:23,848 --> 00:25:24,098
has been able to reduce

262
00:25:26,848 --> 00:25:27,098
the average wait time from 1

263
00:25:27,614 --> 00:25:27,864
hour and 8 minutes down to24

264
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minutes

265
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to address frustration of system

266
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outages and outdated systems

267
00:25:36,614 --> 00:25:36,864
service Oklahoma implemented

268
00:25:38,348 --> 00:25:38,598
Project Boost. Projectboost

269
00:25:40,381 --> 00:25:40,631
started development in2023 to

270
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replace the legacy driver's

271
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license system fastst

272
00:25:44,648 --> 00:25:44,898
enterprises won the RFP with a41

273
00:25:46,681 --> 00:25:46,931
million dollars proposal and a

274
00:25:47,314 --> 00:25:47,564
final product was launched on

275
00:25:47,981 --> 00:25:48,231
February 17th of this year

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Projectboost delivered three

277
00:25:54,681 --> 00:25:54,931
measurable changes. First, erce

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00:25:56,381 --> 00:25:56,631
Oklahoma reports transactions

279
00:25:58,648 --> 00:25:58,898
are being completed 38% faster.

280
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Transaction times are measured

281
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as the amount of time it takes

282
00:26:02,881 --> 00:26:03,131
the customer service agent to

283
00:26:04,881 --> 00:26:05,131
complete a transaction after the

284
00:26:05,581 --> 00:26:05,831
customer has been called to

285
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their workstation

286
00:26:08,614 --> 00:26:08,864
these times can be measured

287
00:26:10,381 --> 00:26:10,631
across all locations since

288
00:26:10,948 --> 00:26:11,198
technology is a centralized

289
00:26:11,514 --> 00:26:11,764
service.

290
00:26:14,414 --> 00:26:14,664
Service Oklahoma reports that

291
00:26:15,148 --> 00:26:15,398
the platform for issuing both

292
00:26:16,648 --> 00:26:16,898
licenses and vehicle

293
00:26:18,381 --> 00:26:18,631
registrations has maintained a

294
00:26:19,081 --> 00:26:19,331
99% stability rating

295
00:26:22,381 --> 00:26:22,631
and lastly since the system for

296
00:26:23,014 --> 00:26:23,264
both vehicle registration and

297
00:26:24,648 --> 00:26:24,898
licenses are all from the same

298
00:26:26,381 --> 00:26:26,631
vendor Service Oklahoma and

299
00:26:28,381 --> 00:26:28,631
licensed operators can have all

300
00:26:29,081 --> 00:26:29,331
workstations completing all

301
00:26:29,614 --> 00:26:29,864
transaction types.

302
00:26:34,381 --> 00:26:34,631
while Service Oklahoma has been

303
00:26:35,148 --> 00:26:35,398
able to drive improvement

304
00:26:37,148 --> 00:26:37,398
system-wide through the use of

305
00:26:38,414 --> 00:26:38,664
technology. Loft deserves

306
00:26:39,214 --> 00:26:39,464
service delivery challenges that

307
00:26:40,914 --> 00:26:41,164
are outside of the agency's

308
00:26:42,914 --> 00:26:43,164
control. For example, Service

309
00:26:44,914 --> 00:26:45,164
Oklahoma locations use a dynamic

310
00:26:46,648 --> 00:26:46,898
weighting system that allows the

311
00:26:48,381 --> 00:26:48,631
agency to track wait times and

312
00:26:49,214 --> 00:26:49,464
communicate this information to

313
00:26:51,148 --> 00:26:51,398
the public who can then choose a

314
00:26:52,648 --> 00:26:52,898
location for their service.

315
00:26:54,948 --> 00:26:55,198
meanwhile licensed operators are

316
00:26:56,648 --> 00:26:56,898
not required to use the system.

317
00:26:58,648 --> 00:26:58,898
Loft also found that the

318
00:26:59,181 --> 00:26:59,431
operational hours kept by

319
00:27:00,948 --> 00:27:01,198
licensed operators are not

320
00:27:01,548 --> 00:27:01,798
consistent or in accordance with

321
00:27:02,214 --> 00:27:02,464
statut

322
00:27:03,481 --> 00:27:03,731
ory intent.

323
00:27:06,881 --> 00:27:07,131
Title47 Section1144 of Oklahoma

324
00:27:08,414 --> 00:27:08,664
statute states that the licensed

325
00:27:09,148 --> 00:27:09,398
operators are required to

326
00:27:12,381 --> 00:27:12,631
operate40 hours per week with

327
00:27:14,414 --> 00:27:14,664
four of those hours being

328
00:27:15,114 --> 00:27:15,364
outside of normal business hours

329
00:27:15,781 --> 00:27:16,031
or on a Saturday.

330
00:27:18,648 --> 00:27:18,898
the same section gives the

331
00:27:20,381 --> 00:27:20,631
service Oklahoma operator board

332
00:27:21,014 --> 00:27:21,264
the authority to approve

333
00:27:22,448 --> 00:27:22,698
deviations from those

334
00:27:22,914 --> 00:27:23,164
requirements

335
00:27:26,881 --> 00:27:27,131
Lo found thatokklahomans don't

336
00:27:28,648 --> 00:27:28,898
know if or when a licensed

337
00:27:30,881 --> 00:27:31,131
operator is open for example, on

338
00:27:32,881 --> 00:27:33,131
Google this licensed operator

339
00:27:34,414 --> 00:27:34,664
states they are open from 9 to5

340
00:27:35,381 --> 00:27:35,631
every day except on Friday when

341
00:27:37,148 --> 00:27:37,398
they close at4 and they are not

342
00:27:39,148 --> 00:27:39,398
open during the weekendccording

343
00:27:40,881 --> 00:27:41,131
to Google, the licensed operator

344
00:27:42,914 --> 00:27:43,164
is open for 39 hours a week and

345
00:27:44,648 --> 00:27:44,898
does not have any hours outside

346
00:27:46,914 --> 00:27:47,164
of normal business hours. this

347
00:27:48,414 --> 00:27:48,664
would require them to have an

348
00:27:50,414 --> 00:27:50,664
approved hour ofation deviation

349
00:27:52,414 --> 00:27:52,664
from the operator board. The

350
00:27:53,148 --> 00:27:53,398
licensed operator filed an hour

351
00:27:53,814 --> 00:27:54,064
ofation deviation with

352
00:27:56,648 --> 00:27:56,898
the operator board that

353
00:27:58,381 --> 00:27:58,631
requested they work from 8:30

354
00:28:00,381 --> 00:28:00,631
to5 every day except on Fridays

355
00:28:02,481 --> 00:28:02,731
and never on the weekends. This

356
00:28:04,648 --> 00:28:04,898
equals411 and a half hours

357
00:28:06,381 --> 00:28:06,631
weekly without working any hours

358
00:28:07,114 --> 00:28:07,364
on the weekend. The hours

359
00:28:08,881 --> 00:28:09,131
reported on Google and what is

360
00:28:10,614 --> 00:28:10,864
filed with theervice Oklahoma

361
00:28:12,614 --> 00:28:12,864
operator board should match as

362
00:28:13,248 --> 00:28:13,498
these are the times that the

363
00:28:14,881 --> 00:28:15,131
licensed operator has reported

364
00:28:15,514 --> 00:28:15,764
to the board that they are

365
00:28:16,048 --> 00:28:16,298
serving Oklahomans

366
00:28:19,181 --> 00:28:19,431
licensed operators can manually

367
00:28:21,148 --> 00:28:21,398
modify their hours by simply

368
00:28:22,881 --> 00:28:23,131
hanging a sign on the door. In

369
00:28:24,614 --> 00:28:24,864
this example, the licensed

370
00:28:26,614 --> 00:28:26,864
operator is open from 8:30 to5

371
00:28:28,381 --> 00:28:28,631
daily and closes early on

372
00:28:29,114 --> 00:28:29,364
Friday. the licensed operator

373
00:28:30,881 --> 00:28:31,131
does not report the hour and a

374
00:28:32,614 --> 00:28:32,864
half that credential processing

375
00:28:34,614 --> 00:28:34,864
is unavailable.dditionally this

376
00:28:36,381 --> 00:28:36,631
licensed operator doesn't report

377
00:28:37,114 --> 00:28:37,364
that the last credential

378
00:28:39,114 --> 00:28:39,364
appointment is at4. Locations

379
00:28:40,881 --> 00:28:41,131
like this like this one only

380
00:28:42,881 --> 00:28:43,131
issue credentials for 30 hours a

381
00:28:44,648 --> 00:28:44,898
week and not during the hours

382
00:28:45,448 --> 00:28:45,698
that may be most convenient to

383
00:28:46,114 --> 00:28:46,364
working Oklahomans

384
00:28:52,348 --> 00:28:52,598
Wa found that of the234 licensed

385
00:28:54,648 --> 00:28:54,898
operators across the state,72%

386
00:28:56,848 --> 00:28:57,098
or 168 of them have an approved

387
00:28:58,881 --> 00:28:59,131
hour of operation deviation on

388
00:29:00,448 --> 00:29:00,698
file with the service Oklahoma

389
00:29:01,114 --> 00:29:01,364
operator Board.

390
00:29:03,214 --> 00:29:03,464
the board voted to make any

391
00:29:06,381 --> 00:29:06,631
deviation to this that is

392
00:29:08,381 --> 00:29:08,631
requested by a licensed operator

393
00:29:09,148 --> 00:29:09,398
to be a permanit request as of

394
00:29:10,514 --> 00:29:10,764
March12,2025's board minutes.

395
00:29:13,214 --> 00:29:13,464
These minutes can also be found

396
00:29:13,881 --> 00:29:14,131
in Pinnick's eye of the report

397
00:29:20,531 --> 00:29:20,781
These inconsistent hours between

398
00:29:22,381 --> 00:29:22,631
operators became at a cons a

399
00:29:23,148 --> 00:29:23,398
consistent theme in googleviews

400
00:29:24,881 --> 00:29:25,131
left on licensed operator's

401
00:29:27,148 --> 00:29:27,398
business pages one consumer

402
00:29:29,114 --> 00:29:29,364
asked quote, how do working

403
00:29:30,581 --> 00:29:30,831
people renew their license if

404
00:29:32,614 --> 00:29:32,864
the LO says the only hours you

405
00:29:33,414 --> 00:29:33,664
can do it are after opening at

406
00:29:35,214 --> 00:29:35,464
9, closed throughout lunch, and

407
00:29:36,914 --> 00:29:37,164
they shut down an hour before

408
00:29:39,181 --> 00:29:39,431
the tag agency closes unquote La

409
00:29:40,881 --> 00:29:41,131
found numerous examples of this

410
00:29:42,648 --> 00:29:42,898
frustration through a random

411
00:29:44,648 --> 00:29:44,898
sample of 131 licensed

412
00:29:45,448 --> 00:29:45,698
operators. Lofter reviewed the

413
00:29:46,648 --> 00:29:46,898
most recent six months of Google

414
00:29:47,314 --> 00:29:47,564
reviews and

415
00:29:50,348 --> 00:29:50,598
found that licensed operators

416
00:29:51,381 --> 00:29:51,631
often close early have incorrect

417
00:29:54,481 --> 00:29:54,731
hours posted or inconsistent in

418
00:29:55,148 --> 00:29:55,398
the services they provide.

419
00:29:58,914 --> 00:29:59,164
Most of these frustrations could

420
00:30:00,648 --> 00:30:00,898
be addressed in the already

421
00:30:02,381 --> 00:30:02,631
established audit framework that

422
00:30:03,381 --> 00:30:03,631
is utilized by Service Oklahoma.

423
00:30:06,381 --> 00:30:06,631
The operational complaints could

424
00:30:07,114 --> 00:30:07,364
be addressed while performing

425
00:30:08,648 --> 00:30:08,898
the annual field audit that is

426
00:30:10,381 --> 00:30:10,631
focused on operational standards

427
00:30:11,114 --> 00:30:11,364
like performing all transaction

428
00:30:13,148 --> 00:30:13,398
types or by guaranteeing that

429
00:30:14,848 --> 00:30:15,098
the hours posted on the door

430
00:30:15,481 --> 00:30:15,731
match that on file with the

431
00:30:18,414 --> 00:30:18,664
board and on google.dditionally,

432
00:30:19,114 --> 00:30:19,364
erce Oklahoma should review

433
00:30:20,914 --> 00:30:21,164
publicly available reviews to

434
00:30:22,414 --> 00:30:22,664
determine if further

435
00:30:23,148 --> 00:30:23,398
investigation is required in the

436
00:30:25,148 --> 00:30:25,398
event of a licensed operator not

437
00:30:25,814 --> 00:30:26,064
meeting operational standards

438
00:30:28,881 --> 00:30:29,131
any violation of these standards

439
00:30:29,581 --> 00:30:29,831
should be reported to the board

440
00:30:30,248 --> 00:30:30,498
to act on

441
00:30:34,381 --> 00:30:34,631
Mister chairirman that concludes

442
00:30:35,148 --> 00:30:35,398
our presentation of the report's

443
00:30:35,814 --> 00:30:36,064
first finding

444
00:30:38,714 --> 00:30:38,964
re ctor Doyle do you care to

445
00:30:39,381 --> 00:30:39,631
respond sir?

446
00:30:42,881 --> 00:30:43,131
thank you thank you Mr chairman

447
00:30:44,881 --> 00:30:45,131
umervice oklahoma partially

448
00:30:46,381 --> 00:30:46,631
agrees with with finding number

449
00:30:48,381 --> 00:30:48,631
one I think we do agree that the

450
00:30:49,381 --> 00:30:49,631
customer' experience does vary

451
00:30:50,881 --> 00:30:51,131
between both state run

452
00:30:52,648 --> 00:30:52,898
facilities licensed operators

453
00:30:53,214 --> 00:30:53,464
and even between licensed

454
00:30:54,881 --> 00:30:55,131
operator and licensed operator

455
00:30:56,648 --> 00:30:56,898
and I think the degree of

456
00:30:58,381 --> 00:30:58,631
variation I think differs

457
00:30:59,114 --> 00:30:59,364
between again location the type

458
00:31:00,914 --> 00:31:01,164
of service and that citizens

459
00:31:02,414 --> 00:31:02,664
really don't always encounter

460
00:31:03,148 --> 00:31:03,398
the same level of experience

461
00:31:04,914 --> 00:31:05,164
at a licensed operator or

462
00:31:06,414 --> 00:31:06,664
between licensed operators as

463
00:31:07,148 --> 00:31:07,398
they do at aervi Oklahoma

464
00:31:09,148 --> 00:31:09,398
location and I also say I think

465
00:31:09,814 --> 00:31:10,064
umm continuing to drive greater

466
00:31:12,681 --> 00:31:12,931
consistency is a major priority

467
00:31:14,648 --> 00:31:14,898
of of of the agency and I

468
00:31:15,148 --> 00:31:15,398
think we're continuing to work

469
00:31:18,381 --> 00:31:18,631
on that I I think something that

470
00:31:19,114 --> 00:31:19,364
to put into context around

471
00:31:20,714 --> 00:31:20,964
finding number one is also

472
00:31:21,248 --> 00:31:21,498
thinking about the historical

473
00:31:22,914 --> 00:31:23,164
nature of the system that we

474
00:31:25,181 --> 00:31:25,431
inherited so we inherited you

475
00:31:26,648 --> 00:31:26,898
know when we started this a

476
00:31:27,281 --> 00:31:27,531
little over a little less than

477
00:31:28,648 --> 00:31:28,898
four years ago at this point the

478
00:31:30,648 --> 00:31:30,898
oversight of the the tag agents

479
00:31:31,414 --> 00:31:31,664
any tag agent that was in good

480
00:31:32,414 --> 00:31:32,664
standing with theokklahoma

481
00:31:33,181 --> 00:31:33,431
taxxmission was offered a

482
00:31:34,681 --> 00:31:34,931
license to become a licensed

483
00:31:36,414 --> 00:31:36,664
operator under Service Oklahoma

484
00:31:37,181 --> 00:31:37,431
and so we inherited at the time

485
00:31:39,214 --> 00:31:39,464
about250 total licensed

486
00:31:39,748 --> 00:31:39,998
operators that we're all

487
00:31:40,314 --> 00:31:40,564
operating

488
00:31:42,681 --> 00:31:42,931
in their own own methods and

489
00:31:43,281 --> 00:31:43,531
methodology their own business

490
00:31:45,114 --> 00:31:45,364
practices etc. and so I think

491
00:31:47,114 --> 00:31:47,364
trying to drive those into a

492
00:31:48,648 --> 00:31:48,898
consistent pattern is something

493
00:31:49,381 --> 00:31:49,631
that we've really focused on and

494
00:31:50,881 --> 00:31:51,131
and I think finding one does

495
00:31:52,414 --> 00:31:52,664
show where there's still some

496
00:31:53,148 --> 00:31:53,398
continued gaps there I think

497
00:31:54,648 --> 00:31:54,898
specifically when it comes to

498
00:31:56,648 --> 00:31:56,898
the hours of deviation prior to

499
00:31:58,381 --> 00:31:58,631
Service Oklahoma they didn't

500
00:32:00,381 --> 00:32:00,631
actually submit any they never

501
00:32:00,981 --> 00:32:01,231
had to submit with their hours

502
00:32:01,581 --> 00:32:01,831
actually were to the Oklama Tax

503
00:32:02,648 --> 00:32:02,898
mission or the department of

504
00:32:04,381 --> 00:32:04,631
Public Safety so it wasn't

505
00:32:04,981 --> 00:32:05,231
actually an exemption process in

506
00:32:06,381 --> 00:32:06,631
place or even a an

507
00:32:07,148 --> 00:32:07,398
acknowledgment of what those

508
00:32:08,914 --> 00:32:09,164
hours were is that something

509
00:32:09,481 --> 00:32:09,731
that the licensed operator board

510
00:32:10,148 --> 00:32:10,398
put into place

511
00:32:12,681 --> 00:32:12,931
fairly early in the

512
00:32:14,381 --> 00:32:14,631
creationervice Oklahoma is that

513
00:32:15,148 --> 00:32:15,398
they actually had to put stated

514
00:32:16,881 --> 00:32:17,131
hours and I think something

515
00:32:18,381 --> 00:32:18,631
that we've taken from finding

516
00:32:19,148 --> 00:32:19,398
one that we agree with and

517
00:32:19,748 --> 00:32:19,998
that we're putting into

518
00:32:20,948 --> 00:32:21,198
practices that our existing

519
00:32:22,881 --> 00:32:23,131
audit process has a gap in

520
00:32:24,381 --> 00:32:24,631
identifying whether they're

521
00:32:25,114 --> 00:32:25,364
actually upholding the hours of

522
00:32:26,614 --> 00:32:26,864
operation that they promised the

523
00:32:28,348 --> 00:32:28,598
operator board they do and it's

524
00:32:29,014 --> 00:32:29,264
something I think we can build

525
00:32:30,881 --> 00:32:31,131
into existing existing audits

526
00:32:31,514 --> 00:32:31,764
without taking any additional

527
00:32:32,648 --> 00:32:32,898
resources it's just something we

528
00:32:34,381 --> 00:32:34,631
can add to the existing process

529
00:32:35,181 --> 00:32:35,431
to make things a little bit more

530
00:32:36,948 --> 00:32:37,198
clear and more defined and so

531
00:32:38,381 --> 00:32:38,631
I think that's something that

532
00:32:39,114 --> 00:32:39,364
that we're really focused on

533
00:32:39,681 --> 00:32:39,931
I think the other thing that

534
00:32:42,881 --> 00:32:43,131
we is one of the advantages of

535
00:32:44,614 --> 00:32:44,864
Projectboost that's also going

536
00:32:45,248 --> 00:32:45,498
to help in our audit

537
00:32:46,848 --> 00:32:47,098
processesreviously it was really

538
00:32:48,848 --> 00:32:49,098
hard to audit when

539
00:32:50,381 --> 00:32:50,631
transactions were taking place

540
00:32:52,381 --> 00:32:52,631
in the old system and so with

541
00:32:53,148 --> 00:32:53,398
Projectboost we can now identify

542
00:32:54,848 --> 00:32:55,098
if a licensed operator never is

543
00:32:56,381 --> 00:32:56,631
processing driver's license

544
00:32:58,648 --> 00:32:58,898
transactions between 10 and2 we

545
00:33:00,348 --> 00:33:00,598
have a lot more capabilities now

546
00:33:02,414 --> 00:33:02,664
to actually identify that

547
00:33:02,914 --> 00:33:03,164
they're actually not adhering

548
00:33:04,648 --> 00:33:04,898
even further to their hours or

549
00:33:05,281 --> 00:33:05,531
they're taking breaks in

550
00:33:06,648 --> 00:33:06,898
specific days to be able to hold

551
00:33:07,381 --> 00:33:07,631
them a little bit more

552
00:33:08,614 --> 00:33:08,864
accountable in that piece as

553
00:33:09,214 --> 00:33:09,464
well and so

554
00:33:12,614 --> 00:33:12,864
we really appreciate this

555
00:33:14,914 --> 00:33:15,164
finding I think continuing to to

556
00:33:16,381 --> 00:33:16,631
work on this I think they're as

557
00:33:17,114 --> 00:33:17,364
we think of the private public

558
00:33:18,881 --> 00:33:19,131
partnership there's there's

559
00:33:20,381 --> 00:33:20,631
obviously pros and cons of of

560
00:33:21,014 --> 00:33:21,264
the system that I think have

561
00:33:22,381 --> 00:33:22,631
been highlighted in I think

562
00:33:23,114 --> 00:33:23,364
there is challenges for some of

563
00:33:24,848 --> 00:33:25,098
our operators that are a single

564
00:33:26,648 --> 00:33:26,898
operator location where they

565
00:33:27,281 --> 00:33:27,531
have one employee in some of

566
00:33:29,081 --> 00:33:29,331
these rural locations where if

567
00:33:30,881 --> 00:33:31,131
they're sick they're obviously

568
00:33:32,614 --> 00:33:32,864
have challenges of being closed

569
00:33:33,314 --> 00:33:33,564
if they need to take a lunch

570
00:33:34,648 --> 00:33:34,898
break which is often when

571
00:33:35,281 --> 00:33:35,531
some of our locations are the

572
00:33:37,148 --> 00:33:37,398
busiest they may actually

573
00:33:38,648 --> 00:33:38,898
close for a period of time

574
00:33:39,381 --> 00:33:39,631
whereas in our our system we can

575
00:33:40,048 --> 00:33:40,298
actually have dynam

576
00:33:42,381 --> 00:33:42,631
ic staffing where we can

577
00:33:43,081 --> 00:33:43,331
actually you know have

578
00:33:44,614 --> 00:33:44,864
additional staffing at peak

579
00:33:46,381 --> 00:33:46,631
periods and we have part time

580
00:33:47,014 --> 00:33:47,264
employees that we can adjust

581
00:33:47,548 --> 00:33:47,798
through different periods of

582
00:33:49,114 --> 00:33:49,364
time if we have a a small

583
00:33:50,614 --> 00:33:50,864
location that has two people

584
00:33:51,348 --> 00:33:51,598
that call out we can divert some

585
00:33:52,914 --> 00:33:53,164
of our employees from one of our

586
00:33:54,381 --> 00:33:54,631
other locations to go and

587
00:33:55,148 --> 00:33:55,398
service that that location that

588
00:33:57,148 --> 00:33:57,398
may not be a luxury that some of

589
00:33:58,614 --> 00:33:58,864
the rural licensed operators

590
00:33:59,248 --> 00:33:59,498
have so I think there's some

591
00:34:00,881 --> 00:34:01,131
some obviously some some

592
00:34:02,381 --> 00:34:02,631
business challenges that they

593
00:34:03,414 --> 00:34:03,664
have to to go under being a

594
00:34:04,648 --> 00:34:04,898
smaller business that I think

595
00:34:05,248 --> 00:34:05,498
some of the advantages that we

596
00:34:06,481 --> 00:34:06,731
potentially have as as the state

597
00:34:12,914 --> 00:34:13,164
questionsstions on finding

598
00:34:13,514 --> 00:34:13,764
number one by the members

599
00:34:16,881 --> 00:34:17,131
Senatorhay you're recognized for

600
00:34:18,381 --> 00:34:18,631
a question please directed to

601
00:34:19,181 --> 00:34:19,431
either to the director or to

602
00:34:20,914 --> 00:34:21,164
loft thank you Mr chairman and

603
00:34:24,414 --> 00:34:24,664
and this is to you director

604
00:34:26,648 --> 00:34:26,898
and I know we'll get into

605
00:34:28,648 --> 00:34:28,898
this a little bit more but the

606
00:34:31,148 --> 00:34:31,398
deviations as far as our which I

607
00:34:33,148 --> 00:34:33,398
think's a critical thing when

608
00:34:34,914 --> 00:34:35,164
again when we look at a a

609
00:34:36,414 --> 00:34:36,664
service type scenario because at

610
00:34:37,181 --> 00:34:37,431
the end of the day this is a

611
00:34:42,381 --> 00:34:42,631
retail operation OK? and but

612
00:34:43,414 --> 00:34:43,664
the deviation hours is that

613
00:34:47,148 --> 00:34:47,398
approved by the governing body

614
00:34:50,381 --> 00:34:50,631
because that I believe you

615
00:34:51,081 --> 00:34:51,331
know the structure is you

616
00:34:52,848 --> 00:34:53,098
haveerce Oklahoma but did you

617
00:34:54,681 --> 00:34:54,931
have a governing body over this

618
00:34:56,648 --> 00:34:56,898
it's made up of other people you

619
00:35:00,381 --> 00:35:00,631
just happen to sit on that is

620
00:35:02,648 --> 00:35:02,898
the the change in hours is that

621
00:35:03,381 --> 00:35:03,631
approved by this governing body

622
00:35:08,381 --> 00:35:08,631
thank you for that question

623
00:35:10,381 --> 00:35:10,631
so give a little background on

624
00:35:11,081 --> 00:35:11,331
kind of our structure and then

625
00:35:12,381 --> 00:35:12,631
we're happy to answer the

626
00:35:14,414 --> 00:35:14,664
question so soervice Olahoma

627
00:35:15,181 --> 00:35:15,431
we have essentially two kind of

628
00:35:16,914 --> 00:35:17,164
boards we've an advisory

629
00:35:18,414 --> 00:35:18,664
committee that is made up of six

630
00:35:19,148 --> 00:35:19,398
licensed operators plus a

631
00:35:20,381 --> 00:35:20,631
representative from Service

632
00:35:22,881 --> 00:35:23,131
Oklahoma that gives advice and

633
00:35:24,614 --> 00:35:24,864
and recommendations to both the

634
00:35:25,348 --> 00:35:25,598
agency as well as to the

635
00:35:27,148 --> 00:35:27,398
licensed operator boardard

636
00:35:28,648 --> 00:35:28,898
and so that's an advisory nature

637
00:35:29,348 --> 00:35:29,598
as a whole and that's entirely

638
00:35:30,914 --> 00:35:31,164
made up of licensed operators

639
00:35:31,581 --> 00:35:31,831
and then we actually have a

640
00:35:33,148 --> 00:35:33,398
licensed operator board that has

641
00:35:34,881 --> 00:35:35,131
no oversight of the agency it

642
00:35:35,514 --> 00:35:35,764
has just strictly oversight over

643
00:35:38,648 --> 00:35:38,898
the issuance of licenses and the

644
00:35:39,381 --> 00:35:39,631
oversight of the licensed

645
00:35:40,914 --> 00:35:41,164
operators and so that board is a

646
00:35:42,648 --> 00:35:42,898
nine member board 3 are

647
00:35:43,148 --> 00:35:43,398
appointed by the governor one of

648
00:35:44,681 --> 00:35:44,931
which is the

649
00:35:46,414 --> 00:35:46,664
directorserviceokklahoma 3

650
00:35:47,181 --> 00:35:47,431
are appointed by the pro tempmp

651
00:35:48,648 --> 00:35:48,898
one of which has to be licensed

652
00:35:50,381 --> 00:35:50,631
operator of a county over

653
00:35:52,381 --> 00:35:52,631
100,000 people and then there is

654
00:35:54,381 --> 00:35:54,631
3 appointed by the speaker one

655
00:35:55,148 --> 00:35:55,398
of which has to be a licensed

656
00:35:56,414 --> 00:35:56,664
operator in a county of less

657
00:35:58,414 --> 00:35:58,664
than 100,000 people and so

658
00:36:00,648 --> 00:36:00,898
yes the the we collect the

659
00:36:02,381 --> 00:36:02,631
submissions of the exemptions in

660
00:36:03,148 --> 00:36:03,398
the board to to tax or or

661
00:36:04,681 --> 00:36:04,931
approves or denies what those

662
00:36:05,348 --> 00:36:05,598
exemptions look like so yes the

663
00:36:05,981 --> 00:36:06,231
board

664
00:36:06,514 --> 00:36:06,764
itself is approving those

665
00:36:10,381 --> 00:36:10,631
and then as

666
00:36:10,881 --> 00:36:11,131
as follow up

667
00:36:14,714 --> 00:36:14,964
related to that then

668
00:36:18,614 --> 00:36:18,864
someone has approved

669
00:36:22,381 --> 00:36:22,631
the licensed operator to not

670
00:36:23,381 --> 00:36:23,631
have to be opened during lunch

671
00:36:26,381 --> 00:36:26,631
or not doing certain services

672
00:36:28,648 --> 00:36:28,898
during launch and if so why

673
00:36:29,214 --> 00:36:29,464
would they do that

674
00:36:32,881 --> 00:36:33,131
thank you for that question you

675
00:36:34,881 --> 00:36:35,131
know I I don't want to speak on

676
00:36:36,414 --> 00:36:36,664
on behalf of the board'll I'll

677
00:36:37,048 --> 00:36:37,298
say that the board is trying to

678
00:36:39,181 --> 00:36:39,431
be consistent and reasonable of

679
00:36:40,648 --> 00:36:40,898
what makes sense in different

680
00:36:41,281 --> 00:36:41,531
communities and I think that

681
00:36:44,914 --> 00:36:45,164
there's been an effort of of

682
00:36:45,514 --> 00:36:45,764
trying to make sure that

683
00:36:48,648 --> 00:36:48,898
that it makes sense in in

684
00:36:49,214 --> 00:36:49,464
different communities because I

685
00:36:50,614 --> 00:36:50,864
do think that there are for

686
00:36:51,214 --> 00:36:51,464
example there are rural

687
00:36:52,648 --> 00:36:52,898
communities that Friday

688
00:36:54,381 --> 00:36:54,631
afternoons there's no traffic

689
00:36:55,081 --> 00:36:55,331
coming into the location because

690
00:36:55,781 --> 00:36:56,031
they're all going to the Friday

691
00:36:56,881 --> 00:36:57,131
night football game and so it's

692
00:36:58,381 --> 00:36:58,631
one of those things that I think

693
00:36:59,114 --> 00:36:59,364
the board's taken into

694
00:37:00,381 --> 00:37:00,631
consideration. I think they've

695
00:37:01,081 --> 00:37:01,331
taken a stance that as long as

696
00:37:03,114 --> 00:37:03,364
the operators open40 hours in

697
00:37:04,648 --> 00:37:04,898
some way shape or form they

698
00:37:05,281 --> 00:37:05,531
pretty much granted that

699
00:37:06,881 --> 00:37:07,131
exemption historically and so I

700
00:37:07,514 --> 00:37:07,764
can always speak to what they've

701
00:37:08,648 --> 00:37:08,898
historically done and I can't

702
00:37:09,314 --> 00:37:09,564
give you exact reasons why

703
00:37:09,848 --> 00:37:10,098
they've done that

704
00:37:14,614 --> 00:37:14,864
one last follow up ok tied in

705
00:37:16,848 --> 00:37:17,098
with that I believe that

706
00:37:20,581 --> 00:37:20,831
there is supposed to be4 hours

707
00:37:22,848 --> 00:37:23,098
outside of normal business hours

708
00:37:26,848 --> 00:37:27,098
so to speak so is are those

709
00:37:28,848 --> 00:37:29,098
hours being made up somewhere

710
00:37:30,614 --> 00:37:30,864
else are they being open on

711
00:37:32,848 --> 00:37:33,098
Saturday or is there some way

712
00:37:34,614 --> 00:37:34,864
they're still providing the

713
00:37:36,648 --> 00:37:36,898
service where you can get this

714
00:37:37,348 --> 00:37:37,598
beyond just normal hours

715
00:37:42,614 --> 00:37:42,864
thank you for that question I

716
00:37:43,214 --> 00:37:43,464
think historically they've been

717
00:37:46,348 --> 00:37:46,598
open40 total hours and I don't

718
00:37:47,048 --> 00:37:47,298
think they've necessarily you

719
00:37:49,081 --> 00:37:49,331
know and I think as as loft's

720
00:37:51,081 --> 00:37:51,331
finding represents there's a you

721
00:37:53,114 --> 00:37:53,364
know70+ percent that are not

722
00:37:54,914 --> 00:37:55,164
having those four hours outside

723
00:37:56,648 --> 00:37:56,898
of the normal business hours

724
00:37:57,281 --> 00:37:57,531
that's been the most common

725
00:37:59,114 --> 00:37:59,364
exemption that's been granted is

726
00:38:00,648 --> 00:38:00,898
they've been open40 but they

727
00:38:02,381 --> 00:38:02,631
don't have those four hours that

728
00:38:03,414 --> 00:38:03,664
are after5 or on the weekends

729
00:38:04,648 --> 00:38:04,898
etc. and so that's typically

730
00:38:05,314 --> 00:38:05,564
been the most common exemption

731
00:38:05,981 --> 00:38:06,231
the board has granted

732
00:38:09,548 --> 00:38:09,798
Representative Heffner

733
00:38:13,414 --> 00:38:13,664
thank you chairman thank you for

734
00:38:15,148 --> 00:38:15,398
thank you for loft and

735
00:38:18,381 --> 00:38:18,631
thank you for being here

736
00:38:20,414 --> 00:38:20,664
director with a large

737
00:38:22,648 --> 00:38:22,898
investment that we put into

738
00:38:25,381 --> 00:38:25,631
boost it has significantly

739
00:38:28,481 --> 00:38:28,731
reduced wait times looks like

740
00:38:29,081 --> 00:38:29,331
the

741
00:38:32,648 --> 00:38:32,898
the average is in here and maybe

742
00:38:35,214 --> 00:38:35,464
not the median time but again it

743
00:38:36,914 --> 00:38:37,164
it it has done some good with

744
00:38:38,914 --> 00:38:39,164
that big investment do you see

745
00:38:42,381 --> 00:38:42,631
with the more use of online that

746
00:38:44,914 --> 00:38:45,164
by investing in this large IT

747
00:38:47,181 --> 00:38:47,431
investment will also help reduce

748
00:38:48,481 --> 00:38:48,731
costs to Oklahomans

749
00:38:54,381 --> 00:38:54,631
thank you for that question I

750
00:38:56,414 --> 00:38:56,664
think so a couple things on

751
00:38:58,414 --> 00:38:58,664
on Project boost so Projectboost

752
00:39:00,381 --> 00:39:00,631
one upgraded our motor vehicle

753
00:39:01,148 --> 00:39:01,398
system of record and it

754
00:39:02,648 --> 00:39:02,898
completely replaced our driver's

755
00:39:03,348 --> 00:39:03,598
license system of record and

756
00:39:04,848 --> 00:39:05,098
combined them into 11 distinct

757
00:39:06,881 --> 00:39:07,131
system and so I think Walf

758
00:39:07,448 --> 00:39:07,698
highlighted some of those

759
00:39:08,881 --> 00:39:09,131
advantages the transaction

760
00:39:10,914 --> 00:39:11,164
time is a big piece of it it has

761
00:39:12,881 --> 00:39:13,131
reduced you know they they're

762
00:39:14,414 --> 00:39:14,664
showing the wait times here of

763
00:39:15,014 --> 00:39:15,264
an average of 24 minutes of our

764
00:39:17,148 --> 00:39:17,398
locations because of the faster

765
00:39:18,648 --> 00:39:18,898
transaction times or wait times

766
00:39:19,381 --> 00:39:19,631
in the past you know, I think

767
00:39:20,714 --> 00:39:20,964
quarter of kind of average even

768
00:39:21,381 --> 00:39:21,631
less than that I think we're

769
00:39:22,014 --> 00:39:22,264
about

770
00:39:24,381 --> 00:39:24,631
about 12 to14 minute average

771
00:39:25,148 --> 00:39:25,398
wait time across our locations

772
00:39:27,181 --> 00:39:27,431
currently we have not seen an it

773
00:39:29,181 --> 00:39:29,431
also combined the online

774
00:39:30,881 --> 00:39:31,131
services provided to citizens

775
00:39:32,648 --> 00:39:32,898
where it is a similar experience

776
00:39:33,348 --> 00:39:33,598
if you're getting a motor

777
00:39:34,914 --> 00:39:35,164
vehicle transaction renewed or a

778
00:39:36,914 --> 00:39:37,164
driver's license transaction

779
00:39:37,514 --> 00:39:37,764
renewed and historically there

780
00:39:38,914 --> 00:39:39,164
have been two separate kind of

781
00:39:40,648 --> 00:39:40,898
experiences for a citizen so

782
00:39:42,414 --> 00:39:42,664
it's making it a more consistent

783
00:39:43,148 --> 00:39:43,398
experience for a citizen on our

784
00:39:46,381 --> 00:39:46,631
online services as well from

785
00:39:47,014 --> 00:39:47,264
a driver's license perspective

786
00:39:49,148 --> 00:39:49,398
we are not seeing an increase of

787
00:39:50,681 --> 00:39:50,931
usage when it comes to online

788
00:39:51,348 --> 00:39:51,598
driver's license renewals

789
00:39:53,114 --> 00:39:53,364
it's been I think it's actually

790
00:39:54,648 --> 00:39:54,898
decreased by a couple of

791
00:39:55,381 --> 00:39:55,631
percentage points over the last

792
00:39:56,881 --> 00:39:57,131
couple of years I think part of

793
00:39:59,114 --> 00:39:59,364
that is a lot of times you

794
00:40:00,381 --> 00:40:00,631
have to bring in physical

795
00:40:00,914 --> 00:40:01,164
documents sometimes you have to

796
00:40:02,881 --> 00:40:03,131
retake a photo and I think it

797
00:40:04,614 --> 00:40:04,864
was especially peaked during the

798
00:40:05,314 --> 00:40:05,564
covid period of time when people

799
00:40:06,614 --> 00:40:06,864
either not wanting to go into

800
00:40:08,648 --> 00:40:08,898
aation or the wait times were

801
00:40:10,381 --> 00:40:10,631
so long they couldn't get into a

802
00:40:11,114 --> 00:40:11,364
location so we've actually seen

803
00:40:12,648 --> 00:40:12,898
the usage of online driver's

804
00:40:14,648 --> 00:40:14,898
licenses decrease I don't

805
00:40:16,381 --> 00:40:16,631
think from a citizen's

806
00:40:16,914 --> 00:40:17,164
perspective their costs are

807
00:40:18,381 --> 00:40:18,631
going to stay the same because

808
00:40:19,181 --> 00:40:19,431
those are statutorily set so we

809
00:40:20,714 --> 00:40:20,964
don't change the price a citizen

810
00:40:21,381 --> 00:40:21,631
pays and they pay the

811
00:40:22,881 --> 00:40:23,131
same amount for a driver's

812
00:40:24,381 --> 00:40:24,631
license whether it's an online

813
00:40:25,081 --> 00:40:25,331
transaction or in person

814
00:40:25,614 --> 00:40:25,864
transaction.

815
00:40:28,648 --> 00:40:28,898
thank you

816
00:40:29,248 --> 00:40:29,498
thank you

817
00:40:30,681 --> 00:40:30,931
as

818
00:40:32,481 --> 00:40:32,731
you

819
00:40:35,181 --> 00:40:35,431
we're moving more towards a

820
00:40:38,614 --> 00:40:38,864
digital age as well. So just

821
00:40:39,348 --> 00:40:39,598
seeing that how that large

822
00:40:42,381 --> 00:40:42,631
investment and maybe

823
00:40:44,381 --> 00:40:44,631
increasing online use whether

824
00:40:46,381 --> 00:40:46,631
they still may be a need for

825
00:40:48,348 --> 00:40:48,598
physical locations but

826
00:40:49,148 --> 00:40:49,398
decreasing those physical

827
00:40:51,148 --> 00:40:51,398
locations may also be something

828
00:40:52,914 --> 00:40:53,164
that we see in the future. do

829
00:40:55,181 --> 00:40:55,431
you see that trend in at least

830
00:40:58,381 --> 00:40:58,631
maybe lowering costs since we

831
00:41:00,648 --> 00:41:00,898
don't have those sort of

832
00:41:02,614 --> 00:41:02,864
expenses anymore if we reduce

833
00:41:03,281 --> 00:41:03,531
those physical locations

834
00:41:06,614 --> 00:41:06,864
thank you for that question I

835
00:41:08,681 --> 00:41:08,931
think so one since we've started

836
00:41:09,448 --> 00:41:09,698
Serviceo we've seen a decrease

837
00:41:10,914 --> 00:41:11,164
in physical locations from

838
00:41:12,914 --> 00:41:13,164
about250 down to I think234

839
00:41:15,148 --> 00:41:15,398
today we've also had a a small

840
00:41:16,648 --> 00:41:16,898
decrease in our actually state

841
00:41:17,281 --> 00:41:17,531
run locations I think we've

842
00:41:18,914 --> 00:41:19,164
closed two or three of those

843
00:41:20,381 --> 00:41:20,631
over the the time since we've

844
00:41:21,414 --> 00:41:21,664
been in been in existence

845
00:41:22,881 --> 00:41:23,131
also so a couple of other things

846
00:41:25,148 --> 00:41:25,398
I'd point out is on online

847
00:41:26,648 --> 00:41:26,898
motor vehicle transactions the

848
00:41:28,648 --> 00:41:28,898
licensed operators actually

849
00:41:29,281 --> 00:41:29,531
perform the transaction of that

850
00:41:30,648 --> 00:41:30,898
piece and so they they're

851
00:41:32,381 --> 00:41:32,631
actually needed to perform the

852
00:41:33,181 --> 00:41:33,431
actual physical or the the

853
00:41:33,748 --> 00:41:33,998
actual processing of that

854
00:41:34,281 --> 00:41:34,531
transaction

855
00:41:37,181 --> 00:41:37,431
theline driver's license

856
00:41:39,414 --> 00:41:39,664
component as well statutorily

857
00:41:40,648 --> 00:41:40,898
you have to actually come see us

858
00:41:41,281 --> 00:41:41,531
every other time you renew your

859
00:41:42,648 --> 00:41:42,898
driver's license so we have to

860
00:41:43,281 --> 00:41:43,531
see you in person every other

861
00:41:44,614 --> 00:41:44,864
time so there's always going to

862
00:41:46,381 --> 00:41:46,631
be a need for a citizen to have

863
00:41:47,148 --> 00:41:47,398
to actually go and see a

864
00:41:48,914 --> 00:41:49,164
physical location the other

865
00:41:50,348 --> 00:41:50,598
thing I'd say just

866
00:41:51,381 --> 00:41:51,631
philosophically we want to meet

867
00:41:52,681 --> 00:41:52,931
citizens where they are and so

868
00:41:53,314 --> 00:41:53,564
we want to give citizens the

869
00:41:55,181 --> 00:41:55,431
option of the citizen wants to

870
00:41:57,181 --> 00:41:57,431
obtain services at their home on

871
00:41:58,381 --> 00:41:58,631
their couch on a Friday night

872
00:41:59,048 --> 00:41:59,298
we're going to make that an

873
00:41:59,648 --> 00:41:59,898
option but if they want to come

874
00:42:00,714 --> 00:42:00,964
in and see us and have a

875
00:42:02,414 --> 00:42:02,664
friendly service representative

876
00:42:03,014 --> 00:42:03,264
meet and greet them we're going

877
00:42:03,714 --> 00:42:03,964
to provide that service as well

878
00:42:04,381 --> 00:42:04,631
so we really want to meet our

879
00:42:05,014 --> 00:42:05,264
citizen

880
00:42:06,414 --> 00:42:06,664
s where they are but I do

881
00:42:08,381 --> 00:42:08,631
think long term there's a couple

882
00:42:09,114 --> 00:42:09,364
of different options of either

883
00:42:09,748 --> 00:42:09,998
we could look at and I think

884
00:42:10,614 --> 00:42:10,864
this was actually going to

885
00:42:12,381 --> 00:42:12,631
become evident in finding too

886
00:42:13,148 --> 00:42:13,398
but we can look at what does the

887
00:42:14,881 --> 00:42:15,131
future footprint look like and

888
00:42:17,114 --> 00:42:17,364
it pro probably is a a

889
00:42:18,614 --> 00:42:18,864
potential decrease that we could

890
00:42:19,248 --> 00:42:19,498
look at but it also is a

891
00:42:20,881 --> 00:42:21,131
potential opportunity of if

892
00:42:21,514 --> 00:42:21,764
we're actually taking some

893
00:42:22,881 --> 00:42:23,131
volume away from these services

894
00:42:24,414 --> 00:42:24,664
what other services could we

895
00:42:25,214 --> 00:42:25,464
possibly offer a citizen that

896
00:42:26,414 --> 00:42:26,664
makes sense for them to actually

897
00:42:27,114 --> 00:42:27,364
obtain at our locations

898
00:42:31,848 --> 00:42:32,098
Senator Renhard you're

899
00:42:32,281 --> 00:42:32,531
recognized for a question

900
00:42:35,148 --> 00:42:35,398
thank you Mr chairman this first

901
00:42:36,914 --> 00:42:37,164
question is for the loft

902
00:42:40,681 --> 00:42:40,931
representative of the72%

903
00:42:41,248 --> 00:42:41,498
that you surveyed that had

904
00:42:43,214 --> 00:42:43,464
deviations of time do we know

905
00:42:45,214 --> 00:42:45,464
how many of those were had had

906
00:42:46,914 --> 00:42:47,164
received exemptions for those

907
00:42:47,481 --> 00:42:47,731
deviations or do we have that

908
00:42:48,148 --> 00:42:48,398
breakdown

909
00:42:56,914 --> 00:42:57,164
thank you for the question and

910
00:42:58,648 --> 00:42:58,898
it was all so we looked at all

911
00:43:02,981 --> 00:43:03,231
of them so all all72% of them

912
00:43:03,648 --> 00:43:03,898
have approved deviations.

913
00:43:10,614 --> 00:43:10,864
thank you. so Mrrector I just

914
00:43:12,881 --> 00:43:13,131
I guess I'm a little curious

915
00:43:15,214 --> 00:43:15,464
maybe either on are we

916
00:43:18,381 --> 00:43:18,631
are we approving almost any

917
00:43:19,148 --> 00:43:19,398
exemption that is you know,

918
00:43:20,881 --> 00:43:21,131
comes across the desk just for

919
00:43:22,881 --> 00:43:23,131
ease or or do we need a

920
00:43:24,881 --> 00:43:25,131
component of of some level of

921
00:43:26,648 --> 00:43:26,898
enforcement or consequences for

922
00:43:29,148 --> 00:43:29,398
these entities because if72% of

923
00:43:32,414 --> 00:43:32,664
the234 licensed operators are

924
00:43:34,381 --> 00:43:34,631
are not fulfilling their

925
00:43:36,648 --> 00:43:36,898
statutory requirements and these

926
00:43:38,414 --> 00:43:38,664
are lucrative contracts right? I

927
00:43:39,114 --> 00:43:39,364
mean the the state is

928
00:43:40,914 --> 00:43:41,164
effectively allowing a private

929
00:43:42,914 --> 00:43:43,164
business to to go into an area

930
00:43:45,148 --> 00:43:45,398
remove all competition I

931
00:43:45,714 --> 00:43:45,964
think

932
00:43:48,381 --> 00:43:48,631
that's where maybe the rub comes

933
00:43:49,114 --> 00:43:49,364
from what we're offering our

934
00:43:51,114 --> 00:43:51,364
citizens if if we're either

935
00:43:52,881 --> 00:43:53,131
offering blanket exemptions and

936
00:43:54,614 --> 00:43:54,864
so everybody that says hey I

937
00:43:55,348 --> 00:43:55,598
can't fulfill these hours can we

938
00:43:58,381 --> 00:43:58,631
get one or do we need to either

939
00:43:59,114 --> 00:43:59,364
provide some resources or

940
00:44:00,881 --> 00:44:01,131
internally for you guys to up

941
00:44:02,381 --> 00:44:02,631
the enforcement to make sure

942
00:44:03,148 --> 00:44:03,398
that they're they're fulfilling

943
00:44:03,814 --> 00:44:04,064
their statutory requirements

944
00:44:08,414 --> 00:44:08,664
thank you for that question and

945
00:44:09,114 --> 00:44:09,364
so we

946
00:44:10,881 --> 00:44:11,131
and I think this was a gap that

947
00:44:12,881 --> 00:44:13,131
law found that we were embedding

948
00:44:14,614 --> 00:44:14,864
into our audit process but we

949
00:44:16,614 --> 00:44:16,864
are enforcing the exemptions

950
00:44:17,281 --> 00:44:17,531
that are approved by the

951
00:44:18,881 --> 00:44:19,131
licensed operator boardard so we

952
00:44:20,648 --> 00:44:20,898
as an agency do not approve the

953
00:44:21,281 --> 00:44:21,531
exemption of these hours and so

954
00:44:22,914 --> 00:44:23,164
that's done by our board we just

955
00:44:24,648 --> 00:44:24,898
enforced the regulatory

956
00:44:25,148 --> 00:44:25,398
component once those have been

957
00:44:26,681 --> 00:44:26,931
approved by the board so

958
00:44:27,181 --> 00:44:27,431
anything the board approves is

959
00:44:29,181 --> 00:44:29,431
our responsibility to have the

960
00:44:30,914 --> 00:44:31,164
regulatory component. I will say

961
00:44:31,581 --> 00:44:31,831
the board doesn't

962
00:44:34,614 --> 00:44:34,864
I don't know the percent of the

963
00:44:35,314 --> 00:44:35,564
exemptions they've approved

964
00:44:36,381 --> 00:44:36,631
historically they've approved

965
00:44:37,014 --> 00:44:37,264
anything over40 hours and

966
00:44:38,381 --> 00:44:38,631
anything under40 hours they've

967
00:44:40,381 --> 00:44:40,631
denied and so I do know there

968
00:44:41,014 --> 00:44:41,264
have been a handful that they

969
00:44:42,381 --> 00:44:42,631
have not approved so it's not

970
00:44:43,181 --> 00:44:43,431
been a blanket approval but

971
00:44:44,914 --> 00:44:45,164
they've set a pretty pretty

972
00:44:46,348 --> 00:44:46,598
straight threshold that as long

973
00:44:47,148 --> 00:44:47,398
as the licensed operator hits

974
00:44:48,648 --> 00:44:48,898
this number you they can get the

975
00:44:49,348 --> 00:44:49,598
exemption and I think that

976
00:44:50,481 --> 00:44:50,731
actually's had a

977
00:44:54,614 --> 00:44:54,864
an effective where once the

978
00:44:55,248 --> 00:44:55,498
licensed operators know that

979
00:44:56,381 --> 00:44:56,631
we've had more exemptions come

980
00:44:57,148 --> 00:44:57,398
through every year because they

981
00:44:58,381 --> 00:44:58,631
know they can get away with

982
00:44:59,114 --> 00:44:59,364
being open40 hours and not being

983
00:45:00,848 --> 00:45:01,098
open those additional hours but

984
00:45:02,881 --> 00:45:03,131
but that's all all handled by

985
00:45:03,548 --> 00:45:03,798
the board itself not by the

986
00:45:04,081 --> 00:45:04,331
agency.

987
00:45:07,214 --> 00:45:07,464
thank you for that answer

988
00:45:10,881 --> 00:45:11,131
so let me ask you this then who

989
00:45:13,114 --> 00:45:13,364
who handles the

990
00:45:16,648 --> 00:45:16,898
the the audits of that because

991
00:45:18,648 --> 00:45:18,898
as we saw on the board right

992
00:45:20,381 --> 00:45:20,631
somebody has got an exemption

993
00:45:22,614 --> 00:45:22,864
for you know40 hours but then we

994
00:45:24,848 --> 00:45:25,098
see a you know a citizen in

995
00:45:26,614 --> 00:45:26,864
that area pulls google up and

996
00:45:27,214 --> 00:45:27,464
says OK great I can show up at

997
00:45:28,848 --> 00:45:29,098
this time and that's not the

998
00:45:30,781 --> 00:45:31,031
that's not the actual time

999
00:45:32,614 --> 00:45:32,864
because it differs and so is

1000
00:45:34,848 --> 00:45:35,098
there a you you know is there a

1001
00:45:36,614 --> 00:45:36,864
a quarterly an annual what does

1002
00:45:38,581 --> 00:45:38,831
that look like in terms of

1003
00:45:40,481 --> 00:45:40,731
either you all that are going

1004
00:45:41,148 --> 00:45:41,398
out and making sure that

1005
00:45:42,948 --> 00:45:43,198
if they've got an exemption

1006
00:45:44,648 --> 00:45:44,898
they're at least at minimum

1007
00:45:45,214 --> 00:45:45,464
following that exemption

1008
00:45:48,881 --> 00:45:49,131
yes thank you for that question

1009
00:45:50,881 --> 00:45:51,131
so our audit process we have

1010
00:45:52,614 --> 00:45:52,864
you know really three different

1011
00:45:53,348 --> 00:45:53,598
types of audits right now we

1012
00:45:54,614 --> 00:45:54,864
have a field audit where we

1013
00:45:55,281 --> 00:45:55,531
actually go and we visit every

1014
00:45:57,114 --> 00:45:57,364
single licensed operator that

1015
00:45:58,648 --> 00:45:58,898
is checking inventory it's

1016
00:46:00,381 --> 00:46:00,631
checking business process etc.

1017
00:46:02,381 --> 00:46:02,631
we have transactional audits

1018
00:46:03,014 --> 00:46:03,264
that's looking at the

1019
00:46:04,381 --> 00:46:04,631
transactions themselves and we

1020
00:46:05,014 --> 00:46:05,264
have a full audit that's looking

1021
00:46:06,381 --> 00:46:06,631
at kind of the the financial

1022
00:46:08,381 --> 00:46:08,631
side as well and so historically

1023
00:46:09,048 --> 00:46:09,298
those audits have always taken

1024
00:46:10,948 --> 00:46:11,198
it more of a regulatory side to

1025
00:46:12,681 --> 00:46:12,931
be sure that the transactions

1026
00:46:14,414 --> 00:46:14,664
are being done properly so we're

1027
00:46:15,048 --> 00:46:15,298
not giving any license to

1028
00:46:15,648 --> 00:46:15,898
somebody who shouldn't have a

1029
00:46:16,248 --> 00:46:16,498
license or that the money's

1030
00:46:16,814 --> 00:46:17,064
being

1031
00:46:18,414 --> 00:46:18,664
collected properly so that we

1032
00:46:20,381 --> 00:46:20,631
aren't having fraud or abuse

1033
00:46:21,181 --> 00:46:21,431
taking place and and I'll I'll

1034
00:46:22,648 --> 00:46:22,898
give our audit team a ton of

1035
00:46:24,648 --> 00:46:24,898
kudos from from that perspective

1036
00:46:25,381 --> 00:46:25,631
in the last year they've

1037
00:46:26,614 --> 00:46:26,864
actually caught over a million

1038
00:46:28,414 --> 00:46:28,664
dollars and in fraud from

1039
00:46:28,914 --> 00:46:29,164
several licensed operators who

1040
00:46:30,381 --> 00:46:30,631
actually have criminal charges

1041
00:46:31,148 --> 00:46:31,398
being in the process of being

1042
00:46:33,181 --> 00:46:33,431
being charged where there's a

1043
00:46:34,914 --> 00:46:35,164
a gap is something that we need

1044
00:46:36,648 --> 00:46:36,898
to focus on and we do need to

1045
00:46:38,781 --> 00:46:39,031
work on is being more adhering

1046
00:46:39,514 --> 00:46:39,764
to double checking and and

1047
00:46:40,648 --> 00:46:40,898
making sure that they're

1048
00:46:42,414 --> 00:46:42,664
actually open the hours they do

1049
00:46:43,048 --> 00:46:43,298
say they're going to be open and

1050
00:46:44,681 --> 00:46:44,931
so I think that's finding off

1051
00:46:45,481 --> 00:46:45,731
tabs that we we agree with and

1052
00:46:46,148 --> 00:46:46,398
appreciate and then I think

1053
00:46:46,681 --> 00:46:46,931
there's

1054
00:46:48,681 --> 00:46:48,931
a secondary component of this

1055
00:46:50,381 --> 00:46:50,631
that's later on in inA's

1056
00:46:51,114 --> 00:46:51,364
recommendations is that we also

1057
00:46:52,614 --> 00:46:52,864
need to be sure that we're

1058
00:46:54,648 --> 00:46:54,898
giving citizens an avenue to

1059
00:46:55,248 --> 00:46:55,498
contact us directly when they're

1060
00:46:56,614 --> 00:46:56,864
having frustrations or

1061
00:46:57,114 --> 00:46:57,364
challenges with licensed

1062
00:46:58,681 --> 00:46:58,931
operators that may be happening

1063
00:47:00,414 --> 00:47:00,664
outside of our audit process or

1064
00:47:01,081 --> 00:47:01,331
things that we're missing so we

1065
00:47:02,681 --> 00:47:02,931
can take that feedback and then

1066
00:47:04,414 --> 00:47:04,664
actually do an investigation and

1067
00:47:05,114 --> 00:47:05,364
then hold the license operators

1068
00:47:05,748 --> 00:47:05,998
accountable

1069
00:47:12,431 --> 00:47:12,681
from the accountability

1070
00:47:13,181 --> 00:47:13,431
standpoint that you're that that

1071
00:47:15,148 --> 00:47:15,398
you're just referencing you

1072
00:47:17,148 --> 00:47:17,398
know how difficult is that for

1073
00:47:18,881 --> 00:47:19,131
you whenever you're having to

1074
00:47:19,481 --> 00:47:19,731
deal with the you know with the

1075
00:47:20,148 --> 00:47:20,398
board

1076
00:47:22,648 --> 00:47:22,898
and I guess my point is I

1077
00:47:24,381 --> 00:47:24,631
mean I'm probably got to take

1078
00:47:25,148 --> 00:47:25,398
personally got to take some of

1079
00:47:26,914 --> 00:47:27,164
the blame as one of the creators

1080
00:47:28,381 --> 00:47:28,631
of of you know ofervice Oklahoma

1081
00:47:30,648 --> 00:47:30,898
we were trying to be to give a

1082
00:47:32,881 --> 00:47:33,131
voice to the original250 that

1083
00:47:34,648 --> 00:47:34,898
you know that you inherited we

1084
00:47:36,381 --> 00:47:36,631
certainly wanted them to have a

1085
00:47:38,648 --> 00:47:38,898
voice in this process but from a

1086
00:47:40,914 --> 00:47:41,164
stick and carrot standpoint I

1087
00:47:42,914 --> 00:47:43,164
mean what what kind of handcuffs

1088
00:47:44,681 --> 00:47:44,931
do you feel like that you have

1089
00:47:46,414 --> 00:47:46,664
as a result of a board that's

1090
00:47:48,514 --> 00:47:48,764
approving ours yet you as a

1091
00:47:49,081 --> 00:47:49,331
director is trying to

1092
00:47:52,881 --> 00:47:53,131
seek consistency you know in

1093
00:47:53,414 --> 00:47:53,664
statewide operations

1094
00:47:56,648 --> 00:47:56,898
thank you for that question I

1095
00:47:57,314 --> 00:47:57,564
think

1096
00:47:58,948 --> 00:47:59,198
the relationship just in general

1097
00:48:00,381 --> 00:48:00,631
with our licensed operators I

1098
00:48:01,181 --> 00:48:01,431
think is complicated because we

1099
00:48:03,181 --> 00:48:03,431
have on one side a a regulatory

1100
00:48:04,881 --> 00:48:05,131
component of holding them

1101
00:48:05,514 --> 00:48:05,764
accountable and making sure

1102
00:48:06,648 --> 00:48:06,898
they're doing business in the

1103
00:48:07,414 --> 00:48:07,664
right ways but then on the flip

1104
00:48:08,648 --> 00:48:08,898
side we have a partnership

1105
00:48:09,281 --> 00:48:09,531
relationship as well because

1106
00:48:10,648 --> 00:48:10,898
they are our third party

1107
00:48:11,148 --> 00:48:11,398
providers of our services and we

1108
00:48:12,614 --> 00:48:12,864
need to be partners in doing

1109
00:48:14,648 --> 00:48:14,898
that so I think and and

1110
00:48:15,148 --> 00:48:15,398
historically if you go back to

1111
00:48:16,914 --> 00:48:17,164
prepriorityervice Oklahoma that

1112
00:48:18,381 --> 00:48:18,631
had been a contentious

1113
00:48:18,914 --> 00:48:19,164
relationship and so I think

1114
00:48:20,681 --> 00:48:20,931
there's an interesting dynamic

1115
00:48:21,281 --> 00:48:21,531
in that relationship as a whole

1116
00:48:23,181 --> 00:48:23,431
because historically they

1117
00:48:24,414 --> 00:48:24,664
wouldn't go to the agency when

1118
00:48:25,081 --> 00:48:25,331
they had a problem or an issue

1119
00:48:26,414 --> 00:48:26,664
or a question they go straight

1120
00:48:27,081 --> 00:48:27,331
to a legislator when they had a

1121
00:48:27,714 --> 00:48:27,964
challenge

1122
00:48:28,848 --> 00:48:29,098
and it is become there's a

1123
00:48:30,848 --> 00:48:31,098
political aspect to it as well

1124
00:48:32,614 --> 00:48:32,864
speaking on on the board

1125
00:48:34,348 --> 00:48:34,598
itself I think there are

1126
00:48:34,948 --> 00:48:35,198
challenges because you have two

1127
00:48:35,614 --> 00:48:35,864
licenses

1128
00:48:37,614 --> 00:48:37,864
statutorily you're required to

1129
00:48:38,648 --> 00:48:38,898
have two licensed operators on

1130
00:48:40,381 --> 00:48:40,631
our our board.urrently we have

1131
00:48:41,014 --> 00:48:41,264
four of the nine members of our

1132
00:48:43,148 --> 00:48:43,398
border licensed operators and so

1133
00:48:45,148 --> 00:48:45,398
there is advantages of that

1134
00:48:46,614 --> 00:48:46,864
because they can give good

1135
00:48:47,214 --> 00:48:47,464
historical knowledge but then

1136
00:48:48,881 --> 00:48:49,131
there's also potential conflicts

1137
00:48:49,614 --> 00:48:49,864
when they're actually approving

1138
00:48:51,214 --> 00:48:51,464
or disapproving hours or items

1139
00:48:52,681 --> 00:48:52,931
that are specifically related to

1140
00:48:54,381 --> 00:48:54,631
their business operations so

1141
00:48:55,181 --> 00:48:55,431
there are definitely challenges

1142
00:48:55,848 --> 00:48:56,098
when it comes to to that as a

1143
00:48:56,514 --> 00:48:56,764
whole

1144
00:49:02,348 --> 00:49:02,598
in the early days we had

1145
00:49:03,381 --> 00:49:03,631
and I think you alluded to it

1146
00:49:06,914 --> 00:49:07,164
prior toerce Oklahoma at tag

1147
00:49:08,881 --> 00:49:09,131
agents that we refer to them as

1148
00:49:10,881 --> 00:49:11,131
tag agents they were appointees

1149
00:49:11,581 --> 00:49:11,831
or appointments by the

1150
00:49:12,114 --> 00:49:12,364
legislature

1151
00:49:16,381 --> 00:49:16,631
you might explain what the

1152
00:49:19,314 --> 00:49:19,564
new process is now and how that

1153
00:49:21,114 --> 00:49:21,364
works and to a degree I think

1154
00:49:24,381 --> 00:49:24,631
we created somewhat of a of a

1155
00:49:26,848 --> 00:49:27,098
franchise environment now as

1156
00:49:27,414 --> 00:49:27,664
it relates to licensed operators

1157
00:49:30,848 --> 00:49:31,098
thank you for that question so

1158
00:49:32,614 --> 00:49:32,864
historically going way back in

1159
00:49:34,381 --> 00:49:34,631
time yes they were senate

1160
00:49:34,981 --> 00:49:35,231
appointees in their local

1161
00:49:36,614 --> 00:49:36,864
communities that transition

1162
00:49:37,248 --> 00:49:37,498
to be where they were appointed

1163
00:49:38,881 --> 00:49:39,131
by the kwa taxxmission by the

1164
00:49:40,614 --> 00:49:40,864
three tax commissioners they

1165
00:49:41,348 --> 00:49:41,598
were appointed by them and

1166
00:49:42,648 --> 00:49:42,898
they were government appointees

1167
00:49:43,314 --> 00:49:43,564
they didn't actually own a

1168
00:49:44,648 --> 00:49:44,898
license they didn't own a

1169
00:49:45,248 --> 00:49:45,498
location they didn't have any

1170
00:49:47,148 --> 00:49:47,398
actual tangible anything they

1171
00:49:49,148 --> 00:49:49,398
could sell or or transition

1172
00:49:50,648 --> 00:49:50,898
that may or may not have always

1173
00:49:52,848 --> 00:49:53,098
been the case currently now

1174
00:49:53,481 --> 00:49:53,731
with the patienttitient Service

1175
00:49:54,648 --> 00:49:54,898
Oklahoma if they were in good

1176
00:49:56,648 --> 00:49:56,898
standing whenervice Olamo was

1177
00:49:57,248 --> 00:49:57,498
created so they're in good stand

1178
00:49:58,514 --> 00:49:58,764
the tax mission service was

1179
00:49:59,048 --> 00:49:59,298
created

1180
00:50:00,681 --> 00:50:00,931
they issued a license or a

1181
00:50:02,381 --> 00:50:02,631
franchise for a lack of a better

1182
00:50:03,048 --> 00:50:03,298
word that they now have the

1183
00:50:04,881 --> 00:50:05,131
ability to buy sell or transfer.

1184
00:50:06,381 --> 00:50:06,631
they also have the ability to

1185
00:50:07,014 --> 00:50:07,264
own more than one location at

1186
00:50:08,348 --> 00:50:08,598
this point as well and so we

1187
00:50:10,381 --> 00:50:10,631
have a handful of locations that

1188
00:50:11,081 --> 00:50:11,331
that are a handful of operators

1189
00:50:12,648 --> 00:50:12,898
that own multiple locations

1190
00:50:13,248 --> 00:50:13,498
and there's definitely pros and

1191
00:50:14,681 --> 00:50:14,931
cons of that I think you're

1192
00:50:16,648 --> 00:50:16,898
seeing more consistency out of

1193
00:50:17,248 --> 00:50:17,498
the operas that own multiple

1194
00:50:18,648 --> 00:50:18,898
locations because they're

1195
00:50:19,148 --> 00:50:19,398
getting operations more

1196
00:50:20,881 --> 00:50:21,131
streamlined across the board but

1197
00:50:22,381 --> 00:50:22,631
yes now they actually own a

1198
00:50:24,414 --> 00:50:24,664
license that they can the

1199
00:50:25,014 --> 00:50:25,264
board approves the seller the

1200
00:50:26,448 --> 00:50:26,698
transfer and so the board is

1201
00:50:27,148 --> 00:50:27,398
looking at to be sure that who

1202
00:50:28,481 --> 00:50:28,731
they're they're selling or

1203
00:50:29,014 --> 00:50:29,264
transferring

1204
00:50:30,648 --> 00:50:30,898
that license to obviously has

1205
00:50:31,248 --> 00:50:31,498
some sort of a business

1206
00:50:32,381 --> 00:50:32,631
background in the financial

1207
00:50:34,381 --> 00:50:34,631
means and and no criminal

1208
00:50:34,914 --> 00:50:35,164
background history but it they

1209
00:50:36,748 --> 00:50:36,998
have a lot more autonomy over

1210
00:50:37,414 --> 00:50:37,664
what they can do with that

1211
00:50:37,948 --> 00:50:38,198
license.

1212
00:50:42,381 --> 00:50:42,631
revenues for a licensed operator

1213
00:50:44,381 --> 00:50:44,631
facility really are directly

1214
00:50:45,214 --> 00:50:45,464
tied to the level of production

1215
00:50:48,414 --> 00:50:48,664
and of course we've got to be

1216
00:50:50,681 --> 00:50:50,931
open to get production but we

1217
00:50:52,881 --> 00:50:53,131
also have geographic restraints

1218
00:50:55,148 --> 00:50:55,398
as it relates to production as

1219
00:50:56,848 --> 00:50:57,098
well and so I think we're going

1220
00:50:58,414 --> 00:50:58,664
to uncover some of that and some

1221
00:51:00,414 --> 00:51:00,664
additional findings as we as we

1222
00:51:02,448 --> 00:51:02,698
move forward.ddital questions by

1223
00:51:03,114 --> 00:51:03,364
the body on finding number one

1224
00:51:06,848 --> 00:51:07,098
seen no director where you can

1225
00:51:07,514 --> 00:51:07,764
take us to finding number2.

1226
00:51:10,381 --> 00:51:10,631
thank you Mr chairirman. I'd ask

1227
00:51:12,381 --> 00:51:12,631
that you recognize Lylewalters

1228
00:51:12,981 --> 00:51:13,231
for presentation of the report's

1229
00:51:13,648 --> 00:51:13,898
second finding.

1230
00:51:18,914 --> 00:51:19,164
Yeah you recognize

1231
00:51:20,648 --> 00:51:20,898
thank you Mr chairirman

1232
00:51:24,881 --> 00:51:25,131
Finding two Oklahoma offers

1233
00:51:25,481 --> 00:51:25,731
greater access to driver's

1234
00:51:26,914 --> 00:51:27,164
licensing services than similar

1235
00:51:27,581 --> 00:51:27,831
sized states

1236
00:51:30,381 --> 00:51:30,631
throughout this report the term

1237
00:51:32,381 --> 00:51:32,631
credentials will be used as an

1238
00:51:34,381 --> 00:51:34,631
inclusive term for all real Ids,

1239
00:51:36,614 --> 00:51:36,864
photo Ids and driver's licenses

1240
00:51:37,348 --> 00:51:37,598
that are issued by

1241
00:51:38,981 --> 00:51:39,231
aerviceokklahoma or a licensed

1242
00:51:39,648 --> 00:51:39,898
oper relocation.

1243
00:51:42,648 --> 00:51:42,898
Oklahoma statutes state that

1244
00:51:44,414 --> 00:51:44,664
every county should have at

1245
00:51:45,148 --> 00:51:45,398
least one location from which

1246
00:51:46,881 --> 00:51:47,131
citizens can obtain credentials

1247
00:51:50,381 --> 00:51:50,631
with265 total locations

1248
00:51:51,148 --> 00:51:51,398
statewide Oklahoma far exceeds

1249
00:51:53,148 --> 00:51:53,398
statutory recommendations. These

1250
00:51:54,914 --> 00:51:55,164
locations serve approximately

1251
00:51:57,148 --> 00:51:57,398
12,000 Oklahomans per location

1252
00:52:01,148 --> 00:52:01,398
by comparison Louisiana has 137

1253
00:52:02,614 --> 00:52:02,864
locations each of which

1254
00:52:04,881 --> 00:52:05,131
serves27,000 people while Oregon

1255
00:52:06,781 --> 00:52:07,031
has one location per60,000

1256
00:52:07,348 --> 00:52:07,598
citizens.

1257
00:52:11,181 --> 00:52:11,431
the trend of greater access

1258
00:52:12,881 --> 00:52:13,131
extends to the county level as

1259
00:52:15,148 --> 00:52:15,398
well bothth Oklahoma and Tulsa

1260
00:52:17,114 --> 00:52:17,364
County serve fewer residents per

1261
00:52:19,081 --> 00:52:19,331
location than similar populated

1262
00:52:19,748 --> 00:52:19,998
counties nationwide.

1263
00:52:24,614 --> 00:52:24,864
while Oklahoma has a relatively

1264
00:52:26,381 --> 00:52:26,631
high number of credential

1265
00:52:28,381 --> 00:52:28,631
issuing locations compared to

1266
00:52:30,381 --> 00:52:30,631
similarly populated states and

1267
00:52:32,381 --> 00:52:32,631
counties the number of locations

1268
00:52:34,381 --> 00:52:34,631
alone does not indicate whether

1269
00:52:36,414 --> 00:52:36,664
capacity aligns with demand to

1270
00:52:38,648 --> 00:52:38,898
better evaluate workload, Loft

1271
00:52:39,281 --> 00:52:39,531
compared the number of

1272
00:52:40,914 --> 00:52:41,164
credentials issued by Service

1273
00:52:42,648 --> 00:52:42,898
Oklahoma locations and licensed

1274
00:52:43,314 --> 00:52:43,564
operators

1275
00:52:46,614 --> 00:52:46,864
Edmundd has six total locations

1276
00:52:48,614 --> 00:52:48,864
ive of which are private. Theer

1277
00:52:50,581 --> 00:52:50,831
of humble location produces half

1278
00:52:51,348 --> 00:52:51,598
of the total volume of

1279
00:52:52,681 --> 00:52:52,931
credentials issued for the

1280
00:52:53,214 --> 00:52:53,464
entire city

1281
00:52:55,414 --> 00:52:55,664
they complete this task which

1282
00:52:57,181 --> 00:52:57,431
is5 employees which is an

1283
00:53:00,448 --> 00:53:00,698
equivalent of4,699 credentials

1284
00:53:01,114 --> 00:53:01,364
issued per person

1285
00:53:04,381 --> 00:53:04,631
in contrast licensed operators

1286
00:53:06,381 --> 00:53:06,631
employ at least 35 people and

1287
00:53:08,848 --> 00:53:09,098
issued between68 and1,038

1288
00:53:10,648 --> 00:53:10,898
credentials per person

1289
00:53:12,614 --> 00:53:12,864
andeddmmond despite having

1290
00:53:14,414 --> 00:53:14,664
multiple private options,

1291
00:53:15,148 --> 00:53:15,398
Oklahomans overwhelmingly choose

1292
00:53:16,648 --> 00:53:16,898
the state run facility for their

1293
00:53:17,314 --> 00:53:17,564
credentials

1294
00:53:21,148 --> 00:53:21,398
usingeddmund in another example

1295
00:53:23,281 --> 00:53:23,531
these locations are by statute

1296
00:53:24,914 --> 00:53:25,164
too close to one another statute

1297
00:53:26,648 --> 00:53:26,898
prohibits licensed operators

1298
00:53:27,314 --> 00:53:27,564
from being located within a

1299
00:53:30,381 --> 00:53:30,631
three mile linear radius of one

1300
00:53:32,348 --> 00:53:32,598
another a provision of law that

1301
00:53:34,681 --> 00:53:34,931
was enacted in 1987. Loft found

1302
00:53:36,381 --> 00:53:36,631
numerous instances of locations

1303
00:53:37,048 --> 00:53:37,298
that are in violation of the

1304
00:53:38,914 --> 00:53:39,164
statute in Duncan, Oklahoma

1305
00:53:41,148 --> 00:53:41,398
City, Enid Chickashay moreore

1306
00:53:44,648 --> 00:53:44,898
Purcell Lexington, hawnee Tulsa

1307
00:53:45,281 --> 00:53:45,531
and Yukon just to name a few

1308
00:53:50,648 --> 00:53:50,898
we see a similar contrast and

1309
00:53:52,348 --> 00:53:52,598
workload betweenurface Oklahoma

1310
00:53:53,148 --> 00:53:53,398
and licensed operators in both

1311
00:53:55,414 --> 00:53:55,664
smaller towns and rural areas

1312
00:53:56,914 --> 00:53:57,164
eachach town listed on this

1313
00:54:00,381 --> 00:54:00,631
slideerce Oklahoma locations

1314
00:54:01,148 --> 00:54:01,398
consistently keep pace with

1315
00:54:02,881 --> 00:54:03,131
their private counterparts with

1316
00:54:04,881 --> 00:54:05,131
fewer employees in lawwton

1317
00:54:06,881 --> 00:54:07,131
andennid the private locations

1318
00:54:08,381 --> 00:54:08,631
issued more credentials with

1319
00:54:10,381 --> 00:54:10,631
more employees and Chickasha

1320
00:54:11,114 --> 00:54:11,364
andlin the servicevice Oklahoma

1321
00:54:12,881 --> 00:54:13,131
location outperforms their

1322
00:54:14,381 --> 00:54:14,631
private counterparts and

1323
00:54:16,648 --> 00:54:16,898
transactions with and with fewer

1324
00:54:17,348 --> 00:54:17,598
employees bartlesville is the

1325
00:54:18,014 --> 00:54:18,264
only

1326
00:54:20,681 --> 00:54:20,931
town analyzed where a private

1327
00:54:22,614 --> 00:54:22,864
location consistently outpaces

1328
00:54:23,281 --> 00:54:23,531
its public partner

1329
00:54:26,881 --> 00:54:27,131
a caveat to this information is

1330
00:54:28,414 --> 00:54:28,664
that this is only measuring

1331
00:54:29,181 --> 00:54:29,431
credentialing services and does

1332
00:54:30,881 --> 00:54:31,131
not consider the number of

1333
00:54:32,648 --> 00:54:32,898
vehicle registrations and tags

1334
00:54:34,381 --> 00:54:34,631
that each location prepares

1335
00:54:36,681 --> 00:54:36,931
while this slide shows that

1336
00:54:38,381 --> 00:54:38,631
state run locations produce more

1337
00:54:39,414 --> 00:54:39,664
credentials it is not an

1338
00:54:41,181 --> 00:54:41,431
exhaustive list of services that

1339
00:54:44,414 --> 00:54:44,664
licensed operators provide but

1340
00:54:45,148 --> 00:54:45,398
what it does show is that

1341
00:54:47,148 --> 00:54:47,398
Oklahomans have more than one

1342
00:54:48,648 --> 00:54:48,898
option in most places in the

1343
00:54:50,914 --> 00:54:51,164
state which is done by design

1344
00:54:52,414 --> 00:54:52,664
even if it violates the three

1345
00:54:53,081 --> 00:54:53,331
mile statue

1346
00:54:53,414 --> 00:54:53,664
how

1347
00:54:56,614 --> 00:54:56,864
the market may be oversaturated

1348
00:54:57,414 --> 00:54:57,664
with too many locations for the

1349
00:54:58,714 --> 00:54:58,964
number of people they are

1350
00:54:59,281 --> 00:54:59,531
servicing year in and year out.

1351
00:55:04,648 --> 00:55:04,898
Serface Oklahoma is statutorily

1352
00:55:05,248 --> 00:55:05,498
required to contract with a

1353
00:55:07,148 --> 00:55:07,398
third party consultant to

1354
00:55:08,614 --> 00:55:08,864
address the profitability of

1355
00:55:10,414 --> 00:55:10,664
licensed operators in a report

1356
00:55:11,181 --> 00:55:11,431
called the costst model analysis

1357
00:55:14,881 --> 00:55:15,131
in2024 the consulting company

1358
00:55:16,381 --> 00:55:16,631
addressed the need for

1359
00:55:17,114 --> 00:55:17,364
additional locations in

1360
00:55:17,581 --> 00:55:17,831
underserved areas of the state

1361
00:55:22,381 --> 00:55:22,631
in this report they recommended

1362
00:55:24,381 --> 00:55:24,631
the use of a decision matrix to

1363
00:55:25,081 --> 00:55:25,331
determine the need for

1364
00:55:26,414 --> 00:55:26,664
additional service locations

1365
00:55:28,914 --> 00:55:29,164
this report placed emphasis on

1366
00:55:30,881 --> 00:55:31,131
distance between locations as a

1367
00:55:32,914 --> 00:55:33,164
way to determine if new branches

1368
00:55:34,914 --> 00:55:35,164
were needed. The report stated

1369
00:55:36,648 --> 00:55:36,898
that the goal should be for

1370
00:55:38,414 --> 00:55:38,664
every Oklahoman to be within 1f

1371
00:55:39,114 --> 00:55:39,364
minutes of a service location.

1372
00:55:42,848 --> 00:55:43,098
the2024 cost model analysis

1373
00:55:44,614 --> 00:55:44,864
states that the drive time

1374
00:55:46,381 --> 00:55:46,631
between service locations should

1375
00:55:48,614 --> 00:55:48,864
be 1f minutes if the service

1376
00:55:50,414 --> 00:55:50,664
area for each licensed operator

1377
00:55:52,414 --> 00:55:52,664
is 15 minutes and the drive

1378
00:55:53,148 --> 00:55:53,398
between service locations is

1379
00:55:55,148 --> 00:55:55,398
also 1f minutes then an

1380
00:55:56,914 --> 00:55:57,164
overlapping service map is

1381
00:55:57,448 --> 00:55:57,698
created

1382
00:56:00,648 --> 00:56:00,898
the costs model analysis should

1383
00:56:02,381 --> 00:56:02,631
have set a goal of at least 30

1384
00:56:04,648 --> 00:56:04,898
minute drive time between perser

1385
00:56:06,614 --> 00:56:06,864
locations to ensure that

1386
00:56:08,381 --> 00:56:08,631
overlapping service areas are

1387
00:56:08,981 --> 00:56:09,231
are eliminated as much as

1388
00:56:09,548 --> 00:56:09,798
possible

1389
00:56:12,381 --> 00:56:12,631
under the current recommendation

1390
00:56:13,114 --> 00:56:13,364
the decision matrix will

1391
00:56:14,881 --> 00:56:15,131
oversupply the market with

1392
00:56:16,614 --> 00:56:16,864
licensed operators to service

1393
00:56:18,614 --> 00:56:18,864
areas that are already serviced.

1394
00:56:20,414 --> 00:56:20,664
This oversaturation will cause a

1395
00:56:22,648 --> 00:56:22,898
low residence per location ratio

1396
00:56:24,414 --> 00:56:24,664
that may be hampering the

1397
00:56:26,448 --> 00:56:26,698
state's ability to cost control

1398
00:56:27,114 --> 00:56:27,364
delivery of services

1399
00:56:27,548 --> 00:56:27,798
therefore

1400
00:56:30,381 --> 00:56:30,631
the board should determine the

1401
00:56:31,181 --> 00:56:31,431
average workload to be managed

1402
00:56:33,181 --> 00:56:33,431
by the licensed operator in each

1403
00:56:36,381 --> 00:56:36,631
county if the board were to set

1404
00:56:38,348 --> 00:56:38,598
a standard resident perlocation

1405
00:56:40,381 --> 00:56:40,631
metric it would assist in

1406
00:56:41,181 --> 00:56:41,431
determining with the appropriate

1407
00:56:42,648 --> 00:56:42,898
number of operators needed to

1408
00:56:44,381 --> 00:56:44,631
serve Oklahomans without

1409
00:56:45,014 --> 00:56:45,264
sacrificing customer

1410
00:56:45,448 --> 00:56:45,698
satisfaction

1411
00:56:48,614 --> 00:56:48,864
it could be determined that

1412
00:56:50,381 --> 00:56:50,631
Oklahoma should have at least

1413
00:56:52,381 --> 00:56:52,631
one location in every county and

1414
00:56:53,081 --> 00:56:53,331
the state would have a total

1415
00:56:56,348 --> 00:56:56,598
of77 service locations this

1416
00:56:57,348 --> 00:56:57,598
would place Oklahoma between

1417
00:56:59,114 --> 00:56:59,364
Louisiana and oregon in terms of

1418
00:57:00,848 --> 00:57:01,098
per capita service locations

1419
00:57:04,914 --> 00:57:05,164
with one location per42,857

1420
00:57:05,514 --> 00:57:05,764
driving age residents

1421
00:57:10,381 --> 00:57:10,631
c cor ding to Service Oklahoma

1422
00:57:11,114 --> 00:57:11,364
Oklahomans will visit a licensed

1423
00:57:12,881 --> 00:57:13,131
operator or serviceokklahoma

1424
00:57:14,614 --> 00:57:14,864
location to obtain a credential

1425
00:57:15,348 --> 00:57:15,598
once every4.75 years.

1426
00:57:18,914 --> 00:57:19,164
as another option if the board

1427
00:57:20,381 --> 00:57:20,631
were to set the number of

1428
00:57:23,114 --> 00:57:23,364
residents per location at50,000

1429
00:57:24,914 --> 00:57:25,164
Oklahoma would need just 126

1430
00:57:26,881 --> 00:57:27,131
licensed operators as opposed to

1431
00:57:30,381 --> 00:57:30,631
the current234 which is a46%

1432
00:57:30,981 --> 00:57:31,231
reduction in current locations.

1433
00:57:34,614 --> 00:57:34,864
usings current population data

1434
00:57:35,381 --> 00:57:35,631
each location would serve

1435
00:57:38,914 --> 00:57:39,164
about26,190 residents which

1436
00:57:40,614 --> 00:57:40,864
would retain access in terms of

1437
00:57:42,914 --> 00:57:43,164
people served per location this

1438
00:57:44,348 --> 00:57:44,598
would be possible because there

1439
00:57:46,614 --> 00:57:46,864
are63 counties which have fewer

1440
00:57:47,414 --> 00:57:47,664
than50,000 residents that could

1441
00:57:48,914 --> 00:57:49,164
be served with just one licensed

1442
00:57:51,114 --> 00:57:51,364
operator. The remaining63

1443
00:57:53,114 --> 00:57:53,364
locations would service the 14en

1444
00:57:53,781 --> 00:57:54,031
most populous counties.

1445
00:57:58,414 --> 00:57:58,664
Mr chairman that concludes our

1446
00:57:59,081 --> 00:57:59,331
presentation of the report's

1447
00:57:59,748 --> 00:57:59,998
second finding.

1448
00:58:04,948 --> 00:58:05,198
Director Du like a response

1449
00:58:10,381 --> 00:58:10,631
thank you. Service Oklaohomo

1450
00:58:11,081 --> 00:58:11,331
agrees with the law finding

1451
00:58:13,114 --> 00:58:13,364
number two that our state runn

1452
00:58:14,648 --> 00:58:14,898
and lighted operating network it

1453
00:58:16,381 --> 00:58:16,631
it does provide broad access to

1454
00:58:17,148 --> 00:58:17,398
driver's license services across

1455
00:58:19,148 --> 00:58:19,398
both urban and rural communities

1456
00:58:21,114 --> 00:58:21,364
and that size and geographic

1457
00:58:22,848 --> 00:58:23,098
reach of the network really I

1458
00:58:24,614 --> 00:58:24,864
think does help reduce burden

1459
00:58:25,348 --> 00:58:25,598
and preserve really inperson

1460
00:58:26,614 --> 00:58:26,864
access throughout the state

1461
00:58:28,881 --> 00:58:29,131
what I I think the first thing

1462
00:58:30,914 --> 00:58:31,164
I'd say is if if we started from

1463
00:58:32,648 --> 00:58:32,898
scratch today and and we were

1464
00:58:34,381 --> 00:58:34,631
able to depict where we'd have

1465
00:58:35,148 --> 00:58:35,398
locations our footprint would

1466
00:58:36,881 --> 00:58:37,131
look very different than what we

1467
00:58:37,548 --> 00:58:37,798
we have existing

1468
00:58:40,614 --> 00:58:40,864
and I think that you know

1469
00:58:42,881 --> 00:58:43,131
it's it is part of the challenge

1470
00:58:43,581 --> 00:58:43,831
of how do we optimize our

1471
00:58:45,181 --> 00:58:45,431
footprint when we have license

1472
00:58:46,648 --> 00:58:46,898
holders that hold a license now

1473
00:58:47,381 --> 00:58:47,631
that they have a value to that

1474
00:58:49,148 --> 00:58:49,398
they can buy, sell and transfer.

1475
00:58:50,648 --> 00:58:50,898
there is a mechanism for the

1476
00:58:52,381 --> 00:58:52,631
state to purchase those back if

1477
00:58:53,014 --> 00:58:53,264
the operator wants to but they

1478
00:58:54,381 --> 00:58:54,631
don't have to take advantage of

1479
00:58:55,381 --> 00:58:55,631
that mechanism and so I mean

1480
00:58:56,681 --> 00:58:56,931
there is challenges for us to

1481
00:58:57,281 --> 00:58:57,531
look at how we are going to

1482
00:58:59,114 --> 00:58:59,364
optimize that footprint it is

1483
00:59:00,681 --> 00:59:00,931
something that is in our our

1484
00:59:02,648 --> 00:59:02,898
strategic plan is to take a look

1485
00:59:03,348 --> 00:59:03,598
and and at least provide the

1486
00:59:05,181 --> 00:59:05,431
board with what we think is the

1487
00:59:06,881 --> 00:59:07,131
optimized footprint and where

1488
00:59:07,548 --> 00:59:07,798
specific locations should and

1489
00:59:08,214 --> 00:59:08,464
shouldn't be

1490
00:59:10,381 --> 00:59:10,631
now it's up to the board whether

1491
00:59:11,081 --> 00:59:11,331
or not they want to take action

1492
00:59:13,081 --> 00:59:13,331
and actually try to help

1493
00:59:14,414 --> 00:59:14,664
drive towards that plan but I

1494
00:59:14,981 --> 00:59:15,231
think that's that's part of the

1495
00:59:17,114 --> 00:59:17,364
challenge that we do have I

1496
00:59:18,681 --> 00:59:18,931
do think what we're trying to do

1497
00:59:20,414 --> 00:59:20,664
too with the performance fund

1498
00:59:20,981 --> 00:59:21,231
and and we'll talk about a

1499
00:59:22,648 --> 00:59:22,898
little bit later is the

1500
00:59:24,381 --> 00:59:24,631
performance funds metrics are

1501
00:59:25,114 --> 00:59:25,364
designed quantitative metrics to

1502
00:59:26,648 --> 00:59:26,898
be sure that it a licensed

1503
00:59:27,248 --> 00:59:27,498
operator is serving the needs of

1504
00:59:28,648 --> 00:59:28,898
the community that they're at

1505
00:59:29,248 --> 00:59:29,498
and so there's kind of two

1506
00:59:30,914 --> 00:59:31,164
components of that they both had

1507
00:59:32,614 --> 00:59:32,864
motor vehicle metric they have

1508
00:59:33,214 --> 00:59:33,464
to meet as well as a driver's

1509
00:59:34,648 --> 00:59:34,898
license metric they have to meet

1510
00:59:36,414 --> 00:59:36,664
to get performance fund dollars

1511
00:59:37,081 --> 00:59:37,331
it really is designed to help

1512
00:59:37,748 --> 00:59:37,998
r

1513
00:59:40,381 --> 00:59:40,631
ural operators stay in business

1514
00:59:41,114 --> 00:59:41,364
or be more profitable

1515
00:59:42,614 --> 00:59:42,864
considering that the number one

1516
00:59:43,381 --> 00:59:43,631
indicator for a a operator to be

1517
00:59:44,881 --> 00:59:45,131
successful is foot traffic and

1518
00:59:46,648 --> 00:59:46,898
obviously if you were in aokka

1519
00:59:47,348 --> 00:59:47,598
you're gonna have less foot

1520
00:59:48,414 --> 00:59:48,664
traffic than if you're in

1521
00:59:49,148 --> 00:59:49,398
Oklahoma City. but the

1522
00:59:50,648 --> 00:59:50,898
metrics are really designed

1523
00:59:52,381 --> 00:59:52,631
there's two different sides of

1524
00:59:53,081 --> 00:59:53,331
those metrics that is a local

1525
00:59:54,381 --> 00:59:54,631
component of are you serving

1526
00:59:55,414 --> 00:59:55,664
your vocal town or city that

1527
00:59:56,648 --> 00:59:56,898
you're located as well as a

1528
00:59:58,414 --> 00:59:58,664
county metric are you serving

1529
00:59:59,048 --> 00:59:59,298
the surrounding communities as

1530
01:00:00,381 --> 01:00:00,631
well because not every town in

1531
01:00:01,148 --> 01:00:01,398
every county has a licensed

1532
01:00:02,914 --> 01:00:03,164
operator and so we're trying to

1533
01:00:04,381 --> 01:00:04,631
make sure that they really are

1534
01:00:06,414 --> 01:00:06,664
serving their communities and

1535
01:00:07,114 --> 01:00:07,364
I think that the number of of

1536
01:00:07,748 --> 01:00:07,998
locations

1537
01:00:10,614 --> 01:00:10,864
we do far out outs outpace

1538
01:00:12,848 --> 01:00:13,098
and exceed our peer states

1539
01:00:13,448 --> 01:00:13,698
but I do think it is an

1540
01:00:14,881 --> 01:00:15,131
opportunity for us to

1541
01:00:16,414 --> 01:00:16,664
potentially look at how we can

1542
01:00:17,114 --> 01:00:17,364
use the existing infrastructure

1543
01:00:18,648 --> 01:00:18,898
knowing the challenges of

1544
01:00:20,381 --> 01:00:20,631
reducing or optimizing that

1545
01:00:21,148 --> 01:00:21,398
infrastructure in the

1546
01:00:22,648 --> 01:00:22,898
legislature this last

1547
01:00:24,614 --> 01:00:24,864
legislative session is I think

1548
01:00:25,214 --> 01:00:25,464
testing the waters in that and

1549
01:00:26,881 --> 01:00:27,131
so as of July 1 of next year umm

1550
01:00:27,581 --> 01:00:27,831
you'll be able to get a

1551
01:00:29,114 --> 01:00:29,364
cosmetology license at any one

1552
01:00:32,614 --> 01:00:32,864
of our265 locations across the

1553
01:00:34,381 --> 01:00:34,631
state far increasing the

1554
01:00:34,881 --> 01:00:35,131
accessibility of those services

1555
01:00:36,381 --> 01:00:36,631
to Oklahomans that didn't have

1556
01:00:37,081 --> 01:00:37,331
that access previously so I do

1557
01:00:37,714 --> 01:00:37,964
think there is

1558
01:00:39,148 --> 01:00:39,398
an opportunity to make the state

1559
01:00:41,114 --> 01:00:41,364
as a whole more efficient by

1560
01:00:42,848 --> 01:00:43,098
using an existing infrastructure

1561
01:00:44,381 --> 01:00:44,631
and I think there's also a

1562
01:00:46,381 --> 01:00:46,631
philosophical question that

1563
01:00:47,114 --> 01:00:47,364
atervicesokklahohoma we have of

1564
01:00:49,114 --> 01:00:49,364
the legislature and really

1565
01:00:50,881 --> 01:00:51,131
want to partner to understand

1566
01:00:52,614 --> 01:00:52,864
whether the legislature wants us

1567
01:00:54,381 --> 01:00:54,631
to have a a smaller and more

1568
01:00:55,114 --> 01:00:55,364
efficient footprint that really

1569
01:00:56,648 --> 01:00:56,898
meets the needs or if we want to

1570
01:00:58,614 --> 01:00:58,864
have a more locations with more

1571
01:01:00,381 --> 01:01:00,631
accessibility that may cost more

1572
01:01:01,114 --> 01:01:01,364
but may provide more

1573
01:01:02,614 --> 01:01:02,864
accessibility to citizens and I

1574
01:01:04,381 --> 01:01:04,631
think we're really stuck between

1575
01:01:05,114 --> 01:01:05,364
a hard place and would love to

1576
01:01:06,381 --> 01:01:06,631
know the thoughts of the

1577
01:01:06,981 --> 01:01:07,231
legislature on that because we

1578
01:01:07,614 --> 01:01:07,864
repeatedly do get

1579
01:01:09,148 --> 01:01:09,398
requests from legislators and

1580
01:01:10,848 --> 01:01:11,098
constituents wanting additional

1581
01:01:12,848 --> 01:01:13,098
licensed operators in their

1582
01:01:14,381 --> 01:01:14,631
communities that has a tough

1583
01:01:14,948 --> 01:01:15,198
balance for us to kind of strike

1584
01:01:18,681 --> 01:01:18,931
questions

1585
01:01:20,948 --> 01:01:21,198
senator haste

1586
01:01:22,914 --> 01:01:23,164
thank you Mr chairirman.

1587
01:01:27,048 --> 01:01:27,298
and I wasn't quite clear on this

1588
01:01:29,314 --> 01:01:29,564
did you say you have presented

1589
01:01:31,081 --> 01:01:31,331
to the board your

1590
01:01:34,381 --> 01:01:34,631
recommendations as far as

1591
01:01:35,148 --> 01:01:35,398
basically if you were starting

1592
01:01:36,614 --> 01:01:36,864
over this is what it would look

1593
01:01:37,381 --> 01:01:37,631
like or is that something you

1594
01:01:38,048 --> 01:01:38,298
plan to do?

1595
01:01:40,914 --> 01:01:41,164
thank you for that question I

1596
01:01:42,381 --> 01:01:42,631
think that's something that's

1597
01:01:43,048 --> 01:01:43,298
part of our strategic plan that

1598
01:01:44,614 --> 01:01:44,864
we plan to do. I think one of

1599
01:01:46,614 --> 01:01:46,864
the big pieces of that is we

1600
01:01:47,214 --> 01:01:47,464
wanted to get through the real

1601
01:01:48,614 --> 01:01:48,864
Id deadline which we knew was

1602
01:01:49,281 --> 01:01:49,531
going to have a massive surge of

1603
01:01:50,681 --> 01:01:50,931
traffic to really understand

1604
01:01:51,281 --> 01:01:51,531
what business as usual looks

1605
01:01:54,381 --> 01:01:54,631
like from a a traffic and a need

1606
01:01:55,114 --> 01:01:55,364
perspective and so that's

1607
01:01:55,648 --> 01:01:55,898
something that we're in the

1608
01:01:56,914 --> 01:01:57,164
process of working on as part of

1609
01:01:57,581 --> 01:01:57,831
our sure plan that will present

1610
01:01:58,248 --> 01:01:58,498
to the board in the future

1611
01:02:02,881 --> 01:02:03,131
follow up follow up so based on

1612
01:02:04,881 --> 01:02:05,131
the s what's in place right

1613
01:02:06,614 --> 01:02:06,864
now from a governor at

1614
01:02:08,614 --> 01:02:08,864
standpoint you present this

1615
01:02:12,581 --> 01:02:12,831
to the board and then over40% of

1616
01:02:14,648 --> 01:02:14,898
the board is represented by

1617
01:02:17,114 --> 01:02:17,364
licensed operators which would

1618
01:02:20,381 --> 01:02:20,631
call into question would they

1619
01:02:22,648 --> 01:02:22,898
vote to support reducing the

1620
01:02:23,248 --> 01:02:23,498
number of licensed operators

1621
01:02:23,914 --> 01:02:24,164
correct?

1622
01:02:27,081 --> 01:02:27,331
thank you for that question

1623
01:02:28,648 --> 01:02:28,898
again I I don't I don't want to

1624
01:02:29,348 --> 01:02:29,598
speak for the board but I'll

1625
01:02:30,848 --> 01:02:31,098
tell you that it historically

1626
01:02:32,648 --> 01:02:32,898
it's been a combination of

1627
01:02:34,381 --> 01:02:34,631
things if there's a licensed

1628
01:02:34,981 --> 01:02:35,231
operator that's near their

1629
01:02:36,648 --> 01:02:36,898
existing operations they may not

1630
01:02:37,281 --> 01:02:37,531
want to have a licensed operator

1631
01:02:39,114 --> 01:02:39,364
next to them if they want to

1632
01:02:40,414 --> 01:02:40,664
have more than one licensed

1633
01:02:41,114 --> 01:02:41,364
operator they probably do want

1634
01:02:42,914 --> 01:02:43,164
more operators and so there is a

1635
01:02:44,914 --> 01:02:45,164
an inherent conflict of in

1636
01:02:45,514 --> 01:02:45,764
that decision making process

1637
01:02:49,248 --> 01:02:49,498
question from myself or more

1638
01:02:49,914 --> 01:02:50,164
of a point but

1639
01:02:53,148 --> 01:02:53,398
I think that the more we look at

1640
01:02:54,914 --> 01:02:55,164
this one couple concerns I have

1641
01:02:57,181 --> 01:02:57,431
with this report is is this and

1642
01:02:58,914 --> 01:02:59,164
this is maybe kind of directed

1643
01:03:00,648 --> 01:03:00,898
at loft and you'll kind of touch

1644
01:03:02,914 --> 01:03:03,164
on it a little bit but your

1645
01:03:04,914 --> 01:03:05,164
comparing apples to oranges it's

1646
01:03:06,648 --> 01:03:06,898
my understanding that the SOK

1647
01:03:08,648 --> 01:03:08,898
locations only provide driver's

1648
01:03:09,281 --> 01:03:09,531
licenses is that correct you're

1649
01:03:11,148 --> 01:03:11,398
not writing tags you're not

1650
01:03:13,148 --> 01:03:13,398
transferring titles or anything

1651
01:03:14,648 --> 01:03:14,898
like that whereas these other

1652
01:03:16,614 --> 01:03:16,864
facilities are this is only

1653
01:03:18,414 --> 01:03:18,664
making up about 10 or 15% of the

1654
01:03:19,148 --> 01:03:19,398
work they do and to try to you

1655
01:03:19,814 --> 01:03:20,064
know

1656
01:03:22,914 --> 01:03:23,164
again this hearing is turning

1657
01:03:23,514 --> 01:03:23,764
into things it's like we need to

1658
01:03:24,914 --> 01:03:25,164
get rid of a bunch of Lo's

1659
01:03:26,648 --> 01:03:26,898
and that's very very concerning

1660
01:03:27,381 --> 01:03:27,631
to me because I don't want to be

1661
01:03:29,148 --> 01:03:29,398
like oregon where I have to pay

1662
01:03:32,381 --> 01:03:32,631
someone to go sit in line to

1663
01:03:34,914 --> 01:03:35,164
wait 9 hours to get access and

1664
01:03:35,581 --> 01:03:35,831
maybe y'all guys up here in the

1665
01:03:38,381 --> 01:03:38,631
city and up here in Tulsa maybe

1666
01:03:40,381 --> 01:03:40,631
y'all are ok with24 minutes but

1667
01:03:41,148 --> 01:03:41,398
I've never waited more than5

1668
01:03:44,381 --> 01:03:44,631
minutes at a tag agency ever in

1669
01:03:47,148 --> 01:03:47,398
my life and so I'm really

1670
01:03:48,681 --> 01:03:48,931
confused about where we were

1671
01:03:49,314 --> 01:03:49,564
tracking this data, maybe that's

1672
01:03:49,948 --> 01:03:50,198
the norm

1673
01:03:52,881 --> 01:03:53,131
up here in the city maybe

1674
01:03:54,681 --> 01:03:54,931
that's the norm forerce Oklahoma

1675
01:03:56,414 --> 01:03:56,664
but that's not the norm in

1676
01:03:56,948 --> 01:03:57,198
southwest Oklahoma when you go

1677
01:03:58,914 --> 01:03:59,164
to cash or when you go to

1678
01:04:00,914 --> 01:04:01,164
Granfield or Frederick, Oklahoma

1679
01:04:02,648 --> 01:04:02,898
you know you're walking in you

1680
01:04:03,281 --> 01:04:03,531
know him by name, you're walking

1681
01:04:04,614 --> 01:04:04,864
in there and you're waiting 3

1682
01:04:05,381 --> 01:04:05,631
to4 minutes if someone else is

1683
01:04:06,648 --> 01:04:06,898
working and you're getting done

1684
01:04:07,281 --> 01:04:07,531
you're getting out of there you

1685
01:04:08,648 --> 01:04:08,898
spend less than 10 minutes in

1686
01:04:10,914 --> 01:04:11,164
the whole the whole office and

1687
01:04:12,648 --> 01:04:12,898
so that's where I'm kind of

1688
01:04:14,381 --> 01:04:14,631
confused and concerned with and

1689
01:04:16,881 --> 01:04:17,131
and I guess what the intent

1690
01:04:18,414 --> 01:04:18,664
I'm a little bit worried about

1691
01:04:19,181 --> 01:04:19,431
the intent especially starting

1692
01:04:19,848 --> 01:04:20,098
saying that we want to have

1693
01:04:22,881 --> 01:04:23,131
less access points. I mean my

1694
01:04:23,448 --> 01:04:23,698
constituents every time I hear

1695
01:04:26,648 --> 01:04:26,898
is we do not want to spend hours

1696
01:04:28,648 --> 01:04:28,898
of our day interacting with

1697
01:04:29,281 --> 01:04:29,531
government they want to go in

1698
01:04:30,881 --> 01:04:31,131
there and get efficiency and so

1699
01:04:32,648 --> 01:04:32,898
I know from at least from this

1700
01:04:33,281 --> 01:04:33,531
legislator's point of view,

1701
01:04:34,881 --> 01:04:35,131
maybe this isn't even a question

1702
01:04:36,381 --> 01:04:36,631
just more of a pontification but

1703
01:04:37,114 --> 01:04:37,364
from this legislator's point of

1704
01:04:39,148 --> 01:04:39,398
view is I would absolutely thank

1705
01:04:40,648 --> 01:04:40,898
the legislative intent would

1706
01:04:42,381 --> 01:04:42,631
continue to make sure we have an

1707
01:04:44,614 --> 01:04:44,864
ample amount of service

1708
01:04:45,381 --> 01:04:45,631
locations ensuring that all

1709
01:04:48,914 --> 01:04:49,164
77 counties in Oklahoma are

1710
01:04:50,648 --> 01:04:50,898
covered not there there are

1711
01:04:52,381 --> 01:04:52,631
places in Oklahoma outside of

1712
01:04:54,614 --> 01:04:54,864
Tulsa and Oklahoma City so with

1713
01:04:55,314 --> 01:04:55,564
that do we have any other

1714
01:04:55,848 --> 01:04:56,098
questions

1715
01:04:57,248 --> 01:04:57,498
we move on to finding number 3

1716
01:05:02,648 --> 01:05:02,898
thank you Mr chairirman. I'd ask

1717
01:05:04,648 --> 01:05:04,898
that you recognize David

1718
01:05:06,581 --> 01:05:06,831
Melendez for presentation of the

1719
01:05:07,248 --> 01:05:07,498
report's last finding.

1720
01:05:12,848 --> 01:05:13,098
finding thank you Mr Chairman.

1721
01:05:14,848 --> 01:05:15,098
Finding three Oklahoma has the

1722
01:05:15,581 --> 01:05:15,831
10th highest driver's license

1723
01:05:16,214 --> 01:05:16,464
fees.

1724
01:05:19,114 --> 01:05:19,364
Loft compared state's costs of

1725
01:05:20,614 --> 01:05:20,864
obtaining a first time driver's

1726
01:05:22,381 --> 01:05:22,631
license renewing a driver's

1727
01:05:24,381 --> 01:05:24,631
license obtaining a first time

1728
01:05:25,114 --> 01:05:25,364
real ID and renewing a real ID

1729
01:05:28,648 --> 01:05:28,898
and three of these categories

1730
01:05:29,281 --> 01:05:29,531
Oklahoma is the 10th most

1731
01:05:29,814 --> 01:05:30,064
expensive state.

1732
01:05:32,881 --> 01:05:33,131
in one category the cost of a

1733
01:05:34,381 --> 01:05:34,631
first time driver's license

1734
01:05:35,014 --> 01:05:35,264
Oklahoma is the eth most

1735
01:05:35,548 --> 01:05:35,798
expensive.

1736
01:05:38,881 --> 01:05:39,131
this map groups the annualized

1737
01:05:40,614 --> 01:05:40,864
costs of obtaining a real ID for

1738
01:05:41,381 --> 01:05:41,631
the first time into4 price

1739
01:05:41,948 --> 01:05:42,198
brackets

1740
01:05:45,048 --> 01:05:45,298
less than5 dollars a year,5

1741
01:05:48,348 --> 01:05:48,598
dollars to $8 a year,8 to12

1742
01:05:48,948 --> 01:05:49,198
dollars a year and $12 or more a

1743
01:05:49,581 --> 01:05:49,831
year

1744
01:05:52,881 --> 01:05:53,131
states in the less than5 dollars

1745
01:05:54,814 --> 01:05:55,064
bracket include Texas, Kansas

1746
01:05:55,514 --> 01:05:55,764
and New Mexico.

1747
01:05:58,381 --> 01:05:58,631
states in the5 dollars to $8

1748
01:06:00,381 --> 01:06:00,631
bracket include Colorado,

1749
01:06:00,948 --> 01:06:01,198
Missouri and Arkansas.

1750
01:06:04,614 --> 01:06:04,864
Oklahoma falls in the $8 to12

1751
01:06:06,381 --> 01:06:06,631
dollars bracket along with

1752
01:06:07,181 --> 01:06:07,431
states such as, New York and

1753
01:06:07,748 --> 01:06:07,998
Alabama.

1754
01:06:11,048 --> 01:06:11,298
Finally states in the tw2

1755
01:06:12,581 --> 01:06:12,831
dollars or more bracket include

1756
01:06:13,314 --> 01:06:13,564
Minnesota, Washington and

1757
01:06:13,881 --> 01:06:14,131
pennsylvania.

1758
01:06:17,114 --> 01:06:17,364
this graph shows that the

1759
01:06:18,914 --> 01:06:19,164
average annualized cost to renew

1760
01:06:20,848 --> 01:06:21,098
a real ID is7 dollars63 cents

1761
01:06:24,648 --> 01:06:24,898
Oklahoma's annualized cost 9

1762
01:06:25,248 --> 01:06:25,498
dollars63 cents is2 dollars

1763
01:06:25,781 --> 01:06:26,031
more.

1764
01:06:28,848 --> 01:06:29,098
to the right of the dotted line

1765
01:06:30,381 --> 01:06:30,631
representing the national

1766
01:06:32,381 --> 01:06:32,631
average. you see the annualized

1767
01:06:33,081 --> 01:06:33,331
costs in five of the most

1768
01:06:34,481 --> 01:06:34,731
expensive states including

1769
01:06:35,048 --> 01:06:35,298
Oklahoma

1770
01:06:37,181 --> 01:06:37,431
to the left of the dotted line

1771
01:06:38,648 --> 01:06:38,898
you see the analyzed cost and

1772
01:06:39,248 --> 01:06:39,498
five of the least expensive

1773
01:06:39,814 --> 01:06:40,064
states.

1774
01:06:44,414 --> 01:06:44,664
Loft's comparison of other

1775
01:06:44,981 --> 01:06:45,231
states and analysis of

1776
01:06:46,648 --> 01:06:46,898
Oklahoma's model identified

1777
01:06:47,248 --> 01:06:47,498
three factors contributing the

1778
01:06:47,914 --> 01:06:48,164
higher cost.

1779
01:06:49,114 --> 01:06:49,364
first,

1780
01:06:52,614 --> 01:06:52,864
Oklahoma uses a hybrid system in

1781
01:06:54,381 --> 01:06:54,631
which private businesses

1782
01:06:54,948 --> 01:06:55,198
retain40% of license fees.

1783
01:06:58,381 --> 01:06:58,631
secondcond, not whole licensed

1784
01:07:00,381 --> 01:07:00,631
operators are profitable and the

1785
01:07:01,081 --> 01:07:01,331
state subsidizes some of these

1786
01:07:01,748 --> 01:07:01,998
businesses.

1787
01:07:04,914 --> 01:07:05,164
hi rd the amount of credential

1788
01:07:06,648 --> 01:07:06,898
issuing locations prevents some

1789
01:07:07,281 --> 01:07:07,531
locations from operating

1790
01:07:08,881 --> 01:07:09,131
efficiently and potential

1791
01:07:10,414 --> 01:07:10,664
conflicts with the light within

1792
01:07:11,048 --> 01:07:11,298
the licensed operator governance

1793
01:07:12,514 --> 01:07:12,764
structure do not incentivize

1794
01:07:13,181 --> 01:07:13,431
correction.

1795
01:07:16,648 --> 01:07:16,898
a licensed operator is

1796
01:07:17,114 --> 01:07:17,364
compensated for the processing

1797
01:07:19,081 --> 01:07:19,331
of credentials by retaining40%

1798
01:07:20,748 --> 01:07:20,998
of the state fee for each

1799
01:07:21,314 --> 01:07:21,564
credential that they issue.

1800
01:07:23,181 --> 01:07:23,431
the state receives the

1801
01:07:23,614 --> 01:07:23,864
remaining60%.

1802
01:07:26,881 --> 01:07:27,131
the state receives the full fee

1803
01:07:28,381 --> 01:07:28,631
for credentials issued at

1804
01:07:28,948 --> 01:07:29,198
Serviceokklahoma locations.

1805
01:07:32,881 --> 01:07:33,131
Oklahoma is in a limited group

1806
01:07:34,648 --> 01:07:34,898
of states that allow private

1807
01:07:36,381 --> 01:07:36,631
businesses to issue all

1808
01:07:38,381 --> 01:07:38,631
credentials specifically initial

1809
01:07:39,148 --> 01:07:39,398
issuances of licenses and

1810
01:07:39,681 --> 01:07:39,931
mailidds

1811
01:07:42,648 --> 01:07:42,898
eight states allow private

1812
01:07:44,381 --> 01:07:44,631
businesses to issue first time

1813
01:07:46,381 --> 01:07:46,631
credentials.7 of these states

1814
01:07:47,114 --> 01:07:47,364
have hybrid models in which both

1815
01:07:48,714 --> 01:07:48,964
private and public offices issue

1816
01:07:49,381 --> 01:07:49,631
licenses.

1817
01:07:52,614 --> 01:07:52,864
Ohio is unique and having only

1818
01:07:53,248 --> 01:07:53,498
private businesses issue

1819
01:07:53,781 --> 01:07:54,031
credentials

1820
01:07:56,381 --> 01:07:56,631
of the seven states that have

1821
01:07:58,648 --> 01:07:58,898
hybrid systems all but Oklahoma

1822
01:08:00,414 --> 01:08:00,664
allow private vendors to charge

1823
01:08:01,148 --> 01:08:01,398
a convenience fee in addition to

1824
01:08:03,148 --> 01:08:03,398
the state fee. This fee allows

1825
01:08:04,481 --> 01:08:04,731
vendors to generate additional

1826
01:08:05,148 --> 01:08:05,398
revenue.

1827
01:08:08,914 --> 01:08:09,164
here the state inconvenience

1828
01:08:10,614 --> 01:08:10,864
fees are compared for five of

1829
01:08:12,381 --> 01:08:12,631
the six convenience fee states

1830
01:08:14,381 --> 01:08:14,631
of the six states that allow

1831
01:08:15,148 --> 01:08:15,398
convenience fees,5 have cheaper

1832
01:08:16,748 --> 01:08:16,998
state fees in Oklahoma before

1833
01:08:17,414 --> 01:08:17,664
the convenience fee is added.

1834
01:08:20,381 --> 01:08:20,631
Only one of these five states,

1835
01:08:22,381 --> 01:08:22,631
Alaska, becomes more expensive

1836
01:08:23,248 --> 01:08:23,498
than Oklahoma when factoring in

1837
01:08:23,914 --> 01:08:24,164
convenience fees.

1838
01:08:28,381 --> 01:08:28,631
in Oklahoma's current model of

1839
01:08:30,381 --> 01:08:30,631
credential issuances not all

1840
01:08:30,981 --> 01:08:31,231
licensed operators are

1841
01:08:31,514 --> 01:08:31,764
profitable.

1842
01:08:34,381 --> 01:08:34,631
this was highlighted in a third

1843
01:08:35,114 --> 01:08:35,364
party consultant's2022 market

1844
01:08:37,148 --> 01:08:37,398
study which identified a lack of

1845
01:08:38,881 --> 01:08:39,131
profitability among licensed

1846
01:08:39,448 --> 01:08:39,698
operators and more rural areas

1847
01:08:42,614 --> 01:08:42,864
this report made several

1848
01:08:44,381 --> 01:08:44,631
recommendations to address this

1849
01:08:46,348 --> 01:08:46,598
issue including the creation of

1850
01:08:47,414 --> 01:08:47,664
a performance fund to subsidize

1851
01:08:48,914 --> 01:08:49,164
licensed operators in counties

1852
01:08:49,581 --> 01:08:49,831
with fewer than 100,000

1853
01:08:50,148 --> 01:08:50,398
residents.

1854
01:08:53,148 --> 01:08:53,398
the performance fund provides

1855
01:08:54,381 --> 01:08:54,631
payments to licensed operators

1856
01:08:56,381 --> 01:08:56,631
and eligible counties that meet

1857
01:08:57,048 --> 01:08:57,298
performance metrics set by

1858
01:08:57,581 --> 01:08:57,831
Service Oklahoma

1859
01:09:00,914 --> 01:09:01,164
and at525 a licensed operator

1860
01:09:02,648 --> 01:09:02,898
that met both performance

1861
01:09:03,181 --> 01:09:03,431
metrics was eligible for a

1862
01:09:04,881 --> 01:09:05,131
maximum payment calculated as

1863
01:09:05,581 --> 01:09:05,831
follows

1864
01:09:08,914 --> 01:09:09,164
first, each eligible county is

1865
01:09:09,581 --> 01:09:09,831
allocated50,000 dollars.

1866
01:09:12,848 --> 01:09:13,098
if a county has multiple license

1867
01:09:15,148 --> 01:09:15,398
operators78 cents is multiplied

1868
01:09:16,714 --> 01:09:16,964
by the county's population and

1869
01:09:17,381 --> 01:09:17,631
added to the50,000.

1870
01:09:20,614 --> 01:09:20,864
the sum of these two amounts is

1871
01:09:21,281 --> 01:09:21,531
then divided by the number of

1872
01:09:21,848 --> 01:09:22,098
licensed operators in the county

1873
01:09:24,848 --> 01:09:25,098
if a county has one licensed

1874
01:09:26,448 --> 01:09:26,698
operator they're eligible for a

1875
01:09:27,148 --> 01:09:27,398
maximum of50,000 dollars.

1876
01:09:32,614 --> 01:09:32,864
in FI25 Serviceokklahoma

1877
01:09:34,348 --> 01:09:34,598
budgeted about5.1 million

1878
01:09:35,148 --> 01:09:35,398
dollars for the performance fund

1879
01:09:37,348 --> 01:09:37,598
of that 3.6 million was budgeted

1880
01:09:39,114 --> 01:09:39,364
to provide50,000 dollars to each

1881
01:09:39,781 --> 01:09:40,031
eligible county

1882
01:09:43,114 --> 01:09:43,364
the remaining 1.5 million was

1883
01:09:44,848 --> 01:09:45,098
budgeted to pay for the78 cents

1884
01:09:46,848 --> 01:09:47,098
per resident payment in eligible

1885
01:09:47,514 --> 01:09:47,764
counties with multiple licensed

1886
01:09:48,148 --> 01:09:48,398
operators

1887
01:09:53,114 --> 01:09:53,364
t we en FI24 and FI25, the

1888
01:09:54,614 --> 01:09:54,864
performance fund disbursed

1889
01:09:55,481 --> 01:09:55,731
about6.1 million dollars to

1890
01:09:56,048 --> 01:09:56,298
licensed operators

1891
01:10:00,614 --> 01:10:00,864
97% of this5.9 million was

1892
01:10:02,381 --> 01:10:02,631
dispersed to licensed operators

1893
01:10:04,381 --> 01:10:04,631
for metricbas payouts. The

1894
01:10:06,381 --> 01:10:06,631
remaining 3% reimbursed licensed

1895
01:10:07,114 --> 01:10:07,364
operators for reduced cost motor

1896
01:10:08,881 --> 01:10:09,131
vehicle registrations for

1897
01:10:09,448 --> 01:10:09,698
disabled veterans

1898
01:10:13,181 --> 01:10:13,431
the counties that received the

1899
01:10:14,614 --> 01:10:14,864
most from the performance fund

1900
01:10:17,148 --> 01:10:17,398
in FY25appotawatomi and Wagoner,

1901
01:10:18,648 --> 01:10:18,898
two of the most populous

1902
01:10:20,414 --> 01:10:20,664
counties eligible for metricbas

1903
01:10:22,614 --> 01:10:22,864
payments. This reflects the se8

1904
01:10:23,248 --> 01:10:23,498
cents per resident component of

1905
01:10:25,114 --> 01:10:25,364
the formula which directs larger

1906
01:10:26,614 --> 01:10:26,864
payments to more populous

1907
01:10:28,581 --> 01:10:28,831
counties. This may not align

1908
01:10:29,381 --> 01:10:29,631
with the fund's original purpose

1909
01:10:31,014 --> 01:10:31,264
of supporting licensed operators

1910
01:10:31,681 --> 01:10:31,931
in less populated areas

1911
01:10:34,881 --> 01:10:35,131
there are 3 counties depicted

1912
01:10:36,914 --> 01:10:37,164
above the 100,000 metricbas

1913
01:10:38,681 --> 01:10:38,931
payout eligibility threshold

1914
01:10:39,248 --> 01:10:39,498
represented by the red line

1915
01:10:42,881 --> 01:10:43,131
Ro ger s County the blue dot to

1916
01:10:44,614 --> 01:10:44,864
the right of the red line has a

1917
01:10:45,248 --> 01:10:45,498
population estimated to have

1918
01:10:47,114 --> 01:10:47,364
exceeded 100,000 residents but

1919
01:10:48,881 --> 01:10:49,131
remained eligible because it was

1920
01:10:49,581 --> 01:10:49,831
below the threshold in the most

1921
01:10:50,248 --> 01:10:50,498
recent census

1922
01:10:52,914 --> 01:10:53,164
Comanche and comedian are

1923
01:10:54,681 --> 01:10:54,931
depicted but solely receive

1924
01:10:56,381 --> 01:10:56,631
reimbursements for reduced cost

1925
01:10:57,081 --> 01:10:57,331
registrations for disabled

1926
01:10:57,648 --> 01:10:57,898
veterans

1927
01:11:00,648 --> 01:11:00,898
because the state has invested

1928
01:11:01,248 --> 01:11:01,498
in maintaining licensed

1929
01:11:03,181 --> 01:11:03,431
operators business operations

1930
01:11:04,881 --> 01:11:05,131
lofton analyze the efficiency of

1931
01:11:06,648 --> 01:11:06,898
license operators inervice

1932
01:11:07,214 --> 01:11:07,464
Oklahoma to assess the return on

1933
01:11:07,881 --> 01:11:08,131
that investment.

1934
01:11:10,914 --> 01:11:11,164
this analysis considered only

1935
01:11:12,648 --> 01:11:12,898
credential issuance and did not

1936
01:11:13,281 --> 01:11:13,531
account for other services

1937
01:11:14,914 --> 01:11:15,164
licensed operators provide such

1938
01:11:15,614 --> 01:11:15,864
as vehicle registrations.

1939
01:11:19,148 --> 01:11:19,398
Law found that an FY26 licensed

1940
01:11:21,114 --> 01:11:21,364
operators employed 86% of the

1941
01:11:22,881 --> 01:11:23,131
state's credentialing staff but

1942
01:11:24,614 --> 01:11:24,864
issued about60% of the state's

1943
01:11:25,281 --> 01:11:25,531
credentials

1944
01:11:28,381 --> 01:11:28,631
as a result Service Oklahoma

1945
01:11:28,981 --> 01:11:29,231
staff issued about four times as

1946
01:11:30,714 --> 01:11:30,964
many credentials per FTE as

1947
01:11:31,281 --> 01:11:31,531
licensed operator staff.

1948
01:11:34,614 --> 01:11:34,864
and the subset of markets loft

1949
01:11:35,214 --> 01:11:35,464
analyze and finding two

1950
01:11:36,914 --> 01:11:37,164
Serviceokklahoma staff

1951
01:11:38,414 --> 01:11:38,664
represented here by the blue

1952
01:11:40,381 --> 01:11:40,631
squares issued credentials more

1953
01:11:41,214 --> 01:11:41,464
efficiently in six of the e

1954
01:11:41,781 --> 01:11:42,031
markets.

1955
01:11:46,614 --> 01:11:46,864
licensed operators are governed

1956
01:11:47,314 --> 01:11:47,564
by theerviceokklahoma operator

1957
01:11:47,948 --> 01:11:48,198
Board.

1958
01:11:50,614 --> 01:11:50,864
the board has 9 members the

1959
01:11:52,414 --> 01:11:52,664
director ofervice Oklahoma two

1960
01:11:54,414 --> 01:11:54,664
gubernatorial appointees and 3

1961
01:11:55,014 --> 01:11:55,264
appointments each from the

1962
01:11:55,581 --> 01:11:55,831
leaders of the senate and the

1963
01:11:56,248 --> 01:11:56,498
house

1964
01:11:58,848 --> 01:11:59,098
one senate appointee and one

1965
01:12:00,614 --> 01:12:00,864
house appointee must be licensed

1966
01:12:01,281 --> 01:12:01,531
operators

1967
01:12:04,414 --> 01:12:04,664
how statute does not prohibit

1968
01:12:05,148 --> 01:12:05,398
additional licensed operators

1969
01:12:06,648 --> 01:12:06,898
from serving on the board,

1970
01:12:08,381 --> 01:12:08,631
meaning a majority of the

1971
01:12:08,981 --> 01:12:09,231
appointed members could be

1972
01:12:09,514 --> 01:12:09,764
licensed operators

1973
01:12:12,381 --> 01:12:12,631
this structure creates a

1974
01:12:13,148 --> 01:12:13,398
potential conflict of interest

1975
01:12:14,881 --> 01:12:15,131
because licensed operators serve

1976
01:12:15,548 --> 01:12:15,798
on the board that makes

1977
01:12:16,914 --> 01:12:17,164
decisions directly affecting

1978
01:12:17,481 --> 01:12:17,731
license operator business.

1979
01:12:22,614 --> 01:12:22,864
Board members are responsible

1980
01:12:23,381 --> 01:12:23,631
for making decisions involving

1981
01:12:24,914 --> 01:12:25,164
licensed operator performance

1982
01:12:26,648 --> 01:12:26,898
standards customer service

1983
01:12:28,381 --> 01:12:28,631
requirements and the renewal or

1984
01:12:29,014 --> 01:12:29,264
termination of licensed operator

1985
01:12:29,681 --> 01:12:29,931
licenses.

1986
01:12:32,648 --> 01:12:32,898
O ft ' s analysis of credentials

1987
01:12:34,648 --> 01:12:34,898
issued per FTEM finding two and

1988
01:12:36,614 --> 01:12:36,864
this finding demonstrate a

1989
01:12:37,248 --> 01:12:37,498
performance gap betweenervice

1990
01:12:38,648 --> 01:12:38,898
Oklahoma and licensed operators

1991
01:12:41,114 --> 01:12:41,364
Loft also found no existing

1992
01:12:42,914 --> 01:12:43,164
review of licensed operator

1993
01:12:44,881 --> 01:12:45,131
customer service which led Voff

1994
01:12:46,481 --> 01:12:46,731
to conduct its own analysis

1995
01:12:47,048 --> 01:12:47,298
presented in finding one.

1996
01:12:50,348 --> 01:12:50,598
Finally law found that the board

1997
01:12:51,148 --> 01:12:51,398
is continued to approve new

1998
01:12:53,114 --> 01:12:53,364
license operator locations even

1999
01:12:54,381 --> 01:12:54,631
though the existing number of

2000
01:12:55,181 --> 01:12:55,431
locations has resulted in some

2001
01:12:56,448 --> 01:12:56,698
areas being overserved.

2002
01:13:00,848 --> 01:13:01,098
throughout this evaluation Loft

2003
01:13:02,648 --> 01:13:02,898
identified recommendations for

2004
01:13:04,648 --> 01:13:04,898
the agency and also policy

2005
01:13:06,348 --> 01:13:06,598
changes for the legislature to

2006
01:13:07,081 --> 01:13:07,331
consider. I will highlight just

2007
01:13:08,848 --> 01:13:09,098
a few of those recommendations

2008
01:13:10,614 --> 01:13:10,864
here but the full list is

2009
01:13:11,248 --> 01:13:11,498
located at the end of the

2010
01:13:13,081 --> 01:13:13,331
executive summary and again on

2011
01:13:15,114 --> 01:13:15,364
page 35 of the report the

2012
01:13:18,381 --> 01:13:18,631
legislature may consider vesting

2013
01:13:20,381 --> 01:13:20,631
full operational and regulatory

2014
01:13:21,081 --> 01:13:21,331
authority ofervice Oklahoma to

2015
01:13:21,714 --> 01:13:21,964
the director

2016
01:13:24,381 --> 01:13:24,631
converting the role of theervice

2017
01:13:25,114 --> 01:13:25,364
Oklahoma operator board to be

2018
01:13:25,814 --> 01:13:26,064
advisory in nature

2019
01:13:28,648 --> 01:13:28,898
dedicating the use of the

2020
01:13:30,381 --> 01:13:30,631
licensed operator performance

2021
01:13:31,048 --> 01:13:31,298
fund to subsidizing

2022
01:13:34,381 --> 01:13:34,631
licensed operator locations that

2023
01:13:35,114 --> 01:13:35,364
do not generate enough customer

2024
01:13:36,848 --> 01:13:37,098
transactions to be profitable

2025
01:13:38,848 --> 01:13:39,098
with the goal of ensuring there

2026
01:13:40,414 --> 01:13:40,664
is a minimum of one licensing

2027
01:13:41,014 --> 01:13:41,264
facility in each county

2028
01:13:44,381 --> 01:13:44,631
and empowering the board to make

2029
01:13:45,181 --> 01:13:45,431
decisions based on the reported

2030
01:13:46,981 --> 01:13:47,231
financial position of licensed

2031
01:13:47,614 --> 01:13:47,864
operators

2032
01:13:51,148 --> 01:13:51,398
Loft also had recommendations

2033
01:13:53,381 --> 01:13:53,631
for Service Oklahoma the agency

2034
01:13:55,181 --> 01:13:55,431
should assess the ideal ratio of

2035
01:13:56,514 --> 01:13:56,764
licensed operators to population

2036
01:14:00,381 --> 01:14:00,631
during unannounced operational

2037
01:14:01,114 --> 01:14:01,364
audits record the posted

2038
01:14:02,614 --> 01:14:02,864
business hours and validate

2039
01:14:04,614 --> 01:14:04,864
those hours with those reported

2040
01:14:06,881 --> 01:14:07,131
to serve as Oklahoma implement a

2041
01:14:08,614 --> 01:14:08,864
customer feedback form on his

2042
01:14:10,381 --> 01:14:10,631
website and include a summary of

2043
01:14:12,381 --> 01:14:12,631
that feedback in its annual

2044
01:14:13,348 --> 01:14:13,598
reportquire all licensed

2045
01:14:15,114 --> 01:14:15,364
operators to use the online que

2046
01:14:16,881 --> 01:14:17,131
system used byervice Oklahoma

2047
01:14:18,848 --> 01:14:19,098
with wait times of all locations

2048
01:14:21,148 --> 01:14:21,398
viewable onervice Oklahoma's

2049
01:14:23,081 --> 01:14:23,331
website and issue vehicle

2050
01:14:24,848 --> 01:14:25,098
registrations at Allservice

2051
01:14:26,648 --> 01:14:26,898
Oklahoma locations

2052
01:14:27,081 --> 01:14:27,331
Mr chairman

2053
01:14:31,148 --> 01:14:31,398
thank you director would you

2054
01:14:31,714 --> 01:14:31,964
like to

2055
01:14:34,881 --> 01:14:35,131
talk about any of finding 3.

2056
01:14:38,381 --> 01:14:38,631
thank you Mr chairirman so

2057
01:14:39,081 --> 01:14:39,331
think on finding three

2058
01:14:40,614 --> 01:14:40,864
specifically is around having

2059
01:14:42,648 --> 01:14:42,898
the 10th highest expense or cost

2060
01:14:44,648 --> 01:14:44,898
to a citizen of obtaining a

2061
01:14:45,248 --> 01:14:45,498
driver's license I think a

2062
01:14:47,148 --> 01:14:47,398
couple of things I I'd point out

2063
01:14:50,381 --> 01:14:50,631
is one that's that cost to

2064
01:14:50,981 --> 01:14:51,231
exists in the statutorily set

2065
01:14:52,414 --> 01:14:52,664
that's something we don't set

2066
01:14:53,148 --> 01:14:53,398
atervice Oklahoma and that has

2067
01:14:55,148 --> 01:14:55,398
not changed since it has not

2068
01:14:56,648 --> 01:14:56,898
increased or decreased since

2069
01:14:58,648 --> 01:14:58,898
we've been in existence I'd also

2070
01:15:00,614 --> 01:15:00,864
say that the percent that

2071
01:15:01,381 --> 01:15:01,631
goes to the state doesn't all go

2072
01:15:02,048 --> 01:15:02,298
toerce Oklahoma it actually get

2073
01:15:04,914 --> 01:15:05,164
s apportioned to a variety of

2074
01:15:06,381 --> 01:15:06,631
different mechanisms so it's not

2075
01:15:07,081 --> 01:15:07,331
as if we're retaining and using

2076
01:15:08,614 --> 01:15:08,864
that full amount in in in our

2077
01:15:11,148 --> 01:15:11,398
budget and so we we do agree

2078
01:15:12,914 --> 01:15:13,164
with the the findings of finding

2079
01:15:14,648 --> 01:15:14,898
three as far as the the

2080
01:15:15,148 --> 01:15:15,398
methodology that they be

2081
01:15:16,648 --> 01:15:16,898
performed that the the numbers

2082
01:15:18,381 --> 01:15:18,631
do look like we have one of the

2083
01:15:19,114 --> 01:15:19,364
higher costs for a citizen when

2084
01:15:20,648 --> 01:15:20,898
it comes to obtaining a driver's

2085
01:15:22,414 --> 01:15:22,664
license when it comes to the

2086
01:15:24,414 --> 01:15:24,664
recommendations fromOft

2087
01:15:25,148 --> 01:15:25,398
obviously I think the statutory

2088
01:15:26,881 --> 01:15:27,131
or policy recommendations

2089
01:15:28,381 --> 01:15:28,631
we'll leave those to the

2090
01:15:29,114 --> 01:15:29,364
legislature to to make decisions

2091
01:15:31,148 --> 01:15:31,398
we're happy to engage in any

2092
01:15:31,814 --> 01:15:32,064
conversation and and would love

2093
01:15:32,448 --> 01:15:32,698
to have

2094
01:15:34,881 --> 01:15:35,131
further thoughts if if that's a

2095
01:15:36,381 --> 01:15:36,631
path the legislation would like

2096
01:15:38,381 --> 01:15:38,631
to go when it comes to the

2097
01:15:38,914 --> 01:15:39,164
recommendations of Service

2098
01:15:39,481 --> 01:15:39,731
Oklahoma we appreciate the

2099
01:15:40,648 --> 01:15:40,898
thoughtfulness ofOft when it

2100
01:15:41,214 --> 01:15:41,464
comes to to those

2101
01:15:42,648 --> 01:15:42,898
recommendations

2102
01:15:44,681 --> 01:15:44,931
I think there's several things

2103
01:15:45,281 --> 01:15:45,531
in there that we have in

2104
01:15:46,881 --> 01:15:47,131
progress or that I think we've

2105
01:15:48,881 --> 01:15:49,131
previously committed to in in

2106
01:15:50,648 --> 01:15:50,898
previous comments on findings of

2107
01:15:51,348 --> 01:15:51,598
of making sure that we are

2108
01:15:52,414 --> 01:15:52,664
improving our audits to take a

2109
01:15:53,148 --> 01:15:53,398
closer look at the hours as well

2110
01:15:55,148 --> 01:15:55,398
as the customer experience. I

2111
01:15:57,148 --> 01:15:57,398
think taking a look at having

2112
01:15:58,881 --> 01:15:59,131
an avenue for a citizen to give

2113
01:16:00,414 --> 01:16:00,664
us direct feedback and making

2114
01:16:01,381 --> 01:16:01,631
sure that we then are are

2115
01:16:01,948 --> 01:16:02,198
properly investigating and

2116
01:16:02,481 --> 01:16:02,731
documenting

2117
01:16:04,614 --> 01:16:04,864
that as well and so I think

2118
01:16:06,381 --> 01:16:06,631
there's a big takeaway for us is

2119
01:16:07,114 --> 01:16:07,364
there's some areas in our audit

2120
01:16:08,881 --> 01:16:09,131
process that we can improve as

2121
01:16:10,381 --> 01:16:10,631
well when it comes to to

2122
01:16:11,114 --> 01:16:11,364
offering motor vehicle

2123
01:16:13,114 --> 01:16:13,364
services at our locations so

2124
01:16:15,148 --> 01:16:15,398
right now we have we do offer

2125
01:16:16,648 --> 01:16:16,898
motor vehicle services at just

2126
01:16:17,381 --> 01:16:17,631
one location which is our

2127
01:16:18,648 --> 01:16:18,898
Oklahoma City location and that

2128
01:16:20,381 --> 01:16:20,631
has been a historically

2129
01:16:20,881 --> 01:16:21,131
transferred from the tax

2130
01:16:21,381 --> 01:16:21,631
commission so the tax commission

2131
01:16:22,648 --> 01:16:22,898
had always offered motor vehicle

2132
01:16:24,381 --> 01:16:24,631
services at their that location

2133
01:16:26,381 --> 01:16:26,631
so we just continued that as as

2134
01:16:28,381 --> 01:16:28,631
it has gone I think as we

2135
01:16:29,114 --> 01:16:29,364
look at making services more

2136
01:16:31,348 --> 01:16:31,598
consistent between a state runn

2137
01:16:32,014 --> 01:16:32,264
location and a licensed operator

2138
01:16:34,614 --> 01:16:34,864
having consistent services I

2139
01:16:35,214 --> 01:16:35,464
think is important but I think

2140
01:16:36,881 --> 01:16:37,131
it's also a not one size fits

2141
01:16:38,614 --> 01:16:38,864
all and I think it's making sure

2142
01:16:40,381 --> 01:16:40,631
that as we look at if we do add

2143
01:16:41,081 --> 01:16:41,331
because I think something that

2144
01:16:42,881 --> 01:16:43,131
we just experienced ourselves as

2145
01:16:44,648 --> 01:16:44,898
we were doing site visits we are

2146
01:16:46,381 --> 01:16:46,631
looking at our locations and we

2147
01:16:47,114 --> 01:16:47,364
visited I think 3 or4 locations

2148
01:16:48,848 --> 01:16:49,098
we visited4 locations and the

2149
01:16:50,648 --> 01:16:50,898
four locations we visited a

2150
01:16:51,348 --> 01:16:51,598
customer came into our location

2151
01:16:52,414 --> 01:16:52,664
asking for motor vehicle

2152
01:16:53,148 --> 01:16:53,398
services that we weren't

2153
01:16:54,614 --> 01:16:54,864
providing and so we turned away

2154
01:16:56,381 --> 01:16:56,631
a customer that could have got

2155
01:16:57,114 --> 01:16:57,364
services if we're offering motor

2156
01:16:59,114 --> 01:16:59,364
vehicle services but I don't

2157
01:17:00,614 --> 01:17:00,864
think it's necessarily it's

2158
01:17:01,381 --> 01:17:01,631
something that we need to take a

2159
01:17:02,048 --> 01:17:02,298
further evaluation on and

2160
01:17:04,614 --> 01:17:04,864
it definitely is not a a one

2161
01:17:05,248 --> 01:17:05,498
size fits all because there's

2162
01:17:06,848 --> 01:17:07,098
also locations that we are

2163
01:17:07,414 --> 01:17:07,664
directly next door to the

2164
01:17:08,581 --> 01:17:08,831
licensed operator and so it

2165
01:17:09,348 --> 01:17:09,598
doesn't make sense for us to

2166
01:17:10,648 --> 01:17:10,898
start offering motor vehicle

2167
01:17:12,381 --> 01:17:12,631
services when we're right next

2168
01:17:13,148 --> 01:17:13,398
door to somebody that

2169
01:17:14,381 --> 01:17:14,631
because we don't want to create

2170
01:17:16,381 --> 01:17:16,631
a a competitive nature between

2171
01:17:17,114 --> 01:17:17,364
us and the licensed operators

2172
01:17:18,648 --> 01:17:18,898
wouldn't this be a cohesive

2173
01:17:19,281 --> 01:17:19,531
system that offers great

2174
01:17:19,814 --> 01:17:20,064
experience for customers.

2175
01:17:24,581 --> 01:17:24,831
question from the chair is

2176
01:17:28,881 --> 01:17:29,131
is there any overall arching

2177
01:17:30,848 --> 01:17:31,098
concerns from my background in

2178
01:17:32,881 --> 01:17:33,131
utilities dealing with utilities

2179
01:17:34,614 --> 01:17:34,864
and and being a part of

2180
01:17:36,914 --> 01:17:37,164
everything from PBR to Btm like

2181
01:17:38,981 --> 01:17:39,231
this conceptually looks a lot

2182
01:17:39,614 --> 01:17:39,864
like cherry picking to me

2183
01:17:42,381 --> 01:17:42,631
something that and and

2184
01:17:42,881 --> 01:17:43,131
especially in the fact that if

2185
01:17:44,614 --> 01:17:44,864
it's my if my understanding is

2186
01:17:46,648 --> 01:17:46,898
correctO is only with the

2187
01:17:47,314 --> 01:17:47,564
exception of the sevent2

2188
01:17:48,614 --> 01:17:48,864
counties a little bit of money

2189
01:17:50,848 --> 01:17:51,098
they get for basically a

2190
01:17:53,114 --> 01:17:53,364
county small county subsidy

2191
01:17:54,614 --> 01:17:54,864
predominantly all the revenue

2192
01:17:55,248 --> 01:17:55,498
comes based on how much

2193
01:17:58,648 --> 01:17:58,898
foot traffic how many how many

2194
01:17:59,248 --> 01:17:59,498
interactions they have with the

2195
01:18:00,848 --> 01:18:01,098
public and if they do good and

2196
01:18:02,381 --> 01:18:02,631
they have more they make more

2197
01:18:03,114 --> 01:18:03,364
money and if they don't they go

2198
01:18:05,081 --> 01:18:05,331
out of business which is kind

2199
01:18:07,114 --> 01:18:07,364
of the nature of our way we've

2200
01:18:08,848 --> 01:18:09,098
structured our economy in this

2201
01:18:10,881 --> 01:18:11,131
country. so my question is

2202
01:18:12,614 --> 01:18:12,864
this is this not just an example

2203
01:18:14,914 --> 01:18:15,164
of cherry picking where now like

2204
01:18:16,648 --> 01:18:16,898
in in these metro areas like

2205
01:18:18,381 --> 01:18:18,631
Lawton and Clinton and Oklahoma

2206
01:18:19,148 --> 01:18:19,398
City and these bigger towns and

2207
01:18:20,881 --> 01:18:21,131
bigger cities where they're

2208
01:18:22,848 --> 01:18:23,098
coming in and setting up shop

2209
01:18:24,381 --> 01:18:24,631
you know I think in lawton y'all

2210
01:18:25,114 --> 01:18:25,364
are set up at the old highway

2211
01:18:25,781 --> 01:18:26,031
patrol building

2212
01:18:28,881 --> 01:18:29,131
isn't that limiting access

2213
01:18:30,881 --> 01:18:31,131
points in a way by by coming in

2214
01:18:31,548 --> 01:18:31,798
and taking off just the easy

2215
01:18:32,914 --> 01:18:33,164
work and not having to really do

2216
01:18:34,648 --> 01:18:34,898
much of the harder stuff I'm a

2217
01:18:35,348 --> 01:18:35,598
little bit confused by that can

2218
01:18:37,148 --> 01:18:37,398
you can you elaborate on that a

2219
01:18:38,881 --> 01:18:39,131
little bit and conceptually

2220
01:18:40,614 --> 01:18:40,864
where y'all are at and if y'all

2221
01:18:42,614 --> 01:18:42,864
are looking at expansion thank

2222
01:18:44,414 --> 01:18:44,664
you for that question so I'll

2223
01:18:46,414 --> 01:18:46,664
answer the the last part of your

2224
01:18:47,114 --> 01:18:47,364
conversation first is no we're

2225
01:18:48,648 --> 01:18:48,898
not looking to expand locations

2226
01:18:50,881 --> 01:18:51,131
we're continually looking to

2227
01:18:52,381 --> 01:18:52,631
improve our our existing

2228
01:18:53,148 --> 01:18:53,398
locations since we've really

2229
01:18:54,681 --> 01:18:54,931
been in existence I think we've

2230
01:18:55,381 --> 01:18:55,631
really only truly opened when it

2231
01:18:56,014 --> 01:18:56,264
comes

2232
01:18:58,881 --> 01:18:59,131
to a a competitor to a licensed

2233
01:19:00,381 --> 01:19:00,631
opera who've really only opened

2234
01:19:01,081 --> 01:19:01,331
one location and that was an

2235
01:19:02,414 --> 01:19:02,664
anttlers and that was from a

2236
01:19:03,014 --> 01:19:03,264
preexisting relationship and

2237
01:19:04,914 --> 01:19:05,164
commitment the DPS had made to

2238
01:19:06,381 --> 01:19:06,631
the county commissioners of

2239
01:19:08,881 --> 01:19:09,131
Pushmataha County we have

2240
01:19:09,448 --> 01:19:09,698
moved some of our other

2241
01:19:10,881 --> 01:19:11,131
locations in different parts

2242
01:19:12,381 --> 01:19:12,631
because of either lease

2243
01:19:12,848 --> 01:19:13,098
agreements have expired or we

2244
01:19:13,448 --> 01:19:13,698
found a better location in in

2245
01:19:14,914 --> 01:19:15,164
that community where we're

2246
01:19:16,414 --> 01:19:16,664
either moving further away from

2247
01:19:17,181 --> 01:19:17,431
licensed operators were what

2248
01:19:18,881 --> 01:19:19,131
made sense I tell you that I

2249
01:19:21,148 --> 01:19:21,398
think long term are probably

2250
01:19:22,648 --> 01:19:22,898
objective is that we'll have

2251
01:19:23,248 --> 01:19:23,498
fewer locations and not more

2252
01:19:24,681 --> 01:19:24,931
because there is communities

2253
01:19:25,248 --> 01:19:25,498
that you mentioned that it

2254
01:19:25,814 --> 01:19:26,064
probably doesn't make a ton of

2255
01:19:26,448 --> 01:19:26,698
sense

2256
01:19:28,381 --> 01:19:28,631
for us both to be in those

2257
01:19:29,114 --> 01:19:29,364
markets especially now that

2258
01:19:31,114 --> 01:19:31,364
we offer especially on the

2259
01:19:32,614 --> 01:19:32,864
driver's license side a ton of

2260
01:19:34,648 --> 01:19:34,898
similar services the only real

2261
01:19:36,414 --> 01:19:36,664
two services that we offer that

2262
01:19:37,114 --> 01:19:37,364
not every licensed operator's

2263
01:19:38,414 --> 01:19:38,664
offering when it comes to

2264
01:19:40,381 --> 01:19:40,631
driver's licenses at this point

2265
01:19:42,881 --> 01:19:43,131
is well technically 3 is one

2266
01:19:44,681 --> 01:19:44,931
reinstating a suspended or

2267
01:19:46,381 --> 01:19:46,631
revoked license two is

2268
01:19:47,148 --> 01:19:47,398
offering a drive test and that's

2269
01:19:49,148 --> 01:19:49,398
both alad drive test but then

2270
01:19:51,148 --> 01:19:51,398
also the commercialcdl drive

2271
01:19:53,148 --> 01:19:53,398
test and so I think for us

2272
01:19:54,881 --> 01:19:55,131
for us to be able to to your

2273
01:19:55,448 --> 01:19:55,698
point open up more access for

2274
01:19:56,114 --> 01:19:56,364
licensed

2275
01:19:58,014 --> 01:19:58,264
op er ator s we need to solve

2276
01:19:58,881 --> 01:19:59,131
the drive test problem first

2277
01:20:00,381 --> 01:20:00,631
because if we do leave a

2278
01:20:01,114 --> 01:20:01,364
community there then at times

2279
01:20:02,881 --> 01:20:03,131
are vacant of a of a drive test

2280
01:20:04,414 --> 01:20:04,664
opportunity and so there's

2281
01:20:05,148 --> 01:20:05,398
things we're exploring when it

2282
01:20:06,881 --> 01:20:07,131
comes to that when it comes to

2283
01:20:08,381 --> 01:20:08,631
other locations that we've

2284
01:20:08,981 --> 01:20:09,231
either opened or expanded it

2285
01:20:10,914 --> 01:20:11,164
really is about so we opened

2286
01:20:12,381 --> 01:20:12,631
two drive test centers one in

2287
01:20:13,114 --> 01:20:13,364
Oklaho City and one in Tulsa to

2288
01:20:14,881 --> 01:20:15,131
make drive tests more accessible

2289
01:20:16,381 --> 01:20:16,631
again that's aer license

2290
01:20:16,881 --> 01:20:17,131
operators aren't providing and

2291
01:20:19,148 --> 01:20:19,398
it also allows us we provide

2292
01:20:20,681 --> 01:20:20,931
a what we call a sweet six

2293
01:20:22,381 --> 01:20:22,631
guarantee where no matter all se

2294
01:20:23,148 --> 01:20:23,398
days of the week you get a

2295
01:20:24,881 --> 01:20:25,131
driver's license a drive test on

2296
01:20:25,581 --> 01:20:25,831
your birthday to be sure that

2297
01:20:25,831 --> 01:20:26,081
we're really giving that

2298
01:20:28,381 --> 01:20:28,631
that great experience for a 16

2299
01:20:28,981 --> 01:20:29,231
year old and they're also

2300
01:20:30,848 --> 01:20:31,098
looking at how can we offer

2301
01:20:32,381 --> 01:20:32,631
bettercdl testing across the

2302
01:20:32,981 --> 01:20:33,231
state. I think it's an area that

2303
01:20:34,614 --> 01:20:34,864
right now is not to the level

2304
01:20:35,248 --> 01:20:35,498
that we want it to be and it's

2305
01:20:36,614 --> 01:20:36,864
vitally important for the

2306
01:20:37,214 --> 01:20:37,464
economy and the infrastructure

2307
01:20:38,881 --> 01:20:39,131
of our of our state and so

2308
01:20:40,348 --> 01:20:40,598
looking to prove that but no

2309
01:20:42,381 --> 01:20:42,631
we're not looking to to compete

2310
01:20:43,114 --> 01:20:43,364
again we're trying to make a a

2311
01:20:44,381 --> 01:20:44,631
consistent network that makes

2312
01:20:45,114 --> 01:20:45,364
sense that serves the citizens

2313
01:20:46,681 --> 01:20:46,931
and I think long term you'll see

2314
01:20:48,381 --> 01:20:48,631
fewer service Oklahoma locations

2315
01:20:49,114 --> 01:20:49,364
in some of those communities

2316
01:20:58,848 --> 01:20:59,098
thank you Mr Chairman. I'd like

2317
01:21:00,614 --> 01:21:00,864
to make a comment if I could and

2318
01:21:01,348 --> 01:21:01,598
then ask the question

2319
01:21:02,848 --> 01:21:03,098
ofervice Oklahoma

2320
01:21:06,381 --> 01:21:06,631
just want to make a statement

2321
01:21:07,114 --> 01:21:07,364
related to talking about that we

2322
01:21:10,381 --> 01:21:10,631
have one of the higher

2323
01:21:12,581 --> 01:21:12,831
driver's license fee I think

2324
01:21:14,381 --> 01:21:14,631
it's important to note that ours

2325
01:21:16,381 --> 01:21:16,631
is every 8 years is only one of

2326
01:21:17,014 --> 01:21:17,264
the other states showing that

2327
01:21:19,181 --> 01:21:19,431
it's every 8 years and so when

2328
01:21:21,148 --> 01:21:21,398
you look at that per year but

2329
01:21:24,381 --> 01:21:24,631
then also looking at say if

2330
01:21:25,448 --> 01:21:25,698
that was every four years and

2331
01:21:26,114 --> 01:21:26,364
you'd have to make a second trip

2332
01:21:29,148 --> 01:21:29,398
in to get it to spend your

2333
01:21:31,081 --> 01:21:31,331
time effort and cost to do it it

2334
01:21:32,848 --> 01:21:33,098
really brings our costs down

2335
01:21:34,881 --> 01:21:35,131
where it's it it's not that

2336
01:21:36,614 --> 01:21:36,864
expensive at the end of the day

2337
01:21:39,148 --> 01:21:39,398
but going back to the

2338
01:21:40,881 --> 01:21:41,131
presentation and some of the

2339
01:21:42,881 --> 01:21:43,131
comments and so forth made when

2340
01:21:43,581 --> 01:21:43,831
you look at the governing board

2341
01:21:48,614 --> 01:21:48,864
and where statutorily they're

2342
01:21:50,614 --> 01:21:50,864
supposed to be at least you know

2343
01:21:54,848 --> 01:21:55,098
two members of the LOs on

2344
01:21:56,848 --> 01:21:57,098
their on that board which

2345
01:21:58,848 --> 01:21:59,098
makes up just over20% of the

2346
01:21:59,448 --> 01:21:59,698
board now there's

2347
01:22:02,614 --> 01:22:02,864
four people on there so now

2348
01:22:04,648 --> 01:22:04,898
you're over40% of the board

2349
01:22:06,381 --> 01:22:06,631
potentially there's nothing to

2350
01:22:07,081 --> 01:22:07,331
keep it where literally just

2351
01:22:08,581 --> 01:22:08,831
about everybody could be a

2352
01:22:10,848 --> 01:22:11,098
licensed operator from the pure

2353
01:22:13,081 --> 01:22:13,331
appearance of potential

2354
01:22:14,481 --> 01:22:14,731
conflict of interest

2355
01:22:17,348 --> 01:22:17,598
do you see that as problematic

2356
01:22:18,381 --> 01:22:18,631
where it at

2357
01:22:20,648 --> 01:22:20,898
if we kept it the same where

2358
01:22:22,648 --> 01:22:22,898
we're we would need to keep no

2359
01:22:24,381 --> 01:22:24,631
more than two on there and then

2360
01:22:25,148 --> 01:22:25,398
of course originally the when

2361
01:22:27,148 --> 01:22:27,398
this was set up part of this was

2362
01:22:29,314 --> 01:22:29,564
put in place so that from the

2363
01:22:30,914 --> 01:22:31,164
experience standpoint that's

2364
01:22:33,148 --> 01:22:33,398
there to make sure that's

2365
01:22:34,948 --> 01:22:35,198
there but also we have an

2366
01:22:36,914 --> 01:22:37,164
advisory board from the licensed

2367
01:22:37,581 --> 01:22:37,831
operator just

2368
01:22:40,614 --> 01:22:40,864
and I know I kind of rambled on

2369
01:22:41,348 --> 01:22:41,598
it but what's your thoughts on

2370
01:22:44,648 --> 01:22:44,898
that you know again from

2371
01:22:46,881 --> 01:22:47,131
perception potential conflict of

2372
01:22:49,148 --> 01:22:49,398
interest but also from truly the

2373
01:22:51,148 --> 01:22:51,398
best way to move forward as we

2374
01:22:53,114 --> 01:22:53,364
will be looking at to move more

2375
01:22:56,414 --> 01:22:56,664
services into this from again

2376
01:22:57,014 --> 01:22:57,264
birth certificate death

2377
01:22:59,081 --> 01:22:59,331
certificates other types of

2378
01:23:01,214 --> 01:23:01,464
licensings all those type things

2379
01:23:01,914 --> 01:23:02,164
as we move forward

2380
01:23:05,814 --> 01:23:06,064
thank you for that question

2381
01:23:08,881 --> 01:23:09,131
so I'll say that I think

2382
01:23:10,681 --> 01:23:10,931
especially early on it was

2383
01:23:12,414 --> 01:23:12,664
really advantageous and an

2384
01:23:13,014 --> 01:23:13,264
advantage to have licensed

2385
01:23:14,381 --> 01:23:14,631
operators on our operator board

2386
01:23:15,381 --> 01:23:15,631
because it really did educate

2387
01:23:16,881 --> 01:23:17,131
the board as a whole because

2388
01:23:18,614 --> 01:23:18,864
coming in as a board that had no

2389
01:23:20,414 --> 01:23:20,664
knowledge or experience in the

2390
01:23:21,014 --> 01:23:21,264
type of business that we do and

2391
01:23:21,681 --> 01:23:21,931
so I think there's definitely

2392
01:23:22,881 --> 01:23:23,131
some advantages it also does

2393
01:23:24,381 --> 01:23:24,631
give a voice of a licensed

2394
01:23:26,381 --> 01:23:26,631
operator so that they're not

2395
01:23:27,114 --> 01:23:27,364
just hearing the one side from

2396
01:23:28,414 --> 01:23:28,664
the from the agency so there's

2397
01:23:29,181 --> 01:23:29,431
definitely I think pros of

2398
01:23:30,648 --> 01:23:30,898
having licensed operators on the

2399
01:23:32,648 --> 01:23:32,898
board there's also definitely

2400
01:23:33,248 --> 01:23:33,498
conflicts of interest that

2401
01:23:35,181 --> 01:23:35,431
arise every single day in the

2402
01:23:35,848 --> 01:23:36,098
conversations that we have I

2403
01:23:36,514 --> 01:23:36,764
mean as an

2404
01:23:38,381 --> 01:23:38,631
example one of the licensed

2405
01:23:39,148 --> 01:23:39,398
operators on the board purchased

2406
01:23:40,881 --> 01:23:41,131
another operator a few months

2407
01:23:42,381 --> 01:23:42,631
back and so they're on the board

2408
01:23:43,148 --> 01:23:43,398
of making decisions and they

2409
01:23:44,614 --> 01:23:44,864
recuse themselves they did

2410
01:23:45,348 --> 01:23:45,598
everything properly but it does

2411
01:23:46,648 --> 01:23:46,898
it does have conflicts that

2412
01:23:47,248 --> 01:23:47,498
arise every day because they are

2413
01:23:48,881 --> 01:23:49,131
making decisions and setting

2414
01:23:51,148 --> 01:23:51,398
things in place to do what's

2415
01:23:52,614 --> 01:23:52,864
potentially best for them and

2416
01:23:54,381 --> 01:23:54,631
makes sense and what's best for

2417
01:23:55,014 --> 01:23:55,264
them maybe what's best for the

2418
01:23:56,414 --> 01:23:56,664
public may not be what's best

2419
01:23:57,148 --> 01:23:57,398
for the public but also tell you

2420
01:23:59,148 --> 01:23:59,398
that we've had carriership

2421
01:24:00,914 --> 01:24:01,164
cario owners on our board time

2422
01:24:02,681 --> 01:24:02,931
from time and they also have

2423
01:24:04,414 --> 01:24:04,664
potential conflicts of interest

2424
01:24:05,181 --> 01:24:05,431
considering that these are motor

2425
01:24:05,881 --> 01:24:06,131
vehicle transactions that are

2426
01:24:06,514 --> 01:24:06,764
being taken taken forth

2427
01:24:09,114 --> 01:24:09,364
and etc. and so I I think

2428
01:24:10,848 --> 01:24:11,098
we'd open a conversation of of

2429
01:24:12,381 --> 01:24:12,631
what the the right structure

2430
01:24:13,114 --> 01:24:13,364
looks like to have the best

2431
01:24:15,114 --> 01:24:15,364
representation to ensure that

2432
01:24:15,748 --> 01:24:15,998
we are are serving our citizens

2433
01:24:16,414 --> 01:24:16,664
the best

2434
01:24:20,448 --> 01:24:20,698
any other questions

2435
01:24:24,648 --> 01:24:24,898
with that just a point of

2436
01:24:26,881 --> 01:24:27,131
information or another se a

2437
01:24:29,148 --> 01:24:29,398
squiliy I can't talk today from

2438
01:24:32,881 --> 01:24:33,131
the chair and my now going on

2439
01:24:35,414 --> 01:24:35,664
9 years in the legislature

2440
01:24:38,681 --> 01:24:38,931
I've taken tens of thousands of

2441
01:24:39,314 --> 01:24:39,564
calls and meetings with

2442
01:24:40,648 --> 01:24:40,898
constituents and I have never

2443
01:24:41,314 --> 01:24:41,564
once

2444
01:24:44,381 --> 01:24:44,631
again this is a point of

2445
01:24:45,148 --> 01:24:45,398
information from one member I'm

2446
01:24:46,614 --> 01:24:46,864
not speaking on behalf of the

2447
01:24:48,381 --> 01:24:48,631
house even but just from one

2448
01:24:49,114 --> 01:24:49,364
legislature I've never once

2449
01:24:51,148 --> 01:24:51,398
heard any constituent complain

2450
01:24:53,114 --> 01:24:53,364
about the cost no one's ever

2451
01:24:54,881 --> 01:24:55,131
called me about the cost of our

2452
01:24:56,881 --> 01:24:57,131
driver's license being48 cents

2453
01:24:59,148 --> 01:24:59,398
higher than Minnesota's. What I

2454
01:25:00,648 --> 01:25:00,898
have heard hundreds and hundreds

2455
01:25:02,614 --> 01:25:02,864
of times in 9 years is

2456
01:25:06,381 --> 01:25:06,631
especially in my community that

2457
01:25:08,381 --> 01:25:08,631
is very transient and very

2458
01:25:09,114 --> 01:25:09,364
because of fortill the nature of

2459
01:25:10,848 --> 01:25:11,098
Fort Sill people move in from

2460
01:25:12,614 --> 01:25:12,864
all over the country and live

2461
01:25:14,381 --> 01:25:14,631
and settle in my my district and

2462
01:25:15,081 --> 01:25:15,331
my home county of Comanche

2463
01:25:17,148 --> 01:25:17,398
County. I've heard I've filled

2464
01:25:18,381 --> 01:25:18,631
hundreds of calls of people

2465
01:25:20,614 --> 01:25:20,864
telling me thank you for not

2466
01:25:22,848 --> 01:25:23,098
being like California. I had one

2467
01:25:25,081 --> 01:25:25,331
just three months ago from

2468
01:25:26,714 --> 01:25:26,964
someone I went to college with

2469
01:25:30,381 --> 01:25:30,631
was finally getting her Oklahoma

2470
01:25:31,148 --> 01:25:31,398
driver's license moving it from

2471
01:25:32,614 --> 01:25:32,864
California she was originally

2472
01:25:34,881 --> 01:25:35,131
from Fresno and was just in awe

2473
01:25:36,381 --> 01:25:36,631
that they were able to get her

2474
01:25:37,148 --> 01:25:37,398
driver's license done in 30

2475
01:25:38,881 --> 01:25:39,131
minutes from the time she walked

2476
01:25:40,381 --> 01:25:40,631
in to the time she walked out

2477
01:25:42,381 --> 01:25:42,631
comparing to that interaction

2478
01:25:44,381 --> 01:25:44,631
that she had with the DMv in

2479
01:25:46,881 --> 01:25:47,131
California. so if there's any

2480
01:25:48,881 --> 01:25:49,131
of our licensed operators

2481
01:25:50,648 --> 01:25:50,898
listening we I just want to tell

2482
01:25:51,281 --> 01:25:51,531
them thank you for the work that

2483
01:25:53,148 --> 01:25:53,398
they do because the constituents

2484
01:25:55,148 --> 01:25:55,398
that I hear from it's all about

2485
01:25:56,881 --> 01:25:57,131
how quick the interaction takes

2486
01:25:57,548 --> 01:25:57,798
when they have to interact with

2487
01:25:58,214 --> 01:25:58,464
their

2488
01:25:59,148 --> 01:25:59,398
government. I've never heard

2489
01:26:02,614 --> 01:26:02,864
them complain about us being47

2490
01:26:04,614 --> 01:26:04,864
cents or 96 cents higher than

2491
01:26:06,881 --> 01:26:07,131
some state4000 miles away so

2492
01:26:08,348 --> 01:26:08,598
with that Mr chairirman do you

2493
01:26:09,414 --> 01:26:09,664
have any more notes or

2494
01:26:09,848 --> 01:26:10,098
anything you want to talk about?

2495
01:26:13,148 --> 01:26:13,398
always have things to talk about

2496
01:26:14,614 --> 01:26:14,864
but we what we probably should

2497
01:26:17,081 --> 01:26:17,331
do is at least re give loft

2498
01:26:19,114 --> 01:26:19,364
an opportunity to to wrap up

2499
01:26:21,114 --> 01:26:21,364
their report followed by a final

2500
01:26:25,081 --> 01:26:25,331
wrap up by by uhervice Oklahoma

2501
01:26:26,448 --> 01:26:26,698
and then I'll conclude with

2502
01:26:27,014 --> 01:26:27,264
comments

2503
01:26:30,648 --> 01:26:30,898
thank you Mr chairman and thank

2504
01:26:31,381 --> 01:26:31,631
you members of the committee for

2505
01:26:32,848 --> 01:26:33,098
your time and attention to this

2506
01:26:34,648 --> 01:26:34,898
report and I specifically want

2507
01:26:36,648 --> 01:26:36,898
to thank Service Oklahoma they

2508
01:26:38,914 --> 01:26:39,164
were a fantastic agency to

2509
01:26:40,914 --> 01:26:41,164
work with extremely responsive

2510
01:26:42,648 --> 01:26:42,898
to our request for information

2511
01:26:45,148 --> 01:26:45,398
and we will continue the

2512
01:26:46,648 --> 01:26:46,898
engagement when we do our follow

2513
01:26:48,614 --> 01:26:48,864
up report in about a year from

2514
01:26:50,714 --> 01:26:50,964
now but we did enjoy the

2515
01:26:51,281 --> 01:26:51,531
experience of working with them

2516
01:26:52,448 --> 01:26:52,698
re ctor Dole

2517
01:26:56,648 --> 01:26:56,898
thank you Mr chairirman we just

2518
01:26:57,281 --> 01:26:57,531
start and

2519
01:26:58,648 --> 01:26:58,898
and thankrector Bertram and her

2520
01:27:00,648 --> 01:27:00,898
team it's been it was a pleasure

2521
01:27:01,281 --> 01:27:01,531
for us to work with the loft the

2522
01:27:03,148 --> 01:27:03,398
loft team we respect and

2523
01:27:04,681 --> 01:27:04,931
appreciate their process in in

2524
01:27:05,448 --> 01:27:05,698
the final report and and I think

2525
01:27:06,914 --> 01:27:07,164
we always welcome ways and areas

2526
01:27:10,414 --> 01:27:10,664
that we can improve and so

2527
01:27:10,981 --> 01:27:11,231
appreciate having an independent

2528
01:27:12,681 --> 01:27:12,931
3rd 3rd party take a look at

2529
01:27:14,648 --> 01:27:14,898
what we can do to do better I

2530
01:27:16,381 --> 01:27:16,631
I think I'd also you know

2531
01:27:17,214 --> 01:27:17,464
hopefully this came across as

2532
01:27:18,414 --> 01:27:18,664
our licensed operators are our

2533
01:27:20,414 --> 01:27:20,664
partners and we we can't do our

2534
01:27:21,048 --> 01:27:21,298
business without our our

2535
01:27:22,681 --> 01:27:22,931
licensed operators and they are

2536
01:27:23,348 --> 01:27:23,598
areab fantastic

2537
01:27:24,914 --> 01:27:25,164
in all the ways in in the

2538
01:27:26,881 --> 01:27:27,131
backbone of our services and so

2539
01:27:28,648 --> 01:27:28,898
can thank them and appreciate

2540
01:27:29,248 --> 01:27:29,498
them enough for the the services

2541
01:27:32,381 --> 01:27:32,631
they provide on a daily basis

2542
01:27:32,981 --> 01:27:33,231
and then really just want to

2543
01:27:34,381 --> 01:27:34,631
thank and appreciate every

2544
01:27:35,148 --> 01:27:35,398
legislator in this room. I think

2545
01:27:36,681 --> 01:27:36,931
this was a chance to take a look

2546
01:27:38,681 --> 01:27:38,931
of how we've been successful in

2547
01:27:39,414 --> 01:27:39,664
in the the creation service

2548
01:27:41,181 --> 01:27:41,431
Oklahoma and how are we doing in

2549
01:27:42,914 --> 01:27:43,164
our first four years and as as

2550
01:27:44,681 --> 01:27:44,931
employees number 1A and1B of

2551
01:27:46,648 --> 01:27:46,898
Service Oklahoma we just really

2552
01:27:47,414 --> 01:27:47,664
thank and and appreciate the

2553
01:27:48,681 --> 01:27:48,931
trust and the partnership of of

2554
01:27:50,948 --> 01:27:51,198
every member of this body we

2555
01:27:52,448 --> 01:27:52,698
take what we do very seriously

2556
01:27:53,148 --> 01:27:53,398
every day and we're extremely

2557
01:27:53,814 --> 01:27:54,064
passionate about what we do and

2558
01:27:54,448 --> 01:27:54,698
and can

2559
01:27:55,314 --> 01:27:55,564
' t thank you guys enough and

2560
01:27:56,914 --> 01:27:57,164
and want to continue to to look

2561
01:27:58,381 --> 01:27:58,631
for ways of of how we can

2562
01:27:58,981 --> 01:27:59,231
continue to improveervice

2563
01:28:00,914 --> 01:28:01,164
Oklahoma we'll never be a

2564
01:28:02,414 --> 01:28:02,664
finished product and and want to

2565
01:28:03,114 --> 01:28:03,364
continue to get better every

2566
01:28:04,381 --> 01:28:04,631
single day and and Mr chairirman

2567
01:28:05,414 --> 01:28:05,664
we we just appreciate the the

2568
01:28:06,714 --> 01:28:06,964
conversation today and and look

2569
01:28:07,414 --> 01:28:07,664
forward to to future

2570
01:28:07,848 --> 01:28:08,098
conversations

2571
01:28:10,648 --> 01:28:10,898
thank you very much for for

2572
01:28:12,648 --> 01:28:12,898
wrapping that up what we do know

2573
01:28:14,648 --> 01:28:14,898
is is that the way we provide

2574
01:28:16,381 --> 01:28:16,631
these products and services in

2575
01:28:17,048 --> 01:28:17,298
the state of Oklahoma has

2576
01:28:17,548 --> 01:28:17,798
evolved over time

2577
01:28:20,881 --> 01:28:21,131
but one thing that we don't

2578
01:28:22,648 --> 01:28:22,898
want to lose sight on as a

2579
01:28:24,381 --> 01:28:24,631
legislature and to to my vice

2580
01:28:26,881 --> 01:28:27,131
chairman my co-chair's point

2581
01:28:28,381 --> 01:28:28,631
huh yeah

2582
01:28:32,614 --> 01:28:32,864
yeah my my co-chair's point

2583
01:28:33,181 --> 01:28:33,431
these are main street

2584
01:28:36,381 --> 01:28:36,631
businesses that we're talking

2585
01:28:37,114 --> 01:28:37,364
about that you know all of us

2586
01:28:38,881 --> 01:28:39,131
have constituents that either

2587
01:28:40,881 --> 01:28:41,131
own or operate you know

2588
01:28:42,848 --> 01:28:43,098
likely some of these facilities

2589
01:28:44,848 --> 01:28:45,098
and they perform a valuable

2590
01:28:46,848 --> 01:28:47,098
valuable service what we can

2591
01:28:50,848 --> 01:28:51,098
do to to be more efficient

2592
01:28:52,381 --> 01:28:52,631
would be you know something

2593
01:28:54,381 --> 01:28:54,631
we should look at what we can do

2594
01:28:56,614 --> 01:28:56,864
to be more consistent in how we

2595
01:28:58,381 --> 01:28:58,631
provide these services whether

2596
01:29:00,381 --> 01:29:00,631
it be operating hours or it will

2597
01:29:02,648 --> 01:29:02,898
be whether it's functionality or

2598
01:29:03,381 --> 01:29:03,631
whatever it is I think it's a

2599
01:29:04,014 --> 01:29:04,264
partnership

2600
01:29:05,181 --> 01:29:05,431
you know we're in a public

2601
01:29:08,381 --> 01:29:08,631
private partnership now and I

2602
01:29:09,114 --> 01:29:09,364
think it has a real opportunity

2603
01:29:11,181 --> 01:29:11,431
to to be successful and to

2604
01:29:14,381 --> 01:29:14,631
sustain these main street

2605
01:29:15,114 --> 01:29:15,364
businesses of the light that the

2606
01:29:16,881 --> 01:29:17,131
licensed operators have. Now

2607
01:29:18,648 --> 01:29:18,898
what we do with natural

2608
01:29:20,881 --> 01:29:21,131
attrition over time is certainly

2609
01:29:22,614 --> 01:29:22,864
something this body should talk

2610
01:29:24,848 --> 01:29:25,098
about and I I'd certainly

2611
01:29:26,614 --> 01:29:26,864
agree that you know that

2612
01:29:28,381 --> 01:29:28,631
we need to be providing those

2613
01:29:29,014 --> 01:29:29,264
services to the most rural parts

2614
01:29:30,948 --> 01:29:31,198
of Oklahoma to the most

2615
01:29:32,614 --> 01:29:32,864
metropolitan parts of Oklahoma

2616
01:29:33,314 --> 01:29:33,564
but it's got to be a business

2617
01:29:33,981 --> 01:29:34,231
model that is

2618
01:29:36,848 --> 01:29:37,098
successful and so what we'd

2619
01:29:38,614 --> 01:29:38,864
like to do is get away from you

2620
01:29:40,414 --> 01:29:40,664
know some a need to prop up

2621
01:29:44,381 --> 01:29:44,631
businesses you know as a

2622
01:29:47,114 --> 01:29:47,364
result of them not having the

2623
01:29:49,081 --> 01:29:49,331
the the numbers you know

2624
01:29:52,348 --> 01:29:52,598
to you know to be successful so

2625
01:29:53,081 --> 01:29:53,331
if we do that through a

2626
01:29:54,881 --> 01:29:55,131
better service standard if we do

2627
01:29:56,614 --> 01:29:56,864
that more for consistency of

2628
01:29:57,214 --> 01:29:57,464
operation or consistency in

2629
01:29:59,081 --> 01:29:59,331
hours I think that makes

2630
01:30:02,848 --> 01:30:03,098
sense but I'm for the long the

2631
01:30:04,914 --> 01:30:05,164
long term viability of the

2632
01:30:07,114 --> 01:30:07,364
licensed operator that's my goal

2633
01:30:09,148 --> 01:30:09,398
I think the I think that the

2634
01:30:10,514 --> 01:30:10,764
more we can have face to face

2635
01:30:14,914 --> 01:30:15,164
operation in this era of of

2636
01:30:16,848 --> 01:30:17,098
internet and datadriven

2637
01:30:18,648 --> 01:30:18,898
society you know the better

2638
01:30:20,381 --> 01:30:20,631
we can be with the front facing

2639
01:30:22,614 --> 01:30:22,864
from the state of Oklahoma so

2640
01:30:24,881 --> 01:30:25,131
certainly appreciate uhurface

2641
01:30:26,881 --> 01:30:27,131
Oklahoma's willingness to

2642
01:30:30,381 --> 01:30:30,631
support and aid and help the

2643
01:30:32,381 --> 01:30:32,631
licensed operator and vice versa

2644
01:30:34,648 --> 01:30:34,898
I think the the board makes

2645
01:30:36,881 --> 01:30:37,131
sense perspectively if you know

2646
01:30:38,914 --> 01:30:39,164
if that's if that changes in

2647
01:30:40,481 --> 01:30:40,731
in some way it's certainly worth

2648
01:30:41,148 --> 01:30:41,398
the worth discuss

2649
01:30:44,614 --> 01:30:44,864
ion but in my time here since

2650
01:30:46,381 --> 01:30:46,631
sinceerface Oklahoma was

2651
01:30:48,648 --> 01:30:48,898
created with every year we see

2652
01:30:51,114 --> 01:30:51,364
some sort of change in their

2653
01:30:53,114 --> 01:30:53,364
legislation so you know it's you

2654
01:30:54,881 --> 01:30:55,131
know just like many pieces of

2655
01:30:56,414 --> 01:30:56,664
legislation that come through

2656
01:30:58,881 --> 01:30:59,131
this body it's it's never

2657
01:31:00,881 --> 01:31:01,131
perfect from day one and so

2658
01:31:03,148 --> 01:31:03,398
it's always evolving I think

2659
01:31:04,881 --> 01:31:05,131
you'll see us continue to have

2660
01:31:06,381 --> 01:31:06,631
an interest in working with

2661
01:31:06,981 --> 01:31:07,231
Service Oklahoma and our

2662
01:31:09,148 --> 01:31:09,398
licensed operators to make it a

2663
01:31:10,448 --> 01:31:10,698
better product for the citizens

2664
01:31:11,148 --> 01:31:11,398
of Okla

2665
01:31:12,881 --> 01:31:13,131
ho ma and so that's not a bad

2666
01:31:14,914 --> 01:31:15,164
thing at all. want to thank both

2667
01:31:19,148 --> 01:31:19,398
our representative you're

2668
01:31:19,748 --> 01:31:19,998
recognized for comment

2669
01:31:24,381 --> 01:31:24,631
thank you Mr chairirman just

2670
01:31:25,114 --> 01:31:25,364
real quickly I just wanted to

2671
01:31:28,448 --> 01:31:28,698
say that this is my last loft

2672
01:31:29,114 --> 01:31:29,364
meeting

2673
01:31:30,714 --> 01:31:30,964
as a member of

2674
01:31:36,614 --> 01:31:36,864
I'm not sure where that applause

2675
01:31:39,148 --> 01:31:39,398
came from but I'm gonna think it

2676
01:31:42,881 --> 01:31:43,131
means good. So anyway it's

2677
01:31:44,914 --> 01:31:45,164
been an honor to serve on this

2678
01:31:46,614 --> 01:31:46,864
from the beginning actually

2679
01:31:47,214 --> 01:31:47,464
uh've been on this panel from

2680
01:31:50,914 --> 01:31:51,164
since we started it and it's

2681
01:31:52,448 --> 01:31:52,698
been an honor working with all

2682
01:31:53,148 --> 01:31:53,398
of you. thank you very much.

2683
01:31:56,381 --> 01:31:56,631
thank you Representative Ospor

2684
01:31:57,214 --> 01:31:57,464
will there be any additional

2685
01:31:57,881 --> 01:31:58,131
comments by the body

2686
01:32:00,648 --> 01:32:00,898
seeing them we'll move to item

2687
01:32:02,448 --> 01:32:02,698
number5 any new business that

2688
01:32:03,114 --> 01:32:03,364
needs to come before us.

2689
01:32:06,714 --> 01:32:06,964
seeing none entertain a motion

2690
01:32:07,414 --> 01:32:07,664
to adjourn

2691
01:32:09,181 --> 01:32:09,431
and a motion second to adjourn

2692
01:32:14,648 --> 01:32:14,898
on in favor signified by sayingi

2693
01:32:15,381 --> 01:32:15,631
old pro's name eyes have it and

2694
01:32:16,014 --> 01:32:16,264
we stand adjourned