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All right,

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we are going to go ahead and get start.

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Katarina, will you take the role?

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>> Yes.

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>> Hannah Barbieri

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>> here.

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>> Clark Bolan.

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» Emily Gray

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>> here.

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>> Greg Shelton

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>> here.

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>> Karen Henderson excused.

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Keith Zusban

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here.

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>> Lorie Stringham,

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Lindsay Longton,

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Mercy Houseman

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>> here,

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>> Matt Holton.

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» Mick Sbury

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>> here.

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>> Nicole Handy excused.

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Nick Griffith

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>> here.

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>> Tessa Stitzer

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>> here.

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>> Zack Jacob

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>> here.

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It looks like Clark. Is that Clark

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there?

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>> Oh, she got in here. Okay, great.

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>> All right. Um, like to um open the

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meeting for public comment. If there are

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any members of the public that are

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wishing to make a comment before the

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board, they may do so now.

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>> Oh, yes, I do have a comment to read.

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>> Thank you. from a Magna resident named

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Lauren. L O R I N Tweed T W E D E.

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>> She sent this through Abby Evans from

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Salt Lake County Council. Okay. And it

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says, "The semianual container program

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has historically been a highly effective

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and appreciated service. When multiple

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containers were placed throughout

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neighborhoods, residents had ample

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opportunity to dispose of unwanted items

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and the containers were consistently

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well utilized. The changes implemented

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during the COVID period appear to have

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reduced the program's accessibility

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without a clear ongoing need. The

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previous model did not present

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significant safety concerns and was

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widely beneficial to the community. The

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current approach, which often relies on

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placing a container at a private

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residence, can limit participation. In

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many cases, the container reaches

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capacity quickly, preventing from other

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residents from having the same

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opportunity to use the service. Given

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the program's past success, I

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respectfully request that you consider

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returning to the previous model where

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expanding access so that it better

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serves all county residents. This

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service was both efficient and highly

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valued, and restoring it would be

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greatly appreciate appreciated by the

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community. Lauren Tweet, 8155 Westbury

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Drive, Mag, Utah.

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Thank you.

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Any other comments?

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All right, seeing as how there is none,

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we will uh close public comment. Uh move

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on to board of trustees business. Um

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looking to schedule um the board of

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trustees and leadership staff retreat.

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Um

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>> it looked like we had the most consensus

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on the 28th of May. Is that is that

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right? Yes.

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>> But then um Matt Holton, who's kind of

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brainchild this was um was was wondering

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if we could move it sooner. So I don't

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know. Do you want to lead that

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discussion, Evan, or do you want to

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>> There were a couple other options and I

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don't know. um we may have not had that

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readily available but we looked for uh

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availability across the board members

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and the overwhelming approval

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or I'm sorry availability was the May

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28th from 1 to 5:00 p.m. I did speak

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with board member Holton who I believe

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will be here shortly. Uh he very much

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wants to attend but will be out of the

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country during that time frame but also

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recommended that we hold that retreat

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sooner rather than later. Uh, and one

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option we talked about was possibly uh

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rescheduling the regular April 27th

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meeting uh and having the retreat during

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that regular meeting time frame as

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opposed to May 28th and then therefore

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postponing regular business uh until a

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later meeting perhaps the the May

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meeting. And so

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>> so I would fully support that but I I I

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mean I guess the question really is for

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staff. How how you feel about that?

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um about doing the retreat for the April

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meeting. Was that something you guys

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would be okay with?

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>> I I I think so. And my thoughts are that

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we definitely want to have as many board

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members attend as possible with a goal

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of 100% attendance to talk through

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goals, initiatives, challenges. uh what

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concerns are you hearing from your

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respective communities and how do we

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move forward to make sure that we're

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providing the best service at the best

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possible rates and meeting service

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demand of of all of our customers and so

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um ideally having everyone attend and I

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know there were a few that would were

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not able to attend the 28th I think

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Mayor Sudbury was one of them but there

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were maybe one or two more do you recall

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by chance Katarina

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>> the spreadsheet

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>> and she may be able to share that as

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well

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>> it's in the board

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There's an Excel spreadsheet in the

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board meetings

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in the working

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>> um meeting of the top.

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>> While we're looking for that, how do

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people feel about moving it to the

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meeting? The April meeting they they

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modified that.

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>> I'm okay with that.

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>> Which day?

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>> The 28th 7th.

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>> 7th I believe.

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>> What about Mondays? Yes.

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>> So, that wasn't an option that was

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originally listed on our our choices,

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but since that's generally part of what we have reserved, I was assuming

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you thought that might mean we could get

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greater attendance, which I think makes

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sense.

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Any thoughts from anybody else?

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>> Yeah.

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>> Oh, I will be out.

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» Oh, tough life. Tough life in Hawaii.

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Um, well, is is are we are we okay with

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doing that?

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>> No, I'm good.

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>> Okay. All right.

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>> This is a one day retreat.

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>> I I think it would just be the same time

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as the regular meeting. So,

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>> just for two hours.

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>> It's just a fancy meeting.

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>> Four hours.

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>> It might be a little bit longer.

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>> And a weekend is not an option.

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>> I'm going to say no for not for me, but

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I can't speak for everybody else. For

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the May 28th, we put in an estimated

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duration of four hours, which it

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probably would not be that full time.

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And then depending on the time in which

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the meeting's held, we can provide food

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and and drink and others or even a lunch

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break. And so if we did the April 27th,

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we could do an 8 to noon or even a 10 to

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2 and have a break in between for lunch

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possibly.

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>> I would vote for the 8 to noon

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personally, but that um then people

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still have that little afternoon there.

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Are we are we okay with that?

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>> Or or maybe there's an option that

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Katarina can send one final note out and

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requesting to see who's available on the

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27th of April from 8 to noon or the May

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28th that we looked at and then make a

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decision based on preference from there

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perhaps.

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>> Oh, there's a hand for Mercy. Thank you.

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>> Yeah, sure. Just really quickly, I um I

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may not be able to commit to a full 4

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hours on April 27th. I can in May

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because my MBA classes will be uh

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finished for the semester and I've got

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greater flexibility. That's why the May

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20 uh what was it 28th works better for

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me. I can make April 27th work. I just

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don't know that I can commit to the four

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hours. But it is far more important to

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get, you know, as many of our members as

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possible to be there, even if I'm not

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able to stay the whole time. So that's

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sort of where I am.

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>> Okay. So maybe let's, as you suggested,

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put out one more final call to see where

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we land, have most people land and and

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go from there. Does that sound like a

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good plan?

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>> That'd be great.

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>> Okay. And on here, we haven't heard

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didn't hear back from Keith, Matt

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Holton, Griffith, Clark.

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Maybe maybe that when we send out like

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that that final like a poll or something

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to just say out of those two dates which

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is better. Hopefully hopefully we can

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get

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>> Yeah.

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>> Um and and I would think and I would

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think you would think as well like even

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for either of those days if you can only

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attend partial that's better than not at

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all. So yeah.

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>> Um Lori Oh, Lori. Yep.

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>> Yep. Um, I think looking at it, um,

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April's probably better from for me. I

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think the I mean, I think I'm out of

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town for part of that May one. So, let

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me just verify that. But, um, that's my

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two cents.

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>> Well, April's better for me, too. But, I

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can make the May one work if we need to.

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Anyway, so we'll we'll put out another

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poll to kind of get everybody a

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consensus for everybody. We'll just go with whatever works best

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for the most people. I just

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>> And just with the two options. Yeah,

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>> All right. Okay. Um consent uh items. Uh

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I get a motion to Well, does anybody

246
00:09:33,600 --> 00:09:36,560
have any comments or concerns about the

247
00:09:36,560 --> 00:09:38,640
meeting minutes for the March 2nd

248
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meeting?

249
00:09:40,320 --> 00:09:42,560
Okay, see as there is none, can I get a

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00:09:42,560 --> 00:09:44,800
motion to move?

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>> A second. Second.

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>> Got a motion in a second. All in favor?

253
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I

254
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>> I

255
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>> Any opposed?

256
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>> Okay.

257
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>> All right. Uh let's move on to the

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business items for the general manager's

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report.

260
00:10:02,640 --> 00:10:03,760
>> Excellent. Thank you everyone. Good

261
00:10:03,760 --> 00:10:05,760
afternoon and thanks for coming for a

262
00:10:05,760 --> 00:10:08,240
later than normal meeting and I think

263
00:10:08,240 --> 00:10:10,480
we'll hopefully be out of here by 6:30

264
00:10:10,480 --> 00:10:12,880
today at the the very latest. Um, I

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00:10:12,880 --> 00:10:15,120
wanted to provide an update on what I

266
00:10:15,120 --> 00:10:17,839
introduced to this board I think back in

267
00:10:17,839 --> 00:10:20,800
January, maybe February. Uh, but the

268
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overall overall list of priorities,

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goals, and initiatives or PGIs as we've

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developed in the five different

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categories. So, we've kind of shrunk

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down some of the columns, and I realize

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when we publish this in the board

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packet, it's very difficult to read. So,

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I'm going to try to change the

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orientation and have it so it's it's

277
00:10:37,440 --> 00:10:39,920
more legible moving forward. Um, but

278
00:10:39,920 --> 00:10:41,519
before I get there, and I'll go over

279
00:10:41,519 --> 00:10:43,279
this very, very briefly today on the

280
00:10:43,279 --> 00:10:45,440
PGIs at a minimum, but I did have some

281
00:10:45,440 --> 00:10:47,360
other updates just verbal that I'd like

282
00:10:47,360 --> 00:10:49,519
to provide. Um, and I'll skip through a

283
00:10:49,519 --> 00:10:51,120
couple of them, but Helen and her team

284
00:10:51,120 --> 00:10:53,279
have been very actively working on

285
00:10:53,279 --> 00:10:54,720
transitioning to a new payment

286
00:10:54,720 --> 00:10:57,200
processing vendor. Uh, we're going from

287
00:10:57,200 --> 00:10:59,600
Express Bill Pay to point and pay. Uh,

288
00:10:59,600 --> 00:11:02,079
our original goal was April 1st to to

289
00:11:02,079 --> 00:11:03,519
switch over and now we're looking more

290
00:11:03,519 --> 00:11:06,160
like at a May 1. So, we have a lot of uh

291
00:11:06,160 --> 00:11:07,839
education and outreach, getting the word

292
00:11:07,839 --> 00:11:09,839
out, getting uh people transferred over

293
00:11:09,839 --> 00:11:12,640
from those electronic uh paperless

294
00:11:12,640 --> 00:11:14,480
billing subscriptions. I don't know if

295
00:11:14,480 --> 00:11:16,640
you had that um flyer readily available,

296
00:11:16,640 --> 00:11:18,720
Renee, for that particular item. If not,

297
00:11:18,720 --> 00:11:20,720
that's okay. Uh but we're working on an

298
00:11:20,720 --> 00:11:22,079
outreach campaign to make sure everyone

299
00:11:22,079 --> 00:11:24,320
is aware uh of that transition which

300
00:11:24,320 --> 00:11:26,079
will be um a large deal because

301
00:11:26,079 --> 00:11:27,279
everything of our bills will be sent

302
00:11:27,279 --> 00:11:29,200
through that system and paid in will

303
00:11:29,200 --> 00:11:32,000
sync up with our uh Cassell uh

304
00:11:32,000 --> 00:11:33,360
management software for for our

305
00:11:33,360 --> 00:11:34,959
financial and time timekeeping

306
00:11:34,959 --> 00:11:35,440
reporting.

307
00:11:35,440 --> 00:11:37,040
>> Can I just ask a really quick question?

308
00:11:37,040 --> 00:11:38,720
If we're already on like an automatic

309
00:11:38,720 --> 00:11:40,480
bill pay, will that transition over?

310
00:11:40,480 --> 00:11:42,000
Will we need to we'll need to reset that

311
00:11:42,000 --> 00:11:42,320
up?

312
00:11:42,320 --> 00:11:43,680
>> You have to reset it up. Yeah. They

313
00:11:43,680 --> 00:11:45,360
can't bring payment information over.

314
00:11:45,360 --> 00:11:47,200
>> Okay. All right.

315
00:11:47,200 --> 00:11:48,720
Uh the good news is and it's also

316
00:11:48,720 --> 00:11:50,800
reflected in this list of PGIs that we

317
00:11:50,800 --> 00:11:53,680
are uh forecasting a significant savings

318
00:11:53,680 --> 00:11:56,000
by this transition to the new merchant

319
00:11:56,000 --> 00:11:58,320
services vendor. So I've added some

320
00:11:58,320 --> 00:12:00,640
quantifications as to where uh we've

321
00:12:00,640 --> 00:12:03,200
projected for the

322
00:12:03,200 --> 00:12:05,200
remainder of 2026 and then if there's

323
00:12:05,200 --> 00:12:06,720
ongoing savings as well which I'll

324
00:12:06,720 --> 00:12:09,839
briefly go over here momentarily. Um few

325
00:12:09,839 --> 00:12:12,160
other brief items. We have been looking

326
00:12:12,160 --> 00:12:13,760
at transitioning our billing from a

327
00:12:13,760 --> 00:12:16,320
full-size paper to a postcard billing.

328
00:12:16,320 --> 00:12:19,839
Uh we've evaluated concerns related to

329
00:12:19,839 --> 00:12:21,600
uh board member Jacob who brought up

330
00:12:21,600 --> 00:12:23,760
concerns with uh private public

331
00:12:23,760 --> 00:12:25,600
information on those cards and we have

332
00:12:25,600 --> 00:12:27,120
no reason to think that there are any

333
00:12:27,120 --> 00:12:30,079
concerns from uh uh personal identifying

334
00:12:30,079 --> 00:12:32,560
information concerns related to that.

335
00:12:32,560 --> 00:12:34,880
Uh, so Helen's working with our Zion's

336
00:12:34,880 --> 00:12:37,360
Lockbox and our printing team that

337
00:12:37,360 --> 00:12:40,639
prints these bills and mails the bills.

338
00:12:40,639 --> 00:12:43,360
And by us switching over to postcard

339
00:12:43,360 --> 00:12:46,240
bills, we're estimating based on actual

340
00:12:46,240 --> 00:12:47,680
costs and and the number that we're

341
00:12:47,680 --> 00:12:49,040
currently sending out for printed

342
00:12:49,040 --> 00:12:52,000
statements, uh, an annual savings of

343
00:12:52,000 --> 00:12:54,560
$192,000

344
00:12:54,560 --> 00:12:57,279
in combined printing and mailing costs.

345
00:12:57,279 --> 00:12:59,920
That will be ongoing for this year. If

346
00:12:59,920 --> 00:13:02,800
we begin in May, our savings will be for

347
00:13:02,800 --> 00:13:05,040
this year $128,000

348
00:13:05,040 --> 00:13:07,600
for those costs. That's not reflected in

349
00:13:07,600 --> 00:13:09,279
these PGIs yet. We wanted to make sure

350
00:13:09,279 --> 00:13:13,040
that we were um fully ready to uh

351
00:13:13,040 --> 00:13:15,680
implement that before uh we entered it

352
00:13:15,680 --> 00:13:19,040
into these these PGI sheets as well. So,

353
00:13:19,040 --> 00:13:20,720
that'll be a significant savings. We can

354
00:13:20,720 --> 00:13:22,720
provide detail if the board is is

355
00:13:22,720 --> 00:13:25,279
interested in that as well. Uh last

356
00:13:25,279 --> 00:13:27,360
month, board member Sudbury inquired

357
00:13:27,360 --> 00:13:30,800
about the overtime pay for premium

358
00:13:30,800 --> 00:13:32,720
holidays for which we continue to

359
00:13:32,720 --> 00:13:36,320
collect uh refues and recycling. And so

360
00:13:36,320 --> 00:13:39,120
currently we have four identified

361
00:13:39,120 --> 00:13:40,800
premium holidays, Memorial Day,

362
00:13:40,800 --> 00:13:43,360
Independence Day, Pioneer Day, and Labor

363
00:13:43,360 --> 00:13:46,560
Day. Uh for which our drivers do work.

364
00:13:46,560 --> 00:13:48,320
Um we've done the analysis on that.

365
00:13:48,320 --> 00:13:51,200
Helen pulled numbers from 2025 based on

366
00:13:51,200 --> 00:13:54,639
actuals and for those four days uh we

367
00:13:54,639 --> 00:13:58,880
looked at what is the total uh wages

368
00:13:58,880 --> 00:14:01,120
based on that extra halfime that those

369
00:14:01,120 --> 00:14:02,880
drivers get and then we actually burden

370
00:14:02,880 --> 00:14:05,519
that with our uh variable benefits. And

371
00:14:05,519 --> 00:14:07,839
so the total impact

372
00:14:07,839 --> 00:14:09,920
uh fully burdened for those those

373
00:14:09,920 --> 00:14:11,839
workers that get that automatic time and

374
00:14:11,839 --> 00:14:14,160
a half for those holidays uh the annual

375
00:14:14,160 --> 00:14:18,710
impact last year was $31,480.

376
00:14:18,720 --> 00:14:21,360
So, so not necessarily a significant

377
00:14:21,360 --> 00:14:24,720
amount of money. Um I and I believe the

378
00:14:24,720 --> 00:14:26,079
team are willing to look into this, but

379
00:14:26,079 --> 00:14:29,040
we'd want to uh implement and uh survey

380
00:14:29,040 --> 00:14:32,480
our drivers. Uh cuz my experience in

381
00:14:32,480 --> 00:14:33,920
past roles and similar roles and I've

382
00:14:33,920 --> 00:14:35,760
talked to some of the team, including uh

383
00:14:35,760 --> 00:14:38,320
David, our operations manager, is that

384
00:14:38,320 --> 00:14:40,639
most drivers actually elect to work the

385
00:14:40,639 --> 00:14:42,639
holiday and they'd rather not come in on

386
00:14:42,639 --> 00:14:47,360
the subsequent Saturday and and have that weekend off as opposed to

387
00:14:47,360 --> 00:14:50,800
working. And so given the relatively

388
00:14:50,800 --> 00:14:52,880
limited impact from a budgetary

389
00:14:52,880 --> 00:14:54,560
perspective,

390
00:14:54,560 --> 00:14:56,880
um I personally don't see the the need

391
00:14:56,880 --> 00:14:59,440
to to to make that shift. I think it

392
00:14:59,440 --> 00:15:02,480
could negatively impact morale uh and

393
00:15:02,480 --> 00:15:04,639
offset the gains of of saving those

394
00:15:04,639 --> 00:15:07,040
costs, but um again, we're happy to look

395
00:15:07,040 --> 00:15:08,959
into it and we can we can survey our

396
00:15:08,959 --> 00:15:11,760
drivers uh if this board um would like

397
00:15:11,760 --> 00:15:14,800
us to do so. I think yeah I think if it

398
00:15:14,800 --> 00:15:16,079
sounds like that's what they want I

399
00:15:16,079 --> 00:15:18,399
think we want them to be happy

400
00:15:18,399 --> 00:15:22,959
>> supported anyone differently can't write

401
00:15:22,959 --> 00:15:24,399
>> we could still look into them and kind

402
00:15:24,399 --> 00:15:26,160
of see if if there are certain drivers

403
00:15:26,160 --> 00:15:30,000
that would want to see that so um

404
00:15:30,000 --> 00:15:32,240
>> uh one other item a few more quick items

405
00:15:32,240 --> 00:15:34,160
I I apologize these are things I I was

406
00:15:34,160 --> 00:15:36,079
wanted to inform the board keep everyone

407
00:15:36,079 --> 00:15:39,360
uh educated as to what's going on um we

408
00:15:39,360 --> 00:15:41,920
lease a shared site with several county

409
00:15:41,920 --> 00:15:44,000
departments that uh helps with our

410
00:15:44,000 --> 00:15:46,399
communications from basically our CV

411
00:15:46,399 --> 00:15:49,040
radios and our trucks and our equipment.

412
00:15:49,040 --> 00:15:51,279
Uh that site is the Mahogany radio

413
00:15:51,279 --> 00:15:53,600
tower. It's it's on the the mountain on

414
00:15:53,600 --> 00:15:55,920
the west side of the county. Several

415
00:15:55,920 --> 00:15:57,680
county departments, sheriff's office,

416
00:15:57,680 --> 00:15:59,839
the landfill. Um I think even

417
00:15:59,839 --> 00:16:01,199
Taylor'sville and others actually use

418
00:16:01,199 --> 00:16:03,839
this to some extent. We pay a shared

419
00:16:03,839 --> 00:16:05,759
cost on the maintenance and the lease

420
00:16:05,759 --> 00:16:08,160
for that site. Uh however, we've been

421
00:16:08,160 --> 00:16:10,079
meeting with Salt Lake County fleet and

422
00:16:10,079 --> 00:16:11,600
their public works department and have

423
00:16:11,600 --> 00:16:13,759
learned that that equipment at that site

424
00:16:13,759 --> 00:16:17,040
is basically beyond end of life and is

425
00:16:17,040 --> 00:16:19,440
using obsolete technology. So, it's

426
00:16:19,440 --> 00:16:24,320
using analog as compared to digital uh

427
00:16:24,320 --> 00:16:27,360
CB radio communications technology. It's

428
00:16:27,360 --> 00:16:29,199
actually gone down twice. It once in

429
00:16:29,199 --> 00:16:30,720
December and it's actually down right

430
00:16:30,720 --> 00:16:32,959
now for the entire county and they're

431
00:16:32,959 --> 00:16:35,440
actively working to address it. parts

432
00:16:35,440 --> 00:16:38,720
are difficult to find. Uh long story

433
00:16:38,720 --> 00:16:40,320
short, we've been meeting with the

434
00:16:40,320 --> 00:16:43,839
county on this and are at this time

435
00:16:43,839 --> 00:16:45,920
planning to share the cost for equipment

436
00:16:45,920 --> 00:16:48,320
upgrades, uh which would be a capital

437
00:16:48,320 --> 00:16:50,240
expense through an interlocal agreement

438
00:16:50,240 --> 00:16:52,000
with the county. Uh the estimated

439
00:16:52,000 --> 00:16:55,759
upgrades total are about $650,000.

440
00:16:55,759 --> 00:16:57,440
We did not plan for this nor budget for

441
00:16:57,440 --> 00:17:00,240
this. Our share would be 115,000

442
00:17:00,240 --> 00:17:01,839
roughly. So, we're working out details

443
00:17:01,839 --> 00:17:04,559
on that. that would be part of our uh

444
00:17:04,559 --> 00:17:06,240
additional expenses as to the capital

445
00:17:06,240 --> 00:17:08,720
savings we'll we'll speak to uh a little

446
00:17:08,720 --> 00:17:10,880
bit later in this board meeting today as

447
00:17:10,880 --> 00:17:13,280
well. But this also comes with our need

448
00:17:13,280 --> 00:17:15,679
to replace the radios in our equipments

449
00:17:15,679 --> 00:17:17,439
which are currently analog and going to

450
00:17:17,439 --> 00:17:19,600
digital. So they actually work with that

451
00:17:19,600 --> 00:17:22,319
equipment. And so that cost would be an

452
00:17:22,319 --> 00:17:24,480
additional um expense to the

453
00:17:24,480 --> 00:17:26,959
organization. And I've calculated that

454
00:17:26,959 --> 00:17:28,400
and we're still working out some details

455
00:17:28,400 --> 00:17:31,840
on that being roughly $300,000

456
00:17:31,840 --> 00:17:34,480
for for getting all new radios

457
00:17:34,480 --> 00:17:39,840
purchased, installed, and set up with the county fleet for which we

458
00:17:39,840 --> 00:17:42,080
partner with as well. And so, uh,

459
00:17:42,080 --> 00:17:45,039
combined that's roughly the cost of, uh,

460
00:17:45,039 --> 00:17:47,520
a single sideload truck. Um, so about

461
00:17:47,520 --> 00:17:49,520
$415,000

462
00:17:49,520 --> 00:17:51,360
that we're looking at for for the radio

463
00:17:51,360 --> 00:17:54,400
upgrades, which is uh an essential need

464
00:17:54,400 --> 00:17:57,280
um for our operations and many county

465
00:17:57,280 --> 00:17:59,600
operations as well. So, uh, just want to

466
00:17:59,600 --> 00:18:01,440
bring that to the board's attention. Um,

467
00:18:01,440 --> 00:18:02,640
it wasn't something that we budgeted

468
00:18:02,640 --> 00:18:05,200
for, but we do have significant capital

469
00:18:05,200 --> 00:18:08,400
savings this year that we feel can um

470
00:18:08,400 --> 00:18:13,200
can offset that additional expense that will be needed. So, do we need a

471
00:18:13,200 --> 00:18:15,039
budget amendment for that or because we

472
00:18:15,039 --> 00:18:17,600
have things set aside, are we okay to

473
00:18:17,600 --> 00:18:18,960
just

474
00:18:18,960 --> 00:18:20,880
>> I'll defer to Rachel. We're not planning

475
00:18:20,880 --> 00:18:23,679
to exceed our operating budget nor our

476
00:18:23,679 --> 00:18:26,559
capital budget. Um, so in my experience,

477
00:18:26,559 --> 00:18:28,320
then there would not be an amendment

478
00:18:28,320 --> 00:18:29,280
necessary.

479
00:18:29,280 --> 00:18:32,400
>> Yeah. Yeah. Okay. All right.

480
00:18:32,400 --> 00:18:34,000
>> Kevin, are there other options that

481
00:18:34,000 --> 00:18:37,520
maybe would not require a traditional

482
00:18:37,520 --> 00:18:40,320
radio like that? like a cellular type

483
00:18:40,320 --> 00:18:42,799
connection that would be

484
00:18:42,799 --> 00:18:46,240
as reliable across the entire county.

485
00:18:46,240 --> 00:18:47,600
>> It's a great question. I don't have an

486
00:18:47,600 --> 00:18:50,160
answer to that. I've inquired with our

487
00:18:50,160 --> 00:18:52,320
internal team uh whether or not we could

488
00:18:52,320 --> 00:18:55,039
maybe tie into a private radio tower

489
00:18:55,039 --> 00:18:56,880
>> as opposed to with with the county's

490
00:18:56,880 --> 00:18:58,880
tower. We can certainly look into that

491
00:18:58,880 --> 00:19:01,200
further and I imagine David can meet

492
00:19:01,200 --> 00:19:03,760
with our fleet manager Andy and come up

493
00:19:03,760 --> 00:19:06,240
with some ideas on so we've met with the

494
00:19:06,240 --> 00:19:08,160
county now twice and have not identified

495
00:19:08,160 --> 00:19:13,990
any alternative options that

496
00:19:14,000 --> 00:19:15,679
» I did a few other updates but I think I

497
00:19:15,679 --> 00:19:17,280
can skip on those. We we're we're

498
00:19:17,280 --> 00:19:19,600
working with city of Taylor to plan the

499
00:19:19,600 --> 00:19:22,400
cleanup day on May 16th. Um and one

500
00:19:22,400 --> 00:19:25,280
actually one final item I would like to

501
00:19:25,280 --> 00:19:27,440
um just bring to the board's attention

502
00:19:27,440 --> 00:19:29,360
just kind of as a heads up. So we have

503
00:19:29,360 --> 00:19:31,600
had several new board members um this

504
00:19:31,600 --> 00:19:33,280
year and it looks like we may have

505
00:19:33,280 --> 00:19:34,799
actually one additional board member

506
00:19:34,799 --> 00:19:37,600
transitioning um in the near future. And

507
00:19:37,600 --> 00:19:40,000
so typically the general manager has met

508
00:19:40,000 --> 00:19:41,600
with new board members on a one-on-one

509
00:19:41,600 --> 00:19:44,080
basis. And given the large degree of

510
00:19:44,080 --> 00:19:46,640
turnover, um I'll likely send out a note

511
00:19:46,640 --> 00:19:48,559
and request we set up maybe a virtual

512
00:19:48,559 --> 00:19:50,720
meeting where we can collectively go

513
00:19:50,720 --> 00:19:53,360
over um just you know history of the

514
00:19:53,360 --> 00:19:55,039
organization, our organizational

515
00:19:55,039 --> 00:19:57,679
structure, our budgets, our operations,

516
00:19:57,679 --> 00:19:59,280
etc. to kind of have that orientation

517
00:19:59,280 --> 00:20:01,440
collectively. Um hopefully within the

518
00:20:01,440 --> 00:20:04,559
next month or two be really helpful and

519
00:20:04,559 --> 00:20:06,400
I'll send out a note to some of the

520
00:20:06,400 --> 00:20:07,760
newer board members that I've not met

521
00:20:07,760 --> 00:20:09,679
with oneonone. But I'm still happy to

522
00:20:09,679 --> 00:20:12,960
meet one-on-one and meet you at your um

523
00:20:12,960 --> 00:20:16,160
convenience as well.

524
00:20:16,160 --> 00:20:20,160
>> Thank you. So with the PGIs, we we are

525
00:20:20,160 --> 00:20:21,760
actively working on this. This something

526
00:20:21,760 --> 00:20:23,440
we'll continue to compile throughout the

527
00:20:23,440 --> 00:20:28,480
year. And so this month what we uh have done is actually split out the

528
00:20:28,480 --> 00:20:31,200
qualitative benefits into two separate

529
00:20:31,200 --> 00:20:33,760
columns. Uh so one is what we've

530
00:20:33,760 --> 00:20:36,000
calculated uh and again these are all

531
00:20:36,000 --> 00:20:38,960
ongoing for the one-time cost savings

532
00:20:38,960 --> 00:20:42,000
for 2026 and when we list those those

533
00:20:42,000 --> 00:20:43,919
are projected out for the remainder of

534
00:20:43,919 --> 00:20:46,159
the year. Uh any of those one-time

535
00:20:46,159 --> 00:20:49,120
savings that will be ongoing in 2027 and

536
00:20:49,120 --> 00:20:52,400
beyond. We're also quantifying those uh

537
00:20:52,400 --> 00:20:55,760
as part of this uh this this ongoing uh

538
00:20:55,760 --> 00:20:57,840
growing list of of PGI. We've added

539
00:20:57,840 --> 00:20:59,760
several new items uh for this

540
00:20:59,760 --> 00:21:01,679
spreadsheet. Anything that's highlighted

541
00:21:01,679 --> 00:21:04,320
yellow is an update since the version

542
00:21:04,320 --> 00:21:06,640
was sent out. I will work at work on the

543
00:21:06,640 --> 00:21:08,240
formatting so it'll actually be more

544
00:21:08,240 --> 00:21:09,919
legible in the board packets moving

545
00:21:09,919 --> 00:21:11,840
forward. But Rene, if you can just

546
00:21:11,840 --> 00:21:12,960
scroll down, there's a few I just wanted

547
00:21:12,960 --> 00:21:14,320
to kind of point out when we get to like

548
00:21:14,320 --> 00:21:16,720
the cost savings pieces. So, we're

549
00:21:16,720 --> 00:21:18,240
adding them in as we go. And the

550
00:21:18,240 --> 00:21:19,679
postcard, as I mentioned, is not

551
00:21:19,679 --> 00:21:22,320
necessarily incorporated in here yet. Um

552
00:21:22,320 --> 00:21:25,760
this item number uh admin 7 uh we

553
00:21:25,760 --> 00:21:27,360
actually started looking and reconciling

554
00:21:27,360 --> 00:21:29,440
our information technology expenses with

555
00:21:29,440 --> 00:21:33,360
the county and identified several um

556
00:21:33,360 --> 00:21:36,799
unused accounts, unused network systems.

557
00:21:36,799 --> 00:21:38,480
Uh Helen, we looked at this this

558
00:21:38,480 --> 00:21:40,559
actually ties to our Cassel databases

559
00:21:40,559 --> 00:21:43,200
and servers. And so right now this this

560
00:21:43,200 --> 00:21:45,600
number will actually grow. Uh but as it

561
00:21:45,600 --> 00:21:46,960
stands right now, we're looking at a

562
00:21:46,960 --> 00:21:49,280
significant ongoing but also one-time

563
00:21:49,280 --> 00:21:51,440
savings for kind of cutting out some of

564
00:21:51,440 --> 00:21:53,840
those expenses that we were incurring uh

565
00:21:53,840 --> 00:21:55,600
largely unknowingly. The way we're

566
00:21:55,600 --> 00:21:58,480
giving those data were very large macro

567
00:21:58,480 --> 00:22:00,320
uh embedded Excel spreadsheets. And so

568
00:22:00,320 --> 00:22:02,880
we've identified significant savings um

569
00:22:02,880 --> 00:22:05,200
for our IT expenses to begin with. We're

570
00:22:05,200 --> 00:22:06,880
going to continue to scroll down as

571
00:22:06,880 --> 00:22:09,840
well.

572
00:22:09,840 --> 00:22:14,400
Uh financial five and six. Uh so the

573
00:22:14,400 --> 00:22:17,600
first one here is um looking at the

574
00:22:17,600 --> 00:22:19,280
payment transaction fees which we did

575
00:22:19,280 --> 00:22:22,960
remove um from the fee schedule that

576
00:22:22,960 --> 00:22:25,200
this board will evaluate this evening.

577
00:22:25,200 --> 00:22:27,360
Uh but as part of that transition we

578
00:22:27,360 --> 00:22:29,760
quantify the savings from express bill

579
00:22:29,760 --> 00:22:32,640
pays appointment pay based on a forecast

580
00:22:32,640 --> 00:22:37,039
of the uh virtual payment options uh for

581
00:22:37,039 --> 00:22:39,200
which express bill pay would have

582
00:22:39,200 --> 00:22:42,000
charged us and point pay will not charge

583
00:22:42,000 --> 00:22:43,440
us. there's other savings built in

584
00:22:43,440 --> 00:22:44,960
there. So Helen's calculated these

585
00:22:44,960 --> 00:22:47,120
numbers. So then the significant savings

586
00:22:47,120 --> 00:22:48,960
that is is one time for this year once

587
00:22:48,960 --> 00:22:51,440
we implement that and then ongoing for

588
00:22:51,440 --> 00:22:53,760
next year as we move forward. And then

589
00:22:53,760 --> 00:22:56,799
financial six, this is a piece that um

590
00:22:56,799 --> 00:22:58,480
we wanted to add and make sure we're

591
00:22:58,480 --> 00:23:00,400
showing these changes. So we've been

592
00:23:00,400 --> 00:23:01,840
sitting on about four vacancies

593
00:23:01,840 --> 00:23:04,720
throughout the the year thus far. So

594
00:23:04,720 --> 00:23:07,440
January through March. And so, uh, we've

595
00:23:07,440 --> 00:23:09,600
been holding off on back filling some

596
00:23:09,600 --> 00:23:12,159
vacancies based on some pending changes.

597
00:23:12,159 --> 00:23:13,919
Uh, understanding those timelines

598
00:23:13,919 --> 00:23:16,559
better. Uh, I've recently asked the team

599
00:23:16,559 --> 00:23:19,039
to, um, rehire for two of those

600
00:23:19,039 --> 00:23:21,039
vacancies, which they won't start until

601
00:23:21,039 --> 00:23:23,039
April, but we've calculated the cost

602
00:23:23,039 --> 00:23:25,600
savings of not hiring those four uh,

603
00:23:25,600 --> 00:23:27,760
drivers, three drivers and one lead

604
00:23:27,760 --> 00:23:29,919
worker uh, for January, February, and

605
00:23:29,919 --> 00:23:31,840
March. amount of savings come up to

606
00:23:31,840 --> 00:23:37,350
about $97,500.

607
00:23:37,360 --> 00:23:37,919
» So cool.

608
00:23:37,919 --> 00:23:39,200
>> So, we're really trying to track all

609
00:23:39,200 --> 00:23:40,880
these numbers. We'll keep building on

610
00:23:40,880 --> 00:23:43,919
this. Um, and I guess I'll probably skip

611
00:23:43,919 --> 00:23:45,679
to the bottom. This is actually one we

612
00:23:45,679 --> 00:23:49,039
should talk about. Um, in in previous

613
00:23:49,039 --> 00:23:52,320
years, this organization has purchased a

614
00:23:52,320 --> 00:23:55,120
significant number of leaf bags that are

615
00:23:55,120 --> 00:23:56,320
not special bags. They're not

616
00:23:56,320 --> 00:23:58,640
compostable. They do have Wolfers logo

617
00:23:58,640 --> 00:24:00,960
on them. Um, we've hidden one of the

618
00:24:00,960 --> 00:24:02,960
columns, but we have uh the benchmark.

619
00:24:02,960 --> 00:24:05,520
So, in 2024, I think we spent about

620
00:24:05,520 --> 00:24:09,120
$24,000 on leaf bags. In 2025, we spent

621
00:24:09,120 --> 00:24:12,559
about 32 or $33,000 on leave bags. So,

622
00:24:12,559 --> 00:24:14,640
these come here on pallets. It's a huge

623
00:24:14,640 --> 00:24:17,520
amount of materials and then our team uh

624
00:24:17,520 --> 00:24:20,480
delivers those to various cities, city

625
00:24:20,480 --> 00:24:22,880
halls, libraries, uh, and maintains

626
00:24:22,880 --> 00:24:25,039
inventory throughout the leak bag

627
00:24:25,039 --> 00:24:27,840
collection season. Um, I'm recommending

628
00:24:27,840 --> 00:24:29,520
that if we want to, you know, really

629
00:24:29,520 --> 00:24:31,279
dial in on our cost savings and look at

630
00:24:31,279 --> 00:24:34,159
some ongoing opportunities to save cost,

631
00:24:34,159 --> 00:24:37,279
um, that we stop purchasing leaf bags,

632
00:24:37,279 --> 00:24:39,279
uh, starting this year and and moving

633
00:24:39,279 --> 00:24:41,279
forward. Um, again, they're they're not

634
00:24:41,279 --> 00:24:42,960
any sort of special leaf bags. They're

635
00:24:42,960 --> 00:24:45,039
not compostable. I would like to look at

636
00:24:45,039 --> 00:24:47,600
how we can make this program more um

637
00:24:47,600 --> 00:24:49,600
supportive of diverting waste from the

638
00:24:49,600 --> 00:24:51,919
landfills. But as you are probably all

639
00:24:51,919 --> 00:24:53,919
aware that you know the loose leaves

640
00:24:53,919 --> 00:24:55,919
have debris and litter and rocks and

641
00:24:55,919 --> 00:24:58,080
other stuff in them that makes them

642
00:24:58,080 --> 00:25:00,400
really not eligible for composting or or

643
00:25:00,400 --> 00:25:02,480
reclamation purposes. Again, it's a

644
00:25:02,480 --> 00:25:04,480
relatively small expense in the scheme

645
00:25:04,480 --> 00:25:07,039
of our entire budget. But when it comes

646
00:25:07,039 --> 00:25:09,760
to uh the labor and the staffing and the

647
00:25:09,760 --> 00:25:12,080
fuel and the drive time uh and

648
00:25:12,080 --> 00:25:14,880
delivering those bags and keeping those

649
00:25:14,880 --> 00:25:16,400
inventories maintained throughout the

650
00:25:16,400 --> 00:25:18,720
season, I imagine that adds up to a

651
00:25:18,720 --> 00:25:21,760
significant number. Um but if you look

652
00:25:21,760 --> 00:25:23,279
at it in another way as well, you know,

653
00:25:23,279 --> 00:25:26,240
we don't purchase and provide trash bags

654
00:25:26,240 --> 00:25:29,200
for the customers. The leaf bag program

655
00:25:29,200 --> 00:25:32,240
is funded solely through our user fees.

656
00:25:32,240 --> 00:25:33,600
And so it begs the question, should we

657
00:25:33,600 --> 00:25:35,679
continue purchasing leaf bags that we're

658
00:25:35,679 --> 00:25:38,640
expensing that's basically a standard

659
00:25:38,640 --> 00:25:40,480
trash bag.

660
00:25:40,480 --> 00:25:42,080
They're they're yellow bags. They have

661
00:25:42,080 --> 00:25:44,320
our logo on them. Uh we actually toured

662
00:25:44,320 --> 00:25:46,960
a new transport station out at Sandy uh

663
00:25:46,960 --> 00:25:49,200
late last year that's operated by Trans

664
00:25:49,200 --> 00:25:51,120
Jordan. And we saw trucks being

665
00:25:51,120 --> 00:25:52,880
delivered from Waste Management that had

666
00:25:52,880 --> 00:25:55,039
yellow bags in them that were ours that

667
00:25:55,039 --> 00:25:56,799
were being used for alternate purposes.

668
00:25:56,799 --> 00:25:58,720
And so it's very difficult to track

669
00:25:58,720 --> 00:26:00,080
who's using them, how they're being

670
00:26:00,080 --> 00:26:01,679
used, and make sure that they're only

671
00:26:01,679 --> 00:26:04,159
used for uh residents that we are

672
00:26:04,159 --> 00:26:06,000
servicing within our state of

673
00:26:06,000 --> 00:26:07,600
>> Are you looking for any direction from

674
00:26:07,600 --> 00:26:10,080
us on these things?

675
00:26:10,080 --> 00:26:11,360
>> Figure there may be a differing of

676
00:26:11,360 --> 00:26:13,679
opinion on this uh something that we

677
00:26:13,679 --> 00:26:16,240
would would maybe uh initiate this year

678
00:26:16,240 --> 00:26:18,080
and and not purchase those bags. that

679
00:26:18,080 --> 00:26:20,799
would result in a $25,000 savings

680
00:26:20,799 --> 00:26:23,039
roughly this year and then $25,000

681
00:26:23,039 --> 00:26:24,799
ongoing.

682
00:26:24,799 --> 00:26:26,320
>> There's not many savings that I think

683
00:26:26,320 --> 00:26:29,440
you'll find me to advocate against. So,

684
00:26:29,440 --> 00:26:31,760
I'd be in favor of for going with the

685
00:26:31,760 --> 00:26:35,520
bags if that's my

686
00:26:35,520 --> 00:26:36,640
inclination.

687
00:26:36,640 --> 00:26:38,640
>> I can support that decision, too.

688
00:26:38,640 --> 00:26:40,320
>> Okay.

689
00:26:40,320 --> 00:26:42,320
Anyone have a problem with that or

690
00:26:42,320 --> 00:26:43,120
concerns? Yeah.

691
00:26:43,120 --> 00:26:45,120
>> Just to verify the alternative is people

692
00:26:45,120 --> 00:26:49,120
use their own beds. Yeah. Yeah.

693
00:26:49,120 --> 00:26:49,919
>> Okay.

694
00:26:49,919 --> 00:26:51,200
>> Excellent. I just want to make make sure

695
00:26:51,200 --> 00:26:52,640
that was very transparent about that

696
00:26:52,640 --> 00:26:56,559
before we made make that change which which will be this year. And I

697
00:26:56,559 --> 00:27:00,720
think several folks probably um

698
00:27:00,720 --> 00:27:02,480
anticipate having those bags available

699
00:27:02,480 --> 00:27:04,400
at the library. So we want to update our

700
00:27:04,400 --> 00:27:06,480
website as well. I think we were at one

701
00:27:06,480 --> 00:27:09,039
of the city halls recently um about a

702
00:27:09,039 --> 00:27:11,840
month ago. that's actually here and

703
00:27:11,840 --> 00:27:15,120
their um public service desk had some

704
00:27:15,120 --> 00:27:16,880
bags still ready for available to pick

705
00:27:16,880 --> 00:27:20,880
up there. We also do have um 1,400 rolls

706
00:27:20,880 --> 00:27:23,360
readily available that we still have

707
00:27:23,360 --> 00:27:25,679
from from last year and so as part of

708
00:27:25,679 --> 00:27:27,520
this change we'll we'll leave them here

709
00:27:27,520 --> 00:27:28,960
and if people want to pick up those

710
00:27:28,960 --> 00:27:30,880
remaining bags they can come to our

711
00:27:30,880 --> 00:27:33,440
office and and with action.

712
00:27:33,440 --> 00:27:34,960
>> Great.

713
00:27:34,960 --> 00:27:36,000
>> Excellent.

714
00:27:36,000 --> 00:27:38,880
>> Thank you. I remember um lots of our

715
00:27:38,880 --> 00:27:40,799
base, but I'll go briefly over here. Um

716
00:27:40,799 --> 00:27:43,919
and this ties to a later agenda item. Uh

717
00:27:43,919 --> 00:27:46,559
we were originally the budgeted to

718
00:27:46,559 --> 00:27:49,520
purchase eight replacement side load

719
00:27:49,520 --> 00:27:53,360
trucks this year. Um I've been reluctant

720
00:27:53,360 --> 00:27:55,679
to purchase all eight of those and I've

721
00:27:55,679 --> 00:27:57,360
asked the team to only purchase four of

722
00:27:57,360 --> 00:27:59,440
those side load trucks this year. So, we

723
00:27:59,440 --> 00:28:02,159
are seeing a savings um from those those

724
00:28:02,159 --> 00:28:03,440
four trucks that are not going to

725
00:28:03,440 --> 00:28:05,440
purchase, but we're also we've

726
00:28:05,440 --> 00:28:08,480
quantified the savings for those trucks

727
00:28:08,480 --> 00:28:11,279
um for not purchasing those CNG

728
00:28:11,279 --> 00:28:13,279
replacement trucks. And so this year,

729
00:28:13,279 --> 00:28:16,480
the CG trucks were more than $60,000

730
00:28:16,480 --> 00:28:18,960
more per units. And so, we are continue

731
00:28:18,960 --> 00:28:22,000
to quantify those one-time savings. So,

732
00:28:22,000 --> 00:28:24,559
close to a4 million dollars saved by

733
00:28:24,559 --> 00:28:27,200
purchasing diesel. Although diesel

734
00:28:27,200 --> 00:28:29,840
prices are very volatile right now, um

735
00:28:29,840 --> 00:28:31,440
time will tell as to what happens with

736
00:28:31,440 --> 00:28:33,200
that, but the the purchase price for the

737
00:28:33,200 --> 00:28:36,159
truck is still significantly reduced um

738
00:28:36,159 --> 00:28:37,760
from going with the diesel truck, which

739
00:28:37,760 --> 00:28:40,080
just have improved emissions controls,

740
00:28:40,080 --> 00:28:43,279
tier 4 B emissions, so on so forth. So

741
00:28:43,279 --> 00:28:44,559
we can looking at that on a more

742
00:28:44,559 --> 00:28:46,640
continuous basis. We have currently

743
00:28:46,640 --> 00:28:48,480
eight diesel silos that are still

744
00:28:48,480 --> 00:28:50,159
pending from last year's order that we

745
00:28:50,159 --> 00:28:52,240
did purchase and then an additional

746
00:28:52,240 --> 00:28:54,799
four. So, this will set us further back

747
00:28:54,799 --> 00:28:56,720
in our capital replacement for our side

748
00:28:56,720 --> 00:28:58,480
load trucks, but I want to make sure we

749
00:28:58,480 --> 00:29:01,039
held a cash reserve this year and had a

750
00:29:01,039 --> 00:29:03,440
buffer as part of that. But, we're also

751
00:29:03,440 --> 00:29:05,919
looking at these new radio towel and

752
00:29:05,919 --> 00:29:08,320
radio related expenses. But, we're also

753
00:29:08,320 --> 00:29:09,919
asking for the board's blessing on a at

754
00:29:09,919 --> 00:29:12,880
a later time in this agenda is to um use

755
00:29:12,880 --> 00:29:14,159
some of those savings to purchase a

756
00:29:14,159 --> 00:29:16,559
single rear load truck, which our rear

757
00:29:16,559 --> 00:29:19,200
load trucks are are well aged and um

758
00:29:19,200 --> 00:29:22,720
need some um some upgrades. So, and

759
00:29:22,720 --> 00:29:24,799
there's data on on that later on. And if

760
00:29:24,799 --> 00:29:25,919
you can scroll to the very bottom,

761
00:29:25,919 --> 00:29:28,000
Renee. So, what we've done at the very

762
00:29:28,000 --> 00:29:31,840
bottom here is looking at um rows can't

763
00:29:31,840 --> 00:29:33,120
read that for some reason. I have

764
00:29:33,120 --> 00:29:35,039
allergies. My eyesight is not very well

765
00:29:35,039 --> 00:29:38,480
today. Looks like rows 50 and 51. Uh so,

766
00:29:38,480 --> 00:29:41,840
for the column H is the one-time savings

767
00:29:41,840 --> 00:29:44,480
that we forecasted at least at this

768
00:29:44,480 --> 00:29:46,080
time. This does not include the the

769
00:29:46,080 --> 00:29:48,640
additional uh almost 200,000 for the

770
00:29:48,640 --> 00:29:50,320
postcards. We'll keep adding to this

771
00:29:50,320 --> 00:29:52,559
throughout the year, but year to date,

772
00:29:52,559 --> 00:29:54,480
as we forecast through the remainder of

773
00:29:54,480 --> 00:29:55,760
this calendar year, we're looking at

774
00:29:55,760 --> 00:29:59,279
already a savings of roughly $500,000.

775
00:29:59,279 --> 00:30:01,360
Uh, and then of that, the ongoing and

776
00:30:01,360 --> 00:30:03,120
subsequent years will be closer to that

777
00:30:03,120 --> 00:30:04,880
$193,000.

778
00:30:04,880 --> 00:30:07,919
Uh, the next row below, last month we

779
00:30:07,919 --> 00:30:11,120
presented on the savings uh from 2025,

780
00:30:11,120 --> 00:30:14,320
which was roughly $1.82 million. So,

781
00:30:14,320 --> 00:30:16,000
we've looked at that. we've backed out

782
00:30:16,000 --> 00:30:18,559
the one-time savings and I've actually

783
00:30:18,559 --> 00:30:20,320
added a buffer on that. So, we've

784
00:30:20,320 --> 00:30:22,720
reduced some of our um you know our

785
00:30:22,720 --> 00:30:25,279
overtime savings and so really that

786
00:30:25,279 --> 00:30:27,679
number is probably very much higher than

787
00:30:27,679 --> 00:30:30,000
that. But we've carried forward the

788
00:30:30,000 --> 00:30:33,120
ongoing savings from 2025. And so when

789
00:30:33,120 --> 00:30:35,360
you add that 1.24 million which is

790
00:30:35,360 --> 00:30:37,919
highlighted there in yellow, our total

791
00:30:37,919 --> 00:30:40,960
savings for 2026 combined currently

792
00:30:40,960 --> 00:30:44,159
forecasted at at about 1.7 million for

793
00:30:44,159 --> 00:30:46,080
this year. And of that we've carried

794
00:30:46,080 --> 00:30:50,480
forward the additional ongoing of of 1.4

795
00:30:50,480 --> 00:30:52,640
in subsequent years. And so we'll

796
00:30:52,640 --> 00:30:53,919
continue to build this. We'll continue

797
00:30:53,919 --> 00:30:55,679
to evaluate if there are changes in

798
00:30:55,679 --> 00:30:58,000
staffing levels. Um a lot of those are

799
00:30:58,000 --> 00:31:00,320
continuing those riffs and underfilling

800
00:31:00,320 --> 00:31:02,720
positions or not being positions for

801
00:31:02,720 --> 00:31:04,799
which there have been retirements. But

802
00:31:04,799 --> 00:31:06,880
that's kind of where we're at at this

803
00:31:06,880 --> 00:31:09,279
time and we're still very early on in a

804
00:31:09,279 --> 00:31:11,840
lot of these initiatives uh and PGIs

805
00:31:11,840 --> 00:31:14,000
that that we've developed. We'll

806
00:31:14,000 --> 00:31:15,120
continue to bring this back to the board

807
00:31:15,120 --> 00:31:17,440
on a probably a quarterly basis, every

808
00:31:17,440 --> 00:31:20,880
two to three million questions.

809
00:31:20,880 --> 00:31:23,360
>> Um, I just want to say I really like the

810
00:31:23,360 --> 00:31:24,960
way that you have this organized to

811
00:31:24,960 --> 00:31:28,960
really highlight all of the efforts and I appreciate the structure sharing

812
00:31:28,960 --> 00:31:30,559
that with us and also the efforts

813
00:31:30,559 --> 00:31:33,360
themselves. Um, it's pretty significant

814
00:31:33,360 --> 00:31:35,279
and impressive and so we thank you and

815
00:31:35,279 --> 00:31:36,640
everybody has been.

816
00:31:36,640 --> 00:31:38,159
>> Yeah, this has been a team effort and

817
00:31:38,159 --> 00:31:41,360
driven by so many different personel.

818
00:31:41,360 --> 00:31:41,760
So

819
00:31:41,760 --> 00:31:43,039
>> really really appreciate that. Please

820
00:31:43,039 --> 00:31:44,720
pass on our thanks to everyone who

821
00:31:44,720 --> 00:31:48,000
worked on it because we know it's a lot.

822
00:31:48,000 --> 00:31:54,320
>> Okay, so moving on to um 4.3 perspective central bulk loading and

823
00:31:54,320 --> 00:31:59,350
public drop off dates.

824
00:31:59,360 --> 00:32:03,120
» I forgot we reordered the agendas. Um

825
00:32:03,120 --> 00:32:04,320
>> I'll try to keep this brief, but this

826
00:32:04,320 --> 00:32:08,799
may also um gender some some discussion.

827
00:32:08,799 --> 00:32:10,960
And so I I I think everyone is is mostly

828
00:32:10,960 --> 00:32:13,600
aware here is that for our scrap season,

829
00:32:13,600 --> 00:32:14,960
you know, we are significantly ramping

830
00:32:14,960 --> 00:32:17,760
up our capacity. Uh this year we are

831
00:32:17,760 --> 00:32:20,320
looking at a goal of servicing a minimum

832
00:32:20,320 --> 00:32:23,679
of 72 containers today. Uh in the past

833
00:32:23,679 --> 00:32:25,440
two or three years prior, we've been

834
00:32:25,440 --> 00:32:28,240
servicing about 60 containers per day on

835
00:32:28,240 --> 00:32:29,760
average throughout a scrap season.

836
00:32:29,760 --> 00:32:34,240
Right? If you could scroll to the top of this section, I think it's 4.2A,

837
00:32:34,240 --> 00:32:36,000
which has the table and the dates. Yes,

838
00:32:36,000 --> 00:32:38,080
thank you.

839
00:32:38,080 --> 00:32:40,159
So, we talked last month about a se

840
00:32:40,159 --> 00:32:42,720
several opportunities and ideas for

841
00:32:42,720 --> 00:32:45,679
central block loading uh for possibly

842
00:32:45,679 --> 00:32:47,519
looking at going to a curbside program

843
00:32:47,519 --> 00:32:49,919
in 2027, which will continue to bring

844
00:32:49,919 --> 00:32:51,679
back more information to this board in

845
00:32:51,679 --> 00:32:53,919
subsequent meetings. Uh, one other thing

846
00:32:53,919 --> 00:32:56,960
I wanted to point out before I kind of

847
00:32:56,960 --> 00:32:59,360
talk about some of these ideas is that

848
00:32:59,360 --> 00:33:01,200
as I mentioned, we've been holding four

849
00:33:01,200 --> 00:33:04,799
vacancies this year. And so just

850
00:33:04,799 --> 00:33:08,399
recently I I um asked Hazel and the team

851
00:33:08,399 --> 00:33:10,559
to work and move forward with

852
00:33:10,559 --> 00:33:12,559
advertising to backill two of those

853
00:33:12,559 --> 00:33:15,440
full-time positions. Um we've we've

854
00:33:15,440 --> 00:33:18,399
learned that um that the Herman

855
00:33:18,399 --> 00:33:20,960
transition is likely to take place uh no

856
00:33:20,960 --> 00:33:22,720
sooner than 3 months but probably 6

857
00:33:22,720 --> 00:33:25,519
months plus down the road. We are in our

858
00:33:25,519 --> 00:33:27,279
busy season. Our green waste program

859
00:33:27,279 --> 00:33:30,000
started. Our scrap season is quickly

860
00:33:30,000 --> 00:33:32,240
coming upon us as well. So, we're back

861
00:33:32,240 --> 00:33:34,159
filling two of those full-time

862
00:33:34,159 --> 00:33:36,960
positions, four of which are vacant.

863
00:33:36,960 --> 00:33:39,919
This budget here, we were authorized to

864
00:33:39,919 --> 00:33:43,840
uh we budgeted for 12 seasonal drivers.

865
00:33:43,840 --> 00:33:45,679
Um so, and we've also had those three

866
00:33:45,679 --> 00:33:48,720
months of savings. And so, um I asked

867
00:33:48,720 --> 00:33:51,200
the team to overhire for our scrap

868
00:33:51,200 --> 00:33:54,159
seasonal drivers this year. So to offset

869
00:33:54,159 --> 00:33:56,880
those other vacancies, we are currently

870
00:33:56,880 --> 00:34:01,360
in the process of hiring not 12 but 14

871
00:34:01,360 --> 00:34:04,399
seasonal drivers for the scrap program.

872
00:34:04,399 --> 00:34:06,320
Uh we talked about our recruitment

873
00:34:06,320 --> 00:34:08,000
efforts. Uh this is nothing that will

874
00:34:08,000 --> 00:34:10,480
exceed our budget. This is largely

875
00:34:10,480 --> 00:34:13,440
driven by uh our initiatives to maximize

876
00:34:13,440 --> 00:34:15,760
our capacity and better meet service

877
00:34:15,760 --> 00:34:18,399
demand for all of our communities. But

878
00:34:18,399 --> 00:34:21,520
we also have a history of and and

879
00:34:21,520 --> 00:34:24,560
anticipate that when we hire 12 or 10

880
00:34:24,560 --> 00:34:26,720
drivers, they don't always last for the

881
00:34:26,720 --> 00:34:28,079
entirety of the season. These are

882
00:34:28,079 --> 00:34:31,040
seasonal non-benefited drivers. Um so

883
00:34:31,040 --> 00:34:33,040
those two additional seasonal drivers

884
00:34:33,040 --> 00:34:35,839
will not cost us more than a full-time

885
00:34:35,839 --> 00:34:37,760
position which has been budgeted. And as

886
00:34:37,760 --> 00:34:40,960
we evaluate um you know our volumes and

887
00:34:40,960 --> 00:34:43,440
our our driver needs, we could possibly

888
00:34:43,440 --> 00:34:45,119
transition some of those seasonals to a

889
00:34:45,119 --> 00:34:46,720
full-time depending how things go

890
00:34:46,720 --> 00:34:49,040
throughout the season. So, u point is

891
00:34:49,040 --> 00:34:51,119
that we're overhiring for staff and and

892
00:34:51,119 --> 00:34:54,639
to hopefully make sure we can really um

893
00:34:54,639 --> 00:34:57,359
overd deliver uh this year on

894
00:34:57,359 --> 00:34:58,960
expectations and what we've seen in

895
00:34:58,960 --> 00:35:00,800
independence.

896
00:35:00,800 --> 00:35:02,480
So again, it's not a budget increase.

897
00:35:02,480 --> 00:35:04,079
We're not reallocating and staffing.

898
00:35:04,079 --> 00:35:06,160
It's just bringing on more capacity to

899
00:35:06,160 --> 00:35:08,400
support that that program. Uh and again,

900
00:35:08,400 --> 00:35:09,599
we already have the first three months

901
00:35:09,599 --> 00:35:11,359
of savings for those four vacancies that

902
00:35:11,359 --> 00:35:13,119
we've kept.

903
00:35:13,119 --> 00:35:15,359
So quick summary on this is that we

904
00:35:15,359 --> 00:35:17,599
talked about the central bulk loading.

905
00:35:17,599 --> 00:35:20,000
We're planning on a variety of these

906
00:35:20,000 --> 00:35:21,920
items. So we actually met with Salt Lake

907
00:35:21,920 --> 00:35:24,320
County parks department today. We do

908
00:35:24,320 --> 00:35:26,720
need to further evaluate heights. Uh

909
00:35:26,720 --> 00:35:28,240
board member home and I spoke about this

910
00:35:28,240 --> 00:35:30,160
earlier in the week. Uh and I believe

911
00:35:30,160 --> 00:35:31,520
the county was looking at some other

912
00:35:31,520 --> 00:35:33,440
options they've covered as well. So,

913
00:35:33,440 --> 00:35:35,839
what we are

914
00:35:35,839 --> 00:35:38,079
kind of pitching at this time and we're

915
00:35:38,079 --> 00:35:41,119
hoping to get uh this board's um

916
00:35:41,119 --> 00:35:44,480
concurrence or um support in in these

917
00:35:44,480 --> 00:35:48,480
ideas is that for Conwood Heights,

918
00:35:48,480 --> 00:35:51,359
Sandy, and White City service area, we

919
00:35:51,359 --> 00:35:53,839
would like to still uh move forward with

920
00:35:53,839 --> 00:35:55,520
the central bulk loading that we

921
00:35:55,520 --> 00:35:58,560
discussed. And so that would comprise us

922
00:35:58,560 --> 00:36:01,119
having the drivers take uh the majority

923
00:36:01,119 --> 00:36:03,760
of containers to a central location uh

924
00:36:03,760 --> 00:36:05,599
and having equipment load those into

925
00:36:05,599 --> 00:36:07,520
those rear load trucks which pack the

926
00:36:07,520 --> 00:36:10,000
materials, maximize the load and then

927
00:36:10,000 --> 00:36:12,560
haul those off to a disposal facility

928
00:36:12,560 --> 00:36:14,480
thereby maximizing our efficiency,

929
00:36:14,480 --> 00:36:16,240
reducing our mileage and our and our

930
00:36:16,240 --> 00:36:19,760
fuel uh consumption for those items. So

931
00:36:19,760 --> 00:36:21,599
for Cottonwood,

932
00:36:21,599 --> 00:36:24,560
Sandy service area and White City, we're

933
00:36:24,560 --> 00:36:28,480
proposing to continue with what we had talked about last month is the

934
00:36:28,480 --> 00:36:31,359
central bulk loading. Um for Sandy and

935
00:36:31,359 --> 00:36:32,560
White City areas, and it will be

936
00:36:32,560 --> 00:36:34,640
unincorporated remaining areas, we're

937
00:36:34,640 --> 00:36:37,920
looking at the use of Big Bear Park. Um

938
00:36:37,920 --> 00:36:39,280
board member Shelton and I had some

939
00:36:39,280 --> 00:36:42,240
discussions about this and I believe uh

940
00:36:42,240 --> 00:36:45,440
Mayor Perry Harry is in supportive and

941
00:36:45,440 --> 00:36:46,800
Salt Lake County was supportive of this

942
00:36:46,800 --> 00:36:49,040
as well. we will need to get clearance

943
00:36:49,040 --> 00:36:51,839
from MSD on use of that park for those

944
00:36:51,839 --> 00:36:54,079
purposes as I believe they're kind of a

945
00:36:54,079 --> 00:36:56,400
co- uh supporting from a maintenance

946
00:36:56,400 --> 00:36:59,280
perspective at that. So, um, Heights is

947
00:36:59,280 --> 00:37:01,119
our first service area this year. Starts

948
00:37:01,119 --> 00:37:03,839
in early April. Uh, and and board member

949
00:37:03,839 --> 00:37:05,040
Holtz and I will explore some other

950
00:37:05,040 --> 00:37:06,800
areas and Salt Lake County Parks was

951
00:37:06,800 --> 00:37:08,800
also looking at other opportunities

952
00:37:08,800 --> 00:37:10,079
because there are some concerns of

953
00:37:10,079 --> 00:37:13,680
Bwater Park, uh, as it pertains to, um,

954
00:37:13,680 --> 00:37:15,839
users of that park and and little

955
00:37:15,839 --> 00:37:18,800
baseball there as well. for the other

956
00:37:18,800 --> 00:37:23,119
areas. Um, so so heroin and Coverton, we

957
00:37:23,119 --> 00:37:25,119
feel and we evaluated this met with our

958
00:37:25,119 --> 00:37:27,839
entire operations team from a logistical

959
00:37:27,839 --> 00:37:30,800
standpoint and and basically geographic

960
00:37:30,800 --> 00:37:33,359
area, the transformation landfill is

961
00:37:33,359 --> 00:37:35,040
close enough that wouldn't necessarily

962
00:37:35,040 --> 00:37:37,839
warrant us bulk loading. So we'll just

963
00:37:37,839 --> 00:37:39,440
plan to move those containers directly

964
00:37:39,440 --> 00:37:41,359
to the to the landfill facility for

965
00:37:41,359 --> 00:37:44,480
those. Um the other reason that we um as

966
00:37:44,480 --> 00:37:46,480
I continue on is that we're not pitching

967
00:37:46,480 --> 00:37:50,240
what we're proposing beyond this is that

968
00:37:50,240 --> 00:37:52,960
these services are coming up very

969
00:37:52,960 --> 00:37:56,560
quickly. Um it is March 23rd, believe it

970
00:37:56,560 --> 00:37:58,160
or not, and so we want to make sure we

971
00:37:58,160 --> 00:38:00,640
have enough time to plan for these. Um,

972
00:38:00,640 --> 00:38:02,960
and so we we elected to not propose what

973
00:38:02,960 --> 00:38:06,000
we're proposing for Magna, Karns, West

974
00:38:06,000 --> 00:38:07,599
Jordan, which is the Ochre Highlands

975
00:38:07,599 --> 00:38:10,240
area, Taylor'sville, Mil Creek, Holiday,

976
00:38:10,240 --> 00:38:12,480
and Murray for these locations. We met

977
00:38:12,480 --> 00:38:14,079
with the team and and talked about what

978
00:38:14,079 --> 00:38:15,680
would make sense from a central bulk

979
00:38:15,680 --> 00:38:17,760
loading and what would not make sense.

980
00:38:17,760 --> 00:38:20,320
And so ultimately the team determined

981
00:38:20,320 --> 00:38:21,680
that it wouldn't make sense to central

982
00:38:21,680 --> 00:38:24,000
bulk load. And so I posed the question,

983
00:38:24,000 --> 00:38:26,079
what can we offer in lie of central bulk

984
00:38:26,079 --> 00:38:28,880
loading to maximize capacity? And again,

985
00:38:28,880 --> 00:38:30,800
minimum 72 containers a day. We're gonna

986
00:38:30,800 --> 00:38:32,640
have the most drivers we've ever had. We

987
00:38:32,640 --> 00:38:35,760
have pushups that are rarely available.

988
00:38:35,760 --> 00:38:37,920
But in essence, what we're proposing is

989
00:38:37,920 --> 00:38:42,000
to uh develop, implement um and promote

990
00:38:42,000 --> 00:38:46,320
a community-based central drop off

991
00:38:46,320 --> 00:38:49,200
events uh at these remaining cities.

992
00:38:49,200 --> 00:38:51,119
Magna would be at the beginning of June

993
00:38:51,119 --> 00:38:52,800
to offer additional services and

994
00:38:52,800 --> 00:38:54,960
capacity for getting rid of unwanted

995
00:38:54,960 --> 00:38:58,240
bowl materials. And so what we propose

996
00:38:58,240 --> 00:38:59,040
is

997
00:38:59,040 --> 00:39:01,280
>> in addition to the rental,

998
00:39:01,280 --> 00:39:02,480
>> correct?

999
00:39:02,480 --> 00:39:04,960
>> Yes. So this would be in addition to the

1000
00:39:04,960 --> 00:39:07,280
regular scrap services of the 72

1001
00:39:07,280 --> 00:39:10,240
containers per day. Uh so right now

1002
00:39:10,240 --> 00:39:13,359
we're looking at offering a three-day

1003
00:39:13,359 --> 00:39:15,920
event that will take place Tuesday,

1004
00:39:15,920 --> 00:39:17,520
Wednesday, and Thursday in the very

1005
00:39:17,520 --> 00:39:20,400
middle of each service areas scrap

1006
00:39:20,400 --> 00:39:23,440
season and time frame for which Renee

1007
00:39:23,440 --> 00:39:25,359
and her team and Yale who will speak

1008
00:39:25,359 --> 00:39:27,920
later on our customer solutions program

1009
00:39:27,920 --> 00:39:29,839
will work during the reservation process

1010
00:39:29,839 --> 00:39:31,839
if someone's on a wait list. There will

1011
00:39:31,839 --> 00:39:34,079
also be a question, would you uh prefer

1012
00:39:34,079 --> 00:39:37,359
to drop off your materials uh separately

1013
00:39:37,359 --> 00:39:39,440
and direct call them to a location. So

1014
00:39:39,440 --> 00:39:40,720
that's that's even if they want a

1015
00:39:40,720 --> 00:39:42,720
container or if they can't reserve a

1016
00:39:42,720 --> 00:39:44,079
container at the time or if they go on

1017
00:39:44,079 --> 00:39:45,920
the wait list that they can actually

1018
00:39:45,920 --> 00:39:48,560
sign up for that service, we identify

1019
00:39:48,560 --> 00:39:51,040
probably hourly time frames and certain

1020
00:39:51,040 --> 00:39:53,520
allocations of of time frames. So people

1021
00:39:53,520 --> 00:39:55,839
would have a QR code cover their email

1022
00:39:55,839 --> 00:39:57,920
or they could print it and then we would

1023
00:39:57,920 --> 00:40:02,320
have a Word staffed uh drop points that

1024
00:40:02,320 --> 00:40:04,240
we would work with our partner cities

1025
00:40:04,240 --> 00:40:05,680
with Salt Lake County parks and wreck

1026
00:40:05,680 --> 00:40:06,960
which we talked with them today and they

1027
00:40:06,960 --> 00:40:09,040
were in support of this uh have a

1028
00:40:09,040 --> 00:40:12,000
greeter has someone managing logistics

1029
00:40:12,000 --> 00:40:14,320
have a team there with rotating trucks

1030
00:40:14,320 --> 00:40:16,640
and and having equipment to load that

1031
00:40:16,640 --> 00:40:20,160
material. So, um the initiative here is

1032
00:40:20,160 --> 00:40:22,480
intended to just really maximize how

1033
00:40:22,480 --> 00:40:24,400
much material we can accept and collect

1034
00:40:24,400 --> 00:40:27,280
for this year's scrap season uh with our

1035
00:40:27,280 --> 00:40:29,119
drivers and and what we're looking at

1036
00:40:29,119 --> 00:40:31,200
from forecasting for our capacity for

1037
00:40:31,200 --> 00:40:33,040
seasonal drivers. We feel like we can

1038
00:40:33,040 --> 00:40:34,640
pull this off, but also with utilizing

1039
00:40:34,640 --> 00:40:36,800
some resources from our customer

1040
00:40:36,800 --> 00:40:41,599
solutions team, for example, for gre for breeding, directing traffic. Um, you

1041
00:40:41,599 --> 00:40:44,720
know, not having a huge uh crowd of of

1042
00:40:44,720 --> 00:40:47,680
staff there. Uh, but really just

1043
00:40:47,680 --> 00:40:50,079
demonstrating our efforts to really ramp

1044
00:40:50,079 --> 00:40:52,640
up and increase our capacity and and

1045
00:40:52,640 --> 00:40:54,240
better being service demand for this

1046
00:40:54,240 --> 00:40:56,560
year's scrap season. uh next year. This

1047
00:40:56,560 --> 00:40:57,760
is something we don't think would be

1048
00:40:57,760 --> 00:40:59,680
necessary, especially if we do decide to

1049
00:40:59,680 --> 00:41:02,480
transition uh to a more of a curbside

1050
00:41:02,480 --> 00:41:05,920
based program. Um really from my

1051
00:41:05,920 --> 00:41:07,760
perspective, the increased expense here

1052
00:41:07,760 --> 00:41:10,800
would just be primarily related to

1053
00:41:10,800 --> 00:41:12,480
disposal fees. We would have more

1054
00:41:12,480 --> 00:41:14,640
tonnage, more material removed, and we

1055
00:41:14,640 --> 00:41:16,640
would pay for more in disposal tipping

1056
00:41:16,640 --> 00:41:18,640
fees. But beyond that, we don't

1057
00:41:18,640 --> 00:41:21,520
anticipate additional expenses that are

1058
00:41:21,520 --> 00:41:24,079
not already budgeted and nor would we

1059
00:41:24,079 --> 00:41:26,960
expect going over our budget capacity.

1060
00:41:26,960 --> 00:41:30,240
So we're looking at variety of locations

1061
00:41:30,240 --> 00:41:33,040
uh pleasant pleasant green and magna

1062
00:41:33,040 --> 00:41:35,680
current rec center for currents

1063
00:41:35,680 --> 00:41:38,240
Taylor'sville um valley park which

1064
00:41:38,240 --> 00:41:40,319
there's some area I'll send some maps if

1065
00:41:40,319 --> 00:41:42,480
the board is in support of this in

1066
00:41:42,480 --> 00:41:44,480
Taylor'sville and then for Mil Creek

1067
00:41:44,480 --> 00:41:46,240
Holiday and Murray we're proposing to

1068
00:41:46,240 --> 00:41:48,319
use uh there's an area in the northern

1069
00:41:48,319 --> 00:41:50,480
parking lot for the holiday line fair

1070
00:41:50,480 --> 00:41:53,280
stand. So, it sounds like you're just

1071
00:41:53,280 --> 00:41:56,240
wanting our approval or are we are we

1072
00:41:56,240 --> 00:41:58,400
all in support of this plan in addition

1073
00:41:58,400 --> 00:42:01,599
to the regular scrap services that are

1074
00:42:01,599 --> 00:42:03,680
provided? Anyone have any questions or

1075
00:42:03,680 --> 00:42:06,870
concerns?

1076
00:42:06,880 --> 00:42:09,440
Okay, I'm seeing thumbs up.

1077
00:42:09,440 --> 00:42:11,680
I think another thumbs up. Great. Okay,

1078
00:42:11,680 --> 00:42:13,680
so it sounds like we are we are

1079
00:42:13,680 --> 00:42:14,880
supported.

1080
00:42:14,880 --> 00:42:17,280
>> So, all if you ever been sending out a

1081
00:42:17,280 --> 00:42:19,200
variety of emails, I know kind of gone

1082
00:42:19,200 --> 00:42:20,319
in different directions. We're just

1083
00:42:20,319 --> 00:42:24,800
really trying to ideulate and have the best success in this program. Met

1084
00:42:24,800 --> 00:42:27,520
with board me board member Griffith

1085
00:42:27,520 --> 00:42:29,680
earlier this this week as well. We're

1086
00:42:29,680 --> 00:42:32,560
planning to um support immigration the

1087
00:42:32,560 --> 00:42:34,319
same way we are planning for Big Cowboy

1088
00:42:34,319 --> 00:42:37,200
Canyon. So we'll offer um scrap services

1089
00:42:37,200 --> 00:42:39,440
via trailer in some cases scrap

1090
00:42:39,440 --> 00:42:41,440
container for the month of May in

1091
00:42:41,440 --> 00:42:43,599
immigration and then Big Cowboy Canyon

1092
00:42:43,599 --> 00:42:45,119
would be for the month of August as

1093
00:42:45,119 --> 00:42:46,720
originally planned. We should have

1094
00:42:46,720 --> 00:42:48,319
postcards going out this week actually

1095
00:42:48,319 --> 00:42:50,560
for that. Great.

1096
00:42:50,560 --> 00:42:53,119
>> Thank you very much. I think um

1097
00:42:53,119 --> 00:42:54,160
>> very novel.

1098
00:42:54,160 --> 00:42:56,319
>> Yeah, I I'm I I like seeing all of these

1099
00:42:56,319 --> 00:42:57,920
new fresh ideas and I like the way that

1100
00:42:57,920 --> 00:43:01,200
you are um really looking at being

1101
00:43:01,200 --> 00:43:06,480
innovative uh and and cost aware. So, um

1102
00:43:06,480 --> 00:43:07,920
All right. So, this is something that

1103
00:43:07,920 --> 00:43:10,079
you mentioned earlier, uh the capital

1104
00:43:10,079 --> 00:43:11,599
replacement update and consideration for

1105
00:43:11,599 --> 00:43:14,400
the root loads prep. So, go for it.

1106
00:43:14,400 --> 00:43:17,440
>> Yes. And um so Helen has uh basically

1107
00:43:17,440 --> 00:43:19,040
created an update to our capital

1108
00:43:19,040 --> 00:43:20,960
replacement spreadsheet. By would you

1109
00:43:20,960 --> 00:43:22,400
mind zooming in just a little bit more

1110
00:43:22,400 --> 00:43:25,200
to that? So we've kind of listed here

1111
00:43:25,200 --> 00:43:27,280
what we've spent year to date, but we

1112
00:43:27,280 --> 00:43:29,680
also have placed orders for several of

1113
00:43:29,680 --> 00:43:31,599
these other smaller capital replacement

1114
00:43:31,599 --> 00:43:34,800
items which are coming in under budget.

1115
00:43:34,800 --> 00:43:37,280
But the point of this today is to show

1116
00:43:37,280 --> 00:43:39,280
that we are seeing a significant savings

1117
00:43:39,280 --> 00:43:42,079
by not purchasing uh those originally

1118
00:43:42,079 --> 00:43:44,480
eight approved side load trucks. But

1119
00:43:44,480 --> 00:43:46,079
they're also came in again slightly

1120
00:43:46,079 --> 00:43:47,920
under our original budget. So our cost

1121
00:43:47,920 --> 00:43:50,640
savings is nearly 1.8 million and not

1122
00:43:50,640 --> 00:43:52,880
purchasing those. Uh I did also of

1123
00:43:52,880 --> 00:43:54,000
course mention earlier that we're

1124
00:43:54,000 --> 00:43:57,040
looking at about 315,000 for the radios

1125
00:43:57,040 --> 00:43:58,240
which was not in this original

1126
00:43:58,240 --> 00:44:00,560
spreadsheet. Uh but as we look at our

1127
00:44:00,560 --> 00:44:02,880
rear load trucks which are the ones that

1128
00:44:02,880 --> 00:44:04,560
are used for our leaf bags are the ones

1129
00:44:04,560 --> 00:44:06,160
used for our Christmas tree program. We

1130
00:44:06,160 --> 00:44:08,480
use them during t cleanups. We use them

1131
00:44:08,480 --> 00:44:10,319
for a lot of special projects. Uh we'll

1132
00:44:10,319 --> 00:44:11,920
use them for our central bulk loading

1133
00:44:11,920 --> 00:44:14,560
this year. Uh and also as we look at

1134
00:44:14,560 --> 00:44:17,599
those those two trucks that we have uh

1135
00:44:17,599 --> 00:44:20,160
they are well-aged

1136
00:44:20,160 --> 00:44:22,160
uh they have significant amount of miles

1137
00:44:22,160 --> 00:44:23,839
on them and they do experience

1138
00:44:23,839 --> 00:44:26,160
significant downtime even throughout the

1139
00:44:26,160 --> 00:44:29,040
leaf bag season which has very light uh

1140
00:44:29,040 --> 00:44:31,200
less abrasive material that we'll likely

1141
00:44:31,200 --> 00:44:33,440
use these for moving forward. So we're

1142
00:44:33,440 --> 00:44:34,880
just hoping to get the board support.

1143
00:44:34,880 --> 00:44:36,640
Again it's not a budget change or an

1144
00:44:36,640 --> 00:44:39,440
amendments. It's using cost savings.

1145
00:44:39,440 --> 00:44:41,440
We're requesting uh the board support

1146
00:44:41,440 --> 00:44:43,920
moving forward with ordering one single

1147
00:44:43,920 --> 00:44:46,079
rear load truck replacement this year.

1148
00:44:46,079 --> 00:44:48,079
Uh in lie of the floor that we're not

1149
00:44:48,079 --> 00:44:50,240
currently planning to purchase. Uh and

1150
00:44:50,240 --> 00:44:51,520
then depending how things go with

1151
00:44:51,520 --> 00:44:53,359
discussions on transitioning to a

1152
00:44:53,359 --> 00:44:56,960
curbside bulky in 2027, we would likely

1153
00:44:56,960 --> 00:44:59,280
build one additional rear load truck in

1154
00:44:59,280 --> 00:45:01,760
for next year's budget. If you can

1155
00:45:01,760 --> 00:45:03,359
scroll down briefly, Rene, this is kind

1156
00:45:03,359 --> 00:45:05,520
of a just an overview of those trucks.

1157
00:45:05,520 --> 00:45:07,040
if you wouldn't mind consuming a little

1158
00:45:07,040 --> 00:45:09,040
bit more. The two rear wheel trucks we

1159
00:45:09,040 --> 00:45:13,040
currently have is are a 2011 and a 2013

1160
00:45:13,040 --> 00:45:14,960
both with more than 100,000 miles on

1161
00:45:14,960 --> 00:45:17,040
them. And our fleet manager basically

1162
00:45:17,040 --> 00:45:19,119
said that these are sometimes down more

1163
00:45:19,119 --> 00:45:20,640
than they're up. And so if we're going

1164
00:45:20,640 --> 00:45:22,560
to continue to rely on these or even

1165
00:45:22,560 --> 00:45:24,640
increase our reliance on them, that we

1166
00:45:24,640 --> 00:45:26,160
need to start ordering the truck sooner

1167
00:45:26,160 --> 00:45:28,480
than later. That truck came in at a

1168
00:45:28,480 --> 00:45:30,880
quote of roughly $352,000,

1169
00:45:30,880 --> 00:45:34,480
which is less than a side load truck. Um

1170
00:45:34,480 --> 00:45:36,240
and we kind of put put an escalation

1171
00:45:36,240 --> 00:45:38,480
factor for next year in the event that

1172
00:45:38,480 --> 00:45:39,680
we will report.

1173
00:45:39,680 --> 00:45:42,880
>> What's what's the resale value on those?

1174
00:45:42,880 --> 00:45:45,680
>> These couldn't say exactly but they will

1175
00:45:45,680 --> 00:45:47,520
be better than what we're seeing for our

1176
00:45:47,520 --> 00:45:52,079
CNG side loads. Um a lot of solid waste

1177
00:45:52,079 --> 00:45:53,839
providers are going away from rear load

1178
00:45:53,839 --> 00:45:57,200
trucks, but I know m major cities and in

1179
00:45:57,200 --> 00:45:59,200
some cases Moab is still using rear load

1180
00:45:59,200 --> 00:46:01,760
trucks as well. So uh it's it's diesel.

1181
00:46:01,760 --> 00:46:03,200
I imagine would be much more than we've

1182
00:46:03,200 --> 00:46:06,000
seen for our sideboard trucks and use

1183
00:46:06,000 --> 00:46:06,400
it.

1184
00:46:06,400 --> 00:46:09,440
>> So this the 350,000 doesn't include any

1185
00:46:09,440 --> 00:46:12,720
offset for resell the old truck.

1186
00:46:12,720 --> 00:46:14,240
>> It does not. And at this point we would

1187
00:46:14,240 --> 00:46:15,760
not sell the old truck. We would keep it

1188
00:46:15,760 --> 00:46:17,760
because we need we need backups. We need

1189
00:46:17,760 --> 00:46:20,079
spares for those. And if even if we

1190
00:46:20,079 --> 00:46:22,640
order this truck tomorrow, it's unlikely

1191
00:46:22,640 --> 00:46:24,319
we will receive it by the end of the

1192
00:46:24,319 --> 00:46:26,160
year, if not early next year. That's why

1193
00:46:26,160 --> 00:46:27,359
we want to get ahead of this and get

1194
00:46:27,359 --> 00:46:29,280
this truck on order as soon as possible.

1195
00:46:29,280 --> 00:46:30,960
the lead time on these still remains

1196
00:46:30,960 --> 00:46:33,920
severe.

1197
00:46:33,920 --> 00:46:37,440
>> I don't question and my fear is I'm

1198
00:46:37,440 --> 00:46:40,480
going to beat a dead horse here. But I I

1199
00:46:40,480 --> 00:46:43,040
got thinking about

1200
00:46:43,040 --> 00:46:44,880
the customer's comment how much they

1201
00:46:44,880 --> 00:46:46,800
love the scrap program. Please put it

1202
00:46:46,800 --> 00:46:49,839
back on the street. And we were told for

1203
00:46:49,839 --> 00:46:51,760
many years for a lot of years we

1204
00:46:51,760 --> 00:46:53,520
couldn't put the scrap on the street. So

1205
00:46:53,520 --> 00:46:55,680
now we'll move it to the driveway. Well,

1206
00:46:55,680 --> 00:46:58,400
if we're thinking about bulk the corner,

1207
00:46:58,400 --> 00:47:00,319
could we just put the scrap back on the

1208
00:47:00,319 --> 00:47:02,960
street and anything over that? Bring in

1209
00:47:02,960 --> 00:47:05,119
this new rear loader and the little

1210
00:47:05,119 --> 00:47:06,800
skidster and

1211
00:47:06,800 --> 00:47:08,720
>> pick it up. Anything that's left over

1212
00:47:08,720 --> 00:47:12,240
from the scrap that's overflowed because

1213
00:47:12,240 --> 00:47:14,720
you put the container on the

1214
00:47:14,720 --> 00:47:16,960
>> That's certainly an option. Uh, you

1215
00:47:16,960 --> 00:47:18,480
know, as part of

1216
00:47:18,480 --> 00:47:19,920
>> I'm sorry, Evan.

1217
00:47:19,920 --> 00:47:21,359
>> Well, totally fine. That's a perfect

1218
00:47:21,359 --> 00:47:24,560
perfectly valid question. So it first

1219
00:47:24,560 --> 00:47:26,079
and foremost for our scrap program,

1220
00:47:26,079 --> 00:47:28,640
we're looking at how can we maximize our

1221
00:47:28,640 --> 00:47:30,720
capacity meeting service. I think that's

1222
00:47:30,720 --> 00:47:33,920
been the long-term ongoing concerns with

1223
00:47:33,920 --> 00:47:36,240
that program or the complaints thereof.

1224
00:47:36,240 --> 00:47:38,560
>> Uh secondly, what I'm looking at is how

1225
00:47:38,560 --> 00:47:40,000
can we make it the most efficient

1226
00:47:40,000 --> 00:47:42,400
program?

1227
00:47:42,400 --> 00:47:45,839
And so having individual containers that

1228
00:47:45,839 --> 00:47:49,359
we saw even in 2025 we hauled over 7,400

1229
00:47:49,359 --> 00:47:51,839
containers that were less than a ton per

1230
00:47:51,839 --> 00:47:54,720
container on average. It's like 76 ton

1231
00:47:54,720 --> 00:47:57,359
per container to an individual disposal

1232
00:47:57,359 --> 00:47:58,800
facility is just

1233
00:47:58,800 --> 00:48:01,599
>> by design it's just very inefficient. My

1234
00:48:01,599 --> 00:48:02,960
understanding is when they were on the

1235
00:48:02,960 --> 00:48:04,640
street then they got filled up and that

1236
00:48:04,640 --> 00:48:06,480
was the problem is that they were

1237
00:48:06,480 --> 00:48:07,920
completely full and then they would

1238
00:48:07,920 --> 00:48:09,839
overflow and that's why we had to take

1239
00:48:09,839 --> 00:48:11,280
them out of the street and put them in

1240
00:48:11,280 --> 00:48:13,760
people's driveway. So now if I if it's

1241
00:48:13,760 --> 00:48:16,240
okay to pick up some extra goodies on

1242
00:48:16,240 --> 00:48:18,720
the street we allow them to overflow and

1243
00:48:18,720 --> 00:48:20,560
have the truck come out and just pick up

1244
00:48:20,560 --> 00:48:21,520
what's left.

1245
00:48:21,520 --> 00:48:23,040
>> I'm going to back you up for a different

1246
00:48:23,040 --> 00:48:23,599
reason.

1247
00:48:23,599 --> 00:48:25,760
>> Okay, let's hear it. So there are homes

1248
00:48:25,760 --> 00:48:28,160
in Conquent Heights that some of we ran

1249
00:48:28,160 --> 00:48:29,440
into this issue where some of the

1250
00:48:29,440 --> 00:48:32,160
driveways are like this and you cannot

1251
00:48:32,160 --> 00:48:35,359
put this in their driveway. So then

1252
00:48:35,359 --> 00:48:36,960
you're running into this situation, but

1253
00:48:36,960 --> 00:48:39,280
then you also do run into at least on

1254
00:48:39,280 --> 00:48:40,720
this chart with the way that we're

1255
00:48:40,720 --> 00:48:42,960
approaching it. In some of these other

1256
00:48:42,960 --> 00:48:45,119
cities, you can

1257
00:48:45,119 --> 00:48:46,319
say, you know what, I'd rather just go

1258
00:48:46,319 --> 00:48:48,000
drop it off myself. Cottonwood Ice is

1259
00:48:48,000 --> 00:48:50,240
not going to even have that option. So,

1260
00:48:50,240 --> 00:48:52,880
even if it's say, shoot, I can't put one

1261
00:48:52,880 --> 00:48:54,800
in my driveway because it's so steep,

1262
00:48:54,800 --> 00:48:56,480
but I have another option to drop it

1263
00:48:56,480 --> 00:48:59,200
off. Again, that doesn't exist for us

1264
00:48:59,200 --> 00:49:02,400
this year. Which would be more reason.

1265
00:49:02,400 --> 00:49:02,640
>> Right.

1266
00:49:02,640 --> 00:49:04,319
>> Which would be That's true. Which would

1267
00:49:04,319 --> 00:49:07,599
be more reason though to either create

1268
00:49:07,599 --> 00:49:09,280
an option where they can drop it off at

1269
00:49:09,280 --> 00:49:10,800
one of these other locations or put it

1270
00:49:10,800 --> 00:49:12,480
in the street because it would solve a

1271
00:49:12,480 --> 00:49:14,079
lot of the steep driveway issues which

1272
00:49:14,079 --> 00:49:16,800
we ran into this last year. So, so my

1273
00:49:16,800 --> 00:49:20,160
understanding was that the reason we

1274
00:49:20,160 --> 00:49:22,400
haven't gone back to that was a was a

1275
00:49:22,400 --> 00:49:25,040
cost and borber availability issue.

1276
00:49:25,040 --> 00:49:26,240
>> Yeah. So, it's almost twice as

1277
00:49:26,240 --> 00:49:26,720
expensive.

1278
00:49:26,720 --> 00:49:28,640
>> We could we could do it. It would just

1279
00:49:28,640 --> 00:49:32,000
cost us a lot of uniform.

1280
00:49:32,000 --> 00:49:32,800
>> Is that true?

1281
00:49:32,800 --> 00:49:35,599
>> Is that is that still true or am I way

1282
00:49:35,599 --> 00:49:36,160
off base?

1283
00:49:36,160 --> 00:49:37,839
>> I think the other part of the scrap

1284
00:49:37,839 --> 00:49:40,480
program as it currently is designed is

1285
00:49:40,480 --> 00:49:43,359
that we have a huge reliance on seasonal

1286
00:49:43,359 --> 00:49:47,280
CDL drivers. Um, I was quite surprised

1287
00:49:47,280 --> 00:49:51,119
that we have 14 lined up to to start

1288
00:49:51,119 --> 00:49:54,079
with us. Uh, is it it's next week,

1289
00:49:54,079 --> 00:49:55,280
right?

1290
00:49:55,280 --> 00:49:57,680
>> Um,

1291
00:49:57,680 --> 00:49:59,440
some people are optimistic, some people

1292
00:49:59,440 --> 00:50:01,359
are not so optimistic and say, well,

1293
00:50:01,359 --> 00:50:03,839
half may not show up, you know, first.

1294
00:50:03,839 --> 00:50:06,640
And so, the other piece of this is clean

1295
00:50:06,640 --> 00:50:08,319
up on the street was where we had the

1296
00:50:08,319 --> 00:50:11,280
scrap seasonal grounds crew. This year

1297
00:50:11,280 --> 00:50:13,599
we eliminated those those positions and

1298
00:50:13,599 --> 00:50:15,920
moved those to driver positions and

1299
00:50:15,920 --> 00:50:18,079
eliminated the the two grounds crew that

1300
00:50:18,079 --> 00:50:20,960
remained going to a curbside program. We

1301
00:50:20,960 --> 00:50:25,680
may we have a lot still to evaluate as part of this and and there may not be

1302
00:50:25,680 --> 00:50:28,319
a one-sizefits-all and different service

1303
00:50:28,319 --> 00:50:30,079
areas, different cities may need a

1304
00:50:30,079 --> 00:50:32,160
different model as we we look at this

1305
00:50:32,160 --> 00:50:34,160
year. I know there's

1306
00:50:34,160 --> 00:50:37,760
clearly concerned with parking and with parked cars in the street in the

1307
00:50:37,760 --> 00:50:39,920
way of bulky waste piles and then they

1308
00:50:39,920 --> 00:50:41,760
just have piles of trash throughout the

1309
00:50:41,760 --> 00:50:44,000
communities. There's a whole part of

1310
00:50:44,000 --> 00:50:46,000
Cottonwood Heights as you get closer to

1311
00:50:46,000 --> 00:50:48,240
the canyon that you couldn't put it on

1312
00:50:48,240 --> 00:50:50,400
the street or in the driveway. It was an

1313
00:50:50,400 --> 00:50:52,400
impossibility. And the bummer about that

1314
00:50:52,400 --> 00:50:54,000
is is they're paying the same rate as

1315
00:50:54,000 --> 00:50:56,000
everybody else and it's not an option

1316
00:50:56,000 --> 00:50:59,280
for them. So, so I'm just wondering

1317
00:50:59,280 --> 00:51:01,599
because I feel like I mean as as every

1318
00:51:01,599 --> 00:51:04,559
year scrap is always like the biggest

1319
00:51:04,559 --> 00:51:06,400
discussion point because we do have all

1320
00:51:06,400 --> 00:51:09,040
of these different situations. So my

1321
00:51:09,040 --> 00:51:11,359
suggestion would be maybe we make that a

1322
00:51:11,359 --> 00:51:15,119
major talking point for the I know the

1323
00:51:15,119 --> 00:51:17,040
retreat where we can really look at all

1324
00:51:17,040 --> 00:51:21,520
of these options, look at the costs of all of them and and really kind of

1325
00:51:21,520 --> 00:51:23,839
dive in and and get everybody's post on

1326
00:51:23,839 --> 00:51:26,960
that. Um and then today just focus on

1327
00:51:26,960 --> 00:51:31,440
this one rear loader. Um

1328
00:51:31,440 --> 00:51:33,119
how do how do we feel about that for

1329
00:51:33,119 --> 00:51:34,800
today? And then because I think we all

1330
00:51:34,800 --> 00:51:38,079
we need it we um we need the truck. We

1331
00:51:38,079 --> 00:51:39,839
need the discussion on scrap for sure

1332
00:51:39,839 --> 00:51:41,520
and I don't want to rush it. I want to

1333
00:51:41,520 --> 00:51:43,040
make sure that we really have the time

1334
00:51:43,040 --> 00:51:46,319
to to really dive in. So is that did

1335
00:51:46,319 --> 00:51:49,520
that sound okay to everybody?

1336
00:51:49,520 --> 00:51:51,839
>> Oh, it was about scratch. So we can wait

1337
00:51:51,839 --> 00:51:54,240
for set scrap. Are you are you sure?

1338
00:51:54,240 --> 00:51:55,839
>> Sure. Okay. All right.

1339
00:51:55,839 --> 00:51:57,920
>> And with our reload, I think we're

1340
00:51:57,920 --> 00:51:59,760
underutilizing those resources and

1341
00:51:59,760 --> 00:52:02,000
aren't seeing opportunities to improve

1342
00:52:02,000 --> 00:52:04,000
our services and collections and, you

1343
00:52:04,000 --> 00:52:08,000
know, bulk loading these materials and and maximizing our hauling

1344
00:52:08,000 --> 00:52:10,079
capacities by by

1345
00:52:10,079 --> 00:52:11,680
>> So, it sounds like what whatever options

1346
00:52:11,680 --> 00:52:13,440
we're looking at, this will help us meet

1347
00:52:13,440 --> 00:52:14,640
all those. So,

1348
00:52:14,640 --> 00:52:15,920
>> awesome. Okay.

1349
00:52:15,920 --> 00:52:17,760
>> Thank you. And are we are we supportive

1350
00:52:17,760 --> 00:52:19,680
of this purchase?

1351
00:52:19,680 --> 00:52:22,710
>> Okay, we are.

1352
00:52:22,720 --> 00:52:25,119
I need motion.

1353
00:52:25,119 --> 00:52:26,160
>> Uh,

1354
00:52:26,160 --> 00:52:27,839
>> yes. Motion requested.

1355
00:52:27,839 --> 00:52:31,910
>> We need one.

1356
00:52:31,920 --> 00:52:34,720
» If we don't then we're

1357
00:52:34,720 --> 00:52:38,480
>> I'll make a motion that we approve 4.3.

1358
00:52:38,480 --> 00:52:40,480
>> I'll second that motion.

1359
00:52:40,480 --> 00:52:41,440
>> All in favor?

1360
00:52:41,440 --> 00:52:46,480
>> I.

1361
00:52:46,480 --> 00:52:48,000
So,

1362
00:52:48,000 --> 00:52:51,119
uh, maybe I'm off a little too soon, but

1363
00:52:51,119 --> 00:52:53,920
we have our our public hearing at 6. We

1364
00:52:53,920 --> 00:52:56,880
also have, uh, Renee and Neiel have a

1365
00:52:56,880 --> 00:52:58,640
presentation,

1366
00:52:58,640 --> 00:53:02,880
um, on the customer solutions program.

1367
00:53:02,880 --> 00:53:05,920
Um, I don't know if if it's worth it to

1368
00:53:05,920 --> 00:53:10,640
start it for a couple minutes and then pause for the public hearing

1369
00:53:10,640 --> 00:53:14,400
that will likely be very very short.

1370
00:53:14,400 --> 00:53:16,079
>> Do you want a break?

1371
00:53:16,079 --> 00:53:18,559
six minutes, right? Do you want to start

1372
00:53:18,559 --> 00:53:20,720
for six minutes?

1373
00:53:20,720 --> 00:53:22,559
>> Yeah,

1374
00:53:22,559 --> 00:53:24,079
we didn't plan it to be hard.

1375
00:53:24,079 --> 00:53:24,880
>> Yeah, it's okay.

1376
00:53:24,880 --> 00:53:26,240
>> Wasn't getting alcohol.

1377
00:53:26,240 --> 00:53:32,790
>> Okay. Thank you. Sorry.

1378
00:53:32,800 --> 00:53:34,880
» No, it's okay.

1379
00:53:34,880 --> 00:53:38,549
All right. So,

1380
00:53:38,559 --> 00:53:45,190
just

1381
00:53:45,200 --> 00:53:46,720
» um just to introduce you like a

1382
00:53:46,720 --> 00:53:49,440
privilege to introduce um she she's been

1383
00:53:49,440 --> 00:53:53,200
managing our our front office now for 10

1384
00:53:53,200 --> 00:53:56,319
years. 12 years. 12 years. Yeah. A lot.

1385
00:53:56,319 --> 00:53:58,319
So, so it's been it's been quite a

1386
00:53:58,319 --> 00:54:00,240
while. And so, um, I gotta say, just

1387
00:54:00,240 --> 00:54:01,920
working with her, um, she she started

1388
00:54:01,920 --> 00:54:03,440
reporting up to me about two years ago,

1389
00:54:03,440 --> 00:54:06,079
and wow, she blows me away. Constantly

1390
00:54:06,079 --> 00:54:08,640
looking for cost savings, ways to really

1391
00:54:08,640 --> 00:54:12,880
improve customer interactions. Um, just always thinking ahead. I always

1392
00:54:12,880 --> 00:54:16,000
tease her and, um, my guy, whenever I

1393
00:54:16,000 --> 00:54:17,760
ask them to do something, by the time I

1394
00:54:17,760 --> 00:54:19,440
get back to my office, it's done. You

1395
00:54:19,440 --> 00:54:22,720
know, it's just they're just really keen on that. And, um, a couple

1396
00:54:22,720 --> 00:54:24,960
fun facts about Leo is she also just

1397
00:54:24,960 --> 00:54:28,960
recently got engaged, which we like.

1398
00:54:28,960 --> 00:54:30,000
So it's fun and then

1399
00:54:30,000 --> 00:54:32,720
>> we all get invited.

1400
00:54:32,720 --> 00:54:35,359
>> You don't want us to come.

1401
00:54:35,359 --> 00:54:37,440
>> It's a very good wedding. She's already

1402
00:54:37,440 --> 00:54:40,000
starting playing which is very very fun.

1403
00:54:40,000 --> 00:54:42,000
And so and then uh she's also from

1404
00:54:42,000 --> 00:54:43,680
Argentina. So we get to benefit from

1405
00:54:43,680 --> 00:54:50,079
providers really well. Um so so yeah. So she manages uh our front office. She

1406
00:54:50,079 --> 00:54:52,240
manages the website. She has learned so

1407
00:54:52,240 --> 00:54:54,079
much over the past few years. So I'm

1408
00:54:54,079 --> 00:54:57,200
really happy to do things quickly. um

1409
00:54:57,200 --> 00:54:58,960
manages all of our technology and

1410
00:54:58,960 --> 00:55:01,280
communications tech aspects of things.

1411
00:55:01,280 --> 00:55:03,520
So she's she's multi-founded. So So

1412
00:55:03,520 --> 00:55:05,760
that's my uh introduction on on there.

1413
00:55:05,760 --> 00:55:07,920
She's you can read more in this slide.

1414
00:55:07,920 --> 00:55:11,280
Um but yeah, she just she just it way.

1415
00:55:11,280 --> 00:55:14,640
So it over to you now. All right. Um, so

1416
00:55:14,640 --> 00:55:17,200
I'm gonna take some time and thank you

1417
00:55:17,200 --> 00:55:20,319
for allowing me to do this and kind of

1418
00:55:20,319 --> 00:55:22,960
present a little bit of what my uh team

1419
00:55:22,960 --> 00:55:26,559
does and what our dayto-day looks like.

1420
00:55:26,559 --> 00:55:29,680
So we'll start with the first um slide

1421
00:55:29,680 --> 00:55:34,000
here and um so today I will walk through

1422
00:55:34,000 --> 00:55:35,760
an overview of the customer solution

1423
00:55:35,760 --> 00:55:37,920
program and team and how this office

1424
00:55:37,920 --> 00:55:40,400
supports residents and operations across

1425
00:55:40,400 --> 00:55:44,160
the district. Slide one, we can see the

1426
00:55:44,160 --> 00:55:46,400
many ways our customers can get a hold

1427
00:55:46,400 --> 00:55:49,920
of us. Um, when I started, it was simply

1428
00:55:49,920 --> 00:55:54,400
just a phone call, um, an email. As um,

1429
00:55:54,400 --> 00:55:57,760
time went through, we um, obviously

1430
00:55:57,760 --> 00:56:00,640
changed the website, uh, allow customers

1431
00:56:00,640 --> 00:56:04,079
to have more access to communicating

1432
00:56:04,079 --> 00:56:07,520
uh, to us uh, through our website and,

1433
00:56:07,520 --> 00:56:11,200
uh, email. Uh so with our phone uh

1434
00:56:11,200 --> 00:56:13,119
basically we have customers that call us

1435
00:56:13,119 --> 00:56:16,640
just to um for service uh questions,

1436
00:56:16,640 --> 00:56:19,520
billing uh questions to take payments

1437
00:56:19,520 --> 00:56:23,839
and any urgent services on their email.

1438
00:56:23,839 --> 00:56:26,400
We do have on our website just lots of

1439
00:56:26,400 --> 00:56:28,960
forms that they can submit if they have

1440
00:56:28,960 --> 00:56:33,119
a miss if they have broken hands. Um so

1441
00:56:33,119 --> 00:56:35,599
again everything's in the tip of their

1442
00:56:35,599 --> 00:56:38,400
hands for them to do. they don't have

1443
00:56:38,400 --> 00:56:40,480
they no longer have to call us or wait

1444
00:56:40,480 --> 00:56:43,599
on the phone. Um then we created the

1445
00:56:43,599 --> 00:56:46,640
live chat which when we started it was

1446
00:56:46,640 --> 00:56:48,880
impressive that we had a lot of people

1447
00:56:48,880 --> 00:56:52,319
that liked it and we seen those numbers

1448
00:56:52,319 --> 00:56:55,520
grow. Um recently what I did too with

1449
00:56:55,520 --> 00:56:58,160
our Facebook when you do messenger when

1450
00:56:58,160 --> 00:57:01,119
you uh hit the messenger it will send

1451
00:57:01,119 --> 00:57:02,799
you to the live chat when there are

1452
00:57:02,799 --> 00:57:05,280
available. So that's a a really cool

1453
00:57:05,280 --> 00:57:07,839
thing that now we're we're seeing people

1454
00:57:07,839 --> 00:57:09,440
instead of just sending a message and

1455
00:57:09,440 --> 00:57:11,040
waiting for someone to reply, they go

1456
00:57:11,040 --> 00:57:13,760
directly they come directly to us and

1457
00:57:13,760 --> 00:57:16,720
then the walk in. The best part I think

1458
00:57:16,720 --> 00:57:20,000
for us, we get to have that face to face

1459
00:57:20,000 --> 00:57:22,880
with our customers. Uh and we have those

1460
00:57:22,880 --> 00:57:25,760
ones that have since I started, we see

1461
00:57:25,760 --> 00:57:28,160
those ones always come in to make their

1462
00:57:28,160 --> 00:57:31,359
payments and uh interact with us. So,

1463
00:57:31,359 --> 00:57:34,400
it's always nice and we have ways of

1464
00:57:34,400 --> 00:57:37,040
helping them do their reservations when

1465
00:57:37,040 --> 00:57:39,119
they don't have computers or they don't

1466
00:57:39,119 --> 00:57:41,280
understand. We have a computer for them

1467
00:57:41,280 --> 00:57:43,839
available and we walk them through uh

1468
00:57:43,839 --> 00:57:49,119
the process too. And the next slide

1469
00:57:49,119 --> 00:57:52,160
here tells a lot about what we do in a

1470
00:57:52,160 --> 00:57:55,680
year. Uh lots of phone calls, lots of

1471
00:57:55,680 --> 00:58:01,040
emails, lots of chats. Um, again it it's

1472
00:58:01,040 --> 00:58:03,839
amaz it amazes me because every year I

1473
00:58:03,839 --> 00:58:06,240
track all of the phone calls and it it

1474
00:58:06,240 --> 00:58:09,680
is it's less on phone calls more on

1475
00:58:09,680 --> 00:58:13,200
online requests which to me it tells you

1476
00:58:13,200 --> 00:58:16,400
that the things that we are doing the

1477
00:58:16,400 --> 00:58:18,240
way that we're changing things it's

1478
00:58:18,240 --> 00:58:21,520
working. Um, again, customers can easily

1479
00:58:21,520 --> 00:58:23,440
just reach us without having to sit

1480
00:58:23,440 --> 00:58:26,240
there on the phone, uh, waiting for us

1481
00:58:26,240 --> 00:58:28,160
or communicating with us, which I think

1482
00:58:28,160 --> 00:58:30,480
a lot of them do appreciate because they

1483
00:58:30,480 --> 00:58:32,799
are at work and they're able to do

1484
00:58:32,799 --> 00:58:35,280
things through, um, their phones or

1485
00:58:35,280 --> 00:58:38,400
emails. Um, and again, live chat, it

1486
00:58:38,400 --> 00:58:40,960
it's constantly going up. We do have

1487
00:58:40,960 --> 00:58:43,200
that, but student will answer questions

1488
00:58:43,200 --> 00:58:46,319
for them when we're not available.

1489
00:58:46,319 --> 00:58:52,640
Um, next slide. Yeah. Yeah. So, let's pause for just a minute. So, do we

1490
00:58:52,640 --> 00:58:54,799
need to Rachel, do we need to officially

1491
00:58:54,799 --> 00:58:56,160
adjourn the meeting and then we don't

1492
00:58:56,160 --> 00:58:57,440
need to adjourn this meeting. We just

1493
00:58:57,440 --> 00:59:00,480
have a motion to open public hearing.

1494
00:59:00,480 --> 00:59:01,680
>> So, moved.

1495
00:59:01,680 --> 00:59:02,960
>> Second.

1496
00:59:02,960 --> 00:59:05,520
>> All right. All in favor to um open the

1497
00:59:05,520 --> 00:59:09,119
public hearing for on the proposed 2026

1498
00:59:09,119 --> 00:59:11,040
leave your fees scheduled. We've gone

1499
00:59:11,040 --> 00:59:14,480
over that multiple meetings. Uh just as

1500
00:59:14,480 --> 00:59:17,760
a reminder that is for um optional or

1501
00:59:17,760 --> 00:59:20,240
optin fees. None of the standard fees

1502
00:59:20,240 --> 00:59:22,240
for the regular service are being

1503
00:59:22,240 --> 00:59:27,040
adjusted um at this time. So um

1504
00:59:27,040 --> 00:59:30,000
so the public hearing is now open to any

1505
00:59:30,000 --> 00:59:31,119
member of the public that would like to

1506
00:59:31,119 --> 00:59:34,309
comment.

1507
00:59:34,319 --> 00:59:36,799
» Did we take a vote on that?

1508
00:59:36,799 --> 00:59:41,040
>> Oh, sorry. Sorry.

1509
00:59:41,040 --> 00:59:44,720
>> Oh, do we need to do a roll call vote?

1510
00:59:44,720 --> 00:59:46,799
Mr.

1511
00:59:46,799 --> 00:59:47,920
Hannah Barbieri

1512
00:59:47,920 --> 00:59:48,480
>> here.

1513
00:59:48,480 --> 00:59:49,760
>> Clark Bolan here.

1514
00:59:49,760 --> 00:59:51,440
>> Emily Gray, we're saying yes.

1515
00:59:51,440 --> 00:59:52,559
>> Yes or no?

1516
00:59:52,559 --> 00:59:54,319
>> Yes. Yes. Yes.

1517
00:59:54,319 --> 00:59:55,280
>> Yes.

1518
00:59:55,280 --> 00:59:57,280
>> Voting to open the public hearing. Yeah.

1519
00:59:57,280 --> 00:59:59,760
Not a roll call to

1520
00:59:59,760 --> 01:00:02,240
>> Oh, sorry. I

1521
01:00:02,240 --> 01:00:05,680
>> need earlier because I was thinking

1522
01:00:05,680 --> 01:00:06,880
>> Okay.

1523
01:00:06,880 --> 01:00:08,559
>> So, just a vote.

1524
01:00:08,559 --> 01:00:10,319
>> Roll call vote, but still names.

1525
01:00:10,319 --> 01:00:12,160
>> Yes. Yes. So, still do the names. But

1526
01:00:12,160 --> 01:00:13,280
it's yes or no.

1527
01:00:13,280 --> 01:00:16,160
>> They will say here.

1528
01:00:16,160 --> 01:00:20,950
>> Hello you guys.

1529
01:00:20,960 --> 01:00:22,079
» Adam Barbie.

1530
01:00:22,079 --> 01:00:22,880
>> Yes.

1531
01:00:22,880 --> 01:00:23,760
>> Clark Bullet.

1532
01:00:23,760 --> 01:00:24,559
>> Yes.

1533
01:00:24,559 --> 01:00:25,520
>> Emily Gray.

1534
01:00:25,520 --> 01:00:25,839
>> Yes.

1535
01:00:25,839 --> 01:00:26,799
>> Greg Shelton.

1536
01:00:26,799 --> 01:00:27,359
>> Yes.

1537
01:00:27,359 --> 01:00:30,319
>> Karen Henderson. Excused. Keith Zusbond.

1538
01:00:30,319 --> 01:00:32,640
>> Hi.

1539
01:00:32,640 --> 01:00:34,319
>> Lorie Stringham.

1540
01:00:34,319 --> 01:00:35,280
>> Yes.

1541
01:00:35,280 --> 01:00:36,480
>> Lindsay Longton.

1542
01:00:36,480 --> 01:00:36,960
>> Yes.

1543
01:00:36,960 --> 01:00:38,480
>> Marcy Houseman.

1544
01:00:38,480 --> 01:00:39,760
>> Yes.

1545
01:00:39,760 --> 01:00:40,640
>> Matt Holton

1546
01:00:40,640 --> 01:00:42,880
>> here. And yes,

1547
01:00:42,880 --> 01:00:44,160
>> Nick Sbury.

1548
01:00:44,160 --> 01:00:44,720
>> Yes.

1549
01:00:44,720 --> 01:00:50,400
>> Nicole Handy. Excused. Nick Griffin.

1550
01:00:50,400 --> 01:00:52,319
>> Tessa Stitzer.

1551
01:00:52,319 --> 01:00:54,559
>> Hi.

1552
01:00:54,559 --> 01:00:55,680
>> Zack Jacob.

1553
01:00:55,680 --> 01:00:56,559
>> Yes.

1554
01:00:56,559 --> 01:00:57,760
>> Thank you.

1555
01:00:57,760 --> 01:01:02,960
>> All right. So now, the public hearing is open for any

1556
01:01:02,960 --> 01:01:04,400
member of the public that wishes to

1557
01:01:04,400 --> 01:01:06,880
comment on this proposed midyear

1558
01:01:06,880 --> 01:01:12,309
schedule meeting.

1559
01:01:12,319 --> 01:01:14,400
All right, seeing as how there is none,

1560
01:01:14,400 --> 01:01:18,319
we will close the public hearing. Um,

1561
01:01:18,319 --> 01:01:19,839
should we just consider the adoption of

1562
01:01:19,839 --> 01:01:21,680
the red link right now since we're

1563
01:01:21,680 --> 01:01:24,000
dealing with that? So, let's do a motion

1564
01:01:24,000 --> 01:01:25,760
to close the hearing. That one doesn't

1565
01:01:25,760 --> 01:01:28,880
need to be close the hearing.

1566
01:01:28,880 --> 01:01:30,880
>> Second. All in favor?

1567
01:01:30,880 --> 01:01:35,829
>> I

1568
01:01:35,839 --> 01:01:38,400
» Okay. And now I would accept a motion to

1569
01:01:38,400 --> 01:01:40,079
adopt

1570
01:01:40,079 --> 01:01:43,839
um resolution 445, a resolution adopting

1571
01:01:43,839 --> 01:01:47,440
the 2026 midyear fee schedule.

1572
01:01:47,440 --> 01:01:48,799
Anybody

1573
01:01:48,799 --> 01:01:51,920
>> wants to adopt?

1574
01:01:51,920 --> 01:01:55,280
>> I'm happy to do that.

1575
01:01:55,280 --> 01:01:56,880
Clark, can we get a second?

1576
01:01:56,880 --> 01:01:57,680
>> Second.

1577
01:01:57,680 --> 01:02:00,720
>> Okay. We need to roll call this as well.

1578
01:02:00,720 --> 01:02:03,040
>> You did

1579
01:02:03,040 --> 01:02:05,440
second. Right.

1580
01:02:05,440 --> 01:02:06,000
>> Okay.

1581
01:02:06,000 --> 01:02:09,119
>> Do we need to roll call this as well?

1582
01:02:09,119 --> 01:02:11,599
>> Yes. Okay. So, roll call vote on

1583
01:02:11,599 --> 01:02:14,559
adopting the major feed schedule.

1584
01:02:14,559 --> 01:02:15,680
>> Nice.

1585
01:02:15,680 --> 01:02:16,799
>> Anna Marvier,

1586
01:02:16,799 --> 01:02:17,839
>> yes.

1587
01:02:17,839 --> 01:02:18,799
>> Clark,

1588
01:02:18,799 --> 01:02:20,559
>> I grave.

1589
01:02:20,559 --> 01:02:21,040
>> Yes.

1590
01:02:21,040 --> 01:02:21,920
>> Rick Shelton.

1591
01:02:21,920 --> 01:02:22,880
>> Hi.

1592
01:02:22,880 --> 01:02:24,000
>> Jared Henderson.

1593
01:02:24,000 --> 01:02:26,000
>> Excuse. Keith Zusbond.

1594
01:02:26,000 --> 01:02:27,119
>> Hi.

1595
01:02:27,119 --> 01:02:28,880
>> Lorie Stringham.

1596
01:02:28,880 --> 01:02:30,160
>> Hi.

1597
01:02:30,160 --> 01:02:31,920
>> Lindsay Longton. I

1598
01:02:31,920 --> 01:02:33,280
>> Marcy Houseman.

1599
01:02:33,280 --> 01:02:34,400
>> Hi.

1600
01:02:34,400 --> 01:02:36,079
Matt Holton. Hi. M

1601
01:02:36,079 --> 01:02:37,359
>> Sbury.

1602
01:02:37,359 --> 01:02:38,880
>> Yes. Co.

1603
01:02:38,880 --> 01:02:40,559
>> Excuse. Nick Griffin.

1604
01:02:40,559 --> 01:02:41,040
>> Yes.

1605
01:02:41,040 --> 01:02:42,880
>> Tessa Stitzer.

1606
01:02:42,880 --> 01:02:44,240
>> Hi.

1607
01:02:44,240 --> 01:02:45,599
>> Zack Jacob.

1608
01:02:45,599 --> 01:02:46,319
>> Yes.

1609
01:02:46,319 --> 01:02:49,440
>> Thank you.

1610
01:02:49,440 --> 01:02:52,240
>> Um

1611
01:02:52,240 --> 01:02:55,280
>> before we count the vote or

1612
01:02:55,280 --> 01:02:59,359
>> Okay. So we have So the motion passes.

1613
01:02:59,359 --> 01:03:01,440
Um and then everyone's think I a quick

1614
01:03:01,440 --> 01:03:01,839
comment.

1615
01:03:01,839 --> 01:03:03,200
>> Yes. I just want to point out we did

1616
01:03:03,200 --> 01:03:05,680
remove per feedback last month from this

1617
01:03:05,680 --> 01:03:08,079
fee schedule um any and all payment

1618
01:03:08,079 --> 01:03:09,200
transaction fees.

1619
01:03:09,200 --> 01:03:10,400
>> Okay,

1620
01:03:10,400 --> 01:03:13,119
>> those have been removed. Uh but we would

1621
01:03:13,119 --> 01:03:14,960
like to still discuss this as we

1622
01:03:14,960 --> 01:03:17,839
approach calendar year 2027 uh and

1623
01:03:17,839 --> 01:03:20,640
consider incorporating one or more of

1624
01:03:20,640 --> 01:03:23,119
those um ideas that we've talked about

1625
01:03:23,119 --> 01:03:25,520
in the past.

1626
01:03:25,520 --> 01:03:26,799
>> Go ahead.

1627
01:03:26,799 --> 01:03:31,200
>> All right, let's go back to Yale and

1628
01:03:31,200 --> 01:03:32,960
Also,

1629
01:03:32,960 --> 01:03:35,599
>> thank you. Thank you for coming out. Any

1630
01:03:35,599 --> 01:03:39,440
questions before I continue?

1631
01:03:39,440 --> 01:03:41,039
>> How many representatives take those

1632
01:03:41,039 --> 01:03:41,760
calls?

1633
01:03:41,760 --> 01:03:44,160
>> So, we have five of them that take those

1634
01:03:44,160 --> 01:03:46,000
calls and they're all

1635
01:03:46,000 --> 01:03:48,720
>> thousands. That's a lot.

1636
01:03:48,720 --> 01:03:53,200
>> 31 calls a day per person. about just

1637
01:03:53,200 --> 01:03:57,200
>> and on top of that we do emails and we

1638
01:03:57,200 --> 01:04:01,440
do the jets and uh we also not only do

1639
01:04:01,440 --> 01:04:04,720
we you know interact with the uh

1640
01:04:04,720 --> 01:04:06,720
residents we do take care of title

1641
01:04:06,720 --> 01:04:09,200
companies so whenever there's uh changes

1642
01:04:09,200 --> 01:04:12,000
of ownerships those homes need to be

1643
01:04:12,000 --> 01:04:14,640
assessed and there are a lot of homes I

1644
01:04:14,640 --> 01:04:17,599
guess so and that's a lot of what it

1645
01:04:17,599 --> 01:04:18,160
takes

1646
01:04:18,160 --> 01:04:20,079
>> and if a representative has a question.

1647
01:04:20,079 --> 01:04:22,240
Do they go to you to answer that

1648
01:04:22,240 --> 01:04:22,960
question?

1649
01:04:22,960 --> 01:04:23,440
>> Correct.

1650
01:04:23,440 --> 01:04:25,119
>> And are you one of those five or you a

1651
01:04:25,119 --> 01:04:25,760
sixth person?

1652
01:04:25,760 --> 01:04:28,400
>> No, I'm the sixth. So I and I usually do

1653
01:04:28,400 --> 01:04:30,079
the same work. I would never ask my team

1654
01:04:30,079 --> 01:04:32,319
to do something that I'm not willing to

1655
01:04:32,319 --> 01:04:34,799
do and I'm always on the phone. I'm like

1656
01:04:34,799 --> 01:04:36,960
Renee mentioned I'm the only one right

1657
01:04:36,960 --> 01:04:39,280
now in the team that speaks Spanish. So

1658
01:04:39,280 --> 01:04:41,280
I'm constantly taking those Spanish

1659
01:04:41,280 --> 01:04:43,839
calls. Uh, so which is nice because

1660
01:04:43,839 --> 01:04:46,799
you're able to see what the what our

1661
01:04:46,799 --> 01:04:49,440
customers are in need of and that allows

1662
01:04:49,440 --> 01:04:52,400
me to be able to change things if I need

1663
01:04:52,400 --> 01:04:56,400
to or fix things.

1664
01:04:56,400 --> 01:04:59,200
>> Awesome. Nice. They're very lucky to

1665
01:04:59,200 --> 01:05:00,160
have

1666
01:05:00,160 --> 01:05:03,430
>> Nik.

1667
01:05:03,440 --> 01:05:05,599
All right. So the next slide will be the

1668
01:05:05,599 --> 01:05:09,920
um gateway for residents um services and

1669
01:05:09,920 --> 01:05:12,559
on here customer solutions acts as the

1670
01:05:12,559 --> 01:05:14,799
gateway for all incoming residents

1671
01:05:14,799 --> 01:05:17,359
request. This includes service

1672
01:05:17,359 --> 01:05:19,680
questions, program participation,

1673
01:05:19,680 --> 01:05:22,240
veteran support, new service setup,

1674
01:05:22,240 --> 01:05:24,160
issue investigations and scrap

1675
01:05:24,160 --> 01:05:26,160
scheduling assistance. And in here

1676
01:05:26,160 --> 01:05:30,400
basically we can see um the trail what

1677
01:05:30,400 --> 01:05:33,119
we do. the customer gives us a call and

1678
01:05:33,119 --> 01:05:34,799
there's always, you know, different

1679
01:05:34,799 --> 01:05:37,440
scenarios of questions, whether it's

1680
01:05:37,440 --> 01:05:40,640
broken cans or misses or issues that are

1681
01:05:40,640 --> 01:05:43,599
happening um out in the field. If a

1682
01:05:43,599 --> 01:05:47,680
driver um drops something or if a driver

1683
01:05:47,680 --> 01:05:49,839
uh needs to come back because the can

1684
01:05:49,839 --> 01:05:53,119
wasn't fully empty, uh that's where the

1685
01:05:53,119 --> 01:05:56,400
customer gets a hold of us. And that's

1686
01:05:56,400 --> 01:05:59,200
when we decide, okay, do we need to get

1687
01:05:59,200 --> 01:06:02,640
a hold of operations and the field team,

1688
01:06:02,640 --> 01:06:05,760
which we do that a lot of times with via

1689
01:06:05,760 --> 01:06:09,200
uh WebEx, and we use the radios to uh

1690
01:06:09,200 --> 01:06:11,280
communicate with the drivers when we

1691
01:06:11,280 --> 01:06:15,119
need to. And uh so it's a process and it

1692
01:06:15,119 --> 01:06:17,599
goes from customer to customers uh from

1693
01:06:17,599 --> 01:06:20,000
residence to customer solution to

1694
01:06:20,000 --> 01:06:22,720
operations and then back to us. A lot of

1695
01:06:22,720 --> 01:06:24,720
times they don't we don't end up going

1696
01:06:24,720 --> 01:06:27,599
to the operations and it goes to from

1697
01:06:27,599 --> 01:06:30,240
residence to us back to the customer.

1698
01:06:30,240 --> 01:06:32,720
But again, we always reach back to the

1699
01:06:32,720 --> 01:06:35,760
customer to let them know uh the outcome

1700
01:06:35,760 --> 01:06:38,640
of what or resolution of what their

1701
01:06:38,640 --> 01:06:42,640
question or needs to.

1702
01:06:42,640 --> 01:06:45,039
And in here, it's about the same of what

1703
01:06:45,039 --> 01:06:48,400
I just explained, kind of going into the

1704
01:06:48,400 --> 01:06:53,280
steps of what um it takes to do what um

1705
01:06:53,280 --> 01:06:56,720
we do. Um when I'm saying it, it sounds

1706
01:06:56,720 --> 01:06:59,359
like, oh, it's an easy step. Yes and no.

1707
01:06:59,359 --> 01:07:02,079
because with that comes you know we have

1708
01:07:02,079 --> 01:07:04,559
to uh verify a lot of things in the

1709
01:07:04,559 --> 01:07:06,880
accounts. Uh we try to make sure that we

1710
01:07:06,880 --> 01:07:08,720
have current phone numbers, current

1711
01:07:08,720 --> 01:07:12,559
emails. Um then we review the history.

1712
01:07:12,559 --> 01:07:15,520
Then we investigate whatever issue there

1713
01:07:15,520 --> 01:07:18,240
is and then we create a service order

1714
01:07:18,240 --> 01:07:20,400
which for us that's a ticket if there's

1715
01:07:20,400 --> 01:07:23,200
a broken can or something that needs to

1716
01:07:23,200 --> 01:07:26,240
be done. Um then we do get a hold of

1717
01:07:26,240 --> 01:07:28,960
operations where needed. Um then

1718
01:07:28,960 --> 01:07:31,760
operations will update us then we

1719
01:07:31,760 --> 01:07:34,160
contact the customer back and then we

1720
01:07:34,160 --> 01:07:37,760
notate the account. So with that it it's

1721
01:07:37,760 --> 01:07:39,920
a process. We go through steps to make

1722
01:07:39,920 --> 01:07:41,920
sure that we have all the needed

1723
01:07:41,920 --> 01:07:43,760
information in case they were to call

1724
01:07:43,760 --> 01:07:46,319
back and we're not there then the next

1725
01:07:46,319 --> 01:07:49,119
representative can take over and sort of

1726
01:07:49,119 --> 01:07:51,920
finish the work without wondering what

1727
01:07:51,920 --> 01:07:53,920
we get.

1728
01:07:53,920 --> 01:07:56,319
Then on our daily alignments and

1729
01:07:56,319 --> 01:07:57,839
practices,

1730
01:07:57,839 --> 01:08:00,000
um, one of my favorites is the morning

1731
01:08:00,000 --> 01:08:01,920
huddle. We started this not too long

1732
01:08:01,920 --> 01:08:03,599
ago.

1733
01:08:03,599 --> 01:08:06,640
This is where I'm actually able to meet

1734
01:08:06,640 --> 01:08:10,799
with my team. And again, it's sometimes

1735
01:08:10,799 --> 01:08:13,680
two, three minutes, five minutes, but

1736
01:08:13,680 --> 01:08:16,960
basically we get ready for the day. We

1737
01:08:16,960 --> 01:08:19,520
know what we are facing. if there's

1738
01:08:19,520 --> 01:08:22,239
challenges, if there are questions

1739
01:08:22,239 --> 01:08:24,640
before, you know, we proceed with the

1740
01:08:24,640 --> 01:08:28,000
day, we're able to answer that. Um, and

1741
01:08:28,000 --> 01:08:30,560
basically take care of any needs um

1742
01:08:30,560 --> 01:08:33,359
within the team that we need. Um, it's a

1743
01:08:33,359 --> 01:08:35,679
way to communicate. I think that, you

1744
01:08:35,679 --> 01:08:38,080
know, we are strong in communicating

1745
01:08:38,080 --> 01:08:40,000
whether we're doing it with our team or

1746
01:08:40,000 --> 01:08:43,440
with the field or managers. Um, we do a

1747
01:08:43,440 --> 01:08:45,920
pretty good job when it comes to that.

1748
01:08:45,920 --> 01:08:49,600
Uh then we also have um one of the

1749
01:08:49,600 --> 01:08:53,520
customer solutions teams that will um go

1750
01:08:53,520 --> 01:08:55,600
and attend the operations meeting. And

1751
01:08:55,600 --> 01:08:57,600
to me that was very important to do

1752
01:08:57,600 --> 01:08:59,520
because it makes them feel like they are

1753
01:08:59,520 --> 01:09:02,319
part of the the team and they're

1754
01:09:02,319 --> 01:09:05,679
understanding also what it takes on the

1755
01:09:05,679 --> 01:09:08,480
other side to do uh their work, what

1756
01:09:08,480 --> 01:09:12,400
operations has to do to also help help

1757
01:09:12,400 --> 01:09:15,199
the master. Uh so they participate that

1758
01:09:15,199 --> 01:09:17,040
and to us that's good because at the end

1759
01:09:17,040 --> 01:09:18,799
of that meeting they come back and let

1760
01:09:18,799 --> 01:09:21,199
us know what to expect, what their

1761
01:09:21,199 --> 01:09:23,600
challenges are, what routes are not

1762
01:09:23,600 --> 01:09:26,159
covered and so forth. And then the

1763
01:09:26,159 --> 01:09:27,920
ongoing communication with field

1764
01:09:27,920 --> 01:09:30,239
supervisors via WebEx throughout the

1765
01:09:30,239 --> 01:09:32,239
day. So those are the ways that we

1766
01:09:32,239 --> 01:09:35,440
communicate but we all stay in touch and

1767
01:09:35,440 --> 01:09:38,159
we're able to help each other when we

1768
01:09:38,159 --> 01:09:40,480
need to.

1769
01:09:40,480 --> 01:09:42,480
And then here it's the impact of

1770
01:09:42,480 --> 01:09:45,920
customer solutions office faster

1771
01:09:45,920 --> 01:09:48,719
responses and the solutions uh you know

1772
01:09:48,719 --> 01:09:52,000
trying to figure out what they need uh

1773
01:09:52,000 --> 01:09:54,719
to make their you know their needs be

1774
01:09:54,719 --> 01:09:57,199
faster instead of going through the

1775
01:09:57,199 --> 01:09:59,520
website and not being able to find out.

1776
01:09:59,520 --> 01:10:02,400
just having those um things being

1777
01:10:02,400 --> 01:10:04,480
accessed to them or provided to them

1778
01:10:04,480 --> 01:10:06,719
where it's just a click away or too easy

1779
01:10:06,719 --> 01:10:09,280
for them to to find improve

1780
01:10:09,280 --> 01:10:11,520
communications between residents, office

1781
01:10:11,520 --> 01:10:13,360
staff and field operations. I think

1782
01:10:13,360 --> 01:10:17,040
that's important because again we we

1783
01:10:17,040 --> 01:10:19,040
need to hear what their needs are for us

1784
01:10:19,040 --> 01:10:23,840
to be able to uh better our website, our

1785
01:10:23,840 --> 01:10:26,800
communication skills. as we're always

1786
01:10:26,800 --> 01:10:30,000
listening to that span digital access. I

1787
01:10:30,000 --> 01:10:32,560
think that's important. Um when it comes

1788
01:10:32,560 --> 01:10:36,239
to the website um technology changes,

1789
01:10:36,239 --> 01:10:39,600
it's amazing uh the things that that's

1790
01:10:39,600 --> 01:10:43,120
available out there for us and um I'm

1791
01:10:43,120 --> 01:10:45,120
always excited to bring it to our

1792
01:10:45,120 --> 01:10:47,280
website and implement it and do things

1793
01:10:47,280 --> 01:10:50,480
where um it not only helps us but it

1794
01:10:50,480 --> 01:10:53,360
helps the customer in the world. uh

1795
01:10:53,360 --> 01:10:55,199
improve communication between Britain

1796
01:10:55,199 --> 01:10:57,360
and his office staff office staff and

1797
01:10:57,360 --> 01:11:00,159
field operations, expand digital access

1798
01:11:00,159 --> 01:11:03,040
to district services, expanded digital

1799
01:11:03,040 --> 01:11:07,600
access to um access to district services

1800
01:11:07,600 --> 01:11:10,400
through online requests, live chat and

1801
01:11:10,400 --> 01:11:14,400
mess tools. Um so again in here we have

1802
01:11:14,400 --> 01:11:17,920
just different ways of us uh being able

1803
01:11:17,920 --> 01:11:21,440
to um just key responsibilities of the

1804
01:11:21,440 --> 01:11:24,870
team

1805
01:11:24,880 --> 01:11:27,840
and this is us not all of us. We're

1806
01:11:27,840 --> 01:11:31,199
missing a a couple of us in there. Um

1807
01:11:31,199 --> 01:11:34,719
but again that's our team and I'm very

1808
01:11:34,719 --> 01:11:38,960
proud of what they do. It is hard um at

1809
01:11:38,960 --> 01:11:42,159
times for them, but uh like I mentioned,

1810
01:11:42,159 --> 01:11:45,280
it it's fun to talk to the customers and

1811
01:11:45,280 --> 01:11:48,080
especially those ones that um you see

1812
01:11:48,080 --> 01:11:49,840
them come around all the time every

1813
01:11:49,840 --> 01:11:53,199
three months now, every month. and um

1814
01:11:53,199 --> 01:11:56,560
just it's amazing to see them grow and

1815
01:11:56,560 --> 01:11:59,120
uh learning new ways of doing things and

1816
01:11:59,120 --> 01:12:06,080
they're always open because with this we do have a lot of changes and um they

1817
01:12:06,080 --> 01:12:08,320
accept it and they're doing great and

1818
01:12:08,320 --> 01:12:10,640
apologies we're always willing to help

1819
01:12:10,640 --> 01:12:12,960
the customers.

1820
01:12:12,960 --> 01:12:15,679
So, thank you for allowing me to do this

1821
01:12:15,679 --> 01:12:18,400
to show off my my team and then through

1822
01:12:18,400 --> 01:12:21,120
this you guys have a chance to kind of

1823
01:12:21,120 --> 01:12:24,159
uh see the appendex of that what when

1824
01:12:24,159 --> 01:12:27,600
our inbound calls kind of hey we know it

1825
01:12:27,600 --> 01:12:30,159
always happens through

1826
01:12:30,159 --> 01:12:32,480
uh the scrap program

1827
01:12:32,480 --> 01:12:36,000
to us it becomes really busy. Uh before

1828
01:12:36,000 --> 01:12:38,159
we used to have the quarterly billing so

1829
01:12:38,159 --> 01:12:40,239
we used to have scrap and billing at the

1830
01:12:40,239 --> 01:12:42,800
same time. our phone calls were very

1831
01:12:42,800 --> 01:12:45,600
high. Um but again, April through

1832
01:12:45,600 --> 01:12:47,920
September, we do get a lot of phone

1833
01:12:47,920 --> 01:12:50,080
calls. Um it's getting easier. I think

1834
01:12:50,080 --> 01:12:52,159
people our customers are learning the

1835
01:12:52,159 --> 01:12:55,360
system and how to enter their address.

1836
01:12:55,360 --> 01:12:59,280
Uh so we kind of flash it but again in

1837
01:12:59,280 --> 01:13:01,679
there you can see kind of a little bit

1838
01:13:01,679 --> 01:13:06,950
of when our success.

1839
01:13:06,960 --> 01:13:09,360
» That is it. I think so much.

1840
01:13:09,360 --> 01:13:17,910
>> Thank you. Thank you.

1841
01:13:17,920 --> 01:13:19,679
» You did great.

1842
01:13:19,679 --> 01:13:21,199
>> We we appreciate you and all of your

1843
01:13:21,199 --> 01:13:24,080
team that you you really are the um

1844
01:13:24,080 --> 01:13:26,880
forward facing uh people that that our

1845
01:13:26,880 --> 01:13:28,320
customers interact with and it makes a

1846
01:13:28,320 --> 01:13:29,600
big difference. I mean, we've all had

1847
01:13:29,600 --> 01:13:31,280
really bad customer service experiences

1848
01:13:31,280 --> 01:13:33,040
and having really good customer service

1849
01:13:33,040 --> 01:13:34,800
experiences just make a big difference

1850
01:13:34,800 --> 01:13:37,280
for everybody and really affect how

1851
01:13:37,280 --> 01:13:38,719
people feel about an organization.

1852
01:13:38,719 --> 01:13:40,800
probably more almost more than a week.

1853
01:13:40,800 --> 01:13:41,679
>> Yeah, thank you.

1854
01:13:41,679 --> 01:13:43,199
>> Thank you.

1855
01:13:43,199 --> 01:13:49,440
>> Um all right, so um we have um oh

1856
01:13:49,440 --> 01:13:51,520
overview of new residential cost service

1857
01:13:51,520 --> 01:13:53,679
comparison to the tri county combined

1858
01:13:53,679 --> 01:13:56,159
public metropology area.

1859
01:13:56,159 --> 01:13:58,000
Is that my right spot? Yes.

1860
01:13:58,000 --> 01:13:58,480
>> Yes.

1861
01:13:58,480 --> 01:13:58,880
>> Yeah.

1862
01:13:58,880 --> 01:14:00,960
>> Thank you. So I'll I'll introduce this

1863
01:14:00,960 --> 01:14:03,360
topic and then uh Renee will will

1864
01:14:03,360 --> 01:14:06,560
continue to to take the lead here. So,

1865
01:14:06,560 --> 01:14:09,760
um, probably about four or five months

1866
01:14:09,760 --> 01:14:12,480
ago, uh, as I was kind of getting quick

1867
01:14:12,480 --> 01:14:14,480
up to speed on all things at front waste

1868
01:14:14,480 --> 01:14:16,800
and recycling, we kind of looked at what

1869
01:14:16,800 --> 01:14:19,679
we had from a service and cost

1870
01:14:19,679 --> 01:14:23,920
comparison, uh, throughout um, the Salt

1871
01:14:23,920 --> 01:14:27,840
Lake County service area and looking at

1872
01:14:27,840 --> 01:14:30,880
what that document entailed and how the

1873
01:14:30,880 --> 01:14:34,560
information was presented, it was it was

1874
01:14:34,560 --> 01:14:37,520
quite limited in nature, but it was also

1875
01:14:37,520 --> 01:14:39,920
very difficult to interpret and to

1876
01:14:39,920 --> 01:14:43,280
readily see, you know, the the the

1877
01:14:43,280 --> 01:14:45,199
comparison in services and to really

1878
01:14:45,199 --> 01:14:47,440
understand the the cost of the services

1879
01:14:47,440 --> 01:14:49,199
and what those services were were being

1880
01:14:49,199 --> 01:14:51,600
provided. And so, um, I've been working,

1881
01:14:51,600 --> 01:14:53,840
or Renee has done an incredible amount

1882
01:14:53,840 --> 01:14:56,719
of work to develop this very

1883
01:14:56,719 --> 01:15:00,159
comprehensive new residential service

1884
01:15:00,159 --> 01:15:02,719
and cost comparison that's looking at

1885
01:15:02,719 --> 01:15:05,600
almost every city and municipality, uh,

1886
01:15:05,600 --> 01:15:07,920
throughout Davis County, Salt Lake

1887
01:15:07,920 --> 01:15:12,800
County, and Utah County. And one of the

1888
01:15:12,800 --> 01:15:14,640
main things we're seeing and and I've

1889
01:15:14,640 --> 01:15:16,719
been kind of speaking to this for for

1890
01:15:16,719 --> 01:15:19,280
quite some time is that

1891
01:15:19,280 --> 01:15:21,760
it's it's very it's almost impossible to

1892
01:15:21,760 --> 01:15:24,800
directly compare one service provider or

1893
01:15:24,800 --> 01:15:27,199
one city to another because the types of

1894
01:15:27,199 --> 01:15:29,600
services that are provided, the

1895
01:15:29,600 --> 01:15:32,000
frequency of services that are provided,

1896
01:15:32,000 --> 01:15:36,000
the services that are provided through

1897
01:15:36,000 --> 01:15:38,560
directly through user fees versus in

1898
01:15:38,560 --> 01:15:40,239
some cases subsidized through general

1899
01:15:40,239 --> 01:15:41,199
funds.

1900
01:15:41,199 --> 01:15:43,280
is different in almost every

1901
01:15:43,280 --> 01:15:45,199
circumstance.

1902
01:15:45,199 --> 01:15:50,000
And so what we put this together here is kind of will be a living document.

1903
01:15:50,000 --> 01:15:54,630
It's it's very um

1904
01:15:54,640 --> 01:15:57,360
data heavy but in a way that we are

1905
01:15:57,360 --> 01:16:00,480
trying to present it that is quickly and

1906
01:16:00,480 --> 01:16:02,480
easily readily interpretable. So a green

1907
01:16:02,480 --> 01:16:04,800
check would be you know a green is

1908
01:16:04,800 --> 01:16:06,560
basically the top level of service. The

1909
01:16:06,560 --> 01:16:09,040
purple is maybe that second tier of

1910
01:16:09,040 --> 01:16:10,960
service. A red X is that it's not

1911
01:16:10,960 --> 01:16:13,040
provided. So instead of just having

1912
01:16:13,040 --> 01:16:15,679
shapes, we're using shapes with colors

1913
01:16:15,679 --> 01:16:17,920
and and those to really understand and

1914
01:16:17,920 --> 01:16:19,760
look at those cost comparisons across

1915
01:16:19,760 --> 01:16:22,400
these these various service areas. One

1916
01:16:22,400 --> 01:16:24,239
other thing that I I will say is that

1917
01:16:24,239 --> 01:16:27,600
Was waste and recycling

1918
01:16:27,600 --> 01:16:29,360
the way in which we have been designed

1919
01:16:29,360 --> 01:16:33,120
to provide our services is in a lot of

1920
01:16:33,120 --> 01:16:34,800
cases in my opinion unlike any other

1921
01:16:34,800 --> 01:16:37,760
service provider. So there what I mean

1922
01:16:37,760 --> 01:16:39,360
there's there's a lot of services we're

1923
01:16:39,360 --> 01:16:43,040
providing that are unique from a

1924
01:16:43,040 --> 01:16:45,120
sanitation service provider. One one of

1925
01:16:45,120 --> 01:16:46,960
those biggest items I would say is the

1926
01:16:46,960 --> 01:16:50,080
leaf bag election program, but we're

1927
01:16:50,080 --> 01:16:52,400
also as as Gail just mentioned, you

1928
01:16:52,400 --> 01:16:54,960
know, we're managing we have a 15 member

1929
01:16:54,960 --> 01:16:58,560
board for 14 incorporated municipalities

1930
01:16:58,560 --> 01:17:01,600
and towns uh all sorts of spotty

1931
01:17:01,600 --> 01:17:03,440
unincorporated areas of the county that

1932
01:17:03,440 --> 01:17:06,159
we're servicing that are geographically

1933
01:17:06,159 --> 01:17:08,640
diverse but also very wide ranging. So,

1934
01:17:08,640 --> 01:17:11,280
we're managing everything holistically.

1935
01:17:11,280 --> 01:17:14,080
We don't receive a penny of property tax

1936
01:17:14,080 --> 01:17:16,960
monies. We don't see a penny of sales

1937
01:17:16,960 --> 01:17:18,800
tax monies. Everything that we're

1938
01:17:18,800 --> 01:17:21,679
providing, all of these services uh that

1939
01:17:21,679 --> 01:17:23,199
Rene will go over, this first kind of

1940
01:17:23,199 --> 01:17:25,199
category is what we include in our base

1941
01:17:25,199 --> 01:17:27,280
services rating, but everything is

1942
01:17:27,280 --> 01:17:30,480
funded entirely from that base user

1943
01:17:30,480 --> 01:17:33,120
service fee. So, our customer service

1944
01:17:33,120 --> 01:17:35,120
team is funded through that. Um, our

1945
01:17:35,120 --> 01:17:36,640
billing and account management teams are

1946
01:17:36,640 --> 01:17:38,560
funded through that. My salary and my

1947
01:17:38,560 --> 01:17:39,679
position is funded through all these

1948
01:17:39,679 --> 01:17:40,800
things. All these things that we have

1949
01:17:40,800 --> 01:17:43,120
fixed cost, internal costs, variable

1950
01:17:43,120 --> 01:17:45,520
cost, but also our overhead cost are

1951
01:17:45,520 --> 01:17:47,280
funded entirely through those. But we

1952
01:17:47,280 --> 01:17:49,840
also and and my very strong opinion I

1953
01:17:49,840 --> 01:17:52,080
think it's it's more of a fact than than

1954
01:17:52,080 --> 01:17:57,679
not is that um those services we provide

1955
01:17:57,679 --> 01:17:59,920
basically eliminate any need of our

1956
01:17:59,920 --> 01:18:02,800
cities our partner cities to allocate

1957
01:18:02,800 --> 01:18:05,840
resources or to expend any time and

1958
01:18:05,840 --> 01:18:09,040
resources in managing building and m

1959
01:18:09,040 --> 01:18:12,560
managing uh new movements or property

1960
01:18:12,560 --> 01:18:15,280
ownership changes. Uh so we we handle

1961
01:18:15,280 --> 01:18:19,600
everything in-house holistically. Uh and as you'll see as Rene kind of goes

1962
01:18:19,600 --> 01:18:23,440
through this, you can't go through in every every level of detail,

1963
01:18:23,440 --> 01:18:25,360
but oftent times cities are subsidizing

1964
01:18:25,360 --> 01:18:26,800
customer service teams with general

1965
01:18:26,800 --> 01:18:29,600
funds or other shared resources. And so

1966
01:18:29,600 --> 01:18:32,719
um I feel that we're providing a very

1967
01:18:32,719 --> 01:18:35,600
effective and efficient service. Um our

1968
01:18:35,600 --> 01:18:37,360
customer service team is local. They're

1969
01:18:37,360 --> 01:18:38,800
readily available. They're here five

1970
01:18:38,800 --> 01:18:40,719
days a week. You're not waiting on hold

1971
01:18:40,719 --> 01:18:42,239
for 20 plus minutes and listening to

1972
01:18:42,239 --> 01:18:44,159
elevator music. There's so many things

1973
01:18:44,159 --> 01:18:45,520
that we're doing that are providing

1974
01:18:45,520 --> 01:18:48,080
service above and beyond that I think is

1975
01:18:48,080 --> 01:18:50,960
of a significant benefit to our our our

1976
01:18:50,960 --> 01:18:55,120
customers but also to our partner cities

1977
01:18:55,120 --> 01:18:57,280
and the areas that we're servicing um

1978
01:18:57,280 --> 01:19:00,000
and your constituents um through out of

1979
01:19:00,000 --> 01:19:01,840
service area. So with that I will pass

1980
01:19:01,840 --> 01:19:04,560
it on to Renee and let her kind of walk

1981
01:19:04,560 --> 01:19:07,280
through this and hopefully have a

1982
01:19:07,280 --> 01:19:10,560
valuable discussion on this new doc.

1983
01:19:10,560 --> 01:19:12,880
>> Thank you. So these will be spared. I'm

1984
01:19:12,880 --> 01:19:14,719
not going to go through every cell in

1985
01:19:14,719 --> 01:19:18,239
here. Um, it's quite extensive as as

1986
01:19:18,239 --> 01:19:20,400
Evan had said. Um, but I first wanted to

1987
01:19:20,400 --> 01:19:23,280
call out a few colors up here. Um, as

1988
01:19:23,280 --> 01:19:26,159
you can see, each city has has maybe a

1989
01:19:26,159 --> 01:19:28,960
different shade or or similar on some,

1990
01:19:28,960 --> 01:19:30,880
but um, what we tried to call out here,

1991
01:19:30,880 --> 01:19:34,239
the the purple cities, um, they get a a

1992
01:19:34,239 --> 01:19:37,840
discounted tipping fee. um the green um

1993
01:19:37,840 --> 01:19:40,880
receives a discounted fee maybe at

1994
01:19:40,880 --> 01:19:43,760
another spot besides Trans Jordan um

1995
01:19:43,760 --> 01:19:46,800
which we do at the Salt Lake Valley um

1996
01:19:46,800 --> 01:19:51,040
transportation and then the the PH shows

1997
01:19:51,040 --> 01:19:53,199
that there's discounted fees in maybe

1998
01:19:53,199 --> 01:19:55,600
some other sense. So for example, you

1999
01:19:55,600 --> 01:19:59,199
know, maybe it's uh immigrated or it's

2000
01:19:59,199 --> 01:20:01,600
another variant. And another thing I

2001
01:20:01,600 --> 01:20:04,159
wanted to call out here at the top, what

2002
01:20:04,159 --> 01:20:07,199
I did when I looked at the cost, some

2003
01:20:07,199 --> 01:20:09,760
cities offer for folks to go ahead and

2004
01:20:09,760 --> 01:20:12,560
opt out of recycling. And so what I did

2005
01:20:12,560 --> 01:20:16,080
with the cost is I did it comparative to

2006
01:20:16,080 --> 01:20:18,800
waste and recycling together. And then I

2007
01:20:18,800 --> 01:20:20,960
pulled out if they were able to opt out

2008
01:20:20,960 --> 01:20:22,800
of

2009
01:20:22,800 --> 01:20:25,120
these services right here. It's broken

2010
01:20:25,120 --> 01:20:26,800
down into everything that's included in

2011
01:20:26,800 --> 01:20:28,239
the race, right? And sort of what

2012
01:20:28,239 --> 01:20:29,760
evidence said, green means it's

2013
01:20:29,760 --> 01:20:33,120
included. Um, purple means it's it's

2014
01:20:33,120 --> 01:20:35,199
included, but it's a central, not so,

2015
01:20:35,199 --> 01:20:37,840
you know, personal like at their home.

2016
01:20:37,840 --> 01:20:39,679
And then this means it's just not

2017
01:20:39,679 --> 01:20:41,840
included. And personally, I hadn't put

2018
01:20:41,840 --> 01:20:43,760
the link where I found everything so

2019
01:20:43,760 --> 01:20:45,600
that if anybody asked me a question, I

2020
01:20:45,600 --> 01:20:48,239
could go back and find it. And also, as

2021
01:20:48,239 --> 01:20:49,920
Evan said, it's a working document. So,

2022
01:20:49,920 --> 01:20:51,360
we're able to go back and see if there's

2023
01:20:51,360 --> 01:20:53,600
changes. So, I mean, just when I I was

2024
01:20:53,600 --> 01:20:55,199
doing the bulky waste information, which

2025
01:20:55,199 --> 01:20:57,679
we'll go to at another later month,

2026
01:20:57,679 --> 01:21:00,960
comparing those services, um, things

2027
01:21:00,960 --> 01:21:02,880
have changed just in the last month. And

2028
01:21:02,880 --> 01:21:07,510
so, I was able to go in and find that.

2029
01:21:07,520 --> 01:21:09,520
So, any questions? It's kind of

2030
01:21:09,520 --> 01:21:12,159
self-explanatory here as I go through

2031
01:21:12,159 --> 01:21:14,000
here. Um, if you want to see, most

2032
01:21:14,000 --> 01:21:16,239
people are curious in the cost, right,

2033
01:21:16,239 --> 01:21:18,480
of the services, right? I started at the

2034
01:21:18,480 --> 01:21:20,719
most expensive locally and it's going

2035
01:21:20,719 --> 01:21:23,040
down to the least expensive cities that

2036
01:21:23,040 --> 01:21:25,040
we looked at.

2037
01:21:25,040 --> 01:21:27,920
You can see here

2038
01:21:27,920 --> 01:21:32,229
we expand it out.

2039
01:21:32,239 --> 01:21:36,390
New costs are coming down.

2040
01:21:36,400 --> 01:21:38,159
» But as costs go down, you see more red

2041
01:21:38,159 --> 01:21:39,040
exits.

2042
01:21:39,040 --> 01:21:41,280
>> Yeah. Yeah. The question I have though

2043
01:21:41,280 --> 01:21:43,360
is how much of that recycling really

2044
01:21:43,360 --> 01:21:46,239
makes it for the recycling?

2045
01:21:46,239 --> 01:21:49,199
what we collect in a recycle routes 100%

2046
01:21:49,199 --> 01:21:51,840
is going to a recycling facility whether

2047
01:21:51,840 --> 01:21:53,280
or not depending on the amount of

2048
01:21:53,280 --> 01:21:54,960
contamination

2049
01:21:54,960 --> 01:21:56,480
or items that are in that bin that

2050
01:21:56,480 --> 01:21:58,080
aren't supposed to be there those do get

2051
01:21:58,080 --> 01:22:00,000
recovered and pulled out those do

2052
01:22:00,000 --> 01:22:01,360
>> we know how much

2053
01:22:01,360 --> 01:22:03,600
>> I think Nick's also asking right there's

2054
01:22:03,600 --> 01:22:05,600
less of a marketplace for recycled

2055
01:22:05,600 --> 01:22:08,639
materials true not true

2056
01:22:08,639 --> 01:22:10,320
>> it's like any market goes up and down

2057
01:22:10,320 --> 01:22:10,960
right

2058
01:22:10,960 --> 01:22:13,360
>> yeah so was buying a bunch a decade ago

2059
01:22:13,360 --> 01:22:16,639
and they bought less as of recent

2060
01:22:16,639 --> 01:22:18,320
Right now, recycling muggers are not

2061
01:22:18,320 --> 01:22:20,400
doing the best that they have been. That

2062
01:22:20,400 --> 01:22:21,760
they're very volatile. I kind of

2063
01:22:21,760 --> 01:22:23,199
presented on that last month with the

2064
01:22:23,199 --> 01:22:26,480
different processing fees that we pay,

2065
01:22:26,480 --> 01:22:28,400
uh, which are based on a variety of of

2066
01:22:28,400 --> 01:22:30,159
factors. Everything that we collect

2067
01:22:30,159 --> 01:22:32,159
that's in a recycle bin, unless we tag

2068
01:22:32,159 --> 01:22:34,320
it and know that there's, you know, a

2069
01:22:34,320 --> 01:22:36,639
large amount of contamination in it,

2070
01:22:36,639 --> 01:22:38,400
does go to recycling facility and

2071
01:22:38,400 --> 01:22:40,480
recover to the maximum extent, it's

2072
01:22:40,480 --> 01:22:41,360
practical.

2073
01:22:41,360 --> 01:22:43,440
>> Did we ever get a cost on recycling

2074
01:22:43,440 --> 01:22:45,040
every other week?

2075
01:22:45,040 --> 01:22:46,639
That's one of the things that we are

2076
01:22:46,639 --> 01:22:48,000
planning to look at as part of this

2077
01:22:48,000 --> 01:22:50,080
year's line of service financial

2078
01:22:50,080 --> 01:22:52,400
assessments and to look at what that

2079
01:22:52,400 --> 01:22:54,719
would look like from a every a week

2080
01:22:54,719 --> 01:22:56,639
election standpoint as as

2081
01:22:56,639 --> 01:22:57,840
>> yeah because these costs look really

2082
01:22:57,840 --> 01:23:00,159
good but you know we've got a we've got

2083
01:23:00,159 --> 01:23:02,800
a city that's going to be leaving us. So

2084
01:23:02,800 --> 01:23:06,880
where does who picks up the cost?

2085
01:23:06,880 --> 01:23:09,520
So this cost might be right now but

2086
01:23:09,520 --> 01:23:12,719
what's it going to be in a year?

2087
01:23:12,719 --> 01:23:14,560
>> Correct. And what you will see as a

2088
01:23:14,560 --> 01:23:16,719
recurring theme on this and if you can

2089
01:23:16,719 --> 01:23:19,040
scroll to the top is that most of the

2090
01:23:19,040 --> 01:23:21,520
service providers in cities a very large

2091
01:23:21,520 --> 01:23:23,280
majority are providing every other week

2092
01:23:23,280 --> 01:23:25,440
recycling as opposed to weekly

2093
01:23:25,440 --> 01:23:27,920
recycling. I'm accustomed to every other

2094
01:23:27,920 --> 01:23:29,840
week recycling but also Flagstaff

2095
01:23:29,840 --> 01:23:32,080
probably was uh in recent years they

2096
01:23:32,080 --> 01:23:34,560
were providing weekly recycling as well.

2097
01:23:34,560 --> 01:23:36,159
And so maybe it would be a decision

2098
01:23:36,159 --> 01:23:38,960
based on each of our respective cities

2099
01:23:38,960 --> 01:23:41,040
that we're servicing uh depending on

2100
01:23:41,040 --> 01:23:42,560
what that would look like and as we look

2101
01:23:42,560 --> 01:23:45,840
at the cost of providing uh that service

2102
01:23:45,840 --> 01:23:48,000
and what could be the the the rate

2103
01:23:48,000 --> 01:23:50,400
reduction potentially if we were to go

2104
01:23:50,400 --> 01:23:51,920
to every

2105
01:23:51,920 --> 01:23:55,920
>> okay but of course these I want to close

2106
01:23:55,920 --> 01:23:57,679
that the the recycling facilities we we

2107
01:23:57,679 --> 01:23:59,679
deliver to

2108
01:23:59,679 --> 01:24:01,920
on average by 20% of what goes to that

2109
01:24:01,920 --> 01:24:03,360
facility ends up at a landfill because

2110
01:24:03,360 --> 01:24:05,760
it's either payment ated, it's the wrong

2111
01:24:05,760 --> 01:24:08,719
material or it's not recoverable. Uh I

2112
01:24:08,719 --> 01:24:10,320
toured the Rocky Mountain recycling

2113
01:24:10,320 --> 01:24:12,000
facility earlier this week and I asked

2114
01:24:12,000 --> 01:24:13,520
them what is their residual which is

2115
01:24:13,520 --> 01:24:16,000
basically the output that ends up going

2116
01:24:16,000 --> 01:24:18,239
to a landfill. Uh we know that our

2117
01:24:18,239 --> 01:24:20,000
audits, our composition audits, most of

2118
01:24:20,000 --> 01:24:22,239
our partner cities are less than 20%

2119
01:24:22,239 --> 01:24:24,639
residual or contamination. Rocky

2120
01:24:24,639 --> 01:24:26,159
Mountain Recycling, their overall

2121
01:24:26,159 --> 01:24:28,000
residual rate from all the other areas

2122
01:24:28,000 --> 01:24:31,360
they get from the entire plant is 25% is

2123
01:24:31,360 --> 01:24:32,880
what they're telling me. So we're doing

2124
01:24:32,880 --> 01:24:35,760
better than the average community

2125
01:24:35,760 --> 01:24:37,520
collectively as a whole with all

2126
01:24:37,520 --> 01:24:41,270
>> those

2127
01:24:41,280 --> 01:24:51,830
historically I've heard 30 plus% of my

2128
01:24:51,840 --> 01:24:54,400
» is this in our our packet online?

2129
01:24:54,400 --> 01:24:56,800
>> No, this is not because it's was a very

2130
01:24:56,800 --> 01:24:59,440
difficult item to to publish but it's

2131
01:24:59,440 --> 01:25:01,840
something that we could certainly share.

2132
01:25:01,840 --> 01:25:05,590
um if if requested.

2133
01:25:05,600 --> 01:25:08,480
» What would be fun on this? What I would

2134
01:25:08,480 --> 01:25:10,480
do if I had this and then I had your own

2135
01:25:10,480 --> 01:25:12,880
institutional knowledge as well is like

2136
01:25:12,880 --> 01:25:15,760
assign a weight or a percentage maybe to

2137
01:25:15,760 --> 01:25:19,199
each service that's there and then that

2138
01:25:19,199 --> 01:25:22,239
way you can score headtohead like if

2139
01:25:22,239 --> 01:25:24,560
like you know we get 10 points we give

2140
01:25:24,560 --> 01:25:26,560
five points bi-weekly or zero points if

2141
01:25:26,560 --> 01:25:29,040
you don't you know go through and score

2142
01:25:29,040 --> 01:25:30,800
everything. Well, you can kind of do a

2143
01:25:30,800 --> 01:25:32,400
headto head and then divide it up by

2144
01:25:32,400 --> 01:25:35,760
your cost per, you know, whatever. And

2145
01:25:35,760 --> 01:25:38,480
then you have a a dollars, you know, a

2146
01:25:38,480 --> 01:25:40,400
headto head

2147
01:25:40,400 --> 01:25:42,719
metric can.

2148
01:25:42,719 --> 01:25:43,040
>> Yes.

2149
01:25:43,040 --> 01:25:50,229
>> You can actually compare what $14.

2150
01:25:50,239 --> 01:25:50,719
» Yeah.

2151
01:25:50,719 --> 01:25:51,280
>> You know,

2152
01:25:51,280 --> 01:25:53,760
>> not every green check mark is equally as

2153
01:25:53,760 --> 01:25:54,880
>> right. Exactly. Right.

2154
01:25:54,880 --> 01:25:58,480
>> So, I mean that that would LS forward.

2155
01:25:58,480 --> 01:26:00,000
I'm not asking anybody to do that. This

2156
01:26:00,000 --> 01:26:01,360
is something I would do if I had the

2157
01:26:01,360 --> 01:26:03,920
knowledge to figure out how important

2158
01:26:03,920 --> 01:26:05,520
curbside green waste is compared to

2159
01:26:05,520 --> 01:26:09,600
recycling compared to boxes. You know,

2160
01:26:09,600 --> 01:26:12,320
boxes would probably

2161
01:26:12,320 --> 01:26:17,110
a lot of weight.

2162
01:26:17,120 --> 01:26:18,719
» Kevin, just really quickly, how does the

2163
01:26:18,719 --> 01:26:21,360
every other uh pick up every other week

2164
01:26:21,360 --> 01:26:24,239
for pickup for recycling work? the

2165
01:26:24,239 --> 01:26:25,840
individual

2166
01:26:25,840 --> 01:26:28,080
the individuals get to pick that or does

2167
01:26:28,080 --> 01:26:30,080
the city pick that?

2168
01:26:30,080 --> 01:26:33,679
>> These are by um I think city or contract

2169
01:26:33,679 --> 01:26:35,920
that they're that provide. So So

2170
01:26:35,920 --> 01:26:38,000
Wolfford being unique as we are, we

2171
01:26:38,000 --> 01:26:40,639
could potentially offer that in a future

2172
01:26:40,639 --> 01:26:42,880
time period that each city could decide

2173
01:26:42,880 --> 01:26:45,280
on what level of service they want it.

2174
01:26:45,280 --> 01:26:46,719
Rene's done some preliminary work on

2175
01:26:46,719 --> 01:26:48,639
this. This would be something that we're

2176
01:26:48,639 --> 01:26:49,920
planning to include in this financial

2177
01:26:49,920 --> 01:26:52,560
assessment this year to look at what

2178
01:26:52,560 --> 01:26:54,480
that pricing would look like, what those

2179
01:26:54,480 --> 01:26:56,480
costs play on today.

2180
01:26:56,480 --> 01:26:58,719
>> Great. So, it's not like back and forth

2181
01:26:58,719 --> 01:27:00,320
where you're changing every month. It

2182
01:27:00,320 --> 01:27:02,639
has to be a commitment. You know, you're

2183
01:27:02,639 --> 01:27:04,000
working with that.

2184
01:27:04,000 --> 01:27:05,440
>> And we're starting to gather and

2185
01:27:05,440 --> 01:27:08,080
evaluate. Apologies. Oh, no. The the

2186
01:27:08,080 --> 01:27:10,320
setout rate, the percentage of recycle

2187
01:27:10,320 --> 01:27:13,520
cans that are placed at the curb through

2188
01:27:13,520 --> 01:27:15,280
each service area. We'll start tracking

2189
01:27:15,280 --> 01:27:17,679
that to see those does one city have the

2190
01:27:17,679 --> 01:27:20,239
recycle cans out 80% of the time versus

2191
01:27:20,239 --> 01:27:22,719
others have them out 30 or 40% of the

2192
01:27:22,719 --> 01:27:23,440
time

2193
01:27:23,440 --> 01:27:24,880
>> on a weekly basis

2194
01:27:24,880 --> 01:27:26,560
>> get that information. So,

2195
01:27:26,560 --> 01:27:28,480
>> starting to track that. We have some

2196
01:27:28,480 --> 01:27:31,040
data, but we need to crush numbers and

2197
01:27:31,040 --> 01:27:31,760
look at that

2198
01:27:31,760 --> 01:27:33,760
>> because I would I would just guess that

2199
01:27:33,760 --> 01:27:36,080
younger cities just because you've got

2200
01:27:36,080 --> 01:27:38,320
bigger families or more people in homes

2201
01:27:38,320 --> 01:27:40,800
would have more recycling and then

2202
01:27:40,800 --> 01:27:43,360
cities that are like have older

2203
01:27:43,360 --> 01:27:45,679
populations would do it less frequently.

2204
01:27:45,679 --> 01:27:46,719
But I don't know that that's true. So,

2205
01:27:46,719 --> 01:27:49,280
I'm really glad you're I think I think

2206
01:27:49,280 --> 01:27:51,120
that' be really interesting. Yeah, I

2207
01:27:51,120 --> 01:27:52,480
think I'm really excited that you're

2208
01:27:52,480 --> 01:27:54,800
looking into this. Like it is just we're

2209
01:27:54,800 --> 01:27:57,600
evaluating each of our services and um

2210
01:27:57,600 --> 01:27:59,360
do we need to continue the way that

2211
01:27:59,360 --> 01:28:01,360
we've been going or do we need to change

2212
01:28:01,360 --> 01:28:05,440
the things that this is incredible

2213
01:28:05,440 --> 01:28:07,040
for? Sorry, sorry, you have your hand

2214
01:28:07,040 --> 01:28:07,440
up.

2215
01:28:07,440 --> 01:28:10,159
>> Um which of the columns is most

2216
01:28:10,159 --> 01:28:13,600
complicated to work as far as

2217
01:28:13,600 --> 01:28:16,960
what will be the most?

2218
01:28:16,960 --> 01:28:18,639
I would say probably Salt Lake City is

2219
01:28:18,639 --> 01:28:21,600
probably one of the the closest

2220
01:28:21,600 --> 01:28:24,159
to us in the items that you're author

2221
01:28:24,159 --> 01:28:28,080
but again this just shows how

2222
01:28:28,080 --> 01:28:30,719
pineapple we are you know it's policy

2223
01:28:30,719 --> 01:28:31,920
making right and every community's

2224
01:28:31,920 --> 01:28:34,239
decided what's most important to them

2225
01:28:34,239 --> 01:28:38,470
>> which is different for everybody

2226
01:28:38,480 --> 01:28:46,400
» and Salt Lake their way includes uh it's not an optin in or opt out it's mandatory green waste recycle

2227
01:28:46,400 --> 01:28:47,440
a compost bin.

2228
01:28:47,440 --> 01:28:49,360
>> Well, they have it's a three can system.

2229
01:28:49,360 --> 01:28:50,480
They're much more, but they don't offer

2230
01:28:50,480 --> 01:28:52,719
the landfill vouchers. Uh they don't do

2231
01:28:52,719 --> 01:28:54,159
the leaf leaf bag collection. That's

2232
01:28:54,159 --> 01:28:55,360
probably done through their public works

2233
01:28:55,360 --> 01:28:59,910
department.

2234
01:28:59,920 --> 01:29:00,880
» Yes.

2235
01:29:00,880 --> 01:29:01,360
>> Y

2236
01:29:01,360 --> 01:29:03,520
>> So, you

2237
01:29:03,520 --> 01:29:06,000
should start be online, right?

2238
01:29:06,000 --> 01:29:07,760
>> We're trying to transition to online for

2239
01:29:07,760 --> 01:29:10,000
our doctor program, but we will offer

2240
01:29:10,000 --> 01:29:11,840
that I think pretty soon people come

2241
01:29:11,840 --> 01:29:14,159
here. They call us a mailing to

2242
01:29:14,159 --> 01:29:17,679
>> pass them out of some of the meetings.

2243
01:29:17,679 --> 01:29:19,440
>> Just better to keep track.

2244
01:29:19,440 --> 01:29:21,600
>> It is. It's helping us to understand

2245
01:29:21,600 --> 01:29:23,840
requested vouchers. Now we've enhanced

2246
01:29:23,840 --> 01:29:26,400
recently our redeemed vouchers because

2247
01:29:26,400 --> 01:29:28,560
for a while after I think postco we

2248
01:29:28,560 --> 01:29:29,679
didn't know where the vouchers were

2249
01:29:29,679 --> 01:29:30,639
coming from, right?

2250
01:29:30,639 --> 01:29:32,159
>> It was just the number of vouchers that

2251
01:29:32,159 --> 01:29:33,760
were redeemed as a whole. So we're

2252
01:29:33,760 --> 01:29:36,239
working to

2253
01:29:36,239 --> 01:29:37,920
increase our awareness of where those

2254
01:29:37,920 --> 01:29:41,830
are coming from.

2255
01:29:41,840 --> 01:29:44,480
All right. So, um, any additional

2256
01:29:44,480 --> 01:29:46,639
questions as we look at this? Um, at the

2257
01:29:46,639 --> 01:29:49,199
top here, this these services right here

2258
01:29:49,199 --> 01:29:51,280
is everything

2259
01:29:51,280 --> 01:29:52,960
was tracking to see if that was included

2260
01:29:52,960 --> 01:29:54,719
in their base rate.

2261
01:29:54,719 --> 01:29:56,639
>> So, as you can see before, you know,

2262
01:29:56,639 --> 01:29:58,719
might say, well, but you do collect

2263
01:29:58,719 --> 01:30:01,040
green sideways or curbside green waste.

2264
01:30:01,040 --> 01:30:02,400
Yes, we do, but it's an additional

2265
01:30:02,400 --> 01:30:04,960
subscription service, which is then down

2266
01:30:04,960 --> 01:30:09,040
here. Here's some additional.

2267
01:30:09,040 --> 01:30:11,040
No, it's there's a lot of progression

2268
01:30:11,040 --> 01:30:12,800
going. I'll remind myself of some of it

2269
01:30:12,800 --> 01:30:15,040
sometimes. So, so yeah, this is

2270
01:30:15,040 --> 01:30:16,320
everything that would be included with

2271
01:30:16,320 --> 01:30:18,560
the base service and these are

2272
01:30:18,560 --> 01:30:21,040
additional items down here subscription.

2273
01:30:21,040 --> 01:30:25,679
Yes, but many folks do not offer

2274
01:30:25,679 --> 01:30:27,600
because in Salt Lake their green waste

2275
01:30:27,600 --> 01:30:31,440
is included. So, yeah.

2276
01:30:31,440 --> 01:30:33,120
in Davis County, the green waste

2277
01:30:33,120 --> 01:30:35,360
collection is really growing in emphasis

2278
01:30:35,360 --> 01:30:37,760
and I think there's new even cities that

2279
01:30:37,760 --> 01:30:40,320
are taking on

2280
01:30:40,320 --> 01:30:41,920
something that I I've kind of learned

2281
01:30:41,920 --> 01:30:44,560
recently. One one thing I will also add

2282
01:30:44,560 --> 01:30:47,120
to this is that we found it almost

2283
01:30:47,120 --> 01:30:49,840
impossible to determine in some cases

2284
01:30:49,840 --> 01:30:52,159
what of these services from other cities

2285
01:30:52,159 --> 01:30:54,080
were being subsidized or offset of

2286
01:30:54,080 --> 01:30:56,080
general

2287
01:30:56,080 --> 01:30:58,320
>> almost impossible to to really determine

2288
01:30:58,320 --> 01:31:00,239
that. Um, and you also see this

2289
01:31:00,239 --> 01:31:02,320
discounted tipping fee. So, cities that

2290
01:31:02,320 --> 01:31:05,120
are members of Trans Jordan landfills,

2291
01:31:05,120 --> 01:31:07,199
um, those tipping fees are are actually

2292
01:31:07,199 --> 01:31:10,000
sent directly to the cities and those

2293
01:31:10,000 --> 01:31:12,239
cities, their their service providers,

2294
01:31:12,239 --> 01:31:13,760
if they're private, they don't pay the

2295
01:31:13,760 --> 01:31:15,360
tipping fees. The cities pay them

2296
01:31:15,360 --> 01:31:17,679
direct. And so at that point, the city

2297
01:31:17,679 --> 01:31:20,800
sets the fee for the resident for the

2298
01:31:20,800 --> 01:31:24,080
cost of the collection service, but also

2299
01:31:24,080 --> 01:31:26,560
the estimated cost of per resident for

2300
01:31:26,560 --> 01:31:29,600
the disposal costs as well. But we know

2301
01:31:29,600 --> 01:31:32,400
Trans Jordan currently, we pay $41 a

2302
01:31:32,400 --> 01:31:36,159
ton. Member cities page $26 a ton at

2303
01:31:36,159 --> 01:31:39,280
Trans Jordan landfill. Uh but we we do

2304
01:31:39,280 --> 01:31:41,120
get a government discount rate at the

2305
01:31:41,120 --> 01:31:42,880
Salt Lake Valley facilities. This year

2306
01:31:42,880 --> 01:31:45,520
they did go up. We're paying 39 a ton at

2307
01:31:45,520 --> 01:31:48,719
the transfer station and 31 a ton at the

2308
01:31:48,719 --> 01:31:56,719
landfill at Salt Lake Valley which is in the northwest part of the county. So many different variables here. Uh

2309
01:31:56,719 --> 01:31:58,400
Rene's done an amazing job and

2310
01:31:58,400 --> 01:32:00,080
researching this and every time we look

2311
01:32:00,080 --> 01:32:01,600
at this we kind of have new questions

2312
01:32:01,600 --> 01:32:03,520
and talk about different

2313
01:32:03,520 --> 01:32:06,080
>> interpretations of the question. Right.

2314
01:32:06,080 --> 01:32:08,080
>> I think it's just it's really helpful to

2315
01:32:08,080 --> 01:32:13,440
just see it organized like this just as you look at services and I think it's

2316
01:32:13,440 --> 01:32:15,760
I really appreciate what Zach said about

2317
01:32:15,760 --> 01:32:19,199
what the value of each service is. And

2318
01:32:19,199 --> 01:32:21,199
then obviously just to include like the

2319
01:32:21,199 --> 01:32:23,360
cost of each service and how that this

2320
01:32:23,360 --> 01:32:25,760
is really helpful and tell it was a lot

2321
01:32:25,760 --> 01:32:27,360
of work.

2322
01:32:27,360 --> 01:32:30,880
>> Thank you very much.

2323
01:32:30,880 --> 01:32:32,159
>> Love to get a copy.

2324
01:32:32,159 --> 01:32:34,719
>> Yes.

2325
01:32:34,719 --> 01:32:37,040
And I mean that's think about too as we

2326
01:32:37,040 --> 01:32:39,440
continue to look at remodeling you know

2327
01:32:39,440 --> 01:32:41,600
for future services like for your city

2328
01:32:41,600 --> 01:32:43,920
what's most important

2329
01:32:43,920 --> 01:32:46,639
for then you can

2330
01:32:46,639 --> 01:32:50,400
>> I had that problem about

2331
01:32:50,400 --> 01:32:52,000
>> yeah the other side of the table is like

2332
01:32:52,000 --> 01:32:55,040
is a getting blasted

2333
01:32:55,040 --> 01:32:56,400
>> and there are links in all of these

2334
01:32:56,400 --> 01:32:59,040
cells but if we PDF that you you kind of

2335
01:32:59,040 --> 01:33:01,120
lose all of that as well but one other

2336
01:33:01,120 --> 01:33:03,760
thing I I I will say is that uh

2337
01:33:03,760 --> 01:33:05,920
>> recently one of our partner cities did a

2338
01:33:05,920 --> 01:33:08,400
comparison of Wolfford services and

2339
01:33:08,400 --> 01:33:10,480
Wolfford cost directly compares

2340
01:33:10,480 --> 01:33:14,800
comparing to West Valley City um and uh

2341
01:33:14,800 --> 01:33:20,560
the results were very favorable towards Wilford. I don't want to call

2342
01:33:20,560 --> 01:33:21,920
that particular city or board member

2343
01:33:21,920 --> 01:33:23,440
out, but if they'd be willing to maybe

2344
01:33:23,440 --> 01:33:25,600
make a couple comments about that, they

2345
01:33:25,600 --> 01:33:26,400
would be great.

2346
01:33:26,400 --> 01:33:27,840
>> Well, you know, the thing is when I was

2347
01:33:27,840 --> 01:33:34,960
talking about research, for example, is we go out, we get cheaper service,

2348
01:33:34,960 --> 01:33:37,600
but then we have to pay for the

2349
01:33:37,600 --> 01:33:39,199
building.

2350
01:33:39,199 --> 01:33:41,040
Then we got to put it together. They

2351
01:33:41,040 --> 01:33:43,360
like they bill us, right? And now it's

2352
01:33:43,360 --> 01:33:45,440
up to us to

2353
01:33:45,440 --> 01:33:47,920
set our customers, right? now comes with

2354
01:33:47,920 --> 01:33:50,960
the cost, but what does that cost? I

2355
01:33:50,960 --> 01:33:54,080
don't know yet.

2356
01:33:54,080 --> 01:33:55,840
>> And the startup of a billing department

2357
01:33:55,840 --> 01:33:58,080
within a city that maybe doesn't build

2358
01:33:58,080 --> 01:33:59,120
or something

2359
01:33:59,120 --> 01:34:01,040
>> unless you carry out a contract that out

2360
01:34:01,040 --> 01:34:06,550
with somebody, but then what's the cost?

2361
01:34:06,560 --> 01:34:09,600
» You talk about that,

2362
01:34:09,600 --> 01:34:12,400
you know, they have they, you know, they

2363
01:34:12,400 --> 01:34:14,400
send them the deal. taking around maybe

2364
01:34:14,400 --> 01:34:16,400
a roll of residents because they have

2365
01:34:16,400 --> 01:34:20,550
that set up in your city.

2366
01:34:20,560 --> 01:34:23,280
Well, we know what postcard costs just

2367
01:34:23,280 --> 01:34:27,910
to our residents

2368
01:34:27,920 --> 01:34:29,440
» and so we'll continue to bring more

2369
01:34:29,440 --> 01:34:31,120
information and

2370
01:34:31,120 --> 01:34:31,760
>> I think

2371
01:34:31,760 --> 01:34:34,400
>> update those PGI and track all those

2372
01:34:34,400 --> 01:34:36,080
savings and you know I think you know a

2373
01:34:36,080 --> 01:34:38,480
lot of this was was spearheaded prior to

2374
01:34:38,480 --> 01:34:40,480
my tenure with with this existing team

2375
01:34:40,480 --> 01:34:42,719
but also with Pam and we're continuing

2376
01:34:42,719 --> 01:34:45,840
to you know really be creative identify

2377
01:34:45,840 --> 01:34:48,080
the same cause keep these rates where

2378
01:34:48,080 --> 01:34:49,760
they're at but maximize our services,

2379
01:34:49,760 --> 01:34:52,159
but also we're open to looking at

2380
01:34:52,159 --> 01:34:54,560
varying tiers of services and and seeing

2381
01:34:54,560 --> 01:34:57,199
what we may or may not want to adjust uh

2382
01:34:57,199 --> 01:35:00,000
in the future. The booming box program,

2383
01:35:00,000 --> 01:35:01,600
we don't do get very few participants.

2384
01:35:01,600 --> 01:35:03,520
It's not a high cost. I wouldn't, you

2385
01:35:03,520 --> 01:35:05,440
know, if we were storing trash at a

2386
01:35:05,440 --> 01:35:07,120
score of 10, I would put booming boxes

2387
01:35:07,120 --> 01:35:08,960
at 0.1.

2388
01:35:08,960 --> 01:35:10,719
>> Yeah.

2389
01:35:10,719 --> 01:35:12,000
>> Like Matt said, was a big deal. You

2390
01:35:12,000 --> 01:35:14,480
know, each city's needs are totally

2391
01:35:14,480 --> 01:35:17,110
different.

2392
01:35:17,120 --> 01:35:19,520
I I think um looking at these kind of

2393
01:35:19,520 --> 01:35:22,080
long-term things is another area

2394
01:35:22,080 --> 01:35:24,639
to discuss at the retreat like the kinds

2395
01:35:24,639 --> 01:35:27,199
of things the areas in which each of us

2396
01:35:27,199 --> 01:35:28,800
feel like oh maybe we really need to

2397
01:35:28,800 --> 01:35:31,120
look at

2398
01:35:31,120 --> 01:35:32,960
I don't know I mean I don't know maybe

2399
01:35:32,960 --> 01:35:34,719
most people won't use the Christmas tree

2400
01:35:34,719 --> 01:35:36,639
so I'm just using that as example like

2401
01:35:36,639 --> 01:35:39,440
areas that that we're looking are

2402
01:35:39,440 --> 01:35:41,760
interested in reevaluating. Yeah,

2403
01:35:41,760 --> 01:35:43,679
>> thank you very very much.

2404
01:35:43,679 --> 01:35:45,679
>> And I guess one final thing I will say,

2405
01:35:45,679 --> 01:35:48,080
long story short, you can't just compare

2406
01:35:48,080 --> 01:35:49,920
the the cost or the rate of the service.

2407
01:35:49,920 --> 01:35:51,920
There's so many other things to look at

2408
01:35:51,920 --> 01:35:54,239
and we'll Rene, let's meet tomorrow and

2409
01:35:54,239 --> 01:35:56,880
figure out how we can put this in a

2410
01:35:56,880 --> 01:35:59,360
package and and distribute to to this to

2411
01:35:59,360 --> 01:36:01,600
this board.

2412
01:36:01,600 --> 01:36:14,870
Thank you. Thank you very

2413
01:36:14,880 --> 01:36:17,840
hearing. We don't have a close session.

2414
01:36:17,840 --> 01:36:22,080
No. Uh any other board business?

2415
01:36:22,080 --> 01:36:22,719
>> Okay.

2416
01:36:22,719 --> 01:36:26,239
>> How much for curtains for that?

2417
01:36:26,239 --> 01:36:27,920
>> I'm almost reached.

2418
01:36:27,920 --> 01:36:30,000
>> Now limits the time to meet.

2419
01:36:30,000 --> 01:36:32,639
Yes. So, this looks like a tenative

2420
01:36:32,639 --> 01:36:34,480
agenda for the April 27th meeting.

2421
01:36:34,480 --> 01:36:36,880
Assuming that that doesn't end up being

2422
01:36:36,880 --> 01:36:39,199
the retreat and we'll keep everybody

2423
01:36:39,199 --> 01:36:43,920
posted. Um, I get a motion to adjourn.

2424
01:36:43,920 --> 01:36:44,560
>> Second.

2425
01:36:44,560 --> 01:36:46,159
>> All in favor?

2426
01:36:46,159 --> 01:36:48,639
>> I

2427
01:36:48,639 --> 01:36:50,320
thank you very much everybody.

2428
01:36:50,320 --> 01:36:52,639
>> Thank you

2429
01:36:52,639 --> 01:36:55,639
board.