[0:00] All right,
[0:02] we are going to go ahead and get start.
[0:07] Katarina, will you take the role?
[0:09] >> Yes.
[0:10] >> Hannah Barbieri
[0:12] >> here.
[0:13] >> Clark Bolan.
[0:17] » Emily Gray
[0:18] >> here.
[0:21] >> Greg Shelton
[0:23] >> here.
[0:24] >> Karen Henderson excused.
[0:27] Keith Zusban
[0:29] here.
[0:30] >> Lorie Stringham,
[0:33] Lindsay Longton,
[0:36] Mercy Houseman
[0:38] >> here,
[0:39] >> Matt Holton.
[0:42] » Mick Sbury
[0:44] >> here.
[0:45] >> Nicole Handy excused.
[0:47] Nick Griffith
[0:48] >> here.
[0:49] >> Tessa Stitzer
[0:52] >> here.
[0:52] >> Zack Jacob
[0:54] >> here.
[0:56] It looks like Clark. Is that Clark
[0:58] there?
[1:01] >> Oh, she got in here. Okay, great.
[1:04] >> All right. Um, like to um open the
[1:08] meeting for public comment. If there are
[1:09] any members of the public that are
[1:11] wishing to make a comment before the
[1:13] board, they may do so now.
[1:16] >> Oh, yes, I do have a comment to read.
[1:19] >> Thank you. from a Magna resident named
[1:22] Lauren. L O R I N Tweed T W E D E.
[1:28] >> She sent this through Abby Evans from
[1:30] Salt Lake County Council. Okay. And it
[1:33] says, "The semianual container program
[1:35] has historically been a highly effective
[1:37] and appreciated service. When multiple
[1:40] containers were placed throughout
[1:41] neighborhoods, residents had ample
[1:43] opportunity to dispose of unwanted items
[1:46] and the containers were consistently
[1:47] well utilized. The changes implemented
[1:50] during the COVID period appear to have
[1:52] reduced the program's accessibility
[1:55] without a clear ongoing need. The
[1:57] previous model did not present
[1:59] significant safety concerns and was
[2:01] widely beneficial to the community. The
[2:04] current approach, which often relies on
[2:06] placing a container at a private
[2:07] residence, can limit participation. In
[2:10] many cases, the container reaches
[2:12] capacity quickly, preventing from other
[2:15] residents from having the same
[2:16] opportunity to use the service. Given
[2:19] the program's past success, I
[2:21] respectfully request that you consider
[2:23] returning to the previous model where
[2:25] expanding access so that it better
[2:28] serves all county residents. This
[2:30] service was both efficient and highly
[2:32] valued, and restoring it would be
[2:34] greatly appreciate appreciated by the
[2:36] community. Lauren Tweet, 8155 Westbury
[2:40] Drive, Mag, Utah.
[2:43] Thank you.
[2:45] Any other comments?
[2:49] All right, seeing as how there is none,
[2:50] we will uh close public comment. Uh move
[2:54] on to board of trustees business. Um
[2:57] looking to schedule um the board of
[2:59] trustees and leadership staff retreat.
[3:02] Um
[3:04] >> it looked like we had the most consensus
[3:08] on the 28th of May. Is that is that
[3:11] right? Yes.
[3:11] >> But then um Matt Holton, who's kind of
[3:14] brainchild this was um was was wondering
[3:17] if we could move it sooner. So I don't
[3:19] know. Do you want to lead that
[3:21] discussion, Evan, or do you want to
[3:25] >> There were a couple other options and I
[3:27] don't know. um we may have not had that
[3:29] readily available but we looked for uh
[3:32] availability across the board members
[3:35] and the overwhelming approval
[3:38] or I'm sorry availability was the May
[3:41] 28th from 1 to 5:00 p.m. I did speak
[3:44] with board member Holton who I believe
[3:47] will be here shortly. Uh he very much
[3:49] wants to attend but will be out of the
[3:51] country during that time frame but also
[3:53] recommended that we hold that retreat
[3:55] sooner rather than later. Uh, and one
[3:58] option we talked about was possibly uh
[4:00] rescheduling the regular April 27th
[4:03] meeting uh and having the retreat during
[4:06] that regular meeting time frame as
[4:09] opposed to May 28th and then therefore
[4:11] postponing regular business uh until a
[4:14] later meeting perhaps the the May
[4:17] meeting. And so
[4:18] >> so I would fully support that but I I I
[4:21] mean I guess the question really is for
[4:23] staff. How how you feel about that?
[4:26] um about doing the retreat for the April
[4:29] meeting. Was that something you guys
[4:30] would be okay with?
[4:32] >> I I I think so. And my thoughts are that
[4:35] we definitely want to have as many board
[4:38] members attend as possible with a goal
[4:39] of 100% attendance to talk through
[4:42] goals, initiatives, challenges. uh what
[4:46] concerns are you hearing from your
[4:47] respective communities and how do we
[4:49] move forward to make sure that we're
[4:51] providing the best service at the best
[4:52] possible rates and meeting service
[4:54] demand of of all of our customers and so
[4:57] um ideally having everyone attend and I
[4:59] know there were a few that would were
[5:00] not able to attend the 28th I think
[5:02] Mayor Sudbury was one of them but there
[5:04] were maybe one or two more do you recall
[5:06] by chance Katarina
[5:08] >> the spreadsheet
[5:09] >> and she may be able to share that as
[5:11] well
[5:12] >> it's in the board
[5:15] There's an Excel spreadsheet in the
[5:17] board meetings
[5:23] in the working
[5:24] >> um meeting of the top.
[5:27] >> While we're looking for that, how do
[5:29] people feel about moving it to the
[5:31] meeting? The April meeting they they
[5:34] modified that.
[5:35] >> I'm okay with that.
[5:38] >> Which day?
[5:39] >> The 28th 7th.
[5:41] >> 7th I believe.
[5:42] >> What about Mondays? Yes.
[5:46] >> So, that wasn't an option that was
[5:47] originally listed on our our choices,
[5:49] but since that's generally part of what we have reserved, I was assuming
[5:55] you thought that might mean we could get
[5:56] greater attendance, which I think makes
[5:58] sense.
[6:01] Any thoughts from anybody else?
[6:04] >> Yeah.
[6:06] >> Oh, I will be out.
[6:11] » Oh, tough life. Tough life in Hawaii.
[6:13] Um, well, is is are we are we okay with
[6:17] doing that?
[6:18] >> No, I'm good.
[6:19] >> Okay. All right.
[6:20] >> This is a one day retreat.
[6:22] >> I I think it would just be the same time
[6:24] as the regular meeting. So,
[6:26] >> just for two hours.
[6:28] >> It's just a fancy meeting.
[6:30] >> Four hours.
[6:31] >> It might be a little bit longer.
[6:33] >> And a weekend is not an option.
[6:36] >> I'm going to say no for not for me, but
[6:39] I can't speak for everybody else. For
[6:42] the May 28th, we put in an estimated
[6:44] duration of four hours, which it
[6:45] probably would not be that full time.
[6:46] And then depending on the time in which
[6:48] the meeting's held, we can provide food
[6:50] and and drink and others or even a lunch
[6:53] break. And so if we did the April 27th,
[6:55] we could do an 8 to noon or even a 10 to
[6:58] 2 and have a break in between for lunch
[7:01] possibly.
[7:02] >> I would vote for the 8 to noon
[7:04] personally, but that um then people
[7:06] still have that little afternoon there.
[7:09] Are we are we okay with that?
[7:13] >> Or or maybe there's an option that
[7:15] Katarina can send one final note out and
[7:17] requesting to see who's available on the
[7:19] 27th of April from 8 to noon or the May
[7:23] 28th that we looked at and then make a
[7:26] decision based on preference from there
[7:28] perhaps.
[7:30] >> Oh, there's a hand for Mercy. Thank you.
[7:34] >> Yeah, sure. Just really quickly, I um I
[7:37] may not be able to commit to a full 4
[7:39] hours on April 27th. I can in May
[7:44] because my MBA classes will be uh
[7:47] finished for the semester and I've got
[7:48] greater flexibility. That's why the May
[7:51] 20 uh what was it 28th works better for
[7:54] me. I can make April 27th work. I just
[7:57] don't know that I can commit to the four
[7:59] hours. But it is far more important to
[8:01] get, you know, as many of our members as
[8:04] possible to be there, even if I'm not
[8:06] able to stay the whole time. So that's
[8:09] sort of where I am.
[8:11] >> Okay. So maybe let's, as you suggested,
[8:14] put out one more final call to see where
[8:16] we land, have most people land and and
[8:18] go from there. Does that sound like a
[8:19] good plan?
[8:19] >> That'd be great.
[8:20] >> Okay. And on here, we haven't heard
[8:23] didn't hear back from Keith, Matt
[8:25] Holton, Griffith, Clark.
[8:29] Maybe maybe that when we send out like
[8:31] that that final like a poll or something
[8:33] to just say out of those two dates which
[8:35] is better. Hopefully hopefully we can
[8:37] get
[8:38] >> Yeah.
[8:39] >> Um and and I would think and I would
[8:42] think you would think as well like even
[8:43] for either of those days if you can only
[8:45] attend partial that's better than not at
[8:47] all. So yeah.
[8:49] >> Um Lori Oh, Lori. Yep.
[8:53] >> Yep. Um, I think looking at it, um,
[8:56] April's probably better from for me. I
[8:58] think the I mean, I think I'm out of
[9:01] town for part of that May one. So, let
[9:03] me just verify that. But, um, that's my
[9:07] two cents.
[9:09] >> Well, April's better for me, too. But, I
[9:11] can make the May one work if we need to.
[9:13] Anyway, so we'll we'll put out another
[9:14] poll to kind of get everybody a
[9:16] consensus for everybody. We'll just go with whatever works best
[9:19] for the most people. I just
[9:21] >> And just with the two options. Yeah,
[9:25] >> All right. Okay. Um consent uh items. Uh
[9:31] I get a motion to Well, does anybody
[9:33] have any comments or concerns about the
[9:36] meeting minutes for the March 2nd
[9:38] meeting?
[9:40] Okay, see as there is none, can I get a
[9:42] motion to move?
[9:44] >> A second. Second.
[9:46] >> Got a motion in a second. All in favor?
[9:49] I
[9:51] >> I
[9:52] >> Any opposed?
[9:55] >> Okay.
[9:57] >> All right. Uh let's move on to the
[9:59] business items for the general manager's
[10:01] report.
[10:02] >> Excellent. Thank you everyone. Good
[10:03] afternoon and thanks for coming for a
[10:05] later than normal meeting and I think
[10:08] we'll hopefully be out of here by 6:30
[10:10] today at the the very latest. Um, I
[10:12] wanted to provide an update on what I
[10:15] introduced to this board I think back in
[10:17] January, maybe February. Uh, but the
[10:20] overall overall list of priorities,
[10:23] goals, and initiatives or PGIs as we've
[10:25] developed in the five different
[10:27] categories. So, we've kind of shrunk
[10:29] down some of the columns, and I realize
[10:31] when we publish this in the board
[10:32] packet, it's very difficult to read. So,
[10:34] I'm going to try to change the
[10:35] orientation and have it so it's it's
[10:37] more legible moving forward. Um, but
[10:39] before I get there, and I'll go over
[10:41] this very, very briefly today on the
[10:43] PGIs at a minimum, but I did have some
[10:45] other updates just verbal that I'd like
[10:47] to provide. Um, and I'll skip through a
[10:49] couple of them, but Helen and her team
[10:51] have been very actively working on
[10:53] transitioning to a new payment
[10:54] processing vendor. Uh, we're going from
[10:57] Express Bill Pay to point and pay. Uh,
[10:59] our original goal was April 1st to to
[11:02] switch over and now we're looking more
[11:03] like at a May 1. So, we have a lot of uh
[11:06] education and outreach, getting the word
[11:07] out, getting uh people transferred over
[11:09] from those electronic uh paperless
[11:12] billing subscriptions. I don't know if
[11:14] you had that um flyer readily available,
[11:16] Renee, for that particular item. If not,
[11:18] that's okay. Uh but we're working on an
[11:20] outreach campaign to make sure everyone
[11:22] is aware uh of that transition which
[11:24] will be um a large deal because
[11:26] everything of our bills will be sent
[11:27] through that system and paid in will
[11:29] sync up with our uh Cassell uh
[11:32] management software for for our
[11:33] financial and time timekeeping
[11:34] reporting.
[11:35] >> Can I just ask a really quick question?
[11:37] If we're already on like an automatic
[11:38] bill pay, will that transition over?
[11:40] Will we need to we'll need to reset that
[11:42] up?
[11:42] >> You have to reset it up. Yeah. They
[11:43] can't bring payment information over.
[11:45] >> Okay. All right.
[11:47] Uh the good news is and it's also
[11:48] reflected in this list of PGIs that we
[11:50] are uh forecasting a significant savings
[11:53] by this transition to the new merchant
[11:56] services vendor. So I've added some
[11:58] quantifications as to where uh we've
[12:00] projected for the
[12:03] remainder of 2026 and then if there's
[12:05] ongoing savings as well which I'll
[12:06] briefly go over here momentarily. Um few
[12:09] other brief items. We have been looking
[12:12] at transitioning our billing from a
[12:13] full-size paper to a postcard billing.
[12:16] Uh we've evaluated concerns related to
[12:19] uh board member Jacob who brought up
[12:21] concerns with uh private public
[12:23] information on those cards and we have
[12:25] no reason to think that there are any
[12:27] concerns from uh uh personal identifying
[12:30] information concerns related to that.
[12:32] Uh, so Helen's working with our Zion's
[12:34] Lockbox and our printing team that
[12:37] prints these bills and mails the bills.
[12:40] And by us switching over to postcard
[12:43] bills, we're estimating based on actual
[12:46] costs and and the number that we're
[12:47] currently sending out for printed
[12:49] statements, uh, an annual savings of
[12:52] $192,000
[12:54] in combined printing and mailing costs.
[12:57] That will be ongoing for this year. If
[12:59] we begin in May, our savings will be for
[13:02] this year $128,000
[13:05] for those costs. That's not reflected in
[13:07] these PGIs yet. We wanted to make sure
[13:09] that we were um fully ready to uh
[13:13] implement that before uh we entered it
[13:15] into these these PGI sheets as well. So,
[13:19] that'll be a significant savings. We can
[13:20] provide detail if the board is is
[13:22] interested in that as well. Uh last
[13:25] month, board member Sudbury inquired
[13:27] about the overtime pay for premium
[13:30] holidays for which we continue to
[13:32] collect uh refues and recycling. And so
[13:36] currently we have four identified
[13:39] premium holidays, Memorial Day,
[13:40] Independence Day, Pioneer Day, and Labor
[13:43] Day. Uh for which our drivers do work.
[13:46] Um we've done the analysis on that.
[13:48] Helen pulled numbers from 2025 based on
[13:51] actuals and for those four days uh we
[13:54] looked at what is the total uh wages
[13:58] based on that extra halfime that those
[14:01] drivers get and then we actually burden
[14:02] that with our uh variable benefits. And
[14:05] so the total impact
[14:07] uh fully burdened for those those
[14:09] workers that get that automatic time and
[14:11] a half for those holidays uh the annual
[14:14] impact last year was $31,480.
[14:18] So, so not necessarily a significant
[14:21] amount of money. Um I and I believe the
[14:24] team are willing to look into this, but
[14:26] we'd want to uh implement and uh survey
[14:29] our drivers. Uh cuz my experience in
[14:32] past roles and similar roles and I've
[14:33] talked to some of the team, including uh
[14:35] David, our operations manager, is that
[14:38] most drivers actually elect to work the
[14:40] holiday and they'd rather not come in on
[14:42] the subsequent Saturday and and have that weekend off as opposed to
[14:47] working. And so given the relatively
[14:50] limited impact from a budgetary
[14:52] perspective,
[14:54] um I personally don't see the the need
[14:56] to to to make that shift. I think it
[14:59] could negatively impact morale uh and
[15:02] offset the gains of of saving those
[15:04] costs, but um again, we're happy to look
[15:07] into it and we can we can survey our
[15:08] drivers uh if this board um would like
[15:11] us to do so. I think yeah I think if it
[15:14] sounds like that's what they want I
[15:16] think we want them to be happy
[15:18] >> supported anyone differently can't write
[15:22] >> we could still look into them and kind
[15:24] of see if if there are certain drivers
[15:26] that would want to see that so um
[15:30] >> uh one other item a few more quick items
[15:32] I I apologize these are things I I was
[15:34] wanted to inform the board keep everyone
[15:36] uh educated as to what's going on um we
[15:39] lease a shared site with several county
[15:41] departments that uh helps with our
[15:44] communications from basically our CV
[15:46] radios and our trucks and our equipment.
[15:49] Uh that site is the Mahogany radio
[15:51] tower. It's it's on the the mountain on
[15:53] the west side of the county. Several
[15:55] county departments, sheriff's office,
[15:57] the landfill. Um I think even
[15:59] Taylor'sville and others actually use
[16:01] this to some extent. We pay a shared
[16:03] cost on the maintenance and the lease
[16:05] for that site. Uh however, we've been
[16:08] meeting with Salt Lake County fleet and
[16:10] their public works department and have
[16:11] learned that that equipment at that site
[16:13] is basically beyond end of life and is
[16:17] using obsolete technology. So, it's
[16:19] using analog as compared to digital uh
[16:24] CB radio communications technology. It's
[16:27] actually gone down twice. It once in
[16:29] December and it's actually down right
[16:30] now for the entire county and they're
[16:32] actively working to address it. parts
[16:35] are difficult to find. Uh long story
[16:38] short, we've been meeting with the
[16:40] county on this and are at this time
[16:43] planning to share the cost for equipment
[16:45] upgrades, uh which would be a capital
[16:48] expense through an interlocal agreement
[16:50] with the county. Uh the estimated
[16:52] upgrades total are about $650,000.
[16:55] We did not plan for this nor budget for
[16:57] this. Our share would be 115,000
[17:00] roughly. So, we're working out details
[17:01] on that. that would be part of our uh
[17:04] additional expenses as to the capital
[17:06] savings we'll we'll speak to uh a little
[17:08] bit later in this board meeting today as
[17:10] well. But this also comes with our need
[17:13] to replace the radios in our equipments
[17:15] which are currently analog and going to
[17:17] digital. So they actually work with that
[17:19] equipment. And so that cost would be an
[17:22] additional um expense to the
[17:24] organization. And I've calculated that
[17:26] and we're still working out some details
[17:28] on that being roughly $300,000
[17:31] for for getting all new radios
[17:34] purchased, installed, and set up with the county fleet for which we
[17:39] partner with as well. And so, uh,
[17:42] combined that's roughly the cost of, uh,
[17:45] a single sideload truck. Um, so about
[17:47] $415,000
[17:49] that we're looking at for for the radio
[17:51] upgrades, which is uh an essential need
[17:54] um for our operations and many county
[17:57] operations as well. So, uh, just want to
[17:59] bring that to the board's attention. Um,
[18:01] it wasn't something that we budgeted
[18:02] for, but we do have significant capital
[18:05] savings this year that we feel can um
[18:08] can offset that additional expense that will be needed. So, do we need a
[18:13] budget amendment for that or because we
[18:15] have things set aside, are we okay to
[18:17] just
[18:18] >> I'll defer to Rachel. We're not planning
[18:20] to exceed our operating budget nor our
[18:23] capital budget. Um, so in my experience,
[18:26] then there would not be an amendment
[18:28] necessary.
[18:29] >> Yeah. Yeah. Okay. All right.
[18:32] >> Kevin, are there other options that
[18:34] maybe would not require a traditional
[18:37] radio like that? like a cellular type
[18:40] connection that would be
[18:42] as reliable across the entire county.
[18:46] >> It's a great question. I don't have an
[18:47] answer to that. I've inquired with our
[18:50] internal team uh whether or not we could
[18:52] maybe tie into a private radio tower
[18:55] >> as opposed to with with the county's
[18:56] tower. We can certainly look into that
[18:58] further and I imagine David can meet
[19:01] with our fleet manager Andy and come up
[19:03] with some ideas on so we've met with the
[19:06] county now twice and have not identified
[19:08] any alternative options that
[19:14] » I did a few other updates but I think I
[19:15] can skip on those. We we're we're
[19:17] working with city of Taylor to plan the
[19:19] cleanup day on May 16th. Um and one
[19:22] actually one final item I would like to
[19:25] um just bring to the board's attention
[19:27] just kind of as a heads up. So we have
[19:29] had several new board members um this
[19:31] year and it looks like we may have
[19:33] actually one additional board member
[19:34] transitioning um in the near future. And
[19:37] so typically the general manager has met
[19:40] with new board members on a one-on-one
[19:41] basis. And given the large degree of
[19:44] turnover, um I'll likely send out a note
[19:46] and request we set up maybe a virtual
[19:48] meeting where we can collectively go
[19:50] over um just you know history of the
[19:53] organization, our organizational
[19:55] structure, our budgets, our operations,
[19:57] etc. to kind of have that orientation
[19:59] collectively. Um hopefully within the
[20:01] next month or two be really helpful and
[20:04] I'll send out a note to some of the
[20:06] newer board members that I've not met
[20:07] with oneonone. But I'm still happy to
[20:09] meet one-on-one and meet you at your um
[20:12] convenience as well.
[20:16] >> Thank you. So with the PGIs, we we are
[20:20] actively working on this. This something
[20:21] we'll continue to compile throughout the
[20:23] year. And so this month what we uh have done is actually split out the
[20:28] qualitative benefits into two separate
[20:31] columns. Uh so one is what we've
[20:33] calculated uh and again these are all
[20:36] ongoing for the one-time cost savings
[20:38] for 2026 and when we list those those
[20:42] are projected out for the remainder of
[20:43] the year. Uh any of those one-time
[20:46] savings that will be ongoing in 2027 and
[20:49] beyond. We're also quantifying those uh
[20:52] as part of this uh this this ongoing uh
[20:55] growing list of of PGI. We've added
[20:57] several new items uh for this
[20:59] spreadsheet. Anything that's highlighted
[21:01] yellow is an update since the version
[21:04] was sent out. I will work at work on the
[21:06] formatting so it'll actually be more
[21:08] legible in the board packets moving
[21:09] forward. But Rene, if you can just
[21:11] scroll down, there's a few I just wanted
[21:12] to kind of point out when we get to like
[21:14] the cost savings pieces. So, we're
[21:16] adding them in as we go. And the
[21:18] postcard, as I mentioned, is not
[21:19] necessarily incorporated in here yet. Um
[21:22] this item number uh admin 7 uh we
[21:25] actually started looking and reconciling
[21:27] our information technology expenses with
[21:29] the county and identified several um
[21:33] unused accounts, unused network systems.
[21:36] Uh Helen, we looked at this this
[21:38] actually ties to our Cassel databases
[21:40] and servers. And so right now this this
[21:43] number will actually grow. Uh but as it
[21:45] stands right now, we're looking at a
[21:46] significant ongoing but also one-time
[21:49] savings for kind of cutting out some of
[21:51] those expenses that we were incurring uh
[21:53] largely unknowingly. The way we're
[21:55] giving those data were very large macro
[21:58] uh embedded Excel spreadsheets. And so
[22:00] we've identified significant savings um
[22:02] for our IT expenses to begin with. We're
[22:05] going to continue to scroll down as
[22:06] well.
[22:09] Uh financial five and six. Uh so the
[22:14] first one here is um looking at the
[22:17] payment transaction fees which we did
[22:19] remove um from the fee schedule that
[22:22] this board will evaluate this evening.
[22:25] Uh but as part of that transition we
[22:27] quantify the savings from express bill
[22:29] pays appointment pay based on a forecast
[22:32] of the uh virtual payment options uh for
[22:37] which express bill pay would have
[22:39] charged us and point pay will not charge
[22:42] us. there's other savings built in
[22:43] there. So Helen's calculated these
[22:44] numbers. So then the significant savings
[22:47] that is is one time for this year once
[22:48] we implement that and then ongoing for
[22:51] next year as we move forward. And then
[22:53] financial six, this is a piece that um
[22:56] we wanted to add and make sure we're
[22:58] showing these changes. So we've been
[23:00] sitting on about four vacancies
[23:01] throughout the the year thus far. So
[23:04] January through March. And so, uh, we've
[23:07] been holding off on back filling some
[23:09] vacancies based on some pending changes.
[23:12] Uh, understanding those timelines
[23:13] better. Uh, I've recently asked the team
[23:16] to, um, rehire for two of those
[23:19] vacancies, which they won't start until
[23:21] April, but we've calculated the cost
[23:23] savings of not hiring those four uh,
[23:25] drivers, three drivers and one lead
[23:27] worker uh, for January, February, and
[23:29] March. amount of savings come up to
[23:31] about $97,500.
[23:37] » So cool.
[23:37] >> So, we're really trying to track all
[23:39] these numbers. We'll keep building on
[23:40] this. Um, and I guess I'll probably skip
[23:43] to the bottom. This is actually one we
[23:45] should talk about. Um, in in previous
[23:49] years, this organization has purchased a
[23:52] significant number of leaf bags that are
[23:55] not special bags. They're not
[23:56] compostable. They do have Wolfers logo
[23:58] on them. Um, we've hidden one of the
[24:00] columns, but we have uh the benchmark.
[24:02] So, in 2024, I think we spent about
[24:05] $24,000 on leaf bags. In 2025, we spent
[24:09] about 32 or $33,000 on leave bags. So,
[24:12] these come here on pallets. It's a huge
[24:14] amount of materials and then our team uh
[24:17] delivers those to various cities, city
[24:20] halls, libraries, uh, and maintains
[24:22] inventory throughout the leak bag
[24:25] collection season. Um, I'm recommending
[24:27] that if we want to, you know, really
[24:29] dial in on our cost savings and look at
[24:31] some ongoing opportunities to save cost,
[24:34] um, that we stop purchasing leaf bags,
[24:37] uh, starting this year and and moving
[24:39] forward. Um, again, they're they're not
[24:41] any sort of special leaf bags. They're
[24:42] not compostable. I would like to look at
[24:45] how we can make this program more um
[24:47] supportive of diverting waste from the
[24:49] landfills. But as you are probably all
[24:51] aware that you know the loose leaves
[24:53] have debris and litter and rocks and
[24:55] other stuff in them that makes them
[24:58] really not eligible for composting or or
[25:00] reclamation purposes. Again, it's a
[25:02] relatively small expense in the scheme
[25:04] of our entire budget. But when it comes
[25:07] to uh the labor and the staffing and the
[25:09] fuel and the drive time uh and
[25:12] delivering those bags and keeping those
[25:14] inventories maintained throughout the
[25:16] season, I imagine that adds up to a
[25:18] significant number. Um but if you look
[25:21] at it in another way as well, you know,
[25:23] we don't purchase and provide trash bags
[25:26] for the customers. The leaf bag program
[25:29] is funded solely through our user fees.
[25:32] And so it begs the question, should we
[25:33] continue purchasing leaf bags that we're
[25:35] expensing that's basically a standard
[25:38] trash bag.
[25:40] They're they're yellow bags. They have
[25:42] our logo on them. Uh we actually toured
[25:44] a new transport station out at Sandy uh
[25:46] late last year that's operated by Trans
[25:49] Jordan. And we saw trucks being
[25:51] delivered from Waste Management that had
[25:52] yellow bags in them that were ours that
[25:55] were being used for alternate purposes.
[25:56] And so it's very difficult to track
[25:58] who's using them, how they're being
[26:00] used, and make sure that they're only
[26:01] used for uh residents that we are
[26:04] servicing within our state of
[26:06] >> Are you looking for any direction from
[26:07] us on these things?
[26:10] >> Figure there may be a differing of
[26:11] opinion on this uh something that we
[26:13] would would maybe uh initiate this year
[26:16] and and not purchase those bags. that
[26:18] would result in a $25,000 savings
[26:20] roughly this year and then $25,000
[26:23] ongoing.
[26:24] >> There's not many savings that I think
[26:26] you'll find me to advocate against. So,
[26:29] I'd be in favor of for going with the
[26:31] bags if that's my
[26:35] inclination.
[26:36] >> I can support that decision, too.
[26:38] >> Okay.
[26:40] Anyone have a problem with that or
[26:42] concerns? Yeah.
[26:43] >> Just to verify the alternative is people
[26:45] use their own beds. Yeah. Yeah.
[26:49] >> Okay.
[26:49] >> Excellent. I just want to make make sure
[26:51] that was very transparent about that
[26:52] before we made make that change which which will be this year. And I
[26:56] think several folks probably um
[27:00] anticipate having those bags available
[27:02] at the library. So we want to update our
[27:04] website as well. I think we were at one
[27:06] of the city halls recently um about a
[27:09] month ago. that's actually here and
[27:11] their um public service desk had some
[27:15] bags still ready for available to pick
[27:16] up there. We also do have um 1,400 rolls
[27:20] readily available that we still have
[27:23] from from last year and so as part of
[27:25] this change we'll we'll leave them here
[27:27] and if people want to pick up those
[27:28] remaining bags they can come to our
[27:30] office and and with action.
[27:33] >> Great.
[27:34] >> Excellent.
[27:36] >> Thank you. I remember um lots of our
[27:38] base, but I'll go briefly over here. Um
[27:40] and this ties to a later agenda item. Uh
[27:43] we were originally the budgeted to
[27:46] purchase eight replacement side load
[27:49] trucks this year. Um I've been reluctant
[27:53] to purchase all eight of those and I've
[27:55] asked the team to only purchase four of
[27:57] those side load trucks this year. So, we
[27:59] are seeing a savings um from those those
[28:02] four trucks that are not going to
[28:03] purchase, but we're also we've
[28:05] quantified the savings for those trucks
[28:08] um for not purchasing those CNG
[28:11] replacement trucks. And so this year,
[28:13] the CG trucks were more than $60,000
[28:16] more per units. And so, we are continue
[28:18] to quantify those one-time savings. So,
[28:22] close to a4 million dollars saved by
[28:24] purchasing diesel. Although diesel
[28:27] prices are very volatile right now, um
[28:29] time will tell as to what happens with
[28:31] that, but the the purchase price for the
[28:33] truck is still significantly reduced um
[28:36] from going with the diesel truck, which
[28:37] just have improved emissions controls,
[28:40] tier 4 B emissions, so on so forth. So
[28:43] we can looking at that on a more
[28:44] continuous basis. We have currently
[28:46] eight diesel silos that are still
[28:48] pending from last year's order that we
[28:50] did purchase and then an additional
[28:52] four. So, this will set us further back
[28:54] in our capital replacement for our side
[28:56] load trucks, but I want to make sure we
[28:58] held a cash reserve this year and had a
[29:01] buffer as part of that. But, we're also
[29:03] looking at these new radio towel and
[29:05] radio related expenses. But, we're also
[29:08] asking for the board's blessing on a at
[29:09] a later time in this agenda is to um use
[29:12] some of those savings to purchase a
[29:14] single rear load truck, which our rear
[29:16] load trucks are are well aged and um
[29:19] need some um some upgrades. So, and
[29:22] there's data on on that later on. And if
[29:24] you can scroll to the very bottom,
[29:25] Renee. So, what we've done at the very
[29:28] bottom here is looking at um rows can't
[29:31] read that for some reason. I have
[29:33] allergies. My eyesight is not very well
[29:35] today. Looks like rows 50 and 51. Uh so,
[29:38] for the column H is the one-time savings
[29:41] that we forecasted at least at this
[29:44] time. This does not include the the
[29:46] additional uh almost 200,000 for the
[29:48] postcards. We'll keep adding to this
[29:50] throughout the year, but year to date,
[29:52] as we forecast through the remainder of
[29:54] this calendar year, we're looking at
[29:55] already a savings of roughly $500,000.
[29:59] Uh, and then of that, the ongoing and
[30:01] subsequent years will be closer to that
[30:03] $193,000.
[30:04] Uh, the next row below, last month we
[30:07] presented on the savings uh from 2025,
[30:11] which was roughly $1.82 million. So,
[30:14] we've looked at that. we've backed out
[30:16] the one-time savings and I've actually
[30:18] added a buffer on that. So, we've
[30:20] reduced some of our um you know our
[30:22] overtime savings and so really that
[30:25] number is probably very much higher than
[30:27] that. But we've carried forward the
[30:30] ongoing savings from 2025. And so when
[30:33] you add that 1.24 million which is
[30:35] highlighted there in yellow, our total
[30:37] savings for 2026 combined currently
[30:40] forecasted at at about 1.7 million for
[30:44] this year. And of that we've carried
[30:46] forward the additional ongoing of of 1.4
[30:50] in subsequent years. And so we'll
[30:52] continue to build this. We'll continue
[30:53] to evaluate if there are changes in
[30:55] staffing levels. Um a lot of those are
[30:58] continuing those riffs and underfilling
[31:00] positions or not being positions for
[31:02] which there have been retirements. But
[31:04] that's kind of where we're at at this
[31:06] time and we're still very early on in a
[31:09] lot of these initiatives uh and PGIs
[31:11] that that we've developed. We'll
[31:14] continue to bring this back to the board
[31:15] on a probably a quarterly basis, every
[31:17] two to three million questions.
[31:20] >> Um, I just want to say I really like the
[31:23] way that you have this organized to
[31:24] really highlight all of the efforts and I appreciate the structure sharing
[31:28] that with us and also the efforts
[31:30] themselves. Um, it's pretty significant
[31:33] and impressive and so we thank you and
[31:35] everybody has been.
[31:36] >> Yeah, this has been a team effort and
[31:38] driven by so many different personel.
[31:41] So
[31:41] >> really really appreciate that. Please
[31:43] pass on our thanks to everyone who
[31:44] worked on it because we know it's a lot.
[31:48] >> Okay, so moving on to um 4.3 perspective central bulk loading and
[31:54] public drop off dates.
[31:59] » I forgot we reordered the agendas. Um
[32:03] >> I'll try to keep this brief, but this
[32:04] may also um gender some some discussion.
[32:08] And so I I I think everyone is is mostly
[32:10] aware here is that for our scrap season,
[32:13] you know, we are significantly ramping
[32:14] up our capacity. Uh this year we are
[32:17] looking at a goal of servicing a minimum
[32:20] of 72 containers today. Uh in the past
[32:23] two or three years prior, we've been
[32:25] servicing about 60 containers per day on
[32:28] average throughout a scrap season.
[32:29] Right? If you could scroll to the top of this section, I think it's 4.2A,
[32:34] which has the table and the dates. Yes,
[32:36] thank you.
[32:38] So, we talked last month about a se
[32:40] several opportunities and ideas for
[32:42] central block loading uh for possibly
[32:45] looking at going to a curbside program
[32:47] in 2027, which will continue to bring
[32:49] back more information to this board in
[32:51] subsequent meetings. Uh, one other thing
[32:53] I wanted to point out before I kind of
[32:56] talk about some of these ideas is that
[32:59] as I mentioned, we've been holding four
[33:01] vacancies this year. And so just
[33:04] recently I I um asked Hazel and the team
[33:08] to work and move forward with
[33:10] advertising to backill two of those
[33:12] full-time positions. Um we've we've
[33:15] learned that um that the Herman
[33:18] transition is likely to take place uh no
[33:20] sooner than 3 months but probably 6
[33:22] months plus down the road. We are in our
[33:25] busy season. Our green waste program
[33:27] started. Our scrap season is quickly
[33:30] coming upon us as well. So, we're back
[33:32] filling two of those full-time
[33:34] positions, four of which are vacant.
[33:36] This budget here, we were authorized to
[33:39] uh we budgeted for 12 seasonal drivers.
[33:43] Um so, and we've also had those three
[33:45] months of savings. And so, um I asked
[33:48] the team to overhire for our scrap
[33:51] seasonal drivers this year. So to offset
[33:54] those other vacancies, we are currently
[33:56] in the process of hiring not 12 but 14
[34:01] seasonal drivers for the scrap program.
[34:04] Uh we talked about our recruitment
[34:06] efforts. Uh this is nothing that will
[34:08] exceed our budget. This is largely
[34:10] driven by uh our initiatives to maximize
[34:13] our capacity and better meet service
[34:15] demand for all of our communities. But
[34:18] we also have a history of and and
[34:21] anticipate that when we hire 12 or 10
[34:24] drivers, they don't always last for the
[34:26] entirety of the season. These are
[34:28] seasonal non-benefited drivers. Um so
[34:31] those two additional seasonal drivers
[34:33] will not cost us more than a full-time
[34:35] position which has been budgeted. And as
[34:37] we evaluate um you know our volumes and
[34:40] our our driver needs, we could possibly
[34:43] transition some of those seasonals to a
[34:45] full-time depending how things go
[34:46] throughout the season. So, u point is
[34:49] that we're overhiring for staff and and
[34:51] to hopefully make sure we can really um
[34:54] overd deliver uh this year on
[34:57] expectations and what we've seen in
[34:58] independence.
[35:00] So again, it's not a budget increase.
[35:02] We're not reallocating and staffing.
[35:04] It's just bringing on more capacity to
[35:06] support that that program. Uh and again,
[35:08] we already have the first three months
[35:09] of savings for those four vacancies that
[35:11] we've kept.
[35:13] So quick summary on this is that we
[35:15] talked about the central bulk loading.
[35:17] We're planning on a variety of these
[35:20] items. So we actually met with Salt Lake
[35:21] County parks department today. We do
[35:24] need to further evaluate heights. Uh
[35:26] board member home and I spoke about this
[35:28] earlier in the week. Uh and I believe
[35:30] the county was looking at some other
[35:31] options they've covered as well. So,
[35:33] what we are
[35:35] kind of pitching at this time and we're
[35:38] hoping to get uh this board's um
[35:41] concurrence or um support in in these
[35:44] ideas is that for Conwood Heights,
[35:48] Sandy, and White City service area, we
[35:51] would like to still uh move forward with
[35:53] the central bulk loading that we
[35:55] discussed. And so that would comprise us
[35:58] having the drivers take uh the majority
[36:01] of containers to a central location uh
[36:03] and having equipment load those into
[36:05] those rear load trucks which pack the
[36:07] materials, maximize the load and then
[36:10] haul those off to a disposal facility
[36:12] thereby maximizing our efficiency,
[36:14] reducing our mileage and our and our
[36:16] fuel uh consumption for those items. So
[36:19] for Cottonwood,
[36:21] Sandy service area and White City, we're
[36:24] proposing to continue with what we had talked about last month is the
[36:28] central bulk loading. Um for Sandy and
[36:31] White City areas, and it will be
[36:32] unincorporated remaining areas, we're
[36:34] looking at the use of Big Bear Park. Um
[36:37] board member Shelton and I had some
[36:39] discussions about this and I believe uh
[36:42] Mayor Perry Harry is in supportive and
[36:45] Salt Lake County was supportive of this
[36:46] as well. we will need to get clearance
[36:49] from MSD on use of that park for those
[36:51] purposes as I believe they're kind of a
[36:54] co- uh supporting from a maintenance
[36:56] perspective at that. So, um, Heights is
[36:59] our first service area this year. Starts
[37:01] in early April. Uh, and and board member
[37:03] Holtz and I will explore some other
[37:05] areas and Salt Lake County Parks was
[37:06] also looking at other opportunities
[37:08] because there are some concerns of
[37:10] Bwater Park, uh, as it pertains to, um,
[37:13] users of that park and and little
[37:15] baseball there as well. for the other
[37:18] areas. Um, so so heroin and Coverton, we
[37:23] feel and we evaluated this met with our
[37:25] entire operations team from a logistical
[37:27] standpoint and and basically geographic
[37:30] area, the transformation landfill is
[37:33] close enough that wouldn't necessarily
[37:35] warrant us bulk loading. So we'll just
[37:37] plan to move those containers directly
[37:39] to the to the landfill facility for
[37:41] those. Um the other reason that we um as
[37:44] I continue on is that we're not pitching
[37:46] what we're proposing beyond this is that
[37:50] these services are coming up very
[37:52] quickly. Um it is March 23rd, believe it
[37:56] or not, and so we want to make sure we
[37:58] have enough time to plan for these. Um,
[38:00] and so we we elected to not propose what
[38:02] we're proposing for Magna, Karns, West
[38:06] Jordan, which is the Ochre Highlands
[38:07] area, Taylor'sville, Mil Creek, Holiday,
[38:10] and Murray for these locations. We met
[38:12] with the team and and talked about what
[38:14] would make sense from a central bulk
[38:15] loading and what would not make sense.
[38:17] And so ultimately the team determined
[38:20] that it wouldn't make sense to central
[38:21] bulk load. And so I posed the question,
[38:24] what can we offer in lie of central bulk
[38:26] loading to maximize capacity? And again,
[38:28] minimum 72 containers a day. We're gonna
[38:30] have the most drivers we've ever had. We
[38:32] have pushups that are rarely available.
[38:35] But in essence, what we're proposing is
[38:37] to uh develop, implement um and promote
[38:42] a community-based central drop off
[38:46] events uh at these remaining cities.
[38:49] Magna would be at the beginning of June
[38:51] to offer additional services and
[38:52] capacity for getting rid of unwanted
[38:54] bowl materials. And so what we propose
[38:58] is
[38:59] >> in addition to the rental,
[39:01] >> correct?
[39:02] >> Yes. So this would be in addition to the
[39:04] regular scrap services of the 72
[39:07] containers per day. Uh so right now
[39:10] we're looking at offering a three-day
[39:13] event that will take place Tuesday,
[39:15] Wednesday, and Thursday in the very
[39:17] middle of each service areas scrap
[39:20] season and time frame for which Renee
[39:23] and her team and Yale who will speak
[39:25] later on our customer solutions program
[39:27] will work during the reservation process
[39:29] if someone's on a wait list. There will
[39:31] also be a question, would you uh prefer
[39:34] to drop off your materials uh separately
[39:37] and direct call them to a location. So
[39:39] that's that's even if they want a
[39:40] container or if they can't reserve a
[39:42] container at the time or if they go on
[39:44] the wait list that they can actually
[39:45] sign up for that service, we identify
[39:48] probably hourly time frames and certain
[39:51] allocations of of time frames. So people
[39:53] would have a QR code cover their email
[39:55] or they could print it and then we would
[39:57] have a Word staffed uh drop points that
[40:02] we would work with our partner cities
[40:04] with Salt Lake County parks and wreck
[40:05] which we talked with them today and they
[40:06] were in support of this uh have a
[40:09] greeter has someone managing logistics
[40:12] have a team there with rotating trucks
[40:14] and and having equipment to load that
[40:16] material. So, um the initiative here is
[40:20] intended to just really maximize how
[40:22] much material we can accept and collect
[40:24] for this year's scrap season uh with our
[40:27] drivers and and what we're looking at
[40:29] from forecasting for our capacity for
[40:31] seasonal drivers. We feel like we can
[40:33] pull this off, but also with utilizing
[40:34] some resources from our customer
[40:36] solutions team, for example, for gre for breeding, directing traffic. Um, you
[40:41] know, not having a huge uh crowd of of
[40:44] staff there. Uh, but really just
[40:47] demonstrating our efforts to really ramp
[40:50] up and increase our capacity and and
[40:52] better being service demand for this
[40:54] year's scrap season. uh next year. This
[40:56] is something we don't think would be
[40:57] necessary, especially if we do decide to
[40:59] transition uh to a more of a curbside
[41:02] based program. Um really from my
[41:05] perspective, the increased expense here
[41:07] would just be primarily related to
[41:10] disposal fees. We would have more
[41:12] tonnage, more material removed, and we
[41:14] would pay for more in disposal tipping
[41:16] fees. But beyond that, we don't
[41:18] anticipate additional expenses that are
[41:21] not already budgeted and nor would we
[41:24] expect going over our budget capacity.
[41:26] So we're looking at variety of locations
[41:30] uh pleasant pleasant green and magna
[41:33] current rec center for currents
[41:35] Taylor'sville um valley park which
[41:38] there's some area I'll send some maps if
[41:40] the board is in support of this in
[41:42] Taylor'sville and then for Mil Creek
[41:44] Holiday and Murray we're proposing to
[41:46] use uh there's an area in the northern
[41:48] parking lot for the holiday line fair
[41:50] stand. So, it sounds like you're just
[41:53] wanting our approval or are we are we
[41:56] all in support of this plan in addition
[41:58] to the regular scrap services that are
[42:01] provided? Anyone have any questions or
[42:03] concerns?
[42:06] Okay, I'm seeing thumbs up.
[42:09] I think another thumbs up. Great. Okay,
[42:11] so it sounds like we are we are
[42:13] supported.
[42:14] >> So, all if you ever been sending out a
[42:17] variety of emails, I know kind of gone
[42:19] in different directions. We're just
[42:20] really trying to ideulate and have the best success in this program. Met
[42:24] with board me board member Griffith
[42:27] earlier this this week as well. We're
[42:29] planning to um support immigration the
[42:32] same way we are planning for Big Cowboy
[42:34] Canyon. So we'll offer um scrap services
[42:37] via trailer in some cases scrap
[42:39] container for the month of May in
[42:41] immigration and then Big Cowboy Canyon
[42:43] would be for the month of August as
[42:45] originally planned. We should have
[42:46] postcards going out this week actually
[42:48] for that. Great.
[42:50] >> Thank you very much. I think um
[42:53] >> very novel.
[42:54] >> Yeah, I I'm I I like seeing all of these
[42:56] new fresh ideas and I like the way that
[42:57] you are um really looking at being
[43:01] innovative uh and and cost aware. So, um
[43:06] All right. So, this is something that
[43:07] you mentioned earlier, uh the capital
[43:10] replacement update and consideration for
[43:11] the root loads prep. So, go for it.
[43:14] >> Yes. And um so Helen has uh basically
[43:17] created an update to our capital
[43:19] replacement spreadsheet. By would you
[43:20] mind zooming in just a little bit more
[43:22] to that? So we've kind of listed here
[43:25] what we've spent year to date, but we
[43:27] also have placed orders for several of
[43:29] these other smaller capital replacement
[43:31] items which are coming in under budget.
[43:34] But the point of this today is to show
[43:37] that we are seeing a significant savings
[43:39] by not purchasing uh those originally
[43:42] eight approved side load trucks. But
[43:44] they're also came in again slightly
[43:46] under our original budget. So our cost
[43:47] savings is nearly 1.8 million and not
[43:50] purchasing those. Uh I did also of
[43:52] course mention earlier that we're
[43:54] looking at about 315,000 for the radios
[43:57] which was not in this original
[43:58] spreadsheet. Uh but as we look at our
[44:00] rear load trucks which are the ones that
[44:02] are used for our leaf bags are the ones
[44:04] used for our Christmas tree program. We
[44:06] use them during t cleanups. We use them
[44:08] for a lot of special projects. Uh we'll
[44:10] use them for our central bulk loading
[44:11] this year. Uh and also as we look at
[44:14] those those two trucks that we have uh
[44:17] they are well-aged
[44:20] uh they have significant amount of miles
[44:22] on them and they do experience
[44:23] significant downtime even throughout the
[44:26] leaf bag season which has very light uh
[44:29] less abrasive material that we'll likely
[44:31] use these for moving forward. So we're
[44:33] just hoping to get the board support.
[44:34] Again it's not a budget change or an
[44:36] amendments. It's using cost savings.
[44:39] We're requesting uh the board support
[44:41] moving forward with ordering one single
[44:43] rear load truck replacement this year.
[44:46] Uh in lie of the floor that we're not
[44:48] currently planning to purchase. Uh and
[44:50] then depending how things go with
[44:51] discussions on transitioning to a
[44:53] curbside bulky in 2027, we would likely
[44:56] build one additional rear load truck in
[44:59] for next year's budget. If you can
[45:01] scroll down briefly, Rene, this is kind
[45:03] of a just an overview of those trucks.
[45:05] if you wouldn't mind consuming a little
[45:07] bit more. The two rear wheel trucks we
[45:09] currently have is are a 2011 and a 2013
[45:13] both with more than 100,000 miles on
[45:14] them. And our fleet manager basically
[45:17] said that these are sometimes down more
[45:19] than they're up. And so if we're going
[45:20] to continue to rely on these or even
[45:22] increase our reliance on them, that we
[45:24] need to start ordering the truck sooner
[45:26] than later. That truck came in at a
[45:28] quote of roughly $352,000,
[45:30] which is less than a side load truck. Um
[45:34] and we kind of put put an escalation
[45:36] factor for next year in the event that
[45:38] we will report.
[45:39] >> What's what's the resale value on those?
[45:42] >> These couldn't say exactly but they will
[45:45] be better than what we're seeing for our
[45:47] CNG side loads. Um a lot of solid waste
[45:52] providers are going away from rear load
[45:53] trucks, but I know m major cities and in
[45:57] some cases Moab is still using rear load
[45:59] trucks as well. So uh it's it's diesel.
[46:01] I imagine would be much more than we've
[46:03] seen for our sideboard trucks and use
[46:06] it.
[46:06] >> So this the 350,000 doesn't include any
[46:09] offset for resell the old truck.
[46:12] >> It does not. And at this point we would
[46:14] not sell the old truck. We would keep it
[46:15] because we need we need backups. We need
[46:17] spares for those. And if even if we
[46:20] order this truck tomorrow, it's unlikely
[46:22] we will receive it by the end of the
[46:24] year, if not early next year. That's why
[46:26] we want to get ahead of this and get
[46:27] this truck on order as soon as possible.
[46:29] the lead time on these still remains
[46:30] severe.
[46:33] >> I don't question and my fear is I'm
[46:37] going to beat a dead horse here. But I I
[46:40] got thinking about
[46:43] the customer's comment how much they
[46:44] love the scrap program. Please put it
[46:46] back on the street. And we were told for
[46:49] many years for a lot of years we
[46:51] couldn't put the scrap on the street. So
[46:53] now we'll move it to the driveway. Well,
[46:55] if we're thinking about bulk the corner,
[46:58] could we just put the scrap back on the
[47:00] street and anything over that? Bring in
[47:02] this new rear loader and the little
[47:05] skidster and
[47:06] >> pick it up. Anything that's left over
[47:08] from the scrap that's overflowed because
[47:12] you put the container on the
[47:14] >> That's certainly an option. Uh, you
[47:16] know, as part of
[47:18] >> I'm sorry, Evan.
[47:19] >> Well, totally fine. That's a perfect
[47:21] perfectly valid question. So it first
[47:24] and foremost for our scrap program,
[47:26] we're looking at how can we maximize our
[47:28] capacity meeting service. I think that's
[47:30] been the long-term ongoing concerns with
[47:33] that program or the complaints thereof.
[47:36] >> Uh secondly, what I'm looking at is how
[47:38] can we make it the most efficient
[47:40] program?
[47:42] And so having individual containers that
[47:45] we saw even in 2025 we hauled over 7,400
[47:49] containers that were less than a ton per
[47:51] container on average. It's like 76 ton
[47:54] per container to an individual disposal
[47:57] facility is just
[47:58] >> by design it's just very inefficient. My
[48:01] understanding is when they were on the
[48:02] street then they got filled up and that
[48:04] was the problem is that they were
[48:06] completely full and then they would
[48:07] overflow and that's why we had to take
[48:09] them out of the street and put them in
[48:11] people's driveway. So now if I if it's
[48:13] okay to pick up some extra goodies on
[48:16] the street we allow them to overflow and
[48:18] have the truck come out and just pick up
[48:20] what's left.
[48:21] >> I'm going to back you up for a different
[48:23] reason.
[48:23] >> Okay, let's hear it. So there are homes
[48:25] in Conquent Heights that some of we ran
[48:28] into this issue where some of the
[48:29] driveways are like this and you cannot
[48:32] put this in their driveway. So then
[48:35] you're running into this situation, but
[48:36] then you also do run into at least on
[48:39] this chart with the way that we're
[48:40] approaching it. In some of these other
[48:42] cities, you can
[48:45] say, you know what, I'd rather just go
[48:46] drop it off myself. Cottonwood Ice is
[48:48] not going to even have that option. So,
[48:50] even if it's say, shoot, I can't put one
[48:52] in my driveway because it's so steep,
[48:54] but I have another option to drop it
[48:56] off. Again, that doesn't exist for us
[48:59] this year. Which would be more reason.
[49:02] >> Right.
[49:02] >> Which would be That's true. Which would
[49:04] be more reason though to either create
[49:07] an option where they can drop it off at
[49:09] one of these other locations or put it
[49:10] in the street because it would solve a
[49:12] lot of the steep driveway issues which
[49:14] we ran into this last year. So, so my
[49:16] understanding was that the reason we
[49:20] haven't gone back to that was a was a
[49:22] cost and borber availability issue.
[49:25] >> Yeah. So, it's almost twice as
[49:26] expensive.
[49:26] >> We could we could do it. It would just
[49:28] cost us a lot of uniform.
[49:32] >> Is that true?
[49:32] >> Is that is that still true or am I way
[49:35] off base?
[49:36] >> I think the other part of the scrap
[49:37] program as it currently is designed is
[49:40] that we have a huge reliance on seasonal
[49:43] CDL drivers. Um, I was quite surprised
[49:47] that we have 14 lined up to to start
[49:51] with us. Uh, is it it's next week,
[49:54] right?
[49:55] >> Um,
[49:57] some people are optimistic, some people
[49:59] are not so optimistic and say, well,
[50:01] half may not show up, you know, first.
[50:03] And so, the other piece of this is clean
[50:06] up on the street was where we had the
[50:08] scrap seasonal grounds crew. This year
[50:11] we eliminated those those positions and
[50:13] moved those to driver positions and
[50:15] eliminated the the two grounds crew that
[50:18] remained going to a curbside program. We
[50:20] may we have a lot still to evaluate as part of this and and there may not be
[50:25] a one-sizefits-all and different service
[50:28] areas, different cities may need a
[50:30] different model as we we look at this
[50:32] year. I know there's
[50:34] clearly concerned with parking and with parked cars in the street in the
[50:37] way of bulky waste piles and then they
[50:39] just have piles of trash throughout the
[50:41] communities. There's a whole part of
[50:44] Cottonwood Heights as you get closer to
[50:46] the canyon that you couldn't put it on
[50:48] the street or in the driveway. It was an
[50:50] impossibility. And the bummer about that
[50:52] is is they're paying the same rate as
[50:54] everybody else and it's not an option
[50:56] for them. So, so I'm just wondering
[50:59] because I feel like I mean as as every
[51:01] year scrap is always like the biggest
[51:04] discussion point because we do have all
[51:06] of these different situations. So my
[51:09] suggestion would be maybe we make that a
[51:11] major talking point for the I know the
[51:15] retreat where we can really look at all
[51:17] of these options, look at the costs of all of them and and really kind of
[51:21] dive in and and get everybody's post on
[51:23] that. Um and then today just focus on
[51:26] this one rear loader. Um
[51:31] how do how do we feel about that for
[51:33] today? And then because I think we all
[51:34] we need it we um we need the truck. We
[51:38] need the discussion on scrap for sure
[51:39] and I don't want to rush it. I want to
[51:41] make sure that we really have the time
[51:43] to to really dive in. So is that did
[51:46] that sound okay to everybody?
[51:49] >> Oh, it was about scratch. So we can wait
[51:51] for set scrap. Are you are you sure?
[51:54] >> Sure. Okay. All right.
[51:55] >> And with our reload, I think we're
[51:57] underutilizing those resources and
[51:59] aren't seeing opportunities to improve
[52:02] our services and collections and, you
[52:04] know, bulk loading these materials and and maximizing our hauling
[52:08] capacities by by
[52:10] >> So, it sounds like what whatever options
[52:11] we're looking at, this will help us meet
[52:13] all those. So,
[52:14] >> awesome. Okay.
[52:15] >> Thank you. And are we are we supportive
[52:17] of this purchase?
[52:19] >> Okay, we are.
[52:22] I need motion.
[52:25] >> Uh,
[52:26] >> yes. Motion requested.
[52:27] >> We need one.
[52:31] » If we don't then we're
[52:34] >> I'll make a motion that we approve 4.3.
[52:38] >> I'll second that motion.
[52:40] >> All in favor?
[52:41] >> I.
[52:46] So,
[52:48] uh, maybe I'm off a little too soon, but
[52:51] we have our our public hearing at 6. We
[52:53] also have, uh, Renee and Neiel have a
[52:56] presentation,
[52:58] um, on the customer solutions program.
[53:02] Um, I don't know if if it's worth it to
[53:05] start it for a couple minutes and then pause for the public hearing
[53:10] that will likely be very very short.
[53:14] >> Do you want a break?
[53:16] six minutes, right? Do you want to start
[53:18] for six minutes?
[53:20] >> Yeah,
[53:22] we didn't plan it to be hard.
[53:24] >> Yeah, it's okay.
[53:24] >> Wasn't getting alcohol.
[53:26] >> Okay. Thank you. Sorry.
[53:32] » No, it's okay.
[53:34] All right. So,
[53:38] just
[53:45] » um just to introduce you like a
[53:46] privilege to introduce um she she's been
[53:49] managing our our front office now for 10
[53:53] years. 12 years. 12 years. Yeah. A lot.
[53:56] So, so it's been it's been quite a
[53:58] while. And so, um, I gotta say, just
[54:00] working with her, um, she she started
[54:01] reporting up to me about two years ago,
[54:03] and wow, she blows me away. Constantly
[54:06] looking for cost savings, ways to really
[54:08] improve customer interactions. Um, just always thinking ahead. I always
[54:12] tease her and, um, my guy, whenever I
[54:16] ask them to do something, by the time I
[54:17] get back to my office, it's done. You
[54:19] know, it's just they're just really keen on that. And, um, a couple
[54:22] fun facts about Leo is she also just
[54:24] recently got engaged, which we like.
[54:28] So it's fun and then
[54:30] >> we all get invited.
[54:32] >> You don't want us to come.
[54:35] >> It's a very good wedding. She's already
[54:37] starting playing which is very very fun.
[54:40] And so and then uh she's also from
[54:42] Argentina. So we get to benefit from
[54:43] providers really well. Um so so yeah. So she manages uh our front office. She
[54:50] manages the website. She has learned so
[54:52] much over the past few years. So I'm
[54:54] really happy to do things quickly. um
[54:57] manages all of our technology and
[54:58] communications tech aspects of things.
[55:01] So she's she's multi-founded. So So
[55:03] that's my uh introduction on on there.
[55:05] She's you can read more in this slide.
[55:07] Um but yeah, she just she just it way.
[55:11] So it over to you now. All right. Um, so
[55:14] I'm gonna take some time and thank you
[55:17] for allowing me to do this and kind of
[55:20] present a little bit of what my uh team
[55:22] does and what our dayto-day looks like.
[55:26] So we'll start with the first um slide
[55:29] here and um so today I will walk through
[55:34] an overview of the customer solution
[55:35] program and team and how this office
[55:37] supports residents and operations across
[55:40] the district. Slide one, we can see the
[55:44] many ways our customers can get a hold
[55:46] of us. Um, when I started, it was simply
[55:49] just a phone call, um, an email. As um,
[55:54] time went through, we um, obviously
[55:57] changed the website, uh, allow customers
[56:00] to have more access to communicating
[56:04] uh, to us uh, through our website and,
[56:07] uh, email. Uh so with our phone uh
[56:11] basically we have customers that call us
[56:13] just to um for service uh questions,
[56:16] billing uh questions to take payments
[56:19] and any urgent services on their email.
[56:23] We do have on our website just lots of
[56:26] forms that they can submit if they have
[56:28] a miss if they have broken hands. Um so
[56:33] again everything's in the tip of their
[56:35] hands for them to do. they don't have
[56:38] they no longer have to call us or wait
[56:40] on the phone. Um then we created the
[56:43] live chat which when we started it was
[56:46] impressive that we had a lot of people
[56:48] that liked it and we seen those numbers
[56:52] grow. Um recently what I did too with
[56:55] our Facebook when you do messenger when
[56:58] you uh hit the messenger it will send
[57:01] you to the live chat when there are
[57:02] available. So that's a a really cool
[57:05] thing that now we're we're seeing people
[57:07] instead of just sending a message and
[57:09] waiting for someone to reply, they go
[57:11] directly they come directly to us and
[57:13] then the walk in. The best part I think
[57:16] for us, we get to have that face to face
[57:20] with our customers. Uh and we have those
[57:22] ones that have since I started, we see
[57:25] those ones always come in to make their
[57:28] payments and uh interact with us. So,
[57:31] it's always nice and we have ways of
[57:34] helping them do their reservations when
[57:37] they don't have computers or they don't
[57:39] understand. We have a computer for them
[57:41] available and we walk them through uh
[57:43] the process too. And the next slide
[57:49] here tells a lot about what we do in a
[57:52] year. Uh lots of phone calls, lots of
[57:55] emails, lots of chats. Um, again it it's
[58:01] amaz it amazes me because every year I
[58:03] track all of the phone calls and it it
[58:06] is it's less on phone calls more on
[58:09] online requests which to me it tells you
[58:13] that the things that we are doing the
[58:16] way that we're changing things it's
[58:18] working. Um, again, customers can easily
[58:21] just reach us without having to sit
[58:23] there on the phone, uh, waiting for us
[58:26] or communicating with us, which I think
[58:28] a lot of them do appreciate because they
[58:30] are at work and they're able to do
[58:32] things through, um, their phones or
[58:35] emails. Um, and again, live chat, it
[58:38] it's constantly going up. We do have
[58:40] that, but student will answer questions
[58:43] for them when we're not available.
[58:46] Um, next slide. Yeah. Yeah. So, let's pause for just a minute. So, do we
[58:52] need to Rachel, do we need to officially
[58:54] adjourn the meeting and then we don't
[58:56] need to adjourn this meeting. We just
[58:57] have a motion to open public hearing.
[59:00] >> So, moved.
[59:01] >> Second.
[59:02] >> All right. All in favor to um open the
[59:05] public hearing for on the proposed 2026
[59:09] leave your fees scheduled. We've gone
[59:11] over that multiple meetings. Uh just as
[59:14] a reminder that is for um optional or
[59:17] optin fees. None of the standard fees
[59:20] for the regular service are being
[59:22] adjusted um at this time. So um
[59:27] so the public hearing is now open to any
[59:30] member of the public that would like to
[59:31] comment.
[59:34] » Did we take a vote on that?
[59:36] >> Oh, sorry. Sorry.
[59:41] >> Oh, do we need to do a roll call vote?
[59:44] Mr.
[59:46] Hannah Barbieri
[59:47] >> here.
[59:48] >> Clark Bolan here.
[59:49] >> Emily Gray, we're saying yes.
[59:51] >> Yes or no?
[59:52] >> Yes. Yes. Yes.
[59:54] >> Yes.
[59:55] >> Voting to open the public hearing. Yeah.
[59:57] Not a roll call to
[59:59] >> Oh, sorry. I
[1:00:02] >> need earlier because I was thinking
[1:00:05] >> Okay.
[1:00:06] >> So, just a vote.
[1:00:08] >> Roll call vote, but still names.
[1:00:10] >> Yes. Yes. So, still do the names. But
[1:00:12] it's yes or no.
[1:00:13] >> They will say here.
[1:00:16] >> Hello you guys.
[1:00:20] » Adam Barbie.
[1:00:22] >> Yes.
[1:00:22] >> Clark Bullet.
[1:00:23] >> Yes.
[1:00:24] >> Emily Gray.
[1:00:25] >> Yes.
[1:00:25] >> Greg Shelton.
[1:00:26] >> Yes.
[1:00:27] >> Karen Henderson. Excused. Keith Zusbond.
[1:00:30] >> Hi.
[1:00:32] >> Lorie Stringham.
[1:00:34] >> Yes.
[1:00:35] >> Lindsay Longton.
[1:00:36] >> Yes.
[1:00:36] >> Marcy Houseman.
[1:00:38] >> Yes.
[1:00:39] >> Matt Holton
[1:00:40] >> here. And yes,
[1:00:42] >> Nick Sbury.
[1:00:44] >> Yes.
[1:00:44] >> Nicole Handy. Excused. Nick Griffin.
[1:00:50] >> Tessa Stitzer.
[1:00:52] >> Hi.
[1:00:54] >> Zack Jacob.
[1:00:55] >> Yes.
[1:00:56] >> Thank you.
[1:00:57] >> All right. So now, the public hearing is open for any
[1:01:02] member of the public that wishes to
[1:01:04] comment on this proposed midyear
[1:01:06] schedule meeting.
[1:01:12] All right, seeing as how there is none,
[1:01:14] we will close the public hearing. Um,
[1:01:18] should we just consider the adoption of
[1:01:19] the red link right now since we're
[1:01:21] dealing with that? So, let's do a motion
[1:01:24] to close the hearing. That one doesn't
[1:01:25] need to be close the hearing.
[1:01:28] >> Second. All in favor?
[1:01:30] >> I
[1:01:35] » Okay. And now I would accept a motion to
[1:01:38] adopt
[1:01:40] um resolution 445, a resolution adopting
[1:01:43] the 2026 midyear fee schedule.
[1:01:47] Anybody
[1:01:48] >> wants to adopt?
[1:01:51] >> I'm happy to do that.
[1:01:55] Clark, can we get a second?
[1:01:56] >> Second.
[1:01:57] >> Okay. We need to roll call this as well.
[1:02:00] >> You did
[1:02:03] second. Right.
[1:02:05] >> Okay.
[1:02:06] >> Do we need to roll call this as well?
[1:02:09] >> Yes. Okay. So, roll call vote on
[1:02:11] adopting the major feed schedule.
[1:02:14] >> Nice.
[1:02:15] >> Anna Marvier,
[1:02:16] >> yes.
[1:02:17] >> Clark,
[1:02:18] >> I grave.
[1:02:20] >> Yes.
[1:02:21] >> Rick Shelton.
[1:02:21] >> Hi.
[1:02:22] >> Jared Henderson.
[1:02:24] >> Excuse. Keith Zusbond.
[1:02:26] >> Hi.
[1:02:27] >> Lorie Stringham.
[1:02:28] >> Hi.
[1:02:30] >> Lindsay Longton. I
[1:02:31] >> Marcy Houseman.
[1:02:33] >> Hi.
[1:02:34] Matt Holton. Hi. M
[1:02:36] >> Sbury.
[1:02:37] >> Yes. Co.
[1:02:38] >> Excuse. Nick Griffin.
[1:02:40] >> Yes.
[1:02:41] >> Tessa Stitzer.
[1:02:42] >> Hi.
[1:02:44] >> Zack Jacob.
[1:02:45] >> Yes.
[1:02:46] >> Thank you.
[1:02:49] >> Um
[1:02:52] >> before we count the vote or
[1:02:55] >> Okay. So we have So the motion passes.
[1:02:59] Um and then everyone's think I a quick
[1:03:01] comment.
[1:03:01] >> Yes. I just want to point out we did
[1:03:03] remove per feedback last month from this
[1:03:05] fee schedule um any and all payment
[1:03:08] transaction fees.
[1:03:09] >> Okay,
[1:03:10] >> those have been removed. Uh but we would
[1:03:13] like to still discuss this as we
[1:03:14] approach calendar year 2027 uh and
[1:03:17] consider incorporating one or more of
[1:03:20] those um ideas that we've talked about
[1:03:23] in the past.
[1:03:25] >> Go ahead.
[1:03:26] >> All right, let's go back to Yale and
[1:03:31] Also,
[1:03:32] >> thank you. Thank you for coming out. Any
[1:03:35] questions before I continue?
[1:03:39] >> How many representatives take those
[1:03:41] calls?
[1:03:41] >> So, we have five of them that take those
[1:03:44] calls and they're all
[1:03:46] >> thousands. That's a lot.
[1:03:48] >> 31 calls a day per person. about just
[1:03:53] >> and on top of that we do emails and we
[1:03:57] do the jets and uh we also not only do
[1:04:01] we you know interact with the uh
[1:04:04] residents we do take care of title
[1:04:06] companies so whenever there's uh changes
[1:04:09] of ownerships those homes need to be
[1:04:12] assessed and there are a lot of homes I
[1:04:14] guess so and that's a lot of what it
[1:04:17] takes
[1:04:18] >> and if a representative has a question.
[1:04:20] Do they go to you to answer that
[1:04:22] question?
[1:04:22] >> Correct.
[1:04:23] >> And are you one of those five or you a
[1:04:25] sixth person?
[1:04:25] >> No, I'm the sixth. So I and I usually do
[1:04:28] the same work. I would never ask my team
[1:04:30] to do something that I'm not willing to
[1:04:32] do and I'm always on the phone. I'm like
[1:04:34] Renee mentioned I'm the only one right
[1:04:36] now in the team that speaks Spanish. So
[1:04:39] I'm constantly taking those Spanish
[1:04:41] calls. Uh, so which is nice because
[1:04:43] you're able to see what the what our
[1:04:46] customers are in need of and that allows
[1:04:49] me to be able to change things if I need
[1:04:52] to or fix things.
[1:04:56] >> Awesome. Nice. They're very lucky to
[1:04:59] have
[1:05:00] >> Nik.
[1:05:03] All right. So the next slide will be the
[1:05:05] um gateway for residents um services and
[1:05:09] on here customer solutions acts as the
[1:05:12] gateway for all incoming residents
[1:05:14] request. This includes service
[1:05:17] questions, program participation,
[1:05:19] veteran support, new service setup,
[1:05:22] issue investigations and scrap
[1:05:24] scheduling assistance. And in here
[1:05:26] basically we can see um the trail what
[1:05:30] we do. the customer gives us a call and
[1:05:33] there's always, you know, different
[1:05:34] scenarios of questions, whether it's
[1:05:37] broken cans or misses or issues that are
[1:05:40] happening um out in the field. If a
[1:05:43] driver um drops something or if a driver
[1:05:47] uh needs to come back because the can
[1:05:49] wasn't fully empty, uh that's where the
[1:05:53] customer gets a hold of us. And that's
[1:05:56] when we decide, okay, do we need to get
[1:05:59] a hold of operations and the field team,
[1:06:02] which we do that a lot of times with via
[1:06:05] uh WebEx, and we use the radios to uh
[1:06:09] communicate with the drivers when we
[1:06:11] need to. And uh so it's a process and it
[1:06:15] goes from customer to customers uh from
[1:06:17] residence to customer solution to
[1:06:20] operations and then back to us. A lot of
[1:06:22] times they don't we don't end up going
[1:06:24] to the operations and it goes to from
[1:06:27] residence to us back to the customer.
[1:06:30] But again, we always reach back to the
[1:06:32] customer to let them know uh the outcome
[1:06:35] of what or resolution of what their
[1:06:38] question or needs to.
[1:06:42] And in here, it's about the same of what
[1:06:45] I just explained, kind of going into the
[1:06:48] steps of what um it takes to do what um
[1:06:53] we do. Um when I'm saying it, it sounds
[1:06:56] like, oh, it's an easy step. Yes and no.
[1:06:59] because with that comes you know we have
[1:07:02] to uh verify a lot of things in the
[1:07:04] accounts. Uh we try to make sure that we
[1:07:06] have current phone numbers, current
[1:07:08] emails. Um then we review the history.
[1:07:12] Then we investigate whatever issue there
[1:07:15] is and then we create a service order
[1:07:18] which for us that's a ticket if there's
[1:07:20] a broken can or something that needs to
[1:07:23] be done. Um then we do get a hold of
[1:07:26] operations where needed. Um then
[1:07:28] operations will update us then we
[1:07:31] contact the customer back and then we
[1:07:34] notate the account. So with that it it's
[1:07:37] a process. We go through steps to make
[1:07:39] sure that we have all the needed
[1:07:41] information in case they were to call
[1:07:43] back and we're not there then the next
[1:07:46] representative can take over and sort of
[1:07:49] finish the work without wondering what
[1:07:51] we get.
[1:07:53] Then on our daily alignments and
[1:07:56] practices,
[1:07:57] um, one of my favorites is the morning
[1:08:00] huddle. We started this not too long
[1:08:01] ago.
[1:08:03] This is where I'm actually able to meet
[1:08:06] with my team. And again, it's sometimes
[1:08:10] two, three minutes, five minutes, but
[1:08:13] basically we get ready for the day. We
[1:08:16] know what we are facing. if there's
[1:08:19] challenges, if there are questions
[1:08:22] before, you know, we proceed with the
[1:08:24] day, we're able to answer that. Um, and
[1:08:28] basically take care of any needs um
[1:08:30] within the team that we need. Um, it's a
[1:08:33] way to communicate. I think that, you
[1:08:35] know, we are strong in communicating
[1:08:38] whether we're doing it with our team or
[1:08:40] with the field or managers. Um, we do a
[1:08:43] pretty good job when it comes to that.
[1:08:45] Uh then we also have um one of the
[1:08:49] customer solutions teams that will um go
[1:08:53] and attend the operations meeting. And
[1:08:55] to me that was very important to do
[1:08:57] because it makes them feel like they are
[1:08:59] part of the the team and they're
[1:09:02] understanding also what it takes on the
[1:09:05] other side to do uh their work, what
[1:09:08] operations has to do to also help help
[1:09:12] the master. Uh so they participate that
[1:09:15] and to us that's good because at the end
[1:09:17] of that meeting they come back and let
[1:09:18] us know what to expect, what their
[1:09:21] challenges are, what routes are not
[1:09:23] covered and so forth. And then the
[1:09:26] ongoing communication with field
[1:09:27] supervisors via WebEx throughout the
[1:09:30] day. So those are the ways that we
[1:09:32] communicate but we all stay in touch and
[1:09:35] we're able to help each other when we
[1:09:38] need to.
[1:09:40] And then here it's the impact of
[1:09:42] customer solutions office faster
[1:09:45] responses and the solutions uh you know
[1:09:48] trying to figure out what they need uh
[1:09:52] to make their you know their needs be
[1:09:54] faster instead of going through the
[1:09:57] website and not being able to find out.
[1:09:59] just having those um things being
[1:10:02] accessed to them or provided to them
[1:10:04] where it's just a click away or too easy
[1:10:06] for them to to find improve
[1:10:09] communications between residents, office
[1:10:11] staff and field operations. I think
[1:10:13] that's important because again we we
[1:10:17] need to hear what their needs are for us
[1:10:19] to be able to uh better our website, our
[1:10:23] communication skills. as we're always
[1:10:26] listening to that span digital access. I
[1:10:30] think that's important. Um when it comes
[1:10:32] to the website um technology changes,
[1:10:36] it's amazing uh the things that that's
[1:10:39] available out there for us and um I'm
[1:10:43] always excited to bring it to our
[1:10:45] website and implement it and do things
[1:10:47] where um it not only helps us but it
[1:10:50] helps the customer in the world. uh
[1:10:53] improve communication between Britain
[1:10:55] and his office staff office staff and
[1:10:57] field operations, expand digital access
[1:11:00] to district services, expanded digital
[1:11:03] access to um access to district services
[1:11:07] through online requests, live chat and
[1:11:10] mess tools. Um so again in here we have
[1:11:14] just different ways of us uh being able
[1:11:17] to um just key responsibilities of the
[1:11:21] team
[1:11:24] and this is us not all of us. We're
[1:11:27] missing a a couple of us in there. Um
[1:11:31] but again that's our team and I'm very
[1:11:34] proud of what they do. It is hard um at
[1:11:38] times for them, but uh like I mentioned,
[1:11:42] it it's fun to talk to the customers and
[1:11:45] especially those ones that um you see
[1:11:48] them come around all the time every
[1:11:49] three months now, every month. and um
[1:11:53] just it's amazing to see them grow and
[1:11:56] uh learning new ways of doing things and
[1:11:59] they're always open because with this we do have a lot of changes and um they
[1:12:06] accept it and they're doing great and
[1:12:08] apologies we're always willing to help
[1:12:10] the customers.
[1:12:12] So, thank you for allowing me to do this
[1:12:15] to show off my my team and then through
[1:12:18] this you guys have a chance to kind of
[1:12:21] uh see the appendex of that what when
[1:12:24] our inbound calls kind of hey we know it
[1:12:27] always happens through
[1:12:30] uh the scrap program
[1:12:32] to us it becomes really busy. Uh before
[1:12:36] we used to have the quarterly billing so
[1:12:38] we used to have scrap and billing at the
[1:12:40] same time. our phone calls were very
[1:12:42] high. Um but again, April through
[1:12:45] September, we do get a lot of phone
[1:12:47] calls. Um it's getting easier. I think
[1:12:50] people our customers are learning the
[1:12:52] system and how to enter their address.
[1:12:55] Uh so we kind of flash it but again in
[1:12:59] there you can see kind of a little bit
[1:13:01] of when our success.
[1:13:06] » That is it. I think so much.
[1:13:09] >> Thank you. Thank you.
[1:13:17] » You did great.
[1:13:19] >> We we appreciate you and all of your
[1:13:21] team that you you really are the um
[1:13:24] forward facing uh people that that our
[1:13:26] customers interact with and it makes a
[1:13:28] big difference. I mean, we've all had
[1:13:29] really bad customer service experiences
[1:13:31] and having really good customer service
[1:13:33] experiences just make a big difference
[1:13:34] for everybody and really affect how
[1:13:37] people feel about an organization.
[1:13:38] probably more almost more than a week.
[1:13:40] >> Yeah, thank you.
[1:13:41] >> Thank you.
[1:13:43] >> Um all right, so um we have um oh
[1:13:49] overview of new residential cost service
[1:13:51] comparison to the tri county combined
[1:13:53] public metropology area.
[1:13:56] Is that my right spot? Yes.
[1:13:58] >> Yes.
[1:13:58] >> Yeah.
[1:13:58] >> Thank you. So I'll I'll introduce this
[1:14:00] topic and then uh Renee will will
[1:14:03] continue to to take the lead here. So,
[1:14:06] um, probably about four or five months
[1:14:09] ago, uh, as I was kind of getting quick
[1:14:12] up to speed on all things at front waste
[1:14:14] and recycling, we kind of looked at what
[1:14:16] we had from a service and cost
[1:14:19] comparison, uh, throughout um, the Salt
[1:14:23] Lake County service area and looking at
[1:14:27] what that document entailed and how the
[1:14:30] information was presented, it was it was
[1:14:34] quite limited in nature, but it was also
[1:14:37] very difficult to interpret and to
[1:14:39] readily see, you know, the the the
[1:14:43] comparison in services and to really
[1:14:45] understand the the cost of the services
[1:14:47] and what those services were were being
[1:14:49] provided. And so, um, I've been working,
[1:14:51] or Renee has done an incredible amount
[1:14:53] of work to develop this very
[1:14:56] comprehensive new residential service
[1:15:00] and cost comparison that's looking at
[1:15:02] almost every city and municipality, uh,
[1:15:05] throughout Davis County, Salt Lake
[1:15:07] County, and Utah County. And one of the
[1:15:12] main things we're seeing and and I've
[1:15:14] been kind of speaking to this for for
[1:15:16] quite some time is that
[1:15:19] it's it's very it's almost impossible to
[1:15:21] directly compare one service provider or
[1:15:24] one city to another because the types of
[1:15:27] services that are provided, the
[1:15:29] frequency of services that are provided,
[1:15:32] the services that are provided through
[1:15:36] directly through user fees versus in
[1:15:38] some cases subsidized through general
[1:15:40] funds.
[1:15:41] is different in almost every
[1:15:43] circumstance.
[1:15:45] And so what we put this together here is kind of will be a living document.
[1:15:50] It's it's very um
[1:15:54] data heavy but in a way that we are
[1:15:57] trying to present it that is quickly and
[1:16:00] easily readily interpretable. So a green
[1:16:02] check would be you know a green is
[1:16:04] basically the top level of service. The
[1:16:06] purple is maybe that second tier of
[1:16:09] service. A red X is that it's not
[1:16:10] provided. So instead of just having
[1:16:13] shapes, we're using shapes with colors
[1:16:15] and and those to really understand and
[1:16:17] look at those cost comparisons across
[1:16:19] these these various service areas. One
[1:16:22] other thing that I I will say is that
[1:16:24] Was waste and recycling
[1:16:27] the way in which we have been designed
[1:16:29] to provide our services is in a lot of
[1:16:33] cases in my opinion unlike any other
[1:16:34] service provider. So there what I mean
[1:16:37] there's there's a lot of services we're
[1:16:39] providing that are unique from a
[1:16:43] sanitation service provider. One one of
[1:16:45] those biggest items I would say is the
[1:16:46] leaf bag election program, but we're
[1:16:50] also as as Gail just mentioned, you
[1:16:52] know, we're managing we have a 15 member
[1:16:54] board for 14 incorporated municipalities
[1:16:58] and towns uh all sorts of spotty
[1:17:01] unincorporated areas of the county that
[1:17:03] we're servicing that are geographically
[1:17:06] diverse but also very wide ranging. So,
[1:17:08] we're managing everything holistically.
[1:17:11] We don't receive a penny of property tax
[1:17:14] monies. We don't see a penny of sales
[1:17:16] tax monies. Everything that we're
[1:17:18] providing, all of these services uh that
[1:17:21] Rene will go over, this first kind of
[1:17:23] category is what we include in our base
[1:17:25] services rating, but everything is
[1:17:27] funded entirely from that base user
[1:17:30] service fee. So, our customer service
[1:17:33] team is funded through that. Um, our
[1:17:35] billing and account management teams are
[1:17:36] funded through that. My salary and my
[1:17:38] position is funded through all these
[1:17:39] things. All these things that we have
[1:17:40] fixed cost, internal costs, variable
[1:17:43] cost, but also our overhead cost are
[1:17:45] funded entirely through those. But we
[1:17:47] also and and my very strong opinion I
[1:17:49] think it's it's more of a fact than than
[1:17:52] not is that um those services we provide
[1:17:57] basically eliminate any need of our
[1:17:59] cities our partner cities to allocate
[1:18:02] resources or to expend any time and
[1:18:05] resources in managing building and m
[1:18:09] managing uh new movements or property
[1:18:12] ownership changes. Uh so we we handle
[1:18:15] everything in-house holistically. Uh and as you'll see as Rene kind of goes
[1:18:19] through this, you can't go through in every every level of detail,
[1:18:23] but oftent times cities are subsidizing
[1:18:25] customer service teams with general
[1:18:26] funds or other shared resources. And so
[1:18:29] um I feel that we're providing a very
[1:18:32] effective and efficient service. Um our
[1:18:35] customer service team is local. They're
[1:18:37] readily available. They're here five
[1:18:38] days a week. You're not waiting on hold
[1:18:40] for 20 plus minutes and listening to
[1:18:42] elevator music. There's so many things
[1:18:44] that we're doing that are providing
[1:18:45] service above and beyond that I think is
[1:18:48] of a significant benefit to our our our
[1:18:50] customers but also to our partner cities
[1:18:55] and the areas that we're servicing um
[1:18:57] and your constituents um through out of
[1:19:00] service area. So with that I will pass
[1:19:01] it on to Renee and let her kind of walk
[1:19:04] through this and hopefully have a
[1:19:07] valuable discussion on this new doc.
[1:19:10] >> Thank you. So these will be spared. I'm
[1:19:12] not going to go through every cell in
[1:19:14] here. Um, it's quite extensive as as
[1:19:18] Evan had said. Um, but I first wanted to
[1:19:20] call out a few colors up here. Um, as
[1:19:23] you can see, each city has has maybe a
[1:19:26] different shade or or similar on some,
[1:19:28] but um, what we tried to call out here,
[1:19:30] the the purple cities, um, they get a a
[1:19:34] discounted tipping fee. um the green um
[1:19:37] receives a discounted fee maybe at
[1:19:40] another spot besides Trans Jordan um
[1:19:43] which we do at the Salt Lake Valley um
[1:19:46] transportation and then the the PH shows
[1:19:51] that there's discounted fees in maybe
[1:19:53] some other sense. So for example, you
[1:19:55] know, maybe it's uh immigrated or it's
[1:19:59] another variant. And another thing I
[1:20:01] wanted to call out here at the top, what
[1:20:04] I did when I looked at the cost, some
[1:20:07] cities offer for folks to go ahead and
[1:20:09] opt out of recycling. And so what I did
[1:20:12] with the cost is I did it comparative to
[1:20:16] waste and recycling together. And then I
[1:20:18] pulled out if they were able to opt out
[1:20:20] of
[1:20:22] these services right here. It's broken
[1:20:25] down into everything that's included in
[1:20:26] the race, right? And sort of what
[1:20:28] evidence said, green means it's
[1:20:29] included. Um, purple means it's it's
[1:20:33] included, but it's a central, not so,
[1:20:35] you know, personal like at their home.
[1:20:37] And then this means it's just not
[1:20:39] included. And personally, I hadn't put
[1:20:41] the link where I found everything so
[1:20:43] that if anybody asked me a question, I
[1:20:45] could go back and find it. And also, as
[1:20:48] Evan said, it's a working document. So,
[1:20:49] we're able to go back and see if there's
[1:20:51] changes. So, I mean, just when I I was
[1:20:53] doing the bulky waste information, which
[1:20:55] we'll go to at another later month,
[1:20:57] comparing those services, um, things
[1:21:00] have changed just in the last month. And
[1:21:02] so, I was able to go in and find that.
[1:21:07] So, any questions? It's kind of
[1:21:09] self-explanatory here as I go through
[1:21:12] here. Um, if you want to see, most
[1:21:14] people are curious in the cost, right,
[1:21:16] of the services, right? I started at the
[1:21:18] most expensive locally and it's going
[1:21:20] down to the least expensive cities that
[1:21:23] we looked at.
[1:21:25] You can see here
[1:21:27] we expand it out.
[1:21:32] New costs are coming down.
[1:21:36] » But as costs go down, you see more red
[1:21:38] exits.
[1:21:39] >> Yeah. Yeah. The question I have though
[1:21:41] is how much of that recycling really
[1:21:43] makes it for the recycling?
[1:21:46] what we collect in a recycle routes 100%
[1:21:49] is going to a recycling facility whether
[1:21:51] or not depending on the amount of
[1:21:53] contamination
[1:21:54] or items that are in that bin that
[1:21:56] aren't supposed to be there those do get
[1:21:58] recovered and pulled out those do
[1:22:00] >> we know how much
[1:22:01] >> I think Nick's also asking right there's
[1:22:03] less of a marketplace for recycled
[1:22:05] materials true not true
[1:22:08] >> it's like any market goes up and down
[1:22:10] right
[1:22:10] >> yeah so was buying a bunch a decade ago
[1:22:13] and they bought less as of recent
[1:22:16] Right now, recycling muggers are not
[1:22:18] doing the best that they have been. That
[1:22:20] they're very volatile. I kind of
[1:22:21] presented on that last month with the
[1:22:23] different processing fees that we pay,
[1:22:26] uh, which are based on a variety of of
[1:22:28] factors. Everything that we collect
[1:22:30] that's in a recycle bin, unless we tag
[1:22:32] it and know that there's, you know, a
[1:22:34] large amount of contamination in it,
[1:22:36] does go to recycling facility and
[1:22:38] recover to the maximum extent, it's
[1:22:40] practical.
[1:22:41] >> Did we ever get a cost on recycling
[1:22:43] every other week?
[1:22:45] That's one of the things that we are
[1:22:46] planning to look at as part of this
[1:22:48] year's line of service financial
[1:22:50] assessments and to look at what that
[1:22:52] would look like from a every a week
[1:22:54] election standpoint as as
[1:22:56] >> yeah because these costs look really
[1:22:57] good but you know we've got a we've got
[1:23:00] a city that's going to be leaving us. So
[1:23:02] where does who picks up the cost?
[1:23:06] So this cost might be right now but
[1:23:09] what's it going to be in a year?
[1:23:12] >> Correct. And what you will see as a
[1:23:14] recurring theme on this and if you can
[1:23:16] scroll to the top is that most of the
[1:23:19] service providers in cities a very large
[1:23:21] majority are providing every other week
[1:23:23] recycling as opposed to weekly
[1:23:25] recycling. I'm accustomed to every other
[1:23:27] week recycling but also Flagstaff
[1:23:29] probably was uh in recent years they
[1:23:32] were providing weekly recycling as well.
[1:23:34] And so maybe it would be a decision
[1:23:36] based on each of our respective cities
[1:23:38] that we're servicing uh depending on
[1:23:41] what that would look like and as we look
[1:23:42] at the cost of providing uh that service
[1:23:45] and what could be the the the rate
[1:23:48] reduction potentially if we were to go
[1:23:50] to every
[1:23:51] >> okay but of course these I want to close
[1:23:55] that the the recycling facilities we we
[1:23:57] deliver to
[1:23:59] on average by 20% of what goes to that
[1:24:01] facility ends up at a landfill because
[1:24:03] it's either payment ated, it's the wrong
[1:24:05] material or it's not recoverable. Uh I
[1:24:08] toured the Rocky Mountain recycling
[1:24:10] facility earlier this week and I asked
[1:24:12] them what is their residual which is
[1:24:13] basically the output that ends up going
[1:24:16] to a landfill. Uh we know that our
[1:24:18] audits, our composition audits, most of
[1:24:20] our partner cities are less than 20%
[1:24:22] residual or contamination. Rocky
[1:24:24] Mountain Recycling, their overall
[1:24:26] residual rate from all the other areas
[1:24:28] they get from the entire plant is 25% is
[1:24:31] what they're telling me. So we're doing
[1:24:32] better than the average community
[1:24:35] collectively as a whole with all
[1:24:37] >> those
[1:24:41] historically I've heard 30 plus% of my
[1:24:51] » is this in our our packet online?
[1:24:54] >> No, this is not because it's was a very
[1:24:56] difficult item to to publish but it's
[1:24:59] something that we could certainly share.
[1:25:01] um if if requested.
[1:25:05] » What would be fun on this? What I would
[1:25:08] do if I had this and then I had your own
[1:25:10] institutional knowledge as well is like
[1:25:12] assign a weight or a percentage maybe to
[1:25:15] each service that's there and then that
[1:25:19] way you can score headtohead like if
[1:25:22] like you know we get 10 points we give
[1:25:24] five points bi-weekly or zero points if
[1:25:26] you don't you know go through and score
[1:25:29] everything. Well, you can kind of do a
[1:25:30] headto head and then divide it up by
[1:25:32] your cost per, you know, whatever. And
[1:25:35] then you have a a dollars, you know, a
[1:25:38] headto head
[1:25:40] metric can.
[1:25:42] >> Yes.
[1:25:43] >> You can actually compare what $14.
[1:25:50] » Yeah.
[1:25:50] >> You know,
[1:25:51] >> not every green check mark is equally as
[1:25:53] >> right. Exactly. Right.
[1:25:54] >> So, I mean that that would LS forward.
[1:25:58] I'm not asking anybody to do that. This
[1:26:00] is something I would do if I had the
[1:26:01] knowledge to figure out how important
[1:26:03] curbside green waste is compared to
[1:26:05] recycling compared to boxes. You know,
[1:26:09] boxes would probably
[1:26:12] a lot of weight.
[1:26:17] » Kevin, just really quickly, how does the
[1:26:18] every other uh pick up every other week
[1:26:21] for pickup for recycling work? the
[1:26:24] individual
[1:26:25] the individuals get to pick that or does
[1:26:28] the city pick that?
[1:26:30] >> These are by um I think city or contract
[1:26:33] that they're that provide. So So
[1:26:35] Wolfford being unique as we are, we
[1:26:38] could potentially offer that in a future
[1:26:40] time period that each city could decide
[1:26:42] on what level of service they want it.
[1:26:45] Rene's done some preliminary work on
[1:26:46] this. This would be something that we're
[1:26:48] planning to include in this financial
[1:26:49] assessment this year to look at what
[1:26:52] that pricing would look like, what those
[1:26:54] costs play on today.
[1:26:56] >> Great. So, it's not like back and forth
[1:26:58] where you're changing every month. It
[1:27:00] has to be a commitment. You know, you're
[1:27:02] working with that.
[1:27:04] >> And we're starting to gather and
[1:27:05] evaluate. Apologies. Oh, no. The the
[1:27:08] setout rate, the percentage of recycle
[1:27:10] cans that are placed at the curb through
[1:27:13] each service area. We'll start tracking
[1:27:15] that to see those does one city have the
[1:27:17] recycle cans out 80% of the time versus
[1:27:20] others have them out 30 or 40% of the
[1:27:22] time
[1:27:23] >> on a weekly basis
[1:27:24] >> get that information. So,
[1:27:26] >> starting to track that. We have some
[1:27:28] data, but we need to crush numbers and
[1:27:31] look at that
[1:27:31] >> because I would I would just guess that
[1:27:33] younger cities just because you've got
[1:27:36] bigger families or more people in homes
[1:27:38] would have more recycling and then
[1:27:40] cities that are like have older
[1:27:43] populations would do it less frequently.
[1:27:45] But I don't know that that's true. So,
[1:27:46] I'm really glad you're I think I think
[1:27:49] that' be really interesting. Yeah, I
[1:27:51] think I'm really excited that you're
[1:27:52] looking into this. Like it is just we're
[1:27:54] evaluating each of our services and um
[1:27:57] do we need to continue the way that
[1:27:59] we've been going or do we need to change
[1:28:01] the things that this is incredible
[1:28:05] for? Sorry, sorry, you have your hand
[1:28:07] up.
[1:28:07] >> Um which of the columns is most
[1:28:10] complicated to work as far as
[1:28:13] what will be the most?
[1:28:16] I would say probably Salt Lake City is
[1:28:18] probably one of the the closest
[1:28:21] to us in the items that you're author
[1:28:24] but again this just shows how
[1:28:28] pineapple we are you know it's policy
[1:28:30] making right and every community's
[1:28:31] decided what's most important to them
[1:28:34] >> which is different for everybody
[1:28:38] » and Salt Lake their way includes uh it's not an optin in or opt out it's mandatory green waste recycle
[1:28:46] a compost bin.
[1:28:47] >> Well, they have it's a three can system.
[1:28:49] They're much more, but they don't offer
[1:28:50] the landfill vouchers. Uh they don't do
[1:28:52] the leaf leaf bag collection. That's
[1:28:54] probably done through their public works
[1:28:55] department.
[1:28:59] » Yes.
[1:29:00] >> Y
[1:29:01] >> So, you
[1:29:03] should start be online, right?
[1:29:06] >> We're trying to transition to online for
[1:29:07] our doctor program, but we will offer
[1:29:10] that I think pretty soon people come
[1:29:11] here. They call us a mailing to
[1:29:14] >> pass them out of some of the meetings.
[1:29:17] >> Just better to keep track.
[1:29:19] >> It is. It's helping us to understand
[1:29:21] requested vouchers. Now we've enhanced
[1:29:23] recently our redeemed vouchers because
[1:29:26] for a while after I think postco we
[1:29:28] didn't know where the vouchers were
[1:29:29] coming from, right?
[1:29:30] >> It was just the number of vouchers that
[1:29:32] were redeemed as a whole. So we're
[1:29:33] working to
[1:29:36] increase our awareness of where those
[1:29:37] are coming from.
[1:29:41] All right. So, um, any additional
[1:29:44] questions as we look at this? Um, at the
[1:29:46] top here, this these services right here
[1:29:49] is everything
[1:29:51] was tracking to see if that was included
[1:29:52] in their base rate.
[1:29:54] >> So, as you can see before, you know,
[1:29:56] might say, well, but you do collect
[1:29:58] green sideways or curbside green waste.
[1:30:01] Yes, we do, but it's an additional
[1:30:02] subscription service, which is then down
[1:30:04] here. Here's some additional.
[1:30:09] No, it's there's a lot of progression
[1:30:11] going. I'll remind myself of some of it
[1:30:12] sometimes. So, so yeah, this is
[1:30:15] everything that would be included with
[1:30:16] the base service and these are
[1:30:18] additional items down here subscription.
[1:30:21] Yes, but many folks do not offer
[1:30:25] because in Salt Lake their green waste
[1:30:27] is included. So, yeah.
[1:30:31] in Davis County, the green waste
[1:30:33] collection is really growing in emphasis
[1:30:35] and I think there's new even cities that
[1:30:37] are taking on
[1:30:40] something that I I've kind of learned
[1:30:41] recently. One one thing I will also add
[1:30:44] to this is that we found it almost
[1:30:47] impossible to determine in some cases
[1:30:49] what of these services from other cities
[1:30:52] were being subsidized or offset of
[1:30:54] general
[1:30:56] >> almost impossible to to really determine
[1:30:58] that. Um, and you also see this
[1:31:00] discounted tipping fee. So, cities that
[1:31:02] are members of Trans Jordan landfills,
[1:31:05] um, those tipping fees are are actually
[1:31:07] sent directly to the cities and those
[1:31:10] cities, their their service providers,
[1:31:12] if they're private, they don't pay the
[1:31:13] tipping fees. The cities pay them
[1:31:15] direct. And so at that point, the city
[1:31:17] sets the fee for the resident for the
[1:31:20] cost of the collection service, but also
[1:31:24] the estimated cost of per resident for
[1:31:26] the disposal costs as well. But we know
[1:31:29] Trans Jordan currently, we pay $41 a
[1:31:32] ton. Member cities page $26 a ton at
[1:31:36] Trans Jordan landfill. Uh but we we do
[1:31:39] get a government discount rate at the
[1:31:41] Salt Lake Valley facilities. This year
[1:31:42] they did go up. We're paying 39 a ton at
[1:31:45] the transfer station and 31 a ton at the
[1:31:48] landfill at Salt Lake Valley which is in the northwest part of the county. So many different variables here. Uh
[1:31:56] Rene's done an amazing job and
[1:31:58] researching this and every time we look
[1:32:00] at this we kind of have new questions
[1:32:01] and talk about different
[1:32:03] >> interpretations of the question. Right.
[1:32:06] >> I think it's just it's really helpful to
[1:32:08] just see it organized like this just as you look at services and I think it's
[1:32:13] I really appreciate what Zach said about
[1:32:15] what the value of each service is. And
[1:32:19] then obviously just to include like the
[1:32:21] cost of each service and how that this
[1:32:23] is really helpful and tell it was a lot
[1:32:25] of work.
[1:32:27] >> Thank you very much.
[1:32:30] >> Love to get a copy.
[1:32:32] >> Yes.
[1:32:34] And I mean that's think about too as we
[1:32:37] continue to look at remodeling you know
[1:32:39] for future services like for your city
[1:32:41] what's most important
[1:32:43] for then you can
[1:32:46] >> I had that problem about
[1:32:50] >> yeah the other side of the table is like
[1:32:52] is a getting blasted
[1:32:55] >> and there are links in all of these
[1:32:56] cells but if we PDF that you you kind of
[1:32:59] lose all of that as well but one other
[1:33:01] thing I I I will say is that uh
[1:33:03] >> recently one of our partner cities did a
[1:33:05] comparison of Wolfford services and
[1:33:08] Wolfford cost directly compares
[1:33:10] comparing to West Valley City um and uh
[1:33:14] the results were very favorable towards Wilford. I don't want to call
[1:33:20] that particular city or board member
[1:33:21] out, but if they'd be willing to maybe
[1:33:23] make a couple comments about that, they
[1:33:25] would be great.
[1:33:26] >> Well, you know, the thing is when I was
[1:33:27] talking about research, for example, is we go out, we get cheaper service,
[1:33:34] but then we have to pay for the
[1:33:37] building.
[1:33:39] Then we got to put it together. They
[1:33:41] like they bill us, right? And now it's
[1:33:43] up to us to
[1:33:45] set our customers, right? now comes with
[1:33:47] the cost, but what does that cost? I
[1:33:50] don't know yet.
[1:33:54] >> And the startup of a billing department
[1:33:55] within a city that maybe doesn't build
[1:33:58] or something
[1:33:59] >> unless you carry out a contract that out
[1:34:01] with somebody, but then what's the cost?
[1:34:06] » You talk about that,
[1:34:09] you know, they have they, you know, they
[1:34:12] send them the deal. taking around maybe
[1:34:14] a roll of residents because they have
[1:34:16] that set up in your city.
[1:34:20] Well, we know what postcard costs just
[1:34:23] to our residents
[1:34:27] » and so we'll continue to bring more
[1:34:29] information and
[1:34:31] >> I think
[1:34:31] >> update those PGI and track all those
[1:34:34] savings and you know I think you know a
[1:34:36] lot of this was was spearheaded prior to
[1:34:38] my tenure with with this existing team
[1:34:40] but also with Pam and we're continuing
[1:34:42] to you know really be creative identify
[1:34:45] the same cause keep these rates where
[1:34:48] they're at but maximize our services,
[1:34:49] but also we're open to looking at
[1:34:52] varying tiers of services and and seeing
[1:34:54] what we may or may not want to adjust uh
[1:34:57] in the future. The booming box program,
[1:35:00] we don't do get very few participants.
[1:35:01] It's not a high cost. I wouldn't, you
[1:35:03] know, if we were storing trash at a
[1:35:05] score of 10, I would put booming boxes
[1:35:07] at 0.1.
[1:35:08] >> Yeah.
[1:35:10] >> Like Matt said, was a big deal. You
[1:35:12] know, each city's needs are totally
[1:35:14] different.
[1:35:17] I I think um looking at these kind of
[1:35:19] long-term things is another area
[1:35:22] to discuss at the retreat like the kinds
[1:35:24] of things the areas in which each of us
[1:35:27] feel like oh maybe we really need to
[1:35:28] look at
[1:35:31] I don't know I mean I don't know maybe
[1:35:32] most people won't use the Christmas tree
[1:35:34] so I'm just using that as example like
[1:35:36] areas that that we're looking are
[1:35:39] interested in reevaluating. Yeah,
[1:35:41] >> thank you very very much.
[1:35:43] >> And I guess one final thing I will say,
[1:35:45] long story short, you can't just compare
[1:35:48] the the cost or the rate of the service.
[1:35:49] There's so many other things to look at
[1:35:51] and we'll Rene, let's meet tomorrow and
[1:35:54] figure out how we can put this in a
[1:35:56] package and and distribute to to this to
[1:35:59] this board.
[1:36:01] Thank you. Thank you very
[1:36:14] hearing. We don't have a close session.
[1:36:17] No. Uh any other board business?
[1:36:22] >> Okay.
[1:36:22] >> How much for curtains for that?
[1:36:26] >> I'm almost reached.
[1:36:27] >> Now limits the time to meet.
[1:36:30] Yes. So, this looks like a tenative
[1:36:32] agenda for the April 27th meeting.
[1:36:34] Assuming that that doesn't end up being
[1:36:36] the retreat and we'll keep everybody
[1:36:39] posted. Um, I get a motion to adjourn.
[1:36:43] >> Second.
[1:36:44] >> All in favor?
[1:36:46] >> I
[1:36:48] thank you very much everybody.
[1:36:50] >> Thank you
[1:36:52] board.