[0:09] Can you
[0:13] » find
[0:18] switch to zone?
[0:22] » There is a phone call number.
[0:58] All right.
[1:27] Senator
[1:44] we still trying to let M in Um,
[1:52] did you make it on?
[1:55] >> Good morning everyone. Matt's here.
[1:57] Hopefully you can hear me.
[2:01] » We would like to go ahead and get
[2:04] started. Thanks everyone for being
[2:06] patient with technical difficulties.
[2:08] Karina
[2:10] and Barbary
[2:13] Clark.
[2:22] I see
[2:25] you here.
[2:29] Park Bullen's here. Sorry.
[2:32] Emily Gray here. Greg Shelton.
[2:35] Jared Henderson.
[2:41] Is that Jared? Okay. Lorie Stringham,
[2:45] >> I'm here.
[2:47] >> Brunard here. Lindsay Long
[2:52] >> here.
[2:53] >> Marcy Houseman.
[2:57] >> Matt Bolton
[2:59] >> here. Good morning.
[3:01] >> Nick Griffin.
[3:02] >> Yes.
[3:03] >> Nicole Handy here. Terry George here.
[3:07] Tessa Stitzer,
[3:10] Zack Jacob.
[3:13] Thank you.
[3:15] >> Did you get Clark here?
[3:18] >> Yes, you did. Thank you. Um, all right.
[3:21] Uh, we would now like to open the
[3:23] meeting for public comment. Any members
[3:25] of the public wishing to comment before
[3:28] this board, now is the time.
[3:33] All right. See, there is no public like
[3:35] post public comment. Um, we'd like to
[3:38] have as many people here these items on
[3:41] the agenda. So, we're going to move the
[3:42] agenda out of order. Um, so we're going
[3:45] to address items 3.7 and 3.8 now. Um,
[3:49] for those of you who are following along
[3:51] in your packet, we're going to be going
[3:52] to page uh 40. Um, and just to uh start
[3:58] this off, Rachel is going to kind of go
[4:01] into this more detail. Um this is the um
[4:07] the update of the withdrawal agreement
[4:09] with Caraman and the draft of the
[4:10] interlocal agreement with Carame. Uh I
[4:12] know a lot of us had a chance to talk to
[4:14] Evan about this. Um just as an
[4:17] introduction um this agreement was made
[4:22] um through a lot of work. I I I
[4:24] obviously wasn't there but I met him on
[4:26] their side as well. Um, I know Evan and
[4:29] Helen uh and Rachel have put in
[4:32] countless hours. We also created a
[4:34] working group to make sure that we were
[4:37] uh looking uh after all interests of the
[4:39] district and all geographical areas in
[4:42] the district. I sat on that working
[4:44] group uh for Holiday, Anna Barbieri from
[4:47] Taylorville, Greg Shelton from White
[4:49] City, Nick Griffith from immigration.
[4:54] Oh, and Lori Springham uh for Salt Lake
[4:56] County. Um so all of us sat on that
[5:00] working group and met frequently
[5:02] uh throughout the summer to uh
[5:07] to come up with this agreement. Um it
[5:11] has not to say it's been a labor of
[5:13] love, but it's been a labor.
[5:16] So we're gonna have
[5:18] um Rachel go over that uh now. Great.
[5:23] Um, so yeah, and just to begin, I wanted
[5:25] to also just give a little bit of an
[5:27] introduction um, and address some
[5:31] uh, thoughts and concerns that I've kind
[5:33] of been hearing from folks.
[5:36] Like, uh, Emily just said, this this
[5:38] agreement has been a product of
[5:40] extensive and sometimes difficult
[5:42] negotiations.
[5:43] I'd say what it really came down to at
[5:45] the end of the day was a a debate not so
[5:48] much about whether or whether Herming
[5:51] could or should leave because I think
[5:53] that we we kind of you know
[5:57] understood that that that was what was
[5:59] going to happen. But um it was the the
[6:01] disagreement really turned on what
[6:05] assets that um could take with them. And
[6:07] I think that's where we spend most of
[6:09] our time and and discussions. Uh so this
[6:13] agreement reflects a practical
[6:15] resolution to Herman's withdrawal. Um
[6:19] and not necessarily a concession that
[6:22] Herman owns a proportional share of
[6:25] district assets or was legally entitled
[6:28] to you know everything that it might
[6:30] have requested.
[6:32] Uh our district's position throughout
[6:34] this process has been that
[6:35] municipalities do not hold a
[6:37] proportional ownership interest in
[6:40] district assets. Um and and we did
[6:43] preserve that position expressly in the
[6:45] there's a clause there that that states
[6:48] that. So the transfers that we
[6:50] negotiated to Aramis agreement um are
[6:54] not in in recognition of an ownership or
[6:56] equity interest um per se. Uh and the
[7:01] agreement also has Haramman releasing
[7:02] any further asset related claims. So we
[7:04] can just kind of put this to bed and
[7:07] move on which is one of the biggest uh
[7:09] benefits of this agreement.
[7:11] Um so while we felt strongly about that
[7:13] legal position uh you know we had to
[7:16] evaluate all of this uh in consideration
[7:18] of the environment that this withdrawal
[7:20] was occurring. Herman was able to obtain
[7:24] uh new legislation creating a whole new
[7:26] withdrawal process. Um there was
[7:29] significant uh potential for continued
[7:32] legislative pressure. Um
[7:35] any any even thoughts of of litigating
[7:39] the issue to try to figure out where the right line is would have involved
[7:43] additional substantial expense and delay
[7:46] and uncertainty
[7:48] um and disruption to our ability to
[7:50] perform the services we need to be
[7:52] focusing on without any sort of
[7:54] guarantee that we'd get a better result.
[7:58] So, um, all that is to say that, uh,
[8:01] this negotiated, um, agreement is is
[8:05] what our small group at least considered
[8:07] to be a a a resolution that we could we
[8:11] could uh, live with. And that was best
[8:15] protective of the district given um, all
[8:18] the, like I said, the legal pressures we
[8:20] just discussed.
[8:22] um protecting our remaining communities.
[8:25] Uh we need to be focusing on on our
[8:27] remaining communities and providing good
[8:29] service there and not be fighting legal
[8:31] battles on the side. Um
[8:36] so this agreement gives Herman a defined
[8:38] um and limited package but also gives us
[8:41] and everyone else involved uh finality.
[8:44] uh Herman doesn't receive uh cash or
[8:47] fund balance in his reserves, real
[8:48] property or a set percentage of assets.
[8:52] Um as I'll get into it in as I go
[8:55] through the agreement, but um there is a
[8:57] transfer of of the containers and the
[9:00] carts and the um some trucks and that
[9:04] transfer is capped and subject to
[9:06] certain you know operational protections
[9:09] on our end uh to protect our remaining
[9:11] fleet and our needs. Um,
[9:16] and finally, I want to make a note that
[9:18] we see this agreement as only expressly
[9:21] being specific to Heramman's withdrawal
[9:24] and not establishing precedent or any
[9:26] other. Every future any any withdrawal
[9:30] ever is going to be analyzed on a
[9:31] case-by case basis under the own facts
[9:34] and circumstances and the applicable law
[9:37] at the time. And uh more to that point
[9:40] of the law, uh we see ourselves as
[9:43] perhaps trying to get back into that
[9:44] legislation and um clearing up
[9:48] clarifying some of the ambiguities that we saw and and had to deal with. Um
[9:54] so in the future, you know, any any
[9:58] request for this store is is going to be
[10:00] revised on a case by case basis.
[10:04] So, with that said, that's sort of
[10:07] big things out in front. Uh, I'm going
[10:08] to walk through the agreement and point
[10:10] out kind of the major points so that you
[10:12] know how this is going to go. Um,
[10:16] actually one more o overarching point
[10:18] before we move on. Um, we as a small
[10:20] group got to this point where we felt
[10:23] like we're good with the language just
[10:25] as of like the end of last week. So, we
[10:28] had enough time to get it here on the
[10:30] agenda. And I know that Evan has had
[10:31] oneonone and Emily's had some one-on-one
[10:33] conversations with many of you. Um, we
[10:36] wanted you guys to have the opportunity
[10:37] to vote on it today if everyone feels
[10:39] that they're ready, but it is a bit of a
[10:41] short turnaround. So, if anyone feels
[10:44] like you haven't had enough time to sit
[10:47] with this, think about it, have your
[10:48] questions answered, of course, we'll
[10:50] spend time doing that today as well. Uh,
[10:52] we can table the vote. Um, but just to
[10:55] note that if if we do that, we would be
[10:57] setting up a special meeting sometime in
[11:00] the next couple weeks to come back to
[11:02] this question. Um, rather than we can't
[11:05] wait all the way till the next uh month
[11:06] is basically what I'm getting at. Um,
[11:10] assuming that we're proceeding with
[11:12] this, which is the expectation that that
[11:14] we have operationally, Evan's team needs
[11:16] to be able to start actually working on
[11:19] this and we need to have enough time to
[11:20] implement the transition. So, we don't
[11:22] want to we don't want to wait too long.
[11:24] And our understanding is that this will
[11:25] be on Heramman's agenda. Is it next
[11:28] week?
[11:29] >> September 9th.
[11:30] How many weeks that is.
[11:33] >> Okay. So, that said, um I'm just going
[11:37] to scroll down. Let's see. So, section
[11:42] two at the bottom there.
[11:47] Oh, okay. Yeah. So, um, sorry, back up
[11:50] to the recital. In recital A, it just it
[11:53] states what kind of organization we are.
[11:55] Uh, we provide these services on a fee
[11:58] for service basis, operate through an
[12:00] enterprise fund supported by customer
[12:02] service fees. We do not impose any
[12:04] property tax and it lists the
[12:06] communities that we serve. That's been
[12:08] an important point for us because again
[12:10] we feel like the communities it's the
[12:12] residents who've paid and they have
[12:14] gotten the service that they paid for
[12:16] the fee for service concept rather than
[12:19] uh any sort of the cities aren't buying
[12:21] in to this organization. Okay, I could
[12:24] go into all that. I'm not going to have
[12:26] a whole legal discussion on how that
[12:28] works. Anyway, so back down to section
[12:30] two, the agreement and effective uh the
[12:32] withdrawal effective dates. So basically
[12:35] this agreement is just saying we're you
[12:37] know we mutually agreeing to the fact
[12:39] that Germany is withdrawing and the way
[12:41] the law works is it becomes legally
[12:43] effective upon the lieutenant governor
[12:45] issuing a certificate of withdrawal. So
[12:48] we'll sign this agreement signs this
[12:50] agreement as soon as it's signed by both
[12:52] parties. Herman has to send a notice to
[12:56] uh the lieutenant governor's office with
[12:58] a final local entity plant which is the
[13:01] map basically that they're saying this
[13:03] is the area that's being withdrawn from
[13:05] the district and then the lieutenant
[13:07] governor's office uh issues a
[13:08] certification and in my experience that
[13:11] happens usually pretty quickly. They're
[13:13] usually on top of that it usually only
[13:15] takes a couple weeks. Um and so that the
[13:18] way the statute is written like that's
[13:19] the effective date. We don't really get
[13:21] to pick a different effective date. So
[13:23] our anticipation is that that process
[13:25] will happen pretty quickly. Um but
[13:28] therefore uh going down to section 4, we
[13:31] have uh negotiated a continued service
[13:35] uh transition
[13:37] um until uh the end of October 31st as
[13:41] the actual transition date. So
[13:44] regardless of when the lieutenant
[13:45] governor certifies it as being official,
[13:48] we are negotiating that we will continue
[13:50] service until uh up through October 31st
[13:54] and so that there will be a formal
[13:56] transition. The reason we chose that
[13:58] date is it it makes sense on our side to
[14:02] have uh the services end at the end of a
[14:05] month for our billing purposes and that
[14:07] will produce a really clean transition
[14:09] for for us.
[14:13] Um let's see.
[14:16] We the asurances section says that we
[14:18] will continue to provide uh service
[14:19] without uh degradation of service prior
[14:22] to that transition date. So we did
[14:25] pointed out a few practical issues
[14:27] there. If if a new home comes online in
[14:29] that weird little window and transition
[14:31] date, we'll still give them a new can
[14:33] and all that. We'll do repairs and
[14:35] maintenance. However, we are probably
[14:38] not going to be uh accepting requests
[14:41] for new subscription based services
[14:42] during that window because that really
[14:44] doesn't make sense for anyone. So,
[14:46] that's the only quote unquote
[14:47] degradation of service that might occur.
[14:50] Um final billings and collections. Um,
[14:53] you know, we reserve the right obviously
[14:54] to to send out final bills and collect
[14:57] and in pay in in cases of non-payment,
[14:59] we are still authorized to use any of
[15:01] our regular collection methods,
[15:02] including placing a lean for past due
[15:05] services against the property. This is
[15:06] how we do our um annual certifications
[15:08] on the property tax rules for those that
[15:10] do not um pay in a timely manner. This
[15:14] is just saying that we will continue to
[15:15] be able to do that
[15:18] um if anyone doesn't pay during this
[15:19] window. Section six is the negotiated
[15:23] asset transfer. Um again we've agreed
[15:27] that this is not recognition of any sort
[15:30] of portion of ownership or equity
[15:31] interest. The statute does talk in terms
[15:34] of being able to transfer assets in in
[15:37] the case of withdrawal on the basis of
[15:39] like necessity of the parties. And so
[15:42] this is more in line with that than
[15:43] considering it as being a you just get a
[15:46] percentage because you were a member. Um
[15:49] so what we through much negotiation um
[15:53] settled on was uh a transfer of sideload
[15:57] collection trucks having an aggregate
[15:59] appraised retail value reasonably
[16:01] approximating $825,000.
[16:05] Uh this section contains uh methods of
[16:08] how select an appraiser. Um we will
[16:11] mutually select and and split the cost
[16:13] of the appraiser to come in and appraise
[16:15] the trucks. Um section C has
[16:18] identification of eligible trucks and
[16:20] this is a process that we agreed to
[16:23] wherein Evans team will identify a pool
[16:27] of trucks that are allowed to be
[16:30] considered as part of the um the
[16:33] transfer. Um it has a tiered formula so
[16:40] that they get a mix of trucks in that
[16:42] pool of different ages. And so we're,
[16:46] you know, we were not allowed to just
[16:48] give them all the lowest and the worst
[16:50] trucks in the pile, but at the same
[16:53] time, they can't just take all the best
[16:54] and the newest either. So, it's got to
[16:57] span. And so, once we have that pool put
[17:00] together, um the
[17:03] uh
[17:06] what is the word? the appraisal occurs
[17:08] and the appraiser will assign a retail
[17:11] value to all of those trucks after
[17:13] consideration of taking out some of the
[17:15] um equipment that we have inside the
[17:17] trucks that remain on our property.
[17:20] And then uh once we have values on all
[17:23] of the trucks within the pool, uh the
[17:26] city of Paramin has the ability to go
[17:29] through and basically pick and choose
[17:31] which trucks they want. um that uh gets
[17:35] as close as possible to that uh that uh
[17:39] target transfer value that I identified
[17:42] and recognizing that it would be a near
[17:45] miracle and possibility to be able to
[17:47] come up with an exact dollar amount that
[17:49] matches that.
[17:52] Um
[17:54] we uh we negotiated this language to say
[17:59] that
[18:01] um you have to they have to pick trucks
[18:03] that come closest to that value as
[18:05] possible. And if if they can't if it's
[18:08] within 3% either up above or below we're
[18:13] calling it like that's good enough and
[18:15] there will be no um further um true up
[18:18] so to speak. If we can't find any
[18:21] combination that falls within that 3%
[18:24] window down of the target value, then
[18:27] Evan has the ability to add more trucks
[18:29] into the pool and to try to get some
[18:31] more options that would create um a
[18:35] workable combination.
[18:38] Um if despite all of our efforts, we
[18:41] just simply cannot get a combination
[18:43] that is within that 3% and have the
[18:45] option of agreeing to a transfer that's
[18:48] you know a little bit above or below
[18:50] that. Um that would also include a
[18:52] dollar value true up but only to the
[18:55] extent that it was above or below that
[18:57] 3%. That 3% window would stay. But if
[18:59] let's say it goes up 4% then um either
[19:02] they pay us an additional that that
[19:04] additional 1% or we give them an
[19:06] additional 1% to get within that window.
[19:12] Um yes we did have a limit as well um
[19:16] due to our operational needs that uh
[19:19] under no circumstances can they take
[19:21] more than six trucks. That was important
[19:23] to us because we obviously we need
[19:26] trucks to be continuing to, you know, do
[19:29] our service to our communities and
[19:31] that's the number that our team settled
[19:33] on as being portable.
[19:36] Okay. Uh
[19:39] let's see. We say that the transfer of
[19:42] trucks will fully satisfy the
[19:44] requirements of this agreement. the law.
[19:47] Let me see. Uh the transfer of time of possession
[19:51] just talks about you know we we're
[19:53] transferring them as is where is without
[19:55] any representation or warranty. Um we
[19:59] will remove um our wolfward labels from the trucks and they will just take
[20:07] them as is and then become responsible
[20:09] for registration, licensing, insurance
[20:11] on all that.
[20:13] Um,
[20:15] let's see.
[20:18] Okay, all the rest of this I'm going to
[20:19] just skip over. It's just more or less
[20:21] factual terms. So, then we get to
[20:23] section 8, the transfer of uh garbage
[20:27] and recycling carts. Um, as part of our
[20:30] negotiations, we agreed to basically
[20:32] leave the residential carts uh where
[20:37] they are. residents can keep their
[20:40] garbage and recycling carts.
[20:43] Um
[20:47] see this is only the uh 90 to 96 gallon
[20:51] carts issued for regular service. Um it
[20:54] does not include any other
[20:58] larger containers that we see.
[21:02] Let's see. Um
[21:07] I'm going to skip down. These are also
[21:10] uh transferred as is. No warranty.
[21:14] Uh the important section is removal of
[21:16] identification. Within 180 days after
[21:19] the transition date, the city shall
[21:22] ensure that all of our um names are
[21:25] covered on the cards. What our
[21:28] understanding is is that they have a
[21:30] plan to place a sticker on the top of
[21:33] the every cart that um completely
[21:36] obscures our information and states the
[21:39] new company and contact information for
[21:41] that company. And to the extent that our
[21:44] carts have um logos on the sides, uh we
[21:49] negotiated that that was still important
[21:51] for us for those to be removed and they
[21:54] can remove those in in either by also
[21:56] doing stickers or even just by spray
[21:58] painting over them. So, you know, people
[22:01] with eyeballs can still see what was
[22:02] said under the spray paint, but it would
[22:04] be a clear indication that that is no
[22:06] longer um the party that that owns this.
[22:09] We don't want anyone contacting us for
[22:12] issues. I I'm sure that we'll still get
[22:13] that to some extent just because people
[22:15] are used to us being a service provider,
[22:17] but um we don't want it being basically
[22:20] advertised that that this is our
[22:23] cards and our issues or there any
[22:26] service issues that they should prompt
[22:27] us.
[22:29] Um
[22:32] okay, then number nine, retention of
[22:34] remaining assets and liabilities. This
[22:36] again just goes into that point of
[22:38] everything else is that we haven't
[22:40] mentioned is not being transferred um
[22:43] assets, liabilities and incomes.
[22:47] Uh 10 is a full satisfaction and release
[22:49] of asset claims
[22:51] meaning like I said before this is it
[22:53] we're putting into bed. This is what
[22:55] everyone gets.
[22:58] Uh we're getting into more liquid stuff.
[23:00] Number 12, the customer data transfer
[23:03] requires within 30 days that we uh put
[23:06] together the data package necessary that
[23:09] they need that has the customer name,
[23:12] service addresses, all of our basically
[23:15] computer data on on all the residents um
[23:19] so that they know who they're serving.
[23:21] Um
[23:24] let's see customer communications is the
[23:26] responsibility of city to uh notify
[23:29] customers of the transition and and
[23:31] that's on them to make sure that they
[23:34] adequately notify their customers of of
[23:36] the of the transition and we will
[23:37] reasonably cooperate of course but um
[23:39] the primary uh obligation is on them to be the notifier and I am certain that
[23:44] we will continue getting calls for a
[23:46] long time but we'll just
[23:47] >> transfer them to the city.
[23:50] um
[23:52] termination of statutory financial
[23:54] restrictions. This is a technicality,
[23:55] but that that law that uh the bill that
[23:58] got passed um during this legislative
[24:00] session had
[24:02] a clause in there that basically
[24:04] restricted us from incurring any new
[24:06] debt, issuing bonds, etc., etc. after a
[24:09] city asks to leave. Like basically, they
[24:11] put a freeze on us from conducting any
[24:13] business like that until we get this
[24:15] withdrawal uh resolved. And so this is
[24:18] just expressly stating that that that
[24:21] ban is lifted as soon as this agreement
[24:23] is passed.
[24:27] Um okay, now we're getting really into
[24:29] boiler plate that remains the
[24:30] responsibility for accident emissions.
[24:34] Uh number 17 is important, continuing
[24:36] independent contracts. We do have some
[24:38] independent service contracts in the
[24:40] parame uh to serve private roads. Those
[24:42] are private contract based agreements.
[24:44] those are private roads and we have a
[24:46] private contract with those uh areas.
[24:49] This withdrawal does not affect those
[24:51] private contracts that we may have and
[24:53] so we will continue servicing those up
[24:55] and until we you know make a different
[24:56] arrangement but we can't cancel those
[24:59] contracts through this process and
[25:01] whether we decide to continue servicing
[25:03] those areas or let those go that will be
[25:05] a operational uh conversation of our
[25:08] team.
[25:10] Um I think that's basically it. We have
[25:12] the whole section here about the
[25:14] sections to comply with the interlocal
[25:16] cooperation act.
[25:19] Um everything else is legal boilerplate
[25:22] I believe. Sure. Yep. That's it. So
[25:26] that's the agreement we came down to and
[25:30] what our intention is. If there's any
[25:32] discussion now we'll take that. Then uh
[25:35] our next agenda item is the actual
[25:37] approval. So people if someone feels
[25:40] prepared to make a vote we can make a
[25:41] motion. and a second. And then at that
[25:43] point, we'll also open it up for, you
[25:45] know, one last call for discussion on
[25:46] the motion.
[25:50] » Yeah.
[25:53] >> Um, thank you.
[25:54] >> I may have absolutely
[25:57] >> absolutely good. So, I just want to
[25:59] point out a few items. So, and for a
[26:02] benchmark for consideration, the cost of
[26:04] a new sideload truck these days well
[26:07] exceeds $400,000.
[26:10] So, two brand new trucks, whether it's
[26:13] diesel or even CNG, which are more
[26:15] expensive, uh would exceed the $825,000
[26:21] uh item that has been identified in this
[26:22] agreement. Currently, we have 56 side
[26:27] loads as part of our fleet that we tried
[26:30] to maintain when we replace new trucks
[26:32] and we ultimately sell those remaining
[26:35] items off. We've done an analysis. We've
[26:39] identified that moving forward we will
[26:42] need a minimum of 50 trucks. Hence the
[26:45] determination of the six trucks maximum
[26:48] as part of this agreement.
[26:50] Another item that I will point out is
[26:52] that we've done um some some rather
[26:55] robust internal financial analyses and
[26:58] we also had a third-party financial
[27:01] impact analysis performed uh which does
[27:04] show a slight deficit as as it pertains
[27:07] to the loss of revenue and the
[27:10] realizable reduction in expenses.
[27:14] But in both studies and both scenarios,
[27:16] especially with all the initiatives
[27:17] we're taking, the PGIs and cost savings,
[27:20] it does show and demonstrate we can
[27:22] readily absorb this reduction in service
[27:24] and revenues that does not indicate any
[27:27] sort of immediate nor short-term need to
[27:31] adjust or raise our base services. So, things are looking positive from that
[27:37] perspective. Um, as Rachel mentioned,
[27:40] you know, this has been a product of of
[27:43] my entire first year here with the
[27:45] organization. My my my oney year
[27:48] anniversary is actually August 25th. So
[27:51] what you guys seen at that
[27:53] marvel at this point,
[27:56] >> myself and and the team and Rachel and uh Chair Gray and and many other of
[28:02] our board members have spent a
[28:04] exorbitant amount of time on this
[28:06] agreement. And although it's not a best
[28:09] case scenario, it does appear to satisfy
[28:13] both parties uh collective and uh
[28:16] interest. It looks like we have a mutual
[28:18] understanding of this. And and from my
[28:20] perspective, it's it's best that we just move on and continue to uh
[28:25] evaluate, enhance, and optimize our
[28:27] services. Uh and hopefully put this
[28:30] behind us uh as soon as possible. That
[28:32] way we can focus on some of the larger,
[28:34] more important initiatives to better
[28:36] service and continue the services we
[28:38] provide to our remaining partner cities
[28:41] and the customers throughout S.
[28:44] >> Thank you. Um so now I'd like to open up
[28:48] for discussion. It sounded like there
[28:50] was somebody online
[28:53] like to to
[28:54] >> Yeah, this is Matt from Cottonwood
[28:57] Heights. I just as someone who was not
[28:59] part of that working group uh but who
[29:02] has read this agreement and also
[29:05] witnessed and watched the process at the
[29:07] legislature and all that has taken place
[29:10] thus far. I just want to commend our
[29:12] team for doing the amazing work that
[29:15] they've done and the time they've put
[29:16] in. And I do want to also echo Evan's
[29:19] sent sentiment that I believe it's best
[29:21] for the districts in our best interest
[29:23] to uh take this agreement to approve it
[29:26] today and to move forward. Those are my
[29:29] comments. Thanks so much.
[29:32] >> Thank you, Matt. Um
[29:38] volume
[29:40] to that control.
[29:44] Okay, we'll we'll keep going while we
[29:45] work on that. Any other comments that
[29:48] people would like to make? I
[29:49] >> I feel somewhat unclear about in the
[29:53] moving forward process
[29:56] um if other entities want to withdraw
[29:58] from our district. How it's that case
[30:02] byase basis and this will be I'm just
[30:07] worried about again. So I think I think
[30:09] the thing to to clarify is is this
[30:12] agreement
[30:14] um is a negotiated settlement. It's not
[30:17] something that um
[30:20] >> dictated
[30:20] >> is dictated by law. And so if another
[30:23] entity were to move forward um this
[30:26] wouldn't be seen as the precedent for
[30:28] how to do that. Does that make sense?
[30:30] >> Yes. Thank you.
[30:31] >> And and and uh Rachel was very clear to
[30:33] make that explicit in the in the labor.
[30:36] >> Yeah.
[30:36] >> Did that answer your question? Yes. Yes.
[30:38] Thanks.
[30:39] >> That was a concern that I had too was is
[30:42] okay, somebody's now watching this, you
[30:45] know, I I don't want to point fingers in
[30:47] anybody, so I'll pick on somebody's not
[30:49] here. Say Kurts.
[30:57] Let's just say Karns, for example, is
[30:59] watching this. got we should be worse
[31:01] too watch and see how this plays out
[31:04] >> and they you know they end up getting
[31:07] coming out smelling kind of rosy and
[31:09] district coming out smelling a little
[31:10] less than rosy
[31:13] we want to look at this and see what we
[31:14] can get and so that's the the concern
[31:17] that I had um I know legally we're not
[31:19] setting a president but practically
[31:21] we're kind of you know opening the
[31:24] kimono a little bit and saying this is
[31:26] kind of how this works um so that's kind
[31:30] I I can I can speak to that but on the
[31:34] team wants to speak to that as well.
[31:35] That is that is definitely something
[31:37] that was discussed a lot in at length in
[31:41] the working group. I think we all we all
[31:42] saw that um for this immediate situation
[31:47] we felt like given um given the
[31:51] political um
[31:54] political environment that we're working
[31:55] at, we needed to resolve this fairly
[31:58] immediately. And our hope is because
[32:00] there was some ambiguity between the way
[32:03] we understand our position and and the
[32:05] way her understo
[32:09] uh very soon so that we can clarify
[32:12] things so that it will not be a problem
[32:14] >> because there's going to be a tipping
[32:15] point.
[32:16] >> Agreed.
[32:16] >> If if
[32:19] and and
[32:27] the larger
[32:29] areas, right? If they start with drug,
[32:32] there's a tipping point where this isn't
[32:34] you can't keep doing this and still have
[32:35] a business.
[32:36] >> Agreed. And I and I would say that I
[32:38] don't think that would be our
[32:41] Yeah. I don't I don't want to get there.
[32:43] I think that's what I'm saying is is I
[32:45] don't want to I don't want the first
[32:47] domino that's falling here to be
[32:49] something that's going to lead to the
[32:51] dissolution of this. And if it does,
[32:54] >> how do we navigate? Right. So that's I'm
[32:57] again you're right dealing with
[32:58] legislation given a whole new
[33:02] the only other thing I was going to say
[33:03] is I've been married 28 years. This is
[33:05] my first divorce agreement and uh go get
[33:07] visitation right from the truck.
[33:13] Should we go visit say?
[33:19] » I I would just add that
[33:22] we were kind of put in this position
[33:24] like we don't get the choice of saying
[33:27] we don't want to set any precedent at
[33:29] all. So, we're just not going to allow
[33:30] this like it was happening, you know,
[33:32] and that's that's the hard thing is like
[33:35] to be told like you you absolutely have
[33:37] to let cities leave. And that was a very
[33:39] clear directive of the legislature that
[33:41] they don't feel like cities should be
[33:44] not allowed to leave if they don't want
[33:45] to. So in that context like we had to do
[33:49] it somehow and like no matter what you
[33:50] do, yeah, you're going to look at as
[33:53] being presidential. But um yeah, so
[33:57] we're definitely preserving our ability
[33:59] to argue our all of our legal points
[34:01] next time if anybody wants to come out.
[34:03] But the bigger thing I think to to to
[34:06] remember and and I think it's our bigger
[34:08] focus as Evan can speak to is a renewed
[34:11] effort of making sure that everyone
[34:14] remains
[34:16] sees the value of the organization and
[34:18] is really happy. And I think we've done
[34:20] a lot in that regards and that's going
[34:22] to be our strongest uh uh key here is
[34:26] just continue to be providing really
[34:29] good service and make it so that no one
[34:31] would ever want to be get any better
[34:34] elsewhere. So I think I think that's one of the main goals. But
[34:41] >> so yeah, I I would say it's all the
[34:44] concerns. We we see where you're coming
[34:46] from, but we really felt like being able
[34:48] to provide the best service and even as
[34:50] we go through the meeting today and talk
[34:52] about some of the future initiatives
[34:53] that we're looking at, we see that we
[34:55] really the direction that the district
[34:57] wants to go. Um, and hopefully putting
[35:01] this to bed, um, and then working on a
[35:04] plan to clarify the law in the future
[35:07] can, um, not only help us provide the
[35:09] best service, but also, um, make sure
[35:12] that we're clear, uh, on the legal
[35:14] vision.
[35:18] I I want to just echo the appreciation,
[35:21] but I know this has been countless hours
[35:24] for board members and staff and legal
[35:27] that just how much we appreciate, you
[35:30] know, that we're able to make this
[35:31] transition without having to raise
[35:33] rates, without having to, you know,
[35:36] shrink staff and so on. Thank you.
[35:39] >> Thank you.
[35:40] >> I go that. Yeah, I know has worked
[35:43] really hard to protect the staff in in
[35:46] all of this, which is not an
[35:47] insignificant task. Um, and and I
[35:50] appreciate that that he cares that much
[35:52] about about our staff and that it's just
[35:54] something that's been really impressive
[35:56] through all these conversations that
[35:57] he's brought up repeatedly that I hope I
[35:59] hope the staff knows how much that he
[36:01] can work on this with this very
[36:02] difficult situation as well. So, that's
[36:04] true. It's very admirable.
[36:07] >> Any other comments?
[36:13] motion. Yeah, we take a motion to adopt
[36:17] resolution
[36:19] 448 approving the interal agreement
[36:23] terms of withdrawal from the city.
[36:30] » Matt Holton second.
[36:32] >> So got a motion and a second. Um do we
[36:35] have any final comments discussion on
[36:38] the motion?
[36:41] Let's do a roll call vote.
[36:47] » Barbary
[36:49] Clark.
[37:01] » Yes.
[37:02] >> Shelton.
[37:05] » Jared Henderson.
[37:08] Abstain
[37:14] spring
[37:20] is muted.
[37:28] » Still muted.
[37:29] >> You're muted.
[37:34] » Let's keep going.
[37:36] Lee Brunber. Yes.
[37:39] >> Lindsay Lton.
[37:41] >> Yay.
[37:44] >> Percy Houseman.
[37:47] >> Matt Holton.
[37:50] » Yes.
[37:53] >> Nick Griffith
[37:55] >> with comment to thank the staff and
[37:58] effort to protect the district's
[38:00] long-term viability and its best
[38:03] interests.
[38:07] Nicole Henby.
[38:09] >> Yes.
[38:10] >> Terry George.
[38:11] >> Yes.
[38:12] >> Tessa Stitzer.
[38:15] >> Zack Jacob.
[38:16] >> Hi.
[38:21] » Lorie Stringham.
[38:23] >> I.
[38:27] » All right. Um we motion passes and we
[38:31] will go back to the agenda. I just want
[38:34] to thank everybody. I know this has been
[38:36] a difficult uh process and decision. Um
[38:39] and once again
[38:42] the work of the staff has been
[38:43] phenomenal on this.
[38:52] » Well, just you wait. We're got a lot to
[38:53] talk about.
[38:55] >> So, let's go back to um the consent
[38:59] items. Uh, we need to approve the
[39:02] minutes from the July meeting. Get a
[39:05] motion for that.
[39:06] >> I move we approve those minutes.
[39:09] >> Second.
[39:11] >> Motion in a second. Uh, all in favor?
[39:17] » Second.
[39:22] » All right. Um, moving on to the business
[39:24] items. Uh, the general manager report.
[39:27] Um, from Eddie.
[39:28] >> Yes. Thank you. I'll be very brief
[39:30] today. Uh just some some verbal updates
[39:32] and next month kind of transition
[39:34] between PGI updates and formal
[39:37] presentations and an effort to get
[39:39] through all the other meeting content.
[39:40] Just a couple brief updates uh for the leader today. Uh we recently
[39:45] initiated a five-star Google review
[39:49] campaign. Uh historically we did have
[39:52] the best ratings on Google. Um, as of
[39:54] July 13, we had a total of 185 reviews
[40:00] with an unfavorable score of 2.4 stars
[40:04] out of five on Google.
[40:06] >> So, we we we recently initiated um kind
[40:11] of a a a goal and a kind of a um what's
[40:15] the right word? What do we call our
[40:16] challenge?
[40:17] >> A challenge. Vice Google review
[40:19] challenge. And so since that time, which
[40:21] this only started very early August, we
[40:24] have gained from our July benchmark 100
[40:28] reviews. So we're now at 285 reviews and
[40:32] our Google stars have increased from 2.4
[40:35] to currently 3.3 out of five. Um, and
[40:39] there's a lot of things that we've
[40:40] discussed. There's a lot of ongoing uh
[40:42] public relations building initiatives, a
[40:45] lot of items to demonstrate the value of
[40:48] our services. Those are also things I've
[40:50] been prioritizing on and working through
[40:52] throughout my tenure and will continue
[40:54] to do that.
[40:55] >> How how are you like how are you
[40:58] encouraging people if they did something
[41:00] to get those
[41:00] >> Yeah. So so we have
[41:01] >> double your reviews almost
[41:03] >> we have a variety of recognition and
[41:05] incentive uh rewards that we provide to
[41:08] our team members. And so an effort to to
[41:11] really kind of boost it because we've
[41:12] been talking about it for a while and
[41:14] been trying to kind of build this you
[41:16] know review. We have QR codes at our
[41:18] front desk and we remind people to do
[41:20] that. Uh we created a a incentive
[41:22] challenge for our customer solutions
[41:24] team.
[41:26] >> The the customer solutions team, we ran
[41:28] this from August now through the month
[41:30] of November. So the customer solutions
[41:32] representative based on our existing
[41:34] recognition programs and rewards that we
[41:36] have. the the person who has the highest
[41:39] number of five-star reviews uh from a
[41:42] customer that references their name in the review uh will receive an
[41:47] incentive reward of $500 at the end of the year. And then the person who
[41:52] receives the second highest number of
[41:55] fivestar reviews with their name
[41:56] reference receives a second place
[41:59] incentive bonus of $250
[42:02] subject to taxes and applicable
[42:03] deductibles. You have something to add?
[42:05] >> Yeah, I do. Um, I think one of the
[42:07] things that's really helped us also is
[42:09] our new communication channel, which is
[42:10] text messaging, because it's a lot
[42:12] easier for our customers to go in and
[42:14] just click that link and go do the
[42:16] review right away versus the QR code and
[42:19] everything else. So, I think that's
[42:20] really helped us get some of those
[42:22] policy reviews out.
[42:26] So within budget within you know our our
[42:28] approved policies for example um we do
[42:31] have a monthly recognition uh program
[42:33] for all of our team where uh employees
[42:36] and and their peers recognize people for
[42:38] something going above and beyond and
[42:40] each month we present that as part of a team meeting. There are um voluntary
[42:46] rewards as part of those as well to kind
[42:48] of boost morale and make sure folks are
[42:50] recognized in an industry that's
[42:52] oftentimes out of sight and out of mind
[42:54] and make sure that they're they're
[42:55] recognized all over.
[42:57] >> I attended a water users conference
[43:03] and uh they said that if the only time
[43:04] they ever hear from your from your
[43:06] organization is when your pipe breaks
[43:09] up. That's why yours are always low and
[43:13] service organizations
[43:15] think about you.
[43:19] » Absolutely.
[43:20] >> They almost never mess up.
[43:26] » A few other brief updates. We continue
[43:29] to service uh over 80 scrap containers
[43:32] per day throughout the season. We're in
[43:34] Mil Creek currently. uh compared to the
[43:36] past average of of of three consecutive
[43:38] years, we were averaging about 60
[43:40] containers a day. So we're still well
[43:43] over a 33% increase in this year's
[43:45] containerbased services uh which is a
[43:48] result of of many items later this year.
[43:50] Probably come October, we'll have a more
[43:53] comprehensive uh overview uh and provide
[43:56] some data as to this year's scrap
[43:58] program once it's all said and done and
[43:59] have some uh some new numbers for that.
[44:03] However, at the same time, we continue
[44:04] to evaluate the uh perspective curbside
[44:08] multi-waste model. Uh today, we do have
[44:11] some information uh that Rene's put a
[44:13] lot of uh time and effort into as kind
[44:15] of some some conceptual preliminary
[44:17] models on the financial piece, but also
[44:19] on the operational capacity for such a
[44:22] program. If you decide to move forward
[44:24] next month, there will be a lot more
[44:26] presented as as this the specifications
[44:28] of the program, size of the pile, what's
[44:31] accepted, what's not accepted, how do we
[44:33] manage your control code compliance
[44:35] concerns throughout the main service
[44:37] areas. Uh but as part of this analysis
[44:40] that Rene will largely present here
[44:42] later today, we've been meeting with
[44:44] other cities that do have existing
[44:46] herbite meeting. And so very recently we
[44:50] met with uh city of Flagstaff who I
[44:53] worked with before and managed a
[44:55] curbside bulky waste program. We also
[44:57] met with the city of Scottsdale in
[44:59] Arizona that I've collaborated and built
[45:01] relationships with. They service I think
[45:03] it was close to 80,000 residential
[45:06] homes. So kind of a similar uh number of
[45:08] households that they're servicing. Then
[45:10] recently, just last week, we met with
[45:12] the Sandy City Public Works Department
[45:14] to talk about how they manage their
[45:17] bulky waste program, uh, needs and
[45:19] methods, frequency of service, capacity
[45:22] from an operational perspective as well.
[45:24] So, so more to come on that and this is
[45:26] all helping to for us to kind of build
[45:28] our public relations and to to meet with
[45:30] the departments that we haven't met with
[45:32] before, for example. Uh, and also
[45:34] recently, uh, I met with, uh, the Utah
[45:37] Recycling Alliance that supports and uh
[45:40] basically coordinates a variety of these
[45:42] charm events. You may have heard of
[45:43] this, the community harvests.
[45:48] Uh so trying to boost our collaboration
[45:50] with them. There is a event coming up in Murray and they they partner with a
[45:55] variety of of different vendors. We're
[45:57] going to see how can we help to better
[45:59] support those and grow our public
[46:01] presence, provide some support from uh
[46:04] recycling and recovery perspectives
[46:06] during some of those community events.
[46:08] So, more to come on that and uh next
[46:10] month I'll have some more detailed
[46:11] information on a couple other items and
[46:14] that's all I have prepared for today and
[46:17] happy to take any questions.
[46:19] I think the charm is smart. I know we
[46:21] don't realize that and I like was in the
[46:24] middle of that going well that
[46:27] does that too, right? So, I'm glad that
[46:29] you're finding ways to collect other.
[46:36] » All right. Um, moving on 3.2, we have
[46:39] the safety and loss prevention.
[46:43] >> Yes, Shane Norris will will join us at
[46:45] the table here. He's presented a general
[46:47] overview of our current safety program.
[46:51] Uh, Shane manages and also oversees our
[46:54] um claims process from automotive
[46:57] accidents to employee injuries. and
[46:59] helps to uh do the investigations from
[47:01] beginning to end and make sure that
[47:03] we're best protecting our staff and and
[47:06] uh the organization's uh best interest.
[47:08] And so, as you probably remember me
[47:10] saying before, this industry,
[47:12] particularly the collections piece of
[47:14] the solid waste industry, is and has
[47:17] continued to be on the top 10 most
[47:19] deadliest occupations for a period of
[47:22] over a decade. Currently, the solid
[47:24] waste industry is considered the top
[47:26] five uh most deadliest deadliest
[47:29] industry to work in. That's largely as
[47:31] it pertains to driving and people end up
[47:34] getting out of their trucks and also as
[47:37] it relates to other folks on the road as
[47:39] well. So, so safety and and growing our
[47:42] safety culture is something that I'm
[47:45] constantly kind of trying to reinforce
[47:47] at the organization. Um Shane will pres
[47:50] provide a brief overview of his history
[47:52] but he used to be in a fire service
[47:55] department capacity and um I will hand
[47:57] it over to him unless
[48:02] » good morning. Um I apologize up front
[48:05] presentation not being dramatic you just
[48:07] dealt with please excuse me with that um
[48:11] my PowerPoint presentation skills
[48:14] they're dated so please excuse me for
[48:16] that one as well. Um again my name is
[48:18] Shane Norris. Um I started here with um
[48:21] East Labor of 22 and the first one to
[48:24] hold a fulltime position and safety as
[48:27] the uh such waste. Um with that being
[48:30] said coming in there were a lot of um
[48:33] issues in that low hanging fruit to
[48:35] reach the graph. So I've been doing a
[48:38] lot of that and then since then we've
[48:40] been going a lot of higher thing. I feel
[48:43] that we as a safety program have done
[48:46] significant improvements not just myself
[48:49] but as a whole organization but a whole
[48:52] and just getting complete buying. Um
[48:56] first one if you can
[48:59] um start with the safety culture um
[49:01] that's a big one here that Evan really
[49:03] stresses is making sure that we're all
[49:05] buying into this. Um this starts with
[49:08] recognizing safety issues, trends, using
[49:10] those transfer data, selecting that data
[49:13] and then acting upon it. I just looking
[49:15] at say well we have a problem here. We
[49:18] see the problem we want. No, we want to
[49:20] deal with that problem. We want to get
[49:22] it becomes a bigger problem. Um so
[49:25] starting with that it just that just
[49:27] starts with SOP identifying writing SOPs
[49:30] and different things the policies that
[49:32] help us with that having review to make
[49:34] sure that we're doing the right thing
[49:37] not just the right thing for the
[49:38] organization but the right thing for the
[49:40] individuals who are actually ones on the
[49:42] ground doing the work. Um, as Evan
[49:44] mentioned, it it is a d a dangerous job.
[49:47] Even though we are doing um where we're
[49:50] out picking up the trash bin,
[49:52] we still have significance accidents and
[49:55] injuries and bad things that um part of
[49:58] the safety culture also entails is, you
[50:00] know, practicing what you preach. It's
[50:03] very big, but as we sit in this office,
[50:05] most of us are in here. We're not
[50:06] wearing safety vests or safety helmets.
[50:09] We're not out in the field. I'm not
[50:11] wearing steel total protective shoes
[50:12] right now. They're comfortable office
[50:15] shoes here. But when we go out in the
[50:17] field, um supervisors, managers, even
[50:20] the executive staff, um practice, they
[50:22] put on the safety. We expect everyone
[50:24] else to wear high visibility. We expect
[50:26] them to they want to see us wearing it.
[50:28] They're like, "Look, if you want us to
[50:29] do it, you know, so when Helen's out
[50:32] there, you know, doing something in the
[50:33] field, she's got her vest on." That's
[50:36] important because they see that. they
[50:38] realize the element takes this
[50:39] seriously. I need to take this seriously
[50:41] because sometimes the helment we're not
[50:42] going to get paid. So it's very
[50:44] important that is safe to protect all of
[50:46] us.
[50:47] >> Um so with that it's also you know
[50:51] making sure that we have appropriated
[50:53] the correct funds that we need to
[50:55] provide whether it's fair training. We
[50:56] just had a third party come in and do
[50:59] extensive fire extinguisher training
[51:01] through department of transportation.
[51:03] day after I had a fire extinguisher
[51:05] train. So we brought out a party, had a
[51:06] live fire. We'll see a picture of it
[51:08] here in a minute. Um out in the back here and people had never fired
[51:13] extinguisher got to play with
[51:14] extinguishers, got to do multiple times.
[51:16] So we let the office of staff come in
[51:19] and have a fire extinguisher. So that
[51:21] cost money because we had to pay for the
[51:23] products, the trainers and some other
[51:24] things. Fortunately, we were able to do
[51:27] that.
[51:30] And again, if I if I use an acronym or
[51:32] any kind of terminology, please stop me
[51:34] and let um let you help you understand
[51:36] what I'm trying to say. Thank you, Rene.
[51:40] Um so, basically, it starts we want to
[51:42] start off with some training. Um just
[51:44] what we do with our operators. Um Monday
[51:47] morning tailgates. This is something we
[51:49] give out every Monday obviously and it's
[51:51] just a brief training of something. this
[51:54] today. They got basically a friendly
[51:56] reminder, just some things we try to
[51:57] some small topics we want to just make
[51:59] sure they have on the the forefront and
[52:02] we let the leads do this. Um the leads
[52:04] are the ones the teams that are on the
[52:06] field. Um we let them kind of we try to
[52:09] keep it under 10 to 15 minutes just a
[52:12] small training just something where the
[52:13] lease can have interaction first thing
[52:15] in the during the week Monday morning
[52:18] have interaction with all their um team
[52:21] discuss things and again there are
[52:23] various things and again this one was
[52:25] from the reminders last week was back to
[52:27] school um don't really think about it
[52:29] but when school's back in session it
[52:31] really affects us timing affects more
[52:34] people on the road um kids running
[52:36] around not paying attention. So that was
[52:38] last week. So try to keep a very current
[52:41] thing with our Monday morning tailgates.
[52:44] Um safety standowns is something we do
[52:46] once the month and that's going back and
[52:48] reviewing previous months um accidents,
[52:51] injuries, anything that important that
[52:53] happened back then that they should be
[52:55] made aware about. Excuse me. What that's
[52:58] doing is that's we're not making fun of
[53:01] people because they had an accident.
[53:02] We're just saying, hey, well, this
[53:03] happened. This could happen to you. we
[53:05] don't want this to happen. And then we
[53:07] have discussion what what could be,
[53:11] you know, we look out for in the future
[53:13] to make sure this doesn't happen to you
[53:14] or or someone else. Um and then at the
[53:17] end of the month we offer um basically
[53:19] our bread and butter safety trainings.
[53:23] This last month we did a obstacle
[53:25] course. We set up some cones. We worked
[53:27] on bagging. So all the drivers, anyone
[53:29] who operates a commercial vehicle is
[53:31] going through some movement obstacle
[53:33] course. Um this week is basically just
[53:36] doing the post check offs and what to
[53:38] look for and specific items and
[53:39] everything on the trust just making sure
[53:42] we're being compliant with department
[53:43] transportations for CDO directors.
[53:47] So that's basically operation training
[53:49] um for no question
[53:52] managers and supervisors. Um, obviously
[53:55] with the higher position, we try to have
[53:56] a little bit more detailed um, training,
[54:00] like with distracted driving, what to
[54:02] look for, not necessarily them doing the
[54:04] distracted driving, but what to look for
[54:06] when they're out in the field observing
[54:07] our drivers. Um, making sure they're not
[54:10] on their cell phones, they're not
[54:11] talking on the radios too much. They're
[54:12] making sure the seat belts.
[54:15] Um, accident investigation reporting. We
[54:18] do training on this once a year. Is
[54:19] basically just staying current with our
[54:20] trends on how we investigate accidents.
[54:23] for ourselves. Um, this is really big.
[54:25] We give you like accident
[54:29] investigation with the insurance and
[54:30] everything. This is kind of where it
[54:32] starts here. Reasonable suspicion. We
[54:35] had this training uh last week. Um, this
[54:37] is required for people who um have CDL
[54:41] drivers working for them. Managers,
[54:42] supervisors are required to have my
[54:44] annual reasonable suspicion of drug and
[54:47] alcohol. what to look for, signs and
[54:49] symptoms, um just different things to
[54:51] make sure we're staying on top of that.
[54:52] It goes in line with our drug alcohol
[54:54] testing policy.
[54:57] Um injury response, what to do, you
[55:00] know, what someone gets hurt on the job
[55:03] type of things where they need to be in
[55:04] the ER, can we just take them to our
[55:06] work position?
[55:08] Maybe somebody just they got hurt, but
[55:10] they don't want to report it. It's like,
[55:12] you know, look, I wrote my ankle. So,
[55:15] we're like, okay, let's document that
[55:17] with the Utah's first reported injury.
[55:19] That just kind of starts the thing
[55:21] because if tomorrow you can't get out of
[55:22] bed, your ankle now the paperwork is
[55:24] started. It's an easier flow into the
[55:26] system. It just releases right into
[55:31] hazard spill prevention and cleanup.
[55:33] Unfortunately, we have some hydraulic
[55:36] spills issues that happen. Mark our
[55:38] truck. So, 50 gallons hydraulic fuel. So
[55:40] you can imagine when 50 gallons of nasty
[55:43] stuff leaks or spills, it can be a mess
[55:45] and the pump's on. If we don't catch it
[55:47] soon enough, it can be pretty ugly.
[55:50] We'll have another We'll discuss that a
[55:52] little further down, but we want to make
[55:53] sure our supervisors know what to do
[55:55] when they show up, how to get down the
[55:57] proper
[55:59] erator
[56:06] staff, you know, we can't leave out the
[56:07] office staff here. We got to make sure
[56:09] that uh they're safe. They're doing
[56:10] everything they're supposed to do. Um
[56:13] because we are in a county facility, we
[56:16] um kind of piggyback off the county's
[56:17] emergency response. This manual is what
[56:20] to do if a bomb press
[56:22] the shooter shows up, fire alarms, gun
[56:27] co.
[56:30] So we work hand in hand. Uh Rusty
[56:33] upstairs is my safety counterpart with
[56:34] the county. She and I meet about once a
[56:36] year just kind of talk about everything.
[56:38] Ergonomics, that's kind of a new
[56:40] important topic, especially for office
[56:42] staff. Um, we've identified we were
[56:44] having some different issues, some of
[56:46] back, some leg issue going on. Um, and
[56:50] then we recognize that and that's thank
[56:52] you for approving, but we got new office
[56:54] chairs finally. So, have one more gap
[56:58] for someone who's larger guy fit in. So,
[57:01] it fits me a lot. Thank you. when you're
[57:04] sitting in a chair all day, it makes
[57:06] sense something great. Uh first aid, we
[57:09] want to make everybody's current on
[57:11] first aid CPR. We do offer CPR training
[57:14] twice a year to our staff. Make sure
[57:17] everybody's knows what's going on. Um
[57:20] getting an active shooter, fire,
[57:21] earthquake drill. We've worked with the
[57:25] Utah Shakeout. We've had them come in
[57:27] and do some training. It's kind of fun
[57:30] because they they bring some fun stuff.
[57:32] Then we have some online options that
[57:34] are given to us through Utah trust
[57:37] reliant. It's um different topics.
[57:41] Sometimes we'll use that um judges hazel
[57:43] here maybe a workplace um bullying or
[57:47] harassment or something. We can do them
[57:49] online. We have ways to track it to see
[57:51] where everything and who's taking and
[57:53] who's doing well to make sure everybody
[57:55] stay compliant.
[57:57] So that is training. Any questions
[58:02] for you? Trying to go fast. I know you
[58:04] guys want to get up.
[58:07] Um, so the Utah Local Government's Trust
[58:11] is our basically our insurance agency
[58:13] that we work. Um, they have 650
[58:16] different cities, counties, districts
[58:19] throughout the state.
[58:22] They actually do a real good job.
[58:23] They're a great resource for us. Um I
[58:25] use them consistently
[58:27] um to questions how we do things
[58:31] about having an issue with workers comp
[58:34] representative I reach out to them and
[58:36] before I know what my issues were solved
[58:38] so we're very fortunate to have them um
[58:41] but with that they have some things that
[58:43] they expect from us um infrastructure
[58:46] inspections
[58:47] they essentially making sure you know
[58:49] once a month I walk the entire property
[58:52] um to look for any kind of hazards any
[58:54] kind of crack in the sidewalk, any kind
[58:56] of issue that cause an injury or
[58:58] something. Again, because we're a
[59:00] county, you have to work with the county
[59:01] to get it fixed. Um the most recent
[59:04] probably large scale was a few years
[59:05] ago, we had to identify
[59:08] that need to repainting down to CGI
[59:11] brought to the board. The board approved
[59:12] it and so now we made a lot of trips and
[59:15] areas and then some slips and stuff I
[59:19] um complaint documentation. This is a
[59:21] new one. So basically what the trust is
[59:24] asking is that we start the
[59:26] documentation when we have a customer
[59:27] complaint come in it they want to know
[59:29] that first phone call. So now we we have
[59:32] implemented where we're documenting
[59:33] everything through emails to where if
[59:36] the complaint does go to some kind of
[59:38] financial issue where we have to file a
[59:39] claim they have a paper trail of where
[59:42] that um came from. Um employee
[59:45] management policy review. This is just
[59:47] making sure that we're holding our
[59:49] compliance, that we're reviewing our
[59:51] SLPs and our policy manual to make sure
[59:53] it's current, making sure we're seeking
[59:54] legal advice periodically to make sure
[59:57] that we're not doing anything we
[59:58] shouldn't be doing.
[1:00:01] From risk assessment, it says um making
[1:00:04] sure that we have audits that come in
[1:00:07] every now and then. So, making sure that
[1:00:08] the number we put down, the amount for
[1:00:11] salaries for workers comp and
[1:00:13] everything, making sure that's
[1:00:14] compliant.
[1:00:16] Well, mayor and legal awareness is just
[1:00:18] making sure we're staying up to date.
[1:00:20] Um, they require us, I see us meeting to
[1:00:23] I have to sit through legal training, that to sit through. I
[1:00:28] got to stay current on liability, legal
[1:00:30] issues and trends and everything just
[1:00:33] make sure that I'm staying educated
[1:00:35] everything that I need to do.
[1:00:40] Um, driver accountability, making sure
[1:00:43] that we hold our drivers accountable,
[1:00:45] making sure that we're doing background
[1:00:46] checks on them, checking all our
[1:00:49] drivers when they come in to the company
[1:00:51] to make sure they're safe for distracted
[1:00:54] driving policies, SOPs, making sure
[1:00:57] again that we're following that we're
[1:00:59] doing everything we can to mitigate the
[1:01:00] distracted driving and try to take
[1:01:02] specific things away. Um, we have some
[1:01:05] drivers who they love to talk on the
[1:01:07] radio, but driving, so we have to kind
[1:01:10] of get on about that. Supervisor
[1:01:13] accountability is making sure that we
[1:01:15] are holding our supervisor accountable,
[1:01:16] that they're out doing their job, making
[1:01:18] sure that everyone is playing safe and
[1:01:19] playing by the rules, no one's speeding,
[1:01:22] no one's talking on their phones,
[1:01:24] wearing their seat belts. Um, high risk
[1:01:27] driver trigger. This is something that
[1:01:29] we we have documentation through
[1:01:31] accidents that if we start realizing
[1:01:33] there's a driver with a trend, it may be
[1:01:35] something small, may hit a little
[1:01:36] mailbox one day, they may hit a fence
[1:01:38] one day, get a tree one day, and they'll
[1:01:40] seem small when you look at them one by
[1:01:42] one, but as they accumulate over a six
[1:01:44] month or 12 month period, you realize
[1:01:46] that you may have a driver that's just
[1:01:48] being unsafe or not doing what they're
[1:01:49] supposed to do. So that lets us know, we
[1:01:52] review that once a week. We look at
[1:01:53] specific drivers and their history and
[1:01:55] their trends and then we take action.
[1:01:58] That action may be retraining. It may be
[1:02:00] bringing them in, putting them with
[1:02:01] another driver or some senior to kind of
[1:02:04] follow them. Sometimes supervisors get
[1:02:06] in there. We got a young lady who's
[1:02:08] having difficulty with backing. So we
[1:02:10] put a supervisor in there with her drove
[1:02:12] around and just did some training on the
[1:02:14] job training just to make sure she's
[1:02:16] comfortable with acting.
[1:02:21] Um documentation and compliance with the
[1:02:24] trust. Also, I'm not going to read all
[1:02:25] these things. So, if you have anything
[1:02:27] um anything up that kind of sticks out
[1:02:30] to you, basically my job is to make sure
[1:02:32] we're doing all of this to make sure
[1:02:34] that we're keeping a reporting, make
[1:02:36] sure we have updates, medical care, um a
[1:02:39] return to work policy.
[1:02:42] So, what this does is with us making
[1:02:44] sure because we get basically audited
[1:02:46] from the trust once a year. They come
[1:02:48] in, they sit down with me, and I'm going
[1:02:49] to provide documentation that we're
[1:02:51] doing all this. And in doing so, we
[1:02:53] receive a 5%
[1:02:55] reduction in our premiums. Uh that that
[1:02:59] sometimes can be substantial. So that's
[1:03:02] just one way that we're saving money
[1:03:04] using the trust. They just by doing this
[1:03:06] documentation, making sure they come in,
[1:03:08] they just where's this, where's this, we move over, it is once
[1:03:12] they're satisfied, then we get our
[1:03:14] annual driver sent.
[1:03:16] >> Where are the VRs?
[1:03:17] >> All the vehicle records.
[1:03:19] >> Oh. So once a month, every driver who's
[1:03:22] employed here with a CDL, including
[1:03:23] myself, operation manager David, um we
[1:03:27] get checked. So if
[1:03:30] any of it's heading out the window this
[1:03:32] weekend, had a little too much, we're
[1:03:33] going to know about it real quick. Um
[1:03:36] and where that comes into play, again
[1:03:37] going back to the trigger hazards, if I
[1:03:40] have a driver who's got several speeding
[1:03:42] tickets, be able to use blanker, even if
[1:03:44] they're in their personal vehicle, we're
[1:03:46] going to know about it. So, you know
[1:03:47] what's funny? He got citation for
[1:03:49] speeding and then we call him speeding
[1:03:50] over here and then we can address that
[1:03:53] for you.
[1:03:56] >> There any questions on the trust that I
[1:03:58] could answer?
[1:04:02] » Okay. Now, the fun stuff.
[1:04:06] Unfortunately, we do have accidents. Um
[1:04:08] sometimes the incidents sometimes our
[1:04:10] fault, sometimes not our fault.
[1:04:13] So the process um essentially once the
[1:04:16] accident happens, the driver reaches
[1:04:19] out, calls the manager or the
[1:04:20] supervisor, we go out and do an
[1:04:21] investigation. We coordinate with police
[1:04:23] officers. If police are involved, if
[1:04:25] 911's involved, of course, they're the
[1:04:27] first go take care of the emergency. Um
[1:04:31] and our supervisors again do their
[1:04:32] training. They make sure they get a
[1:04:34] witness statements. They get a statement
[1:04:35] from your party, our information, the
[1:04:38] driver statement. collect whatever the
[1:04:40] information you need. They bring it back
[1:04:43] in here once a week to go over the
[1:04:46] accident. We determine what it's fault
[1:04:49] at fault or corrective action needs to
[1:04:51] be taken there that follows through
[1:04:54] there. We keep a point system.
[1:04:57] Basically, you have an accident that
[1:04:59] you're found at fault. Points accumulate
[1:05:01] once you get to certain notice actions
[1:05:05] and so on.
[1:05:07] in-house claims. Um, so what this is,
[1:05:10] let's say we sometimes we'll just damage
[1:05:13] a mailbox, something that we don't want
[1:05:15] to file an insurance our deductible the
[1:05:18] insurance on anything that starts at
[1:05:20] $10,000. So, if I can handle that at
[1:05:23] $3,000 with an in-house payment, it
[1:05:26] saves that much money. And then it also
[1:05:28] saves us in the premiums of the backend
[1:05:31] years. Just like you have an accident,
[1:05:33] you have a little ding, you know, next
[1:05:35] thing you know, your insurance is
[1:05:36] probably going to go up the bottom year
[1:05:37] because of that. We try to handle small
[1:05:40] things, negotiate with whomever, the
[1:05:43] other property owner, and just work it
[1:05:45] out. Once we work out and I usually have
[1:05:48] a little sit down, we discuss what's
[1:05:49] going on. We discuss it. the estimates
[1:05:51] that were provided to us and then if
[1:05:53] approved go from there uh making sure
[1:05:56] that we file the proper paperwork
[1:05:58] following with the notice of claim which
[1:06:00] required by the state of Utah anytime
[1:06:02] anybody's receiving financial back from
[1:06:05] a government entity or city and then
[1:06:08] getting a property release signed.
[1:06:12] >> So it makes sense that you would just
[1:06:14] pay out of pocket for anything below the
[1:06:16] deductible. Is there an amount of above
[1:06:18] the deductible you would just pay out
[1:06:19] with this result? Because I've done that
[1:06:21] myself where it's like not worth dealing
[1:06:23] with the insurance
[1:06:24] >> that it would be case by case,
[1:06:26] >> right?
[1:06:26] >> Um and there are some that fall under
[1:06:28] the $10,000, but when they start getting
[1:06:31] into like rental cars and other things
[1:06:33] like that, we don't have a policy or
[1:06:35] anything that dictates how we would
[1:06:37] handle that. So, we just kind of right
[1:06:38] now live saying go with that. We You'd
[1:06:42] be surprised. I don't want to get into
[1:06:44] detail some of the craziness we deal
[1:06:46] with. with people demanding a brand new
[1:06:48] car, people demanding, you know, it's a scrape down the road.
[1:06:52] >> Yeah.
[1:06:53] >> So that again would be a case by case.
[1:06:56] Now we have done that in the case of our
[1:06:57] own field. We have damage. We had an
[1:07:00] accident last year and we decided to
[1:07:02] write that off and keep it file just
[1:07:04] because
[1:07:11] » Okay. And then uh last training we get
[1:07:13] our drivers back on route discuss that
[1:07:16] if there's any kind of issue um we get
[1:07:18] the proper training
[1:07:20] make sure they feel comfortable to get
[1:07:22] them back to route. We have some drivers
[1:07:24] who have an accident and doesn't phase
[1:07:26] them. We have some drivers that are
[1:07:27] literally taking two days off of work
[1:07:29] for getting treat. So it's just we just
[1:07:32] got a case by case basis. Thank you. Um
[1:07:36] this is just some quick numbers. arm
[1:07:38] functions for 24 and 25 for the year. Um
[1:07:42] there's a lot going on with the arm. I
[1:07:45] believe most of you have seen the arm
[1:07:46] functions both on those. Um sometimes we
[1:07:49] put our drivers in bad situations,
[1:07:52] narrow streets, cars parked on both
[1:07:54] sides of the streets, overgrown trees,
[1:07:57] mailboxes, whatever. So yes, they're
[1:08:00] supposed to get out and move, but
[1:08:00] sometimes they don't have anywhere to
[1:08:01] move it. and then trying to get the can
[1:08:03] and reach it and the same. Um,
[1:08:05] unfortunately backing is something that
[1:08:08] we we charge for zero backing accidents
[1:08:10] annually, but unfortunately we have um
[1:08:13] but we do require drivers to back up
[1:08:16] lines. There's a lot of backing. Some of
[1:08:18] our drivers will literally have 40
[1:08:20] backends a day backing into a culac off
[1:08:24] of a busy intersection. So luckily those
[1:08:28] heavier backing rails we do try to draw
[1:08:30] more experienced senior drivers on
[1:08:32] those.
[1:08:34] >> Thank you.
[1:08:36] >> Um just some fun little pictures here.
[1:08:38] Um this is a hydraulic spill that
[1:08:40] happened last year. We discussed that
[1:08:41] earlier. The driver identified the
[1:08:44] hydraulic league reached out the
[1:08:46] supervisors through their training. They
[1:08:48] came out. We started mitigating the
[1:08:50] spill as much as possible, get more
[1:08:52] dried down, getting the proper
[1:08:53] resources, uh, dispatched to the area to
[1:08:56] make sure that we had enough people on
[1:08:58] site to deal with it. This also comes
[1:09:00] with notifying the municipality that
[1:09:03] we're in or the special municipal
[1:09:05] special districts to let them know we
[1:09:07] have this, we're in your area, we're
[1:09:09] working on it. Um, we also reach out to
[1:09:11] the health department to notify them.
[1:09:13] Sometimes we get response from them,
[1:09:14] sometimes we don't. But they're a great
[1:09:16] resource to come out and help us take
[1:09:18] care of the incident. And if it does
[1:09:20] escalate beyond our resources, they can
[1:09:22] come in with more more resources to help
[1:09:25] us.
[1:09:29] Um, this is just to show you what some
[1:09:30] of our drivers deal with. Um, this is
[1:09:32] just a typical street
[1:09:35] neighborhood here.
[1:09:37] You can tell how old the trees are with
[1:09:39] the cars.
[1:09:42] This time of year, we hit a lot of tree
[1:09:43] branches. Obviously, our trucks are 12
[1:09:46] and a half, 13 ft tall. As we're
[1:09:48] cruising down, we have to go down the
[1:09:50] road. We really have an option. So, our
[1:09:52] drivers try to be careful, but this time
[1:09:54] of year, things are growing. You know,
[1:09:55] they may a month ago, it may not be
[1:09:57] there. This month, there's a tree
[1:10:00] sitting up the road. Right now we're
[1:10:02] getting a lot of communication, lower
[1:10:04] line, power line type stuff. Um, so what
[1:10:07] happens? So we spoke at parking lot
[1:10:09] power and if they don't come right is
[1:10:12] they heat up like most plastic or rubber
[1:10:14] it starts to sag and then the bow
[1:10:17] driver's been down that road every
[1:10:19] Tuesday all year long and all of a
[1:10:21] sudden yesterday was 110 degrees
[1:10:24] whatever and they go down they catch the
[1:10:25] power alarm. Sometimes the power line
[1:10:28] snaps or the line itself snaps. Um,
[1:10:31] sometimes we take a few holes. So, next
[1:10:34] video here. Um, it's kind of grainy.
[1:10:37] It's obviously a rainy day, but if you
[1:10:39] kind of look just up the top, Rene, if
[1:10:42] you can kind of point out the power line
[1:10:43] just at the top of the road. Um, right
[1:10:46] in there. That's a power line that was
[1:10:48] installed. This is a Tuesday route.
[1:10:51] We've been down the road the Tuesday
[1:10:52] before. The power line wasn't installed.
[1:10:55] They installed it between that Tuesday
[1:10:56] and then they decided to add it. Um, so
[1:11:00] our driver hopefully the sound you make
[1:11:02] sure the sound off right
[1:11:08] you guys hearing our drivers and someone
[1:11:09] talking themselves have like a podcast
[1:11:12] on
[1:11:13] >> Yeah. So anyway, you can see the power
[1:11:15] line a lot better there. Again, this was
[1:11:17] recently Kong. Um, and here in just a
[1:11:19] second we're going to catch that with
[1:11:21] the top of our truck. And if you start
[1:11:22] looking towards the right of the camera,
[1:11:26] you'll start seeing Transformers block.
[1:11:28] you start seeing. So right now the power
[1:11:30] line is on the truck.
[1:11:32] >> The communication f I don't want to see
[1:11:33] power line
[1:11:39] you start seeing flashes.
[1:11:46] Just a second. Another one pop right
[1:11:48] there.
[1:11:49] Um our driver realizes uh oh something
[1:11:52] wrong. Backs up realizes the lines on
[1:11:54] his truck. Um, unfortunately this
[1:11:57] happens quite a bit. I've formed a good
[1:12:00] relationship now with Rocky Mountain
[1:12:01] Power. Reach out to them. So, in showing
[1:12:03] you this, what we try to do is we
[1:12:05] encourage our drivers through training
[1:12:06] and conversation to say, "Hey, will you
[1:12:08] identify this line's low or a tree is
[1:12:10] low or there's some form of hazard? Let
[1:12:11] us know." So, I've got Rocky Mountain
[1:12:13] Power. I work flows again with other
[1:12:15] service districts and their goals and
[1:12:17] public works to try to mitigate this as fast as possible because this pulled
[1:12:21] down two power lines and two power poles
[1:12:23] that landed on someone's house. So that
[1:12:26] could have been really ugly.
[1:12:27] Fortunately, Rocky Mountain Power signed
[1:12:29] off and this is not our fault that the
[1:12:30] line was going low and we got lucky with
[1:12:33] that one. So
[1:12:36] the next one here, next video,
[1:12:41] Rene, if you can kind of just jump to
[1:12:43] about 30 seconds.
[1:12:47] This is just some of the stuff our
[1:12:49] drivers have to deal with. This is just
[1:12:51] one of those again Mil Creek. um just
[1:12:54] from the storm that just came in super
[1:12:57] fast. Our drivers, this guy over here,
[1:13:00] the one you see, he he slipping and
[1:13:02] sliding and our driver is going to try
[1:13:04] to make it down the hill. We've got
[1:13:06] another chance.
[1:13:13] And so he's going then you'll see the miles per hour up there go to zero,
[1:13:17] but he's still moving.
[1:13:30] Yeah.
[1:13:37] » And then he's setting right out
[1:13:40] the major intersection. He is complete
[1:13:43] slide. His rear ends going out from
[1:13:44] under him.
[1:13:51] Yeah, you slide away. There's no rolling
[1:13:55] doing everything. Can
[1:14:00] » I just want to put this in there just to
[1:14:01] let you know that some of the hazards
[1:14:03] that our drivers do face. I mean, these
[1:14:05] trucks, you would think they would do
[1:14:06] really well in the snow, but they do
[1:14:07] not. Um, just like a normal pickup
[1:14:10] truck, if you don't have four drive, the
[1:14:12] rear end is pretty light.
[1:14:14] This just happened.
[1:14:16] Yeah, don't mind us.
[1:14:18] >> Oh, it'll be fine.
[1:14:19] >> Yeah.
[1:14:28] » So, anyway, as you can tell, he just
[1:14:29] slides right out to the major
[1:14:30] intersection here. Fortunately for us,
[1:14:33] there are anyone else or no cars coming
[1:14:35] and our driver did a great job as a
[1:14:37] professional and he straight right out
[1:14:39] and finished his round.
[1:14:48] Thank you.
[1:15:04] » Okay. Yep. I'll move that. Okay. So, um
[1:15:07] this is just showing some insurance and
[1:15:09] monies um that happened with automobile
[1:15:11] claims. Um, obviously 2024 is up there
[1:15:15] for the more senior members of the
[1:15:17] board. You may remember the sugar house
[1:15:18] incident. This is where that money came
[1:15:20] from. Um, it was an expensive year. Um,
[1:15:24] 25 last year we had some damage with a
[1:15:27] truck on public trust. You can kind of
[1:15:29] see our trend in 26. Knock on wood. We
[1:15:32] seem to be doing really well with our
[1:15:34] money and everything so far. Any
[1:15:38] question of reading those numbers? Okay.
[1:15:42] U workers compensation. Um again we
[1:15:44] discussed earlier about filling out the
[1:15:46] person report of injury making sure that
[1:15:48] we we're notified of every injury so we
[1:15:49] can collect the date and the trends. We
[1:15:52] do have policies for restricted duty.
[1:15:54] That's when someone who's injured on the
[1:15:56] job and they have to return to work but
[1:15:58] they can't drive commercially vehicle.
[1:15:59] So basically some kind of clerical work
[1:16:01] or we have some smaller route audit type
[1:16:03] of work we have them do. We do have a
[1:16:06] return to work process depending upon
[1:16:08] the injury and how long the employee was
[1:16:10] out work on the retraining and the
[1:16:14] everything. It's again it's a case by
[1:16:15] case. If you miss two weeks of work, you
[1:16:17] don't need as much training as someone
[1:16:18] like I've got individual out six months.
[1:16:20] Obviously, that individual is going to
[1:16:22] have to have a lot of retraining once
[1:16:23] they come back. Um, this all affects our
[1:16:26] uh EOD. You have to experience
[1:16:29] familiar with EOD. That's our experience
[1:16:30] modification factor. That's what
[1:16:32] determines our comp premiums through our
[1:16:35] insurance. The higher the number,
[1:16:37] obviously, the higher we're going to pay
[1:16:39] at the end of the end of the day with
[1:16:40] our premiums. Um, our E mod when I
[1:16:43] started here in 22 was 2.33
[1:16:46] with one being ideal, one being perfect.
[1:16:50] 2025, we cut it down to 0.74,
[1:16:54] now 1.26, six showing us a savings of
[1:16:58] over $21,000 just from handling the
[1:17:02] workers comp claims and having fewer
[1:17:04] claims everything they've gone through
[1:17:06] with that. Um and then the next slide is
[1:17:10] just some showing some of the numbers um
[1:17:13] with injuries. Um 2026 this just to help
[1:17:21] chair
[1:17:23] >> the claim for 2026. This is actually
[1:17:26] just two claims. This the one individual
[1:17:28] I told you has been out six months with
[1:17:29] a rotator torn rotator cuff.
[1:17:32] >> We're pushing $90,000 just on that one
[1:17:34] individual. So th this number the 112 is
[1:17:37] literally just two individuals um claims
[1:17:40] filed for the year. So it's just
[1:17:42] expenses are getting higher as we all
[1:17:45] things going up. Are there any questions
[1:17:47] with this?
[1:17:49] >> Awesome.
[1:17:51] Well, thank you. I appreciate the
[1:17:53] opportunity to speak before you and
[1:17:54] there's no more questions. I will be
[1:17:57] >> Thank you so much.
[1:18:00] for all you do to keep
[1:18:02] our uh everybody safe. know that.
[1:18:06] >> All right. Um, let's move on to 3.3. Um,
[1:18:12] there's something I'm actually really
[1:18:14] looking forward to talking about is a
[1:18:16] preliminary curbside bulky waste model.
[1:18:18] And just to clarify, we're going to get
[1:18:20] a lot more information about this next
[1:18:21] month as well. So, if there's questions
[1:18:23] that Evan doesn't cover, we will um
[1:18:28] probably cover those next. So,
[1:18:29] >> y I'm going to pretty much hand this off
[1:18:31] to Renee who's been instrumental in
[1:18:33] preparing this information uh and kind
[1:18:36] of building these u preliminary
[1:18:38] conceptual models that that we'll review
[1:18:40] uh today. So,
[1:18:42] >> yeah, just like uh board chair Gray had
[1:18:45] mentioned is I'm really excited to talk
[1:18:47] about this because as you all know our
[1:18:49] bulky waste program is our most popular
[1:18:51] program and I think in any city even
[1:18:54] outside of our um our district. Uh it's
[1:18:57] such a what we found out is that's the
[1:18:59] most popular program that a lot of the
[1:19:02] officials even went on.
[1:19:05] Surprising to me. Wow. That's exciting.
[1:19:07] So this is um this is again just a high
[1:19:10] level giving you all just a little bit a
[1:19:13] taste of what we'll discuss more in
[1:19:14] detail next month of how program would
[1:19:17] work more specifically. But just wanted
[1:19:20] to give you some comparisons of
[1:19:22] historical data. um what we're looking
[1:19:25] at current year, what we're projecting
[1:19:27] based on some assumptions that we'll
[1:19:28] review high level here. So, as you all
[1:19:31] know, um our scrap program has
[1:19:34] historically been able to service
[1:19:36] between 9 and 10% of the overall
[1:19:37] population that we service every week.
[1:19:40] And so, um and then also our our our
[1:19:43] folks that are on what we call our
[1:19:45] unfulfilled weight list request has been
[1:19:47] trending about 3,000 a year. So, those
[1:19:49] are 3,000 additional folks that have
[1:19:51] told us, you know, they're willing to
[1:19:52] wait on that that cancellation wait
[1:19:54] list. Um, and the great news is this
[1:19:57] year, as Evan pointed out earlier, we're
[1:20:00] already greater than 33% over what we've
[1:20:03] done historically in prior years. So,
[1:20:05] just a few of the changes that some
[1:20:06] great ideas he came in with and
[1:20:08] brainstormed as operations and and just
[1:20:10] really made it a little more successful.
[1:20:12] So that's tren having us trend to be
[1:20:15] about 12% of our of our overall
[1:20:18] population. So that's pretty significant
[1:20:20] increase just in one year just with the
[1:20:21] minor changes we've made. Um so as you probably may know um our current
[1:20:28] container based automation system isn't
[1:20:30] the most efficient um and we just really
[1:20:33] don't think it's going to be sustainable
[1:20:34] for over time. So that's why we've been
[1:20:36] really digging in and saying what could
[1:20:38] we do in the future?
[1:20:40] Um, so the proposed curbside model and
[1:20:44] that we're looking at providing is we
[1:20:46] could potentially provide the service to
[1:20:49] all of our residents up to twice a year.
[1:20:51] Um, now this is based off of a 50%
[1:20:54] setout rate which in talking with all of
[1:20:57] these other cities that's basically what
[1:20:59] they've experienced is not everyone's
[1:21:01] going to have all the items to put out
[1:21:04] even at that time. So in the first part
[1:21:06] of the year, our first pass, um maybe
[1:21:08] resident A has some stuff. In the second
[1:21:11] part of the year, maybe resident B has
[1:21:13] some stuff or maybe resident A has stuff
[1:21:15] in both first and second, but resident B
[1:21:17] has nothing. So again, this we were we
[1:21:19] were basing on an assumption of about
[1:21:21] 50% and then when we went in was talking
[1:21:23] with these other cities, they said
[1:21:25] you're you're right on essentially
[1:21:26] because that's what we've experienced.
[1:21:30] Um, so the program would operate with
[1:21:32] three collection crews is what we're
[1:21:34] looking at. So each consisting of two
[1:21:36] full-time employees and one temporary
[1:21:38] employee. The difference between our
[1:21:39] seasonal employees that we have now
[1:21:41] versus a temporary for this projected uh
[1:21:43] program is that in the future we would
[1:21:46] be going with a temp company temp agency
[1:21:50] you can say. So, so there's a little
[1:21:52] more
[1:21:54] liability on making sure we're going to
[1:21:56] have those that staff and then also
[1:21:58] we're not meeting them to be CDL
[1:22:00] certified. So, this is someone that's
[1:22:02] going to be more on the ground to going
[1:22:04] ahead inspecting getting the piles ready
[1:22:07] um for the two full-time folks that are
[1:22:09] coming up behind operating those trucks.
[1:22:11] So, that's that's been a focus that
[1:22:14] um the proposed bulk side waste program
[1:22:16] would operate from February through
[1:22:18] October. that that's essentially being
[1:22:19] able to add an additional 40 days to the
[1:22:22] program um because of this this this way
[1:22:26] that we're doing it versus the container
[1:22:28] reservation system. And then during the
[1:22:30] bulky um bulky way off season, those two
[1:22:34] full-time employees will still have work
[1:22:36] to do because they still have the the
[1:22:38] leaf program that will run once uh the
[1:22:41] bulky ways program starts through end of
[1:22:43] December and then in January.
[1:22:47] So they're going to have work all year
[1:22:49] round.
[1:22:51] I pause there. Any questions so far?
[1:22:57] So by transitioning from this individual
[1:23:00] container reservation program to uh to
[1:23:02] the bulk side or the curb side program,
[1:23:05] we are forecasted to reduce uh obviously
[1:23:07] the uplift truck rentals and container
[1:23:09] maintenance because those would go away.
[1:23:12] um fuel maintenance, seasonal CDL
[1:23:14] drivers in overtime, which I already
[1:23:16] talked about briefly, and administrative
[1:23:17] support right now. Um I don't I'm sure
[1:23:20] everyone's may have some idea of the
[1:23:23] administrative support that the current
[1:23:24] scrap program takes. Um but it takes a
[1:23:28] lot and so this will really help reduce
[1:23:30] on that that cost
[1:23:33] the time to where we can move forward
[1:23:35] with some great wonderful new programs
[1:23:36] for for the district. Um, can mattresses
[1:23:40] go in this program? So, that's still
[1:23:43] TBD. Um, so because what we've learned
[1:23:45] from some of the partner cities that
[1:23:47] we've talked to is um I think it was was
[1:23:50] it Scottsdale, they allow like uh the
[1:23:52] single and the full but anything over
[1:23:54] that then they do not allow um because
[1:23:57] you looking at one person versus two or
[1:23:59] three that have to be in there. Plus it
[1:24:01] also takes up a lot of space in that um
[1:24:04] in in our rear loader which is the main
[1:24:07] vehicle that we will be using. And we
[1:24:10] also have an additional program called
[1:24:11] the SECS program that the folks can sign
[1:24:14] up for that we can come and even though
[1:24:16] it's it has a fee and has a cost but you
[1:24:18] know those are things hopefully people
[1:24:20] aren't overturning their mattresses um
[1:24:22] often
[1:24:25] and each their own. I guess
[1:24:26] >> we do see a lot of in the scrap program.
[1:24:29] So there's a high likelihood we will
[1:24:32] accept them if this is initiated at
[1:24:34] least from from the but they can jam
[1:24:37] with the trucks and get wedged if we're
[1:24:38] standing blades create a lot of problems
[1:24:41] with the reload truck we're able to pack
[1:24:43] the materials and I think this year
[1:24:45] alone we had one instance where we were
[1:24:48] dropping the scrap containers and we're
[1:24:50] able to load I think it was like 16 or
[1:24:52] more individual containers into one
[1:24:55] reload truck saving transportation
[1:24:58] >> costing from the disposition facility.
[1:25:00] That's a big part of what this looks
[1:25:02] like in
[1:25:05] our
[1:25:06] >> GTS
[1:25:08] temporary transportation.
[1:25:10] >> Yeah.
[1:25:13] >> So, so the new model will require some
[1:25:17] initial capital to to make the program
[1:25:20] work to we've uh come up with what those
[1:25:22] figures look like.
[1:25:25] So the price tag includes this initial
[1:25:27] capital with um three articulating
[1:25:29] grapple loaders for the bulky loading
[1:25:31] itself into one of the rear load trucks
[1:25:34] um per team. And we're also researching
[1:25:36] possibly at least to own
[1:25:40] to just see what that looks like
[1:25:42] especially in year one as we're starting
[1:25:44] to just roll this out and see okay how
[1:25:46] active are our residential folks going
[1:25:48] to be our projections and assumptions
[1:25:51] right on or are they um way off
[1:25:55] >> so financial highlights I know this has
[1:25:58] been the the big piece that everyone's
[1:26:00] want to know um so 2025 the scrap actual
[1:26:04] program cost was was approximately 1.9.
[1:26:08] And then the 2026 projected scrap costs,
[1:26:11] we're looking a little bit higher
[1:26:13] because we put a lot more effort into
[1:26:14] this year as you saw a 33% um increase
[1:26:17] in in prior historical services, but we
[1:26:20] had $2.3 million there for this year.
[1:26:22] That's what we're projecting for end of
[1:26:24] the year. And proposed curbside program,
[1:26:27] we're looking at an annual operating
[1:26:28] cost of approximately 1.68.
[1:26:32] So, what that equates to is that our new
[1:26:34] program savings compared to 2025, you're
[1:26:37] looking at about 316,000, which is about
[1:26:39] 15% 16% savings there. And compared to
[1:26:43] our current year, again, this current
[1:26:45] year is more expensive because we we put
[1:26:47] more more effort into that, looking at
[1:26:49] about $673,000
[1:26:52] savings there, which is uh close to 29%.
[1:26:55] >> So, we'd be able to recoup those capital
[1:26:57] expenses pretty quickly.
[1:26:58] >> Yes. Yes. Yes. Absolutely.
[1:27:01] So here are the numbers right here that
[1:27:04] I had just highlighted and it shows down
[1:27:06] here what the AML savings would be. This
[1:27:08] shows the different cost categories that
[1:27:10] we had segmented into personnel, fleet
[1:27:13] and equipment, administrative. I put the
[1:27:15] little star right here on administrative
[1:27:17] because that's where that um additional
[1:27:20] behind the scenes administrative work.
[1:27:22] you know, we have to look at, you know,
[1:27:24] all the time that, you know, our
[1:27:25] customer solutions manager spends on,
[1:27:27] you know, getting that that calendar up
[1:27:29] and running and the reservations and the
[1:27:31] daily work. And then, um, Jorge, our
[1:27:33] MIS, um, guy, how he has to scrub files
[1:27:37] daily, Sony and David, all the time that
[1:27:39] they're spending making sure we're
[1:27:40] taking care of those customers on
[1:27:42] cancellation weight list, um, our
[1:27:43] communication effort, all of that. So, we've integrated that in our
[1:27:47] administrative cost to say, you know
[1:27:48] what, based on their MRP, um, this is
[1:27:52] what we're paying for them to spend all
[1:27:54] of this time on this program versus
[1:27:56] running day operations. So, that's why
[1:27:59] that's added in there.
[1:28:01] And, uh, disposal tipping fees, overhead
[1:28:05] unallocated, that's taken from Tom's
[1:28:07] wonderful finance report.
[1:28:10] I'm going to keep this up here real
[1:28:11] quick. Um, service comparison. So
[1:28:13] housings container service you can see
[1:28:15] right here
[1:28:17] 2025 actual 7,457
[1:28:20] which was about 8.6% of our overall
[1:28:22] residents 256 projected that 10,000 a
[1:28:26] little over 10,000. So that's that 33%
[1:28:29] increase and that's close to 12% right
[1:28:31] there. And again what we're proposing
[1:28:34] we're looking about 74,227
[1:28:37] residents a year. Again, that's based
[1:28:39] off the 50% um sale rate. And I want to
[1:28:43] make a note um this is our current
[1:28:45] weekly customer count her and North Soul
[1:28:48] Lake. So we made that adjustment. So
[1:28:50] it's not the 865. That's why it's the
[1:28:51] seven.
[1:28:54] Then here's more detail on that initial
[1:28:57] capital
[1:28:59] truck
[1:29:02] for the gravel.
[1:29:10] I think I've already covered this, but
[1:29:11] the best news is this year service
[1:29:13] passing increased of 9 to 10% to 12%.
[1:29:18] And then the new model is designed to to
[1:29:20] service approximately 50% of the
[1:29:23] wellness.
[1:29:26] Do do you sell the current containers?
[1:29:28] What um
[1:29:30] you have the containers, right? You'll
[1:29:33] hold those or sell those or what ends up
[1:29:35] happening?
[1:29:36] One of the things that we're hoping we
[1:29:38] could potentially bring back is the
[1:29:40] container rent program in the future.
[1:29:43] So, um, as we've learned from our
[1:29:45] customer solutions agents is that we get
[1:29:47] a lot of callins from customers. Hey,
[1:29:50] where's that trailer rental program?
[1:29:51] Hey, what's, you know, can I rent
[1:29:53] something? You know, I I know I came in
[1:29:54] on scrap program.
[1:29:56] And so, we're hoping to possibly use
[1:29:58] those. So, that would be some additional
[1:29:59] revenue that I haven't even accounted
[1:30:02] for in this program that we would
[1:30:03] actually get from
[1:30:06] And we would base that off of full cost
[1:30:08] recovery. We've been kind of underpriced
[1:30:10] in previous years. And so as part of
[1:30:13] this as well, we would probably want to
[1:30:14] reinstate the what we've done in the
[1:30:16] past years for the Canyon communities
[1:30:19] where each residents offered kind of a
[1:30:21] year- round reservation that they could
[1:30:23] kind of um request at their at their
[1:30:26] convenience, make it a more uh effective
[1:30:29] than it was issue. We had to kind of
[1:30:30] restrict it to only a one month basis.
[1:30:33] So now it can be year round for them to
[1:30:36] request
[1:30:37] >> depending weather conditions. So it was
[1:30:39] kind of free and say what we've done in
[1:30:40] the past which was I think between March
[1:30:43] and September residents could call and
[1:30:45] basically get in service for up to like
[1:30:47] one trailer per year longer time frame.
[1:30:51] That's a better support the can as well.
[1:30:54] So
[1:30:54] >> and we'd be paying for those. Those
[1:30:57] would be complimentary, one per resident
[1:31:01] as they've done in the past
[1:31:03] >> because the scrap program uh currently
[1:31:06] does does not have that capacity for
[1:31:08] those.
[1:31:09] >> This is good.
[1:31:10] >> We haven't talked about extensive
[1:31:12] detail, but that's kind of what we want
[1:31:14] to do. But then by reinstating the
[1:31:16] feebased container and trailer based
[1:31:18] services, we would be able to keep our that team busy throughout the year
[1:31:22] bringing revenues that would would be uh
[1:31:24] based on full cost recovery and then
[1:31:27] when there are requests from the canyon
[1:31:29] to provide those services as as a part
[1:31:32] of that. So, a new curbside program, you
[1:31:34] would not accept certain things that we
[1:31:36] accept in our current program such as
[1:31:38] construction and demolition debris, uh
[1:31:41] rocks, dirt, sod, brasses, like really super heavy items. Those will not
[1:31:46] be accepted curbside. And so, we can
[1:31:48] offer the speedbased service on top of
[1:31:51] or or for folks that are doing
[1:31:53] renovations or remodels.
[1:31:58] And we are getting a lot of requests
[1:32:00] this year. We kind of paused the the
[1:32:02] trailer program for the the febased
[1:32:04] rentals and there are still quite a few
[1:32:07] people rather following us.
[1:32:11] >> So more to come on that which I think is
[1:32:13] I think the numbers are incredibly
[1:32:15] compelling. So I'm really excited
[1:32:18] >> and there's clearly a ton of challenges.
[1:32:20] We're going to be working through those
[1:32:21] and there is like a capacity analysis
[1:32:23] that Rene has next if we can kind of
[1:32:25] just go through that briefly as well.
[1:32:28] Um, so that was kind of the financial
[1:32:30] use and I will say the administrative
[1:32:34] overhead our current STR scrap program
[1:32:36] is incredibly intensive takes us um of
[1:32:41] our day-to-day time um for the the
[1:32:44] website reservations, the scrubbing the
[1:32:46] data and the routing identification
[1:32:48] where location is. And our program
[1:32:50] manager that runs the scrap program and
[1:32:53] also oversees our recycling green waste
[1:32:55] program. He's probably 60 to 80% of his
[1:32:58] tax spra.
[1:33:05] » No, that's okay. So, so this is a auto
[1:33:08] just to where we can adjust it if if we
[1:33:12] find out some of our assumptions again
[1:33:14] are
[1:33:15] so here we go if we wanted to say okay
[1:33:19] because right now we're targeting about
[1:33:20] 3 minutes per home.
[1:33:22] What we learned is is that you know
[1:33:24] basically for home it's it can be
[1:33:26] anywhere between 50 and 60 seconds but
[1:33:28] you're incorporating in the travel time
[1:33:30] to go and you know dump the truck. So
[1:33:34] that's why it brings it up to about 3
[1:33:36] minutes. So essentially at 3 minutes per
[1:33:38] crew per day or three minutes per crew
[1:33:41] per home um we would be able to surplus
[1:33:44] even 432.3
[1:33:46] homes over what we already have
[1:33:47] allocated. But if you just put that up
[1:33:51] just a little bit
[1:33:53] negative. So um so that's why we're
[1:33:55] sticking right in about three minutes to
[1:33:57] give us a little bit more.
[1:34:03] » Yeah.
[1:34:07] Anything else you want to highlight?
[1:34:09] >> Uh no this is just our our operational
[1:34:11] capacity model. We've spent a lot of
[1:34:13] time talking to these other cities about
[1:34:15] you know the the crews that they need.
[1:34:17] This is all basically our analysis.
[1:34:19] Originally, I was hoping to only have to
[1:34:21] need two crews, but this has quickly
[1:34:23] demonstrated that we would need three
[1:34:24] crews to to meet the the goal of two two
[1:34:28] annual services per household based on
[1:34:30] that assumption of 50% setup rate. I did
[1:34:34] forget to mention, so this year we're
[1:34:36] renting I think 10 hook roof trucks. We
[1:34:39] also own about I think three or there's
[1:34:41] one that's transitioning. So, we have
[1:34:42] four that we own. So, that would already
[1:34:45] be in place. those those um
[1:34:48] that capital to perform and reinstate
[1:34:51] that experience.
[1:34:54] So so more to come on this. This was
[1:34:56] kind of our way to really understand can
[1:34:59] this program work? What would the costs
[1:35:01] look like and and can we make this
[1:35:04] happen?
[1:35:05] and and largely instead of having to do
[1:35:07] a online reservation, we would be still
[1:35:10] looking at sending out postcards and
[1:35:12] probably identify um different service
[1:35:15] areas and routes. So looking at how many
[1:35:18] homes a crew could service per day, then
[1:35:22] putting that into a week and then having
[1:35:23] the three crews. We're touching I think
[1:35:27] 9,000 homes every week, but only 50% of
[1:35:31] us setting them out. So 4,500 homes
[1:35:34] service. So looking at that would would
[1:35:37] be how we would develop our routing and
[1:35:40] we would basically send out postcards
[1:35:41] saying hey this is your time frame don't
[1:35:43] set out your materials until the Sunday
[1:35:45] prior to your week of collection. We
[1:35:48] would maintain that type of service as
[1:35:50] well instead of having to do the
[1:35:51] reservations which is just incredibly
[1:35:53] time inensive. Each area would be so
[1:35:56] split by zones and have those those
[1:35:59] twice annual service time frames that
[1:36:00] would be provided. Larging a postcard
[1:36:03] and other match.
[1:36:05] >> Would you send the postcards twice per
[1:36:07] year or just once per year with all the
[1:36:10] dates on one card?
[1:36:12] >> TD pro probably once. So a few cities
[1:36:17] um
[1:36:18] gave us caution to not post the
[1:36:20] collection days on our website.
[1:36:22] >> Oh. because there are people that see
[1:36:24] that like contractors go and they'll
[1:36:27] unload those streets. So, we have to be
[1:36:30] kind of somewhat incognito as to where
[1:36:31] those locations occur. So, a whole other
[1:36:33] co- compliance item as well. Um, one
[1:36:36] thing that Renee and I talked about very
[1:36:38] recently is that in addition to what was
[1:36:40] shown with the financials, we would
[1:36:42] probably want to rehire and backfill a
[1:36:44] second quality assurance inspector that
[1:36:47] would predominantly focus on this
[1:36:49] program and go ahead of the areas, help
[1:36:52] to support things from a code compliance
[1:36:53] perspective, make sure that these piles
[1:36:56] are in compliance, reach out to
[1:36:58] residents that have materials out there
[1:37:00] and hopefully to alleviate some of that.
[1:37:02] One other item we probably want to add
[1:37:04] to this is to reinstate a full-time
[1:37:06] sheriff's inspector to help manage his
[1:37:09] program and support co compliance and
[1:37:11] education issues.
[1:37:14] >> I know that's and I don't have no
[1:37:16] background in all that but as I kind of
[1:37:18] chatted with some city staff around this
[1:37:20] it was mostly the store storm water team
[1:37:22] that was
[1:37:23] >> like we really would like let's make
[1:37:24] sure we're done well. So that was kind
[1:37:28] of what I was talking about. It would be
[1:37:30] something
[1:37:34] » we're about to real city cities to be
[1:37:37] >> and it might just be a communication
[1:37:39] piece so those storm storm water teams
[1:37:41] are aware and can be helpful right in
[1:37:44] those and being aware of those dates.
[1:37:46] >> Yes.
[1:37:48] >> Yeah. Placement of the pile. There's a
[1:37:51] lot of things to look at as part of
[1:37:52] this. Sandy City has residents place it
[1:37:55] three feet away from the curb,
[1:37:58] >> which puts things in the middle of the
[1:38:00] street, which is also problematic. I'd
[1:38:01] like to keep it at or before the curb.
[1:38:06] Then if you have a if you have a
[1:38:07] sidewalk right there, you have ADA
[1:38:08] compliance concerns. So there's a lot of
[1:38:10] things to look at. Um, and each city,
[1:38:13] each street is is unique with subjects.
[1:38:17] So, so more to come on that
[1:38:20] refining.
[1:38:25] » Thank you very much. I think this looks
[1:38:28] really promising.
[1:38:31] Um, we'll range for time, but I do think
[1:38:33] we can get through these. I don't know
[1:38:35] what to do. Um,
[1:38:37] >> um, yeah, I would like to try at least
[1:38:39] introduce these topics that we could
[1:38:41] possibly
[1:38:42] >> Go ahead. Um,
[1:38:44] >> are we are we okay if we go a couple
[1:38:45] minutes over? No need to check that out
[1:38:47] really fast. Okay.
[1:38:49] >> So, if we're at 3.4,
[1:38:51] um, I did provide a like two-page agenda
[1:38:55] item summary explaining what we're
[1:38:57] looking at, why we're looking at this.
[1:38:59] Um, and and basically with with Herman's
[1:39:02] now pending withdrawal, um, you know, we
[1:39:05] need to re-evaluate and adjust our day of collection. So we are evenly
[1:39:11] distributing our daily routes throughout
[1:39:14] our collective remaining service area.
[1:39:16] So so airmen currently and there's maps
[1:39:19] section on the wall that show the the
[1:39:21] current service and then what we're
[1:39:23] looking at as a tenative service uh come January 1 some during withdrawal is
[1:39:31] currently serviced four days a week and Mondays are our dream waste
[1:39:34] collection time frames in that commute.
[1:39:37] So we our our heaviest days are Tuesday
[1:39:39] in Haramman uh which we dedicate seven routes and then Wednesday,
[1:39:45] Thursday, Friday is roughly five routes
[1:39:48] per day in Ara proper. Um so we're
[1:39:50] looking at splitting up and evenly
[1:39:52] distributing those those routes
[1:39:53] throughout our main service. And so
[1:39:56] another part of it that we're looking at
[1:39:58] is our go back collection days. And so
[1:40:03] we're not perfect. Um sometimes we do
[1:40:05] inadvertently miss a street or resident
[1:40:08] collection uh for a service. So our
[1:40:10] current service days are not in the best
[1:40:13] alignment from
[1:40:16] nearby adjacent geographic proximity of
[1:40:20] conducting u return goback if we miss
[1:40:24] the containers uh the next day. So
[1:40:26] currently our go back days are two and
[1:40:29] sometimes three days after uh we learned
[1:40:32] that we missed a street for example. So
[1:40:35] from a customer service and a c customer
[1:40:38] relations perspective
[1:40:40] our team having to tell us hey sorry we
[1:40:42] missed your container we'll be back 3
[1:40:44] days is is not the best uh
[1:40:48] public relations and public report from our uh inadvertent missed
[1:40:54] collections. And so another part of what
[1:40:56] we're proposing to reroute some of these
[1:40:59] areas is to best facilitate the most
[1:41:03] efficient and least expensive goback
[1:41:06] collection schedule which would be
[1:41:08] scheduled for the the day subsequent to
[1:41:10] the miss collection. So the very next
[1:41:12] day we would support some some gobacks.
[1:41:16] So if you can just stay on that the math
[1:41:19] really quickly.
[1:41:20] So, so obviously Haramman southwest will
[1:41:23] still continue to service. That's about
[1:41:25] 200ish homes. Coverton is about 300
[1:41:30] homes and other private communities in
[1:41:32] Heramman uh proper that will continue to
[1:41:35] service is roughly another 300 homes. So
[1:41:38] based on our most extensive highest
[1:41:42] number of routes per day in Herman
[1:41:44] currently, we're looking to change
[1:41:46] competent service to Tuesdays to offset
[1:41:50] and evenly distribute those daily
[1:41:52] routing leads uh for our service area.
[1:41:54] So currently comprehend service
[1:41:56] Wednesday, Southwest is current
[1:41:58] currently serviced on Friday. So
[1:42:00] obviously we want to send and be
[1:42:01] efficient. that we only send one truck
[1:42:03] there or sorry one one crew there per
[1:42:06] week instead of down to so the gobacks
[1:42:09] there will get a little bit um complex
[1:42:12] but those communities are uh less
[1:42:16] complicated from infrastructure and I
[1:42:18] presume there's less misolctions the the
[1:42:21] big switch here is basically the flip of
[1:42:25] Taylor'sville and then the holiday
[1:42:26] Murray Mil Creek collection days so
[1:42:29] currently you'll see on the Um,
[1:42:31] Taylorville is shown as orange, which would be reflective of a Tuesday
[1:42:36] collections. Currently, Taylor'sville is
[1:42:38] Thursday. So, the idea is here that if
[1:42:40] we missed any streets or hiccups in
[1:42:42] Magna or Karns on Monday, which is red,
[1:42:45] we would be nearby and adjacent in
[1:42:47] Taylor'sville on Tuesday to complete
[1:42:49] those gobacks to be more efficiently and
[1:42:52] effective in in providing a service.
[1:42:54] Same goes for Wednesday. So, Wednesday
[1:42:56] we're in Sandy City in the islands and
[1:42:58] White City, for example, Cwood Heights.
[1:43:00] If we miss a pickup in t in
[1:43:02] Taylor'sville from Tuesday, our
[1:43:04] disposition facilities, the recycling
[1:43:06] centers, the the the transportation we
[1:43:08] use is on the way north towards
[1:43:11] Taylor'sville, which is closer in
[1:43:13] proximity for that that next day
[1:43:14] service. And then the the Murray holiday
[1:43:17] going from a from Tuesday to Thursday,
[1:43:20] we're near Heights. So if we miss Combo
[1:43:22] Heights streets, for example, on
[1:43:23] Wednesday, we can go back Thursday
[1:43:25] closer that area. And then Mil Creek, so
[1:43:27] on so forth. So, the big thing here is
[1:43:29] that immigration is currently serviced
[1:43:32] Wednesdays.
[1:43:33] I'm pushing to switch immigration to
[1:43:35] Mondays for a couple reasons. One, if
[1:43:37] there's snow up there, we can can push
[1:43:38] it out later in the week. But
[1:43:40] predominantly is to uh meet this go back demand um goal of the next day.
[1:43:48] So if we miss elections in any area of
[1:43:51] Mil Creek Friday, which is the dark
[1:43:53] blue, the folks that are going up to
[1:43:55] immigration and back down the canyon can hit those misp on the the way up or
[1:44:01] the way down from immigration as well.
[1:44:04] >> Um, one thing before I forget that I
[1:44:06] wanted to point out,
[1:44:07] >> so
[1:44:09] one other thing, this is preliminary.
[1:44:11] One other major thing that may have to
[1:44:12] change as part of this is that we may be
[1:44:15] biting off more than we can chew for
[1:44:17] Mondays.
[1:44:19] Paramin currently is is a green waist
[1:44:22] drive on Mondays. We have five green
[1:44:23] waist trucks that go there. We're losing
[1:44:25] 1,800 counts, but we also still have to
[1:44:27] service Monday's magnet and Karns for
[1:44:30] the green waist collection. So what I'm
[1:44:33] thinking if you can zoom in a little bit
[1:44:34] to the Karns and the Taylorville area.
[1:44:38] Currently, we service a small portion of
[1:44:40] Kurs on uh Thursday, not Tuesday. As you
[1:44:43] can see that municipality boundary line
[1:44:45] there. There's a high likelihood, and
[1:44:47] Dave and I are looking at this, that
[1:44:49] we'll need to cut off another sliver of
[1:44:51] curves and add it to Tuesday service,
[1:44:54] which would become orange as part of
[1:44:56] this. And so any changes would be uh
[1:45:01] communicated through a very robust
[1:45:03] education outreach program, postcards,
[1:45:05] probably even u container uh flyers for
[1:45:09] example. Um but we're trying to evenly
[1:45:11] distribute this this workload of of all
[1:45:13] these areas if herin withdrawal does
[1:45:16] take effect end of October into November
[1:45:18] those changes will take effect November
[1:45:21] one. or as the remaining areas we need
[1:45:24] we want time to plan for this remaining
[1:45:26] areas will take effect presumably
[1:45:28] January of 2027 giving us more time for
[1:45:31] that so southwest and copper
[1:45:34] this would be more immediate upon
[1:45:36] Harman's withdrawal and then uh the
[1:45:39] other areas that we would switch we're
[1:45:40] still fine-tuning
[1:45:42] would be transition uh January the first
[1:45:48] question
[1:45:50] >> you keep and next day go back.
[1:45:54] So if my Wednesday talk about Thursday
[1:45:57] go back, okay, the problem I see with
[1:46:00] that is most people are going to be
[1:46:01] getting a home after you've closed
[1:46:05] Wednesday for my day. How do I notify
[1:46:08] you to get a, you know, a Thursday
[1:46:10] goback the very next morning, right?
[1:46:13] >> How fast can you mobilize that go back?
[1:46:17] >> That's a great question. Um and and I'll kind of maybe um
[1:46:22] the firmware here with our customers
[1:46:24] agency team. They get a call, they're
[1:46:26] the go back schedule. So this would be
[1:46:27] mostly probably the the afternoon of
[1:46:29] next day. If you can scroll to the next
[1:46:31] page as we talk about this, that'd be
[1:46:33] super helpful because I'm not really
[1:46:35] clear how we would do next day service
[1:46:37] and immigration, which I imagine there
[1:46:39] aren't probably a lot of misolctions.
[1:46:41] Um and same for the southwest corridor
[1:46:43] as well. But
[1:46:46] your question is very valid and logical
[1:46:48] and something that that we you know
[1:46:50] would strive to to meet that demand for
[1:46:53] that next day customer service. But if
[1:46:55] Fern can speak towards like when how do
[1:46:57] we get calls on usually
[1:47:00] >> we generally like we get anything after
[1:47:02] the office is closed. That's one of the
[1:47:03] first things um our customer service
[1:47:05] team does in the morning. We have folks
[1:47:06] that get here at 7 and 7:30 in the
[1:47:08] morning. So they listen to voicemails.
[1:47:10] They they review all of the emails and
[1:47:11] also the chats. And so while we we go
[1:47:14] ahead and post the um next goats excuse
[1:47:18] me before we leave for everything that
[1:47:20] we've had we generally um we get
[1:47:23] notified by 11 a.m. we can generally get
[1:47:26] that.
[1:47:28] >> So that's now going to be on the
[1:47:30] customer to make sure that they have
[1:47:32] responded before
[1:47:34] >> 11 a.m. the next day
[1:47:37] assuming they have time.
[1:47:39] >> Right. Yeah. No, I'm just just trying to
[1:47:41] make sure that we're not being overly
[1:47:43] ambitious and not giving people adequate
[1:47:46] time to say, "Oh, you know, I just
[1:47:47] realized my trash can never got picked
[1:47:49] up." And it's now lunchtime when I have
[1:47:52] time to call.
[1:47:54] Um, and maybe I should get somebody on
[1:47:56] the phone because not like I'm the kind
[1:47:57] of person I don't leave messages and
[1:47:59] things like that, too, because I just
[1:48:00] assume they're lost in the either. Uh,
[1:48:03] so that that's my only concern with
[1:48:05] doing it like the very next day, but I
[1:48:08] do like the plan in general. Otherwise,
[1:48:11] >> what would happen if they did it in the
[1:48:13] afternoon? Would they need to wait till
[1:48:15] the next or you would you would kind of
[1:48:18] base that off of like if that was
[1:48:20] happening consistently or you would do
[1:48:21] oneoffs?
[1:48:22] >> I think I mean if it started happening
[1:48:24] consistently and it's a larger volume
[1:48:27] back and say okay does this make sense,
[1:48:29] right? Um, you know, however, thankfully
[1:48:33] like our supervisors or our managers, if
[1:48:35] they're not on board, they can sometimes
[1:48:38] swing swing out. I know, um, David a lot
[1:48:41] of, you know, hey, we've got this
[1:48:42] emergency go that needs to happen. Who's
[1:48:44] in the area? Sometimes somebody's in the
[1:48:47] area already. So the girls talk to um we
[1:48:50] say the girls because they are the
[1:48:51] ladies that are bunch
[1:48:53] and uh so so they they um they're on the radio you know constantly
[1:48:58] with our operations team and and
[1:49:00] sometimes the leads are doing training
[1:49:02] you know and so they're in that area. So
[1:49:04] we do have this situation because if
[1:49:05] it's not a lot of folks and if it's not
[1:49:08] a consistent item
[1:49:11] >> what's the like currently when do you
[1:49:14] get the most calls for for is it usually
[1:49:17] like the evening and the like when do
[1:49:19] you usually get those calls too? We
[1:49:21] actually get them a lot in the early
[1:49:22] afternoon the on the day of service. And
[1:49:25] it's interesting because because um our
[1:49:28] customer solutions team is on the radio
[1:49:30] often saying are we hit that route yet?
[1:49:33] Because sometimes that's what happens
[1:49:36] and um the drivers will let us know
[1:49:38] we're not we haven't been there. And and
[1:49:40] thankfully we're able to find some of
[1:49:41] those goats soon like right after
[1:49:44] because we do have other folks on
[1:49:51] I think we we want to look at a
[1:49:53] secondary goback schedule. So this is
[1:49:56] the most simplistic way that we can try
[1:49:59] to at least enhance this for the time
[1:50:00] being. Long-term goals is to get
[1:50:04] utilization of technology and routing
[1:50:06] software. And typically in a collection
[1:50:09] u operation such as ours, each city
[1:50:13] would be broken up into multiple days of
[1:50:15] collections throughout the work week. So
[1:50:17] you're always like we we would
[1:50:19] presumably have a team that services
[1:50:21] just Taylor'sville and they have
[1:50:23] different routes on Mondays, Tuesdays,
[1:50:24] Wednesday, Thursday, Friday and then
[1:50:26] we're always nearby for for performing
[1:50:29] those go back collections as well and
[1:50:31] after service pickups too. So trying to
[1:50:33] take that on right now would be uh
[1:50:35] incredibly overwhelming and a lot of
[1:50:38] work to evaluate. uh so but in in future
[1:50:40] years our goal will be to identify and
[1:50:42] implement that routing software that
[1:50:44] helps to actually build those routes and
[1:50:46] create that even distribution throughout
[1:50:49] those. This is the more immediate
[1:50:52] most simplistic way that we look to to
[1:50:54] make these these adjustments to better
[1:50:58] service uh
[1:51:01] spread throughout the the week but also
[1:51:02] to to better provide customer service to
[1:51:06] our customers at this point. So, um,
[1:51:09] more more to come on this. This is
[1:51:10] preliminary. We need just some fine
[1:51:12] tuning. Want to see if there's any
[1:51:13] feedback or overarching concerns, uh,
[1:51:17] about this, um, as it's
[1:51:21] >> makes a lot of sense. I'm just curious
[1:51:23] when you do route planning and stuff
[1:51:26] like that for this and for the program.
[1:51:34] you take into account density of
[1:51:38] residential areas. So in other words,
[1:51:41] mining can go really fast from house to
[1:51:43] house and 10 minutes down the street.
[1:51:47] Yeah. When you're talking the difference
[1:51:48] between 3 minutes and 3 and a/4 minutes
[1:51:50] making the making it work or not work,
[1:51:53] >> right?
[1:51:53] >> You know, does that play into it
[1:51:56] >> to to a degree? Yes.
[1:51:58] >> Have to at some
[1:52:00] >> Yes. Absolutely. Because in immigration,
[1:52:03] you know, for example, we're we're
[1:52:04] driving, you know, thousands of feet
[1:52:06] between households,
[1:52:08] >> right? So that density of collection
[1:52:09] point is is certainly the 3 minutes for
[1:52:11] the bulky is kind of a generalized
[1:52:13] assumption
[1:52:15] average over the entirety of service
[1:52:17] area. But absolutely our our current
[1:52:20] routes that each driver has like magnets
[1:52:23] split up into probably a dozen routes
[1:52:25] that we have trash going. It's based on
[1:52:28] number of parcels and we track those
[1:52:30] completion times. We have a team that is led through a lead operator help make
[1:52:36] sure that that team is is completed and
[1:52:39] that gives us feedback as to we can
[1:52:41] adjust those those routes on.
[1:52:49] » Any other questions or concerns about
[1:52:52] that these changes?
[1:52:56] >> All right. Um on 3.5 considerations to
[1:53:00] suspend subscription based curbside
[1:53:02] green waste collection service offerings
[1:53:04] in the southwest geographic region of
[1:53:06] Salt Lake County due to significant call
[1:53:07] distances
[1:53:09] participation outside of business.
[1:53:12] >> Thank you. So I can probably be quite
[1:53:13] brief on this. I talked with board
[1:53:15] member Stitzer from Copperton uh and
[1:53:17] board member string stringum from Sully
[1:53:20] County. Um
[1:53:23] but that doesn't forego the the need to
[1:53:25] discuss this as well. So currently we
[1:53:27] are servicing about 1,800 green waste
[1:53:31] subscription services in Herman proper.
[1:53:34] Outside of Harman and proper we have
[1:53:36] been tracking number of subscriptions in
[1:53:39] the southwest unincorporated area which
[1:53:41] again is about 200 homes and then
[1:53:43] Copperton uh roughly closer to 300
[1:53:46] homes. of those service areas. Given how
[1:53:49] far it is outside of our collective uh
[1:53:52] combined service area, we currently only
[1:53:54] have 11 Green Waste can subscribers. The
[1:53:58] private areas that will continue to
[1:54:00] service inherently proper is only about
[1:54:03] roughly 10 additional Greenway
[1:54:05] subscriptions. And so sending a separate
[1:54:08] truck out there for
[1:54:11] less than than 30 overall subscriptions
[1:54:14] does seem to make a lot of sense from an
[1:54:16] efficiency and operation standpoint.
[1:54:18] These materials used to be accepted as
[1:54:20] the Trans Jordan landfill, which is in a
[1:54:22] similar vicinity, but they suspended
[1:54:25] permanently their green waste composting
[1:54:27] program. So we have continued even with
[1:54:30] Trans Jordan closing to currently haul
[1:54:33] even all the 1800 Herman Greenways
[1:54:36] all the way north of Magna essentially
[1:54:38] to the Salt Lake Valley composting
[1:54:40] facility. So significant hall distance.
[1:54:43] And so basically
[1:54:45] what we're recommending is that we of
[1:54:47] those 11 subscribers in Copper
[1:54:50] Southwest, we cancel those subscriptions
[1:54:52] after Herman's withdrawal is complete.
[1:54:54] Uh and we no longer offer the that green
[1:54:57] waste program specifically in Southwest
[1:55:00] Uncorporated or or in the town of
[1:55:02] Copperton until perhaps there's a time
[1:55:05] period where we can get significant
[1:55:07] interest and demand to reinstate that.
[1:55:09] So just looking at from an efficiency,
[1:55:11] financial cost and operational
[1:55:15] um sensibility perspective, you know,
[1:55:18] based on what we're seeing with those
[1:55:19] subscriptions, uh does it make sense to
[1:55:21] continue to provide that subscription
[1:55:23] based optional add-on service?
[1:55:26] >> That just makes sense to me. It sounds
[1:55:27] like we've talked to the people whose
[1:55:29] communities are affected so and it makes
[1:55:32] sense to them.
[1:55:36] » Board member Stitzer had um a couple
[1:55:38] reservations. as we talk through this um
[1:55:40] she may be on at this point as well. Um
[1:55:43] because we we have kind of restricted to
[1:55:46] subscription services um since prior to
[1:55:49] my tenure uh in this general area but
[1:55:53] also at the same time have not seen to
[1:55:56] my understanding a lot of like interest
[1:55:58] nor requests to add those services for
[1:56:01] Copperton and South Incorporated this.
[1:56:04] So um it's a challenging item and and
[1:56:08] you know a lot of the other cities that
[1:56:10] are um which is way different than what
[1:56:13] we're members of Trans Jordan. Um to my
[1:56:16] understanding those green waste
[1:56:18] collection services are now being
[1:56:20] recovered through their composting.
[1:56:22] They're just being used in some cases as
[1:56:23] additional refues that's being buried at
[1:56:26] the landfill. It's not from birth to
[1:56:28] birth. So conversely, wolfer has
[1:56:30] continued to haul immature all the way
[1:56:32] north to the solid valley length
[1:56:36] based on trans Jordan that they
[1:56:37] suspended their green rice program
[1:56:40] several years ago.
[1:56:41] >> So you're saying is other organizations
[1:56:43] are picking up green rice separately but
[1:56:45] then disposing of it in the landfill.
[1:56:48] >> I'm not saying that. I'm just saying
[1:56:50] mostly those programs have been
[1:56:51] suspended.
[1:56:52] >> Oh, correct. And then to my
[1:56:55] understanding, the city of West Jordan
[1:56:56] has now what's called their green can
[1:56:59] change to a seasonal can.
[1:57:01] >> It's just another trash can,
[1:57:02] >> but it's basically Yeah, basically a
[1:57:04] secondary trash can.
[1:57:04] >> It's another trash can, but it's only
[1:57:06] picked up until April.
[1:57:08] >> Okay. Okay,
[1:57:09] >> which is similar ours our green waist
[1:57:11] program runs roughly March through mid
[1:57:14] December,
[1:57:15] >> but we have and continue to and will
[1:57:17] continue to haul those materials to the
[1:57:20] composting facility that's that's being
[1:57:21] operated by Salt Lake County uh which is
[1:57:24] in the extreme northwest portion of the
[1:57:26] county of the Salt Lake Valley landfill
[1:57:29] and adjacent to that is the
[1:57:35] » any concerns about that change for is
[1:57:41] » so predominantly I was just hoping for
[1:57:43] support from this body to um to take
[1:57:47] that approach. I don't think it's a
[1:57:49] formal motion. So subscription based
[1:57:52] service some cases we don't offer uh
[1:57:55] curbside glass is not offered currently
[1:57:57] in that area but the county as well
[1:57:58] because of distance and density and
[1:58:02] demand
[1:58:03] >> other than plan but do you know where
[1:58:04] the tipping point is to how many
[1:58:06] subscribers
[1:58:08] required
[1:58:10] >> if there was significant interest I
[1:58:13] would hope minimum we haven't done the full analysis from efficiency
[1:58:17] standpoint I would hope a minimum 50 but
[1:58:20] hopefully I Ideally, it would be like
[1:58:22] 100 100 plus addressing customers.
[1:58:30] I love that. Unless anyone has any
[1:58:33] concerns that they're not voicing, I
[1:58:34] think we're supportive.
[1:58:39] All right. Um,
[1:58:42] that's direction. Yes.
[1:58:44] >> Okay. All right. Item 3.6 with Helen.
[1:58:48] modifications to monthly billing due to
[1:58:49] dates to avoid billing discrepancies for
[1:58:51] autos.
[1:58:52] >> Right. Uh we when we went to monthly
[1:58:55] billing we made the due date the last
[1:58:57] day of the month that is also the day of
[1:59:00] our real date. Um
[1:59:03] that has caused a problem between our
[1:59:07] software the sell software building
[1:59:11] payment vendor for pay um that created a
[1:59:14] problem for auto pay.
[1:59:16] Um, and so the best way we could
[1:59:18] determine to correct this problem is to
[1:59:21] change the due date. So we moved it back
[1:59:22] to the 27th of every month. reason we
[1:59:26] chose that one last 10th of February um
[1:59:28] you know over the coming month the month
[1:59:31] and
[1:59:32] >> it's I think that that will this last
[1:59:35] bill was the first one that we did that
[1:59:36] with and I do think this is going to
[1:59:37] solve
[1:59:42] » specifically has to do with with
[1:59:43] integration constraints between our
[1:59:45] various financial and billing systems
[1:59:48] and form pay um in the future we think
[1:59:51] can gradually enhance that uh we make
[1:59:55] the customer get their bills
[1:59:57] change. We've looked at our policy
[1:59:59] manual. There's nothing that the sport
[2:00:01] has adopted for a specific for for
[2:00:04] billing um due dates. So, um we just
[2:00:08] wanted to provide that as as
[2:00:09] information. uh didn't seem to think
[2:00:12] there was any sort of formal motion
[2:00:14] needed for this, but it is something
[2:00:16] that was very recently implemented um to
[2:00:19] avoid these discrepancies and people
[2:00:21] having a lot of confusion when we have
[2:00:22] one for
[2:00:29] all. Um are there is there any other
[2:00:31] board of business that members of the
[2:00:33] board need to discuss?
[2:00:39] See on the agenda subsequent items for
[2:00:41] board meetings. I'll just let you look
[2:00:43] at that items at your leisure. Um I will
[2:00:46] make a motion to Sure.
[2:00:48] >> So move
[2:00:49] >> second.
[2:00:50] >> All in favor?
[2:00:54] » I
[2:01:05] kind of
[2:01:09] Yeah. Um, are you hearing from people
[2:01:12] that they want less bins at the same
[2:01:20] room?
[2:01:22] >> Yeah, that would be I can certainly help
[2:01:24] to donate those.
[2:01:27] It's largely
[2:01:27] >> Justin.
[2:01:45] » Yeah, the recycles are like it's the
[2:01:48] trash ones. There's just so many
[2:01:50] available
[2:01:59] » or trash to recycle.
[2:02:02] >> We can certainly discuss that.
[2:02:07] My husband wanted me to ask about his
[2:02:10] price of a trash
[2:02:12] I told him don't want to do it.
[2:02:35] » So I'd rather just have this for myself.
[2:02:38] >> Yeah.