[0:18] What's the commissioner's April 12th, 2023 meeting? Would you please stand for that?

[0:26] Attellations to the flag.

[0:29] Thank you so much.

[0:31] It's a little bit of a little bit just thanks.

[0:33] On the ground.

[0:36] Any of this will.

[0:37] Whatever the interest goes.

[0:44] Just a thing of roll call.

[0:45] Welcome, Mr. Graves.

[0:48] Mr. Fashi.

[0:50] Mr. person.

[0:51] Vice Chair Palmer.

[0:53] Jimindixon.

[0:54] Here.

[0:55] All commissioner's present.

[0:59] At this time, I'll turn it over to Mitch Graves.

[1:09] Good morning.

[1:11] And welcome to the Stewart family to joining us today.

[1:16] I know we have a number of family members.

[1:19] Cassandra, wife, Charles and Beth Henderson, who also worked here in LG W and Brian Gates and Todd, family relevant.

[1:36] So, we always, it's horrible circumstance when we lose somebody here with takes care of our customers.

[1:46] on the half of MLG and so it's, it's a tough situation when that happens and our hearts have been with you and our thoughts for the months proceeding to the.

[1:58] So on the half of our fellow commissioners and myself, we want to read into the record, formal record, a resolution that honors Michael Stewart.

[2:11] So, resolution and honor of Michael Stewart, April 12, 2023,

[2:18] whereas on December 9, 2022, the utility industry lost trouble shooter Michael Stewart.

[2:27] Whereas Mr. Stewart is a loving husband and father and worked at MLG in WP for over 20 years.

[2:36] Well, as Mr. Stewart began his career at MLG and W in 2001, worked as an apprentice

[2:45] lineman in 2002, a lineman in 2006, and became a troubleshooter in 2021,

[2:56] where as Mr. Stewart

[2:57] graduated from Hillgrass High School, attended Southwest Community College and always continued

[3:06] to express a love for continued learning.

[3:11] What I as Mr. Stewart has always,

[3:13] was always known for his smiling around his peers

[3:17] and his customers.

[3:19] And for having a warm personality,

[3:22] developing strong relationships

[3:24] with members of the community that he served.

[3:29] For I as Mr. Stewart was a sports lover,

[3:32] a traveler and supporter of healthy living.

[3:37] What has Mr. Stewart was admired for his more and compassion.

[3:43] So much that community members created T-shirts,

[3:47] urging people to delight Mike.

[3:52] And what an honor that is.

[3:54] Whereas in his time on earth,

[3:57] Mr. Stewart advocated for social justice,

[3:59] uplifting and empowering Memphis communities and the importance of critical thinking.

[4:09] Now, therefore, let it be resolved by Memphis like us in water and it's board of commissioners

[4:15] that we show support to his family for Michael Stewart, his praise and thank for his years of service

[4:24] to the city of Memphis. So if the store family would come up, commissioners, if you'd also come up.

[4:32] I don't know where we're going to do this right here or maybe up here.

[5:02] I

[6:21] need a motion to approve the minutes.

[6:24] So moved.

[6:25] Second. All in favor.

[6:27] All right.

[6:29] Go to polls.

[6:31] Motion carries.

[6:33] Ladies, that Dana City Council acknowledgments and update.

[6:38] Mr. Chairman, I have nine to report at this time.

[6:42] A presentation from TVA top performer awards to MLGW for energy right program.

[6:49] A Frank Rappley senior manager, energy services and programs and Timothy Davis and Becky Williamson.

[6:56] With MLGW, would you please come forward?

[7:08] Good morning.

[7:09] It is indeed an honor for me to be here today to represent the Tennessee Valley Authority and of course our organization and that which is TVA's energy right group.

[7:21] You know, I have just celebrated my 20th year with TVA and one of the great blessings of that career has been the honor of working with MLGW and particularly Becky and Shelley Williams

[7:38] and Margie Borham Smith on so many fantastic projects to benefit the people of Memphis and the Tennessee Valley as a whole.

[7:49] Indeed, this relationship is a relationship of first.

[7:52] I believe we were the first to launch the eScore program.

[7:55] We were the first along with MLGW, the Max Impact loan program, the Small Business Direct install program.

[8:06] program and I can go on and on about the partnership that has existed between us in the work that we've the collaborative work that we've done together.

[8:17] And I have a distinct honor to be presenting not one, not two, not three, but four, top performer awards to Memphis Light Gas and Water for the outstanding work that this group does.

[8:32] You know, it is April of 2023 and that is the time that we typically would award the 2022 top performer award.

[8:43] But we can all think back to April of 2020 and the situation then. So it's been a long time since we've been able to be in front of the board to do this.

[8:54] So we have four top performer awards for 2019, 2020, 2021 and 22 that we would like

[9:03] present today.

[9:04] What a fantastic accomplishment, what a great record.

[9:08] We thank you so much for everything you do every day.

[9:13] I'll just on the back.

[9:18] So, these awards really recognize the efforts and the participation of our customer in program.

[9:23] So, there are residential programs, there are commercial programs and industrial programs.

[9:27] And when our customers participate, sometimes they're getting information, sometimes they're getting incentives for making upgrades.

[9:33] But it's their participation that allows MLGW to be a top performer because without their participation, our numbers will be very low.

[9:39] So this is really unbelievable our customers who choose to take that extra upgrade when they're making an energy improvement at their home or their facility.

[9:47] They choose to go and extra step and pursue greater efficiency.

[9:50] They choose to do additional things with renewables.

[9:52] So it's really on behalf of our customers that we earn this award, and we're happy to accept it today.

[9:58] Thank you.

[9:58] It's like, does he sell you or more to you?

[10:00] Are you here? Come on up.

[10:02] Shane, you want to come up? You're a big part of this, too.

[10:06] We really have to team effort.

[10:07] There's a lot of people throughout the company to resolve it.

[10:10] More people will be involved as more offerings are added if you want to.

[10:13] That's right.

[10:14] Give us a sneak peek.

[10:15] And you're right. And more on the way, particularly coming in our fiscal year,

[10:21] 24, which will begin in October.

[10:23] We're busy planning for that right now.

[10:26] We are also looking forward to working with MLGW

[10:29] to leverage a lot of the federal funding

[10:31] that is coming out of Washington through the couple of acts

[10:35] that have been passed in the past few months here.

[10:39] So we're excited about those opportunities as well.

[10:42] So more good things to come.

[10:47] There's more awards back there if you want.

[11:24] And

[11:58] congratulations again to those that received the TDA Top Performer Awards, thank you for representing

[12:04] in the MLGW and do you want to great job?

[12:07] We appreciate you.

[12:11] We have one statement from the public, Mr. Dennis Lynch,

[12:16] which you please come forward,

[12:17] state your name and address, and you have three minutes.

[12:30] Excuse me, your moment?

[12:39] Yes, I'm Dennis Lynch with the Sierra Club.

[12:42] Thank you all for providing this time for public comments.

[12:46] Thank you, Chair Dixon, other commissioners, Doug McAllen,

[12:52] and senior executives of MLGW.

[12:58] I unfortunately was out of the country

[13:00] when the decision was made to not sign TBA's 20-year evergreen

[13:07] for ever, never get out of a contract.

[13:10] And I thank you so much that you did not approve signing that contract.

[13:15] I would like to encourage MLGW and I know President McGowan,

[13:20] has already said this that you're going to continue looking at opportunities and moving MLG

[13:26] W forward. You all know how much solar energy has reduced in cost and also the inflation

[13:34] reduction act provides other opportunities. I do have a written statement. I'm speaking

[13:40] separately and it doesn't match the statement so I'll hand out the statement when I'm done.

[13:46] But renewable energy is obviously important.

[13:52] I'm sorry that the MLGWIRP and RFP do not talk about climate change at all.

[13:59] We all know about it. There's many reports.

[14:03] I think that going on in the future, any major expenditures of MLGW for new equipment need

[14:09] need to consider the greenhouse gas implications and the climate change impacts that needs to

[14:17] be important and important to the community but important to the globe and I thank you for

[14:24] putting that on the list of things to consider. I want to also say that the analysis done in the

[14:33] IRP didn't look at batteries and if you look at the history of what's going on in utilities around

[14:39] country now more and more batteries become part of the whole program and I hope that you give

[14:46] that serious consideration. I'm sure you will. The last thing that unfortunately, Shelby County,

[14:54] I mean, fortunately, very nice Shelby County implemented it as-

[15:00] A couple of small solar farms to weeks ago, and Mayor Harris actually asked me to be one of the speakers at that dedication.

[15:09] And I asked around for the folks that installed it and other people, can I see the batteries?

[15:14] There were no batteries.

[15:17] I don't know how you can install solar these days and not have batteries. I want to make sure MLG has that on the checklist.

[15:24] I know Becky Williams and knows about it, but everything goes through her.

[15:29] We need to make sure that implementation and whatever scale includes batteries, or at

[15:35] least as seriously considered the role of batteries.

[15:39] The last thing I want to say, former President Young did not want much public participation

[15:44] in the final process.

[15:46] I think we need more public participation, and I hope that President McGowan will consider

[15:53] including me and others in the public in in the discussion.

[15:58] I thank you all very much. Thank you Mr. Lange.

[16:03] We're going to move one item up on the agenda. It will be the

[16:07] universe of Memphis, Dr. Brian Walgreens, would come forward and do the aquifer study update.

[16:25] Thank you for having us today and allowing us to be moved up from the schedule for a talk we

[16:30] to give a national.

[16:33] With me here today, my colleague,

[16:35] doctors, Scott Schaffer-knocker in Van Larson,

[16:39] and we'll be presenting on the Memphis

[16:41] aquifer, aquifer, and investigation

[16:43] that we've been conducting over the last five years,

[16:46] which is coming to a close this June.

[16:51] First of all, just a reminder of what is a breach.

[16:53] It is an opening and the protective clay layer above,

[16:56] our drinking water aquifer, typically bit more sandy

[16:59] than it is clay that allows water to move through the upper system down into our drinking water

[17:04] arc for the Memphis atmosphere. Why be concerned about breaches? Being in Memphis, which is

[17:12] heavily urbanized, the threat of groundwater contamination, and it's quick entry through these breaches

[17:18] into our groundwater supply is of paramount importance.

[17:23] So what is the importance of this particular study?

[17:27] One, we're recognizing having some of the best order in the nation. We want to make sure we

[17:31] keep it that way. But breaches threaten the security of that water.

[17:38] Studying their presence

[17:39] and impacts are critical to their sustainment of the drinking water supply. Our member being

[17:43] at a presentation where two presidents to go, three presidents to go, president Collins,

[17:50] mentioned the city council. We buy our gas, we buy electricity, but water, that's emphasis.

[17:56] So very important that we maintain that. So breaches are these holes in the clay,

[18:03] They followed a two categories, one is suspected, and the other is known.

[18:07] Those two distinctions are very important.

[18:09] We'll talk about suspected breezes first.

[18:11] They come from a range of techniques that we use.

[18:15] The first one is a anomalous water table

[18:19] Depression. You'll see that figure on the right.

[18:22] And there's a number out here to the side.

[18:25] The red number three tells us the year.

[18:28] It's a five year effort.

[18:29] That project started in year three.

[18:31] and then before is the project that happened. We had about 20 something projects under this.

[18:37] So, anomalous depressions in the water table tell us that there's a breach nearby

[18:42] suspected breach. Chemical signatures from the age dating we had four projects on this particular

[18:47] effort. This is looking for signatures of surface water like rivers and lakes, or that from the

[18:53] shallow aquifer present in our groundwater supply and the age dating. Our groundwater should be about

[18:58] to 3,000 years old, we see orders you under 13 years old in our system.

[19:05] Computer modeling, this is a very, very complex system, so it takes

[19:09] into computer models to help us understand all those complexities and how they interact

[19:14] with each other. We had five projects in these.

[19:18] It may tell us a lot about the water movement and the changes into the future.

[19:22] We have models that go to the year 2016 that are trying to help us understand what's going on.

[19:29] We also map the sub-surface geology.

[19:32] We have five projects in there.

[19:34] This is looking at cross sections, pulling up well data.

[19:39] And on the bottom left, that's a very interesting image.

[19:42] That is a contract that we held this past year

[19:45] with the US Geological Survey, where they flew in order

[19:49] to Shelby County using a device in the air

[19:52] that can see below the ground and provide it

[19:55] as unprecedented information about Shelby County

[19:58] the North. They cannot do elsewhere because you cannot fly over urban areas. So we could only

[20:04] do this in North Shelby County. I'll talk a bit more about that later.

[20:10] Also, physical measure

[20:11] of water levels and stressors. We had five projects on me. This is going out into the field

[20:16] of collecting actual measurements. These are helpful for ground truth in your models, but also

[20:21] getting critical information that you can't just guess at, you actually have to go out there and get it.

[20:29] So, those are suspected breaches.

[20:32] What we want to do is we want to turn them into known breaches.

[20:36] The only way in our book that you get to be labeled as a known breach is a known breach

[20:41] is to drill through it.

[20:44] As a physical measurement, you know it for sure, it's 100%.

[20:48] So, we'll go and drill through one of these suspected places, which you'll see here, collect

[20:53] soil and recognize that we went through a sandy or material not the clay.

[21:03] So what is this effort

[21:04] identified? Over this five-year period, we have identified a lot of what's going on with a water

[21:11] system, the dynamics of the map that you see here is of Shelby County, which is the footprint of

[21:16] the study minus Newton Carval, Germantown and Millington. They are outside the MLGW water service area.

[21:23] the red polygons that you see are known breaches. We have drill through them. We have verified

[21:30] that they are not there. The magenta breaches are suspected. When we flew the AM, sorry, the

[21:41] aerial electromagnetic survey from the USGS, Northern Shelby County, we identified the probability

[21:46] of 23 brand new breaches.

[21:50] So, and then our other studies are identifying more next line.

[21:56] So we have six now and 36 suspected right now.

[22:00] That number has grown significantly from five years prior.

[22:04] So what can we do?

[22:06] Go ahead.

[22:07] One, we need to convert all of our suspected breaches into now.

[22:11] Go drill for wrong.

[22:12] We either know that they're there or validate they're not.

[22:16] And the survey that we did at North, one of our, in order to drill through it, we have to get property access.

[22:22] We have tried, we had one property owner, one, our lettuce on their land.

[22:27] We're going to work closely with MLGW to work with citizens to see if we can get on the property and drill through these locations.

[22:37] We need to consider input, input, input implications, implications, I wrote this.

[22:42] But I can speak with implications of filling a brief.

[22:45] That was a particular project, public actually prompted that one.

[22:49] They said, can you fill a brief?

[22:51] We said, well, let's see if we can.

[22:52] So we've done a study on it.

[22:53] And we think we can.

[22:56] Now, there's that a good thing.

[22:57] I don't know.

[22:58] At Licom and Welfield, the shallow aquifer is dry.

[23:03] So in essence, closed.

[23:05] But by pumping the lymphocytes, we're going in five.

[23:07] And scientifically, that's not a good thing.

[23:09] So, it is closing up a breach of good thing, I don't know, quality, yes, quantity, I don't

[23:15] know.

[23:17] Next, test newer technology for urban mapping and traversing or streams, I told you that

[23:22] the AEM up north could only go over rural, why can't we use our road network to map the

[23:29] sub-surface?

[23:30] Can we do that?

[23:31] There is due technology for that, we're checking on that.

[23:34] The streams offer an avenue just cut right through the county that we could also use to

[23:38] reverse. Next. This was a project early on. It was in the first year, we've been working on this,

[23:49] using well placement and pumping strategies to reduce the young water entering into our groundwater

[23:55] supply. This will save the aquifer and extend the life of your wealth fields. Next. We need

[24:04] to monitor for contaminants between possible sources and production wells. We only know when it

[24:09] contaminant is there when it hits a production well. Then it's a little too late.

[24:13] Wouldn't it be nice to know that if we could identify a potential contaminant source

[24:17] and a production well is over here, put something in between and catch up for a

[24:20] hits production well? It saves the well and doesn't contaminate the whole length of the

[24:25] aquifer. Next. This one's critical. We need to rethink our viewpoint.

[24:35] In the past, we probably thought of this clay layer as protective of a groundwork supply.

[24:40] It's just continuous layer of clay underneath much of Shelby County with a few holes in it.

[24:45] Well, we're starting to believe that it's starting to look a bit more like Swiss cheese.

[24:49] And if that's the case, there's nothing to say that what we saw in the North of Shelby County

[24:53] with that survey that the U.S. G.S. did for us,

[24:57] isn't going to be the same as what we see in the lower two thirds.

[25:00] for the number of breaches can grow.

[25:02] And if that's the case, the concepts that we've come up with

[25:06] of assuming a lot of clay and a few breaches,

[25:09] we need to rethink those.

[25:10] We need to put them back on the table and say,

[25:12] what is the situation if that's not the case?

[25:14] What if there are many, many more breaches?

[25:17] What does that tell us about what we need to be doing now

[25:19] to protect our groundwater supply?

[25:21] Which is very precious to us.

[25:24] And then last, no, two last.

[25:27] One, I know that sounds scary, it is concerning, but please know that the water is safe.

[25:35] It's safe for you to drink, drink it from the tap.

[25:37] It is good.

[25:38] It is good water.

[25:40] An utility, MLGW and other utilities for other municipalities work very hard to wither water labs and

[25:46] chemistry to make sure that the water going to you is safe.

[25:49] And we work with MLGW as well and share all of our information.

[25:53] So drink water.

[26:01] And last, you can serve it in our water usage as much as possible as well as the protection.

[26:06] You know, put your waste in the proper places, but the more that we can serve water in our home,

[26:12] we set all the time, you know, you don't need to have the water running when you're brushing your teeth, water running

[26:16] when you're soaking up the dishes, it guys help.

[26:20] The water levels are going up and that's a good thing.

[26:24] So, have any answer any questions that you have?

[26:26] Appreciate your time.

[26:27] Commissioner, there's any questions.

[26:33] Didn't scare us either.

[26:35] Okay. Good. We're not scared.

[26:39] All the Japanese.

[26:40] You know, I always have a question.

[26:41] That's why I saw you leave me.

[26:44] So let's go out 20 years now.

[26:46] We don't do anything.

[26:47] How do we look?

[26:48] What's the situation?

[26:50] If we go out 20 years from now,

[26:53] One, we are misplacing our understanding of contamination heading our way.

[27:03] A lot of legacy contamination came from the 1960s, 70s prior to the Queen Water Act.

[27:10] I think we would be in a worse situation if we don't do anything right now.

[27:16] Our models are built off of the old concept.

[27:20] A lot of clay, a few breaches, so we need to rethink those models and put in, so we have a misrepresentation of 20 years down the road.

[27:30] That's the answer to that question.

[27:32] We need to redo our models with a tested guess of many more breaches and what does that mean to us 20 years down the road.

[27:44] And I think that there have been some efforts done on planning new businesses in regard to their proximity to critical areas, like well has and things like that, with the presence of breaches, maybe in this number, we need to rethink that as well.

[28:02] So I would say do not be reactionary that is not a good plan and this is what this project was as

[28:10] proactive. So you can see the benefit of being proactive. You can see what that did and what it's doing.

[28:16] Perfect. Thank you. Yes sir.

[28:18] I'm sorry.

[28:19] So my partner, thank you guys for what you do and keep us informed. Because you guys come back

[28:24] They even update what?

[28:27] Anyway, some of my...

[28:29] Isn't that 20?

[28:30] 20?

[28:31] I probably look forward to the next one.

[28:32] Yes, sir.

[28:33] I mean, that's one other question.

[28:34] You said we had six known breaches in 23 suspected areas.

[28:40] And then you're using your presentation, Swiss cheese.

[28:44] Well, that mini or no.

[28:46] So we just guessed.

[28:49] We have six known.

[28:51] we have 36 suspected. When you look at this suspected, it is a guess.

[29:03] But many of the methods

[29:05] outside of what was flown in northern Shelby County are some things going on.

[29:15] We don't

[29:21] using techniques that they have done this all over the height state region.

[29:26] One thing we did is we went out and drilled through one of those.

[29:32] We got to land or went out and drilled through and sure enough there was a sandy material.

[29:36] So we feel a little bit more confident in the AEDM data and to that end

[29:41] if having a bit more trust in that particular technique

[29:45] and validating it with a geophysical technique of our own,

[29:49] called electric resistivity, and then drilling through it, you know, it's telling us that there's

[29:55] something really is going on and that it could look like a sad Swiss cheese.

[30:00] And we've already had discussions with colleagues on the technology for doing it down the streets to see if we can do.

[30:09] This is more of a two-thirds of Shelby County and verify that.

[30:13] But you're right. It is a gas we have to draw for room to know for sure. That is the only way to know.

[30:20] Good. Yes, sir.

[30:23] Dr. Wilder, you mentioned that I heard you correctly closing a breach. You didn't know if it was really good or bad.

[30:30] is that correct? Yes sir. Is there not data? I mean, could you elaborate a little bit more on

[30:35] what you mean, do it or bad? And is there data or data to show the success rate of closing

[30:41] of reach? Yes. Let me ask you a second question first. No. The techniques for injection of a

[30:53] sodium material or winers things like that have been done at landfills or remediation of brown

[30:58] order through vertical barriers. This is a horizontal barrier. So it would have to be injected

[31:02] into the ground.

[31:06] And there was a plan to do testing of that in this project, but it was

[31:13] just not possible with the time that we had. So it's one next step to do. So that answers your

[31:21] second question. No. The first question, good or bad. So we know that water of poor quality

[31:31] from the shallow locker for even streams may not be contaminated. It's just poor quality compared

[31:36] to the drinking water for the Memphis. It does get through to breaches and does get into our drinking

[31:41] words to fly. We see it, we age data, we characterize it. So from a quality standpoint,

[31:49] removing that, that ability to change the pristine quality of our aquifer, that's a good thing.

[31:57] The question then becomes supply, a quantity supply.

[32:01] If you cap off the shallow aquifer, giving water to the Memphis, it has to give us water from elsewhere.

[32:09] So it's going to pull from other areas.

[32:13] The example I gave of the Lichterman Wellfield is one where there is a breach, and the shallow

[32:22] lock for his drive drained, completely drained.

[32:25] So in essence you can count it as, I'm closed off because no water is going through.

[32:30] Due to pumping in that area, the Memphis lock for when I'm confined.

[32:36] What that means is when you pump right now, the Oxford doesn't, the water in between the grains doesn't leave, doesn't disappear, it just goes, you know, come out of some other means.

[32:50] But when it goes unconfiling, you're actually taking the water out from the between the sand grains and that's it.

[32:57] So that's a whole different paradigm shift.

[33:00] And therefore, it is water flowing through the breach, even if it is of a poor quality,

[33:06] does it contribute water to the miffus arc where it keeps it going really unconfined?

[33:12] So you have to weigh the pluses and minuses between poor quality or maybe contamination,

[33:21] which is a different issue than supply, that's the difference, that's why I would caution.

[33:29] Thank you, Mr. Commissioner, there's any other questions.

[33:33] Thank you, Dr. Walgreens.

[33:34] Yes, thank you.

[33:35] Thank you, Mr. Chair.

[33:39] Dana.

[33:41] Can you present the consent agenda?

[33:43] Yes, sir.

[33:45] And President McGowan is a way he is speaking at the Tennessee Municipal Electric Power Association,

[33:52] Engineering and Operations Conference, which is in Memphis this year.

[33:56] So that is why he is a way.

[33:58] So I'll go through the consent agenda we have 17 items on our consent agenda.

[34:06] Resolution number one, awards a purchase order to engineering signaling components,

[34:13] or electric smart meters in the amount of 1,557 and 2,16 cents.

[34:22] Resolution 2 is a change order with Smith driving to expand the contract scope and increase the current contract value in the funded amount of $200,000.

[34:37] Resolution 3 is a change order with the gas leak survey with heat consultants to ratifying renew the contract in the funded amount of $1,200,000.

[34:49] We have several resolutions that are related, resolutions 4 through 8 and 11 through 13 that's a total of 8 resolutions are related to engineering services for utility relocations for street improvement projects that have to do with

[35:13] Tennessee Department of Transportation.

[35:17] These are awards, the various consulting engineering farms.

[35:21] There are two related to electric and three related to gas and three also related

[35:29] to water again, resolutions or through eight and 11313.

[35:35] So one of the three all of those details.

[35:39] Resolution 9 is a one-year price option to renew blanket purchase order to cleave

[35:47] limb price for here. Disconnect switches. Resolution 10 is a change order related to

[35:57] local dial tone services with AT&T to increase the current contract in the funded amount

[36:03] of $172,735.

[36:09] Resolution 14 is a change to a contract.

[36:14] We have with the first tech.

[36:16] This is our local pay agents.

[36:19] And this would renew the contract

[36:21] in the amount of $297,09.

[36:26] Resolution 15 is a change order

[36:29] to the drug testing DOT drug

[36:32] in our call testing group, it's a drug testing

[36:36] reduced the current contract in the amount of 125,000.

[36:42] Resolution 16 and 17 of both relate to law firms

[36:48] to be employed on an as needed basis

[36:51] and the rates of listed in each resolution.

[36:54] Resolution 16 is the law firm of Clank of Brown.

[36:58] Resolution 17 is the firm of Harris

[37:02] Shelton Hanover Walsh and that concludes our consent agenda items if you have the entertaining

[37:09] questions that the commissioners may have.

[37:12] Mr. Chairman, I'll move for approval of the consent agenda.

[37:17] Second.

[37:19] Okay.

[37:19] Commissioner, there are any questions or comments.

[37:27] Oh, I'll go first.

[37:28] Okay.

[37:29] Thank you.

[37:30] We have got, and I asked a couple of months ago about all the contracts we have for engineering

[37:36] services in our plenty. And now we've got another $4 million worth out of eight different

[37:46] awards here. Some burns mainly in Nashville, a couple here in Memphis.

[37:55] How many do we have in place and what's the value and how much of it do have we use?

[38:03] I know we love these things for convenience, but being on one side, I know opening contracts

[38:09] is don't ever get task assigned to it, doesn't look good on your books, and it can't look

[38:14] good on our books on this side.

[38:18] So I'm going to ask time to work with you later.

[38:35] One more day, Tom Ward, I've worked in the engineering,

[38:40] electrical engineering division under Nick Newman, Wayne Jackson,

[38:46] and Keith Ledberry, who's my supervisor.

[38:49] And these contracts are specifically related to our,

[38:54] you children relocations to accommodate the

[38:56] Tennessee Department of Transportation projects.

[39:01] And in these contracts, specifically ones that are on our agenda

[39:05] of the day, T dot will reimburse, let me step back, T dot 20 years ago, passed us a law,

[39:13] excuse me, stay at Tennessee passed law, call chapter 86, where they will reimburse utilities

[39:20] to relocate their utilities for their projects. So it's through our benefit.

[39:28] And in the past

[39:32] five or six years when we initially were not working for these contracts, we've spent somewhere

[39:39] in the neighborhood of $20 million on the engineering services that T.O. will reimburse for.

[39:47] For projects associated with electric gas water that are about $20 million, so T.O.

[39:53] Payne for paying for the relocation of our utilities.

[39:57] So that's kind of the big picture of why we need these contracts and when TIDOT issues a project for relocation we've got a short time window like four months that we've got to design those relocations and develop those estimates for that project.

[40:16] So we've elected to go out and use consultants to do that for a variety of reasons one.

[40:23] We don't always know when a project is going to hit us to the performance work, so we allow our staff engineers to perform our core business, providing services to our customers, providing improvements to our systems, and we're using consultants to develop these relocation plans that meet our design specifications.

[40:48] And in the past, when we initiated this project or contract five, six years ago, I believe

[40:57] we contracted with, I apologize, I wasn't ready for that question, three or four consultants.

[41:07] And in fact, there's probably two of them that didn't get any work for us, but we had to

[41:13] have multiple consultants because if we get a project from TDOT and consultant A can't meet

[41:20] that format time frame, then we need to have consultant B available. So that's why in this

[41:26] case we have multiple contracts on the agenda for electric gas and water. So all of these

[41:34] contracts or for the work that the teed out or the site was doing.

[41:43] So how many contracts do we have under?

[41:48] Where are we under contract because we used to do all these five year? I don't know what these are.

[41:54] And this is an additional $4 million that you've got available.

[41:59] And how much hells is in the pot?

[42:04] Specifically related to these TDOT projects.

[42:11] We've got, we've put the contract value at that 500,000 dollars.

[42:16] Because we don't know in two years or three years what TDOT might have come down.

[42:22] We had to enter the initial contracts that we did about six years ago.

[42:28] In the second and third year, we had to come back to the board for an increase because of the workload that teed out was sending our way.

[42:36] The original contract by a $200,000 one sufficient.

[42:40] So we bumped that up to 500,000, which is why we've got these at that level at this point.

[42:48] All right.

[42:49] Okay.

[42:50] Thank you.

[42:52] Good night. Good night. Good night.

[42:54] Thank you.

[42:57] If you anticipate these to occur with TDOT and you know you have a short time window for months,

[43:05] can you practically go ahead and do what I call mock bits or previous to at least widen the pool versus

[43:13] having the same consultants be in that pool because if I understand it correctly, the reason why you go

[43:22] So, and select quickly, then there's this because you have a short window, that's right.

[43:29] Yeah. And that's typically going to reoccur every time, because if T.D.

[43:32] I give you a notice is a format notice, right? So you usually go right

[43:36] back to, and I think, Randy, because I'm going to call you up your next.

[43:40] So get ready.

[43:41] Oh, okay.

[43:43] It is your day.

[43:44] It is your day.

[43:45] But what I'm trying to do is to see how can we expand that window

[43:48] Whereas you give other folks the opportunity to be it because you anticipate this because this happens what every year every other year

[43:56] Right good good question. Yeah, so what we did we went through the

[44:02] Request qualification process or FQ we advertise for engineering firms to submit their qualifications to us for us to review and we had

[44:13] some problems here that we were looking for and

[44:19] I believe we had six or seven firms respond to that.

[44:26] So, essentially, we did that.

[44:28] We opened it up to who's so wherever will.

[44:32] And so they submitted their qualifications and we reviewed those and then we went and interviewed

[44:41] those consultants.

[44:42] You can kind of drill down a little deeper about their qualifications or capacity of their

[44:47] ability to do the work we needed to have done, and then consequently, we selected these,

[44:54] because once we see that issue as a project, we don't have time to go through a process.

[45:00] To identify a contractor. So you already have an anticipated pool of consultants. That's what we have on the country on the agenda today.

[45:10] And to get new consultants on that list before TDOT issues to work request.

[45:23] You throw the net out so instant people can't anticipate you come down the package.

[45:29] Because you're from looking at, there's other agencies, large agencies, and I won't call their names in this county that they anticipate jobs like this upcoming.

[45:38] And they are going to directly say, this is the type of work that we're going to need down the road.

[45:44] If you're interested, then you need to be contacted enough so we can know that you're in the process.

[45:50] Then at least in my question to Randy, I'm getting you out of the spot.

[45:55] So what was the selection process and selected the ones that are here for us to approve?

[46:04] Morning.

[46:05] Good morning.

[46:06] So you're asking about the selection process?

[46:09] So we went out and they contract specialists, they had a source in the process, and we had 11 people, 11 companies, and we only received five back.

[46:20] What we did do was we had a plan of going to it a lot of the supply diversity go a lot of the

[46:29] The contractors either refuse or can't comply with our supply diversity go so when we set out for 11 we got five back and

[46:40] With these five right here. We've got to apply diversity go participation in this here

[46:47] We are always looking to try to source new contractors like Tom stated before, we go out

[46:59] and advertise it possible. We go out and contact different people as much as possible to try

[47:06] to see if they are willing to do it. Now, as again, as I said before, some people can't make

[47:11] I'd personally go also that knocks them out.

[47:13] But we try to do a good job in sourcing and trying

[47:16] to accumulate as many participants as possible.

[47:20] Oh, man.

[47:22] All right.

[47:22] Thank you.

[47:27] Dana, I have a question on item 15.

[47:35] How many tests are being done per year average?

[47:38] And what does it cause for test?

[47:47] So item 15, how many tests are being done each year?

[47:52] And what is the cost average cost for each test?

[48:02] Find good low shared services.

[48:05] The approximate cost spent monthly is about $10,400.

[48:11] We did not break that down to an individual cost because it changes each month,

[48:16] because these are not only the tests for new hires.

[48:20] They're in a needed test because of accidents and other things like that.

[48:26] So we can get you an individual price.

[48:28] But right now we're spending approximately $10,000,000.

[48:34] Okay. Okay. And I hear you say you don't break it down.

[48:39] But there's a possible that you only be a two test for the $10,000.

[48:43] Oh, no, sir. Okay. So this is a range or.

[48:51] Well, it takes place is that we're doing a random drug testing. You also have a random drug testing.

[48:57] you also have the new hire, and also you have a post accidents, that's what takes place in this

[49:05] with the 10,000, we've talked about it almost 10,000 a month, but we'd have to do a, some mathematics

[49:13] and get you back an individual cost per test because each test is different, necessarily,

[49:19] the new hire tests and the DOT tests don't necessarily cost the same price.

[49:24] Okay, so you have several different tests and how many tests do we average per different tests per to have an idea of what money has been spent on or if it's.

[49:36] We have to.

[49:37] We have to put that number for you.

[49:38] We only have the monthly front of us right now.

[49:41] Okay, but I'll get that back to you.

[49:43] So it's possible.

[49:43] Okay.

[49:44] Thank you.

[49:48] We understand you make sure we get to the numbers you want.

[49:51] You want the cost per type of test that we average.

[49:54] have done up the exact, but average category and how many tests are being done on average per month.

[50:02] Would Excel type sheet feel good? That would be fine. Commissioner, where are you saying something?

[50:12] Okay, thank you. Commissioner, is any other questions? Mr. James?

[50:24] Yes.

[50:27] Yes.

[50:28] Yes.

[50:28] Missionary.

[50:28] Yes.

[50:29] Yes.

[50:29] Missionary.

[50:29] Yes.

[50:30] Missionary.

[50:31] Chairman Dickson.

[50:32] Yes.

[50:33] I have it.

[50:34] Motion carries.

[50:36] We're continuing.

[50:37] President's briefing.

[50:39] Yes.

[50:39] Chairman.

[50:40] We have the corporate score card update.

[50:43] Valerie McKinney.

[50:44] Present that.

[50:48] Good morning.

[50:49] Good morning.

[50:51] Okay, I will go over the fourth course of the year-end corporate score card.

[50:57] I'm sure you've had a chance to look at it.

[50:59] Fortunately, there is a lot of reds on this one as you see.

[51:04] But I will go over some of the 2023 numbers that I do have,

[51:09] which are showing improvement in several of these areas.

[51:13] So we'll talk to those as I go through this presentation.

[51:16] So as you see at the 18 measures, 12 did not meet their targets, only six did, so we have room for improvement here.

[51:28] The first sets are the safety measures, and as you can see, two of the three did not meet their targets in 2022.

[51:36] the first is the lost time incident and we came in at 0.82 compared to our target of 0.51.

[51:46] So we were considerably over. This represents approximately 20 lost time incidents in 2022,

[51:55] and our target had been 12. So that kind of gives you some perspective there.

[52:00] As I've mentioned, this is one that is improving in 2023.

[52:05] We have only had one last time incident through February.

[52:09] I don't have the March numbers yet.

[52:12] So compared to previous years, we had three in 2022 and two in 2021.

[52:19] So currently, we have an incident rate of 0.25.

[52:23] So we would be making target compared to last year now.

[52:28] This is quite a bit of improvements at first two months.

[52:32] Similarly, on medical recordable incidents, we finished the year at 4.2, our target was 3.8.

[52:42] When we look at the actual number of incidents here, we had 102 throughout the year and our target had been 90.

[52:50] so we exceeded that by 12. This is also one that is improving in 2023 and through February

[52:59] we have only had seven incidences compared to 13 at the same time frame in 2022 and 11 in 2021.

[53:09] So currently our incident right here would be 1.76 or 2023. So once again considerable improvement

[53:17] compared to last year. The next is preventable

[53:22] vehicle collision rate. This one was the only one that did

[53:25] make its target coming in at 6.49 with the target of 7.6.

[53:32] We also are seeing improvement here in 2023. So last year,

[53:37] make sure I have it right. We had 81 total collisions.

[53:43] Target was 99. So the load target.

[53:45] through February we have had seven compared to 12 and 22 and 19 and 21 at the same time.

[53:56] So our current incident rate is 1.76 also here. That might have to just that.

[54:03] The next measures move into our customer service. The first one is the call center.

[54:10] I didn't do that.

[54:13] Okay,

[54:18] thank you.

[54:20] So, as you know, when we moved into COVID, this increased in nine minutes, and we have been considerably over that, and unfortunately, the end of 2022, we finished at 31 minutes and 20 seconds.

[54:34] However, I do want to point out as we trend this, starting in November is started to decline.

[54:39] Some of the changes that they have put in place opening community offices has started to show their impact and it began declining after October with November coming in at 25 minutes and as we've moved into 2023 we have seen it significantly come down with January being at just under 18 minutes February fell to four and a half minutes and March further fell to three and a half minutes.

[55:06] So through the first quarter of 2023,

[55:09] we have a performance of seven minutes and 38 seconds.

[55:13] So while that is still higher than we would like it to be,

[55:16] it has reduced significantly with the changes they've made.

[55:21] We have also reduced the target to five minutes.

[55:25] So they are in March of February making that target.

[55:30] And with the goal to move that target all the way down to 90 seconds,

[55:34] which is similar to what we used to perform at.

[55:38] So as they continue to bring the people on

[55:40] and make the improvements,

[55:41] we're going to continue to push that target down

[55:45] and hopefully see the performance follow that.

[55:47] And you said that's for the first quarter of twice.

[55:51] That's amazing.

[55:52] Considering all the averages we've had.

[55:55] Yes, and looking at call volume has been pretty consistent,

[56:01] but even as is kind of going up and down,

[56:03] They're doing a good job with that. Looking at the daily's, Mondays is a little high,

[56:08] you know, and so that's when we get a lot of our calls, and the wait times are a little

[56:13] long with them, but you know, so it goes through the midweeks. I've seen some as low as 30 and 40 seconds.

[56:19] So they can do it, you know, we're still navigating the waters to get through on a consistent basis.

[56:26] The appointments met. Our target is 98%. As you can see, we were below target here at 89.4

[56:34] percent. This has improved also. We did our highest was at 96% in October. And in January and February,

[56:46] we had 94 and 92% I ran March. I think a day or two go and it's turning in the same area around 93%

[56:54] so that's about where we are. We still have room to prove that we are seeing that they're

[57:04] they're picking up the volume too. So that's good, JD power. We've said a pretty long range goal at the 750, which is pretty aggressive. Considering we have not come close to that number in the past that that's where our goal in our target is we've finished 2022 at 665. So kind of going over that.

[57:33] are fourth quarter ways for was 16. So it took a pretty, pretty big hit. This was a decrease of 41 points compared to our 2021 performance. I will say that all brands in the JD power study declined. The overall scores came were had a drop of 17 points.

[57:56] the midsouth group that we are in declined 26 points, you know, so overall, they saw that

[58:04] consistently across everyone. We just had a bigger hit. The largest index that impacted this was the price index,

[58:13] which comes as no surprise as where we typically score our lowest is in price. And the price came down

[58:21] 31 points on average the score did. So, you know, if you consider that's the one where we get hit the hardest, that's then that seems to surprise at our score had that decline.

[58:33] We have seen the first the first quarter scores came out about two weeks ago. We have improved in though, so that's good news. We're not, not at the 75th or like the beat, but we were back up to 670.

[58:47] So, that was a significant increase that we've gained back.

[58:53] So, hopefully the December reapers is kind of a dip and when we consider all the things

[58:57] that have been occurring in our community with the storms, you know, with the RPLI things.

[59:04] We were in the media a lot and JD Power does say that the more you're in the media, some

[59:09] that drives down your score. So if we can get more positive media going that creates a positive perception too. So just trying to make sure the story we're telling and the positive and good things that we're doing for the community that we get those out there. And then hopefully that will come back through here.

[59:30] And ironically, sometimes with the storms it can help in the sense that if we have a good response,

[59:37] you know, in that improves that perception and drives the scores up, it's how you handle the storm

[59:43] because the customers do understand that those things are outside of control, but what we do after the fact makes a difference.

[59:52] Speaking of storms, we'll move into the reliability and once again, this is an area where we took a very big kit in 2020.

[1:00:00] We had a lot of major storms, and those have continued, unfortunately, into the first quarter of 2023, and these measures are very much impacted by those storms.

[1:00:12] In addition to the things that we're trying to do with improving our infrastructure, you know, those have started to come in, but we're not seeing the impact of them yet.

[1:00:21] hopefully we will as we can move through 2023 and 2024. But as we walked through these the total

[1:00:28] minute total outage minutes, we finished the year at 172.1 million minutes. The target had been

[1:00:38] 116.5. So as you can see significantly above that. And that will impacts the next two that you see.

[1:00:47] And we do have a target of 2023 to be at 101 million minutes.

[1:00:53] So we continue to drive that target down because we have a goal of within 50 years to get to

[1:00:59] five years to get to 70 million minutes.

[1:01:02] So we are keeping that goal in place through February.

[1:01:06] We're a little higher, we're at 20.9 that storm at the end of January, obviously heavily impacted.

[1:01:13] and January was over 12 million minutes.

[1:01:17] February was in line, but January was high.

[1:01:21] And I haven't seen March numbers yet.

[1:01:24] Katie falls in line with that,

[1:01:26] thus the average interruption duration for each customer.

[1:01:30] So our target had been to be at 162.7 minutes or less.

[1:01:37] we came in at 172, no, 181.2, so that's going to happen when the total

[1:01:45] minutes is high like that. The Katie is going to be high also. For 2023, so far we're at 165,

[1:01:57] so pretty down a little bit, but still too high our target is 148.

[1:02:03] Safety is the frequency with which a customer experience is an outage during the year, so our target was to be at 1.7 or less, and we were at 2.27, so, you know, that was too high.

[1:02:19] Safety so far through 2023 is at 0.3 with a target for the year to be at 1.6, and that is a cumulative number.

[1:02:28] So, point three may sound like we're meeting the target,

[1:02:32] but it's actually quite trending a little high.

[1:02:35] And that's once again, without the storms that we had

[1:02:39] about a week and a half ago.

[1:02:42] Moving into the financials net variance,

[1:02:45] net income, the variance on net income is positive

[1:02:47] and all three divisions.

[1:02:49] So once again, this is looking at what we budgeted to be

[1:02:51] versus what it actually was.

[1:02:53] And I do want to just say on the capital spend

[1:02:56] And the net income, these are estimates or preliminary estimates because the books have not been closed for 2022 yet, so, you know, as they get to that point, these numbers might shift a little, but so I just want you all to know they're not rock solid final, but we will remain positive on all three divisions.

[1:03:15] Capital spend did not, what our goal is to spend a hundred percent of the dollars we have.

[1:03:21] So you can see we did not spend everything water came in the highest is 70 percent with electric falling at 54 and gas.

[1:03:32] Was it just under 44 percent.

[1:03:35] We are pushing to get a lot of these capital projects done in 2023.

[1:03:39] So hopefully we'll see these percentages increase.

[1:03:42] The prior diversity did have good performance. Target is 35% they came in at just under 42% so they continue to do a good job and dividing those dollars up the month to be qualified participants.

[1:03:57] Employee turnover is also one that didn't make it's target, came in at 9% we have an 8.8 and once again just to remind you this has a range.

[1:04:05] So you don't want to be too high or too low.

[1:04:08] So there within range of that target we are moving that down to 8.1% for 2023.

[1:04:15] And lastly, the dollar saved through improved efficiencies.

[1:04:19] Our target was to be at 18.6 million for 2022.

[1:04:22] to, we were just under that at 14.3.

[1:04:26] So that concludes everything I have here

[1:04:29] to see what have any questions.

[1:04:31] Just a moment.

[1:04:34] I've synthesized you, synthesized me

[1:04:37] on the outage goals because the severity

[1:04:40] of the storms, those are things we can't control.

[1:04:46] So in all things given, we're, I think, doing a good job

[1:04:50] because, you know, we just can't control that.

[1:04:54] So we may want to re-look at your goals

[1:04:56] and maybe I'm fair.

[1:04:58] I'm fair for it.

[1:05:00] Fair for me to just say,

[1:05:02] but I'm very good at the work, so thank you.

[1:05:06] How do we communicate this throughout the company,

[1:05:11] our goals, and where we are,

[1:05:13] and what everybody can do to help us achieve those?

[1:05:17] Well, this is, you know, put out there for their distribution, but one of the things that we have started, but Doug has begun in 2023 is we are now having a monthly metrics meeting called the forum forum and I facilitate that and we collect a lot of information from the different departments is in addition to what you see here.

[1:05:44] there's about 40 to 50 measures, maybe over 50 now that we are going over monthly with all the managers and above so that they can understand, you know, what we need to be doing, how are we trending and they could take that back to their staff to help them see what they need to do to drive overall performance to improve.

[1:06:06] So we're doing that both as a, I mean, you know, to inform and educate and also to identify the areas where we need to work on.

[1:06:14] you know, because if we're looking at it, you know, we're not measuring it, we can't improve it.

[1:06:18] And so not everything we're showing in there is pretty.

[1:06:21] It's not all about pattern or stuff on the back, but saying, you know, and so, you know, so we're looking at the things around the exceptions and they're, you know, trying to track and follow that.

[1:06:30] I know that's one of the things because Doug wants us to be more data driven and to communicate that back out to the workforce.

[1:06:38] And when he and I met Monday to review this, and we discussed that meeting, I know he's interested in extending offers to you all to attend that also, so you can get a better idea of what we're doing more in a day-to-day versus what you see here, which is a lot, you know, it's delayed and you're seeing it after the fact.

[1:06:59] So you get to see it a little more real time.

[1:07:02] We do it in a different format than what you see here.

[1:07:05] It's more interactive.

[1:07:06] So it's just trying to get everyone thinking more

[1:07:10] along how to identify what we need to improve,

[1:07:13] how to measure it, and how to, the things

[1:07:15] that we can do to directly impact that.

[1:07:19] Thank you.

[1:07:20] Any other questions?

[1:07:21] Yeah, one last one.

[1:07:22] Thank you, Valerie.

[1:07:24] What I would like to see going forward is,

[1:07:27] You're, whenever I look at a corporate school court

[1:07:30] and read, it looks bad to me.

[1:07:32] I'm designed to just, it's not like,

[1:07:34] it's good.

[1:07:35] The other thing is, so, like, what is the plan?

[1:07:38] Like, what is the top three things that we're going to do

[1:07:40] to know, breathe into, breathe into, breathe out?

[1:07:42] I mean, I love the fact that you come

[1:07:43] and you give us the picture.

[1:07:45] Bloom my dome, what is the storm, and not like.

[1:07:48] You know, really, what I'm just saying,

[1:07:50] when I walk away from here, what are we going to do about it?

[1:07:52] Like, what are the top three things?

[1:07:53] I know Timothy and Dana and Jackie and Nick is probably going to want heck of a job.

[1:08:01] I mean, you guys thought everything you've done, but what I like to see though is perhaps

[1:08:06] maybe if Tim would come up not today, but if Tim would come up and say, okay, all of these

[1:08:15] things are along this four card list, this is the number one purpose that I got and this is

[1:08:20] we'll be doing in the next 30 days or 60 days,

[1:08:22] next summer, because we got to turn all these red into green.

[1:08:27] And I know you guys are working tirelessly in endlessly behind the scene,

[1:08:32] but just from a commissioner standpoint, I would like to walk away going,

[1:08:37] hey, phones have been increased tremendously as far as I was answering,

[1:08:40] but you're for we do a little next over six and nine of that.

[1:08:43] Okay. Just more of a, and I know you're, you want to respond to that, right?

[1:08:48] So I'll give you one example of an activity where actually going to bring a resolution to the board next next meeting, where we are reclassifying positions that have been identified.

[1:09:02] These are vacant positions that we really need to transform those into a different type of position.

[1:09:10] And when we hire those people that will have a direct impact on the capital spend, and it will also have an ultimate impact on the reliability.

[1:09:21] Because this will, is all designed primarily to accelerate the way forward plan to, you know, we got off to a little bit of a slow start. So how can we catch up, how can we get back to where we need to be.

[1:09:36] So you'll see that just as one example at the next board meeting.

[1:09:42] So that should be a tangible measure of how to improve some of these particular items.

[1:09:48] Perfect. That's exactly what I'm talking about,

[1:09:57] okay.

[1:09:58] In all fairness, it's critical as I am and was about the call center in the wait time.

[1:10:05] I have to say something about.

[1:10:07] I have to say something about this amazing job.

[1:10:15] Tell me, just walk away, and I kept saying, when it's been 90 days, it's really being

[1:10:24] very critical.

[1:10:25] So every time I see these numbers, I just write them all down, it's like, oh, wow.

[1:10:31] It's a wonderful look at the characters, so way to go, edible and good job.

[1:10:42] You don't do have some success stories, like I said, I did want to kind of not leave everything

[1:10:47] in a down note here and say we've seen those things.

[1:10:51] And I do know as we move into 2023 when I talk about the metrics where we're reviewing with the leadership and management,

[1:11:01] and we dug does plan to put that out there for public too.

[1:11:05] So it will be going on our internet

[1:11:07] so that we can share that with the customers.

[1:11:10] So they can actually see that we are striving

[1:11:13] to make these improvements in what we're doing.

[1:11:15] So he wants to be very transparent with them also,

[1:11:18] as well as our employees.

[1:11:21] So that's all part of the plan for the year.

[1:11:25] Thank you.

[1:11:26] So Valor, I want to see green up there.

[1:11:29] So you get a great job.

[1:11:30] Thank you. Thank you.

[1:11:35] You know, really, I'm not. Thank you. Great job, Beth.

[1:11:38] The other thing I thought about on our scorecard is, you know,

[1:11:42] it's kind of green or it's red and it's old red.

[1:11:47] We need pink or something. It's not so bad.

[1:11:51] We're close to the goal.

[1:11:54] I don't know.

[1:12:00] Thank you.

[1:12:02] Thank you.

[1:12:05] That concludes the President's brief and Mr. Chairman.

[1:12:08] Thank you, sir.

[1:12:09] Commissioner, do any other comments or questions?

[1:12:13] Good.

[1:12:13] Thank you.

[1:12:14] Thank you.

[1:12:15] Thank you.

[1:12:17] Thank you.

[1:12:18] Thank you.

[1:12:20] Thank you.

Memphis Light, Gas & Water Division Board Meeting

Transcript