[0:00] Okay. Also, Jen, I started a, was like, let's start the meeting and when we get.

[0:09] Thank you, that is recording. Okay. Oh, well, welcome to the last

[0:12] operations committee meeting. This is September 10, 2026 at 1 p.m., calling this meeting to order at, well, 101. You have that? Yes. Okay. And could you call the role, please?

[0:27] is Carrie.

[0:28] Here.

[0:29] Athlete.

[0:30] What?

[0:31] Sorry.

[0:34] I'm sorry.

[0:35] I'm sorry.

[0:35] Okay, I'm here.

[0:37] What is that at the top?

[0:38] Sorry.

[0:39] Do you already?

[0:40] I'm here.

[0:41] Arms.

[0:42] No.

[0:43] This year.

[0:44] Here.

[0:45] Mike Lewis.

[0:46] Here.

[0:47] Neil Garell.

[0:53] Garell is on Zoom.

[0:54] Neil Garell's on Zoom?

[0:55] Okay.

[1:00] Okay.

[1:01] Okay.

[1:02] So the adoption of the agenda.

[1:04] We have Dave, this is the LASA waste water treatment plant simple flow diagram which you

[1:13] like to include this under the tech, okay,

[1:20] anything else?

[1:23] Any changes to the agenda?

[1:27] The one thing that did come in was this office of groundwater and drinking water from the

[1:35] letter from EPA, EPA, yes. So we could discuss this under, well under correspondences, we'll

[1:45] just have an EPA letter.

[1:51] Anything else?

[1:57] Is there a motion to adopt the agenda as amended?

[2:00] I'm sure to adopt as Amanda, so I can do it.

[2:06] Okay.

[2:06] All in favor say aye.

[2:07] Aye.

[2:14] So there was Thomas Gomez email, I guess we could discuss that, and then the EPA letter.

[2:22] So they're requesting that we participate.

[2:27] We were selected to participate in the Drink and Water Infrastructure Survey and Assessment.

[2:34] And this is, they're looking for information from smaller water sewer system.

[2:41] And I think that it would be good for us to.

[2:45] And I've done a couple of those.

[2:48] They've changed focus depending on what the latest and they're worried about is they're

[2:53] not that bad.

[2:54] Yeah.

[2:54] Well, I figured that if we did this, this may help us get a grant in the future because they

[3:00] They talk about grants like this is what they're helping with the Campo Proof and Needs

[3:06] and whatnot.

[3:07] And if we could get a grant from Lasha down the road, that would be awesome.

[3:13] We have to figure out how to do that, because we don't have staff or, right?

[3:21] Anyways, so that just came in like right before the meeting.

[3:27] And then Thomas Gomez, he's requesting, he's saying that his, you know, and I did read

[3:38] through the rules that we adopted back in 2007 and we are,

[3:47] it doesn't look like that

[3:48] we would be liable to take care of somebody's damage for their property because this was

[3:56] water that came down the hill and then the ditching and whatnot I guess and then it ended up in

[4:02] his driveway. I don't know because I haven't reviewed it but from what he had set through emails

[4:12] and speaking of that area because it's right by the water tower. Yeah so the water tower and

[4:18] Ellen Jay and I did talk to Brandon or we had our staff meeting last week and Ellen Jay

[4:26] gave us a quote for stump removal for the water tower project while we had to

[4:32] take down some trees. That part of it and then also there was some other things

[4:36] that they were going to do smooth the ground out or the land area put seed

[4:43] and then also look at the drainage and ditching and whatnot. So Brandon is

[4:49] contacting them again for that last part of it to see how much more it would

[4:54] cost us, I don't think it would cost more, much more because it was to be taking.

[5:00] I don't know the trees that cost the most money at that point, right? But he'll get back with me on that. Anyways, this is the, I'm not really sure what to do with this because I did read through the rules, and there are closets in there. Right. I'm a letter saying we're not responsible.

[5:24] According to the rules, unless somebody else wants to read through the rules. Right.

[5:29] He

[5:33] was kind of up for the opinion since he didn't keep the stormwater, you know, swales

[5:39] on his, he didn't, he has no stormwater on his

[5:47] side, you know, he did try to guard his

[5:49] property at all that, you know, that they've been, you know, he also went to LAIA with the

[5:56] same question. And he took out the stormwater bits on his side. And then, you know, the damage

[6:09] happened afterwards. And they, you know, he went to, you know, LAI asking the same question.

[6:14] LAI said, no, you took it out the culprit. On his side, he had, he had a curve, he had

[6:23] It was lower, but my recollection, too, from my visit is he's got a very old deteriorating

[6:32] level of pride.

[6:33] Right.

[6:34] Yes, it is a very old pride.

[6:35] And it's kind of below the road surface so already, you know, that's on his property.

[6:45] Right.

[6:45] If I was fixing it, I would add material and bring it up and put a new asphalt cover on

[6:51] the top of it.

[6:52] He needs, that's, I had to build my asphalt driveway a few years back and they just fall apart after 10, 15 years, and replace them.

[7:03] Right.

[7:08] Communications is important so therefore lots of needs to provide our explanation of why we aren't going to pay for his new landscaping.

[7:20] Okay.

[7:20] Do we have to have the water to get our response?

[7:24] No, I don't, because it's

[7:32] not in this case because it's not a lot, it's not a sewer

[7:36] of water, but

[7:41] I will send it in emails with him.

[7:49] You know, it's different if we do work at the main and front, the lines, you know.

[7:57] If we fix a water main, it's our responsibility to restore his lawn, but in terms of overall

[8:04] storm damage we have very little we deal with. And he actually at one point removed the curve.

[8:12] Yeah, the curveings all gone on his side. I don't know why you could do that but I guess he didn't like

[8:22] the way it looked, but it provided some protection. But his driver would still be an issue because

[8:29] right. Yeah, it would be possible to, I think he's contending that our activities at the water tower

[8:37] resulted in water flowing down and damaging his driveway.

[8:43] Can we differentiate between rainstorms that do the same thing to his driveway?

[8:48] And, you know, did we have-

[8:51] Without responsible for water on the road?

[8:54] Exit, yeah.

[8:55] And did we have pictures before and after?

[8:58] I mean, because it-

[8:59] Yeah.

[9:01] Okay, I'll send him a letter or an email.

[9:07] Well, okay.

[9:08] on to public comments. We do not have anyone present, usually good to get with this meal.

[9:15] I want to make a comment.

[9:19] Anyone online that would like to speak, raise your zoom here?

[9:24] Who else is on there?

[9:27] Ted.

[9:28] Oh, could you elevate him to participant?

[9:32] I don't know if that's...

[9:36] You're good to talk.

[9:44] Do you want me to be a question of what you want or can't

[9:53] listen?

[10:08] Kneel, can you hear me? Hello. You're high, Kneel.

[10:17] Anyway, I, if we'd like to explain,

[10:20] I can't be there because of my wife is in hospital having an operation. I have- participate

[10:27] Spain as best I can and go on to see John Kingsley.

[10:33] That's a fan.

[10:35] Thank you.

[10:38] Well, Neil, I hope everything goes well for your wife.

[10:42] Yeah, I have so too.

[10:43] No.

[10:46] Thank you.

[10:51] Okay.

[10:53] Where is?

[10:55] I just spoke with Ken earlier and he should text him.

[11:09] I'm sorry.

[11:10] I mean, he can't find the email, but let me send it to him right now.

[11:14] So, the next thing would be the minutes, if you could read the minutes, and if you have any.

[11:21] Yeah,

[11:37] I can read some minutes.

[11:41] Because I'm in the hard time access.

[11:45] Are you in SIO or Webster?

[11:48] I'm in Webster.

[11:49] Okay.

[11:51] Yeah.

[11:52] It's just that.

[11:52] And I was able to look at the other day for some reason I can now.

[11:56] Okay. That's fine. Just take a few.

[12:01] I've got to find them.

[12:24] Are

[12:44] there any suggested changes?

[12:58] Thank you, Andrea, for doing the minute.

[13:01] Oh, pretty thorough. That's good. Okay. Is there a motion to adopt the minute as is?

[13:08] Motion to adopt the June 11th minute. So, is there a support?

[13:15] second? Okay, all in favor say aye.

[13:20] Yeah, I was when I was creating the agenda. I was like,

[13:24] where are the minutes from the last meeting? I was like, wait a minute.

[13:31] I forgot where you didn't

[13:32] have the last one.

[13:36] Okay, so the June 11th minutes are adopted. Yeah, summertime, you know, there's too

[13:43] many patients, well for all of you, but not for me. I did have one. Okay, so Ken is

[13:53] or Epin B, he's going to be logging in, so let's go to Ted and I've got a Alicia. She

[14:05] took off.

[14:08] Ted, can you participate without us doing anything for Zoom for you?

[14:14] she set me up already I think. Okay great.

[14:22] So the well-hosted generator we're trying to get the

[14:27] start-up of the generator scheduled for the 21st of September so that we'll get us online shortly

[14:35] for that I believe. I just need to coordinate that with F and V to make sure to see what training

[14:42] and how much they need to be part of that. If they need to be part of it

[14:52] But it's just kind of on them a little bit too, so I left the GIS on there for a please.

[15:00] So, I guess we still have the ongoing question of how to share the viewer license with LAIA.

[15:10] So, I'll just left it on there. I have really nothing more to add than that. The church rate filter, UB, exceedance review, I've received a bunch of MORs or operating reports from F&B. We're calling those and going through, well, kind of good. I think the next ops meeting, I'll begin to.

[15:30] You know evaluate that stuff and be moving on that I

[15:37] think I mean did you contact Bridget Carver?

[15:40] I'm not talking to Bridget yet. No, I am not. It's on my list.

[15:47] The sewer cleaning I think we

[15:51] aiming for the Northgate area for the next fiscal year. I kind of think we should get it going but

[15:59] I'll leave that up to the board to decide

[16:01] this

[16:05] is coming here yeah yeah we did we did kind of Southwest area not we're the

[16:16] middle half of the Southwest area last year and we had kind of we programmed in

[16:23] Northcreate for this year and then that's not Dalhaya up there that's Cory

[16:33] circle area. I don't know. I can't remember the name of the place.

[16:36] Um, North Del Hiles. Is it North, uh, is Cameron, Cameron,

[16:41] Circle Burns way, Scottsway, that area up there is where we kind of had for

[16:45] 28s. Then 29 was, um, the Aberdeen. And some, then we've been moving south after

[16:54] that.

[17:10] That's all I have.

[17:15] We're kind of volume for us hearing

[17:18] Yeah, yeah, I don't know how to do that, and she laughed, I don't know, makes a concentrate.

[17:25] It will be a little closer than I thought it would be.

[17:28] I don't know.

[17:29] Sorry, it was too quiet.

[17:31] I apologize.

[17:32] Well, that was our end properly.

[17:35] Well, okay, so, Ted, the GIS, so we had talked about this before, a couple of times, and different.

[17:44] But not to, you know, give that out until they need it, that was one of the ideas as far

[17:56] as, you know, because we don't want our system being, you know, out there revealed just

[18:01] to anybody.

[18:03] So, when they get ready to do the roads is really when they need it to make sure that they don't

[18:09] cover the manholes and unless

[18:15] we give it to one person and

[18:20] I think it was

[18:21] what's his name? I have a call. Yeah, Brian.

[18:27] Well there's there's a couple of

[18:28] people on the road's commissions that you know Brian usually speaks for. Yeah,

[18:33] Brian somehow.

[18:39] If we do not do, they're not doing road stuff right now they're just

[18:42] doing repairs. What you should do it. Well they do the planning in the winter time

[18:49] and then the first thing in spring and they try to get it going.

[18:56] So in this

[18:56] spring, is that when we should give them access to the two GIS, I mean, it's just, Ted,

[19:02] it's just read what was the lowest level that they can't make changes.

[19:07] You can't make it to your,

[19:19] if we just gave it to Brian as long as he didn't share it,

[19:25] or it got out, I mean, it wouldn't be,

[19:31] and it's different when you have municipality, because

[19:34] then you have that protection, and we know who, you know, like our engineers can have access

[19:39] this to you Edward?

[19:42] I don't see this as being a whole lot different, but obviously in terms of sharing the GIS,

[19:51] we have to in this day and age make sure that only certain

[20:00] People can even view, and obviously if they're going to do road work, there is a need to know, but only in terms of a few people. Well, we were thinking that we could wait and they would have to let us know when they're getting ready to do roads. That may actually may not be a bad idea, because then we'll know when they're doing the road. Right. Neil's got a question.

[20:29] And then we need to remove their ability to access it after the roads are done.

[20:35] Or after the, even the planning of the roads are done.

[20:39] That's, that's a hard thing.

[20:41] I mean, I hate to say that.

[20:42] Ted says to do that.

[20:44] Yes.

[20:45] Yeah.

[20:49] Neil, can you,

[20:54] I need you to unmute.

[21:01] I received the request from the Board Chairman of LAIA for really a one-time view of the location.

[21:10] of all the manholes so that they could lay it out. I think all they really need is a one-time

[21:16] authorization to map out the location of manholes so that they can do their planning.

[21:27] Well, I guess we could even just provide them a map.

[21:31] We could give them a uncover.

[21:32] It won't be GIS accurate.

[21:33] This is a question for you. Can the manholes be filtered from all the rest of the

[21:44] Yeah, there's there's some things you can do that would be the way to do it. And then remove after the road project is fully planned, maybe even executed their ability to view it.

[22:01] Yeah. I think we will want the vows also as part of that because it now covers the street.

[22:10] Okay. And I'm not 100% sure how this works. All the licenses are there and we have one credential,

[22:21] one set of credentials for each license. We may be able to get more credentials for a license.

[22:28] I don't know how to look into that and how that works.

[22:35] Okay, well, should we do that?

[22:39] I'll talk to Brian, contact him, I think you sent this information.

[22:45] And then we will...

[22:46] We need to find out what their timeline is for this information.

[22:51] And have it as limited a period of time as we can do.

[22:56] And it should be public information.

[23:00] It should be out there for everybody to see, but not in this day and age.

[23:05] No, especially with your water and sewer.

[23:07] It's different, you know, at the county when they have their GIS.

[23:10] But then they still don't give you access to everything.

[23:13] Okay.

[23:15] I'll contact Brian.

[23:17] I'm pretty sure you had sent me his email at least.

[23:21] Do you have his phone number?

[23:24] I can.

[23:31] Their timeline and Ken

[23:37] is now on

[23:42] okay, oh good

[23:44] I think we have a plan here because in this around for a while

[23:48] But it's exciting we have a GIS

[23:50] It's gonna be really helpful and hopefully we won't have any more manholes that are covered and

[23:58] actually that soft the I and I problem

[24:02] Paper over

[24:07] That's one of the issues that

[24:14] And then the sewer cleaning, yeah, we should get on that.

[24:21] I think that makes sense.

[24:23] Right now, well, yeah.

[24:25] And then Rogue, because that start while the mother is good.

[24:30] Yeah, and our capital improvement plan, Rogue, was that we had them last fiscal year, and they did a great job.

[24:39] Their reports are very thorough.

[24:40] all they work every day, we were getting information from what they were doing each day.

[24:48] And they were a lot less expensive until they found the issues, which is what we want

[24:55] And I mean, take care of that, but all right.

[25:02] So any questions for Ted, anything else for Ted? Yeah, you're any updates on the exceedings review? No, we've got a bunch of MLRs from F&B. Okay, so we're kind of working to that process. And I need to call Bridget as well. Okay, thanks. Anyone else? Okay, let me.

[26:14] He says he's watching the meeting, oh I know why,

[26:50] I think he's on the live stream instead

[26:54] of Zoom, so he's going to log into Zoom.

[26:58] Well, let's move on to technical subcommittee and then we'll just jump back into, or yeah.

[27:19] So, you sent the list, right, I apologize, I put it under your, and that's okay, except for many fights.

[27:30] That's all right.

[27:31] And it looks like you went through and made some updates.

[27:36] So, I didn't, Ken.

[27:37] Yeah, I didn't, I didn't, you know, unless people watch, I don't know that we need to go down, it's in the back,

[27:42] so if people want to read through it, they can.

[27:45] I don't know if there's any other heads down there.

[27:47] Any questions?

[27:49] It seems like it's a top good to maintain the power,

[27:54] maybe expand it to include the water side.

[27:58] Water side?

[27:59] Right.

[27:59] And this is really a list we need to talk about.

[28:02] What can's here?

[28:03] Yeah.

[28:03] And actually, I mean, it's nice to kick it off,

[28:08] but I think it would be appropriate

[28:11] If F and V were the people that owned us and updated it every month, that would, I don't want to get, I don't want to fillings and work, but you know, it's a punch list.

[28:26] So as new things come in, they go on the list, as things get taken care of, they go off, it becomes kind of the working thing that this committee that can look at and say, it'll make it very easy to see what's going on.

[28:40] and the wastewater plant and the water side in my view.

[28:45] Well, now keep in mind, we're only contracted with them

[28:49] for four hours a day, one day through Friday.

[28:53] And then anything over that, it becomes out of scope,

[28:56] or out of contract, it's 30 hours a week.

[29:06] Could you check to see Ken is trying to,

[29:09] I think, log in, we're having some issues.

[29:12] Well, 30 hours a week, but that also includes

[29:16] but they are well not Monday through Friday they're they're seven days

[29:21] week so they come in for their four hours and on the weekend they do their

[29:25] testing or whatever they explain it to me I understand what they're you know

[29:32] all the lingo but and some of these things they are not in there like go for

[29:39] removal and landscape that's not part of their test not part of the job so

[29:44] So did you, so this is wastewater treatment plant, did you go through the water side?

[29:50] Oh, with that, that was kind of done with the sanitary survey.

[29:54] Yeah.

[29:54] The sanitary survey, you know, that was one of the things that I can't suppose to address,

[29:59] but there was a thing-

[30:00] You know, the deficiencies that ended up on the sanitary survey are different. You know, there's still issues that didn't end up in the sanitary survey letter that need to be addressed, like, you know, painting.

[30:13] That's just a thing you gotta do. You know, it's a standard maintenance task, you know, to try to keep up with rust.

[30:22] Yeah, and that's more issues that we need for Kent here to talk about.

[30:26] I mean, we could, we could be, you've got to have another visit on the court in the face of yourself.

[30:35] Right.

[30:35] A big list of bad stuff because it comes up immediately and that's another alternative.

[30:41] Okay.

[30:42] And, you know, also keep in mind that we have a budget and a capital improvement plan.

[30:47] So, some of these things that may, we didn't know at the time.

[30:50] So, we have to keep that in mind.

[30:52] And we also have a copy of the budget and capital improvement plan and the full

[30:58] Finder

[31:00] So when we went through this list during the staff meetings we only focus on the number ones. Sure. Yeah

[31:07] And you know again, it was a threat so that that was me putting number ones on it. Someone wants something else to be a number one

[31:13] or number one should be a three. That's a pretty special for sure

[31:20] Yes, and as you can, like, under number 10, the lab, I mean, there was only one thing.

[31:25] It was the number two, but we addressed that, but we did go through each one, like, and

[31:30] also the old paperwork at the last four, yeah, we talked about that, wasn't it?

[31:37] Yeah.

[31:40] then oh regarding the landscape which is actually the pictures so that's

[31:49] something we have to do on our own that's not something F and B does we have

[31:53] to contrast out for that so that's where we have L and J that we've been

[31:58] working with so can contact them go for removal I just said just dump some

[32:05] gasoline and light a match. I'm kidding. But yeah, we would have to hire somebody to do that.

[32:12] I was always buying some, you know, hot kind of pepper and dumping it down the hole.

[32:18] I'm a little disappointed that F and V has not

[32:25] several years that they've been contracted.

[32:28] it kept us up to date on some of these deficiencies that we're having.

[32:35] And it may not be their job to fix the problem, that's, in many cases, losses job, either

[32:44] we need to, under the next contract, include some things that we haven't, under the current

[32:54] track track. But like this, the pictures, they needed to let us know in advance that

[33:06] some of these things need to be done. This didn't happen last week. It's been accumulating

[33:11] over the past few years and it's our responsibility at that point in time to get it fixed.

[33:23] But

[33:24] terms of keeping us updated on some things they see in the future.

[33:29] Well, yes, I agree with that and in the past, they also didn't have our loss of staff meetings

[33:37] and the monthly operations committee meetings because meeting every three months and they get

[33:45] busy doing whatever, but that's up to, it's also loss.

[33:50] you know, so it's actually been a lot better. There's been a lot more communication, activity

[34:01] and you know when, and Ken is now our,

[34:07] yeah I don't know how that works if the F&B, but

[34:09] then also we had cold for almost a year I think, he was really wonderful, but they rotate

[34:21] Well, I mentioned this,

[34:31] so then we'll do the good out list, you know, so more like making

[34:35] sure, I guess, we're listening like John Sinha, we're writing it down someplace and then

[34:41] prioritizing it if we need to find funding and figure out how to get things done if they think

[34:46] it's a high priority.

[34:48] I mean, to me the control now is the biggest example.

[34:52] Right. We've been talking about that. We've been talking about this control valve.

[34:55] So it's classed here. Yeah. And from an embryo in my perspective.

[35:00] That's important to get that thing fixed. That could be a big reason behind some of the stuff that we're seeing on the. From the exceeding. It's not. All on. Is that in our capital improvement plan? Yeah, I believe so. It was. Yes. It's been. It was approved last year. And it got put in a capital improvement plan this year. Okay. But I think we were last I heard we waited for May. Baby Count has an update. We waited for a quote on the bell. I think.

[35:31] I don't know how much you ask the needs to install it.

[35:35] I think it was the quote for installation is waiting on.

[35:40] We all have this.

[35:42] Anyway, I had two points I'd like to make.

[35:46] The most important functions of the plan operator

[35:50] is to receive complaints or problems from customers

[35:54] and inform the operating committee of the problem and that's been a weakness, we've had several cases where serious problems didn't get responded to and we had to look at that to shore that up a little bit.

[36:12] And another item that seems to be regarding the fire hydrants, I don't believe that the fire hydrants are checked

[36:22] to the airport operational on a regular basis.

[36:26] The personal basis of the company

[36:29] going out about the airport near my house.

[36:33] I'll be logged in

[36:48] to zoom.

[37:07] OK, this time, can they return to go into another room?

[37:10] OK, Ken, hold on.

[37:11] We're just going to put you on speakerphone.

[37:13] But hold on, I'm going to meet you for a second.

[37:16] Just stay on the phone.

[37:17] OK, I'm sorry.

[37:19] What's the last thing that Neil was talking about,

[37:21] fire hydrants?

[37:25] I think it's when I caught it. It's important that we keep it

[37:31] ahead.

[37:34] Last year they only flushed once a year by the contract. They're supposed to

[37:37] do it. They have a flush in all this year or fire hydrants. Okay and again there's

[37:42] four hours a day that they're there so it's also in the contract. Okay so this is

[37:48] is what we need to look at is what's in the kind trade and they go from there, but unless

[37:54] we want to...

[37:56] I

[38:08] don't know why it's acting like this.

[38:09] I don't know whether we need to look at the time or the time.

[38:18] Divis up on what they're spending their time doing, you know, I know they've got a whole

[38:22] bunch of stuff that they got to do around the plant, they've got flagging, they've got all

[38:26] the stuff they're doing all the time, but that does not mean that there aren't maybe some

[38:31] tasks that are important which is still be done, you know, if they run out of four hours

[38:35] then we have to take a good hard look at how we're doing this contract isn't, you know,

[38:41] accomplishing what it needs to come up with.

[38:43] The thing we talked about is, you know, Ken, do you have enough time at the, you know,

[38:47] every month to sit down and review the data before you submit it and then to kind of look

[38:53] at your operational side and make sure you're controlling things the right way so

[38:57] we don't get another exceeding exceedance.

[38:59] And he's like, well, yeah, I really don't, you know, we don't have the time for that kind of thing.

[39:05] Okay, that's an important part of operating a waste water plant.

[39:09] Anyway, that's my...

[39:11] Right.

[39:13] There was...

[39:14] But, you know, that maybe is something I'm going to look at when I look at a contract,

[39:17] because we need to let the next time I guess.

[39:21] Okay.

[39:21] And there was something that meals...

[39:24] Oh, regarding customer communication.

[39:29] Yeah, I was wondering, so what, how it's set up is that if they email lots of

[39:37] billing for their issues, it goes to Woodhill. Woodhill has a turnover because

[39:44] Michael Lessage, remember when he was here, I mean he was pretty, well, they

[39:48] have somebody new that Woodhill is training and he wasn't realizing like we

[39:54] We had a couple of point of sale, here's a perfect example, they emailed well in order

[39:59] It's a real point.

[40:00] I'm going to say, they have to have a work order that goes to F&B. They were done, Woodhill, the new person wasn't creating a work order, but any type of complaint has to have a work order. So then it was like, well, it shouldn't be how often, and I still have to talk with Colleen about this, how often are they checking these emails and then creating a work order and then sending them to F&B. So there's that gap, but I think that's something that with a process, we could get that narrowed down,

[40:29] and it would be less time.

[40:31] Yeah, I mean, and I think if it gives at least brand

[40:34] and use skills to work a word or a list,

[40:37] the only common would be the descriptions are good enough

[40:42] that we can know what we're looking at.

[40:44] Right, and a bigger print.

[40:47] I can, yeah, I can just make my class.

[40:52] Okay, so he can,

[40:57] can, okay, could you mute your computer?

[41:04] Let's

[41:07] try this. Okay.

[41:12] Are we finished with your?

[41:14] Yeah, I mean, again, it was a draft. People wanted to look at it. If you want to have your meeting, you have the document now.

[41:23] So, you know, if you want to do revisions going forward, then I guess Andrea and I can talk about creating similar questions for the water.

[41:31] I mean, like she said, we already have it for the inspection, but then the only other

[41:37] was the diagram we passed it out,

[41:43] found that it might just be useful to have, either

[41:47] in the book and available for people, so as we're talking about, changes, updates, things

[41:52] that break, you know, people will kind of have a visual of what we're talking about.

[41:59] So I'll put this in here somewhere, I'll organize, however.

[42:04] That's all.

[42:05] Okay.

[42:05] Oh, okay.

[42:06] So you mentioned maybe going out quarterly, would you be willing to do that?

[42:11] Yes.

[42:12] Yeah.

[42:13] I was stopped in when Coca-Cola and they were sledgehogging.

[42:16] That was very informative.

[42:17] I want to talk about that.

[42:19] Let's get to our Ken.

[42:20] I want to find out what I'm saying.

[42:22] Every week when I'm on my walks, if I'm around, so I hope if it trucks there, I'll go in.

[42:28] Not every time, but yeah, I think I have an

[42:31] Andrea and I have my more formal

[42:33] Hey, we're coming in. It's probably good.

[42:38] Yeah.

[42:40] Is that

[42:41] That be okay?

[42:43] Yeah. Okay.

[42:45] And then you can create a

[42:47] report at that point. We'd love to have

[42:49] other members. Yes. There should be a

[42:51] sure with everybody to see what they're

[42:53] doing.

[42:55] When you see the state of some of the stuff, it will be good.

[43:03] Okay, so any more vacations so we can schedule it.

[43:06] It will get into the fall.

[43:08] It would be better.

[43:09] Okay, a fall tour.

[43:11] Yeah, something like that.

[43:12] Great.

[43:13] Okay.

[43:14] All right, let's go to Ken Baker on a phone.

[43:19] Yep, Ken.

[43:20] I can do it.

[43:21] Great.

[43:30] Okay, so hopefully you'll be able to hear everybody just speak a little bit louder.

[43:37] So we have your June and July report.

[43:43] Where's August?

[43:46] They don't have their numbers in yet. I think it's the 20th but they get there.

[43:53] The water and the water due today, I was actually just taking

[43:58] those numbers out there.

[43:59] The DMR stuff won't be back until you're getting that here pretty soon.

[44:04] Right.

[44:08] Okay. How about the journey?

[44:11] I think it's a month behind how we can move up a month.

[44:17] This is an annitary survey response.

[44:23] This morning in both

[44:34] flat for the water tower

[44:35] and that was fixed and done some pictures of that.

[44:38] The vents have been replaced.

[44:41] And then the one stilling tube or the water level indicator

[44:46] tube that was in the vent, they sealed that up.

[44:49] So that's fixed.

[44:50] And those are the two things that were

[44:52] more violations or areas of concern so that we're taking care of.

[45:00] So those were the two things that were on there to be done by the tent, those were completed, August 19th. So those were completed in time, and the response letter was completed in some minute today. The other agenda items on that response is the emergency response plan, which was, I told them we could get that completed. I think that was November 10th. When they had that response back to that.

[45:33] Yeah,

[45:47] and I just had a meeting with Alex, he was like the person that kicks off the program

[45:53] and I had to set up a meeting with their main another person and then F and V and Ted

[46:01] have to be on that call as well.

[46:05] There's a whole program, and it's like, oh my God, this is going to be a lot of time.

[46:09] But anyways, just trying to schedule with them so we can get this meeting.

[46:17] But they will set us up with the letter or whatever that we need for EGLE, and at the same

[46:24] time that we submit.

[46:25] What was the November 10th, again, that's the, which one was that?

[46:32] Yes.

[46:34] Emergency response.

[46:35] Emergency response.

[46:36] Yeah.

[46:36] Updated ERP to the mine over time.

[46:39] Yeah.

[46:39] We're going to send us a template.

[46:41] We just need to.

[46:49] And then submit the hydrochloricore cross connection at the same time.

[46:54] So we'll be ahead with the schedule with that.

[46:56] I have the game.

[47:11] I'll do all of a sudden.

[47:12] You guys just say, you know, where is that?

[47:15] I know it's been ordered.

[47:21] Did you get the other well-made or installed?

[47:24] Yeah well one the weld meter has been installed.

[47:29] Well three is actually the

[47:30] meters being sold today. We also found out what was going on with that noise

[47:37] the weld was making. I was actually breaking suction and they did a recovery

[47:42] clean on the weld and they got some production back in it but we won't know how

[47:50] well that is until we put the weld back online and then kind of see how it does

[47:54] We're thrown down the morning under normal pressure, but we won't build you that until they're done finishing the plumbing.

[48:00] We're still working on that today.

[48:02] So they pulled the weld?

[48:06] They did not pull while they chlorinated the weld and added up the enhancing agent to try to get a recovery of the weld without pulling the weld.

[48:14] Okay, so they can't play another thing.

[48:17] You

[48:48] know if there's any option, if we need to move in the pocket a little deeper,

[48:52] I

[48:56] would say the louder.

[48:58] Yeah, is there an option to move the pump a little deeper if we need to keep

[49:04] it under water?

[49:05] No, it sounds like the green was plugged.

[49:08] Yeah, the formation is plugged. That's why it's drawn down so far.

[49:15] And again, the enhancing agent, the

[49:22] recovery, but I'll

[49:28] pull it in the well.

[49:29] And then putting the chemical in there and doing the agitation to the well.

[49:34] Develop your

[49:42] scaling,

[49:53] well-due.

[50:11] So we're going to try to get another VFD for it. So we can get that well back and we're up and running because we have pretty much we're running on well one right now, because of, well, we were running on one and two, and then two,

[50:29] and the electrician wanted to try to figure out why, why it was for me.

[50:33] The

[50:45] VFD is well out of warranty.

[51:01] How old is the variable drive?

[51:05] Can it, could you do it?

[51:06] How old is the variable drive?

[51:23] I think it predates 20, 20, for sure.

[51:28] So what's the status of the VFD for WL3?

[51:35] Can did you hear that?

[51:36] What is the status for the VFD for number three?

[51:40] Yeah,

[51:44] I'll take that again.

[51:44] had you checked out the VFD for a well-3?

[51:50] That would be new for the, part of the project.

[51:53] No.

[51:56] Ted, say that again louder please.

[51:59] That VFD is new is part of the generator project.

[52:02] Well, okay, well number three, VFD is new.

[52:05] Okay.

[52:08] So it might be something we could, as a temporary,

[52:10] see if they could wire well, well-3s,

[52:15] well-2 while we're.

[52:21] Oh, he didn't say he just said that well-3 was new.

[52:26] are these all the pretty much the same brand VFDs and sides?

[52:37] I mean so let me just

[52:38] think about the road of strategy or

[52:48] question. Do

[53:03] we have that?

[53:11] So none of them, none of the

[53:12] wells have that.

[53:20] From the perspective.

[53:23] Hold I can. What did you say Ted? I was just

[53:27] going to say like you'd run either well two or well three. So if they're both

[53:32] have BFDs, the bypass is redundant to the redundancy if that makes any sense.

[53:38] So they're not intended to operate at the same time.

[53:43] So the bypass adds cost, too, so there's a balance into how deep you want to go into

[53:50] that.

[53:51] Sure, sure.

[54:04] Okay.

[54:07] Anything else for this topic, I guess, questions?

[54:13] No?

[54:14] Okay.

[54:15] Any street repair is coming up that you're you're doing anyway? Are there any

[54:21] curb boxes or anything or work orders you know outstanding you know any

[54:26] street repair is that you know about like leaks or anything? Oh

[54:35] it's good to

[54:36] hear.

[55:01] See what, when, when someone says they're not working, is that, what does not work for me? Does that mean that they won't open? They won't close? They are opening funds coming out. We're just trying to figure out what it is that, when, when they said stop working, what is, what is not working? Yeah. Yeah. So try to figure out what,

[55:20] please try to relate. Yeah. There was, there was bread and I, he said that, um, if they had to, you know, open them, they would not be able to close them. No, I don't know how he knows that.

[55:33] Oh, yeah, because you would have to...

[55:35] It's probably the last time I used them, that's...

[55:38] Yeah.

[55:38] Okay.

[55:39] So yeah, anyways,

[55:46] I know that you had...

[55:47] You're having...

[55:48] Kevin?

[55:49] Was it Kevin?

[55:50] Kevin?

[55:51] Yeah, check those three out, at least those are the ones I know.

[55:54] Oh, well.

[56:16] And that's a...

[56:18] Greennuck or green...

[56:20] Greenway?

[56:21] No.

[56:22] So it starts with a G.

[56:27] Greennuck is...

[56:28] the entrance.

[56:31] Greenway Court is.

[56:48] Roads commission is doing.

[56:50] If they have two repairs pending, ones on Lake Court and the others at Eastgate and East

[56:57] Locke Alpine, they're both collapsed culverts.

[57:01] I don't know if they've contacted you for a missed or not, but they haven't even scheduled

[57:08] to work yet.

[57:09] It's just on the repair list for them.

[57:13] Okay. What were those again?

[57:15] I have not seen it. I know that Kevin is

[57:17] actually working on trying to stay up on the mistakes.

[57:20] Right. They're not scheduled yet.

[57:23] So I don't know, you know, if they're not scheduled,

[57:24] they're not going to have asked for a mistake.

[57:26] But just so you know, that's where that's where they're coming up.

[57:30] That's coming up.

[57:40] Okay. Now also the part for the rotating arm assembly

[57:43] that we ordered.

[58:21] All right. Anything else for

[58:23] and we

[58:38] covered everything that was on our list.

[58:41] My list of staff meetings, I mean there's some things that

[58:47] we need to talk about they don't have to do with,

[58:49] I can be here.

[58:54] Yeah, thank you.

[59:06] Well, I'll look into it because maybe, I don't know, we always have

[59:11] technology issues.

[59:13] So it could be on our end and I apologize for that if it is.

[59:27] So is the plant working better now that you've gotten rid of the sludge?

[59:32] Yes, it is right that we actually have room to wait, so it's a nice thing.

[59:37] Right.

[59:38] Another weird, we had a little bit of high phosphorus up there in the month, last month.

[1:00:00] In 2024, you didn't have any violations at all. Obviously, in 2024, you had the right intervals

[1:00:06] for doing the sledge hauling. Right. And repairs. Yeah, of all we stay on top of it. I think it's

[1:00:16] getting better. But the sledge haulers don't want to be supposed to do that. It's going to help

[1:00:21] out of work and the way it's supposed to work. That's going to help. That's a project with the

[1:00:29] but that's going to help.

[1:00:31] So we got all things going in the right direction.

[1:00:34] And part of the issue was that Colville Act had issues

[1:00:41] with their billing.

[1:00:42] And then here at SIO, we're having our department,

[1:00:46] finance department.

[1:00:47] So we were behind in paying invoices,

[1:00:49] which I was not aware of.

[1:00:52] So of course, they're not going to come out if we paid the bill.

[1:00:55] But it's all caught up as far as I know.

[1:00:57] that's why they came out and they had extra ways to take so we should be

[1:01:04] I'm

[1:01:08] sure that was not fun yeah he was thinking about it he was saying that

[1:01:14] the grates were a foot off their concrete standings because the sludge was that high

[1:01:21] That's where we got those bills.

[1:01:23] Yeah, well, yes, we do.

[1:01:26] And we probably down the road would need bigger tanks.

[1:01:32] And then, right.

[1:01:34] And this is that if we had that development coming in,

[1:01:37] we could have had an agreement.

[1:01:41] And it's management, yes.

[1:01:42] But that's not going to happen until 12 years

[1:01:46] when we pay things off.

[1:01:47] Then we can do two-hour expansion, right?

[1:01:51] And also reminding me, we talked about raising the tap fees at the budget, you know, because

[1:02:00] they haven't been raised and there was, I guess, back in 2019, if you...

[1:02:04] What we had a little court or a case that reversed those tap fees.

[1:02:13] Jack Campbell.

[1:02:15] What happened with that?

[1:02:16] Why would they be reversed?

[1:02:18] years, because our professional witness who is an expert in tap fees cannot delineate

[1:02:34] how he got the numbers that he got on the witness stand.

[1:02:42] So the tap fees went from 14,000 or so down to, I don't know, 7,000 or whatever they are now.

[1:02:53] Well, we need to review that.

[1:02:56] Well, we had a professional thick superwasser was the engineer that did those fees and he specialized

[1:03:11] to do that for a living and he was the world's worst witness.

[1:03:17] Oh dear.

[1:03:19] So

[1:03:22] we lost in court. Jack Campbell was a beneficiary and everybody,

[1:03:26] if anybody has ever bought a tap, these cents has been a beneficiary of that court case.

[1:03:36] Well, we need to review because, you know,

[1:03:40] There has been some improvements on that time and there was a study done by somebody in 19,

[1:03:50] like Jack Knoll's had worked it out and they recommended raising the fees from the 7,000

[1:03:56] or whatever it is now, a little bit more.

[1:03:59] Joe, do you need me on this anymore?

[1:04:00] No, you don't.

[1:04:01] Joe Biden did the BS more.

[1:04:03] Yeah, go ahead, Ken.

[1:04:05] Thank you.

[1:04:06] All right.

[1:04:06] Thank you.

[1:04:07] That review done in 2019 captured like the water being quiet as we did and some other things so

[1:04:14] That was incremented up. I don't think that was ever approved though

[1:04:18] No, it wasn't and that was kind of done in conjunction with the golf the thought of the golf course being developed and or

[1:04:25] Grand Hills coming in so that you're actually able to catch for the actual cost of the system

[1:04:32] Do you still have that study?

[1:04:36] All things are possible I believe I do

[1:04:37] I may have a draft of it, but there's probably a name associated with that.

[1:04:43] Yeah, and then we can send it over to Woodhill.

[1:04:45] Maybe Neil hasn't.

[1:04:47] Neil, go ahead.

[1:04:49] I don't think I need to unmute him.

[1:04:51] He can...

[1:04:52] Anyway, can you hear me?

[1:04:53] Yeah, great.

[1:04:54] Thank you.

[1:04:55] Just to consider, you're probably less than...

[1:05:00] 15, you know, a lot's left to lock out by and so I wouldn't spend a great deal of money recalculating

[1:05:07] that tap in fee because the probability of recovering the investment and recalculating that cost

[1:05:17] was next to no.

[1:05:19] On

[1:05:22] the work regarding on the work interim, and if we don't get to where we really should be,

[1:05:27] If we can bump it up from the 7,000, which was long ago to this latest study, maybe we

[1:05:35] have a board look at raising the tap fees to that level.

[1:05:38] Yeah.

[1:05:40] Which won't require much investment if it's hard and good to talk.

[1:05:43] Right, right.

[1:05:44] And then there's that parcel that's owned by Norfolk.

[1:05:47] Remember, Chirco came back in the fall or whatever and then they were proposing 50 homes.

[1:05:56] You know, so that, and I had heard that in the past other people, or developers had looked

[1:06:02] at that, so I think we need to be prepared just in case, and that would really help, you

[1:06:09] know, with the expansion of the system or upgrades or whatever we need.

[1:06:13] If we could get a copy of the last study that Ted is referring to, that would give us

[1:06:22] It's an opportunity to review that by next month,

[1:06:26] and we could possibly make a recommendation at that time

[1:06:31] to the board.

[1:06:33] Yeah, and Woodhill also have them look at it

[1:06:36] and see where maybe there's a process adjustment.

[1:06:40] Yeah, Ted, if you could send that to the Operations Committee,

[1:06:45] if you can find it, and then I'll forward that on to Colleen.

[1:06:49] I mean,

[1:06:51] so please, when he does find it or will find it somewhere, please review it for this next month.

[1:06:59] I have a draft only of the reports. I don't have a final for it.

[1:07:06] Yeah, okay. Well, the draft would be fine. And especially, I mean, if the board never approved it, then it wouldn't be a final anyway, would it?

[1:07:17] not

[1:07:20] unless the board accepted it right I don't know like I said this was I

[1:07:26] mean really the the granny hills and the trickle property are the same place

[1:07:31] and then the golf course the golf there there's more talk of the golf course

[1:07:35] this is before the lawsuit that happened so we were looking at making sure that

[1:07:39] we have that those established for those specifically not so much the infill

[1:07:44] but the old mentioned, that makes sense.

[1:07:51] All right.

[1:07:57] OK, for the subcommittee, did you have anything more?

[1:08:02] No, I got some LIAI stuff.

[1:08:04] OK, you were interested.

[1:08:05] Well, yes, we are.

[1:08:06] I just wanted to make sure that we didn't, because Ken,

[1:08:09] right, no.

[1:08:10] Oh, last thing.

[1:08:11] A lot of capers.

[1:08:12] How many of the capers do you need?

[1:08:15] I'll send them a message.

[1:08:17] Yes, OK.

[1:08:20] We

[1:08:24] just talked about it, and you first arrived.

[1:08:29] Okay, so we need to find that out.

[1:08:31] And if you know of anybody that wants to volunteer,

[1:08:34] I would be willing to volunteer.

[1:08:36] I mean, even if we put them on the list for next year,

[1:08:38] because it always seems to be an issue trying to find volunteers.

[1:08:43] What's the cutoff date again?

[1:08:45] September 30th, this month, they have to have 10.

[1:08:47] I'm sorry, the date by which the home has to have been built, that is.

[1:08:53] Well, you can, it's 1988, they prefer 1988 before 1988, but at this point, you know,

[1:09:00] I think they'd be willing to just fill out their 10.

[1:09:04] I mean, as long as the majority are before 1988, it should be fine.

[1:09:10] Because you have to test the new ones as well as the old ones.

[1:09:13] It's just, you know, they can't be all.

[1:09:14] I'll go around to hear you do my house.

[1:09:17] Right, okay.

[1:09:20] Yeah.

[1:09:21] Sorry, we have to make you answer.

[1:09:23] Yeah, and he volunteered too, so that'd be two.

[1:09:27] Okay.

[1:09:28] But they both be post, yeah, post 1988.

[1:09:36] Okay, thank you.

[1:09:36] LAI.

[1:09:37] Yep, go ahead.

[1:09:38] Okay, the pool update.

[1:09:41] All right, a pool company has going to be giving

[1:09:48] a written report for the pool.

[1:09:51] They got the same company that built the polls, in fact, the son of the man who built the poll didn't.

[1:10:00] Inspection, it physically looks very good, but like things like pumps and heating and pumps all need to be replaced. But it's in the works and they'll find out in a couple of weeks. Some members of LAIA are really good. And really want to pull back. We'll see if that happens.

[1:10:25] Louis Lee also promised to clean the clubhouse property, so it could be inspected and try to figure out how much it would cost to repair, but he hasn't done that.

[1:10:35] He paid for the cleaning of the pool, but he didn't pay for the cleaning of the property.

[1:10:41] And I got another request for names and numbers that, you know, they want the correct names

[1:10:49] and numbers for the website, so I'm supposed to double check the names and numbers, you

[1:10:55] know, for F and V and Woodhill and make sure it's all right.

[1:11:02] You just did that.

[1:11:03] So I just did that, but they were asking again, apparently they're not getting people

[1:11:08] the answer. So, I'm going to have to, I'll send you what I have. I'll send you a screenshot

[1:11:14] and you could double check those numbers. But we did that. Yeah. I know.

[1:11:20] Well, if these work orders are the work orders. The SATV is not receiving.

[1:11:27] Right.

[1:11:30] Yeah. That's probably what people don't trust those numbers.

[1:11:34] Right. Yeah. That's probably why. Okay. So that's it from LAIA. That

[1:11:39] And there's two pending repairs of culverts, you know, as I mentioned one unlike the

[1:11:45] important one at Eastgate and East not Galpine, and they're not scheduled to.

[1:11:51] So this may be a topic for this committee, but underlying this potential poor innovation

[1:12:01] and building renovation is the thought that the LAI, LAI is going to purchase that from

[1:12:10] him.

[1:12:14] There's a faction that wants to raise it all down and just turn it into

[1:12:20] wildland. There's a faction that wants to get the pull operating again and if

[1:12:27] possible the clubhouse operating again. And there's you know another faction that

[1:12:35] wants to like say, hey, Washington County,

[1:12:40] would you like to turn this into parks?

[1:12:43] And so I don't know which group is going to win at this point.

[1:12:48] It kind of depends hinges on what condition the pool is in

[1:12:52] and what condition the building is in.

[1:12:54] Brian Cole was very pessimistic about whether any of this

[1:13:00] could be saved, but other members of the board are very

[1:13:03] optimistic if you could save. So there isn't any decisions yet.

[1:13:07] The same issue that three-quarters of the neighborhood has to this change anyways.

[1:13:13] And the more options you hit, the less likely you're going to get.

[1:13:16] Right, yeah. Well, it's, you know,

[1:13:19] a wailey wants to make a charitable gift of the land to somebody.

[1:13:25] The question, and as long as whoever gets it, like Washington County,

[1:13:30] turns it keeps it as recreation, it can be used as recreation or, you know, or the townships

[1:13:37] or whatever. Or Brian Cole, you know, felt that the LAIA does really have the money to

[1:13:45] redevelop that land. So if it goes to LAIA, it's probably just going to get raised and, you know,

[1:13:52] and turned into natural wilderness.

[1:13:58] But if they're in good enough shape,

[1:14:01] maybe they can get Washington County

[1:14:04] or someone to turn the pole back into a pool.

[1:14:08] So it's all up in the air, it's waiting for the reports.

[1:14:13] And there are sort of factions who all want their way

[1:14:16] and I don't know whose way it's gonna get at the end.

[1:14:20] They should put it out for boat, you know, every household has a boat, see where it lands because.

[1:14:28] But it's up to them.

[1:14:31] While it's big, if it was 10 years ago, the boat was for saving the pool, I don't know about now.

[1:14:39] Yeah.

[1:14:40] Well, the pool, if they decide to keep that, that will affect Lassa because we're going to have to supply water.

[1:14:48] right yeah that is water for the clubhouse it had its own discharge fund the the pool had a discharge

[1:15:00] So it did not go to the sewer. Oh, well, hopefully not, because then they would just need a water meter. But if with the clubhouse, they're going to need both water and sewer, unless they, because I don't think you, the, yes, they will lead water and sewer for like changing rooms and stuff. But, yeah, but for, for the pool water, there was a way to discharge it that was not into the sewer. Okay. Well, I guess down the road. And how much of that golf courses within silge?

[1:15:29] health ship. I don't know in terms of facilities and so on obviously those are

[1:15:41] all on Webster but in terms of the golf course I think it's like 40% or something

[1:15:50] in silent. Well because we do have a conservation program with third and likewise

[1:15:57] as we do. Yeah, and that may be another option. Let's kind of score if it's in the website. Same here. Yeah. Okay. Yeah. But it that's it. That's one.

[1:16:09] And then the county could also because I know that we always count on the county sending money. Yeah. Yeah. I mean, that's I mean, those guys in Webster Township. Right. Well, we do our best here to the county and the city. You know, the green belt. Now we have a blue belt. So it would be probably in the green belt.

[1:16:29] So, but, you know, share that with LAA, because that, okay, I mean, if it says so, what do you want me to tell me?

[1:16:37] Say, about conservation easements through both SIO and Webster and the county.

[1:16:44] So, that's where the green belts, I believe, they live with those entities.

[1:16:50] Do their part.

[1:16:50] Yeah.

[1:16:51] But, um.

[1:16:52] Coordination.

[1:16:55] And I- LA, I think, could discuss the possibilities with Barry Lonnie because he was both of us.

[1:17:05] Okay, Barry.

[1:17:13] Okay.

[1:17:13] CK.

[1:17:13] Yeah.

[1:17:14] Okay.

[1:17:15] I get a phone number after it.

[1:17:17] Yeah, after it.

[1:17:18] You want his phone number?

[1:17:19] Yeah.

[1:17:20] Or something.

[1:17:20] I'll pass it on.

[1:17:21] Or an email.

[1:17:23] An email, I'll do.

[1:17:24] Yeah, that's the best way.

[1:17:27] In the other thing, we hooked up a adapter and a meter to a hydrant for them to clean.

[1:17:36] Was that removed and I meant to ask him the last time I saw it was still there, but that was a couple weeks ago.

[1:17:43] I mean, I went there like one that was still trying to pump it dry and it was still there in case they had to do more work.

[1:17:49] I don't know what it is now.

[1:17:51] Okay, we need to send the bill to LAI.

[1:17:53] And that's what Brian said, that, yeah, they were paying for the water usage, right?

[1:17:58] Okay.

[1:17:59] In speaking of the, I

[1:18:07] should know I can't remember, but this is a name that owns the country club.

[1:18:10] Lou Whaley.

[1:18:11] Lou Whaley.

[1:18:12] Okay.

[1:18:13] So Woodhill had contacted me saying, this is still an active account, blah, blah, blah.

[1:18:23] And he said, well, maybe the account's active, but there's no water to the pool in the clubhouse

[1:18:28] because we had to hook up a meter on a hydrant and whatnot.

[1:18:34] So I had our deputy treasurer go into the BSA just for,

[1:18:40] and he was able to pull it up and it does say it's active.

[1:18:43] There's two accounts actually, and they're behind

[1:18:45] and they haven't paid their bills since 2019.

[1:18:48] So I requested that our treasurer, there's a way to,

[1:18:55] and they just paid their taxes to it.

[1:18:57] If we would have been ahead we could have included that in their tax bill, so we're going to send a separate bill to them

[1:19:03] And they said that they were going to pay that so it's across our fingers. It's it's probably around a thousand

[1:19:11] Dollars for each account ish. I'm going by memory. It's been a while since I've looked at that part, but so we can just take care of that

[1:19:19] I get some money for

[1:19:22] goes into the pot, it helps.

[1:19:25] Okay. Now, the only thing that I, because we've covered everything else, is the website.

[1:19:34] So I was thinking about this. I know how to do websites, and especially WordPress.

[1:19:38] Dave has been, you know, you can go in there too.

[1:19:42] And I know that we had agreed for your daughter and then something to do with her.

[1:19:49] Yeah, she decided she didn't have enough time.

[1:19:56] So the website takes some time.

[1:20:00] I mean, I'm willing to do it, but this

[1:20:05] takes, you know, Lassa, and I love working on Lassa. I do. I also love working on roads. That's why I'm the chair of the Road Advisory Committee. Those infrastructure things, however, you know, to take on a website. I just, I would really need to have some extra pay. And I don't know if that's something that the board would have to, you know, look at. But we need to do something.

[1:20:32] It's a crappy website and we can set it up where it's more user friendly than we could even streamline where the residents if they have a customer complaint would go through there instead of loss of billing, you know, hook it up so that the work orders go right over to F and B.

[1:20:53] I'm not really sure. I know that there's a reason why they were going to loss a billing.

[1:20:59] Do you remember Dave?

[1:21:01] I don't know. I'm trying to service there.

[1:21:04] There's a form up there for new customers.

[1:21:09] Yes, like point of sale as well.

[1:21:11] But as soon as you fill it out, it goes over to wood health.

[1:21:13] It just becomes an email or something.

[1:21:15] Yes, and then it sits over there.

[1:21:17] But there should be a way that we could set it up that it goes to definitely FNV.

[1:21:22] but there's something about why, and I don't know if it was just because Michael set up the website, there was something, I can't remember, but anyways, we need to do something, and you know, this would also help with communications and whenever there's

[1:21:41] Letting Hopper could put that on the front page, but it's just this white, it's white with blue, well you, I don't know if you visited.

[1:21:51] Yes, I visited.

[1:21:55] Anyways, that was on my list.

[1:21:58] And unless there's somebody else on the committee that knows websites and is able to do it or...

[1:22:05] I could poke around in there a little bit, but

[1:22:10] CHFDGPT summary, I think, gave us a pretty

[1:22:14] good roadmap at the first pass, like take a minute, look at that.

[1:22:24] The bigger one,

[1:22:32] Emily, so if we have some issue going on, or lead and copper sampling, and

[1:22:37] whatever, you would need someone that would be involved, you know,

[1:22:45] fresh, neat things up.

[1:22:49] You just can't create a website.

[1:22:54] They get built and then from that day on, everything starts decaying over time, just

[1:23:01] like anyway.

[1:23:02] And you need to have upgrades, because you have to be able to keep it as simple as possible.

[1:23:11] The form to email redirects is the simplest way of dealing with that, but yeah, you could

[1:23:17] They have a secondary form for trouble, but wherever that email's gone, you better have

[1:23:25] some responsibility on the other end if they respond.

[1:23:28] That's a, someone's there listening, and they give some kind of response back in whatever

[1:23:34] timely manner we determine.

[1:23:37] That's the more important part.

[1:23:38] There's actually people behind the website that are listening.

[1:23:43] Yeah, and having contractors, you know, we're one contract out of however many that they have.

[1:23:50] So there is as responsive as possible, but we could streamline it, I think, even better.

[1:23:58] You can build penalties into the next contract, but if it misses a response, you know, if we expect

[1:24:03] them to, if someone fills out an emergency form and we tell our customers, they can expect

[1:24:10] response back in one to two hours if they don't get a response back to the next

[1:24:15] day and you know we should be able to ding the thing or our contractor for

[1:24:21] that. That would make them pay attention and put the resources in place to

[1:24:25] respond. We might not, you know, we can't probably do that right now but when we're

[1:24:30] in figure out a process because we don't have a process. Right. It was set up by

[1:24:42] that will turn over so, I mean, they did the best that they could at the time, but, you know,

[1:24:50] if we want LASA to be, well,

[1:24:57] run, we have to look

[1:25:00] We look at everything and make sure that there's processes in place and that those processes are as efficient and we've leveraged our time and money in. Well, more than just the process, we need humans. At some point to take responsibility, that those processes are being followed and responded to.

[1:25:26] Yeah, it's reasonable for the customers to expect to be able to go on.

[1:25:31] that side and use that as a way of communicating, because you do that with pretty much everything

[1:25:38] to varying levels of satisfaction. I mean, try to get a whole list. Try to tell Amazon,

[1:25:45] you don't like something. Good luck.

[1:25:52] When someone's basements flame and they call us, we should be able to respond frequently.

[1:25:56] That should be beyond nails because if your basement's funny and you don't want to wait

[1:26:06] two hours.

[1:26:07] Yeah, even two hours is a lot.

[1:26:09] At least you want to talk to someone and have someone say, well here's, we'll have

[1:26:14] someone there as fast as possible, but they're driving down from right and whatever it

[1:26:19] is.

[1:26:20] In those couple of times, they were pretty responsive with the phone calls at least.

[1:26:26] but they live an hour away and if it's at night, some people sleep at night and for them

[1:26:33] to be responding to a water main break is going to take a little bit of time and people

[1:26:40] need to understand that but the only way they're going to understand it is not by clicking

[1:26:45] on their computer.

[1:26:46] Right.

[1:26:46] If they're like me with my phone call, I'd be down and it doesn't change anything.

[1:26:52] And then that's where the mag may come.

[1:26:56] You have to.

[1:26:56] All right.

[1:26:57] Okay.

[1:26:57] Neil, go ahead.

[1:26:59] Anyway, I've been directly involved with those situations.

[1:27:04] I don't know, 25, 30 years.

[1:27:07] Where it worked as it was on the board and the committee.

[1:27:13] No responsible backing up to contractor operator to deal with emergencies.

[1:27:20] and we had a dedicated contractor and I have to be an excavator, an excavator think.

[1:27:28] I could call him any time of the night and it would come and solve the problem in the absence of the operator.

[1:27:36] I don't know how we can make that operator begin today, but somebody has to take ownership in place of the contracted operator.

[1:27:47] Oh,

[1:27:54] just to be clear, Neil, you said that you would have a company that would be incorporated.

[1:28:04] It would be called, or it would route to the company to be.

[1:28:08] They'd call Neil in the middle of the night and he would call excavators and incorporate it and have them out there within minutes or a couple hours.

[1:28:20] I've

[1:28:25] been through that many, many times in cooling prismacies and being sure that the

[1:28:30] operator showed up.

[1:28:32] At all, just call him.

[1:28:34] I would actually go there or bill out and somebody or Don Zebe or anybody who was involved

[1:28:46] with the board would make sure that the contractor reacted.

[1:28:50] or

[1:28:55] we could just limit issues between eight and four Monday through Friday.

[1:29:01] We did that with my apartment one time.

[1:29:04] Well, thank you, Neil.

[1:29:15] So, well, that's it.

[1:29:17] These are just the things that actually that was on my list.

[1:29:21] And then we covered everything else that I can't think of anything else.

[1:29:32] Okay.

[1:29:33] Well, I'm finished business and new business since everything's under a report now.

[1:29:40] I just, it's just part of our format here from SIO.

[1:29:45] Public comments, we still don't have any fans, so raise

[1:29:53] your hand if you're online,

[1:29:54] you would like to speak.

[1:29:56] We have an e-s, other than the e-s.

[1:30:05] No, and it's just 10 still on, so we've got to get some audience. I move we adjourn, second.

[1:30:16] And I'll in favor of adjourning at 231. Hi. Hi. Thank you, Neil.

[1:30:35] Thank you, Ted.

[1:30:39] Recording stopped.

[1:30:45] I'm really disappointed in F and V in allowing the

[1:30:50] that are deficient.

LASA Operating Committee

Agenda

Transcript