[0:07] Good afternoon everybody

[0:09] and my good friends are a blessing With this, we open the

[0:15] meeting of the Housing Authority Board

[0:17] and we will start with a pledge

[0:19] of allegiance. I pledge

[0:24] Allegiance to the flag of the United States of America

[0:29] and to the republic for which it stands,

[0:32] one nation under God, indivisible, liberty,

[0:36] justice for all.

[0:45] It is the habit, the habit of this board since Mr.

[0:50] Mr. Sea, our designated liaison to the deity.

[0:58] Oh oh. Father God, we just thank you for being here today.

[1:02] We just thank you, Lord, for covering this county

[1:04] with all the grace and faith that you have given us.

[1:07] Lord, we look to you for every decision

[1:09] and every discussion we have in this room today.

[1:12] And may your power be overwhelming

[1:15] and may we be faithful stewards of

[1:19] what you want us to do.

[1:20] In your name we pray, amen.

[1:22] Amen. Thank you sir.

[1:28] Alright. I think first we're gonna start

[1:30] with an approval of the minutes.

[1:32] If I could have a motion in that direction. So moved.

[1:37] So moved. Any second directions,

[1:40] changes, alterations.

[1:42] Alright, second on that. And approve.

[1:47] All approve. Aye.

[1:49] Approved all public comment. Ms.

[1:54] Lisa, do you have something?

[1:57] Not yet, but I'll,

[2:01] That's pretty threat.

[2:02] That's threatening. All right.

[2:08] We move from that to the executive director's report.

[2:13] Mr. Clark, please sir.

[2:16] Thank you. So normally I'll,

[2:20] I use this this time as you were kind of going back

[2:23] and forth, Lisa, I use this time to, to kind of go over some

[2:25] of our key things like property management,

[2:28] property maintenance, and the housing choice vouchers is

[2:30] section eight, but since this is the first meeting of the

[2:33] of the month, we're gonna have the folks that actually do

[2:36] that down under new business present on each of those areas.

[2:39] We'll see if Brian's scheduled

[2:41] to be here to talk about maintenance.

[2:42] If he's not here, we'll we'll cover that.

[2:44] But down under new business, we're gonna have

[2:47] Hassani talk about the housing choice vouchers

[2:49] and give updates about

[2:50] what's happened since the last meeting.

[2:51] Lisa's gonna talk about

[2:53] what we have going on in the property management side

[2:55] of things, and then Brian

[2:57] or I will fill in for him if not

[2:59] to talk about the property maintenance parts of it.

[3:03] That said, in your packets, you'll see we have the usual

[3:08] reports about our occupancy.

[3:11] You can see right around as of August, we were about 84%

[3:15] occupied at Fisher Manor, working to turn those over

[3:18] 93% at FoxTown, 89% at Graceville Terrace,

[3:23] Riverside Estate, 91.

[3:25] And our scattered sites a hundred percent in Terra

[3:27] and Grove, 97% August work orders.

[3:32] We had 203 new work orders in August,

[3:36] we completed 120 and then 98 shown outstanding.

[3:41] But we normally get to those pretty quickly.

[3:43] They're just outstanding from the end of the month

[3:45] to typically the first of the next month,

[3:49] you'll, you'll get a hou, you see the housing choice voucher

[3:52] is in there and we will,

[3:58] we'll go over that more when Hassani does her report.

[4:02] Let's see, is there anything else? So also in your packets,

[4:06] so I have your attention to

[4:08] that also in your packets is the finance report,

[4:10] which is prepared by our county finance office.

[4:14] They have been amazing and part of a big process

[4:16] of the county taking over management

[4:20] of the housing authority

[4:21] and taking it over as we've also had the benefit of lots

[4:24] of staff that you don't get to see every day.

[4:26] And part of that's the finance office, the leadership,

[4:29] the folks in the county commissioner's office,

[4:30] the county commissioners, et cetera, that,

[4:33] that are providing a lot to it.

[4:34] So we've worked over the years to really,

[4:37] really tighten up the finances within the last year.

[4:40] We've moved, we've moved over our, our track,

[4:45] our expense tracking

[4:46] and revenue tracking to the Tyler technologies

[4:49] that the county uses.

[4:51] We still use the sacs property management software to do

[4:56] our rents, our rent collections and things like that.

[4:59] And we've worked to integrate the two there.

[5:01] Mostly, it's mostly a hand integration.

[5:03] They don't talk to each other,

[5:05] but it, it seems to be going pretty well in regards

[5:08] to the financial reports that you have in front of you.

[5:11] You see that it's still early in fiscal year 27, but they,

[5:15] and they reflect the first part of the fiscal year.

[5:17] But overall, the revenues

[5:18] and expenditures are beginning to start flowing through

[5:21] our administrative property and voucher accounts.

[5:23] As expected staff continues to monitor each

[5:27] of the individual budgets.

[5:29] There are a few individual expense lines that,

[5:31] as you look at 'em, appear to be above budget,

[5:33] but mostly those lines had little

[5:35] or no original budget assigned to them.

[5:37] So there are places where, again,

[5:38] as we we're still learning about certain things

[5:41] that we might have expenses that we

[5:42] just didn't put in the budget.

[5:44] And we're working with Jeff and Justine

[5:46] and Nicole in the finance office to make sure that those,

[5:50] those are addressed.

[5:56] At this point though, there are no overall financial

[5:58] concerns that I, I need to bring up to the board.

[6:02] I will say that last Thursday, no,

[6:07] last Tuesday we met with Clifton Larson, Allen,

[6:12] the auditor, to start the annual audit.

[6:14] So we got that going on

[6:16] and we kicked that off with

[6:18] our county finance and the auditors.

[6:20] So we have to do that every year.

[6:21] And it's, it, it tends to be kind of extensive and deep

[6:24] because a lot of our funding

[6:26] for the housing choice vouchers comes from HUD and Federal.

[6:29] So there's a lot of auditing responsibilities.

[6:32] But again, another thing that since the county's taken over,

[6:35] we've gotten a very strong, reputable

[6:38] and competent firm to help with the audit.

[6:41] So I'm not gonna say I'm excited about an audit,

[6:44] but I think it'll, it'll go well

[6:51] just in regards to Hama.

[6:53] And that is, Hama is something that HUD is pushing on us

[6:57] and it's, it's that, that we're working to make sure

[7:01] that the housing authority is that we're covered

[7:04] with requirements both through our administrative plan,

[7:06] which we will be talking about here in a little bit.

[7:08] And that's being presented today

[7:10] and through ongoing program operations.

[7:12] And the idea behind Hoppa, H-O-T-M-A is it modernizes

[7:17] a number of HUD rules affecting

[7:18] how we administer assisted housing, mostly regarding

[7:22] how income, how people's income gets determined

[7:25] and what's allowed to determine what their income levels are

[7:28] and regarding calculations, assets, deductions,

[7:32] and reexamination.

[7:35] So I do want to, if you turn your attention to

[7:40] beyond our finance report, if you look in to something,

[7:44] I am personally very excited about

[7:47] a document called Senior Support Services.

[7:52] We're working real hard.

[7:54] I've been working with Lisa

[7:55] and I've been working with others in the community.

[7:58] And, but the Housing Authority is really working hard

[8:01] to launch a senior support services project.

[8:05] And the idea is to help adults remain safe, healthy,

[8:09] and connected, independent for as long as possible.

[8:13] So we provide a very good,

[8:14] and you guys talk about this a lot,

[8:16] we provide a very good home now,

[8:18] and it's even getting better with our,

[8:20] in our three developments

[8:21] that are specifically targeted towards seniors.

[8:23] But unfortunately, what we're learning as we try

[8:27] to tackle this, that affordable housing alone

[8:30] for our seniors just isn't enough for many of them.

[8:34] So a lot of them are just, they don't have the support

[8:36] that a lot of families have

[8:38] with their families for various reasons.

[8:40] They're, they're aging in place and it's getting more

[8:43] and more difficult for them to maintain health.

[8:45] Maybe tracking and,

[8:47] and different issues are catching up to 'em

[8:49] or are are catching them, surprising them.

[8:52] And it's just difficult for them to, to maintain.

[8:58] So when we took over in 2024,

[9:01] we did make major improvements in operations

[9:04] and in our facilities,

[9:05] but those improvements revealed

[9:07] that we just have a growing need.

[9:08] And there, there's approximately 200 seniors that we serve

[9:12] through those, those different developments with Terrapin,

[9:16] FoxTown and Grayville Terrace.

[9:19] So what our vision is, is to create a coordinated system

[9:22] of supports that allows our older groups

[9:26] to live independently longer there

[9:28] and to be able to do it healthier and happier.

[9:30] And also those residents support each other in, in a way

[9:34] that's very impressive most of the time.

[9:36] But when you get someone that hits a certain level

[9:40] and they need a lot of services, it tends

[9:41] to overwhelm even the folks around them and frustrates

[9:45] and makes folks angry.

[9:47] So what we've been doing, we've been working

[9:50] and reaching out to a DA lot

[9:52] of different partners out in the community to see

[9:54] what we can develop this, this senior support services ad.

[9:57] So we've reached out to, of course, the Area Agency on Aging

[10:00] who are always amazing.

[10:02] We've reached out to the folks at Queen Anns at home,

[10:05] a group called Chesapeake Caregivers.

[10:07] We've reached out to the health department,

[10:09] they've been great in Chop Tank Community Health.

[10:12] We've worked with Adult Protective Seniors Services,

[10:15] our senior services staff and volunteers and other groups.

[10:19] And our idea is to try to use those organizations

[10:21] and others to create the senior support services.

[10:26] The first thing we've done is we have, we desire to have

[10:31] a home care assistance policy

[10:32] or pilot where folks potentially from Chesapeake Caregivers

[10:37] will come in and offer one-on-one services

[10:40] to our seniors out in the departments.

[10:43] The idea is is that, you know, if, if Lisa

[10:47] or others staff notice that we've got a senior

[10:51] that just is having a hard time

[10:52] and they're not making it like they used to

[10:54] and could use a little bit additional support,

[10:56] we could just implement this grant, this,

[10:59] this home care grant to go out

[11:01] and meet with them individually and provide

[11:03] and see what kind of services maybe provide the services

[11:06] directly, maybe help coordinate and bring other services in

[11:09] and to get, and the idea is that we will have

[11:12] Chesapeake caregivers providing so many hours at each place

[11:15] estimated, and then if we need to rotate 'em around,

[11:18] and they'll be able to either maybe provide

[11:20] regular services up to a certain amount of hours overall,

[11:24] or maybe they just need to stop in one

[11:26] or two times to check on one of our tenants.

[11:29] So that's, we've got a grant. Yes. Mike,

[11:31] Question.

[11:32] Yes. How, how do you do the outreach?

[11:36] I'm having a hard time understanding

[11:38] how a senior living in a community, which I am one of those.

[11:42] Yep. And I never hear from any kinda outreach.

[11:46] So I, I guess there's a lot of different answers to that.

[11:50] And I'll let you ask Lisa when she presents too.

[11:52] But my answer to that is I'm not having a real hard time

[11:55] with that because a couple,

[11:56] there's a couple things you notice.

[11:58] One, if somebody regularly pays their rent

[12:00] and that stopped being paid, all of a sudden

[12:02] that's a, a hacker.

[12:04] But also is, like I said earlier, the seniors

[12:07] and the, the tenants, they really support each other.

[12:09] So if somebody's having a, so they'll let you know, you're

[12:12] Really focused on people who are in the system already.

[12:16] Yes. In our developments, this is specifically

[12:19] for the folks in our developments.

[12:20] Now, if it goes well and we can find a way to expand it

[12:22] or if we need to, or if we wanted

[12:24] to support like our housing choice voucher folks out in the

[12:26] community that are older, I, I see that.

[12:28] But this is a step-by-step process

[12:31] where we're really just trying to find funds to do it

[12:34] and then make it happen and build it up if it

[12:36] becomes successful.

[12:37] But it's mostly within our developments.

[12:40] I I think generally now you'd have to,

[12:43] Lisa could answer this better.

[12:45] We'd have to have some evidence of distress

[12:48] before we got involved

[12:51] because we're not gonna go out sort

[12:52] of into the general community. And

[12:55] So the general community in, in essence is unaware of the

[13:00] Potential Availability of services.

[13:03] General community has the area agency

[13:04] on aging, which is very good.

[13:06] Yeah. Okay. I mean they're, they're really, really good.

[13:09] But some folks don't know about it.

[13:10] I had a neighbor that called me

[13:12] because my background referred them to, to the

[13:16] area office and it worked out great.

[13:18] But a lot of folks don't know,

[13:19] even though they make every effort to advertise

[13:22] and put out on the street what they're doing.

[13:24] Yeah. My concern would be the ones

[13:26] that slip through the cracks.

[13:27] Right. And I don't know if you've got a handle on what kind

[13:30] of percentage of people that could

[13:34] benefit from senior services that just don't,

[13:37] aren't even aware they're available.

[13:39] Right, right.

[13:40] Lisa, would it be your sense that the,

[13:42] there's enough awareness of it in the public?

[13:45] Or

[13:48] Are you talking about in the public versus our tenants?

[13:51] Or just within our tenants?

[13:53] Within the senior community of Queen Ames County?

[13:59] I believe that a lot of 'em do know.

[14:01] I mean, I don't think they, I mean I've learned a lot,

[14:03] of course, I'm not to that point yet,

[14:05] but working with seniors, I, I think that they know of some,

[14:10] but there are so many different resources out there that I,

[14:13] I feel that they don't know about

[14:15] because it, it ranges from like in-home care,

[14:21] like where they need a lot of care

[14:23] and usually the people that need

[14:24] that family members are looking for it.

[14:28] And then, I mean, it, it could be as easy

[14:30] as they need companionship and they want somebody,

[14:33] and there's some programs that we found that Mike

[14:35] and I have met with that offer just that,

[14:39] or some groups other than the senior centers,

[14:42] what the things that they offer.

[14:45] So, thank you. Go ahead.

[14:47] How would this impact now the, the residents who

[14:51] Have in-house care coming in on a paid basis?

[14:56] I mean, do we have many residents who have AIDS coming in

[14:59] that they're paying for on their own? We,

[15:02] We have some.

[15:03] And sometimes it happens

[15:04] after they've lived there for a while

[15:05] and their health declines and then they need it.

[15:08] But a lot of tenants can't.

[15:11] What we're finding is a lot of tenants can't afford that.

[15:15] So then they are kind of stuck.

[15:18] And some of them don't have family members.

[15:19] They don't have any kind of assistance or help.

[15:22] And so we're recognizing it.

[15:24] I'm recognizing it and seeing it every

[15:26] day when I'm working with them.

[15:27] 'cause I'm working hand in hand with tenants

[15:30] and seeing the decline even within months of tenants.

[15:34] You know,

[15:36] So do we see this as a needs-based thing

[15:38] or an age-based service that we're gonna offer

[15:43] that we would, would we offer every,

[15:45] every resident the opportunity to participate in this?

[15:49] This could be the idea behind it is, I mean the,

[15:52] what we're thinking about, right.

[15:53] Well, there's a couple things.

[15:54] First of all, let me explain in regards

[15:57] to the senior support, the actual going out

[15:59] and the home care assistance, we see that as, you know,

[16:03] we would, if, if Lisa

[16:05] or somebody in the property management team recognizes

[16:08] that somebody's having a certain issue, that maybe one

[16:11] of our, one of our, our arrows in our quiver would be to,

[16:15] you know, say, Hey, let's get, see,

[16:17] let's get the home care out there

[16:18] and just talk to 'em, see what's going on,

[16:19] see if they can support us and help us with that.

[16:22] So it would kind of come up and bubble up that way.

[16:25] But in regards to, if you think of, that's just one piece

[16:29] of this whole senior support services concept

[16:32] that we've been developing

[16:33] and working on and trying to build.

[16:35] It's, it's, we're trying to build it using all kinds

[16:38] of different funding sources and things like that.

[16:40] But this home care systems, we're currently looking

[16:42] for grants to cover that.

[16:44] But there's also other core components.

[16:48] And I'll circle back to that point in just a second.

[16:50] But the other core components of

[16:51] what we're thinking about are the home care assistance,

[16:54] resident navigation and care coordination,

[16:56] which we would like, use our different places in this,

[16:59] in the, the community to work on that.

[17:02] Onsite health and support services,

[17:04] which I wanna talk about in a little bit.

[17:05] Healthy aging and community engagement.

[17:08] Like one of my goals is I'd like to set up

[17:10] and try to get a higher percentage

[17:12] of our residents attending the senior centers and,

[17:16] and going there and, and offering incentives

[17:18] for our folks at actually go

[17:19] and participate in the senior centers instead of kind

[17:22] of sitting around in their apartments all day

[17:24] and not doing anything and maybe getting depressed.

[17:25] So that'd be a big, and then also transition planning just

[17:29] to see if they're, if they need any

[17:30] more services, what needs to happen.

[17:32] So those are the key parts.

[17:33] So right now of that plan, what we're working on is one,

[17:37] we've got the grant into the community foundation

[17:40] to see if we can get some of

[17:42] the home care assistance covered.

[17:44] The other part is, which I'm extremely excited about,

[17:47] is a partnership with Chesapeake or,

[17:50] or Chop Tank Community Health Services.

[17:52] And you'll see in your packet, hopefully you'll see

[17:56] this news article that just came out.

[17:58] But they have got a van that is basically,

[18:01] this is primary care that they offer.

[18:04] They offer it and they're able to reimburse,

[18:08] reimburse insurance to pay for it and provide supports.

[18:10] Now they are going to be two, two days out of every month.

[18:14] They're gonna be in our FoxTown parking lot.

[18:16] And they're gonna be able to provide services not only

[18:19] to our FoxTown folks, but folks in that community that need

[18:21] to help, that can stop by there, by appointment only.

[18:24] Also, and this is, it's a, it's full, I mean,

[18:29] in chop tank health services, they've been great

[18:31] and we're gonna kick it off

[18:33] and kind of introduce it

[18:34] to the FoxTown community on September 29th from one

[18:37] to four right there in our,

[18:38] in our waiting room there at FoxTown. They're looking

[18:42] Forward to that is what chance is there, if

[18:44] that works out, can we spread that up to a terrapin?

[18:47] You're singing my song. That's the goal.

[18:49] Terrapin and Graceville Terrace right now they've,

[18:51] they they're, they actually apparently, according to them,

[18:54] have a grant and they'll see that if they get another van

[18:58] that I think that if this works out, the,

[19:00] they're willing to have that discussion. What do

[19:02] They have a PA on that thing?

[19:04] PA or possibly md.

[19:06] Yeah, I mean it's, it's,

[19:08] it's gonna be like a full primary care there.

[19:10] So that, that is such a key part that, that I,

[19:12] that's, I'm very excited abouts. That's, that's huge.

[19:15] That's really good. So I, I it's just,

[19:18] and hopefully we can pull this together.

[19:20] It's a lot of moving parts

[19:22] and trying to do it in a way that we're using the resources

[19:24] that already there to combine it all together.

[19:26] And I appreciate property management,

[19:28] I appreciate all our community partners.

[19:30] Yes.

[19:31] My last question didn't Ask, not last, but

[19:35] Another question.

[19:36] Is there an income threshold to qualify for any of these?

[19:41] If can, I mean, can you make too much money in income

[19:44] and you are excluded?

[19:46] You talking about the authority or the,

[19:48] For any of these services?

[19:49] Pretty much every service that we have.

[19:52] I mean, they've gotta meet an income threshold to be able

[19:54] to qualify to get into our apartments.

[19:57] They gotta be under a certain, I think is it 50%

[20:00] of area media income.

[20:02] So they gotta be lower than 50%

[20:04] to even get into one of our places. Yeah.

[20:06] It's, it's really monitored. And there's the monitor,

[20:09] Right?

[20:10] And then every program Just have somebody living in the

[20:12] community that's a senior that has sufficient income

[20:17] to live and buy their groceries and pay their rent

[20:20] or their mortgage or whatever.

[20:23] Does, does that mean that person doesn't qualify for any

[20:26] Services?

[20:27] They could still come to the senior

[20:27] centers as my understanding.

[20:29] And then at the senior centers, they've got the wealth

[20:31] of all the expertise of the staff at the senior centers

[20:34] that can then, that are then know about all the different

[20:37] benefits that they could be eligible for

[20:40] Person, like in that situation, not precluded from getting

[20:43] Service.

[20:44] No, I think that, I mean, it, it depends

[20:46] what service they're looking to get.

[20:47] But that would have to go to one of the kind

[20:49] of the benefits people could,

[20:50] could advise them in every situation.

[20:52] Just like in our housing office,

[20:54] every situation's a little different.

[20:55] So it'd probably be good for them to come in,

[20:57] explain their situation

[20:58] and then the benefits person would, would be able to say,

[21:01] here's what I think you got a shot at moving on.

[21:05] So, so that's that. That's very exciting.

[21:08] We had a visit just from a hud HUD on September 2nd.

[21:13] We had a visit from Laces Summers

[21:15] who is the field office director for HUD in Baltimore.

[21:20] We also are in the process of rebranding

[21:22] and just trying to make our look a little tighter.

[21:25] So you'll see that we have a new brochure that this is not,

[21:27] it's not just a brochure.

[21:28] We're gonna go out, we've got the new logo,

[21:30] we've got the new look, everything, all our documents,

[21:33] all our forms.

[21:35] Our website is just going to continue to try

[21:38] to make it tighter and cleaner

[21:41] and easier for folks to understand

[21:43] and more professional as we move forward.

[21:46] So that we're looking at DocuSign potentially some

[21:50] of our forms we might be able to sign electronically.

[21:52] Like if anybody's ever sold a house in the future

[21:55] where you just kind of, or bought a house in the future,

[21:57] you can just do DocuSign.

[21:58] So we're in the process of starting that up right now.

[22:03] We are working on commissioner transition.

[22:06] We know that we're going to at least have

[22:07] one new commissioner.

[22:10] So we've got a transition guide that we've been working on.

[22:14] We've also been working on reports

[22:16] for what's called the Cooper reports,

[22:18] which is the continuity of operations plan and report.

[22:23] So that is in case we ever have some sort of emergency,

[22:28] how do we make sure we continue operations.

[22:30] So that's something we're working on.

[22:32] We're doing that both for the county

[22:34] and then Brian Junior, Brian Barnshaw Jr.

[22:37] Is digging deeper on specifically if we have an emergency at

[22:41] one of our sites, what's our strategy, what's our plan

[22:44] that we can whip out depending on the various scenarios.

[22:47] And there's, it's a scary thing

[22:50] as you think about all the

[22:51] possible scenarios that could happen.

[22:55] Just as you know that one of the agreements that this,

[22:58] when the county took over that we had is

[23:01] that when the Slippery Hill developed the second part

[23:03] of their development, slippery Hill two, that they,

[23:07] they partnered with the housing authority.

[23:09] And the Housing authority has 11% ownership in this,

[23:13] in the Slippery Hill two part.

[23:16] Which is, is not a lot.

[23:19] But now I just wanna let you know that one

[23:21] of the things they did when they set up

[23:23] that partnership was they created a nonprofit organization

[23:26] because they thought that's what was necessary for that.

[23:29] Turns out the nonprofit organization wasn't necessary.

[23:32] They could have used the housing authority

[23:33] entity on its own.

[23:35] So they're in the process

[23:36] of redoing the legal paperwork just to reflect that.

[23:40] There's also the housing,

[23:44] our housing choice vouchers that we have,

[23:47] that we offer the project-based vouchers at Slippery Hill.

[23:50] It took a year later to get started.

[23:52] So they're currently working on some paperwork

[23:55] to reflect that.

[23:56] It took us a year. Those that's going thanks to Asani

[23:58] and others, that's going very well right now.

[24:00] It's expensive but it's what HUD wants.

[24:04] And, but at that same point, we've got

[24:06] that flowing well at the moment

[24:10] and I think it's probably enough.

[24:12] You guys are probably thinking.

[24:14] But I think that's pretty much everything I have to add.

[24:16] A lot of the other stuff, you'll get more updates on

[24:18] how everything's going when we get reports from our property

[24:22] manager and our housing choice voucher expert.

[24:25] And so that's my executive report. Mike,

[24:28] You, you may have already commented on this

[24:30] and I might have missed it, but what, what kind of length

[24:33] of is the waiting list for

[24:36] For housing choice voucher?

[24:37] I mean for what?

[24:39] For any, What are we pulling?

[24:41] We were just talking about that this morning.

[24:42] What, how many years? How

[24:44] how many years deep are is our waitings?

[24:46] So we're right now it's at least a two year waiting list

[24:50] For in county.

[24:51] For in county. OUTTA county. It's,

[24:54] So that's pretty much been around

[24:57] that same number. Yeah, for a long

[24:59] Time.

[25:00] It's about, yeah those waiting lists are still open.

[25:03] People can go wait on our website

[25:04] and get on that waiting list for our, our properties.

[25:08] But it's gonna be at least two years if you live in Queen

[25:11] and it, you really need to live in Queenan County

[25:13] to have a chance At most of our places

[25:15] You have to be a current resident.

[25:17] Yeah. You can get on the waiting list

[25:19] and become a resident and not lose your spot. So,

[25:23] Okay.

[25:25] I believe if we had the facilities

[25:27] to take those people in the list would reestablish itself.

[25:32] What keeps it from being longer is that it's two years long.

[25:36] Yeah. I mean there's almost no, it's a long time

[25:40] no end to the housing that the public could use

[25:45] and there's a measure that a county can afford

[25:48] and we're pretty close to it.

[25:49] It's a, it's, I think it's,

[25:55] Yes sir.

[25:56] Alright, we ready to move on to old business?

[25:59] Yes sir. Alright, Thanks sir.

[26:01] So first thing on Under Old Business is our new decks at

[26:05] Fisher Manor, we, again we're, it's, we're working to make

[26:08] that community nicer and cleaner.

[26:10] And one of the things as we, we've redeveloped a lot

[26:14] of those apartments, we've worked on the outside,

[26:16] we've done things like that.

[26:17] We've cleaned it up, it's got a new playground,

[26:19] we've painted the back storage units

[26:23] and we've worked to keep it cleaner.

[26:24] We're also working intensely on crime

[26:27] and bringing that down to make it a nice neighborhood

[26:30] where people can enjoy to live.

[26:32] And what we really believe is one of,

[26:35] there's two things in my mind,

[26:36] maybe three that'll make it really look like a nice

[26:39] community where, you know, make it look,

[26:42] look like the nice community is.

[26:44] And that's the fisherman.

[26:45] The decks on those things are just really rough looking.

[26:49] So after a year and lots of architecture

[26:51] and lots of engineering, we have completed the bid process

[26:55] and we're working through the responsiveness

[26:56] and qualification issues with bids received.

[27:00] It looks like our apparent

[27:02] low bidder was determined to be non-responsive.

[27:05] So we're moving with the next bidder

[27:07] and hope to have that in front

[27:09] of the commissioners here soon.

[27:13] So that's very exciting to get.

[27:15] We think that we might have those. The plan is we'll have

[27:17] those decks done hopefully by the end

[27:19] of November now at this point.

[27:22] So the next thing is we've got paving.

[27:26] The next new thing would be paving at both our fisherman

[27:29] and our Graceville Terrace parking lots.

[27:31] And we got a grant to pay for those.

[27:34] In the process of applying, the price of paving went up.

[27:38] So we went back to the state

[27:39] and asked, Hey look, can we have a little bit more money?

[27:42] 'cause if the money we have now,

[27:43] we could only do one of those parking lots.

[27:44] And they are both in rough shape.

[27:46] And the state came back

[27:48] 'cause they've been wonderful through the Community

[27:49] Development Block grant and

[27:51] they gave us the additional money.

[27:52] So we have additional money

[27:53] to do paving both in the Fisher Manor

[27:56] and Graceville Terrace.

[27:57] Now we might be pushing that out

[28:00] 'cause you wanna do both those projects at the same time

[28:02] to save money according to our engineers out at DPW

[28:05] who have been a huge help for that.

[28:09] And so we're looking to push that out a little bit.

[28:13] But I believe once we get that going,

[28:16] that'll be another thing that makes it look nice.

[28:19] We are also in the midst of talking with some

[28:22] nonprofit organizations that do landscaping work

[28:25] to maybe get some nice landscaping out at fisherman or two.

[28:31] So that's, that's the Community Development Block grant.

[28:33] And then just to follow up from last year's board

[28:38] strategic planning, you may recall that

[28:41] I believe it was last January,

[28:42] but maybe it was last November, that the housing authority

[28:45] in Comple in collaboration

[28:47] with our housing county housing office

[28:49] and the local management board has recently released a

[28:51] request for proposals for community needs assessment.

[28:55] And this RFP builds on the inter-agency needs assessment

[28:58] concept discussed during our, our strategic planning.

[29:02] And the assessment is intended

[29:03] to look at community needs across systems

[29:05] rather than in isolation.

[29:07] So it's gonna look across all three including

[29:09] how community conditions, policies,

[29:12] and systems affect housing affordability

[29:14] and quality of life in our county.

[29:17] The goal is to produce a practical

[29:19] actionable recommendations that can help us, the Department

[29:24] of Housing community organizations, local leaders, respond

[29:27] to current needs while planning for future growth.

[29:30] So that's where we are.

[29:31] And that's actually that RFP is out on the streets now

[29:35] and I think responses are due.

[29:40] September 16th is the deadline for that.

[29:43] So those are all the things we've kind

[29:45] of updates on old business

[29:53] And I Is it good Okay.

[29:55] To move into the new business. All right.

[29:59] So the first thing I wanna note is, you may have remembered,

[30:04] is that is an update

[30:06] to our housing choice voucher administrative plan.

[30:09] It's that pick three inch book right there.

[30:12] I emailed it out to the group about two weeks

[30:15] ago, two to three weeks ago.

[30:16] So you gotta have a look at it.

[30:18] But basically this plan is the plan that or it's not.

[30:23] It's a policy book. It's not a planning book.

[30:25] It's a policy book that establishes the policies

[30:28] that we operate when we administer

[30:30] the housing choice vouchers.

[30:32] It's section eight housing assistance.

[30:34] There's, because it's federal money, it requires a book

[30:38] that thick and we, we do use it to, to put

[30:41] that book together, we use a group called Nan McKay.

[30:45] They monitor HUD requirements, their consultants,

[30:48] they're countrywide, they monitor HUD requirements

[30:50] and provide updates to help keep the plan current

[30:54] because our plan had fallen several updates behind

[30:59] this version that I asked you guys to approve today.

[31:02] What brings us from the 2023 version edition

[31:07] through July and August of the current year 2026.

[31:10] These are not changes being made

[31:12] because of a specific Queen Annes

[31:14] County issue at this point.

[31:16] The purpose is just to bring the plan into alignment

[31:18] with current HUD requirements

[31:20] and recommended policy changes that have come from hud.

[31:24] The updated plan also retains local policy language

[31:28] that some of you may remember that this board approved

[31:31] back in chapter eight

[31:32] and nine, including section nine one dash 1.1.

[31:36] Where we changed, had some changes regarding how leases

[31:40] and rent, as you note,

[31:43] the plan is more than a thousand pages.

[31:45] So you guys received it electronically to look it over

[31:49] and that you probably noted

[31:50] that the changes are shown in blue

[31:52] and deleted language is shown with Strikethroughs.

[31:56] We gave you kind of a, an information sheet

[31:59] which Roger made some good feedback about

[32:01] it that looks like this.

[32:02] That said kind of the, the highlights of the notes

[32:05] that we put in the, what we changed in the plan.

[32:10] Roger noted, and it's a good point, which I hate

[32:13] to acknowledge, but we should have put page numbers on it.

[32:15] I apologize. Sections are kinda on it,

[32:17] but there weren't page numbers to take you directly to it.

[32:20] But hopefully you all feel comfortable

[32:23] through the information we provided to

[32:28] approve those amendments.

[32:30] Does that require that we vote to

[32:32] Approve?

[32:33] It does. It's the, in the, in the amendment sheet.

[32:35] It would be the second amendment on your amendment sheet if

[32:37] you're, if you're so inclined to make a motion

[32:40] For it.

[32:44] I think it's the Blue Amendment sheet.

[32:46] It's a blue sheet you got there.

[32:48] Yeah, sorry. You can make that motion

[32:51] If you want Mr.

[32:54] Chair. I'll make a motion. Okay. I'll move the board.

[32:58] Approve the updated housing choice voucher administrative

[33:00] plan incorporated in July and August, 2026.

[33:04] Sub states as presented.

[33:06] Second. Second. All in favor? Aye.

[33:12] Aye. Opposed? There you go Michael.

[33:15] Thank you sir. Thank you group, I appreciate it.

[33:17] That was a lot of work. I would like

[33:18] to thank Brian Barnshaw Jr for a lot of his work.

[33:22] I'd like to thank there she is Hasani for her input on this.

[33:25] There's a lot of work that went into that. So thank you all.

[33:30] So the next thing is is just before we go,

[33:33] before we have the presentations from our folks,

[33:36] I just wanna mention that we're also making some

[33:38] changes overall.

[33:41] So we're gonna go into specific parts

[33:43] of the housing authorities, specific three key areas,

[33:46] our housing choice vouchers,

[33:48] the property management and the property maintenance.

[33:50] But Housing Authority is one

[33:53] of three also within the Department of Housing

[33:55] and Family Services.

[33:57] So we have been kind of working

[34:02] to bring that department since we,

[34:04] we've moved from the Department of Community Services

[34:07] and it divided up into the Department of Aging

[34:09] and Transportation and also our department

[34:12] that we fall under the Department

[34:14] of Housing and Family Services.

[34:15] So within the packet you'll see

[34:17] that I have a little org chart that shows the Department

[34:20] of Housing and Family Services

[34:21] and how, how it falls out within that chart.

[34:26] The biggest piece of the department is the housing

[34:28] authority that's in green.

[34:30] And you can see how that falls out there.

[34:33] That's what I consider one of the divisions.

[34:35] Now it's important to note

[34:38] that the Housing authority is its own kind of organization.

[34:41] So it's, it's treated by the county as a component unit.

[34:45] It's got its own budget separate from the county budget.

[34:48] But as far as how we do it for the org chart

[34:51] and handle it within the department, you can kind

[34:52] of see there and I've chalk checked with Jeff

[34:54] to make sure it's okay to display it that way.

[34:57] Jeff rank for finances

[34:59] and he said it was, the other division you can see is in a,

[35:02] in kind of a pink color.

[35:03] And that's the Housing and Family Services.

[35:05] Those are the ones that provide like our rental oversight.

[35:09] They provide our affordable housing,

[35:11] they provide our homeless prevention work

[35:14] and our homeless support work and,

[35:17] and do some of the events around affordable housing

[35:19] that make a difference day

[35:21] and a lot of other big things there.

[35:23] And then lastly, the blue is the local management board,

[35:27] which is our Children and Family services trying

[35:29] to make the community stronger,

[35:30] I believe Roger's on their board.

[35:33] So, so we have that

[35:36] and then we have some staff like myself

[35:38] that cover throughout divisions

[35:40] and have the different colors located in different places.

[35:42] But I just want to draw your attention

[35:44] before we talk specifically about the Housing authority.

[35:46] That, that the housing authority is a component unit

[35:49] that it falls under the guise within the county

[35:51] of the New Department of Housing and Family Services.

[35:56] But, and then the other key points on that,

[35:58] that I will note is that Department of Housing

[36:01] and Family Services, they're starting, they,

[36:03] the group is really working together.

[36:05] So if we have somebody that might be having trouble

[36:07] with rent or making their rent, we can talk

[36:11] to the housing office to see if there's any way they can

[36:12] help 'em out, support 'em, something like that.

[36:16] If, if we have a family member that their house

[36:19] is not got plumbing or they got a friend

[36:21] or one of our housing choice voucher clients

[36:23] or maybe one

[36:24] of our homeowners we know about out in the community,

[36:27] they're, they're just barely making it.

[36:28] They're paying their taxes but they can't afford much else.

[36:31] You know, and they've got a leaky roof,

[36:33] maybe we can help 'em with

[36:34] that from our county housing office.

[36:37] So those are just some of the ways

[36:40] that the department's working together now

[36:42] and being able to provide that service in addition

[36:44] to working within the entire county, which has been,

[36:48] it really is a joy to work with folks across the county

[36:52] 'cause everybody is very willing to help.

[36:54] So with that, I'll stop talking

[36:57] and allow some of our folks to come up

[36:59] and present if that's okay with you.

[37:02] Proceed. I think the first person we, we asked

[37:04] to come up was Housing Choice was in regards

[37:07] to housing choice vouchers,

[37:08] which some folks know is Section eight and that's hasani.

[37:11] So Hasani, do you mind coming up and

[37:14] Where You can sit right here

[37:16] behind one of the microphones

[37:18] Here.

[37:19] I'll move that. Thank you.

[37:50] Go. Thank you.

[37:58] All right. Whenever you're ready, go for it.

[38:00] Thanks for coming. You are welcome.

[38:02] Hi, my name is Hasani Poku.

[38:03] I'm the Housing Trends voucher administrator

[38:06] and I administer the housing choice voucher program,

[38:10] formerly known as a Section eight program.

[38:13] It's a federal government program program

[38:15] that helps low income family, elderly families and veterans

[38:18] and disabled individuals afford safe,

[38:21] decent sanitary housing.

[38:25] With the housing choice voucher.

[38:26] They can rent from a private landlord in a private market.

[38:30] So that's the option that they do have.

[38:31] They can rent a single family home town homes

[38:34] or apartments in Queen Anne County.

[38:37] They do have the option

[38:38] after a year to transfer to any county,

[38:41] any state they would like to.

[38:42] After a year of being on the program,

[38:46] we receive federal funding from the United Department

[38:49] of Housing and Urban Development, which is hud,

[38:52] which means the landlord and tenant both have obligations

[38:54] and responsibilities on the housing choice voucher program.

[38:58] Right now we are making sure a lot of our clients

[39:01] and landlords are staying in compliance with the program

[39:03] so we can obtain our funding

[39:05] and continue to get the funding.

[39:07] Right now we're currently administering 168

[39:10] housing choice vouchers.

[39:11] We have three special purpose vouchers.

[39:15] We have 14 project based vouchers with Slippery Hill.

[39:18] Right now, those project based vouchers are tied

[39:21] to the unit, which means when our clients move,

[39:24] they cannot take the voucher with them.

[39:25] It will stay with that unit.

[39:29] Most clients pay 30 to 40% of their adjusted gross income.

[39:32] 40% is the maximum amount they would pay.

[39:37] We have one home ownership voucher in Queen

[39:39] Anne County and Centerville.

[39:41] So we only have one person

[39:42] that has a home ownership voucher.

[39:43] Currently we have two open

[39:46] for city youth initiative vouchers.

[39:48] Those vouchers are for youth age 18

[39:51] through 24 transitioning out of foster care.

[39:55] The referral comes from the Department of Social Services

[39:59] and it's for youth that build sufficient lives

[40:02] and the voucher can last up

[40:03] to three years if they do get it.

[40:05] We currently have someone we're screening,

[40:07] but right now they haven't came to get the voucher.

[40:09] Once they do, then hopefully we can get them leased up

[40:12] and find a unit in Ance County.

[40:14] So that's the goal. We have three state voucher program.

[40:18] The state voucher program is a program

[40:21] that provides a rental subsidy for low income families

[40:24] that meet the criteria such as homelessness, disabled 62

[40:28] or older or foster child with the state voucher program.

[40:32] It's a five year program.

[40:34] It's different from that housing choice voucher program.

[40:36] Because these funds are administered

[40:39] by the Maryland Department of Housing

[40:40] and Community Development, we received a grant of $75,000,

[40:45] which we were able

[40:46] to house three families in Queen Es county with that grant,

[40:50] we don't know how many more we will get.

[40:52] We did have a meeting a day

[40:54] and they did say 2027 funding will be coming soon.

[40:57] So we hoping that at least we can house one more family

[41:00] depending on what the funding will be.

[41:03] Right now there's 300 people total

[41:05] on our wait list combined.

[41:06] How long is that the wait list?

[41:09] Oh, our wait list is not open time wise. You don't?

[41:11] No, we're in a shortfall currently,

[41:13] so we're not pulling anyone off the wait list.

[41:15] So Right. Even if we have somebody leave,

[41:17] we're not filling it.

[41:18] We're not allowed. We, it's part of our plan.

[41:20] We, it is just a voucher that goes away. Yeah,

[41:23] There's no funding, there's no hope

[41:24] for the person. Not this year,

[41:26] Not currently, No.

[41:27] Hopefully within some years to come to become eligible

[41:32] for the housing choice voucher program,

[41:34] you apply to a wait list.

[41:36] Again, the wait list is currently closed.

[41:38] When they're open, we advertise in the local newspapers

[41:41] as well as the Queen Anne County website.

[41:44] We set up a date and time application

[41:46] and we close the wait list based on the date

[41:48] and we sometimes we may put a maximum number

[41:50] of people that can apply.

[41:53] Once the wait list is closed, then we send a letter

[41:56] to the applicant to see, let them know

[41:58] what their number will be on the wait list.

[42:01] And that's based again on the date

[42:02] and time that they applied.

[42:05] Depending on the funding,

[42:06] if we do have the funding then we will

[42:07] select them from the wait list.

[42:09] We have to make sure the eligible will send out a packet

[42:13] with paperwork to determine eligibility, we have

[42:17] to make sure that they're not a criminal

[42:19] and they're not a sex offender as well

[42:21] as they don't owe any money to public housing.

[42:23] So if they owe any money to public housing

[42:25] and the landlord, that's the way

[42:27] to not be eligible for the program.

[42:31] If they do owe money, we give them the option to pay

[42:33] that money back to that house and authority

[42:35] or whoever they will owe it to.

[42:36] Even if it's Queen Anne County,

[42:38] sometimes they may live in our conventional

[42:39] units and owe money as well.

[42:42] But we do send a denial letter if they are not approved.

[42:49] If they are approved, we will send 'em a

[42:50] letter for a briefing.

[42:52] A briefing is when we, they come in

[42:53] and we explain all the program rules for the program.

[43:01] We also explain HUD expectations as a participant

[43:05] during the briefing they'll get a voucher.

[43:07] That voucher is normally for 90 days.

[43:09] In that new administrative plan, we ask for the voucher

[43:13] to be extended to 120 days instead of 90.

[43:19] Once the voucher's issued,

[43:21] we give them a new landlord packet that's the packet.

[43:23] So the landlord that they potentially will be rented

[43:26] to will fill out

[43:28] and if the unit passes inspection,

[43:30] then they can move into that unit.

[43:32] We will send a letter letting them know

[43:34] that they can move in, what their amount of rent will be

[43:37] and the amount that we would pay the landlord

[43:39] during the initial move in.

[43:40] They can pay more than 40% of their adjusted gross income.

[43:44] Do they need to meet all these requirements in order

[43:47] to get on the wait list or no, they can get on it

[43:51] and then work on,

[43:52] Yes, they will get on the wait list first

[43:54] and then we'll do eligibility.

[43:55] The next step, and based on

[43:57] that eligibility is when we would determine

[43:58] that they're eligible for the

[44:00] program based on those factors.

[44:01] So is boom boom, you, they get on the wait list,

[44:04] then you determine the eligibility

[44:06] before there's availability after,

[44:08] After you'll sit on the wait list.

[44:11] If you apply, you apply.

[44:13] We can't, we don't do anything

[44:14] until we know that we may have funding.

[44:16] And then if we do have funding,

[44:18] we'll send an eligibility letter with a packet

[44:21] with all your information.

[44:22] All have the income you have,

[44:24] who's gonna be in your household citizenship form.

[44:28] That's done when the housing is becomes available.

[44:31] If the funding becomes available, it becomes to pull,

[44:32] if it becomes available, if thank you

[44:38] landlords will sign a housing assistant payment contract

[44:41] and we, they will have to be a yearly lease.

[44:43] Their first year will have to be a yearly lease.

[44:47] Right now we're currently in the shortfall is based on a

[44:50] previous contract where we no longer where we had

[44:52] to honor higher rent for the 14 project based vouchers at

[44:55] Slippery Hill Phase two,

[44:58] which resulted in the housing choice voucher program,

[45:00] not being able to cover the housing choice voucher program

[45:03] as well as those 14 vouchers

[45:05] for the project based at Slippery Hill phase two,

[45:09] Mike Clark had applied

[45:11] for shortfall assistance from the US Department of Housing

[45:14] and Urban Development.

[45:15] So he did apply for shortfall assistance

[45:17] and we're currently, we received it last year

[45:19] and we're currently applying now to receive assistance

[45:24] and result of that, we are currently taking the following

[45:27] measures to make sure

[45:30] that program integrity is important.

[45:32] We're holding clients responsible

[45:34] for under-reporting income, setting up repayment agreements

[45:37] to pay back under-reported monies

[45:39] owed to the housing authority.

[45:41] We are terminating housing choice voucher pro clients

[45:44] because we have to follow that administrative plan.

[45:47] And if they're not willing to pay the money back,

[45:49] then we have to terminate.

[45:51] Unfortunately, Mike have also implemented a

[45:56] 5% cap on landlord rent increases,

[45:58] which is done once per year.

[46:01] So there's a cap.

[46:02] And that's gonna help us strengthen the fund.

[46:04] The amount that we're currently we're under as of right now.

[46:12] We also are utilizing our HUD reports.

[46:15] We have a earned income verification report,

[46:17] a income verification two

[46:19] and the new hire report

[46:20] that tells us the date the person got hired.

[46:23] We also have their earned income verification report

[46:26] that tells us any wages, any social security

[46:29] that's received any unemployment.

[46:31] So if we have a new hire report

[46:33] and it stated, you're not working,

[46:34] we're gonna send you a letter.

[46:36] We send out a letter and we let them know, Hey,

[46:37] congratulations on your job.

[46:39] Please report this income.

[46:40] Because what happens with the income verification too,

[46:45] it's monitored by hud.

[46:47] So if you report $10,000 worth of income

[46:49] and the system says you report, you actually make 30,000,

[46:53] that's a discrepancy

[46:54] and you may have to pay that money back.

[46:56] So those are the measures that were taken

[46:58] to make sure we strengthen income reporting.

[47:04] Excellent. Sonny's been working really hard to,

[47:08] I mean it's every day it's a new, there's something new

[47:11] that she's having to respond to.

[47:13] Every day there's something new with one of the tenants.

[47:16] And then on top of it with the, the shortfall

[47:19] and having to, to make sure we, we do everything we can

[47:23] to respond to what HUD requires us

[47:24] to do in response to the shortfall.

[47:27] And then also making sure she's, she's pushing real hard

[47:30] to make sure that the, the tenants

[47:31] that are receiving rent are reporting their income correctly

[47:36] and asking 'em to report their stuff.

[47:38] And it's not hard questions really.

[47:40] It's really not that hard.

[47:41] But she, she stays on 'em to make sure she's doing it.

[47:44] It's been very impressive.

[47:47] Well, well done. Thank you.

[47:50] Thank you. So the next one is

[47:54] to talk about property management.

[47:55] That's Lisa Gray, our property manager. Yes.

[47:59] Well the first big news I have is

[48:03] after two years of me begging and begging

[48:06] and begging, I finally have my new

[48:08] assistant property manager.

[48:10] So I'd like her to come up

[48:12] and join us while we go over some

[48:16] of this information.

[48:20] This is Kathy Colligan. Hello. Hi there.

[48:23] Very excited to have her on our team.

[48:25] She was the office coordinator with the housing

[48:28] division previously.

[48:30] And then she applied along with many others

[48:33] and then we, she was promoted and came over.

[48:36] So very excited. Very new.

[48:40] She just started full-time with us.

[48:42] Probably like what, a week ago, right? I think so.

[48:45] It was a transition over the past month or so. Right.

[48:49] So happy to finally have help all the time.

[48:53] She's been getting familiar with our systems files,

[48:55] the properties, meeting all the tenants at each

[48:58] of the properties, how we operate out in the field

[49:02] and at the properties.

[49:04] So welcome and very excited for her.

[49:08] So our main focus has been improving our day-to-day

[49:11] operations, as you guys know,

[49:13] and creating more consistency in

[49:15] how we manage the properties.

[49:17] Some of the things we've been working on include reducing

[49:20] and monitoring vacancies, improving unit turnaround time,

[49:24] which is a big one.

[49:26] Improving our applicant tracking

[49:29] and wait list process, keeping tenant files

[49:31] and documentation up to date and getting them up to date.

[49:36] Making inspections more consistent

[49:39] and improving the follow up from those inspections.

[49:43] Addressing tenant and lease compliance issues consistently.

[49:47] That, that's another big one that we're always having

[49:50] to work on.

[49:53] Updating the leases, the policy, the forms

[49:55] and notices and procedures.

[49:57] We put a lot of work into that.

[50:00] Creating clear and more consistent information

[50:02] for our tenants and overall working on having better systems

[50:06] in place so staff know what is expected

[50:09] and the tenants receive consistent clear

[50:11] information from us.

[50:14] So vacancies, I know that's the big thing

[50:18] that everybody always ask about,

[50:19] especially at the meetings at tenant council meetings is,

[50:22] you know, why so many vacants?

[50:24] Why aren't they getting filled? Well,

[50:25] they are getting filled

[50:26] but it's a, you know, constant cycle of getting them

[50:30] and then, you know, filling them up.

[50:32] But so our biggest ongoing priority is reducing vacancies

[50:37] and getting available units leased

[50:39] up as quickly as possible.

[50:41] What's the number right now?

[50:45] 18 vacants right now.

[50:46] I'm, I'm getting, I'm gonna go into all of that.

[50:48] So we've actually created a new tracking system process.

[50:53] We've been working with Kenya, Mike, myself,

[50:56] and now Kathy, to where we are tracking all the tenants.

[51:00] We're pulling for each unit.

[51:01] So sometimes we're having to pull like 10 different

[51:04] applicants for these vacancies.

[51:07] It, this will allow, this has allowed us to see

[51:11] how many we contact for each unit 'cause we're tracking them

[51:15] and, and keeping them, you know,

[51:16] consistent with all the notes.

[51:19] How many actually respond

[51:20] because you know, Kenya might reach out

[51:23] and they don't answer their contact information changed,

[51:28] they're, they decline.

[51:29] So we kind of put those notes in of why they are doing so

[51:33] because everyone's like, well that unit's been vacant for

[51:36] so long, well now we, and we put the dates on it.

[51:38] So now you can see, alright well we've pulled 10 people from

[51:42] the wait list for that particular unit.

[51:44] These are the notes, these are how many times she contacted.

[51:47] And when the process ends, sometimes, well a lot

[51:50] of times I think she's found

[51:53] where she pulls 'em starts the approval,

[51:55] they accept the unit, something changes within their,

[51:58] you know, situation and they're unable to move

[52:01] or you know, I mean so many different reasons.

[52:04] So then they withdraw, you know,

[52:06] and then we have to start all over a

[52:07] Situation over situation where, where

[52:08] someone can't accept.

[52:10] Yes. And do

[52:11] They go all the way back to the end of the line

[52:14] to if they say, well I can't do it now, but I still want to

[52:17] Do it.

[52:18] So it does depend on the situation.

[52:20] So if they're wanting to stay on the, a lot

[52:22] of times they just decline.

[52:23] They're taken off the wait list, you know,

[52:25] they don't wanna move anymore.

[52:27] Sometimes they say okay, due

[52:30] to this situation they can't move, they're not gonna go

[52:32] to the bottom of the wait list on certain, you know, it has

[52:36] to be approved depending on what the reasoning

[52:39] and they have to be able to, you know,

[52:41] show the documentation or show the reason why,

[52:43] But then it just automatically end up going to the back

[52:45] of the line in case they just can't do it.

[52:49] Then they could do next month

[52:50] but they can't do it now kind of thing. Yeah,

[52:53] They won't go back to the back of the line.

[52:54] Okay. So, but again, it depends on the situation.

[52:57] So once they let us know

[52:58] Each situation individually.

[53:03] So this whole process has given us a better picture

[53:06] of why leasing a unit can sometimes take longer.

[53:09] And we're able to answer that in a more detailed way

[53:12] to when we are asked then what everyone's expecting.

[53:18] Sometimes we have to contact many applicants, like I said.

[53:23] Then a lot of times, you know, our wait lists are so long,

[53:26] so it's, you know, it takes years

[53:27] before we contact them, their contact,

[53:30] even though they're told in the beginning, you need

[53:33] to make sure you update your contact information.

[53:35] That's a requirement. It may not all be updated.

[53:39] So we may have a good address but not a good phone number.

[53:41] That's changed. So when we call, we can't call,

[53:44] you know, get ahold of them.

[53:46] So then we have to mail the packet

[53:48] and when we mail the packet, we give

[53:49] them a deadline to respond.

[53:50] But we still have to wait for that process

[53:52] before we can move on, you know,

[53:53] because that is our process and our policy.

[53:58] So these things can add up, you know, to add the time

[54:01] to the leasing process even when

[54:03] we're actively working to fill.

[54:04] Because I feel like that's in can you can I'm sure

[54:08] say the same is I feel like that's all we're working on

[54:12] is just constantly trying to get these filled.

[54:14] We don't want vacants and then

[54:16] whenever we, you know, get down a little bit,

[54:19] then it's like I feel like we get a whole range of them

[54:23] back up like we just did.

[54:24] So to give you an idea, since last September,

[54:27] which is a year, we've complete completed 22 move outs,

[54:32] 27 move-ins, five transfers.

[54:34] And we currently have 18 vacants.

[54:37] So when I started

[54:41] even two years ago, I mean those numbers

[54:43] have like fluctuated.

[54:44] So it's like, you know, there was a huge amount.

[54:47] So getting, we we're not really having the maintenance

[54:49] issues as much with getting the turnovers done.

[54:54] They're still having, you know, depending on the timeframe,

[54:56] still having some time, you know, we're, we're having

[54:59] to hire out vendors and get those completed and stuff,

[55:02] but now it's like falling on getting the, you know,

[55:04] the applicants to be approved in order to move in.

[55:08] Oh. So we're just gonna continue to work on that.

[55:13] I wanna get 'em down to zero then get one and work on that

[55:17] and then fill it back up.

[55:19] So with the vacancies comes new move-ins,

[55:23] which are always one of my favorite things.

[55:27] I have been working on improving the move-in

[55:29] experience for our new tenants.

[55:30] That's one very important thing to me.

[55:33] I want them to feel welcomed

[55:34] and comfortable from the very beginning of the process.

[55:38] I don't want them coming in

[55:39] and you know, feeling like they're an

[55:40] inconvenience or anything like that.

[55:42] I want them to come in 'cause it's their,

[55:44] we're providing them their home.

[55:47] So I have, I make folders with all the lease paperwork,

[55:50] additional information.

[55:52] I go over the, you know,

[55:53] it takes usually a move-in takes at least at least two hours

[55:56] minimum depending.

[55:58] And you know, some

[55:59] of the seniors they could take a little longer

[56:00] 'cause they bring, you know, family members and everything.

[56:04] But I go through the paperwork in detail, make sure

[56:07] that they know they get a copy of absolutely everything.

[56:10] I personalize the folder, you know,

[56:13] I get everything ready ahead of time.

[56:15] I then I make sure that they understand what they're signing

[56:18] and what's expected of them, what we're, you know, able

[56:21] to provide detailed information on things

[56:24] about the property about.

[56:26] And then I also do additional information.

[56:28] So I've been pulling like resources like crazy like Mike has

[56:31] talked about with us working with a lot

[56:33] of different agencies and trying

[56:35] to get additional resources.

[56:37] They may not need 'em now, but they may, you know,

[56:39] need 'em in the near future at the senior properties.

[56:43] I then I, I encourage them to, you know,

[56:46] join the senior center.

[56:47] I walk them to the senior center at whichever property I,

[56:51] if the manager's available, I introduce 'em.

[56:54] I put the senior center calendar

[56:56] for every single senior center in the move-in packet.

[56:59] I also give them the application.

[57:01] If they're not signed up, I, you know, encourage them

[57:04] to sign up and go over the activities

[57:06] that are available there.

[57:09] I also walk 'em around the property,

[57:11] show them the important areas that they need to know about.

[57:14] Go over all the different amenities that we have at

[57:16] where whatever is at that property.

[57:19] And then even introduce 'em to tenants along the way.

[57:21] If they're outside, if it's appropriate.

[57:23] Like if, if the tenant's walking down the hall

[57:25] and we, you know, I make sure to try

[57:27] to introduce them to a lot of them.

[57:29] 'cause a lot of 'em, you know, at the senior properties,

[57:31] they're sitting around in the, you know, community areas.

[57:34] I also talk to them about the tenant council meetings.

[57:37] I encourage them to come, I go over that information.

[57:40] All the activities and opportunities to get involved.

[57:43] I highly encourage them to participate.

[57:45] That's like one of the biggest, my biggest goals is to get.

[57:48] And I've been hearing a lot of feedback

[57:50] that, oh, all the new tenants.

[57:51] 'cause we've been having a lot of new tenants, you know,

[57:53] they're coming to the meetings, they're getting involved,

[57:55] they're doing X, y, Z.

[57:57] So it's, it has, you know, I hope it's helped, you know,

[58:00] I think it has because I've gotten good feedback from that.

[58:04] So my goal is

[58:05] to make the move in process more than just

[58:07] completing the paperwork.

[58:09] I want it to be a welcoming experience

[58:11] that helps new tenants feel at home

[58:14] and welcome from the very beginning

[58:16] rather than just moving into an apartment

[58:19] because it, they do take care

[58:21] of one another at these senior properties.

[58:22] They are, they're like a big family,

[58:25] you know, you have it all there.

[58:27] They fight, they, they help each other, they do everything.

[58:32] But I love it. So, property improvements.

[58:37] We have been working on

[58:38] so many improvements across the properties.

[58:40] Most of these projects are included in Brian

[58:44] Barn Shaw's report.

[58:46] But I wanted to give you a few, so

[58:49] signs across the properties, you know, if you've,

[58:52] I don't know if you guys have gone to all the properties

[58:56] or have seen prior the signs at the different properties.

[58:59] They're like half of 'em were, you know,

[59:01] didn't even have half the words on 'em.

[59:03] They're falling down.

[59:05] Mike and I and Brian

[59:06] and everybody has been, you know, walking around making sure

[59:09] and, and going through detail

[59:11] of which signs we're gonna have.

[59:12] We're all gonna have 'em consistent

[59:13] throughout all the properties.

[59:15] We are actually getting new signs

[59:18] for the main entrances

[59:20] and they're all gonna be the same except

[59:22] with the property name on it.

[59:24] So everything's gonna be, it's gonna look more professional

[59:28] and uniform, you know, appearance across the properties.

[59:32] So the, and I don't know if the signs have been ordered.

[59:35] I know we just did the final vote on it.

[59:39] I don't know if they've been ordered yet or not,

[59:40] but it will have the seals, it'll have our logo on it,

[59:43] the county seal on the other side.

[59:45] So that's really exciting.

[59:48] We are also working with Zoo Security

[59:50] to upgrade the key card access system.

[59:52] So if you've guys been at FoxTown

[59:54] or Terrapin, Terrapin especially, it drives me crazy.

[59:58] So you go in there and say, tenant has a guest,

[1:00:00] these are completely outdated.

[1:00:03] They go to the front door

[1:00:04] and you try to look at that little box

[1:00:06] where all the names are.

[1:00:07] It doesn't matter if they find the name or not,

[1:00:09] because they're not gonna be able to contact

[1:00:10] them to through that system.

[1:00:12] So we're trying to get that upgraded to where, you know,

[1:00:16] we have tenants that can't leave their apartment at times to

[1:00:20] where they can buzz 'em in so they can't gain access.

[1:00:23] And you have somebody, if they have a delivery, a lot

[1:00:25] of them get their medications delivered to their apartment.

[1:00:28] The, you know, a lot of times the delivery guys have a way

[1:00:32] to get in, but not always.

[1:00:33] So when their children come

[1:00:35] or grandchildren come, they can, you know, Hey, buzz me in.

[1:00:39] And you know, they don't have to come all the way down

[1:00:41] to open the doors for them.

[1:00:43] So we are working with them to get that all upgraded.

[1:00:45] So hopefully really soon.

[1:00:47] And plus half the time the cards at Terrapin,

[1:00:49] they go the access, like loses access for some reason.

[1:00:52] Not sure why, but they come, they were working, all

[1:00:55] of a sudden it loses access

[1:00:57] and I have to reprogram them all.

[1:00:58] So it's a pain. And I have to walk from one side

[1:01:00] of the property to the other to

[1:01:01] program 'em over and over again.

[1:01:05] So also at Terrapin we have scheduled a painting

[1:01:10] for all the hallways, which I'm so excited about.

[1:01:12] I've been begging for the painting. I want it to look fresh.

[1:01:16] It's very, you know, dark and dim.

[1:01:19] That starts September 21st.

[1:01:21] So we're working on choosing the colors

[1:01:25] and getting everything situated.

[1:01:26] So we're gonna do that in, you know, a process,

[1:01:29] break it up the property

[1:01:31] so it doesn't inconvenience attendance.

[1:01:32] They're gonna all be made aware.

[1:01:35] And then after that, my next big thing

[1:01:38] that I've been wanting to do there,

[1:01:39] all the flooring on the second

[1:01:40] and third floors will be replaced.

[1:01:43] So if you've been up there, there are stains

[1:01:46] down the hallways.

[1:01:47] Tenants drag their trash

[1:01:49] down the hallways, they spill things.

[1:01:51] So many different reasons,

[1:01:52] but they're stains it like it, it's really, I can't wait

[1:01:57] for it to get changed.

[1:01:59] We're gonna put vinyl flooring,

[1:02:01] so it's gonna match the first floor

[1:02:02] throughout the whole property.

[1:02:04] So they're getting a whole facelift

[1:02:06] and it's gonna be a fresh look.

[1:02:08] So I'm really excited about that.

[1:02:10] Which I know Mike will go into the rest with Brian's list.

[1:02:16] All right. And then Kathy's first project on board

[1:02:21] that she's been tasked to do is working with me

[1:02:25] and to start a tenant council at Grayville Terrace.

[1:02:28] Grayville Terrace is the only senior property

[1:02:31] that does not have one.

[1:02:33] I'm, I know that they did, I've been trying to do research.

[1:02:36] I'm not sure when it stopped how it ended or what,

[1:02:39] but we're working on getting that done.

[1:02:43] So we are holding an informal event at Grayville Terrace on

[1:02:47] October 1st, which you guys are all invited

[1:02:50] and I hope you guys can attend.

[1:02:52] But I am gonna actually let Kathy tell you a little bit

[1:02:55] of the event that she's planning.

[1:02:57] So like Lisa said, we're just planning a fun informal

[1:03:01] resident gathering where we wanna, you know, sit

[1:03:04] and talk to the residents

[1:03:05] and we're gonna provide some food, some good food,

[1:03:08] and you know, hopefully a little entertainment

[1:03:11] and a, a short presentation on the community.

[1:03:15] And then we will also provide the information

[1:03:18] that they would need to start a resident tenant council

[1:03:22] and how to create it and how to run it

[1:03:23] and fill out for, you know, people

[1:03:25] that might be interested to get on board.

[1:03:28] 'cause we can, you know, guide them and help them.

[1:03:30] But it's really up to the tenants to do it.

[1:03:32] And the first thing that they need to do is devote

[1:03:35] to actually have the tenant council.

[1:03:38] So hopefully we can get a vote done

[1:03:39] that night or shortly after. That's

[1:03:41] October 1st.

[1:03:42] That's October 1st. And I have flyers here.

[1:03:44] For which community is that? I'm sorry, which

[1:03:46] Community is that? It's

[1:03:47] Grasonville Terrace.

[1:03:48] So, so look, what's the occupancy in

[1:03:53] that 38?

[1:03:56] How many people, how many units is that? There's

[1:03:58] Like 35.

[1:04:00] That is Graceville Terrace. That is 38

[1:04:04] Because, Well, there's 38 units.

[1:04:06] It's gonna be a higher occupancy

[1:04:07] with some doubles. But yeah,

[1:04:09] As you know, I go to every 10.

[1:04:12] Yes, you do. So it'll be another one for you to come to.

[1:04:16] Well that's what I'm wondering about

[1:04:17] because we've got a number of different facilities.

[1:04:20] Is there any way we can combine them, these extra ones so

[1:04:24] that we don't wind up having to go to They do.

[1:04:27] Well, we've been talking about the different options

[1:04:29] and right now, I mean think, I mean we, this is

[1:04:32] just the beginning of the works right now,

[1:04:35] but the, one

[1:04:36] of the issues at Grayson V is they don't have a community

[1:04:40] room like FoxTown or Terrapin.

[1:04:43] So we've been working trying

[1:04:45] to figure out if the senior center maybe doing it

[1:04:47] during the day in af in an afternoon once a month would,

[1:04:51] but the thing is, is if we combine 'em,

[1:04:53] the problem we're gonna have is that, I mean, yes,

[1:04:57] the county ride could potentially take them,

[1:05:00] but depending on the time

[1:05:01] and then on, you know, expecting isn't really fair

[1:05:05] to make Grayville Well you have to drive to FoxTown to,

[1:05:09] to have your guys' meeting

[1:05:10] and be point part of their meeting to hear about that.

[1:05:13] Right. You know, their information. Yeah,

[1:05:14] I wasn't trying to shove the other ones into tariff

[1:05:17] and what I was wondering about

[1:05:19] is there any way we could amalgamate the non tarpin non Fox

[1:05:23] town into some kind of bulk

[1:05:26] because it, it, it, it gets unwieldy.

[1:05:29] All I can tell you, we

[1:05:30] Are considering the idea of Fisher and,

[1:05:33] and Riverside doing something to

[1:05:35] Provide anyway, it's, yeah, we don't need

[1:05:37] to spend time on it now.

[1:05:38] Yeah. But it's just something to think about as you go

[1:05:40] About it.

[1:05:41] We have really been thinking about it

[1:05:41] and trying to come up with the best solution

[1:05:43] on what we could do.

[1:05:45] And I mean, so far this is, and I think FoxTown

[1:05:49] and Terrapin, they do have their set in place so much

[1:05:52] and I don't know, I

[1:05:56] we're gonna, we're I guess we'll see.

[1:05:57] We'll we'll see if Grayville even wants to have anything,

[1:06:00] they may not vote to not have one, you know, so

[1:06:06] I'll tell you, I I, I really believe that doing going

[1:06:10] to those meetings is useful for two different reasons.

[1:06:13] First, we, you hear things that you wouldn't hear otherwise,

[1:06:18] but it also shows the tenants that you're on the case.

[1:06:22] They love having you there too. Oh yeah. They love it.

[1:06:26] They appreciate it.

[1:06:27] And when I don't show up, they call me up at home

[1:06:29] and where the hell are you?

[1:06:34] Anyway, that's good.

[1:06:36] Yeah, so, so hopefully you guys can come and make it

[1:06:39] and then we'll keep you posted on, you know, the future

[1:06:43] Graceville Terrace tenant council And

[1:06:45] Can we make sure that we're on the notification

[1:06:48] email list or

[1:06:49] Oh sure. Absolutely.

[1:06:50] I don't think I've ever received one for a

[1:06:53] tenant meeting at any of the properties.

[1:06:57] That might be, because I think they do it the,

[1:06:59] but we can ask the presidents

[1:07:00] of the associations to add you.

[1:07:01] They'd be, I'm sure they don't wanna

[1:07:03] Speak from,

[1:07:04] Don't think they'd be happy. Don't send Okay.

[1:07:05] But for the, the tenant council meetings.

[1:07:08] So there's no, there's not a notification.

[1:07:10] It's like the same day every month.

[1:07:12] I'd go to 'em if, if I knew about it

[1:07:14] but I never get notification.

[1:07:17] Pens Is Wednesday. Yeah, right. Yeah. What is that?

[1:07:21] The third Wednesday of every month

[1:07:22] and Fox Town's the second.

[1:07:24] Wednesday. Wednesday every, yeah, it's the same every month.

[1:07:29] Yep. But we'll make sure

[1:07:30] that we get you that information. Thank you.

[1:07:32] Thank You. Absolutely. So I'm sorry that's all.

[1:07:38] Anything else you wanna add to that Mike? With the other

[1:07:40] Than No, We're good. Thank you. Alright,

[1:07:42] Well moving forward

[1:07:44] or priorities are just pretty straightforward.

[1:07:47] Continue to work on reducing the vacancies,

[1:07:49] keeping our properties

[1:07:50] and tenant files in order,

[1:07:53] improve consistency in our procedures

[1:07:55] and communication, continue providing good service

[1:07:58] and making properties feel like home for our tenants.

[1:08:01] I think having Kathy on board will really help us continue

[1:08:06] moving in that direction

[1:08:08] and I'm look forward, I look forward to

[1:08:11] the improvements we can make together.

[1:08:14] And last but not least as we were walking over here just

[1:08:18] to show hopefully something great

[1:08:22] is we just got notified that we won again

[1:08:25] for the shore update Terrapin Grove did

[1:08:30] for the best in 2 20 26 Golden Anchor Award.

[1:08:34] The best independent living.

[1:08:36] I just turned out the email that said we won.

[1:08:38] So there will be, I know the Judi celebration that we went

[1:08:42] to to get the award,

[1:08:44] but you know, I do think that's great

[1:08:46] that they are recognizing, you know,

[1:08:48] what we're doing there in our tenants and

[1:08:51] Well done.

[1:08:53] Alright. Thank you. Thank you, thank you.

[1:08:56] And then just, Brian had family engagement

[1:08:59] so he wasn't able to make it for this.

[1:09:01] So I told him I would just go quickly over his updates for

[1:09:05] property maintenance, our facilities managers,

[1:09:07] Brian Barnshaw, I'm gonna start with welcoming Parker Blast.

[1:09:12] He is our newest facilities tech.

[1:09:15] So he just, how long ago did you start Parker?

[1:09:18] Three weeks Ago. Three weeks ago.

[1:09:19] And he's been hitting the ground running.

[1:09:21] So it's great having you.

[1:09:22] Thanks for all your hard work there. For a while.

[1:09:24] Parker was our only facilities tech

[1:09:26] 'cause we had a, one was out and one's been out.

[1:09:29] Sheard just came back from a long-term

[1:09:31] medical, he's back today.

[1:09:33] And then with, with Sheard and Parker

[1:09:36] and Melissa, Broadcom, we now have our full slate

[1:09:38] of facilities tech folks.

[1:09:40] So how long's

[1:09:42] The waiting list to get something fixed?

[1:09:44] How we're we get it quick.

[1:09:46] We normally get it within the same day within

[1:09:48] 24 hours typically.

[1:09:49] Right? Yeah. That's our goal is to try to do it in 24 hours.

[1:09:53] Good. And, and like leaks and stuff like that even faster.

[1:09:58] 'cause you know, things like that.

[1:10:00] But there's some stuff

[1:10:01] that if it's smaller we have to move it.

[1:10:03] But we try to do it in 24.

[1:10:06] I I would say it's very clear to us that

[1:10:10] how the tenants feel about these facilities is exactly

[1:10:13] measured by how quickly respond.

[1:10:16] So that the work order list is

[1:10:19] absolutely critical to running this thing.

[1:10:21] Right. And we do,

[1:10:24] I've made the joke and it's, I think it's kind of true, is

[1:10:27] that when Brian walks across the parking lot, it's similar

[1:10:30] to when a person walks across a beach in Ocean City

[1:10:33] with Thrasher french fries

[1:10:34] and the seagulls start attacking 'cause they want the french fries.

[1:10:37] That's kinda what happens to Brian

[1:10:39] with the tenants when he's walking across the parking lot.

[1:10:41] And so,

[1:10:43] but, so just a couple quick updates and then we're done.

[1:10:47] But like I mentioned the deck replacement at Fisher Manor,

[1:10:49] we're finally getting ready to get it started.

[1:10:52] We're gonna have six trees planted down the driveway at

[1:10:55] Fisher Manor sometime this fall

[1:10:56] to make it look more like an estate.

[1:11:00] The grant has been approved

[1:11:01] for a Fisher Manor in Riverside

[1:11:03] Estates for our parking lots.

[1:11:05] And like I said, we were short on funds

[1:11:06] and we asked for money from State DHCD and they

[1:11:11] provided us more money to totally cover

[1:11:12] the cost of repaving.

[1:11:14] Those two lots fencing surrounding the HVAC systems.

[1:11:18] And the dumpsters at Graceville Terrace is looking chipped

[1:11:21] and ragged and it's currently being replaced as we speak.

[1:11:26] We're currently doing remodels at FoxTown Fisher, Mannar,

[1:11:30] Graceville Terrace, Riverside States and Terra up and Grove.

[1:11:33] And then our one scattered site at its bat's neck is

[1:11:36] completely being remodeled.

[1:11:38] The house is currently being leveled out

[1:11:40] and placed on a block foundation

[1:11:42] with an encapsulated crawl space.

[1:11:45] Other renovations for that space include replacement

[1:11:48] of the windows, the flooring, the appliances,

[1:11:50] the kitchen cabinets, and other similar improvements.

[1:11:56] There's a lot more than that day to day going on.

[1:12:00] But those are some of the big ones that we have.

[1:12:02] And Brian and his team are doing an amazing job.

[1:12:05] So that's the update.

[1:12:08] Super. So I have a new, new business guys.

[1:12:14] A recurrent problem that we have had

[1:12:17] and a complaint that we have lived with for three years

[1:12:22] is the really second rate service

[1:12:25] that we get out of Breeze Line.

[1:12:27] That the tenants in all the facilities

[1:12:31] are repeatedly saying breakdowns, failure of

[1:12:36] repair to get in quickly.

[1:12:39] And if there is a common complaint

[1:12:41] and my general tactic has been to let it blow over my head

[1:12:45] and tell him, Mr. Clark is gonna fix it.

[1:12:49] But that has not happened because he couldn't do it

[1:12:53] and he couldn't do it because we're on

[1:12:55] some kind of contract.

[1:12:57] But I want to back up

[1:12:58] and say that in a way, this thing has gotten to be, to me,

[1:13:02] an issue we really want to deal with

[1:13:04] for the following reasons.

[1:13:07] For a lot of, I would say a third of the people

[1:13:09] that are living in these apartments,

[1:13:12] they literally don't leave them.

[1:13:14] And that that is their access to the world. To them.

[1:13:17] It isn't just tv, it's life.

[1:13:21] So when you have a bad service, it's breaking up

[1:13:24] and it can't get repaired and it goes on

[1:13:27] and on like that, we're gonna fix it.

[1:13:31] So is there an alternative in

[1:13:34] that we're gonna make an alternative?

[1:13:36] It of course there's an alternative. I don't know.

[1:13:39] I mean there are a number of different issues.

[1:13:41] The first issue is there's a lot of the service,

[1:13:45] you've heard the same thing.

[1:13:46] It's very intermittent, it breaks down.

[1:13:48] But secondly, there's a lot of, a lot

[1:13:51] of the tenant don't understand the packages.

[1:13:54] The packages are complicated

[1:13:56] and one of them will say, well I'm paying 140 a month,

[1:14:00] another one's paying 50.

[1:14:03] If one complains about a specific rate package,

[1:14:07] the the company will come in, cut their rate down

[1:14:10] and turn off half the channels.

[1:14:12] So I think what we need to do is arrive at some kind

[1:14:16] of a uniform good package at a price that's understandable.

[1:14:20] And if we need to subsidize it a bit, I'm gonna push that.

[1:14:24] We try to get that done

[1:14:25] because it's really important to these people who have

[1:14:28] so little input that we, we do a good job.

[1:14:34] So I want to ask for somebody to come up with a motion

[1:14:38] that that'd be a, a project we get on with.

[1:14:42] Let me just clarify a little.

[1:14:43] So you were looking to find a vendor

[1:14:48] And could be any one of the table design

[1:14:50] and the comprehensible package that

[1:14:53] That would be Affordable and

[1:14:55] Affordable and, and would service all of our properties.

[1:14:58] Exactly. I so move. Okay, so move. Yep.

[1:15:03] Second everybody All in favor? Aye. There we go.

[1:15:08] Michael, judge, get or done? Who

[1:15:10] Seconded that?

[1:15:12] Mr. Morano. Oh, okay. Find out some way to do it.

[1:15:17] I actually spoke to Todd Mon about it this week.

[1:15:20] He's, he's utterly cooperative and favorable with this.

[1:15:24] I've talked to Michael, but it really is something at this

[1:15:27] point we need to get done at.

[1:15:29] Studying something for two years is, is not,

[1:15:34] not the way this board works.

[1:15:36] So thank you. End of speech.

[1:15:41] Where do we go from here, Michael,

[1:15:44] Other than let's That's it.

[1:15:46] Announcements adjourn. Next board meeting is November 16th.

[1:15:49] So if there's not any further business then if you want

[1:15:52] to entertain a motion for adjournment.

[1:15:55] Motion to adjourn. So a second. Thank you.

QAC Housing Authority || 09/14/2026

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