[0:06] Good morning,

[0:07] everyone. Call to order the

[0:08] joint meeting of the board of

[0:09] Directors Citizens, Energy

[0:14] Group. She did first item on

[0:17] the agenda. Staff spending. 4

[0:18] members have identified any on

[0:18] the agenda which present a

[0:21] conflict to It's so please

[0:25] recuse yourself. Our next

[0:28] order of business. Is approval

[0:29] of minutes of the joint

[0:31] meeting of the board of

[0:34] Directors, Citizens, Energy

[0:35] cwa Authority that on MAY 27th

[0:40] 2026. These minutes could be

[0:42] having affordable. So I have a

[0:46] motion approve it. And I have

[0:46] a second. All those in favor

[0:49] signify by saying Aye, aye.

[0:52] And he opposed same motion

[0:54] carries next item is the

[0:55] certification of the topics

[0:55] discussed at the executive

[0:58] session. And the board of

[0:59] Directors of Citizens, Energy

[1:00] Group cwa 40, that was also

[1:02] held on MAY. 27 and this year

[1:04] for the purpose of the

[1:06] meetings, I will certify that

[1:07] the subject discussed are

[1:09] getting sick. This session.

[1:14] And the board of directors of

[1:14] Citizen story that held on

[1:16] MAY. 27 was the items

[1:18] specified in the public.

[1:20] Notice additionally, as

[1:22] reflected in the meeting

[1:23] minutes supports discuss the

[1:24] initiation of an

[1:24] administrative law proceed

[1:31] way. The next item is the

[1:36] approval of the fuel cost

[1:37] Facey 82 and resolution

[1:38] describing that adjustment can

[1:40] be found page. 21 and the

[1:43] board portal. Do I have a

[1:45] motion to approve that? The

[1:50] second. All those in favor

[1:51] signify by saying and he

[1:54] opposed. Thank you. Motion

[1:58] carries. Next is the approval

[1:59] of the gas cost adjustment

[2:03] one. 71. And that resolution

[2:05] is on page. 22 of the board

[2:06] homework or do you have a

[2:11] motion to approve? All those

[2:15] in favor signify saying Aye?

[2:17] Annie oppose. Thank Fashion

[2:19] carries and we will now move

[2:20] on to report of the audit and

[2:21] risk Committee from Doctor

[2:26] Jeffrey bit. Thank you. MADAM

[2:28] Chair, a meeting of wrist a

[2:28] board directors that group

[2:35] morning. So being Kolr present

[2:38] the company's financial

[2:39] statements for the 3rd fiscal

[2:40] quarter ended. JUNE 30 point

[2:41] points the most financial

[2:44] statements. To your board

[2:50] materials 23. For the quarter

[2:53] was just over. 54 million,

[2:54] which got approximately 3 in

[3:01] the same period year. Largest

[3:01] component of decrease was from

[3:03] country's interest and

[3:05] depreciation. Charges mostly

[3:06] and wastewater division with

[3:10] completion of Rock We're no

[3:11] longer have a lot interest

[3:15] that. So that's not getting

[3:21] our fast. Its cost, especially

[3:21] in water, also continue to

[3:28] rise. More significant

[3:30] disclosures in the financial

[3:31] statements were 3 lot debt

[3:31] issuances during the quarter

[3:34] percent. Water. Approximately

[3:40] 212 Million. Well as

[3:41] additional 173 5 this after

[3:53] today. Of have. Regulatory

[4:06] the White floor. There is a

[4:09] disclosure it kind 11 packed

[4:17] flooding. Infrastructure,

[4:17] which is currently being that

[4:21] we insurance will cover a

[4:24] large portion of the damage

[4:32] that is part of closure. Our

[4:33] independent auditors, Deloitte

[4:35] Touche. They have completed

[4:38] the reviews of the 3rd quarter

[4:39] financial statements expected

[4:42] report on those statements.

[4:45] Would remind everyone of the

[4:45] quarter where you live Let's

[4:48] go AUGUST. With that said

[4:54] support of day, there were no

[4:55] difficulties. Wrecked in the

[4:56] state management or or other

[5:01] tissues. I've got a Pfizer. So

[5:04] had the opportunity get

[5:05] financial statement. Report

[5:06] are still a lot of years of

[5:06] the committee to take action

[5:10] to recommend approval. 2026

[5:12] 0rd quarter.

[5:19] Update on the company's 2026

[5:23] insurance program. Jennifer

[5:35] Bailey. Insurance coverage we

[5:36] continue to competitive. We

[5:37] source our insurance program

[5:37] with assistance from both

[5:41] local national brokers.

[5:42] Overall, our major programs

[5:46] continue to be. With here's

[5:48] the terms of coverage limits.

[5:49] With passions of premium

[5:54] costs. We are continuing to

[5:56] see a general station of rates

[5:58] for pensions coverages. We did

[6:03] have an overall premium

[6:04] increase approximately 4.8%

[6:05] with Texas liability and

[6:09] autumn. A large part increase.

[6:17] Aside there. Essentially flat.

[6:18] We do. It by continuing

[6:19] challenges impacting Texas

[6:26] liability on a And focus

[6:27] Critical information, security

[6:29] patrols optimize rest.

[6:38] Finally, we heard a report

[6:44] from a lot of it. A lot love.

[6:45] It's got committee, a brief

[6:46] update current year on plan

[6:51] which is on track. Reporter,

[6:53] one completed assurance review

[6:53] time and accuracy and

[7:00] completeness eateries. And

[7:02] also presented proposed at why

[7:09] Weny 27 on plan. Are a nation.

[7:10] Including cross reference with

[7:11] the top 20 risks identified

[7:18] through er. A summary also

[7:22] review a list parking lot.

[7:25] Projects that were not point

[7:26] points play for which consider

[7:27] future plans or as time

[7:33] permits. So having this

[7:34] customer review, that plan

[7:43] action approve plans. Thank

[7:43] you. Are there any questions

[7:51] for director? Good? We next

[7:51] and have a motion to approve

[7:55] the fiscal year. We need a

[7:56] motion to approve the fiscal

[7:58] year to 2026. 3rd quarter

[7:59] financial statements for

[8:00] Citizens, Energy Group in cwa

[8:06] Authority. First a second. All

[8:08] those in favor signify by

[8:10] saying Aye, aye, any opposed

[8:10] like sign motion carries.

[8:15] Thank you. Next item on the

[8:16] agenda is reporting the

[8:17] compensation of Finance

[8:19] Committee director Hicks.

[9:58] See asked

[10:36] a straight 8.

[10:44] What says are

[11:06] Wait first 3 are off.

[11:50] Station. As now. It marking

[11:52] those jobs area. Part the

[11:53] primary market, which is

[11:59] nation of Serie insistent

[11:59] publicize utilities to

[12:03] citizens And again, the issue

[12:04] marked out as we look at not

[12:10] only pays base salary

[12:11] long-term. The Senate also

[12:12] value, value over time. U.S.

[12:18] Medical pto life. The market

[12:18] now says if you look Page 79

[12:22] in the world, we show summary

[12:30] is a this It's on average. It

[12:31] positions are 6% below the

[12:40] market for total cash So base

[12:44] salary and Shorten said

[12:45] variance from Mark. He is 8%

[12:51] below the market. And then are

[12:51] told station, which based

[12:57] solely on Senate. Incredibly

[12:58] the party citizens does have

[13:05] sun is back. And mission

[13:05] minus. 47% below market be lie

[13:10] that led to a healthy guy.

[13:11] When we look at your on total

[13:14] rewards, I call your one of

[13:17] the portal and the far-right

[13:18] shows the comparison Citizens

[13:20] Home or or some of base.

[13:26] Incident. To them of area

[13:29] shows assistance from the 39%

[13:37] below the market. They face on

[13:38] market movement for base

[13:39] you're out 3 a half percent.

[13:44] If you look on the portal

[13:44] agent a safe, we have those

[13:51] pay adjustments. Candidate

[13:53] position that well as

[13:55] decision, we're close gap to

[13:56] the market. For those

[13:58] positions that are well below.

[14:01] Take any questions or

[14:08] discussions or questions.

[14:10] Their direct or Hicks are was

[14:14] fun. Hearing Thank you both

[14:23] for your. So if I can sorry.

[14:27] That will start classes

[14:34] management 8. And there were

[14:35] 10. 26 for additional step up

[14:35] for a new vice PRESIDENT On 3,

[14:47] 5, 27. We continue on to 96.

[14:47] Short run when you for for

[14:54] 2027. We have the 4 categories

[14:58] in our church and all time

[15:01] change customer satisfaction

[15:02] of financial, integrity and

[15:03] performance excellence. Come

[15:04] back up to customer

[15:08] satisfaction regarding

[15:09] employee engagement. We look

[15:13] at black students our race.

[15:13] Financial integrity. We look

[15:15] at our going a budget and the

[15:18] charges budget amount. And

[15:20] then before citizens lean and

[15:28] 6 Sigma. We have increased

[15:30] number projects that will

[15:37] Cnn Mark. We're confident step

[15:39] and be able do that. And the

[15:40] objective is, of course, a

[15:43] voice too. Sets from

[15:46] processees process eases. It 3

[15:51] days cost overall. To this

[15:52] section. We did few changes

[15:58] this year Essentially. The

[16:05] adjustments are made to.

[16:06] Positive experiences. Our

[16:10] customers, contests surveys.

[16:13] Surveys additionally each

[16:15] measure creates direct line

[16:16] sight for each of employees

[16:17] and how they individually

[16:22] impact outcomes. Shortens plan

[16:23] is very important to our

[16:24] employees is part of their

[16:26] compensation from top to

[16:27] bottom, including are, you

[16:31] know, ways. Creating a line of

[16:32] sight for them, makes it much

[16:36] more meaningful and engaging.

[16:40] I will be happy to take any We

[16:41] talked a little bit about how

[16:46] you said. Fresh polls for

[16:50] customer satisfaction. I'm

[16:50] actually going to direct a

[16:53] Lawson. Going to walk through

[16:58] that. 3 measurements and we're

[16:59] going to be you going forward,

[17:02] our measurements and me

[17:04] measuring in the past. So we

[17:06] have store data. Show us

[17:07] report. And we're setting

[17:09] those metrics based on that

[17:09] past performance and locals

[17:10] who want to, if you will, to

[17:13] achieve.

[17:18] Especially recalibrating

[17:21] those.

[17:31] Yes, we're actually going to

[17:33] look at where we are at end of

[17:35] the fiscal year and adjust.

[17:36] The stretch is based off where

[17:39] we actually ended up where

[17:40] we've been able to be over the

[17:43] last 3, 4, theirs.

[17:51] And the other questions. Okay.

[17:53] Thank you. And my apologies,

[17:54] Tony, we've done that twice to

[17:56] you this morning. Please don't

[18:01] take that. If there's

[18:04] discussion, we will move on to

[18:10] That found on Page 97 of the

[18:17] 4th with actual use. It is

[18:18] starting a page. 74 or have a

[18:20] motion to approve executive

[18:22] compensation and the second

[18:23] second, all those in favor

[18:27] signify by saying Aye, I'm any

[18:31] opposing sign. Motion carries.

[18:32] Next will call for the

[18:33] approval of the Citizens

[18:33] Energy Group and cwa

[18:38] Authority. Its full year 2027

[18:41] budget and 2026. 2031

[18:44] forecast. That report can be

[18:45] found Page 101 of the 4th

[18:48] quarter. Do I have a motion to

[18:52] approve? And second, all those

[18:54] in favor signify by saying

[19:01] aye, any opposed. Cares. And

[19:02] next to approval is for the

[19:03] customer benefit distribution

[19:09] for 2027. And that resolution.

[19:10] I can be found Page one. 45

[19:12] before portal. Do I have a

[19:17] motion to approve? And the

[19:17] second second, all those in

[19:19] favor signify by saying Aye,

[19:21] I'm any opposed. Motion

[19:27] carries. And next approval is

[19:29] for the capital contribution

[19:32] from citizens, gases, citizens

[19:35] resorts, and that resolution

[19:37] can be found on Page one. 46

[19:40] of the portal. Do I have a

[19:43] motion to approve? So and

[19:45] second, all those in favor

[19:46] signify by saying Aye, Aye.

[19:52] And if post a motion picture.

[19:54] Now we will move on to a

[19:55] report from the senior vice

[19:57] PRESIDENT Chief Financial

[19:58] officer's project. Thank you

[20:01] everyone. 3 items of note, my

[20:04] report, Hughes, Corning,

[20:05] first, update our financial

[20:06] protection for balance of the

[20:10] year. A second is to provide

[20:14] context resolution to rate

[20:14] stabilization fund with

[20:18] citizen water. And then

[20:19] finally, it's for years. But

[20:20] we'll talk about the

[20:26] disposition of funds. Report.

[20:30] So turn page 150 our

[20:31] financial. This reflects 9

[20:32] months. Actuals 3 months

[20:34] forecast. I know we've now

[20:38] completed JULY, but is time

[20:39] when this was for tax rules, 3

[20:42] months, we're as you can see

[20:45] in the slide in the materials.

[20:46] We continue to trend very

[20:50] favorably to our budget. A $15

[20:54] if ball on that income even

[20:55] off and the drivers are very

[20:56] consistent with what we have

[20:57] discussed prior board

[21:00] meetings. And those are gas.

[21:01] Martin. So retail and will

[21:04] somewhere budget. And then

[21:06] secondly, within our water in

[21:09] Westfield Water we received

[21:11] over 9 million dollars in

[21:15] impossibly itself this. There

[21:16] are those of us and minuses

[21:17] with which you can see here.

[21:17] But largely speaking, those

[21:18] are the key drivers in our

[21:19] projection for the balance of

[21:26] the year. JULY was actually

[21:28] Yes, actually updated the

[21:32] chill of project There no

[21:32] increased 2.18 so we've added

[21:35] an additional Again, drivers

[21:42] one today. Craig. Real quick

[21:44] on Pfs settlement. That's not

[21:48] the end of the And there are

[21:49] additional 3, $9, that is

[21:50] still due to come into time,

[21:53] which is uncertain. We have

[21:55] not. But it didn't that for

[21:56] 2027. It is possible we could

[22:05] see some of The second related

[22:06] to resolution requesting

[22:08] approval transfer funds

[22:09] Citizens Waters rate

[22:11] stabilization fund. To their

[22:16] cash. So I'm just provide a

[22:18] little bit of context on this.

[22:19] If you can turn page 155, your

[22:24] materials. As part of the

[22:25] acquisition of the water

[22:29] utility was city back in 2011.

[22:34] Can be associated. We created

[22:35] the stabilization 5 under the

[22:39] master of Dasher. And at that

[22:41] time it was funded with 6.9

[22:43] million dollars and the

[22:44] purpose of this fund must

[22:47] provide additional coverage.

[22:48] Alright, let's some excess

[22:51] capacity under debt service

[22:52] coverage. So if you look at

[22:56] the table on the lower left.

[22:57] What we did, we adjusted what

[22:59] we call that bill for debt

[23:01] service. We've just of the

[23:05] coverage next year. And then

[23:05] that would be a bill full

[23:07] force in the future to of

[23:10] funds and use it scores that

[23:10] service should be no

[23:13] shortfall. Our coverage. And

[23:13] you can see over time we have

[23:17] not had the draw on that. So

[23:21] was changed since the 2011,

[23:21] issuance a couple of things.

[23:25] One. We have a doubt some of

[23:27] the death normal amortization.

[23:30] And then the remainder of the

[23:30] debt. 11 that has now been

[23:33] fully refunded. And the

[23:36] rebound today either has a

[23:37] surety bond. Where has its own

[23:38] reserve attached to it. So

[23:40] there really is no longer in

[23:42] need for this 6.9 billion we

[23:46] stay Unfortunately we're

[23:47] always looking at ways we can

[23:48] improve liquidity. When you

[23:52] look at our balance sheet,

[23:55] doesn't represent increase or

[23:56] cash or with we've always

[23:59] recorded as the city were just

[23:59] moving the dollars between

[24:06] great civilization. 5. So with

[24:07] that, we will be requesting

[24:07] the board to approve us to

[24:11] release the funds and put that

[24:12] in that removing him from this

[24:15] point to our cash or kill.

[24:20] There for any questions. Makes

[24:22] sense to me. Just curious. The

[24:25] ready, a similar. Find out

[24:28] what the wastewater side. So

[24:31] under the indenture the

[24:33] ability to have every

[24:35] civilization although it

[24:36] wasn't required to have So we

[24:36] we never established at the

[24:43] time. And then finally, Craig,

[24:45] you have just question. So

[24:47] water we seen going forward

[24:49] for the foreseeable year as it

[24:53] relates to interest rates it's

[24:54] very interesting. Ends on

[24:59] which be you know, I think

[25:00] spreads. We generally expect

[25:02] continue to be in that.

[25:08] Spreads certain deals in upper

[25:09] 3 to 4% to point rate. Still

[25:10] 5, maybe a little bit north of

[25:13] 5% with still some

[25:14] opportunities to potentially

[25:17] do reading teens. So I would

[25:19] say refunding cwa is really

[25:21] where we have opportunity. We

[25:23] are coming up quality in

[25:28] OCTOBER. In theory, as you

[25:29] move past a cold, start to

[25:31] some of the value funding. Is

[25:34] not where market is today.

[25:36] Margaret's can still move in

[25:37] our favor and week to week

[25:39] until after the holidays to

[25:40] refunds lead. That's what

[25:41] we're about know that there is

[25:44] some opportunity, although the

[25:45] percent savings are pretty

[25:52] much. Okay. Is the disposition

[25:58] of funds report? Several of

[25:58] you. You will recognize this

[25:59] report from years past is very

[26:02] much aligns with our. Budget

[26:04] for were members. Its report

[26:07] is required by state statute.

[26:09] It basically just outlined

[26:12] going to this first winds

[26:12] throughout the year for the

[26:16] different categories. We are

[26:18] part once the board approves

[26:19] this report. He filed with

[26:21] controller at the We do not

[26:25] have any obligation. Words

[26:26] throughout the year to update

[26:27] this for Actuals just a

[26:33] one-time submission. So pass

[26:39] for questions. That concludes

[26:43] my report. I thank And then if

[26:44] there's no other discussion or

[26:46] questions, let's go ahead and

[26:50] move on to the approvals. And

[26:54] so we have a resolution. For

[26:55] the transfer of amounts from

[26:58] citizens from rate

[26:59] stabilization fund to ready

[27:01] account, which can be found

[27:03] Page 4.56 Of the portal. And I

[27:05] have a motion to approve. So

[27:09] and I have a second. All those

[27:09] in favor signify by saying

[27:16] Aye. And motion carries. The

[27:17] memo for the disposition funds

[27:19] can be found on Page one. 58

[27:21] and the board portal and a

[27:26] motion to approve. All those

[27:29] in favor signify by saying

[27:31] Aye. Annie, a post. Motion

[27:35] carries. Next. We'll hear from

[27:36] our PRESIDENT And chief

[27:41] Executive Officer MR. Jeffrey,

[27:42] thank you. MADAM Chair, you'll

[27:43] find my report on page one. 59

[27:45] of the board portal this

[27:46] highlight a couple of items

[27:50] of. What is the 17 million

[27:51] dollar prepay savings for

[27:54] natural gas customers? We've

[27:58] been able achieve that. Those

[27:59] those savings and appreciate

[28:01] our casting for doing so. And

[28:02] then first thing customers

[28:03] greater than 10 million

[28:07] dollars per year. With respect

[28:08] to the renegotiation. A

[28:09] contract for that for that

[28:11] business. And so those

[28:12] customers will ultimately see

[28:14] some some benefit savings as

[28:16] well. Given the recent rains

[28:19] that taking place. Asked that

[28:23] members of our staff provide

[28:24] you with a bit of a real-time

[28:25] update on how organization

[28:29] perform. So that Vice

[28:32] PRESIDENT Water operations j p

[28:33] will will provide you with

[28:47] some some information. Closely

[28:47] with one that you do. You The

[28:51] city's slow response plan.

[28:53] Closing, let gaze operates

[28:54] storm stations and people

[29:03] banned. In the are. Water

[29:06] distribution routes responded

[29:15] Crystal Lake River Road. To to

[29:15] protect public safety and

[29:16] minimize damage. Most

[29:22] possible. There fewer water

[29:22] main that have been severely

[29:25] damaged or washed We need

[29:35] replace the floodwaters. C.

[29:40] Whole system for 40 for by

[29:44] overflow during that time.

[29:45] Surpassed or 10 billion

[29:54] gallons. Worked this event and

[29:55] fully operational during play

[29:58] mental issues. True. Billion

[30:06] gallons closes raw so well.

[30:16] Plants. So expect that water

[30:19] treatment located in Kabul.

[30:27] Some still there. Here college

[30:28] degrees surpassing the team

[30:32] corrected. Our service was

[30:33] planned stay off by Saturday

[30:39] morning. Critical

[30:40] infrastructure of interviews

[30:41] are passed off 30 million

[30:46] gallons per day. For our

[30:47] portion or a service nor

[30:50] fishers. And guys, is.

[30:52] Equipment were significantly

[30:53] damaged. It did not find it

[30:59] was. It would be estimated a

[31:07] few weeks to Hamas.

[31:11] Transmission system just we're

[31:17] using them was. It's just so

[31:17] the great example of the

[31:18] flexibility for city of our

[31:23] system. The experiencing low

[31:28] pressure and fissures area.

[31:30] For a few hours Saturday

[31:30] morning covering Astro hires

[31:37] is fragile that not. Because

[31:38] issues issues to participate

[31:46] in press operations. Forced

[31:49] water safe drink and we did

[31:59] ask customers a shovel. Fire

[31:59] rescue, assistant staff

[32:01] existing the waiver wire, the

[32:02] the and the intake structure

[32:09] that was flooded. A lot

[32:10] fertile equipment to be re its

[32:11] restart as results his plan

[32:14] return Significantly, Syria

[32:25] expect. Damage whether water

[32:26] utility Grecian do well fuel

[32:31] located adjacent partner. It's

[32:32] 3 resulting in approximately

[32:36] 3 million last. Actually, this

[32:41] water. Customer and we do.

[32:48] It's great because just pay

[32:51] issues because they're next 3

[32:53] repair. Well, the summer,

[33:01] potentially summer. Has

[33:03] already formed to damage and

[33:04] determine faster relief under

[33:05] insurance dollars are

[33:05] available to pay related

[33:12] damages. Program grew to

[33:13] critical infrastructure,

[33:15] including House.

[33:23] Team members made work around

[33:27] clock.

[33:58] Start gas side. So what are?

[34:02] See years for years. Those

[34:03] areas were isolated or

[34:23] planning. Many of us. We had

[34:26] about 400 feet pipe that was

[34:27] also Steel, longest Series

[34:37] place. Assessing damage. What

[34:44] area, what it is for sure. As

[34:47] mentioned, there. People

[35:06] responded. And even work. Work

[35:10] on as we normally do. Service.

[35:16] For again from the board just

[35:18] want to make sure that we

[35:20] thank both both your team's. I

[35:23] know that everyone at citizens

[35:24] there was a heightened

[35:26] awareness, obviously, but it

[35:29] was a devastating situation

[35:34] for we were national for for

[35:35] days. So I certainly saw on

[35:39] social media. You know, the

[35:41] community volunteer efforts

[35:42] that were going on with our

[35:43] own employees. So again, I

[35:44] want to thank you all for for

[35:46] tremendous for that. And you

[35:54] did during that period.

[36:11] Graduation time. Results are.

[36:16] Mark a ball. And piece

[36:18] chocolate have your commitment

[36:18] special development. So just

[36:29] want celebrate that. Case and

[36:33] director, he would know saw

[36:34] sounded great to me. But how

[36:35] would that compare today's

[36:39] environment? So? It's all

[36:40] industry specific things. I

[36:41] tell you what benchmark is for

[36:45] health care, but

[36:55] so, the actual utility but

[37:04] this Sense. And so we went

[37:07] through a stretch. There

[37:08] definitely employees market.

[37:08] We start to see a lot of

[37:10] thing. I think we see a

[37:15] stabilization.

[37:23] Employees. Additionally, the

[37:27] stability and work. A utility.

[37:35] We should mention leadership

[37:41] development. If you need to

[37:41] patients this it was a unified

[37:47] way. Still. Wage boys began

[37:52] after 2015. MARCH to 3 years

[37:55] to get to point. But

[38:05] additions can go somewhere

[38:08] else.

[38:17] And to to be a day when it

[38:20] definitely.

[38:33] A lot of us. 25

[38:40] Yeah. Well, thank you again

[38:42] for And again, I think it

[38:43] speaks also to the culture of

[38:44] the organization and and the

[38:48] mission. And, you know, the to

[38:49] regulations in ending

[38:51] leadership.

[38:57] Well, that's jurors for isn't

[38:58] it level of trust you don't

[39:02] always see him. So.

[39:18] And the other questions for

[39:20] All right, hearing none. We

[39:21] will move on to as strategic

[39:24] planning updates sitting.

[39:29] Morning.

[39:40] We you for these. Patients of

[39:41] a select group of engaged

[39:49] employees. To recommend

[39:49] actions to implement a

[39:55] strategic. Actions that they

[39:57] have recommended this year in

[39:57] which officers have adopted

[40:02] for the 2027 strategic plan.

[40:02] Update. Representative, on

[40:04] Page 27.

[40:11] Suggestions that we selected

[40:15] mission reach it.

[40:24] Satisfaction. We expand

[40:25] customers understanding of our

[40:27] company career opportunities,

[40:28] a strengthening focused

[40:33] outreach. With this

[40:34] initiative. We propose to

[40:38] standard educational material.

[40:39] And sire next generation of

[40:43] customers.

[40:58] We offer and tougher. Is

[40:58] coming a structure and the

[41:06] services. We will implement a

[41:13] grow.

[41:22] Stage is required skills at

[41:23] each stage and online learning

[41:24] experiences for priority

[41:30] rules. Understand development

[41:30] options and career progression

[41:32] opportunities.

[41:41] Retention.

[41:49] Impact statement to 5. Is

[41:56] solely Initiative will us to

[41:59] provide a more holistic.

[42:07] Also proactively control. The

[42:08] narrative around the value we

[42:15] provide. We expect this to

[42:15] risks associated with this

[42:20] information. We're gas

[42:20] established 1800 year on

[42:23] citizens rule as it.

[42:37] Occasions from this

[42:42] initiative. They are 82. It's

[42:42] ability and adoption of the

[42:48] eye also cost or innovative

[42:49] approach to complete

[42:50] traditionally prioritize

[42:56] tasks. Use case which we it. I

[42:58] you're probably familiar.

[43:07] Alleged transfer. If 60

[43:07] standard operating procedures

[43:08] in our customer billing

[43:15] services. I to overcome

[43:19] competing priorities work.

[43:20] Includes my presentation and

[43:21] my fellow officers and I

[43:26] would.

[43:34] We certainly look forward to

[43:36] more information on how that

[43:37] pilot program well. Stay

[43:45] tuned. So at the next item on

[43:47] the agenda is to hear comments

[43:48] from one of our community

[43:50] stakeholders. So it's my

[43:53] pleasure to welcome Lisa Leff

[43:57] and as if she's executive

[43:57] director of the West

[43:58] Indianapolis Development

[44:00] Corporation, it is for many

[44:02] years. So we'd like to welcome

[44:30] you to our army for sure.

[45:00] Raid. We we its a. Saying

[45:08] interesting. We had a waiting

[45:23] to unity cnn. All for us is

[45:42] are. For? We have. Is heirs?

[46:08] Is Amy's. We are face. Office

[46:19] it. It's so we rely In those.

[46:50] Very owns she saying. Mask a

[46:57] issue was sold us He he son.

[47:03] And that's homes. Airbnb is

[47:12] especially in the inside g So

[47:29] our goal I We area air. Is a

[47:51] and for us. He We also case

[48:07] is. Hearing. And part a So,

[48:09] example, single person making

[48:14] 60,000 this is eye. So those

[48:20] that use for or our goal nice

[48:34] for sale but certain. We are

[48:45] in the process. Italy this

[48:51] senior. See also us. Certainly

[49:01] is. A it's a side or isil. And

[49:11] was of perjury we'll It is it

[49:18] is So well, for missing. You

[49:33] watch at all this funny. Us

[49:49] sale force. The in So all

[49:57] racist us are are? Seemed. I

[50:00] possibly a problem that we saw

[50:03] cells collectively. Well, Rob,

[50:13] out for you. Is for sale year.

[50:15] These are real estate deal in

[50:19] the is the you things. So was

[50:33] it a real is heavily And they

[50:40] part of it is a that first.

[50:51] Career part public works

[50:52] series and that's it fact for

[51:01] our communities. That's huge.

[51:03] JANUARY, for back into.

[51:12] Probable use. Awesome. Really

[51:22] for a struggles. Eagles too.

[51:32] Thank Thank you for your work.

[51:42] Sense Prada all just see of us

[51:44] in being part neighborhood

[51:47] rates already for that, he? So

[51:48] part of s#

[51:48] #

[51:57] . C's had a while

[52:08] it is he says that is was a

[52:15] lot that it's how We really

[52:16] are over a lot changes parts

[52:33] of city. So as he a Gray says.

[52:43] Just years with So also cta

[52:49] and are just All of our has

[53:03] and will lead as a seems

[53:28] building materials. Owns? Us

[53:39] from 80's. So are saying us

[53:43] sees aware of the Again, is

[53:56] able possible. Or life. We

[53:56] appreciate any consideration.

[54:11] U.S. We have that we are the

[54:19] city almost on the we have a

[54:32] so it's he is Seattle, as So

[54:50] you to less a little will

[55:00] We've got a I years if has

[55:10] great job so sizes before for

[55:19] that as well. Is We so we we

[55:21] appreciate the partnership and

[55:23] appreciate you coming out

[55:24] today. And again, I think this

[55:27] is really an important part of

[55:27] our board meetings going

[55:31] forward to hear from the

[55:32] community and the cdc's in the

[55:34] neighborhood organizations

[55:37] because not all of us it on

[55:38] community-based for some of us

[55:39] have in the past. So it's

[55:40] always important head to get

[55:40] an update to get a sense

[55:45] what's going on to hear that

[55:47] the alliances is that

[55:48] continuing as I knew something

[55:49] happened there? I wasn't sure

[55:53] why. I think that was after

[55:57] retire. During my and I was

[55:59] actually on and Mary office

[56:00] said service for been John

[56:03] live. So before it came John r

[56:06] center. But I know that there

[56:07] there would have been so much

[56:10] for from the site, so much

[56:13] concentration work on the

[56:13] side. They were all sitting it

[56:15] out of all car. You know, our

[56:16] got a lot of attention. But it

[56:16] always seemed like the west

[56:18] side of town so excited

[56:22] continue to struggle. So I'm

[56:23] wondering, has said changed.

[56:27] Are you getting more support?

[56:28] As You know, I know mayor's

[56:33] office use to have. Appointees

[56:34] and the various neighborhoods.

[56:34] Have you seen much change in

[56:50] that? Are? Says it's

[56:54] leadership structure of U.S.

[57:09] So said organization. Or is it

[57:19] isis says made so the see

[57:24] Well, is a season area. Rate

[57:33] in the 70's and is area. So

[57:49] whereas ease. People. We age.

[57:54] It's problem. We had years.

[58:00] Voice. Sir, a Syrian. Why is

[58:14] art? So was What the rolls

[58:19] that? The goal to people,

[58:37] you're And and so talking to

[58:55] it's it is. Our money needed

[59:05] at location. Society lot ice,

[59:11] table for We a lot of area

[59:16] this dangerous so trying or

[59:34] write. Is really a invest We

[59:34] that the owners a company

[59:38] trying to find the right fit

[59:47] he in. It's so nice She

[59:53] overall Yeah. Well, I know

[59:54] there's been huge challenge

[1:00:00] with getting leadership and

[1:00:01] getting leadership various

[1:00:02] sides of ominous worked on a

[1:00:03] soundtrack to support. So

[1:00:05] again, we just appreciate all

[1:00:06] that you're doing. We

[1:00:08] appreciate the partnership

[1:00:09] with your organization and

[1:00:11] thank you so much for coming

[1:00:22] today. It be So if there are

[1:00:26] additional questions for us

[1:00:26] laugh when that this time we

[1:00:27] would like to see if there's

[1:00:28] anyone from the public who

[1:00:29] would like to make any

[1:00:34] comments to the board today.

[1:00:35] I'm not sure we have anyone

[1:00:40] here from the public. We okay.

[1:00:42] And then we will forward. With

[1:00:48] that. Let's see what's next. I

[1:00:49] think that yeah, there's no

[1:00:49] other business before the

Citizens Energy Group Board Meeting

Agenda

Transcript