Transcript
AI TRANSCRIPT
This transcript was generated automatically from audio using AI and hasn't been reviewed by a person — it can contain mistakes, including plausible-sounding sentences that were never actually said. Treat it as a starting point, not a verbatim record.
[0:10]
Where do I go to your mask green? I haven't done. Oh, I see it right here.
[0:30]
Okay. Can you see my screen?
[0:33]
I can, yeah. Okay.
[0:46]
Now, are you still going to be able to see it because I have two screenings?
[0:51]
Yeah. When it opens up in a bird, you'll just have to carry it over.
[0:54]
Pared over. Okay.
[1:08]
Okay. Can you see that?
[1:10]
Um, no, but I still see a letter star.
[1:14]
You might have to, we need, we need selectable screen to share, you might have selected a specific application rather than the.
[1:22]
Okay.
[1:23]
You might have to change your screen.
[1:25]
Yeah.
[1:25]
Okay.
[1:27]
Yep.
[1:27]
There it is.
[1:30]
Okay.
[1:30]
Now you can see it right.
[1:32]
Perfect.
[1:41]
It's upsharing for some reason.
[1:44]
Yeah.
[1:54]
There you go.
[1:55]
Okay.
[1:56]
Okay, so, yeah, this is what we get and their drop down menu should look like this
[2:06]
and also then we type in the department head name there and then you know the other one they just enter the text.
[2:14]
But everybody what they're getting is not that
[2:21]
I'm just so good in these fields.
[2:23]
They're just not getting the same option.
[2:25]
They they get to and from and yeah all of that, but like when they click here, it only
[2:32]
says board of county commissioners and on this one, it's it's a drop down menu that has
[2:40]
Josh name.
[2:41]
Now that's how it was when we did training and these are people who it's not like they're
[2:46]
steal in there and they never locked out. They log out and log back in and they've done this
[2:53]
from the beginning, you know, when we told them, okay, we're going live. It's so it's not like
[2:58]
there, uh, steal in the training mode thing. They have completely logged out and didn't log back in
[3:03]
until we went straight to this system.
[3:09]
All right, and yeah, I'll just look like you saw on my screen.
[3:12]
We see a different template. No, right. When I click at it, so I think this is a good
[3:17]
This is our third engineering team.
[3:21]
I hope to have some kind of update with you
[3:23]
if we're free in a couple hours or so.
[3:25]
Okay.
[3:26]
Okay.
[3:27]
I think this.
[3:28]
Let me make sure that's all I hear.
[3:33]
Oh, one thing.
[3:34]
Well, well, you were.
[3:36]
Send it.
[3:37]
Send this up.
[3:38]
So someone and support sent me something with one of our
[3:42]
users.
[3:44]
Um.
[3:45]
Something about because she.
[3:47]
Let me see what was this one, or issue.
[3:53]
Yeah, the issue where the gentle title recommendation area had information, but the word document
[4:03]
didn't, and she put something about it at the legislative file in tools, is that something
[4:09]
not need to change security setting on somebody?
[4:14]
Uh, let's see, I'm not sure I'm following so there are some, you're saying there is unexpected
[4:20]
text on the agenda. No, uh, so one, one of the users, the actual wording was showing in
[4:30]
the agenda title recommendation area, but when you populate it, you know, when you hit edit
[4:37]
and populate the word document, nothing was showing like it was just like this. It was a complete
[4:43]
blank text just like on my screen now even though it was showing in the agenda item and her response
[4:51]
back to that is that going to the tools and administration under system setting and security.
[5:00]
setting, like something was changed there, he said that was a response in a support ticket. Uh-huh, yep.
[5:12]
They if I could find that ticket real quick and I could just follow up from there.
[5:18]
You need your number.
[5:21]
Yeah, just one second. Let's get into our support council.
[5:24]
Okay.
[5:31]
Yeah, what's the support number in a case number?
[5:33]
067 98390.
[5:40]
I'm doing here.
[5:56]
She's identifying Renee Soto.
[6:00]
Uh-huh.
[6:09]
Renee is a drafter.
[6:12]
Mm-hmm.
[6:14]
And these are the issues that are happening with the drafters.
[6:18]
Okay.
[6:20]
Let's see.
[6:22]
because I even have one lady. She's off right now. So I can't have her to check her's
[6:28]
Andrea Johnson if you happen to get in our system. She was having the same problem where
[6:34]
her drop down menu wasn't populated correctly.
[6:57]
I'm going to share my screen again real quick. Okay.
[7:06]
So you're saying let's see.
[7:09]
And then, in the instant of Renee, so it also she would come to this item and she would click edit.
[7:16]
Once for it opens up it'd be like blank.
[7:19]
Yes. Yeah.
[7:20]
Because if you see how this alignment of her picture, you know, the chart that she had on there, she was trying to,
[7:32]
because it's not a line correctly,
[7:37]
but, you know, she couldn't do anything with it because she couldn't, nothing was there.
[7:48]
And I wasn't sure if something was that because normally that's over to the left and that wouldn't line correctly either.
[8:04]
It's not loading for me either.
[8:15]
And another thing, like, where you normally, when you save it and it asks,
[8:20]
do you want to keep the title or whatever? And this title,
[8:25]
where's the RE? It normally will populate into the title box.
[8:31]
It has not a few of people had one where it didn't even, it just is blank.
[8:37]
And I even went in there and tried to put it in myself.
[8:40]
And on our list, it doesn't show up, but if you go into the actual document, I think it's showing let me look.
[8:55]
And I couldn't figure out why it wouldn't show if it's on there.
[9:58]
Yeah, let me.
[10:00]
I'll take this back to my team. Okay. But review it with them. Okay. I choose one that when you guys try to edit a file, then information is not pulling into word and also the issue with the agenda template.
[10:15]
I'm sorry that the file template in general.
[10:17]
Good.
[10:19]
Okay.
[10:21]
Okay.
[10:22]
Thank you for this time.
[10:23]
Thank you.
[10:25]
Okay.
[10:26]
Okay.